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Home My WebLink AboutJSI TELECOM r MAR. 5.2031— 5: 14P11—JrI TELECOM MD (301)926 2609E NO.SGE P.2it rr 780001460 Issue 1.00/02-00 j S I TE LE C CD M N-2001-065 Canoe',,lr:temotional: United States: 99 Michael Cowpland Drive 16049 Comprint Circle o�adOntario Gaithersburg,Maryland INSURANCE NOT REQUIREDWAIVED sA 2oi- 32 WORK MAY PROCEED IczM 1x3 CLERK OF COUNCIL Tel(613)691-5910 Tel(301)670-0040 DATE: it"3°" •u/ JSI TELECOM , �� POST WARRANTY SERVICE CONTRACT 1.0 Introduction and mouse. Loaner hardware for mission critical components will be sent to the customer's site. JSI Telecom will support the Customer's The customer will be asked to return the loaner VoiceBox System described in the attached List once the original unit is repaired. of Maintained Equipment, based on one of the Defective computer components, e.g. following VoiceBox Maintenance Plans pur- CPUs, hard drives, and MO Jukeboxes, must be chased by the Customer. returned to JSI for repair. Due to their site-spe- Two (2) types of VoiceBox Maintenance cific configuration, replacement components for Plan are offered; Silver Plan and Gold Plan. Both these items may not be Immediately available for plans include; shipment to the customer's site, ▪ telephone access during regular business hours to JSI's VoiceBox support group, 2.0 Terms and Conditions which serves as a single point-of-contact for all troubles encountered during the Ilfe 2.1 General Provisions of the agreement The terms of this Post Warranty Service ▪ provision of dial-in telephone support. This Contract will apply for an initial period of one year, includes a dial-in capability for diagnostics beginning on the date indicated. Sixty(SO) days and the ability to download new software prior to the end of the agreement, JSI will issue a loads to the server, written notice to the customer,identifying the cost to continue the Post-Warranty Contract for one(1) Silver Plan In addition to the general items additional year. noted above, the Silver plan provides software Either party may terminate this agreement support only. All software fixes and enhance- by giving written notice at least thirty (30) days ments to existing capabilities released by JSI prior to the end of the effective term. during the service contract period will be JSi Telecom's obligation under this agree- downloaded at no additional cost provided the merit is to provide a quality service as described Software updates are compatible with the herein. Customer's existing hardware, New Software The Customer will provide a safe working Features providing new system capabilities will be environment and a reasonable means of access treated as extra and priced separately. Hardware to all equipment covered by this agreement will be repaired or replaced on a time-and-mate- All installation and maintenance services 1 vial basis and invoiced to the Customer. under this agreement will be performed during the Gold Plan This plan provides software support working hours specified for the particular plan. included in the Silver Plan, plus repair or replace- JS1 Telecom undertakes to respond to a ment of hardware at no charge. The Customer will Customer's call within 1 hour. receive a level of service similar to that during the The Customer will notify JSI Telecom Warranty Period. However, since OEM warranties promptly of any system malfunction that comes to will have expired, some hardware equipment must the Customer's attention. be returned to JSI for repairs or replacements. In addition to the price set forth,the Customer JSI stocks loaner equipment for mission crit- agrees to pay any present and future taxes or any icel items including: PC DNR card, LAN card,ND other governmental charges now or hereafter im- card, SCSi card, Media Access Unit (MAU) & posed by existing or future laws with respect to Power Supply,single platter MO drive,CPU,rout- transfer, use. ownership, or possession of the era, modems,monitors,floppy drives, keyboards, equipment or services covered by this agreement. JSI Telecom 1 of 8 ' MAR. 5.2001— 5:21PM—JSI TELECOM MD (801)926 2090 M0.802—P.3/: ' Post Warranty Sarvice Contract The Customer and the Customer's employees AD without error relating to dale data. JSI dis- and agents agree not to disclose any manuals or claims any warranty that any software,system, or data relative to this agreement without prior written component provided under this agreement will permission by JSI Telecom, The Customer agrees resolve any Year 2000-related issue with any to treat all information provided as Proprietary. non-JSI system, software or component already The Customer may not assign its rights or in the Customer's possession or use. delegate its obligations under this agreement, in 2.3 Coverage whole or In part,without the prior written consent of JSI Telecom. J51 Telecom may assign its right The agreement assumes the system cov- to receive payment to a third party. ered to he in maintainable condition. if repairs are JSI Telecom reserves the right to adjust any found necessary upon inspection, repair charges charges for ongoing maintenance and services. will be submitted for approval, Should these The adjustment will be based on the [U.S.] Con- charges be declined, those non-maintainable Sumer Price Index and any unusual local in- items will be eliminated from the program and the creases in labour and material costs. agreement price adjusted accordingly. It is understood that the repair and replace- 2.2 Limitation of Liability ment provisions apply only to the systems and It is agreed that, in providing the services equipment covered by this agreement. Included in this agreement,JSI Telecom is not an In the event that the system or any equip- insurer, and does not guarantee that no damage ment component thereof is altered, modified, or injury to persons or property will occur. changed, or moved, this agreement may be im- JSI Telecom shall replace or repair any mediately adjusted or terminated at J51 hardware (Gold Plan only) that fails within the Telecom's option. Post Warranty Service Contract period because JSI Telecom reserves the right to refuse of defective materials. The failure must not result support to selected hardware and may Instead from Customer negligence,or from fire, lightning, offer a Hardware Upgrade option. water damage,etc. The warranty applies to both 2.4 Fault Tolerance JS! manufactured and outside-purchased (for re- sale) products. All such warranties expire at the VoiceBox offers two options designed to termination of this agreement minimize the impact of PC equipment failures and All VoiceBox equipment shell be powered maximize the users ability to restore service with- from an unintorruptible power source (UPS). out assistance from JSI. When considering the JSI Telecom provides hands-on training on Support Contract options customers are encour- aged to consider also adding the two following site at the time of installation. J51 Telecom offers options: follow-on training courses as an option, to be ar- ranged on request on a time and materials basis. The warranty set forth herein is exclusive, • Database RAID(Redundant Array of Inde- and JSI Telecom expressly disclaims all other pendent Disks) warranties, whether written, oral, implied or stet- • On Site Spare Server/Recorder WS utory, Including but not limited to any warranties or merchantability, workmanship, or fitness for a Pricing and operational details may be ob- particular purpose. tained by contacting a JSI sales representative, J51 Telecom's responsibility for damage or injury to persons or property that may be caused by or arise through furnishing,Installing,maintain- 3.0 How To Use Your SH MCO ing, servicing, monitoring or performing any obli- gation under the agreement will be limited only to If you have a question about your VolceRox losses proximately caused by JSI Telecom's nag- System, or If the system needs repair, follow ligence. In no event will JSI Telecom be liable for these simple steps to obtain service: indirect, consequential, special, speculative, or Prepare for the Call You will help the Service remote damages, Representative to serve you better if you have the JSI Telecom warrants that any software, following information and materlals ready when system and/or components manufactured by JSI you call: your Systems identification number, and provided pursuant to this agreement will be model and model numbers, and the current ver- usable prior to and during the calendar year 2000 sion of the VoiceBox software you are using. • 2 of 6 JSI Telecom 'MAR. 5.2001— 5:21PM—JSI TELECOM MD (301)926 2090 NO.802—P.4/0 Post Warranty Service Contract Call for Assistance Call JS I Telecom's curred;and what steps you have already taken to VoiceBox Service Departmentatl-813-591-5910. solve the problem. Refer to the telephone access hours specified for Cooperate with the Service Representative to your particular plan. Solve Your Problem Experience shows that Explain Your Problem Now you are ready to most System problems and errors can be car- describe the problem you are having with your rested aver the phone as a result of close coop- system. Let the Service Representative know eratlon between the Customer and the Service what error message you are getting and when It Representative. Listen carefully to the Service occurs; what you were doing when the error oc- Representative and follow his/her suggestions. JSI Telecom 3afe IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. ATTEST: CITY OF SANTA ANA AIL L' /‘/ PATRICIA E.HEALY tt DAVID N. RE Clerk of the Council City Manager APPROVED AS TO FORM: JOSEPH W. FLETCHER City Attorney By: t + !J,,, Michael Vigliotta Deputy City Attorney RECOMMENDED FOR APPROVAL: CONSULTANT 1 St \)L1)6 graz,. Paul M Walters (NAME) kc't Chief of Police TITLE)Lk M-S Cl?)- 00(c,c1P) is _ Employer ID# or Individual SS # 'MAR. 5.2001 5:21PM JSI TELECOM MD (301)926 2098 NO.802 P.5/8 Agreement Number: Date: By and between; JSI Telecom and(Customer) Santa Ana Polee Department 16049 Comprint Circle 60 Civic Center Plaza Gaithersburg„AID 20878 Santa Ana, C492702 JSI Telecom shall provide services in accordance with the selected Voicelox Maintenance Plan and the attached terms and conditions of sale attached,which form part of this agreement. • Silver-Plan • Gold Plan The first year service contract price $5,880.00 plus applicable taxes, shall be paid quarterly semi-enneefy annually, in advance. Method of payment shall be eredit-catrel cheque. Service shall commence on 04/20/01 Service Contract term: 1 2 3 4 , years. This cover sheet and the pages attached shall become an agreement only upon signature below in space titled "Approved for JSI Telecom", and upon continuance of credit approval by JSI Telecom, No waiver or modification of any terms or conditions on this agreement shall be binding on JSI Telecom unless made in writing and signed by an authorized manager of JSI Telecom. JSI Telecom Customer By Pierre Shall By signature signature title title US Marketing Manager Approval for JSI Telecom Approval for Customer ' MAR. 5.2001 5:21PM JSI TELECOM MD (301)926 2098 NO.802 P.6/B LIST OF MAINTAINED EQUIPMENT Santa Ana Police Department VoiceBox System No. 321 i - Item 1 Description !Serial I 1 11185-01 1 Server !78-RPCW9 1 1 Monitor 166-F2127 a 111185-02I Recording workstation 78-KPCV4 1 Monitor I 66-F2113 a I-J1185-03 IAudio workstation 178-APTKL 1 1- Monitor 1 66-F2130 -a I J1185-03 -__� _--_ I Audio workstation 1 *78-APVDP Monitor i 66-P2126 ' 11185-03 1 Audio workstation 4.78-APVOW a 1 I Monitor 1 66-F2123 11185-03 1 Audio workstation 178-APVHIC II 1 Monitor + 1 66-F2119 �J1I85-03 jAudio workstation I78APVLN- 1 a I Monitor 166-F2122- - -I- I LJ1185-09 JCD-Rworkstation _ 10098 Monitor 166-F3131 4 h , F Tower -------41065 4 -J1185-21 J.Courtroom Playback 1900778 _-_�-- 1 I- RAM , 223020790 I 1 11185-10 +JukeBox 010008 1 111185-17a I Printer/Print Server 1USGT031272 111185-16 1Calea Gateway 1120 a L. with associated equipment : MAU(2), Routers (2)2522& 1604 'MAR. 5.2001 5:22PM JSI TELECOM MD (301)926 2098 NO.802 P.7/8 Agreement Number: Date: By and between: JSI Telecom and(Customer) Santa Ana Police Department 26049 Camprurt Circle 60 Civic Center Plaza Gaithersburg,MD 20878 Santa Ana, CA 92702 JSI.Telecom shall provide services in accordance with the selected VoiceBox Maintenance Plan and the at-tacked terms and conditions of sale attached,which form part of this agreement • cliverrfet • Gold Plan The first year service contract price$3,280.00($2,020.00 for subsequent years) plus applicable taxes,shall be paid quarterly semi-annually annually, in advance. Method of payment shall be eredit-eerei cheque, Service shall commence on 01/22/01 Service Contract term: 1 2 3 4 .'r years. This cover sheet and the pages attached shall became an agreement only upon signature below in space titled"Approved for JSI Telecom", and upon continuance of credit approval by JSI Telecom. No waiver or modification of any terms or conditions on this agreement shalt be binding on JSI Telecom unless made in writing and signed by an authorized manager of JSI Telecom. JSI Telecom Customer By Pierre Ghali BY signature signature title title US Marketing Manager Approval for JSI Telecom Approval for Customer MAR. 5.2001 5:22PM JSI TELECOM MD (301)926 2098 NO.802 P.8/8 LIST OF MAINTAINED EOTJIPMENT Santa Ana.Police Department VoiceBox System No. 254 � r LTtom +Description -1-Serial J �71185-01 +Server 23-XPZ50 -, F ' Monitor 123-ADT26 I 11185-02 1.Recording workstation 123-X12W04 I 21 Monitor 123-AKP94 I J1185-03 1Audio workstation n/a — — — I L 'Monitor -L-------rila --------- -------I with associated equipment : MAU(1)