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Home My WebLink AboutGRAVITON CONSULTING SERVICES, INC.INSURANCE ON FILE WORK MAY PROCEED UNgTQIL �IINSSURAA,NCE EXPIR'E3 A-2025-'129 CITY CLERK DATE: AUG i i 1D15 u: it ( 6?) (oz) AGREEMENT WITH GRAVITON CONSULTING SERVICES INC. TO PROVIDE 7at�CCiulla , ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM AND ORACLE SYSTEM INTEGRATION SERVICES THIS AGREEMENT is made and entered into on this 5th day of August, 2025 by and between Graviton Consulting Services, Inc., a Nevada corporation ("Consultant"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California ("City"). RECITALS A. The City issued Request for Proposal ("RFP") No. 23-132, by which it sought consultants to provide Enterprise Resource Planning (ERP) system and Oracle System Integration Services. B. Consultant submitted a responsive proposal that was among those selected by the City. Consultant represents that it is able and willing to provide the services described in the scope of work that was included in RF'P No. 23-132, which is incorporated herein by reference. C. Consultant represents that it is able and willing to provide such services to the City D. In undertaking the performance of this Agreement, Consultant represents that it is knowledgeable in its field and that any services performed by Consultant under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES Consultant shall perform during the term of this Agreement, the tasks and obligations including all Iabor, materials, tools, equipment, and incidental customary work required to fully and adequately complete the services described and set forth in Scope of Services - Exhibit A, attached hereto and incorporated by reference. 2. COMPENSATION a. City agrees to pay, and Consultant agrees to accept as total payment for its services for City, the rates and charges identified in Compensation - Exhibit B. The total amount to be expended during the term of this Agreement shall not exceed $4,798,915.00, which is comprised of the following: (1) a base amount of $4,362,650.00; and (2) a 10% contingency in the amount of $436,265.00 for additional and as -needed services to be exercised at City's sole discretion. City agrees to compensate Consultant for any services provided from August 1, 2025 to the effective date of this Agreement. Page 1 of 10 b. Payment by City shall be made within forty -rive (45) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. City and Consultant agree that all payments due and owing under this Agreement shall be made through Automated Clearing House (ACH) transfers. Consultant agrees to execute the City's standard ACH Vendor Payment Authorization and provide required documentation. Upon verification of the data provided, the City will be authorized to deposit payments directly into Consultant's account(s) with financial institutions. Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals which may reasonably be expected by City. 3. TERM This Agreement shall commence on the date first written above and terminate on June 30, 2028, unless terminated earlier in accordance with Section 15, below. 4. INDEPENDENT CONTRACTOR Consultant shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer -employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Consultant performs the services which are the subject matter of this Agreement; however, the services to be provided by Consultant shall be provided in a manner consistent with all applicable standards and regulations governing such services. Consultant shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. 5. OWNERSHIP OF MATERIALS This Agreement creates a non-exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or caused to be prepared by Consultant under this Agreement ("Documents & Data"). Consultant shall require all subcontractors to agree in writing that City is granted a non-exclusive and perpetual license for any Documents & Data the subcontractor prepares under this Agreement. Consultant represents and warrants that Consultant has the legal right to license any and all Documents & Data. Consultant makes no such representation and warranty in regard to Documents & Data which were provided to Consultant by the City. City shall not be limited in any way in its use of the Documents and Data at any time, provided that any such use not within the purposes intended by this Agreement shall be at City's sole risk, 6. INSURANCE Consultant shall procure and maintain for the duration of the contract insurance against Page 2 of 10 claims for security breaches, system failures, injuries to persons, damages to software, and damages to property (including computer equipment), theft, or other misuse of Customer's data, infringement of intellectual property, invasion of privacy and breach of data, which may arise from or in connection with the performance of the work hereunder by Consultant, its agents, representatives, or employees. MINIMUM SCOPE AND LIMIT OF INSURANCE Coverage shall be at least as broad as: 1. Commercial General Liability (CGL): Insurance Services Office Form CG 00 01 covering CGL on an "occurrence" basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $2,000,000 per occurrence and $4,000,000 general aggregate. 2. Technology Professional Liability Errors and Omissions Insurance (E&O): appropriate to the Consultant's profession and work hereunder, with limits not less than $2,000,000 per occurrence and $2,000,000 aggregate. Coverage shall be sufficiently broad to respond to the duties and obligations as is undertaken by the Consultant in this agreement and shall include, but not be limited to, claims involving business interruption, damage to or destruction of electronic information, and alteration of electronic information. The policy shall provide coverage for Consultant's failure to provide professional services and/or products under this Agreement. The Policy shall include, or be endorsed to include, damage to, alteration of, loss of, or destruction of electronic data and/or information "property" of Customer in the care, custody, or control of Consultant. 3. Automobile Liability (AL): Insurance Services Office Form CA 00 01 covering code 1 (any auto, with limits no less than $1,000,000 combined single limits. 4. Workers' Compensation (WIC): as required by the State of California, with statutory limits, and Employer's Liability insurance with limits of no less than. $1,000,000 per accident, policy, employee, for bodily injury or disease. If Consultant maintains broader coverage and/or higher limits than the minimums shown above for any line of coverage, Customer requires and shall be entitled to the broader coverage and/or the higher limits maintained by Consultant. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to Customer. Other Insurance Provisions The above required insurance policies are to contain or be endorsed to contain the following provisions: City of Santa Ana, its City Council, its officers, officials, employees, agents, and volunteers are to be covered as additional insureds, under Consultant's CGL and E&O policies, with respect to any liability arising out of work or operations performed by or on behalf of the Consultant including materials, parts, equipment, and personnel furnished in connection with such work or operations. Page 3 of 10 2. Consultant's Insurance companies agree to waive all rights of subrogation against City of Santa Ana, its City Council, its officers, officials, employees, agents, and volunteers for losses paid under the terms of any policy which arise from work performed by Consultant under this Agreement. 3. For any claims related to this contract, Consultant's insurance coverage shall be primary and any insurance maintained by City of Santa Ana, its City Council, its officers, officials, employees, agents, or volunteers shall not contribute with it. 4. A severability of interest provision must apply for all the additional insureds, ensuring that Consultant's insurance shall apply separately to each insured against whom a claim is made or suit is brought, except with respect to the insurer's limits of liability. 5. Insurance policies required herein shall provide that coverage shall not be canceled, suspended, voided, reduced in coverage or in limits, non -renewed by the carrier, or materially changed except after thirty (30) days prior written notice has been given to City. Ten (10) days prior written notice shall be provided to City for policy cancellation or non -renewal due to non- payment of premium. 6. Certificate Holder on each Evidence of Insurance certificate shall be: City of Santa Ana, Attention: Information Technology Department, 20 Civic Center Plaza, M-42, Santa .Ana, CA 92701. The name and location of project must be included in the Description of Operations section of each certificate. Self -Insured Retentions Self -insured retentions must be declared to and approved by Customer, Customer may require Consultant to provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention. Acceptability of Insurers Insurance is to be placed with insurers authorized to conduct business in the state of California with a current A.M. Best rating of no less than A-:VII, unless otherwise acceptable to Customer. Claims Made Policies If any of the required policies provide coverage on a claims -made basis: 1. The retroactive date must be shown and must be before the date of the contract. 2. Insurance must be maintained and evidence of insurance must be provided for at least three (3) years after completion of work. 3. If coverage is canceled or non -renewed, and not replaced with another claims -made policy form with a retroactive date prior to the contract effective date, Consultant must purchase "extended reporting" coverage for a minimum of three (3) years after completion of work. Verification of Coverage Consultant shall furnish Customer with original Certificates of Insurance including all required amendatory endorsements (or copies of the applicable policy language effecting coverage required by this clause). Failure to obtain the required documents prior to the work beginning shall not Page 4 of 10 waive ConsuItant's obligation to provide them. Customer reserves the right to require complete, certified copies of all required insurance policies, including endorsements required by these specifications, at any time. Subcontractors Consultant shall require and verify that all subcontractors maintain insurance meeting all the requirements stated herein. Special Risks or Circumstances Customer reserves the right to modify these requirements, including limits, based on the nature of the risk, prior experience, insurer, coverage, or other special circumstances. Failure to Maintain Insurance Coverage If Consultant, for any reason, fails to maintain insurance coverage, which is required pursuant to this Agreement, for the entire term of this contract, the same shall be deemed a material breach of Agreement. Customer, at its sole option, may terminate this Agreement at any time and obtain damages from Consultant resulting from said breach. 7. INDEMNIFICATION Consultant agrees to defend, and shall indemnify and hold harmless the City, its officers, agents, employees, contractors, special counsel, and representatives from liability: (1) for personal injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the negligent operations of the Consultant, its subcontractors, agents, employees, or other persons acting on its behalf which relates to the services described in section 1 of this Agreement; and (2) from any claim that personal injury, damages, just compensation, restitution, judicial or equitable relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Section or by reason of the terms of, or effects, arising from this Agreement. The Consultant further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to be selected by the City, regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding. Notwithstanding the foregoing, to the extent Consultant's services are subject to Civil Code Section 2782.8, the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise out of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Consultant. 8. INTELLECTUAL PROPERTY INDEMNIFICATION Consultant shall defend and indemnify the City, its officers, agents, representatives, and employees against any and all liability, including costs, for infringement of any United States' letters patent, trademark, or copyright infringement, including costs, contained in the work product Page 5 of 10 or documents provided by Consultant to the City pursuant to this Agreement. 9. RECORDS Consultant shall keep records and invoices in connection with the work to be performed under this Agreement, Consultant shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City for a minimum period of three (3) years, or for any longer period required by law, from the date of final payment to Consultant under this Agreement. All such records and invoices shall be clearly identifiable. Consultant shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Consultant shall allow inspection of all work, data, documents, proceedings, and activities related to this Agreement for a period of three (3) years from the date of final payment to Consultant under this Agreement. 10. CONFIDENTIALITY If Consultant receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Consultant agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information" shall include all nonpublic infonnation. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Consultant disclosed in a publicly available source; (c) is in rightful possession of the Consultant without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Consultant without reference to information disclosed by the City. 11. CONFLICT OF INTEREST CLAUSE a. Consultant covenants that it presently has no interests and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement. b. No immediate family members of either the Mayor, City Council Member, or any appointed City Official, including appointed board and commission members, as defined under the City's Municipal Code, whose position with the City shall award or influence the award of this Agreement, or any competing contract or amendment thereof, shall be employed in any capacity by the Consultant or have any other direct or indirect financial benefit or interest in this Agreement. c. The section also prohibits the awarding of any agreement, contract, grant, or any Page 6of10 amendment to those awards, to any former full-time employee for one-year from date of employee separation except for any CaIPERS retiree as authorized by City Council resolution d. The Consultant must comply with all conflict of interest laws, ordinances, and regulations now in effect or hereafter to be enacted during the term of this Agreement. The Consultant warrants that it is not now aware of any facts which conflict with the prohibitions defined above. If the Consultant hereafter becomes aware of any facts that might reasonably be expected to create a conflict of interest, it must immediately make frill written disclosure of such facts to the City. bull written disclosure must include, but is not limited to, identification of all persons implicated and a complete description of all relevant circumstances. Failure to comply with the provisions of this paragraph will be a material breach of this Agreement. e. Consultant covenants that none of its directors, officers, employees, or agents shall participate in selecting or administrating any subcontract supported (in whole or in part) by City funds stemming from the Agreement where the awarding of the subcontract has any direct or indirect financial benefit or interest to any individual, as defined in subsections (b) and (c) above. 12. NON-DISCRIMINATION Consultant shall not discriminate because of race, color, creed, religion, sex, marital status, sexual orientation, gender identity, gender expression, gender, medical conditions, genetic information, or military and veteran status, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, teaching, training, utilization, promotion, termination or other employment related activities or any services provided under this Agreement. Consultant affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations. 13. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Consultant, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Consultant. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, the terms and conditions hereof, shall not bind or obligate Consultant or the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which is not embodied herein. 14. ASSIGNMENT Inasmuch as this Agreement is intended to secure the specialized services of Consultant, Page 7of10 Consultant may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other Contractors retained by City. 15. TERMINATION This Agreement may be terminated by the City upon thirty (30) days written notice of termination. In such event, Consultant shall be entitled to receive and the City shall pay Consultant compensation for all services performed by Consultant prior to receipt of such notice of termination, subject to the following conditions: a. As a condition of such payment, the Executive Director may require Consultant to deliver to the City all work product(s) completed as of such date, and in such case such work product shall be the property of the City unless prohibited by law, and Consultant consents to the City's use thereof for such purposes as the City deems appropriate. b. Payment need not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement. 16. WAIVER No waiver of breach, failure of any condition, or any right or remedy contained in or granted by the provisions of this Agreement shall be effective unless it is in writing and signed by the party waiving the breach, failure, right or remedy. No waiver of any breach, failure or right, or remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies. 17. JURISDICTION - VENUE This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of,the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. 18. PROFESSIONAL LICENSES Consultant shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other governmental agencies. Consultant shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement. Page 8 of 10 19. NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in persona or mailed by first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in the manner provided in this Section, to the following persons: To City: City Clerk City of Santa Ana 20 Civic Center Plaza (M-30) P.O. Box 1988 Santa Ana, CA 92702-1988 Fax: 714- 647-6956 With courtesy copies to: Chief Technology Innovations Officer, IT Department City of Santa Ana 20 Civic Center Plaza Santa Ana, California 92701 To Consultant: Greg Catanzano Chief Executive Officer Graviton Consulting Services 8801 Folsom Blvd, Suite 120 Sacramento, CA, 95826 A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four (24) hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays shall be excluded. 20. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. Page 9 of 10 b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement. IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. ATTEST: APPROVED AS TO FORM SONIA R. CARVALHO City Attorney By onathan T. Martinez Assistant City Attorney CTTV OF SANTA ANA uity manager RECONIENDED FOR APPROVAL 41nrmafi�oin l ology Innovations Officer Technology Department GRAVITON CONSULTING SERVICES, INC. z - Gre atan o Chief Executive Officer Graviton Consulting Services, Inc. Page 10 of 10 EXHIBIT A SCOPE OF SERVICES ANTA Ls ANA 1869 Exhibit A Scope of Work Oracle Cloud Implementation For City of Santa Ana, CA GRAVITON CONSULTING SERVICES Exhibit A Scope of Work —Graviton Consultant Agreement Document Control Date 05/05/2025 Author Greg Catanzano Version 0.1 Comments Initial Draft 05/14/2025 Greg Catanzano 0.2 Updates to Graviton Staffing Plan 05/22/2025 Greg Catanzano 0.3 Incorporation of City Feedback 06/03/2025 Greg Catanzano 0.4 Accounting for Changes to Teller Schedule 06/08/2025 Greg Catanzano 0.5 Removing Teller References From SOW 06/09/2025 Greg Catanzano 1.0 Final Version 6/9/2025 Jack Ciulla 1.1 Added Contingency Amount 2 RA TON �� ror�su"i.a seAvices Exhibit A Scope of Work — Graviton Consultant Agreement 2 Contents 1 DOCUMENTCONTROL..............................................................................................................2 2 CONTENTS.........................................................................................................I.....................3 3 ORACLE CLOUD IMPLEMENTATION SCOPE......................................................................I.........6 3.1 ORACLE CLOUD APPLICATIONS...........................................................................................................6 3.2 DATA CONVERSION SCOPE................................................................................................................9 3.3 INTERFACE SCOPE..........................................................................................................................11 3.3.1 Oracle Integration Cloud(01C)...........................................................................................12 3.4 REPORTING SCOPE.........................................................................................................................13 3.5 BUSINESS PROCESS MAPS AND USE CASES.........................................................................................13 3.5.1 Business Process Maps ................. ............................. --.......... .......................................... 15 3.5.2 Use Cases............................................................................................................................18 4 ORACLE CLOUD IMPLEMENTATION APPROACH..........................................I............................20 4.1 PROJECT MANAGEMENT TRACK.......................................................................................................24 4.1.1 Project Management Tools................................................................................................ 24 4.1.2 Project Management Track Deliverables.........................................................................-26 4.2 BUSINESS PROCESS TRACK...............................................................................................................31 4.2.1 Conference Room Pilots..................................................................................................... 31 4.2.2 Testing................................................................................................................................33 4.2.3 Business Process Track Deliverables...................................................................................36 4.3 CEMLI TRACK.....................................................................................................I.........................43 4.3.1 CEMLI Categories............................................................................................................... 43 4.3.2 CEMLI Cycles.......................................................................................................................51 4.3.3 CEMLI Track Deliverables .............. ................................................................................. .... 52 4.4 CHANGE MANAGEMENT TRACK........................................................................................................57 4.4.1 Change Management Tools...............................................................................................57 4.4.2 Stakeholder Communication Production.. ...................... ...... ......... ......................... 59 4.4.3 Change Management Track Deliverables... ................. ..... -- ................................... ........ 60 4.S TRAINING TRACK............................................................................................................................64 3[PRA'�!TON '' uLt'iNG S[HVIG[S Exhibit A Scope of Work — Graviton Consultant Agreement 4.5.1 End User Training Tools-- ......................... - .... .................................... .................. ...... 64 4.5,2 Training Content Production.............................................................................................. 66 4.5.3 Training Track Deliverables................................................................................................ 68 5 ORACLE CLOUD IMPLEMENTATION TIMELINE..........................................................................72 5.1 PHASE 11 IMPLEMENTATION TIMELINE.......................................................................................73 5.1.1 Phase 1 HCM Critical Path. ........ ......................................................... .............................. 73 5.1.2 Phase 1 HCM Schedule.....................................................................................................- 73 5.2 PHASE 2 ERP IMPLEMENTATION TIMELINE.........................................................................................75 5.2.1 Phase 2 ERP Critical Path.................................................................................................... 75 5.2.2 Phase 2 ERP Schedule.........................................................................................................75 6 ORACLE CLOUD IMPLEMENTATION STAFFING.........................................................................77 6.1 PROJECT ROLES........................................................................................................ ......77 6.1.1 Graviton Project Roles........................................................................................................ 77 6.1.2 City Project Roles ................. ............................ ...................................................... ....... -. — 79 6.2 PHASE 1 HCM PROJECT TEAM.........................................................................................................82 6.2.1 Phase 1 HCM Graviton Project Team Organization Chart ................................................. 82 6.2.2 Phase 1 NCM Graviton Staffing Pion..... ........ ...................... ....................................... 83 5.2.3 Phase 1 HCM City Staffing Plan.......................................................................................... 84 6.3 PHASE 2 ERP PROJECT TEAM...........................................................................................................85 6.3.1 Phase 2 ERP Graviton Project Team Organization Chart ................................................... 85 6.3.2 Phase 2 ERP Graviton Staffing Plan-.................................................................................. 86 6.3.3 Phase 2 ERP City Staffing Plans.......................................................................................... 87 7 ORACLE CLOUD IMPLEMENTATIONCOST................................................................................88 7.1 IMPLEMENTATION COST SUMMARY ............... ................................................................. .................. 88 7.2 IMPLEMENTATION PAYMENT SCHEDULE.............................................................................................88 7.2.1 Phase 1 HCM Implementation Payment Schedule. .............. .......................... .................. go 7.2.2 Phase 2 ERP Implementation Payment Schedule...............................................................91 7.3 GRAVITON IMPLEMENTATION SERVICES RATE CARD.............................................................................92 8 ORACLE CLOUD IMPLEMENTATION ACCEPTANCE....................................................................93 � 4 GRAVITON CirLiiaia:iiel� rowsulrinc SL—C.. Exhibit A Scope of Work— Graviton Consultant Agreement 8.1 DELIVERABLE OR SERVICE ACCEPTANCE...— ............................................ ........................................... .93 ( 5 GRAVITON s� �� coMrsuuritra sersvrees Exhibit A Scope of Work— Graviton Consultant Agreement 3 Oracle Cloud Implementation Scope The Graviton project team will collaborate with the City of Santa Ana (City) project team members to implement the Oracle Cloud applications to meet the City requirements documented in RFP No. 23- 132 for Enterprise Resource Planning (ERP) System, Including Implementation Services. The Oracle Cloud applications will be implemented by the Graviton project team in a manner consistent with the Graviton proposal response, proof of concept demonstrations, and request for clarification response. Appendix A of this Statement of Work (SOW) includes the Graviton/Oracle response to the City requirements to RFP No. 23-132 Appendix A— Requirements. Implementation of the Oracle Cloud solution will result in a significant transformation of City business processes. Through this transformation, the City's objectives include, but are not limited to, the following: • Provide a single, comprehensive and integrated solution to manage the City's financial and human resource furnctions: • Reduce or eliminate the need for redundant data entry; • Reduce or eliminate the need for manual input when preparing the annual budget and financial statements; • Provide an up-to-date, user friendly and intuitive user interface to promote system use and productivity; • Streamline business processes to take advantage of best practices through automation, integration, and workflows; • Provide interface capabilities with third -party sytems used for permitting, water billing, business license, the zoo, recreation, dog license, and others; • Improve and provide necessary reports and access to data through inquiry or drill down capabilities; and • Provide a vendor self-service portal and an employee self-service portal. To ensure a successful project, the Graviton team will develop a detailed project scope including specific application features, configurations, extensions, integrations, conversions, and recommendations for changes in city business processes. The detail scope will be finalized as part of the Project Scope deliverable to be developed, reviewed, and approved at the conclusion of the build stage of the implementation. Following the City's review and approval of the Project Scope deliverable, the project team will implement change control processes to manage implementation scope for the remainder of the project. Those change control processes will be documented in the Project Management Plan deliverable to be completed during the plan stage of implementation. The initial scope of Oracle Cloud Applications to be implemented, data to be converted, and interfaces to be developed, based upon the City RFP and Statement of Work discussions is listed in the sections below. 3.1 Oracle Cloud Applications The graphic below depicts two implementation phases — Phase 1 HCM and Phase 2 ERP. The Graviton project team will lead the City through these implementation phases. For both Phase 1 HCM and 6 GRAVITON `®1 CON91JLi��uO 9En. ViCL9 VI Exhibit A Scope of work — Graviton Consultant Agreement Phase 2 ERP, Graviton will follow the five stage Gravtion implementation methodology defined by this Statement of Work. Graviton will direct the project team in the completion of all deliverables and milestone for each of the five implementation stages - Plan, Design, Build, Test, and Deploy. Following each project phase go -live, Graviton will provide production support services to the City. Graphic: Multi -Phase Implementation Phase 1 HCM 1/27 Phase 2 ERP 7/27 The table below identifies the City requirements, that will be implemented in each project phase, and the corresponding Oracle Cloud applications that will be configured and deployed to meet those requirements. The completed Appendix A - Requirements from Graviton's proposal represents the scope of City requirements to be implement by Graviton, with the following two exceptions: 1) the City will continue to use NeoGov for recruiting, and 2) the City will continue to use Questica for budget development. Graviton will develop the required integrations with NeoGov and Questica ratherthan implement Oracle Cloud to meet those recruiting and budget development requirements. Table: Phase i HCM Scope of Oracle Cloud Applications Oracle Cloud Products Phase 2 HCM 1 Oracle Fusion Human Capital 3.1 Core HR B85800 Management Base Cloud Service 3.2 Position Control 3.3 Recruitment" 3.4 Onboarding 3.5 Employee Master File 3.6 Benefits Administration 3.7 Leave Administration 3.8 Learning Management and Certification 3.9 Performance Reviews 3.10 Personnel Actions 3.11 Employee Self -Service 3.12 Pay Administration (Salary Management) 3.13 Time and Attendance 3.14 Payroll 3.15 Separation/Off Boarding 2 Oracle Fusion Human Resource Help 3.1 Core HR B87388 Desk Cloud Service 3.14 Payroll 3 Oracle Fusion HCM Communicate 3.1 Core HR B95499 Cloud Service GRAVITON C CINS LILTING SEFVICE9 Exhibit A Scope of work— Graviton Consultant Agreement • Oracle Cloud Products Functionality Phase 4 2 HCM Oracle Fusion Talent Management 3.9 Performance Review B94925 Cloud Service 3.11 Employee Self -Service 5 Oracle Fusion Time and Labor Cloud 3.7 Leave Administration B75365 Service 3.12 Pay Administration (Salary Management) 3.13 Time and Attendance 6 Oracle Fusion Learning Cloud Service 3.8 Learning Management and Certification B85242 3.11 Employee Self -Service 7 Oracle Fusion Learning Connect 3.8 Learning Management and Certification B95657 Cloud Service 8 Oracle Fusion Risk Management 3.1 Core HR B91085 Cloud Service 9 Oracle Fusion Payroll Cloud Service 3.12 Pay Administration (Salary Management) B110322 for United States 3.14 Payroll 3.8 Learning Management and Certification 3.9 Performance Reviews 10 Oracle Fusion Workforce 3.9 Performance Reviews B109620 Compensation Cloud Service 1 3.12 Pay Administration (Salary Management) 11 I Oracle Fusion HCM Analytics* 1 1.4 Reporting and Analysis B98137 *As of the drafting of this SOW, Oracle Analytics are optional until the City makes a final determination on its reporting, analytics, and historical data conversion strategy. **The City has elected to not implement Oracle HCM for Recruiting. Where Graviton had previously indicated in its proposal response that Oracle Cloud would be implemented to meet a City recruitment requirement (RFP No. 23-132 Appendix A -- Requirements), the plan now is Graviton to develop the necessary integrations for the City to use NeoGov for recruitment and to integrate with Oracle HCM for hiring and onboarding. Table: Phase 2 ERP Scope of Oracle Cloud Applications ApplicationsNo. Oracle Cloud Phase 2 .. 1 Oracle Fusion Enterprise Resource 2.1 General Ledger (G/L)/Accounting B91084 Planning Cloud Service 23 Vendor Management 2.4 Budgeting* 2.7 Accounts Payable 2.8 General Billing (Accounts Receivable) 2.9 Fixed Asset Management 2.10 Cash Receipts 2.11 Project and Grant Accounting 2.12 Bank Management and Reconciliation 2 Oracle Fusion Procurement Cloud 2.2 Procurement/Purchasing B91086 Service 2.3 Vendor Management 2.5 Contract Management 3 Oracle Fusion Supply Chain 2.6 Inventory Mangement B91064 Execution Cloud Service 4 Oracle Fusion Document Recognition 2.7 Accounts Payable B86841 Cloud Service GRAVITON consu.r,Nc �ewv,cEs Exhibit A Scope of Work —Graviton Consultant Agreement *The City has elected to not implement Oracle EPM for Planning and Budgeting. Where Graviton had previously indicated in its proposal response that Oracle Cloud would be implemented to meet a City Budgeting requirement (RFP No. 23-132 Appendix A — Requirements), the plan is for Graviton to develop the necessary integrations far the City to use Questica for Planning and Budgeting and to integrate with Oracle ERP to seed the budget ledger in GL and enforce budgetary control (control budgets). **As of the drafting of this SOW, Oracle Analytics are optional until the City makes o final determination on its reporting, analytics, and historical data conversion strategy. In addition to the Oracle Cloud applications listed above, the following Oracle services are included in the City's agreement: • B84490 Oracle Additional Test Environment for Oracle Fusion Cloud Service (2) • 1386668, B86669 Oracle Cloud Priority Support for SaaS • B88206 Oracle PaaS and laaS Universal Credits The Graviton and City roles in the configuration of these Oracle Cloud applications are detailed in Section 4 Implementation Approach. 3.2 Data Conversion Scope Graviton will complete the required data conversion development to meet the City's requirements listed Appendix A - ERP Requirements of the Graviton proposal. The project team will determine a final scope of data conversions at the conclusion of the build stage of the implementation, and that final scope will be documented in the Project Scope deliverable. At this time the anticipated scope of data conversion will include the following data conversion requirements by project phase. Table: Phase 2 HCM Scope of Data Conversion 9 LqRM�!TON mmo se —.6 Exhibit A Scope of Work — Graviton Consultant Agreement Data Data Conversions 1 Pay Rate Tables/Earning Codes Description Current and Historic 2 Accrual Balances/Leave, furlough, comp, vacation, etc. Current and Historic 3 Employee Master Data Current and Historic 4 Employee Job Status Current and Historic 5 Job Data Master / History Current and Historic 6 Benefits Elections At time of conversion 7 Position Table Current and Historic 8 Position History Current and Historic 9 Performance Evaluation/Step information Employee performance review results, Next review cycle 10 Employee Events HR training records Conversion includes images/document files attached to the above data sets. Table: Phase 2 ERP Scope of Data Conversion Data Phase 2 ERP Conversions 1 General Ledger Description Journal Entries/Transactional data and beginning balances 2 Vendor Master Files All Active Vendor Master Files 3 Customer Data General Billing Active Customers 4 Outstanding Accounts Receivable Balances Accounts receivable accounts With open balances 5 Assets All available assets 6 Deposits All deposit data 7 Budget Data Current/Past 5-year budget summary 8 Purchasing Open PO's 9 Project Costing/Allocations Historical data necessary to be able to properly close and capitalize projects that wil I be active at Go -Live 10 Accounts Payable Invoices 5 years (TBD) 11 Accounts Payable Check History 5 years, any uncleared (TBD) 12 ACH & Wires Payment History, 5 Years 13 Contracts 5 years, any active (TBD) 14 Inventory All current inventory items Conversion includes images/document files attached to the above data sets. The number of years of data history to be converted into the Oracle Cloud Applications for the above requirements will be dependent on the availability and accessibility of data in the City's legacy systems. The Graviton team will provide the City with Oracle pre -defined conversion templates, and will collaborate with the City in the mapping of the City's legacy data to those Oracle pre -defined templates. Graviton will take the lead, with assistance from The City, in extracting the legacy data 1 . 10 GRAVITON 07MV, ME ---ULTINO EERVI-8 Exhibit A Scope of Work— Graviton Consultant Agreement based upon those templates. In the event there are limitations to the amount of historical data that may be converted into the Oracle SaaS solution, due to the availability or accessibility of that data, the Project team will convert the historical data using the approach defined by Section 4.3.1.6.1 Historical Data Conversion. The Graviton and City roles in the conversion of data is detailed in Section 4 Implementation Approach. 3.3 Interface Scope Graviton will complete the required interface development to meet the City's requirements listed in the RFP No. 23-132 Appendix A— Requirementsof the Graviton proposal. The project team will determine a final scope of interfaces by the conclusion of the build stage of the implementation, and the final scope will be documented in the Project Scope deliverable. At this time the anticipated scope of interfaces will include the following interface requirements by project phase. Table: Phase 1 HCM Scope of Interfaces RFIP ID Solution Name Functional Description interface ►. .r Phase 1 HCM Interfaces CaIPERS open Enrollment/Benefits Employee benefits enrollment selections 4.5.10 office 365 Productivity N/A 4.5.11 NeoGov Insight Online Job Applicant Tracking Applicant details 4.5.13 NeoGov OHC Online Hiring Center Requisition and hire approval workflow, including hiring manager activities such as reviewing candidate applications 4.5.19 Target / Vector Employee Training Management Employee training management Solutions details Adminsure Workers' Compensation claims Employee identity and management employment information In -Time ISE PD Scheduling/Timekeeping Valid COA fields imekeeping data to payroll Questica Budgeting System Salary Information CalPERS Employee Retirement Contributions Payroll Deductions Table: Phase 2 ERP Scope of Interfaces GRAVITON ULTINQ SERVICES Exhibit A Scope of work — Graviton Consultant Agreement 4.5.3 Agreements* Contracts Tracking Contract details 4.5.4 Business License (HdL) Business License Tax Processing and Management Business License details and payment transactions 4.5.5 Accela Property Information & Tracking, Permitting, Inspections, Occupancy, Code Enforcement Invoices, assessments, deposits, fees — including payments received 4.5.6 Bank Interface Inbound/Outbound check information Checks issued Checks cleared 4.5.9 Laserfiche Document Management Finance and Treasury documents 4,5.16 enQuesta Utility Billing & Customer Information Management Utility billing details Questica Budgeting System Multiple interfaces Pay System** Inbound payment transactions iPayment transactions *The City team will examine the Oracle Contracts module as part of Phase 2 ERP. If the City procedes with the implementation of the Contracts module, then the Agreements interface may not longer be required. During the Phase 2 ERP Design Stage, the project team will make a final determination and then update the interface scope accordingly in the Project Scope deliverable. **There are several subsystems at the City that track revenue and payments. It is not yet determined if the these sub systems will integrate with Teller only or they will integrated with Oracle General Ledger as well as Teller. During the Phase 2 ERP Design Stage, the project team will make a final determination and then update the interface scope accordingly in the Project Scope deliverable. During the Build stage of implementation, the project team will determine the appropriate Oracle tools for developing each interface. The City has licensed Oracle Integration Cloud for complex integrations. However, there are native tools and pre -built integrations available to the project team that may be utilized for less complex interfaces. The Graviton and City roles in the development of these interfaces is detailed in Section 4 Implementation Approach. 3.3.1 Oracle Integration Cloud (OIC) The Oracle Cloud SaaS products include several integration tools that will handle many of the City's required interfaces. However, the project team anticipates the more complex integrations will benefit from using the more robust Oracle Integration Cloud (OIC) solution. OIC is part of the Oracle Platform as a Service (PaaS) suite of products. The project team will provision OIC and other PaaS products by utilizing Oracle Universal Credits, which the project team has included in the Oracle PaaS Ordering Document. The City will contract for 26,000 universal credits on an annual basis. These universal iz [PRAITON1/ [.Ori54tiINC� 6EF41GE9 Exhibit A Scope of Work — Graviton Consultant Agreement credits appear as SKU-888206— Oracle PaoS and loaS Universal Credits in the Cloud Services Ordering Document. Using the City's universal credits, the Graviton project team will provision the PaaS products needed to complete the development and deployment of the City's integration solutions. For the City, we anticipate provisioning 2 units of OIC (production and non -production) as well as 2 Oracle CPUs of Oracle Database Cloud Service to build our solutions. Currently, we plan on provisioning the following: SKU-B89639—Oracle Integration Cloud Service — Standard Edition-2 units (5k messages per hour) —approximately 12,439 units annually. The SKU-1389639 is found under the category of Enterprise Integration Cloud Services in the Cloud Services Ordering Document. SKU-B88293 — Oracle Database Cloud Service — Standard Edition — General Purpose — 2 OCPUs - approximately 4,204 units Annually. The SKU-688293 is found under the category of Data Management Cloud Services in the Cloud Services Ordering Document SKU-1391445 — Oracle Cloud Infrastructure— Block Volume (Gigabyte Storage Capacity per Month) — 0 units Annually. The SKU-691445 is found under the category of Storage Cloud Services in the Cloud Services Ordering Document. These SKUs will require approximately 16,643 (64%) of the annual universal credits in the Cloud Services Ordering Document. The City may elect to use the remaining universal credits to provision more units, provision other PaaS and laaS products, or do nothing at all and not get charged for the unused universal credits. 3..4 Reporting Scope Graviton will design, develop, and test default dashboards for all City user roles for 150 essential City custom report requirements. During implementation the project team will determine which of the 150 custom report requirements will be completed during Phase 1 HCM and which requirements will be completed during Phase 2 ERP. The 150 report requirements will be implemented using the reporting tools available in the Oracle SaaS applications. If the City moves forward with the Optional Oracle Fusion Analytics Implementation Services described in section 7.1, Graviton will include the additonal reporting tools availabe in Oracle Fusion Data Analytics to complete the 150 custom report requirements. In designing City reporting, Graviton assumes the City will support efforts to transition from traditional paper reports to dashboards and analytics where practical. Graviton also assumes the City will support efforts to consolidate custom report requirements into fewer reports, where practical, to reduce the City's burden of managing too many custom reports. 3.5 Business Process Maps and Use Cases To determine the optimal design and implementation scope for the City, Graviton team members will lead the City project team members to define the City's future state business processes through iterative cycles of business process map and use case development. This includes presenting best practices, options for configurations, and the impact of each. For the City's major business processes 13 =GRVITON GONSULTINO SEP VICES ExhibA A Scope of Work — Graviton Consultant Agreement and use cases for each of the City's business processes to be implemented. Business process maps will will be developed and maintained by Graviton, and will provide the City with a graphical depiction of its integrated business processes. Likewise, use cases will be developed and maintained by Graviton, and will serve as written descriptions of how users will perform the organization's business processes in the Oracle Cloud applications, with granular step-by-step instructions for performing those business processes. The Graviton team will first review the City's existing business requirements includes in RFP No. 23- 132 for Enterprise Resource Planning (ERP) System, Including Implementation Services as well as business process flows created by SDI Presence during the RFP development. Those requirements will be input into the Graviton business process deliverables. Where Graviton created business process maps are inconsistent with City requirements, Graviton will provide recommendations and the City will make decisions on a path forward. Business process maps and use cases will be introduced by Graviton during the Plan stage and will be continuously updated and added to by Graviton over the course of implementation. Use cases will become the basis for test scenarios. Business process maps and use cases will also be the foundation upon which job aids and training content are developed to support knowledge transfer and end user training. Through the completion of the Business Process track implementation activities, the Graviton project team will be continuously refining the business processes via updates to existing business process maps and use cases. The project team will also create new business process maps and use cases to reflect business processes that may be unique to the City. Business Process Maps and Use Cases will be developed by Graviton with input from the City project team. The graphic below depicts the life cycle of business process maps and use cases during implementation. Graphic: Business Process Map and Use Case Development Life Cycle it 14�ON SULTw4 SERVIGFS Exhibit A Scope of Work — Graviton Consultant Agreement t f BP maps & use cases Change Impact BP maps & use cases LMS orgapized by updated Analysis organized by the basis for end user business processes • Hew use casesadded business processes training content • Review BP naps & use BP maps & use rases Use cases serve as test Department Readiness BP maps & use cases rases for delivered updated scenarios organized by busi"ss be<ome jab aids uncle C3oud business Now use cases added Executed during processes Included in the LMS processes System Test and UAT knowledge base In the Plan stage of implementation an initial inventory of business process maps and use cases will be established using out of the box Oracle Cloud application business processes. In the design stage, the Graviton team will conduct Business Process Familiarization demonstrations of the Oracle Cloud applications to expose City project team members to the capabilities of the Oracle Cloud applications. In the design stage, Graviton will conduct Conference Room Pilot 1 work sessions, demonstrating Oracle Cloud applications capabilities with City specific data and configuration. In the Build stage the project team will conduct the Conference Room Pilot 2 and Conference Room Pilot 3 work sessions, incorporating design decisions made through the iterative implementation process and the configurations, reports, integrations, and conversions (CEMLls) being completed by the CEMLI team of project team resources. CEMLI stands for configuration, extension, modification, localization, and integration. Graviton has also added the category Data Conversion. The iterative process of conducting three Conference Room Pilots solidifies the design and build of the Oracle Cloud applications. The project team will then move into the test stage where the City's business processes, reflected in the comprehensive inventory of use cases, become the basis fortest scenarios to be executed as acceptance criteria for both the system test and user acceptance test formal test cycles. Upon completion of the test stage, the project team will move into the deploy stage of the project knowing the organization's business processes have been thoroughly analyzed, designed, built, and tested through this comprehensive implementation process. 3.5.1 Business Process Maps Business process maps provide a graphical depiction of the integrated business 0 processes. Business process maps will be introduced during the Plan stage and ' will be continuously updated and added to over the course of implementation. ro Business process maps will be incorporated by Graviton into job aids and training content to highlight the business process changes to be implemented at the City. Business process maps also support �t 15 GRAVITON it (. V NS` VLIIN6 9ERYICe3 Exhibit A Scope of Work— Graviton Consultant Agreement knowledge transfer and the transition to operations. The following graphic shows a sample Oracle Cloud Expenses module business process map to be created and maintained by the Graviton team members throughout the project. The project team leverages Mira for online collaboration in the development of business process maps. /~Ah 16 GRAVHsIT©N �.�eoutnwo seAvices a m Ln aJ u a 0 a, C m as a E m vs u s C. b u d Z A CL a 3 z L O� U F 1- u 0 3� a a Ll C aJ E al a E C O u a1 V'1 a3 N M Q m G U) a1 u 0 L, Ln c Ln D m a al u m C aJ 6 ro E 'C3 C ru c O 4y M as U aJ t a-+ C Ln aJ O L Y_ f4 C O a-- ru / (D Exhibit A Scope of work — Graviton Consultant Agreement 3.5.2 Use Cases Use cases are the key work products in the business process workstream. Use cases will be introduced during the Plan stage and will be continuously updated and added over the course of implementation. The table below provides a representative sample list of use cases for the Oracle Cloud Expense module. The Graviton project team will provide a similar list for each ERP and HCM module as a starting point for the development of City specific use cases. Functional requirements traceability and scope management will be further defined in the Project Management Plan deliverable. Minimally the requirements traceability matrix included in the Project Scope and Project Closeout deliverables will provide a reconciliation of use cases and the functional requirements they correspond to. Table: Sample List of Use Cases (Oracle Cloud ERP Implementation Expense Use Cases Author: Gautam Chaudhary Creation Date: 1/13/2023 Use Case ID Use Case Description CRP1 CRP2 CRP3 Supporting Info y EX01 Employee EX01.01 Request Spend Authorization and Submit for Approval Request Cash Advance and Submit for Approval Y Y EX01.02 Y Y EX01.03 Enter an Ex ense Re ort wRh Expense e as 'Travel - Hotel' Y Y EX01,04 Enter Expense Report with Expense type'Per Diem -Dail ' Y Y EX01.05 Enter Expense Reportwith Expense Tvoe'Mileae' Y Y EX01.06 Enter Exoense Report, Attach Spend Authorization and Submit for Approval Y Y EX01.07 Enter Expense Report as a Delegate N Y EX01.08 Split Allocation N Y EX01,09 Create Expense Report from S readsheet Y Y EX01.10 Enter Exoense Report using Corporate Card Charges from Bank N EX02 Expense(Manager/Supervisor) EX02.01 Approve/ReiectSpend Authorization Y Y EX02.02 Approve/Reject Expense Report Y Y EX02.03 Approve/Reject Cash Advance y y EX03 Expense Audit Manager EX03.01 Audit Expense Reportand Transfer to Pavables for Reimbursement Y Y EX03.02 Audit Cash Advance and Transfer to Pavables for Reimbursement Y y EX04 Payments Processing (AP Payment Supervisor - Finance) EX04.01 Paying a Cash Advance Y Y EX04.02 Paying the Expense Report Y Y EX04.03 Create an Expense Report Against a Cash Advance Y Y EXOS Reports (Manager/ Supervisor) EX05.01 Expense Dashboard N Y EX05.02 Custom Reports N N EX06 Configuration( Financials application Administrator) EX06.01 Exoense Template Definition N N EX06.02 Add(Modifv Expense Tvpe N N EX06.03 Create Expense Policv N N EX06.04 Update MOea eg Rate N N EX07 Email Receipts EX07.01 Create Expense Report from Email Receipts Y Y I � GRAVITON jiri:si% � GON5l1LTING SERVICES Exhibit A Scope of work— Graviton Consultant Agreement The graphic below depicts a sample Oracle Cloud Expense module use case, illustrating the granular level of detail to be included in each individual use case, including step-by-step instructions for executing the corresponding transaction or configuration item. The project approach will be to start with use cases provided by Graviton that depict the delivered Oracle Cloud best practices, Through the course of implementation Graviton will work with City project team members to identify those City requirements not covered by the delivered use cases. Graviton will then add new use cases or modify the existing use cases to ensure all City business processes are documented as use cases. Graphic: Sample Use Case EX01.02 Request Cash Advance and Submit for Approval General Instructions, Prerequisites, and/or Dependencies Step I# Page Screen/ Location Step Details 1 Login to Oracle Cloud 2 Home Page Top -left corner of the screen From the Main Home Workspace click on Navigator (burger icon on left corner of the screen) 3 Top -left corner of the screen Go to Me and Click on Expenses icon 4 Travel and Expenses Page Left side of the screen Four icons will be found on the left side of the screen. Click on Cash Advance icon. 5 Cash Advances Page Top of the screen Click on the Request Cash Advance button 6 Request Cash Advance Page Centre of the screen Enter requested cash advance amount 7 Centre of the screen Enter Purpose of cash advance request g Centre of the screen Select Advance Type Travel from dropdown g Centre of the screen Enter Start and End Date of the travel 10 Centre of the screen To attach supporting documents, click on + sign next to Attachments. Choose the file to be attached & select appropriate Type and Category of the document. Click Ok 11 Top right corner of the screen Click on Save 12 Top -right corner of the screen Click on Submit 13 Cash Advances Page End of Procedure The Graviton and City roles in the creation and maintenance of Use Cases is detailed in Section 4 Implementation Approach. 19 GRAVITON -TING LTING 9ER V IC Exhibit A Scope of Work — Graviton Consultant Agreement 4 Oracle Cloud Implementation Approach The implementation of Oracle Cloud for the City of Santa Ana, CA will be conducted over two implementation phases — Phase 1 HCM and Phase 2 ERP. Within each phase, the tasks and activities are organized into five implementation stages: Plan, Design, Build, Test, and Deploy. The Graviton project team will lead the City project team through the completion of the tasks and deliverables included in each stage of implementation, allowing the project team to deliver upon the scope of implementation defined by this SOW. Graphic: Oracle Cloud Implementation Stages The structure of the Oracle Cloud implementation methodology is based largely on Oracle's Unified Method (OUM), with accommodations for improved decision making, focus on operational knowledge transfer, development of business process centric end usertraining, and an alignment of project tasks with change management best practices. Early and frequent exposure of City project team members and stakeholders to the Oracle Cloud applications and its native best practice business processes improves the speed and accuracy of decision making. Graphic: Graviton Oracle Cloud Implementation Methodology Flan Design Build Test Deploy iu E n' Project Mgmt. Plan Project St." Tasc Plan .a N ,sip* Alin C BP€VAaps/Um Mud Business Conference Conference Conference fates processes Room Pilot 3 Roam Pilot a Room Pilot 3 f �� U UMH Plarr, LFMII Cyrlel LF.MLI=yc 1.1 iFMlriyrlr .=, e E m u Change Mgmt. Cammunlratlort Plan Plaba e@ F Cutover Plan i Department Readiness Wi End Uror Training E Project closeout n Production support P'radUCTIO Culnver T1—� Operations Transition 20 GRAVITON i� CONSULTING SERVICES Exhibit A Scope of Work— Gravitan Consultant Agreement The graphic above depicts the Graviton Oracle Cloud implementation methodology. Across the top, left to right, the methodology includes five stages of implementation — Plan, Design, Build, Test, and Deploy. The left most column lists the implementation tracks— Project Management, Business Process, CEMLI, Change Management, and Training — indicating the project team resources primarily responsible for facilitating completion of the implementation tasks within the implementation track. Lastly, the boxes within the implementation tracks represent individual milestones and deliverables that will be completed by the project team over the course of implementation. For the implementation of Oracle Cloud at the City of Santa Ana, the deliverables above are organized into a work breakdown structure with each deliverable assigned a number. The work breakdown structure numbering system will include three levels. Level one identifies the project phase. Level two identifies the implementation track. Level three is the deliverable. The work breakdown structure number will be associated with the deliverable both in this Statement of Work as well as in each of the project management work products including the Smartsheet project schedule and SharePoint folder structure. The deliverable number will be included in status updates and invoices. The graphics below depict the work breakdown structure numbering system for each project phase. ,s. 21 [�(aRA)!TON uLTINB 3EPYIGC$ Exhibit A Scope of Work— Graviton Consultant Agreement Graphic; Phase 1 HCM Work Breakdown} Structure (WBS) Numbering System 1.1 Project Management Track .1.1.2 Project Management Plan -1.1.2 Project Scope Document -1.13 Test Plan 1.1A CUtdver Plan 1.1S Project Closeout 1.2 Owiness Process Track -1.2.1 Business Process Maps & Use Cases 1.2.2 Business Process Familiarization 1.23 Conference Room Pilot 1 -12.4 Conference Room Pilot 2 1.25 Conference Room Pilot 3 1.2.6 System Test 1.2.7 User Acceptance Test 1.28 Payroll Validation Test 1.2.8 Production Support 1.3 CEMU Track — 13.1 CEMLI Plan 132 CEMLI Cycle 1 1.33 CEMLI Cycle 2 j 1.3ACEMU Cycle 3 ! 1.3.5 CEMLI Cycle 4 1.3.6 CEMLI Cycle 5 1.3.7 Production Cutover 1.4 Change Management Track 1.4.1 Change Management Plan 1.4.2 Communications Plan � 1.4.3 Change impact Analysis 1.4.4 Department Readiness 1*5 Operations Transition Plan 1.5 Training Track - -1.5.1 End User Training Plan 1.5.2 Training Content 1.5.3 End User Training j Zz GRAVITON �i I I GO .-TING SERVICES Exhibit A Scope of Work— Graviton Consultant Agreement Graphic: Phase 2 ERP Work Breakdown Structure (WBS) Numbering System 2.1 Project Management Track Z12 Project Scope Document 2.13 Test Plan 1 2.1.4Cutover Plan 2.1.5 Project Closeout 2.2 Business Process Track 2.2.1 Business Process Maps & Use Cases 2.2.1 Business Process Maps & Use Cases 2.2.2 Business Process Familiarization 2.23 Conference Room Pilot 1 12.4 Conference Room Pilot 2 2.25 Conference Room Pilot 3 2.2.6 System Test 2.2.7 user Acceptance Test 2.29 Production Support 23 CEMLI Track 2.4 Change Management Track 2.3.2 CEMLI Cycle 1 2.33 CEMLI Cycle 2 2.3.4CEMLI Cycle 2.35 CEMLI Cycle 4 2.3.6 CEMLI Cycle 5 2.3.7 Production CUtaver 2.4.3 Change Impact Analysis 2.4.4 Department Readiness 2.5 Training Track 2.5.1 End User Training Plan 2.52 Training Content 2.5.3 End User Training f11 23 GRAVITON ,�1 GONSUtTINO BEAVICE9 Exhibit A Scope of Work — Graviton Consultant Agreement 4.1 Project Management Track The project management track within the Graviton implementation methodology includes those tasks required to plan for and manage the Oracle Cloud implementation. The Graviton Oracle Cloud implementation approach is built upon project management best practices outlined in the Project Management Body of Knowledge (PMBOK). This includes project management processes such as scope management, risk management, quality management, and resource management. The Graviton project management team will perform these project management duties continuously through the life of the project, adhering to the standards established by the City approved Project Management Plan deliverable. In addition to performing the day-to-day project management duties, the project management track includes five deliverables spanning the five Graviton implementation stages. Graviton will be responsible for developing these deliverables, while the City will have the authority to approve these deliverables. The five project management deliverables are depicted in the graphic below. Graphic: Project Management Track Deliverables ® U� n.fl PuM f, a iv The priority of project management will be to coordinate the execution of the implementation plan, exercising each of the project management processes as required by the project. To this end, the Graviton project manager will collaborate with City project leadership to plan for and manage the Oracle Cloud implementation process. 4.1.1 Project Management Tools The Graviton project manager will ensure the project team is following the project management processes defined by the project management plan. Graviton will incorporate the following project management tools into the project to support the City and the project team in this effort. SharePoint—The project's secure repository to store, organize, share, and access project deliverables, work products, and supporting documentation. The dedicated SharePoint site will be provided by Graviton for the City during implementation. Smartsheet — The project's secure cloud -based project management system includes dashboards, views, and workflows to record and present project schedule and status. Graviton will license Smartsheet for the project and will make the software available to the City project team members. 24 [�qRA'�!TON �VITIN. sEavrCEs Exhibit A Scope of work— Graviton Consultant Agreement • QneNote —A Microsoft Office 365 application, QneNote is the project team's tool to set meeting agendas and record meeting notes. Graviton will work with the City to ensure City project team members are able to access the Graviton managed Microsoft Office 365 OneNote application. • Mira —The project's cloud -based visual collaboration tool, Miro is leveraged to develop business process maps, mind maps, and other system and project related diagrams. Graviton will license M iro for the project and will make the software available to the City project team members. • Adobe Captivate — An authoring tool, Adobe Captivate is used by the project team to develop communications and eLearning video content. Graviton will license Adobe Captivate for the project and will make the software available to the Graviton project team members. • LearnUpon--The project's cloud -based learning management system delivers eLearning content to end users and serves as an operations support knowledge base. Graviton will license LearnUpon for the project and will make the software available to the City project team members. The use of LearnUpon is optional and subject to further planning of end user training activities. Project management team members will use SharePoint, Smartsheet, and QneNote tools daily. The project team's use of those tools is documented in greater detail below. 4.1.1.1 SharePoint — Project Collaboration Tool Graviton will provide access to a dedicated SharePoint site for the City and the project team. The SharePoint site aligns with the implementation plan stages, tracks, and deliverables to create a tool for information repository and collaboration on implementation tasks and deliverables. The specific use of the SharePoint site will be determined by the City and Graviton project managers 0 and will be documented in the Project Management Plan deliverable. The dedicated SharePoint site will be provided by Graviton for the City during the plan stage of the project and will be administered by Graviton project team members through completion of the Project Closeout deliverable. The Project Closeout deliverable will establish a plan for the transition of project artifacts from the project's SharePoint site to the City's network or a City SharePoint site. 4.1.1.2 Smartsheet — Project Management Tool Schedule management is a foundational project management process outlined in the Project Management Plan deliverable. pi srnartsheet To ensure project team access and collaboration, Graviton will use Smartsheet software as the standard tool for establishing and maintaining project schedules. Graviton will also leverage Smartsheet for project management processes such as quality management and risk management. The Graviton project manager will establish and manage the risk log, issues log, decision log, and change log using the Smartsheet software. Smartsheet will also be used by Graviton to record and managed test cycle issues. Graviton will license Smartsheet for the project and will make the software available to the City project team members. The specific use of Smartsheet for managing the project schedule will be determined by the City and Graviton project managers and will 25 [9RA)!TON usnNc sawvIccK v Exhibit A Scope of work — Graviton Consultant Agreement be documented in the Project Management Plan deliverable. Smartsheet will be administered by Graviton project team members through completion of the Project Closeout deliverable. The Project Closeout deliverable will establish a plan for the transition of the project schedule from Smartsheet to the City's network or a City Smartsheet license. 4.1.1.3 OneNote — Meeting Agendas and Notes Office 365 OneNote will be used as the project notebook, storing agendas and notes for all standard recurring meetings as determined by the City and Graviton project managers and documented in the Project Management Plan deliverable. A single City project management notebook will be maintained. For each series of recurring meetings, a section will be created in the notebook. For each individual meeting a page will be added to the corresponding section. The OneNote project management notebook will be established by Graviton for the City during the Plan stage of the project and will be administered by Graviton project team members through completion of the Project Closeout deliverable. The Project Closeout deliverable will establish a plan for the transition of the City project management notebook content to the City's network or a City OneNote notebook. 4.1.2 Project Management Track Deliverables The Graviton project team will follow a daily, weekly, and monthly project management cadence, where standing project management meetings and status updates are conducted, and project management artifacts including the project schedule, RAID (Risks, Actions, Issues, Decision) log, and OneNote project notebook are maintained in accordance with this Statement of Work and the Project Management Plan deliverable to be completed during the Plan stage of implementation. These recurring project management duties are requirements in the completion of the monthly project management fees listed in section 7.2 Implementation Payment Schedule. In addition to the recurring Graviton project management duties, there are five project management track deliverables to be completed over the course of implementation. The graphic below depicts the implementation stages and the corresponding project management deliverables that will be completed. Each deliverable will be included in the project schedule. Graphic: Project Management Track Deliverables �1 26 GRAVITON �� G9MS11IIN6 SERVICES Exhibit A Scope of work— Graviton Consultant Agreement Project Mg., Test Plan CutaWer Plan Project Closeout Plan Project Scope • Establishes Project Defines Use Cases Establishes entrance Step-by-step Recordsthe Management to be Implemented criteria, approach, instructions to completion of the Processes Establishes and exit criteria for migrate to production Project: • Establishes Project Featuses to be each test cycle: system: Project schedule ManagementTools Configured system Test Configuration Deliverable • Defines Project Lists Reports, User Accepts me Mgmt. Acceptance Status Updates and Integrations, and Test • Data Conversion Requirements cadence Conversions Payroll Validation validation Traceability Test 'Communications The table below lists the project management track deliverables, the deliverable acceptance criteria, the City's role in the completion of the deliverable, and the role Graviton will play in the completion of the deliverable. 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Q m All Exhibit A Scope of work— Graviton Consultant Agreement 4.2 Business Process Track The activities included in the business process track will define the City's future state business processes, providing the foundation upon which the CEMLI, change management, training, and project management track implementation tasks are planned and executed. The business process track will establish the scope of business processes to be implemented. Those business processes will be configured, analyzed, and updated repeatedly through iterative formal review cycles. Multiple cycles of testing will be conducted where validation of the business processes serves as the acceptance criteria for the system. For Phase 2 ERP the business process track includes eight deliverables spanning the five Graviton implementation stages as depicted in the graphic below. For Phase 1 HCM, Payroll Validation Test serves as the ninth business process track deliverable. Graphic: Business Process Track Deliverables Plan Design Build Test Deploy 1. 8, AkIii0b [a 2 ir 6p Maps/lh. tlaud Business Caderepu conference Confer — System Test U.., Accepbnce Fraduct,on m e_ Cw.es. processes R—Flotl Roam p0o12 Roam pilat3 iosf bupp°rt The success of implementation will be measured by how effective the City transitions to the best practice business processes that are native to the Oracle Cloud applications. The steps required to complete this transition are at the core of the business process track. 4.2.1 Conference Room Pilots Included in the business process track are three Conference Room Pilots, The Conference Room Pilot deliverables will be critically important in determining how the Oracle Cloud modules will be configured to meet the City's requirements and how the City's future state business processes will be updated. For each Conference Room Pilot the project team will conduct a series of work sessions to review City use cases and business processes identified during the plan and design stages. The Conference Room Pilot environment will be seeded with configuration and development assigned to the corresponding CEMLI Cycles. City and Graviton project team members will exercise the Oracle Cloud modules by unit testing the inventory of planned use cases and business processes. From the Cloud Business Process Familiarization deliverable through completion of the third Conference Room Pilot, the project team will continuously revise and test use cases, business processes, and CEMLIs. At the conclusion of each Conference Room Pilot, use cases and business processes will be updated to reflect City feedback and decisions. Subsequent Conference Room Pilots will be planned and the required CEMLI additions and updates identified. Graphic: Conference Room Pilots 32 [GRAY�!TON Y 'No SERVICES Exhibit A Scope of Work — Graviton Consultant Agreement Plan Design Build Test Deploy z� by a' Ooud Business Conference Conference Canrerenre Processes Room Pilot 1 Room Not 2 Roam Pibe 3 u CEMLI Cycle i CE _I afl= _ =1JLI O: cla Oracle Cloud Business Process Familiarization Sessions to review: • Conduct Overview of Oracle Cloud Module Capabilities Review Delivered Oracle Cloud Business Processes Using configuration completed during CEMLI Cycle t,. CRP t sessions will review: • Core Business Processes • Delivered Reports • Delivered Integrations • Subset of Converted Data Using CEMLIs completed during CEMLI Cycle 2, CAP 2 sessions will review: • Core Business Processes • Non -Care Business Processes • Initial WcrkRow and Approvals • Delivered Reports • Delivered Integrations • Subsetof Converted Data Using CEMLIs completed during CEMU Cycle 3, CRP 3 sessions will review: • Revised Business Processes • Configuration Revisions • Workflow Revisions • Appllcarior Security • Subset of ReportDevelopinent Su bset of Interfaces Subset of Converted Data • Subset of OIC/PaaS Development As stated above, the Conference Room Pilots will include continuously revised use cases and business processes. The table below shows the planned progression of business processes, configurations, extensions, integrations, and data conversions across the Business Process Familiarization and Conference Room Pilot deliverables. Table: Conference Room Pilots Approach ProcessCEMLI Business ConferenceRoom ConferenceConference er Business Oracle Base Business Pilot I Core End -to -End PilotFamiliarization Core End -to -End r Open Business Processes Processes Business Processes Business Processes Processes Non -Core Business Revised Core and Processes Non -Core Business Processes Configuration Initial Configuration Configuratfon Configuration Revisions Revisions Subset of Workflows Workflows and and Approvals Approval Revisions Application Security Extension Delivered Reports Delivered Reports Subset of Report Development Integration Delivered Delivered Subset of Interface Integrations Integrations Development Data Subset of Definitional Subset of Definitional Complete Set of Conversion Data Data Definitional Data Subset of Transactional Data Historical Data Subset of Historica! Archive Data �~\, GRAVITON GC NSULTINO Se RV,Ce4 Exhibit A Scope of Work — Graviton Consultant Agreement 4.2.2 Testing The project team will complete unit testing, system testing, user acceptance testing, and payroll validation testing (Phase 1 HCM). The graphic below depicts the five stages of the Oracle Cloud implementation methodology and the points in which the test plan will be delivered, and the test cycles executed. Graphic: Testing Approach E. Test Plan N � � a Conference Conference O Rswm Pibt 2 Room Pir°t 3 Test Plan Defines the approach for each Cycle of testing Entrance & Exit Criteria Test Environments Test Scenarios Testers • Test Procedures Unit Testing is performed for each CEMLI object Confirm requirements from Use Case are met Testing performed during CRPZ and CRP3 • Represents Module Testing "O ;Test;JJ;Usar;T.;iJ —° —O- Sy SlePayroll TeSi System Test is the testing of end -to -end business processes Integrations • Converted Data End -to -End Business Processes and workflows Reporting User Acceptance Test is the final testing of the system by client team members Integrations • Converted Data End -to -End Business Processes and workflows Reporting User Security Payroll Validation Test is the validation Oracle Cloud processes client payroll correctly • Gross Pay • Gross -to -Net Pay • Reconciliation of Discrepancies / 33 GRAVITON ® CONSl16TINP SEFi VYCE9 �y� � C a--� V7 U m v -0 +� c a m 0- 0 � v to T 0 au aj ro ro C U C a u O N 7- C_ > -0 a) ro L 41 qJ i C •� A 0 ._ N C2 -0 -0 'p rL � � n LA u ro 0 N R. d QJ q) V1 N Q1 L -0 U ro Q1 N O QJ s In Ln U V C Ln Qi 0 w 1_ qi E C CU NO CU+U' C CUi1 C Q �! 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The purpose of the test is to run payrolls for multiple payroll periods, for a full population of City personnel. The results are electronically validated against the legacy system payroll output. Differences are reconciled and issues identified and resolved until only agreeable differences remain. The test is repeated until the City agrees the Oracle Cloud HCM system is correctly calculating the City's payroll. The City and Graviton project management team and payroll leads will determine the payroll validation test steps. These steps will be documented in the Test Plan deliverable. 4.2.3 Business Process Track Deliverables There are nine business process track deliverables to be completed over the course of implementation. The graphic depicts the implementation stages and the corresponding business process deliverables that will be completed. Each deliverable will be included in the project schedule. Graphic: Business Process Track Deliverables Plan Design Build Test Deploy 0-0 a P m w` Be Maps/use cloud ausiness [onfere Cpnfere [anrxrerce Cai P•Drns iidam Pifo[ 1 apcm Piln�2 0.09T Plaot 3 • Comprehensive set of business process maps Step-by-step instructions • Update throughout project Initial demonstration of Oracle Cloud applications • Prepares Client team members for CRPs Use cases reviewed and updated • Iterative cycles of business process design and review • Iterative cycles of CEMU review and unit testing • BPMs & Uses cases reviewed and updated I 1 Produgjpf0 5uppon Formal cycles of • Period immediately testing following project • System test is end- go -five ta-end test led by • Project team takes consultants lead in production User Acceptance support Test is end -to -end • LMS knowledge test led by client base is operational • Payroll validation test Is gross pay and gross -to -net pay The table below lists the business process track deliverables, the deliverable acceptance criteria, the City's role in the completion of the deliverable, and the role Graviton will play in the completion of the deliverable. 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O D U C '`3 O C C iT+ h ro C Y .Q aJ Y Y a ++ N N Cl U C]. x CL a "^ Cl W '�' al vYi C3 E u •� u N o W? u E Fm H� O Q ro .E u H U ro V) � � a U 2 Lu m w . 4 N -i N a) a m v to V] N ro m ro ro t L N N N N rl N r I N v E ro ^ ,� bo a CL b E m ' a a E °� � E c *i -a aYi u o y m M t c as E ca m u a, °�' w m s cai m e U U !i, U vi ro al C' C 17 v., U vi of L cn al Cl m u u U N �] '^ a; W CL 3 ,� c no a� u, as O 4 } a7 Y N .O fa ro OL u N a -6 L U ��-+ (ii as v m �_ w E a E E a ro ro 3 o a c 7 c al C �' O L +�.+ C a1 a '^ E 0 fY1 Q7 U L 2 CD - N Y al to a ro Ln 7 `t a '_' Y s U vYa '17 +' vi q� u C �. m a d; 'fO ai 6 a; +% c va ,Y„ m L En -0 '' ar w ro a E a v c ¢ s — w as v -a m -a M w +; m ° v n%a Ln w � GJ `u `w c a) Y" c 4 CL E cu m `m ' u -a m as ^ +' S v ro m u E E o c -o � ai w w Ln o 0 v L +-' O Y X a1 a1 a Ln�-+ L zn H C ro w .L 3 f° Q ra � p v N r- a 7 u -C3 bO �' a N� H vi 4' w N ` Y a7 O U U 7 Q) C f` Y L �- U +, 'C3 .0 v vCi u N QJ v*'i O " ro '*-' v E E c W m m m a, .°p `�° aM a, v m m n � n o L a+ v_ a w �' a w Lna `o u c `a k '�° nr +� 4f vTi Ln u CL aci 3 aci E �' u E 3 s $ .E ra ro a 3 v Y a) u C Y 0 � Q u U U CU °Y' a1 va s Ln Qa r a '3 C � C 0 in v� a a w E c s c '� w— m 3 a p L a o Ln en S F- 7 C Q1 m ha E N ,�, Sa aa� C a +' Q) 0 C '©- C ILn 0 .Q ;� a b9 O .c (IJ" .' "+m_+ 'C a C w a QJ _ O -0 0 O a'0 u .O a O l7 0 a 0 C c aa-+ O a Qa a m m La GA O Q- 0} W a C— d a C a m Y v� a7 ai U 'O a a L 7 0 0 43 +_ -0 y- L w L O > c> E a .0 0 m O +, C C r- L 0 OCi 0 C L M m O ha -0 N O Q O O •# C 0 C� 0 C a , 7 m ell O +�+ o 7 r+n C r}o ," O 7` Ql a C 7 a T m fG aj ai u a 0_ l7 O_ a 6 °> C7 u O 0 3 J U .'-^ a cu O u a a n 0 a o +. s — m — 0 n— `> w a ai a) w M s `° � a� u a C Y U w al LM 3 3 41 C m " m s m w N .7 C - C F "� —_ W a E o } ci .0 .0 OLA o 7' ai Q c w a uCL u ±:! Y v O u u s p c E c a p +a+ „ C) a o v a7i O 6 N_ CO aa+'Fn U -O F- •Ql O aa- 3 ;a' ` t O O a d to H �n c m Qf Y �a C Q t7 O a7� _� m C U C C p 7 7 f L 0 N U O— a u i L C m• — O aY Q] O O 7- O cu D O aC O 2 u CL u E as a o °' o L 0 .LX u + ou +, � +� +- m a +� a C m m m o ro E E v CLa a o > o- s cis a - n— a o v c a 7 o CL CL s Qi o m o E m m m' a C7 a> ._ 7 m m —_ W v w aj F- V o 3 a vas as F- 0- x u CC w 2 w N ei N a a ai � d In 'n m m M a ci Oq rn rn N N N CU Q1 c s + v a c 0 tw cuai Qa + a L m m Y ? b0 aZI C T m F- a bD V bfl a C aju 0 CA QL1 C -C — O C Q) ? C E 0— m •� O O Y m 7 Y m s--� vi O m 7 — m 'Q C C O T +a.+ Q -O ..0 u rCa E Ln ,± +� N O CL C u a 0 a 0 L} a N u v C -0 'n .1 u L O a a a 0. a oa ai +�+ CL _^ m — Q C - µ- U a u L7 Y E 0' 0 = 3 a '0- +a+ O a i o— Ql o O `• a do u N a s 0 CL a m C — 4- E L a 7, aD h0 C aH a L m `o V vs C Z3 m E '� N a; ° 0 0 m acu s $° fl 4A T C ©- a a C Waj j V9 +n O ay c a U to 4n m R01 :++ U Y N' 0 a O � Q..� }°O a .� m a, a s © v L' E aci a s t u .a s� +� -0 E Y O u a 'u a>° '� •0 (D' Q a sai °L ° u EL m -O m F E o 0 L °' T O C L — L VI — 46 N o Ga m a m� - 3 a O c..o . ` Q ti m O U a C Ln is ° m o o -a u �. a s 7 •+0- o L o a ca o '++ a '+. v, c m m c — — a m— m m ao Q- O E 'u O 0 c _ O as o +� a O 6 L' W cca u a m v a u Q, c -O '`7 u aJ 7 7 in N a; W C A m C Q1. A 0- O E a s vi '+' 'ram+ � 3 a u a .N n .O 0 a0 i1 Cm a0 W 4 O w pUj u0 a Q ° 0 o a o`o rElF O v cu 00 0 CL ' m n + a E a m .� .E sa o c o a OL a v) — 0 o a U � ., 0 L Exhibit Scope of work— Graviton Consultant Agreement 4.3 CEMLI Track The CEMLI track includes those tasks required to design, build, unit test, and deploy the oracle Cloud application configuration as well as the conversion, integration, and reporting to meet the City's requirements as defined by the Project Scope document. The CEMLI track includes seven deliverables spanning the five implementation stages as depicted in the graphic below. Graphic: CEMLI Track Deliverables Plan Design Build Test Deploy f u CEMLI N., nrodu CEMLI Cyde1 Cf ::11 [,!el CEMII Cy[k3 CEMS!cytle-0 CEMLI CydeS Cu—T The wide range of application configuration and development activities to be performed during the City's oracle Cloud application implementation will reside within the CEMLI track. CEMLI stands for configuration, extension, modification, localization, and integration. Graviton has also added the category Data Conversion. 4.3.1 CEMLI Categories For each category of CEMLI the project team will follow Oracle Unified Method (OUM) best practices in the completion of the individual CEMLls. The projectteam's implementation approach for addressing each category of CEMLI is documented below. I, 43 ! Gi�AI I ON I CRN9—T'NH SERVICES 0 Z tB V r-! ,,4 GD � z u + O w N "£3 •; q u h0 c rS $ E z (O ❑ p/ > SU a ai ai L" n (t p Up m i t)LO L " _ 4- 0- C Q Q% p N 4 '�i aJ ai Sa C _0 `a v ,�; C _a O 4J w E Q w o U 0 OJ w i U-,.._ ro m E m t L cu ~ +° C2- Q u .r_ y (U p +� T y I al U C +-' cn ill i c -D } O cu J Q cu q 4 ~ w O ❑- }' E U V S U in i 3 Q u � � u p u � o � M -o o v d -o tin "- p d C3 U U C u c) M p e D E C C o r a ro d Go ai C C Q r�LG `.� w O �^ i C p m ` fll CALn U [Co u c w ?y ° u E 11 U 'c " O CL "- a cu aj us o C 'o CL ro U Q- m _ as aD t as Q p v d ai 5 L 1 CUo S L Y � a Q C `� G n L a% L a) p ,� a Q}bb G - c0 ai E ay _ _ f 0 0 a� CL Q mco c E E v, O O ra rc d4 S CU U c aY p Q S � "•4n -0 U O '� �+ O Cb Q (U C i C aj Ln o m E 0 m a) C O ru a., O +.+ it E a. u V 4U a a� u O to g a o° c t[i C a- CQj ' C 5 C a. aJ ++ C + w E v as '^ � C '` 4-1 41 2 C aj c a E F- O X LU N M a U � C � O hD O L = (J U b- a a 0 o 0 v) v1 Q` C v] L C a 4 C v 41 u j o m m M a C L C -0 O O m O U kA m { ) a L aa u r a U O u p ro O 4� O Oa *� V) is O Y O U C Q M-'L, a Q a z3E ro n a L O ' +� Q 6 L1 U " L1 M O U aka " a- m v E E °1 ❑ a E 0 ❑ vs a 7 4- a L O -0 U a t m > s a a } 4� ~ -0 o a c w a a O E i + m � ❑ u L E Q a = a Q a L m OU m 7 C 6 O E � 4 o O �, a '� a u a �� m O x m N y a ` a 0 c 'n a .a '4� o L Q U 0 C 4i — O o n a Ln 0- Y C +, M m 41 L C x ❑ O „ W LL + C O LA ❑ L Oo m a a c + u¢� a u qi a m E ai W 4 L CO a -o H m M rroo O Q E a t O v E m 0 N N U a O � a a .c ,? .E a � c a m 75 d 0 J csr a U � a a 0 +' U Ja c C C LU U a E -r- c U U m O a -C c -m 3 E vi m a O + C C a a E x a W � 0 m ❑ C a E E U Cl a O O � a a a -0 L a +� _r_ T On c C ❑ Y Q a � Q a E a O v U uo 'O m C ro m dA -O C a ++ m fu c a of a °- � a M V m z 0 z f L m -0 0 ao. a• C V O y N W aL y n G� 0 r Y � ca C i O C C += 'vi 41 0 0 m 0 0 n. L M Ln LA � 19 k C 'Q V zW u i m a Exhibit A Scope of Work— Graviton Consultant Agreement 4.3.1.3 Modification The CEMLI category, Modification, refers to changes to the standard Oracle Cloud product functionality. Modifications will only be performed by Oracle product development. Requests for modifications are initiated via Oracle service request and must first be accepted by Oracle before development begins. Upon completion of development and testing, modifications are made available as part of the Oracle Cloud quarterly updates. 4.3.1.4 Localization The CEMLI category, Localization, refers to the maintenance of the system to accommodate requirements that apply to specific countries or regions. An example of localizations are changes to accommodate updates to payroll tax calculations. In the case of the City, Localizations include Federal, State, City, and Local payroll tax calculations. Localizations will only be performed by Oracle product development. In the case of localization CEMLIs, Oracle will apply this category of changes on a regular basis as part of the Oracle Cloud quarterly updates. 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Exhibit A Scope of Work —Graviton Consultant Agreement 4.3.1.6.1 Historical Data Conversion As of the drafting of this SOW the scope of historical data has been defined. However, the solution for historical data conversion is not finalized. The City will perform additional analysis on the following options for converting and housing historical data. • Simpler Systems • Oracle Fusion Data Intelligence (FDI) The project team will look to the City to make a determination for the historical data solution by the end of 2025. At that time the project team will conduct the necessary planning in order to incorporate the required implementation tasks into the Oracle Cloud implementation plan. [�G'RA)�!TON TtILtING SERvie�S Exhibit A Scope of Work — Graviton Consultant Agreement 4.3.2 CEMLI Cycles Included in the CEMLI track are five CEMLI Cycles. CEMLI Cycles represent the method by which the Graviton team will manage configuration and development for the Conference Room Pilots and test cycles. For each Conference Room Pilot, the system test deliverable, and the user acceptance test deliverable, the project management team will determine the configurations, extensions, integrations, and conversions that must be available for the project team to conduct the unit testing of the planned use cases. The required CEMLIs. will be assigned to the corresponding CEMLI cycle and managed to be available in time for the Conference Room Pilot or test cycle that requires the CEMLI. The CEMLI Cycle deliverables will include the completed configuration and development as well as unit testing of the assigned CEMLls in a non -production environment. It is anticipated that later CEMLI cycles will address the more complex CEMLI configuration and development. Graphic: CEMLI Cycles plan Design Build Test Deploy sip 000 n _■ o i—•I m n CDREeteRce C-fele ce Cnaterenca oM Not 9 Punt elOm t System Test ttSet Teft UCEMLI Cycle 1 CfML! Cycle? I C€MLI Cyde 3 CEMLI CycEe3 CEMLI Cyde 5 CEMLI Cycle 1 CEMLI Cycle 2 CEMLI Cycle 3 Initial Configurations Configuration Revisions Configuration Revisions Del iveredRe ports •Initial Workflows & Workflow Revisions Delivered Integrations Approvals Application security • Subset of Converted Delivered Reports Subset of Report Data Delivered Integratiors Development Subset of Converted Subset ofCllC/PaaS Data Development Subset of Integrations Subset of Converted Data CEMLI Cycle 4 Configuration Revisions • Workflow Revis ions App#ication Security Revisions Report Development interface Development oIC/PaaS Development • Converted Data CEMLI Cycle S • Final Configuration Revisions • Assign User Security to Users Assigns Workflows to Users 4) 51 GR�VlT01V i co�vsutriHa sertvicers Exhibit A scope of work— Graviton Consultant Agreement 4.3.3 CEMLI Track Deliverables There are seven CEMLI Track deliverables to be completed over the course of implementation. The graphic below depicts the implementation stages and the corresponding technical deliverables that will be completed. Each deliverable will be included in the project schedule. Graphic: CEMLI Track Deliverables Plan Design Build Test deploy �' v CEf�ILI Pla Project Approach for oracle Cloud CEMLI development: Configuration Extension Integration • Conversion Iterative Cycles of CEMLIs to support: • Conference Room Pilot 1 • Conference Room Pilot 2 • Conference Room Pilot 3 Iterative Cycles of CEMUs to support: • system Test • User Acceptance Test • Payroll Validation Test ("CM) Prod Cutover Execution of the Cutover Plan • open Production Environment • Migration of CEMLIs from non -Production to Production Manage Stakeholder communication The table below lists the CEMLI Track deliverables, the deliverable acceptance criteria, the City role in the completion of the deliverable, and the role Graviton will play in the completion of the deliverable. 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The change management approach combines methods to communicate the importance of change, project processes and tools to identify and document change, and programs to assist City departments to understand and prepare for change. The change management track includes five deliverables spanning the five Graviton implementation stages as depicted in the graphic below. Graphic: Change Management Track Deliverables Plan Design Build Test Deploy c E S Wg c9eanga gme, [ommunicrtlan [haneelmp a Dapa4m 1 Opvavoxb Plan Plan P<R+M�• Readiniaa Tnndti The project's change management approach includes three complementary work streams: communications, department readiness and operations transition. The purpose of the communications workstream is to ensure the City's stakeholders, departments and users have the information required for successful implementation of the Oracle Cloud application and business processes. The communications work stream will identify and categorize the stakeholders for project communication purposes and provide direction for the "who, what, when and where" details for the communications messages. The department readiness workstream includes tools and methods to review and assess the readiness of individual departments for implementation. In the department readiness workstream the project team will document the applications and business process changes and develop readiness work plans for departments to track their progress in adapting to the changes. The operations transition workstream is designed to guide the City in its transition from implementation to an operational state, with specific and detailed recommendations for post implementation operations and maintenance support. This is necessary for the City s organization to effectively support the new Oracle Cloud system at go -live and beyond. 4.4.1 Change Management Tools The Change Management Track includes the following implementation tools to aid the project team with the three change management work streams described above: communications, department readiness, and operations transition. i yy S7 =GRAVITQN �l corvav�rua aravices Exhibit A Scope of Work — Graviton Consuitant Agreement 4.4.1.1 Change Log From the start of the project, team members will capture changes and their anticipated impact on City stakeholders in a change log. For all changes documented in the Change Log, the project team will include recommended actions. The changes included in the change log will also serve as the foundation upon which department readiness workplans will be developed and monitored. Graviton will leverage Smartsheet for the change log. The specific use of Smartsheet for the purpose of recording and managing changes will be determined by the City and Graviton project managers and will be documented in the Project Management Plan and Change Management Plan deliverables. 4.4.1.2 Communications Authoring Graviton will develop video communications using Adobe Captivate as the authoring tool. The specific use of Adobe Captivate for developing communications will be determined by the City and Graviton project team members and will be documented in the Communications Plan deliverable. Adobe Captivate will be administered by Graviton project team members though completion of the Project Closeout deliverable. 4.4.1.3 Department Work Plans Department readiness encourages City departments to become fully engaged with the Oracle Cloud project, complete specific tasks and activities required for implementation, and assess departmental readiness for go -live. Department work plans will be developed as part of the department readiness activities. Department work plans identify, document, and provide specific engagement and completion activities for the departments to address to be ready to use and adopt the new Oracle Cloud system and related business processes. Graviton will use Smartsheet as the standard tool for establishing and monitoring department work plans. The departments themselves will be responsible for recording the status of their departmental tasks in the work plans. 4.4.1.4 Operations RASCI Chart The purpose of the Operations Transition Plan will be to provide the City with detailed recommendations for post implementation operations and maintenance support. A critical component of the Operations Transition Plan is identifying City staff who will fill the operations and maintenance roles. The Operations Transition Plan will include operational roles and responsibilities listed as a RASCI (Responsible, Accountable, Supports, Consulted, Informed) chart. This RASCI chart will provide detailed direction regarding "who does what" for supporting the Oracle Cloud applications after implementation. The RASCI chart will be drafted during the build stage, maintained throughout implementation, and then finalized with the City's transition to operations and maintenance. ��`� 5$ LGRavi-rQr� �� r..o NSi�Lrir� � SE�V�CtS E c : u 2 � 0 a c 0 m u .E � E E 0 U Lf � 0 � Q � � � � � � �§ 0§ Exhibit A Scope of Work— Graviton Consultant Agreement 4.4.3 Change Management Track Deliverables For each implementation phase, there will be 5 change management track deliverables to be completed over the course of implementation. The graphic below depicts the implementation stages and the corresponding change management deliverables that will be completed. Each deliverable will be included in the project schedule. Graphic: Change Management Deliverables Plan Build 'test Deploy E tUesign �0 a g Cpmmuni.V— change lnpaet Department ap¢Plan pnalysls PeadlnefS TransErion Preparing for Change Early stages focus an building awareness of and desire for change: Stakeholder Analysis Change Management Plan Communications Schedule Managing Change Middle stages focus on assessing change impact and completing tasks to prepare organization for Change Change Impact Analysis Department Readiness Reinforcing Change Later stages focus an the Organization transitioning from project to operations • Operations Plan • RASCI chart for roles and responsibilities • System Governance • Data management The table below lists the change management track deliverable, the deliverable acceptance criteria, the City's role in the completion of the deliverable, and the role Graviton will play in the completion of the deliverable. Upon development of the deliverable, the Graviton project manager will submit the deliverable and the City will review and approved the deliverable in accordance with the deliverable submission and approval process defined by the Project Management Plan deliverable that will be developed and approved during the plan stage of the project. *=Aal 6° [_q'RAVITON GON4ll LTING SERVICES rn u zGJ Ytw •: a 2 X i a pp 'a 0 m a C X ri 'f5 0 pl C U i .. �_ 0 a Y C: a a-0 O C -E O Y s m p a Q rL° +' O "❑ "m z *' 41 -m a o c u a +' a -L a m ❑ c u L c '� aaL °o QQU.i O N , O 3 Y N O c rCp Q N �- "O C o o l7 a; c v o° a Q° �7 °�' c •� Ccai o +¢-� v a D N Qy Lis o �a6 m 10 �- _ OJ CL U N 0 +M_' tia O- C �° _a j °n 41 aYi u ai ;N a� ' ao c t a� CL cmm -0• V a C 1] ❑ C y"C., iZ V a)3C -0O C Y Y / R O mn a 2 ,m a a m o " O N `~ Csl N N Qom.. � OCD u °C° a CU V ] U C ? �m a' +' -p m 'O U C '� ro� C .� -> Ou -7 •�. _0 �-+ -0 —_ C C ]i © � i a ��•' U'' v U � to l7 2 U 'L} a. -00 � i o *� -ow c L 2 U S2 M �w a"C-+ 3 o a "5 > ❑ a: v .W CL a 'a LCL �' c c a, a a c E •� m w E 3 ) a_ Y o cu ro v E c m 3 w O Y n .p d m 4 0 s N [i m Q 'q� U cu ], c f6 O <"„ }, t .a m O O U U v ]- c p ] +� O -a in ,_, ro a U cu W C U -❑ ] '_ +^ O ❑ U U C ra m a _ -° 'Y a m a� 1..J U C 0u a ro cu m ate, = Cl CL Q1 E 3 m 2 m a c O- m v a s a L �C A E "c .C] CL -0 w t 17 i] 3 E E p M C } OJ L m E U a tw 7 L C 7 a o L rq '�' 7-a 07 V t E 7 7 w .o ap 'n w 7 = po U c� E> L m. •Q yr .Y -0 E v1 -se 0 y� m m m F U -0 m -❑ ran m -O 40- -0 U -a m -O N m +ro+ -D -O l7 L) u U V U = 2 w � 01 cu v0i v0i m 0 m s m m C s ° a a s w � N m In ri -1 r-4 a 'C a o L 'a -0 vi � o ,� cn of bo E Ca o m u -6 E a m +� +� a.� c JE �' 2 a b E C in O Cl O C O p E m L m U qj In p a +' C T, C 0 3 0 +�+ ❑ 0 ai f0 C >_ O w «' c L [_1 m p0 'L °7 .v C N U Q Q c ❑ a m .a n s=, - m a a m a c :° _ E C p`� a a ❑ u +^ c E m u "ro m 3 Y ° c m y 0 C L y m C }} EO uM c "O U 0 - mo t _ T ++ O O E° vi ^ a C a U 'pp 0 m C «+ L Q1 rm-' 1 u m m Y E° 3 3 v m L i C S a E a 2- S3 C a Y c E L 0 Y E 0 0 d C b0 V U w Y a a c Y > a m E c -a r •`-' a Y C 3° E Y a, OL1 c a7 a � � m a ZI O ° .Q a of L, c: RCr m p }a � a Z` rCo r3 d u i a0+ V E 'u a E CL 0 pp t m m O E c a vi -a 7 •Q s°+ r- o _ Y L 4� U -0 C U CL 0 N 'D C a a C C m Q 0 0 U +, 3 a p 0 N U L �. 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L Y w 7 L t N a) (U w w -0 L -0 -0 0 N OL M CL C7 C 3 VA Y N L% L w a -0 C Y Y 'm i`+ � m C Y m C d w � E w c c o 0 n m w c 0 of a O i— o _a U c u -� > 'o -21 m ¢ O 0 °c:3m N H C 9 � C Y 1] O q% W N -0 QJ a � 7 m - 415 U1 O 0. C15 O _0 3 nn a u -p cu Y m W U O v R � y Gl T O O _ ., +, aj E L 3 ++ D- al 7 C O dJ m '3 Wy N CS cn sue. C a1 fC � jtw 7 7 v� Y Zi w v1 LA of �a cu m + as a u � CL C �A fO C N L L3 m 3 (D E (] U C u ++ m O N C m C -0 G L o ,, o m E 0 c ;, �� o- •u a w l u AM [u ° u ° a c 'O C Z7 j v�i ° CU °'�Y a'p M-0 O QJ vi i N N sn E C N C N f0 v1 3 R1 C w C o Cl '� oa O E +� N L c w C C m _ v1 Y > w m +-� N m C 0 Y C C .0 °D C [a a ° o " ° E : E E -a ° Q. Q� L m L, S L Q C ¢© ++ C CL 3 N cu E c L O o m v 1 ZU o 0 z !7� 'm u au fa: V Exhibit A Scope of Work— Graviton Consultant Agreement 4.5 Training Track The training track includes the deliverables and tasks to complete the training requirements to support the organizations' transition to the Oracle Cloud applications. The transition to cloud -based systems requires a greater emphasis on end user training due to both the system and business process changes that will be implemented. The project team will implement a blended learning end user training program for the City. The training track includes three deliverables spanning the five implementation stages as depicted in the graphic below. Graphic: Training Track Deliverables Plan Design Build Test Deploy -146 T,.lrtin Tnlnlnp Cs,nfeM Fndu— TrHMnt End user training activities are initiated during the build stage of the project. The timing is due to the availability of a mature set of business process maps and use cases, where the business process track has completed Conference Room Pilot 3. The inventory of use cases will be leveraged in the development of the end user training plan, where the project team defines the users that need to be trained, the business processes they are to be trained on, when training will be delivered, and how the training will be conducted. Following the development of the end user training plan, the focus will shift to the development of training content. The approach to training content will be to take a subset of use cases in a designated end user training course, and leveraging the step-by-step instructions within the use case, develop job aids and training content. The final step in the deployment of the training program is the delivery of end user training. For core users, Graviton will deliver in person classroom training. For casual end users, Graviton will deliver online learning, which will allow users to take online, self -paced, on demand training. On demand training can be taken repeatedly by the end user before and after go -live. 4.5.1 End User Training Tools Graviton will provide the following end user training tools to support the City and the project team in the development of an effective end user training program. 4.5.1.1 End User Training PDF Job Aids: Microsoft Word Graviton will develop end user training job aids in PDF. Job aids are step-by-step end user instructions that include screen shots, navigation, and written steps for completing online transactions in the Oracle Cloud system. Graviton uses Microsoft Word to expedite screen captures as Graviton project team 64 RAV ! 1 O N i®II Ci]NSIEiTIN¢ SER41Ci5 Exhibit A Scope of Work— Graviton Consultant Agreement members record transactions. Those screen captures become the job aids that are edited in Microsoft Word and then ultimately published as PDF documents. The specific use of Microsoft Word for developing job aids will be determined by the City and Graviton project team members and will be documented in the End User Training Plan deliverable. 4.5.1.2 End User Training Video Content: Adobe Captivate Graviton will develop end user training video content and job aids in SCORM 1.2 compliant format. Graviton leverages Adobe Captivate as our authoring tool. Adobe Captivate will transition training content from basic PowerPoint format to interactive videos with voice over and recorded webcam content. All Graviton developed end user training content will be owned by the City, Graviton will ensure the City has access to all training content throughout implementation and will transition all training content to the City by the conclusion of the project. The specific use of Adobe Captivate for developing training content and job aids will be determined by the City and Graviton project team members and will be documented in the End User Training Plan deliverable. Adobe Captivate will be administered by Graviton project team members though completion of the Project Closeout deliverable. 4.5.1.3 Learning Management System (LMS): LearnUpon The City will leverage Oracle Learning wherever possible to complete the End User Training program. Until such time as LearnUpon Oracle learning is implemented, Graviton will provide an optional LearnUpon learning management system (LMS) for the City's implementation of Oracle Cloud. This LMS is optional. The LMS will allow for the improved organization and administration of the blended Learning training program for the City, including course development, blending instructor -led and el -earning courses, managing LMS users, and providing reports to the project team on training progress. The specific use of the LMS will be determined by the City and Graviton project team members and will be documented in the End User Training Plan deliverable. LearnUpon will be administered by Graviton project team members through completion of the Project Closeout deliverable. Graviton would provide LearnUpon for the City's use during the project and for one year following the project go -live. The Project Closeout deliverable would establish a plan for transitioning administration of LearnUpon from Graviton project team members to City project team members. 65 LqRAVITON cON9 ul.r N SERVICES q q � / z§ /-0 ƒ �� \ ® ƒ >§ y Ln \ a / .� \ _0 k 2 {\I \ \ OL 0 ° 2 / & / E ` / aj / § 7 \ E-- 2 � \ 2 - > Lu _ u ai m { \ m \ \ 7 / \ \. 2 \ \ \ \ , i� \ ( \ ` \ / \ k/ 2 g / u — a E )) / t cu \ 7 \ 0 cu k \ .2 / [ / g - S \ \ k = - \ \ i \ \ \ o ® / mEw & cu \ - - - = 4 ° > 7 j \ e 2 2 $ % / E u ®4 m Exhibit A Scope of Work — Graviton Consultant Agreement 4.5.3 Training Track Deliverables For each implementation phase, there will be 3 training track deliverables to be completed over the course of implementation. The graphic below depicts the implementation stages and the corresponding training deliverables that will be completed. Each deliverable will be included in the project schedule. Graphic: Training Track Deliverables Plan Design Build Test Deploy L Training content Defines8lended Training Content Courses delivered as learning program developed for each Blendedlearning • Job descriptions and course program corresponding use • Leverage stepby. Classroom Training cases step use cases On Demand Online • Training courses and Develop training Training planned attendees manuals and Job • LMS as knowledge • Ll Configuration aids base Plan The table below lists the training track deliverable, the deliverable acceptance criteria, the City's role in the completion of the deliverable, and the role Graviton will play in the completion of the deliverable. Upon development of the deliverable, the Graviton project manager will submit the deliverable and the City will review and approved the deliverable in accordance with the deliverable submission and approval process defined by the Project Management Plan deliverable that will be developed and approved during the plan stage of the project. GRAVITON J�� GONSUL liNC. SS gvicES Y v v 90 bo c i c u° c O m O O a 0 u a Z X w -0 w c ° w — u o a °c° u ° E c ++ 3 `�' v� ar __ c `—° a 3 n° c aj to �..� +.r Y •CS v sz w o m o m 7 o o our a 'p o m m o ro N i L c O S3 Lv ru U •� .7 a wo a C U i 0to w o °r ° o p c 3 Vi a° c ro c C C ❑. ,._ G Y L L w ro d �C Y .r u m m Y E o as u ro a`ai ac[s _0 ar o c p L w ar m m 1' > 0 } c o F- "- �, E w> w °Y' aLr a `o Z) 10 a L U M 7 M GO U 4- m — ++ Y ++ 'wL y o >. rm a c c w `a m �*po w > � w Ln w 7 a_ •ca•° ° a , im U' Q C7 �_ -° M> p p a :m °'^ O d i .�- o Cj o Ur �. 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C 1 •C > C •CLCal •w 7 +� p � O u m EtLo 0 al '$�Cq °° ?a C a u a C E°wo p s O -0 a bD '> "+pCa�J tw m C 0 0 aa= a p a C • .[ a1C 'LiC E a = Qi L ao CL a 7 pN `C O O C C Cd Y r-mCO al -O 9QJ U E -0 = E -0 im 'tl E - MC C w O O s v c4 ai a tao c a E c E O v CL aL_cLp7� a 'u - C O m � p?a° O + i ab4 C L N C? op p Q. s °i� C9O CW 9 7auY D J3 0 C L C=a ) w -5 1 u C E�^ U w M ZC YvCi ak to ° E U m° OaC o Q ps-o°c °onv 0. � G c O c E0 a m-p o v pE 'L N al _ O rasO O iE ' 'o roC:'C O CLJ O Oaj m- C .0 FU L L Qi w m E m w m .� 0 u c 0 Y .y �a t� 0 0 0 a �_ L x w Exhibit A Scope of Work— Graviton Consultant Agreement 5 Oracle Cloud Implementation Timeline The graphic below provides a summary level project schedule, showing the two implementation phases and the five implementations stages as described in the Implementation Approach section of this Statement of Work. Graphic: Summary Timeline Plan Design \ti Buli Test *Deploy Phase 2 ERP 7/27 The kick-off date, go -live date, and end date for each implementation phase is listed in the table below. Table: City Implementation Phase Schedule *Phase 2 LHP will kickoff the Chart of Account Redesign effort August 4, 2025. However all other Phase 2 ERP activities will not start until January 2, 2026. The timeline for each stage is based upon the critical path deliverables and milestones. Those critical path deliverables and milestones are depicted in the graphic below. Graphic: Graviton Methodology Critical Path Plan Design build Test Deploy 0-0 W� i��* I m p, SP Maps/Use Claud Business Conference Conf—ce ConferenceProduttion Cas Processes ROOM Pilo[ Room pilot 2 Roam Pilo, 3 system Test User Test Support EI=WEl U To CEMU Cyde 1 CEMU Cycle 2 [EMU Cade 3 CtMU Cyde 4 CEMU Cade 5 Prod Cueuaer In the sections that follow the critical path timeline and detailed schedule are defined for both Phase 1 HCM and Phase 2 ERP. 72 [PRA'�!TON sanvic€s Exhibit A Scope of Work — Graviton Consultant Agreement 5.1 Phase 1 HCM Implementation Timeline Phase 1 HCM is scheduled to start September 1, 2025, and end March 26, 2027. Phase 1 HCM includes a go -live of January 1, 2027. The go -live will follow a sixteen -month implementation. Graviton will provide production support services for three months after go -live. This Statement of Work includes a Gantt chart depicting the Phase 1 HCM critical path, as well as an initial Phase 1 HCM project schedule. 5.1.1 Phase 1 HCM Critical Path The Phase 1 HCM critical path deliverables are seventeen business process and CEMLI implementation track deliverables required to prepare the Oracle Cloud applications for the City's Phase 1 HCM go -live. The critical path deliverables are the basis for the Phase 1 HCM timeline. The project management, change management, and training implementation track deliverables are scheduled in relation to the Phase 1 HCM critical path deliverables and milestones they are dependent on. Siege 1 -Plan 1.1,1 Project Management Plan 1-2-1 RequlremerrWUse 0ases10PM1 Stage 2 - Design _ 1.2.2 6 mess, Process Famma A-1 1.3.2 CEMLI Cycle 1 1.2.3 Conference Room Peal I Stage 3-euld 1.3.3 CEM LI Cyde2 L. A — Conference Room Plat i.3.4 CEMLI Cycle 3 _ LZ5 I Conference Room Plot 3 Stego4 Test 1.3.5 CEMLI Cycle 4 1.16 System Test CEMLI Cycle 6 1.2.7 L „ user Acceptance Test 1.2.9 s .Payroll Pa 110 Test 1.6.3 End User Training Smpe6-Gep1v7_ .._ - - 1.3.T PnAuc0on Cower L2.9 Product! on Support Graphic: Phase 1 HCM Critical Path Gantt Chart 30d 0W011215 101I0b25 20d 0W01125 05/26125 20d 09f1572s IMI6'2s e0d 1W326 0100M T= _:... 20d IOr1325 11107725 4� IVIOP25 01A226 20d 01r05126 _ 01 M26 130d 02VMS 071312A 40d 0202126 032726 20d 03130I26 042428 40d 0412726 05fl926 20d 06/22/26 0711 T26 124d 072026 0110127 25d 07r20128 03121/26 - 40d 0612426 101 26 20d 1011926 1111326 20d 1111626 12/1126 300tl 071272e 1211126 30d 11123t26 01/0127 TOd 122126 0326t17 .,_ - .......F __ 10d I2Y21rA n110127 60d 0110427 032627 5.1.2 Phase 1 HCM Schedule At Phase 1 HCM initiation, a detailed project schedule will be created in Smartsheet and will be available for collaboration with all Graviton and City project team members. Maintenance of the project schedule will be a recurring task that is defined in the Project Management Plan deliverable to be completed in the first weeks of the project phase. The table below represents the initial schedule of deliverables for Phase 1 HCM. The schedule is the basis for the Graviton Phase 1 HCM staffing plan and implementation services costs. Table: Phase 1 HCM Schedule l) 73 GRAVITON 4_4�2=2W11�. cowevtriwe senviees Exhibit A Scope of Work —Graviton Consultant Agreement ID Task Name Stage 1 - Plan Duration 1d 30d Start 09/01/25 Finish 03/26/27 10/10/25 1.1.1 Project Management Plan 20d 09/01/25 09/26/25 1.2.1 Requirements/Use Cases/BPMs 20d 09/15/25 10/10/25 Stage 2 - Design 80d 10/13/25 01/30/26 1.2.2 Business Process Familiarization 20d 10/13/25 11/07/25 1.3.1 CEMLI Plan 20d 10/13/25 11/07/25 1.3.2 CEMLI Cycle 1 40d 11/10/25 01/02/26 1.2.3 Conference Room Pilot 1 20d 01/05/26 01/30/26 1.4.1 Change Management Plan 20d 12/08/25 01/02/26 1.4.2 Communications Plan 20d 01/05/26 01/30/26 Stage 3 - Build 130d 02/02/26 07/31/26 1.3.3 CEMLI Cycle 2 40d 02/02/26 03/27/26 1.2.4 Conference Room Pilot 20d 03/30/26 04/24/26 1.3.4 CEMLI Cycle 3 40d 04/27/26 06/19/26 1.2.5 Conference Room Pilot 3 20d 06/22/26 07/17/26 1.1.2 Project Scope 20d 07/06/26 07/31/26 11.3 Test Plan 20d 07/06/26 07/31/26 1.4.3 Change Impact Analysis 20d 07/06/26 07/31/26 1.5.1 End User Training Plan 20d 07/06/26 07/31/26 Stage 4 - Test 120d 07/20/26 01/01/27 1.3.5 CEMLI Cycle 4 25d 07/20/26 08/21/26 1.2.6 System Test 40d 08/24/26 10/16/26 1.3.6 CEMLI Cycle 5 20d 10/19/26 11/13/26 1.2.7 User Acceptance Test 20d 11/16/26 12/11/26 1.2.8 Payroll Parallel Test 100d 07/27/26 12/11/26 1.1.4 Cutover Plan 20d 11/16/26 12/11/26 1.5.2 End User Training Content 60d 09/21/26 12/11/26 1.5.3 End User Training 30d 11/23/26 01/01/27 1.4.4 Department Readiness 30d 11/23/26 01/01/27 Stage 5 - Deploy 70d 12/21/26 03/26/27 1.3.7 Production Cutover 10d 12/21/26 01/01/27 1.4.5 Operations Transition Plan 20d 01/04/27 01/29/27 1.2.9 Production Support 60d 01/04/27 03/26/27 1.1.5 Project Phase Closeout 20d 03/01/27 03/26/27 )a 74 GRAVITON CONS U LT{NG SERVICES ExhihitA Scope of Work —Graviton Consultant Agreement 5.2 Phase 2 ERP Implementation Timeline Phase 2 ERP is scheduled to begin August 4, 2025, and end October 1, 2027, with a July 1, 2027, go -live. Phase 2 ERP will be a twenty three-month implementation followed by three months of support. This Statement of Work includes a Gantt chart depicting the Phase 2 ERP critical path, as well as an initial Phase 2 ERP project schedule. 5.2.1 Phase 2 ERP Critical Path The Phase 2 ERP critical path deliverables are seventeen business process and CEMLI implementation track deliverables required to prepare the Oracle Cloud applications for the City's Phase 2 ERP go -live. The critical path deliverables are the basis for the Phase 2 ERP timeline. The project management, change management, and training implementation track deliverables are scheduled in relation to the Phase 2 ERP critical path deliverables and milestones they are dependent on. Graphic: Phase 2 ERP Critical Path Gantt Chart Plrhlpl.m.rpilonrdt ISM 07,W/M alla]a u,o ee.n a,ti<u.. oetip• +jai prmrrs 9ITz_'6 '�� nape i - Fin p7 plww azam z1 Picpt Yyt�geae.a Ptr. 1h a1vif`� + d gapa2 pie 80e 07iVPffi o6na 0d Svc r"Ic.- 11� 23_ CENLi C9elel Rid 79rs::_8 OaII::2a 227 Urez*vwe F.tarnl�il 2Pe t�'..5 p6'1S_ti= � amp 3-pul laoa OaY87m Dirls 7 _ a23 GW ePvwn Pict._ 2`ae M TIM 09'Irs _]. C-eWLIC,r 3 ere 6H11r:2, IIll Y:6 Yal. z_; Csewre Avsn Pbli tad 4ille 'slJS st3pa4.TM NOe IZUIM 2.15 Z211�6 0IM2Y -20 5i9em Self +]d R'. Ir7 -03L`9=T Y1l CEWtf cyY 5 ?Pe _al�YSr zz] User acrre,*�eresl zLte 0y+g7; re�afa7 - �_ 25.3 EM IJu+YraFng 3M OSrdf'T p]ti;127 sft"_ C ph l 75d O5=17 IMIR] 237 walrt] oar �e � 9 P,�^S� 07�7 IQAClr] 5.2.2 Phase 2 ERP Schedule At Phase 2 ERP initiation, a detailed project schedule will be created in Smartsheet and will be available for collaboration with all Graviton and City project team members. Maintenance of the project schedule will be a recurring task that is defined in the Project Management Plan deliverable to be completed in the first weeks of the project phase. The table below represents the initial schedule of deliverables for Phase 2 ERP. The schedule is the basis for the Graviton Phase 2 ERP staffing plan and implementation services costs. Table: Phase 2 ERP Schedule 75 =GR A; 0 N ��II - NSULTrNiO SE 110E3 Exhibit AScope of Work —Graviton Consultant Agreement ID Task Name Pre -Implementation Tasks Duration 130d Start 1' 14 08/04/25 Finish 10/01/27 01/02/26 2.2.0 Chart of Account Design 130d 07/07/25 01/02/26 Stage 1- Plan 40d 01/05/26 02/27/26 2.1.1 Project Management Plan 20d 01/05/26 01/30/26 2.2.1 Requirements/Use Cases/BPMs 20d 02/02/26 02/27/26 Stage 2 - Design 80d 03/02/26 06/19/26 2.2.2 Business Process Familiarization 20d 03/02/26 03/27/26 2.3.2 CEMLI Cycle 1 40d 03/30/26 05/22/26 2.2.3 Conference Room Pilot 1 20d 05/25/26 06/19/26 Stage 3 - Build 150d 06/22/26 01/15/27 2.3.3 CEMLI Cycle 2 40d 06/22/26 08/14/26 2.2.4 Conference Room Pilot 2 25d 08/17/26 09/18/26 2.3.4 CEMLI Cycle 3 40d 09/21/26 11/13/26 2.2.5 Conference Room Pilot 3 25d 11/16/26 12/18/26 2.1.2 Project Scope 20d 12/21/26 01/15/27 2.1.3 Test Plan 20d 12/21/26 01/15/27 2.5.1 End User Training Plan 20d 12/21/26 01/15/27 Stage 4-Test 140d 12/21/26 07/02/27 2.3.5 CEMLI Cycle 4 30d 12/21/26 01/29/27 2.2.6 System Test 40d 02/01/27 03/26/27 2.3.6 CEMLI Cycle 5 20d 03/29/27 04/23/27 2.2.7 User Acceptance Test 20d 04/26/27 05/21/27 2.1.4 Cutover Plan 20d 04/26/27 05/21/27 2.5.2 End User Training Content 60d 03/01/27 05/21/27 2.5.3 End User Training 30d 05/24/27 07/02/27 2.4.4 Department Readiness 30d 05/24/27 07/02/27 Stage 5 - Deploy 75d 06/21/27 10/01/27 2.3.7 Production Cutover 10d 06/21/27 07/02/27 2.4.5 Operations Transition Plan 20d 07/05/27 07/30/27 2.2.8 Production Support 65d 07/05/27 10/01/27 2.1.5 Project Phase Closeout 20d 09/06/27 10/01/27 'S GRAVITON T GRNS VLrINO SEFviCEg Exhibit A Scope of Work — Graviton Consultant Agreement 6 oracle Cloud Implementation Staffing Implementation of the Oracle Cloud modules for the City will require close collaboration between Graviton and City project team members. This Oracle Cloud Implementation Staffing section describes the Graviton and City project teams that will complete the implementation of Oracle Cloud for the City. The project roles of both Graviton and City project team members are defined. In addition, a Graviton project team organization chart and staffing plan, as well as a City staffing plan are included for each project phase. 6.1 Project Roles 6.1.1 Graviton Project Roles The Graviton project team includes Oracle Cloud experienced consultants that have the versatility to perform project tasks across the project management, business process, technical, change management, and training implementation tracks. However, the primary role of each position in the Graviton organization chart is described in the table below. Table:. Graviton Project Roles Project Role Description Project Manager The Graviton's project manager will oversee the project's execution and will be accountable for its success. The Graviton project manager will also participate in the steering committee and Leadership meetings with the City to ensure that any feedback from the City is properly addressed. The Graviton project manager will manage the day-to-day task assignments for the project team. The Graviton project manager will ensure project management best practices are being followed including ongoing risk management activities. he Graviton Project Manager will will be responsible for completing the following work products: • Project Management Plan • Project Scope • Test Plan • End User Training Plan • Cutover Plan • Project Closeout Associate Project Manager The Graviton Associate Project Manager is a member of the Project Management Team reporting to the Graviton Project Manager. The Graviton Associate Project Manager will administer the Graviton project management tools including SharePoint, martsheet, OneNote, Mira, Adobe Captivate, and LearnUpon. The Graviton Associate Project Manager will be responsible for maintaining the project schedule, project martsheets, and project Miro board, Solution Architect Graviton will assign a solution architect to Phase 1 HCM and two Solution Architects to Phase 2 ERP. The solution architects will be responsible for overseeing the functional and technical design, and for ensuring the Oracle Cloud modules and corresponding EMLI development will meet the City`s goals as stated in this SOW. 77 GRAVITON ULTING SEH41GE9 =l Exhibit A Scope of work— Graviton Consultant Agreement Project Role Description Business raviton business process consultants will bring Oracle Cloud application expertise to Process Consultants he project team and will work on the work products and deliverables listed in this OW through the life of the project. They will be responsible for the following work products and deliverables: • Business Process Maps and Use Cases • Business Process Familiarization • Conference Room Pilot 1 • Conference Room Pilot 2 • Conference Room Pilot 3 • System Test • User Acceptance Test • Payroll Validation Test • End User Training • Production Support CEMLI Developers Graviton CEMLI developers bring expert knowledge in the Oracle Cloud tools that will be utilized for CEMLI development including OTBI, Oracle PaaS, OIC, etc. CEMLI Developers will develop the following CEMLI Track work products and deliverables listed in this SOW: • CEMLI Plan • CEMLI Cycle 1 • CEMLI Cycle 2 • CEMLI Cycle 3 • CEMLI Cycle 4 • CEMLI Cycle 5 • Production Cutover CEMLI Business Analysts Graviton CEMLI Business Analysts bring Oracle Cloud configuration expertise. CEMLI Business Analyst resources will develop the following work products and deliverables listed in this SOW: • CEMLI Cycle 1 • CEMLI Cycle 2 • CEMLI Cycle 3 • CEMLI Cycle 3 • CEMLI Cycle 4 • System Test • End User Training Content • Production Cutover • Production Support Change Management Lead The Graviton Change Management Lead will be responsible for working with project team members to facilitate the completion of the change management track work products including the following: • Change Management Plan • Communications Plan • Change Impact Analysis • Department Readiness Plan • Operations Transition Plan tl 78 G�AVITQN _� —. cONF�]ITING SERyifES Exhibit A Scope of Work — Graviton Consultant Agreement 6.1.2 City Project Roles The City project team includes experts in City business processes, City legacy systems, and City organizational considerations. City project team members will participate in project activities across implementation tracks. However, each City project team member will be assigned a primary project role, which can be described in the table below. Table: City Project Roles Project Role Description Steering Committee The City Steering Committee will be responsible for providing the strategic direction or the project and serving as the escalation point for project Risks, Actions, Issues, and Decisions which the project team is unable to resolve itself. The Steering Committee ill meet on a regular basis to review the project progress summary, change management status, active project tasks, and future project tasks. The Steering Committee agenda, timing, and participants will be documented in the Project Management Plan deliverable. Project Manager The City Project Manager will be responsible for leading City project team members in he completion of their assigned project tasks; ensuring City team members follow the project management processes defined by the Project Management Plan deliverable. The City Project Manager will facilitate City decision making. The City Project Manager ill schedule and facilitate Steering Committee and Leadership Update meetings. The City Project Manager will assist the Graviton Project Manager in the completion of the following Project Management deliverables in accordance with the deliverable definitions included in this Statement of Work. • Project Management Plan • Project Scope • Test Plan • Cutover Plan • Project Closeout Functional Leads City Functional Leads are experts in City integrated business processes. City Functional Leads are authorized by City executive team members to make Oracle Cloud configuration decisions based upon the information and guidance provided by their Graviton project team counterparts. City Functional Leads will support CEMLI development, providing business process requirements related to data conversions, interfaces, configuration, security, workflow, and reporting. City Functional Leads will participate in work sessions related to the following project deliverables in accordance with the deliverable definitions included in this Statement of Work. • Business Process Familiarization • CEMLI Cycle 1 • Conference Room Pilot 1 • CEMLI Cycle 2 • Conference Room Pilot 2 • CEMLI Cycle 3 • Conference Room Pilot 3 • System Test 'g GRAVITON TING TING 5E"VILE5 Exhibit A Scope of Work —Graviton Consultant Agreement • User Acceptance Test • Payroll validation Test • End User Training • Production Support Subject Matter Experts City Subject Matter Experts are key stakeholders in the City, who are experts in both City-wide and department -specific business processes. City Subject Matter Experts are encouraged to actively provide feedback to both the Project Management team as well as the City and Graviton Functional team. As required, City Subject Matter Experts will support CEMLI development by providing business process expertise to he development resources. City Subject Matter Experts will receive knowledge transfer as they actively participate in work sessions related to the following project deliverables in accordance with the deliverable definitions included in this Statement f Work. • Cloud Business Process Familiarization • CEMLI Cycle 1 • Conference Room Pilot 1 • CEMLI Cycle 2 • Conference Room Pilot 2 • CEMLI Cycle 3 • Conference Room Pilot 3 • CEMLI Cycle 4 • System Test • CEMLI Cycle 5 • User Acceptance Test • Production Support City Subject Matter Experts must also be able to provide insight into department specific requirements. The following functional areas require the City to assign subject matter experts for affected departments. • Human Resources —Subject Matter Experts are required to provide expertise on subjects the City HR Lead requires assistance with. • Time and Attendance — Subject Matter Experts are required to provide department time and attendance requirements and approval workflows. • General Ledger/Accounting — Subject Matter Experts are required to bring additional perspective and expertise to accounting related design discussions including chart of accounts and financial reporting. • Projects and Grants — Subject Matter Experts are required to provide department project and grant requirements including grant reimbursement, project reporting, and data conversion. • Procurement/Purchasing— Subject Matter Experts are required to provide department specific procurement requirements including requisition approvals and contracts. • Inventory Management — Subject Matter Experts are requred to provide department specific inventory requirements including item set up and inventory related business processes. ethnical Developers ity Technical Developers bring expert knowledge in the City legacy systems for the purpose of supporting the Oracle Cloud CEMLI development. City Developers will take 80 GRAVITON jClii�LSiiiS�iiS}i Cprus��r[M❑ SEfiVIGES Exhibit A scope of Work— Graviton Consultant Agreement in active role in the completion of interfaces and data conversion. They will also sarticipate in and provide support as needed for reporting, security, workflow levelopment, and configuration efforts in accordance with the development process( locumented in this Statement of Work. Those processes will be further defined by th :EMLI Plan deliverable. City Technical Developers will participate in the completion c he following deliverables in accordance with the deliverable definitions documented n this SOW: • CEMLI Plan • CEMLI Cycle 1 • CEMLI Cycle 2 • CEMLI Cycle 3 • CEMLI Cycle 4 • CEMLI Cycle 5 • Production Cutover $� GRAVITON 'i CON5lY TI.. S..V ICES Exhibit A Scope of Work — Graviton consultant Agreement 6.2 Phase 1 HCM Project Team The Phase 1 HCM project team organization chart and staffing plans for Graviton team members, as well as a staffing plan for City team members, are included below. 6.2.1 Phase 1 HCM Graviton Project Team Organization Chart The Graviton project team is organized by implementation track. Team members that align with an implementation track are generally responsible for the completion of work products in that implementation track. US Resources Graphic: Graviton Phase 1 HCM Project Team Organization Chart Project Management Team Greg Catanzano I E Project Manager Dhrumil Dwivedi Ray Hirte Associate Project Manager Change Manager HCM Team Offshore Resources Development Team US Resources Offshore Resources I 82 GRAVITON aKs,s Q C Q Q u 7 O AC a O a Qj N .G a m cu u > a � CL N O u rl m L CL V CL m 0 VdOmFO `a RRR R - - _ R R R n Vv. _ _ _ - _ R R R -RR _ R R R R R RRRR R R R R R R n R R R R RRR r RR €.R R RRR R RRR n. R RRRR R R A R R R R R RRR R - _ _ _2 R R R R R R R R R R RRR - R R R R R R R .9 R R R R R R R R R R R R R R R R R R R -,Ann,- X99RER 29, R RRR R R R R R RR rv�R gm 9____ 229ry R R - - _ 92 R R R R R - R ff9 R _ -EFR.-SSr I L�� o _ � RGU n. SID F }� QD II1 Y a a a E Y C a L � C 6 cu a � � a N O � E a 7 w O a a Q N CL c a O N Cc: L � � N ly C > CP fu o bp CL + m (u s s a ca U > a O a -0 r m y a oq u E a a a Y F CO c ci a a m N_ �o Q ai C a 7 0 0- m - a d C3 O •` a t Q 7 �O' a m O [A C 0 O fl_ U ) a mo fu C u E v m a Q a a L L Y O L� Exhibit A Scope of Work — Graviton Consultant Agreement 6.3 Phase 2 ERP Project Team The Phase 2 ERP project team organization chart and staffing plan for Graviton team members, as well as a staffing plan for City team members, are included below. 6.3.1 Phase 2 ERP Graviton Project Team Organization Chart The Graviton project team is organized by implementation track. Those team members that align with an implementation track are generally responsible for the completion of work products in that implementation track. Graphic: Graviton Phase 2 ERP Project Team Organization Chart Project Management Team Greg Catanzano Project Monoger Dhrumil Dwivedi Ray Hirte Associate Project Manager Change Manager ERP Team Us Resources offshore Resources Development Team .-.• .. Us Resources offshore Resources GRAVITON / !CONS-TING SERVICES N M _ me e°a 9p V - c } 5 «_- SSRRwRw RwR99^_ Q R R RRR A Rapp9 al al s RR- 9yWwWRW ARRaCp E N yR/' Lam• .n e- LL m .O c c _ sscay_ RRR99p oj a a C G w �a `E [9 R wRpR R CL 0 P.P.�fl P. Cy L R RCU R wIRR _ W , 4 as -RRRRRR C G al CL SIX IRR _ e u % b' ai__ _ R R A A R R y ^_ p R ARRAR R4« ^ LD {. L � 9SRARAR =RRp99 CU q RAR_R.R N M 8 RRR_Rfl M+ C_ M c � C � c RRR �'RR Q G E � 8- RRARARR y9B.pp N' a+ aF � s9- yeRwRAA saap99 � *., a a1 _ _ RRRp R Raj++ RRR^_RW L U d d __ ___ _ RRRtrR P. 0; C C C __ RRR«RR Q Q -0 a S R9- «RRRRW 8R9ppo '� •} LD 0 cr U RRWflx . R s Rw P.p R1k L � N L O tl RRReAP. },. C 7 € RR- ySRwRR'A R§bp 9 0J C � RA' RRARRWR YY9trp9 � Q � DD Q C B aw- -RRRR A.w 9_ E f6 RR RR AR a, `R w. - - RRR RR Q C d _R� __ _ RRR^_Rx u1 N ^_ R ______ R RRR Ra a7 0 G Y .{ y R _ __ w R R p F.PR.� R R - R RR=RR 0 (a W] CD U � � � W- S S R R A A R R-' _ f) y eW- yRARRR C + U v Q h0 ai «R ra +• N m Q .., . w U O . . ai a N v - L L U C a eU 7 8 e = al v — L q C ff c _ u N _ w SO 0 t C -z�M. 0 Q U b yq 'u s og �N.g z- gg C N N ,O a - r s m a/ C (U�a E ` C7 w ,�"--cwNI ! 455 --E a � �gS�a egg4 �H aaas� c v Q m ni In lD 9 1' 4 Exhibit A Scope of work— Graviton Consultant Agreement 7 Oracle Cloud Implementation Cost The Graviton project team will complete the Oracle Cloud implementation for the City following the implementation scope, implementation approach, implementation timeline, and implementation staffing outlined in this SOW. The sections below list the corresponding Graviton implementation costs. The implementation services will be performed on a fixed price basis, 7.1 Implementation Cost Summary The table below summarizes the implementation services costs to complete the Oracle Cloud implementation for the City. Implementation Services will be billed on a fixed price basis. The Graviton implementation costs do not include the Oracle Cloud SaaS fees. Table: Implementation Cost Summary Phase 1 HCM DescriptionPhase Human Capital Management Implementation $1,799,270 Phase 2 ERP Enterprise Resource Planning Implementation $2,178,670 Optional Oracle Fusion Analytics Implementation Services $84,710 Optional Cardon Solutions Implementation Services $300,000 Sub Total $49362,650 10% Contingency $436,265 $4,798,915 The totals above include planned travel expenses for Graviton team members. For each project phase the corresponding travel costs have been included in the payment schedule. Graviton and the City project managers will agree to those points during each project phase where Graviton consultants' onsite attendance is required. 7.2 Implementation Payment Schedule The tables below represent the payment schedule for the implementation of Oracle Cloud for the City. For each payment, the table lists the estimated completion date and amount. There are two categories of payments: deliverables and milestones. Deliverable payments will be ready to bill upon completion of the corresponding deliverable and approval from the City that the deliverable meets the acceptance criteria documented in this Statement of Work. Project management milestone payments will also be billed monthly and will meet the deliverable acceptance criteria listed in deliverable 2.1.1 Project Management Plan. The deliverable approval process is defined in section 8 of this Statement of Work. The City and Graviton agree that a single invoice will be submitted to the City at the end of each month of the project. The invoice will include a line item for that month's corresponding project management milestone payments as well as line items for each deliverable or milestone that was approved during that month. 4+ 88 GRAVITON ,o.su�riwa sEavices Exhibit A Scope of Work— Grauitan Consultant Agreement [G::R:::A::;v� &4 TON 1 �/i�'4 1GOw54inrvd SER VIGEB �l Exhibit A Scope of work —Graviton Consultant Agreement 7.2.1 Phase 1 HCIVI Implementation Payment Schedule The table below lists the Phase 1 HCM implementation payments with target completion date and deliverable amount. Table: Phase 1 HCM Implementation Payment Schedule No. Phase 1 WBS ID Deliverable 1 HCM 1.0.1 Project Management Month 1 Estimated Completion Date 09/30/25 Amount $25,000.00 2 1.2.1 Requirements, Use Cases, BPMs 10/10/25 $17,934.51 3 1.0.2 Project Management Month 2 10/31/25 $40,000.00 4 1.2.2 Business Process Familiarization 11/07/25 $56,550.28 5 1.0.3 Project Management Month 3 1.1/30/25 $40,000.00 6 1.0.4 Project Management Month 4 12/31/25 $40,000.00 7 1.3.2 CEMLI Cycle 1 01/02/26 $136,976.34 8 1.2.3 Conference Room Pilot 1 01/30/26 $80,635.49 9 1.0.5 Project Management Month 5 01/31/26 $40,000.00 10 1.0.6 Project Management Month 6 02/28/26 $40,000.00 11 1.3.3 CEMLI Cycle 2 03/27/26 $131,740.42 12 1.0.7 Project Management Month 7 03/31/26 $40,000.00 13 1.2.4 Conference Room Pilot 2 04/24/26 $71,210.85 14 1.0.8 Project Management Month 8 04/30/26 $40,000.00 15 1.0.9 Project Management Month 9 05/31/26 $40,000.00 16 1.3.4 CEMLI Cycle 3 06/19/26 $134,881.97 17 1.0.10 Project Management Month 10 06/30/26 $40,000.00 18 1.2.5 Conference Room Pilot 3 07/17/26 $65,974.93 19 1.0.11 Project Management Month 11 07/31/26 $40,000.00 20 1.3.5 CEMLI Cycle 4 08/21/26 $83,567.61 21 1.012 Project Management Month 12 08/31/26 $40,000.00 22 1.0.13 Project Management Month 13 09/30/26 $40,000.00 23 1.2.6 System Test 10/16/26 $142,421.69 24 1.0.14 Project Management Month 14 10/31/26 $40,000.00 25 1.3.6 CEMLI Cycle 5 11/13/26 $76,237.32 26 1.0.15 Project Management Month 15 11/30/26 $40,000.00 27 1.2.7 User Acceptance Test 12/11/26 $49,220.00 28 1.0.16 Project Management Month 16 12/31/26 $40,000.00 29 1.3.7 Production Cutover 01/01/27 $36,653.80 30 1.0.17 Project Management Month 17 01/31/27 $40,000.00 31 1.2.8 Production Support 03/26/27 $50,264.79 $1,799,270.00 90 G�A�T!N BE3MIC85 T Exhibit A Scope of work— Graviton Consultant Agreement 7.2.2 Phase 2 ERP Implementation Payment Schedule The table below lists the Phase 2 ERP implementation payments with target completion date and deliverable amount. Table: Phase 2 ERP Implementation Payment Schedule Estimated No. WBS r Deliverable Completion Date Phase 2 ERP 1 2.2.0 Chart of Accounts Design 01/02/26 $58,840.81 2 2.0.1 Project Management Month 1 01/31/26 $15,000.00 3 2.2.1 Requirements, Use Cases, BPMs 02/27/26 $15,467.90 4 2.0.2 Project Management Month 2 02/28/26 $15,000.00 5 2.2.2 Business Process Familiarization 03/27/26 $74,145.19 6 2.0.3 Project Management Month 3 03/31/26 $50,000.00 7 2.0.4 Project Management Month 4 04/30/26 $50,000.00 8 2.3.2 CEMLI Cycle 1 05/22/26 $123,327.61 9 2.0.5 Project Management Month 5 05/31/26 $50,000.00 10 2.2.3 Conference Room Pilot 1 06/19/26 $89,524.03 11 2.0.6 Project Management Month 6 06/30/26 $50,000.00 12 2.0.7 Project Management Month 7 07/31/26 $50,000.00 13 2.3.3 CEMLI Cycle 2 08/14/26 $147,064.52 14 2.0.8 Project Management Month 8 08/31/26 $50,000.00 15 2.2.4 Conference Room Pilot 2 09/18/26 $60,103.63 16 2.0.9 Project Management Month 9 09/30/26 $50,000.00 17 2.0,10 Project Management Month 10 10/31/26 $50,000.00 18 2.3.4 CEMLI Cycle 3 11/13/26 $147,064.52 19 2.0.11 Project Management Month 11 11/30/26 $50,000.00 20 2.2.5 Conference Room Pilot 3 12/18/26 $60,103.63 21 2.0.12 Project Management Month 12 12/31/26 $50,000.00 22 2.3.5 CEMLI Cycle 4 01/29/27 $59,212.10 23 2.0.13 Project Management Month 13 01/31/27 $50,000,00 24 2.0.14 Project Management Month 14 02/28/27 $50,000.00 25 2.2.6 System Test 03/26/27 $149,293.34 26 2.0.15 Project Management Month 15 03/31/27 $50,000.00 27 2.3.6 CEMLI Cycle 5 04/23/27 $56,314.64 28 2.0.16 Project Management Month 16 04/30/27 $50,000.00 29 2.2.7 User Acceptance Test 05/21/27 $67,570.17 30 2.0.17 Project Management Month 17 05/31/27 $50,000.00 31 2.0.18 Project Management Month 18 06/30/27 $50,000.00 32 2.3.7 Production Cutover 07/02/27 $97,919.08 33 2.0.19 Project Management Month 19 07/31/27 $50,000.00 34 2.2.8 Production Support 10/01/27 $92,718.85 $2,178,670.00 91 GRAVITON �� CONS4TN4 SEwViCES Exhibit A Scope of Work —Graviton Consultant Agreement 7.3 Graviton Implementation Services Rate Card The table below lists the Graviton rates to be used if Graviton and the City agree to expand the scope of Graviton services beyond those fixed price implementation services included in this Statement of Work. The hourly rates for each Graviton project team position are included. Table: Graviton Rate Card Graviton Position Solution Architect Hourly Rate $175.00 Project Manager $175.00 Functional Consultants (onshore) $150.00 Technial Developer (onshore) $135.00 Technical Developer (offshore) $35.00 Business Analyst (offshore) $35.00 Change Management Lead $135.00 92 [�GRAVITQN Corv� V�f IN('. Y@ay10EY Exhibit A Scope of Work — Graviton Consultant Agreement 8 Oracle Cloud Implementation Acceptance The City will have an opportunity to review and either (a) accept or (b) reject the Services and Deliverables as set forth in this SOW ("Acceptance Process"). If City rejects, the City will provide Graviton with a written description of the rejection. Graviton and the City will review the rejection and agree on a resolution to the rejection. As part of such Acceptance Process, Graviton and City will (a) act reasonably, taking into account the specifications of the Services and (b) not withhold acceptance of Services for minor or insubstantial variations, as agreed to by both parties, to meet specifications unless such variations materially and adversely impact City's use of the Services. City's use of the Services shall not be deemed an Acceptance. City will not owe Graviton any compensation for the correction of Services as part of the Acceptance Process. 8.1 Deliverable or Service Acceptance Acceptance by the City is required for all Deliverables identified in this SOW. Graviton shall deliver completed Deliverables for review and approval. Deliverables shall be accepted or rejected within five (5) business days from the time of submittal for acceptance unless mutually agreed to another timeline. The Deliverable Acceptance Process is described below. 1) Submission of Deliverables - The Graviton Project Manager, or designee, will prepare a Deliverable Acceptance email and forward with the respective Deliverable to the City Project Manager, or designee, for consideration. 2) Assessment of Deliverables -The City representative(s) will determine whether the Deliverable meets the requirements as defined in this SOW, that the Deliverable is complete, and that the Deliverable is free from errors. 3) Acceptance / Rejection -After reviewing, the City will either accept the Deliverable (by providing an email reply stating the City approves the deliverable) or will provide a written reason for rejecting it to the Graviton team. If feedback from multiple City representatives is received, then the City Project Manager, or City designee, will consolidate that feedback before delivering it to the Graviton team. 4) Correction of Service Deliverables — Graviton will correct in -scope problems found with the service deliverable and will address the correction of out -of -scope changes according to the Change Management Process. Graviton will submit a schedule for making changes to the service deliverable within three (3) business days of receiving a rejected Deliverable Acceptance email. Once Graviton corrects all previously identified in -scope problems, the Deliverable will go through the acceptance process again. The Deliverable will be deemed accepted when City provides an email reply stating the City approves the deliverable. S) Monitoring and Reporting - The Graviton project team will track Deliverable acceptance. Updates on Deliverable acceptance will be discussed in the project management status meeting. Deliverable acceptance issues that cannot be resolved will be elevated to the Project Steering Committee. 93 GRAVITQN � � coNsuuwa services EXHIBIT B COSTS - FEE PROPOSAL EXIIIBIT B COMPENSATION Fee Proposal including hourly rates if applicable The tables below represent the payment schedule for the implementation of Oracle Cloud for the City. For each payment, the table lists the estimated completion date and amount. Phase 1 HCM Implementation Payment Schedule No. WBS ID Deliverable LOMptexion Date 1 1.0.1 Project Management Month 1 09/30/25 $25,000.00 2 1.2.1 Requirements, Use Cases, BPMs 10/10/25 $17,934.51 3 1.0.2 Project Management Month 2 10/31/25 $40,000.00 4 1.2.2 Business Process Familiarization 11/07/25 $56,550.28 5 1.0.3 Project Management Month 3 11/30/25 $40,000.00 6 1.0.4 Project Management Month 4 12/31/25 $40,000.00 7 1.3.2 CEMLI Cycle 1 01/02/26 $136,976.34 8 1.2.3 Conference Room Pilot 1 01/30/26 $80,635.49 9 1.0.5 Project Management Month 5 01/31/26 $40,000.00 10 1.0.6 Project Management Month 6 02/28/26 $40,000.00 11 13.3 CEMLI Cycle 2 03/27/26 $131,740.42 12 1.0.7 Project Management Month 7 03/31/26 $40,000.00 13 1.2.4 Conference Room Pilot 2 04/24/26 $71,210.85 14 1.0.8 Project Management Month 8 04/30/26 $40,000.00 15 1.0.9 Project Management Month 9 05/31/26 $40,000.00 16 1.3.4 CEMLI Cycle 3 06/19/26 $134,881.97 17 1.0.10 Project Management Month 10 06/30/26 $40,000.00 18 1,2.5 Conference Room Pilot 3 07/17/26 $65,974.93 19 1.0.11 Project Management Month 11 07/31/26 $40,000.00 20 1.3.5 CEMLI Cycle 4 08/21/26 $83,567.61 21 1.0.12 Project Management Month 12 08/31/26 $40,000.00 22 1.0.13 Project Management Month 13 09/30/26 $40,000.00 23 1.2.6 System Test 10/16/26 $142,421.69 24 1.0.14 Project Management Month 14 10/31/26 $40,000.00 25 1.3.6 CEMLI Cycle 5 11/13/26 $76,237.32 26 1.0.15 Project Management Month 15 11/30/26 $40,000.00 27 1.2.7 User Acceptance Test 12/11/26 $49,220.00 28 1.0.16 Project Management Month 16 12/31/26 $40,000.00 29 1.3.7 Production Cutover 01/01/27 $36,653.80 30 1.0,17 Project Management Month 17 01/31/27 $40,000.00 31 1.2.8 Production Support 03/26/27 $50,264.79 $1,799,270.00 GRAVITON coNsutnNG sewvices Phase 2 ERP Implementation Payment Schedule F 1 2.2.0 i .... .... 11 11 Deliverable Chart of Accounts Design Estimated Completion Date O1/02/26 Amount $58,840.81 2 2.0.1 Project Management Month 1 01/31/26 $15,000.00 3 2.2.1 Requirements, Use Cases, BPMs 02/27/26 $15,467.90 4 2.0.2 Project Management Month 2 02/28/26 $15,000.00 5 2.2.2 Business Process Familiarization 03/27/26 $74,145.19 6 2.0.3 Project Management Month 3 03/31/26 $50,000.00 7 2,0.4 Project Management Month 4 04/30/26 $50,000.00 8 2.3.2 CEMLI Cycle 1 05/22/26 $123,327.61 9 2.0.5 Project Management Month 5 05/31/26 $50,000.00 10 2.2.3 Conference Room Pilot 1 06/19/26 $89,524.03 11 2.0.6 Project Management Month 6 06/30/26 $50,000.00 12 2.0.7 Project Management Month 7 07/31/26 $50,000.00 13 2.3.3 CEMLI Cycle 2 08/14/26 $147,064.52 14 2.0.8 Project Management Month 8 08/31/26 $50,000.00 15 2.2.4 Conference Room Pilot 2 09/18/26 $60,103.63 16 2.0.9 Project Management Month 9 09/30/26 $50,000.00 17 2.0.10 Project Management Month 10 10/31/26 $50,000.00 18 2.3.4 CEMLI Cycle 3 11/13/26 $147,064.52 19 2.0.11 Project Management Month 11 11/30/26 $50,000.00 20 2.2.5 Conference Room Pilot 3 12/18/26 $60,103.63 21 2.0.12 Project Management Month 12 12/31/26 $50,000.00 22 2.3,5 CEMLI Cycle 4 01/29/27 $59,212.10 23 2.0.13 Project Management Month 13 01/31/27 $50,000.00 24 2.0.14 Project Management Month 14 02/28/27 $50,000.00 25 2.2.6 System Test 03/26/27 $149,293.34 26 2.0.15 Project Management Month 15 03/31/27 $50,000.00 27 2.3.6 CEMLI Cycle 5 04/23/27 $56,314.64 28 2.0.16 Project Management Month 16 04/30/27 $50,000.00 29 2.2.7 User Acceptance Test 05/21/27 $67,570.17 30 2.0.17 Project Management Month 17 05/31/27 $50,000.00 31 2.0.18 Project Management Month 18 06/30/27 $50,000.00 32 2.3.7 Production Cutouer 07/02/27 $97,919.08 • 'i GRAVITON cuNsuinNc s¢nvicEs optional Services 1 Optional Oracle Fusion Analytics Implementation Services $84,710.00 2 Optional Cardon Solutions Implementation Services $300,000.00 GRAVITON CONSULTING SE-C- WIN ,' Ra® CERTIFICATE OF LIABILITY INSURANCE DATE (MMIpDIYYYY) THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(tes) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder In lieu of such endorsements . PRODUCER CONTACT NAME: Julio Noonan Embroker Insurance Services LLC PHONE FAx E ' AIC NO): 5214E Diamond Heights Blvd.Unit 1261 appRless: certlftcates@embroker.com San Francisco CA 94131 INSURED Graviton Consulting Services Inc. ff!`K S AFFORDING COVERAGE NAIC # Underwriters Insurance Company 30104 Fire Insurance Co. 19682 i Indemnity Insurance Company 16882 8801 Folsom Blvd Suite 120 INSURER E : Sacramento CA 95826 INSURER F _ COVERAGES t FRTIFIr ATR IUI IMRI=R- 2RAF4 THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS, INSR LTR TYPE OF INSURANCE ADDL SUBR POLICY NUMBER POLICY EFF IMMIDONYYYI POLICY EXP iMMIDDIMY)LIMITS X COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE $ 2,000,000 CLAIMS -MADE X OCCUR DAMAO D RENTE PREMISES Ea occurrence $ 1,000,000 MED EXP (My one person) $ 10,000 PERSONAL$, ADV INJURY $ 2,000,000 A Y Y 575BABA5W2R 04/22/2025 04/22/2026 GEN'LAGGREGATE LIMIT APPLIES PER: GENERALAGGREGATE $ 4,000,000 X POLICY :J JECT LUC PRODUCTS -GOMPIOPAGG $ 4,000,000 $ OTHER: AUTOMOBILE LIABILITY COEaMINEUSINGLE LIMIT acctdent $ 2,000,000 ANY AUTO BODILY INJURY (Per person) $ A OWNED AUTOS ONLY AUTOSULED Y Y 57SBABA5W2R 04/22/2026 04/22/2026 BODILY INJURY (Per accldent) $ X HIRED NON -OWNED AUTOS ONLY X AUTOS ONLY PROPERTY D Per acctdent $AMAGE $ X UMBRELLALIAB X OCCUR EACH OCCURRENCE $ 8,000,000 AGGREGATE $ 8,000,000 A EXCESSLIAB CLAIMS -MADE Y Y 57SBABA5W2R 04/22/2025 04/22/2026 DED X RETENTION $ 10000 _ $ WORKERS COMPENSATION PER OTH- AND EMPLOYERS' LIABILITY YIN STATUTE ER E.L. EACH ACCIDENT $ ANYPROPRIETORIPARTNERIEXECUTIVE OFFICERIMEMBEREXCLUDED7 ❑ NIA E.L. DISEASE - EA EMPLOYEE $ (Mandatory in NH) B yes, descrlbo under E.L. DISEASE - POLICY LIMIT $ DESCRIPTION OF OPERATIONS below B Tech E& y er Liability 57TE026853524 12/23/2024 12123/2025 Per Occurrence 2,00 ,000 B Tech E&O/Cyber Liability 57TE026853524 12/23/2024 12/23/2025 Aggregate 3,000,000 C Commercial Crime EM3EII-CR-000466-01 08/25/2024 08/25/2025 Aggreg./ Per Claim 1,000,000 DESCRIPTION OF OPERATIONS I LOCATIONS / VEHICLES (ACORD 191, Additional Remarks Schedule, maybe attached if more space Is required) City of Santa Ana, Attention: Jack Ciulla, Chief Technology Innovations Officer Information Technology Department is included as an Additional insured on the General Liability, Umbrella Liability and Auto Liability policies as per written contract. A Waiver of Subrogation applies to the Additional Insured with respect to the General Liability, Umbrella Liability and Auto Liability policies as per written contract. City of Santa Ana, Attention: Jack Giulia, Chief Technology Innovations Officer Information Technology Department is included as an Additional Insured on a primary non-contributory basis on the General Liability, Umbrella Liability and Auto Liability policies as per written contract, Tl l I ra m by Tu Tran Tram Ng uyen City of Santa Ana, Attention: Jack Ciulla, Chief Technology Innovations Officer Information Technology Department 20 Civic Center Plaza Santa Ana CA 92701 l.AN%..GLLH I IUN -7u 1 -'n SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE APPROVED (1 I11YI-1By Tu Tran Nguyen of 3:02 arm, Jun 10, V IVU5-2U15 ACORL) CORPORATION. All rights reserved. ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD AGENCY CUSTOMER ID: 001G0000011-KFdNIAX LOC #: ADDITIONAL REMARKS SCHEDULE Page of AGENCY NAMED INSURED Embroker Insurance Services LLC Graviton Consulting Services Inc. POLICY NUMBER CARRIER I NAIC CODE EFFECTIVE DATE: ACORD 101 (2008/01) CJ GVUO MLvrtv wnrvnr+ r.....y...v The ACORD name and logo are registered marks of ACORD CERTIFICATE OF LIABILITY INSURANCE DATE (MMIDDIYYYY) 06/06/2025 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURERS), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder Is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATIONIS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT NAME: EM13ROKER INSURANCE SERVICES LLC 57556913 5214F DIAMOND HGHTS BLVD 1261 SAN FRANCISCO CA94131 PHONE (844)436-2765 FAx (312)871-3322 (AIC, No, Ext): (A/C, No): E-MAIL ADDRESS: INSURER(S) AFFORDING COVERAGE NAIC# INSURER A: Hartford Underwriters Insurance Company 30104 INSURED INSURERS: Hartford Fire and Its P&CAffiliates 00914 GRAVITON CONSULTING SERVICES INC INSURERC: 8801 FOLSOM BLVD STE 120 SACRAMENTO CA 95826-3249 INSURER D : INSURER E : INSURER F : CAVFRAr.FlR CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED.NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR TYPE OF INSURANCE ADDL INSR SUBR WVD POLICY NUMBER POLICY ErF (MMJQQ=XX1 POLICY EXP 1MMQD1Y YYY LIMITS COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE $2,000,000 CLAIMS-MADE�OCCUR DAMAGE TO RENTED PREMISES Wn occurrence) $1000,000 MED EXP (Anyone person) $10,000 X General Liability A X X 57SBA BA5W2R 04/22/2025 04/22/2026 PERSONAL RADVINJURY $2,000.000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $4,000,000 X PRO- ElLOC POLICY ❑ PRODUCTS $4,000,000 OTHER: AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT Ea acidenfi $2,000,000 BODILY INJURY (Per person) ANY AUTO A ALL OWNED SCHEDULED AUTOS AUTOS 57 SBA BA5W2R 04/22/2025 04/22/2026 BODILY INJURY (Per accident) PROPERTY DAMAGE (Per accident) HIRED NON -OWNED X AUTOS X AUTOS UMBRELLA LIAB X OCCUR EACH OCCURRENCE $8,000,000 AGGREGATE $$,�017,0�0 A EXCESS LIAB CLAIMS- MADE 57 SBA BA5W2R 04/22/2025 04/22/2026 D£D RETENTION$ 10,000 WORKERS COMPENSATION AND EMPLOYERS` LIABILITY X PER STATUTE OTH- ER E.L. EACH ACCIDENT $1,000,000 ANY YIN B PROPRIETORIPARTNERfEXECUTIVE OFFICERIMEMBEREXCLUDED7 NIA X 57 WEC GI2855 12/23/2024 12/23/2025 F.L. DISEASE -EA EMPLOYEE $1,000,000 (Mandatory In NH) If yes, describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE -POLICY LIMIT $1,000,000 JAPPROVEDJ2025 By Tu Tran Nguyen at 3:a72 pm, Jun ?e DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES (ACORD 101, Addltlonal Remarks Schedule, maybe attached If more space Is required) Those usual to the Insured's Operations. reOTICIr`ATG Mnl MCP rANCFI I ATItnN City o Santa Ana SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED Attn: Jack Giulia BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED 20 CIVIC CENTER PLZ IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE SANTA ANA CA 92701-4058 ACORD 25 (2016/03) ©1988-2015 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD AGENCY CUSTOMER ID. LOC#: ►' ADDITIONAL REMARKS SCHEDULE Page 2 of 2 AGENCY NAMEDINSURED EMBROKER INSURANCE SERVICES LLC GRAVITON CONSULTING SERVICES INC 8801 FOLSOM BLVD STE 120 POLICY NUMBER SEE ACORD 25 SACRAMENTO CA 95826-3249 CARRIER NAIC CODE SEE ACORD 25 EFFECTIVE DATE: SEE ACORD 25 ADDITIONAL REMARKS THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM FORM NUMBER: ACORD 25 FORM TITLE: CERTIFICATE OF LIABILITY INSURANCE City of Santa Ana, its City Council, officers, Officials, employees, agents, and volunteers, but only as required by a valid written contract, agreement, or permit is an additional insured as provided by Blanket Additional Insured By Contract Endorsement, Form SL 30 32 attached to this policy. Waiver of Subrogation applies in favor of the Certificate Holder per the Business Liability Coverage Form SL 00 00, attached to this policy. Blanket Waiver of Subrogation applies in favor of the Certificate Holder per the Waiver of Our Right to Recover from Others Endorsement WC040306, attached to this policy. RE: State job is performed in: CA ACORD 101 (2014101) O 2014 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD THE HARTFORD If any of the other insurance does not permit contribution by equal shares, we will contribute by limits. Under this method, each insurer's share is based on the ratio of its applicable limit of insurance to the total applicable limits of insurance of all insurers. 7. Transfer Of Rights Of Recovery Against Others To Us a. Transfer Of Rights Of Recovery If the insured has rights to recover all or part of any payment, including Supplementary Payments, we have made under this Coverage Part, those rights are transferred to us. The insured must do nothing after loss to Impair them. At our request, the insured will bring "suit" or transfer those rights to us and help us enforce them. This condition does not apply to Medical Expenses Coverage. b. Waiver Of Rights Of Recovery (Waiver Of Subrogation) If the insured has waived any rights of recovery against any person or organization for all or part of any payment, including Supplementary Payments, we have made under this Coverage Part, we also waive that right, provided the insured waived their rights of recovery against such person or organization in a contract, agreement or permit that was executed prior to the injury or damage. F. LIABILITY AND MEDICAL EXPENSES DEFINITIONS 1. "Advertisement" means a notice that is broadcast or published to the general public or specific market segments about your goods, products or services for the purpose of attracting customers or supporters. For the purpose of this definition: a. Notices that are published include material placed on the Internet or on similar electronic means of communication; and b. Regarding web sites, only that part of a web site that is about your goods, products or services for the purpose of attracting customers or supporters is considered an advertisement. 2. "Advertising idea" means any idea for an "advertisement". 3. "Asbestos hazard" means an exposure or threat of exposure to the actual or alleged properties of asbestos and includes the mere presence of asbestos in any form. 4. "Auto" means: a. A land motor vehicle, trailer or semitrailer designed for travel on public roads, including any attached machinery or equipment; or b. Any other land vehicle that is subject to a compulsory or financial responsibility law or other motor vehicle insurance or motor vehicle registration law where it is licensed or principally garaged. However, "auto" does not include "mobile equipment". 5. "Bodily injury" means physical: a. Injury; b. Sickness; or c. Disease sustained by a person and, if arising out of the above, mental anguish or death at any time. 6. "Coverage territory" means: a. The United States of America (including its territories and possessions), Puerto Rico and Canada; b. International waters or airspace, but only if the injury or damage occurs in the course of travel or transportation between any places included in a. above; c. All other parts of the world if the injury or damage arises out of: (1) Goods or products made or sold by you in the territory described in a. above; (2) The activities of a person whose home is in the territory described in a. above, but is away for a short time on your business; or Form SL 00 00 10 18 Page 18 of 22 © 2018, The Hartford (May include copyrighted material of Insurance Services Office, Inc., with its permission) THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. THE HARTFOR� BLANKET ADDITIONAL INSURED BY CONTRACT This endorsement modifies insurance provided under the following: BUSINESS LIABILITY COVERAGE FORM Except as otherwise stated in this endorsement, the terms and conditions of the Policy apply. A. The following is added to Section C. WHO IS AN INSURED: Additional Insureds When Required By Written Contract, Written Agreement Or Permit The person(s) or organization(s) identified in Paragraphs a. through f. below are additional insureds when you have agreed, in a written contract or written agreement, or when required by a written permit Issued by a state or governmental agency or subdivision or political subdivision that such person or organization be added as an additional insured on your Coverage Part, provided the injury or damage occurs subsequent to the execution of the contract or agreement, or the issuance of the permit. A person or organization is an additional insured under this provision only for that period of time required by the contract, agreement or permit. However, no such person or organization is an additional insured under this provision if such person or organization is included as an additional insured by any other endorsement issued by us and made a part of this Coverage Part. The insurance afforded to such additional insured will not be broader than that which you are required by the contract, agreement, or permit to provide for such additional insured. The insurance afforded to such additional insured only applies to the extent permitted by law. The limits of insurance that apply to additional insureds are described in Section D. LIABILITY AND MEDICAL EXPENSES LIMITS OF INSURANCE. How this insurance applies when other insurance is available to an additional insured is described in the Other Insurance Condition in Section E. LIABILITY AND MEDICAL EXPENSES GENERAL CONDITIONS. Vendors Any person(s) or organization(s) (referred to below as vendor), but only with respect to "bodily injury" or "property damage" arising out of "your products" which are distributed or sold in the regular course of the vendor's business and only if this Coverage Part provides coverage for "bodily injury" or "property damage" included within the "products -completed operations hazard". (1) The insurance afforded to the vendor is subject to the following additional exclusions: This insurance does not apply to: (a) "Bodily injury" or "property damage" for which the vendor is obligated to pay damages by reason of the assumption of liability In a contract or agreement. This exclusion does not apply to liability for damages that the vendor would have in the absence of the contract or agreement; (b) Any express warranty unauthorized by you; (c) Any physical or chemical change in the product made intentionally by the vendor; (d) Repackaging, except when unpacked solely for the purpose of inspection, demonstration, testing, or the substitution of parts under instructions from the manufacturer, and then repackaged in the original container; (e) Any failure to make such inspections, adjustments, tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business, in connection with the distribution or sale of the products; (f) Demonstration, installation, servicing or repair operations, except such operations performed at the vendor's premises in connection with the sale of the product; Form SL 30 32 06 21 Page 1 of 3 O 2021, The Hartford (May include copyrighted material of Insurance Services Office, Inc., with its permission) THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY, THE HARTFORD (g) Products which, after distribution or sale by you, have been labeled or relabeled or used as a container, part or ingredient of any other thing or substance by or for the vendor; or (h) 'Bodily injury" or "property damage" arising out of the sole negligence of the vendor for its own acts or omissions or those of its employees or anyone else acting on its behalf. However, this exclusion does not apply to: (1) The exceptions contained in Paragraphs (d) or (f); or (ii) Such inspections, adjustments, tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business, in connection with the distribution or sale of the products. (2) This insurance does not apply to any insured person or organization from whom you have acquired such products, or any ingredient, part or container, entering into, accompanying or containing such products. b. Lessors Of Equipment (1) Any person or organization from whom you lease equipment; but only with respect to their liability for "bodily injury", "property damage" or "personal and advertising injury" caused, in whole or in part, by your maintenance, operation or use of equipment leased to you by such person or organization. (2) With respect to the insurance afforded to these additional insureds, this insurance does not apply to any "occurrence" which takes place after you cease to lease that equipment. c. Lessors Of Land Or Premises (1) Any person or organization from whom you lease land or premises, but only with respect to liability arising out of the ownership, maintenance or use of that part of the land or premises leased to you. (2) With respect to the insurance afforded to these additional insureds, this insurance does not apply to: (a) Any 'occurrence" which takes place after you cease to lease that land or be a tenant in that premises; or (b) Structural alterations, new construction or demolition operations performed by or on behalf of such person or organization. d. Architects, Engineers Or Surveyors (1) Any architect, engineer, or surveyor, but only with respect to liability for "bodily injury", "property damage" or "personal and advertising injury" caused, in whole or in part, by your acts or omissions or the acts or omissions of those acting on your behalf: (a) In connection with your premises; (b) In the performance of your ongoing operations performed by you or on your behalf; or (c) In connection with "your work" and included within the "products -completed operations hazard", but only if: (1) The written contract, written agreement or permit requires you to provide such coverage to such additional insured; and (it) This Coverage Part provides coverage for "bodily injury" or "property damage" included within the "products -completed operations hazard". (2) With respect to the insurance afforded to these additional insureds, the following additional exclusion applies: This insurance does not apply to "bodily injury", "property damage" or "personal and advertising injury" arising out of the rendering of or the failure to render any professional services, including: (i) The preparing, approving, or failure to prepare or approve, maps, shop drawings, opinions, reports, surveys, field orders, change orders, designs or drawings and specifications; or (ii) Supervisory, surveying, inspection, architectural or engineering activities. This exclusion applies even if the claims allege negligence or other wrongdoing in the supervision, hiring, employment, training or monitoring of others by an insured, if the "bodily injury", "property Form SL 30 32 06 21 Page 2 of 3 OO 2021, The Hartford (May include copyrighted material of Insurance Services Office, Inc., with its permission) THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. THE HARTFQRD damage", or "personal and advertising injury' arises out of the rendering of or the failure to render any professional service. e, State Or Governmental Agency Or Subdivision Or Political Subdivision Issuing Permit (1) Any state or governmental agency or subdivision or political subdivision, but only with respect to operations performed by you or on your behalf for which the state or governmental agency or subdivision or political subdivision has issued a permit. (2) With respect to the insurance afforded to these additional insureds, this insurance does not apply to: (a) 'Bodily injury', "property damage" or "personal and advertising injury' arising out of operations performed for the federal government, state or municipality; or (b) 'Bodily injury' or "property damage" included within the "products -completed operations hazard". f. Any Other Party (1) Any other person or organization who is not in one of the categories or classes listed above in Paragraphs a. through e. above, but only with respect to liability for "bodily injury', "property damage" or "personal and advertising injury" caused, in whole or in part, by your acts or omissions or the acts or omissions of those acting on your behalf: (a) In the performance of your ongoing operations performed by you or on your behalf; (b) In connection with your premises owned by or rented to you; or (c) In connection with "your work" and included within the "products -completed operations hazard", but only if: (i) The written contract, written agreement or permit requires you to provide such coverage to such additional insured; and (Ill) This Coverage Part provides coverage for "bodily injury' or "property damage" included within the "products -completed operations hazard". (2) With respect to the insurance afforded to these additional insureds, the following additional exclusion applies: This insurance does not apply to "bodily injury", "property damage" or "personal and advertising injury' arising out of the rendering of, or the failure to render, any professional architectural, engineering or surveying services, including: (a) The preparing, approving, or failure to prepare or approve, maps, shop drawings, opinions, reports, surveys, field orders, change orders, designs or drawings and specifications; or (b) Supervisory, surveying, inspection, architectural or engineering activities. This exclusion applies even if the claims allege negligence or other wrongdoing in the supervision, hiring, employment, training or monitoring of others by an insured, if the "bodily injury", "property damage", or "personal and advertising injury" arises out of the rendering of or the failure to render any professional service described in Paragraphs f.(2)(a) or f.(2)(b) above. Form SL 30 32 06 21 Page 3 of 3 © 2021, The Hartford (May include copyrighted material of Insurance Services Office, Inc., with its permission) THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT Policy Number: 57 WEC G12855 Endorsement Number: Effective Date: 12/23/24 Effective hour is the same as stated on the Information Page of the policy. Named Insured and Address: GRAVITON CONSULTING SERVICES INC. 8801 FOLSOM BLVD STE 120 SACRAMENTO CA 95826 We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule. This agreement shall not operate directly or indirectly to benefit anyone not named in the Schedule. SCHEDULE Any person or organization for whom you are required by contract or agreement to obtain this waiver from us. Endorsement is not applicable in KY, NH, NJ or for any MO construction risk Countersigned by Authorized Representative Form WC 00 03 13 Printed in U.S.A. Process Date: 11/17/24 Policy Expiration Date: 12/23/25 ENDORSEMENT NO:18 This endorsement, effective 12:01 am, 12/23/2024 forms part of policy number 57 TE 0268536-24 issued to: GRAVITON CONSULTING SERVICES INC by: HARTFORD FIRE INSURANCE CO. THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. WAIVER OF RIGHTS OF RECOVERY PER CONTRACT REQUIREMENT You and we agree that: Section Vll — Conditions, the subsection entitled Transfer of Rights of Recovery Against Others to Us, is deleted and replaced with the following: Transfer of Rights of Recovery Against Others to Us You must do nothing to impair your rights to recover all or any park of any payment we have made under this policy, and those rights are transferred to us. At our request you will bring suit or transfer those rights to us and help us enforce them. Any recoveries will be paid first to reimburse the person or entity that paid the subrogation costs, then to us for the amount we have paid. Any amount that may remain will be paid to the first named insured. However, solely as respects to enterprise service performed by you for a client that requires, by written contract, the named insured to waive their right of recovery against such client, we will waive any right of recovery we may have against such client for amounts paid by us. All other terms and conditions remain unchanged. 1 A. Morris Tooker, President FS 00 H333 00 1016 FailSafe Page 1 of 1 © 2016, The Hartford DATE (MM/DD/YYYY) ACOR" CERTIFICATE OF LIABILITY INSURANCE `� 08/29/2025 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT Julie Noonan NAME: Embroker Insurance Services LLC a/coNN E : (844) 436-2765 FAX No 5214F Diamond Heights Blvd.\nUnit #1261 E-MAIL ADDRESS: certificates@embroker.com San Francisco INSURED Graviton Consulting Services Inc. 8801 Folsom Blvd Suite 120 INSURER(S) AFFORDING COVERAGE NAIC # CA 94131 INSURERA: Hartford Fire Insurance Company 19682 INSURERS: SENTINEL INS CO LTD 11000 INSURERC: EVERSPAN IND INS CO 16882 INSURERD: HARTFORD UNDERWRITERS INS CO 30104 Sacramento CA 95826 1 INSURER F : COVERAGES CERTIFICATE NUMBER: 04c67350-84da-11f0-933 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR TYPE OF INSURANCE ADDL SUBR POLICYNUMBER POLICY EFF MM/DD POLICY EXP MM/DD LIMITS X COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE $ 2,000,000 CLAIMS -MADE LX OCCUR DAMAGE TO RENTED PREMISES (Ea occurrence) $ 1,000,000 MED EXP (Any one person) $ 10,000 PERSONAL & ADV INJURY $ 2,000,000 D Y Y 57SBABA5W2R 04/22/2025 04/22/2026 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ 4,000,000 %< POLICY PRO ❑ LOC JECT PRODUCTS-COMP/OPAGG $ 4,000,000 $ OTHER: AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT Ea accident $ 2,000,000 BODILY INJURY (Per person) $ ANY AUTO D OWNED SCHEDULED AUTOS ONLY AUTOS Y Y 57SBABA5W2R 04/22/2025 04/22/2026 BODILY INJURY (Per accident) $ ✓ PROPERTY DAMAGE Per accident $ HIRED NON -OWNED AUTOS ONLY ✓ AUTOS ONLY UMBRELLA LIAB �/ OCCUR EACH OCCURRENCE $ 8,000,000 AGGREGATE $ 8,000,000 D EXCESS LIAB CLAIMS -MADE Y Y 57SBABA5W2R 04/22/2025 04/22/2026 DED ✓ RETENTION$ 10,000 $ B WORKERS COMPENSATION AND EMPLOYERS' LIABILITY ANYPROPRIETOR/PARTNER/EXECUTIVE Y / N OFFICER/MEMBEREXCLUDED? Fy] (Mandatory in NH) NIA Y 57WECGI2855 12/23/2024 12/23/2025 PER ✓ STATUTE EORH E.L. EACH ACCIDENT $ 1,000,000 E.L. DISEASE - EA EMPLOYEE $ 1,000,000 If yes, describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE - POLICY LIMIT $ 1,000,000 A Technology Errors And Omissions 57TE026853524 12/23/2024 12/23/2025 Aggregate 3,000,000 C Employee Theft of Insured Property EM3EII-CR-000466-02 08/25/2025 08/25/2026 Aggregate 1,000,000 DESCRIPTION OF OPERATIONS / LOCATIONS I VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) City of Santa Ana, Attention: Jack Ciulla, Chief Technology Innovations Officer Information Technology Department is included as an Additional Insured on the General Liability, Auto Liability and Umbrella Liability policies as per written contract. A Waiver of Subrogation applies to the Additional Insured with respect to the Workers Compensation, General Liability, Auto Liability and Umbrella Liability policies as per written contract. City of Santa Ana, Attention: Jack Ciulla, Chief Technology Innovations Officer Information Technology Department is included as an Additional Insured on a primary non-contributory basis on the General Liability, Auto Liability and Umbrella Liability policies as per written contract. CERTIFICATE HOLDER CANCELLATION APPROVED By Tu Tran Nguyen at 12:16 pm, Sep 02, 2025 City of Santa Ana, Attention: Jack Ciulla, Chief Technology SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN Innovations ACCORDANCE WITH THE POLICY PROVISIONS. Officer Information Technology Department Digitally signed b,. 20 Civic Center Plaza AUTHORIZED REPRESENTATIVE u Tran Nguyen Date2025.09.02 Santa Ana, CA, 92701 Nguyen 12:1709-07'00' 12:17:09-07'00' ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD AGENCY CUSTOMER ID: LOC #: AC"J? o ADDITIONAL REMARKS SCHEDULE Page of AGENCY NAMEDINSURED POLICY NUMBER CARRIER 7iC CDDE EFFECTIVE DATE: ADDITIONAL REMARKS THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: FORM TITLE: ACORD 101 (2008/01) © 2008 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD A`o® CERTIFICATE OF LIABILITY INSURANCE FDATE 10/29(MM/DD/YYYY) /2025 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND,EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S),AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the policy(ies)must be endorsed. If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy,certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER GUNIA NAME: Tycho Insurance Services PHONE FAX 408-572-8771 (A/C,No Y PHO Ext): ): 408-727-7200 T 2261 Market St ADDRESS: info@insureacompany.com Suite 22205, INSURER(S)AFFORDING COVERAGE NAIC# San Francisco CA 94114-1612 INSURERA: Mount Vernon Fire Insurance Co. 26522 INSURED INSURER B Graviton Consulting Services,Inc. INSURER C: 8801 Folsom Blvd INSURER D: Suite 120 INSURER E: Sacramento CA 95826-3257 INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT,TERM OR CONDITION OF ANY CONTRACTOR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN,THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE LTR INSD WVD POLICY NUMBER (MM/DD/YYYY) (MMIDD/YYYY) LIMITS COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE $ CLAIMS-MADE OCCUR PREMISES(Ea occurrence) $ MED EXP(Any one person) $ PERSONAL&ADV INJURY $ GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ POLICY❑ PRO ❑ LOC PRODUCTS-COMP/OP AGG $ JECT OTHER: $ AUTOMOBILE LIABILITY (Ea accident) $ ANY AUTO BODILY INJURY(Per person) $ ALL OWNED SCHEDULED BODILY INJURY(Per accident) $ AUTOS AUTOS NON-OWNED $ HIRED AUTOS AUTOS (Per accident) UMBRELLA LAB OCCUR EACH OCCURRENCE $ EXCESS LIAB CLAIMS-MADE AGGREGATE $ DED RETENTION$ $ WORKERS COMPENSATION PER - AND EMPLOYERS'LIABILITY Y/N STATUTE ER ANY PROPRIETOR/PARTNER/EXECUTIVE ❑ N/A E.L.EACH ACCIDENT $ OFFICER/MEMBER EXCLUDED? (Mandatory in NH) E.L.DISEASE-EA EMPLOYEE $ If yes,describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $ A Tech E&O/Cyber Liability PT 2002480 10/06/2025 10/06/2026 Limit:$5M per occurrence/$5M aggregate DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES (ACORD 101,Additional Remarks Schedule,may be attached if more space is required) Proof of coverage for E&O and Cyber Tu Tran Digitally signed i eed by Date:2025.12.03 Nguyen 10:07:32-08'00' APPROVED By Tu Tran Nguyen at 10:06 am,Dec 03,2025 CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF,NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. City of Santa Ana,Attention Jack Ciulla,Chief Technology Innovation, Officer Information Technology Department AUTHORIZED REPRESENTATIVE 20 Civic Center Plaza pp� r Santa Ana CA 92701 M �✓ A Lc, @ 1988-2014 ACORD CORPORATION. All rights reserved. ACORD 25(2014/01) The ACORD name and logo are registered marks of ACORD 26HR CERTIFICATE OF LIABILITY INSURANCE DATE(10/30/2025 Y) / 025 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT:If the certificate holder is an ADDITIONAL INSURED,the policy(ies)must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy,certain policies may require an endorsement.A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsements . PRODUCER CONTACT A AON RISK SERVICES SOUTH INC NAME: on Risk Services,Inc of Florida 3550LENOX ROAD NORTHEAST PHONE FAX SUITE 1700 A/C,No,Ext:833-506-1544 A/C,No): ATLANTA GA 30326 EMAIL ADDRESS: work-comp@trinet.com INSURER(S)AFFORDING COVERAGE NAIC# INSURER A: Indemnity Insurance Company of North America 43575 INSURED INSURER B: TriNet Group,Inc.L/C/F Graviton Consulting Services Inc. 1 Park Place,Suite 600 INSURER C: Dublin,CA 94568-7983 INSURER D INSURER E: INSURER F: COVERAGES CERTIFICATE NUMBER: 15916704 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSIR TYPE OF INSURANCE ADDL SUBR POLICY NUMBER POLICY EFF POLICY EXP LIMITS LTR INSR WVD MINDD/YYYY MM/DD/YYYY COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE S DAMAGE To RENTED CLAIMS-MADE ❑ OCCUR PREMISES(E.occurrence) $ MED EXP(Any oneperson) $ PERSONAL&ADV INJURY $ GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ POLICY PROJECT LOC PRODUCTS-COMP/OP AGG $ OTHER $ AUTOMOBILE LIABILITY Ea acccdentSINGLE LIMIT $ ANY AUTO BODILY INJURY Perperson) $ OWNED SCHEDULED AUTOS ONLY AUTOS BODILY INJURY Per accident $ HIRED NON-OWNED PROPERTY DAMAGE AUTOS ONLY AUTOS ONLY Per accident $ UMBRELLA LIAB OCCUR EACH OCCURRENCE $ EXCESS LIAB I I CLAIMS-MADE AGGREGATE $ DEC I I RETENTION$ WORKERS COMPENSATION X PER OTH- AND EMPLOYERS'LIABILITY Y/N STATUTE ER A ANY PROP RIETOR/PARTNER/EXECUTIVE WLR C73335498 E.L.EACH ACCIDENT $ 2,000,000 OFFICER/MEMBEREXCLUDED? N/A X — 07/01/2025 07/01/2026 (Mandatory in NH) E.L.DISEASE-EA EMPLOYEE 2,000,000 If yes,describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $ 2,000,000 DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES(ACORD 101,Additional Remarks Schedule,may be attached if more space is required) Workers Compensation coverage is limited to worksite employees of Graviton Consulting Services Inc.through a co-employment agreement with TriNet HR III,Inc. Waiver of subrogation in favor of CITY OF SANTAANA,and its City Council,officers,officials,employees,agents,and volunteers as respects ofjob performed by Graviton Consulting Services Inc.as required by written contract. APPROVED CERTIFICATE HOLDER CANCELLATION By Tu Tran Nguyen at 10:07 am,Dec 03,2025 CITY OF SANTA ANA SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE ATTN JACK CIULLA CHIEF TECHNOLOGY INNOVATIONS THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN OFFICER INFORMATION TECHNOLOGY DEPARTMENT ACCORDANCE WITH THE POLICY PROVISIONS. 20 CIVIC CENTER PLAZA SANTA ANA,CA 92701 AUTHORIZED REPRESENTATIVE rr �OR Aah &e�CN[CeS (-YoutR qnc ©1988-2015 ACORD CORPORATION.All rights reserved. ACORD 25(2016/03) The ACORD name and logo are registered marks of ACORD Workers' Compensation and Employers' Liability Policy Named Insured TriNet Group,Inc.L/C/F Graviton Consulting Services Inc. Endorsement Number 1 Park Place,Suite 600 Dublin,CA 94568-7983 Policy Number Symbol WLR Number:C73335498 Policy Period Effective Date of Endorsement 07/01/2025 TO 07/01/2026 07/01/2025 Issued By(Name of Insurance Company) Indemnity Insurance Company of North America Insert the policy number.The remainder of the information is to be completed only when this endorsement is issued subsequent to the preparation of the policy. This endorsement changes the policy to which it is attached and is effective on the date issued unless otherwise stated. CALIFORNIA WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT This endorsement applies only to the insurance provided by the policy because California is shown in item 3.A. of the Information Page. We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule, but this waiver applies only with respect to bodily injury arising out of the operations described in the Schedule, where you are required by a written contract to obtain this waiver from us. You must maintain payroll records accurately segregating the remuneration of your employees while engaged in the work described in the Schedule. Schedule 1. (X ) Specific Waiver Name of person or organization: CITY OF SANTA ANA,and its City Council,officers,officials,employees,agents,and volunteers ATTN JACK CIULLA CHIEF TECHNOLOGY INNOVATIONS OFFICER INFORMATION TECHNOLOGY DEPARTMENT 20 CIVIC CENTER PLAZA SANTA ANA,CA 92701 O Blanket Waiver Any person or organization for whom the Named Insured has agreed by written contract to furnish this waiver. 2. Operations: 3. Premium: The premium charge for this endorsement shall be INCLUDED percent of the California premium developed on payroll in connection with work performed for the above person(s)or organization(s) arising out of the operations described. 4. Minimum Premium: INCLUDED Authorized Representative WC 90 03 75 (05/18) 26HR CERTIFICATE OF LIABILITY INSURANCE DATE(10/30/2025 Y) / 025 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT:If the certificate holder is an ADDITIONAL INSURED,the policy(ies)must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy,certain policies may require an endorsement.A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsements . PRODUCER CONTACT A AON RISK SERVICES SOUTH INC NAME: on Risk Services,Inc of Florida 3550LENOX ROAD NORTHEAST PHONE FAX SUITE 1700 A/C,No,Ext:833-506-1544 A/C,No): ATLANTA GA 30326 EMAIL ADDRESS: work-comp@trinet.com INSURER(S)AFFORDING COVERAGE NAIC# INSURER A: Indemnity Insurance Company of North America 43575 INSURED INSURER B: TriNet Group,Inc.L/C/F Graviton Consulting Services Inc. 1 Park Place,Suite 600 INSURER C: Dublin,CA 94568-7983 INSURER D INSURER E: INSURER F: COVERAGES CERTIFICATE NUMBER: 15916704 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSIR TYPE OF INSURANCE ADDL SUBR POLICY NUMBER POLICY EFF POLICY EXP LIMITS LTR INSR WVD MINDD/YYYY MM/DD/YYYY COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE S DAMAGE To RENTED CLAIMS-MADE ❑ OCCUR PREMISES(E.occurrence) $ MED EXP(Any oneperson) $ PERSONAL&ADV INJURY $ GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ POLICY PROJECT LOC PRODUCTS-COMP/OP AGG $ OTHER $ AUTOMOBILE LIABILITY Ea acccdentSINGLE LIMIT $ ANY AUTO BODILY INJURY Perperson) $ OWNED SCHEDULED AUTOS ONLY AUTOS BODILY INJURY Per accident $ HIRED NON-OWNED PROPERTY DAMAGE AUTOS ONLY AUTOS ONLY Per accident $ UMBRELLA LIAB OCCUR EACH OCCURRENCE $ EXCESS LIAB I I CLAIMS-MADE AGGREGATE $ DEC I I RETENTION$ WORKERS COMPENSATION X PER OTH- AND EMPLOYERS'LIABILITY Y/N STATUTE ER A ANY PROP RIETOR/PARTNER/EXECUTIVE WLR C73335498 E.L.EACH ACCIDENT $ 2,000,000 OFFICER/MEMBEREXCLUDED? N/A X — 07/01/2025 07/01/2026 (Mandatory in NH) E.L.DISEASE-EA EMPLOYEE 2,000,000 If yes,describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $ 2,000,000 DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES(ACORD 101,Additional Remarks Schedule,may be attached if more space is required) Workers Compensation coverage is limited to worksite employees of Graviton Consulting Services Inc.through a co-employment agreement with TriNet HR III,Inc. Waiver of subrogation in favor of CITY OF SANTAANA,and its City Council,officers,officials,employees,agents,and volunteers as respects ofjob performed by Graviton Consulting Services Inc.as required by written contract. APPROVED CERTIFICATE HOLDER CANCELLATION By Tu Tran Nguyen at 10:07 am,Dec 03,2025 CITY OF SANTA ANA SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE ATTN JACK CIULLA CHIEF TECHNOLOGY INNOVATIONS THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN OFFICER INFORMATION TECHNOLOGY DEPARTMENT ACCORDANCE WITH THE POLICY PROVISIONS. 20 CIVIC CENTER PLAZA SANTA ANA,CA 92701 AUTHORIZED REPRESENTATIVE rr �OR Aah &e�CN[CeS (-YoutR qnc ©1988-2015 ACORD CORPORATION.All rights reserved. ACORD 25(2016/03) The ACORD name and logo are registered marks of ACORD Workers' Compensation and Employers' Liability Policy Named Insured TriNet Group,Inc.L/C/F Graviton Consulting Services Inc. Endorsement Number 1 Park Place,Suite 600 Dublin,CA 94568-7983 Policy Number Symbol WLR Number:C73335498 Policy Period Effective Date of Endorsement 07/01/2025 TO 07/01/2026 07/01/2025 Issued By(Name of Insurance Company) Indemnity Insurance Company of North America Insert the policy number.The remainder of the information is to be completed only when this endorsement is issued subsequent to the preparation of the policy. This endorsement changes the policy to which it is attached and is effective on the date issued unless otherwise stated. CALIFORNIA WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT This endorsement applies only to the insurance provided by the policy because California is shown in item 3.A. of the Information Page. We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule, but this waiver applies only with respect to bodily injury arising out of the operations described in the Schedule, where you are required by a written contract to obtain this waiver from us. You must maintain payroll records accurately segregating the remuneration of your employees while engaged in the work described in the Schedule. Schedule 1. (X ) Specific Waiver Name of person or organization: CITY OF SANTA ANA,and its City Council,officers,officials,employees,agents,and volunteers ATTN JACK CIULLA CHIEF TECHNOLOGY INNOVATIONS OFFICER INFORMATION TECHNOLOGY DEPARTMENT 20 CIVIC CENTER PLAZA SANTA ANA,CA 92701 O Blanket Waiver Any person or organization for whom the Named Insured has agreed by written contract to furnish this waiver. 2. Operations: 3. Premium: The premium charge for this endorsement shall be INCLUDED percent of the California premium developed on payroll in connection with work performed for the above person(s)or organization(s) arising out of the operations described. 4. Minimum Premium: INCLUDED Authorized Representative WC 90 03 75 (05/18) Client#: 1089300 HIGHSIT DATE(MM/DD/YYYY) ACORDT1,1 CERTIFICATE OF LIABILITY INSURANCE 1 4/28/2026 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND,EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW.THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S),AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT:If the certificate holder is an ADDITIONAL INSURED,the policy(ies)must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy,certain policies may require an endorsement.A statement on this certificate does not confer any rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT Christa Bonaventura USI Insurance Services LLC-CL PHONE 703 698-0788 FAX vc,No,El: (A/c,No): 610 362-8377 3110 Fairview Park Drive 10th FI ADDRESS: christa.bonaventura@usi.com STE 1000 INSURER(S)AFFORDING COVERAGE NAIC# Falls Church,VA 22042 INSURER A:National Fire Insurance Co.of Hartford 20478 INSURED INSURER B:Continental Insurance Company 35289 Graviton Consulting Services, LLC INSURER C:Indian Harbor Insurance Company 36940 8801 Folsom Blvd INSURER D:Great American Fidelity Insurance Co. 41858 Suite 120 INSURER E Sacramento,CA 95826 INSURER F COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACTOR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. ADDLSUBR LTR TYPE OF INSURANCE NSR WVD POLICY NUMBER POLICY EFF POLICY EXP LIMITS (MM/DD/YYYY) (MM/DD/YYYY) A X COMMERCIAL GENERAL LIABILITY 5093379522 07/06/2025 07/06/2026 EACH OCCURRENCE $1,000,000 CLAIMS-MADE L*OCCUR PREMISES(ERENTED nte) $1,000,000 MED EXP(Any one person) $15,000 PERSONAL&ADV INJURY $1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $2,000,000 POLICY X JECT X LOC PRO- PRODUCTS-COMP/OPAGG $2,000,000 OTHER: $ B AUTOMOBILE LIABILITY 5093379519 07/06/2025 07/06/202 Ea accioeD SINGLE LIMIT $1,000,000 ANY AUTO BODILY INJURY(Per person) $ OWNED SCHEDULED BODILY INJURY(Per accident) $ AUTOS ONLY AUTOS HIRED NON-OWNED PROPERTY DAMAGE X AUTOS ONLY X AUTOS ONLY Per accident $ B X UMBRELLA LIAB X OCCUR 5093379486 7/06/2025 07/06/2026 EACH OCCURRENCE $9 000 000 EXCESS LIAB CLAIMS-MADE AGGREGATE $9 000 000 DED I X RETENTION$10000 $ WORKERS COMPENSATION PER OTH- AND EMPLOYERS'LIABILITY Y/N STATUTE ER ANY PROPRIETOR/PARTNER/EXECUTIVE E.L.EACH ACCIDENT $ OFFICER/MEMBER EXCLUDED? ❑ N/A (Mandatory in NH) E.L.DISEASE-EA EMPLOYEE $ If yes,describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT 1$ C Cyber Tech E&O MTP904905200 07/06/2025 07/06/2026 $5,000,000 agg/per claim D Excess Cyber CYXF3617700 07/06/2025 07/06/2026 $5,000,000 agg DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES(ACORD 101,Additional Remarks Schedule,may be attached if more space is required) JAPPROVED By Tu Tran Nguyen at 10:12 am,May 01,2026 CERTIFICATE HOLDER CANCELLATION City f Santa Ana SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE y o THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN 20 Civic Center Plaza, M-42 ACCORDANCE WITH THE POLICY PROVISIONS. Santa Ana, CA 92701 AUTHORIZED REPRESENTATIVE ©1988-2015 ACORD CORPORATION.All rights reserved. ACORD 25(2016/03) 1 of 1 The ACORD name and logo are registered marks of ACORD #S53912802/M53843023 S1 SZR CNA CNA PARAMOUNT Technology General Liability Extension Endorsement 1. ADDITIONAL INSUREDS a. WHO IS AN INSURED is amended to include as an Insured any person or organization described in paragraphs A. through K. below whom a Named Insured is required to add as an additional insured on this Coverage Part under a written contract or written agreement, provided such contract or agreement: (1) is currently in effect or becomes effective during the term of this Coverage Part; and (2) was executed prior to: (a) the bodily injury or property damage; or (b) the offense that caused the personal and advertising injury, for which such additional insured seeks coverage. b. However, subject always to the terms and conditions of this policy, including the limits of insurance, the Insurer will not provide such additional insured with: (1) a higher limit of insurance than required by such contract or agreement; or (2) coverage broader than required by such contract or agreement, and in no event broader than that described by the applicable paragraph A.through K. below. Any coverage granted by this endorsement shall apply only to the extent permissible by law. A. Controlling Interest Any person or organization with a controlling interest in a Named Insured, but only with respect to such person or organization's liability for bodily injury, property damage or personal and advertising injury arising out of: 1. such person or organization's financial control of a Named Insured; or 2. premises such person or organization owns, maintains or controls while a Named Insured leases or occupies such premises; provided that the coverage granted by this paragraph does not apply to structural alterations, new construction or demolition operations performed by, on behalf of, or for such additional insured. B. Co-owner of Insured Premises A co-owner of a premises co-owned by a Named Insured and covered under this insurance but only with respect to such co-owner's liability for bodily injury, property damage or personal and advertising injury as co-owner of such premises. C. Grantor of Franchise Any person or organization that has granted a franchise to a Named Insured, but only with respect to such person or organization's liability for bodily injury, property damage or personal and advertising injury as grantor of a franchise to the Named Insured. D. Lessor of Equipment Any person or organization from whom a Named Insured leases equipment, but only with respect to liability for bodily injury, property damage or personal and advertising injury caused, in whole or in part, by the Named Insured's maintenance, operation or use of such equipment, provided that the occurrence giving rise to such bodily injury, property damage or the offense giving rise to such personal and advertising injury takes place prior to the termination of such lease. CNA74872XX(1-15) Policy No: 5093379522 Page 2 of 14 Endorsement No: 3 Nat 'l Fire Ins Co of Hartford Effective Date: 07/06/2025 Insured Name: HIGHSTREET IT SOLUTIONS, LLC Copyright CNA All Rights Reserved. Includes copyrighted material of Insurance Services Office,Inc.,with its permission. CNA CNA PARAMOUNT Technology General Liability Extension Endorsement E. Lessor of Land Any person or organization from whom a Named Insured leases land but only with respect to liability for bodily injury, property damage or personal and advertising injury arising out of the ownership, maintenance or use of such land, provided that the occurrence giving rise to such bodily injury, property damage or the offense giving rise to such personal and advertising injury takes place prior to the termination of such lease. The coverage granted by this paragraph does not apply to structural alterations, new construction or demolition operations performed by, on behalf of, or for such additional insured. F. Lessor of Premises An owner or lessor of premises leased to the Named Insured, or such owner or lessor's real estate manager, but only with respect to liability for bodily injury, property damage or personal and advertising injury arising out of the ownership, maintenance or use of such part of the premises leased to the Named Insured, and provided that the occurrence giving rise to such bodily injury or property damage, or the offense giving rise to such personal and advertising injury, takes place prior to the termination of such lease. The coverage granted by this paragraph does not apply to structural alterations, new construction or demolition operations performed by, on behalf of, or for such additional insured. G. Mortgagee,Assignee or Receiver A mortgagee, assignee or receiver of premises but only with respect to such mortgagee, assignee or receiver's liability for bodily injury, property damage or personal and advertising injury arising out of the Named Insured's ownership, maintenance, or use of a premises by a Named Insured. The coverage granted by this paragraph does not apply to structural alterations, new construction or demolition operations performed by, on behalf of, or for such additional insured. H. State or Governmental Agency or Subdivision or Political Subdivisions—Permits A state or governmental agency or subdivision or political subdivision that has issued a permit or authorization but only with respect to such state or governmental agency or subdivision or political subdivision's liability for bodily injury, property damage or personal and advertising injury arising out of: 1. the following hazards in connection with premises a Named Insured owns, rents, or controls and to which this insurance applies: N a. the existence, maintenance, repair, construction, erection, or removal of advertising signs, awnings, canopies, cellar entrances, coal holes, driveways, manholes, marquees, hoistaway openings, sidewalk vaults, street banners, or decorations and similar exposures; or 0 b. the construction, erection, or removal of elevators; or N N c. the ownership, maintenance or use of any elevators covered by this insurance; or 2. the permitted or authorized operations performed by a Named Insured or on a Named Insured's behalf. The coverage granted by this paragraph does not apply to: a. Bodily injury, property damage or personal and advertising injury arising out of operations performed for the state or governmental agency or subdivision or political subdivision; or b. Bodily injury or property damage included within the products-completed operations hazard. With respect to this provision's requirement that additional insured status must be requested under a written contract or agreement, the Insurer will treat as a written contract any governmental permit that requires the Named Insured to add the governmental entity as an additional insured. CNA74872XX(1-15) Policy No: 5093379522 Page 3 of 14 Endorsement No: 3 Nat 'l Fire Ins Co of Hartford Effective Date: 07/06/2025 Insured Name: HIGHSTREET IT SOLUTIONS, LLC Copyright CNA All Rights Reserved. Includes copyrighted material of Insurance Services Office,Inc.,with its permission. CNA CNA PARAMOUNT Technology General Liability Extension Endorsement I. Trade Show Event Lessor 1. With respect to a Named Insured's participation in a trade show event as an exhibitor, presenter or displayer, any person or organization whom the Named Insured is required to include as an additional insured, but only with respect to such person or organization's liability for bodily injury, property damage or personal and advertising injury caused by: a. the Named Insured's acts or omissions; or b. the acts or omissions of those acting on the Named Insured's behalf, in the performance of the Named Insured's ongoing operations at the trade show event premises during the trade show event. 2. The coverage granted by this paragraph does not apply to bodily injury or property damage included within the products-completed operations hazard. J. Vendor Any person or organization but only with respect to such person or organization's liability for bodily injury or property damage arising out of your products which are distributed or sold in the regular course of such person or organization's business, provided that: 1. The coverage granted by this paragraph does not apply to: a. bodily injury or property damage for which such person or organization is obligated to pay damages by reason of the assumption of liability in a contract or agreement unless such liability exists in the absence of the contract or agreement; b. any express warranty unauthorized by the Named Insured; c. any physical or chemical change in any product made intentionally by such person or organization; d. repackaging, except when unpacked solely for the purpose of inspection, demonstration, testing, or the substitution of parts under instructions from the manufacturer, and then repackaged in the original container; e. any failure to make any inspections, adjustments, tests or servicing that such person or organization has agreed to make or normally undertakes to make in the usual course of business, in connection with the distribution or sale of the products; f. demonstration, installation, servicing or repair operations, except such operations performed at such person or organization's premises in connection with the sale of a product; g. products which, after distribution or sale by the Named Insured, have been labeled or relabeled or used as a container, part or ingredient of any other thing or substance by or for such person or organization; or h. bodily injury or property damage arising out of the sole negligence of such person or organization for its own acts or omissions or those of its employees or anyone else acting on its behalf. However, this exclusion does not apply to: (1) the exceptions contained in Subparagraphs d.or f.above; or (2) such inspections, adjustments, tests or servicing as such person or organization has agreed with the Named Insured to make or normally undertakes to make in the usual course of business, in connection with the distribution or sale of the products. 2. This Paragraph J. does not apply to any insured person or organization, from whom the Named Insured has acquired such products, nor to any ingredient, part or container, entering into, accompanying or containing such products. CNA74872XX(1-15) Policy No: 5093379522 Page 4 of 14 Endorsement No: 3 Nat 'l Fire Ins Co of Hartford Effective Date: 07/06/2025 Insured Name: HIGHSTREET IT SOLUTIONS, LLC Copyright CNA All Rights Reserved. Includes copyrighted material of Insurance Services Office,Inc.,with its permission. CNA CNA PARAMOUNT Technology General Liability Extension Endorsement 3. This Paragraph J.also does not apply: a. to any vendor specifically scheduled as an additional insured by endorsement to this Coverage Part; b. to any of your products for which coverage is excluded by endorsement to this Coverage Part; nor c. if bodily injury or property damage included within the products-completed operations hazard is excluded by endorsement to this Coverage Part. K. Other Person Or Organization/Your Work Any person or organization who is not an additional insured under Paragraphs A. through J. above. Such additional insured is an Insured solely for bodily injury, property damage or personal and advertising injury for which such additional insured is liable because of the Named Insured's acts or omissions. The coverage granted by this paragraph does not apply to any person or organization: 1. who is specifically scheduled as an additional insured on another endorsement to this Coverage Part; nor 2. for bodily injury or property damage included within the products-completed operations hazard except to the extent all of the following apply: a. this Coverage Part provides such coverage; b. the written contract or agreement described in the opening paragraph of this ADDITIONAL INSUREDS Provision requires the Named Insured to provide the additional insured such coverage; and c. the bodily injury or property damage results from your work that is the subject of the written contract or agreement, and such work has not been excluded by endorsement to this Coverage Part. 2. ADDITIONAL INSURED-PRIMARY AND NON-CONTRIBUTORY TO ADDITIONAL INSURED'S INSURANCE A. The Other Insurance Condition in the COMMERCIAL GENERAL LIABILITY CONDITIONS Section is amended to add the following paragraph: If the Named Insured has agreed in writing in a contract or agreement that this insurance is primary and non- contributory relative to an additional insured's own insurance, then this insurance is primary, and the Insurer will not seek contribution from that other insurance. For the purpose of this Provision 2., the additional insured's own insurance means insurance on which the additional insured is a named insured. B. With respect to persons or organizations that qualify as additional insureds pursuant to paragraph 1.K. of this endorsement, the following sentence is added to the paragraph above: 0 N Otherwise, and notwithstanding anything to the contrary elsewhere in this Condition, the insurance provided to 0 such person or organization is excess of any other insurance available to such person or organization. 0 N 3. BODILY INJURY—EXPANDED DEFINITION Under DEFINITIONS, the definition of bodily injury is deleted and replaced by the following: Bodily injury means physical injury, sickness or disease sustained by a person, including death, humiliation, shock, mental anguish or mental injury sustained by that person at any time which results as a consequence of the physical injury, sickness or disease. 4. BROAD KNOWLEDGE OF OCCURRENCE/NOTICE OF OCCURRENCE Under CONDITIONS, the condition entitled Duties in The Event of Occurrence, Offense, Claim or Suit Condition is amended to add the following provisions: A. BROAD KNOWLEDGE OF OCCURRENCE CNA74872XX(1-15) Policy No: 5093379522 Page 5 of 14 Endorsement No: 3 Nat 'l Fire Ins Co of Hartford Effective Date: 07/06/2025 Insured Name: HIGHSTREET IT SOLUTIONS, LLC Copyright CNA All Rights Reserved. Includes copyrighted material of Insurance Services Office,Inc.,with its permission. CNA CNA PARAMOUNT Waiver of Transfer of Rights of Recovery Against Others to the Insurer Endorsement This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART SCHEDULE Name Of Person Or Organization: ANY PERSON OR ORGANIZATION WHOM THE NAMED INSURED HAS AGREED IN WRITING IN A CONTRACT OR AGREEMENT TO WAIVE SUCH RIGHTS OF RECOVERY, BUT ONLY IF SUCH CONTRACT OR AGREEMENT: 1 .IS IN EFFECT OR BECOMES EFFECTIVE DURING THE TERM OF THIS COVERAGE PART; AND 2 .WAS EXECUTED PRIOR TO THE BODILY INJURY, PROPERTY DAMAGE OR PERSONAL AND ADVERTISING INJURY GIVING RISE TO THE CLAIM. (Information required to complete this Schedule, if not shown above,will be shown in the Declarations.) Under COMMERCIAL GENERAL LIABILITY CONDITIONS, it is understood and agreed that the condition entitled Transfer Of Rights Of Recovery Against Others To Us is amended by the addition of the following: With respect to the person or organization shown in the Schedule above, the Insurer waives any right of recovery the Insurer may have against such person or organization because of payments the Insurer makes for injury or damage arising out of the Named Insured's ongoing operations or your work included in the products-completed operations hazard. All other terms and conditions of the Policy remain unchanged. N This endorsement, which forms a part of and is for attachment to the Policy issued by the designated Insurers, takes effect on the effective date of said Policy at the hour stated in said Policy, unless another effective date is shown below, and expires concurrently with said Policy. N N O O O N O O N CNA75008XX(10-16) Policy No: 5093379522 Page 1 of 1 Endorsement No: 8 Nat 'l Fire Ins Co of Hartford Effective Date: 07/06/2025 Insured Name: HIGHSTREET IT SOLUTIONS, LLC Copyright CNA All Rights Reserved. Includes copyrighted material of Insurance Services Office,Inc.,with its permission. DNA Business Auto Policy Policy Endorsement WAIVER OF OF OF • AGAINST OTHERS TO OF • • • THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. This endorsement modifies insurance provided under the following: AUTO DEALERS COVERAGE FORM BUSINESS AUTO COVERAGE FORM MOTOR CARRIER COVERAGE FORM With respect to coverage provided by this endorsement, the provisions of the Coverage Form apply unless modified by the endorsement. This endorsement changes the policy effective on the inception date of the policy unless another date is indicated below. Named Insured: HIGHSTREET IT SOLUTIONS, LLC Endorsement Effective Date: 07/06/2025 SCHEDULE Name(s) Of Person(s) Or Organization(s): ANY PERSON OR ORGANIZATION FOR WHOM OR WHICH YOU ARE REQUIRED BY WRITTEN CONTRACT OR AGREEMENT TO OBTAIN THIS WAIVER FROM US. YOU MUST AGREE TO THAT REQUIREMENT PRIOR TO LOSS. Information required to complete this Schedule, if not shown above, will be shown in the Declarations. The Transfer Of Rights Of Recovery Against Others To Us condition does not apply to the person(s) or organization(s) shown in the Schedule, but only to the extent that subrogation is waived prior to the "accident" or the "loss" under a contract with that person or organization. Form No: CA 04 44 10 13 Policy No: BUA 5093379519 Endorsement Effective Date: Endorsement Expiration Date: Policy Effective Date: 07/06/2025 Endorsement No: 4; Page: 1 of 1 Policy Page: 39 of 61 Underwriting Company: The Continental Insurance Company, 151 N Franklin St, Chicago, IL 60606 ©Copyright Insurance Services Office, Inc., 2011 Nguyen, Tu Tran From: matthew.martin@gravitonconsulting.com Sent: Friday, May 1, 2026 10:05 AM To: RMD; Reyes Navarro, Pamela; Christa.bonaventura@usi.com Cc: IT_Admin; Greg Catanzano; 'Gautam Chaudhary' Subject: RE: Request for COI Review- Graviton Consulting Services, LLC. Attention: This email originated from outside of City of Santa Ana. Use caution when opening attachments or links. Good Morning, Graviton Consulting Services, LLC is a wholly owned subsidiary of Highstreet IT Solutions, LLC and, as such, is included within the scope of coverage afforded under the insurance policies maintained by Highstreet IT Solutions LLC.The applicable policies are issued in the name of Highstreet IT Solutions LLC as the named insured, and the coverage afforded thereunder extends to subsidiary entities, including Graviton Consulting Services, LLC(as noted on the Certificate of Insurance), in accordance with the policies' express terms, conditions, and definitions. Accordingly,the current endorsements properly reflect Highstreet IT Solutions LLC as the named insured, with Graviton Consulting Services, LLC covered as an affiliated subsidiary under the same policy structure. A single policy may cover a parent and its subsidiaries when the policy is written that way, and the entities are identified or included under the policy terms. Thank you, Matthew P. Martin Director of Contracts PH: 301-471-2431 From: RMD<rmd@santa-ana.org> Sent:Wednesday, April 29, 2026 12:06 PM To: Reyes Navarro, Pamela <pnavarro@santa-ana.org>; Christa.bonaventura@usi.com Cc: IT_Admin<IT_Admin@santa-ana.org>; matthew.martin@gravitonconsulting.com Subject: RE: Request for COI Review-Graviton Consulting Services, LLC. Hi Pamela, In reviewing the updated documents, I noticed that the Insured name on the endorsements is Highstreet IT Solutions LLC, but the name on the COI is Graviton Consulting Services. Please note that the name on the insurance documents must reflect the name on the agreement. Kind regards, i Tu Tran Nguyen I Risk Management Technician City of Santa Ana - Human Resources Department 1 20 Civic Center Plaza I Santa Ana, CA 92701 . . Office: 714-647-5141 jrzu Email: TNguyen20Ca)santa-ana.orq I santa-ana.org/human-resources Linkedln I nstagram City Hall hours are 8 a.m. to 5 p.m. Monday through Thursday, and 8:00 a.m. to 5:00 p.m. every other Friday. Click here for a list of observed holidays and Friday closure dates. The mySantaAna mobile app puts the power of the Santa Ana city government in the palm of your hand! The free app allows residents to quickly and easily report issues to the City, access City services, and find news and events. It is available to download from the Apple App Store and on Google Play. Click here to report an issue directly from the City website. From: Reyes Navarro, Pamela <pnavarro@santa-ana.org> Sent:Tuesday, April 28, 2026 4:51 PM To: RMD<rmd@santa-ana.org>; Christa.bonaventura@usi.com Cc: IT—Admin<IT—Admin@santa-ana.org>; matthew.martin@gravitonconsulting.com Subject: RE: Request for COI Review-Graviton Consulting Services, LLC. Hello, Please see attached for your review. Let me know if this will suffice or if any revisions are needed. Thank you, Pamela Reyes Navarro I Project Coordinator City of Santa Ana— Information Technology Department 20 Civic Center Plaza, M-42 I Santa Ana, CA 92701 (714) 647-5379 1 pnavarro@santa-ana.org From: RMD<rmd@santa-ana.org> Sent:Tuesday, April 28, 2026 10:42 AM To: Reyes Navarro, Pamela <pnavarro@santa-ana.org>; Christa.bonaventura@usi.com Cc: IT—Admin<IT Admin@santa-ana.org>; matthew.martin@gravitonconsulting.com Subject: RE: Request for COI Review-Graviton Consulting Services, LLC. Good morning Pamela, In reviewing the COI, the following are missing: 1. Waiver of Subrogation endorsement as to the Commercial General Liability a. Blanket endorsement or Specific endorsement with required text: "City of Santa Ana, its City Council, officers, officials, employees, agents, and volunteers" 2. Waiver of Subrogation endorsement as to the Automobile Liability 2 26HR DATE(MMIDDIYYYY) A �' CERTIFICATE. OF LIABILITY INSURANCE 051301202E THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(Sj, AUTHORIZED REPRESENTATIVE OR PRODUCER AND THE CERTIFICATE HOLDER. IMPORTANT:If the certificate holder is an ADDITIONAL INSURED,the policy(ies)must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy,certain policies may require an endorsement,A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsements. PRODUCER - CONTACT SON RISK SERVICES SOUTH Aon Risk Services,Inc of Florida S LENOX ROAD NORTHEASTST AIC No Ext:t133.5064544 AIC IN SUITE 1700 ATLANTA GA 30326 IL AD�RESSp w6rk.comp@trinet.com INSURERS)AFFORDING COVERAGE NAIC# INSURER A i Indemnity Insurance Company of North Amerkca 43576 INSURED INSURER 0: TrlNet Group,Inc.JC1F Graviton Consulting Sorviees,LLC 1 Park Piece,Suite 600 INSURER C: Dublin,CA 94668-7983 INSURER D INSURER E:. INSURER F COVERAGES CERTIFICATE NUMBER:16007901 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE SEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE.POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT,TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE:BEEN REDUCED.BY PAID CLAIMS. INSR TYPE OF INSURANCE ADDL SUBR POLICY NUMBER POLICY ErF POLICY EXP LIMITS LTR INSR WVD MM1UDlYYYY MM0DIYYYY COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE $ CLAIMS-MADE F-1 OCCUR _ PR M SES 2,,occurrence MED EXP(Any one orson $ PERSONAL&ADV INJURY $ CENT AGGRE(3ATE LIMIT APPLIES PER: GENERAL AGGREGATE $ POLICY ❑PROJECT E LOC. PRODUCTS COMPIOP AGO $ OTHER COMBINE $ AUTOMOBILE LIABILITY Fa accident SINGLE L I $ ANY AUTO BODILY INJURY Per arson $ OWNED SCHEDULED AUTOS ONLY AUTOS 130DILY INJURY Per accident I$ HIRED NON-OWNED PROPERTY DAMAGE AUTOS ONLY AUTOS ONLY Per accident $ UMBRELLALIAD OCCUR EACH OCCURRENCE $ EXCESS LIAS CLAIMS-MADE A GREGATE $ DEC RETENTION - WORKERS COMPENSATION - X PE OT - - AND EMPLOYERS'LIABILITY YIN _ STATUTE I I ER A ANY PROPRIETOWPARTNEWEXECUt'IVE NIA X WLR C74801067 F1,EACH ACCIDENT- - $ 2,000.,000 CFFICERIMEMBEREXCLUDED? — 07/0112026 0710112027 (Mandatory In NH) E.L.DISEASE-.EA EMPLOYEE $ 2,000,.000 If yes,dascnbe under - DESCRIPTION OF OPERATIONS below E.L.DISEASE.POLICY LIMIT $ 2,000,000 DESCRIPTION OF OPERATIONS/.LOCATIONS 1 VEHICLES(ACORD 101,Additional Remarks Schadula,.may be attached If more space Is required) Workers Compensation coverage is limited to warkslto employees of Gravltnn Corsulting Services,LLC Through a co-employment agreement with TriNat HR Ili,Inc. Waiver of subrogation In favor of CITY OF SANTA ANA,and Its City Council,officarS,of dFils,employees,agents,and volunteers as respects of Job performed by Graviton Consulting Services,LLC as raqulred by written contract. APPROVED By Tu Tran Nguyen at 10:57 am,Jun 25,2026 CERTIFICATE HOLDER CANCELLATION a. w CITY OF SANTA ANA SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE ATTN JACK CIULLA CHIEF TECHNOLOGY INNOVATIONS THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN OFFICER INFORMATION TECHNOLOGY DEPARTMENT ACCORDANCE WITH THE POLICY PROVISIONS. " 20 CIVIC CENTER PLAZA SANTA ANA,CA 92701 AUTHORIZED REPRESENTATIVE 0190n r&A 8etvice9 (10" r, III a 1988-2015 ACORD CORPORATION.All rights reserved. ACORD 25(2016103) The ACORD name and logo are registered marks of ACORD Workers' Compensation and Employers' Liability Policy Named Insured TriNct Group,Inc.L/CIF Graviton Consulting Services,LLC Endorsement Number I Park Place,Suite 600 Dublin,CA 94568-7983 Policy Number Symbol:WLrt Number:C74801067 Policy Period Effective Date of Endorsement 07/01/2026 TO 07/01/202-7 07/01/2026 Issued By(Name of Insurance Company) ]ud.omnityInsurance Company of North America Insert the policy number.The remainder of the information Is to be completed only when this endorsement Is issued subsequent to the preparation of the policy, This endorsement changes the policy to which It Is attached and Is effective on the date Issued unless otherwise stated. CALIFORNIA WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT This endorsement applies only to the insurance provided by the policy because California is shown in item 3.A. of the Information Page. We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule, but this waiver applies only with respect to bodily injury arising out of the operations described in the Schedule,where you are required by a written contract to obtain this waiver from us. You must maintain payroll records accurately segregating the remuneration of your employees while engaged in the work described in the Schedule. Schedule 1. (X} Specific Waiver Name of person or organization: CITY OF SANTA ANA,and its City Council,officers,officials,employees,agents,and volunteers ATTN.JACK CIULLA Cf1lEF TECHNOLOGY INNOVATIONS OFFICER INFORMATION TECHNOLOGY DEPARTMENT 20 CIVIC CENTER PLAZA SANTA ANA,CA 92701 (} Blanket Waiver Any person or organization for whom the Named Insured has agreed by written contract to furnish this waiver. 2. Operations: 3. Premium: The premium charge for this endorsement shall be INCLUDED percent of the California premium developed on payroll in connection with work performed for the above person(s)or organization(s)arising out of the operations described. 4. Minimum Premium: INCLUDED Authorized Representative WC 90 03 75 (05/18)