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HomeMy WebLinkAbout25B - SECURITY GUARD SRVSREQUEST FOR COUNCIL ACTION CITY COUNCIL MEETING DATE: DECEMBER 20, 2010 TITLE: REQUEST FOR PROPOSALS FOR SECURITY GUARD SERVICES AND THIRD AMENDMENT TO AGREEMENT WITH SECURITAS SECURITYSERVICES CITY MANAGER RECOMMENDED ACTION CLERK OF COUNCIL USE ONLY: APPROVED ? As Recommended ? As Amended ? Ordinance on 1ST Reading ? Ordinance on 2"d Reading ? Implementing Resolution ? Set Public Hearing For CONTINUED TO FILE NUMBER Authorize the Public Works Agency to send a Request for Proposals to qualified companies to provide security guard services at the Santa Ana Regional Transportation Center, the Santa Ana Zoo at Prentice Park, the Library, and the corporate yard. 2. Authorize the City Manager and the Clerk of the Council to execute the attached third amendment extending the agreement with Securitas Security Services USA, Inc. on a month- to-month basis not to exceed a term of six months, in an amount not to exceed $34,068 per month, subject to nonsubstantive changes approved by the City Manager and City Attorney. DISCUSSION The Santa Ana Regional Transportation Center (SARTC) is a regional hub, combining Amtrak, MetroLink, Orange County Transit Authority, and other bus and taxi services. The City provides security guard services for the travelling public and tenants. On November 20, 2006, City Council awarded Securitas Security Services USA, Inc. the contract to provide security guard services at various locations throughout the City, including The Santa Ana Regional Transportation Center, The Santa Ana Zoo at Prentice Park, and the Corporate Yard. The current extension will expire on November 30, 2010. Staff is recommending that the City send out a Request for Proposals to obtain competitive pricing and approve an amendment extending the security services with the current contractor through the RFP process. The Scope of Work for the RFP is attached. The amendment would provide service with Securitas Security Services USA, Inc. at a monthly cost of $34,067.83, for a period not to exceed six months. This cost reflects a reduced service level for the Santa Ana Zoo at Prentice Park, for the total monthly amounts stated below: 25B-1 Request for Proposals for Security Guard Services and Third Amendment to Agreement with Securitas Security Services December 20, 2010 Page 2 The Santa Ana Regional Transportation Center $ 19,502.83 Santa Ana Zoo at Prentice Park $ 616.67 Corporate Yard $ 8,948.33 Homeland Security Alerts $ 2,500.00 Contingency security coverage $ 2,500.00 Total monthly expenditure: $ 34,067.83 This extension is for a not-to-exceed amount of $204,407. The amendment term will begin on December 1, 2010 and continue on a month to month basis, ending no later than May 31, 2011. FISCAL IMPACT Funds are available in the various departments' Contract Services - Professional accounts (62300). APPROVED AS TO FUNDS AND ACCOUNTS: Raul odinez II Francisco Gutierrez Executive Direct r Executive Director Public Works Age cy Finance & Management Services Agency Gerardo Mou I-6 Executive Dir ctor Parks, Recreation & Community Services Agency RG/CK Exhibit 1: RFCA Scope of Work Exhibit 2: Amendment to Agreement with Securitas Security Services USA, Inc. 25B-2 EXHIBIT 1-A SANTA ANA REGIONAL TRANSPORTATION CENTER The Santa Ana Regional Transportation Center (SARTC) is located at 1000 East Santa Ana Boulevard. The facility covers 6.75 acres and contains a 47,000-square-foot terminal, two surface parking lots with a total of 282 spaces, and one four-story parking structure with 423 spaces. A three-story pedestrian bridge takes travelers to the east train platform. Tenants include Amtrak, Greyhound Lines, Crucero, Transportes Intercalifomias, Tres Estrellas de Oro, County of Orange Social Services Program, State of California EDD, the City of Santa Ana Work Center, a cafe, and a gift shop. Over one million travelers use the SARTC each year. The SARTC contains approximately 35,000 square feet of rental space, plus a five-story theme tower that includes small meeting/conference rooms on the 4th and 5th floors. 1. SCOPE Twenty-four- (24-) hour security officer coverage that includes an electronic guard tour system, seven (7) days per week with holidays included will be required as follows: lst Shift Midnight to 8:00 a.m. 1 security officer 2nd Shift 8:00 a.m. to 4:00 p.m. 1 security officer 3`d Shift 4:00 p.m. to Midnight 1 security officer Overlap shifts 5:00 a.m. to 1:00 p.m. 1 security officer 11:00 a.m. to 7:00 p.m. 1 security officer Post commander Eight- (8-) hour shift, five (5) days per week. Shift times and days to be determined by SARTC Management. The following dates will be considered holidays by the City of Santa Ana and will be paid as such: New Year's Day Labor Day Memorial Day Thanksgiving Day Independence Day Christmas Day II. RESPONSIBILITY OF CONTRACTOR Provide a post management system that includes efficient mechanisms for tour verification, daily activity reports (DARs), and incident reporting (IR). This system must be complete with a reliable computer equipped with Internet access, Microsoft Office, a printer, downloader, and any other equipment needed to make the post commander successful in leading and monitoring the security cadre. The system will be housed in the Property Management office. Provide fully trained personnel with a high degree of tolerance and interpersonal skills and the ability to deal with the public in a courteous manner. EXHIBIT 1 25B-3 Provide capable candidates for the position of post commander that have had extensive security experience in both regular security work as well as leadership positions. Provide security officer candidates who can speak and understand English and are capable of writing clear and concise reports. Bilingual Spanish candidates are preferred. (At least one bilingual Spanish security officer is required to be onsite at all times.) Provide security officer candidates for screening and interviews by post commander and property manager. Provide security officer candidates to be assigned solely to the SARTC facility. Remove security officer from post as required by post commander or requested by SARTC management. Provide cellular phones and service for all security officers while on duty. Provide an adequate number of complete company uniforms including jackets, and head and rain gear so that all security officers can show an exceptional presence. This uniform must clearly identify security officers as employed by the contractor and shall be worn at all times during shift. Identification badges will also be required. Provide all document and stationary supplies needed for the successful running of this post. This means adequate supplies of DARs, IRs, ink cartridges for printer, printer paper, all pertinent forms, pens, writing pads, etc. THE CITY WIL L NOT PROVIDE SUPPLIES. Ensure that all security officers carry NO firearms. Conduct at least two (2) unannounced supervisory inspections during the day shifts, and at least two (2) unannounced supervisory inspections during each evening shift per month. Supervisor is responsible for checking in with post commander in person or by radio during each visit. A report of each visit will be turned into post commander along with other daily reports. Property manager will also be informed of each supervisory visit. Make available and arrange for all cadre members to attend/use any teaching tools, seminars, on-line tutorials, workshops, etc., that will enrich their knowledge and make them more successful in their duties. Be responsible for all training of security officers to assure compliance with all federal, state, and local requirements pertinent to their position at the SARTC. Arrange and make available all security officers assigned to the SARTC for a one-time-per-month meeting with the post commander and property manager. The contractor shall provide candidates for the post commander position that can carry out the following responsibilities: • This post requires a post commander with strong leadership and interpersonal skills who is able to lead a cadre of security officers in a professional manner. Familiarity with computers and working knowledge of Microsoft Office (Outlook, Word, and Excel) is required. • Hire and train all new personnel. • Monitor all security officer activity. 25B-4 • Be available to stand a post if necessary. • Collect and read all information from security officers. • Visit officers on a regular basis, while on duty, to guide and counsel them in all phases of their job. • Resolve problems with officers, whether it is counseling, warnings, write-ups, or removal from post. • Coordinate and assign duties for shifts. • Maintain files and document all events pertaining to this post. • Continuously motivate security officers to provide exceptional service. Ensure that security officer cadre is well-informed and enforcing compliance of facility's rules, regulations, and safety procedures. Provide approved and trained back-up personnel who can replace scheduled personnel in emergencies. • Rearrange services and personnel, as required. • Read, write, and communicate effectively in English. Proficient Spanish bilingual communications skills are also required. The contractor shall provide candidates for positions with SARTC security officer cadre that can be responsible and comply with the following: • This is an observe-and-report post only. Never attempt to apprehend or physically detain any individual. • Report to duty with a clean, well-dressed appearance, complete with clean shoes, etc. Noncompliant officers will be sent home. • Interface with traveling public, visitors, and tenants in a highly professional manner at all times. • Be present on site, at all times, subject to the immediate direction of the post commander. • Patrol restrooms, main floor lobby, train loading areas, balconies and upper floors of the building, perimeter of entire facility, parking lots, parking structure, pedestrian bridge, east and west platforms, and all approaches onto the property. When the facility is closed, maintain in lockdown mode unless an emergency arises and respond only at the direction of post commander, SARTC management, or emergency services. • When the facility is closed, be available to travelers who may have parked in the parking structure and will need to be escorted to retrieve their vehicle. • Ensure that unauthorized taxis, limousines, buses, etc., do not assemble on or adjacent to the property. Record activity of offenders in the Daily Activity Report (DAR) and notify post commander. • Provide vehicle and parking control throughout the facility as needed. • Surveillance of trains, buses and passenger movement will be required. • Assist all members of the public in a courteous manner. • Summon and assist law enforcement officers as needed. • Enforce the facility's unattended baggage policy and follow appropriate procedures. • Prepare detailed, written incident reports when anything involving Police, Sheriff's Department, Fire Department, or other agency occurs. • At designated times, lock down or open the entire facility. This will include main building, parking structure, and pedestrian bridge accesses. • Notify post commander when a problem requires immediate attention outside of security officer's scope of work. • Make written reports detailing any light outages; improperly working doors and/or locks; building leaks or leaks of any kind; any abnormality in function of mechanical, electrical or plumbing systems; graffiti locations; or suspected or observed theft or vandalism. • Observe other contractors performing work on the premises. • Assist management during special events by directing vehicle or pedestrian traffic and crowd control. • Provide routine information to public upon request. 25B-5 • Raise and lower flags at dawn and dusk. • Perform any other related work as required. • When necessary, cooperate with and give access to service areas to other contractor personnel and report when service is done. • Complete an Unsecured Vehicle Sheet when a vehicle is found open or unsecured in any way. Report of this activity will be made in the DAR. • Personal business must be conducted away from the job site. No use of private cell phones is allowed while on post, unless prior authorization has been secured. It is hereby noted that the duties and responsibilities of security officers and post commanders include, but are not limited to the above. Policy and procedure changes and additions made by the SARTC management will be appropriately conveyed by the property manager to the post commander and will be followed by all security officers. VITAL PERSONNEL INFORMATION Because of the sensitivity of the security officer function, the City requires that the Santa Ana Police Department conduct its own background checks of contractor's personnel at contractor's expense. The City will maintain cards on each officer containing the following information: • Name of security officer • Permanent address • Telephone number • Social Security Number • California Class "D" security officer license number • Drivers License Number or photo identification card and issuing state • Location(s) where trained • Date training was completed Santa Ana Police Department's clearance must be granted before any person can begin training or reports for duty. When a security officer with an active card on files ceases to be assigned to duty at the SARTC, the contractor shall so inform the property manager immediately. POST INSTRUCTIONS OVERVIEW Purpose Provide the SARTC visible deterrence against crimes of vandalism, theft, and bodily injury on a twenty-four- (24-) hour basis. Contractor shall develop a comprehensive set of Post Orders documenting both general procedures, as well as site-specific responsibilities. Draft Post Orders shall be prepared prior to the commencement of the contract and must be reviewed and approved by the City within fifteen (15) days from commencement of contractor's services. 25B-6 4 General Instructions/Post Procedures A. Vehicle Control/Parking Control 1. All vehicles are to park in marked spaces. Be alert for vehicles parked in loading zones, taxi cab and bus zones, or double parked. 2. Keep handicapped parking free of illegal parking. 3. Security personnel are to park their vehicles in the parking structure. Personnel are forbidden to be in or around their vehicles during their shift. This activity will result in removal from post. B. Visitor Control The SARTC is the central travel hub for Orange County and experiences a significant number of travelers at all hours. Government offices are located in the building and attract additional visitors. A courteous, professional, and well-informed demeanor is required. C. SARTC Lock Function/Close Facility 1. Lockdown/closure of the facility will be done at midnight, seven days per week. 2. Main Building - Lock all outside perimeter entry doors, main lobby restroom doors, and gates to the courtyard. Turn off all designated lights. 3. Parking Structure - Lock all parking structure perimeter doors and rolling gate. 4. Pedestrian Bridge - Lock all gates, doors, and elevator access. Lock gate from overpass to main building. D. SARTC Unlock Function/Open Facility 1. Unlock/opening of the facility will be done at designated times seven days per week. 2. Unlock all required doors and turn on all designated lighting. 3. Unlock all parking structure perimeter doors and rolling gate. E. Tour Patrol Every hour, tour patrols are required at this post, twenty-four (24) hours a day, seven (7) days a week. Each patrol must consist of a minimum of thirty (30) minutes. At least twenty-five (25) locations will be strategically designated in areas of the SARTC building, parking structure, parking lots, pedestrian bridge, east and west platforms, and perimeter of installation to provide the maximum security coverage and visibility to the public. F. Miscellaneous Duties High visibility throughout the property is essential. When two officers are on post, they can tag team the parking areas, pedestrian bridge area, platform and boarding areas. Anyone found loitering or looking in cars is to be questioned. Call Police regarding suspicious activities immediately. G. Cellular Equipment Each security officer is required to carry a cellular phone at all times. H. Authorized Taxi Cab Service The SARTC authorizes the services of only one taxi cab company to utilize the cab zone to pick up customers. If a security officer notices an unauthorized cab company loitering on the premises, he/she is to instruct the unauthorized cab driver to leave. Whenever possible, note the cab company name and cab number or license plate number and include this information in the DAR. 25B-7 I. Bus Bays • Bus bays 1, 2, 3 and 10 are used by the Orange County Transit Authority. • Bus bay 4 is designated for Crucero. • Bus bays 5 and 6 are designated for Greyhound Lines. • Bus bays 7 and 8 are designated for Transportes Intercalifornias. • Bus bay 9 is designated for Tres Estrellas de Oro. • All authorized buses must park in their assigned bus bays. • No other bus companies are authorized to use the bus bays. J. Use of the Public Address System (PA) The PA System is available for use by security officers, if required. Always use the PA system in a professional manner. K. Breaks Each shift is allocated two (2) fifteen- (15-) minute breaks and a half- (1/2-) hour meal period. This time is for eating, using the facilities, and to conduct personal business. However, the security officer is still on duty and must respond to all calls. The only designated resting area is the security room. The post commander will determine when breaks will be taken. L. Pertinent Information • High visibility must be maintained. • Constant visible patrol is required. • Security officers are to be primarily outside of the building. Hourly patrols of the interior of the building are required. • When two security officers are on duty, they should never be together unless a situation requires it. SHIFT OUTLINE Is' Shift - Midnight to 8:00 a.m. • On first tour patrol, check all vehicles for break-ins, etc., and report findings in DAR. • Maintain outside surveillance. • Perform tour patrols every hour, stopping at each designated location. • Lock facility at midnight. Turn off all designated lights. • Be available to meet incoming trains and buses to assist patrons who may have parked in the parking structure. • Concentrate on outside patrols to remove loiterers and all unauthorized individuals from the property (after midnight). • Check all exterior doors of facility and parking structure to make sure they are locked. • Unlock facility at 5:00 a.m. daily. Turn on all designated lights. • Raise flags at dawn unless rain is imminent. • On last tour patrol, check all vehicles for break-ins, etc., and report findings in DAR. • Pass on any important information to next shift. 25B-8 6 2"d Shift - 8:00 a.m. to 4:00 p.m. • On first tour patrol, check all vehicles for break-ins, etc., and report findings in DAR. • Maintain a constant visible patrol. • Assist the traveling public with directions and information. • Perform tour patrol of parking lots every hour and parking structure every hour. • On last tour patrol, check all vehicles for break-ins, etc., and report findings in DAR. • Pass along important information to next shift. 3`d Shift - 4:00 p.m. to midnight • On first tour patrol, check all vehicles for break-ins, etc., and report findings in DAR. • Maintain a constant visible patrol. • Patrol the parking structure from 4:00 p.m. to 6:00 p.m. to assist employees leaving the building. • Patrol the parking structure and parking lots from 6:00 p.m. to 11:00 p.m., stopping at each designated location every hour. • Lower flags at dusk. Overlap Shift -5:00 a.m. to 1 p.m. and 11:00 a.m. to 7:00 p.m. Duties will include tag teaming with graveyard and day shifts security officers to ensure security surveillance of entire property. Security officers going off duty will physically hand over all equipment, noting condition to incoming security officer. It is required that the two security officers meet face-to-face at shift change. Incoming security officer will be advised of any pending items that need to be addressed. EMERGENCY PROCEDURES When emergencies arise, security officers will adhere to the following protocol: A. In emergency situations, call 911 and notify post commander and follow his/her orders. Complete an incident report with proper information. Sign and return incident report to post commander. B. In nonemergency situations that require public safety assistance, call the Santa Ana Police Department nonemergency number. C. During the hours when the facility is locked down (midnight to 5:00 a.m.), entry into the facility or into any business within the complex is not permitted, unless prior authorization has been provided by property manager. If the security officer ascertains that there is an emergency situation inside, then he/she may enter to take the necessary steps to bring the situation under control. D. An incident report MUST BE WRITTEN - NO EXCEPTIONS. REPORTS A. Incident Reports All incidents that occur on the property must be reported to the post commander and an Incident Report must be completed. This includes thefts, arrests, tow-aways, accidents, safety violations, police activity, medical activity, and other situations. All Incident Reports will be submitted to the post commander daily for review and signature. When on duty, the post commander is also to be called on all incidents. 25B-9 B. Daily Activity Reports (DARs) A DAR is to be written by each security officer for each and every shift worked. An hour-by-hour report of activities is necessary. One-sentence entries are not acceptable. A professional DAR will report on train and bus activity, lost and found, questions to suspicious individuals, or any other observation that indicated the security officer's alertness. An "all secure/nothing to report" is acceptable ONLY if there is nothing to report. MISCELLANEOUS A. Chain of Command The post commander is the main point of contact for all security business conducted. Any and all questions, comments, problems, etc., should be directed through the post commander when on duty. B. Shift Changes Security officers will work full shifts, NO EXCEPTIONS. No officer will leave before his/her appointed off- duty time and/or a relief officer arrives to cover the next shift. The post must NEVER be left unattended. C. Unauthorized Personnel Friends or family members are not permitted to visit the security officer while on duty. If there is a desire to see the facility, it must be done during off-duty time and out of uniform. D. Total Cooperation I . As representatives for the City of Santa Ana, security officers are expected to conduct themselves in a courteous and professional manner at all times. This includes any interaction with other contractors conducting business at the SARTC. 2. Officers are to be clean and dressed in a complete, spot free uniform. Clean, polished, black shoes are required. A professional appearance is an integral part of the post. 25B-10 8 EXHIBIT 1-B THE SANTA ANA ZOO AT PRENTICE PARK The Santa Ana Zoo at Prentice Park (the "Zoo") is located at 1801 East Chestnut Avenue, Santa Ana, California, 92701. The Zoo covers 20.5 acres including public parking areas, animal housing, exhibits, and buildings. The Zoo handles 90 species with approximately 250 animals and 35 exhibits. Security is required to ensure the safety of the animals, Zoo employees, and the general public. POST INSTRUCTIONS Purpose To provide the Zoo with after-hour security checks as a deterrent against crimes of vandalism and theft, as well as safety to City property and the Zoo's animal collection during the Zoo's closed hours. HOURS OF ZOO OPERATION Monday through Sunday (seven days per week) 10:00 a.m. to 5:00 p.m. The Zoo is closed to the general public only two days each year; however, Zoo staff is still on the grounds to feed and care for the animals: December 25 Christmas Day January 1 New Year's Day Note: During days of extremely inclement weather, the Zoo Manager may decide to close the Zoo to the public. PATROL AT THE ZOO Nightly, seven (7) days per week, conduct one (1) security sweep through the Zoo's property perimeter, with a tour patrol that includes eight (8) strategically designated locations, and includes an electronic guard tour system between the hours of 1:00 a.m. and 3:00 a.m. The patrols are to be randomly scattered each night with no set time, to ensure maximum security coverage. Contractor is to provide one security officer, unarmed, in standard full uniform and a functioning vehicle displaying the security company's name in clear view on the vehicle. Security officer is to carry a cell phone or mobile radio at all times for communication requirements. Instructions are provided for contact procedures in the event of a security breech or concerns for the safety of the Zoo's animals. Under no circumstance is aggressive action required. The security officer is unarmed and required to call proper channels in the event of any unusual observation. Daily reports of the nightly patrol rounds are to be submitted for review by the Zoo director's representative. The Zoo holds the option to increase or decrease the number of nightly vehicle sweeps and the number of days per week requested, with seven days written notification. 25B-11 9 EXHIBIT 1-C THE SANTA ANA CORPORATE YARD The Santa Ana Corporate Yard ("the Yard") is located at 215 South Center Street, Santa Ana, CA 92703. The Yard covers 12 acres between First Street on the north edge, Daisy Avenue on the east, Chestnut Avenue on the south, and Center Street on the west side. The property includes administrative office buildings, a central stores warehouse, a fleet and facility maintenance two-story garage, and a single-story vehicle parking structure backed up to Chestnut Avenue. The entire property is walled with three security gate entrances. The property houses a variety of the City's vehicle fleet, including street sweepers, large trucks, and standard sedans. Additionally, the Yard serves as a fuel filling location for City vehicles with underground storage tanks of diesel and unleaded fuels, and above-ground CNG and hydrogen fuels. Security guard service at the Yard is required seven days a week. POST INSTRUCTIONS Purpose To provide the Yard with security guard service to monitor the security of the equipment, buildings, and general property. A guard station located at the Center Street west entrance and equipped with a closed-circuit TV provides visual monitoring of the Yard area. HOURS OF CORPORATE YARD OPERATION Monday-Friday 6 a.m. - 6:00 p.m. OBSERVED HOLIDAYS: The following I 1 holidays are observed at the City of Santa Ana and require full security guard coverage for 24 hours. • New Year's Day • Martin Luther King Jr.'s Birthday • Presidents' Day • Memorial Day • Independence Day • Labor Day • Veterans Day • Thanksgiving and the Friday following • Christmas and the last working day before the holiday Guard Service at the Yard Contractor is to provide one security guard, unarmed, in standard full uniform for placement at the Guard Station located on the west side of the Corporate Yard. Shift Coverage: Monday-Thursday 4:00 p.m. to 6:00 a.m. or 6:00 a.m. to 8:00 p.m. Friday night starting at 4:00 p.m. with coverage until Monday at 6:00 a.m. Holiday coverage 25B-12 10 Security guard observes the closed circuit TV monitoring of the Yard, and closes the entrance gates on the east and west side of the property between 5:00 p.m. and 5:30 p.m., weekdays. When daytime coverage is required, guard opens the gates at 6 a.m. on weekdays. Guard maintains a logbook noting the name of every individual who enters and leaves the property, with time. Guard conducts a continuous observation of the Yard to maintain a secure and safe property. If any concerns arise during the guard shift, instructions are provided with contact numbers to the Santa Ana Police Department. Under no circumstance is aggressive action required. The security guard is unarmed and required to call proper channels in the event of an unusual observation. Contractor will conduct monthly unannounced supervisory inspections during each shift. The Yard holds the option to increase or decrease nightly or daily coverage, the hours of coverage, and the number of days per week requested with seven days written notification. 25B-13 11 EXHIBIT 1-D LIBRARY SECURITY This project includes approximately 80 hours of uniformed security service per week for the Santa Ana Library ("Library"). Contractor shall provide unarmed uniformed security services in and around Library properties as requested by the library manager. Contract security personnel shall assist the Library in meeting its security objectives by performing the following general tasks: • Perform roving patrols of interior and exterior building areas. • Complete incident and daily operating reports. • Respond as necessary to support other life safety duties as identified in post orders and standard operating procedures. • Direct patrons to areas within Library and Civic Center. • Report building maintenance and safety concerns as necessary. • Enforce Library rules as required. • Mitigate various issues that arise in and around the Library based on Civic Center activity. Contractor shall provide all management, supervision, and overhead for all contractor's employees, and shall be solely responsible for instituting and invoking disciplinary action of employees not in compliance with Contractor's rules and regulations, as well as any other policy established by the contracting parties. Contractor shall develop a comprehensive set of Post Orders documenting both general procedures as well as site- specific responsibilities. Post Orders shall be prepared prior to the commencement of the contract and must be reviewed and approved by the City with fifteen (15) days from commencement of contractor's services. All security officers will be required to read and verify they understand the Post Orders and, at minimum, shall be tested during the on-the-job training (OJT) period and, at minimum, during annual site inspections. Contractor shall ensure hiring, training, and administration of motivated and professional employees that meet or exceed both contractor's and City's standards. Contractor is responsible for the daily personal appearance of security personnel. Contractor shall provide seasonal uniforms and weather-appropriate protective clothing necessary to identify staff as security guards and support continuous performance of contract requirements. Security officers are prohibited from carrying weapons of any kind, including but not limited to: firearms, nightsticks, martial arts weapons or equipment, batons, or any chemical agent spray or liquid. Contractor shall agree to remove from the site, whenever required to do so by the City, any contractor employee considered by City to be unsatisfactory or undesirable, within the limits of any applicable laws. 25B-14 12 EXHIBIT 1-E AS-NEEDED SECURITY FOR CITY LOCATIONS The City of Santa Ana must provide for the possibility of providing immediate security guard coverage at any location in the City. A successful agreement for security guard services must include the option for immediate security guard coverage due to a security breach at any of approximately 15 local park clubhouses and community centers, a City parking structure, a community learning center, or even City Hall. Coverage must be provided as soon as possible for the duration of the period outlined. 258-15 13 THIRD AMENDMENT TO AGREEMENT THIS THIRD AMENDMENT TO AGREEMENT is entered into on December 20, 2010, by and between Securitas Security Services USA, Inc., a Delaware corporation ("Contractor") and the City of Santa Ana, a charter city and municipal corporation of the State of California ("City"). RECITALS: A. The City entered into Contractor Agreement # 2006-310, dated November 20, 2006, with Contractor by which Contractor has provided security guard services at the Santa Ana Regional Transportation Center, the Santa Ana Zoo at Prentice Park and the Corporate Yard (hereinafter "said Agreement"). B. In December 2008, and again in December 2009, the parties amended the Agreement (#2008-336) to extend the Tenn and increase the Compensation. C. The parties hereto now desire to again extend the term, on a month to month basis, and amend the Agreement by reducing the scope of services for the Santa Ana Zoo at Prentice Park, and authorizing compensation to pay for services during the extended term. WHEREFORE, in consideration of the covenants contained in said Agreement, and subject to all the terms and conditions of said Agreement and all Amendments thereof, except those amended in this Amendment to Contractor Agreement, the parties agree as follows: I . Section 1, SCOPE OF SERVICES, shall be amended to amend Exhibit A-2, Santa Ana Zoo at Prentice Park, to reflect that Contractor shall conduct one early morning security vehicle sweep nightly, in conformance with the provisions of said Exhibit A-2. 2. Section 3, TERM, shall be amended to extend the term, on a month-to-month basis for up to six months, but not beyond May 31, 2011. Services provided since December 1, 2010 shall be included within the Scope of Services of this Amendment. 3. City agrees to pay, and Contractor agrees to accept as full payment for its services pursuant to said Agreement, the following rates and charges: Facility Monthly rate Total a. The Santa Ana Regional $19,503 $ 117,017 Transportation Center b. Santa Ana Zoo at Prentice Park $ 617 $ 3,700 c. Corporate Yard $ 8,948 $ 53,690 Exhibit 2 25B-16 d. Homeland Security Alerts $ 2,500 $ 15,000 e. Contingency security coverage $ 2,500 15,000 Total expenditure: $34,068 $ 204,407 3. Except as hereinabove amended, all terms and conditions of said Agreement shall remain in full force and effect. IN WITNESS WHEREOF, the parties hereto have executed this Third Amendment to the Agreement on the date and year first written above. ATTEST: MARIA D. HUIZAR Clerk of the Council APPROVED AS TO FORM: JOSEPH W.FLETCHER City Attorney By: Laura Sheedy Assistant City Attorney CITY OF SANTA ANA DAVID N. REAM City Manager CONTRACTOR SECURITAS USA, INC. JAMES FINCH Area Vice President Tax ID # 71-0912217 Exhibit 2 25B-17 EXHIBIT A-2 HE SANTA ANA ZOO AT PRENTICE PAR The Santa Ana Zoo at Prentice Park is located at 1801 E. Chestnut Avenue, Santa Ana CA 92701. The zoo covers 20.5 acres including public parking area, animal housing, exhibits and buildings. The zoo handles 90 species with approximately 250 animals and 35 exhibits. Security is maintained 24 hours a day to ensure safety of the animals, the zoo employees and the public. POST INSTRUCTIONS PURPOSE To provide the Santa Ana Zoo with after hour security checks as deterrence against crimes of vandalism and theft as well as safety to property and animals during the zoo's closed hours. HOURS OF ZOO OPERATION Monday - Sunday Q days a week) 10:00 a.m. - 5.00 p.m. The Zoo is closed to the public only 3 days each year: August 28 Special Event Day - closed to public December 25 Christmas Day - closed January 1 New Year's Day - closed II. PATROL AT ZOO Nightly, 7 days a week, conduct three security vehicle sweeps through the Zoo's property perimeter, with walks to activating 8 TACO chips, between the hours of 6 PM and 6 AM. The patrols are to be randomly scattered through each night with no set time to assure maximum security coverage. Vendor to provide one security guard, unarmed, in standard full uniform and a functioning vehicle displaying the security company name in clear view on the vehicle. Guard to carry a cell phone or mobile radio for communication requirements. Instructions are provided for contact procedures in the event of a security breech or concerns for the safety of the animals. Contact is made to the City Park Rangers up to 11 PM nightly and thereafter to the Santa Ana Police Department. Under no circumstance is aggressive action required. The security guard is unarmed and required to call proper channels in the event of any abnormal observation. Weekly, the TACO reports are sent for review of the nightly patrol rounds. The Zoo holds the options to increase or decrease the number of nightly vehicle sweeps and the number of days per week requested with 7-days written notification. 17 EXHIBIT A-3 HE SANTA ANA CORPORATE YARD The Santa Ana Corporate Yard is located at 215 S. Center Street, Santa Ana CA 92703. The Corporate Yard covers 12 acres between First Street on the north edge, Daisy Avenue on the east, Chestnut Ave on the south and Center Street on the west side. The property includes several office buildings, a Central Stores warehouse, a Fleet Maintenance 2-story garage and a single story vehicle parking structure backed up to Chestnut Ave. The entire property is walled with 3 security gate entrances. The property houses a variety of the City's vehicle fleet including street sweepers, large trucks and standard sedans. Additionally the yard serves as a fuel filling location for City vehicles with underground storage tanks of both diesel and unleaded fuel. Security guard service is required for the evening hours and the weekends during the regular non-working hours of the City staff at the Corporate Yard. POST INSTRUCTIONS PURPOSE To provide the Santa Ana Corporate Yard with after hour security guard service to monitor the security of the equipment, buildings and general property. A guard station located at the Center Street south entrance equipped with a closed circuit TV provides visual monitoring of the yard area. HOURS OF CORPORATE YARD OPERATION Monday - Friday 6 a.m. - 6.00 p.m. OBSERVED HOLIDAYS: The following 11 holidays are observed at the City of Santa Ana and require full security guard coverage for 24 hours. New Year's Day in January Martin Luther King Jr.'s Birthday in January President's Day in February Memorial Day in May Independence Day in July Labor Day in September Veteran's Day in November Thanksgiving and the Friday following in November Christmas and the last working day before the holiday in December 18 It. Guard Service at the Corporate Yard. Vendor to provide one security guard, unarmed, in standard full uniform for placement at the Guard Station located on the west side of the Corporate Yard. Shift Coverage: Monday through Thursday 4 PM to 6 AM Friday night starting at 4 PM with coverage until Monday at 6 AM Holiday coverage Security Guard observes the closed circuit TV monitoring of the Corporate Yard. Closes the entrance gates on the east and west side of the property between 5:30 PM and 6 PM, weekdays. Opens the gates at 6 AM on weekdays. Maintains a logbook noting the name of every individual who enters and leaves the property, with time. Conducts a continuous observation of the Corporate Yard to maintain a secure and safe property. If any concerns arise during the guard shift, instructions are provided with contact numbers to the Santa Ana Police Department. Under no circumstance is aggressive action required. The security guard is unarmed and required to call proper channels in the event of an abnormal observation. Conduct unannounced supervisory inspections during shift. The Corporate yard holds the options to increase or decrease the number of nightly coverage, the hours of coverage and the number of days per week requested with 7-days written notification. 19