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HomeMy WebLinkAboutHOLLY (CIVIC CALLING CORPORATION) INSURANCE NOT ON FILE 1 OAK MAY NOT PROCEED N-2026-148 CITY CLERK DATE: jUN 2 4 2g26 a h Y�((9) AGREEMENT WITH CIVIC CALLING CORPORATION BA HOLLY)FOR u� C4Z) CLASSIFICATION AND COMPENSATION ANALYSIS THIS AGREEMENT is made and entered into on this 12th day of June, 2026 by and between Civic Calling Corporation, a Delaware corporation doing business as Holly, ("Consultant"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California("City"). RECITALS A. The City desires to retain a Consultant having special skill and knowledge in the field of providing classification, compensation, and benchmarking analysis to replace manual workflows. B. Consultant submitted a proposal which was selected by the City and represents that it is able and willing to provide such services to the City. C. In undertaking the performance of this Agreement, Consultant represents that it is knowledgeable in its field and that any services performed by Consultant under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES Consultant shall perform during the term of this Agreement, the tasks and obligations including all labor, materials, tools, equipment, and incidental customary work required to fully and adequately complete the services described and set forth in Exhibit A, attached hereto and incorporated by reference. 2. COMPENSATION a. City agrees to pay, and Consultant agrees to accept as total payment for its services for City, the rates and charges identified in Compensation -Exhibit B. The total amount to be expended during the term of this Agreement shall not exceed forty-two thousand dollars and zero cents ($42,000). Consultant has confirmed that discounted pricing detailed in Exhibit B will be honored. b. Payment by City shall be made within forty-five (45) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. City and Consultant agree that all payments due and owing under this Agreement shall be made through Automated Clearing House (ACH)transfers. Consultant agrees to execute the City's standard ACH Vendor Payment Authorization and provide required documentation. Upon verification of the data provided, the City will be authorized to deposit payments directly into Consultant's account(s) with financial institutions. Page 1 of 9 #2191546v2 Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals which may reasonably be expected by City. 3. TERM This Agreement shall commence on June 30, 2026 and continue for a one-year term through June 29, 2027, unless terminated earlier in accordance with Section 15, below. No extension or renewal will be effective absent an amendment to this Agreement, which may be subject to approval by the City Council of the City of Santa Ana, 4. INDEPENDENT CONTRACTOR Consultant shall, during the entire term of this Agreement, be construed to be an independent Consultant and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer-employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Consultant performs the services which are the subject matter of this Agreement;however,the services to be provided by Consultant shall be provided in a manner consistent with all applicable standards and regulations governing such services.Consultant shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. 5. OWNERSHIP OF MATERIALS This Agreement creates a non-exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes,which are prepared or caused to be prepared by Consultant under this Agreement ("Documents & Data"). Consultant shall require all subcontractors to agree in writing that City is granted a non-exclusive and perpetual license for any Documents & Data the subcontractor prepares under this Agreement. Consultant represents and warrants that Consultant has the legal right to license any and all Documents & Data. Consultant makes no such representation and warranty in regard to Documents & Data which were provided to Consultant by the City. City shall not be limited in any way in its use of the Documents and Data at any time, provided that any such use not within the purposes intended by this Agreement shall be at City's sole risk. 6. INSURANCE Insurance requirements are attached hereto as Exhibit C. 7. INDEMNIFICATION Consultant agrees to defend, and shall indemnify and hold harmless the City, its officers, agents,employees,contractors, special counsel,and representatives from liability: (1)for personal Page 2 of 9 #2191546v2 i injury, damages,just compensation,restitution,judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the negligent operations of the Consultant, its subcontractors, agents, employees, or other persons acting on its behalf which relates to the services described in section 1 of this Agreement; and(2) from any claim that personal injury, damages,just compensation, restitution,judicial or equitable relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and hold harmless agreement applies to all claims for damages,just compensation, restitution,judicial or equitable relief suffered, or alleged to have been suffered,by reason of the events referred to in this Section or by reason of the terms of, or effects, arising from this Agreement. The Consultant further agrees to indemnify,hold harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to be selected by the City,regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution,judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding.Notwithstanding the foregoing, to the extent Consultant's services are subject to Civil Code Section 2782.8,the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise out of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Consultant. 8. INTELLECTUAL PROPERTY INDEMNIFICATION Consultant shall defend and indemnify the City, its officers, agents, representatives, and employees against any and all liability, including costs, for infringement of any United States' letters patent,trademark,or copyright infringement,including costs,contained in the work product or documents provided by Consultant to the City pursuant to this Agreement. 9. RECORDS Consultant shall keep records and invoices in connection with the work to be performed under this Agreement, Consultant shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City for a minimum period of three (3) years, or for any longer period required by law, from the date of final payment to Consultant under this Agreement. All such records and invoices shall be clearly identifiable. Consultant shall allow a representative of the City to examine, audit, and malce transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Consultant shall allow inspection of all work, data, documents,proceedings, and activities related to this Agreement for a period of three (3) years from the date of Final payment to Consultant under this Agreement. 10. CONFIDENTIALITY If Consultant receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Consultant agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information"shall include all Page 3 of 9 42191546v2 nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that(a)has been disclosed in publicly available sources; (b) is,through no fault of the Consultant disclosed in a publicly available source; (c) is in rightful possession of the Consultant without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or(e) is independently developed by the Consultant without reference to information disclosed by the City. 11. CONFLICT OF INTEREST CLAUSE a. Consultant covenants that it presently has no interests and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement. b. No immediate family members of either the Mayor, City Council Member, or any appointed City Official, including appointed board and commission members, as defined under the City's Municipal Code,whose position with the City shall award or influence the award of this Agreement, or any competing contract or amendment thereof, shall be employed in any capacity by the Consultant or have any other direct or indirect financial benefit or interest in this Agreement. c. The section also prohibits the awarding of any agreement, contract, grant, or any amendment to those awards, to any former full-time employee for one-year from date of employee separation except for any Ca1PERS retiree as authorized by City Council resolution d. The Consultant must comply with all conflict of interest laws, ordinances, and regulations now in effect or hereafter to be enacted during the term of this Agreement. The Consultant warrants that it is not now aware of any facts which conflict with the prohibitions defined above. If the Consultant hereafter becomes aware of any facts that might reasonably be expected to create a conflict of interest, it must immediately make full written disclosure of such facts to the City. Full written disclosure must include, but is not limited to, identification of all persons implicated and a complete description of all relevant circumstances. Failure to comply with the provisions of this paragraph will be a material breach of this Agreement. e. Consultant covenants that none of its directors, officers, employees, or agents shall participate in selecting or administrating any subcontract supported(in whole or in part) by City funds stemming from the Agreement where the awarding of the subcontract has any direct or indirect financial benefit or interest to any individual, as defined in subsections (b)and(c) above. Page 4 of 9 #2191546v2 12. NON-DISCRIMINATION Consultant shall not discriminate because of race,color,creed, religion, sex,marital status, sexual orientation, gender identity, gender expression, gender, medical conditions, genetic information, or military and veteran status, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, teaching, training, utilization, promotion,termination or other employment related activities or any services provided under this Agreement. Consultant affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations. 13. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Consultant, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto,the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Consultant. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to,the terms and conditions hereof,shall not bind or obligate Consultant or the City.Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which is not embodied herein. 14. ASSIGNMENT Inasmuch as this Agreement is intended to secure the specialized services of Consultant, Consultant may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other Consultants retained by City. 15. TERMINATION This Agreement may be terminated by the City upon thirty (30) days written notice of termination. In such event,Consultant shall be entitled to receive and the City shall pay Consultant compensation for all services performed by Consultant prior to receipt of such notice of termination, subject to the following conditions: a. As a condition of such payment,the Executive Director may require Consultant to deliver to the City all work product(s) completed as of such date, and in such case such work product shall be the property of the City unless prohibited by law, and Consultant consents to the City's use thereof for such purposes as the City deems appropriate. b. Payment need not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement. Page 5 of 9 42191546v2 I 16. WAIVER No waiver of breach, failure of any condition, or any right or remedy contained in or granted by the provisions of this Agreement shall be effective unless it is in writing and signed by the party waiving the breach, failure,right or remedy.No waiver of any breach, failure or right, or remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies. 17. JURISDICTION -VENUE This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. 18. PROFESSIONAL LICENSES Consultant shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals,waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other governmental agencies. Consultant shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement. 19. NOTICE Any notice,tender,demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail,postage prepaid, or sent by fax or other telegraphic communication in the manner provided in this Section, to the following persons: To City: City Clerk City of Santa Ana 20 Civic Center Plaza(M-30) P.O. Box 1988 Santa Ana, CA 92702-1988 Fax: 714- 647-6956 With courtesy copies to: Executive Director, Human Resources Department City of Santa Ana 20 Civic Center Plaza(M-24) Page 6 of 9 #2191546v2 P.O. Box 1988 Santa Ana, California 92702 To Consultant: Civic Calling Corporation (dba Holly) Attn: Brendan Hellweg, Co-Founder and CEO 250 Broadway, 24th Floor New York,NY 10007 A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four(24)hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays shall be excluded. 20. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact,held by the signatory or is withdrawn. b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement. [signature page to follow] Page 7 of 9 02191546v2 i IN WITNESS WHEREOF,the parties hereto have executed this Agreement the date and year first above written. AT1 EST: CITY O SANTA A A �J nni r al `, „Ra:� Alvaro Nunez i L ty 1 rk City Manager APPROVED AS TO FORM: SONIA R. CARVALHO CONSULTANT: City Attorney By: a aw,�, eg(Jun 15,2026 09:48:0,J PDT) Laura A. Rossini Brendan Hellweg Chief Assistant City Attorney Co-Founder and Co-CEO RECOMMENDED FOR APPROVAL: �4�1D_z' Daniel Durham Acting Executive Director Human Resources Department Page S of 9 #2191546v2 EXHIBIT A SCOPE OF SERVICES #21915A6v2 i Ho I I� PROPOSAL C§7Y OF L L SANTA ANA What Holly delivers Holly will provide Santa Ana with full platform access forth e core HR team,configured against the standard 12 Orange County comparators plus the water and zoo specialty pools,with quarterly data refreshes,defined service- level commitments,and the data security and governance posture detailed below. 01 Modern Compensation Benchmarking —Standard 12 Orange County comparators configured and refreshed quarterly:Anaheim,Costa Mesa,Fullerton,Garden Grove, Huntington Beach,Irvine,Long Beach,Orange,Pasadena,Riverside,Torrance,and the County of Orange—with salary schedules,class specifications,and MOU data embedded directly in the platform —Specialty comparator pools tiered so they surface only for the right classifications—a water district cohort(Eastern,Irvine Ranch,Moulton Niguel,Rancho)for utility roles,and a national zoo cohort(Honolulu,San Francisco,Alexandria,El Paso, Folsom,Idaho Falls,Orange County,San Bernardino County,Los Angeles Zoo,Palm Springs/The Living Desert)for zoo classifications —Ad-hoc comparators added at any time with two weeks'notice and no change to pricing—useful for the agencies Santa Ana occasionally pulls in(Tustin,Fontana,Newport Beach,Riverside County,LA County,and others) 02 AI-Powered Matching with Human Re%iew —Similarity scoring based on duties,supervision,qualifications,and scope—not just title—with written,AI-generated justifications for every benchmark pairing that document the basis for the match.Justifications preserved as part of the system of record for audit and labor relations review --Human-in-the-loop review applied to every data ingestion,quarterly comparator refresh,and any City-reported data discrepancy—Holly staff confirm accuracy before data is published to the platform,and the City's analysts retain final authority on every match decision --Source traceability on every record:salary schedules,class specifications,and MOUs each carry the source URL or document of origin,the date of ingestion,and the date of the underlying source document.Prior versions are retained in the platform's historical archive and remain accessible throughoutthe agreement 03 Implementation,Training&Ongoing Support —Minimum 14 hours of live training delivered by Holly staff in the first contract year:3 hours on-site implementation training (typically two 90-minute sessions in Santa Ana within the first 8 weeks),2 hours of remote pre-kickoff working sessions,3 hours of monthly 60-minute remote syncs in the first past-go-live quarter,and 6 hours of quarterly 90-minute business reviews.Ad- hoc refresher sessions for new users included at no additional cost —Defined support response times across three categories:general inquiries acknowledged same business day if submitted by 2:00 PM Pacific(or by 10:00 AM Pacific next business day if submitted later);survey and comparator data requests completed within 3 business days for existing comparators and 5 business days for new comparators;engineering and technical issues acknowledged within 1 business day,with minor fixes resolved within 5 business days and largertechnical matters within 10 business days with weekly status updates until resolved H^��� PROPpSAL CITY OF U SAWA ANA 04 Data Security&Governance —Encryption and hosting:all data transmitted to and from the platform is encrypted in transit using TL.S 1.2+;data at rest is encrypted using AES-256.The Holly platform is hosted on Amazon Web Services(AWS)through Verceland Supa base.All infrastructure providers Holly relies on—AWS,Vercel,Supabase,OpenAl,and Anthropic—are independently SOC 2 attested and routinely recertified —SOC 2 Type 11 attestation:Holly is actively undergoing SOC 2 Type II attestation for the platform itself,with Type 11 report completion expected Q3 2026.Holly will provide quarterly written status updates to the City until completion,and a copy of the completed Type II report within 30 days of issuance —Data ownership and termination:all data uploaded to or generated by Santa Ana within the platform remains the sole property of the City.On termination,Holly will provide a complete export of all City data in standard machine-readable formats within 30 days and permanently delete all City data from Holly systems within 60 days,with written confirmation.Holly's product design also avoids storage of personally identifiable information—employee names,SSNs,D08s,and other personnel records are not required,requested,or stored —No Al model training on City data:Holly's contracts with OpenAl and Anthropic are on enterprise/business plans that contractually prohibit the use of customer data for training,fine-tuning,or improving the providers'Al models.Al providers may only use City data for inference(producing a response to a specific request),with no retention beyond the inference window Holly PROPOSAL CITY OF SANTA ANA Phased delivery, fast to value Most agencies are fully operational within six weeks of contract execution —fast enough to align with typical budget cycles and compliance deadlines. Kickoff Early July 2026 Contract execution,user accounts created,and final confirmation of the 12 Orange County comparators,the water district spetialty pool,and the zoo specialty pool Configuration&Data July 2026 Platform setup with Santa Ana's 400+classifications loaded;comparator data ingested Setup and validated;existing camp study results incorporated as baseline Process mapping,workflow tailoring,and live training for Omar,Diandra,and the 4-5 Champion Onboarding Late July—Early August 2026 person core team—minimum 3 hours on-site(typically two 90-minute sessions)plus up to 2 hours of remote pre-kickoff working sessions Full platform access for the core team;team operating independently on real Go-Live Mid-August 2026 classification and benchmarking work,with Holly's deployment team available for m- platform support and ad-hoc questions Monthly 60-minute remote syncs with the core team through the first quarter post go- User Synes&Ongoing September 2026 onward live;transition to quarterly 90-minute business reviews thereafter.First quarterly data refresh aligned to the October bargaining and budget timeline EXHIBIT B COMPENSATION Fee Proposal including hourly rates if applicable #219154&v2 HoIIl ly PRDPOSALCITYUF SANTA ANA One-year platform engagement, signing incentive through May 30 Standard annual rate is$48,000.Sign by May 30,2026 and lock in$42,000 for the one-year term —a$6,000 savings tied to Santa Ana's July 1 fiscal year start. Pricing keeps the engagement under the$50,000 city council approval threshold. Platform configuration,comparator setup,data loading,on-site Onboarding& Implementation Waived training for Omar,Dlandra,andthecoreHRteam—included at no additional cost Full access to Holly for the core team—unlimited users,all 12 standard Orange County comparators plus water and zoo Annual Platform LicenseQ2,OOa year specialty pools,quarterly data refreshes,classification matching, spec generation,MOU analysis,and reporting Term 1-Year Term Initial one-year engagement with renewal option,opt-out available at the end of the term Annual increase at renewal capped at the lesser of 396 or CPI-U LA—a fixed upper limit,not a floor or range.Zero or negative CPI Escalator 3%Cap,FixedCPI means no increase.Any increase above 3%requires written amendment signed by bath parties Payment Terms Net 6o [avoided upon contract execution;payment due within 60 days SERVICES INCLUDED ---Unlimited user seats for Santa Ana's HR staff with no per-user pricing and no cap on the number of administrative roles— the City designates as many administrators as it deems appropriate,with role changes at the City's sole discretion —Quarterly comparator data refresh across ail 12 standard Orange County agencies plus the water and zoo specialty pools —salary schedules,class specifications,and MOU data—with ad-hoc comparator additions at any time on two weeks' notice at no additional cost Minimum 14 hours of live training in the first year:3 hours on-site implementation training(typically two 90-minute sessions in Santa Ana within the first 8 weeks),2 hours of remote pre-kickoff working sessions,3 hours of monthly post- launch syncs in Q1,and 6 hours of quarterly business reviews —Defined support response times:same-business-day acknowledgment for inquiries submitted by 2:00 PM Pacific,3- busines5-day turnaround on survey data requests from existing comparators,and 1-business-day acknowledgment with 5- 10 business day resolution for technical issues H o I I� PRC4POSAL CITY OF Il I` SANTA ANA —Named primary point of contact:Max Stoff,Founding Go-to-Market Lead(max@hollygov.com,(781)859-8586). Designated backup:Pranathi Ganni,Head of Deployment(pranathi@hollygov.com).The City receives 30 days'written notice in advance of any change to named contacts —Source-trace@ble data governance:every salary schedule,class spec,and MOU records its origin URL,ingestion date,and source document date.Human-in-the-loop review applied to every comparator update before publication;prior versions retained in the platform's historical archive —Annual CPI adjustment at renewal is a fixed upper limit of the lesser of 3%or CPI-U LA—not a floor or range.Zero or negative CPI means no increase.Any increase above 3%requires written amendment signed by both parties —Full historical archive of all classification specifications,salary schedules,MOUs,and matching decisions—preserved as a defensible system of record for audit and labor relations review EXHIBIT C INSURANCE REQUIREMENTS #2191S46v2 i Exhibit C—Insurance Requirements Company shall procure and maintain for the duration of the contract insurance against claims for security breaches, system failures, injuries to persons, damages to software, damages to property (including computer equipment), theft, or other misuse of Customer's data, infringement of intellectual property,invasion of privacy and breach of data,which may arise from or in connection with the performance of the work hereunder by Company, its agents, representatives, or employees. MINIMUM SCOPE AND LIMIT OF INSURANCE Coverage shall be at least as broad as: 1, Commercial General Liability(CGL): Insurance Services Office Form CO 00 01 covering CGL on an "occurrence" basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $1,000,000 per occurrence and $2,000,000 general aggregate. 2. Automobile Liability (AL): Insurance Services Office Form CA 00 01 covering code I (any auto,with limits no less than $1,000,000 combined single limits). 3. Cyber Liability (CL): Insurance, with limits not less than $2,000,000 per occurrence or claim and $2,000,000 aggregate. Coverage shall be sufficiently broad to respond to the duties and. obligations as is undertaken by Company in this agreement and shall include, but not be limited to, claims involving security breach, system failure, data recovery, business interruption, Cyber extortion, social engineering, infringement of intellectual property, including but not limited to infringement of copyright,trademark,trade dress,invasion of privacy violations,information theft, and release of private information. The policy shall provide coverage for breach response costs, regulatory fines and penalties as well as credit monitoring expenses. 3. Technology Professional Liability-Errors and Omissions Insurance (E&O): appropriate to the Company's profession and work hereunder, with limits not less than $2,000,000 per occurrence and $2,000,000 aggregate, Coverage shall be sufficiently broad to respond to the duties and obligations as is undertaken by the Company in this agreement and shall include,but not be limited to, claims involving business interruption, damage to or destruction of electronic information,and alteration of electronic information. The policy shall provide coverage for Company's failure to provide professional services and/or products under this Agreement. The Policy shall include, or be endorsed to include, damage to, alteration of, loss of, or destruction of electronic data and/or information"property" of Customer in the care, custody, or control of Company. 4. Workers' Compensation(WC): As required by the State of California,with statutory limits, and Employer's Liability insurance with limits of no less than $t,000,000 per accident, policy, employee, for bodily injury or disease. Company attests that its workers' compensation coverage extends to all persons who will be working with the City under the agreed scope of services. If Company maintains broader coverage and/or higher limits than the minimums shown above for any line of coverage, Customer requires and shall be entitled to the broader coverage and/or the higher limits maintained by Company.Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to Customer. Exhibit C—Insurance Requirements Other Insurance Provisions The above required insurance policies are to contain or be. endorsed to contain the following provisions: 1. City of Santa Ana, its City Council, its officers, officials, employees, agents, and volunteers are to be covered as additional insureds, under Company's CGL and AL policies,with respect to any liability arising out of work or operations performed by or on behalf of the Company including materials, parts, equipment, and personnel furnished in connection with such work or operations. 2. Company's Insurance companies agree to waive all rights of subrogation against City of Santa Ana, its City Council, its officers, officials, employees, agents, and volunteers for losses paid under the terms of Company's CGL, AL, CL, and WC policies which arise from work performed by Company under this Agreement. 3. For any claims related to this contract, Company's insurance coverage shall be primary and any insurance maintained by City of Santa Ana, its City Council, its officers, officials, employees, agents, or volunteers shall not contribute with it. 4. A severability of interest provision must apply for all the additional insureds, ensuring that Company's insurance shall apply separately to each insured against whom a claim is made or suit is brought, except with respect to the insurer's limits of liability. 5. Insurance policies required herein shall provide that coverage shall not be canceled,suspended, voided, reduced in coverage or in limits, non-renewed by the carrier, or materially changed except after thirty (30) days prior written notice has been given to City. Ten (10) days prior written notice shall be provided to City for policy cancellation or non-renewal due to non- payment of premium. 6. Certificate Holder on each Evidence of Insurance certificate shall be: City of Santa Ana, Attention: Human Resources Department, M-24, Santa Ana, CA 92701. The name and location ofproject must be included in the Description of Operations section of each certificate. Self-Insured Retentions Self-insured retentions must be declared to and approved by Customer. Customer may require Company to provide proof of ability to pay losses and related investigations,claim administration, and defense expenses within the retention. Acceptability of Insurers Insurance is to be placed with insurers authorized to conduct business in the state of California with a current A.M. Best rating of no less than A-:VII, unless otherwise acceptable to Customer. Claims Made Policies If any of the required policies provide coverage on a claims-made basis: 1. The retroactive date must be shown and must be before the date of the contract. Exhibit C--Insurance Requirements 2, Insurance must be maintained and evidence of insurance must be provided for at least three (3) years after completion of work. 3. If coverage is canceled or non-renewed, and not replaced with another claims-made policy form with a retroactive date prior to the contract effective date, Company must purchase "extended reporting" coverage for a minimum of three (3)years after completion of work. Verification of Coverage Company shall furnish Customer with original Certificates of Insurance including all required amendatory endorsements(or copies of the applicable policy language effecting coverage required by this clause). Failure to obtain the required documents prior to the work beginning shall not waive Company's obligation to provide therm, Customer reserves the right to require complete, certified copies of all required insurance policies, including endorsements required by these specifications, at any time. Subcontractors Company shall require and verify that all subcontractors maintain insurance meeting all the requirements stated herein. Special Risks or Circumstances Customer reserves the right to modify these requirements, including limits,based on the nature of the risk,prior experience, insurer, coverage, or other special circumstances. Failure to Maintain Insurance Coverage If Company, for any reason, fails to maintain insurance coverage, which is required pursuant to this Agreement,for the entire term of this contract,the same shall be deemed a material breach of Agreement. Customer, at its sole option, may terminate this Agreement at any time and obtain damages from Company resulting from said breach. A`C©�® P ATEIMM12026 YJ 1� CERTIFICATE OF LIABILITY INSURANCE o6r,7i2fl26 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTANAME: Travis Hedge Vouch Specialty Insurance Services,LLC PAHIONNE Ext: 844 488 6728 arc No 250 Montgomery Street,#650 E-MAIL vouch.us San Francisco,CA 94104 ADDRESS: COIs @ INSURERS)AFFORDING COVERAGE _ NAIC p INSURERA: State National Insurance Company 12831 INSURED _INSURER B: United Specialty Insurance Company 12537 Civic Calling Corporation INSURER 447 Broadway -- — 2nd Floor#1295 INSURER D: New York,NY 10013 INSURER E INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. I T R TYPE OF INSURANCE I IN D_M. POLICY NUMBER MMIDIDYIYEYW POLICY LIMITS LTR X COMMERCIALGENERALLIABILITY EACH OCCURRENCE $2 000 000 DAMAGE TO RENTED CLAIMS-MADE I'llOCCUR PREMISES Ea occurrence $250 000 MED EXP(Any one person) $1 d 000 A Y Y HDG.CPP.26.T8BW-H10Q 05-07-2026 05-07-2027 PERSONAL&ADV I NJURY $2000000 GENT AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $4 00O 000 X POLICY PRO- JECT LOG I PRODUCTS-COMPIOP AGG $4 000 000 OTHER: $ AUTOMOBILE LIABILITY COM3INED-9INGLELIMIT 51 000,000 Ea accident ANY AUTO BODILY INJURY{Per person) 5 A OWNED SCHEDULED HDG.CPP.26.T8BW-H10Q 05-07-2026 05-07-2027 BODILY INJURY(Per accident). 5 AUTOS ONLY AUTOS X HIRED X NON-OWNED PROPERTY DAMAGE 5 AUTOS ONLY AUTOS ONLY Per accident 5 UMBRELLALIAB OCCUR EACH OCCURRENCE $ EXCESS LIAB CLAIMS-MADE. AGGREGATE $ DED RETENTION$ $ WORKERS COMPENSATION PERTU TE ER OTH- S AND EMPLOYERS'LIABILITY Y 1 N TA ANYPROPRIETORIPARTNERIEXECUTIVE ❑ N f A E.L.EACH ACCIDENT $ OFFICEWMEMBER EXCLUDED? - IMandatory in NH) E.L.DISEASE-EA EMPLOYEE $ If yes,describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $ See Additional Remarks Schedule DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES IACORD 101,Additional Remarks Schedule,may he attached if more space Is required) See Additional Remarks Schedule Temporarily approved for agreement execution; no work should start until missing documents are received. APPROVED By Tu Tran Nguyen at 8:22 am,Jun 23,2026 CERTIFICATE HOLDER CANCELLATION City Of Santa Ana SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE 20 Civic Center Plaza THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN Santa Ana,CA 92701 ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE kf- - ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25(2016/03) The ACORD name and logo are registered marks of ACORD DATE(MMIDDIYYYY) .� CERTIFICATE OF LIABILITY INSURANCE 04/22/2026 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER, THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S),AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATIONIS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT NAME: AP INTEGO INSURANCE GROUP LLC PHONE (888)289-2939 FAX 76250846 (RIC,No,Ext]: SAIC,Nay: PO BOX 31241 E-MAIL ADDRESS: SALT LAKE CITY UT 84131 INSURER(S)AFFORDING COVERAGE NAIC# INSURER A: Hartford Fire and Its P&C Affiliates 00914 INSURED INSURER B: CIVIC CALLING CORPORATION INSURERC: 447 BROADWAY#1295 FL 2 NEW YORK NY 1 00 1 3-2 562 INSURER D: INSURER E: INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS iS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN iSSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED.NOTWITHSTANDING ANY REQUIREMENT,TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS,EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSIR TYPE OF INSURANCE ADDL SUBR POLICY NUMBER POLICY EFF POLICY EXP LIMITS LTR INSR WVD DDIYYYY MMIDDIY YYY COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE CLAIMS-MADE❑OCCUR DAMAGE TO RENTED PREMISES Ea occurrence MED EXP(Any one person) PERSONAL&AOV INJURY GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE POLICY❑PRO- LOC JECT PRODUCTS-COMPlOP AGG OTHER: AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT Ea accident ANY AUTO BODILY INJURY(Per person) ALL OWNED SCHEDULED AUTOS AUTOS BODILY INJURY(Per accident) HIRED NON-OWNED PROPERTY DAMAGE AUTOS AUTOS (Per accident) UMBRELLALIAB OCCUR EACH OCCURRENCE EXCESS LIAB CLAIMS- MADE AGGREGATE ❑E❑ I RETENTION$ WORKERS COMPENSATION X PER DTH- AND EMPLOYERS'LIABILITY STATUTE ER ANY YIN E.L.EACH ACCIDENT $1,000,000 A PROPRIETORIPARTNERIEXECUTIVE NIA X 76 WEG BKIYAB 09/0412025 09/04/2026 OFFICER/MEMBER EXCLUDED? E.L.DISEASE-FA EMPLOYEE $1,000,000 (Mandatory in Ni If yes,describe under E.L.DISEASE-POLICY LIMIT $1,000,000 DESCRIPTION OF OPERATIONS below DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES(ACORD 101,Additional Remarks Schedule,maybe attached if more space is required) Those usual to the Insured's Operations.Notice of Cancellation will be provided in accordance with Form WC990394,attached to this policy.Waiver of Subrogation applies in favor of the Certificate Holder per Waiver of our Right to Recover from Others Endorsement WC040306 attached to this policy. CERTIFICATE HOLDER CANCELLATION City of Santa Ana SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED Human Resources Department BEFORE THE EXPIRATION DATE THEREOF,NOTICE WILL BE DELIVERED 20 CIVIC CENTER PLZ IN ACCORDANCE WITH THE POLICY PROVISIONS. SANTA ANA CA 92701 AUTHORIZED REPRESENTATIVE --- OO 1988-2015 ACORD CORPORATION.All rights reserved. ACORD 25(2016103) The ACORD name and logo are registered marks of ACORD APPROVED By Tu Tran Nguyen at 8.22 am,Jun 23,242i3 AGENCY CUSTOMER ID: Civic Calling Corporation _ LOC#: ACC>R,ate ADDITIONAL REMARKS SCHEDULE Page 2 of 2 AGENCY NAMED INSURED Vouch Specialty Insurance Services, LLC Civic Calling Corporation POLICY NUMBER 447 Broadway 2nd Floor#1295 New York, NY 10013 CARRIER NAIC CODE EFFECTIVE DATE: ADDITIONAL REMARKS THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: 25 FORM TITLE: Certificate of Liability Insurance Commercial Package Policy HDG.CPP.26.T86W-Hl OQ includes a waiver of subrogation for any person or organization that Civic Calling Corporation enters into a written contract with and such contract requires the coverage provided by the endorsement(CG 24 53). Additional Insured endorsement(CG 20 26 12 19)issued for:City of Santa Ana,its City Council,officers,officials,employees,agents, and volunteers(effective 0 6/1 712 0 2 6). Provided,however,City of Santa Ana, its City Council,officers,officials,employees,agents,and volunteers.is an additional insured only to the extent that liabilities fall within obligations of Civic Calling Corporation to indemnify such additional insured pursuant to a written agreement. Commercial Package policy(HDG.CPP.26.T8SW-HlOQ)issued to Civic Calling Corporation shall be primary and noncontributory with any other insurance available to City of Santa Ana, its City Council,officers,officials,employees,agents,and volunteers provided that City of Santa Ana,its City Council,officers, officials, employees,agents,and volunteers is a Named Insured under such other insurance and Civic Calling Corporation agreed in writing in a contract or agreement that this insurance would be primary and would not seek contribution from any other insurance available to City of Santa Ana,its City Council, officers,officials,employees,agents,and volunteers.(CG 20 01 12 19)) Insurer A:HDG.MPL.26.NAIB-9WX7,Effective 05/07/2026-05/07/2027 Policy Aggregate Liability Limit:$1,000,000 Management Liability Limit:$1,000,000 Insurer B:HDG.CEM.26.MV3L-UGNP,Effective 01127/2026-01/27/2027 APPROVED Policy Aggregate Liability Limit:$2,000,000 By TO Tran Nguyen at 8:22 am,Jun 23,2026 Cyber Aggregate Liability Limit:$2,000,000//$2,000,000 per Occurrence Errors&Omissions Aggregate Liability Limit:$2,000,000 /1$2,000,000 per Occurrence ACORD 101 (2008101) ©2008 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD ItThe Hartford THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT - CALIFORNIA Policy Number: 76 WEG BKIYAB Endorsement Number: 026 Effective Date: 06/17/26 Effective hour is the same as stated on the Information Page of the policy. Named Insured and Address: Civic Calling Corporation 447 BROADWAY# 1295 FL 2 NEW YORK NY 10013 We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule. (This agreement applies only to the extent that you perform work under a written contract that requires you to obtain this agreement from us.) You must maintain payroll records accurately segregating the remuneration of your employees while engaged in the work described in the Schedule. The additional premium for this endorsement shall be 5 % of the California workers'compensation premium otherwise due on such remuneration. SCHEDULE Person or Organization Job Description City of Santa Ana, its City Council,officers, officials, 21 employees, agents, and volunteers Countersigned by Authorized Representative Form WC 04 03 06 (1) Printed in U.S.A. Process Date: 06/17/26 Policy Expiration Date:09/04/26 Policy Number: HDG.CPP,26,T8BW-H10Q COMMERCIAL GENERAL LIABILITY CG 20 01 12 19 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. PRIMARY AND NONCONTRIBUTORY - OTHER INSURANCE CONDITION This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART LIQUOR LIABILITY COVERAGE PART PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART The following is added to the Other Insurance (2) You have agreed in writing in a contract or Condition and supersedes any provision to the agreement that this insurance would be contrary: primary and would not seek contribution Primary And Noncontributory Insurance from any other insurance available to the This insurance is primary to and will not seek additional insured. contribution from any other insurance available to an additional insured under your policy provided that: (1) The additional insured is a Named Insured under such other insurance; and CG 20 01 12 19 0 Insurance Services Office, Inc., 2018 Page 1 of 1 Policy Number: HDG.CPP.26.T8BW-H10Q State National Insurance Company COMMERCIAL GENERAL LIABILITY PROP CG 1006 04 21 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL. INSURED -- WHEN REQUIRED BY CONTRACT OR AGREEMENT This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE FORM SECTION II - WHO IS AN INSURED is amended to include any person or organization to whom you become obligated to include as an additional insured under this policy, as a result of any contract or agreement you enter into which requires you to furnish insurance to that person or organization of the type provided by this policy,and is fully executed prior to an "occurrence", but only with respect to liability arising out of your operations or premises owned by or rented to you. However, the insurance provided will not exceed the lesser of: 1. The coverage and/or limits of this policy; or 2. The coverage and/or limits required by said contract or agreement. All other terms and conditions remain unchanged. Effective Date;same as policy effective Includes copyrighted material of Insurance Page 1 of 1 date Services Office,Inc.,with its permission. POLICY NUMBER: HDG.CPP.26.OXXP-FE95 STATE NATIONAL INSURANCE COMPANY, INC. THIRD PARTY NOTICE OF CANCELLATION This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART SCHEDULE Names) Of Persons) Or Organization(s): City of Santa Ana, Human Resources Department 20 Civic Center Plaza Santa Ana,CA 92701 Number of Bays: Certificate Holder will be given at least ten (10)days'notice of cancellation due to non-payment of premium and thirty(30)days'notice for any other reason. If we("We")cancel this policy("Policy"or"Policy"), we("We")will mail or deliver advance written notice to the person(s)or organization(s)shown in the Schedule above.The number of days required for such notice shall be the Number of Days shown in the Schedule above. However, this advance notice is intended as a courtesy only and our("Our")failure to provide such notice will not extend the policy ("Policy" or "Policy") cancellation date nor negate cancellation of the policy ("Policy"or"Policy"). 7 X END 00106 24 Vouch Insurance Services, LLC©2024 ENDORSEMENT No. 1 Effective Date:0412112026 i Policy Number: HDG.CPP.26.T8BW-H10Q COMMERCIAL GENERAL LIABILITY CG 24 53 12 19 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. WAIVER OF TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US (WAIVER OF SUBROGATION) - AUTOMATIC This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART ELECTRONIC DATA LIABILITY COVERAGE PART LIQUOR LIABILITY COVERAGE PART POLLUTION LIABILITY COVERAGE PART DESIGNATED SITES POLLUTION LIABILITY LIMITED COVERAGE PART DESIGNATED SITES PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART RAILROAD PROTECTIVE LIABILITY COVERAGE PART UNDERGROUND STORAGE TANK POLICY DESIGNATED TANKS The following is added to Paragraph 8. Transfer Of Rights Of Recovery Against Others To Us of Section IV—Conditions, We waive any right of recovery against any person or organization, because of any payment we make under this Coverage Part, to whom the insured has waived its right of recovery in a written contract or agreement. Such waiver by us applies only to the extent that the insured has waived its right of recovery against such person or organization prior to loss. CG 24 53 12 19 © Insurance Services Office, Inc., 2018 Page 1 of 1 DATE(MMIDDIYYYY) CERTIFICATE OF LIABILITY INSURANCE 06/17/2026 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the policy(ies)must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER NAMEcT Travis Hedge Vouch Specialty Insurance Services, LLC A/CNNo Ext: (844)488-6728 (FAX 250 Montgomery Street,#650 E-MAIL San Francisco, CA 94104 ADDRESS: COls@vouch.uS INSURER(S)AFFORDING COVERAGE NAIC# INSURERA: State National Insurance Company 12831 INSURED INSURERB: United Specialty Insurance Company 12537 Civic Calling Corporation INSURERC: 447 Broadway 2nd Floor#1295 INSURER D New York, NY 10013 INSURER E: INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE ADDL SUBR POLICY EFF POLICY EXP LIMITS LTR INSD WVD POLICY NUMBER MMIDD/YYYY MMIDD/YYYY X COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE $2 000 000 DAMAGE TO RENTED CLAIMS-MADE X OCCUR PREMISES Ea occurrence $250 000 MED EXP(Any one person) $1 Q 000 A Y Y HDG.CPP.26.T8BW-H10Q 05-07-2026 05-07-2027 PERSONAL&ADV INJURY $2000000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $4 000 000 POLICY PRO ❑ JECT LOC PRODUCTS-COMP/OP AGG $4 000 000 X OTHER: $ AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT $1,000,000 Ea accident ANY AUTO BODILY INJURY(Per person) $ A OWNED SCHEDULED HDG.CPP.26.T8BW-H10Q 05-07-2026 05-07-2027 BODILY INJURY(Per accident) $ AUTOS ONLY AUTOS X HIRED X NON-OWNED FIR ERTYDAMAGE $ AUTOS ONLY AUTOS ONLY Per accident UMBRELLA LIAB OCCUR EACH OCCURRENCE $ EXCESS LIAB CLAIMS-MADE AGGREGATE $ DED RETENTION$ $ WORKERS COMPENSATION PER OTH- AND EMPLOYERS'LIABILITY YIN STATUTE ER ANYPROPRIETOR/PARTNER/EXECUTIVE E.L.EACH ACCIDENT $ OFFICE R/MEMBER EXCLUDED? ❑ NIA (Mandatory in NH) E.L.DISEASE-EA EMPLOYEE $ If yes,describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $ See Additional Remarks Schedule DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES (ACORD 101,Additional Remarks Schedule,maybe attached if more space is required) See Additional Remarks Schedule APPROVED By Tu Tran Nguyen at 7:33 am,Jun 24,2026 CERTIFICATE HOLDER CANCELLATION City Of Santa Ana SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE 20 Civic Center Plaza THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN Santa Ana,CA 92701 ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25(2016/03) The ACORD name and logo are registered marks of ACORD DATE(MM/DD/YYYY) CERTIFICATE OF LIABILITY INSURANCE 04/22/2026 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S),AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATIONIS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement.A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT NAME: AP INTEGO INSURANCE GROUP LLC PHONE (888)289-2939 FAx 76250846 (A/C,No,Ext): (A/C,No): PO BOX 31241 E-MAIL ADDRESS: SALT LAKE CITY UT 84131 INSURER(S)AFFORDING COVERAGE NAIC# INSURER A: Hartford Fire and Its P&CAffiliates 00914 INSURED INSURER B: CIVIC CALLING CORPORATION INSURERC: 447 BROADWAY#1295 FL 2 NEW YORK NY 10013-2562 INSURERD: INSURER E: INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED.NOTWITHSTANDING ANY REQUIREMENT,TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS,EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE ADDL SUBR POLICY NUMBER POLICY EFF POLICY EXP LIMITS LTR INSR WVD MM/DD/YYYY MM/DD/YYYY COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE CLAIMS-MADE❑OCCUR DAMAGE TO RENTED PREMISES Ea occurrence MED EXP(Any one person) PERSONAL&ADV INJURY GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE PRO- JECT POLICY PRO- LOC PRODUCTS-COMP/OPAGG OTHER: AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT Ea accident ANY AUTO BODILY INJURY(Per person) ALL OWNED SCHEDULED AUTOS AUTOS BODILY INJURY(Per accident) HIRED NON-OWNED PROPERTY DAMAGE AUTOS AUTOS (Per accident) UMBRELLA LIAB OCCUR EACH OCCURRENCE EXCESS LIAB CLAIMS- AGGREGATE MADE DED RETENTION$ WORKERS COMPENSATION X PER OTH- AND EMPLOYERS'LIABILITY STATUTE ER ANY Y/N E.L.EACH ACCIDENT $1,000,000 A PROPRIETOR/PARTNER/EXECUTIVE N/A X 76 WEG BK1YAB 09/04/2025 09/04/2026 OFFICER/MEMBER EXCLUDED? E.L.DISEASE-EA EMPLOYEE $1,000,000 (Mandatory in NH) If yes,describe under E.L.DISEASE-POLICY LIMIT $1,000,000 DESCRIPTION OF OPERATIONS below DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES(ACORD 101,Additional Remarks Schedule,may be attached if more space is required) Those usual to the Insured's Operations. Notice of Cancellation will be provided in accordance with Form WC990394,attached to this policy.Waiver of Subrogation applies in favor of the Certificate Holder per Waiver of our Right to Recover from Others Endorsement WC040306 attached to this policy. CERTIFICATE HOLDER CANCELLATION City of Santa Ana SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED Human Resources Department BEFORE THE EXPIRATION DATE THEREOF,NOTICE WILL BE DELIVERED 20 CIVIC CENTER PLZ IN ACCORDANCE WITH THE POLICY PROVISIONS. SANTA ANA CA 92701 AUTHORIZED REPRESENTATIVE �ileztll 6f ©1988-2015 ACORD CORPORATION.All rights reserved. ACORD 25(2016/03) The ACORD name and logo are registered marks of ACORD APPROVED By Tu Tran Nguyen at 7.33 am,Jun 24,2026 AGENCY CUSTOMER ID: Civic Calling Corporation LOC#: ACOOR o ADDITIONAL REMARKS SCHEDULE Page 2 of 2 AGENCY NAMED INSURED Vouch Specialty Insurance Services, LLC Civic Calling Corporation POLICY NUMBER 447 Broadway 2nd Floor#1295 New York, NY 10013 CARRIER NAIC CODE EFFECTIVE DATE: ADDITIONAL REMARKS THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: 25 FORM TITLE: Certificate of Liability Insurance Commercial Package Policy HDG.CPP.26.T8BW-HI OQ includes a waiver of subrogation for any person or organization that Civic Calling Corporation enters into a written contract with and such contract requires the coverage provided by the endorsement(CG 24 53). Additional Insured endorsement(CG 20 26 12 19)issued for:City of Santa Ana, its City Council,officers,officials,employees,agents,and volunteers(effective 06/17/2026). Provided,however,City of Santa Ana, its City Council,officers,officials,employees,agents,and volunteers. is an additional insured only to the extent that liabilities fall within obligations of Civic Calling Corporation to indemnify such additional insured pursuant to a written agreement. Commercial Package policy(HDG.CPP.26.T8BW-H10Q)issued to Civic Calling Corporation shall be primary and noncontributory with any other insurance available to City of Santa Ana, its City Council,officers,officials,employees,agents,and volunteers provided that City of Santa Ana, its City Council,officers, officials,employees,agents,and volunteers is a Named Insured under such other insurance and Civic Calling Corporation agreed in writing in a contract or agreement that this insurance would be primary and would not seek contribution from any other insurance available to City of Santa Ana,its City Council, officers,officials,employees,agents,and volunteers.(CG 20 01 12 19)) Insurer A: HDG.MPL.26.NAIB-9WX7, Effective 05/07/2026-05/07/2027 Policy Aggregate Liability Limit:$1,000,000 Management Liability Limit:$1,000,000 Insurer B: HDG.CEM.26.MV3L-U6NP,Effective 01/27/2026-01/27/2027 APPROVED Policy Aggregate Liability Limit:$2,000,000 By Tu Tran Nguyen at 7.33 am,Jun 24,2026 Cyber Aggregate Liability Limit:$2,000,000 H$2,000,000 per Occurrence Errors&Omissions Aggregate Liability Limit:$2,000,000 H$2,000,000 per Occurrence ACORD 101 (2008/01) ©2008 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD kThe Hartford THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT - CALIFORNIA Policy Number: 76 WEG BK1YAB Endorsement Number: 026 Effective Date: 06/17/26 Effective hour is the same as stated on the Information Page of the policy. Named Insured and Address: Civic Calling Corporation 447 BROADWAY# 1295 FL 2 NEW YORK NY 10013 We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule. (This agreement applies only to the extent that you perform work under a written contract that requires you to obtain this agreement from us.) You must maintain payroll records accurately segregating the remuneration of your employees while engaged in the work described in the Schedule. The additional premium for this endorsement shall be 5 % of the California workers' compensation premium otherwise due on such remuneration. SCHEDULE Person or Organization Job Description City of Santa Ana, its City Council, officers, officials, 21 employees, agents, and volunteers Countersigned by Authorized Representative Form WC 04 03 06 (1) Printed in U.S.A. Process Date: 06/17/26 Policy Expiration Date: 09/04/26 Policy Number: HDG.CPP.26.T8BW-H10Q COMMERCIAL GENERAL LIABILITY CG 20 01 12 19 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. PRIMARY AND NONCONTRIBUTORY - OTHER INSURANCE CONDITION This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART LIQUOR LIABILITY COVERAGE PART PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART The following is added to the Other Insurance (2) You have agreed in writing in a contract or Condition and supersedes any provision to the agreement that this insurance would be contrary: primary and would not seek contribution Primary And Noncontributory Insurance from any other insurance available to the additional insured. This insurance is primary to and will not seek contribution from any other insurance available to an additional insured under your policy provided that: (1) The additional insured is a Named Insured under such other insurance; and CG 20 01 12 19 © Insurance Services Office, Inc., 2018 Page 1 of 1 Policy Number: HDG.CPP.26.T8BW--H10Q State National Insurance Company COMMERCIAL GENERAL LIABILITY PROP CG 1005 04 21 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - WHEN REQUIRED BY CONTRACT OR AGREEMENT This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE FORM SECTION II - WHO IS AN INSURED is amended to include any person or organization to whom you become obligated to include as an additional insured under this policy, as a result of any contract or agreement you enter into which requires you to furnish insurance to that person or organization of the type provided by this policy, and is fully executed prior to an "occurrence", but only with respect to liability arising out of your operations or premises owned by or rented to you. However, the insurance provided will not exceed the lesser of: 1. The coverage and/or limits of this policy; or 2. The coverage and/or limits required by said contract or agreement. All other terms and conditions remain unchanged. Effective Date:same as policy effective Includes copyrighted material of Insurance Page 1 of 1 date Services Office, Inc.,with its permission. POLICY NUMBER: HDG.CPR26.OXXP-FE95 STATE NATIONAL INSURANCE COMPANY, INC. THIRD PARTY NOTICE OF CANCELLATION This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART SCHEDULE Name(s) Of Person(s) Or Organization(s): City of Santa Ana, Human Resources Department 20 Civic Center Plaza Santa Ana,CA 92701 Number of Days: Certificate Holder will be given at least ten (10)days' notice of cancellation due to non-payment of premium and thirty(30)days'notice for any other reason. If we ("We") cancel this policy ("Policy" or"Policy"), we ("We")will mail or deliver advance written notice to the person(s)or organization(s)shown in the Schedule above.The number of days required for such notice shall be the Number of Days shown in the Schedule above. However, this advance notice is intended as a courtesy only and our ("Our")failure to provide such notice will not extend the policy ("Policy" or "Policy") cancellation date nor negate cancellation of the policy ("Policy" or"Policy"). 1 IL END 00106 24 Vouch Insurance Services, LLC©2024 ENDORSEMENT No. 1 Effective Date:0412112026 Policy Number: HDG.CPP.26.T8BW-H10Q COMMERCIAL GENERAL LIABILITY CG24531219 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. WAIVER OF TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US (WAIVER OF SUBROGATION) - AUTOMATIC This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART ELECTRONIC DATA LIABILITY COVERAGE PART LIQUOR LIABILITY COVERAGE PART POLLUTION LIABILITY COVERAGE PART DESIGNATED SITES POLLUTION LIABILITY LIMITED COVERAGE PART DESIGNATED SITES PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART RAILROAD PROTECTIVE LIABILITY COVERAGE PART UNDERGROUND STORAGE TANK POLICY DESIGNATED TANKS The following is added to Paragraph 8. Transfer Of Rights Of Recovery Against Others To Us of Section IV—Conditions: We waive any right of recovery against any person or organization, because of any payment we make under this Coverage Part, to whom the insured has waived its right of recovery in a written contract or agreement. Such waiver by us applies only to the extent that the insured has waived its right of recovery against such person or organization prior to loss. CG 24 53 12 19 © Insurance Services Office, Inc., 2018 Page 1 of 1