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HomeMy WebLinkAboutTODAY'S BUSINESS SOLUTIONS, INC. INSURANCE ON FILE WORK MAY PROCEED N-2025-212 UN-i1t INSIJR,',NCL EXPIRES ►% I I CITY CLERK GATE AUG 202 p, LD Co) AGREEMENT BETWEEN CITY OF SANTA ANA AND TODAY'S BUSINESS SOLUTIONS, INC., TO PROVIDE PRINT MANAGEMENT SERVICES THIS AGREEMENT is made and entered into on this 27th day of March, 2025 by and between Today's Business Solutions, Inc., an Illinois corporation ("Consultant"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California("City"). RECITALS A. The City desires to retain a consultant having special skill and knowledge in the field of print management services to provide on behalf of the City's Library Services Department. B. Consultant represents that Consultant is able and willing to provide such services to the City. C. In undertaking the performance of this Agreement, Consultant represents that it is knowledgeable in its field and that any services performed by Consultant under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth,the parties agree as follows: 1. SCOPE OF SERVICES Subject to the terms and conditions set forth in this Agreement,Consultant shall implement and provide fully functional, well-documented public PC management, print management, wireless printing, ScanEZ stations, printers and cost recovery systems for City's Library. Such implementation shall include delivery, installation, testing, licensing, support and maintenance, including all labor, materials, tools, equipment, and incidental customary work required to fully and adequately complete the services described and set forth in Implementation Plan—Exhibit A, as well as the Service and Maintenance Agreement—Exhibit B,both exhibits being attached hereto and incorporated herein by reference. 2. COMPENSATION a. City agrees to pay, and Consultant agrees to accept as total payment for its services for City, the rates and charges identified in Costs/Rates -Exhibit C, attached hereto and incorporated herein by reference. The total amount to be expended during the term of this Agreement shall not exceed thirty-three thousand eight hundred sixty-one dollars and twenty-five cents ($33,$61.25). b. Payment by City shall be made within forty-five (45) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. City and Consultant agree that all payments due and owing under this Agreement shall be made through Automated Clearing House(ACH)transfers. Consultant agrees to execute the Page 1 of 9 City's standard ACH Vendor Payment Authorization and provide required documentation. Upon verification of the data provided, the City will be authorized to deposit payments directly into Consultant's account(s) with financial institutions. Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals which may reasonably be expected by City. 3. TERM This Agreement shall commence on April 6, 2025 and expire on April 5, 2028, unless terminated earlier in accordance with Section 15, below. 4. INDEPENDENT CONTRACTOR Consultant shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer-employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Consultant performs the services which are the subject matter of this Agreement;however,the services to be provided by Consultant shall be provided in a manner consistent with all applicable standards and regulations governing such services. Consultant shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. 5. OWNERSHIP OF MATERIALS This Agreement creates a non-exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes,which are prepared or caused to be prepared by Consultant under this Agreement ("Documents & Data"). Consultant shall require all subcontractors to agree in writing that City is granted a non-exclusive and perpetual license for any Documents & Data the subcontractor prepares under this Agreement. Consultant represents and warrants that Consultant has the legal right to license any and all Documents & Data. Consultant makes no such representation and warranty in regard to Documents & Data which were provided to Consultant by the City. City shall not be limited in any way in its use of the Documents and Data at any time, provided that any such use not within the purposes intended by this Agreement shall be at City's sole risk. 6. INSURANCE Consultant shall procure and maintain for the duration of the contract insurance against claims for security breaches, system failures,injuries to persons, damages to software, damages to property (including computer equipment), theft, or other misuse of City's data, infringement of intellectual property,invasion of privacy and breach of data,which may arise from or in connection with the performance of the work hereunder by Consultant, its agents, representatives, or Page 2 of 9 employees. Minimum Scope and Limit of Insurance. Coverage shall be at least as broad as: • Commercial General Liability (CGL): Insurance Services Office Form CG 00 01 covering CGL on an"occurrence"basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than$1,000,000 per occurrence and$2,000,000 general aggregate. • Automobile Liability(AL): Insurance Services Office Form CA 00 01 covering code 1 (any auto, with limits no less than$1,000,000 combined single limits. • Cyber Liability: Insurance, with limits not less than $2,000,000 per occurrence or claim and$2,000,000 aggregate. Coverage shall be sufficiently broad to respond to the duties and obligations as is undertaken by Consultant in this agreement and shall include, but not be limited to, claims involving security breach, system failure, data recovery, business interruption, cyber extortion, social engineering, infringement of intellectual property,including but not limited to infringement of copyright, trademark, trade dress, invasion of privacy violations, information theft, and release of private information. The policy shall provide coverage for breach response costs, regulatory fines and penalties as well as credit monitoring expenses. • Technology Professional Liability Errors and Omissions Insurance (E&O): appropriate to the Consultant's profession and work hereunder,with limits not less than $2,000,000 per occurrence and $2,000,000 aggregate. Coverage shall be sufficiently broad to respond to the duties and obligations as is undertaken by the Consultant in this agreement and shall include, but not be limited to, claims involving business interruption, damage to or destruction of electronic information, and alteration of electronic information. The policy shall provide coverage for Consultant's failure to provide professional services and/or products under this Agreement. The Policy shall include, or be endorsed to include, damage to, alteration of, loss of, or destruction of electronic data and/or information"property"of City in the care,custody, or control of Consultant. • Workers' Compensation as required by the State of California, with statutory limits, and Employer's Liability insurance with limits of no less than$1,000,000 per accident, policy, employee, for bodily injury or disease. • If Consultant maintains broader coverage and/or higher limits than the minimums shown above for any line of coverage,City requires and shall be entitled to the broader coverage and/or the higher limits maintained by Consultant. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to City. Other Insurance Provisions. The above required insurance policies are to contain or be endorsed to contain the following provisions: • City of Santa Ana, its City Council, its officers, officials, employees, agents, and volunteers are to be covered as additional insureds, under Consultant's CGL, AL and E&O policies, with respect to any liability arising out of work or operations performed by or on behalf of the Consultant including materials,parts, equipment, and personnel furnished in connection with such work or operations. Page 3 of 9 • Consultant's Insurance companies agree to waive all rights of subrogation against City of Santa Ana, its City Council, its officers, officials, employees, agents, and volunteers for losses paid under the terms of any policy which arise from work performed by Consultant under this Agreement. • For any claims related to this contract, Consultant's insurance coverage shall be primary and any insurance maintained by City of Santa Ana, its City Council, its officers, officials, employees, agents, or volunteers shall not contribute with it. • A severability of interest provision must apply for all the additional insureds, ensuring that Consultant's insurance shall apply separately to each insured against whom a claim is made or suit is brought, except with respect to the insurer's limits of liability. • Insurance policies required herein shall provide that coverage shall not be canceled, suspended,voided,reduced in coverage or in limits,non-renewed by the carrier,or materially changed except after thirty(30)days prior written notice has been given to City. Ten (10) days prior written notice shall be provided to City for policy cancellation or non-renewal due to non-payment of premium. • Certificate Holder on each Evidence of Insurance certificate shall be; City of Santa Ana, Attention: Library Services Department, 20 Civic Center Plaza, M-75, Santa Ana, CA 92701. The name and location of project must be included in the Description of Operations section of each certificate. Self-Insured Retentions. Self-insured retentions must be declared to and approved by City. City may require Consultant to provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention. Acceptability of Insurers. Insurance is to be placed with insurers authorized to conduct business in the state of California with a current A.M, Best rating of no less than A-:VII, unless otherwise acceptable to City. Claims Made Policies. If any of the required policies provide coverage on a claims-made basis: + The retroactive date must be shown and must be before the date of the contract. • Insurance must be maintained and evidence of insurance must be provided for at least three(3)years after completion of work. • If coverage is canceled or non-renewed, and not replaced with another claims-made policy form with a retroactive date prior to the contract effective date,Consultant must purchase "extended reporting" coverage for a minimum of three (3) years after completion of work. Verification of Coverage. Consultant shall furnish City with original Certificates of Insurance including all required amendatory endorsements (or copies of the applicable policy language effecting coverage required by this clause). Failure to obtain the required documents prior to the work beginning shall not waive Consultant's obligation to provide them. City reserves the right to require complete, certified copies of all required insurance policies, including Page 4 of 9 endorsements required by these specifications, at any time. ,Subcontractors. Consultant shall require and verify that all subcontractors maintain insurance meeting all the requirements stated herein. Special Risks or Circumstances. City reserves the right to modify these requirements, including limits,based on the nature of the risk,prior experience,insurer,coverage,or other special circumstances. Failure to Maintain Insurance Coverage. If Consultant, for any reason,fails to maintain insurance coverage, which is required pursuant to this Agreement, for the entire term of this contract, the same shall be deemed a material breach of Agreement. City, at its sole option, may terminate this Agreement at any time and obtain damages from Consultant resulting from said breach. 7. INDEMNIFICATION Consultant agrees to defend, and shall indemnify and hold harmless the City, its officers, agents, employees,contractors, special counsel, and representatives from liability: (1) for personal injury, damages,just compensation,restitution,judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the negligent operations of the Consultant, its subcontractors, agents, employees, or other persons acting on its behalf which relates to the services described in section i of this Agreement; and(2) from any claim that personal injury, damages,just compensation,restitution,judicial or equitable relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and hold harmless agreement applies to all claims for damages,just compensation,restitution,judicial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Section or by reason of the terms of, or effects, arising from this Agreement. The Consultant further agrees to indemnify,hold harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to be selected by the City, regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution,judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding.Notwithstanding the foregoing, to the extent Consultant's services are subject to Civil Code Section 2782.8, the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise out of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Consultant. 8. INTELLECTUAL PROPERTY INDEMNIFICATION Consultant shall defend and indemnify the City, its officers, agents, representatives, and employees against any and all liability, including costs, for infringement of any United States' letters patent,trademark,or copyright infringement,including costs,contained in the work product or documents provided by Consultant to the City pursuant to this Agreement. Page 5 of 9 9. RECORDS Consultant shall keep records and invoices in connection with the work to be performed under this Agreement. Consultant shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City for a minimum period of three(3) years, or for any longer period required by law, from the date of final payment to Consultant under this Agreement. All such records and invoices shall be clearly identifiable. Consultant shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Consultant shall allow inspection of all work, data, documents,proceedings, and activities related to this Agreement for a period of three (3) years from the date of final payment to Consultant under this Agreement. 10. CONFIDENTIALITY If Consultant receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Consultant agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information"shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that(a)has been disclosed in publicly available sources; (b)is,through no fault of the Consultant disclosed in a publicly available source; (c) is in rightful possession of the Consultant without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or(e) is independently developed by the Consultant without reference to information disclosed by the City. 11. CONFLICT OF INTEREST CLAUSE Consultant covenants that it presently has no interests and shall not have interests, direct or indirect,which would conflict in any manner with performance of services specified under this Agreement. 12. NON-DISCRIMINATION Consultant shall not discriminate because of race, color, creed,religion, sex,marital status, sexual orientation, gender identity, gender expression, gender, medical conditions, genetic information, or military and veteran status, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, teaching, training, utilization, promotion, termination or other employment related activities or any services provided under this Agreement. Consultant affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations. Page 6 of 9 13. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Consultant, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto,the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Consultant. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to,the terms and conditions hereof, shall not bind or obligate Consultant or the City.Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which is not embodied herein. 14. ASSIGNMENT Inasmuch as this Agreement is intended to secure the specialized services of Consultant, Consultant may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assigm-rent, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other Consultants retained by City. 15. TERMINATION This Agreement may be terminated by the City upon thirty (30) days written notice of termination. In such event, Consultant shall be entitled to receive and the City shall pay Consultant compensation for all services performed by Consultant prior to receipt of such notice of termination, subject to the following conditions: a. As a condition of such payment, the Executive Director may require Consultant to deliver to the City all work product(s) completed as of such date, and in such case such work product shall be the property of the City unless prohibited by law, and Consultant consents to the City's use thereof for such purposes as the City deems appropriate. b. Payment need not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement. 16. WAIVER No waiver of breach, failure of any condition, or any right or remedy contained in or granted by the provisions of this Agreement shall be effective unless it is in writing and signed by the party waiving the breach,failure, right or remedy.No waiver of any breach, failure or right,or remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies. Page 7 of 9 17. JURISDICTION-VENUE This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. 18. PROFESSIONAL LICENSES Consultant shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals,waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other governmental agencies. Consultant shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement. 19. NOTICE Any notice,tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in the manner provided in this Section, to the following persons: To City: City Cleric City of Santa Ana 20 Civic Center Plaza(M-30) P.O. Box 1988 Santa Ana, CA 92702-1988 Fax: 714- 647-6956 With courtesy copies to: Executive Director Library Services City of Santa Ana 20 Civic Center Plaza(M-75) P.O. Box 1988 Santa Ana, California 92702 To Consultant: Today's Business Solutions, Inc. Attn: Lou Flavio, VP Sales and Marketing 7820 S. Quincy Street Willowbrook, IL 60527 Page 8 of 9 A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four(24)hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays shall be excluded. 20. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement. IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. ATTEST: CITY OF SA TA ANA l N .I ennifer L. all r Alvaro Nunez Cit City Manager APPROVED AS TO FORM: SONIA R. CARVALHO CONSULTANT: City Attorney B Lou Flavio(Apr2,2025 10:05 CDT) onathan T. Martinez Lou Flavio Assistant City Attorney VP Sales and Marketing RECOMMENDED FOR APPROVAL: Brian Sternberg Executive Director Library Services Page 9 of 9 EXHIBIT A PROJECT IMPLEMENTATION PLAN EQUIPMENT DEFINITIONS Exhibit A: Project Implementation Plan, Equipment Definitions Product Table Product Sku Description Quantity TBS-MPCEB-BASE MYPC/Easy Booking Time Mgt.Base License 1 TBS-MPCEB-ADD MYPC Licenses(55 Clients) 55 TBS-MPCEB-UAS MYPC/Easy Booking Time Mgt. I"Year License 1 TBS-Pout-Libed-Base TBS Papercut Library Edition Base Module 1 TBS-Pcut-Libed-CVL TBS Papercut Library Edition Value Loader Licenses 3 TBS-Pout-Libed-CCC TBS Papercut Library Edition CPad Connect Licenses 3 TBS-Pout-Libed-UAS TBS Papercut Library Edition 11'Year License 1 TBS-WP-EPIT TBS Web Print Per Building License Site License 3 TBS-9900KCC Coin,bill and CPad Kiosk with Naynx CC Terminals 3 TBS-SSS-Y3070 ScanEZ Stations 3 HP-E5504dn HP Printers Color and Black and White 3 TBS-PS Professional Services Installation 1 (1) If the hardware outlined in Exhibit A is replaced or becomes unavailable,TBS may provide replacements with equipment that is equivalent,or better,as determined by Library. TBS will add additional licenses and hardware as the libraries reopen. 1. Project Implementation Plan 2.1 TBS and Library will work to establish a mutually agreed upon project implementation plan and schedules for the work contemplated in this SOS. 2.2 Project Implementation Plan: The Library and TBS will establish a project timeline which will be refined and updated during a kick off meeting with the mutual agreement of all parties. 2.2.1 Phase 1: Pre-installation Activities(1-2 days) 1. Review delivery schedule. 2. Establish Connectwise account for Library implementation and provide log in 3. Library Project Lead will be assigned and will review pre-install check lists. 4. Establish full project management plan. 2.2.2 Phase 2: Back room System (1-2 Days) 1.Library will provide a server based on specifications the Library already possesses with SQL server Ioaded. 2. Library will provide computers to test reservation station and typical public use computer for installation/configuration and testing of hardware and software. 3. Library will provide current ILS connection for testing. 4. TBS will remotely install software and deliver hardware for testing according to final delivery plan. 5. When back room system is set up and remote installation is completed,TBS staff will provide on-site or remote support to configure systems and provide technical training to staff onsite which will include train the trainer and train branch staff. 6. Parties will establish procedures and rules as mutually agreed upon for each location and group. 7. Network testing will be completed and network architecture will be completely configured. 2.2.3 Phase 3: Hardware Delivery and Set up. (All delivered in one Shipment) 1.Hardware will be delivered, pre-configured and staged according to final delivery schedule. Delivery will be complete all packing material and pallets will be removed during the delivery of all hardware. 2. TBS staff and or Library staff will deliver hardware to each location. 3. Hardware will be tested for appropriate network connection and power for final approval before "go live" date. 2.2.4 Phase 4: Go Live and Additional Training (1-2 Day(s) per building) 1. IT support staff and TBS staff will install software according to final schedule and TBS will provide an install package for MyPC and Papercut software so software can be installed at all locations. 2.After install, TBS will check profiles are running properly. 3.TBS technicians shall also test all scenarios and hardware in the live environment. 4. When testing is complete, TBS Staff shall provide training on site depending on availabilty in the live environment. S. After training,staff will determine final "go live" date for the public. 6. TBS staff shall do the rollout of the initial locations for the first two weeks. Sites for the initial rollout phase will be determined during the pre-install meeting. Normally,we see the main facility and six branches done during this phase. 7. If the Library staff is comfortable then the rest of the sites will be rolled out by Library staff on their schedule with remote support provided by TBS staff. If TBS staff is needed on-site for additional weeks during the rollout, TBS will provide after consultation with the Library to determine the need and scope of such participation. 2.3 Training (2-5 Days) TBS and Library shall set up a final training schedule during pre-implementation plan. This will include specific training for IT Support Staff, branch library staff, management and supervisory training, administrative services and audit training for financial reporting. 3. Times of Deliveries 3.1 The times and locations of deliveries shall be mutually agreed upon. EXHIBIT B SERVICE AND MAINTENANCE Exhibit B Service and Maintenance Agreement TBS agrees to provide hardware, software, licenses necessary for the operation of hardware and software, installation services, training services, and support. 1. Hardware and Warranty Last 1.1 TBS will be responsible to order and deliver the hardware, do initial assembly, configuration, and testing, provide support and warranty service arrangements. 1.2 Hardware order will include correct cables,power cords, power panels, etc. required to use the hardware. 1.3 In joint effort,Library IT staff and TBS will set up,assemble,configure,and test according to the Project Implementation Plan,which may be amended as mutually agreed upon. 2. Software and License 2.1 The License is an annual fee which provides for the perpetual use of the licensed software and related materials as long as the annual license is renewed. Library may add software and user licenses under the term of this Agreement by paying additional license and maintenance fees. 2.2 Library will provide a server with minimum recommended specs and a Microsoft SQL with all the latest updates for connection for hosting the MyPC Server Product. 2.3 TBS will provide installation packages for the MyPC and PaperCut clients, as well as installation packages for the MyPC public reservation console. 2.4 TBS and Library will work together to create documentation for installation and configuration of the software packages to work in the Library environment. 3. Maintenance and Support 3.1 TBS will provide installation, configuration support as well as software, firmware updates,software upgrades, support calls and service, feature additions, periodic upgrades, database conversions, as well as TBS initiated improvements for all software and hardware purchased from TBS while under a maintenance and support agreement.All planned upgrades will be coordinated with Library to occur off peak hours. 3.2 TBS will provide a mix of remote and on-site support for immediate problem resolution. TBS will provide a login to TBS Support ticketing system for Library Staff to access customer service, technical support, and extended dedicated support. This ticketing support system is included in the annual software maintenance and support fee. 3.3 TBS will provide phone and web support for standard suport for software and technical support five days a week. Standard Help Desk live support will be available Monday-Friday 8-6 CST five days a week with after-hours emergency support available. 3.4 Pre-arranged standard and non-standard hours standby telephone support is available after hours. This phone number and related support is included in the annual software maintenance and support fee. 3.5 If requested,TBS will come on site to resolve an issue with a system supported by TBS. 3.6 Library will ensure TBS has access to the systems they are supporting through remote viewing software specified by TBS and approved by the Library. 3.7 TBS will provide updated client installation packages for MyPC and PaperCut as long as this software is under a maintenance and support agreement. 3.8 TBS guarantees response within three (1-3) hours to support tickets that are deemed an emergency (Priority 1) by Library IT staff. 3.9 TBS authorizes the Library to install the Licensed Software on the designated computer platform using one copy of programs to support live processing.Additional copies may be installed for training and disaster recovery, and training and disaster recovery databases may be used without incurring additional license charges, but only one copy will be in production at any one time.Library can make copies of the Licensed Software for safe keeping purposes. 4. Support call process To provide high quality support and to effectively assign resources to incoming calls or online tickets there are three types of call priorities are identified: Priori 1: High priority- unrecoverable loss or corruption of data or software or hardware functionality that caused a generally defined "system down"situation. Priori 2: Medium priority-Essential software functionality loss that prevents customer processing, but has a workaround, or loss of nonessential functionality that does not have a work around. System is not"down" but Library questions must be answered. This includes staff"inconvenience" problems. Priori 3: Errors causing loss of non-essential functionality but have Print Management and MYPC System workaround. System is not down,but operational question needs to be resolved. 5. TBS Response Times 5.1 During standard hours as identified in Section 3.3,TBS will respond to Priority 1-3 support calls as follows: A Initial Response when a call or ticket is received: Priority 1: 1-3 hours (available 24x7) Priority 2: 3-5 hours Priority 3: 72 hours B Correction Plan will be developed when a fix is not immediate: Priority 1: within 24 hours Priority 2: within 48 hours Priority 3: as mutually agreed upon C Escalation of non-standard response times Correction identified and mutually agreed upon correction plan will be developed or call will be escalated to Support Manager,and VP of Sales. 6. Warranties by TBS 6.1 TBS warranties that it has the right to license the Licensed Software and there are no pending liens, claims,or encumbrances against the software. 6.2 TBS warranties that the software conforms to its published specifications and all related materials and information provided to the Library in all manners. 6.3 TBS warranties that it will install all hardware and software and perform all related actions; so that such hardware and software will properly install and operate. 6.4 Online ticket support system,will be provided to track support tickets,complete surveys and establish a venue for remote support and license updates for software and hardware. 6.5 Software and hardware and system is fully integrated with ILS through the SIP connection provided by TBS. 6.6 Library will provide server and TBS will install MyPC Papercut software to function per specifications. 6.7 TBS warrants that that there is no violation of copyright or patent rights in connection with the licensed software. TBS shall indemnify and hold harmless and tender any such claim within 30 days of notice by Library, although the Library shall be entitled to counsel of its own choice. 6.8 TBS warrants that the software shall conform to its published specifications in the Materials, including, but not limited to, the Capabilities Summary, On-Line Help, Manuals,User Reference Manuals, and Training Materials. TBS warrants that the software is merchantable, in that it will properly install and operate according to the specifications herein. 6.9 TBS warrants to the Library that it is solvent, not in bankruptcy proceedings or receivership, nor is it engaged in any proceedings,which would have an adverse effect on its ability to perform its obligations under this Agreement. 6.10 TBS warrants that there has been no violation of copyrights or patent rights in connection with the Licensed Software in this Agreement. TBS shall indemnify and save harmless the Library from any suit or proceeding brought against the Library by reason of any such infringement or any wrongful use. TBS will defend or settle any such claim, although the Library shall be entitled to be independently represented by counsel of its own choice. 6.11 TBS will provide all supplies excluding paper for all printers. This will be directly shipped to the library as the printers are monitored remotely so the library will always have on hand replacement supplies excluding paper. EXHIBIT C COSTS/RATES res Purchase Agreement Date: 3-16-25 ACKNOWLEDGE TO: CUSTOMER CONTACT: Santa Ana Public Library Lynn Nguyen BILL TO: SHIP TO: 122 N.Newhope Street Same Santa Ana,CA 92703 Customer: Reference Nos, Tax:Order subject to Applicable sales and Use New _x_Exlsting Taxes. Purchase Order No.#031625-2 Taxable Sales Rep_Nathan Exempt No, Resale Certificate must be provided with orders from new customers. Requested Method of Shipment: Requested Delivery Date:ASAP UPS Ground UNIT GROSS ITEM QTY. PRODUCTNO.7 DESCRIPTION PRICE AMOUNT 1 1 Pcut-MFB Papercut Additional Branch License(Main) $449.00 $449.00 2 1 Pcut-CVL Papercut Release Station licenses(Main) $334.00 $334.00 3 1 Pcut-CCC Papercut CPad connection license(Main) $89.00 $89.00 4 1 Pcut-UAS Papercut 18t year license(Main) $218.00 $218.00 5 1 TBS-EP Eprintit web print library location(Main) $495,00 $495.00 6 1 TBS-9900KCC Payment Kiosks coin and bill and credit card with release(Main) $4,195.00 $4,195.00 7 1 SSS-Y3070 ScanEZ station(Main) $5,095.00 $5,095.00 8 1 AD-370 Document Feeder for scanEZ(Main) $696.00 $695,00 9 1 SSS-VPIX Image enhancement license(Main) $195.00 $195.00 10 1 HP-E5504dn HP colorlB&W 1,100 paper capacity $2,295.00 $2,295.00 11 1 Installation Installation and training(Both locations) $1,500.00 $1,500.00 12 1 TBS-UAS Support/Maintenance and Licensing for year 1 $2,872.45 $2,872.45 13 1 TBS-UAS Support/Maintenance and Licensing for year 2 $2,872.45 $2,872.45 14 1 TBS-UAS Support/Maintenance and Licensing for year 3 $6,420.45 $6,420.45 15 1 TBS-SS Contingency fund for three years printing costs and other items $5,000.00 $5,000.00 Sale Tax 9,25%(items#6+7+8 and 10) $1,135.90 Total: $33,861.25 REMARKS:Maintenance covers all hardware,parts,labor,software licenses,updates and all support calls both on site and remote.This also covers all feature additions.Shipping billed at cost around$750.00 or less.Cost per page for service and supplies for the printers billed quarterly in arrears at the rate of.022 per page black and white and,106 per page for color. CUSTOMER: BY EXECUTION HEREOF UNDERSIGNED CERTIFIES ORDERING OF ABOVE EQUIPMENT AND SERVICES By: By: Authorized signature 1 Title Data Terms and Conditions • Freight Prepaid, This price quotation is good for 60 days from the date of this letter. TERMS are Net 30 days from date of shipment(not installation). Lead-time is 2 week, Equipment remains TBS Inc,property until TBS Inc.receives full payment. Today's Business Solutions Inc.7820 S.Quincy Street Willowbrook,Illinois 60527 Phone:(630)537-1370 Fax:(630)537-1369 2 Today's Business Solutions - Print Management Services (2025) - unsigned Final Audit Report 2025-04-02 Created: 2025-04-01 By: Dylan Dario(ddario@santa-ana.org) Status: Signed Transaction ID: CBJCHBCAABAA8ffwOrukUiaCJpa3ThPMbKfxFXYepZ6H "Today's Business Solutions - Print Management Services (2025 - unsigned" History Document created by Dylan Dario (ddario@Santa-ana.org) 2025-04-01 -9:23:42 PM GMT Document emailed to Brian Sternberg (bsternberg a�@santa-ana.org)for signature 2025-04-01 -9:23:47 PM GMT Email viewed by Brian Sternberg (bsternberg@santa-ana.org) 2025-04-01 -10:40:16 PM GMT dv Document e-signed by Brian Sternberg (btternberg@santa-ana.org) Signature Date:2025-04-01 -10:53:30 PM GMT-Time Source:sever C. Document emailed to Lou Flavio (Iflavio@tbsit360.com)for signature 2025-04-01 -10:53:37 PM GMT 15 Email viewed by Lou Flavio(Iflavio@tbsit360.com) 2025-04-02-3:05:43 PM GMT C3o Document e-signed by Lou Flavio (Iflavio@tbsit360.com) Signature Date:2025-04-02-3:06:17 PM GMT-Time Source:server Q Agreement completed. 2025-04-02-3:06:17 PM GMT Q Adobe Acrobat Sign CERTIFICATE OF LIABILITY INSURANCE DAT4131z025 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER, THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the pc icy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODU NAME: CONTACT The Horton Group PHONE 708-845-3000 AJC No): 10324 Orland Parkway E-MAIL Orland Park IL 60467 ADDRESS: certificates thehorton rou .com INSURERS AFFORDING COVERAGE NAIC# INSURER A:Hartford Underwriters Insurance Company 30104 INSURED TODABUS-01 INSURERB:Rated by Multiple Companies 914 Today's Business Solutions, Inc 7820 S. Quincy Street INSURER C:Tokio Marine America Insurance Company 10945 Willowbrook IL 60527 INSURER 0 INSURER E INSURER F COVERAGES CERTIFICATE NUMBER:331579689 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE ADDL SU9R POLICY NUMBER MMIPDIYYYY MPOLICY EFF M1�61YYYY LIMITS LTR A X COMMERCIAL GENERAL LIABILITY 83SBAAH5U23 111112024 11/1/2025 EACH OCCURRENCE $1,000,000 CLAIMS-MADE OCCUR DAMAGE TO RENTED PREM65E5 Ea oecurrenca $1,U U0,000 MED EXP(Any one person) $10,000 PERSONAL&ADV INJURY $1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $2,000,000 POLICY❑ PRO- LOG PRODUCTS-COMPi AGG $2,000,000 X '1 OTHER: $ AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT $ Ea accident ANY AUTO BODILY INJURY(Per person) $ OWNED SCHEDULED AUTOS ONLY AUTOS BODILY INJURY(Per accident) $ HIRED NON-OWNED PROPERTY DAMAGE $ AUTOS ONLY AUTOS ONLY Per accident A X UMBRELLALIAB OCCUR 83SBAAH5U23 11/1/2024 1111/2025 EACH OCCURRENCE $4,000,000 EXCESS LIAB CLAIMS-MADE AGGREGATE $ DED X RETENTION$in nnn $ B WORKERS COMPENSATION 83WECAH5U65 11/1/2024 1111/2025 X PER OTH- AND EMPLOYERS'LIABILITY YIN STATUTE ER ANYPROPRIETORfPARTNEWFXECUTIVE N rA E.L.EACH ACCIDENT $1,000,000 OFFICERIMEMBEREXCLUDED7 (Mandatory in NH) E.L.DISEASE-EA EMPLOYEE $1.000,000 If yes,describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $1.000,000 C CybedProfesscival Liability H24TG31588-03 11/1/2024 11/112025 Limits 100D00011,10D0,000 A Employment Practices Liability 83SBAAH5U23 11/1/2024 11/112025 Limit 1.000,000 DESCRIPTION OF OPERATIONS I LOCATIONS)VEHICLES (ACORD 101,Additional Remarks Schedule,maybe attached if more space is required) Excluded Officers:James Farrell,Lou Flavio,Dawn Flavio. Additional insured on a primary and non-contributory basis with respect to the general liability coverage only When required by written contract.Waivers of subrogation apply to the general liability and workers compensation in favor of the stated additional insureds only when required by written contract. Additional Insured:City of Santa Ana—Santa Ana Public Library,its officers,officials,employees,and volunteers Tu Tran oigi-lY9lgned by Tu Tan Nguyen Nguyen°�3-040za ar° APPROVED CERTIFICATE HOLDER CANCELLATION I 8y Tu Tran Nguyen at 7.33 am,Aug 04,2025 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE City of Santa Ana THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN Attention: Library Services, Dylan Dario ACCORDANCE WITH THE POLICY PROVISIONS. 20 Civic Center Plaza, M-42 Santa Ana, CA 92701 AUTHORIZED REPRESENTATIVE ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25(2016103) The ACORD name and logo are registered marks of ACORD '`;�� CERTIFICATE OF LIABILITY INSURANCE PDATE(MM!°DYYYY) 05/13/2025 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT Kevin Collins State Faun Kevin P Collins Insurance Agency Inc PHONE FAXg y AIC No Ext: 708-749-1337 ( 6743 West Pershing Rd E-MAIL A/C No. Stickney, IL60402 1NSURER(S)AFFORDING COVERAGE NAIC# INSUREDINSURER A: State Farm Mutual Automobile Insurance Company 25178 INSURER 13 Today's BUSInL55$OIUtiOn5 Inc INSURER C 7820 S Quincy St INSURER0: Willowbrook, IL 60527 INSURER 13: INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. LTR TYPE OF INSURANCE INSo WVD POLICY NUMBER MMIDDIY'YYY MMIDD)YYYY LIMITS COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE $ CLAIMS-MADE ❑OCCUR nAMA E TO RENTED PREMISE urr ce $ MED EXP(Any one person) S PERSONAL&.ADV INJURY $ GENT AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE PRO- POLICY JECT LOG PRODUCTS-COMP/OP AGG $ OTHER: $ AUTOMOBILE LIABILITY 1533074-SFP-13 01/01/2025 07/01/2025 rFOMBINEO SINGLE LIMIT $ ANY AUTO _a accidents BODILY INJURY(Per person) $ 1,000,000 A X OWNED SCHEDULED Y Y AUTOS ONLY AUTOS 90DILY INJURY(Per accident) $ 1,000,00() HIRED Lx NON-OWNED AUTosoNLYAUTOS ONLY PROPERTY DA19IAUU-- Per accident $ 1,000,000 UMBRELLA LIAR ]7OCCIMUREACH OCCURRENCE $ EXCESS LIAB S-MADE AGGREGATE 5 DI:D RETENTION $ $ - WORKERS COMPENSATION PER OTH_ AND EMPLOYERS'LIABILITY ANY PROPRIETORIPARTNERIEXECUTIVE YIN OFFICERIMEMBER EXCLUDED? ❑ N E.L.EACH ACCIDENT!A $ (Mandatory in NH) E.L.DISEASE-EA EMPLOYE $ If yes.describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $ DESCRIPTION OF OPERATIONS/LOCATIONS 7 VEHICLES (ACORD 101.Additional Remarks Schedule,maybe attached if more space is required) Additional insured on a primary and non-contributory basis with respect to the auto liability coverage only when required by written contract.Waivers of subrogation apply to the auto liability in favor of the stated additional insureds only when required by written contract.Thirty(30)days prior written notice shall be provided to City for Policy eaneallation or non-renowal due to non-payment Of premium. Additional insured:City of Santa Ana Attention:Library Services,Dylan Dario. 20 Civic Center Plaza,M-42,Santa Ana,CA 92701 APPROVED By Tu Tran Nguyen at 7:33 am,Aug 04,2025 CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN City of Santa.Ana ACCORDANCE WITH THE POLICY PROVISIONS. Attention:Library Services,Dylan Dario AUTH IZ REPRESENTATIVE - 20 Civic Center Plaza,M-42 � �r Santa Ana,CA 92701 Ilr ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25(2016103) The ACORD name and logo are registered marks of ACORD 1001486 132849,14 04-13-2022 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. THELA HARTFORD BLANKET ADDITIONAL INSURED BY CONTRACT This endorsement modifies insurance provided under the following: BUSINESS LIABILITY COVERAGE FORM Except as otherwise stated in this endorsement,the terms and conditions of the Policy apply. A. The following is added to Section C.WHO IS AN INSURED: Additional Insureds When Required By Written Contract,Written Agreement Or Permit The person(s) or organization(s) identified in Paragraphs a. through f. below are additional insureds when you have agreed, in a written contract or written agreement, or when required by a written permit issued by a state or governmental agency or subdivision or political subdivision that such person or organization be added as an additional insured on your Coverage Part, provided the injury or damage occurs subsequent to the execution of the contract or agreement, or the issuance of the permit. A person or organization is an additional insured under this provision only for that period of time required by the contract, agreement or permit. However, no such person or organization is an additional insured under this provision if such person or organization is included as an additional insured by any other endorsement issued by us and made a part of this Coverage Part. The insurance afforded to such additional insured will not be broader than that which you are required by the contract, agreement, or permit to provide for such additional insured. The insurance afforded to such additional insured only applies to the extent permitted by law. The limits of insurance that apply to additional insureds are described in Section D. LIABILITY AND MEDICAL EXPENSES LIMITS OF INSURANCE. How this insurance applies when other insurance is available to an additional insured is described in the Other Insurance Condition in Section E. LIABILITY AND MEDICAL EXPENSES GENERAL CONDITIONS. a. Vendors Any person(s) or organization(s) (referred to below as vendor), but only with respect to "bodily injury" or "property damage" arising out of "your products" which are distributed or sold in the regular course of the vendor's business and only if this Coverage Part provides coverage for"bodily injury" or "property damage" included within the "products-completed operations hazard". (1) The insurance afforded to the vendor is subject to the following additional exclusions: This insurance does not apply to: (a) "Bodily injury" or "property damage" for which the vendor is obligated to pay damages by reason of the assumption of liability in a contract or agreement. This exclusion does not apply to liability for damages that the vendor would have in the absence of the contract or agreement; (b) Any express warranty unauthorized by you; (c) Any physical or chemical change in the product made intentionally by the vendor; (d) Repackaging, except when unpacked solely for the purpose of inspection, demonstration, testing, or the substitution of parts under instructions from the manufacturer, and then repackaged in the original container; (e) Any failure to make such inspections, adjustments, tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business, in connection with the distribution or sale of the products; (f) Demonstration, installation, servicing or repair operations, except such operations performed at the vendor's premises in connection with the sale of the product; Form SL 30 32 06 21 Page 1 of 3 ©2021, The Hartford (May include copyrighted material of Insurance Services Office, Inc., with its permission) THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. THE .- HARTFQRD (g) Products which, after distribution or sale by you, have been labeled or relabeled or used as a container, part or ingredient of any other thing or substance by or for the vendor; or (h) "Bodily injury"or"property damage"arising out of the sole negligence of the vendor for its own acts or omissions or those of its employees or anyone else acting on its behalf. However, this exclusion does not apply to: (1) The exceptions contained in Paragraphs (d) or(f);or (11) Such inspections, adjustments, tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business, in connection with the distribution or sale of the products. (2) This insurance does not apply to any insured person or organization from whom you have acquired such products, or any ingredient, part or container, entering into, accompanying or containing such products. b. . Lessors Of Equipment (1) Any person or organization from whom you lease equipment; but only with respect to their liability for "bodily injury", "property damage" or"personal and advertising injury" caused, in whole or in part, by your maintenance, operation or use of equipment leased to you by such person or organization. (2) With respect to the insurance afforded to these additional insureds, this insurance does not apply to any "occurrence"which takes place after you cease to lease that equipment. c. Lessors Of Land Or Premises (1) Any person or organization from whom you lease land or premises, but only with respect to liability arising out of the ownership, maintenance or use of that part of the land or premises leased to you. (2) With respect to the insurance afforded to these additional insureds,this insurance does not apply to: (a) Any"occurrence"which takes place after you cease to lease that land or be a tenant in that premises; or (b) Structural alterations, new construction or demolition operations performed by or on behalf of such person or organization. d. Architects, Engineers Or Surveyors (1) Any architect, engineer, or surveyor, but only with respect to liability for"bodily injury", "property damage" or "personal and advertising injury" caused, in whole or in part, by your acts or omissions or the acts or omissions of those acting on your behalf: (a) In connection with your premises; (b) In the performance of your ongoing operations performed by you or on your behalf; or (c) In connection with "your work" and included within the "products-completed operations hazard", but only if: (1) The written contract, written agreement or permit requires you to provide such coverage to such additional insured; and (il) This Coverage Part provides coverage for"bodily injury"or"property damage" included within the "products-completed operations hazard". (2) With respect to the insurance afforded to these additional insureds, the following additional exclusion applies: This insurance does not apply to "bodily injury", "property damage" or "personal and advertising injury"arising out of the rendering of or the failure to render any professional services, including: (1) The preparing, approving, or failure to prepare or approve, maps, shop drawings, opinions, reports,surveys,field orders, change orders, designs or drawings and specifications; or (ii) Supervisory, surveying, inspection, architectural or engineering activities. This exclusion applies even if the claims allege negligence or other wrongdoing in the supervision, hiring, employment, training or monitoring of others by an insured, if the "bodily injury", "property Form SL 30 32 06 21 Page 2 of 3 ©2021, The Hartford (May include copyrighted material of Insurance Services Office, Inc., with its permission) THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. THE HARTFORD damage", or"personal and advertising injury"arises out of the rendering of or the failure to render any professional service. e. State Or Governmental Agency Or Subdivision Or Political Subdivision Issuing Permit (1) Any state or governmental agency or subdivision or political subdivision, but only with respect to operations performed by you or on your behalf for which the state or governmental agency or subdivision or political subdivision has issued a permit. (2) With respect to the insurance afforded to these additional insureds, this insurance does not apply to: (a) "Bodily injury", "property damage" or "personal and advertising injury" arising out of operations performed for the federal government, state or municipality; or (b) "Bodily injury"or"property damage" included within the"products-completed operations hazard". f. Any Other Party (1) Any other person or organization who is not in one of the categories or classes listed above in Paragraphs a. through e. above, but only with respect to liability for "bodily injury", "property damage" or "personal and advertising injury" caused, in whole or in part, by your acts or omissions or the acts or omissions of those acting on your behalf: (a) In the performance of your ongoing operations performed by you or on your behalf; (b) In connection with your premises owned by or rented to you; or (c) In connection with "your work" and included within the "products-completed operations hazard", but only if. (1) The written contract, written agreement or permit requires you to provide such coverage to such additional insured; and (ii) This Coverage Part provides coverage for "bodily injury" or "property damage" included within the "products-completed operations hazard". (2) With respect to the insurance afforded to these additional insureds, the following additional exclusion applies: This insurance does not apply to "bodily injury", "property damage" or "personal and advertising injury" arising out of the rendering of, or the failure to render, any professional architectural, engineering or surveying services, including: (a) The preparing, approving, or failure to prepare or approve, maps, shop drawings, opinions, reports, surveys,field orders, change orders, designs or drawings and specifications; or (b) Supervisory, surveying, inspection, architectural or engineering activities. This exclusion applies even if the claims allege negligence or other wrongdoing in the supervision, hiring, employment, training or monitoring of others by an insured, if the "bodily injury", "property damage", or "personal and advertising injury" arises out of the rendering of or the failure to render any professional service described in Paragraphs f.(2)(a)or f.(2)(b)above. Form SL 30 32 06 21 Page 3 of 3 O 2021, The Hartford (May include copyrighted material of Insurance Services Office, Inc., with its permission) THE HARTFORD (2) Premises Rented To You That is fire, lightning or explosion insurance for premises rented to you or temporarily occupied by you with permission of the owner; (3) Tenant Liability That is insurance purchased by you to cover your liability as a tenant for"property damage" to premises rented to you or temporarily occupied by you with permission of the owner; (4) Aircraft,Auto Or Watercraft If the loss arises out of the maintenance or use of aircraft, "autos"or watercraft to the extent not subject to Exclusion g. of Section B. Exclusions. (5) Property Damage To Borrowed Equipment Or Use Of Elevators If the loss arises out of"property damage"to borrowed equipment or the use of elevators to the extent not subject to Exclusion k.of Section B. Exclusions. (6) When You Are Added As An Additional Insured To Other Insurance That is other insurance available to you covering liability for damages arising out of the premises or operations, or products and completed operations, for which you have been added as an additional insured by that insurance; or (7) When You Add Others As An Additional Insured To This Insurance That is other insurance available to an additional insured. However, the following provisions apply to other insurance available to any person or organization who is an additional insured under this Coverage Part: (a) Primary Insurance When Required By Contract This insurance is primary if you have agreed in a written contract, written agreement or permit that this insurance be primary. If other insurance is also primary, we will share with all that other insurance by the method described in c. below. (b) Primary And Non-Contributory To Other Insurance When Required By Contract If you have agreed in a written contract,written agreement or permit that this insurance is primary and non-contributory with the additional insured's own insurance, this insurance is primary and we will not seek contribution from that other insurance. Paragraphs(a) and(b) do not apply to other insurance to which the additional insured has been added as an additional insured. When this insurance is excess, we will have no duty under this Coverage Part to defend the insured against any"suit" if any other insurer has a duty to defend the insured against that "suit". If no other insurer defends, we will undertake to do so, but we will be entitled to the insured's rights against all those other insurers. When this insurance is excess over other insurance, we will pay only our share of the amount of the loss, if any,that exceeds the sum of: (1) The total amount that all such other insurance would pay for the loss in the absence of this insurance; and (2) The total of all deductible and self-insured amounts under all that other insurance. We will share the remaining loss, if any, with any other insurance that is not described in this Excess Insurance provision and was not bought specifically to apply in excess of the Limits of Insurance shown in the Declarations of this Coverage Part. c. Method Of Sharing If all the other insurance permits contribution by equal shares, we will follow this method also. Under this approach, each insurer contributes equal amounts until it has paid its applicable limit of insurance or none of the loss remains, whichever comes first. Form SL 00 00 10 18 Page 17 of 22 ©2018, The Hartford (May include copyrighted material of Insurance Services Office, Inc., with its permission) THE , HARTPORD If any of the other insurance does not permit contribution by equal shares, we will contribute by limits. Under this method, each insurer's share Is based on the ratio of its applicable limit of insurance to the total applicable limits of insurance of all insurers. 7. Transfer Of Rights Of Recovery Against Others To Us a. Transfer Of Rights Of Recovery If the insured has rights to recover all or part of any payment, including Supplementary Payments, we have made under this Coverage Part, those rights are transferred to us. The insured must do nothing after loss to impair them. At our request, the insured will bring "suit" or transfer those rights to us and help us enforce them. This condition does not apply to Medical Expenses Coverage. b. Waiver Of Rights Of Recovery(Waiver Of Subrogation) If the insured has waived any rights of recovery against any person or organization for all or part of any payment, including Supplementary Payments, we have made under this Coverage Part, we also waive that right, provided the insured waived their rights of recovery against such person or organization in a contract, agreement or permit that was executed prior to the injury or damage. F. LIABILITY AND MEDICAL EXPENSES DEFINITIONS 1. "Advertisement" means a notice that is broadcast or published to the general public or specific market segments about your goods, products or services for the purpose of attracting customers or supporters. For the purpose of this definition: a. Notices that are published include material placed on the Internet or on similar electronic means of communication; and b. Regarding web sites, only that part of a web site that is about your goods, products or services for the purpose of attracting customers or supporters is considered an advertisement. 2. "Advertising idea"means any idea for an "advertisement". 3. "Asbestos hazard" means an exposure or threat of exposure to the actual or alleged properties of asbestos and includes the mere presence of asbestos in any form. 4. "Auto" means: a. A land motor vehicle, trailer or semi-trailer designed for travel on public roads, including any attached machinery or equipment;or b. Any other land vehicle that is subject to a compulsory or financial responsibility law or other motor vehicle insurance or motor vehicle registration law where it is licensed or principally garaged. However, "auto"does not include "mobile equipment". 5. `Bodily injury"means physical: a. Injury; b. Sickness; or c. disease sustained by a person and, if arising out of the above, mental anguish or death at any time. 6. "Coverage territory" means: a. The United States of America (including its territories and possessions), Puerto Rico and Canada; b. International waters or airspace, but only if the Injury or damage occurs in the course of travel or transportation between any places included in a.above; c. All other parts of the world If the injury or damage arises out of: (1) Goods or products made or sold by you in the territory described in a. above; (2) The activities of a person whose home is in the territory described in a.above, but is away for a short time on your business; or Form SL 00 00 10 18 Page 18 of 22 ©2018,The Hartford (May include copyrighted material of Insurance Services Office, Inc., with its permission) Sfa#eFarw State Farm Mutual Automobile Insurance Company State Farm Insurance PO Box 2368 Bloomington, IL 61702-2368 Declarations Policy number: 1533074-SFP-13 Named insureds:TODAY'S BUSINESS SOLUTIONS INC Policy period: July 14, 2025 to January 1,2026 The policy period begins and ends at 12:01 am standard time. Personal Car Policy Policy address: 7820 S QUINCY ST WILLOWBROOK, IL 60527-5534 Use of the vehicle(s): Business Automatic Renewal This policy will be renewed automatically subject to the rates in effect, the coverages carried, the applicable limits, deductibles, and other elements that affect the premium that apply at the time of renewal. POLICY PREMIUM This is not a bill. The policy premium is being applied to your billing account. if you'd like to pay now, before your bill is ready, you can pay online, by contacting your agent, or with a remittance slip, if enclosed. The premium(s) shown in the table(s) below are for the policy period and policy characteristics described in this Declarations. Vehicle(s)covered Vehicle Identification Number(VIN) Premium Vehicle 001-2013 TOYOTA SIENNA 5TDYK3DC6DS388809 $702.17 Vehicle 002-2017 VOLKSWAGEN JETTA 3VWDB7AJ7HM354177 $841.50 Vehicle 003-2024 TOYOTA GRAND HIGH STDAAAB55RS013997 $1,027.12 Total premium. $2,570.79 Coverage Symbols Liability Medical Uninsured BI Underinsured Death/Dismem. Vehicle A C U W s 001 Premium $385.12 $6.12 $21.24 $80.83 $2.25 002 Premium $470.93 $6.55 $21.25 $80.84 $2.26 003 Premium $422.02 $8.25 $21.25 $80.83 $2.26 Policy number 1533074SFP-13 Page 1 of 6 P10100234L.1 1010023 2004 154649 204 03-31 2024 Coverage Symbols E Vehicle Comprehensive Collision Road Service Rental C G ii R1 € 001 Premium $46.83 $143.33 VA5 $8.80 Deductible $500 $500 f 002 Premium $50,58 $192;48 $5.66 $10.96 Deductible $500 $600 _ 003 Premium $147.22 $310,18 $1.23 Deductible $600 $600 i COVERAGE AND LIMITS �� This policy provides the following Coverages to the vehicles for which the appropriate"Coverage Symbol"aid a corresponding premium are shown in.the"POLICY PREMIUM"schedules above. Coverage Symbol Coverage Limit A Liability Coverage Bodily Injury Limit Each Person, Each Accident $1;0001000.00 1 $1,00000,00 Property Damage Lima Each Accident $1,000,000.00 i C Medical payments Coverage Each Person � $5,000.00 U Uninsured Motor Vehicle Coverage-Bodily injury Bodily Injury limit Each Person, Each Accident $1,000,000.00 i $1,000,000.00 W Undennsured Motor Vehicle Covorage Bodily Injury Limit Each Person, Each Accident $1,000,000.00 $11000,000.00 S heath,Dismemberment and Loss of Sight Coverage $5,000.00 —� Person(s)Insured,DAWN FARRELL,KELLY A FARRELL,JIM FARRELL, K5RRY.MGNAMARA,LUIC.I FLAVIO,IINA FLAVIO,LISA.FLAVIO D Comprehensive Coverage G. Collision Coverage H Emergency Road Service Coverage i R9 Car Rental and Travel Expenses Coverage Each Day Each Lass VEHICLE(S)001,002,003 $25.00 $600.00 VEHICLE SCHEDULE Vehicle 001 Vehicle year:2013 Garaged address, iUlal(e:7dY(7TR 7820 G 4WINCY ST Model:SIENNA WILL(3WE3ROOK,IL 605275534 VIN:5TDYK3DC60S388809 Antl»theft device:Yes i Policy number:1533074�SPP-13 Page 2 or S P1U1ee23 I1.1 iQ10023 2004 164649 204 D3.31-2024 Vehicle 002 Vehicle year:2017 Garaged address: Creditors: Make:VOLKSWAGEN 7820 S QUINCY ST CITRUS CQUN FLORIDA Model:JETTA WILLOWBROOK,IL 60527-6534 38, W SOVE !EON PATH STE 260 VIN:3VWDB7AJ7HM354177 LE:CANTO, FL 34481-7676 Anti-theft device:Yes t Vehicle 003 Vehicle year:2024 Garaged address: Matte:TOYOTA 7820 8 QUINCYST Model,.GRAND HIGH WILLOWBROOK,IL 60627-5534 VIN:5TDAAABSSRSO13997 Anti-theft device:Yes Forms and Endorsements This policy consists of this Declarations, the policy booklet-Form 9813C,and any endorsements that apply including those listed below as well as those issued subsequent to the Issuance of this policy. Endorsement(s)that apply to the Policy as a whole Endorsement E number Endorsement description { 2030C ENTITY NAMED INSURED Endorsement(s)that apply only to Vehicle(s)listed Endorsement number Endorsement description Vehicle number 2028D ADDITIONAL INSURED(Prior Notice of Termination) BOARD OF pIRECTORS OF THE JOHNSON COUNTY LIBRARY 002�� 2028D ADDITIONAL INSURED(radar Notice of Termination)-CITY OF OLATHE 002 2028D ADDITIONAL INSURED(Prior Notice of Termination) CITY OF SANTA ANA ATTENTION:LIBRARY SERVICES,DYLAN 002 DARIO _ 2028D ADDITIONAL INSURED(Prior Notice ofTerminatian)-.CITY OF SUNNYVALE 002 2028D ADDITIONAL,INSURED(Prior Notice of Termination)-DAKOTA COUNTY LIBRARY 002 2028D ADDITIONAL INSURED(Prior Notice of Termination)-CITY OF MONTEREY 002 2028D ADDITIONAL INSURED(Prior Notice of Termination)-.ROSeLLP-PUBLIC LIBRARY 0(}2 2028D ADDITIONAL INSURED.(Prior Notice of Termination)-CITY AND COUNTY OF BROOMFIELD _ 002 _ 2028D ADDITIONAL INSURED(Prior Notice of Termination)-THE CITY OF STOCKTON 062 2028D ADDITIONAL INSURED(Prior Notice of Termination)-JEFFERSON COUNTY,COLORADO 002 2026D ADDITIONAL INSURED(Prior Notice.of Termination)-THE STATE UNIVERSITY OF NEW YORKAT BUFFALO 002 2028D ADDITIONAL INSURED(Prior Notice of Termination)-LAKE COUNTY A POLITICAL SUBDIVISION OF THE STATE OF 002 FLORIDA 202811 ADDITIONAL INSURED(Prior Notice of Termination)-LAKE COUNTY,APOLITICAL SUBDIVISION OF THE STATE OF 002 FLORIDA&BOARD OF COUNTY COMM 20280 ADDITIONAL INSURED(Prior Notico of Termination)-THE TOWN OF WEYMOUTH 002 2020D ADDITIONAL INSURED(Prior Notion of Termination K STATE i}02 20280 ADDITIONAL INSURED(Prior Notice of Tormination)-CITY OF LIVERMORE 002 2028D ADDITIONAL INSURED(Prior Notice of Termination)-TOLEDO LUCAS COUNTY PUBLIC LIBRARY 002 2028D ADDITIONAL INSURED(I'dor Nottce of Termination)-ELGIN COMMUNITY COLLEGE 002 2028D ADDITIONAL.INSURED(Prior Notice of Termination)-SAN FRANCISCO PUBLIC LIBRARY 002 2028D ADDITIONAL INSURED(Prior Noliceof Termination)-CHICAGO PUBLIC LIBRARY;CBRB;CITY OF CRkk 002 2026p ADDITIONAL INWRED(Prior Notice of Termination)-THE CITY OF ALAMEDA 002 20280 � ADDITIONAL INSURED(Prior Notice of Termination)-POPLAR CREEK PUBLIC LIBRARY DISTRICT T �002 PoBcy number 1633074-SFP 13 Page 3.0 6 P1010023ILA 1010023 2004 164649 204 03ai-2024 Endorsements)that apply only to Vehicle(s) listed Endorsement I number Endorsement description Vehicle number 2028D ADDITIONAL INSURED(Prior Notice of Termination),CITY AND COUNTY OF SAN FRANCISCO ISAOA i 002 2028D ADDITIONAL INSURED(prior Notice of Termination)-ROSELLE PUBLIC LIBRARY DISTRICT 002 2028D ADDITIONAL INSURED(Prior Notice of Termination)-NASSAU COUNTY BOARD.OF COUNTY COMMISSIONERS 002 2028D ADDITIONAL INSURED(Prior Notice of Terminatlon)-THE CITY OF OLATHE f 003 2028D ADDITIONAL INSURED(Prior Notice of Termination)-CITY OF SANTA ANA ATTENTION; LIBRARY SERVI'FES,DYLAN 003 DARIO 20280 ADDITIONAL INSURED(Prior Notice of Termination)-CITY OF SUNNYVALE ; 003 20280 ADDITIONAL INSURED(Prior Notice of Termination)-DAKOTA COUNTY LIBRARY 003 2028D ADDITIONAL INSURED(Prior Notice of Termination) JEFFERSON COUNTY GOLORADO 003 2028D ADDITIONAL INSURED(Prior Notice of Termination)-THE CITY OF STOCKTON 003 _ 2028D ADDITIONAL INSURED(Prior Notice ofTerminatioin)-ROSELLE PUBLIC,LIBRARY DIST 003 2028D ADDITIONAL INSURED(Prior Notice of Termination)-CITY AND COUNTY OF BROOMFIELD 003 2028D ADDITIONAL INSURED(Prior Noticg of Termination)-THE TOWN OF WEYMOUTH 003 2028D ADDITIONAL INSURED(Prior Notice of Terminotion)-THE STATE UNIVERSITY OF NEW YORK AT BUFF LO 003 2028D ADDITIONAL INSURED(Pdor Notice of Termination)-STATE UNIVERSITY OF NEW YOfiK AND NEW YORK STATE 003 2028D ADDITIONAL INSURED(Prior Notice of Termination)-CITY OF LIVERMORE 003 2028D ADDITIONAL INSURED(Prior Notice of Termination)-ELGIN COMMUNITY COLLEGE 003 2028D ADDITIONAL INSURED(Prior Notice of Termination)-LAKE COUNTY A POLITICAL SUB OF THE STATE 6F FL ISAOA 003 2028D ADDITIONAL INSURED(Prior Notice of Terminatlon)-TOLEDO LUCAS CNTY PUB LIBRARY i 003 � 20280 ADDITIONAL INSURED(Prior Notice of Termination)-COLLIER COUNTY BOARD OF COUNTY COMMISSIONERS 003 2028.0 ADDITIONAL INSURED(Prior Notice of Termination)-THE SAN FRANCISCO PUY LIBRARY E 003 20280 :ADDITIONAL INSURED(Prior Notice of Termination)-CBRE INC l 003 2028D ADDITIONAL INSURED(Prior Notice of Termination)-CHICAGO PUBLIC(.IBRARY CETY OF CHICACO. 003 2028D ADDITIONAL INSURED(Friar Notice aiTerminatlon)-THE CITY OF ALAMEDA E 003 2028D ADDITIONAL INSURED(Prior Notice of Termination)-CITRUS COUNTY FL ' 003 2028D - ADDITIONAL INSURED(Prior Notice ofTermination)-CITY&COUNTY Or SAN FRANSISCO ISAOA ' 003 20280 ADDITIONAL INSURED(Prior Notice of Termination)-BOARD OF DIRECTORS OF THE JOHNSON COU. 7Y LIBRARY 003. 2028D ADDITIONAL INSURED(Prior Notice of Tamrination)-DEPAUL UNIVERSITY I 003 20280 ADDITIONAL INSURED(Prior Notice of Termination)-NASSAU COUNTY BOARD OF COUNTY COMISMONERS 003. 2028D ADDITIONAL INSURED(Prior Notice of Termination)-POPLAR CREEK PUBLIC LIBRARY DISTRICT 003 2028D ADDITIONAL INSURED(Prior Notice of Termination)-THE.CITY OF STOCKTON. 001 2028D ADDITIONAL INSURED(Prior Notice of Termination)-ROSELLE PUBLIC LIBRARY 00.1 2028D ADDITIONAL INSURED(Prior Notice of Termination)-CITY AND COUNTY OF BROOMFIELp 001 ....... 2028D ADDITIONAL INSURER(Prior Notice of Termination)-JEFFERSON COUNTY,COLORADO 001 20280 ADDITIONAL INSURED(Prior Nolfce of Terminatlon)-THE STATE UNIVERSITY OF NEW YORK AT BUFFALO 001. � 2028D ADDITIONAL INSURED(Prior Notice of Termination)-ELGIN COMMUNITY COLLEGE 001 2028D ADDITIONAL INSURED(Prior Notice of Termination)-STATE UNIVERSITY OF NEW YORK AND NEW YORK STATE 001 TO OD µ ADDITIONAL INSURW(Prior Notice or Termination)-LAKF COVNTY,A POLITICAL$UBDIVISION OF TfjE STATE OF 001 FLORID 2028D ADDITIONAL:INSURED(Prior Notice of Termination)-COUNTY OF SUSSEX 001 2628D ADDITIONAL INSURED(Prior Notice of Termimiion)-CITY OF OLATHE 001 2028D ADDITIONAL INSURED(Prior Notice of Termination)-TOLEDO LUCAS COUNTY PUBLIC LIBRARY 001 2028D ADDITIONAL INSURED(Prior Notice of Termination)-SAN FRANCISCO PUBLIC LIBRARY 001 20280 ADDITIONAL INSURED(Prior Notice of Termination)-THE CITY OF ALAMEDA 001 2028D ADDITIONAL INSURED(Prior Notice of Termination)-NASSAU COUNTY BOARD OF COUNTY COMMISSIONERS 001 Poliny number:1S33074-SPP-13 Pag2$of 6 N010023ILA 1010023 2004 164k48 204 03-31-2024 DATE(MM/DD/YYYY) CERTIFICATE OF LIABILITY INSURANCE .' 4/29/2026 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT NAME: The Horton Group PHONE FAX 10320 Orland Parkway A/C No Ext: 708-845-3000 A/C,No): E-MOrland Park IL 60467 ADDRESS: mwhg.certificates@marshmma.com INSURER(S)AFFORDING COVERAGE NAIC# INSURERA: Hartford Underwriters Insurance Company 30104 INSURED TODABUS-01 INSURERB: Rated by Multiple Companies 914 Today's Business Solutions, Inc INSURERC:Tokio Marine America Insurance Company 10945 7820 S. Quincy Street Willowbrook IL 60527 INSURERD: INSURER E: INSURER F: COVERAGES CERTIFICATE NUMBER:1605283573 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE ADDL SUBR POLICY EFF POLICY EXP LIMITS LTR INSD WVD POLICYNUMBER MM/DD MM/DD A X COMMERCIAL GENERAL LIABILITY Y Y 83SBAAH5U23 11/1/2025 11/1/2026 EACH OCCURRENCE $1,000,000 CLAIMS-MADE � OCCUR DAMAGE TO RENTED PREMISES Ea occurrence $1,000,000 MED EXP(Any one person) $10,000 PERSONAL&ADV INJURY $1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $2,000,000 POLICY❑ PRO ❑ JECT LOC PRODUCTS-COMP/OP AGG $2,000,000 X OTHER: $ AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT $ Ea accident ANY AUTO BODILY INJURY(Per person) $ OWNED SCHEDULED BODILY INJURY(Per accident) $ AUTOS ONLY AUTOS HIRED NON-OWNED PROPERTY DAMAGE $ AUTOS ONLY AUTOS ONLY Per accident A X UMBRELLALIAB OCCUR 83SBAAH5U23 11/1/2025 11/1/2026 EACH OCCURRENCE $4,000,000 EXCESS LAB CLAIMS-MADE AGGREGATE $ DED X RETENTION$1 n nnn $ g WORKERS COMPENSATION Y 83WECAH5U65 11/1/2025 11/1/2026 X PER OTH- AND EMPLOYERS'LIABILITY Y/N STATUTE ER ANYPROPRIETOR/PARTNER/EXECUTIVE E.L.EACH ACCIDENT $1,000,000 OFFICER/MEMBER EXCLUDED? FY] N/A (Mandatory in NH) E.L.DISEASE-EA EMPLOYEE $1,000,000 If yes,describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $1,000,000 C Cyber/Professoinal Liability H24TG31588-03 11/1/2025 11/1/2026 Limits 1000000/1,000,000 A Employment Practices Liability 83SBAAH5U23 11/1/2025 11/1/2026 Limit 1,000,000 DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES (ACORD 101,Additional Remarks Schedule,may be attached if more space is required) Excluded Officers:James Farrell, Lou Flavio, Dawn Flavio. Additional insured on a primary and non-contributory basis with respect to the general liability coverage only when required by written contract.Waivers of subrogation apply to the general liability and workers compensation in favor of the stated additional insureds only when required by written contract. Additional Insured:City of Santa Ana,its City Council,its officers,officials,employees,agents,and volunteers APPROVED CERTIFICATE HOLDER CANCELLATION By Tar'f"ralx Nguyen at 3:1 9pay Ma y p7,2p26x SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE City of Santa Ana THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN Attention: Library Services, Dylan Dario ACCORDANCE WITH THE POLICY PROVISIONS. 20 Civic Center Plaza, M-42 Santa Ana, CA 92701 AUTHORIZED REPRESENTATIVE @ 1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25(2016103) The ACORD name and logo are registered marks of ACORD THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. '�l POLICY NUMBER: 83SBAAH5U23 THE HART FORD BLANKET ADDITIONAL INSURED BY CONTRACT This endorsement modifies insurance provided under the following: BUSINESS LIABILITY COVERAGE FORM Except as otherwise stated in this endorsement, the terms and conditions of the Policy apply. A. The following is added to Section C.WHO IS AN INSURED: Additional Insureds When Required By Written Contract,Written Agreement Or Permit The person(s) or organization(s) identified in Paragraphs a. through f. below are additional insureds when you have agreed, in a written contract or written agreement, or when required by a written permit issued by a state or governmental agency or subdivision or political subdivision that such person or organization be added as an additional insured on your Coverage Part, provided the injury or damage occurs subsequent to the execution of the contract or agreement, or the issuance of the permit. A person or organization is an additional insured under this provision only for that period of time required by the contract, agreement or permit. However, no such person or organization is an additional insured under this provision if such person or organization is included as an additional insured by any other endorsement issued by us and made a part of this Coverage Part. The insurance afforded to such additional insured will not be broader than that which you are required by the contract, agreement, or permit to provide for such additional insured. The insurance afforded to such additional insured only applies to the extent permitted by law. The limits of insurance that apply to additional insureds are described in Section D. LIABILITY AND MEDICAL EXPENSES LIMITS OF INSURANCE. How this insurance applies when other insurance is available to an additional insured is described in the Other Insurance Condition in Section E. LIABILITY AND MEDICAL EXPENSES GENERAL CONDITIONS. a. Vendors Any person(s) or organization(s) (referred to below as vendor), but only with respect to "bodily injury" or "property damage" arising out of "your products" which are distributed or sold in the regular course of the vendor's business and only if this Coverage Part provides coverage for "bodily injury" or "property damage" included within the "products-completed operations hazard". (1) The insurance afforded to the vendor is subject to the following additional exclusions: This insurance does not apply to: (a) "Bodily injury" or "property damage" for which the vendor is obligated to pay damages by reason of the assumption of liability in a contract or agreement. This exclusion does not apply to liability for damages that the vendor would have in the absence of the contract or agreement; (b) Any express warranty unauthorized by you; (c) Any physical or chemical change in the product made intentionally by the vendor; (d) Repackaging, except when unpacked solely for the purpose of inspection, demonstration, testing, or the substitution of parts under instructions from the manufacturer, and then repackaged in the original container; (e) Any failure to make such inspections, adjustments, tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business, in connection with the distribution or sale of the products; (f) Demonstration, installation, servicing or repair operations, except such operations performed at the vendor's premises in connection with the sale of the product; Form SL 30 32 06 21 Page 1 of 3 ©2021, The Hartford (May include copyrighted material of Insurance Services Office, Inc., with its permission) THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. '�l TH HART FORD (g) Products which, after distribution or sale by you, have been labeled or relabeled or used as a container, part or ingredient of any other thing or substance by or for the vendor; or (h) "Bodily injury"or"property damage" arising out of the sole negligence of the vendor for its own acts or omissions or those of its employees or anyone else acting on its behalf. However, this exclusion does not apply to: (i) The exceptions contained in Paragraphs (d) or(f); or (ii) Such inspections, adjustments, tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business, in connection with the distribution or sale of the products. (2) This insurance does not apply to any insured person or organization from whom you have acquired such products, or any ingredient, part or container, entering into, accompanying or containing such products. b. Lessors Of Equipment (1) Any person or organization from whom you lease equipment; but only with respect to their liability for "bodily injury", "property damage" or "personal and advertising injury" caused, in whole or in part, by your maintenance, operation or use of equipment leased to you by such person or organization. (2) With respect to the insurance afforded to these additional insureds, this insurance does not apply to any "occurrence"which takes place after you cease to lease that equipment. c. Lessors Of Land Or Premises (1) Any person or organization from whom you lease land or premises, but only with respect to liability arising out of the ownership, maintenance or use of that part of the land or premises leased to you. (2) With respect to the insurance afforded to these additional insureds, this insurance does not apply to: (a) Any 'occurrence"which takes place after you cease to lease that land or be a tenant in that premises; or (b) Structural alterations, new construction or demolition operations performed by or on behalf of such person or organization. d. Architects, Engineers Or Surveyors (1) Any architect, engineer, or surveyor, but only with respect to liability for"bodily injury", "property damage" or "personal and advertising injury" caused, in whole or in part, by your acts or omissions or the acts or omissions of those acting on your behalf: (a) In connection with your premises; (b) In the performance of your ongoing operations performed by you or on your behalf; or (c) In connection with "your work" and included within the "products-completed operations hazard", but only if: (i) The written contract, written agreement or permit requires you to provide such coverage to such additional insured; and (ii) This Coverage Part provides coverage for"bodily injury" or"property damage" included within the "products-completed operations hazard". (2) With respect to the insurance afforded to these additional insureds, the following additional exclusion applies: This insurance does not apply to "bodily injury", "property damage" or "personal and advertising injury" arising out of the rendering of or the failure to render any professional services, including: (i) The preparing, approving, or failure to prepare or approve, maps, shop drawings, opinions, reports, surveys, field orders, change orders, designs or drawings and specifications; or (ii) Supervisory, surveying, inspection, architectural or engineering activities. This exclusion applies even if the claims allege negligence or other wrongdoing in the supervision, hiring, employment, training or monitoring of others by an insured, if the "bodily injury", "property Form SL 30 32 06 21 Page 2 of 3 ©2021, The Hartford (May include copyrighted material of Insurance Services Office, Inc., with its permission) THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. '�l TH HART FORD damage", or"personal and advertising injury" arises out of the rendering of or the failure to render any professional service. e. State Or Governmental Agency Or Subdivision Or Political Subdivision Issuing Permit (1) Any state or governmental agency or subdivision or political subdivision, but only with respect to operations performed by you or on your behalf for which the state or governmental agency or subdivision or political subdivision has issued a permit. (2) With respect to the insurance afforded to these additional insureds, this insurance does not apply to: (a) "Bodily injury", "property damage" or "personal and advertising injury" arising out of operations performed for the federal government, state or municipality; or (b) "Bodily injury" or"property damage" included within the "products-completed operations hazard". f. Any Other Party (1) Any other person or organization who is not in one of the categories or classes listed above in Paragraphs a. through e. above, but only with respect to liability for "bodily injury", "property damage" or "personal and advertising injury" caused, in whole or in part, by your acts or omissions or the acts or omissions of those acting on your behalf: (a) In the performance of your ongoing operations performed by you or on your behalf; (b) In connection with your premises owned by or rented to you; or (c) In connection with "your work" and included within the "products-completed operations hazard", but only if: (i) The written contract, written agreement or permit requires you to provide such coverage to such additional insured; and (ii) This Coverage Part provides coverage for "bodily injury" or "property damage" included within the "products-completed operations hazard". (2) With respect to the insurance afforded to these additional insureds, the following additional exclusion applies: This insurance does not apply to "bodily injury", "property damage" or "personal and advertising injury" arising out of the rendering of, or the failure to render, any professional architectural, engineering or surveying services, including: (a) The preparing, approving, or failure to prepare or approve, maps, shop drawings, opinions, reports, surveys, field orders, change orders, designs or drawings and specifications; or (b) Supervisory, surveying, inspection, architectural or engineering activities. This exclusion applies even if the claims allege negligence or other wrongdoing in the supervision, hiring, employment, training or monitoring of others by an insured, if the "bodily injury", "property damage", or "personal and advertising injury" arises out of the rendering of or the failure to render any professional service described in Paragraphs f.(2)(a) or f.(2)(b) above. Form SL 30 32 06 21 Page 3 of 3 ©2021, The Hartford (May include copyrighted material of Insurance Services Office, Inc., with its permission) (MMrDp .. CERTIFICATE OF LIABILITY INSURANCE DATE CE o4(MMIDIIYYYv1 126 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER, THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the policy(ias) must have ADDITIONAL,INSURED provisions or be endorsed. If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy, certain policies may require an,endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT Irvin P Collins NAME: Kevin P Collins Insurance Agency Inc AfcoNN Est: T�$-7� `i337' A Not; tt�.. 6743 West Pershing Rd. -MIe Stickney,IL.60402 INSURER(S)AFFORDING COVERAGE NAIC# INSURER A:: State Farm Mutual Automobile Insurance Company 25178 INSURED INSURER a: Today's Business Solutions Inc INSURER C; 7820 S Quincy St INSURER D: Willowbrook, IL 60527 INSURER E INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER,.: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. ILTR TYPE OF INSURANCE, NSD > POLICY NUMBER MMtDDIYYYY rANIdDDV'fYYY LIMITS. COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE j CLAIMS-MADE OGGUR DAMAGE TO EN PREMISES EaR cccunTEDence $ MED EXP(,Any one persona $ PERSONAL 8 ADV INJURY S GENT AGGREGATE LIMIT APPLIES PER.: GENERAL AGGREGATE PR POLICY[::]JE O �,LOG PRODUCTS-COM'PIOP AGG. I.S OTHER. S AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT 1533074-SF'P-13 01/01/2026 C 07/01f2026 iF...i'i M s ANY AUTO BODILY INJURY(Per person) $ 1,000,000 A �,,o OWNED SCHEDULE[? *^� AUTOS ONLY AUTOS Y Y BODILY INJURY(Per accldenl),g 1,000,000 TO RED S o LDY PROPERTY DAMAGE AUTOS ONLY AUTOSPer accident s 1,000,000 A UMBRELLA LIAB OCCUR EACH OCCURRENCE g EXCESS LIAB CLAIMS-MADE AGGREGATE Di=n RETENTION $ S WORKERS COMPENSATION PER OTH- AND EMPLOYERS'LIABILITY � ANY PROPRIET3RIPAR7NERIEXECU7IVE YIN E.L.EACH ACCIDENT $. OFFICERIMEMBER EXCLUDED? ❑ N l A (Mandatory in NH) F.L.DISEASE-EA EMPLOYEE S If yes,describe under DESCRIPTION OF OPERATIONS below E.L DISEASE-POLICY LIMIT g DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES (ACORD 101,Additional Remarks Schedule,may be attached if more space is regwimd) Additional insured on primary and non-contributory basis with respect to the auto liability coverage only when required by written contract Waivers-of subrogation apply to the auto liability in favor of the stated additional insureds only when required by written contract.Thirty(30)days prior written notice shall be provided to the City for policy cancellation or non-renewal due to non-payment of premium. Additional insured:City of Santa Ana Attention: Library Services,Dylan Dario 20 Civic Center Plaza,M-42,Santa Ana,CA 92701 CERTIFICATE'HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN City of Santa Ana ACCORDANCE WITH THE POLICY PROVISIONS. Attention:Library Services,Dylan Dario AUTHORIZE R RESENTATI'VE 20 Civic Center Plaza,M-42 Santa Ana,CAA 92701 a 1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25(2016103) The ACORD name and logo are registered marks of ACORD 1001486 132849.14 04-13-2022 a Nguyen, Tu Tran From: Chandler, Brandon Sent: Thursday, May 7, 2026 2:52 PM To: RM D Cc: Nguyen,Tu Tran Subject: RE: Request for COI Review Today Business Solution (TBS) This is approved with the COls that they have submitted. Thank you. Brandon Chandler I Risk Manager City of Santa Ana - Human Resources Department 20 Civic Center Plaza Santa Ana, CA 92701 Office: 714-647-5472 Work Mobile: 714-451-6620 Email: bchandler(cDsanta-ana.org I santa-ana.o[gjq n-resources I Linkedln I nstaram City Hall hours are 8 a.m. to 5 p.m. Monday through Thursday, and 8:00 a.m. to 5:00 p.m. every other Friday. Click here for a list of observed holidays and Friday closure dates. The mySantaAna mobile app puts the power of the Santa Ana city government in the palm of your hand! The free app allows residents to quickly and easily report issues to the City, access City services, and find news and events. It is available to download from the Apple App Store and on Goole Play. Click here to report an issue directly from the City website. From: RMD<rmd@santa-ana.org> Sent:Thursday, May 7, 2026 12:03 PM To: Chandler, Brandon <bchandler@santa-ana.org> Subject: FW: Request for COI Review Today Business Solution (TBS) Hi Brandon, Please see Library's request below. The vendor provides print management services. Kind regards, Tu Tran Nguyen I Risk Management Technician City of Santa Ana - Human Resources Department 20 Civic Center Plaza Santa Ana, CA 92701 Office: 714-647-5141 Email: TNuyen20santa-ana.or I santa-ana.org6human-resources I Linkedln I nstaram i City Hall hours are 8 a.m. to 5 p.m. Monday through Thursday, and 8:00 a.m. to 5:00 p.m. every other Friday. Click here for a list of observed holidays and Friday closure dates. The mySantaAna mobile app puts the power of the Santa Ana city government in the palm of your hand! The free app allows residents to quickly and easily report issues to the City, access City services, and find news and events. It is available to download from the Apple App Store and on Goggle play. Click here to report an issue directly from the City website. From: Dario, Dylan <dda iica..�sgim.g..:. i plr > Sent:Wednesday, May 6, 2026 12:06 PM To: RMD<Irlrnn .. sgim.g.::.gim. lr ,> Cc: Nguyen, Lynn <IJNg.u.y 12.��...sg.im.� .:: !2 ... 1r > Subject: Request for COI Review Today Business Solution (TBS) Good afternoon RMD, I hope you all have been well! Regarding the COI, please note the following: 1. Cyber/Professional Liability is listed at$11M. The vendor has indicated that they are not willing to increase this policy due to cost. 2. An additional insured endorsement is provided only for policy#83SBAAH5U23 (CGL, Umbrella, and Cyber/Professional). Can you please confirm whether this COI can be accepted as is? I've had difficulty getting timely responses from this vendor in the past, and I currently have an outstanding invoice that cannot be processed until insurance is approved. Any guidance to help avoid delays would be appreciated. Thank you! Request Type (check only one): 0 Standard COI Review— Risk Management will review and approve insurance documents submitted. This applies to PO, Event, RE Permit, and Agreements. X Renewal COI Review— Risk Management will review and approve renewal insurance documents submitted. This applies to PO, E, Reservations, Permit, and Agreements. Please attach insurance requirements and previously approved COI(s). • Request Insurance Requirements - Risk Management will provide insurance requirements for agreements and RFPs. • Review Agreement/RFP Lancluage - Risk Management will review Insurance, Indemnification/Hold Harmless, Limitation of Liabil of agreements and RFPs. Aii fields required to advance the process—do not delete or modify. City.Contact Department: f Library Services Project Manager Name: f Dylan Dario f Project Manager Email d..d t santa ana orb Contract Details: 2 Business Name: Today Business Solution Agreement Number and Agreement N 202r�� 21 Link: ....................................................... Brief description of services Patron Printing Services Contractor/Insured Contact Contact Name: ( Nathan Handlon Contact Email Address: n,h n,dla,ntt�asi,t.......,....; a,m 630 669 9691 Contact Phone: Insurance Contact (may be found at top right of the ACORD form) Contact Name: N/A Contact Email Address: m.1 h.g.certificates(P-)marshmma.com Contact Phone: 708-845-3000 Dylan Dario Management Aide S nta Ana 1{2u1b..Iiic Il..iil�irair r 1 26 Civic Center Plaza Santa Ana CA 92701 ................................................................................................... 714-647-5118 1 ! .iriicasimg..gim. it ...: img cair lliil...... .!. The mySantaAna mobile app puts the power of the Santa Ana city government in the palm of your hand! The free app alllows residents to quickly and easily report issues to the City, access City services, and find news and events. Download the App: i Cluck here to report an issue directly from the City website. 3