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HomeMy WebLinkAbout25F - AGMT - PARKING CONTROL SERVICESREQUEST FOR COUNCIL ACTION CITY COUNCIL MEETING DATE: JULY 16, 2012 TITLE AGREEMENT AWARD FOR PARKING CONTROL ENFORCEMENT SERVICES CITY MANAGER RECOMMENDED ACTION CLERK OF COUNCIL USE ONLY: APPROVED ? As Recommended ? As Amended ? Ordinance on 15` Reading ? Ordinance on 2"d Reading ? Implementing Resolution ? Set Public Hearing For CONTINUED TO FILE NUMBER Authorize the City Manager and the Clerk of the Council to execute the agreement with Central Parking System, Inc. to provide parking enforcement services for a two-year term, for an amount not to exceed $410,548.82 annually, with an option to extend the agreement for three additional two-year terms, subject to non-substantive changes approved by the City Manager and City Attorney. DISCUSSION The Santa Ana Police Department's Traffic Division is responsible for the enforcement of parking regulations throughout the City. Due to chronic staffing shortages, staff investigated other Orange County cities that outsourced parking enforcement services at a substantial savings to their respective cities. Staff explored alternative service models related to street sweeping enforcement in an effort to identify any potential cost savings to the City. Currently, the personnel and vehicle costs for these services is approximately $725,000 per year, which does not include the cost of supervision or miscellaneous costs such as training, uniforms, or lost revenue when employees are unavailable to staff all parking enforcement positions. Staff advertised and released a Request for Proposal (RFP) on Tuesday, April 10, 2012 and requested quotes for parking enforcement services to cover the City's current seven street sweeping routes plus a full-time supervisor. In the event this contract displaced any City of Santa Ana workers, we also required proposers to hire any of those workers at their base salary for one-year as long as they met the companies hiring requirements. Staff also asked for an hourly rate that would allow the City to utilize the private company to conduct supplemental enforcement operations (i.e. permit parking enforcement) or to assist in fulfilling the duties currently performed by the City's parking enforcement staff (i.e. traffic control, parades, etc.). In 25F-1 Parking Enforcement Services July 16, 2012 2 of 3 addition, the following items were included to maximize the utility of services in the most efficient and effective manner: constant staffing levels at all time subject to liquidated damages for failure to comply; newer vehicles that will portray a positive image of the City; Global Positioning System (GPS) tracking software (optional); citation tracking and accountability standards; citation processing; on-call and after hours services as needed; customer service standards; employment opportunities for Santa Ana residents; and participation in community events. Finally, the RFP also required the successful proposer to provide California "guard cards" to each employee to ensure they have a basic understanding of California laws. Staff held a mandatory pre-proposal meeting on April 24, 2012 and nine interested companies attended. Submittals were due on May 15, 2012. The City received proposals from six companies, three of which were primarily parking companies and three from security companies. The proposals were evaluated by a team comprised of two representatives from the Police Department and one representative from the Public Works Agency utilizing the following criteria: financial capacity, ability to perform required services, implementation plan (phasing approach, equipment, employee training program and ability to meet performance objectives on schedule), company experience and reputation, and fee schedule competiveness. In addition, Staff performed reference checks on all of the proposers. The top three companies were invited to the interview phase of the evaluation process, which included the same raters mentioned above and a representative from the Community Development Agency. The evaluation committee determined that Central Parking Systems, Inc. was the top proposer and received the highest overall ranking as a result of their proposal and interview. Central Parking presented a quality implementation plan at a competitive fee while providing a strong emphasis on customer service and community involvement. Central Parking has been in business for over 43 years and currently provides on-street parking enforcement to several communities across the United States. In addition, Central Parking was the only company providing on-street parking enforcement services in Orange County, which will allow them to leverage resources to maximize services to the City of Santa Ana. As an added benefit, Central Parking will provide GPS devices on all vehicles, allowing the City to monitor route coverage. There are no anticipated layoffs of City staff as a result of contracting parking enforcement services. The City will still utilize key staff members including a parking control supervisor and project manager to coordinate with Central Parking's staff. Implementation of the contract will produce a first year savings of approximately $314,452 and comparable annual savings during the contract term. In addition, judicious use of Central Parking for additional services, such as traffic control and nighttime permit parking enforcement could reduce the City's current overtime costs while providing an increased revenue stream. Lastly, if approved, the proposed realignment of street sweeping routes may result in fewer billing hours, which will further reduce our expenditures. Central Parking has demonstrated the organizational credentials, resources and staff experience necessary to meet the City's high customer service expectations. The most cost-effective 25F-2 Parking Enforcement Services July 16, 2012 3 of 3 method for contracting parking enforcement services is through a multi-year agreement to amortize the significant start-up investment of equipment and personnel required to provide this service. The initial contract would be for two-years with an option for three additional two-year renewals based on contractor performance and cost effectiveness. Based on the information provided herein, it has been determined that Central Parking will provide the best quality service at minimal cost to the City. Therefore, it is recommended that the City Council approve the recommended action. FISCAL IMPACT Funds are available in the Police Department's Traffic Division account (account #01114405- 62300). &M? Carlos Rojas Deputy Chief Police Department APPROVED AS TO FUNDS AND ACCOUNTS: Francisco Gutierrez Executive Director Finance & Management Services Agency Exhibit 1: Agreement 1 (Parking Enforcement Services) Exhibit 2: Parking Control Enforcement Services Request for Proposals - Scope of Services Exhibit 3: Central Parking Systems, Inc. Proposal 25F-3 25F-4 Exhibit 1 25F-5 AGREEMENT FOR PROVISION OF PARKING CONTROL ENFORCEMENT SERVICES THIS AGREEMENT, made and entered into this day of , 2012 by Central Parking System, Inc., a Tennessee corporation (hereinafter "Contractor"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California (hereinafter "City"). RECITALS A. The City desires to retain a Contractor having special skill and knowledge in the provision of parking control services comparable with "high-level" industry practice. B. On April 10, 2012, City issued a Request for Proposals ("RFP") seeking proposals for provision of parking control enforcement services. C. Contractor submitted a Proposal which has been determined to the best quality services at minimum cost to the City. D. Contractor is ready and willing to perform the parking control enforcement services and acknowledges that City has relied on Contractor's representations. C. In undertaking the performance of this Agreement, Contractor represents that it is knowledgeable in its field and that any services performed by Contractor under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional parking control enforcement contractor. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES Contractor shall provide parking control services for the City of Santa Ana as set forth in City's Request for Proposals (RFP), dated April 10, 2012, on file with the Santa Ana Police Department - Traffic Division. Said services to be performed by Contractor's workforce shall conform within the specifications set forth in Exhibit A, Specifications, Exhibit B, Central Parking Transition Plan for the City of Santa Ana, attached hereto, and City's RFP. All referenced exhibits are incorporated by this reference. 2. COMPENSATION a. City agrees to pay, and Contractor agrees to accept as total payment for its services, the rates and charges as set forth in Exhibit C, Revised Proposers' Statement and Proposal Item Pricing, dated June 28, 2012. The total sum to be expended under this Agreement shall not exceed $410,548.82, annually. b. Invoices. Contractor shall submit a monthly invoice by the 15th of the month to the City for the services rendered in the prior month. All invoices for work performed under this contract shall be submitted electronically in a Microsoft Excel 2003 format or newer, or other format approved by the City Projects Manager or designee. Each monthly invoice shall include the following information at a minimum: 25F-6 Contractor's invoice number ii. Beginning and ending dates of services iii. City work order number (if applicable) iv. Work site address/location (if applicable) V. Unit cost, subtotals and total for invoice vii. GPS Route Maps (as requested) c. Payment by City shall be made within sixty (60) days following receipt of proper invoice, subject to City accounting procedures. Payment need not be made for work which fails to meet the standards of performance of a professional parking control enforcement service. d. Adjustments to Charges. The parties may agree to an annual adjustment of parking control enforcement charges (not to exceed 2%) at the end of the first year of the agreement and every year thereafter, utilizing the month of December statistics and supporting documentation. The two indices which will be used for determining adjustments to parking control enforcement charges shall be the most recent December Consumer Price Index (CPI) for All Urban Consumers for Los Angeles-Anaheim-Riverside CMSA, published by the United States Department of Labor Bureau of Labor Statistics or any relevant successor for the Orange County area. e. Extra Work. No new work of any kind shall be considered as extra unless a separate estimate is given for said work and the estimate is approved by the City in writing before the work is commenced. The Contractor will be required to provide detailed information of such extra work. Documentation of contract compliance may be required on some occasions. 3. TERM This Agreement shall commence on 1, 2012 and terminate on June 30, 2014, unless terminated earlier in accordance with Section 13, below. So long as the City is not in default of this Agreement, the City retains an option to extend the term of this Agreement for three (3) additional two-year periods, for a maximum term of eight (8) years. Said option shall be exercised in writing at least thirty (30) days prior to the end of the initial term. Notwithstanding the above, in the event the City Council does not allocate funding for parking control services during the annual budget approval process, the City shall notify Contractor of such occurrence in writing at least thirty (30) days prior to the end of the current fiscal period, and this Agreement shall terminate on the last day of current fiscal period without penalty or expense to the City. 4. INDEPENDENT CONTRACTOR Contractor shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer-employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Contractor performs the services which are the subject matter of this Agreement; however, the services to be provided by Contractor shall be provided in a manner consistent with all applicable standards and regulations governing such services. Contractor shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. 25F-7 5. INSURANCE Prior to undertaking performance of work under this Agreement, Contractor shall maintain and shall require its subcontractors, if any, to obtain and maintain insurance as described below: a. Commercial General Liability Insurance. Contractor shall maintain commercial general liability insurance which shall include, but not be limited to, protection against claims arising from bodily and personal injury, including death resulting therefrom and damage to property, resulting from any act or occurrence arising out of Contractor's operations in the performance of this Agreement, including, without limitation, acts involving vehicles. The amounts of insurance shall be not less than the following: single limit coverage applying to bodily and personal injury, including death resulting therefrom, and property damage, in the total amount of $2,000,000 per occurrence, $2,000,000 in the aggregate. Such insurance shall (a) name the City, its officers, employees, agents, volunteers and representatives as additional insured(s); (b) be primary and not contributory with respect to insurance or self-insurance programs maintained by the City; and (c) contain standard separation of insureds provisions. b. Business automobile liability insurance, or equivalent form, with a combined single limit of not less than $2,000,000 per occurrence. Such insurance shall include coverage for owned, hired and non-owned automobiles. c. Worker's Compensation Insurance. In accordance with the provisions of Section 3300 of the Labor Code, Contractor, if Contractor has any employees, is required to be insured against liability for worker's compensation or to undertake self-insurance. Prior to commencing the performance of the work under this Agreement, Contractor agrees to obtain and maintain any employer's liability insurance with limits not less than $1,000,000 per accident. d. The following requirements apply to the insurance to be provided by Contractor pursuant to this section: (i) Contractor shall maintain all insurance required above in full force and effect for the entire period covered by this Agreement. (ii) Certificates of insurance shall be furnished to the City upon execution of this Agreement and shall be approved in form by the City Attorney. (iii) Certificates and policies shall state that the policies shall not be canceled or reduced in coverage or changed in any other material aspect without thirty (30) days prior written notice to the City. e. If Contractor fails or refuses to produce or maintain the insurance required by this section or fails or refuses to furnish the City with required proof that insurance has been procured and is in force and paid for, the City shall have the right, at the City's election, to forthwith terminate this Agreement. Such termination shall not affect Contractor's right to be paid for its time and materials expended prior to notification of termination. Contractor waives the right to receive compensation and agrees to indemnify the City for any work performed prior to approval of insurance by the City. 25F-8 6. INDEMNIFICATION To the fullest extent permitted by law, Contractor shall indemnify, defend and hold harmless City, its officers, agents and employees (collectively, the "Indemnified Parties") from and against any and all claims (including, without limitation, claims for bodily injury, death or damage to property), demands, obligations, damages, actions, causes of action, suits, losses, judgments, fines, penalties, liabilities, costs and expenses (including, without limitation, attorney's fees, disbursements and court costs) of every kind and nature whatsoever (individually, a Claim; collectively, "Claims"), which may arise from or in any manner relate (directly or indirectly) to any work performed or services provided under this Contract (including, without limitation, defects in workmanship and/or materials) or Contractor's presence or activities conducted performing the work (including the negligent and/or willful acts, errors and/or omissions of Contractor, its principals, officers, agents, employees, vendors, suppliers, contractors, subcontractors, anyone employed directly or indirectly by any of them or for whose acts they may be liable for any or all of them). Notwithstanding the foregoing, nothing herein shall be construed to require Contractor to indemnify the Indemnified Parties from any Claim arising from the negligence or willful misconduct of the Indemnified Parties. Nothing in this indemnity shall be construed as authorizing any award of attorney's fees in any action on or to enforce the terms of this Contract. This indemnity shall apply to all claims and liability regardless of whether any insurance policies are applicable. The policy limits do not act as a limitation upon the amount of indemnification to be provided by the Contractor. CONFIDENTIALITY If Contractor receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Contractor agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information" shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. 8. CONFLICT OF INTEREST CLAUSE Contractor covenants that it presently has no interests and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement. 9. NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by telefacsimile or other telegraphic communication in the manner provided in this Section, to the following persons: To City: Clerk of the City Council City of Santa Ana 20 Civic Center Plaza (M-30) P.O. Box 1988 Santa Ana, CA 92702-1988 Fax 714-647-6956 25F-9 With courtesy copies to: Police Department - Traffic Division City of Santa Ana 60 Civic Center Plaza (M-18) Santa Ana, California 92702 Fax (714) 245-8190 and City Attorney City of Santa Ana 20 Civic Center Plaza (M-29) P.O. Box 1988 Santa Ana, California 92702 Fax (714) 647-6515 To Contractor: Central Parking System, Inc. 3420 Bristol Street, Suite 225 Costa Mesa, CA 92626 Fax (714) 751-3650 Attn: Muhammad Mansoor and Central Parking System, Inc. 2401 21" Ave. S. Nashville, TN 37212 Fax (615) 292-4082 Attn: Legal Department A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by telefacsimile, communication shall be effective or deemed to have been given twenty-four (24) hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays shall be excluded. 10. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Contractor, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any Exhibits or Attachments hereto, the terms of this Agreement shall prevail, followed, in precedential order by, (1) the Specifications attached as Exhibit A and Exhibit B to this Agreement, (2) the rates and charges as set forth in Exhibit C to this Agreement, (3) the provisions of City's Request for Proposals dated April 10, 2012, and (4) Contractor's Proposal. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Contractor. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, the terms and conditions hereof, shall not bind or obligate Contractor nor the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which are not embodied herein. 25F-10 11. ASSIGNMENT Inasmuch as this Agreement is intended to secure the specialized services of Contractor, Contractor may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other Contractors retained by City. 12. TERMINATION AND DAMAGES a. City reserves the right to terminate this Agreement immediately, without penalty, for cause. In the event Contractor fails or refuses to timely perform any of the provisions of this Agreement in the manner required, or if Contractor violates any provision of this Agreement, Contractor shall be deemed in default. City shall provide written notice of such default to Contractor's Project Manager. Contractor shall cure said default within a period of two (2) working days. If more than two (2) working days are reasonably required to cure the default, Contractor shall provide adequate assurance of due performance within forty-eight (48) hours after Contractor receives written notice of default from City. Such assurance shall include acknowledgement of the default, Contractor's proposed remedy and the timeline (not more than seven (7) working days) for cure. If such cure is not completed in a timely manner, City may assess liquidated damages or terminate the Agreement forthwith by giving written notice to Contractor's Project Manager. City may, in addition to the other remedies provided in this Agreement or authorized by law, terminate this Agreement by giving written notice of termination. Contractor shall be responsible for all costs incurred by City, including replacement costs of equipment and labor required to provide service during Contractor's default. b. This agreement may be terminated without cause by City upon thirty (30) days written notice delivered to the Contractor either personally or by mail. Upon termination, City shall pay to Contractor that portion of compensation specified in the Agreement that is earned and unpaid prior to the effective date of termination. c. In addition to, or in lieu of, remedies provided in this Agreement or pursuant to law, City shall have the right to withhold all or a portion of Contractor's compensation for contract services if, in the judgment of the City Projects Manager or designee, the level of performance falls below appropriate parking control enforcement standards and/or Contractor fails to satisfactorily perform contract services. City shall have the right to retain funds withheld until the Projects Manager or designee determines that contract services are performed as well and as frequently as required by this Agreement. d. Termination by Contractor. Contractor may request termination of the contract when conditions during the contract make it impossible to perform or when prevented from proceeding with the contract by act of God, by law or official action of a public authority. In such event, Contractor may request termination by providing one-hundred eighty (180) days written notice prior to contract termination date. In the event of nonpayment of undisputed sums by the City, Contractor shall give the City thirty (30) working days to cure the alleged breach. 25F-11 13. LIQUIDATED DAMAGES If City determines that the Contractor has breached its promise to provide parking control enforcement services in compliance with the Terms and Conditions of applicable laws and regulations, or the specifications set forth herein, it would be impracticable and extremely difficult to determine the damage to City arising from such breach. Therefore, in the event of Contractor's breach, Contractor shall pay to City the sum of $125.00 per hour per occurrence for such breach per parking control personnel, in addition to any cost, fines, etc. levied against the City. 14. EMPLOYMENT OPPORTUNITIES FOR SANTA ANA RESIDENTS Contractor shall solicit and advertise employment opportunities to Santa Ana residents. The City shall inform the Contractor of areas to publicize recruitment opportunities, such as work centers and community centers. Such effort and procedure will be provided to the City for review. 15. EMPLOYMENT OF DISPLACED SANTA ANA WORKFORCE Contractor shall extend offers of employment to any displaced City of Santa Ana parking control officer (PCO) meeting Contractor's minimum hiring standards for a minimum of one year and at a rate commensurate to their last base salary amount as a parking control officer, as set forth in Exhibit C to this Agreement. Thereafter, the Contractor may pay according to the Contractor's normal pay structure. 16. CONTRACTOR COMMUNITY EVENT PARTICIPATION AND PUBLIC AWARENESS If requested by City, Contractor shall participate in extensive public awareness efforts and community events and programs, such as neighborhood and City events. Such participation shall be upon City request provided with reasonable notice of event timing. Such events will not exceed four (4) per year. 17. COMPLIANCE WITH APPLICABLE LAWS AND REGULATIONS a. Contractor shall perform all requirements under this contract in strict observance of and in compliance with all applicable environmental, traffic, safety and any other applicable laws, regulations, ordinances, codes and any other legislative or statutory requirements. b. Contractor warrants that the performance of services under this contract shall be compliant with the current requirements of the Occupational Safety and Health Act (OSHA) and as it may be amended or updated throughout the term of this contract. c. Contractor shall be liable for all violation and/or fines levied against the City by Federal, State and/or local agencies for any and all violations including, but not limited to, oil or fluid leaks. 18. DISCRIMINATION Contractor shall not discriminate because of race, color, creed, religion, sex, marital status, sexual orientation, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, training, utilization, promotion, termination or other 25F-12 employment related activities. Contractor affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations. 19. JURISDICTION - VENUE This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. 20. PROFESSIONAL LICENSES Contractor shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other governmental agencies. Contractor shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement. 21. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature hereinbelow has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement. 25F-13 IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. ATTEST: MARIA D. HUIZAR Clerk of the Council APPROVED AS TO FORM: SONIA R. CARVALHO City Attorney By: Teresa L. Judd Assistant City Attorney Approved as to Form: By: Tracy H. Pelham Associate Counsel CITY OF SANTA ANA PAUL M. WALTERS City Manager CONTRACTOR Central Parking System, Inc. James H. Bond Executive Vice President Tax ID# 62-0789510 Seth Shurtleff VP & Regional Manager 25F-14 EXHIBIT A SPECIFICATION FOR PARKING CONTROL SERVICES 1. DESCRIPTION AND SCOPE OF WORK Contractor shall be responsible for enforcing parking regulations, as outlined in the Santa Ana Municipal Code, of over 650 weekly residential street sweeping curb miles, residential permit parking district enforcement and other parking enforcement services as assigned by the Police Department A. IMPLEMENTATION 1. Contractor will assume responsibility for parking control enforcement services of the entire City as it relates to street sweeping enforcement and other related violations as designated by the Chief of Police. 2. The street sweeping routes will be provided by the City of Santa Ana Police Department after contractor selection. 3. City Staff shall have the right to modify, reduce or delete the amount of parking enforcement schedules, routes, frequency, phases, standards, days of parking control enforcement services and remove contract personnel with prior notice to Contractor. 4. Contractor shall provide traffic control services as necessary on either an emergency or pre-planned basis. B. PERFORMANCE ON SCHEDULE Contractor will be provided work schedules which correspond to the City's established service schedules. Contractor will be provided the opportunity to discuss with the City adjusting established schedules to meet special circumstances. The City will make all final decisions pertaining to adjustment of schedules based on feasibility and efficiency with the goal of completing parking control enforcement services on the day scheduled. II. CONTRACTOR REQUIREMENTS AND RESPONSIBILITIES A. WORK ASSIGNMENTS AND SCHEDULE Contractor shall be provided schedules by the City. Contractor shall submit a written route schedule to the City Projects Manager or designee within fifteen (15) days of the effective date of an executed agreement. This schedule shall clearly identify the tasks required by this agreement and days they are scheduled to be performed in each particular area. Contractor shall have ability to review and propose schedule modifications to the City for review as efforts to improve parking control program efficiency. If it is necessary to make periodic revisions to 25F-15 this schedule, a modified schedule must be submitted for review to the Projects Manager or designee for approval prior to the date the changes are to take effect, but not less than 48-hours. Otherwise, it is intended that Contractor will develop a permanent schedule utilizing the information schedule and any other information provided by the City, which will allow the City to monitor Contractor's progress. Contractor shall enforce designated sections of the Santa Ana Municipal Code and California Vehicle Code as authorized by the Chief of Police. Contract employees may be required to appear and testify at court and confer with the City Attorney's office regarding citation appeals, when necessary. Contractor shall adjust his/her schedule to compensate for all holidays and rainy days. The designated Contractor holidays for this contract shall be New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day or as designated by City. B. CONTRACTOR PERSONNEL Contractor shall furnish the necessary enforcement personnel, including one (1) supervisor. Hours will be determined based on the needs of the City. The City of Santa Ana shall have discretion in approving changes to work hours and assignments or areas. The City of Santa Ana reserves the right to assign enforcement checkers to perform other duties relating to parking enforcement within the hours of any shift. 2. A list identifying the names of all Contractor parking enforcement personnel shall be provided to the City Projects Manager or designee. 3. Each of Contractor's employees performing work pursuant to this Request For Proposal (RFP) shall: a. Have the ability to read, write legibly, speak and comprehend the English language - Bilingual fluency in Spanish or other language approved on the City's bilingual list is preferred; b. Be trained and bonded, a minimum of twenty-one (21) years of age; c. Capable of performing assigned duties; d. Pass a background check that shall include a review of the employee's criminal history that would pose a liability for the City including crimes of violence. Convictions for traffic violations shall be assessed based on their severity, frequency and time frame. Contractor shall report the findings of the background to the Traffic Commander prior to that employee beginning work in the City of Santa Ana. The City of Santa Ana reserves the right to mandate removal of any of Contractor's employees found unacceptable to the City for any reason; e. Have a High School Diploma or its equivalent; f. Be well groomed at all times and, at a minimum, be in compliance with the Police Department's policies related to grooming standards and tattoos while on duty; g. Have a minimum of eight (8) hours of training on the City's parking citation forms and procedures including, but not limited to, use of necessary equipment, vehicle operations, traffic control procedure, recognition and reporting of stolen vehicles, etc.; h. Have a minimum of eight (8) hours of basic customer service training 25F-16 including, but not limited to, conflict resolution, handling difficult customers and cultural diversity; and Have a minimum of four (4) hours training on relevant federal, state and local laws, regulations, rules, policies, guidelines and procedures. Additional training may be required as determined by City staff. Perform a ride along with City staff, if made available, to become familiar with the various routes and enforcement practices associated with street sweeping enforcement. 4. Contractor shall have the ability to utilize new equipment as it is developed in the future, such as handheld ticketing devices, parking meter stations, etc. 5. Contractor shall be properly licensed and all of Contractor's personnel assigned to field operations shall have a current "Guard Card" license issued by the State of California pursuant to the California Business and Professions Code within sixty (60) days of being assigned to carry out duties pursuant to this contract. However, regardless of certification, no parking control checkers or supervisors shall carry or be armed with any firearm, impact weapon or electronic control device while performing their duties under this agreement. All employees assigned by Contractor shall have a valid California driver's license and remain in good standing with the California Department of Motor Vehicles. 6. Contractor must provide a field supervisor during daytime working hours to supervise all contractor enforcement employees on duty. This field supervisor may also perform ancillary duties as an enforcement checker but shall not fill in for an absent employee or perform duties that would hinder their ability to supervise personnel in the field. The field supervisor shall have substantial expertise and experience in parking enforcement duties. The supervisor shall be the primary contact between City and Contractor on matters relating to the enforcement services provided through this RFP. 7. The field supervisor shall be the primary daily operations contact to the City and shall also do the following: a. Respond to citizen complaints and provide the City's designee with a copy of the complaint and the resolution within one (1) business day or, in the event an investigation is required, the steps being taking to resolve the complaint and the date a resolution can be expected. b. Contact the City designee at least once each day to discuss and clarify operational assignments and receive any special instructions; c. Ensure that Contractor personnel perform the duties required by the RFP; and d. Prepare and submit monthly progress reports and status reports as may be required by the City designee. 8. Contractor shall be required to designate a second level supervisor. This person shall have the authority over the personnel and shall be a member of Contractor's management staff with authority to represent Contractor on policy matters. 25F-17 9. The contractor shall provide and pay for all uniforms for contract personnel assigned to work in the field. a. Uniform specifications shall include a photograph or diagram and written description of the uniforms for male and female parking enforcement personnel and include marking(s), shirt sleeves length (short or long), shoe type, the color of shirts, pants, jacket(s) and any other relative information. As an option, the contractor may allow the employee to wear shorts of the same color as the uniform pants during the summer months. b. The Santa Ana Police Department's Traffic Division Commander or his designee shall review and approve all uniforms and insignias. c. Uniforms shall be properly fit with no rips or tears and must be clean and pressed at all times to present a neat appearance. 10. If the Contractor finds it necessary to utilize substitute personnel, they are to be equal in qualifications and training to regular personnel and billed at the same rate. 11. The city designee shall conduct the final review of all contract employees prior to being assigned to perform parking enforcement services in the City of Santa Ana. The Chief of Police or his designee has the ultimate authority and discretion in the hiring and termination of personnel working on this contract. The Chief of Police or his designee may remove contract personnel, upon telephone notifications to the Contractor. C. PARKING CITATION BOOKS The city will issue numbered Parking Citation Books to the Contractor containing individually numbered citations. The Contractor shall be held accountable for the disposition of all books and citations and for stolen or lost citations. The loss of a citation will result in a charge of $100 levied against the Contractor by the City for each citation lost or unaccounted for, not to exceed $2,500 for each book. The loss of a book of citations may result in a charge against the Contractor by the City of $2,500. Such charges may be increased and the City will provide notification to the Contractor prior to action taking place. D. WORKING HOURS All parking enforcement activity hours will be determined based on the City's need. The City of Santa Ana Police Department or other designee shall have discretion in approving changes and additions to work hours and assignments or areas. E. PARKING CONTROL ENFORCEMENT SERVICES EQUIPMENT 1 The parking control enforcement vehicle or any relief/substitute vehicle used to perform this contract work shall: a. The contractor shall provide vehicles, in good repair, for use by the contractor's employees assigned to field duties. These units must be suitable for parking control and enforcement. The contractor shall be 25F-18 responsible for and pay for all operating expenses, maintenance and insurance for such vehicles. b. All vehicles are to be new at the initiation of services and allowed to be used for more than five (5) years unless otherwise approved by the city designee. All vehicles are to be kept clean, in good repair and in good appearance. c. The Contractor shall provide a listing of all parking control enforcement vehicles or any relief/substitute vehicle identifying: i. Make, model, and year. ii. Company identification unit number. iii. California license number. iv. Company vehicle colors. d. All vehicles are to be inspected by the California Highway Patrol with inspection certificates given to the Santa Ana Police Traffic Division Commander. e. The vehicles shall be equipped with: i. Fixed and permanent amber rotating beacons and all safety equipment is to be paid for and furnished by the Contractor. ii. A set of road trouble fluorescent triangles, one case of flares and five (5) orange traffic safety cones. iii. Other safety devices, which may be reasonably required by the City. 2. The Contractor shall provide instant communication access via a cellular phone/radio to all personnel while performing their duties. F. FUELING OF PARKING CONTROL ENFORCEMENT VEHICLES The Contractor shall be responsible for fueling each parking control enforcement vehicle and shall be ready to conduct enforcement activities at all scheduled times. G. REQUIRED CONTRACTOR IDENTIFICATION SIGNAGE City of Santa Ana authorized contractors will be required to have identification signage on all vehicles at all times while working in an official capacity for the City. Such signage shall be of a professional manner and maintained neat in appearance, free of graffiti, easily identifiable and in sound condition. All costs associated with the fabrication of such signage shall be borne by the Contractor. Such signage design shall be pre-approved by the Traffic Commander prior to production Signage type and material shall be plastic with magnetic backing, painted signage on vehicle or similar. Taped vehicle signage will not be allowed. 25F-19 Such signage shall state Authorized Contractor, Santa Ana Police Department, name of Contractor and Contractor telephone number or other required City designated language and markings. Signage Letter Minimum Size shall be two-inches for Authorized Contractor, Santa Ana Police Department. A minimum of one-inch height will be required for all other information. H. GLOBAL POSITIONING SYSTEM (GPS) Within sixty (60) days from initiation of services, Contractor shall provide a GPS system in all parking control enforcement vehicles used in the City, which will enable the monitoring of the parking control enforcement vehicle locatio!is at all times via computer. The system should provide the ability to monitor the day-to- day operation of the parking control enforcement vehicle including its current location, streets covered, times and total miles driven. The City and Contractor shall be enabled to view this information via computer at all times and GPS reports shall be made available at the request of the City. 1. PERFORMANCE DURING INCLEMENT WEATHER The City shall determine when the parking control enforcement operations should cease due to inclement weather or other reasons and will notify the Contractor immediately once that decision is made. 2. During the periods when inclement weather hinders normal operations, the Contractor shall adjust his/her work force in order to accomplish those activities that are not affected by weather. 3. Failure to adjust the work force as directed by the City shall result in deduction of payments to reflect only the work actually authorized and accomplished. J. INSPECTIONS The Chief of Police or his designee shall regularly inspect the parking enforcement routes and other areas subject to this Agreement to ensure that the work is being, and has been, performed in accordance with the terms identified in this agreement. All work found in such inspections not conforming to the applicable requirements shall be corrected by the Contractor and the City shall have the right to withhold payment to the Contractor until the work is corrected. K. PROTECTION OF THE PUBLIC AND DAMAGES TO EXISTING STRUCTURES The Contractor shall exercise caution at all times for the protection of persons and property. All fines, penalties and/or repair charges resulting from the Contractor's actions shall be the sole responsibility of the Contractor. 2. The Contractor shall not permit placing or use equipment in such a manner as to block vehicle traffic lanes or create safety hazards unless engaged in traffic control operations authorized by the City. In such cases, the Contractor shall 25F-20 only use vehicles or equipment in a safe manner as prescribed by the training required by this contract. The Contractor shall be responsible for the use of all appropriate warning traffic safety devices when deemed necessary. 3. Methods proposed by the Contractor and approved by the City shall not harm, deface or damage City streets, street trees, sidewalks or street curbs. In the event that damage to the City's right-of-way has occurred in the course of work, the Contractor shall be solely responsible for its repair or replacement. L. SPECIFICATIONS This scope of services is intended to cover all labor, material and standards of workmanship to be employed for in this work plan or reasonably implied by terms of same. Work or materials of a minor nature which may not be specifically mentioned, but which may be reasonably assumed as necessary for the completion of this work, shall be performed by the Contractor as if described in the specifications. M. CUSTOMER SERVICE Contractor shall provide service, which is accessible, courteous, responsive, timely, equitable and given in the spirit of professionalism and mutual respect. All Contractor personnel are a reflection of the City of Santa Ana and as such are expected to: Interact with customers and City officials, whether in person or on the phone, in a pleasant, respectful and professional manner. 2. Give full attention to each customer's needs by asking questions. Provide information, products and service in an accurate, organized and complete manner. Determine that the customer's request has been fulfilled. 3. Comply with all federal, state, county, and city laws and regulations. 4. Use adequate equipment that is kept clean and neat at all times. 5. Train other Contractor employees to be polite and courteous during public contact. 6. Employ truth and accuracy in reporting customer service records. N. RECORDS The Contractor shall keep accurate records concerning all of his/her employees or agents and provide the City with names and telephone numbers of emergency contact employees. The Contractor shall complete a monthly report indicating work performed, including GPS maps of routes (if required by City) and submit this completed report to the City Projects Manager or designee. This report should also contain a description of work performed, including personnel hours, equipment, and any additional work, which the Contractor deems to be beyond the scope of the contract. Payment for this work will not be authorized unless the 25F-21 additional work and the costs thereof are first approved by the City. A phone log will be submitted monthly of all calls from the City of Santa Ana Public Works Agency and the City of Santa Ana Police Department to the Contractor, identifying whether or not those calls require a request for service, and a description of the action taken from the City call. The Contractor shall provide monthly phone customer service logs from the public, indicating name, date, time and phone number of caller, reason for request, response/action by Contractor and time required to address request. Such logs shall be accurate and truthful. The Contractor shall permit the City to inspect and audit its books and records regarding City-provided services at any reasonable time. 0. CITATION PROCESSING The contractor shall submit all citations issued by their employees to the City's designated citation processing center in a timely manner. In the event of an error on a citation or when a citation is deemed by the Traffic Commander to have been issued inappropriately, the Contractor shall bear the processing cost of said citation to include fees for data entry, dismissal, notices, removal of DMV holds, etc. This provision shall not apply to citations dismissed in the Interest of Justice or those citations that are issued in good faith but are dismissed due to circumstances that are not within the control of the Contractor. P. ON-CALL/AFTER HOURS PARKING ENFORCEMENT/SPECIAL DETAILS The City of Santa Ana anticipates the need for parking control personnel to assist with parking enforcement and/or traffic control for pre-planned events such as parades, special events, marathons and nighttime parking enforcement. The City will make every effort to provide the Contractor with as much advanced notice as possible when these services are required. In addition, the Contractor will provide the City with names and telephone numbers of at least two qualified contact persons or a telephone answering service shall be utilized and the answering service shall be capable of contacting the Contractor by radio or cellular phone who can be called by City representatives when emergency calls for service occur during hours when the Contractor's normal work force is not present in the City of Santa Ana. These Contractor representatives shall respond to said emergency within one (1) hour from receiving notification. The City anticipates the need for this service of up to five (5) occurrences per year for events that cannot be predicted in advance such as power outages, major collisions or other events that require traffic control on a wide scale. If additional personnel are required, the Contractor agrees to make every effort to fulfill the needs of the City to help mitigate the issue necessitating the response in a timely fashion. Q. SUPERVISION OF CONTRACT AND MEETINGS WITH CITY All work shall meet with the approval of the Santa Ana Police Department. As determined necessary by the City, there shall be a minimum of one monthly meeting with the Contractor and the City representative to determine progress 25F-22 and to establish areas needing attention. Status reports of activities performed by the Contractor will be submitted in writing to the City on a weekly basis or as determined necessary by the City. Any specific problem area which does not meet the conditions of the specifications set forth herein shall be called to the attention of the Contractor and if not corrected, payment to the Contractor will not be made until condition is corrected in a satisfactory manner as set forth in the specifications. R. MATERIALS AND EQUIPMENT The contractor shall make a reasonable effort to purchase equipment and materials in the City of Santa Ana and to utilize Santa Ana vendors. Such efforts shall be provided to the City. The City shall have the ability to provide a list of possible Santa Ana vendors to the Contractor. The City has the option to purchase and provide materials. The City has the option to purchase special material or the City will reimburse the Contractor for purchase of special material only after authorization by the City. III. DEFINITIONS 1. City - shall mean City of Santa Ana and representatives of the City of Santa Ana, i.e. Police Department or Public Works Agency. 2. Contractor Holidays - New Year's Labor Day, Thanksgiving Day and City. Day, Memorial Day, Independence Day, Christmas Day or as designated by the 3. Inclement Weather - weather conditions that prohibit the effective operation of parking control enforcement operations. 4. Street - all paved dedicated public rights-of-way within the existing or future City limits. 5. Parking Enforcement Supervisor - an employee of the contractor with supervisory authority over the Parking Enforcement Checkers and possesses the requisite authority to make decisions, respond to complaints on behalf of the company and engage designees from the City regarding any service concerns. As an ancillary duty, a Parking Enforcement Supervisor may perform the duties of a Parking Enforcement Checker as outlined in this RFP including the enforcement of designated sections of the Santa Ana Municipal Code or the California Vehicle Code as authorized by the Chief of Police or traffic control. 6. Parking Enforcement Checker - an employee of the contractor assigned to perform the duties outlined in this RFP including the enforcement of designated sections of the Santa Ana Municipal Code or the California Vehicle Code as authorized by the Chief of Police or traffic control. 25F-23 25F-24 EXHIBIT B CENTRAL PARKING SYSTEM TRANSITION PLAN FOR THE CITY OF SANTA ANA 25F-25 ?'"s"ue`' City of Santa Ana Transition Plan Central 1 , PARKING Ifto? AC130n ' ?eri0lt ; me w t Administration Transition Meeting with City Reps 1202012 I Business License Muhammad 0 days /20!3012 PS Contad List Jeff Z Dan 80 12012 Prepare Plan of Operations Muhammad Peter Jeff 14 Da 6/202012 Transition Update to City 6/2313012 Transition Meeting with City Reps SW/2012 Transition Update to City 7/512012 Transition Meeting With City Reps 1 711012012 Transition Update to City 711&12012 1 Transition Meeting with City Reps 712412012 Commence Operations 6/112012 Personnel Staffincl Identify staff needs Muhammad Petsr.Jeffi 612012012 Evaluate wdsling personnel Mtad Peter Jeff 2 Day 612012012 Place ads for help Local HR 1 Day 6/40012 Interview appilicants Local HR Jeff 3 Da 61268012 Submit Baftround Checks Local HR 5 pay* Make offers Local HR Jeff NA Develop Schedulee Peter Jeff Local HR 1 day 7/5112 C©nduct Employee Orientation Local HR 7/13112 Handbooks Local FIR above valuation F04 rum Local HR See above Health Insurance Billing Local HR See above Personnel Files Local HR See above Set Payroll Records Local HR See above Name Tags Peter 1 Da 7116112 Uniforms Design 5i (See Marketing for LOW) Muhammad,Petar,Jeff 10 Lays 6/2712012 Get diem approval for uniforms Jeff above 68712012 Order uniforms Peter See above 6139x2012 Equipment Vehicles Order Vehicles Muhammad 14 Da 62012012 Order Beacon Lights Peter 8 Do" 642012012 Order ftnage for Vehicles Peter 6 Pays 6202012 Omer Emergency Kit for Vehicles Peter 5 Da 620/2012 Order Gas Cards Muhammad 10 Da 62012012 Communication Order GIPS for Vehicles Muhammad 7 Dave 6802012 Order Nexhd Radios Peter 5 Days 6/202012 Order Smart Phone (JeM Petar 4 Dan 620/2012 Project Pr aration Route Details Create Detail Route Maps Peter Jeff 7 Dave 7/1012012 Citation Procedure SAPD Peter Jeff 3 Dave 7/10/2012 0 orations Trainiry MVP and Ambassador Tr ' ' Muhammad Peter Jeff 2 Da 61162012 Drive Route with CPS Supervisor 3 Da 71=012 Cross Train Newport Enforcement Staff and Floating Supervisor 3 Days 7838012 Location I Citab"Wehicle In aWasf Peter. Jeff - 1 Da 71102012 ' El l 6/20/2012 Page 1 City of Santa Ana Transition Plan 25F-26 Exhibit B EXHIBIT C PROPOSER'S STATEMENT AND PROPOSAL ITEM PRICING 25F-27 CITY OF SANTA ANA POLICE DEPARTMENT REQUEST FOR PROPOSALS FOR PARKING CONTROL ENFORCEMENT SERVICES (RFP 12-030) PROPOSERS STATEMENT and PROPOSAL ITEM PRICING EXHIBIT B Certification - I certify that I have read, understand and agree to the terms and conditions of this Request for Proposal. I have examined the Scope of Services (Exhibit A) and am familiar with the scope of work locations. I am familiar with all the existing conditions and limitation that may impact work requests. I understand and agree that I am responsible for reporting any errors, omissions or discrepancies to the City for clarification prior to the submission of my proposal. Proposal Item Price - Pricing shall be based on an hourly cost for services described in Exhibit A. Fee must be inclusive of all costs, including but not limited to, direct and indirect costs for labor, overhead, incidental supplies, travel, mileage, and fuel. Any special materials will be purchased by the Contractor only after discussed and authorized by the City Projects Manager or designee in writing. The quantity of hours identified below are best approximations and are for estimate purposes only and can be modified as determined necessary by City. Contractor shall only be paid for services performed. Refer to Section IV.L. Terms and Conditions - Employment of Displaced Santa Ana Workforce (page 21). The award will be based on the Total Extended Cost (assuming no displaced City of Santa Ana employees will need to be hired). LINE DESCRIPTION QUANTITY UNIT UNIT UNIT EXTENDED QUANTITY PRICE TOTAL PRICE 1 Supervisor -Parking Enforcement 1 Hourly 2,080 $36.79 _ $76,523.20 2 Checker - Parking Enforcement TBD Hourly 11,100 $26.73 $296,703.00 Total Extended Cost (Add Lines 1 and 2): $373,226.20 Total Extended Cost - Written Add Lines 1 and 2) Additional Hourly Cost per.Checker for Potential Displaced City Employee D i Y e 1 Hourly q / ur ng ear One If N cessar : 3 On-Call - Parking Enforcement 1 Hourly Flat Rate CENTRAL PARKING SYSTEM, INC. 714.751-2855 F 751-3650 LEGAL NAME OF COMPANY rI 3420 BRISTOL STREET, SUITE 225, COSTA MESA, CA 92626 PHONE AND FAX NUMBER BUSINESS ADDRESS MUHAMMAD MANSOOR GENERAL MANAGER IN I EU NAME UF- AU I HORIZED AGENT IGNA 62-07t TITLE 06/28/2012 mmansoor@parking.com ht Ut- AU I HUHILEU ADEN 1 510 DATE E-MAIL ADDRESS FEDERAL ID NUMBER (IF APPICABLE) CONTRACTOR LICENSE NUMBER (IF APPICABLE) THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NON-RESPONSIVE City of Santa Ana Police Department Request for Proposals for Parking Control Enforcement Services Page 23 Exhibit C 25F-28 Exh'l'bit 2 25F-29 CITY OF SANTA ANA POLICE DEPARTMENT REQUEST FOR PROPOSALS FOR PARKING CONTROL ENFORCEMENT SERVICES (RFP 12-030) EXHIBIT A - SCOPE OF SERVICES 1. DESCRIPTION AND SCOPE OF WORK The City of Santa Ana is issuing this request for proposal (RFP) for Parking Control Enforcement Services for enforcing parking regulations as outlined in the Santa Ana Municipal Code of over 650 weekly residential street sweeping curb miles, residential permit parking district enforcement and other parking enforcement services as assigned by the Police Department A. IMPLEMENTATION 1. The parking control enforcement vendor will assume responsibility for parking control enforcement services of the entire City. The street sweeping routes will be provided by the City of Santa Ana Police Department after contractor selection. 3. City Staff shall have the right to modify, reduce or delete the amount of parking enforcement schedules, routes, frequency, phases, standards, days of parking control enforcement services and remove contract personnel with prior notice to Contractor. 4. The Contractor shall provide traffic control services as necessary on either an emergency or pre- planned basis. 5. The term of the contract is a two (2) year contract, with a possibility for three additional, two-year renewal options at the discretion of the City; a maximum total of eight (8) years. B. PERFORMANCE ON SCHEDULE The Contractor will be provided work schedules which correspond to the City's established service schedules. The Contractor will be provided the opportunity to discuss with the City adjusting established schedules to meet special circumstances. The City will make all final decisions pertaining to adjustment of schedules based on feasibility and efficiency with the goal of completing parking control enforcement services on the day scheduled. II. CONTRACTOR REQUIREMENTS AND RESPONSIBILITIES A. WORK ASSIGNMENTS AND SCHEDULE The Contractor shall be provided schedules by the City. The Contractor shall submit a written route schedule to the City Projects Manager or designee within fifteen (15) days of the effective date of an executed agreement. This schedule shall clearly identify the tasks required by this agreement and days they are scheduled to be performed in each particular area. Contractor shall have ability to review and propose schedule modifications to the City for review as efforts to improve parking control program efficiency. If it is necessary to make periodic revisions to this schedule, a modified schedule must be submitted for review to the Projects Manager or designee for approval prior to the date the changes are to take effect, but not less than 48-hours. Otherwise, it is intended that the Contractor will develop a permanent schedule utilizing the information schedule and any other information provided by the City, which will allow the City to monitor the Contractor's progress. The contractor shall be able to enforce designated sections of the Santa Ana Municipal Code and California Vehicle Code as authorized by the City of Santa Ana Police Department Request for Proposals for Parking Control Enforcement Services Page 10 25F-30 Chief of Police. Contract employees may be required to appear and testify at court and confer with the City Attorney's office regarding citation appeals, when necessary. The Contractor shall adjust his/her schedule to compensate for all holidays and rainy days. The designated Contractor holidays for this contract shall be New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day or as designated by City. B. CONTRACTOR PERSONNEL 1. The contractor shall furnish the necessary enforcement personnel, including one (1) supervisor. Hours will be determined based on the needs of the City. The City of Santa Ana shall have discretion in approving changes to work hours and assignments or areas. The City of Santa Ana reserves the right to assign enforcement checkers to perform other duties relating to parking enforcement within the hours of any shift. 2. A list identifying the names of all Contractor parking enforcement personnel shall be provided to the City Projects Manager or designee. 3. Each of the Contractor's employees performing work pursuant to this Request For Proposal (RFP) shall: a. Have ability to read, write legibly, speak and comprehend the English language - Bilingual fluency in Spanish or other language approved on the City's bilingual list is preferred; b. Trained and bonded, a minimum of twenty-one (21) years of age; c. Capable of performing assigned duties; d. Pass a background check that shall include a review of the employee's criminal history that would pose a liability for the City including crimes of violence. Convictions for traffic violations shall be assessed based on their severity, frequency and time frame. The City of Santa Ana reserves the right to mandate removal of any contractor's employees found unacceptable to the City for any reason; e. Have a High School Diploma or its equivalent; f. Be well groomed at all times and, at a minimum, be in compliance with the Police Departments policies related to grooming standards and tattoos while on duty; g. Have a minimum of eight (8) hours of training on the City's parking citation forms and procedures including, but not limited to, use of necessary equipment, vehicle operations, traffic control procedure, etc.; h. Have a minimum of eight (8) hours of basic customer service training including, but not limited to, conflict resolution, handling difficult customers and cultural diversity; and i. Have a minimum of four (4) hours training on relevant federal, state and local laws, regulations, rules, policies, guidelines and procedures. Additional training may be required as determined by City staff. 4. The Contractor shall have the ability to utilize new equipment as it is developed in the future, such as handheld ticketing devices, parking meter stations, etc. The contractor shall be properly licensed and all of the contractors' personnel assigned to field operations shall have a current "Guard Card" license issued by the State of California pursuant to the California Business and Professions Code. However, regardless of certificati-Dn, no parking control checkers or supervisors shall carry or be armed with any firearm, impact weapon or electronic control device while performing their duties under this agreement. All employees assigned by the contractor shall have a valid California driver's license and remain in good standing with the California Department of Motor Vehicles. City of Santa Ana Police Department Request for Proposals for Parking Control Enforcement Services Page 11 25F-31 6. The contractor must provide a field supervisor during daytime working hours to supervise all contractor enforcement employees on duty. This field supervisor may also perform ancillary duties as an enforcement checker but shall not fill in for an absent employee or perform duties that would hinder their ability to supervise personnel in the field. The field supervisor shall have substantial expertise and experience in parking enforcement duties. The supervisor shall be the primary contact between the city and contractor on matters relating to the enforcement services provided through this RFP. 7. The Supervisor shall be the primary daily operations contact to the City and shall also do the following: a. Respond to citizen complaints and provide the City's designee with a copy of the complaint and the resolution or, in the event an investigation is required, the steps being taking to resolve the complaint and the date a resolution can be expected. b. Contact the City designee at least once each day to discuss and clarify operational assignments and receive any special instructions; c. Ensure that contractor personnel perform the duties required by the RFP; and d. Prepare and submit monthly progress reports and status reports as may be required by the city designee. 8. The contractor shall be required to designate a second level supervisor. This person shall have the authority over the personnel and shall be a member of the contractor's management staff with authority to represent the contractor on policy matters. 9. The contractor shall provide and pay for all uniforms for contract personnel assigned to work in the field. a. Uniform specifications shall include a photograph or diagram and written description of the uniforms for male and female parking enforcement personnel and include marking(s), shirt sleeves length (short or long), shoe type, the color of shirts, pants, jacket(s) and any other relative information. As an option, the contractor may allow the employee to weir shorts of the same color as the uniform pants during the summer months. b. The Santa Ana Police Department's Traffic Division Commander or his designee shall review and approve all uniforms and insignias, c. Uniforms shall be properly fit with no rips or tears and must be clean and pressed at all times to present a neat appearance. 10. If the Contractor finds it necessary to utilize substitute personnel, they are to be equal in qualifications and training to regular personnel and billed at the same rate. 11. The city designee shall conduct the final review of all contract employees prior to being assigned to perform parking enforcement services in the City of Santa Ana. The Chief of Police or his designee has the ultimate authority and discretion in the hiring and termination of personnel working on this contract. The Chief of Police or his designee may remove contract personnel, upon telephone notifications to the Contractor. C. PREVAILING WAGE Prevailing wage will not be required for this contract. City of Santa Ana Police Department Request for Proposals for Parking Control Enforcement Services Page 12 25F-32 D. PARKING CITATION BOOKS The city will issue numbered Parking Citation Books to the Contractor containing individually numbered citations. The Contractor shall be held accountable for the disposition of all books and citations and for stolen or lost citations. The loss of a citation will result in a charge of $100 levied against the Contractor by the City for each citation lost or unaccounted for, not to exceed $2,500 for each book. The loss of a book of citations may result in a charge against the Contractor by the City of $2,500. Such charges may be increased and the City will provide notification to the Contractor prior to action taking place. E. WORKING HOURS All parking enforcement activity hours will be determined based on the City's need. The City of Santa Ana Police Department or other designee shall have discretion in approving changes and additions to work hours and assignments or areas. F. PARKING CONTROL ENFORCEMENT SERVICES EQUIPMENT 1. The parking control enforcement vehicle or any relief/substitute vehicle used to perform this contract work shall: a. The contractor shall provide vehicles, in good repair, for use by the contractor's employees assigned to field duties. These units must be suitable for parking control and enforcement. The contractor shall be responsible for and pay for all operating expenses, maintenance and insurance for such vehicles. b. All vehicles are to be no more than (3) three years in age, unless otherwise approved by the city designee. All vehicles are to be kept clean, in good repair and in good appearance. c. The Contractor shall provide a listing of all parking control enforcement vehicles or any relief/substitute vehicle identifying: i. Make, model, and year. ii. Company identification unit number. iii. California license number. iv. Company vehicle colors. d. All vehicles are to be inspected by the California Highway Patrol with inspection certificates given to the Santa Ana Police Traffic Division Commander, e. The vehicles shall be equipped with: i. Fixed and permanent amber rotating beacons and all safety equipment is to be paid for and furnished by the Contractor. ii. A set of road trouble fluorescent triangles, one case of flares and five (5) orange traffic safety cones. iii. Other safety devices, which may be reasonably required by the City. 2. The Contractor shall provide instant communication access via a cellular phone/radio to all personnel while performing their duties. City of Santa Ana Police Department Request for Proposals for Parking Control Enforcement Services Page 13 25F-33 G. FUELING OF PARKING CONTROL ENFORCEMENT VEHICLES The Contractor shall be responsible for fueling each parking control enforcement vehicle and shall be ready to conduct enforcement activities at all scheduled times. H. REQUIRED CONTRACTOR IDENTIFICATION SIGNAGE City of Santa Ana authorized contractors will be required to have identification signage on all vehicles at all times while working in an official capacity for the City. Such signage shall be of a professional manner and maintained neat in appearance, free of graffiti, easily identifiable and in sound condition. All costs associated with the fabrication of such signage shall be borne by the Contractor. Such signage design shall be pre-approved by the Traffic Commander prior to production. Signage type and material shall be plastic with magnetic backing, painted signage on vehicle or similar. Taped vehicle signage will not be allowed. Such signage shall state Authorized Contractor, Santa Ana Police Department, name of Contractor and Contractor telephone number or other required City designated language and markings. Signage Letter Minimum Size shall be two-inches for Authorized Contractor, Santa Ana Police Department. A minimum of one-inch height will be required for all other information. 1. GLOBAL POSITIONING SYSTEM (GPS) It is highly desirable for the Contractor to provide a GPS system in all parking control enforcement vehicles used in the City that enables the monitoring of the parking control enforcement vehicle locations at all times via computer, The system should provide the ability to monitor the day-to-day operation of the parking control enforcement vehicle including its current location, streets covered, times and total miles driven. If provided, the City and Contractor shall be enabled to view this information via computer at all times and GPS reports shall be made available at the request of the City. J. PERFORMANCE DURING INCLEMENT WEATHER 1. The City shall determine when the parking control enforcement operations should cease due to inclement weather or other reasons and will notify the Contractor immediately once that decision is made. 2. During the periods when inclement weather hinders normal operations, the Contractor shall adjust his/her work force in order to accomplish those activities that are not affected by weather. Failure to adjust the work force as directed by the City shall result in deduction of payments to reflect only the work actually authorized and accomplished. K. INSPECTIONS The Chief of Police or his designee shall regularly inspect the parking enforcement routes and other areas subject to this Agreement to ensure that the work is being, and has been, performed in accordance with the terms identified in this agreement. All work found in such inspections not conforming to the applicable requirements shall be corrected by the Contractor and the City shall have the right to withhold payment to the Contractor until the work is corrected. City of Santa Ana Police Department Request for Proposals for Parking Control Enforcement Services Page 14 25F-34 L. PROTECTION OF THE PUBLIC AND DAMAGES TO EXISTING STRUCTURES 1. The Contractor shall exercise caution at all times for the protection of persons and property. All fines, penalties and/or repair charges resulting from the Contractor's actions shall be the sole responsibility of the Contractor. 2. The Contractor shall not permit placing or use equipment in such a manner as to block vehicle traffic lanes or create safety hazards unless engaged in traffic control operations authorized by the City. In such cases, the Contractor shall only use vehicles or equipment in a safe manner as prescribed by the training required by this contract. The Contractor shall be responsible for the use of all appropriate warning traffic safety devices when deemed necessary. 3. Methods proposed by the Contractor and approved by the City shall not harm, deface or damage City streets, street trees, sidewalks or street curbs. In the event that damage to the City's right-of-way has occurred in the course of work, the Contractor shall be solely responsible for its repair or replacement. M. SPECIFICATIONS This scope of services is intended to cover all labor, material and standards of workmanship to be employed for in this work plan or reasonably implied by terms of same. Work or materials of a minor nature which may not be specifically mentioned, but which may be reasonably assumed as necessary for the completion of this work, shall be performed by the Contractor as if described in the specifications. N. CUSTOMER SERVICE Contractor shall provide service, which is accessible, courteous, responsive, timely, equitable and given in the spirit of professionalism and mutual respect. All Contractor personnel are a reflection of the City of Santa Ana and as such are expected to: Interact with customers and City officials, whether in person or on the phone, in a pleasant, respectful and professional manner. 2. Give full attention to each customer's needs by asking questions. Provide information, products and service in an accurate, organized and complete manner. Determine that the customer's request has been fulfilled. 3. Comply with all federal, state, county, and city laws and regulations. 4. Use adequate equipment that is kept clean and neat at all times. 5. Train other Contractor employees to be polite and courteous during public contact. 6. Employ truth and accuracy in reporting customer service records. O. RECORDS The Contractor shall keep accurate records concerning all of his/her employees or agents and provide the City with names and telephone numbers of emergency contact employees. The Contractor shall complete a monthly report indicating work performed, including GPS maps of routes (if required by City) and submit this completed report to the City Projects Manager or designee. This report should also contain a description of work performed, including personnel hours, equipment, and any additional work, which the Contractor deems to be beyond the scope of the contract. Payment for this work will City of Santa Ana Police Department Request for Proposals for Parking Control Enforcement Services Page 15 25F-35 not be authorized unless the additional work and the costs thereof are first approved by the City. A phone log will be submitted monthly of all calls from the City of Santa Ana Public Works Agency and the City of Santa Ana Police Department to the Contractor, identifying whether or not those calls require a request for service, and a description of the action taken from the City call. The Contractor shall provide monthly phone customer service logs from the public, indicating name, date, time and phone number of caller, reason for request, response/action by Contractor and time required to address request. Such logs shall be accurate and truthful. The Contractor shall permit the City to inspect and audit its books and records regarding City-provided services at any reasonable time. P. CITATION PROCESSING The contractor shall submit all citations issued by their employees to the City's designated citation processing center in a timely manner. In the event of an error on a citation or when a citation is deemed by the Traffic Commander to have been issued inappropriately, the Contractor shall bear the processing cost of said citation to include fees for data entry, dismissal, notices, removal of DMV holds, etc. This provision shall not apply to citations dismissed in the Interest of Justice or those citations that are issued in good faith but are dismissed due to circumstances that are not within the control of the contractor. Q. ON-CALL/AFTER HOURS PARKING ENFORCEMENT/SPECIAL DETAILS The City of Santa Ana anticipates the need for parking control personnel to assist with parking enforcement and/or traffic control for pre-planned events such as parades, special events, marathons and nighttime parking enforcement. The City will make every effort to provide the Contractor with as much advanced notice as possible when these services are required. In addition, the Contractor will provide the City with names and telephone numbers of at least two qualified contact persons or a telephone answering service shall be utilized and the answering service shall be capable of contacting the Contractor by radio or cellular phone who can be called by City representatives when emergency calls for service occur during hours when the Contractor's normal work force is not present in the City of Santa Ana. These Contractor representatives shall respond to said emergency within one (1) hour from receiving notification. The City anticipates the need for this service of up to 5-occurrences per year for events that cannot be predicted in advance such as power outages, major collisions or other events that require traffic control on a wide scale. If additional personnel are required, the Contractor agrees to make every effort to fulfill the needs of the City to help mitigate the issue necessitating the response in a timely fashion. R. SUPERVISION OF CONTRACT AND MEETINGS WITH CITY All work shall meet with the approval of the Santa Ana Police Department. As determined necessary by the City, there shall be a minimum of one monthly meeting with the Contractor and the City representative to determine progress and to establish areas needing attention. Status reports of activities performed by the Contractor will be submitted in writing to the City on a weekly basis or as determined necessary by the City. Any specific problem area which does not meet the conditions of the specifications set forth herein shall be called to the attention of the Contractor and if not corrected, payment to the Contractor will not be made until condition is corrected in a satisfactory manner as set forth in the specifications. City of Santa Ana Police Department Request for Proposals for Parking Control Enforcement Services Page 16 25F-36 S. MATERIALS AND EQUIPMENT The contractor shall make a reasonable effort to purchase equipment and materials in the City of Santa Ana and to utilize Santa Ana vendors. Such efforts shall be provided to the City. The City shall have the ability to provide a list of possible Santa Ana vendors to the Contractor. The City has the option to purchase and provide materials. The City has the option to purchase special material or the City will reimburse the Contractor for purchase of special material only after authorization by the City. III. DEFINITIONS City - shall mean City of Santa Ana and representatives of the City of Santa Ana, i.e. Police Department or Public Works Agency. 2. Contractor Holidays - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day or as designated by the City. 3. Inclement Weather - weather conditions that prohibit the effective operation of parking control enforcement operations. 4. Street - all paved dedicated public rights-of-way within the existing or future City limits. 5. Parking Enforcement Supervisor - an employee of the contractor with supervisory authority over the Parking Enforcement Checkers and possesses the requisite authority to make decisions, respond to complaints on behalf of the company and engage designees from the City regarding any service concerns. As an ancillary duty, a Parking Enforcement Supervisor may perform the duties of a Parking Enforcement Checker as outlined in this RFP including the enforcement of designated sections of the Santa Ana Municipal Code or the California Vehicle Code as authorized by the Chief of Police or traffic control. 6. Parking Enforcement Checker - an employee of the contractor assigned to perform the duties outlined in this RFP including the enforcement of designated sections of the Santa Ana Municipal Code or the California Vehicle Code as authorized by the Chief of Police or traffic control. IV. TERMS AND CONDITIONS A. TERM The term of this Contract is projected to commence on or about July 1, 2012 and terminate June 30, 2014. unless earlier terminated as set forth in Section H, below. City is granted an option to renew up to three additional two-year periods. Said options shall be exercised in writing at least thirty (30) days prior to the end of the initial term or any extension thereof. B. CONTINUED FUNDING In the event funding is not allocated for parking control enforcement services during the annual budget approval process, the City shall notify the provider of such occurrence in writing at least thirty (30) days before the end of the current fiscal period, and contract shall terminate on the last day of current fiscal period without penalty or expense to the City City of Santa Ana Police Department Request for Proposals for Parking Control Enforcement Services Page 17 25F-37 C. COMPENSATION 1. City agrees to pay and Contractor agrees to accept as total payment for its services, the rates and charges set forth in Contractor's Proposal, attached hereto and incorporated by reference. The annual amount to be expended for parking control enforcement services shall not exceed $ __annually, during the term of this Agreement. 2. Invoices a. The Contractor shall submit a monthly invoice by the 15"' of the month to the City for the services rendered in the prior month. b. All invoices for work performed under this contract shall be submitted electronically in a Microsoft Excel 2003 format or newer, or other format approved by the City Projects Manager or designee. c. The invoice shall include the following information at a minimum: i. Contractor's invoice number ii. Beginning and ending dates for services iii. City work order number (if applicable) iv. Work site address/location (if applicable) V. Unit cost, subtotals and total for invoice vi. GPS Route Maps (if determined required by City) 3. Payment by City shall be made within sixty (60) days following receipt of proper invoice, subject to City accounting procedures. Payment need not be made for work which fails to meet the standards of performance of a professional parking control enforcement services. 4. Adjustments to Charges The parties may annually agree to an adjustment of parking control enforcement services charges (not to exceed 2%) commencing at the end of the first year of the agreement, utilizing the month of December statistics and supporting documentation. The two indices which will be used for determining adjustments to parking control enforcement services charges shall be the most recent December Consumer Price Index (CPI) for All Urban Consumers for Los Angeles-Anaheim-Riverside CMSA, published by the United States Department of Labor Bureau of Labor Statistics or any relevant successor for the Orange County area. 5. Extra Work No new work of any kind shall be considered unless a separate estimate is given for said work and the estimate is approved by the City in writing before the work is commenced. The Contractor will be required to provide detailed information of such extra work. Documentation of contract compliance may be required on some occasions. D. INDEPENDENT CONTRACTOR Contractor shall during the entire term of this Contract, be construed to be an independent contractor and not an employee of the City. This Contract is not intended nor shall it be construed to create an employer-employee relationship, a joint venture relationship, or to allow the City to exe,cise discretion or control over the manner in which Contractor performs the services required by this Contract. However, the services to be provided by Contractor shall be provided in a manner consistent with all City of Santa Ana Police Department Request for Proposals for Parking Control Enforcement Services Page 18 25F-38 applicable standards and regulations governing such services. Contractor shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. E. INSURANCE Prior to undertaking performance of work under this Contract, Contractor shall maintain and shall require its subcontractors, if any, to obtain and maintain insurance as described below: Commercial General Liability Insurance. Contractor shall maintain commercial general liability insurance which shall include, but not be limited to protection against claims arising from bodily and personal injury, including death resulting there from and damage to property, resulting from any act or occurrence arising out of Contractor's operations in the performance of this Agreement, including, without limitation, acts involving vehicles. The amounts of insurance shall be not less than the following: single limit coverage applying to bodily and personal injury, including death resulting there from, and property damage, in the total amount of $2,000,000 per occurrence, $2,000,000 in the aggregate. 2. Business automobile liability insurance, or equivalent form, with a combined single limit of not less than $2,000,000 per occurrence. Such insurance shall include coverage for owned, hired and non- owned automobiles. 3. Worker's Compensation Insurance. In accordance with the provisions of Section 3300 of the Labor Code, Contractor is required to be insured against liability for worker's compensation or to undertake self-insurance. Prior to commencing the performance of the work under this Contract, Contractor agrees to obtain and maintain any employer's liability insurance with limits not less than $1,000,000 per accident. The following requirements apply to the insurance to be provided by Contractor pursuant to this section: a. Commercial general liability and business automobile insurance policies shall (a) name the City, its officers, employees, agents, volunteers and representatives as additional insured(s); (b) be primary and not contributory with respect to insurance or self-insurance programs maintained by the City; and (c) contain standard separation of insureds provisions. A sample additional insured endorsement is attached hereto as Exhibit C. Contractor shall maintain all insurance required above in full force and effect for the entire period covered by this Agreement, b. Certificates of insurance shall be furnished to the City upon execution of this Contract and shall be approved in form by the City Attorney. c. Certificates and policies shall state that the policies shall not be canceled or reduced in coverage or changed in any other material aspect without thirty (30) days prior written notice to the City. If Contractor fails or refuses to produce or maintain the insurance required by this section or fails or refuses to furnish the City with required proof that insurance has been procured and is in force and paid for, the City shall have the right, at the City's election, to forthwith terminate this Contract. Such termination shall not affect Contractor's right to be paid for its time and materials expended prior to notification of termination. Contractor waives the right to receive compensation and agrees to indemnify the City for any work performed prior to approval of insurance by the City. City of Santa Ana Police Department Request for Proposals for Parking Control Enforcement Services Page 19 25F-39 F. HOLD HARMLESS/ INDEMNIFICATION To the fullest extent permitted by law, Contractor shall indemnify, defend and hold harmless City, its officers, agents and employees (collectively, the "Indemnified Parties") from and against any and all claims (including, without limitation, claims for bodily injury, death or damage to property), demands, obligations, damages, actions, causes of action, suits, losses, judgments, fines, penalties, liabilities, costs and expenses (including, without limitation, attorney's fees, disbursements and court costs) of every kind and nature whatsoever (individually, a Claim; collectively, "Claims"), which may arise from or in any manner relate (directly or indirectly) to any work performed or services provided under this Contract (including, without limitation, defects in workmanship and/or materials) or Contractor's presence or activities conducted performing the work (including the negligent and/or willful acts, errors and/or omissions of Contractor, its principals, officers, agents, employees, vendors, suppliers, contractors, subcontractors, anyone employed directly or indirectly by any of them or for whose acts they may be liable for any or all of them). Notwithstanding the foregoing, nothing herein shall be construed to require Contractor to indemnify the Indemnified Parties from any Claim arising from the sole negligence or willful misconduct of the Indemnified Parties. Nothing in this indemnity shall be construed as authorizing any award of attorney's fees in any action on or to enforce the terms of this Contract. This indemnity shall apply to all claims and liability regardless of whether any insurance policies are applicable. The policy limits do not act as a limitation upon the amount of incemnification to be provided by the Contractor. G. NOTICE Any notice, tender, demand, delivery or other communication pursuant to this Contract shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by telefacsimile or other telegraphic communication to the following persons: To City: Clerk of the Council City of Santa Ana 20 Civic Center Plaza (M-30) P.O. Box 1988 Santa Ana, CA 92702-1988 Fax 714-647-6956 With courtesy copy to: Douglas McGeachy, Commander City of Santa Ana Office of the Police Chief Santa Ana Police Department 60 Civic Center Plaza Santa Ana, CA 92701 Fax 714-245-8190 H. TERMINATION The City reserves the right to terminate the contract, without penalty, for cause immediately or without cause. 1. In the event Contractor fails or refuses to timely perform any of the provisions of this Agreement in the manner required, or if Contractor violates any provision of this Agreement, Contractor shall be deemed in default. City shall provide written notice of such default to Contractor's Project Manager. City of Santa Ana Police Department Request for Proposals for Parking Control Enforcement Services Page 20 25F-40 Contractor shall cure said default within a period of two (2) working days. If such cure is not completed in a timely manner, City may assess liquidated damages or terminate the Agreement forthwith by giving written notice to Contractor's Project Manager. City may, in addition to the other remedies provided in this Agreement or authorized by law, terminate this Agreement by giving written notice of termination. Contractor shall be responsible for all costs incurred by City, including replacement costs of equipment and labor required to provide service during Contractor's default. 2. This agreement may be terminated without cause by City upon thirty (30) days written notice delivered to the Contractor either personally or by mail. Upon termination, City shall pay to Contractor that portion of compensation specified in the Agreement that is earned and unpaid prior to the effective date of termination. In addition to, or in lieu of, remedies provided in this Agreement or pursuant to law, City shall have the right to withhold all or a portion of Contractor's compensation for contract services if, in the judgment of the Projects Manager or designee, the level of service falls below appropriate parking control enforcement standards and/or Contractor fails to satisfactorily perform contract services. City shall have the right to retain funds withheld until the Projects Manager or designee determines that contract services are performed as well and as frequently as required by this Agreement. 1. CONTRACTOR OPTION FOR TERMINATION The Contractor may request termination of the contract when conditions during the contract make it impossible to perform or when prevented from proceeding with the contract by act of God, by law or official action of a public authority or in the event on nonpayment by the City. Such request will require one-hundred and eighty (180) days written notice prior to contract termination date requested. In the event of nonpayment of undisputed sums by the City, Contractor shall give the City thirty (30) working days to cure the alleged breach. J. LIQUIDATED DAMAGES If the City determines that the Contractor breaches its promise to provide parking control enforcement services in compliance with the Terms and Conditions of applicable laws and regulations, and the specifications set forth above, it would be impracticable and extremely difficult to determine the damage to City arising from such breach. Therefore, in the event of Contractor's breach, Contractor shall pay to City the sum of $125 per hour per occurrence for such breach per parking enforcement personnel, in addition to any cost, fines, etc. levied against the City. K. EMPLOYMENT OPPORTUNITIES FOR SANTA ANA RESIDENTS Contractor shall solicit and advertise employment opportunities to Santa Ana residents. The City shall inform the Contractor of areas to publicize recruitment opportunities, such as work centers and community centers. Such effort and procedure will be provided to the City for review. L. EMPLOYMENT OF DISPLACED CITY OF SANTA ANA WORKFORCE The Contractor shall agree to extend offers of employment to any displaced City of Santa Ana parking control officer (PCO) meeting the Contractor's minimum hiring standards for a minimum of one year at a rate commensurate with their last base salary amount as a parking control officer (currently $4,382 per month). Thereafter, the Contractor may pay according to the Contractor's normal pay structure. The intent of the City is to find employment within the City for all displaced workers to the extent possible. Although the City does not anticipate requesting the Contractor to provide employment for any more than two (2) PCOs, the actual number of affected PCOs will not be known until the decision to award the contract has been made. Therefore, in addition to the proposed pricing, the Proposer City of Santa Ana Police Department Request for Proposals for Parking Control Enforcement Services Page 21 25F-41 shall use the pay scale provided above to provide an hourly adjustment for Year 1 for any displaced City of Santa Ana employee (refer to Exhibit B). The City agrees to negotiate any adjustments with the Proposer that may result from unforeseen circumstances resulting from the implementation of this provision. Any request to negotiate shall be submitted to the City for review in a timely manner along with any facts that would justify the need to renegotiate this provision. M. CONTRACTOR COMMUNITY EVENT PARTICIPATION AND PUBLIC AWARENESS If requested by City, Contractor shall participate in extensive public awareness efforts and community events and programs, such as neighborhood and City events. Such participation shall be upon City request provided with reasonable notice of event timing. Such events will not exceed four (4) per year. N. COMPLIANCE WITH APPLICABLE LAWS AND REGULATIONS 1. Contractor shall perform all requirements under this contract in strict observance of and in compliance with all applicable environmental, traffic, safety and any other laws, regulations, ordinances, codes and any other legislative or statutory requirements. 2. Contractor warrants that the performance of services under this contract shall be compliant with the current requirements of the Occupational Safety and Health Act (OSHA) and as it may be amended or updated throughout the term of this contract. 0. ASSIGNMENT Inasmuch as this Contract is intended to secure the specialized services of Contractor, Contractor may not assign, transfer, delegate or subcontract any interest herein without the prior written consent of City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. P. JURISDICTION - VENUE This Contract has been executed and delivered in the State of California and the validity, interpretation, performance and enforcement of any of the clauses of this Contract shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Contract. Q. FINES The Contractor shall be liable for all violation fines levied against the City by, but not limited to, AQMD, State or Federal Agencies and the Courts such as, but not limited to, oil or fluid leaks. City of Santa Ana Police Department Request for Proposals for Parking Control Enforcement Services Page 22 25F-42 Exhibit 3 25F-43 Y V \? a- ?= C ITY O F SA NTA AN A a? ? W RE Q UEST F OR PROPO SAL PARKI N G C ONTRO L Wy EN F ORCE M ENT SERVI CES V INSIDE THIS PROPOSAL COVER LETTER COMPANY EXPERIENCE AND QUALIFICATIONS PERSONNEL EXPERIENCE IMPLEMENTATION PLAN BID FORMS (EXHIBITS B - EXHIBIT G) COMPANY FINANCIAL STATEMENTS MAY 15, 2012 25F-44 Central PARKIN G May 15, 2012 Douglas McGeachy, Commander City of Santa Ana Santa Ana Police Department 60 Civic Center Plaza Santa Ana, CA 92701 Subject: Request for Proposal for Parking Control Enforcement Services RFP 12-030 Dear Mr. McGeachy: Central Parking 3420 Bristol Street Suite 225 Costa Mesa, CA 92626 Phone: 714 7512855 Fax: 714 751 3650 Website: www.parking.com We thank you for allowing Central Parking to participate in your request for proposal for Parking Control Enforcement Services for the City of Santa Ana. We are very excited about the opportunity to partner with the City In helping make their Enforcement Programs a citizen friendly and customer services driven system which encourages continued economic prosperity for the City. Central Parking is well versed in Municipal parking operations as well as the nuances of working with and representing a public entity. Our programs are structured to encourage citizen involvement and feedback while practicing consistent and Impartial services at the direction of our clients. As one of the largest operators of parking and parking related services in the nation, we manage over 2,400 facilities nationwide, many of which are located in Southern California. We manage portfolios for many local public agencies including the cities of; Anaheim, Long Beach, Los Angeles, Riverside, Santa Monica, Carson, Anaheim Redevelopment Agency, LAX Airport, Toll Roads of Orange County as well as Newport Beach where as part of our turn-key solutions we currently provide enforcement services. A more comprehensive list of our municipal references is included in Section 1- Company Experience. Based upon your RFP guidelines, we have prepared a succinct and comprehensive proposal that encompasses the needs of serving the citizens of the City in a manner that is expected by you. Through our on site visits, we have a firm understanding of the complexities of your operations. Our desire is to bring as much professionalism to the City in our management of the City's Parking Enforcement Program, as you have in your own progressive City management. In our response to this RFP, we have paid special attention to the City's primary goals of selecting a qualified team that will provide a first class operation while ensuring a safe, citizen-friendly, fair and well-maintained enforcement system. We are confident that with the implementation of our plan, the City will see measurable results in the short term. Our experienced management team will be responsive and will successfully serve the needs of the City with a sense of urgency. In addition, our goal will be to make necessary operational recommendations to maximize citation revenues and to achieve operational excellence through the implementation of cutting edge technology by modernizing the current enforcement equipment and to increase the quality of services for the public. 25F-45 central PARKIN G Central Parking 3420 Bristol Street Suite 225 Costa Mesa, CA 92626 Phone: 714 7512855 Fax: 714 7513650 Website: www.parking.com With decades of experience, Central Parking has proven to be an effective, dedicated and committed partner to the overall success of complex parking and enforcement programs for municipalities throughout the United States. The experience and expertise we have gained over the years, along with the qualifications of our management team, our local presence and the financial strength of our corporation will make us a valuable resource to the City of Santa Ana. We have progressively developed site specific manuals, training methods and policies & procedures that provide the operations with a consistent level of service and ultimately achieving operational excellence. We will conduct an Initial Operational Effectiveness Study within 90 days of the start of the operations to make recommendations to the City of Santa Ana for technologically enhanced enforcement citation issuance technology as well as citation collection processes. In addition, Central Parking will utilize our current enforcement staff in Newport Beach for mentoring and training of the staff in Santa Ana. We also will have the ability to mobilize additional staff within a moment's notice by cross training our Newport Beach Enforcement Staff. This will ensure uninterrupted service as well as our ability to extend our enforcement efforts, should the City of Santa Ana desire. Awarding this contract to Central Parking would enable the same excellent service and the start of a long lasting relationship. All elements of this RFP have been reviewed and understood. At the successful execution of a mutually agreed upon Agreement, our intent is to perform the services as outlined in this RFP and as required by the City. We are willing to enter into an Agreement with the City under the terms and conditions prescribed by this RFP and in the Sample Agreement, subject to any additional information provided in the addendums and subject to any exceptions noted during the contract negotiation phase. Please direct all questions and communications regarding this proposal to: Muhammad Mansoor, General Manager 3420 Bristol St, Suite 225 Costa Mesa, CA 92626 Phone: 714.751.2855 Fax: 714.751.3650 Email: mmansoor@parking.com Sincerely, Muham ad A. Mansoor 25F-46 Zr 0.. 1 QUALIFICATIONS AND EXPERIENCE Z W V u INSIDE THIS SECTION ABOUT CENTRAL PARKING PARKING ENFORCEMENT,EXPERIENCE LOCAL SUCCESS STORIES MUNICIPAL REFERENCES LETTERS OF RECOMMENDATION f, 25F-47 SECTION 1, COMPANY QUALIFICATIONS AND EXPERIENCE ABOUT CENTRAL PARKING Central Parking System is North America's largest parking services provider. The company owns, operates and manages parking and related services including: parking meter enforcement; design consultation; toll-road collections; parking notice and collection services; surface and multi-level parking facilities; customer and em- ployee shuttle services; valet and special event parking. The Company operates approximately 2,500 parking facilities containing 1.2 million spaces with 17,000 employees. The Company's clients include some of the nation's largest owners and operators of mixed-use projects, office buildings, hotels, stadiums and arenas as well as airports, hospitals and municipalities. With over one million cars parked daily throughout the country, Central is one of the most qualified firms to operate the City of Santa Ana Parking Enforcement Program. Central Parking's national presence, our unmatched experience in municipal operations and the financial strength of our corporation are only a few of the highlights that make us a valuable resource to the City of Santa Ana. With our Orange County office located in close proximity on Bristol/Sunflower by South Coast Plaza, not only we will be able to monitor the program more closely, but also will be able to provide added supervision and needed support to our Santa Ana team. We have 500 active staff members within a 25 mile radius of Santa Ana, 22 of them are highly skilled managers. We have an additional 1,500 employees serving the greater Los Angeles area. In addition, Central Parking will utilize our current enforcement staff in Newport Beach for mentoring and training of our team in Santa Ana. We also will have the ability to mobilize additional staff with short notice by cross training our Newport Beach Enforcement Staff in Santa Ana. This will ensure uninterrupted service as well as our ability to extend our enforcement efforts, should the City of Santa Ana desire. We also have a proven and established record of success with a variety of parking equipment, techniques and policies in operating municipal systems. We are well- versed in the recommendation, implementation and management of state-of-the-art parking equipment, as we utilize these technologies at numerous company-owned and managed facilities, as well as with on and off street parking operations. Across the Americas, Central has built a reputation for providing innovative and effective systems for the management and operation of both municipal enforcement and on-street & off-street parking programs. Our experience is unsurpassed in the industry for providing parking management expertise inclusive of management of parking enforcement, self park facilities, meter collections, meter enforcement, violation processing, meter maintenance, merchant validations and parking permit programs. Our sound understanding of the principles behind municipal parking. operations allows us to effectively manage the parking assets and attain best-in- class levels of efficiency, customer service and market share. Page 2 -=? Central Parking offers a broad base of support -operational, technical, financial, and legal - at local and national levels that is unmatched in the parking industry. Our range of experience makes Central Parking uniquely qualified to address the challenges and needs of the parking enforcement program for the City of Santa Ana. ` 25F-48 SECTION 1, COMPANY QUALIFICATIONS AND EXPERIENCE Paget UNPARALLELED MUNICIPAL EXPERIENCE Here is a list of our Municipal Clients; • City of Newport Beach, CA (On Street Enforcement & Meters) *Awarded in 2011 • City of Riverside, CA (On and Off Street) • City of Anaheim, CA (Off Street) • City of Santa Monica, CA (Off Street) • Los Angeles International Airport (Los Angeles) • City of San Jose CA (Off Street) • City of Charlotte, NC (On and Off Street) • City of Newport, RI (On and Off Street) • City of Virginia Beach, VA (On and Off Street) • Town of Fort Meyers Beach, FL (On Street) • City of Mobile, AL (On Street) • Howard County, MD (On Street) • City of Evanston IL (Off Street) • Lowell, MA (On-Street) • Portland, OR (Awarded in 2011) • Richmond, VA (On and Off Street) • Denver, CO (RTD) • City of Phoenix, Phoenix, AZ • Mecklenburg County, Charlotte, NC • Union Pacific Rail Road Headquarters, Omaha, NE • Library Garage, Nashville, TN • City of Tulsa OK 25F-49 SECTION 1, COMPANY QUALIFICATIONS AND EXPERIENCE Page3 LOCAL SUCCESS STORIES Past success in municipal projects is a key indicator of what City of Santa Ana can expect from Central Parking with its management of the Parking Enforcement program for the City. Here are profiles of some of our most recent success stories: CITY OF SANTA MONICA Serving since June, 2009 With 25 garages and surface lots and 12,000 spaces, Central Parking System's contract with the City of Santa Monica is the city's largest. Parking facilities serve the recently renovated Santa Monica Mall, the pedestrian 3rd Street Promenade and the Santa Monica Library. In addition, the contract covers all beach parking for this busy area which attracts locals and tourists alike. Central is currently working with the City to upgrade several of the city's metered lot and we also manage a popular bike-valet program. Annual gross revenues are close to $25 million with an operating budget of close to $5 million and the implementation of tighter cash controls has resulted in increased revenues for the City. As a testament to Central Parking's success, the City has just awarded us the management of 3 additional parking facilities. CITY OF LONG BEACH Serving since April, 2007 The City of Long Beach was looking for a highly qualified and experienced operator to manage their entire parking portfolio and Central Parking was able to meet and ex- ceed their needs. This portfolio consists of 7,780 parking spaces at 18 different locations. City Place, a 350,000 square foot retail development in the heart of down- town Long Beach, offers a unique environment with all mixed-use facilities. Central has been very successful in providing a smooth traffic operation while maintaining the highest level of customer service. Close supervision and strict operational con- trols at the Aquarium of the Pacific parking structure have also helped the City maxi- mize their parking revenues. A close partnership with the City on strategic planning for the Grand Prix of Long Beach, 4th of July festivities and the Long Beach Marathon have resulted in a staggering 100% increase in revenues from special events. CITY OF ANAHEIM Serving since November, 2008 Central Parking operates the Anaheim Hilton Parking Structure, a shared facility for visitors and employees of the Convention Center and the Anaheim Hilton. In the past several years, Central has successfully identified and resolved all critical issues noted during the transition period, creating a user-friendly parking environment while maximizing revenues and profits for the City of Anaheim. Strict controls and attention to accounting details have increased profits for the City. In addition, we replaced all generic validation programs with a secured validation program, resulting in higher revenues. Through our partnership with the City, we have been instrumental in reducing operating expenses while maintaining the highest level of customer service. In the past 28 months, the City of Anaheim has received a monthly surplus payment in each of these months when historically, prior to November 2008, the City was being invoiced by the previous parking operator. 25F-50 SECTION 1, COMPANY QUALIFICATIONS AND EXPERIENCE Page4 LOCAL SUCCESS STORIES (CONT.) CITY OF NEWPORT BEACH Operating since May 2011 The City of Newport Beach is Central Parking's largest On-Street Contract. It is a true Public-Private-Partnership (P3) and is the first of its kind in California. It is a turnkey operation providing collection, maintenance, and enforcement services. We conducted a three week technology / feasibility study and made the specific recommendations for implementation. Our financial models projected a 25-30% revenue uplift using the proposed infrastructure upgrade/ diligent project administration, and operating efficiencies. City Revenue of 2.8M vs. CP Revenue of ;-^ 3.6M. City Overhead of 500K vs. Central Overhead of 550K, as well as twice the number of employees to properly administer the program. Our 10 month revenue uplift actual is 29.07%. Central purchased/brokered the equipment on behalf of the . K" • ' City. We were able to use our national discount of 55%. Central also deployed/ ,a installed nearly 1 Million in infrastructure in the first month of the contract. Deployment and installation was all handled in-house by Central saving thousands in up-front costs. Central also instituted a Meter Hotline so that patrons can provide feedback and report meter issues allowing us to better serve the public and keep the system operational. CITY OF RIVERSIDE Operating since July 2011 Central Parking was awarded the contract in July 2011. In the first 10 months of managing the City parking program, Central has been successful in increasing Net Revenue by 3.3%, has added 15 single meter stalls, added 21 multi-space stalls and has written detailed analyses for their annual downtown "Festival of Lights" event, providing ROI assessments for various price points should the city decide to charge for future events. Central also staffed the 2011 Festival of Lights event, providing way-finding signage and customer service ambassadors to serve the approximately 50,000 visitors. Implemented a bi-weekly maintenance reporting program detailing various maintenance projects completed throughout the portfolio. Renegotiated vendor contracts to get more accomplished at the same cost and reduced vendor monthly charges by 50% due to our national contract. Coordinated with Riverside Police Dept to alleviate vandalism issues in one garage; increased lighting and added security. Tightened protocols on cash-handling and key-carrying practices and various enhancement projects. ANAHEIM REDEVELOPMENT- DOWNTOWN ANAHEIM Operating since February, 2010 Anaheim Redevelopment Agency selected Central Parking to operate the Downtown Anaheim parking portfolio in February 2010. Scope includes the management of 5 Parking Structures with over 2,500 spaces in a mixed use environment. Agency was looking for an operator to assist the Agency in coordinating bids for a new PARCS system while managing fully operational facilities. In this short time, Central Parking has successfully coordinated bids for the upgrade of parking equipment on behalf of the Agency. Installation of new Skidata equipment is in progress with one parking structure completed in February 2011. We have implemented an effective management plan that provides these operations with a consistent level of service. Additionally, we successfully identified all audit loop holes and have introduced online billing for all of their monthly parkers (this was non existent in the past). With the help of our audits, we were also able to increase monthly parking revenue. 25F-51 SECTION 1, COMPANY QUALIFICATIONS AND EXPERIENCE ?agaa REFERENCES Central Parking has listed 5 references from California muncipalities we are currently working with: CITY OF SANTA MONICA Frank Ching, Parking Coordinator rt' City of Santa Monica 1717 4th Street Santa Monica, CA 310-458-8299 ..r.! Frank.Ching@smgov.net Serving since 2009 CITY OF LONG BEACH David Roseman, City Engineer City of Long Beach 110 Pine Street Long Beach, CA 90802 562-570-6331 David. Roseman@longbeach.gov Serving since 2007 CITY OF ANAHEIM 800 W. Katella Avenue Anaheim, CA 90802 Mike Uren, Parking Manager 714-765-8930 MUren@Anaheim.net Serving since 2008 ANAHEIM REDEVELOPMENT AGENCY 201 S. Anaheim Blvd. Anaheim, CA Christine Long, Senior Project Manager 714-765-4324 CLong@Anaheim.net Serving since 2010 25F-52 SECTION 1, COMPANY QUALIFICATIONS AND EXPERIENCE Page6 REFERENCES (CONT.) CITY OF RIVERSIDE Arlene Armendariz, Public Parking Services Supervisor City of Riverside 3900 Main Street, Riverside, CA 92522 951-826-5953 AArmenda rizOriversideca.gov Serving since 2007 CITY OF NEWPORT BEACH Tracy McCraner, Treasurer and Director of Finance City of Newport Beach 3300 Newport Boulevard, Newport Beach, CA 92658 949-644-3127 tm ccra nerO newportbeachca .gov Serving since 2011 Enclosed please find letters of recommendations from some of our clients. 25F-53 Re: Letter of Recommendation for Central Parking System To whom it may concern: Central Parking System (CPS) was awarded the on-street parking operations contract for the City of Newport Beach, California after an extensive selection and interview process. They are responsible for all aspects of the 2,600+ parking space system including collections, maintenance and enforcement. They have exceeded my expectations in every facet of their operation. Most notably: 0 Revenue Uplift & Reporting - CPS has consistently run 30% over the previous year's numbers. We attribute this to their diligence in providing an operable system, their recommendation and installation of the new meters and infrastructure as well as consistent enforcement. They have also provided a robust reporting package that allows us to accurately track our partnership on a daily basis. Community Involvement - They engaged immediately in what has become an ongoing community and stakeholders outreach program. They have attended our local community meetings including our Business Improvement District meetings. They have also provided a customer service hotline for information and dispute resolution. Transition & Professionalism - The CPS management team as well as the transition and training teams have been instrumental in the success of our program in Newport Beach. They were asked to transition with only a 30-day timeline for the opening of a turnkey Municipal On-Street Contract. Central Parking managed to complete the tasks at hand, all while installing our new infrastructure of over 1,600 metered spaces to Single Space Credit Card Meters (IPS) as well as Pay-Stations (Digital Payment Technologies). Central's commitment to excellence and customer service, and their comprehensive plan of operation distinguished them from their peers. Their performance and the success of the transition has solidified that perception from our citizens to our city council. Please feel free to contact me directly should you have any questions. I can be reached at 949.644.3123 or via email at tmccraner-@new-Portbeachca.po.v . Kind Regards {t Tracy McCrarke` Director of Finnce r` _ ¢ 3300 Nle-,. crt Boulevard . Post Office Bow 768 - Nevtraort Beach, California 92658-8915 "lei.-phone: 949) 6-1-1-3127 - Fax: ,94 L6? 3 - PTebsite; vnvrvr.new-portbeachca.gov qe ANAHEIM ,co Michael Uren Facility Services/Parking Manager Anaheim Convention Center 800 W. Katella Avenue Anaheim, CA 92802 To Whom It May Concern: Please take under advisement this letter of support for Central Parking System, as you review and consider their proposal for Parking Management Services. It is with great pleasure that I extend my support for Central Parking. Since November 1, 2008, Central has managed the Anaheim Hilton Parking Facility also known as CarPark- 2 with much success. This parking facility services both the Hilton Anaheim and the Anaheim Convention Center and presents a challenging operation. During their tenure, Central Parking has maximized the profits for the City by identifying revenue collection loopholes and eliminating them through tighter controls, while keeping operating expenses well under budget. Central Parking's management has been extremely responsive to the City's needs. They have identified all major issues and resolved them successfully. Their customer service is above reproach, and their staff is always professional and courteous. In my experience, Central demonstrates consistently ethical conduct and passion for their work. I enthusiastically recommend Central Parking System for the management of your parking operation(s). Please don't hesitate to contact me should you require further details. Sincerely, is ae ?Ulre(n Facilities Services/Parking Manager Anaheim Convention Center 800 WEST KATELLA AVE., ANAHEIM, CA 92802 Y TELEPHONE 714-765-8950 • FAX 714-765-8965 25F-55 Public Works Department May 3, 2012 To Whom It May Concern: This letter is to advise you of our experience with Central Parking as the City of Riverside parking operator. Central Parking System was awarded the contract to manage all of City of Riverside parking facilities in July 2011. At the time, the City of Riverside was looking for a single source operator to manage their downtown parking facilities. The parking facilities consists of a mixture of off-street and on-street parking facilities with 4 parking structures, 19 surface lots, 79 Pay-by-space machines, and 154 on street single space meters. These facilities serve the tenants, employees and visitors of City Hall, the Courthouse, downtown office buildings and area businesses. Due to the demand and utilization of these facilities by multiple high demand users, it was crucial for the City to locate an operator with the highest aptitude for efficiency and customer service. Central Parking has proven to be a perfect fit. Their team operates with a sense of urgency and with a true owner's perspective that is hard to find in the industry. We have found their management team to be professional, proactive and one that possesses industry knowledge and expertise. They are extremely responsive to our needs and are committed to providing excellent service. During the first ten months, Central provided a seamless transition while ensuring a smooth operation and maintaining the highest level of customer service. Their close supervision and strict operational controls have also helped the City maximize their parking revenues. Central has worked very closely with the City on all areas of parking and security, in addition to helping the City with strategic planning of all special events. In summary, my overall experience with Central Parking has been very positive and we are, actively pursuing new opportunities with a parking focus due to our comfort level with Central Parking as both an operator and a partner. I happily endorse Central's quality personnel and their results. Please feel free to contact me at (951) 826-5953 should you need any additional information regarding our partnership with Central Parking System. Sincerely r Arlene Armendariz Public Parking Services Supervisor Public Works Department City of Riverside 3900 Main Street 0 Riverside, CA 92522 • 951.826.5341 0 25F6569 www.riiversidem.gov 0 z 79 6 er z a- a:E .J W F- ? N Z V> W 0 PERSONNEL EXPERIENCE N S I D E T H I S S E C T I O N ORGANIZATIONAL STRUCTURE STAFFING PLAN - TEAM SANTA ANA ORGANIZATIONAL CHART LOCAL MANAGEMENT SUPPORT SENIOR LEADERSHIP TEAM 25F-57 SECTION 3, PERSONNEL EXPERIENCE ORGANIZATIONAL STRUCTURE Since 1968 Central Parking System has grown to be the largest parking and enforcement services provider in the country. Privately held since 1997, today the corporation operates nearly 2,400 facilities in over 60 cities across the United States with over 14,000 employees nationwide. The Company is built on the fundamentals of integrity and delivery of the high- est level of service to patrons and clients. PROFESSIONAL TEAM Central Parking System's local leadership consists of veteran parking professionals who are responsible for executing our operations and recommendations. Brief descriptions of each member of the team are listed below, with enclosed resumes for local team members: Robert Kamper, VP- Municipal Division Bob Kamper is Vice President of Municipal Services and P-3 (Public Private Partnership). Bob is dedicated to large scale institutional and govern- mental On and Off Street contracts including conducting continual best practices and opera- tional audits. He will be a key member of Central's management team for Santa Ana. His background includes progressive parking management experience in multiple major mar- kets including Tampa, Nashville, New Orleans, Charlotte, Denver and Baltimore. In addition, Bob has been directly responsible for turnkey operations throughout the country for major municipalities. He completed the Standard Operating Procedures for Central Parking Sys- tem's Operational Excellence team in 2007. Mr. Kamper is a Graduate of Elmhurst College where he earned a B.A. in Psychology. Muhammad Mansoor, General Manager-Orange County, California Muhammad has over 16 years of management experience with 9 years in the parking industry. He had diverse experience in accounting and retail management prior to joining Central Parking in 2003. His current experience includes working with major Municipal clients within the greater Los Angeles and Orange County areas, including the City of Newport Beach, the City of Long Beach, the City of Anaheim, the City of Riverside and the City of Carson. He is also responsi- ble for company operations and contract compliance at other key projects within Orange County, such as the Toll Roads of Orange County, Downtown Anaheim Portfolio, Anaheim Hilton/Convention Center, UCI Medical Center, the Offices of South Coast Plaza, including the Orange County Performing Arts Center, and Westin South Coast Plaza. Muhammad is also responsible for the management of Parking Enforcement Program for the City of New- port Beach. In the past, he spearheaded the Street Sweeping Enforcement Programs for the City of La Habra and the City of Carson, including oversight of the adjudication process for the City of La Habra under their Street Sweeping Enforcement Program. Peter Cho, Senior Operations Manager-Orange County, California Based out of our Costa Mesa office, Peter is a well-seasoned manager with over 17 years of parking industry and customer service experience. Peter co-managed the Street Sweeping programs for the City of La Habra and the City of Carson in the past. His most recent experience includes parking enforcement program for the City of Newport Beach and parking management for the City of Riverside. He is directly responsible for all aspects of parking management, including client satisfaction, revenue controls, full P&L responsibility, specials events, valet and self-parking, and mixed-use projects. He will act as a primary contact for the City of Santa Ana. Jeff Hosfeld, Proposed Manager--City of Santa Ana Jeff Hosfeld has over 5 years of experi- ence in the parking industry. He currently serves as the Project Manager of the Eastern Foothill Transportation Corridor of the Toll Roads. In his current assignment, he is directly responsible for the day to day operation of the busiest and most challenging Toll Plaza that serves as a gateway between the Inland Empire and Orange County. Jeff currently manages a staff of 25 employees including 4 Assistant Managers and 4 supervisors. He is responsible for client satisfaction, traffic control, traffic volume forecasting, staffing and employee schedules. Prior to joining our Toll Roads operation, Jeff was a Project Manager at Park Place in Irvine, CA. He was part of a team that managed this high end commercial /retail mixed use real estate campus with over 4,000 parking spaces in four parking structures. His dedication and aptitude for learning has helped him to excel in every project. Pale 1 25F-58 SECTION 2, PERSONNEL EXPERIENCE STAFFING PLAN - CITY OF SANTA ANA PARKING TEAM Regional Vice President Vice President Municipal Divisioi iior Operations Manager Jett Hosfeki Project Manager City of Santa Ana I Parking Enforcement Parking Enforcement Parking Parking Parking Enforcement Enforcement Enforcement Officer I 'I Officer Oficer Parking Parking Enforcement Officer Enforcement Officer 25F-59 Page 2 SECTION 3, PERSONNEL EXPERIENCE Page3 2837 West Edinger Ave. Santa Ana, CA 92704 C: 714.290-4854 mmansoor@parking.com MUHAMMAD A. MANSOOR SUMMARY OF Results-oriented executive manager with over 9 years of parking industry experience working QUALIFICATIONS with municipal and private contracts handling both on and off-street parking. Creative and focused team player with an impressive record of accomplishments. Proven ability to manage multiple projects while achieving cost savings and customer satisfaction. PROFESSIONAL Central Parking System, Inc. - Costa Mesa, CA EXPERIENCE General Manager, Orange County (October 2007 - Present) General Manager for Orange County area with over oversight for 500 employees and 18 parking operations throughout the region. ¦ Full financial responsibility for the region: cash management; monthly financial reports, forecasts and annual budgets; revenue collection. ¦ Management Responsibilities: oversight of all personnel actions - hiring, firing, development and disciplinary actions. Coordinate monthly managers' meetings and training programs. Manage special events and seasonal operational programs. • Actively involved and responsible for business development with Orange County. Operations Manager, Orange County (December 2004 - October 2007) Operations Manager for 6 parking contracts with 20 locations within Orange and Riverside counties with 150 Employees, providing parking, transportation, enforcement and valet services. Actively involved in new business development. ¦ Handled monthly financial reports, forecasts and annual budgets, revenue collection and administrative functions and oversaw all personnel actions. ¦ Successfully completed Central Parking's Advanced Training Program in 2006. ¦ Assisted General Manager in responding to RFP's including proposal preparation and presentations. ¦ Played an active role in the transition and implementation of key projects such as UCI Medical Center and City of Long Beach. ¦ Acted as a city leader in the absence of the General Manager. Area Manager, Orange County (February - December 2004) Oversaw the management of 4 mixed-use garages, including valet and special events operations. Supervised 3 Project Managers with a staff of over 50 employees. ¦ Primary client contact; made operational recommendations to owners. ¦ Trained and developed managers to ensure quality service and client satisfaction. Project Manager, South Coast Plaza (.tune 2003 - February 2004) Responsible for parking operations at South Coast Plaza in Costa Mesa. EDUCATION California State University, Long Beach - Long Beach, CA • Bachelor of Science in Business Administration SKILLS Superior total quality management, negotiating, organizational and administrative skills. Proven leadership skills with ability to motivate others and encourage peak performance. Expertise and knowledge of PARCS (Parking Access and Revenue Control System) software and hardware. 25F-60 SECTION 3, PERSONNEL EXPERIENCE Page 4 4442 Robin Drive La Palma, CA 90623 714.287.5095 PchoOparking.com PETER CHO SUMMARY OF Seasoned parking industry professional with over 17 years of experience. Extensive QUALIFICATIONS operational management experience with increasing responsibility. On and off-street parking experience working with municipalities. PROFESSIONAL Central Parking System - Orange County, CA EXPERIENCE Senior Operations Manager (August 2009 - Present) Motivate and develop a team of 11 Project Managers and 3 Operations Managers who oversee 450 in Orange County and the Greater Long Beach area. Has direct oversight for all operational issues for Orange County. ¦ Assist in compiling monthly financial information and capital budget status for clients and Central Parking System's General Manager. • Monitor a staff of four full time and on-call security personnel for the City of Carson. . ¦ Hands-on interaction with clients and contractors through status meetings, safety meetings and location tours. Area Manager (July 2005 - July 2009) Managed 3 Project Managers who supervised 11 locations. Profit and loss responsibility for contracts with over $4 million in annual gross revenues. ¦ Oversaw special event operations at the Orange County Performing Arts Center. ¦ Prepared operating and variance reports, along with facility budgets for clients. • Participated in ongoing management training to gain expertise in claims management, opening new locations, management development, cash control and financial statements. ¦ Responsible for Accounts Receivable and collections for area parking facilities. Modern Parking - Los Angeles, CA Operations Manager (January 2000 - July 2005) Oversaw the daily operations of 14 properties throughout Los Angeles and Long Beach. • Hired and trained managers and supervisors for all locations. ¦ Analyzed and audited weekly and monthly reports. ¦ Provided client support and operational support. Standard Parking Corporation - Pasadena, CA Project Manager, Pasadena Towers (May 1998 - January 2000) AMPCO System Parking - Los Angeles, CA Project Manager, Various Locations (May 1995- May 1998) EDUCATION Cypress College - Cypress, CA ¦ Coursework in Business Administration. SKILLS Familiar with most parking management software and equipment including Amano, Federal APD access and revenue coni perrgind DSX access control systems. SECTION E, PERSONNEL EXPERIENCE Pages 28401 Los Alisos #7210 Mission Viejo, CA 92692 949-463-4377 jhosfeldOparking.com JEFF HOSFELD SUMMARY OF Proven manager with over 5 years of experience in the parking industry, possessing core QUALIFICATIONS competencies in leadership, communication and customer service. Task oriented manager that excels in multitasking and team building. PROFESSIONAL Central Parking System - Orange County, CA EXPERIENCE Project Manager, The Toll Roads (September 2009 - Present) Manage a multi-million dollar revenue generating toll booth operation. Manage a staff of 25 employees on this very busy and challenging seven day operation. ¦ Responsible for the day to day operations, including personnel management and traffic volume forecasting. Provide clear and concise information to the client on a daily basis. ¦ Ensuring the safety of Toll Road users by maintaining a program of road ambassadors that drive the 20 plus miles of the Eastern Transportation Corridor through maintenance, helpful signage and hazard reports to the California Highway Patrol. ¦ Work with different agencies to identify customer concerns and come up with solutions that are put into best practices at all the Toll Plazas. Project Manager, Park Place, Irvine, CA (September 2007 - August 2009) Responsible for all traffic coordination, marketing and maintenance for one of the largest mixed-use properties in Orange County • Oversaw a staff of 30 employees that included valets, cashiers and maintenance personnel. ¦ Prepared operating statements and analysis to the Operations Manager. ¦ Responsible for daily walkthroughs with maintenance supervisor to ensure facility cleanliness. H&R Block - Irvine, CA Senior Mortgage Funder (November 2004 - November 2006) Audited all mortgage documents to ensure full compliance with State and Federal guidelines. Worked expeditiously to execute and deliver documents to agents and borrowers. ¦ Received "Best on the Block Award" in Q12005 forgoing above and beyond. ¦ Received" Funder of the Month" Q3 2006 for efficiency and professionalism. ¦ Excelled working in a fast paced office with demanding deadlines. JP Morgan Chase - Irvine, CA Senior Mortgage Closer / Wholesale Operations (August 2003 - August 2004) Responsible for auditing files prior to document draw, compliance management, and post- closing preparation. ¦ Funded over 200 Mortgage loans in the three different months. ¦ Four time recipient of the Service Star Award for continuous excellence and productivity. EDUCATION California State University, Fullerton - Fullerton, CA • Bachelors of Arts in Business Administration -1998 SKILLS Team player with strong communication skills that possesses a great customer service attitude. 25F-62 SECTION 3, PERSONNEL EXPERIENCE Page6 SENIOR LEADERSHIP TEAM JAMES A. MARCUM PRESIDENT AND CHIEF EXECUTIVE OFFICER Mr. Marcum is the Chief Executive Officer, President and a Director of the Company. Prior to joining the Company, Mr. Marcum has had a distinguished career having served in senior executive leadership and directorship roles at several large national retail chains focused on consumer electronics, home entertainment, home furnishings, as well as, the drug, health and beauty aids, toys and apparel and footwear categories. In such capacities, Mr. Marcum has gained extensive experience in managing highly complex operating environments in both growth and turnaround situations. Mr. Marcum is responsible for contract execution and business expansion for Central Parking System throughout the United States. JAMES H. BOND EXECUTIVE VICE PRESIDENT James H. Bond is Executive Vice President of Central Parking Corporation, headquartered in Nashville, Tennessee. He received a Bachelor of Science degree in Civil Engineering from the University of Kentucky and a Master of Science degree in Engineer- ing Management from Vanderbilt University. Mr. Bond has been with Central Parking Corporation since 1971, where he began his career as Regional Vice President in St. Louis, Missouri. He returned to headquarters in Nashville, Tennessee after being named Chief Operating Officer in 1981. In 1990 he became President and Chief Operating Officer. In 1995, the Company went public on the New York Stock Exchange. In 2002, he was named President of International Operations, where the Com- pany's business ultimately expanded to 14 countries throughout North and South America and Europe. Central Parking Corpo- ration was purchased by private equity ownership in 2007, and with the sale of the International portfolio, Mr. Bond assumed his current position and has responsibility for the Company's daily operations, as well as some of the Company's strategic ini- tiatives including: Operational Excellence, Airports, Stadium and Arenas, and National Accounts. Mr. Bond has held Board positions with many organizations outside Central Parking, including the Nashville Chamber of Com- merce, Tennessee Repertory Theater, Martha O'Bryan Center, and the National Parking Association. SETH SHURTLEFF VICE PRESIDENT AND REGIONAL MANAGER - SOUTHERN CALIFORNIA Seth has oversight for 145+ parking facilities in and around Los Angeles, Orange County, San Diego, Phoenix and Tucson, and he brings a high level of.expertise to the region. Mr. Shurtleff joined Central Parking last year, coming from LAZ Parking where he was a Regional Manager in the Northeast. He successfully managed a parking facility contract which included 65 mixed-use Massachusetts Bay Transit Authority (META) parking facilities throughout Massachusetts. He oversaw the enforcement piece for META, which included the issuance of 1,000 violations per week and ensuing collections. 25F-63 a z_ Y Q 0. J Q IMPLEMENTATION PLAN INSIDE THIS SECTION STATEMENT OF UNDERSTANDING AND APPROACH PROJECT APPROACH • OVERVIEW • PHASING APPROACH/SCOPE OF SERVICES • EQUIPMENT • ABILITY TO MEET PERFORMANCE OBJECTIVES • EMPLOYEE HIRING & TRAINING PROGRAMS OPERATIONAL RECOMMENDATIONS ' 25F-64 SECTION 3, IMPLEMENTATION PLAN STATEMENT OF UNDERSTANDING AND APPROACH We understand that the City of Santa Ana desires to enter into an agreement with one qualified company to provide enforcement services for the execution of a comprehensive Parking Enforcement Program on behalf of the City. These services will include enforcing parking regulations as outlined in the RFP 12-030 according to the Santa Ana Municipal Code for Residential Street Sweeping, Residential Permit Parking District Enforcement and other Parking Enforcement Services. We are eager to assist the City of Santa Ana and the Santa Ana Police Department in achieving its Mission and commitment to providing "Nigh Quality Services, Innovative Leadership, Problem Prevention Through highly trained and professional employees in modern facilities using the latest technology". Central Parking System has the unique experience of having both historic, as well as current knowledge of parking enforcement and management functions, customer service execution, seasoned staff and the assessment and maximization of Net Income. We have a solid knowledge and a firm understanding of parking enforcement systems, both in California and on a national level. We have worked closely with the stakeholders and residents in multiple cities to create some of the best Parking Enforcement Programs in the country. These partnerships and interactions, along with our knowledge of the evolution of parking within municipal On Street and Enforcement Programs, allows us to implement innovative, efficient and technologically advanced models for our Municipal clients. The successful execution of our City of Newport Beach Parking Enforcement Program is one of the many success stories where we have helped the City improve customer service to the residents and visitors of the City, while reducing operational costs and increasing their bottom line. We have strived to make these programs community-friendly, one that promotes growth and prosperity for the City, its merchants and stakeholders. In addition to an efficient operational strategy and a promise to provide the most professional, responsive team, we will help the City enhance their current Enforcement & On-Street programs. Given the experience of Central Parking, in coordination with our Orange County team, we will require a short transition period. We can assure a seamless, non- disruptive deliverance of the services to best serve all of the constituents of the City of Santa Ana. All of the resources from our National, Regional, Municipal Division, and Local Operations will work together to create and continually improve the Park- ing Enforcement Program for the City of Santa Ana. Central Parking System will outline its approach to the scope of services we will provide, as well as describe the processes and applications by which we will execute this plan. We have no doubt that our experience and knowledge will help improve your services moving forward, and that we can contribute to the City of Santa Ana having a success story that will be the envy of all of California. Page 2 25F-65 SECTION 3, IMPLEMENTATION PLAN Page3 PROJECT APPROACH OVERVIEW With decades of experience and over 2,400 facilities in the United States, Central Parking has become an expert at adapting to change. Our vast experience from one project to another, as well as from one city to another, from coast to coast, allows us to share and utilize best practices learned over the past forty-plus years. Our experience working with complex municipal operations within the Cities of Newport Beach, Santa Monica, Long Beach, Riverside, Anaheim and many others, have allowed us to share our expertise of programs within similar communities and have helped us successfully enhance each city's programs. Open communications between the management teams within our region, and our clients, allow us to stay on top of ever-changing parking trends, refine operational best practices and find solutions to the toughest problems within municipalities. Working on solutions both for and with our individual clients is one of our primary goals. The City of Santa Ana will greatly benefit from our knowledge and experience in improving its Enforcement and On-Street Programs. Central, through a sustained, concerted effort with our dedicated Municipal Division, has developed and implemented on-street, off-street and parking enforcement solutions with the focus of driving economic development for the betterment of the citizens, visitors and stakeholders in Cities across the United States. Through our organization's strategic focus, our operations produce not only innovative solutions, but visible and quantifiable improvements in the delivery of exceptional, customer service driven Municipal Parking Programs. Central can provide the City of Santa Ana with every advantage through our comprehensive roster of services. Over the past several years Central has invested considerable time and capital in the development of proprietary programs aimed at driving value to our clients and customers. Central now paces the industry in key areas including delivery of quality customer service, cost containment, and the application of technology. If in the future the City of Santa Ana chooses to integrate hand-held issuance units or License Plate Recognition software, Central Parking has established relationships with the industry leaders in their respective fields including Complus, T2, Duncan Solutions and Clancy. Central Parking, as one of the nation's largest buyer of parking related equipment, would be able to leverage our national contacts to secure Preferred Pricing and large discounts for our clients. We have identified a number of Key Differentiators that not only address the Primary Objectives of this RFP but also separate Central from the competition. The Key differentiators are meant to convey the strengths, exemplified by Central Parking, necessary to be entrusted with the City of Santa Ana's Street Sweeping Enforcement Program as well as the tools we would use to advance the program for the City and Community. 25F-66 SECTION S, IMPLEMENTATION PLAN Page4 PHASING APPROACH - SCOPE OF SERVICES Our local team and our municipal division are well versed in Turn Key Parking Opera- tions. We have successfully integrated, marketed, upgraded technology, provided Stakeholder Meeting, Educational Workshops as well as implementing an Informa- tional & Customer Support Hotline for the public. Our knowledge and expertise in successfully transitioning from both City Operated (in-house) operations and from other parking operators is critical and our current client list demonstrates our ability to implement and execute our plans successfully. Our most recent success stories include the transition of parking programs in the City of Newport Beach and City of Riverside. Although one would not consider Parking Enforcement Officer a typical customer service representative, it is critical that the enforcement efforts still follow the strict guidelines of a true Ambassador Program. Central Parking started its Ambassador On-Street Parking Program in the first outsourced program for the City of Charlotte in 1997 to help dispel the perceived. We have found that Premier Training yields out- standing results and have adapted the training principles of our hospitality subsidi- ary, USA Parking, via its USA Parking University, which is now responsible for our na- tional training programs. Our full-time trainers, with over 60 years of hospitality ex- perience will organize and administer training to our Santa Ana Enforcement Team at least twice a year. Training classes will consist of Aggressive Hospitality, Service Re- covery, Loss Prevention, Revenue Management, Relationship Building, City knowl- edge and much more. All training is based on American Automobile Association (AAA) Five Diamond Standards. These training sessions will be held our Costa Mesa offices near South Coast Plaza on the corner of Bristol and Sunflower. It is not enough to just look to the future, as a category leader we must help define it. Central Parking is accelerating in municipal service contracts all across the county for just this reason. Through technological advances, national resources, and institu- tional best practices we have consciously focused on the desired contract deliver- ables of Exceptional Service. Reliability and Cost Effective Solutions for our clients. PERFORMANCE EXPECTATIONS AND EVALUATION Central Parking recommends meeting with the City representative on a weekly or monthly basis to review operations. To ensure a high level of client and customer satisfaction, we also recommend meeting quarterly to evaluate Central Parking's overall performance. At our City of Anaheim project, we meet once a week for an operational overview and meet quarterly for a thorough qualitative evaluation of our performance. A scoring system is used to gauge the performance of our team. Crite- ria for evaluation consists of categories including customer service, meeting financial thresholds, contract compliance, communication, cleanliness and maintenance. These quarterly meetings are extremely helpful for both the City and Central Parking as it helps identify any areas that need improvement. As the Parking Enforcement Services provider, Central Parking will comply with all given guidelines from the City and will only require the assistance from the City on matters that are beyond the scope of our contractual obligations. With that being said, we hope to establish an open line of communication with the City liaison, where a strong partnership can be formed. 25F-67 SECTION S, IMPLEMENTATION PLAN EQUIPMENT PARKING CONTROL ENFORCEMENT VEHICLES In addition to our commitment to providing quality employees and a professional management team, we understand the need for providing reliable Enforcement Vehicles that are clean in appearance. Therefore, we are committing to furnish 8 brand new vehicles to support our enforcement efforts for the City of Santa Page 6 Ana. With the help of our Purchasing Department, we have already secured pricing on Seven (7) 2012 Nissan Versa S sedan and a 2012 Nissan Frontier _ King VEHICLE IDENTIFICATION SIGNAGE Each vehicle will have identification signage, professionally decaled with the appropriate branding as approved by the Traffic Commander. We will ensure that such signage is neat in appearance, easily identifiable and in sound condition. AMBER ROTATING BEACONS Additionally, all vehicles will be affixed with permanent amber rotating beacons and wig-wag lights for high visibility. GLOBAL POSITIONING SYSTEM (GPS) Each vehicle will be equipped with state of the art real time GPS tracking device and vehicle monitoring system. This technology will provide a complete vehicle tracking solution for our fleet and ensure employee efficiency. 25F-68 SECTION 4, IMPLEMENTATION PLAN Pago6 EQUIPMENT MAINTENANCE PLAN Manager assigned to the City of Santa Ana will also be responsible for the mainte- nance of our enforcement vehicles. He will be required to maintain a daily vehicle inspection checklist to ensure all vehicles are kept in sound condition. These duties will also be outlined in our Standard Operating - -1 Procedures Manual for the City of Santa Ana Parking Enforcement. We i will ensure that the maintenance schedule is approved by the Central Parking General Manager. We fully understand the importance of a prop- erly maintained vehicle. A well kept vehicle reduces liability risks, unnec- essary repairs and promotes an aesthetically pleasing environment. - ?/ Jim While it will primarily be the Manager's responsibility to ensure the cleanliness and upkeep of enforcement vehicles, it will be part of each employee's job description. Each Parking Control Officer will be required to clean and maintain their vehicle on a daily basis. The manager is also responsible for performing daily inspections of vehicles. Our managers and supervisors are trained in the theory of "Management by Walking About" (MBWA). They are also taught to broaden their focus to keep an eye out for other issues that are outside of our scope that affect the operation as a whole. In addition, our General Manager and Operations Manager formally perform weekly audits of the operation to ensure contract compliance and client satisfaction. A copy of our maintenance checklist could be provided to the City upon request. By having a checklist, our Manager has specific duties that he must adhere to on a daily/weekly and monthly basis. This checklist is also signed off by the Operations Manager each week after he conducts his inspection of the facilities. 25F-69 cs \ z \\ Yv ?Z dg EMPLOYEE TRAINING AND .J W <y DEVELOPMENT PROGRAM ~} / W Z y / V .or INSIDE THIS SECTION OVERVIEW PANGEA E-RECRUITING AND ONBOARDING PRE-EMPLOYMENT SCREENING AND HIRING EMPLOYEE ORIENTATION AND TRAINING PROGRAM DISCIPLINARY PROCEDURES AFFIRMATIVE ACTION PLAN SUMMARY OF EMPLOYEE BENEFITS PROGRAM j i, 25F-70 SECTION i, EMPLOYEE TRAINING AND DEVELOPMENT PROGRAM Paget OVERVIEW The business adage, "People are a company's greatest asset", has been modified by Central Parking System, Inc. to read: "The Right people are a company's greatest asset". With 14,000 employee's representing our clients at facilities across the United States, we developed a comprehensive employee recruitment, selection, training, motivation, and development program we call PeopleCentrairm. It is crucial to put our best talent into the right positions at your facilities. We recruit and train employees with qualities such as good character, integrity, loyalty, trust and the right attitude. This will allow us to continue to provide the City of Santa Ana with employees that will be able to successfully perform their jobs. Central vies for talent in a competitive environment. To recruit and retain the best resources to serve the City of Santa Ana, we have developed a comprehensive employee recruitment, selection, training and motivation process specific to the parking industry. The following provides an outline of our human resources employment practices and our training programs. Central Parking will put in place its "Best in Industry Standards" and methodologies for enforcement in the City of Santa Ana. It is critical that the Enforcement efforts are delivered in a fair and consistent manner in direct correlation with the Municipal Code. Central Parking started its Ambassador On-Street Parking Program in the first U.S. outsourced program for the City of Charlotte in1997. Our "Community" based Ambassador Program was created to dispel the "Punitive" programs that were in place across many municipalities in the United States. Central Parking has developed Training programs geared to prepare and mentor our Enforcement Staff prior to their taking the streets. Our operations in Newport Beach will serve as an added training ground by which we can team our new Am- bassadors in Santa Ana with seasoned veterans from our Newport Beach operations for field training. This will allow for the new employees to learn and to ask questions in the field and apply the tools learned in our two classroom training ses- sions which were developed solely for use in our Ambassador Program. These two training sessions are in addition to Cen- tral Parking's regular Orientation Training sessions. All Ambassadors complete a Parking Enforcement Ambassador Training which is aimed to ensure: 1. Proper knowledge of City Code 2. Radio Etiquette 3. Safety the workplace 4. Vehicle and Driving Safety Procedures Next our staff completes our Ambassador Orientation and Conflict Resolution Training. This training introduces the new Ambassador to the community in which they will be working. History of the City, destinations and other facts about the community are taught. Also, as the name suggests, this program is geared for classroom as well as role playing scenarios to assist our employees with conflict resolution techniques and proven methods of dealing with upset customers. PANG EA-E-RECRUITMENT & ONBOARDING Central is committed to using technology to streamline our processes, increase efficiencies, ensure compliance and reduce expenses in all areas, and hiring is no exception. After testing the Pangea/GIS system in select markets, we are rolling out the system companywide. The Pangea Talent Acquisition Suite gives Central the competitive advantage in the hiring game. Pangea is a single web-based platform, built on an advanced architecture to provide unrivaled configurability and efficiencies in corporate hiring programs. Pangea offers Central, and our clients, one unified and successful talent acquisition solution. With Pangea, applicants apply for jobs via a web-link found in the job posting. This eliminates the need for handwritten applications in which data needs to be keyed in and can easily be misread. When applicants enter their information on their own in to Pangea and pass an initial screening process, they can easily progress through the process with e-verification and tracking. Prescreening questions are automatically evaluated, reducing the time previously spent manually reviewing unqualified applicants. Pangea's databases are instrumental in theft and accident reduction, through the elimination of hiring known, high-risk employees. In addition, Pangea puts Central Parking in a position of increased legal compliance, including adherence with discrimination laws and the Fair Credit Reporting Act. 25F-71 SECTION 3, EMPLOYEE TRAINING AND DEVELOPMENT PROGRAM Page3 EMPLOYEE RECRUITING AND TRAINING PRE-EMPLOYMENT SCREENING AND HIRING Central Parking believes that it is critical for front-line employees to have strong communications skills, demonstrated professionalism and courtesy. Our "Interview Guide" has been developed to screen for these core competencies so that we are able to accurately select the best person for each open position. Our Regional Human Resource Manager, Yolanda James, will coordinate our personnel efforts for the City of Santa Ana, supervising the recruitment of current employees as well as new individuals needed to fill open positions. She also will be responsible for coordinating the training of all employees, including Central Parking's customer service training program. Our ongoing commitment to hiring qualified individuals and providing them with proper training is the first step in achieving Superior Customer Service. pangea-, RECRUITING Central Parking uses a variety of avenues for recruiting front-line personnel. Our company's recruit- ing sources include colleges, business colleges, the Urban League, senior citizen groups, churches, other employees, the United Way, websites, internal job postings, and social service centers. Interviews take place at our main office, and are conducted by the Human Resource Director or Manager. The interview targets past experience, appearance and interfacing with the public. Using our standard "Interview Guide" equips the interviewer with questions to evaluate each candidate in order to make good selections. DMV CHECK/BACKGROUND CHECKS A Department of Motor Vehicles check is critical, especially if employees will be driving buses and customer vehicles. Central Parking also has a drug testing program used for those individuals who are driving vehicles. A criminal check and national Social Security search is completed as well. STEP ONE SURVEY This 20 to 30 minute multiple-choice survey is an insightful tool in our hiring process. It tests a po- tential employee's aptitude for honesty, integrity, and work ethic, while also identifying any vulner- abilities towards substance abuse. After the assessment is scored, a Results Report is sent to the Human Resources Director or Manager. In addition to the facts of the report, it also suggests key interview questions that are derived from the potential employee's survey performance. DEVELOPING EXCELLENT SKILLS FOR CUSTOMER SERVICE Central Parking has a formal employee orientation and training process in place. Our orientation process is comprehensive and addresses a variety of new hire issues. New employee orientation discusses the Company's vision, mission, benefits, how to become a Central Parking System "ambassador," and the role that each employee plays as the most important person representing our Company. Central understands that our public face must be one that projects professionalism and friendly, courteous service. Customer service and satisfaction are integral to the service we provide our client's customers. As a result, we have developed a customer service training program for all employees that is unique to our industry. 25F-72 SECTION a, EMPLOYEE TRAINING AND DEVELOPMENT PROGRAM Pap4 EMPLOYEE ORIENTATION AND TRAINING (CONTINUED) Presented in a classroom environment, the curriculum gives employees an opportunity to learn and share ideas about: How to create a positive first impression to each customer How to handle difficult situations The importance of body language Techniques to use for different situations In addition, CPS offers a written test as one of many tools available for training our customer service personnel. Another innovative training program at CPS is "Taking C.A.R.E. of Business: Choosing to Deliver Remarkable Customer Service.' Developed exclusively for CPS, the program is designed to help employees understand the essential elements of customer service and provide basic skills. "Taking C.A.R.E." is a one-day, video-assisted session that is highly interactive. The trainer uses discussion and workbook activities that blend actual employee scenarios and real work situations in three video training segments. All hourly employees are placed in the C.A.R.E. customer service-training program during their first few days of training and before being placed in the work setting. The program's key elements center around four concepts: C onnect to our customers A ttention to their needs R esponsible for their problems E nthusiastic about our role as service providers Employees are tested at the conclusion of the training session and results are placed in the employee's training file. Periodic refresher courses are conducted as needed. In addition to our customer service training, employees are given site-specific training associated with each facility. The purpose of this training is to ensure that all employees are com- pletely familiar with the project. Site-specific training has several components and is covered during a walking orientation tour of the project, including: + Familiarity with freeway access + Familiarity with each building and destination in the nearby area + Familiarity with other popular destinations in the area + Local events and calendars + Responses to commonly asked questions 25F-73 SECTION i, EMPLOYEE TRAINING AND DEVELOPMENT PROGRAM Page5 EMPLOYEE ORIENTATION AND TRAINING CITY INVOLVEMENT IN HIRING AND TERMINATIONS A COMMITMENT TO OPERATIONAL EXCELLENCE Central understands the City's right to approve of any employee assigned to work in the City and fully complies with that request. In regards to hourly personnel, Central is open to any criticism or compliments the City has about any of our em- ployees. We welcome any feedback City provides us about an employee's performance and that employee is rewarded or disciplined accordingly. Since all employee records are confidential, we are unable to share any information contained within. At the same time, we understand that the City enjoys the right and ability to say which employees are allowed to represent the City. All requests are reviewed with the City; with the City having the final decision. DIVERSITY/ HARASSMENT Treating Each Other with Respect CPS has established its own mandate to recruit, hire, develop and educate a diverse work force. "M.E.E.T. on Common Ground" is our newest diversity-training program, conducted at all employee levels. This is additional course work for man- agers who are already required to take the Company's online diversity training module. Hourly employees participate in a group training session in which they discuss several video vignettes. Through these vignettes, the program teaches em- ployees how to recognize and professionally respond to any situation. The program leaves employees with an easy-to- grasp, four-step model to foster greater understanding and communication with the Company. The program is both educa- tional and cutting edge - using vignettes that reflect real-world, honest and open dialogue in the workplace to both chal- lenge and educate. REWARD AND RECOGNITION Motivating Employees to Achieve Excellence Several programs are used by CPS to enhance employee commitment, pride and enthusiasm towards the Company, thereby contributing to your facility's effectiveness: CPS Mentoring Program - Increasing our focus on eliminating barriers and enhancing opportunities for all high potential talent, Central Parking System has designed a formal mentoring program that provides opportunities for development. This program was created to promote equity and develop talent internally by identifying the strongest performers across the organization. Our promote-from-within policy works hand in hand with the CPS Mentoring Program. High potential can- didates are given opportunities to spend quality time with senior management. The structure centers on quarterly "Executive Chats" with a senior vice president and monthly one-on-one meetings or peer mentoring sessions between the mentor and the mentee. Participants who have successfully completed the program typically are well prepared to ad- vance within the organization. Employee Holiday Party - During the holiday season, the Company hosts an event and presents a gift certificate to each employee towards a ham or turkey as a warm holiday greeting and token of appreciation for their hard work. Employee of the Month Program - Each month, a front line employee such as a cashier, valet attendant or maintenance person is selected as the "Employee of the Month" for their location. The honoree has achieved excellence in attendance, appearance, accuracy and overall job performance. The recognized employee receives a cash prize, a brass nametag and recognition on an engraved plaque displayed in the main office. This program has proven very effective at motivating and recognizing top performers, and CPS would like to implement this program at City of Santa Ana. Mystery Shop Program - In an effort to monitor and determine how employees are performing on the job, a "Mystery Shop" is sent to the location to evaluate the quality of service, attitude and appearance of the employees. The mystery shopper fills out a report and sends it to the Operations Manager for review. Feedback is then given to employees, with gift certificates presented for good performance. Corrective measures are implemented when necessary. 25F-74 SECTION s, EMPLOYEE TRAINING AND DEVELOPMENT PROGRAM Pago6 EMPLOYEE ORIENTATION AND TRAINING (CONTINUED) COMPLIANCE PROGRAM Integrity Is the Foundation Central Parking Corporation Compliance Program and Code of Conduct underscore our commitment to integrity and guide employees on appropriate and expected business conduct. The program's goal is to create an open atmosphere that encourages employees to voice concerns about ethics and compliance issues without fear of retaliation, or to address any other work-related problems. The resources available to employees consist of a number of communication vehicles. The Open Door Policy requires managers and supervisors to listen to and resolve any concerns or problems in a timely fashion. The AlertLine (1-800-93-ALERT) is a 24-hour toll-free telephone number that puts employees in touch with an independent company so they can voice concerns or complaints and remain anonymous if they choose. Employee Meetings are held on a regular basis. Attendance is mandatory during benefit enrollment periods and for various training initiatives. The Employee Suggestion Program invites employees to submit ideas and recommendations that many times result in improved operations, service or profits. A small prize is often awarded to contest winners. A formal Complaint Procedure has been established to enable employees to escalate issues to the General Manager, Regional Manager or Senior Vice President. The procedure is monitored by Corporate Human Re- sources to assure a timely response. AFFIRMATIVE ACTION PLAN - A STATED COMPANY POLICY Central Parking System's Affirmative Action is among our stated company policies. It reads: "This shall be known as the Affirmative Action Program of Central Parking System and is for the purpose of expressing the desire and intent of this Company to provide full and equal employment opportunity to all persons without regard to race, color, creed, sex, na- tional origin or age. It is "affirmative" in that it commits the Company to a program of positive action rather than mere avoidance of discrimination and it is "action" in that it measures deficiencies, sets goals and evaluates achievement of the goals.-. The CEO of the Company shall from time to time issue statements of policy for the information and guidance of all employees in achieving equal employment opportunity. These statements shall become part of our policy and be appended to it. EMPLOYEE TURNOVER - KEEPING GOOD PEOPLE HAPPY Since our front line employees are the key to our success and the key to properly representing the best image of the City, we are very concerned with addressing employee turnover. Our first step was just outlined to you, and that is to hire the right people. During our recruitment process we describe in detail the responsibilities and daily work schedule for each location and each position. We look to match people's personality and desires with the location they will be working at. Some employees like busy days, while others are looking for slow days. In either case we are looking for friendly people to serve the public with genuine courtesy and professionalism. Our second step is to properly train the employees so they clearly understand what the Company's and City's expectations are for them. These policies and procedures are explained in detail and written out for them so it is clear. Issues or violations of these policies and procedures are addressed formally in writing to help the employee understand what they did wrong, why it is important for them not to repeat the offense, any additional training if needed and the next step in the disciplinary process if unwanted behavior continues. We gener- ally follow a four step disciplinary process - verbal warning, written warning, suspension, termination. Smaller offenses may have two warnings in the early part of the process and some violations result in suspension and on occasion immedi- ate termination. Our goal is to work with the employee, make sure they understand our policies and to help them succeed. 25F-75 CITY OF SANTA ANA POLICE DEPARTMENT REQUEST FOR PROPOSALS FOR PARKING CONTROL ENFORCEMENT SERVICES (RFP 12-030) PROPOSERS STATEMENT and PROPOSAL ITEM PRICING EXHIBIT B Certification - I certify that I have read, understand and agree to the terms and conditions of this Request for Proposal. I have examined the Scope of Services (Exhibit A) and am familiar with the scope of work locations. I am familiar with all the existing conditions and limitation that may impact work requests. I understand and agree that I am responsible for reporting any errors, omissions or discrepancies to the City for clarification prior to the submission of my proposal. Proposal Item Price - Pricing shall be based on an hourly cost for services described In Exhibit A. Fee must be inclusive of all costs, including but not limited to, direct and indirect costs for labor, overhead, incidental supplies, travel, mileage, and fuel. Any special materials will be purchased by the Contractor only after discussed and authorized by the City Projects Manager or designee in writing. The quantity of hours identified below are best approximations and are for estimate purposes only and can be modified as determined necessary by City. Contractor shall only be paid for services performed. Refer to Section IV.L. Terms and Conditions - Employment of Displaced Santa Ana Workforce (page 21). The award will be based on the Total Extended Cost (assuming no displaced City of Santa Ana employees will need to be hired). LINE DESCRIPTION QUANTITY UNIT UNIT QUANTITY UNIT PRICE EXTENDED TOTAL PRICE 1 Supervisor - Parking 1 Hourly 2,080 $37.23 $77,440.79 Enforcement 2 Checker - Parking TBD Hourly 11,100 $28.60 $317,513.89 Enforcement Total Extended Cost (Add Lines 1 and 2): $394,954.68 Total Extended Cost - Written Add Lines 1 and 2 Additional Hourly Cost per Checker for Potential Displaced City Employee 1 Hourly ` / 7. Durin Year One If Necessary): 3 On-Call - Parking Enforcement 1 Hourly Flat Rate Wig. (i0 CENTRAL PARKING SYSTEM, INC. 714.751-2855 F 751-3650 LEGAL NAME OF COMPANY PHONE AND FAX NUMBER 3420 BRISTOL STREET, SUITE 225, COSTA MESA, CA 92626 BUSINESS ADDRESS MUHAMMAD MANSOOR GENERAL MANAGER TITLE PRINTED NAME OF AUTHORIZED AGENT SIC 62. 05/15/2012 mmansoor@parking.com RE OF AUTHORIZED AGENT DATE E-MAIL ADDRESS 10 FEDERAL ID NUMBER (IF APPICABLE) CONTRACTOR LICENSE NUMBER (IF APPICABLE) THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NOWRESPONSIyE City of Santa Ana Police Department Request for Proposals for Parking Control Enforcement Services 2d1pN ADDITIONAL INSURED ENDORSEMENT FOR COMMERCIAL GENERAL LIABILITY AND BUSINESS AUTOMOBILE POLICIES Insurance Company National Union Fire Ins Co, Pittsburgh, PA (Chartis) This endorsement modifies such insurance as is afforded by the provisions of Policy # GL 2449561 & relating to the following: CA 3506417 1. The City of Santa Ana, 20 Civic Center Plaza, Santa Ana, California 92701; its officers, employees, agents, volunteers and representatives are named as additional insureds ("additional insureds") with regard to liability and defense of suits arising from the operations and uses performed by or on behalf of the named insured. 2. With respect to claims arising out of the operations and uses performed by or on behalf of the named insured, such insurance as is afforded by this policy is primary and is not additional to or contributing with any other insurance carried by or for the benefit of the additional insureds. 3. This insurance applies separately to each insured against whom claim is made or suit is brought except with respect to the company's limits of liability. The inclusion of any person or organization as an insured shall not affect any right which such person or organization would have as a claimant if not so included. 4. With respect to the additional insureds, this insurance shall not be cancelled, or materially reduced in coverage or limits except after thirty (30) days written notice has been given to the City of Santa Ana, 20 Civic Center Plaza, Santa Ana, California 92701. (Completion of the following, including countersignature, is required to make this endorsement effective.) Effective 07/01/11 , this endorsement form as a part of Policy # GL 2449561 and CA 3506417 Issued to Central Parking Corporation Named Insured Countersigned by Authorized Representative Endorsement will be signed upon execution of contract EXHIBIT C City of Santa Ana Police Department Request for Proposals for Parking Control Enforcement Services Page 24 25F-77 CITY OF SANTA ANA POLICE DEPARTMENT REQUEST FOR PROPOSALS FOR PARKING CONTROL ENFORCEMENT SERVICES REFERENCES AND RELEVANT WORK HISTORY THIS SHEET MUST BE COMPLETED IN FULL AND RETURNED WITH OFFEROR'S PROPOSAL List and describe fully the contracts performed by your firm which demonstrate your ability to provide the supplies, equipment or services included in the scope of the proposal specifications. Attach additional pages if reauired for additional references. The City reserves the right to contact each of the references listed for additional information regarding your firm's qualifications. Reference No.1 Customer Name: City of Newport Beach Address: 3300 Newport Boulevard Contact Individual: Tracy McCraner Phone Number: (949) 644-3127 Newport Beach, CA 92658 Facsimile Number: (949) 644-3339 Contract Amount: $21 million (estimated) Year: 2011 - 2018 Description of supplies, equipment, or services provided: Parking Enforcement - On Street Meter Collection - Meter Maintenance. Multi Space Metered Lots - Parking Enforcement Collection and Maintenance. Reference No. 2 Customer Name: Charlotte, NC Address: 600 East Fourth Street Charlotte, NC 28202-2858 Contract Amount: Description of supplies, equipment, or services provided: Parking Enforcement, Notice Processing, Clamping, Removal, Pound. Meter Collection and Maintenance. Reference No. 3 Customer Name: Virginia Beach, VA Address: 2101 Park Avenue, Suite 502 Virginia Beach, VA 23451 Contract Amount: Description of supplies, equipment, or services provided: Parkinfl Enforcement - Meter Maintenance - Off Street TO BE INCLUDED IN PROPOSAL PACKAGE EXHIBIT D City of Santa Ana Police Department Request for Proposals for Parking Control Enforcement Services 2 ef, Contact Individual: Doreen Szymanski - Clement G Phone Number: (704) 336-7527 & (704) 375-3177 Facsimile Number: (704) 336-4400 Year: 2010 - no end date Contact Individual: Robert Fries Phone Number: (757) 385-4800 Facsimile Number: (757) 385-4800 Year: 2003 - 2013 CITY OF SANTA ANA POLICE DEPARTMENT REQUEST FOR PROPOSALS FOR PARKING CONTROL ENFORCEMENT SERVICES PROPOSAL AND CONTRACT AGREEMENT PROPOSER'S STATEMENT PROPOSER understands and agrees that if AGENCY accepts this written RFP (or any part thereof specifically designated and accepted by the City of Santa Ana, hereinafter AGENCY) PROPOSER shall enter into a written agreement with the AGENCY to provide parking enforcement services on the terms and conditions set forth herein. PROPOSER further agrees that upon delivery (as defined above) of the accepted agreement he/she will furnish AGENCY all required bonds and certificates of liability insurance within ten (10) days (excluding Saturdays, Sundays and AGENCY's legal holidays), or the funds, check, draft, or PROPOSER'S bond substituted in lieu thereof accompanying this proposal shall become the property of the AGENCY and shall be considered as payment of damages due to the delay and other causes suffered by AGENCY because of the failure to enter into an Agreement and/or furnish the necessary bonds and because it is distinctly agreed that the proof of damages actually suffered by AGENCY is difficult to ascertain; otherwise said funds, check drafts, or PROPOSER'S bond substituted in lieu thereof shall be returned to the undersigned. PROPOSER understands that a proposal is required for the entire work, that the estimated quantities set forth in the RFP schedule are solely for the purpose of comparing proposals, and that final compensation under the contract will be based upon the actual quantities of work satisfactorily completed. All terms contained in the Specifications, the Certification of Non-Discrimination by Contractors, and the Workers' Compensation Insurance Certificate are to be incorporated by reference into this Agreement and are made specifically as part of this RFP. Firm CENTRAL PARKING SYSTEM, INC. Signed and Printed Name Title GENERAL MANAGER jacM_ _ M/k_r1S 0 0 p Date 05/15/2012 TO BE INCLUDED IN PROPOSAL PACKAGE EXHIBIT E City of Santa Ana Police Department Request for Proposals for Parking Control Enforcement Services 26Pe Y9 CITY OF SANTA ANA POLICE DEPARTMENT REQUEST FOR PROPOSALS FOR PARKING CONTROL ENFORCEMENT SERVICES (RFP 12-030) PROPOSAL AND CONTRACT AGREEMENT CERTIFICATION OF NONDISCRIMINATION BY CONTRACTOR The undersigned Contractor or corporate officer, during the performance of this contract, certifies as follows: The Contractor shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, or national origin. The Contractor shall take affirmative action to ensure that applicants are employed, and that employees are treated during employment without, regard to their race, color, religion, sex, or national origin. Such action shall include, but not be limited to, the following: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. The Contractor agrees to post in conspicuous places, available to employees and applicants for employment, notices to be provided setting forth the provisions of this nondiscrimination clause. 2. The Contractor shall, in all solicitations or advertisements for employees placed by or on behalf of the Contractor, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. 3. The Contractor shall send to each labor union or representative of workers with which he has a collective bargaining agreement or other contract or understanding, a notice to be provided advising the said labor union or workers' representatives of the Contractor's commitments under this section, and shall post copies of the notice in conspicuous places available to employees and applicants for employment. 4. The Contractor shall comply with all provisions of Executive Order 11246 of September 24, 1965, and of the rules, regulations, and relevant orders of the Secretary of Labor. 5. The Contractor shall furnish all information and reports required by Executive Order 11246 of September 24, 1965, and by rules, regulations, and orders of the Secretary of Labor, or pursuant thereto, and will permit access to his/her books, records, and accounts by the administering agency and the Secretary of Labor for purposes of investigation, to ascertain compliance with such rules, regulations, and orders. 6. In the event of the Contractor's non-compliance with the nondiscrimination clauses of this contract or with any of the said rules, regulations, or orders, the contract may be canceled, terminated, or suspended in whole or in part and the contractor may be declared ineligible for further Government contracts or federally assisted construction/services contracts in accordance with procedures authorized in Execution Order 11246 of September 24, 1965,and such other sanctions may be imposed and remedies invoked as provided in Executive Order 11246 of September 24, 1965, or by rule, regulations, or order of the Secretary of Labor, or as otherwise provided by law. 7. The Contractor shall include the portion of the sentence immediately preceding paragraph (1) and the provisions of paragraphs (1) through (7) in every subcontract or purchase order unless exempted by rules, regulations, or orders of the Secretary of Labor issued pursuant to Section 204 of Executive Order 11246 of September 24, 1965, so that such provisions will be binding upon each subcontract or purchase order as the administering agency may direct as means of enforcing such provisions, including sanctions for noncompliance; provided, however, that in the event the Contractor becomes involved in, or is threatened with, litigation with a subcontractor or vendor as a result of such direction by the administering agency, the Contractor may request that the United States enter into such litigation to protect the interests of the United States. EXHIBIT F City of Santa Ana Police Department Request for Proposals for Parking Control Enforcement Services 2 foe 90 8. Pursuant to California Labor Code Section 1735, as added by Chapter 643 Stats. 1039, and as amended, No discrimination shall be made in the employment of persons because of race, religious creed, color national origin, ancestry, physical handicaps, mental condition, marital status, or sex of such persons, except as provided in Section 1420, and any Contractor violating this Section is subject to all the penalties imposed for a violation of the Chapter. Firm CENTRAL PARKING SYSTEM, INC. Signed and Printed N "0 I-t^-"" P? ti1pt-nlSoo R Title GENERAL MANAGER Date 05/15/2012 TO BE INCLUDED IN PROPOSAL EXHIBIT F City of Santa Ana Police Department Request for Proposals for Parking Control Enforcement Services 25F 81 CITY OF SANTA ANA POLICE DEPARTMENT REQUEST FOR PROPOSALS FOR PARKING CONTROL ENFORCEMENT SERVICES (RFP 12-030) NON-COLLUSION AFFIDAVIT CITY OF SANTA ANA PROPOSAL AND CONTRACT AGREEMENT NON-COLLUSION AFFIDAVIT (Title 23 United States Code Section 112 and Public Contract Code Section 7106) To the CITY OF SANTA ANA POLICE DEPARTMENT In accordance with Title 23 United States Code Section 112 and Public Contract Code 7106 the PROPOSER declares that the bid Is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation; that the bid is genuine and not collusive or sham; that the PROPOSER has not directly or indirectly induced or solicited any other PROPOSER to put In a false or sham bid, and has not directly or indirectly colluded, conspired, connived or agreed with any PROPOSER or anyone else to put in a sham bid, or that anyone shall refrain from bidding; that the PROPOSER has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the bid price of the PROPOSER or any PROPOSER, or to fix any overhead, profit, or cost element of the bid price, or of that of any other PROPOSER, or to secure any advantage against the public body awarding the contract of anyone interested in the proposed contract; that all statements contained in the bid are true; and, further, that the PROPOSER has not, directly or indirectly, submitted his or her bid price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, or paid, and will not pay, any fee to any corporation, partnership, company association, organization, bid depository, or to any member or agent thereof to effectuate a collusive or sham bid. Note: The above Non-collusion Affidavit is part of the Proposal. Signing this Proposal on the signature portion thereof shall also constitute signature of this Non-collusion Affidavit. PROPOSERS are caution that making a false certification may subject the certifier to criminal prosecution. Sig /4U HA-AAAA AD MA SpDR-) State\of California County of Subscribed and sworn to (or affirmed) before me on this l `I day of M A?f 20-1-a. by r1o 4A /A ^ei`1jAproved to me on the basis of satisfactory evidence to be the perso%# who appeared before me. HARVEY GONZALEz Commission # 1878398 4&M1 Notary Public - California z Orange county omm. Ex Tres Jan 29,201 4 (k,41101 - a y u is n& Notary Public Seal TO BE INCLUDED IN PROPOSAL PACKAGE EXHIBIT G City of Santa Ana Police Department Request for Proposals for Parking Control Enforcement Services Pa 29 25-82 KCPC HOLDINGS, INC. and SUBSIDIARIES Consolidated Financial Statements as of and for the Years Ended September 30, 2011, 2010 and 2009, and Report oflndependent Auditors 25F-83 KCPC HOLDINGS, INC. and SUBSIDIARIES INDEX TO FINANCIAL STATEMENTS AGE Report of Independent Auditors ........................................................................................................................................... 3 Consolidated Financial Statements as of September 30, 2011 and 2010 and for the Years Ended September 30, 2011, 2010 and 2009 Consolidated Balance Sheets ................................................................................................................................................. 4 Consolidated Statements of Operations ................................................................................................................................ 5 Consolidated Statements of Shareholders' Equity and Comprehensive Loss ..................................................................... 6 Consolidated Statements of Cash Flows ............................................................................................................................... 7 Notes to Consolidated Financial Statements ......................................................................................................................... 9 25F-84 pwc Report of Independent Auditors To the Board of Directors and Shareholders of KCPC Holdings, Inc. and Subsidiaries: In our opinion, the accompanying consolidated balance sheets and the related consolidated statements of operations, of shareholders' equity and comprehensive loss and of cash flows present fairly, in all material respects, the financial position of KCPC Holdings, Inc. and its subsidiaries at September 30, 2011 and September 30, 2010 and the results of their operations and their cash flows for each of the three years in the period ended September 30, 2011 in conformity with accounting principles generally accepted in the United States of America. These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on these financial statements based on our audits. We conducted our audits of these statements in accordance with auditing standards generally accepted in the United States of America. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, and evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. March 29, 2012 :-._,......._ ............ .................... ............................_........... .........,...................... ....... .................................................. .................. ................ .................... . PricewaterhouseCoopers LLP, 83o Crescent Centre Drive, Suite 260, Nashville, TN 37o67 T. (615) 503 2860, www.pwc.com/us 25F-85 KCPC HOLDINGS, INC. and SUBSIDIARIES CONSOLIDATED BALANCE SHEETS Amounts in thousands, except for share and per share data September 30, M1 IM ASSETS Current assets: Cash and cash equivalents $ 25,972 S 15,946 Restricted cash 21,608 23,070 Management accounts receivable, net of allowance for doubtful accounts of$976 and S1,041, respectively 44,341 49,474 Accounts receivable, net of al lowance for doubtful accounts of 571 S and $925, respectively 8,829 9,895 Current portion of notes receivable 5,753 990 Prepaid expenses and other assets 21,043 16,702 Assets held for sale 201,540 - Refundable income taxes 5,789 13,723 Deferred income taxes 19.113 24,016 Total current assets 353,988 153,816 Notes receivable, less current portion 3,659 8,525 Property, equipment, and leasehold improvements, net 20,490 283,046 Intangible assets, net 101,858 136,235 Goodwill 195,264 214,852 Investment in and advances to partnerships and joint ventures 3,141 2,900 Other assets 22,739 28.122 Total assets S 701.139 827.496 LIABILITIES AND SHAREHOLDERS' EQUITY Current liabilities: Current portion of long-term debt and capital lease obligations $ 177,251 $ 1,620 Trade accounts payable 26,907 26,591 Book overdrafts 22,823 22,834 Accrued payroll and related costs 19,810 24,753 Accrued expenses 72,056 66,408 Management accounts payable 27,168 25,653 Subordinated convertible debentures 1,254 1.641 Total current liabilities 347,269 169,500 Long-tens debt and capital lease obligations, less current portion 225,541 407,094 Deferred income taxes 40,189 86,000 Other liabilities 63,410 71,729 Total liabilities 676,409 734,323 Commitments and contingencies (Notes 11 and 16) Shareholders' equity: Common stock, $0.01 par value; 300 million shares authorized, 225.1 million, and 225.3 million shares issued and outstanding at September 30, 2011 and 2010, respectively 2,251 2,253 Additional paid-in capital 227,379 226,996 Accumulated deficit (205,568) (136,7981 Total shareholders' equity of KCPC Holdings, Inc. 24,062 92,451 Noncontrolling interest 668 722 Total shareholders' equity 24.730 93.173 Total liabilities and shareholders' equity 701.139 S 827.496 See accompanying notes to consolidated financial statements. Page 4 of 25 25F-86 KCPC HOLDINGS, INC. and SUBSIDIARIES CONSOLIDATED STATEMENTS OF OPERATIONS Amounts in thousands Year Ended Revenues: Parking Management contract and other Reimbursement of management contract expenses Total revenues Costs and expenses: Cost of parking Cost of management contracts Reimbursed management contract expenses Total cost of services General and administrative Property-related losses (gains), net Long-lived asset impairment Goodwill and indefinite-lived asset impairment Total costs and expenses Operating (loss) income Other income (expense): Interest income Interest expense Equity in earnings of partnerships and joint ventures Total other income (expense): Loss from continuing operations before income taxes income tax benefit Loss from continuing operations Loss from discontinued operations, net of tax Net loss Less: Net income attributable to the noncontrolling interests Net loss attributable to KCPC Holdings, Inc. See accompanying notes to consolidated financial statements. S 371,314 186,568 557,882 266980 824,862 359,165 126,312 485,477 266.980 752,457 73,157 1,510 61,956 20.588 909,668 (84,806) Year Ended September 30, 2010 $ 359,726 179,241 537,967 261.935 799,902 361,790 121.392 483,182 62 L935 745,117 68,489 506 3,982 81.580 899,674 (99,772) Year Ended September 30, 2009 $ 376,780 169585 546,365 299.125 845,490 366,809 106.879 473,688 299.125 772,813 63,486 (5,114) 6,922 838,107 7,383 761 1,131 1,364 (20,064) (17,065) (23,211) 1,513 1257 1,264 (17,790) (14.677) (20,583) (102,596) (114,449) (13,200) 39A59 14,435 8,152 (63,137) (100,014) (5,048) (3,267) (377) (1,431) (66,404) (100,391) (6,479) (2,366) (1,881) (2,254) $ (68.770) S (102272) S (8.733) Page 5 of 25 25F-87 KCPC HOLDINGS, INC. and SUBSIDIARIES CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY and COMPREHENSIVE LOSS Amounts in thousands Accumulated Additional Other Numberof Common Paid-in Comprehensive Accumulated Noncontrolling Shares Stock Capital Income (loss), net Deficit Interest Total Balance at September 30, 2008 225,300 S 2,253 S 228,643 S 56 $ (22,049) S 572 $ 209,475 Stock-based compensation expense - - (553) - - (553) Net income from noncontrolling Interests, net of distributions - - (96) (96) Noncontrolling interests held for sale - - - - - (49) (49) Comprehensive loss: Net loss - - (8,733) - (8,733) Foreign currency translation adjustment - - - (4) - - (4) Total comprehensive loss - - - (8.7371 Balance at September 30, 2009 225,300 2,253 228,090 52 (30,782) 427 200,040 Stock-based compensation expense - - 262 - - - 262 Repurchase of rollover options - (1,356) - - - (1,356) Net income from noncontrolling Interests, net ofdistributions - - - - 776 776 Noncontrolling interests held for sale - - - - (481) (481) Comprehensive loss: Net loss - - - - (102,272) (102,272) Adoption of accounting for uncertain tax positions (3,744) - (3,744) Foreign currency translation adjustment - - - (52) - (52) Total comprehensive loss _ _ (106 0681 Balance at September 30, 2010 225.300 2,253 226,996 (136,798) 722 93,173 Stock-based compensation expense - - 531 - - 531 Repurchase and retirement orcommon stock (200) (2) (148) - (150) Net income from noncontrolling interests, net of distributions - - - - (54) (54) Comprehensive loss: Net loss - -- - - (68,770) (68,770) Total comprehensive loss - - (68,7701 Balance at September 30, 2011 225.100 S 251 S 227379 i _ S (205.5681 S 668 S 24.730 See accompanying notes to consolidated financial statements Page 6 of 25 25F-88 KCPC HOLDINGS, INC. and SUBSIDIARIES CONSOLIDATED STATEMENTS OF CASH FLOWS Amounts in thousands Cash flows from operating activities: Net loss Loss from discontinued operations Loss from continuing operations Adjustments to reconcile loss from continuing operations to net cash (used in) provided by operating activities - continuing operations: Depreciation and amortization Settlement of notes receivable Bad debt expense Equity in earnings of partnerships and joint ventures Distributions from partnerships and joint ventures Property-related losses (gains), net Long-lived asset impairment Goodwill and indefinite-lived asset impairment Stock-based compensation Deferred income taxes Changes in operating assets and liabilities: Management accounts receivable Accounts receivable Prepaid expenses and other assets Accounts payable, accrued expenses and other liabilities Management accounts payable Refundable income taxes Income taxes payable Net cash provided by (used in) operating activities - continuing operations Net cash provided by operating activities - discontinued operations Net cash provided by (used in) operating activities Cash flows from investing activities: (Payments) proceeds from disposal of property and equipment Change in restricted cash Purchases ofequipment and leasehold improvements Purchases of contract rights and developed technology Advances under notes receivable Other investing activities Net cash (used in) provided by investing activities - continuing operations Net cash provided by investing activities - discontinued operations Net cash (used in) provided by investing activities Cash flows from financing activities: Borrowings under revolving credit agreement Repayments under revolving credit agreement Proceeds from issuance of notes payable Debt issuance costs Principal repayments on long-term debt Repurchase of common stock Repurchase of rollover options Redemption of subordinated debentures Payment to noncontrolling interests Net cash (used in) provided by financing activities - continuing operations Net cash used in financing activities - discontinued operations Net cash (used in) provided by financing activities Effect of exchange rate changes on cash Net increase (decrease) in cash and cash equivalents Cash and cash equivalents at beginning of period Cash and cash equivalents at end of period September 30, September 30, September 30, 2011 2010 2009 $ (66,404) S (100,391) S (6,479) 3.267 377 1-431 (63,137) (100,014) (5,048) 30,472 30,256 35,274 - 1,235 - 708 2,031 501 (1,513) (1,257) (1,264) 2,254 1,081 1,207 1,510 506 (5,114) 61,956 3,982 6,922 20,588 81,580 - 531 262 (553) (38,540) (12,589) (18,407) 4,764 (2,664) 689 970 183 7,476 (3,945) 968 1,096 (2,608) 16,722 202 1,515 (2,046) 12,333 7,934 (12,756) (4,504) (2968) (16.287) (7-740) 21,091 (8,807) 23,070 3.940 25.031 1159 (6.648) 4.046 27.116 (214) 167 14,109 1,462 (1,643) 5,377 (6,531) (10,798) (11,235) - (391) - (255) (473) (628) 17 66 (63) (5,521) (13,072) 7,560 655 3 14.151 (4.866) (13.069) 21 711 123,000 152,000 95,000 (126,000) (131,000) (101,000) 271 (1,100) (5,371) - (3,621) (8,556) (19,799) (150) - (1,356) - (387) (336) (677) (1.881) (675) (7321 (10,139) 4,706 (26,937) - (24541) (10.139) 4.706 ( (51.478) 10,026 52) (15,063) 58 (2,593) 15.946 25.972 31.009 11946 S 33.602 aim (continued) Page 7 of 25 25F-89 Consolidated Statements of Cash Flows, continued: September 30, September 30, September 30, 2011 2010 2009 Non-cash transactions: Receipt of land and building for settlement of note receivable $ - $ 1,250 $ - Capital expenditures funded by capital lease obligation $ 699 $ - S - Asset retirement obligation included in property, plant and equipment $ 905 $ - $ - Cash payments for: Interest $ 15,882 $ 15,081 $ 19,197 Income taxes, net of refunds $ (6,532) S 5,957 $ 19,195 See accompanying notes to consolidated financial statements Page 8 of 25 25F-90 Central Parking System CENTRAL PARKING CORPORATION FINANCIAL STATEMENTS PAGES 9 - 25 DETAILED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS AVAILABLE UPON REQUEST 25F-91 25F-92