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HomeMy WebLinkAboutHA Item 04 -Memorandum of Understanding with the Workforce Innocation and Opportunity Act Community Development Agency www.santa-ana.org/cd Item # 4 City of Santa Ana 20 Civic Center Plaza, Santa Ana, CA 92701 Staff Report July 15, 2025 TOPIC: Memorandum of Understanding with Workforce Innovation and Opportunity Act Partners AGENDA TITLE Memorandum of Understanding the City of Santa Ana, the Santa Ana Workforce Development Board, and the Santa Ana Housing Authority – Workforce Innovation and Opportunity Act Partners (Contingent upon approval of City Council Item #07) RECOMMENDED ACTION 1. Approve a Memorandum of Understanding with the City of Santa Ana (City), the Santa Ana Workforce Development Board (SAWDB), and the Santa Ana Housing Authority (SAHA) setting the terms for the sharing of resources and expenses associated with the operations of a comprehensive one stop center for a three-year term expiring June 30, 2028 and payment to the City of Santa Ana in an estimated amount not to exceed $57,152. 2. Authorize the Executive Director to execute amendments during the term that adjust shared operational expenses and make non-substantive changes to comply with changes in federal or state law; provided all other terms and conditions of the MOU remain the same and approved by the City Attorney. GOVERNMENT CODE §84308 APPLIES: Yes DISCUSSION The Workforce Innovation and Opportunity Act (WIOA) of 2014 is the primary federal legislation governing the public workforce development system. The Act mandates that Local Workforce Development Boards (SAWDB for the City) establish Memorandums of Understanding (MOU) with all required One-Stop partners (SAHA is a partner to the City) to define the cooperative relationships and shared responsibilities in providing seamless services to job seekers and employers. The Community Development Agency’s Economic Development Division administers and coordinates the workforce and economic development programs and activities on behalf of the City through partnership with the SAWDB. The Santa Ana WORK Center is located at 801 W. Civic Center Drive. The City Council approved the master lease agreement for this office space on June 6, 2023, and it functions as an American Job MOU with Workforce Innovation and Opportunity Act Partners July 15, 2025 Page 2 5 1 9 2 Center of California (AJCC) or One Stop System. Since the implementation of WIOA, the City has maintained active partnerships with a range of workforce development agencies and service providers through MOUs. These partnerships have enabled a coordinated, client-centered approach to delivering employment and training services across the local workforce area. Existing MOUs have fostered collaboration, streamlined referrals, and aligned resources to better serve job seekers and employers. To continue supporting these partnerships, the City will renew and update MOUs in accordance with current WIOA guidelines and partner agency roles. SAHA has staff that co-locate at the Santa Ana WORK Center to administer the Family Self Sufficiency (FSS) program. The FSS program assists families that receive Housing and Urban Development (HUD) rental assistance (such as Section 8 vouchers) to achieve economic independence and self-sufficiency. The City, SAWDB, and SAHA are parties to the attached MOU (Exhibit 1), and approval of this MOU will strengthen service integration, reinforce mutual responsibilities, and ensure compliance with WIOA regulations while promoting efficient service delivery. The MOU outlines the services to be delivered through the One-Stop System which include, but are not limited to, partner responsibilities, referral process, access for people with disabilities, shared technology, confidentiality, grievance procedures, procedures for amendment, and other administrative and operational provisions that are consistent with the WIOA. In addition, the MOU addresses strategies for sustaining the unified system through resource sharing and joint infrastructure cost allocation. The Infrastructure Funding Agreement is based on services currently provided in the Santa Ana WORK Center located at 801 W. Civic Center, Suite 200, Santa Ana, CA. The MOU is designed to enhance cooperation and ensure regulatory compliance without imposing additional costs on the City. The proposed MOU, effective from July 1, 2025, through June 30, 2028, was approved by the SAWDB at their regular meeting held on May 15, 2025 by a vote of 13:1 (Hubbard abstained; Beasley, Campos, Elliott, and Ruiz absent). FISCAL IMPACT Funding of $57,152 is budgeted and available for FY 25-26 in the SAHA Rent account (no. 14018760-62500 Rent Payments) and various SAHA accounts (no. 14018760- 63001 Miscellaneous Operating Expense and 14018760-62300 Contract Services- Professional) for shared expenses such as copier, security, and parking. Funds for subsequent years will be included in proposed budgets for City Council consideration. The table below provides an estimate; however, funds per fiscal year may vary based upon actual costs incurred from shared expenses. MOU with Workforce Innovation and Opportunity Act Partners July 15, 2025 Page 3 5 1 9 2 Fiscal Year Accounting Unit-Account Fund Description Accounting Unit, Account Description Amount FY 25-26 14018760-62300 / 63001 HOUSING AUTHORITY- VOUCHERS ADM HOUSING AUTHORITY- VOUCHERS ADM, Contract Services- Professional / Miscellaneous Operating Expenses $2,068 FY 25-26 14018760-62500 HOUSING AUTHORITY- VOUCHERS ADM HOUSING AUTHORITY- VOUCHERS ADM, Rent Payments $15,198 Total $17,266 Fiscal Year Accounting Unit-Account Fund Description Accounting Unit, Account Description Amount FY 26-27 14018760-62300 / 63001 HOUSING AUTHORITY- VOUCHERS ADM HOUSING AUTHORITY- VOUCHERS ADM, Contract Services- Professional / Miscellaneous Operating Expenses $2,275 FY 26-27 14018760-62500 HOUSING AUTHORITY- VOUCHERS ADM HOUSING AUTHORITY- VOUCHERS ADM, Rent Payments $16,718 Total $18,993 Fiscal Year Accounting Unit-Account Fund Description Accounting Unit, Account Description Amount FY 27-28 14018760-62300 / 63001 HOUSING AUTHORITY- VOUCHERS ADM HOUSING AUTHORITY- VOUCHERS ADM, Contract Services- Professional / Miscellaneous $2,503 MOU with Workforce Innovation and Opportunity Act Partners July 15, 2025 Page 4 5 1 9 2 Operating Expenses FY 27-28 14018760-62500 HOUSING AUTHORITY- VOUCHERS ADM HOUSING AUTHORITY- VOUCHERS ADM, Rent Payments $18,390 Total $20,893 EXHIBIT(S) 1. MOU – City of Santa Ana, Santa Ana Workforce Development Board, and Santa Ana Housing Authority Submitted By: Michael L. Garcia, Executive Director, Community Development Agency Approved By: Alvaro Nuñez, City Manager Exhibit 1 Memorandum of Understanding For Santa Ana Workforce Development Board and the Santa Ana Housing Authority Exhibit 1 MEMORANDUM OF UNDERSTANDING 1) LEGAL AUTHORITY The Workforce Innovation and Opportunity Act (“WIOA”) sec. 121(c)(1) requires that each Local Workforce Development Area develop and enter into a Memorandum of Understanding ( “MOU”) with each America’s Job Center of California (“AJCC”) Partner, consistent with WIOA Sec. 121(c)(2). This requirement is further described in the WIOA; Joint Rule for Unified and Combined State Plans, Performance Accountability, and the AJCC System Joint Provisions: Final Rule at 20 CFR 678.500, 34 CFR 361.500, and 34 CFR 463.500, and in Federal guidance. Additionally, the sharing and allocation of infrastructure costs among AJCC Partners is governed by WIOA sec. 121(h), its implementing regulations, and the Federal Cost Principles contained in the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards (Uniform Guidance) at 2 CFR part 200. 2) AJCC Partner The parties to this MOU are the City of Santa Ana, the Santa Ana Workforce Development Board (“SAWDB”), and the Santa Ana Housing Authority, a collocated one-stop AJCC Partner located at the Santa Ana WORK Center, 801 W. Civic Center Drive, Suite 200, Santa Ana, CA 92701. 3) PURPOSE The purpose of the MOU is consistent with the provisions of WIOA sec. 121(c)(1), to establish a cooperative working relationship between the SAWDB and Santa Ana Housing Authority, the collocated AJCC Partner, and to define their respective roles and responsibilities concerning the operation of the AJCC as it relates to shared services and customers. It serves to establish the framework for providing services to employers, employees, job seekers and others needing workforce services. It also serves to establish a framework to support the established service delivery through the sharing of resources and costs. 4) DURATION The term of this MOU shall commence July 1, 2025 and terminate June 30, 2028, unless earlier terminated pursuant to the provisions of Paragraph 32 of this MOU; however, the Parties shall be obligated to perform such duties as would normally extend beyond this term, including, but not limited to, obligations with respect to indemnification, reporting and confidentiality. This MOU will remain in effect until the termination date, unless one of the conditions in Paragraph 32 occurs. . 2 Exhibit 1 5) MODIFICATIONS AND REVISIONS This MOU and its Attachments 1, 2, 3, 3-1, 4, and 5 constitute the entire agreement between the parties, and no oral understanding not incorporated herein shall be binding on any of the parties hereto. This MOU may be modified, altered, or revised, as necessary, by mutual consent of the parties, by the issuance of a written amendment, signed and dated by the parties, which may require approval by the governing body of each Party. Assignment of responsibilities under this MOU by any of the parties shall require prior written notice and preapproval of all parties. Any assignee shall also commit in writing to the terms of this MOU. 6) SANTA ANA WORKFORCE DEVELOPMENT STRATEGIES Santa Ana’s vision rests on integrating current and future resources through its SAWDB Partners. Integration suggests more than partnering or assembling multiple funding sources. It means making certain that all elements of the workforce support system work together to create inviting and seamless services wherever a client enters the system. Santa Ana’s vision is sensitive to the needs of its unique demographics. The SAWDB’s overall strategies include: a) Identifying regional industry clusters (e.g., manufacturing cluster, medical cluster, etc.) to create new jobs in which Santa Ana’s workforce can participate; b) Expanding small business development support as a creator of new jobs and method for growing the local tax base; c) Educating Santa Ana’s current and future workforce through classroom pre-training and training activities, plus on-the-job training and workforce skill enhancement activities; d) Offering career pathway programs for both unemployed and employed adults and youth; e) Increasing access to jobs for disconnected and underserved populations, especially youth; f) Organizing, integrating and supporting social and other services through the SAWDB’s network of partnerships, volunteer organizations, and established institutional resources; and, g) Assuring funding from all public, private, and other sources in support of its programs. 7) ONE-STOP SYSTEM & SERVICES A. LOCATION The AJCC is currently located in Santa Ana as follows: American Job Center (Comprehensive AJCC) Santa Ana WORK CENTER 801 W. Civic Center Drive, Suite 200 Santa Ana, CA 92701 (714) 565-2600 Open to the Public: Monday – Friday 8:00 am-5:00 pm 3 Exhibit 1 The AJCC is currently located at the Santa Ana WORK Center (“SAWC”) as described in the Location of AJCC and all Partners, attached herein as Attachment 1 and incorporated herein by reference. Santa Ana ranks as the fourth densest city in the entire nation. SAWC, through its central location in downtown Santa Ana, shall provide and/or coordinate WIOA services to individuals, providing them with the necessary skills to participate in building a world-class workforce in Santa Ana. The SAWC offers the community a variety of informational, employment and training services based on individual needs. Those needs are met by the combined efforts of the SAWC Partners as described by the Santa Ana AJCC Partner Services, included herein as Attachment 2 and incorporated herein by reference. B. SERVICES PROVIDED AT THE SANTA ANA WORK CENTER Services and referrals provided at the SAWC by AJCC Partners may include, but are not limited to, the following: 1. Basic Career Services: a. Eligibility determination; b. Outreach, intake, and orientation to information and services; c. Initial assessment of skill levels, including: literacy, numeracy, and English proficiency; and, aptitudes, abilities, and support service needs; d. Labor exchange services, including: i. Job vacancy listings in labor market areas; ii. Information on job skills needed to obtain the vacant jobs; and, iii. Information relating to in-demand occupations, including earnings and opportunities for advancement; e. Provision of performance and program cost information on the Eligible Training Provider List (“ETPL”) eligible programs by program and type of provider f. Provision of information in acceptable formats and languages that identify actual performance against performance accountability measures g. Provision of information related to support services h. Provision of information and assistance in filing Unemployment Insurance claims; and, i. Assistance in establishing eligibility for programs of financial aid assistance for training and education programs not funded through WIOA. 2. Individualized Career Services: a. Comprehensive and specialized assessment of skill levels and service needs including: Diagnostic testing; and, other assessment tools; b. In-depth interview and evaluation to determine barriers and goals; c. Development of Individual Employment Plan (IEP) to identify goals, objectives, and services; d. Group counseling; e. Individual counseling; f. Career planning; g. Short-term pre-vocational services, including: development of learning skills; communication skills; and, other soft skills to prepare individuals for employment or training; 4 Exhibit 1 h. Workforce preparation activities, including: basic academic; and, obtaining other skills necessary for successful transition into postsecondary education, training or employment; i. Financial literacy services; and, j. Out-of-area job search assistance and relocation assistance. 3. Training Services: a. Occupational skills training; b. On-the-Job training; c. Incumbent worker training; d. Programs that combine workplace training with related instruction, which may include cooperative education programs; e. Training programs operated by the private sector; f. Skill upgrading and retraining; g. Entrepreneurial training programs; h. Transitional jobs; i. Job readiness training provided in combination with any of the aforementioned training Services; j. Adult education and literacy activities, including: activities of English language acquisition; and, integrated education and training programs provided concurrently or in combination with any of the aforementioned training services; k. Customized training; l. Internships and work experiences that are linked to careers; and, m. English language acquisition and integrated education and training program. 4. Employer Services: a. Recruitment and other business services on behalf of employers. C. SYSTEM STRUCTURE 1. AJCC ONE-STOP OPERATOR PROCUREMENT The SAWDB will procure the AJCC Operator through a competitive process in accordance with the Uniform Guidance Cost Principles contained in the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards at 2 CFR part 200 (Uniform Guidance), including the Office of Management and Budget’s (OMB) approved exceptions for the U.S. Department of Labor at 2 CFR part 2900, WIOA and its implementing regulations, and local procurement laws and regulations. All documentation for the competitive AJCC operator procurement will be available for public inspection. The State requires that the AJCC operator is re-competed at least every three years and no later than every four years. 2. ROLES AND RESPONSIBILITIES OF PARTIES a. Provision of Applicable Career Services and Participation in Planning and Development: The parties to this MOU will work closely together to ensure that the AJCC is a high-performing work place with staff that ensure quality of service. The AJCC Partner has indicated they shall provide an array of applicable career services to clients as set forth in the Santa Ana AJCC Partner 5 Exhibit 1 Services. The AJCC Partner agrees to the responsibilities required of all Partners under WIOA Section 121(b). In addition, the AJCC Partners will participate in joint planning, plan development, and modification of activities to accomplish the following: i. Continuous partnership building; ii. Continuous planning in response to state and federal requirements; and, iii. Responsiveness to local and economic conditions, including employer needs. Parties agree to the co-enrollment of mutual customers in case management to better leverage the resources available for the benefit of the participant and enhance successful outcomes and participate in the operation of the one-stop system consistent with the terms of the MOU and requirements of authorized laws. Both parties agree to inform each other immediately when a customer violates an established policy that would require them to be banned from the center or behavior that requires police intervention. Parties agree to collaborate and reasonably assist each other in the development of necessary service delivery protocols for the services outlined in this MOU. Parties agree that the provisions contained herein are made subject to all applicable federal and state laws, implementing regulations, and guidelines imposed on either or all the parties relating to privacy rights of customers, maintenance of records, and other confidential information relating to customers. Parties agree that all equipment and furniture purchased by any party for purposes described herein shall remain the property of the purchaser after the termination of this MOU. b. Parties shall comply with: i. Section 188 of the WIOA Nondiscrimination and Equal Opportunity Regulations (29 CFR Part 38; Final Rule, published December 2, 2016); ii. Title VI and VII of the Civil Rights Act of 1964 (Public Law 88-352), as amended; iii. Section 504 of the Rehabilitation Act of 1973, as amended; iv. The Americans with Disabilities Act of 1990, as amended; v.The Jobs for Veterans Act (Public Law 107-288) pertaining to priority of service in programs funded by the U.S. Department of Labor; vi. Training and Employment Guidance Letter (TEGL) 37-14, Update on Complying with Nondiscrimination Requirements: Discrimination Based on Gender Identity, Gender Expression and Sex Stereotyping are Prohibited Forms of Sex Discrimination in the Workforce Development System and other guidance related to implementing WIOA sec. 188; vii. The Non-traditional Employment for Women Act of 1991; viii. The Age Discrimination Act of 1967, as amended; 6 Exhibit 1 ix. The Age Discrimination Act of 1975, as amended; x. Title IX of the Education Amendments of 1972, as amended; xi. The Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR part 99); xii. Title IX of the Education Amendments of 1972, as amended; xiii. Confidentiality requirements governing the protection and use of personal information held by the VR agency (34 CFR 361.38); xiv. xv. The confidentiality requirements governing the use of confidential information held by the State UI agency (20 CFR part 603); and, All amendments to each, and all requirements imposed by the regulations issued pursuant to these acts. The Parties agree to inform each other immediately when a customer violates an established policy that would require them to be banned from the center or activity that requires policy intervention. 8) COLLOCATED AJCC PARTNER RESPONSIBILITIES Partner commits to collocation of staff, as appropriate, and to providing other professional learning opportunities that promote continuous quality improvement. Partner will further promote system integration to the maximum extent feasible through: a. Effective communication, information sharing, and collaboration with the AJCC operator; b. Joint planning, policy development, and system design processes; c. Commitment to the joint mission, vision, goals, strategies, and performance measures; d. The design and use of common intake, assessment, referral, and case management processes; e. The use of common and/or linked data management systems and data sharing methods, as appropriate; f. Leveraging of resources, including other public agency and non-profit organization services; g. Participation in a continuous improvement process designed to boost outcomes and increase customer satisfaction; and h. Participation in regularly scheduled Partner meetings to exchange information in support of the above and encourage program and staff integration. 7 Exhibit 1 Partner shall provide applicable career services to clients as set forth in the Santa Ana AJCC Partner Services. 9) REFERRALS The primary principle of the referral system is to provide integrated and seamless delivery of services to workers, job seekers, and employers. In order to facilitate such a system, Partners will ensure and agree to: a. Familiarize themselves with the basic eligibility and participation requirements, as well as with the available services and benefits offered, for each of the Partners’ programs represented in the AJCC network; b. Develop materials summarizing their program requirements and making them available for Partners and customers; c. Develop and utilize common intake, eligibility determination, assessment, and registration forms, as appropriate; d. Provide substantive referrals to customers who are eligible for supplemental and complementary services and benefits under Partner programs; e. Regularly evaluate ways to improve the referral process, including the use of customer satisfaction surveys; f. Commit to robust and ongoing communication required for an effective referral process; g. Commit to actively follow up on the results of referrals and assuring that Partner resources are being leveraged at an optimal level; h. Ensure that intake and referral processes are customer-centered with the intent to provide high quality customer service; i. Ensure that general information regarding AJCC programs, services, activities, and resources shall be made available to all customers as appropriate; j. Ensure that referrals will be made via email or other electronic means; k. Ensure that referrals will include a direct link or access to other AJCC Partner staff that can provide meaningful information or service, through the use of co-location, or real-time technology (two-way communication and interaction with AJCC Partners that results in services needed by the customer); and, l. Ensure that the referral process will include specific staff name, the activity required, desired outcome and a method for communicating back to the referring agency that the service need was addressed. 8 Exhibit 1 10) SUPERVISION/DAY TO DAY OPERATIONS a. Day-to-Day Supervision The day-to-day supervision of staff assigned to the AJCCs will be the responsibility of the site supervisor(s). Partner will continue to set the priorities of its staff assigned to the AJCC. Changes in work assignments or concerns regarding the responsibilities of the parties are to be handled between the site supervisor and Partner management. b. Santa Ana WORK Center Hours of Operation The SAWC is open for business: Monday through Friday from 8:00 am until 5:00 pm. c. Partner Staff Office Hours The office hours for Partner staff at the AJCC will be established by the Partner. All Partner staff will comply with their corresponding holiday schedule and will provide a copy of their holiday schedule to the SAWDB and SAWC at the beginning of each fiscal year. d. Building Accessibility All Partner staff assigned to the SAWC will be issued an access card to SAWC suite 200 and a parking lot pass that allows them to enter and exit the parking lot. It is all individual staff’s responsibility to keep them secure. Should they damage or lose them they can be replace by the SAWDB at the expense of the individual agency staff. e. Benefits Each party shall be solely liable and responsible for providing to, or on behalf of, its employee(s), all legally-required employee benefits. In addition, each party shall be solely responsive and hold all other parties harmless from all matters relating to payment of each party's employee(s), including compliance with social security withholding, workers' compensation, and all other regulations governing such matters. 11) AJCC OPERATING BUDGET The purpose of this section is to establish a financial plan, including terms and conditions, to fund the services and operating costs of the local AJCC. The parties to this MOU agree that joint funding is a necessary foundation for an integrated service delivery system. The goal of the operating budget is to develop a funding mechanism that: a. Establishes and maintains the Local workforce delivery system at a level that meets the needs of the job seekers and businesses in the Local area; b. Reduces duplication and maximizes program impact through the sharing of services, resources, and technologies among Partners (thereby improving each program’s effectiveness); 9 Exhibit 1 c. Reduces overhead costs for any one Partner by streamlining and sharing financial, procurement, and facility costs; d. Ensures that costs are appropriately shared by AJCC Partners by determining contributions based on the proportionate use of the AJCC centers and relative benefits received, and requiring that all funds are spent solely for allowable purposes in a manner consistent with the applicable authorizing statutes and all other applicable legal requirements, including the Uniform Guidance; and, e. All parties will meet and confer regarding replacement, acquisition, cleaning and maintenance of furnishings. The parties consider this AJCC operating budget the master budget that is necessary to maintain the SAWDB’s high-standard AJCC. It includes the following cost categories, as required by WIOA and its implementing regulations: a. Infrastructure costs (also separately outlined below in the Infrastructure Funding Agreement); b. Career services; and c. Shared services. All costs must be included in the MOU, allocated according to the AJCC Partner’s proportionate use and relative benefits received, reconciled every six (6) months against actual costs incurred, and adjusted accordingly. The AJCC operating budget is expected to be transparent and negotiated among Partners on an equitable basis to ensure costs are shared appropriately. All Partners must negotiate in good faith and seek to establish outcomes that are reasonable and fair. All Partners must adhere and reference the rules and regulations included in the executed Office Lease, attached hereto as Attachment 5 and incorporated herein by reference. 12) INFRASTRUCTURE FUNDING AGREEMENT The Infrastructure Funding Agreement (“IFA”) contains the infrastructure costs budget that is an integral component of the overall AJCC operating budget. The IFA is a mandatory component of the local MOU, described in WIOA sec. 121(c) and 20 CFR 678.500 and 678.755. The IFA contains the AJCC Comprehensive Infrastructure Budget, and Other System Cost Budget, included herein as Attachment 3 and incorporated herein by reference, that is an integral component of the overall AJCC operating budget. The other component of the IFA is the Applicable Career Services, attached herein as Attachment 3-1 and incorporated herein by reference, which includes the shared operating costs and shared services. The overall AJCC operating budget includes the Comprehensive Cost Allocation and Partner Contributions, attached herein as Attachment 4 and incorporated herein by reference. AJCC infrastructure costs are defined as non-personnel costs that are necessary for the general operation of the AJCC, including, but not limited to: a. Rental of the facilities; b. Utilities, maintenance and services; 10 Exhibit 1 c. Equipment, including assessment-related products and assistive technology for individuals with disabilities; and, d. Technology to facilitate access to the AJCC, including technology used for the center’s planning and outreach activities. Any changes to AJCC Partners or an appeal by an AJCC Partner’s infrastructure cost contributions will require an amendment of the MOU. 13) COST ALLOCATION METHODOLOGY The purpose of this infrastructure cost sharing methodology is to summarize, in writing, the methods and procedures that the SAWDB will use to share costs with the AJCC Partner. The AJCC Partner agrees that it will be charged on a monthly basis according to the following cost sharing methodology, and that monthly payment will be submitted within the first ten (10) calendar days of each month. 14) INFRASTRUCTURE COST ALLOCATION METHODOLOGY a. Rent Costs: Rent costs shall be based on the base rent and common area maintenance (CAM) charges. The base rent is derived from the total assigned square footage, calculating the percentage of usage by AJCC Partner and applying that percentage to the common area square footage. Assigned square footage plus the percentage of common area square footage equals total square footage for each AJCC Partner. Total square footage for each AJCC Partner multiplied by the base rent per square foot equals total base rent for each AJCC Partner as indicated in the AJCC Comprehensive Infrastructure Budget, and Other System Cost Budget and the Comprehensive Cost Allocation and Partner Contributions. The base rent has an annual increase of no more than 3% over the ten-year life of the Office Lease document (Attachment 5 attached herewith and incorporated herein by reference). b. Utilities, Maintenance and Services: This section includes telephone services, which includes voice-mail on AJCC Partners’ phones. Costs for staff phones are charged based on the AJCC Partner’s assigned space. Common area phones will be charged according to space allocation. Security guard services are also included in this section and are allocated based on the percentage of space usage. Security guard services will increase by approximately 5% annually. c. Equipment: Public computer are shared and available to all clients. These are allocated on the AJCC partner’s assigned space percentage. d. Technology and Internet Access Costs: Cost of printers and copiers for common use that are connected to the internet, and other technology that may become necessary for shared use are allocated based on the AJCC partners percentage of space usage. 15) INFRASTRUCTURE CONTRIBUTIONS The AJCC Partner may provide cash, non-cash (in- kind), and third-party in-kind contributions to cover its share of infrastructure costs. In-kind contributions cannot be used to fund non- infrastructure costs (such as personnel), and must be valued consistent with Uniform Guidance Section 200.306 to ensure such contributions are fairly evaluated and qualify for the AJCC 11 Exhibit 1 Partner’s proportionate share. If third-party in-kind contributions are made to support the AJCC as a whole (such as facility space), that contribution will not count toward the AJCC Partner’s proportionate share of the infrastructure. Rather, the value of the contribution will be applied to the overall infrastructure budget prior to determining proportionate amounts and thereby reduce the contribution required for all AJCC Partners. a. Cash Cash funds provided to the SAWDB, or its designee, by AJCC Partners, either directly or by an interagency transfer, or by a third party. b. Non-Cash Expenditures incurred by AJCC Partners on behalf of the AJCC; and Non-cash contributions or goods or services contributed by a Partner program and used by the AJCC. c. Third-party In-kind Contributions of space, equipment, technology, non-personnel services, or other like items to support the infrastructure costs associated with AJCC operations, by a non-AJCC Partner to: Support the AJCC in general; or, Support the proportionate share of AJCC infrastructure costs of a specific Partner [20 CFR 678.720; 20 CFR 678.760; 34 CFR 361.720; 34 CFR 361.760; 34 CFR 463.720; and 34 CFR 463.760]. 16) OTHER AJCC DELIVERY SYSTEM COSTS In compliance with WIOA Joint Rule Section 678.760, the AJCC Partners will use a portion of funds made available under their authorizing federal statute (or fairly evaluated in-kind contributions) to share the additional costs relating to the operation of the One-Stop delivery system. These costs may be shared through cash, non-cash, or third-party in-kind contributions. As required by WSD18-12, the amount of funds that the AJCC Partner has budgeted to expend on applicable career services and other shared services, which cumulatively with the other AJCC Partners budgeted amounts shall form the Comprehensive Cost Allocation and Partner Contributions. a. Career Services Applicable to the AJCC Partner The AJCC Partner shall provide applicable career services to clients as set forth in the Santa Ana AJCC Partner Services. The agreed upon Applicable Career Services Budget is set forth in Attachment 3-1 attached hereto and incorporated herein by reference. This budget consists of the AJCC Partner’s costs for the service delivery of each applicable career service indicated in the Santa Ana AJCC Partner Services. b. Required Consolidated Budget for the Delivery of “Applicable Career Services” The other system costs budget must be a consolidated budget for applicable career services. This budget must include each of the Partner’s costs for the service delivery of each applicable career service and a consolidated system budget for career services applicable to more than one Partner as indicated in the Comprehensive Cost Allocation and Partner Contributions. 12 Exhibit 1 AJCC Partners understand that while only collocated Partners share infrastructure costs, at this time, all AJCC Partners must share in other System costs through non-cash (in-kind) contributions as set forth herein. 17) DATA SHARING City/SAWDB is required to maintain policies and procedures for safeguarding PII. The provision also requires training for the vendor/partner. Parties agree that the use of high-quality, integrated data is essential to inform decisions made by policymakers, employers, and job seekers. Additionally, it is vital to develop and maintain an integrated case management system, as appropriate, that informs customer service throughout customers’ interaction with the integrated system and allows information collected from customers at intake to be captured once. Parties further agree that the collection, use, and disclosure of customers’ personally identifiable information (PII) is subject to various requirements set forth in Federal and State privacy laws. Partners acknowledge that the execution of this MOU, by itself, does not function to satisfy all of these requirements. All data, including customer PII, collected, used, and disclosed by Partners will be subject to the following: a. Customer PII will be properly secured in accordance with the SAWDB’s policies and procedures regarding the safeguarding of PII; b. The collection, use, and disclosure of customer education records, and the PII contained therein, as defined under FERPA, shall comply with FERPA and applicable State privacy laws; c. All confidential data contained in Unemployment Insurance wage records must be protected in accordance with the requirements set forth in 20 CFR part 603; d. All personal information contained in Vocational Rehabilitation records must be protected in accordance with the requirements set forth in 34 CFR 361.38; e. Customer data may be shared with other programs, for those programs’ purposes, within the AJCC network only after the informed written consent of the individual has been obtained, where required; f. Customer data will be kept confidential, consistent with Federal and State privacy laws and regulations; and, g. All data exchange activity will be conducted in machine readable format, such as HTML or PDF, for example, and in compliance with Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. § 794 (d)). All AJCC and Partner staff will be trained in the protection, use, and disclosure requirements governing PII and any other confidential data for all applicable programs, including FERPA- 13 Exhibit 1 protected education records, confidential information in UI records, and personal information in VR records. 18) CONFIDENTIALITY There are strict confidentiality requirements under State and Federal laws. All parties expressly agree to abide by all applicable Federal, State, and local laws and regulations regarding confidential information, including PII from educational records, such as but not limited to 20 CFR Part 603, 45 CFR Section 205.50, 20 USC 1232g and 34 CFR part 99, and 34 CFR 361.38, as well as any applicable State and local laws and regulations. Each party will ensure that the collection and use of any information, systems, or records that contain PII and other personal or confidential information will be limited to purposes that support the programs and activities described in this MOU and will comply with applicable law. Each party will ensure that access to software systems and files under its control that contain PII or other personal or confidential information will be limited to authorized staff members who are assigned responsibilities in support of the services and activities described herein and will comply with applicable law. Each party expressly agrees to take measures to ensure that no PII or other personal or confidential information is accessible by unauthorized individuals. To the extent that confidential, private, or otherwise protected information needs to be shared amongst the parties for the parties’ performance of their obligations under this MOU, and to the extent that such sharing is permitted by applicable law, the appropriate data sharing agreements will be created and required confidentiality and ethical certifications will be signed by authorized individuals. With respect to confidential unemployment insurance information, any such data sharing must comply with all of the requirements in 20 CFR Part 603, including but not limited to requirements for an agreement consistent with 20 CFR 603.10, payments of costs, and permissible disclosures. With respect to the use and disclosure of FERPA-protected customer education records and the PII contained therein, any such data sharing agreement must comply with all of the requirements set forth in 20 U.S.C. § 1232g and 34 CFR Part 99. With respect to the use and disclosure of personal information contained in VR records, any such data sharing agreement must comply with all of the requirements set forth in 34 CFR 361.38. 19) PRESS RELEASES AND COMMUNICATIONS All parties shall be consulted and notified prior to communicating with the press, television, radio or any other form of media regarding its duties or performance under this MOU. Participation of each party in press/media presentations will be determined by each party's public relations policies. The parties agree to utilize the AJCC logo developed by the State of California and the SAWDB on buildings identified for AJCC usage. 14 Exhibit 1 20) ACCESSIBILITY Accessibility to the services provided by the AJCCs and all Partner agencies is essential to meeting the requirements and goals of the local AJCC network. Job seekers and businesses must be able to access all information relevant to them via visits to physical locations as well as in virtual spaces, regardless of gender, age, race, religion, national origin, disability, veteran’s status, or on the basis of any other classification protected under state or federal law. 21) NON-DISCRIMINATION AND EQUAL OPPORTUNITY All parties to this MOU certify that they prohibit, and will continue to prohibit, discrimination, and they certify that no person, otherwise qualified, is denied employment, services, or other benefits on the basis of: (i) political or religious opinion or affiliation, marital status, sexual orientation, gender, gender identification and/or expression, race, color, creed, or national origin; (ii) sex or age, except when age or sex constitutes a bona fide occupational qualification; or (iii) the physical or mental disability of a qualified individual with a disability. 22) GRIEVANCES AND COMPLAINTS PROCEDURE City is required to maintain a procedure for grievance and complaints per the WIOA. The AJCC Partner agrees to establish and maintain a procedure for grievance and complaints as outlined in WIOA. The process for handling grievances and complaints is applicable to customers and Partners. These procedures will allow the customer or entity filing the complaint to exhaust every administrative level in receiving a fair and complete hearing and resolution of their grievance. The Partner further agrees to communicate openly and directly to resolve any problems or disputes related to the provision of services in a cooperative manner and at the lowest level of intervention possible. All Partners agree to inform each other immediately when a customer violates an established policy that would require them to be banned from the center or involves police authorities. 23) AMERICAN’S WITH DISABILITIES ACT AND AMENDMENTS COMPLIANCE The AJCC Partner agrees to ensure that the policies and procedures as well as the programs and services provided at the AJCC are in compliance with the Americans with Disabilities Act (“ADA”) and its amendments. Additionally, the SAWDB and the AJCC Partners will ensure that policies and procedures established by the SAWDB and the AJCC Partners are in compliance with the ADA. 24) HOLD HARMLESS/INDEMNIFICATION/LIABILITY In accordance with provisions of Section 895.4 of the California Government Code, each signatory hereby agrees to indemnify, defend and hold harmless all other signatories identified in this MOU from and against any and all claims, demands, damages and costs arising out of or resulting from any negligent acts or omissions which arise from the performance of the obligations by such indemnifying party pursuant to this MOU. In addition, except for Departments of the State of California which cannot provide for indemnification of court costs and attorney’s fees under the indemnification policy of the State of California, all signatories to this MOU agree to indemnify, defend and hold harmless each other from and against all court costs and attorney’s fees arising 15 Exhibit 1 out of or resulting from any negligent acts or omissions which arise from the performance of the obligations by such indemnifying party pursuant to this MOU. It is understood and agreed that all indemnity provided herein shall survive the termination of this MOU. 25) SEVERABILITY If any part of this MOU is found to be null and void or is otherwise stricken, the rest of this MOU shall remain in force. 26) DRUG AND ALCOHOL-FREE WORKPLACE All parties to this MOU certify they will comply with the Drug-Free Workplace Act of 1988, 41 U.S.C. 702 et seq., and 2 CFR part 182 which require that all organizations receiving grants from any Federal agency maintain a drug-free workplace. The recipient must notify the awarding office if an employee of the recipient is convicted of violating a criminal drug statute. Failure to comply with these requirements may be cause for suspension or debarment under 2 CFR part 180, as adopted by the U.S. Department of Education at 2 CFR 3485, and the U.S. Department of Labor regulations at 29 CFR part 94. 27) CERTIFICATION REGARDING LOBBYING All parties shall comply with the Byrd Anti-Lobbying Amendment (31 U.S.C. Section1352), 29 C.F.R. Part 93, and 34 CFR part 82, as well as the requirements in the Uniform Guidance at 2 CFR 200.450. The parties shall not lobby federal entities using federal funds and will disclose lobbying activities as required by law and regulations. 28) DEBARMENT AND SUSPENSION All parties shall comply with the debarment and suspension requirements (E.0.12549 and12689) and 2 CFR part 180 and as adopted by the U.S. Department of Labor at 29 CFR part 2998 and by the U.S. Department of Education at 2 CFR 3485. 29) PRIORITY OF SERVICE All parties certify that they will adhere to all statutes, regulations, policies, and plans regarding priority of service, including, but not limited to, priority of service for veterans and their eligible spouses, and priority of service for the WIOA title I Adult program, as required by 38 U.S.C. sec. 4215 and its implementing regulations and guidance, and WIOA sec. 134(c)(3)(E) and its implementing regulations and guidance. Partners will target recruitment of special populations that receive a focus for services under WIOA, such as individuals with disabilities, low-income individuals, basic skills deficient youth, and English language learners. 30) BUY AMERICAN PROVISION Each party that receives funds made available under title I or II of WIOA or under the Wagner- Peyser Act (29 U.S.C. Section 49, et. seq.) certifies that it will comply with Sections 8301 through 8303 of title 41 of the United States Code (commonly known as the “Buy American Act.”) and as referenced in WIOA Section 502 and 20 CFR 683.200(f). 16 Exhibit 1 31) SALARY COMPENSATION AND BONUS LIMITATIONS Each party certifies that, when operating grants funded by the U.S. Department of Labor, it complies with TEGL 05-06, Implementing the Salary and Bonus Limitations in Public Law 109- 234, TEGL 17-15, Workforce Innovation and Opportunity Act (WIOA) Adult, Dislocated Worker and Youth Activities Program Allotments for Program Year (PY) 2017; Final PY 2017 Allotments for the Wagner-Peyser Act Employment Service (ES) Program Allotments; and Workforce Information Grants to States Allotments for PY 2017, Public Laws 114-113 (Division H, title I, Section 105) and 114-223, and WIOA section 194(15)(A), restricting the use of federal grant funds for compensation and bonuses of an individual, whether charged to either direct or indirect, at a rate in excess of the Federal Office of Personnel Management Executive Level II. 32) TERMINATION This MOU will remain in effect until the end date specified in section 4 above, unless: a. Federal oversight agencies charged with the administration of WIOA are unable to appropriate funds or if funds are not otherwise made available for continued performance for any fiscal period of this MOU succeeding the first fiscal period. Any party unable to perform pursuant to MOU due to lack of funding shall notify the other parties as soon as the party has knowledge that funds may be unavailable for the continuation of activities under this MOU; b. WIOA is repealed or superseded by subsequent federal law; c. Local area designation is changed under WIOA; and, d. A party breaches any provision of this MOU and such breach is not cured within thirty (30) days after receiving written notice from the SAWDB Chair (or designee) specifying such breach in reasonable detail. In such event, the non-breaching party(s) shall have the right to terminate this MOU by giving written notice thereof to the party in breach, upon which termination will go into effect immediately. In the event of termination, the parties to the MOU must convene within thirty (30) calendar days after the breach of the MOU to discuss the formation of the successor MOU. At that time, allocated costs must be addressed. This MOU is of no force or effect until signed by authorized representatives of the participating parties, and approved by the Chief Local Elected Official or his/her designee. The MOU, once signed, becomes part of the local WIOA Plan. Any party may withdraw from this MOU by giving written notice of intent to withdraw at least thirty (30) calendar days in advance of the effective withdrawal date. If agreed to by all parties, the timeframes for notice may be reduced or extended. Notice of withdrawal shall be given to the SAWDB at the address listed in the signed attachments of this MOU, and to the contact person so listed, considering any information updates received by the parties, a courtesy notification shall be made to all parties of this MOU in a timely manner. 33) NOTICES All notices, requests, claims, correspondence, reports, statements authorized or required by this Agreement, and/or other communications shall be addressed as follows: 17 Exhibit 1 City of Santa Ana: Partner: City of Santa Ana Administration Services 801 W. Civic Center Dr., Suite 200 Santa Ana, CA 92701 Santa Ana Housing Authority Attn: Housing Manager 20 Civic Center Plaza M-25 Santa Ana, CA 92701 34) INSURANCE The AJCC Partners agree that their current in force insurance or self-insurance coverage programs shall apply to their operations performed under the Workforce Innovation Opportunity Act and at the SAWC, including commercial general liability, business personal property, workers’ compensation and employee dishonesty/crime coverages. The City of Santa Ana shall be named as additional insured for such insurance by endorsement, to the commercial general liability and employee dishonesty/crime insurance policies and the coverage shall be primary and non- contributory with regard to the City. 35) AUTHORITY AND SIGNATURES The individuals signing this MOU and its attachments, which are incorporated herein by reference, have the authority to commit the party they represent to the terms of this MOU, and do so commit by signing. ATTACHMENTS Attachment 1: AJCC Partners Location and Map Attachment 2: Santa Ana AJCC Partner Services Attachment 3: AJCC Comprehensive Infrastructure Budget, and Other System Cost Budget Attachment 3-1: Applicable Career Services Attachment 4: Comprehensive Cost Allocation and Partner Contributions Attachment 5: Office Lease 18 Exhibit 1 Exhibit 1Attachment 1 AJCC Partners Location and Map Partner Program Partner Organization City of Santa Ana Authorization/Category Physically Co-Located Title I Adult, Dislocated Workers and Youth programs WIOA Title I Adult, Dislocated Workers, Youth Programs Yes Rancho Santiago Community College District WIOA title II Adult Education and Family Literacy Act (AEFLA) program Career and technical education (CTE) programs at the postsecondary level, authorized under the Carl D. Perkins Career and Technical Education Act of 2006 (20 U.S.C. 2301 et seq.) Adult Education/ Literacy and Carl Perkins Career Technical Education No Employment Development Department (EDD) WIOA title III Wagner-Peyser Employment Services, authorized under the Wagner-Peyser Act (29 U.S.C. 49 et seq.), also providing the state’s public labor exchange. Wagner-Peyser Yes Employment Development Department (EDD) Employment Development Department (EDD) Employment Development Jobs for Veterans State Grants (JVSG), authorized under chapter 41 of title 38, U.S.C.Veterans Trade Act Yes Yes No Trade Adjustment Assistance (TAA), authorized under chapter 2 of title II of the Trade Act of 1974 (19 U.S.C. 2271et seq.) Unemployment Insurance (UI)Unemployment Insurance (UI) programs under state unemployment compensation laws.Department (EDD) State Department of WIOA title IV State Vocational Rehabilitation Vocational Rehabilitation Services program authorized under title I of the Rehabilitation Act of 1973 (29 U.S.C. 720 et seq.) Rehabilitation Yes Yes Temporary Assistance for Needy Families (TANF) Social Service Agency-Family Self- Sufficiency Temporary Assistance for Needy Families (TANF), authorized under part A of title IV of the Social Security Act (42 U.S.C. 601 et seq.) Senior Aid Program Regions II & III SER-Jobs for Senior Community Service Employment Program (SCSEP), authorized under title V of the Older Americans Act of 1965 (42 U.S.C. 3056 et seq.) Senior Aid Program Yes Progress, Inc. Job Corps Native American Programs Long Beach Job Corps WIOA Title I C, Jobs Corps United American Indian Indian and Native American Programs (Section No NoInvolvement, Inc.166) Housing & Urban Development Adult Demonstration Santa Ana Housing Authority Orange County Housing & Urban Development (HUD)Yes No Reentry Employment Opportunities (EO) Sheriff’s Department programs authorized under sec. 212 of the Second Chance Act of 2007 (42 U.S.C. 17532) and WIOA sec. 169 Exhibit 1Attachment 1 AJCC Partners Location and Map Exhibit 1 SANTA ANA AJCC Partner Services Attachment 2 SANTA ANA AJCC Partner Services Service Partner Name Entity/Program Delivery MethodCareerTrainingEmployer 1, 2, 3, 4, 6, 7, 8, 10, 11, 12, 13, 14, 15, 16, 17Title I Adult, DW, Youth City of Santa Ana 1, 2, 5, 7, 9 1, 8 1,2,3,4,5,6,7,8 FT, T, B, P, O Rancho Santiago Community College District Adult Education/ Literacy 2, 3, 12, 14-15, 17 B, P, O Employment Development Department (EDD)Wagner-Peyser 1,2,3,4,5,6,8,9 ,10,17,1,2,3,416,7,8 FT,PT,T,A,B,P,V Veterans (Jobs for Veterans Employment Development 1,2,3,4,5,6,8,9,10,11,1,2,3,4,6,7 FT,T,A,B,P,VState Grant)Department (EDD)12,13,14,15,16,17 Trade Act (Trade Adjustment Employment Development Current program is expiredAssistance)Department (EDD) Employment Development Department (EDD)Unemployment Compensation 1,9 8 T,A,B 1, 2, 3, 4, 5, 6, 7, 8 , 11, 12, 13, 14, 15, 16, 17 DOR Eligible: 1, 1, 2, 4 DORState Department of Rehabilitation PT, FTVocational Rehabilitation TANF 2, 3, 4, 5, 6, 7, 8, 9, Eligible: 3, 5, 8 Social Service Agency- Family Self-Sufficiency Rancho Santiago Community College District Carl Perkins Career Technical Education Senior Aid Program Regions II & III SER-Jobs for 1, 2, 3, 4, 8, 10, 11, 12, 13, 15, 16 Progress, Inc. Long Beach Job Corps 1, 2, 5, 7 PT, T, B Title V Older Americans Act Job Corps Native American Programs (Section 166) United American Indian Involvement, Inc. 1 Exhibit 1 SANTA ANA AJCC Partner Services Attachment 2 Housing & Urban Development Housing Authority 1,2, 3, 4, 8, 10,13, 15,16,17 FT, B, P, O CAREER SERVICES: Basic Career Services (BCS) include self-help service services requiring minimal staff assistance and Individualized Career Services (ICS) requiring more staff involvement generally provided to individuals unable to find employment through basic career services, and deemed to be in need of more concentrated services to obtain employment; or who are employed but deemed to be in need of more concentrated services to obtain or retain employment that allows for self-sufficiency. Basic Career Services 1. Eligibility Determination: This is the process of obtaining and documenting information about an individual's circumstances and comparing that information with the criteria set by an agency or program to decide if the individual qualifies for participation. 2. Outreach, Intake and Orientation: Outreach activities involve the collection, publication, and dissemination of information on program services available and directed toward jobless, economically disadvantaged, and other individuals. Intake is the process of collecting basic information, e.g., name, address, phone number, SSN, and all other required information to determine eligibility or ineligibility for an individual's program. Orientation, whether offered in a group setting, one-on-one, or electronically, is the process of providing broad information to customers in order to acquaint them with the services, programs, staff, and other resources at the Santa Ana Work Center, or its partner agencies. 3. Initial Assessment: For individuals new to the workforce system, initial assessment involves the gathering of basic information about skill levels, aptitudes, abilities, barriers, and supportive service needs in order to recommend next steps and determine potential referrals to partners or community resources. 4. Job Search, Placement Assistance, and Career Counseling: Job Search helps an individual seek, locate, apply for, and obtain a job. It may include but is not limited to: job finding skills, orientation to the labor market, resume preparation assistance, referrals to job openings, placement services, job search workshops, vocational exploration, and re-employment services such as orientation, skills determination, and pre-layoff assistance. Placement Assistance is a service that helps people to identify and secure paid employment. Career Counseling is a facilitated exploration of occupational and industrial information. 5. Employment Statistics-Labor Market Information: Collect and report data about employment levels, unemployment rates, wages and earnings, employment projections, jobs, training resources and careers; (LMI) 6. Eligible Provider performance and program Cost Information: Collect and provide information on: A.Eligible training service providers (described in WIOA Section 122) 2 Exhibit 1 SANTA ANA AJCC Partner Services Attachment 2 B. C. D. Eligible youth activity providers (described in WIOA Section 123) Eligible adult education providers (described in WIOA Title II). Eligible postsecondary vocational educational activities and vocational educational activities available to school dropouts under the Carl Perkins Act (20 USC 2301). E.Eligible vocational rehabilitation program activities (described in Title I of the Rehabilitation Act of 1973). 7. Local Performance Information: Collect and provide information on the local area's recent performance measure outcomes. 8. Supportive Services' Information: Collect and provide information on services such as transportation, child care, dependent care, housing, and needs-related payments that are necessary to enable an individual to participate in employment and training activities. 9. Unemployment Compensation: Provide information on filing claims for state benefit payments that protect individuals from economic insecurity while they look for work. Claims may be filed on-line or via telephone available in the Santa Ana Work Center. 10. Eligibility Assistance: Provide guidance to individuals on eligibility for other programs and on financial aid assistance for training and education programs that are available in the local area. 1l. Follow-Up Services: Services provided to participants who are placed in unsubsidized employment, for not less than 12 months after the first day of the employment. These services assist those individuals to maintain employment or qualify for promotions with that employment. Individualized Career Services 12. Comprehensive and Specialized Assessments: A closer look at the skills levels and service needs that may include: A. B. Diagnostic Testing and use of other assessment tools; and In-depth interviewing and evaluation to identify employment barriers and appropriate employment goals. 13. Individual Employment Plan Development: Working with individuals to identify their employment goals, the appropriate achievement objectives, and the appropriate combination of services that will help the individual achieve those goals. 3 Exhibit 1 SANTA ANA AJCC Partner Services Attachment 2 14. Group Counseling 15. Individual Counseling and Career Planning 16. Case Management: For participants who receive training services under WIOA Section 134(d)(4). 17. Short-Term Prevocational Services: Can include development of learning skills, communication skills, interviewing skills, punctuality, personal maintenance skills, and professional conduct, to prepare individuals for unsubsidized employment or training. Training Services:Services offered through a training provider to help individuals upgrade their skills, earn degrees and certifications, or otherwise enhance their employability through learning and education. Types of training services include: 1. Occupational Skills Training: An organized program of study that provides specific vocational skills that lead to proficiency in performing actual tasks and technical functions required by certain occupational fields at entry, intermediate or advanced levels. 2. On-the-Job Training (OJT): Training by an employer that is provided to a paid participant while engaged in productive work that is limited in duration, provides knowledge or skills essential to the full and adequate performance of the job, and reimburses the employer for the costs associated with training the OJT trainee often calculated based on a percentage of the trainee's wages. 3. Workplace and cooperative education: Programs that combine workplace training with related instruction which may include cooperative education programs 4. Training programs operated by the private sector 5. Skills upgrading and retraining: Courses that prepare persons for entrance into a new occupation through instruction in new and different skills demanded by technological changes. These courses train incumbent workers in specific skills needed by that business or industry and that lead to potential career growth and increased wages. This includes courses that develop professional competencies that are particularly relevant to a vocational/occupational goal. It must be demonstrated that the training will result in the workers' acquisition of transferable skills or an industry-recognized certification or credential. 6. Entrepreneurial training 7. Job-readiness training 4 Exhibit 1 SANTA ANA AJCC Partner Services Attachment 2 8. Adult Education and Literacy programs: Services or instruction below the postsecondary level for individuals who are not enrolled or required to be enrolled in secondary school under state law and lack basic educational skills to enable the individuals to function effectively in society and on a job, Services include, but are not limited to, one-on-one instruction, coursework, or workshops that provide direction for the development and ability to read, write, and speak in English, compute, and solve problems, at levels of proficiency necessary to function in society or on the job, 9. Customized training: Training that is designed to meet the special requirements of an employer or group of employers and that is conducted with a commitment by the employer to employ an individual upon successful completion of the training and for which the employer pays for a portion of the cost of training. Employer Services:Santa Ana Work Center services offered to employers include: 1. Employer needs assessment: Evaluation of employer needs, particularly future hiring and talent needs. 2. Job posting: Receiving and filling of job openings; searching resumes; providing access to a diverse labor pool. 3. Applicant pre-screening: Assessing candidates according to the employer's requirements and hiring needs; referring candidates based on their knowledge, skills, and abilities relative to the employer requirements. 4. Recruitment assistance: Raising awareness of employers and job openings and attracting individuals to apply for employment at a hiring organization. Specific activities may include posting of employer announcements, provision of job applications, and hosting job fairs and mass recruitment. 5. Training assistance: Providing training resources to enable employers to upgrade employee skills, introduce workers to new technology, or to help employees transition into new positions. 6. Labor Market Information: Access to information on labor market trends, statistics, and other data related to the economy, wages, industries, etc. 7. Employer information and referral: Provision of information on topics of interest to employers such as services available in the community, local training providers, federal laws and requirements, tax information, apprenticeship 8. programs, human resource practices, alien labor certification, incentive programs such as WOTC or the federal bonding program, etc. 9. Rapid Response and Layoff Aversion: Provision of services to prevent downsizing or closure, or to assist during layoff events, Strategies may include incumbent worker training to avert lay-offs, financing options, employee ownership options, placement assistance, worker assessments, establishment of transition centers, labor- management committees, peer counseling, etc. 5 Exhibit 1 SANTA ANA AJCC Partner Services Attachment 2 Service Delivery Codes: How will your agency provide the services indicated? Code FT PT T A B Method Description On-Site Staff Full Time On-Site Staff Part Time Access Via Telephone Access Via Automated System Brochure/Handout P O Posting at One-Stop Center Other NA Not Applicable 6 Exhibit 1 Attachment 3 Santa Ana AJCC Comprehensive Infrastructure and Other Costs Budget 2025-2026 SAHA 491.33 Sq Ft 2.54% Percentage Total Monthly Rent andMonthly Cost Category/ Line Item Monthly Cost Property Equipment Cost Details Rent Cost Rent Base Rent Incl. Janitorial, Maint and Utilities - - - - 1,224.95 1,224.95 CAM Charges Operational Cost Management Fee Parking 41.53 41.53 2% of Rent -- 1.76% of Rent Parking Overages - - - 38.15 38.15 Total Rent $38.15 $1,266.48 $1,304.63 Utilities/Maint/Service Telephone Services Shared Phones Security Guard Dial Tone and Voice Mail by usage percentage 1040 hrs x $30.18 1040 x $31.69 --- -- - - 129.70 129.70 Total Utilities/Maintenance $129.70 $129.70 Equipment Public Computers --- Resource Room Computers (21) Computer Lab Computers (21) - - - - - - Total Equipment $0.00 $0.00 **Tech & Access Costs Access System/Card Key Card System - - - - - - - - - Data & Phone Cabling Cabling Information Technology Cost ***Copiers (Annual) Wireless Network Bridge Maintenance Resource Room used by clients Copy room Copier for staff only 2.76 1.78 - - 2.76 1.78 Total Technology and Access $4.54 $4.54 Lease & Infrastructure Total $172.39 $1,266.48 $1,438.87 ** Technology and Access Costs are all based on percentage Revised 5/28/2025 9:18 AM ***Copiers are leased equipment and are charged by percentage. Additional charge for usage will be calculated and charged Exhibit 1 Attachment 3-1 Applicable Career Services Sharing Other One-Stop Delivery System Costs The budget must include “applicable career services” as well as any other shared costs agreed upon by the AJCC partners. While only co-located partners share infrastructure costs, all One-Stop partners must share in other system costs, including applicable career services. Required Consolidated System Budget for “Applicable Career Services” Summary of Career Services Applicable to Each AJCC Partner The MOU requires identification of the career services that are applicable to each partner program (Attachment 2). Accordingly, this budget includes each of the partner’s costs for the service delivery of each applicable career service. Unlike infrastructure cost sharing, other system costs, including “Applicable Career Services” are not limited to the non-personnel costs and should include all costs related to the administration and delivery of those services. AJCC Applicable Career Services DOR Career Services:  Eligibility Determination (1) $589,069.89  Outreach, Intake and Orientation (2)  Initial Assessment (3)  Job Search, Placement Assistance, and Career Counseling (4)  Employment statistics-Labor Market Information (5)  Eligible Provider performance and program Cost Information (6)  Local Performance Information (7)  Supportive Services' Information (8)  Unemployment Compensation(9)  Eligibility Assistance(10)  Follow-Up Services(11)  Comprehensive and Specialized Assessments(12)  Individual Employment Plan Development (13)  Group Counseling (14)  Individual Counseling and Career Planning (15)  Case Management (16)  Short-Term Prevocational Services (17) Training $2,356,279.58  Occupational Skills Training (1)  On-the-Job Training (OJT) (2)  Workplace and cooperative education (3)  Training programs operated by the private sector (4)  Skills upgrading and retraining (5)  Entrepreneurial training (6)  Job-readiness training (7)  Adult Education and Literacy programs (8)  Customized training (9) Exhibit 1 Attachment 3-1 Applicable Career Services Employer Services  Employer needs assessment (1)  Job posting (2) $0  Applicant pre-screening (3)  Recruitment assistance (4)  Training assistance (5)  Labor Market Information (6)  Employer information and referral (7)  Rapid Response and Layoff Aversion (8) Total Career Service Cost $2,945,349.48 Exhibit 1 Attachment 4 Comprehensive Cost Allocation and Partner Contributions AJCC (Comprehensive) Square Footage Partner% of Total Square Footage Operational Cost and Management Monthly Charges Fees Paid for Based on Office Sharing / Payment Ratio Monthly Property Rent* Monthly Rent + and Charges Amount : In- Kind Contributions Yearly Career Services** Partner Program CAM Charges EDD 9448.78 5955.50 163.78 868.97 491.33 236.56 1737.52 327.56 48.90% 30.82% 0.85% 4.50% 2.54% 1.70% 8.99% 1.70% $ $ $ $ $ $ $ $ 23,556.90 14,847.73 408.32 $885.74 $ $ $ $ $ $ $ $ 6,371.95 5,147.23 118.42 199.29 172.39 236.87 475.14 132.74 $30,814.59 21,370.47 540.58 $ $ $ $ $ $ $ $ 2,542,122.41 1,947,477.00 2,945,349.48 1,235,907.20 202,860.00 12,397.50 - Santa Ana WORK Center (City of Santa Ana) Department of Rehabilitation Social Services Agency-Family Self-Sufficiency Santa Ana Housing Authority $1,375.51 $-$ $ $ $ $ $ $ $- $13.84 $- 2,166.45 1,224.95 816.64 2,365.74 1,438.87 1,081.19 4,953.84 977.06 $ $ $ $ 41.53 27.68SER Jobs for Progress Rent Stabilization Division 4,331.84 816.64 146.86 27.68Santa Ana Public Library - Community Action Partnership of OC Rancho Santiago Community College District Job Corps United American Indian Involvement, Inc. Total Rentable Space 19230.00 100.00%$48,169.47 $1,633.10 $885.74 $12,854.03 $63,542.34 $-$8,873,716.09 Revised 6/10/25 6:23:46 AM Exhibit 1 Exhibit 1 Exhibit 1 Exhibit 1 Exhibit 1 Exhibit 1 Exhibit 1 Exhibit 1 Exhibit 1 Exhibit 1 Exhibit 1 Exhibit 1