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HomeMy WebLinkAboutItem 15 - Agreement for Unmanned Aerial Systems (Drones) Police Department www.santa-ana.org/pd Item # 15 City of Santa Ana 20 Civic Center Plaza, Santa Ana, CA 92701 Staff Report February 3, 2026 TOPIC: Unmanned Aerial Systems (Drones) AGENDA TITLE Agreement with Axon Enterprise, Inc. for the Implementation of the Drone as a First Responder System and Patrol Drone Purchase for the Police Department (Non-General Fund - SLESA) RECOMMENDED ACTION Authorize the City Manager to execute an agreement with Axon Enterprise, Inc. to provide the Drone as a First Responder system, patrol drones, and all required software licenses to the Police Department, in an amount not to exceed $682,900 for a term beginning February 3, 2026 and expiring February 2, 2029 (Agreement No. A-2026- XXX). GOVERNMENT CODE 484308 APPLIES: Yes DISCUSSION On May 17, 2022, the City of Santa Ana adopted an Ordinance Amending Section 2- 809 of Article VII.II of Chapter 2 of the Santa Ana Municipal Code adopting the Santa Ana Police Department's Military Equipment Policy (Policy 707) pursuant to California Assembly Bill 481 (Government Code Sections 7070 et seq.). Per the adoption by Council, Policy 707 listed specific Unmanned Aerial Systems (UAS) that are no longer available. The Department is now proceeding with purchasing three (3) Skydio X10 (DFR) and two (2) Skydio R10 patrol drones that are substantially similar to the drones listed in the Policy 707 for all operational aspects, including the purpose, authorized uses, lifespan, training, and the legal and procedural rules. Additionally, the Department included UAS as a potential future purchase in the Military Equipment Policy and will report these drones in its annual review. In 2022, the Police Department began researching the implementation of an Unmanned Aerial Systems (UAS) program, commonly known as a drone program. The process included forming a drone committee, meeting with several UAS manufacturers, Unmanned Aerial Systems (Drones) February 3, 2026 Page 2 consulting with surrounding agencies about their UAS use, and developing a UAS policy. On August 19, 2025, the City Council voted to renew the Ordinance, which again identified UASs as a potential future purchase. Following the August 19th meeting, the Police Department began engaging with the community through eight meetings held from August 2025 to January 2026, during which drones were discussed and community input was collected. Common themes expressed by community members included the following: interest in using drones as a quick, first-response to calls for service; leveraging drones to assist in enforcing illegal fireworks laws; and responsible and transparent use of drone technology to support public safety. At the August 19, 2025, meeting, the City Council received the Annual Military Equipment Report that indicated the Police Department's intention to request City Council approval to purchase and implement a UAS program, with initial costs not to exceed $250,000. This contract maintains our original objective as proposed to the City Council and further allows us an additional two-year window for further expansion of the program (see fiscal impact). In conducting research and in discussions with the proposed vendor, an opportunity surfaced allowing the Police Department to purchase additional drones at a lower annual cost for an extended contract of three years. This contract approval does not preclude the requirement and the Police Department's obligation to annually present a review of this equipment, as well as other military equipment, to the City Council. The research conducted by the Police Department's drone committee concluded that integrating Axon's Drone as a First Responder (DFR) system with Skydio X10 drones will improve the Department's ability to serve the community by leveraging modern, commonly used drone technology. The DFR system will enable the Police Department to respond to calls for service by deploying strategically placed, dock-based drones throughout the city. The strategically placed drones will directly benefit the community by providing expedited call-for-service response times and gathering critical real-time information about the incident as it develops. Equipped with real-time information from the drone's video stream, the pilot, field-based police supervisors, and responding officers will be able to coordinate their actions more effectively and gather information in direct support of the Department's de-escalation strategy. The Skydio X10 drone also provides the ability to communicate with people on scene, which can prove to be valuable when communicating with victims, witnesses, and suspects prior to the arrival of personnel at the scene. In addition to the Skydio DFR X10 drones, the Skydio R10 patrol drones will improve the Department's ability to respond to emergencies by allowing flights while indoors and in confined spaces. The interior, confined space capability enables police personnel to identify potential dangers, via the high-resolution cameras from a safe distance, without the hazard of direct, face-to-face exposure to any potential threat. As with the X10 Unmanned Aerial Systems (Drones) February 3, 2026 Page 3 drones, the R10 drones have two-way communication capabilities to facilitate de- escalation efforts and provide commands and instructions to individuals. The Skydio X10 drones and R10 drones supplied by Axon meet all federal standards for UAS data security and, unlike some popular foreign-made drones, are compliant with the National Defense Authorization Act (NDAA). Axon has decades of experience serving the law enforcement community and has consistently shown responsiveness to customer service requests. Additionally, the Axon deployed drones will directly integrate with the other video based and data storage services Axon currently provides to the Department. The City has contracted with Axon since 2017 for body-worn camera services, during which time Axon has consistently demonstrated reliability, strong customer support, and responsiveness to operational needs. Under the Axon platform, the City retains full ownership of all data, and any sharing of data is conducted strictly in accordance with current Police Department policies and applicable state law. In addition, Axon is highly protected to prevent breach of data and, to date, there have been no data breaches. Santa Ana Municipal Code, Section 2-807(d), authorizes the City to make non-bid purchases of services, supplies, materials, and equipment whenever it shall appear that there is only one reasonably available source. Staff researched available procurement options and product offerings in the market and determined that "Axon Air", a fully integrated DFR solution offered by Axon Enterprise, Inc. meets the Police Department's specifications. Additionally, Sourcewell, a cooperative government purchasing agency, awarded a contract to Axon Enterprise, Inc. for Axon Air as a result of open, competitive bidding, and meets the City's requirement. If the recommended action is approved by the City Council, the Police Department will adopt Department Policy 606 titled Unmanned Aerial Systems (Exhibit 2). The policy provides the framework for the use of DFR and patrol drones, including provisions to safeguard the Community's Constitutional Rights and to ensure transparency and accountability. ENVIRONMENTAL IMPACT There is no environmental impact associated with this action. FISCAL IMPACT As the first payment is due in July 2026, funding will be included in the proposed FY 26- 27 budget for City Council's approval. Funding for subsequent fiscal years will be included in the proposed budgets for City Council consideration as follows: Unmanned Aerial Systems (Drones) February 3, 2026 Page 4 Fiscal Year Accounting Unit— Fund Accounting Unit, Amount Account No. Description Account Description Law SLESA Machinery & FY 26-27 12814407-66400 Enforcement $249,999 Grants Equipment Law SLESA Machinery & FY 27-28 12814407-66400 Enforcement $220,519 Grants Equipment Law SLESA Machinery & FY 28-29 12814407-66400 Enforcement $212,382 Grants Equipment Total $682,900 EXHIBIT(S) 1. Agreement with Axon Enterprise, Inc. 2. Draft Unmanned Aerial Systems Policy 606 Submitted By: Robert Rodriguez, Police Chief Approved By: Alvaro Nunez, City Manager Docusign Envelope ID:030D2B63-5582-4D40-9D78-224202894BCB EXHIBIT 1 AGREEMENT WITH AXON ENTERPRISE, INC TO IMPLEMENT AND PROVIDE THE CITY OF SANTA'S PILOT PROGRAM FOR UNMANNED AERIAL SYSTEMS THIS AGREEMENT is made and entered into on this 3rd day of February, 2026 by and between Axon Enterprise, Inc., a Delaware corporation ("Consultant"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California("City"). RECITALS A. The City desires to retain a Consultant having special skill and knowledge to implement and provide the City with the use of unmanned aerial systems of three (3) drones as a first responder ("DFR") bundles and two (2) patrol kit bundles for the City of Santa Ana's Police Department. B. Pursuant to Santa Ana Municipal Code § 2-807(d), this contract may be entered into between the parties, and is exempt from competitive bidding, for purchases from vendors awarded the same type of purchase contract by a federal agency (including the general services administration), a state agency, county, city or other public agency after a competitive bidding process determined by the purchasing manager to be substantially equivalent to that prescribed by Article VILII regarding purchasing rules and procedures. C. On October 8, 2025, the City's purchasing manager approved an exception to process to the competitive bid process as the project was competitively bid through a Sourcewell awarded contract#101223-AXN. D. Accordingly, City has selected Consultant to provide the services detailed for this Agreement and Consultant has represented that it is able and willing to provide such services to the City. E. In undertaking the performance of this Agreement, Consultant represents that it is knowledgeable in its field and that any services performed by Consultant under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES a. Consultant shall perform during the term of this Agreement, the tasks and obligations including all labor,materials,tools,equipment,and incidental customary work required to fully and adequately complete the services described and set forth in Consultant's Master Services and Purchase Agreement, identified as Exhibit A, which is attached hereto and incorporated by reference. This Master Services and Purchase Agreement Page l of 5 #2134105v3 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB shall be specific to the services defined herein and not affect any other Axon agreements with the City. 2. COMPENSATION a. City agrees to pay, and Consultant agrees to accept as total payment for its services for City, the rates and charges identified in Quote # Q-750055-46042MT, identified and attached hereto as Exhibit B. The total amount to be expended during the term of this Agreement shall not exceed$682,900. b. Payment by City shall be made within forty-five (45) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. City and Consultant agree that all payments due and owing under this Agreement shall be made through Automated Clearing House (ACH) transfers. Consultant agrees to execute the City's standard ACH Vendor Payment Authorization and provide required documentation. Upon verification of the data provided, the City will be authorized to deposit payments directly into Consultant's account(s) with financial institutions. Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals which may reasonably be expected by City. 3. TERM a. This Agreement shall commence on the date first written above and continue for a three (3) year term, unless terminated earlier in accordance with Section 17 of Exhibit A. b. The parties agree and understand that the term defined, above, is controlling. Neither the subscription term or any renewal term identified in Exhibit A shall apply. Any extension or renewal may be subject to approval by the City Council of the City of Santa Ana. 4. INSURANCE Insurance requirements are attached hereto as Exhibit C. 5. CONFLICT OF INTEREST CLAUSE a. Consultant covenants that it presently has no interests and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement. b. No immediate family members of either the Mayor, City Council Member, or any appointed City Official, including appointed board and commission members, as defined under the City's Municipal Code, whose position with the City shall award or influence the award of this Agreement, or any competing contract or amendment thereof, shall be employed in any capacity by the Consultant or have any other direct or indirect financial benefit or interest in this Agreement. Page 2 of 5 #2134105v3 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB c. The section also prohibits the awarding of any agreement, contract, grant, or any amendment to those awards, to any former full-time employee for one-year from date of employee separation except for any Ca1PERS retiree as authorized by City Council resolution d. The Consultant must comply with all conflict of interest laws, ordinances, and regulations now in effect or hereafter to be enacted during the term of this Agreement. The Consultant warrants that it is not now aware of any facts which conflict with the prohibitions defined above. If the Consultant hereafter becomes aware of any facts that might reasonably be expected to create a conflict of interest, it must immediately make full written disclosure of such facts to the City. Full written disclosure must include, but is not limited to,identification of all persons implicated and a complete description of all relevant circumstances. Failure to comply with the provisions of this paragraph will be a material breach of this Agreement. e. Consultant covenants that none of its directors, officers, employees, or agents shall participate in selecting or administrating any subcontract supported(in whole or in part) by City funds stemming from the Agreement where the awarding of the subcontract has any direct or indirect financial benefit or interest to any individual, as defined in subsections (b) and (c) above. 6. NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail,postage prepaid, or sent by fax or other telegraphic communication in the manner provided in this Section, to the following persons: To City: City Clerk City of Santa Ana 20 Civic Center Plaza(M-30) P.O. Box 1988 Santa Ana, CA 92702-1988 Fax: 714- 647-6956 With courtesy copies to: Chief of Police City of Santa Ana 60 Civic Plaza Santa Ana CA 92702 Page 3 of 5 #2134105v3 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB To Consultant: Axon Enterprise, Inc. 17800 N. 85 h Street Scottsdale, AZ 85255 A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four (24)hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays shall be excluded. 7. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement. The City has provided this Agreement to incorporate Consultant's specific requirements for use of the DFR products and services. In the event of any inconsistency or conflict between the Agreement and the attached Exhibits, the terms, conditions and provisions of this Agreement shall govern and control. [signature page to follow] Page 4 of 5 #2134105v3 Docusign Envelope ID:030D2B63-5582-4D40-9D78-224202894BCB IN WITNESS WHEREOF,the parties hereto have executed this Agreement the date and year first above written. ATTEST: CITY OF SANTA ANA Jennifer L. Hall Alvaro Nunez City Clerk City Manager APPROVED AS TO FORM: SONIA R. CARVALHO AXON ENTERPRISE, INC. City Attorney Signed by: By: Robert Driscoll Tamara Bogosian By: Robert Driscoll Senior Assistant City Attorney Title: Deputy General Counsel RECOMMENDED FOR APPROVAL: F . r' Q- Robert Rodriguez Chief of Police Page 5 of 5 #2134105v3 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB EXHIBIT A MASTER SERVICES AND PURCHASE AGREEMENT (DFR) #2134105v2 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB AXONMaster Services and Purchasing Agreement This Master Services and Purchasing Agreement ("Agreement") is between Axon Enterprise, Inc. ("Axon"), and the Customer listed below or, if no Customer is listed below, the customer on the Quote (as defined below) ("Customer"). This Agreement is effective as of the later of the(a) last signature date on this Agreement or(b) date of acceptance of the Quote ("Effective Date"). Axon and Customer are each a "Party" and collectively "Parties". This Agreement governs Customer's purchase and use of the Axon Devices and Services detailed in the Quote. It is the intent of the Parties that this Agreement will govern all subsequent purchases by Customer forthe same Axon Devices and Services in the Quote, and all such subsequent quotes accepted by Customer shall be also incorporated into this Agreement by reference as a Quote. The Parties agree as follows: 1. Definitions. 1.1. "Axon Cloud Services" means Axon's web services, including, but not limited to, Axon Evidence, Axon Records,Axon Dispatch, FUSUS services, and interactions between Axon Evidence and Axon Devices or Axon client software. Axon Cloud Service excludes third-party applications, hardware warranties, and my.evidence.com. 1.2. "Axon Device" means all hardware provided by Axon under this Agreement. Axon-manufactured Devices are a subset of Axon Devices. 1.3. "Quote" means an offer to sell and is only valid for devices and services on the offer at the specified prices. Any inconsistent or supplemental terms within Customer's purchase order in response to a Quote will be void. Orders are subject to prior credit approval. Changes in the deployment estimated ship date may change charges in the Quote. Shipping dates are estimates only. Axon is not responsible for typographical errors in any Quote by Axon, and Axon reserves the right to cancel any orders resulting from such errors. 1.4. "Services" means all services provided by Axon under this Agreement, including software, Axon Cloud Services, and professional services. 2. Term. This Agreement begins on the Effective Date and continues until all subscriptions hereunder have expired or have been terminated ("Term"). 2.1. All subscriptions including Axon Evidence,Axon Fleet, Officer Safety Plans,Technology Assurance Plans, and TASER 7 or TASER 10 plans begin on the date stated in the Quote. Each subscription term ends upon completion of the subscription stated in the Quote ("Subscription Term"). 2.2. Upon completion of the Subscription Term, the Subscription Term will automatically renew for an additional 5 year term ("Renewal Term"). For purchase of TASER 7 or TASER 10 as a standalone, Axon may increase pricing to its then-current list pricing for any Renewal Term. New devices and services may require additional terms. Axon will not authorize new services until Axon receives a signed Quote or accepts a purchase order, whichever is first. 3. Payment.Axon invoices for Axon Devices upon shipment, or on the date specified within the invoicing plan in the Quote. Payment is due net 30 days from the invoice date.Axon invoices forAxon Cloud Services on an upfront annual basis prior to the beginning of the Subscription Term and upon the anniversary of the Subscription Term. Payment obligations are non-cancelable. Unless otherwise prohibited by law, Customer will pay interest on all past-due sums at the lower of one-and-a-half percent(1.5%) per month or the highest rate allowed by law. Customer will pay invoices without setoff,deduction, or withholding. If Axon sends a past due account to collections, Customer is responsible for collection and attorneys'fees. 4. Taxes. Customer is responsible for sales and other taxes associated with the order unless Customer provides Axon a valid tax exemption certificate. 5. Shipping.Axon may make partial shipments and ship Axon Devices from multiple locations.All shipments are EXW (Incoterms 2020) via common carrier. Title and risk of loss pass to Customer upon Axon's delivery to the common carrier. Customer is responsible for any shipping charges in the Quote. 6. Returns.All sales are final. Axon does not allow refunds or exchanges, except warranty returns or as provided by state or federal law. 7. Warranty. 7.1. Limited Warranty.Axon warrants that Axon-manufactured Devices, except for TASER devices covered under the TASER Appendix, are free from defects in workmanship and materials for one (1) year from the date of Customer's receipt, except Signal Sidearm which Axon warrants for thirty(30) months from Customer's receipt and Axon-manufactured accessories, which Axon warrants for ninety (90) days from Customer's receipt, respectively, from the date of Customer's receipt. Extended warranties run from the expiration of the one- (1-) year hardware warranty through the extended warranty term purchased. Version:24 Release Date:August 2025 Page 1 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB 44& A X 0 N Master Services and Purchasing Agreement 7.2. Disclaimer. All software and Axon Cloud Services are provided "AS IS," without any warranty of any kind, either express or implied, including without limitation the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Axon Devices and Services that are not manufactured, published or performed by Axon ("Third-Party Products") are not covered by Axon's warranty and are only subject to the warranties of the third-party provider or manufacturer.If Customer purchases Axon Loki, Customer acknowledges the Loki device is designed for operation in enclosed, controlled environments and must be used in compliance with all applicable laws and safety guidelines. Operation in open or unapproved areas may result in signal interference, loss of control, or damage,and Axon assumes no liability for improper use, including any resulting harm or regulatory violations. 7.3. Claims. If Axon receives a valid warranty claim for an Axon-manufactured Device during the warranty term, Axon's sole responsibility is to repair or replace the Axon-manufactured Device with the same or like Axon- manufactured Device, at Axon's option. A replacement Axon-manufactured Device will be new or like new. Axon will warrant the replacement Axon-manufactured Device for the longer of(a)the remaining warranty of the original Axon-manufactured Device or(b) ninety(90)days from the date of repair or replacement. 7.3.1. If Customer exchanges an Axon Device or part, the replacement item becomes Customer's property, and the replaced item becomes Axon's property. Before delivering an Axon-manufactured Device for service, Customer must upload Axon-manufactured Device data to Axon Evidence or download it and retain a copy. Axon is not responsible for any loss of software, data, or other information contained in storage media or any part of the Axon-manufactured Device sent to Axon for service. 7.4. Spare Axon Devices. At Axon's reasonable discretion, Axon may provide Customer a predetermined number of spare Axon Devices as detailed in the Quote("Spare Axon Devices"). Spare Axon Devices are intended to replace broken or non-functioning units while Customer submits the broken or non-functioning units, through Axon's warranty return process. Axon will repair or replace the unit with a replacement Axon Device. Title and risk of loss for all Spare Axon Devices shall pass to Customer in accordance with shipping terms of this Agreement.Axon assumes no liability or obligation in the event Customer does not utilize Spare Axon Devices for the intended purpose. 7.5. Limitations. Axon's warranty excludes damage related to: (a) failure to follow Axon Device use instructions- (b) Axon Devices used with equipment not manufactured or recommended by Axon; (c) abuse, misuse, or intentional damage to Axon Device; (d)force majeure; (e)Axon Devices repaired or modified by persons other than Axon without Axon's written permission; or (f) Axon Devices with a defaced or removed serial number. Axon's warranty will be void if Customer resells Axon Devices. 7.5.1. To the extent permitted by law, the above warranties and remedies are exclusive. Axon disclaims all other warranties, remedies, and conditions, whether oral, written, statutory, or implied. If statutory or implied warranties cannot be lawfully disclaimed, then such warranties are limited to the duration of the warranty described above and by the provisions in this Agreement. Customer confirms and agrees that, in deciding whether to sign this Agreement, Customer has not relied on any statement or representation by Axon or anyone acting on behalf of Axon related to the subject matter of this Agreement that is not in this Agreement. 7.5.2. Axon's cumulative liability to any party for any loss or damage resulting from any claim, demand, or action arising out of or relating to this Agreement will not exceed the purchase price paid to Axon for the Axon Device, or if for Services, the amount paid for such Services over the twelve(12)months preceding the claim. Neither Party will be liable for special, indirect, incidental, punitive or consequential damages, however caused, whether for breach of warranty or contract, negligence, strict liability, tort or any other legal theory. 7.6. Online Support Platforms. Use of Axon's online support platforms (e.g., Axon Academy and MyAxon) is governed by the Axon Online Support Platforms Terms of Use Appendix available at www.axon.com/sales- terms-and-conditions. 7.7. Third-Party Hardware, Software and Services. Use of hardware, software, or services other than those provided by Axon is governed by the terms, if any, entered into between Customer and the respective third- party provider, including, without limitation, the terms applicable to such software or services located at www.axon.com/sales-terms-and-conditions, if any. Version:24 Release Date:August 2025 Page 2 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB 44& A X 0 N Master Services and Purchasing Agreement 7.8. Axon Aid. Upon mutual agreement between Axon and Customer, Axon may provide certain products and services to Customer, as a charitable donation under the Axon Aid program. In such event, Customer expressly waives and releases any and all claims, now known or hereafter known, against Axon and its officers, directors, employees, agents, contractors, affiliates, successors, and assigns (collectively, "Releasees"), including but not limited to, on account of injury, death, property damage, or loss of data, arising out of or attributable to the Axon Aid program whether arising out of the negligence of any Releasees or otherwise. Customer agrees not to make or bring any such claim against any Release, and forever release and discharge all Releasees from liability under such claims. Customer expressly allows Axon to publicly announce its participation in Axon Aid and use its name in marketing materials.Axon may terminate the Axon Aid program without cause immediately upon notice to the Customer. 8. Free Trial. 8.1. Trial Period and License. At any time during the Term, Customer and Axon may elect to enter a free trial of Axon Devices and Services new to the Customer for a designated period ("Trial Period") as described in a quote issued ("Trial Quote"). During the Trial Period,Axon grants Customer a nonexclusive, terminable, non- transferable, license to use new Axon Devices and Services provided for trial to the Customer("Trial Products"). Trial Products may include Axon beta software or firmware which additional terms may be required and included within the Trial Quote. Axon may limit the number of Trial Products Customer receives within the Trial Quote. Axon may supply refurbished Trial Products. ALL FREE TRIAL PRODUCTS INCLUDING, WITHOUT LIMITATION,AXON CLOUD SERVICES,ARE PROVIDED "AS IS"AND TO THE EXTENT NOT PROHIBITED BY LAW,AXON DISCLAIMSALL LIABILITY REGARDLESS OF THE CLAIM. 8.2. Trial Quote Termination. Upon at least 10 business days' prior written notice to Axon at any time prior to the end of the Trial Period, Customer may as its sole option, terminate the free Trial Period and underlying Trial Quote associated with the Trial Products for convenience. Customer's rights to the Trial Products will immediately terminate at the end of the Trial Period, and Customer will return any Trial Products hardware to Axon within 10 days after the effective date of such termination or at the end of the Trial Period, excluding used CEW cartridges. If any individual component of the Trial Products is not returned, Axon will invoice Customer the MSRP of the unreturned items. Customer agrees to pay the invoice along with any applicable taxes and shipping. Customer will return the Trial Products to Axon in good working condition, minus normal wear and tear.Axon may charge Customer if there is damage beyond normal wear and tear. Any Customer Content shall be stored and returned pursuant to the Axon Cloud Services Terms of Use Appendix 9. Statement of Work. Certain Axon Devices and Services, including, but not limited to,Axon Interview Room, Axon Channel Services, Axon Justice Implementation, FUSUS, and Axon Fleet, may require a Statement of Work that details Axon's Service deliverables ("SOW"). In the event Axon provides an SOW to Customer, Axon is only responsible for the performance of Services described in the SOW.Additional services outside of the SOW, Quote, or this Agreement are out of scope. The Parties must document scope changes in a written and signed change order. Changes may require an equitable adjustment in fees or schedule. Any applicable SOW is incorporated into this Agreement by reference. 10. Axon Device Warnings. See www.axon.com/legal for the most current Axon Device warnings. 11. Design Changes. Axon may make design or feature changes to any Axon Device or Service without notifying Customer or making the same change to Axon Devices and Services previously purchased by Customer. 12. Combined Offerings. Some offerings in a Quote combine existing and pre-released Axon Devices or Services. Some offerings may not be available at the time of Customer's purchase. Axon will not provide a refund, credit, or additional discount beyond what is in the Quote due to delay of availability or Customer's choice not to utilize any portion of a combined offering. 13. Insurance.Axon will maintain General Liability, Workers' Compensation, and Automobile Liability insurance. Upon request,Axon will supply certificates of insurance. 14. IP Rights. Axon owns and reserves all right, title, and interest in Axon-manufactured Devices and Services and suggestions to Axon, including all related intellectual property rights. Customer will not cause any Axon proprietary rights to be violated. 15. IP Indemnification. Axon will indemnify Customer against all claims, losses, and reasonable expenses from any third-party claim alleging that the use of Axon-manufactured Devices,Axon Cloud Services or Axon software ("Axon Products") infringes or misappropriates the third-party's intellectual property rights. Customer must promptly provide Axon with written notice of such claim, tender to Axon the defense or settlement of such claim at Axon's expense and cooperate fully with Axon in the defense or settlement of such claim. Axon's IP indemnification obligations do not apply to claims based on (a) modification of Axon Products by Customer or a third-party not approved by Axon; (b) use of Axon Products in combination with hardware or services not approved by Axon; (c) use of Axon Products other Version:24 Release Date:August 2025 Page 3 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB ` AXON Master Services and Purchasing Agreement than as permitted in thisAgreement;or(d) use of Axon Products that is not the most current software release provided by Axon. 16. Customer Responsibilities. Customer is responsible for (a) Customer's use of Axon Devices; (b) Customer or a Customer-authorized user's breach of thisAgreement or violation of applicable law; (c) disputes between Customer and a third-party over Customer's use of Axon Devices; (d) secure and sustainable destruction and disposal of Axon Devices at Customer's cost; and (e) any regulatory violations or fines, as a result of improper destruction or disposal of Axon Devices. 17. Termination. 17.1. For Breach.A Party may terminate this Agreement for cause if it provides thirty(30) days written notice of the breach to the other Party, and the breach remains uncured thirty (30) days after written notice. If Customer terminates this Agreement due to Axon's uncured breach, Axon will refund prepaid amounts on a prorated basis based on the effective date of termination. 17.2. By Customer. If sufficient funds are not appropriated or otherwise legally available to pay the fees, Customer may terminate this Agreement. Customer will deliver notice of termination under this section as soon as reasonably practicable. 17.3. Effect of Termination. Upon termination of thisAgreement, Customer rights immediately terminate. Customer remains responsible for all fees incurred before the effective date of termination. If Customer purchases Axon Devices for less than the manufacturer's suggested retail price("MSRP")and thisAgreement terminates before the end of the Term,Axon will invoice Customer the difference between the MSRP for Axon Devices procured, including any Spare Axon Devices, and amounts paid towards those Axon Devices. Only if terminating for non- appropriation, Customer may return Axon Devices to Axon within thirty (30) days of termination. MSRP is the standalone price of the individual Axon Device at the time of sale. For multiple Axon Devices that may be combined as a single offering on a Quote, MSRP is the standalone price of all individual components. 18. Confidentiality. "Confidential Information" means nonpublic information designated as confidential or, given the nature of the information or circumstances surrounding disclosure, should reasonably be understood to be confidential. Each Party will take reasonable measures to avoid disclosure, dissemination, or unauthorized use of the other Party's Confidential Information. Unless required by law, neither Party will disclose the other Party's Confidential Information during the Term and for five (5) years thereafter. To the extent permissible by law, Axon pricing is Confidential Information and competition sensitive. If Customer receives a public records request to disclose Axon Confidential Information, to the extent allowed by law, Customer will provide notice to Axon before disclosure.Axon may publicly announce information related to thisAgreement. 19. General. 19.1. Force Majeure. Neither Party will be liable for any delay or failure to perform due to a cause beyond a Party's reasonable control. 19.2. Independent Contractors. The Parties are independent contractors. Neither Party has the authority to bind the other. This Agreement does not create a partnership, franchise, joint venture, Customer, fiduciary, or employment relationship between the Parties. 19.3. Third-Party Beneficiaries. There are no third-party beneficiaries under this Agreement. 19.4. Non-Discrimination. Neither Party nor its employees will discriminate against any person based on race; religion; creed; color; sex; gender identity and expression; pregnancy; childbirth; breastfeeding; medical conditions related to pregnancy, childbirth, or breastfeeding; sexual orientation; marital status; age; national origin; ancestry; genetic information; disability; veteran status; or any class protected by local, state, or federal law. 19.5. Compliance with Laws. Each Party will comply with all applicable federal, state, and local laws, including without limitation, import and export control laws and regulations as well as firearm regulations and the Gun Control Act of 1968. Customer acknowledges that Axon Devices and Services are subject to U.S. and international export control laws, including the U.S. Export Administration Regulations (EAR)and International Traffic in Arms Regulations (ITAR). Customer represents and warrants that neither it nor any End User is a "Restricted Person," meaning any individual or entity that(1) is subject to U.S. sanctions or trade restrictions, (2) appears on any U.S. government restricted party list, (3) engages in prohibited weapons proliferation activities, or (4) is owned or controlled by, or acting on behalf of, such persons or entities. Customer must promptly notify Axon of any change in status, and Axon may terminate this Agreement if Customer or any End User becomes a Restricted Person or violates export laws. 19.6. Assignment. Neither Party may assign this Agreement without the other Party's prior written consent. Axon may assign this Agreement, its rights, or obligations without consent: (a) to an affiliate or subsidiary; or(b) for Version:24 Release Date:August 2025 Page 4 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB 44& A X 0 N Master Services and Purchasing Agreement purposes of financing, merger, acquisition, corporate reorganization, or sale of all or substantially all its assets. This Agreement is binding upon the Parties respective successors and assigns. 19.7. Waiver. No waiver or delay by either Party in exercising any right under this Agreement constitutes a waiver of that right. 19.8. Severability. If a court of competent jurisdiction holds any portion of this Agreement invalid or unenforceable, the remaining portions of this Agreement will remain in effect. 19.9. Survival. The following sections will survive termination: Payment, Warranty, Axon Device Warnings, Indemnification, IP Rights, Customer Responsibilities and any other Sections detailed in the survival sections of the Appendices. 19.10.Governing Law.The laws of the country,state, province, or municipality where Customer is physically located, without reference to conflict of law rules, govern this Agreement and any dispute arising from it. The United Nations Convention for the International Sale of Goods does not apply to this Agreement. 19.11.Notices.All notices must be in English. Notices posted on Customer's Axon Evidence site are effective upon posting. Notices by email are effective on the sent date of the email. Notices by personal delivery are effective immediately. Notices to Customer shall be provided to the address on file with Axon. Notices to Axon shall be provided to Axon Enterprise, Inc.Attn: Legal, 17800 North 85th Street, Scottsdale,Arizona 85255 with a copy to legal@axon.com. 19.12.EntireAgreement.This Agreement, the Appendices, including any applicable Appendices not attached herein for the products and services purchased, which are incorporated by reference and located in the Master Purchasing and Services Agreement located at https://www.axon.com/sales-terms-and-conditions,Quote and any SOW(s), represents the entire agreement between the Parties. This Agreement supersedes all prior agreements or understandings, whether written or verbal, regarding the subject matter of this Agreement. This Agreement may only be modified or amended in a writing signed by the Parties. Each Party, by and through its respective representative authorized to execute this Agreement, has duly executed and delivered this Agreement as of the date of signature. AXON: CUSTOMER: Axon Enterprise, Inc. Signature: Signature: Name: Name: Title: Title: Date: Date: Version:24 Release Date:August 2025 Page 5 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB J',kk-, A X 0 N Master Services and Purchasing Agreement Axon Cloud Services Terms of Use Appendix 1. Definitions. 1.1. "Data Controller" means the natural or legal person, public authority, or any other body which alone or jointly with others determines the purposes and means of the processing of Personal Data. 1.2. "Data Processor" means a natural or legal person, public authority or any other body which processes Personal Data on behalf of the Data Controller. 1.3. "Customer Content" is data uploaded into, ingested by, or created in Axon Cloud Services within Customer's tenant, including media or multimedia uploaded into Axon Cloud Services by Customer. Customer Content includes Evidence but excludes Non-Content Data. 1.4. "Evidence" is media or multimedia uploaded into Axon Evidence as 'evidence' by Customer. Evidence is a subset of Customer Content. 1.5. "End User" means the natural person subject to Customer's authorized license grant who ultimately uses the Cloud Services as provided under this Agreement. End Users must adhere to the terms of use and are subject to any usage restrictions or limitations specified in this Agreement. 1.6. "Non-Content Data" is data, configuration, and usage information about Customer's Axon Cloud Services tenant,Axon Devices and client software, and users that is transmitted or generated when using Axon Devices. Non-Content Data includes data about users captured during account management and customer support activities. Non-Content Data does not include Customer Content. 1.7. "Personal Data" means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. 1.8. "Provided Data" means de-identified, de-personalized, data derived from Customer's TASER energy weapon deployment reports, related TASER energy weapon logs, body-worn camera footage, and incident reports. 1.9. "Subprocessor" means any third party engaged by the Data Processor to assist in data processing activities that the Data Processor is carrying out on behalf of the Data Controller. 1.10."Transformed Data" means the Provided Data used for the purpose of quantitative evaluation of the performance and effectiveness of TASER energy weapons in the field across a variety of circumstances. 2. Access. Upon Axon granting Customer a subscription to Axon Cloud Services, Customer may access and use Axon Cloud Services to store and manage Customer Content. Customer may not exceed the total number of End Users specified in the Quote. Axon Air requires an Axon Evidence subscription for each drone operator. For Axon Evidence access granted solely for TASER, Customer may access and use Axon Evidence only to store and manage TASER CEW data ("TASER Data") and Customer may not upload non-TASER Data to Axon Evidence. 3. Customer Owns Customer Content. Customer controls and owns all rights, title, and interest in Customer Content. Except as outlined herein, Axon obtains no interest in Customer Content, and Customer Content is not Axon's business records. Customer is solely responsible for uploading, sharing, managing, and deleting Customer Content. Axon will only have access to Customer Content for the limited purposes set forth herein. Customer agrees to allow Axon access to Customer Content to (a) perform troubleshooting, maintenance, or diagnostic screenings; and (b) enforce this Agreement or policies governing use of the Axon products. 4. Security. Axon will implement commercially reasonable and appropriate measures to secure Customer Content against accidental or unlawful loss, access or disclosure. Axon will maintain a comprehensive information security program to protect Axon Cloud Services and Customer Content including logical, physical access, vulnerability, risk, and configuration management; incident monitoring and response; encryption of uploaded digital evidence; security education; and data protection. Axon agrees to the Federal Bureau of Investigation Criminal Justice Information Services Security Addendum for its digital evidence or records management systems. 5. Customer Responsibilities. Customer is responsible for(a)ensuring Customer owns Customer Content or has the necessary rights to use Customer Content (b) ensuring no Customer Content or Customer End User's use of Customer Content or Axon Cloud Services violates this Agreement or applicable laws; (c) maintaining necessary Version:24 Release Date:August 2025 Page 6 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB `� AXON Master Services and Purchasing Agreement computer equipment and Internet connections for use of Axon Cloud Services and (d)verify the accuracy of any auto generated or AI-generated reports. If Customer becomes aware of any violation of this Agreement by an End User, Customer will immediately terminate that End User's access to Axon Cloud Services. 5.1 Customer will also maintain the security of End User usernames and passwords and security and access by end users to Customer Content. Customer is responsible for ensuring the configuration and utilization of Axon Cloud Services meet applicable Customer regulation and standards. Customer may not sell, transfer, or sublicense access to any other entity or person. If Customer provides access to unauthorized third-parties,Axon may assess additional fees along with suspending Customer's access. Customer shall contact Axon immediately if an unauthorized party may be using Customer's account or Customer Content, or if account information is lost or stolen. 5.2 To the extent Customer uses the Axon Cloud Services to interact with YouTube®, such use may be governed by the YouTube Terms of Service, available at https://www.youtube.com/static?template=terms. 6. Privacy. Customer's use of Axon Cloud Services is subject to the Axon Cloud Services Privacy Policy, a current version of which is available at https://www.axon.com/legal/cloud-services-privacy-policy. Customer agrees to allow Axon access to Non-Content Data from Customer to (a) perform troubleshooting, maintenance, or diagnostic screenings; (b) provide, develop, improve, and support current and future Axon products and related services; and (c) enforce this Agreement or policies governing the use of Axon products. 7. Anon Body Wi-Fi Positioning. Axon Body cameras may offer a feature to enhance location services where GPS/GNSS signals may not be available,for instance,within buildings or underground. Customer administrators can manage their choice to use this service within the administrative features of Axon Cloud Services. If Customer chooses to use this service, Axon must also enable the usage of the feature for Customer's Axon Cloud Services tenant. Customer will not see this option with Axon Cloud Services unless Axon has enabled Wi-Fi Positioning for Customer's Axon Cloud Services tenant. 8. Storage. For Axon Unlimited Device Storage subscriptions, Customer may store unlimited data in Customer's Axon Evidence account only if the Axon Device data is shared to Customer through Axon Evidence from a partner agency using Axon Evidence, or the data originates from Axon Capture or an Axon Device. Axon may charge Customer additional fees for exceeding purchased storage amounts.Axon may place Customer Content that Customer has not viewed or accessed for six (6) months into archival storage. Customer Content in archival storage will not have immediate availability and may take up to twenty-four(24)hours to access. 8.1. Third-Party Unlimited Storage. For Third-Party Unlimited Storage the following restrictions apply: (i) it may only be used in conjunction with a valid Axon Evidence user license; (ii)is limited to data of the law enforcement Customer that purchased the Third-Party Unlimited Storage and the Axon Evidence End User; (iii) Customer is prohibited from storing data for other customers or law enforcement agencies; and (iv) Customer may only upload and store data that is directly related to(1)the investigation of, or the prosecution or defense of a crime, (2) common law enforcement activities, or (3) any Customer Content created by Axon Devices or Axon Evidence. 8.2. Location of Storage.Axon may transfer Customer Content to third-party subcontractors for storage.Axon will determine the locations of data centers for storage of Customer Content If Customer is located in the United States, Canada, or Australia, Axon will ensure all Customer Content stored in Axon Cloud Services remains in the country where Customer is located Ownership of Customer Content remains with Customer. 9. Suspension.Axon may temporarily suspend Customer's or any End User's right to access or use any portion or all of Axon Cloud Services immediately upon notice, if Customer or End User's use of or registration for Axon Cloud Services may (a) pose a security risk to Axon Cloud Services or any third-party; (b) adversely impact Axon Cloud Services, the systems, or content of any other customer; (c) subject Axon, Axon's affiliates, or any third-party to liability; or (d) be fraudulent. Customer remains responsible for all fees incurred through suspension. Axon will not delete Customer Content because of suspension, except as specified in this Agreement. 10. Axon Cloud Services Warranty.Axon disclaims any warranties or responsibility for data corruption or errors before Customer uploads data to Axon Cloud Services Service Offerings will be subject to the Axon Cloud Services Service Level Agreement, a current version of which is available at https://www.axon.com/products/axon-evidence/sla. 11. Roles of the Parties.To the extent that Customer is the Data Controller of Personal Data,Axon is its Data Processor. To the extent that Customer is a Data Processor of Personal Data, Axon is its Subprocessor. Notwithstanding the foregoing, to the extent any usage data (including query logs and metadata) and/or operations data(including billing Version:24 Release Date:August 2025 Page 7 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB J',kk-, A X 0 N Master Services and Purchasing Agreement and support data) in connection with Customer's use of the Services (collectively "Usage and Operations Data") is considered Personal Data, Axon is an independent Data Controller and shall Process such data in accordance with the Agreement and applicable data protection laws to develop, improve, support, and operate its products and services. For the avoidance of doubt,Axon will not disclose any Usage and Operations Data that includes confidential information with a third party except (a) in accordance with the relevant confidentiality provisions in the Agreement, or (b) to the extent the Usage and Operations Data is, in accordance with applicable data protection laws, anonymized, de-identified, and/or aggregated such that it can no longer directly or indirectly identify Customer or any particular individual. 12. TASER Data Science Program.Axon will provide a quantitative evaluation on the performance and effectiveness of TASER energy weapons in the field across a variety of circumstances. 12.1.If Customer purchases the TASER Data Science Program, Customer grants Axon, its affiliates, and assignees an irrevocable, perpetual, fully paid, royalty-free, and worldwide right and license to use Provided Data solely for the purposes of this Agreement and to create Transformed Data. Customer shall own all rights and title to Provided Data. Axon shall own all rights and title to Transformed Data and any derivatives of Transformed Data. 12.2.Axon grants to Customer an irrevocable, perpetual, fully paid, royalty-free, license to use to TASER Data Science report provided to Customer for its own internal purposes. The Data Science report is provided "as is" and without any warranty of any kind. 12.3.In the event Customer seeks Axon's deletion of Provided Data, it may submit a request to privacy@axon.com. Where reasonably capable of doing so, Axon will implement the request but at a minimum will not continue to collect Provided Data from Customer. 13. Axon Records. The following terms apply to Axon Records. Customers may purchase Axon Records either as part of an OSP 7 or OSP 10 plan or individually through a Quote. 13.1.Axon Record subscription begins on the later of the (1)start date of the Quote, or(2)the date Axon provisions Axon Records to Customer. The Axon Records Subscription Term will end upon the completion of the Axon Records Subscription as documented in the Quote, or if purchased as part of an OSP 7 or OSP 10 plan, upon completion of the OSP 7 or OSP 10 Term ("Axon Records Subscription Term"). 13.2.An "Update" is a generally available release of Axon Records that Axon makes available from time to time. An "Upgrade" includes (i) new versions of Axon Records that enhance features and functionality, as solely determined by Axon; and/or (ii) new versions of Axon Records that provide additional features or perform additional functions. Upgrades exclude new products that Axon introduces and markets as distinct products or applications. During the Customer's Axon Records Subscription Term Axon will provide Update and Upgrade releases to the Customer on an if-and-when available basis. 13.3.New or additional Axon products and applications, as well as any Axon professional services needed to configure Axon Records, are not included as part of the Axon Records Subscription. 13.4.End Users of Axon Records may upload files to entities (incidents, reports, cases, etc.) in Axon Records with no limit to the number of files and amount of storage. Notwithstanding the foregoing, Axon may limit usage should the Customer exceed an average rate of one-hundred (100) GB per user per year of uploaded files. Axon will not bill for overages. 14. FUSUS. If Customer purchases a subscription to FUSUS, the following terms apply: 14.1.License and Storage. The specific license number(s) and associated data storage terms for FUSUS subscription and Axon Devices shall be set forth in the applicable Quote provided by Axon. 14.2.Third party Components. Customer is responsible for use of any internet access devices and/or all third-party hardware, software, services,telecommunication services(including Internet connectivity), or other items used by Customer to access the service ("Third-Party Components") are the sole and exclusive responsibility of Customer, and Axon has no responsibility for such Third-party Components, FUSUS cloud services, or Customer relationships with such third parties. Customer agrees to at all times comply with the lawful terms and conditions of agreements with such third parties.Axon does not represent or warrant that the FUSUS cloud services and the Customer Content are compatible with any specific third-party hardware or software or any other Third-Party Components. Customer is responsible for providing and maintaining an operating environment as reasonably necessary to accommodate and access the FUSUS cloud services. Version:24 Release Date:August 2025 Page 8 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB `� AXON Master Services and Purchasing Agreement 14.3.Data Privacy.Axon may collect, use,transfer,disclose and otherwise process Customer Content in the context of facilitating communication of data with Customer through their use of FUSUS cloud services FUSUS app (iOS or Android interface), complying with legal requirements, monitoring the Customer's use of FUSUS systems, and undertaking data analytics. 15. Axon Community Request Storage. If Community Request is included as part of Customer's Quote or combined offering, Customer may store an unlimited amount of data submitted through the public portal ("Portal Content"), within Customer's Axon Evidence instance. The post-termination provisions outlined in the Axon Cloud Services Terms of Use Appendix also apply to Portal Content. 16. Performance Auto-Tacminq Data. If Axon Performance is included in Customer's Quote or a combined offering, Axon will store call for service data from Customer's CAD or RMS in order to provide services and features of Axon Performance to Customer. 17. Axon Cloud Services Restrictions. Customer and Customer End Users(including employees, contractors, agents, officers, volunteers, and directors), may not, or may not attempt to: 17.1.copy, modify, tamper with, repair, or create derivative works of any part of Axon Cloud Services; 17.2.reverse engineer, disassemble, or decompile Axon Cloud Services or apply any process to derive any source code included in Axon Cloud Services, or allow others to do the same; 17.3.access or use Axon Cloud Services with the intent to gain unauthorized access, avoid incurring fees or exceeding usage limits or quotas; 17.4.use trade secret information contained in Axon Cloud Services, except as expressly permitted in this Agreement; 17.5.access Axon Cloud Services to build a competitive device or service or copy any features,functions, or graphics of Axon Cloud Services; 17.6.remove, alter, or obscure any confidentiality or proprietary rights notices (including copyright and trademark notices) of Axon's or Axon's licensors on or within Axon Cloud Services; or 17.7.use Axon Cloud Services to store or transmit infringing, libelous, or other unlawful or tortious material; material in violation of third-party privacy rights; or malicious code. 18. After Termination. Axon will not delete Customer Content for ninety (90) days following termination. Axon Cloud Services will not be functional during these ninety (90) days other than the ability to retrieve Customer Content. Customer will not incur additional fees if Customer downloads Customer Content from Axon Cloud Services during this time. Axon has no obligation to maintain or provide Customer Content after these ninety (90) days and will thereafter, unless legally prohibited, delete all Customer Content. Upon request, Axon will provide written proof that Axon successfully deleted and fully removed all Customer Content from Axon Cloud Services. 19. Post-Termination Assistance. Axon will provide Customer with the same post-termination data retrieval assistance that Axon generally makes available to all customers. Requests for Axon to provide additional assistance in downloading or transferring Customer Content, including requests for Axon's data egress service, will result in additional fees and Axon will not warrant or guarantee data integrity or readability in the external system. 20. U.S. Government Rights. If Customer is a U.S. Federal department or using Axon Cloud Services on behalf of a U.S. Federal department,Axon Cloud Services is provided as a"commercial item,""commercial computer software," "commercial computer software documentation," and "technical data", as defined in the Federal Acquisition Regulation and Defense Federal Acquisition Regulation Supplement. If Customer is using Axon Cloud Services on behalf of the U.S. Government and these terms fail to meet the U.S. Government's needs or are inconsistent in any respect with federal law, Customer will immediately discontinue use of Axon Cloud Services. 21. Survival. Upon any termination of this Agreement, the following sections in this Appendix will survive: Customer Owns Customer Content, Privacy, Storage, Axon Cloud Services Warranty, Customer Responsibilities and Axon Cloud Services Restrictions. Version:24 Release Date:August 2025 Page 9 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB J',kk-, A X 0 N Master Services and Purchasing Agreement Al Technology Appendix This Al Technology Appendix shall only apply to Customers who license Axon Cloud Services in a Quote that specifically utilizes Al Technology. Unless explicitly defined otherwise, capitalized terms used in this Appendix have the same meaning as those in the Agreement. 1. Definitions. 1.1. Al Technology. Refers to artificial intelligence functionalities embedded in Axon's Cloud Services, which may include: (a) Enhanced Evidence Management; (b) AI-powered redaction tools; (c) Large Language Model- based tools (e.g., "Draft One" "Policy Chat"); (d) Predictive Analytics for operational insights; or (e) Natural Language Processing (NLP)for text and speech analysis. 1.2. Model Drift. The degradation of AI model performance due to changes in input data or external conditions, requiring retraining or updates. 1.3. Bias Mitigation. Strategies and techniques used to identify, measure, and minimize bias in Al Technology. 2. Scope and Usage. 2.1. Integration.Axon Al Technology is intended to improve public safety, streamline operations, and ensure data accuracy. The Al functionalities will only be used as described in the Agreement or applicable documentation. 2.2. Data Use. Axon acts as a Data Processor for Al Technology. All inquiries submitted are processed solely to provide accurate responses based on Customer Content submitted. Customer remains the Data Controller of all Customer Content. Axon and Axon's subprocessors do not train their models on Customer Content. Customers who elect to participate in Axon's ACEIP program can enter into custom agreements to assist in product development efforts like Al model training. Even in those cases, Axon operates carefully on redacted data and not on Customer Content. 2.3. Automatic Data Collection. Al Technology may automatically collect Non-Content Data about user interactions with the service and their devices to enhance the functionality and security of the system. The details collected include, but are not limited to,the following: 2.3.1.User Engagement and Activity Metrics. Al Technology may track key engagement statistics, including Daily Active Users (DAUB), Weekly Active Users (WAUs), and Monthly Active Users (MAUs). Additional metrics include new user activations, repeat usage rates, total queries submitted, follow-up query volume, session lengths, retention rates, and user satisfaction ratings(e.g.,thumbs up/down feedback). 2.3.2.Sales and Adoption Tracking. Axon monitors the number of licenses and agencies purchasing the service, including those in trial phases, fully deploying the service, and conversion rates from trials to paid subscriptions. 2.3.3.End User inputs. Axon may process de-identified end-user inputs to the Al Technology, excluding Customer Content or any data that directly or indirectly identifies individuals. 3. Axon Responsibilities. 3.1. Ethical Al Development. Axon shall: (a) Follow its responsible innovation framework; (b) Engage with the Ethics and Equity Advisory Council (EEAC) for feedback; (c) Conduct testing to minimize bias and ensure reliability; and (d) Implement Bias Mitigation techniques in model development and deployment. 3.2. Security Program. Axon will maintain a comprehensive information security program, including logical and physical access, vulnerability, risk, and configuration management; incident monitoring and response; encryption of digital evidence; and security education. 3.3. Transparency. Axon will provide documentation describing Al functionalities and their intended use and disclose any material limitations, risks, or Model Drift incidents. 3.4. Incident Response. Axon will promptly address and rectify anomalies in Al functionalities, as outlined in its incident management procedures. 3.5. Compliance. Axon will ensure compliance with applicable laws, regulations, and standards, including but not limited to the EU Al Act, NIST Al standards, and ISO/IEC 27001. Version:24 Release Date:August 2025 Page 10 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB `� AXON Master Services and Purchasing Agreement 4. Customer Responsibilities. 4.1. Ownership of Customer Content. Customer controls and owns all rights, title, and interest in Customer Content. Axon obtains no interest in Customer Content and will only access Customer Content for limited purposes as outlined in the Agreement. 4.2. Use of Al Technologies. Customer must: (a) review AI-generated outputs to ensure accuracy and appropriateness; (b) maintain control over Customer Content shared with Al Technologies (c) comply with applicable laws when using Axon Al Technology and Axon Services; (d) monitor for potential issues with Al outputs, including false positives or negatives; (e) actively opt-in for programs involving data sharing through Axon's ACEIP program; and (f) provide timely feedback on Axon Al Technology performance. 4.3. Restrictions. Al Technology is not designed for emergencies, and in such cases, users should contact appropriate emergency services directly.Axon disclaims liability for queries containing prohibited content, such as hate, sexual material, or violence, and reserves the right to restrict such usage. 5. Policy Chat. This section outlines the specific terms and conditions related to the use of Policy Chat by the Customer. By utilizing Policy Chat, the Customer agrees to comply with the following provisions: 5.1. License and Content Restrictions. Any uploads beyond 5,000 pages may be limited by Axon. It is the Customer's responsibility to manage uploads to ensure system efficiency and compliance with these terms. 5.2. Data Processing. Inquiries submitted to Policy Chat are processed solely to provide accurate responses based on existing policy documents provided by the Customer.The Customer remains the Data Controller of all policy content, and Axon's role is strictly limited to facilitating access to this information through Policy Chat. 5.3. Policy Chat Restrictions. The information provided by Policy Chat is for informational purposes only and is based on the policy documents uploaded by the Customer. Axon does not guarantee the accuracy, completeness, or timeliness of the information, and disclaims all liability for any reliance placed on such information. Policy Chat is not a substitute for official policy documents, legal advice, or comprehensive training. Users should consult their supervisors, legal advisors, or official sources for the most accurate and up-to-date policy guidance. Changes to policies may not be reflected immediately, and it is the Customer's responsibility to ensure data integrity by uploading the most current documents and removing outdated versions. 6. Draft One. Specifically for Customers who utilize Draft One, Axon may impose usage restrictions if a single user generates more than three hundred (300) reports per month for two or more consecutive months. 7. Brief One. Brief One includes automatic summarization of all products that can be transcribed. If Customer subscribes to Brief One, Customer may utilize Brief One with no limit on the number of pieces of evidence or cases. Notwithstanding the foregoing,Axon may limit evidence and case summaries for cases with over one thousand(1000) pieces of evidence or after three hundred (300) cases per End User per month for two (2) consecutive months in a row. 8. Auto-Transcribe. This section outlines licensing terms for Customer's subscription of Auto-Transcribe: 8.1. A-La-Carte Minutes. Upon Axon granting Customer a set number of minutes, Customer may utilize Axon Auto- Transcribe, subject to the number of minutes allowed on the Quote. Customers cannot roll over unused minutes to future Auto-Transcribe terms. Axon may charge Customer additional fees for exceeding the number of purchased minutes. Axon Auto-Transcribe minutes expire one year after being provisioned to Customer by Axon. 8.2. Axon Unlimited Transcribe. Upon Axon granting Customer an Unlimited Transcribe subscription to Axon Auto-Transcribe, Customer may utilize Axon Auto-Transcribe with no limit on the number of minutes. Unlimited Transcribe includes automatic transcription of all Axon BWC and Axon Capture footage. With regard to Axon Interview Room, Axon Fleet, Axon Community Request, or third-party transcription, transcription must be requested on demand. Notwithstanding the foregoing, Axon may limit usage after 5,000 minutes per user per month for multiple months in a row. Axon will not bill for overages. 9. Amendments.Axon reserves the right to amend this Appendix to reflect changes inapplicable laws or improvements in Al Technologies. Axon will provide at least 30 days' notice for any substantive changes. Continued use of Axon Devices and Services after the effective date constitutes acceptance of the updated terms. Version:24 Release Date:August 2025 Page 11 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB `� AXON Master Services and Purchasing Agreement Axon Customer Experience Improvement Program Appendix 1. Axon Customer Experience Improvement Program (ACEIP). The ACEIP is designed to accelerate Axon's development of technology, such as building and supporting automated features, to ultimately increase safety within communities and drive efficiency in public safety. To this end, subject to the limitations on Axon as described below, Axon,where allowed by law, may make limited use of Customer Content from all of its customers to provide, develop, improve, and support current and future Axon products(collectively, "ACEIP Purposes"). However, at all times,Axon will comply with its obligations pursuant to the Axon Cloud Services Terms of Use Appendix to maintain a comprehensive data security program (including compliance with the CJIS Security Policy for Criminal Justice Information), privacy program, and data governance policy, including high industry standards of de-identifying Personal Data, to enforce its security and privacy obligations for the ACEIP. ACEIP has 2 tiers of participation, Tier 1 and Tier 2. By default, Customer will be a participant in ACEIP Tier 1. If Customer does not want to participate in ACEIP Tier 1, Customer can revoke its consent at any time. If Customer wants to participate in Tier 2, as detailed below, Customer can check the ACEIP Tier 2 box below. If Customer does not want to participate in ACEIP Tier 2, Customer should leave box unchecked. At any time, Customer may revoke its consent to ACEIP Tier 1, Tier 2, or both Tiers. 2. ACEIP Tier 1. 2.1. When Axon uses Customer Content for the ACEIP Purposes, Axon will extract from Customer Content and may store separately copies of certain segments or elements of the Customer Content (collectively, "ACEIP Content"). When extracting ACEIP Content, Axon will use commercially reasonable efforts to aggregate, transform or de-identify Customer Content so that the extracted ACEIP Content is no longer reasonably capable of being associated with, or could reasonably be linked directly or indirectly to a particular individual ("Privacy Preserving Tech nique(s)"). For illustrative purposes, some examples are described in footnote 11. For clarity,ACEIP Content will still be linked indirectly, with an attribution, to the Customer from which it was extracted. This attribution will be stored separately from the data itself, but is necessary for and will be solely used to enable Axon to identify and delete all ACEIP Content upon Customer request. Once de-identified, ACEIP Content may then be further modified, analyzed, and used to create derivative works. At any time, Customer may revoke the consent granted herein to Axon to access and use Customer Content for ACEIP Purposes. Within 30 days of receiving the Customer's request, Axon will no longer access or use Customer Content for ACEIP Purposes and will delete any and all ACEIP Content. Axon will also delete any derivative works which may reasonably be capable of being associated with, or could reasonably be linked directly or indirectly to Customer. In addition, if Axon uses Customer Content for the ACEIP Purposes, upon request,Axon will make available to Customer a list of the specific type of Customer Content being used to generate ACEIP Content,the purpose of such use, and the retention, privacy preserving extraction technique,and relevant data protection practices applicable to the Customer Content or ACEIP Content ("Use Case"). From time to time, Axon may develop and deploy new Use Cases. At least 30 days prior to authorizing the deployment of any new Use Case, Axon will provide Customer notice (by updating the list of Use Case at https://www.axon.com/aceip and providing Customer with a mechanism to obtain notice of that update or another commercially reasonable method to Customer designated contact) ("New Use Case"). 2.2. Expiration of ACEIP Tier 1. Customer consent granted herein will expire upon termination of the Agreement. In accordance with section 1.1.1, within 30 days of receiving the Customer's request, Axon will no longer access or use Customer Content forACEIP Purposes and will delete ACEIP Content.Axon will also delete any derivative works which may reasonably be capable of being associated with, or could reasonably be linked directly or indirectly to, Customer. 3. ACEIP Tier 2. In addition to ACEIP Tier 1, if Customer wants to help further improve Axon's services, Customer may choose to participate in Tier 2 of the ACEIP. ACEIP Tier 2 grants Axon certain additional rights to use Customer For example;(a)when extracting specific text to improve automated transcription capabilities,text that could be used to directly identify a particular individual would not be extracted,and extracted text would be disassociated from identifying metadata of any speakers,and the extracted text would be split into individual words and aggregated with other data sources (including publicly available data) to remove any reasonable ability to link any specific text directly or indirectly back to a particular individual; (b)when extracting license plate data to improve Automated License Plate Recognition(ALPR)capabilities,individual license plate characters would be extracted and disassociated from each other so a complete plate could not be reconstituted, and all association to other elements of the source video,such as the vehicle,location,time,and the surrounding environment would also be removed;(c)when extracting audio of potential acoustic events(such as glass breaking or gun shots),very short segments(<1 second)of audio that only contains the likely acoustic events would be extracted and all human utterances would be removed. Version:24 Release Date:August 2025 Page 12 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB J',kk-, A X 0 N Master Services and Purchasing Agreement Content, in addition to those set forth in Tier 1 above, without the guaranteed deployment of a Privacy Preserving Technique to enable product development, improvement, and support that cannot be accomplished with aggregated, transformed, or de-identified data. ❑ Check this box if Customer wants to help further improve Axon's services by participating in ACEIP Tier 2 in addition to Tier 1. Axon will not enroll Customer into ACEIP Tier 2 until Axon and Customer agree to terms in writing providing for such participation in ACEIP Tier 2. Version:24 Release Date:August 2025 Page 13 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB J',kk-, A X 0 N Master Services and Purchasing Agreement Professional Services Appendix If any of the Professional Services specified below are included on the Quote, this Appendix applies. 1. Utilization of Services. Customer must use professional services as outlined in the Quote and this Appendix within six(6) months of the Effective Date. 2. Axon Full Service (Axon Full Service). Axon Full Service includes advance remote project planning and configuration support and up to four(4) consecutive days of on-site service and a professional services manager to work with Customer to assess Customer's deployment and determine which on-site services are appropriate. If Customer requires more than four(4) consecutive on-site days, Customer must purchase additional days.Axon Full- Service options include: System set up and configuration • Instructor-led setup of Axon View on smartphones (if applicable) • Configure categories and custom roles based on Customer need • Register cameras to Customer domain • Troubleshoot IT issues with Axon Evidence and Axon Dock("Dock") access • One on-site session included Dock configuration • Work with Customer to decide the ideal location of Docks and set configurations on Dock • Authenticate Dock with Axon Evidence using admin credentials from Customer • On-site assistance, not to include physical mounting of docks Best practice implementation planning session • Provide considerations for the establishment of video policy and system operations best practices based on Axon's observations with other customers • Discuss the importance of entering metadata in the field for organization purposes and other best practices for digital data management • Provide referrals of other customers using the Axon camera devices and Axon Evidence • Recommend rollout plan based on review of shift schedules System Admin and troubleshooting training sessions Step-by-step explanation and assistance for Customer's configuration of security, roles &permissions, categories &retention, and other specific settings for Axon Evidence Axon instructor training (Train the Trainer) Training for Customer's in-house instructors who can support Customer's Axon camera and Axon Evidence training needs after Axon has fulfilled its contractual on-site obligations Evidence sharing training Tailored workflow instruction for Investigative Units on sharing cases and evidence with local prosecuting agencies Users go-live training and support sessions • Assistance with device set up and configuration • Training on device use,Axon Evidence, and Evidence Sync Implementation document packet Axon Evidence administrator guides, camera implementation guides, network setup guide, sample policies, and categories&roles guide Postgo-live review 3. Body-Worn Camera Starter Service (Axon Starter).Axon Starter includes advance remote project planning and configuration support and one (1) day of on-site Services and a professional services manager to work closely with Customer to assess Customer's deployment and determine which Services are appropriate. If Customer requires more than one (1) day of on-site Services, Customer must purchase additional on-site Services. The Axon Starter options include: System set up and configuration (Remote Support) • Instructor-led setup of Axon View on smartphones (if applicable) • Configure categories &custom roles based on Customer need Version:24 Release Date:August 2025 Page 14 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB `� AXON Master Services and Purchasing Agreement • Troubleshoot IT issues with Axon Evidence and Dock access Dock configuration • Work with Customer to decide the ideal location of Dock setup and set configurations on Dock • Authenticate Dock with Axon Evidence using "Administrator" credentials from Customer • Does not include physical mounting of docks Axon instructor training (Train the Trainer) Training for Customer's in-house instructors who can support Customer's Axon camera and Axon Evidence training needs after Axon's has fulfilled its contracted on-site obligations User go-live training and support sessions • Assistance with device set up and configuration • Training on device use,Axon Evidence, and Evidence Sync Implementation document packet Axon Evidence administrator guides, camera implementation guides, network setup guide, sample policies, and categories&roles guide 4. Body-Worn Camera Virtual 1-Day Service (Axon Virtual). Axon Virtual includes all items in the BWC Starter Service Package, except one (1) day of on-site services. 5. CEW Services Packages. CEW Services Packages are detailed below: System set up and configuration • Configure Axon Evidence categories &custom roles based on Customer need. • Troubleshoot IT issues with Axon Evidence. • Register users and assign roles in Axon Evidence. • For the CEW Full-Service Package: On-site assistance included • For the CEW Starter Package: Virtual assistance included Dedicated Project Manager Assignment of specificAxon representative for all aspects of planning the rollout(Project Manager). Ideally, Project Manager will be assigned to Customer 4-6 weeks before rollout Best practice implementation planning session to include: • Provide considerations for the establishment of CEW policy and system operations best practices based on Axon's observations with other customers • Discuss the importance of entering metadata and best practices for digital data management • Provide referrals to other customers using TASER CEWs and Axon Evidence • For the CEW Full-Service Package: On-site assistance included • For the CEW Starter Package: Virtual assistance included System Admin and troubleshooting training sessions On-site sessions providing a step-by-step explanation and assistance for Customer's configuration of security, roles & permissions, categories & retention, and other specific settings for Axon Evidence Axon Evidence Instructor training • Provide training on the Axon Evidence to educate instructors who can support Customer's subsequent Axon Evidence training needs. • For the CEW Full-Service Package: Training for up to 3 individuals at Customer • For the CEW Starter Package: Training for up to 1 individual at Customer TASER CEW inspection and device assignment Axon's on-site professional services team will perform functions check on all new TASER CEW Smart weapons and assign them to a user on Axon Evidence. Post go-live review For the CEW Full-Service Package: On-site assistance included. For the CEW Starter Package: Virtual assistance included. 6. Smart Weapon Transition Service.The Smart Weapon Transition Service includes: Archival of CEW Firing Logs Axon's on-site professional services team will upload CEW firing logs to Axon Evidence from all TASER CEW Smart Weapons that Customer is replacing with newer Smart Weapon models. Version:24 Release Date:August 2025 Page 15 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB J',kk-, A X 0 N Master Services and Purchasing Agreement Return of Old Weapons Axon's on-site professional service team will ship all old weapons back to Axon's headquarters. Axon will provide Customer with a Certificate of Destruction "Note: CEW Full-Service packages for TASER 7 or TASER 10 include Smart Weapon Transition Service instead of 1-Day Device Specific Instructor Course. 7. VR Services Package. VR Service includes advance remote project planning and configuration support and one (1) day of on-site service and a professional services manager to work with Customer to assess Customer's deployment and determine which Services are appropriate. The VR Service training options include: System set up and configuration (Remote Support) • Instructor-led setup of Axon VR headset content • Configure Customer settings based on Customer need • Troubleshoot IT issues with Axon VR headset Axon instructor training(Train the Trainer) Training for up to five(5)Customer's in-house instructors who can support Customer's Axon VR CET and SIM training needs after Axon has fulfilled its contracted on-site obligations Classroom and practical training sessions Step-by-step explanation and assistance for Customer's configuration of Axon VR CET and SIM functionality, basic operation, and best practices 8. Axon Air, On-Site Trainina.Axon Air, On-Site training includes advance remote project planning and configuration support and one (1) day of on-site Services and a professional services manager to work closely with Customer to assess Customer's deployment and determine which Services are appropriate. If Customer requires more than one (1) day of on-site Services, Customer must purchase additional on-site Services. The Axon Air, On-Site training options include: System set up and configuration (Remote Support) • Instructor-led setup of Axon Air App (ASDS) • Configure Customer settings based on Customer need • Configure drone controller • Troubleshoot IT issues with Axon Evidence Axon instructor training(Train the Trainer) Training for Customer's in-house instructors who can support Customer's Axon Air and Axon Evidence training needs after Axon's has fulfilled its contracted on-site obligations Classroom and practical training sessions Step-by-step explanation and assistance for Customer's configuration of Axon Respond+ Iivestreaming functionality, basic operation, and best practices 9. Axon Air, Virtual Training. Axon Air, Virtual training includes all items in the Axon Air, On-Site Training Package, except the practical training session, with the Axon Instructor training for up to four hours virtually. 10. Signal Sidearm Installation Service. a. Purchases of 50 SSA units or more: Axon will provide one (1) day of on-site service and one professional services manager and will provide train the trainer instruction, with direct assistance on the first of each unique holster/mounting type. Customer is responsible for providing a suitable work/training area. b. Purchases of less than 50 SSA units: Axon will provide a 1-hour virtual instruction session on the basics of installation and device calibration. 11. Axon Justice Implementation. Axon Justice Implementation includes advanced remote project planning, configuration support, and training. Axon Justice Implementation includes: System set up and configuration • Axon performs discovery to understand and document the Agency's needs. • Axon collaborates with the Client to configure workflows, permissions, and privileges within Axon Evidence based on the Client's needs. • Axon will facilitate a workflow discussion with the core admin team. Version:24 Release Date:August 2025 Page 16 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB ,,4\ AXON Master Services and Purchasing Agreement Disclosures • Axon enables the Client to share digital evidence to the defense through the following methods as determined by Client and Axon: 1. Public Defender Case Sharing 2. Disclosure Portal 3. Download Links Training • Agency Trainers. Axon works with the Agency to identify the Agency trainers receiving instruction on the product. Axon provides a training guide that outlines the covered topics, intended audience, facility needs, and duration of the training. Axon will schedule a cadence of remote training sessions as needed, which are not to exceed three (3)2-hour training sessions for Agency staff. Each session can accommodate up to 20 users and will train them in full system functionality. Training sessions provided by Axon are conducted on consecutive weekdays (Tuesday-Thursday) during normal business hours (9am-6pm with an hour break in between sessions). After the initial training, is responsible for any future training. Axon provides all training materials for successful training. • Partner Agencies: Axon will provide Train the Trainer training to the Agency so that it is equipped to train and support their partner agencies. Ensuring the partner agencies are trained to follow the ingestion method is the Agency's responsibility. Go-Live Plan • Axon works in partnership with the Agency to build, coordinate, and execute a Go-Live plan to ensure successful system acceptance. Axon coordinates the Go-Live event. Implementation document packet • Axon Evidence administrator guides, camera implementation guides, network setup guide, sample policies, and categories &roles guide Post go-live review 12. Out of Scope Services.Axon is only responsible to perform the professional services described in the Quote, this Appendix, and any applicable SOW. Any additional professional services are out of scope. The Parties must document scope changes in a written and signed change order. Changes may require an equitable adjustment in the charges or schedule. 13. Delivery of Services.Axon personnel will work Monday through Friday, 8:30 a.m. to 5:30 p.m., except holidays.Axon will perform all on-site tasks over a consecutive timeframe. Axon will not charge Customer travel time by Axon personnel to Customer premises as work hours. 14. Access Computer Systems to Perform Services. Customer authorizes Axon to access relevant Customer computers and networks, solely for performing the Services. Axon will work to identify as soon as reasonably practicable resources and information Axon expects to use and will provide an initial itemized list to Customer. Customer is responsible for and assumes the risk of any problems, delays, losses, claims, or expenses resulting from the content, accuracy, completeness, and consistency of all data, materials, and information supplied by Customer. 15. Site Preparation. Axon will provide a hardcopy or digital copy of current user documentation for the Axon Devices ("User Documentation"). User Documentation will include all required environmental specifications for the professional services and Axon Devices to operate per the Axon Device User Documentation. Before installation of Axon Devices(whether performed by Customer orAxon), Customer must prepare the location(s)where Axon Devices are to be installed ('Installation Site") per the environmental specifications in the Axon Device User Documentation. Following installation, Customer must maintain the Installation Site per the environmental specifications. If Axon modifies Axon Device User Documentation for any Axon Devices under this Agreement,Axon will provide the update to Customer when Axon generally releases it. 16. Acceptance. When Axon completes professional services, Axon will present an acceptance form ("Acceptance Form") to Customer. Customer will sign the Acceptance Form acknowledging completion. If Customer reasonably believes Axon did not complete the professional services in substantial conformance with this Agreement, Customer must notify Axon in writing of the specific reasons for rejection within seven (7) calendar days from delivery of the Acceptance Form.Axon will address the issues and re-present the Acceptance Form for signature. If Axon does not receive the signed Acceptance Form or written notification of reasons for rejection within seven (7) calendar days of Version:24 Release Date:August 2025 Page 17 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB `� AXON Master Services and Purchasing Agreement delivery of the Acceptance Form, the professional services will be deemed accepted by Customer. 17. Customer Network. For work performed by Axon transiting or making use of Customer's network, Customer is solely responsible for maintenance and functionality of the network. In no event will Axon be liable for loss, damage, or corruption of Customer's network from any cause. Version:24 Release Date:August 2025 Page 18 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB J',kk-, A X 0 N Master Services and Purchasing Agreement Technology Assurance Plan Appendix If Technology Assurance Plan ("TAP") or a combined offering including TAP is on the Quote, this appendix applies. 1. TAP Warranty. The TAP specific warranty is an extended warranty that starts at the end of the one- (1-) year hardware limited warranty. 2. Officer Safety Plan. If Customer purchases an Officer Safety Plan ("OSP"), Customer will receive the deliverables detailed in the Quote. Customer must accept delivery of the TASER CEW and accessories as soon as available from Axon. 3. OSP 7 or OSP 10 Term. OSP 7 or OSP 10 begins on the date specified in the Quote("OSP Term"). 4. TAP Refresh. If Customer has no outstanding payment obligations and purchased TAP,Axon will provide Customer a new Axon Device ("Device Refresh") as scheduled in the Quote. If Customer purchased TAP,Axon will provide a Device Refresh that is the same or like Axon Device, at Axon's option.Axon makes no guarantee the Device Refresh will utilize the same accessories or Axon Dock. 5. TAP Dock Refresh. If Customer has no outstanding payment obligations and purchased TAP, Axon will provide Customer a new Axon Dock as scheduled in the Quote ("Dock Refresh"). Accessories associated with any Dock Refreshes are subject to change at Axon discretion. Dock Refreshes will only include a new Axon Dock Bay configuration unless a new Axon Dock core is required for Axon Device compatibility. If Customer originally purchased a single-bay Axon Dock, the Dock Refresh will be a single-bay Axon Dock model that is the same or like Axon Device, at Axon's option. If Customer originally purchased a multi-bay Axon Dock, the Dock Refresh will be a multi-bay Axon Dock that is the same or like Axon Device, at Axon's option. 6. Refresh Delay. Axon may ship the Axon Device and Dock Refreshes as scheduled in the Quote without prior confirmation from Customer unless the Parties agree in writing otherwise at least ninety(90) days in advance. Axon may ship the final Axon Device and Dock Refreshes as scheduled in the Quote sixty (60) days before the end of the Subscription Term without prior confirmation from Customer. 7. Upgrade Chance. If Customer wants to upgrade Axon Device models from the current Axon Device to an upgraded Axon Device, Customer must pay the price difference between the MSRP for the current Axon Device and the MSRP for the upgraded Axon Device. If the model Customer desires has an MSRP less than the MSRP of the offered Axon Device Refreshes or Dock Refresh,Axon will not provide a refund.The MSRP is the MSRP in effect at the time of the upgrade. 8. Return of Original Axon Device. Within thirty(30)days of receiving a BWC or Dock Refresh, Customer must return the original Axon Devices to Axon or destroy the Axon Devices and provide a certificate of destruction to Axon including serial numbers for the destroyed Axon Devices. If Customer does not return or destroy the Axon Devices, Axon will deactivate the serial numbers for the Axon Devices received by Customer. 9. Termination. If TAP or OSP terminates or expires: 9.1. TAP and OSP coverage terminate as of the date of termination and no refunds will be given. 9.2. Axon will not and has no obligation to provide the Upgrade Models. 9.3 Customer must make any missed payments due to the termination before Customer may purchase any future TAP or OSP. Version:24 Release Date:August 2025 Page 19 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB J',kk-, A X 0 N Master Services and Purchasing Agreement Axon Auto-Tagging Appendix If Auto-Tagging is included on the Quote, this Appendix applies. 1. Scope. Axon Auto-Tagging consists of the development of a module to allow Axon Evidence to interact with Customer's Computer-Aided Dispatch ("CAD")or Records Management Systems("RMS").This allows End Users to auto-populate Axon video meta-data with a case ID, category, and location-based on data maintained in Customer's CAD or RMS. 2. Support. For thirty(30)days after completing Auto-Tagging Services, Axon will provide up to five(5)hours of remote support at no additional charge. Axon will provide free support due to a change in Axon Evidence, if Customer maintains an Axon Evidence and Auto-Tagging subscription. Axon will not provide support if a change is required because Customer changes its CAD or RMS. 3. Changes. Axon is only responsible to perform the Services in this Appendix for Auto-Tagging and any applicable SOW.Any additional Services are out of scope. The Parties must document scope changes in a written and signed change order. Changes may require an equitable adjustment in fees or schedule. 4. Customer Responsibilities.Axon's performance of Auto-Tagging Services requires Customer to: 4.1. Make available relevant systems, including Customer's current CAD or RMS, for assessment by Axon (including remote access if possible); 4.2. Make required modifications, upgrades or alterations to Customer's hardware,facilities, systems and networks related to Axon's performance of Auto-Tagging Services; 4.3. Provide access to the premises where Axon is performing Auto-Tagging Services, subject to Customer safety and security restrictions, and allow Axon to enter and exit the premises with laptops and materials needed to perform Auto-Tagging Services; 4.4. Provide all infrastructure and software information (TCP/IP addresses, node names, network configuration) necessary for Axon to provide Auto-Tagging Services; 4.5. Promptly install and implement any software updates provided by Axon; 4.6. Ensure that all appropriate data backups are performed; 4.7. Provide assistance, participation, and approvals in testing Auto-Tagging Services; 4.8. Provide Axon with remote access to Customer's Axon Evidence account when required; 4.9. Notify Axon of any network or machine maintenance that may impact the performance of the module at Customer; and 4.10. Ensure reasonable availability of knowledgeable staff and personnel to provide timely, accurate, complete, and up-to-date documentation and information to Axon. 5. Access to Systems. Customer authorizes Axon to access Customer's relevant computers, network systems, and CAD or RMS solely for performing Auto-Tagging Services. Axon will work diligently to identify the resources and information Axon expects to use and will provide an initial list to Customer. Customer is responsible for and assumes the risk of any problems, delays, losses, claims, or expenses resulting from the content, accuracy, completeness, and consistency of all data, materials, and information supplied by Customer. Version:24 Release Date:August 2025 Page 22 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB J',kk-, A X 0 N Master Services and Purchasing Agreement Axon Respond Appendix This Axon Respond Appendix applies to Axon Respond,Axon Respond Device Plus, and Device Connectivity if any are included on the Quote. 1. Axon Respond Subscription Term. If Customer purchases Axon Respond as part of a combined offering on a Quote, the Axon Respond subscription begins on the later of the(1)start date of that offering within the Quote, or(2) date Axon provisions Axon Respond to Customer. If Customer purchases Axon Respond as a standalone, the Axon Respond subscription begins the later of the (1) date Axon provisions Axon Respond to Customer, or(2)first day of the month following the Effective Date. The Axon Respond subscription term will end upon the completion of the Axon Evidence Subscription associated with Axon Respond. 2. Scope of Axon Respond. The scope of Axon Respond is to assist Customer with real-time situational awareness during critical incidents to improve officer safety, effectiveness, and awareness. In the event Customer uses Axon Respond outside this scope,Axon may initiate good-faith discussions with Customer on upgrading Customer's Axon Respond to better meet Customer's needs. 3. Axon Body LTE Requirements.Axon Respond is only available and usable with an LTE enabled body-worn camera. Axon is not liable if Customer utilizes the LTE device outside of the coverage area or if the LTE carrier is unavailable. LTE coverage is available in the United States including U.S. territories,Additional verification will be required for use in select international regions.Axon may utilize a carrier of Axon's choice to provide LTE service.Axon may change LTE carriers during the Term without Customer's consent. 4. Axon Fleet LTE Requirements.Axon Respond is only available and usable with a Fleet 3 system configured with LTE modem and service. Customer is responsible for providing LTE service for the modem. Coverage and availability of LTE service is subject to Customer's LTE carrier. 5. Axon Respond Service Limitations. Customer acknowledges that LTE service is made available only within the operating range of the networks. Service may be temporarily refused, interrupted, or limited because of: (a)facilities limitations; (b)transmission limitations caused by atmospheric, terrain, other natural or artificial conditions adversely affecting transmission, weak batteries, system overcapacity, movement outside a service area or gaps in coverage in a service area, and other causes reasonably outside of the carrier's control such as intentional or negligent acts of third parties that damage or impair the network or disrupt service; or (c) equipment modifications, upgrades, relocations, repairs, and other similar activities necessary for the proper or improved operation of service. 5.1. With regard to Axon Body, Partner networks are made available as-is and the carrier makes no warranties or representations as to the availability or quality of roaming service provided by carrier partners, and the carrier will not be liable in any capacity for any errors, outages, or failures of carrier partner networks. Customer expressly understands and agrees that it has no contractual relationship whatsoever with the underlying wireless service provider or its affiliates or contractors and Customer is not a third-party beneficiary of any agreement between Axon and the underlying carrier. 6. Termination. Upon termination of this Agreement, or if Customer stops paying for Axon Respond or combined offerings that include Axon Respond,Axon will end Axon Respond services, including anyAxon-provided LTE service. Version:24 Release Date:August 2025 Page 25 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB `� AXON Master Services and Purchasing Agreement Axon Virtual Reality Content Terms of Use Appendix If Virtual Reality is included on the Quote, this Appendix applies. 1. Term. The Quote will detail the products and license duration, as applicable, of the goods, services, and software, and contents thereof, provided by Axon to Customer related to virtual reality (collectively, "Virtual Reality Media"). 2. Headsets. Customer may purchase additional virtual reality headsets from Axon. In the event Customer decides to purchase additional virtual reality headsets for use with Virtual Reality Media, Customer must purchase those headsets from Axon. 3. License Restrictions. All licenses will immediately terminate if Customer does not comply with any term of this Agreement. If Customer utilizes more users than stated in this Agreement, Customer must purchase additional Virtual Reality Media licenses from Axon. Customer may not use Virtual Reality Media for any purpose other than as expressly permitted by this Agreement. Customer may not: 3.1. modify, tamper with, repair, or otherwise create derivative works of Virtual Reality Media; 3.2. reverse engineer, disassemble, or decompile Virtual Reality Media or apply any process to derive the source code of Virtual Reality Media, or allow others to do the same; 3.3. copy Virtual Reality Media in whole or part, except as expressly permitted in this Agreement; 3.4. use trade secret information contained in Virtual Reality Media; 3.5. resell, rent, loan or sublicense Virtual Reality Media; 3.6. access Virtual Reality Media to build a competitive device or service or copy any features,functions, or graphics of Virtual Reality Media; or 3.7. remove, alter, or obscure any confidentiality or proprietary rights notices (including copyright and trademark notices) of Axon or Axon's licensors on or within Virtual Reality Media or any copies of Virtual Reality Media. 4. Privacy. Customer's use of the Virtual Reality Media is subject to the Axon Virtual Reality Privacy Policy, a current version of which is available at https://www.axon.com/axonvrprivacypolicy. 5. Termination.Axon may terminate Customer's license immediately for Customer's failure to comply with any of the terms in this Agreement. Version:24 Release Date:August 2025 Page 26 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB `� AXON Master Services and Purchasing Agreement Axon Evidence Local Software Appendix This Appendix applies if Axon Evidence Local is included in the Quote. 1. License.Axon owns all executable instructions, images, icons, sound, and text in Axon Evidence Local.All rights are reserved to Axon.Axon grants a non-exclusive, royalty-free,worldwide right and license to use Axon Evidence Local. "Use" means storing, loading, installing, or executing Axon Evidence Local exclusively for data communication with an Axon Device. Customer may use Axon Evidence Local in a networked environment on computers other than the computer it installs Axon Evidence Local on, so long as each execution of Axon Evidence Local is for data communication with an Axon Device. Customer may make copies of Axon Evidence Local for archival purposes only. Customer shall retain all copyright, trademark, and proprietary notices in Axon Evidence Local on all copies or adaptations. 2. Term. The Quote will detail the duration of the Axon Evidence Local license, as well as any maintenance. The term will begin upon installation of Axon Evidence Local. 3. License Restrictions. All licenses will immediately terminate if Customer does not comply with any term of this Agreement. Customer may not use Axon Evidence Local for any purpose other than as expressly permitted by this Agreement. Customer may not: 3.1. modify, tamper with, repair, or otherwise create derivative works of Axon Evidence Local; 3.2. reverse engineer, disassemble, or decompile Axon Evidence Local or apply any process to derive the source code of Axon Evidence Local, or allow others to do the same; 3.3. access or use Axon Evidence Local to avoid incurring fees or exceeding usage limits or quotas; 3.4. copy Axon Evidence Local in whole or part, except as expressly permitted in this Agreement; 3.5. use trade secret information contained in Axon Evidence Local; 3.6. resell, rent, loan or sublicense Axon Evidence Local; 3.7. access Axon Evidence Local to build a competitive device or service or copy any features, functions, or graphics of Axon Evidence Local; or 3.8. remove, alter, or obscure any confidentiality or proprietary rights notices (including copyright and trademark notices) of Axon or Axon's licensors on or within Axon Evidence Local or any copies of Axon Evidence Local. 4. support. Axon may make available updates and error corrections ("Updates") to Axon Evidence Local. Axon will provide Updates electronically via the Internet or media as determined by Axon. Customer is responsible for establishing and maintaining adequate access to the Internet to receive Updates. Customer is responsible for maintaining the computer equipment necessary to use Axon Evidence Local. Axon may provide technical support of a prior release/version of Axon Evidence Local for six (6) months from when Axon made the subsequent release/version available. 5. Termination.Axon may terminate Customer's license immediately for Customer's failure to comply with any of the terms in this Agreement. Upon termination,Axon may disable Customer's right to login to Axon Evidence Local. Version:24 Release Date:August 2025 Page 27 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB J',kk-, A X 0 N Master Services and Purchasing Agreement Axon Application Programming Interface Appendix This Appendix applies if Axon's API Services or a subscription to Axon Cloud Services are included on the Quote. 1. Definitions. 1.1. "API Client"means the software that acts as the interface between Customer's computer and the server,which is already developed or to be developed by Customer. 1.2. "API Interface" means software implemented by Customer to configure Customer's independent API Client Software to operate in conjunction with the API Service for Customer's authorized Use. 1.3. "Axon Evidence PartnerAPI,AN or Axon API"(collectively"API Service") meansAxon'sAPI which provides a programmatic means to access data in Customer's Axon Evidence account or integrate Customer's Axon Evidence account with other systems. 1.4. "Use" means any operation on Customer's data enabled by the supported API functionality. 2. Purpose and License. 2.1. Customer may use API Service and data made available through API Service, in connection with an API Client developed by Customer. Axon may monitor Customer's use of API Service to ensure quality, improve Axon devices and services, and verify compliance with this Agreement. Customer agrees to not interfere with such monitoring or obscure from Axon Customer's use of AN Service. Customer will not use API Service for commercial use. 2.2. Axon grants Customer a non-exclusive, non-transferable, non-sublicensable, worldwide, revocable right and license during the Term to use AN Service, solely for Customer's Use in connection with Customer's API Client. 2.3. Axon reserves the right to set limitations on Customer's use of the API Service, such as a quota on operations, to ensure stability and availability of Axon's API.Axon will use reasonable efforts to accommodate use beyond the designated limits. 3. Configuration.Customer will work independently to configure Customer's API Client with API Service for Customer's applicable Use. Customer will be required to provide certain information (such as identification or contact details)as part of the registration. Registration information provided to Axon must be accurate. Customer will inform Axon promptly of any updates. Upon Customer's registration, Axon will provide documentation outlining API Service information. 4. Customer Responsibilities. When using API Service, Customer and its End Users shall not: 4.1. use AN Service in any way other than as expressly permitted under this Agreement; 4.2. use in any way that results in, or could result in, any security breach to Axon; 4.3. perform an action with the intent of introducing any virus, worm, defect, Trojan horse, malware, or any item of a destructive nature to Axon Devices and Services; 4.4. interfere with, modify, disrupt or disable features or functionality of AN Service or the servers or networks providing API Service; 4.5. reverse engineer, decompile, disassemble, or translate or attempt to extract the source code from API Service or any related software; 4.6. create an AN Interface that functions substantially the same as AN Service and offer it for use by third parties; 4.7. provide use of API Service on a service bureau, rental or managed services basis or permit other individuals or entities to create links to AN Service; 4.8. frame or mirror API Service on any other server, or wireless or Internet-based device; 4.9. make available to a third-party, any token, key, password or other login credentials to AN Service; 4.10. take any action or inaction resulting in illegal, unauthorized or improper purposes; or 4.11. disclose Axon's API manual. 5. AN Content.All content related to API Service, other than Customer Content or Customer's API Client content, is considered Axon's API Content, including: Version:24 Release Date:August 2025 Page 28 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB `� AXON Master Services and Purchasing Agreement 5.1. the design, structure and naming of API Service fields in all responses and requests; 5.2. the resources available within API Service for which Customer takes actions on, such as evidence, cases, users, or reports; 5.3. the structure of and relationship of API Service resources; and 5.4. the design of API Service, in any part or as a whole. 6. Prohibitions on API Content. Neither Customer nor its End Users will use API content returned from the API Interface to: 6.1. scrape, build databases, or otherwise create permanent copies of such content, or keep cached copies longer than permitted by the cache header; 6.2. copy, translate, modify, create a derivative work of, sell, lease, lend, convey, distribute, publicly display, or sublicense to any third-party; 6.3. misrepresent the source or ownership; or 6.4. remove, alter, or obscure any confidentiality or proprietary rights notices (including copyright and trademark notices). 7. API Updates.Axon may update or modify the API Service from time to time ("API Update"). Customer is required to implement and use the most current version of API Service and to make any applicable changes to Customer's API Client required as a result of such API Update.API Updates may adversely affect how Customer's API Client access or communicate with API Service or the API Interface. Each API Client must contain means for Customer to update API Client to the most current version of API Service.Axon will provide support for one (1) year following the release of an API Update for all depreciated API Service versions. Version:24 Release Date:August 2025 Page 29 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB J',kk-, A X 0 N Master Services and Purchasing Agreement Axon Channel Services Appendix This Appendix applies if Customer purchases Axon Channel Service, as set forth on the Quote. 1. Definitions. 1.1. "Axon Digital Evidence Management System" means Axon Evidence or Axon Evidence Local, as specified in the attached Channel Services Statement of Work. 1.2. "Active Channel" means a third-party system that is continuously communicating with an Axon Digital Evidence Management System. 1.3. "Inactive Channel" means a third-party system that will have a one-time communication to an Axon Digital Evidence Management System. 2. Scope. Customer currently has a third-party system or data repository from which Customer desires to share data with Axon Digital Evidence Management. Axon will facilitate the transfer of Customer's third-party data into an Axon Digital Evidence Management System or the transfer of Customer data out of an Axon Digital Evidence Management System as defined in the Channel Services Statement of Work ("Channel Services SOW"). Channel Services will not delete any Customer Content. Customer is responsible for verifying all necessary data is migrated correctly and retained per Customer policy. 3. Changes.Axon is only responsible to perform the Services described in this Appendix and Channel Services SOW. Any additional services are out of scope. The Parties must document scope changes in a written and signed change order. Changes may require an equitable adjustment in the charges or schedule. 4. Purpose and Use. Customer is responsible for verifying Customer has the right to share data from and provide access to third-party system as it relates to the Services described in this Appendix and the Channel Services SOW. For Active Channels, Customer is responsible for any changes to a third-party system that may affect the functionality of the channel service.Any additional work required for the continuation of the Service may require additional fees. An Axon Field Engineer may require access to Customer's network and systems to perform the Services described in the Channel Services SOW. Customer is responsible for facilitating this access per all laws and policies applicable to Customer. 5. Proiect Management. Axon will assign a Project Manager to work closely with Customer's project manager and project team members and will be responsible for completing the tasks required to meet all contract deliverables on time and budget. 6. Warranty.Axon warrants that it will perform the Channel Services in a workmanlike manner. 7. Monitoring.Axon may monitor Customer's use of Channel Services to ensure quality, improve Axon devices and services, prepare invoices based on the total amount of data migrated, and verify compliance with this Agreement. Customer agrees not to interfere with such monitoring or obscure from Axon Customer's use of channel services. 8. Customer's Responsibilities.Axon's successful performance of the Channel Services requires Customer: 8.1. Make available its relevant systems for assessment by Axon (including making these systems available to Axon via remote access); 8.2. Provide access to the building facilities and where Axon is to perform the Channel Services, subject to safety and security restrictions imposed by the Customer (including providing security passes or other necessary documentation to Axon representatives performing the Channel Services permitting them to enter and exit Customer premises with laptop personal computers and any other materials needed to perform the Channel Services); 8.3. Provide all necessary infrastructure and software information (TCP/IP addresses, node names, and network configuration)for Axon to provide the Channel Services; 8.4. Ensure all appropriate data backups are performed; 8.5. Provide Axon with remote access to the Customer's network and third-party systems when required for Axon to perform the Channel Services; 8.6. Notify Axon of any network or machine maintenance that may impact the performance of the Channel Services; and 8.7. Ensure the reasonable availability by phone or email of knowledgeable staff, personnel, system administrators, and operators to provide timely, accurate, complete, and up-to-date documentation and information to Axon (these contacts are to provide background information and clarification of information required to perform the Channel Services). Version:24 Release Date:August 2025 Page 30 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB J',kk-, A X 0 N Master Services and Purchasing Agreement Axon Technical Account Manager Appendix This Appendix applies if Axon Support Engineer services are included in the Quote. 1. Axon Technical Account Manager Payment. Axon will invoice for Axon Technical Account Manager ("TAM") services, as outlined in the Quote, when the TAM commences work on-site at Customer. 2. Full-Time TAM Scope of Services. 2.1. A Full-Time TAM will work on-site four(4)days per week, unless an alternate schedule or reporting location is mutually agreed upon by Axon and Customer. 2.2. Customer's Axon sales representative and Axon's Customer Success team will work with Customer to define its support needs and ensure the Full-Time TAM has skills to align with those needs.There may be up to a six- (6-) month waiting period before the Full-Time TAM can work on-site, depending upon Customer's needs and availability of a Full-Time TAM. 2.3. The purchase of Full-Time TAM Services includes two (2) complimentary Axon Accelerate tickets per year of the Agreement, so long as the TAM has started work at Customer, and Customer is current on all payments for the Full-Time TAM Service. 2.4. The Full-Time TAM Service options are listed below: Ongoing System Set-up and Configuration Assisting with assigning cameras and registering docks Maintaining Customer's Axon Evidence account Connecting Customer to "Early Access" programs for new devices 1 Account Maintenance Conducting on-site training on new features and devices for Customer leadership team(s) Thoroughly documenting issues and workflows and suggesting new workflows to improve the effectiveness of the Axon program Conducting weekly meetings to cover current issues and program status Data Analysis Providing on-demand Axon usage data to identify trends and insights for improving daily workflows Comparing Customer's Axon usage and trends to peers to establish best practices Proactively monitoring the health of Axon equipment and coordinating returns when needed Direct Support Providing on-site, Tier 1 and Tier 2 (as defined in Axon's Service Level Agreement) technical support for Axon Devices Proactively monitoring the health of Axon equipment Creating and monitoring RMAs on-site Providing Axon app support Monitoring and testing new firmware and workflows before they are released to Customer's production environment Customer Advocacy Coordinating bi-annual voice of customer meetings with Axon's Device Management team Recording and tracking Customer feature requests and major bugs 3. Regional TAM Scope of Services. 3.1. A Regional TAM will work on-site for three (3)consecutive days per quarter. Customer must schedule the on- site days at least two (2) weeks in advance. The Regional TAM will also be available by phone and email during regular business hours up to eight(8) hours per week. 3.2. There may be up to a six- (6-) month waiting period before Axon assigns a Regional TAM to Customer, depending upon the availability of a Regional TAM. 3.3. The purchase of Regional TAM Services includes two (2) complimentary Axon Accelerate tickets per year of the Agreement, so long as the TAM has started work at Customer and Customer is current on all payments for the Regional TAM Service. 3.4. The Regional TAM service options are listed below: Version:24 Release Date:August 2025 Page 31 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB J',kk-, A X 0 N Master Services and Purchasing Agreement Account Maintenance Conducting remote training on new features and devices for Customer's leadership Thoroughly documenting issues and workflows and suggesting new workflows to improve the effectiveness of the Axon program Conducting weekly conference calls to cover current issues and program status Visiting Customer quarterly (up to 3 consecutive days)to perform a quarterly business review, discuss Customer's goals for your Axon program, and continue to ensure a successful deployment of Axon Devices Direct Support Providing remote,Tier 1 and Tier 2(As defined Axon's Service Level Agreement)technical support for Axon Devices Creating and monitoring RMAs remotely Data Analysis Providing quarterly Axon usage data to identify trends and program efficiency opportunities Comparing Customer's Axon usage and trends to peers to establish best practices Proactively monitoring the health of Axon equipment and coordinating returns when needed Customer Advocacy Coordinating bi-yearly Voice of Customer meetings with Device Management team Recording and tracking Customer feature requests and major bugs 4. Out of Scope Services. The TAM is responsible to perform only the Services described in this Appendix. Any additional Services discussed or implied that are not defined explicitly in this Appendix will be considered out of the scope. 5. TAM Leave Time.The TAM will be allowed up to seven (7) days of sick leave and up to fifteen (15) days of vacation time per each calendar year. The TAM will work with Customer to coordinate any time off and will provide Customer with at least two (2) weeks' notice before utilizing any vacation days. Version:24 Release Date:August 2025 Page 32 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB J',kk-, A X 0 N Master Services and Purchasing Agreement Axon Training Pod Appendix 1. Customer Responsibilities. Customer is responsible for: (i) all permits to use the Axon Training Pod; (ii) complying with all applicable laws pertaining to the use of the Axon Training Pod; (iii) any maintenance required for the Axon Training Pod; and (iv) disposal of the Axon Training Pod. 2. Warranties. TO THE EXTENT NOT PROHIBITED BY LAW, AXON TRAINING POD IS SOLD "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON- INFRINGEMENT. 3. Placement. Axon will make its best efforts to work with Customer on the initial placement of the Axon Training Pod. After the initial placement, it is the Customer's responsibility to make any adjustments to the Axon Training Pod's placement. 4. Deemed Acceptance. The Axon Training Pod will be deemed accepted by Customer upon delivery. Customer waives any right to reject the Axon Training Pod except in the event of damage during shipment, which must be reported to Axon in writing within five (5) business days of delivery. Version:24 Release Date:August 2025 Page 40 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB `� AXON Master Services and Purchasing Agreement Dedrone Product Appendix If the Quote includes Dedrone Hardware, Dedrone Software,and/or Airspace Security as a Service(collectively, "Dedrone Products"), this Dedrone Product Appendix shall apply. 1. Definitions. 1.1 "Dedrone Data" means data that Axon maintains regarding a wide variety of drone models and manufacturers in the marketplace ("DedroneDNA", formerly "DroneDNA"), as well as usability information that Axon collects regarding the performance of the Dedrone Software and Dedrone Hardware, aggregate or de-identified Collected Data compiled or used by Axon in accordance with Section 4.2, and any other information that Axon makes available to Customer by means of the Dedrone Software 1.2 "Dedrone Hardware" means the Axon drone detection hardware sensor or mitigation products set forth on a Quote and does not include any Third-Party Hardware. 1.3 "Sensor" means a radio frequency, video, radar or other hardware sensor for drone detection purchased by Customer from Axon or obtained from any third-party vendor. 1.4 "Dedrone Software" means(i)Axon's proprietary drone-tracking software, known as DedroneTracker(formerly DroneTracker), whether deployed on-premise or hosted by Axon as a cloud-based solution, (ii) Axon's video analytics software (currently known as Analytics Server), and/or (iii) software and/or firmware deployed or installed on the Dedrone Hardware or available for download and installation onto Customer's Third-Party Hardware. 1.5 "Third-Party Hardware" means hardware products owned by Customer or purchased by Customer from third parties that are used by Customer in conjunction with the Software. 2. Customer License. 2.1 Software License. Subject to the terms of this Agreement, Axon grants Customer a royalty-free, nonexclusive, nontransferable, worldwide right during each Quote Term to use the Dedrone Software, including the Dedrone Data and Collected Data, subject to the terms of the Agreement and this Appendix (the "License"). Customer must purchase a License to the Software for each unit of Dedrone Hardware and/or Third-Party Hardware using Dedrone Software. Accordingly, Customer may only use the Software quantity and type of Hardware and/or Third-Party Hardware units specified on the applicable Quote. If Customer purchases additional Licenses during a current Term, the Term of the new License(s) will be pro-rated to terminate at the end of the then-current License Term. Use of the Dedrone Software is subject to the terms of the Agreement between the parties 2.2 Restrictions. Customer will not: (i) use (or allow a third party to use)the Dedrone Products in order to monitor the availability, security, performance, or functionality of the Dedrone Products, or for any other benchmarking or competitive purposes; (ii) market, sublicense, resell, lease, loan, transfer, or otherwise commercially exploit the Dedrone Products; (iii) modify, create derivative works, decompile, reverse engineer, attempt to gain access to the source code, or copy the Dedrone Products or any of their components; (iv) use the Dedrone Products to conduct any fraudulent, malicious, or illegal activities; or (v) use the Dedrone Products in contravention of any applicable laws or regulations (each of(i)through (v), a("Prohibited Use"). 3. Customer Obligations. 3.1 Compliance. Customer will use the Dedrone Products only in accordance with applicable specifications (the "Specifications") and in compliance with all applicable laws, including all applicable export laws and regulations of the United States or any other country. Customer acknowledges that due to the nascent nature of drone detection and mitigation technologies applicable laws and regulations may be changing or emerging over time, and agrees that it is Customer's responsibility to keep itself aware and remain compliant with the current laws and regulations that may apply, including but not limited to those that may apply to advanced features available at Customer's option in the Dedrone Software. Customer will ensure that none of the Dedrone Products are directly or indirectly exported, re-exported, or used to provide services in violation of such export laws and regulations. Axon reserves the right to suspend use of any Dedrone Products operating in violation of such laws, following written notice to Customer. If Customer uses a radio jammer, or any other controlled device, in connection with the Dedrone Software, Customer represents to Axon that it is authorized to do so by the relevant authorities, that it will do so only in accordance with such authorization, and it will provide supporting documentation regarding such authorization upon request. Customer may be required to obtain legal Version:24 Release Date:August 2025 Page 41 of 42 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB J',kk-, A X 0 N Master Services and Purchasing Agreement authorization before any purchase or use of hardware sold by third parties. Axon shall not be liable if any government export authorization is delayed, denied, revoked, restricted or not renewed, nor shall any such delay, denial, revocation, restriction or non-renewal shall not constitute a breach of the Agreement by Axon. 3.2 Computing Environment. Customer is responsible for the maintenance and security of its own network and computing environment that it uses to host and/or access the Dedrone Products and for ensuring that any Third- Party Hardware meets the necessary specifications for use with the Dedrone Software. 4. Data Protection. 4.1 Data. If Customer licenses Dedrone Software, as part of its operation, the Dedrone Software may collect and send to servers owned, operated or controlled by Axon data or other information regarding Customer's use of the Dedrone Software, which may include (i) information generated by each Sensor deployed by Customer, including information related to the date, time, and duration of the detection of the drone, as well as the locations of the detected drones and remote controls and of the Sensor itself (collectively, "Sensor Data"), and (ii) video recording of the detected drones,including flight path("Video Data")(Sensor Data and Video Data are collectively referred to as "Collected Data"). 4.2 Use of Collected Data. Axon has-the right to use Collected Data for any purpose, including: (i) improving any Dedrone Product; (ii) analyzing any Dedrone Product or the performance of any Dedrone Product; or (iii) compiling or using aggregate or de-identified Collected Data with other customers, or government and law enforcement entities, with or without compensation. Customer acknowledges that Axon may learn from the performance or use of any Dedrone Product, and Axon shall have the sole right to exploit any modification, enhancement or improvement of any Dedrone Product resulting from such learning. 4.3 User Data. To the extent Axon uses User login information, including name, email, username, and password (collectively, "User Data") for any purpose other than to provide services to the Customer, such User Data will be deidentified and anonymized, and will not be identified as having come from Customer, except that Axon may disclose User Data where Axon, in good faith, believes that the law or legal process (such as a court order, search warrant or subpoena) requires Axon to do so. 4.4 Security. Axon maintains industry standard physical, technical, and administrative safeguards (the "Security Measures")to protect Collected Data. 4.5 No Access. Except for User Data,Axon does not(and will not)collect, process, store, or otherwise have access to any personal information, about End Users or users of Customer's products or services. 5. Ownership. 5.1 Axon Property. Axon owns and retains all rights, title, and interest in and to the Dedrone Data, Collected Data, the Dedrone Software, and all intellectual property embodied in the Dedrone Hardware, if the Dedrone Hardware is provided by Axon. Except for the limited license granted to Customer in Section 2.1, Axon does not by means of this Agreement or otherwise transfer or license any rights in the Dedrone Products to Customer, whether by implication, estoppel or otherwise. To the maximum extent permitted by applicable law Customer will take no action inconsistent with Axon intellectual property rights in the Dedrone Products or any Dedrone Data. 5.2 Customer Property. Customer owns and retains all right,title, and interest in and to the User Data and does not by means of this Agreement or otherwise transfer any rights in the User Data to Axon,except for the limited rights set forth in Section 4.3. 6. Government Restricted Rights. To the extent that Customer is an agency or instrumentality of the U.S. government, the parties agree that the Dedrone Software and documentation are commercial computer software and commercial computer software documentation, respectively, and Customer's rights therein are as specified in this License, per FAR 12.212 and DFARS 227.7202-3, as applicable, or in the case of NASA, subject to NFS 1852.22. 7. Updates. The Dedrone Software may include functionality that allows it to automatically download updates that may be made available by Axon. Customer consents to the installation of such functionality. 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U > sZ � 00 m 3 m a) Z3 •E a) 0 Y LO 70 0 E -0 s= � Lce)9 0 Co N U U � 0- 0 co a) N cn co .� >> �; (3) co Z3 cm o O aj U co o O N � -0 O_0 U OX O �CSf o ; '� Cn C� E < In Q o a) o Q cc N cn p _0 o E O � Q�' CU H -o Q co C) Co ca) 0 cc w N G p W U LM H n CJ� Q Q Q U O 0 CN N O LC 17 LO LO O O LO Or f^) co m U 00 v rn 00 N O N V N N W r O] O V N LO LO In M m N O ti O 0) d O L R N c N c O LU CY) O N U O Q Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB EXHIBIT C Insurance Requirements #2134105v2 Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB Insurance Requirements—Exhibit C Consultant shall procure and maintain for the duration of the contract insurance against claims for security breaches, system failures, injuries to persons, damages to software, damages to property (including computer equipment), theft, or other misuse of Customer's data, infringement of intellectual property,invasion of privacy and breach of data,which may arise from or in connection with the performance of the work hereunder by Consultant, its agents, representatives, or employees. MINIMUM SCOPE AND LIMIT OF INSURANCE Coverage shall be at least as broad as: 1. Commercial General Liability (CGL): Insurance Services Office Form CG 00 01 covering CGL on an "occurrence" basis, including products and completed operations, property damage, bodily injury and personal &advertising injury with limits no less than $1,000,000 per occurrence and $2,000,000 general aggregate. 2. Automobile Liability (AL): Insurance Services Office Form CA 00 01 covering code 1 (any auto, with limits no less than $1,000,000 combined single limits. 3. Cyber Liability (CL): Insurance, with limits not less than $2,000,000 per occurrence or claim and $2,000,000 aggregate. Coverage shall be sufficiently broad to respond to the duties and obligations as is undertaken by Consultant in this agreement and shall include, but not be limited to, claims involving security breach, system failure, data recovery, business interruption, Cyber extortion, social engineering, infringement of intellectual property, including but not limited to infringement of copyright,trademark,trade dress,invasion of privacy violations,information theft, and release of private information. The policy shall provide coverage for breach response costs, regulatory fines and penalties as well as credit monitoring expenses. 3. Technology Professional Liability-Errors and Omissions Insurance (E&O): appropriate to the Consultant's profession and work hereunder, with limits not less than $2,000,000 per occurrence and$2,000,000 aggregate. Coverage shall be sufficiently broad to respond to the duties and obligations as is undertaken by the Consultant in this agreement and shall include, but not be limited to, claims involving business interruption, damage to or destruction of electronic information, and alteration of electronic information. The policy shall provide coverage for Consultant's failure to provide professional services and/or products under this Agreement. The Policy shall include, or be endorsed to include, damage to, alteration of, loss of, or destruction of electronic data and/or information "property" of Customer in the care, custody, or control of Consultant. 4. Workers' Compensation (WC): As required by the State of California, with statutory limits, and Employer's Liability insurance with limits of no less than $1,000,000 per accident, policy, employee, for bodily injury or disease. If Consultant maintains broader coverage and/or higher limits than the minimums shown above for any line of coverage, Customer requires and shall be entitled to the broader coverage and/or the higher limits maintained by Consultant. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to Customer. Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB Insurance Requirements—Exhibit C Other Insurance Provisions The above required insurance policies are to contain or be endorsed to contain the following provisions: 1. City of Santa Ana, its City Council, its officers, officials, employees, agents, and volunteers are to be covered as additional insureds,under Consultant's CGL and AL policies,with respect to any liability arising out of work or operations performed by or on behalf of the Consultant including materials, parts, equipment, and personnel furnished in connection with such work or operations. 2. Consultant's Insurance companies agree to waive all rights of subrogation against City of Santa Ana, its City Council, its officers, officials, employees, agents, and volunteers for losses paid under the terms of Consultant's CGL, AL, CL, E&O, and WC policies which arise from work performed by Consultant under this Agreement. 3. For any claims related to this contract, Consultant's insurance coverage shall be primary and any insurance maintained by City of Santa Ana, its City Council, its officers, officials, employees, agents, or volunteers shall not contribute with it. 4. A severability of interest provision must apply for all the additional insureds, ensuring that Consultant's insurance shall apply separately to each insured against whom a claim is made or suit is brought, except with respect to the insurer's limits of liability. 5. Insurance policies required herein shall provide that coverage shall not be canceled, suspended, voided, reduced in coverage or in limits, non-renewed by the carrier, or materially changed except after thirty (30) days prior written notice has been given to City. Ten (10) days prior written notice shall be provided to City for policy cancellation or non-renewal due to non- payment of premium. 6. Certificate Holder on each Evidence of Insurance certificate shall be: City of Santa Ana, Attention: Santa Ana Police Department, 60 Civic Center Plaza, Santa Ana, CA 92701. The name and location of project must be included in the Description of Operations section of each certificate. Self-Insured Retentions Self-insured retentions must be declared to and approved by Customer. Customer may require Consultant to provide proof of ability to pay losses and related investigations,claim administration, and defense expenses within the retention. Acceptability of Insurers Insurance is to be placed with insurers authorized to conduct business in the state of California with a current A.M. Best rating of no less than A-:VII, unless otherwise acceptable to Customer. Claims Made Policies If any of the required policies provide coverage on a claims-made basis: Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB Insurance Requirements—Exhibit C 1. The retroactive date must be shown and must be before the date of the contract. 2. Insurance must be maintained and evidence of insurance must be provided for at least three (3) years after completion of work. 3. If coverage is canceled or non-renewed, and not replaced with another claims-made policy form with a retroactive date prior to the contract effective date, Consultant must purchase "extended reporting" coverage for a minimum of three (3) years after completion of work. Verification of Coverage Consultant shall furnish Customer with original Certificates of Insurance including all required amendatory endorsements (or copies of the applicable policy language effecting coverage required by this clause). Failure to obtain the required documents prior to the work beginning shall not waive Consultant's obligation to provide them. Customer reserves the right to require complete, certified copies of all required insurance policies, including endorsements required by these specifications, at any time. Subcontractors Consultant shall require and verify that all subcontractors maintain insurance meeting all the requirements stated herein. Special Risks or Circumstances Customer reserves the right to modify these requirements, including limits,based on the nature of the risk, prior experience, insurer, coverage, or other special circumstances. Failure to Maintain Insurance Coverage If Consultant, for any reason, fails to maintain insurance coverage, which is required pursuant to this Agreement, for the entire term of this contract, the same shall be deemed a material breach of Agreement. Customer, at its sole option, may terminate this Agreement at any time and obtain damages from Consultant resulting from said breach. a docusign. Certificate Of Completion Envelope Id:030D2B63-5582-4D40-9D78-224202894BCB Status:Completed Subject:Complete with Docusign:Axon-Drone Agreement(with Exhibits-CAO signed)(2-3-2026 Council m... Source Envelope: Document Pages:49 Signatures: 1 Envelope Originator: Certificate Pages: 1 Initials:0 Joshua Campbell AutoNav: Enabled 17800 N 85th St Envelopeld Stamping: Enabled Scottsdale,AZ 85255 Time Zone:(UTC-07:00)Arizona jcampbell@axon.com IP Address:74.192.136.23 Record Tracking Status:Original Holder:Joshua Campbell Location:Docusign 1/26/2026 11:51:54 AM jcampbell@axon.com Signer Events Signature Timestamp Robert Driscoll Signed by: Sent: 1/26/2026 11:53:09 AM bobby@axon.com E55DAEBB13IA4424 obert Driscoll Viewed: 1/26/2026 3:05:00 PM Deputy General Counsel . Signed: 1/26/2026 3:05:09 PM Axon Enterprise, Inc. Signature Adoption: Pre-selected Style Security Level: Email,Account Authentication (None) Using IP Address: 104.28.111.172 Signed using mobile Electronic Record and Signature Disclosure: Not Offered via Docusign In Person Signer Events Signature Timestamp Editor Delivery Events Status Timestamp Agent Delivery Events Status Timestamp Intermediary Delivery Events Status Timestamp Certified Delivery Events Status Timestamp Carbon Copy Events Status Timestamp Morgan Toelle �tw Sent: 1/26/2026 11:53:09 AM mtoelle@axon.com COP Viewed: 1/26/2026 11:54:11 AM Security Level: Email,Account Authentication (None) Electronic Record and Signature Disclosure: Not Offered via Docusign Witness Events Signature Timestamp Notary Events Signature Timestamp Envelope Summary Events Status Timestamps Envelope Sent Hashed/Encrypted 1/26/2026 11:53:09 AM Certified Delivered Security Checked 1/26/2026 3:05:00 PM Signing Complete Security Checked 1/26/2026 3:05:09 PM Completed Security Checked 1/26/2026 3:05:09 PM Payment Events Status Timestamps PolicySanta Ana Police Department EXHIBIT 2 • ' Santa Ana PD Policy Manual Unmanned Aerial System 606.1 PURPOSE AND SCOPE This policy establishes guidelines for the use of Unmanned Aerial Systems (UAS), and for the storage, retrieval, and dissemination of images and data captured by the UAS. Our mission to enhance public safety while protecting the rights and privacy of the general public. 606.1.1 DEFINITIONS Certificate of Authorization (COA) - Given by the Federal Aviation Administration (FAA) and grants permission to fly the UAS within specific boundaries and parameters. Certificate of Waiver (COW) - Given by the Federal Aviation Administration (FAA) and allows UAS operators to deviate from certain operational limitations outlined in Part 107 of the Federal Aviation Regulations. Part 107 - A set of standards set by the FAA that regulates the operations of uncrewed aircraft operated by commercial and public operators. Unmanned Aerial System (UAS)-An unmanned aircraft of any type that is capable of sustaining directed flight, whether preprogrammed or remotely controlled (commonly referred to as an unmanned aerial vehicle (UAV)), and all of the supporting or attached systems designed for gathering information through imaging, recording or any other means. Federal Aviation Administration (FAA) — The agency of the United States Department of Transportation responsible for the regulation and oversight of civil aviation within the U.S., as well as operation and development of the National Airspace System. Its primary mission is to ensure safety of civil aviation. Remote Pilot in Command (RPIC) — A person who holds a remote pilot certificate with a UAS rating and has the final authority and responsibility for the operation and safety of the UAS operation conducted under FAA Part 107 or Certificate of Authorization, whether or not physically piloting the UAS. UAS Pilot—A person who is piloting (physically) the flight of the UAS. UAS Visual Observer— Ground-based observers who assist with operations and will assist the remote pilot in command to utilize the"see and avoid"technique by scanning the area for air traffic or possible hazards. UAS Team — Team of assigned and authorized personnel associated with the operation of the UAS. Drone as a First Responder (DFR) - The use of UAVs to respond to emergency calls, providing real-time video feeds and information to first responders in the field and in a command center. Copyright Lexipol,LLC 2026/01/05,All Rights Reserved. ***DRAFT*** Unmanned Aerial System- 1 Published with permission by Santa Ana Police Department Santa Ana Police Department Santa Ana PD Policy Manual Unmanned Aerial System 606.2 POLICY It is the policy of the Santa Ana Police Department to use unmanned aerial systems to enhance the Department's ability to protect lives and property, document crime/collision scenes, and perform a variety of flights that promote public safety and public service. UAS Unit flights will be accomplished efficiently and safely while respecting the law and the privacy of the public. All UAS applications will obey Federal, State, and City laws, and shall respect Constitutional rights, privacy rights, search and seizure regulations, and Federal Aviation Administration (FAA) regulations. 606.3 FAA REGULATIONS AND PRIVACY CONSIDERATIONS The use of a UAS requires considering the community's privacy. Personnel involved in the deployment of a UAS will consider the protection of individuals' civil rights and reasonable expectation of privacy as a key component of any decision made prior to deploying the UAS. UAS RPIC, pilots, and VOs will ensure operations of the UAS intrude as little as possible upon those who live, work, and visit the area of deployment. Absent a warrant or exigent circumstances, UAS RPIC and VO who operate a UAS shall adhere to all FAA regulations, including altitude regulations, and will obtain the proper authorization for flight. Operators and observers shall not intentionally record or transmit images of any location where a person would have a reasonable expectation of privacy and shall take reasonable precautions to avoid inadvertent recording or transmitting images of areas where there is a reasonable expectation of privacy. Reasonable precautions may include, for example, deactivating or turning imaging devices away from such areas or persons during UAS operations to minimize inadvertent video or still images of uninvolved persons. The need, availability, and use of the UAS will not supersede the issuance of a warrant when otherwise required. 606.4 UAS UNIT PERSONNEL The UAS Unit is a collateral assignment that includes both sworn and civilian personnel from the City. Regardless of which City department the personnel belong to, all UAS Unit personnel shall abide by this policy. 606.4.1 UAS UNIT COMMANDER The Chief of Police will appoint a UAS Commander, who will be responsible for managing the UAS program. The UAS Commander will ensure that policies and procedures conform to current laws, regulations, and best practices and will have the following additional responsibilities: (a) Coordinating the FAA Certificate of Waiver or Authorization (COA)application process and ensuring the COA is current, and/or coordinating compliance with FAA Part 107 Remote Pilot Certificate, as appropriate for department operations. (b) Ensuring that all authorized operators and required observers have completed all required FAA and department-approved training in the operation, applicable laws, policies, and procedures regarding use of the UAS. (c) Developing uniform protocol for submission and evaluation of requests to deploy a UAS, including urgent requests made during ongoing or emerging incidents. Copyright Lexipol,LLC 2026/01/05,All Rights Reserved. ***DRAFT*** Unmanned Aerial System-2 Published with permission by Santa Ana Police Department Santa Ana Police Department Santa Ana PD Policy Manual Unmanned Aerial System (d) Coordinating the completion of the FAA Emergency Operation Request Form in emergency situations, as applicable (e.g., natural disasters, search and rescue, emergency situations to safeguard human life). (e) Developing protocol for conducting criminal investigations involving a UAS, including documentation of time spent monitoring a subject. (f) Implementing a system for public notification of UAS deployment. (g) Developing an operational protocol governing the deployment and operation of a UAS including but not limited to safety oversight, use of visual observers, establishment of lost link procedures, and secure communication with air traffic control facilities. (h) Developing a protocol for fully documenting all missions. (i) Developing a UAS inspection, maintenance, and record-keeping protocol to ensure continuing airworthiness of a UAS, up to and including its overhaul or life limits. Q) Developing protocols to ensure that all data intended to be used as evidence are accessed, maintained, stored, and retrieved in a manner that ensures its integrity as evidence, including strict adherence to chain of custody requirements. Electronic trails, including encryption, authenticity certificates, and date and time stamping, shall be used as appropriate to preserve individual rights and to ensure the authenticity and maintenance of a secure evidentiary chain of custody. (k) Developing protocols that ensure retention and destruction periods are maintained in accordance with established records retention schedules. (1) Facilitating law enforcement access to images and data captured by the UAS. (m) Recommending program enhancements, particularly regarding safety and information security. (n) Ensuring that established protocols are followed by monitoring and providing annual reports about the program to the Chief of Police. (o) Maintaining familiarity with FAA regulatory standards, state laws and regulations, and local ordinances regarding the operations of a UAS. 606.4.2 UAS UNIT SERGEANT The UAS Unit Commander shall select a Police Sergeant, subject to the Chiefs approval, to serve as the supervisor of the UAS unit. The sergeant is responsible for the following: (a) Ensuring that all flight operations personnel understand and adhere to applicable regulatory requirements, standards, and organizational safety policies and procedures concerning UAS operations. (b) Observing and controlling safety systems by monitoring and supervision of UAS pilots and observers. (c) Monitoring pilot/observer performance compliance with organizational goals, objectives, and regulatory requirements. (d) Maintaining standards and the practices of UAS Unit personnel. Copyright Lexipol,LLC 2026/01/05,All Rights Reserved. ***DRAFT*** Unmanned Aerial System-3 Published with permission by Santa Ana Police Department Santa Ana Police Department Santa Ana PD Policy Manual Unmanned Aerial System (e) Ensuring that the UAS safety officer receives the proper training to fulfill the duties of this role. 606.4.3 UAS PILOTS (a) To be considered for selection as a UAS pilot, applicants must be in good standing with the Santa Ana Police Department and meet any other standards required by the UAS Commander. (b) A UAS pilot's primary duty is the safe and effective operation of the Santa Ana Police Department's UAS in accordance with the manufacturer's approved flight manual, FAA regulations, and agency procedures. Pilots must remain knowledgeable of applicable FAA regulations, the UAS manufacturer's flight manual, and Department policy. (c) Pilots must maintain a valid FAA Part 107 certificate. (d) To fly a flight (other than flights required for initial training or currency), pilots must have completed department-required UAS training, as may be modified from time to time, including three (3) UAS currency events, within the previous 90 days. Currency events include landings, takeoffs, and simulator flights. (e) Night flight requirements are the same as those in subsection (d), but the currency events must be completed at night. A simulator may not be used to complete night currency. (f) UAS pilots may be removed from the UAS Unit and/or flight status at any time by the UAS Unit Commander for reasons determined by the UAS Unit Commander. These reasons may include, but are not limited to, performance, proficiency, and the like. 606.4.4 UAS FLIGHT SAFETY OFFICER Safety is the responsibility of all UAS Unit members. A UAS unit member may be designated as the UAS flight safety officer. The position will be in addition to other duties. The flight safety officer's duties may include: (a) To copy and circulate pertinent safety information. (b) Assist the sergeant in debriefing training sessions with an emphasis on safety concerns. (c) Periodically preparing a bulletin that contains reported safety-related problems and corrective actions taken. If there were any in-flight problems, the proper procedures for handling that problem will be discussed. 606.5 DRONE AS A FIRST RESPONDER (DFR) UNIT PERSONNEL This policy authorizes the use of UAS as a DFR to assist first responders in the course of their duties to increase safety, reduce the risk of injury to officers, suspects, and bystanders, and increase the likelihood of bringing incidents to successful resolutions. General examples of such use include: responding to calls for service, providing overwatch, assisting with directed (specific purpose) patrol efforts, and assisting field personnel in the performance of their duties. The DFR Pilots can authorize the use of the UAS in this capacity on established DFR shifts. Copyright Lexipol,LLC 2026/01/05,All Rights Reserved. ***DRAFT*** Unmanned Aerial System-4 Published with permission by Santa Ana Police Department Santa Ana Police Department Santa Ana PD Policy Manual Unmanned Aerial System The DFR Unit shall consist of sworn members of the Police Department. Management of the DFR Unit is the responsibility of the UAS Commander, and coordination of the DFR Unit is the responsibility of the assigned UAS sergeants. All DFR Unit personnel shall abide by this policy. 606.5.1 DFR PILOT (a) To be considered for selection as a DFR pilot, applicants must be in good standing with the Department and meet any other standards required by the UAS Commander. (b) A DFR pilot's primary duty is the safe and effective operation of the Department's UAS in accordance with manufacturers' approved flight manual, FAA regulations, and agency procedures. Pilots must remain knowledgeable of applicable FAA regulations; the UAS manufacturer's flight manual, and this policy. (c) Pilots must maintain a valid FAA Part 107 certificate. (d) To fly a flight (other than flights required for initial training or currency), pilots must have completed department-required UAS training, as may be modified from time to time, including three (3) UAS currency events, within the previous 90 days. Currency events include landings, takeoffs, and simulator flights. (e) Night flight requirements are the same as those in subsection (d), but the currency events must be completed at night. A simulator may not be used to complete night currency. (f) DFR pilots may be removed from the UAS Unit and/or flight status at any time by the UAS Unit Commander, for reasons determined by the UAS Unit Commander. These reasons may include, but are not limited to, performance, proficiency, and the like. 606.6 USE OF UAS Only authorized operators who have completed the required training shall be permitted to operate the UAS. Use of vision enhancement technology (e.g., thermal and other imaging equipment not generally available to the public) is permissible in viewing areas only where there is no protectable privacy interest or when in compliance with a search warrant or court order. In all other instances, legal counsel should be consulted. UAS operations should be conducted in accordance with FAA regulations. 606.6.1 AUTHORIZED UAS FLIGHT TYPES UAS are intended to serve as a benefit to public safety and/or public service, improve operational safety, or help manage incidents or events.Authorized UAS use is permissible only in areas where there is no protected privacy interest at issue, when in compliance with a search warrant or court order, or in emergency or exigent circumstances. This policy authorizes the use of a UAS to assist in the following types of incidents: (a) Incident documentation/diagramming (b) Field operations support Copyright Lexipol,LLC 2026/01/05,All Rights Reserved. ***DRAFT*** Unmanned Aerial System-5 Published with permission by Santa Ana Police Department Santa Ana Police Department Santa Ana PD Policy Manual Unmanned Aerial System (c) Investigative support (d) Searches for missing persons (e) Search and rescue (f) Explosive device investigation support (g) Illegal fireworks deterrence and enforcement (h) Firefighting/Investigation support (i) Tactical operation support Q) Disaster/mass casualty response support (k) Event planning and management (1) Training (m) Drone as a First Responder (n) Any incident where the UAS will provide enhanced safety to the Community or responding members without compromising the Community's privacy rights and with the authorization of an Incident Commander, Watch Commander, or the UAS Commander (o) Community event support When the UAS is being flown pursuant to any of the authorized uses above, onboard cameras will be directed away from occupied structures as feasible, or the recording function will be disabled to minimize the inadvertent capture of video or still images of uninvolved persons. However, it is recognized that under certain exigent circumstances, such as an event/incident involving a threat to members of the public or officer safety, these efforts may not always be feasible or appropriate. 606.6.2 ASSISTING OTHER AGENCIES/CITY DEPARTMENTS A UAS may be deployed to assist another City Department or other law enforcement or government agency as long as the deployment is authorized by the UAS Unit Commander or higher, and the UAS is operated in accordance with this policy. In the event operators from other agencies assist the Santa Ana Police Department with the operation of a UAS at a crime scene, any and all data/evidence obtained from the UAS will be provided to the Santa Ana Police Department for chain of custody. This data will be retained according to the Department's Evidence Policy. 606.7 PROHIBITED USE The UAS video surveillance equipment shall not be used: (a) To conduct random surveillance activities. (b) To target a person based solely on actual or perceived characteristics, such as race, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, economic status, age, cultural group, or disability. (c) To harass, intimidate, or discriminate against any individual or group. Copyright Lexipol,LLC 2026/01/05,All Rights Reserved. ***DRAFT*** Unmanned Aerial System-6 Published with permission by Santa Ana Police Department Santa Ana Police Department Santa Ana PD Policy Manual Unmanned Aerial System (d) To conduct personal business of any type. The UAS shall not be equipped with any device or platform capable of employing lethal force. Notwithstanding the authorized or prohibited uses above, the Bureau Commander or their designee must approve any other use of the UAS not expressly provided for in this Policy. 606.8 UAS OBTAINED DATA Except for training and demonstration purposes, when the UAS is used to capture video or still images, the recordings shall be reviewed for evidentiary value.Any items of evidentiary value shall be downloaded and booked as evidence under the related case number. Audio and/or images captured by a UAS and booked as evidence shall be retained in accordance with the Department's Evidence Policy. (a) The collection of data includes, but is not limited to, digital photographs, videos, and I images, and is limited to the extent necessary to accomplish the mission. (b) As a general rule, the UAS Pilot will not record during operations. (c) If the UAS Pilot determines circumstances exist such that a recording has or may have evidentiary value, the UAS Pilot may record as necessary. (d) Only data that qualifies as having a legitimate training objective or evidentiary value will be retained after a mission is concluded. Any retained data will be uploaded to Evidence.com. All other data will be purged via electronic deletion. Digital flight logs are exempt from this requirement. This data will be stored in accordance with the Department's Records Maintenance and Release Policy. Department members shall not retain recordings of activities or information obtained during an on-duty UAS deployment. Members shall not duplicate or distribute such recordings, except for authorized legitimate Department business purposes. Unless for official business, recordings of any type shall not be posted to or distributed via the internet, email, file transfer, remote computer access, news services, social networking, social media, instant messaging,text messaging, blogs, forums, video, or other file sharing sites without prior approval from the Chief of Police or their designee. 606.9 TRAINING WITH UAS VIDEO FILES Video files and images from a UAS deployment may serve as a training tool for individuals, specific units, and the Department. Department members recommending the utilization of a UAS video file for training purposes will submit the recommendation for approval through the chain of command to their Division Commander, who will present the request to the UAS Unit Commander. 606.10 FLIGHT LOGS AND INFORMATION Following the completion of any flight, UAS pilots will log the date, flight time, and locations of all UAS deployments. All UAS Flight logs shall, at a minimum, note: case number, incident type, purpose of flight, duration of flight, maximum altitude, and specify whether automated flight or manual flight. Copyright Lexipol,LLC 2026/01/05,All Rights Reserved. ***DRAFT*** Unmanned Aerial System-7 Published with permission by Santa Ana Police Department Santa Ana Police Department Santa Ana PD Policy Manual Unmanned Aerial System (a) For DFR flights, the UAS pilot controlling a flight shall complete the automated information fields regarding the purpose of the flight and after-action/ disposition elements. (b) All UAS flight information shall be included in the established public-facing web portal. Any flights that are not included in the public-facing web portal must be for a valid reason (such as part of an ongoing investigation, have statutory privacy protections, etc.) and must be approved by the UAS Unit Commander. 606.11 UAS COLLISIONS (a) If a collision occurs during the operation of the UAS and results in serious injury to any person, any loss of consciousness, or if it causes damage to any property (other than to the UAS itself) in excess of$500 to repair or replace the property, notification shall be made to the Flight Standards District Office located in Long Beach within 10 days, per FAA guidelines. 1. Flight Standards District Office for Orange County https://www.faa.gov/about/ office_org/field_offices/fsdo/Igb/Long Beach Flight Standards District Office (562) 420-1755 - Office Address: 5001 Airport Plaza Drive, Long Beach, CA 90815 (b) While at the scene, the RPIC shall notify the UAS Sergeant or the Incident Commander, who shall respond to ensure photographs of the collision scene and any resulting injuries or property damage are taken. The RPIC shall be responsible for completing an incident report describing the incident and damage. If the collision results in less than $500 in damage, or if the only damage is to the UAS itself, the Pilot shall complete an incident report and notify the UAS Sergeant. In either case, the UAS Sergeant shall conduct or direct a review of the collision to determine if it could have been prevented through maintenance, training, or other measures, and ensure that all necessary paperwork has been submitted. As warranted, the UAS Sergeant or designee should contact the City's Risk Management Division. 606.12 REVIEW OF RECORDINGS (a) When preparing written reports, written/oral statements, or testimony, members may review UAS recordings as a resource. However, members should not use the fact a recording was made as a reason to write a less detailed report. The UAS Unit Commander or Sergeant may routinely inspect recordings, provided the inspections are reasonable, conducted in good faith, and not for the sole purpose of searching for violations of Department policy or law not related to a specific complaint or incident. Recorded files may also be reviewed: 1. By an employee, his or her attorney or representative, who is participating in, as a subject or witness, an official investigation, such as a personnel complaint, administrative investigation, or criminal investigation, if the subject officer's image or voice is captured on the recorded file or the officer was present during the incident. Copyright Lexipol,LLC 2026/01/05,All Rights Reserved. ***DRAFT*** Unmanned Aerial System-8 Published with permission by Santa Ana Police Department Santa Ana Police Department Santa Ana PD Policy Manual Unmanned Aerial System 2. Pursuant to lawful process or by court personnel who are otherwise authorized to review evidence in a related case. 3. By media personnel with permission of the Chief of Police or the authorized designee. 4. In compliance with a public records request, if authorized by law, and in accordance with the Records Maintenance and Release policy. 606.13 MAINTENANCE A properly maintained UAS is essential to its safe operation. Compliance with the preflight checklist, post-flight inspection, and the immediate repair of mechanical problems will ensure the availability and safety of the Department's UAS. The UAS Commander will designate a UAS Maintenance Officer who will coordinate maintenance for the UAS. This assignment can be in addition to other duties of a team member or someone outside the UAS Team. Maintenance will be scheduled when it has the least impact on operations, if feasible. The Maintenance Officer shall notify the UAS Sergeant of the UAS's operational status. The Maintenance Officer shall be responsible for keeping the UAS maintenance record updated. Maintenance records shall be retained as provided in the established records retention schedule. 606.14 STORAGE UAS and associated equipment shall be stored in a secure location at the Department or an approved off-site location, and UAS shall not be operated for personal use. Copyright Lexipol,LLC 2026/01/05,All Rights Reserved. ***DRAFT*** Unmanned Aerial System-9 Published with permission by Santa Ana Police Department