HomeMy WebLinkAboutIRON MOUNTAIN INFORMATION MANAGEMENT, LLC (4) MURANCE ON HL
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A-2025-1g0
DEC $ 202� FIRST AMENDMENT TO AGREEMENT WITH IRON MOUNTAIN
INFORMATION MANAGEMENT,LLC FOR
Q:UDA m) DIGITAL CONVERSION AND DOCUMENT IMAGING SERVICES
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THIS FIRST AMENDMENT to the above-referenced agreement is entered into on November
4, 2025, by and between Iron Mountain Information Management, LLC, a Delaware limited
liability company ("Consultant'),the Housing Authority of the City of Santa Ana, a public body,
corporate and politic, and the City of Santa Ana, a charter city and municipal corporation
organized and existing under the Constitution and laws of the State of California("City").
RECITALS
A. The parties entered into Agreement No. A-2023-223 ("Agreement")dated January 1,2024
to provide document storage and imaging services. The term of the Agreement runs for a
three (3) year period until December 31, 2026, with an option to extend the term of the
Agreement for up to two (2) one (1) year extensions. The Agreement is current and in-
effect.
B. Consultant was awarded its Agreement with the City due to its proposal to Request for
Proposal#23-109A, in which Consultant was selected due to its resources and expertise in
digital conversion and document imaging services. Said services were part of Exhibit A
to the Agreement.
C. City located a large amount of paper files from the Housing Authority which, when
converted to digital format, would create greater efficiency for review and access. In
addition, the time, expense, and resources to handle the digital conversion are within the
scope of services provided by Consultant.
D. The parties now wish to amend the Agreement to increase the-total not-to exceed amount
to the compensation of the Agreement to pay the digital conversion of files from the
Housing Authority. No other changes are contemplated by this Amendment.
The Parties therefore agree:
1. Section 2a, Compensation, is hereby amended to increase the total compensation by
$150,000 to cover costs and services detailed in Exhibit A-1 to this First Amendment to
the Agreement. The total not-to-exceed amount for this Agreement shall not exceed
$292,700.
2. Except as modified by this First Amendment, all terms and conditions of the Agreement
shall remain in full force and effect.
[signature page to follow]
IN WITNESS WHEREOF, the parties hereto have executed this First Amendment to
the Agreement on the elate and year first written above.
ATTEST: CITY OF SANTA ANA
ennifer a Alvaro Nunez
City Clet City Manager
ATTEST: HOUSING AUTHORITY OF
THE CITY OF SANTA ANA
Je lifer L. la
ll Michael Garcia
Secreta y Executive Director
APPROVED AS TO FORM:
SONIA R. CARVALHO CONSULTANT: IRON MOUNTAIN
City Attorney and INFORMATION MANAGEMENT,LLC
Housing Authority Gem- I Counsel
Michelle Digibily signed by
L
By: r SchreiberrJate:1o25.7'00'
os:n9:n1-o7oa
Andrea Garcia-Miller By: Michelle Schreiber
Senior Assistant City Attorney and Title:Public Sector Contracts Administrator
Assistant Counsel
RECOMMENDED FOR APPROVAL:
Michael Garcia
Executive Director
Community Development Agency
:xnipit)Ir-I to the rIrst Hmenament
`1-2023-223
IRON
GOVERNMENT SOLUTIONS
This Statement of Work ("SOW') is a proposal by Iron Mountain Information Management, LLC ("Iron
Mountain", "IRM" or"IM") to perform the services described herein, including the pricing, assumptions, and
terms and conditions that will apply to a contract resulting from this SOW.
Throughout this SOW, certain provisions have been selected for incorporation herein either by (i)
check of a clause(s) that is presented in full, or (ii) check of a link to static, dated clause or clauses
incorporated by reference. In both instances (i) and (ii), such provisions are material to this SOW and
applicable to a contract resulting from this SOW.
Customer Information ("Customer"):
City of Santa Ana Housing Authority
20 Civic Center Plaza, 'I st Floor
Santa Ana, CA 92702
Maria Hodson
Case bigitization Date of SOW: 10/16/2025 v2
IMGS/SLED Number: SLED0005587 Project#: PR-022300
Proposal Validity Period: The terms and fees quoted under this SOW will only remain valid for acceptance by
Customer until 12/31/25. Thereafter, Iron Mountain may modify the fees or terms and require a modified SOW.
Iron Mountain Contacts:
Heidi Vierkant
SLED Account Executive
heidi.vierkant@ironmountain.com
704-906-2600
CONFIDENTIALITY
This submission Includes information that shafj not be duplicated.used or disclosed—in whole or in,part—for any purpose other than to evaluate this submission.Contains Iron Mountain confidentiat and
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Table of Contents
Section 1: Introduction and Technical Statement of Work/ Performance Schedule
Section 2: Pricing and Assumptions
Section 3: Terms and Conditions
Section 4: Acknowledgement/Acceptance
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Section 1
Introduction and Technical Statement of Work/ Performance Schedule
Digital Conversion
Iron Mountain provides customers full digital transformation services including document preparation,
scanning of textual and graphical documents into digital data, quality assurance, indexing, document
reassembly, and digital delivery of data to a new media.
Controlled Material
Customer will not provide Iron Mountain with any Deposits (including goods, software, services, and/or technical data)that
contain technical information regarding defense articles or defense services within the meaning of the U.S. International
Traffic in Arms Regulations ("ITAR"), or technical data within the meaning of the U.S. Export Administration Regulations
("EAR"), or are otherwise subject to export restrictions under applicable export control regulations, including ITAR and the
EAR. If during the term of the Agreement Customer determines that it can no longer comply with this Section, Customer
must immediately notify Iron Mountain in writing. Customer shall take no action that causes Iron Mountain to be non-
compliant with applicable export control laws and regulations as it relates to the Deposits.
Digitization Description
Customer seeks a cost-effective, outsourced solution to manage the digitization to digital images.
Business Hours
The digitization part of this project will be completed by Iron Mountain during normal business hours: Monday through
Friday 8:00 AM to 5:00 PM local time excluding weekends and holidays.
Project Details
Digitization Type
The following are the types of documents/originals to be digitized:
Estimated Media Type
Percentage
of
I Volume
90% Paper: 8,5x11
10% Paper: 8.5x14
5'%of pages have receipt attached
Project Type
This digitization project consists of the following;
Back`
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Turnaround Requirements
Please note: Turnaround time is defined by the time Iron Mountain receives the documents for processing to the time the
digitized images and data are made available to Customer.
■ Backfile turnaround requirements will be mutually agreed upon during the implementation of this solution, unless
otherwise specified.
■ A test box was not digitized for this project as a representative sample of the Customer's documents. All
processing assumptions contained herein are based directly upon the information provided by the Customer.
The above SLA applies only to the maximum volume amounts specified within this SOW. Items exceeding that maximum
will be processed within the SLA if possible-, however, will not count against Iron Mountain's achievements to the SLA.
Documents over the maximum volume amount will be processed the following business day in a"First-In First-Out' (FIFO)
order.
Logistics
Location 1
The information below refers to records/documents stored at the location listed below:
City of Santa Ana
ATTN: Maria Hodson
20 Civic Center Plaza, 1 st Floor
Santa Ana, CA 92702
Additional Details
■ Documents/records will be made available to Iron Mountain all atone time.
■ The estimated number of boxes is 370.
Volume Fluctuations
w Volume is not expected to fluctuate.
Expected Volumes
Hard Copy
Backfile
Number of Files 1,650
Average Documents per File 6
Average Pages per Document 61.7
Percentage of Du;plexed Pages 20%
Estimated Total Number of Images 732,600
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Preparation
Document Preparation Requirements
Document preparation includes the removal of all fasteners and bindings, flattening bent corners, document orientation,
making minor repairs, repositioning of smaller documents, inserting applicable separator sheets and tearing tri-folds when
necessary.
Document Prep Performed By
Documents will be prepared by Iron Mountain prior to digitization according to the details outlined in the following section.
■ This project has been identified as requiring standard preparation. Standard preparation is defined as having
moderately fastened documents (<1 fastener per 5 pages); 95% bond paper, remaining office-type documents;
95%+ standard size (5% other); and <1% requiring repair or mounting to carrier sheet.
■ The documents for digitization are in good condition.
Separation Details
■ Separation will be at the file& document levels for the backfile digitization.
■ Separation will be achieved by inserting standard Iron Mountain separator sheets.
■ Iron Mountain will insert the applicable separator sheets.
■ Iron Mountain will maintain the order of the documents in a given box, digitizing from the first page to the last
page. We will not rearrange the documents prior to digitization.
Disposition of Originals
• The documents post digitization will be inbound to the Iron Mountain Record Center for safekeeping until the
destruction approval notification has been received from the Customer. All standard storage pricing would apply.
Digitizing
Digitizing Requirements
This section outlines the setup of the scanner and related functions for all hard copy digitization. All digitizing will be
performed in duplex mode set with automatic blank page deletion at 5kb or less per page. Images over 5kb that contain
no appreciable information will not be considered rejects.
Iron Mountain standard digitizing features, including deskewing, automatic brightness, density and threshold settings,
despeckle, auto orientation and edge cleanup, are done through an automated process. The output of the automated
process will be accepted as is unless otherwise noted in the Quality Assurance section.
Digitizing Details
■ Section 1 documents will be digitized in color, remaining Sections 2-6 will be digitized in black and white.
The scanners used for this project will have the following capabilities:
■ Production (Automatic Document Feed)
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Quality Assurance
Quality Assurance Requirements
Quality Control consists of a paper to image comparison, a review of image quality, and document separation. The level of
quality control selected for this project is identified below.
• Iron Mountain will perform statistical quality control utilizing the ANSI/ASQC (American National Standards
Institute/American Society for Quality Control) standard Z1.4 at a 1.0 Acceptable Quality Level (AQL)to establish
the sample size(s), acceptance, rejection and re-sampling parameters.
Indexing
Indexing creates necessary metadata fields to support standard search functionality to access the documents.
• Double key verification will be performed on the appropriate fields as identified in the indexing table.
• Customer will provide examples of the documentation with index fields identified prior to implementation of
project. Samples will be complete and representative of documents Iron Mountain will receive during the course of
the project. Any document type or variation not included in this sample will be indexed at best effort, but not
applicable to Iron Mountain quality requirements.
■ For manually indexed fields, Iron Mountain will only capture data present on image. Blank or default values will be
provided for missing or illegible data as defined by Customer.
Index Fields
7No
.- -File Type(Housing or
Portabilit Per File Manual 2 Yes Yes Alpha Yes
Date
MM-DD-
Date Per File Manual 8 Yes Yes YYYY Yes
Alpha-
Yes Unique Identifier Per File Manual 10 No I Yes Numeric Yes
Alpha-
No Section(1-6) Per Document Manual 1 No Yes Numeric Yes
Reassembly
This section provides the reassembly details of the original hard copy material post digitization.
■ The project requires simple reassembly. The digitized documents will be placed back in the original file folder
without applying any fasteners.
Hard Copy and Digital Release
The following information outlines the disposition of the original hard copy materials as well as the requirements for the
digitized image destination and image format.
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Hard Copy Release Details
• The documents post digitization will be inbound to the Iron Mountain Record Center for safekeeping until the
destruction approval notification has been received from the Customer. All standard storage pricing would apply.
Digital Release Details
■ The image output will be Searchable PDF.
■ Released images will be at 300 DPI.
■ The index output will be a .CSV file.
■ There will be one index file created for this entire project. A record will be created within the index file for each
image file delivered for the project.
■ Foldering is not required for this project.
■ The image and index files will be released to an encrypted external hard drive supplied by Iron Mountain.
Customer's Technical Contact, as shown in this SOW, will receive the encryption key via email.
■ Files will be delivered in a single release, following completion of the project.
Additional Project Requirements
Customer Review and Notification Period - Post Processing Error Correction Timeline
It is of benefit to both Parties to discover any errors quickly to avoid their duplication in on-going work. Customer will
review the program and/or process then promptly notify Iron Mountain of any alterations and or corrections that they deem
necessary. During the first month of this project, Iron Mountain requests that Customer review work within one week. Any
necessary rescanning services will be provided at no charge for items identified by Customer within a maximum two-week
timeframe.
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Special Project Services
Iron Mountain provides customers specialized project services for work such as packaging services,
transmittal preparation, file packing and purging, re-labeling, re-boxing, data capturefindexing, data entry,
and transportation.
Project Scope and Workflow
Collection, transport, transmittal preparation, and receipt of an estimated 370 cartons (444 cubic feet) of Customer
records located at 20 Civic Center Plaza, Santa Ana CA 92701,
Iron Mountain will pack an estimated 2000 files in an estimated 370 storage cartons.
Cartons will be transferred to an Iron Mountain facility in the Los Angeles market.
This service will require 2 dedicated transportation trips.
Once arrived at Iron Mountain, the 370 cartons will be barcoded, Inbounded, transmittal prepped, then retrieved and
transported to the Cerritos CA Imaging facility.
The pricing for imaging of the documents is not included in this SOW.
Upon receipt of signed Statement of Work, Iron Mountain will contact Customer to schedule execution of the workflow
described herein.
Unless otherwise stated, Iron Mountain will follow standard operating procedures for all standard workflows including, but
not limited to, transportation, inbound/outbound processing, inventory staging, and archival destruction. All work
associated with this SOW will take place during standard Iron Mountain operating hours, 8AM —5PM Monday through
Friday (local time—excluding Iron Mountain holidays), unless otherwise specified and mutually agreed upon. These
services will be executed in a mutually agreed upon service window based on the availability of Iron Mountain project
teams while accommodating any service restrictions noted by Customer.
Upon arrival at the Customer's location, Iron Mountain will provide identification and ask for the designated Manager on
Duty (MOD) or other specified Customer contact. The Customer will be required to escort Iron Mountain to the location of
the records requiring service. In the event the location is not ready for service, an additional, billable service visit may be
required. The Iron Mountain project team will pack the records into standard Iron Mountain RFID ready storage cartons. If
a Customer chooses to use non-RFID ready cartons, separately purchased Iron Mountain RFID labels will be applied to
the face of each storage carton to ensure proper disposition and chain of custody.
Customer expects the following fields to be captured, if applicable:
Major Description 1 Minor Description i Date Range 1 Alpha Range 1 Destruction Date
During the pickup process, the Iron Mountain courier will confirm receipt of each carton by scanning the barcode label
associated to each carton. Cartons will be staged for transport and, prior to departure, the Iron Mountain courier will
require the Customer MOD or designated Customer contact to confirm the carton quantity and provide signature to
release the inventory.
Upon arrival at the Iron Mountain record center, each carton will be processed following the established, Iron Mountain,
standard operating procedure for receipt and entry. In the event that a carton arrives without RFID labels, a RFID label will
be affixed, by Iron Mountain, at the customers billable rate. Upon inbound completion, each carton will be placed into
archival inventory through the putaway process.
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Out of Scope Work
Any and all services not described under"Project Scope and Workflow" above are excluded from the scope
of this SOW.
Customer Obligations
• Customer shall not store with Iron Mountain material that is highly flammable, may
attract vermin or insects, is otherwise dangerous or unsafe to store or handle, or is
regulated by federal or state law or regulation relating to the environment or
hazardous materials.
• Customer shall not store negotiable instruments, jewelry, check stock or other items
that have intrinsic value.
• Customer warrants and covenants that its premises where Iron Mountain
employees perform services (including pickups and deliveries) are and shall be free
of hazardous substances or dangerous conditions. Customer shall reimburse Iron
Mountain for damage to equipment or injury to personnel resulting from Customer's
breach of this Section.
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Section 1 (continued)
(Checked statement applies to this SOM
® NIST-800-171 or NIST-800-53 is not in scope of this proposal. If the Customer elects to add NIST SP
800-171 or NIST SP 800-53 requirements, it will be a change under the Changes clause of the
applicable terms and conditions incorporated herein, for which IM will be entitled to an equitable
adjustment.
® Period of Performance: The term of this order shall commence on the Effective Date of this SOW and
shall continue for one (1) year after commencement.
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Section 2
Pricing and Assumptions
Digital Conversion
Solution Fees: General
Pricing is based on the project assumptions shown herein. These prices are only for the services and products outlined in
this SOW; any Records and Information Management service fees are in addition to this SOW's fees and are covered in a
separate Pricing Schedule or Statement of Work pursuant to Customer's separate agreement for Records and Information
Management services. Any other services not outlined herein, or in any other SOW, shall be provided at Iron Mountain's
then-current rates.
Iron Mountain cannot be held responsible for any delays caused by Customer or for incorrect information provided by
Customer, Such delays may impact Iron Mountain's ability to perform the services and may result in additional charges.
Volumes are assumed to be correct based on the detail provided by the Customer.
All pricing is shown in US Dollars and is payable in US Dollars and does not include taxes. Please note that all prices
quoted to you are exclusive of taxes, which may be charged in addition to the quoted price. The applicable taxes will be
determined based on the location where the services are performed. The Customer is responsible for paying any sales,
use, value added, or similar tax required by applicable law in connection with the services provided, and such taxes will be
added to the fees charged.
The sections below provide the fees due as detailed within this SOW.
■ Setup and One-Time Fees will be invoiced in the first billing period following the Effective Date.
■ Recurring services will be invoiced the first billing period after the setup has been invoiced, regardless of the
usability of the Solution, which will depend jointly on the complexity of the solution and the commitment of
resources by both Iron Mountain and the Customer.
All fees, unless explicitly defined, will be billed through Iron Mountain.
Fees for Digitization Services
This is a project estimate of the number of images. Customer will be invoiced on the actual number of images
digitized. Iron Mountain cannot be held responsible for any delays caused by Customer or for incorrect information
provided by Customer. Such delays may impact Iron Mountain's ability to perform the services and may result in
additional charges.
Under this SOW, the Customer agrees to pay 80% of the price, even if the total digitization volume at the end of the Term
is smaller than the contracted volume. Any service performed after this period shall be considered outside of the project
scope of this SOW and will be quoted separately and outlined under an additional Statement of Work or a Change Order
to this SOW. Any difference between the actual amount billed and the Minimum Commit for all Backfile related project
services will be invoiced in full no sooner than thirty (30) days after the end of Backfile project. For all Day Forward related
project services, any difference between the actual amount billed each month and the monthly Minimum Commitment will
be invoiced in full on a monthly basis once the ,project is considered "in production".
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Pricing Details
TotalI Numberof Unit Price
No. Service Offering Unit Unit Price Units
1 Document Preparation - Standard Image $0.040 732,600 $29,304.00
2 Standard Scanning -Tier 3 Image $0.065 732,600 $47,619.00
3 Scan Resolution - 300dpi - Standard Image $0.006 732,600 $4,395.60
4 Document Classification - Standard 6-10 Doc Image $0.007 732,600 $5,128.20
Types
5 Indexing - Standard Keystroke $0.008 85,800 $686.40
6 Quality Assurance-With Clean-up Image $0.011 732,600 $8,058.60
7 Image Output- Searchable PDF Image $0.005 732,600 $3,663.00
8 Document Reassembly -Simple Image $0.004 732,600 $2,930.40
9 Color Setup - Regular-size paper Project $384.760 1 $384.76
Estimated $102,169.96
Total
"Blended PPI $0.139
*Per image rate for budgetary purposes only.Customer will be invoiced based on actual quantities of tasks performed.
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Special Project Services
Pricing
Total Price (excluding taxes): $11,010.74
Bill Code Description Quantity Rate Unit of Measure Extended Price
Transport Handling Charge 444 $3.00 CF $1,332.00
Regular Pickup-Zone 2 2 $39.90 Trip $79.80
Miscellaneous Services—Hourly Labor 48 $76.520 Hour $3,672.96
Standard Letter/Legal 370 $4.790 Each $1772.30
Rfid T Label 370 $0.672 Each $248.64
Miscellaneous Services—Hourly Labor 15 $76.520 Hour $1,147.80
Transmittal Pre
Receiving and Entering -Carton 444 $1.830 CF $812.52
Regular Retrieval -Carton 444 $2.190 CF $972.36
Regular Refile-Carton 444 $2.190 CF $972.36
TotalDigitization Total Project Services . .
Totals $102,169.96 $11,010.74 $113,180.70
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General Assumptions
This SOW is based on the following General assumptions.
• Unless otherwise stated, Iron Mountain will follow standard operating procedures for all
standard workflows including, but not limited to, transportation, inbound/outbound
processing, inventory staging, and archival destruction. Notwithstanding anything in any
contract between Customer and Iron Mountain to the contrary, Customer acknowledges
and expressly agrees that Iron Mountain's procedures involve (i) automated metadata
extraction, (ii) temporary storage of such metadata in a cloud-hosted environment
located in United States hosted by Google and exclusively managed by Iron Mountain;
and (iii) quality control performed by Iron Mountain personnel located in India, Iron
Mountain Services Private Limited.
• All work associated with this SOW will take place during standard Iron Mountain
operating hours, 8AM-5PM Monday through Friday (local time — excluding Iron
Mountain holidays), unless otherwise specified and mutually agreed upon.
• The services will be executed in a mutually agreed upon service window based
on the availability of Iron Mountain project teams while accommodating any
service restrictions noted by Customer.
• Projects requiring timeline acceleration are subject to additional charges.
• The total charges are an estimate only and will be determined based on actual
services provided.
Should any of the assumptions above prove incorrect, the parties acknowledge that this will likely affect
the project duration, price and/or quality.
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Section 2 (continued)
(Checked statement applies to this SOIM
® Firm Fixed Unit Pricing and Firm Fixed Price Labor Task:
For the avoidance of doubt, Iron Mountain will perform services and will invoice non-hourly labor tasks
monthly on a Firm Fixed Unit Price per task basis for actual quantities of tasks performed. For tasks
identified as hourly labor, Iron Mountain will perform and invoice firm fixed-priced labor tasks at the total rate
for the completed task irrespective of actual labor hours incurred to perform the completed task.
® Taxes:
Customer will be invoiced and will pay all sales, use, property, ad valorem, value added, or similar taxes
imposed as a result of the services, except for any corporate business taxes, franchise taxes, taxes based
on Iron Mountain's income and/or gross receipts, withholding taxes, and personnel-related taxes. If
Customer is exempt from a tax noted on an invoice, Customer will provide Iron Mountain with a valid
exemption certificate.
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Section 3
Terms and Conditions
Note:Linked terms and conditions are dated for version control and dated linked versions remain static.At the request of the Customer,
hard copies of the checked terms and conditions will be attached to this SOW for ease of reference.
Checked Terms and Conditions are applicable to this SOW and the Contract resulting from it.
[ Master Agreement between Iron Mountain Information Management, LLC and the Housing Authority of
the City of Santa.Ana dated January 1, 2024. Contract number A-2023-223.
Negotiation Thresholds. Unless Iron Mountain and Customer have previously negotiated and currently have an
agreement in place for the services describe in Section 1 hereof, Iron Mountain will not negotiate terms and
conditions for a contract resulting from this SOW for a contract or modification valued at less than $25,000 ($10,000
if, in Iron Mountain's sole discretion, the Customer's operational/technical/compliance requirements are materially
different from those of the Customer's current agreement.)
Changes. Requests by Customer for changes in specifications, place or time of performance, or other
performance or delivery requirements, including without limitation the assumptions upon which pricing is
based, must be accepted by Iron Mountain, and will entitle Iron Mountain to an equitable adjustment in the
price or performance schedule or both.
Order of Precedence. In the event of inconsistency or conflict, the terms of this SOW, including those
incorporated by reference, will have precedence over the terms and conditions of a Purchase Order, Task
Order or other Customer documentation related to the subject matter of this SOW.
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Other Terms or Conditions:
Any Purchase Order issued as a result of this SOW must include the following language:
"Iron Mountain's performance of services under this Purchase Order will be subject to the terms and conditions
of Consultant Agreement by and between the Housing Authority of the City of Santa Ana ("Customer") and Iron Mountai
Information Management, LLC ("Iron Mountain") effective as of January 1, 2424 (the "Agreement"). All additional or
inconsistent terms and conditions in this Purchase Order, except with respect to price, quantity, and location-specific
terms, are expressly rejected by the parties."
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal,
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Section 4
Acknowledgement/Acceptance
(Checked statement applies to this SOW)
® State or Local Government, or Higher Education Customer
Customer and Iron Mountain through their respective authorized representative, signify their agreement to and
acceptance of this SOW by their signatures below, effective as of the later date of execution (the "Effective
Date").
Customer: City of Santa Ana Housing Iron Mountain
Authority
Authorized Signature: Authorized Signature:
Name of Individual Signing (Print): Name of Individual Signing (Print):
Title: Title:
Signing Date: Signing Date:
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ironmountain.eom I 1.800.899.IRON(4766) Page 18 of 18
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COPY
A`"Rom CERTIFICATE OF LIABILITY INSURANCE UATE(MMIDDrYYYY)
12103I2025
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS
CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES
BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED
REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER.
IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(les)must have ADDITIONAL INSURED provisions or be endorsed.
If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on
this certificate does not confer rights to the certificate holder in lieu of such endorsement(s).
PRODUCER CONTACT
MARSH USA,LLC. NAME:
1166 Avenue of the Americas arCNN Ex : FAX No):
New York,NY 10036 E-MAIL Attu:Norwalk.certrequest@marsh.com Fax:212-94EW929 ADDRESS: Carder.cftequest@Marsh.com
INSURERS AFFORDING COVERAGE NAIC#
CN102809999-IM-GAWU-25-26 INSURER A: ACE American Insurance Company 22667
INSURED Iron Mountain Incorporated INSURER B: Indemnity Insurance Company of North America 43575
85 New Hampshire Avenue INSURER C: NIA NIA
Portsmouth,NH 03801 INSURER D: AGE Fire Underwriters Ins.Co. 20702
INSURER E:
INSURER F
COVERAGES CERTIFICATE NUMBER: NYG012441671-04 REVISION NUMBER. 9
THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD
INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS
CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS,
EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAWS.
ILTR TYPE OF INSURANCE ADDL SUBR POLICPOLICY NUMBER MMIDDY EFF YYYi MPOLICY DI EXP LIMITS
A X COMMERCIAL GENERAL LIABILITY HDO G49365457 11101/2025 11101/2026 EACH OCCURRENCE $ 2,000,000
CLAIMS-MADE �OCCUR DAMAGE TO RENTED
PREMISES Ea occurrence $ 1,000,000
MED EXP(Any one person) $ 25,000
PERSONAL&ADV INJURY $ 1,000,000
GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ 14,00o,000
X POLICY 0
PRO JECT ❑ LOG PRODUCTS-COMP/OP AGG $ 2,000,000
OTHER: $
A AUTOMOBILE.LIABILITY ISAH11364378 11/01/2025 11101/2026 'COMBlNEDSINGLELIMIT
Ea accident $ 2,000,000
X ANY AUTO BOO ILY INJURY(Per person) $
OWNED SCHEDULED AUTOS ONLY AUTOS BODILY INJURY(Per accident} $
HIRED NON-OWNED PROPERTYDAMAGE
AUTOS ONLY AUTOS ONLY Per accident $
UMBRELLA LIAB OCCUR EACH OCCURRENCE $
EXCESS LIAB CLAIMS-MADE AGGREGATE $
DED I I RETENTION$ $
B WORKERS COMPENSATION WLR C72800485(AOS) 11101/2025 11/0112026 X STATUTE ERH
AND EMPLOYERS'LIABILITY
D YIN SCF C72800497 WI 11101/2025 11101/2026
ANYPROPRIETORlPARTNERlEXECUTIVE ( ) E.L.EACH ACCIDENT $ 1,DOQODO
OFFICERIM EMBER EXCLUDED? NIA
(Mandatory in NH) E.L.DISEASE-EA EMPLOYEE $ 1,000,000
If yes,describe under
DESCRIPTION OF OPERATIONS below E.L,DISEASE-POLICY LIMIT $ 1,000,000
A EXCESS WC& WCU C72800503(OH&WA) 11101/2025 11101/2026 Each AccidentlEmp for Diseas 1,000,000
EMP.LIABILITY —L— SIR 500,000
DESCRIPTION OF OPERATIONS I LOCATIONS!VEHICLES (ACORD 101,Additional Remarks Schedule,may be attached if more space is required),
City of Santa Ana,its City Council,officers,officials,employees,agents,and volunteers are additional insured with respects to General Liability and Auto Liability but only to the extent of Iron Mountain's liabilities
agreed to under the written agreement or contract with certificate holder,and only as it relates to services and limits required by written agreement or contract.Waiver of subrogation is included on the general
liability,auto liability and workers compensation,but only to the extent of Iron Mountain's liabilities agreed to under the written agreement ar contract with certificate holder,and only as it relates to services and
limits required by written agreement or contract.
Digitally signed
TU Tran byTu Tran
Nguyen APPROVED
Ng U ye n Date:2o2s,2.08
07:27:03-e8'00' By Tu Tran Nguyen at.7:26._am,.Dec-08,2025
CERTIFICATE HOLDER CANCELLATION
City of Santa Ana SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE
AttentionAriman Resources Department THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN
20 Civic Center Plaza CA 92701 ACCORDANCE WITH THE POLICY PROVISIONS.
Santa Ana,CA 92701
AUTHORIZED REPRESENTATIVE
of Marsh USA LLC
- - _ - O 1988.2016 ACORD CORPORATION. All rights reserved. ,
ACORD 25(21016103) The ACORD name and logo are registered marks of ACORD
ADDITIONAL INSURED —
DESIGNATED PERSONS OR ORGANIZATIONS
Named Insured iron.Mountain Incorporated Endorsement Number
Polley symbol Policy Number Policy Period Effective Date of Endorsement
ISA I H11364378 11/0112025 TO 1.1/01/2026
Issued By(Name of Insurance Company)
ACE American Insurance Company
Insort the.policy nurnber.The remainder oftho information Is to be completed only when this endorsementis lssued subsequent to the prepwation of the policy,
THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY.
This endorsement modifies insurance provided under the following:
BUSINESS AUTO COVERAGE FORM
AUTO DEALERS COVERAGE FORM
MOTOR CARRIER COVERAGE FORM
EXCESS BUSINESS AUTO COVERAGE FORM
Additional Insureds): Any person or organization whom--you have acireed to include as an additional Insured
under a written contractprovided such contract was executed prior to the date of loss.
A. For a covered "auto;"Who Is Insured Is amended to include as an "insured,"the persons or organizations
named In this endorsement. However;these persons or organizations are an"insured"only for"bodily
injury"or"property damage"resulting from acts or omissions of:.
1. You.
2. Any of your"employees" or agents.
3. Any person operating a covered "auto"with permission from you,any of your"employees"or agents.
g. The persons or organizations named in this endorsement are not liable for payment of your premium.
Authorized Representative.
DA-9U74c (03116) Paste 1 of 1
POLICY NUMBER: ISA 1-111364378 Endorsement Number:
COMMERCIAL AUTO
CA 04 44 10 13
THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY.
WAIVER OF TRANSFER OF RIGHTS OF RECOVERY
AGAINST OTHERS TO US (WAIVER OF SUBROGATION)
This endorsement modifies insurance provided under the following:.
AUTO DEALERS COVERAGE FORM
BUSINESS.AUTO COVERAGE FORM
MOTOR CARRIER COVERAGE FORM
With respect to coverage provided by this endorsement,the provisions of the Coverage Form apply unless modified by
the endorsement.
This endorsement changes the policy effective on the inception date of the policy unless another date is indicated below.
Named Insured., Iron Mountain Incorporated
Endorsement Effective Date.
SCHEDULE
Name(s) Of Persons)Or Organ lzatlon(s):
Any person or organization against whom you have agreed to waive your right of recovery in a written contract, but only
to the extent of and no broader than such contract and provided such contract was executed prior to the date of loss.
information required to complete this Schedule, If riot shown above, will be shown in the Declarations.
The Transfer Of Rights Of Recovery Against Others
To Us condition does not apply to the person(s) or
organization(s) shown In the Schedule, but only to the
extent that subrogation Is waived prior to the "accident" or
the "loss" under a contract with that person or
org an iation.
CA 04 44 10 13 Insurance Services Office, Inc., 2011 Page 1 of 1
POLICY NUMBER: HDO G49365457 Endorsement Number:
COMMERCIAL GENERAL LIABILITY
CG 20 10 12 19
THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY.
ADDITIONAL INSURED - OWNERS, LESSEES OR
CONTRACTORS -- SCHEDULED PERSON OR
ORGANIZATION
This endorsement modifies insurance provided under the following:
COMMERCIAL GENERAL LIABILITY COVERAGE FART
SCHEDULE
Narne Of Additional Insured Person(s)
Or Organlzation(s) Location(s) Of Covered Operations
Any Owner, Lessee or Contractor whom you have All locations where you are performing ongoing
agreed to include as an additional insured under a operations for such additional insured pursuant to any
written contract, provided such contract was executed such written.contract.
prior to the date of loss.
Information required to complete this Schedule, if not shown above,will be shown In the Declarations.
A. Section 11 — Who Is An Insured is amended to B. With respect to the insurance afforded to these
include as an additional Insured the person(s) or additional insureds, the following additional
organization(s) shown in the Schedule, but only exclusions apply:
with respect to liability for "bodily Injury", "property This Insurance does not apply to "bodily injury" or
damage" or "personal and advertisingInjury" „ g Y Y
property damage occurring after:
caused, in whole or in part, by: 1. All work, Including materials, parts or
1. Your acts or omissions;or equipment furnished in connection with such
2. The acts or omissions of those acting on your work, on the project (other than service,
behalf; maintenance or repairs) to be performed by or
In the performance of your ongoing operations for on behalf of the additional insured(s) at the
the additional insured($) at the location(s) location of the covered operations has been
designated above. completed, or
However, 2. That portion of "your work" .out of which the
injury or damage arises has been put to its
1. the ,insurance afforded to such additional intended use by any person or organization
insured only applies to the extent permitted by other than another contractor or subcontractor
law;and engaged in performing. operations for a
2. If coverage provided to the additional insured is principal as a part of the same project.
required by a contract or agreement, the C. With respect to the Insurance afforded to these
insurance afforded to such additional insured additional insureds, the following is added to
will not be broader than that which you are Section III— Limits Of Insurance:
required by the contract or agreement to If coverage provided to the additional insured is
provide for such additional insured, required by a contract or agreement, the most we
CG 20 1012 19 U Insurance Services Office, Inc.,2018 Page 1 of 2
will pay on behalf of the additional Insured Is the
amount of Insurance:
1. Required by the contract or agreement; or
2. Available under the applicable limits of
Insurance;
whichever is less.
This endorsement shall not increase the
applicable limits of insurance.
Pago 2 of 2 Q Insurance Services Office, Inc.,2018 CC 20 10 12 19
POLICY NUMBER: HDO G49365457 Endorsement Number:
COMMERCIAL GENERAL LIABILITY
CG 20 37 1219
THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY,
ADDITIONAL INSURED - OWNERS., LESSEES CAR
CONTRACTORS - COMPLETED OPERATIONS
This endorsement modifies insurance provided under the following:
COMMERCIAL GENERAL LIABILITY COVERAGE PART
PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART
SCHEDULE
Name Of Additional Insured P.erso.n(s)
Or Organization(s) Location And Description Of Completed Operations
Any person or organization whom you have agreed to All locations where you perform work for such
include as an additional insured under a written additional insured pursuant to any such written
contract, provided such contract was executed prior to contract:.
the date of loss.
Information required to complete this Schedule, if not shown above,will be shown in the Declarations.
A. Section II Who Is An Insured is amended to B.. With respect to the Insurance afforded to these
include as an additional insured the person(s) or additional insureds, the following is added to
organization(s) shown in the Schedule, but only Section III—Limits Of Insurance
with respect to liability for "bodily Injury" or if coverage provided to the additional insured is
"property damage" caused, in whole dr in. part, by required by a contract or agreement, the most we
"your work" at the location designated and will pay on behalf of the additional Insured is the
described in the Schedule of this endorsement amount of insurance:
performed for that additional insured and included
In the"products-completed operations hazard". 1. Required by the contract or agreement;or
However: 2. Available under the applicable limits of
1. The Insurance afforded to such additional insurance;
insured only applies to the extent permitted by whichever is less,
law;and This endorsement shall not increase the
2. If coverage provided to the additional insured is applicable limits of insurance.
required by a contract or agreement, the
insurance afforded to such additional insured
will not be broader than that which you are
required by the contract or agreement to
provide for such additional insured.
CG 20 37 12 19 O Insurance Services Office, Inc.,2018 Page 1 of 1
Workers' Compensation and Employers'Liability Policy
Named Insured Endorsement Number
IRON MOUNTAIN INCORPORATED
85 NEW HAMPSHIRE AVENUE Policy Number
PORTSMOUTH NH 03801 Symbol: WI.R Number:C72800485
Policy Period Effective Date or Endorsement
11.61-2026 TO 11-01-2026 11-01-2025
Issued By(Name of Insurance Company)
INDEMNITY INS,CO: OF NORTH AMERICA
Insert the policy number.Tho remainder of the information Is to be completed only when this endorsement is issued subsequent to.tho preparation of the policy.
This endorsement changes the policy to which it is attached and Is effective on the date issued unless otherwise stated.
WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT
We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not
enforce our right against the person or organization named in the Schedule. This agreement applies only to the
extent that you perform work under a written contract that requires you to obtain this agreement from us.
This agreement shall not operate directly or indirectly to benefit any one not named in the Schedule.
Schedule
;ANY PERSON OR ORGANIZATION AGAINST WHOM YOU HAVE AGREED TO WAIVE YOUR
RIGHT OF RECOVERY IN A UIRITTEN 'CONTRACT, BUT ONLY TO THE EXTENT OF
AND NO BROADER THAN SUCH CONTRACT AND PROVIDED SUCH CONTRACT WAS
EXECUTED PRIOR TO THE DATE OF LOSS .
For the states of CA, UT, TX, refer to state specific endorsements,
This endorsement is not applicable in KY, NH, and NJ.
The endorsement does not apply to policies in Missouri where the employer is in the construction group of code
classifications. According to Section 287.160(6) of the Missouri statutes, a contractual provision purporting to waive
subrogation rights against public policy and void where one party to the contract is an employer in the construction
group of code classifications.
For Kansas, use of this endorsement is limited by the Kansas Fairness In Private Construction Contract Act(K.S.A..
16-1801 through 16-1807 and any amendments thereto) and the Kansas Fairness in Public Construction Contract
Act(K.S.A 16-1901 through 16-1908 and any amendments thereto). According to the.Acts a provision in a contract
for private or public construction purporting to waive subrogation rights for losses or claims covered or paid by
liability or workers compensation insurance shall be against public policy and shall be Void and unenforceable
except that, subject to the Acts, a contract may require waiver of subrogation for losses or claims paid by a
consolidated or wrap-up Insurance prograrn.
.Authorized Agent
WC 00 03 13 (11105) @ Copyright 1983-2011 National Council on Compensation Insurance,Inc.All Rights Reserved,
POLICY NUMBER: HDO G49365457 Endorsement Number:
COMMERCIAL GENERAL LIABILITY
CG24041219
THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY.
WAIVER OF TRANSFER OF RIGHTS OF RECOVERY
AGAINST OTHERS TO U (WAIVER OF SUBROGATION)
This endorsement modifies Insurance provided under the following:
COMMERCIAL GENERAL LIABILITY COVERAGE PART
ELECTRONIC DATA LIABILITY COVERAGE PART
LIQUOR LIABILITY COVERAGE PART
POLLUTION LIABILITY COVERAGE PART DESIGNATED SITES
POLLUTION LIABILITY LIMITED COVERAGE PART DESIGNATED SITES
PRODUCTSICOMPLETED OPERATIONS LIABILITY COVERAGE PART
RAILROAD PROTECTIVE LIABILITY COVERAGE PART
UNDERGROUND STORAGE TANK POLICY DESI.GNA.TED TANKS
SCHEDULE
Name Of Person(s) Or Organ ization(s):Any person or organization against whom you have agreed to waive
your right of recovery In a written contract, but only to the extent of and no broader than such agreement and
provided such contract was executed prior to the date of loss.
Information required to complete this Schedule, if not shown above,will be shown In the Declarations.
The following is added to Paragraph 8. Transfer Of
Fights Of Recovery Against Others To Us of
Section IV— Conditlons:
We waive any right of recovery against the person(s)
or organization(s) shown in the Schedule above
because of payments we make under this Coverage
.Part. Such waiver by us applies only to the extent that
the insured has. waived its right of recovery against
such person(s) or organization(s) prior to loss. This
endorsement applies only to the person(s) or
organization(s)shown in the Schedule above..
GG 24 0412 19 ® Insurance Services Office, Inc., 2018 Page 1 of 1