HomeMy WebLinkAbout25D - AGMT - INMATE FOOD SRVSREQUEST FOR
COUNCIL ACTION
CITY COUNCIL MEETING DATE:
SEPTEMBER 17, 2012
TITLE:
AGREEMENT WITH ARAMARK
CORRECTIONAL FOOD SERVICE FOR
INMATE FOOD SERVICE AND KIOSKS
CITY MANAGER
CLERK OF COUNCIL USE ONLY:
APPROVED
❑ As Recommended
❑ As Amended
❑ Ordinance on 1St Reading
❑ Ordinance on 2nd Reading
❑ Implementing Resolution
❑ Set Public Hearing For
CONTINUED TO
FILE NUMBER
RECOMMENDED ACTION
Authorize the City Manager and the Clerk of the Council to execute the attached amendment to
the agreement with Aramark Correctional Services to provide kiosks and revise the food services
menu which would increase the annual amount not to exceed $1,294,325, effective September 1,
2012, subject to non - substantive changes approved by the City Manager and City Attorney.
DISCUSSION
On January 17, 2012, the City Council approved an agreement with Aramark Correctional
Services to provide food and commissary services for the Santa Ana Jail. As part of the RFP
process for these services, the City requested potential vendors to include options to install
kiosks in the Jail Lobby and Booking Area. These kiosks are to be used for all cash transactions
in the Jail to improve efficiency and accountability related the handling of money. The ongoing
cost of the kiosks will be offset by a combination of user transaction fees and a credit to the
revenue that is received from inmate commissary purchases. There is no upfront cost to the City
for these machines.
Additionally, due to concerns by the Jail's contracting agencies (ICE and U.S. Marshals) staff is
recommending that the inmate food menu be revised to eliminate all soy products and provide a
wider variety of foods. Aramark has provided a revised menu which meets these needs but
increases the cost of the meal by $0.04, or a total of $22,425 per year. This increase will be
offset by anticipated rate increases to the daily bed rate that is charged to the contracting
agencies.
FISCAL IMPACT
Funds in the amount of $1,294,325 are available in the Police Department Detention Services
contracts account (account no. 01114475 62300).
4V A
'Carlos Rojas
Acting Chief of Police
Police Department
APPROVED AS TO FUNDS AND ACCOUNTS:
Francisco Gutierrez
Executive Director
Finance & Mgmt. Services Agency
25D -1
25D -2
FIRST AMENDMENT TO AGREEMENT
THIS FIRST AMENDMENT TO AGREEMENT is entered into on September 17, 2012,
2012, by and between ARAMARK Correctional Services, LLC., a Delaware limited liability
company ( "Consultant ") and the City of Santa Ana, a charter city and municipal corporation
organized and existing under the Constitution and laws of the State of California ( "City ").
RECITALS:
A. The parties entered into that certain Agreement #A- 2012 -008, dated January 17, 2012,
(hereinafter "said Agreement ") by which Consultant has provided meal service and
commissary services for the Santa Ana Police Department and Detention Facility.
B. In accordance with the terms and conditions of said Agreement, the parties wish to amend the
Scope of services to provide for healthier inmate meals and for the provision of kiosk
payment for commissary services, and increase compensation to pay for the new meal plan.
WHEREFORE, in consideration of the covenants contained in said Agreement, and subject to all
the terms and conditions of said Agreement, except those amended in this First Amendment to
Agreement, the parties agree as follows:
Section 1, SCOPE OF SERVICES, shall be deleted in its entirety and replaced with the
following:
"A. ARAMARK shall operate the Santa Ana Detention Facility commissary, perform inmate
meal preparation, and operate the Code -7 Cafe, as those services are set forth in the
CITY's Request for Proposals (RFP #11 -047) and ARAMARK's Technical Proposal for
Food Service Management dated October 20, 2011, collectively, as described in Exhibit
A attached to said Agreement, and the details of which are on file at the Santa Ana
Detention Facility in the care of the Jail Administrator, and incorporated by reference to
this Agreement. Commencing September 1, 2012, the inmate meal menu shall eliminate
all soy products and provide a wide variety of foods as reflected in the sample menus
attached to this First Amendment to Agreement as Exhibit A -1 and incorporated by this
reference.
B. The CITY shall at its expense provide ARAMARK with adequate preparation kitchen
facilities at the Facility completely equipped and ready to operate, together with such
heat, refrigeration and utilities services as may be reasonably required for the efficient
performance of the Agreement. ARAMARK shall be responsible for long distance
telephone service.
C. ARAMARK shall install such computer hardware and related equipment and software
(collectively "Computer Equipment "), including but not limited to ARAMARK's CORE@
commissary management information systems (the "CORE® System ") as necessary to
support ARAMARK's commissary operations. ARAMARK shall remove all Computer
Equipment upon the expiration or termination of this Agreement. The CORE® System is
and shall at all times be owned by ARAMARK, which shall hold all rights relative
thereto except as may be expressly granted hereunder and then only to the extent of such
25D -3
express grant. All use of the CORE@ System at the Facility shall immediately cease upon
the expiration or termination of this Agreement. ARAMARK shall be responsible to
support and maintain all Computer Equipment during the term of this Agreement, but any
and all such obligations shall cease upon the termination or expiration of this Agreement.
To the extent that it is necessary for ARAMARK's or the CITY's employees to be
trained to use the CORE@ System, ARAMARK shall provide such training, provided that
ARAMARK shall have no other training obligations hereunder.
The CITY shall run such cable and wiring, and shall perform such systems integration, as
necessary to enable the CORE System to support ARAMARK's commissary operations.
In the event the CITY changes any third party vendor whose service interacts with the
CORE System (such as its telephone or internet service provider), any costs associated
with CORE System customization or code changes will be borne by the CITY.
D. ARAMARK shall provide, install and maintain all equipment, hardware and software
required for the efficient operation of the jail commissary program including the
installation of payment kiosks in the jail lobby and booking area which will interface
with the City's jail management system and eliminate cash transactions, as set forth in
ARAMARK's Proposal, attached to said Agreement, and TouchPay Intake Kiosk
Specifications, attached as Exhibit A -2. The TouchPay system shall provide for online
website and interactive voice response (IVR) deposits to inmate accounts. The system
will be supported through customer transaction fees charged at the rates set forth in
Exhibit A -2.1. All Exhibits are incorporated into the Agreement by this reference. If for
any reason ARAMARK discontinues to utilize TouchPay to provide the commissarX
program, ARAMARK shall provide City a minimum of thirty (30) day notice of such
discontinuance, and shall not provide the service through another subcontractor without
first obtaining the written consent of City.
2. Section 2.A, COMPENSATION, shall be amended to increase the per meal price by $.04 for
each Prime Option inmate meal served pursuant to said Agreement. The new per meal cost
of $1.98, shall be effective September 1, 2012.
3. Except as hereinabove amended, all terms and conditions of said Agreement shall remain in
full force and effect.
I //I
25D -4
IN WITNESS WHEREOF, the parties hereto have executed this First Amendment to Agreement
on the date and year first written above.
ATTEST:
MARIA D. HUIZAR
Clerk of the Council
APPROVED AS TO FORM:
SONIA R. CARVALHO
City Attorney
By:
Laura Sheedy
Assistant City Attorney
CITY OF SANTA ANA
PAUL M. WALTERS
City Manager
ARAMARK CORRECTIONAL
SERVICE, INC.
(NAME)
(Title)
25D -5
EXHIBIT A -1
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EXHIBIT A -2
TOUCHPAY SPECIFICATION
25D -11
M,
Total
Height
TouchPay intake Kiosk Specifications
• Intake Kiask needs tobe located 4.5 "from wait in order to service the Kiosk.
• Total swivel rotation clearance is 33 ".
Allow 5" clearance
5" forCoin Hopperto
I completely lift
29"
Height
Exhibit A -3
Coin Hopper
& Filter
I
.a
uchscreen
-tic Stripe -
eader
ote
for /Validator
t Dispenser
iecured Door
ombination
Depth
19" Width
Intake Kiosk features include:
• Accepts $1, $5, $10, $20, $50, and $100 US Currency in bulk and in any order
• Bulk note feeder validates up to 30 bills and checks for and rejects counterfeit currency
• Bulk coin acceptor — up to 300 coins per minute
• Simultaneously accepts and counts bills and coin
• Built -in digital camera — no additional equipment needed for monitoring
• 24/7/365 operation
• Remote online monitoring by Touch Pay for Kiosk status and service
• 12" touchscreen displays additional information and user interface
• Bilingual touchscreen prompts for easy use
• Rugged, all metal design
• Fully- secured door with combination lock for courier and maintenance service
• Countertop mount with swivel base for ease of use
• Bluetooth enabled — allows wireless keyboard option
• USB Ports — allow future expansion
• Prints receipt(s) after each transaction
25D -12
• Toll -free TouchPay Customer Service number displayed on all Kiosks
• Courier services and all Kiosk supplies provided by TouchPay
Upon each completed transaction, the Kiosk
provides a printed receipt(s) and takes a
picture of the user, and the receipt can be
placed directly into the offender's property
bag. This information, transaction history,
and the option to print additional receipts are
available on the TouchPay website through
the Partner /Facility Login, which only allows
access to authorized users.
Lobby Payment Kiosk
0 1'J�`�Lrl_11'ir'i�
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Intake Kiosk Sample Receipt - can be customized
TouchPay is the leader in premise -based Kiosk solutions. Our patent - pending Lobby Kiosk will
accept cash as well as Visa and MasterCard credit/debit cards, and transactions are made in real
time. Using the TouchPay Kiosk is as easy as using an ATM. With easy to follow step -by -step
instructions, deposits can be made to an inmate's account in minutes.
Each Kiosk provides a printed receipt to the user and takes a high - resolution photo of each
depositor at the time of a completed transaction. This information, along with transaction history
and the option to print additional receipts, is available on our website through the Partner /Facility
login, which only allows access to authorized users.
Canned Messaging is an available feature that can be included on the Lobby Kiosk and online.
A list of facility- approved messages is loaded to the Kiosk and available for friends and family
members to select during their transaction. There is a fee for this add -on service, and it is an
optional selection by the user. Inmates receive the message on their printed receipt, which is
distributed by the facility.
25D -13
TouchPay Lobby Kiosk Specifications
W Bill Validator
IReceipt Dispenser
x
2' Depth
zz
2' Width J
Lobby Kiosk features include:
• Transactions are made in real time
• Accepts $1, $5, $10, $20, $50, and $100 bills –Accepts $9 Bills
• Accepts Visa and MasterCard credit /debit cards
• 24/7/365 operation
• Friends and family can choose to include a canned message with each transaction
• Built -in digital camera — no additional equipment needed for monitoring
• Impact resistant, 15" tempered bilingual (English and Spanish) glass touchscreen
• Rugged, all metal design
17" topper can display customized facility messages
• Bill validation checks for and rejects counterfeit currency
• Fully- secured door with combination lock for courier and maintenance service
• Remote online monitoring by TouchPay for Kiosk status and service
• Toll -free TouchPay Customer Service number displayed on all Kiosks
25D -14
17" Advertising
it
Monitor
Built -in
Camera
Speakers
6'7"
Total
15 "Touchscreen
Height
Magnetic Stripe-
®
- --
Card Reader
Fully- Secured Door
with Combination
+'
Lock
W Bill Validator
IReceipt Dispenser
x
2' Depth
zz
2' Width J
Lobby Kiosk features include:
• Transactions are made in real time
• Accepts $1, $5, $10, $20, $50, and $100 bills –Accepts $9 Bills
• Accepts Visa and MasterCard credit /debit cards
• 24/7/365 operation
• Friends and family can choose to include a canned message with each transaction
• Built -in digital camera — no additional equipment needed for monitoring
• Impact resistant, 15" tempered bilingual (English and Spanish) glass touchscreen
• Rugged, all metal design
17" topper can display customized facility messages
• Bill validation checks for and rejects counterfeit currency
• Fully- secured door with combination lock for courier and maintenance service
• Remote online monitoring by TouchPay for Kiosk status and service
• Toll -free TouchPay Customer Service number displayed on all Kiosks
25D -14
Receipt provided to each user upon completed transaction
Marketing materials, courier services, and all Kiosk supplies (receipt paper, customer
brochures) provided by TouchPay
Kiosk specifications — weight:200 Ibs; footprint: 2' by 2'; height: 67 with topper
TouchPay's Lobby Kiosk can be programmed to accept many types of transactions, which allow
the various departments of Kern County to take advantage of all, or some of TouchPay's Kiosk
functions such as cash or credit/debit card payments. Transactions for each department can be
set up as an independent order type so that users can make multiple payments to various
departments while at the TouchPay Lobby Kiosk. TouchPay will reconcile all payments and
deliver the funds for each order type taken by ACH to the appropriate department's bank account.
Countertop Terminal
TouchPay also provides our Countertop Terminals that accept Visa and MasterCard credit/debit
cards. This solution can be deployed in any area where a cash deposit may not be required. It's
perfectly suited for visiting areas in smaller locations or windows of existing offices, and it's an
ideal option for inmate self release.
TouchPay's Countertop Terminal can accept court fines and fees, civil process fees, traffic
tickets, probation, restitution, electronic monitoring, and many other payments. This terminal
incorporates all the functionality, robust payment application, and real -time automated funding
and reporting applications as TouchPay's other payment systems.
Countertop swipe card features include:
• PCI -data compliant
• Accepts Visa and MasterCard credit/debit cards
• Real -time account validation
• Real -time processing
• On- demand reporting
• Pin -pad based interactive interface for users
• Long -term longevity with ease -of -use
Online Payments
TouchPay's online payment -portal accepts Visa and MasterCard credit/debit cards and the Green
Dot MoneyPak card for various deposit services. TouchPay provides a secure web - payment
server, and our existing infrastructure easily allows additional facilities to be added so they can
begin taking payments immediately. Utilizing the existing TouchPay merchant - account network
provides instant transaction postings to your back -office reporting system.
Web payment features include:
• Accepts Visa and MasterCard credit/debit cards and
MoneyPak card
• Allows users to make deposits /payments from any computer
with Internet service at their convenience
• Hosted solution is available to take transactions 24/7/365
• Bilingual user interface (English and Spanish)
• Friends and family can choose to include a canned message with each transaction
25D -15
• Can be used to take any transaction type for multiple departments, including:
o Alternative sentencing fees, incident report fees, tows, civil, child support, bail, work
release, electronic monitoring, and any other payment type
Telephone Interactive Voice Response (IVR) Payments
TouchPay provides an Interactive Voice Response System (IVR), accessible by a toll -free 800 -
telephone number that accepts Visa and MasterCard credit/debit cards and the Green Dot
MoneyPak card. With over 20 years of experience in IVR payment- transaction processing,
TouchPay is the leader in developing the most efficient, cost effective, risk -free solutions in the
industry. IVR transactions also allow instant posting to back -office reporting systems.
IVR features include:
• Accessible by a toll -free 800 telephone number
• Allows users to make deposits /payments from any phone at their convenience
• Accepts Visa and MasterCard credit/debit cards and MoneyPak
• Instantaneous posting of transactions to back -office systems
• Allows transactions 24/7/365
• Bilingual option available (English and Spanish)
Retail Walk -In Payments
Cash customers can safely and securely make deposits with TouchPay's Retail Walk -In Payment
service.
In -store deposits can be made at select retailers who participate in the bill -pay network, which
provides great convenience for cash depositors.
The Retail Walk -In Payment service offers users a cash - deposit option through a network of
independent, neighborhood -based payment centers throughout the United States. With over
14,000 agents located in every major metropolitan area, many at major chain stores,
supermarkets, convenient stores, and neighborhood businesses, this retail payment option offers
cash customers the flexibility to deposit funds almost anywhere.
Retail Walk -In features include:
• Cash accepted for deposits /payments at over 14,000 retail locations ... �`
• In -store deposits are validated, approved, and processed in real time ' " "
• Transactions are integrated into the standard reporting system
• Multiple payment options available as certain
retailers accept additional forms of payment
Marketing Materials
TouchPay spends significant time and effort implementing marketing programs to drive
understanding and knowledge of the new payment - processing system. In all cases, TouchPay
has been able to drive incremental transactions for the account - deposit services through the
convenience and ease -of -use of the deposit system.
The marketing effort is designed to focus on depositor awareness and education of using the
TouchPay system, which eliminates transitional - service questions. Marketing materials will be
provided at no cost to Kern County and include: posters at designated Kern County Jail facilities
25D -16
and Sheriff's Office locations, take -home brochures, and business cards located at the Kiosk,
Sheriff's Offices, and reception /intake areas.
Marketing collateral is customized for each location, and the Project Manager will assist Kern
County complete a marketing survey to ensure proper quantities of materials are produced.
Below are examples of TouchPay's marketing materials.
h" Miami -Dade Detention Center
Psytnetvt System Facility Locator 71233101
Inmate Account Funding
Commissary • Self Release
Funds Available Within an Hour!
t ' Pay by Phone: 1-866-232-1899
•
Web: wwwtouchpaoired.com
• Kiosk: Located in the Jail Lobbies
The Inmate IDS # is Required VISA
'_ CASH- rm�SE:!e and icmcliJllWays tcSund ln^iate kccoarK
FUNDS AVAILABLE IMMIEDIMY!
24 -11-17 asp A MA k—stPoNding
tl -ay VsYElxerCurd - n—C.x -i k-- Cher i
Orl4
_.sr
VISA °E^CASit
By TNephone:
Toll -Free 1- 166 - 232 -18t9
Online at
hVJ1www.louchpayduecLc=
Kiosk:
Located at tiro Facility
TX RIWNytN* n[10Ni[IND "y
SEEP TINS RECORD - YOU ORIiT HAVE THE
WOMIATHIN BELOW TO RIND AN ACCOUNT
- - - -- . -- - -- -------- - - - - --
Maricopa County, AZ
Facility Locator No. 222101
Immws Booking R_._._..__._____
Ir.UNA 11—
rwN �5A CMYfNNNb F!Y IV INY 1xIS S13RM
Pay kr web W*Ww ny.%AC4Nydinner
Pay by ph— 1 -Wr 232�IM
11VIUCkrm
PRNI..RI AS+OM
S.. Swan. cad. for iu•udiox.
Business Card
• For visitation /lobby areas - often attached to Lobby Kiosk
• English front /Spanish back
• Includes TouchPay's toll -free Customer Service number to
eliminate depositor calls to Kern County
• Basic deposit instructions included
• Small so depositors can easily take and keep with them
for quick deposit reference and instruction
Informational Brochure
• Provided in
visitation /lobby areas -
often attached to Lobby
Kiosk
• English front /Spanish back
• Includes TouchPay's toll -
free Customer Service
number to eliminate
depositor calls to Kern
County
• Basic deposit instructions
included
• Larger piece is easier to
read for depositors and can
still be taken home for
deposit reference and
• Size: 8.5" x 11"
• Provided in visitation /lobby areas and
internal PODS
• English and Spanish available
• Provides instructions so users can quickly
and easily make deposits through the
Philadelphia Prison System
Facility Locator: 219101
Funds Available Within an Hour!
Inmate Account Funding
To deposit money into an inmate's tmst account
By using any of the following TouchPay services:
• Telephone: Toll -Free 14IW232 -1899
• Online: www.touchpaydirect.com
• Kiosk: Located in the Jail Lobbies 2 5 D' 1 7
Inmate PID # Required
TouchYaY r� »lx. x.. Green Dot M�vmYThY',
e�ocaunl gre.mnt_q In lwtl an �mro4
GASH r • rereiM. ner ynu.
MoneyPak Brochure
• Available in
visitation /lobby areas
- often attached to the
Lobby Kiosk
• Provides information
about MoneyPak and
how to use it to fund
an inmate's account
• '1'ouchPay provides at least one postage -paid
card per inmate at install
• Cards let inmates' friends and family know
to make deposits into their accounts
• Additional cards are available through
commissary vendor, but do require postage
IINMATE ACCOUNT FUNDING
bd*m mm".w on imaskWsm m
aLMS WET NNp R EEEEY AaOnM hNdNq
iIN V111" RN NMI
.w,nhnMMTwnAecouNwiy
€sk�
.D..nExm-d.Ry
�v A•N IA11n
- i.n pm.id.d pebwq
" P... System
-tor: 219101
uraay..i
VENDOR RESPONSE:
TouchPay can provide this service.
Debit Card for Release
For release, TouchPay offers a NO COST debit card solution to the
facility and former inmate. The release solution was built
specifically for corrections and is the most comprehensive solution
in the industry, using both hardware and software to provide an
easy -to -use and convenient release process, complete with
unprecedented security in the transfer of inmate funds.
The Release Debit Card is activated by the facility at the inmate's time of release. The pin
number is also assigned at activation — ensuring the released inmate has secure access
to their funds on an
active card.
Benefits of the TouchPay Release Card include:
100% Free to facility
• Nearly eliminates check reconciliation
• Takes only moments to assign and fund a card
Reduces workload on release staff and accounting
• No more escheatment
• Immediate use of funds by released inmate – eliminates concerns of releasing inmates during
evenings and weekends without travel money
• No card issue fee to the inmate, and first point -of -sale (POS) transaction is free
• Can request release funds on a check at no charge by contacting customer service
• No reissuance of lost checks to individuals, even if they lose their card, 24/7/365 customer
support takes care of everything
• Instructional information distributed with card at release
• Accepted internationally, including Mexico and Canada, and at:
• Any location MasterCard PIN -debit cards are accepted
• More than 2 Million locations through the Star PIN -debit Network
• More than 4,400 financial institutions and 350,000 ATMs across the US through the
PULSE PIN -debit Network
PCI Compliance
TouchPay is PCI compliant, a member of SWACHA, and is well versed and totally operated
within the strict guidelines of Visa and MasterCard regulations. Scans for PCI compliance are
conducted by Comodo as required by Visa and MasterCard regulations, and TouchPay will
provide our most current PCI scan upon request as proof of compliance.
TouchPay has multiple levels of security for all data stored and transferred via our systems. All
transmissions are encrypted using SSL certificates, and all data is stored using the latest in (SSL)
protocol with 128 -bit encryption technology. TouchPay will work with Client system engineers to
ensure that all communications and information passing between the systems is also secure.
TouchPay encrypts all data transmitted and /or stored. In addition, we do not store credit card
account information other than the final four (4) digits of account numbers. This ensures complete
W 9 -9 Feee
credit card information is not available in the event of a security breach on our servers.
TouchPay's credit card processing gateway provider would contact us immediately in the event of
a breach. We would then notify our merchant processor who would immediately contact both Visa
and MasterCard to take appropriate action.
TouchPay is required to securely retain all data in compliance to Visa, MasterCard, SWATCHA,
and PCI regulations. TouchPay securely stores all transactional data with redundant off -site back
up for an infinite period guaranteed to exceed seven years. Data posted to the reporting tools is
always available. Client staff members will be able to retrieve data using the standard reporting
tools for all transactions from current to those taking place in excess of seven years prior.
TouchPay's customer service department is comprised of two distinct support teams
with separate toll -free phone numbers and email addresses to provide "best in class"
service with trained team members that have access to real -time information:
• Relationship Account Management (RAM) — dedicated to exclusively supporting
facility Clients
• Customer Support— provides assistance and service to depositors and end users
KIOSK SUPPORT SOLUTIONS
TouchPay's Relationship Account Management (RAM) team monitors Kiosk
software, hardware, and connectivity in real time 24/7/365 via the watch list —
allowing them to quickly respond to any disruptions in service. TouchPay's
expected downtime is less than 0.1 %, and the Kiosk can operate in an off -line
mode if the communication network is disrupted for any reason. Kiosk support
levels and standard resolution times are outlined below.
Level I: Remote Solutions
• Software, kiosk hardware, and network connectivity are all actively monitored
via the watch list. Upon indication or notification that a disruption in service
has occurred or a hardware concern is identified, TouchPay will attempt to
resolve the issue remotely.
• Remote resolution is typically provided in one hour or less, and TouchPay's
RAM team is able to resolve up to 85% of tickets remotely.
Level II: On -Site Solutions
• If remote resolution is not successful, TouchPay will dispatch a technician to
the site to determine the nature of the software, hardware or network issue.
• Typically, the on -site technician will resolve the situation or make any required
repairs within 24 hours or less.
25D -19
Level III: Dispatch Solutions
• If hardware parts and /or materials are required for resolution, they are
shipped via Fed Ex Priority Overnight to the technician for repair or
replacement. Resolution typically occurs within 48 hours or less from the time
it is determined a repair or replacement is required.
• If a network connectivity issue is unable to be resolved remotely or on site,
resolution time frames can vary based on the following factors:
• DSL provider issues and outages
• Facility network issues and outages
25D -20
EXHIBIT A -2.1
TRANSACTION FEES
25D -21
�ARAA��ARK
Correctional Services
Exhibit A -3.1
10 Sep 2012
Chris,
Per your request, the following is the information for the TouchPay service to include fees for Santa Ana,
CA:
The kiosks are provided by TouchPay (TPD), ARAMARK's third party provider of payment processing
services. The fees associated with the TouchPay service are as follows:
CASH COMMISSARY DEPOSITS
a. Cash
Amount of Deposit
Convenience Fee
$0.00 to $20.00
$3.00
$20.01 to $50.00
$5.00 ($3 to the user and $2 subsidized by Santa
Ana out of commissions)
$50.01 to $200.00
$6.00 ($3 to the user and $3 subsidized by Santa
Ana out of commissions)
** For any cash fees above $3, Santa Ana will cover the additional fees. ARAMARK will take
this portion out of commissions back to Santa Ana.
b. For credit card /debit card transactions, TPD will charge the Client a convenience fee of $5.00
plus 3.5% of the face amount of each transaction.
BAIL OR SELF -BOND
The fee structure for this service is as follows:
a. For cash transactions, TPD will charge the Client a convenience fee of $5.00 for the first
$200.00 of the deposit plus $5.00 for each additional $100.00 of incremental deposit over the first
$200.00 of the face amount of each transaction.
b. For credit card /debit card transactions, TPD will charge the Client a convenience fee of $5.00
plus 7.5% of the face amount of each transaction.
Intake Kiosk
a. $2.50 per inmate - this fee is covered by Santa Ana. ARAMARK will take this portion
out of commissions back to Santa Ana.
TouchPay owns the lobby kiosk and intake kiosk machines. Touchpay is responsible responsible
for installation, maintenance and removal of both machines, managing the cash pickup service,
and providing overall customer support to the depositor and Santa Ana City Jail.
TouchPay is interfaced with ARAMARK's proprietary CORE banking system.
(10 BEYOND
FOR YOU. WITH YOU.
25D -22
CELEBRATING OVER 30 YEARS
OF SERVICE TO PUBLIC SAFETY