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ARAMARK CORRECTIONAL SERVICES, INC. - 2012 AMENDMENT 1-2012
A- 2012 -194 FIRST AMENDMENT TO AGREEMENT THIS FIRST AMENDMENT TO AGREEMENT is entered into on September 17, 2012, by and between ARAMARK Correctional Services, LLC, a Delaware limited liability company ( "Consultant" or "ARAMARK ") and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California ( "CITY "). RECITALS: A. The parties entered into that certain Agreement #A- 2012 -008, dated June 6, 2012 (hereinafter "said Agreement ") by which Consultant has provided meal service and commissary services for the Santa Ana Police Department and Detention Facility. B. In accordance with the terms and conditions of said Agreement, the parties wish to amend the Scope of services to provide for healthier inmate meals and for the provision of kiosk payment for commissary services, and increase compensation to pay for the new meal plan. WHEREFORE, in consideration of the covenants contained in said Agreement, and subject to all the terms and conditions of said Agreement, except those amended in this First Amendment to Agreement, the parties agree as follows: 1. Section 1, SCOPE OF SERVICES, shall be deleted in its entirety and replaced with the following: "A. ARAMARK shall operate the Santa Ana Detention Facility commissary, perform inmate meal preparation, and operate the Code -7 Caf6, as those services are set forth in the CITY's Request for Proposals (RFP #11 -047) and ARAMARK's Technical Proposal for Food Service Management dated October 20, 2011, collectively, as described in Exhibit A attached to said Agreement, and the details of which are on file at the Santa Ana Detention Facility in the care of the Jail Administrator, and incorporated by reference to this Agreement. Commencing September 1, 2012, the inmate meal menu shall eliminate all soy products and provide a wide variety of foods, as reflected in the sample menus attached to this First Amendment to Agreement as Exhibit A -1, and incorporated by this reference. B. The CITY shall at its expense provide ARAMARK with adequate preparation kitchen facilities at the Facility completely equipped and ready to operate, together with such heat, refrigeration and utilities services as may be reasonably required for the efficient performance of the Agreement. ARAMARK shall be responsible for long distance telephone service. C. ARAMARK shall install such computer hardware and related equipment and software (collectively "Computer Equipment "), including but not limited to ARAMARK's COREa commissary management information systems (the "CORE® System ") as necessary to support ARAMARK's commissary operations. ARAMARK shall remove all Computer Equipment upon the expiration or termination of this Agreement. The CORE® System is and shall at all times be owned by ARAMARK, which shall hold all rights relative thereto except as may be expressly granted hereunder and then only to the extent of such express grant. All use of the CORE® System at the Facility shall immediately cease upon the expiration or termination of this Agreement. ARAMARK shall be responsible to support and maintain all Computer Equipment during the term of this Agreement, but any and all such obligations shall cease upon the termination or expiration of this Agreement. To the extent that it is necessary for ARAMARK's or the CITY's employees to be trained to use the CORE® System, ARAMARK shall provide such training, provided that ARAMARK shall have no other training obligations hereunder. The CITY shall run such cable and wiring, and shall perform such systems integration, as necessary to enable the CORES System to support ARAMARK's commissary operations. In the event the CITY changes any third party vendor whose service interacts with the CORES System (such as its telephone or internet service provider), any costs associated with CORES System customization or code changes will be borne by the CITY. D. ARAMARK shall provide, install and maintain all equipment, hardware and software required for the efficient operation of the jail commissary program, including the installation of payment kiosks in the jail lobby and booking area, which will interface with the City's jail management system and eliminate cash transactions, as set forth in ARAMARK's Proposal, attached to said Agreement, and TouchPay Intake Kiosk Specifications, attached as Exhibit A -2. The TouchPay system shall provide for online website and interactive voice response (NR) deposits to inmate accounts. The system will be supported through customer transaction fees charged at the rates set forth in Exhibit A -2.1. All Exhibits are incorporated into the Agreement by this reference. If for any reason ARAMARK discontinues to utilize TouchPay to provide the commissary program, ARAMARK shall provide CITY a minimum of thirty (30) days notice of such discontinuance, and shall not provide the service through another subcontractor without first obtaining the written consent of CITY. 2. Section 2.A, COMPENSATION, shall be amended to increase the per meal price by $.04 for each Prime Option inmate meal served pursuant to said Agreement. The new per meal cost of $1.98, shall be effective September 1, 2012. 3. Except as hereinabove amended, all terms and conditions of said Agreement shall remain in full force and effect. IOI IN WITNESS WHEREOF, the parties hereto have executed this First Amendment to Agreement on the date and year first written above. ATTEST: MARIA D. HUIZAR Clerk of the Council APPROVED AS TO FORM: SONIA R. CARVALHO City Attorney By: ^ .2 LauraY Assistant City Attorney CITY OF SANTA ANA I-PAUL M. WALTERS IIJJ City Manager ARAMARK CORRECTIONAL SERVICES, LLC David Kimmel Vice President - Finance EXHIBIT A -1 SAMPLE MENUS gg g.g€ V `i � O bi Rgm X0 S _ gig ®a cc W W N O 1� Q Zm `W C( a �y W O; LL O °o am N LL ZJ5a Q Q (Z 3 vi LL C) U N_ N yn� � O N Q W z cl LL! 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N O 01 E v A E S Q O t 1/^ a J ` , w U C n � J > d � m m L J L A C O N q J W 0 w < m m 0 o O a U ? Q c m Y 4 U QE U m � E O � y� 5 C Q C a J m O C O S $ �o N m m m m c' q E m W � O a r O Q o � z z o[ 10,14:1 : O WNWA TOUCHPAY SPECIFICATION 34" Total Height TouchPay Intake Kiosk Specifications • Intake Kiosk needs to be located 4.5" from wall in order to service the Kiosk. • Total swivel rotation clearance is 33 ". Allow5" clearance 5" for Coin Hopperto completelylift _ r i i 29" Height Exhibit A -2 Coin Hopper & Fifter Built-in Camera 19" Width uchscreen ?tic Stripe - eader ote for /Validator it Dispenser secured Door ombination ZZ Depth Intake Kiosk features include: • Accepts $1, $5, $10, $20, $50, and $100 US Currency in bulk and in any order • Bulk note feeder validates up to 30 bills and checks for and rejects counterfeit currency • Bulk coin acceptor — up to 300 coins per minute • Simultaneously accepts and counts bills and coin • Built -in digital camera — no additional equipment needed for monitoring • 24/7/365 operation • Remote online monitoring by TouchPay for Kiosk status and service • 12" touchscreen displays additional information and user interface • Bilingual touchscreen prompts for easy use • Rugged, all metal design • Fully- secured door with combination lock for courier and maintenance service • Countertop mount with swivel base for ease of use • Bluetooth enabled — allows wireless keyboard option • USB Ports — allow future expansion • Prints receipt(s) after each transaction • Toll -free TouchPay Customer Service number displayed on all Kiosks • Courier services and all Kiosk supplies provided by TouchPay Upon each completed transaction, the Kiosk provides a printed receipt(s) and takes a picture of the user, and the receipt can be placed directly into the offender's property bag. This information, transaction history, and the option to print additional receipts are available on the TouchPay website through the Partner /Facility Login, which only allows access to authorized users. Lobby Payment Kiosk U'@ 7M D ( 8-M-0 RmWpt : 12UM Booking System DATE 7a�E ' (B611) =4-1603 �nsrio�o ssepm aaWSCODMChpaydir ecLeorn NanM: MICHAEL DONATELO Papa BM. I Cam YNI1W D: 3QaaD11 DarNa '... 7 PNrYM 7 Fh- 9 Nk70a� 9 Amount: 5474.82 Tarr 0 DY�ra a Order Type: BooNfw nnnow 6 a.r. a LOOaIbN: MECK-001 HwWaft 2 $474.92 = TIGMMC710N D i FACLDY NAME amaao — Mocwd bm Cat.* Intake Kiosk Sample Receipt - can be customized TouchPay is the leader in premise -based Kiosk solutions. Our patent - pending Lobby Kiosk will accept cash as well as Visa and MasterCard credit/debit cards, and transactions are made in real time. Using the TouchPay Kiosk is as easy as using an ATM. With easy to follow step -by -step instructions, deposits can be made to an inmate's account in minutes. Each Kiosk provides a printed receipt to the user and takes a high - resolution photo of each depositor at the time of a completed transaction. This information, along with transaction history and the option to print additional receipts, is available on our website through the Partner /Facility login, which only allows access to authorized users. Canned Messaging is an available feature that can be included on the Lobby Kiosk and online. A list of facility- approved messages is loaded to the Kiosk and available for friends and family members to select during their transaction. There is a fee for this add -on service, and it is an optional selection by the user. Inmates receive the message on their printed receipt, which is distributed by the facility. TouchPay Lobby Kiosk Specifications 6,7., Total Height 2' Width I 17" Advertising Monitor Buitt -In Camera Speakers 15" Touchscreen Magnetic Stripe - Card Reader Fulty- Secured Door with Combination Lock Bill Validator Receipt Dispenser 2' Depth ZZ Lobby Kiosk features include: Transactions are made in real time • Accepts $1, $5, $10, $20, $50, and $100 bills – Accepts $1 Bills Accepts Visa and MasterCard credit/debit cards • 24/7/365 operation • Friends and family can choose to include a canned message with each transaction Built -in digital camera — no additional equipment needed for monitoring Impact resistant, 15" tempered bilingual (English and Spanish) glass touchscreen • Rugged, all metal design • 17" topper can display customized facility messages • Bill validation checks for and rejects counterfeit currency • Fully- secured door with combination lock for courier and maintenance service • Remote online monitoring by TouchPay for Kiosk status and service • Toll -free TouchPay Customer Service number displayed on all Kiosks • Receipt provided to each user upon completed transaction • Marketing materials, courier services, and all Kiosk supplies (receipt paper, customer brochures) provided by TouchPay • Kiosk specifications — weight:200 Ibs; footprint: 2' by 2'; height: 67 with topper TouchPay's Lobby Kiosk can be programmed to accept many types of transactions, which allow the various departments of Kern County to take advantage of all, or some of TouchPay's Kiosk functions such as cash or credit/debit card payments. Transactions for each department can be set up as an independent order type so that users can make multiple payments to various departments while at the TouchPay Lobby Kiosk. TouchPay will reconcile all payments and deliver the funds for each order type taken by ACH to the appropriate department's bank account. Countertop Terminal TouchPay also provides our Countertop Terminals that accept Visa and MasterCard credit/debit cards. This solution can be deployed in any area where a cash deposit may not be required. It's perfectly suited for visiting areas in smaller locations or windows of existing offices, and it's an ideal option for inmate self release. TouchPay's Countertop Terminal can accept court fines and fees, civil process fees, traffic tickets, probation, restitution, electronic monitoring, and many other payments. This terminal incorporates all the functionality, robust payment application, and real -time automated funding and reporting applications as TouchPay's other payment systems. Countertop swipe card features include: • PCI -data compliant • Accepts Visa and MasterCard credit/debit cards • Real -time account validation • Real -time processing • On- demand reporting • Pin -pad based interactive interface for users • Long -term longevity with ease -of -use Online Payments TouchPay's online payment -portal accepts Visa and MasterCard credit/debit cards and the Green Dot MoneyPak card for various deposit services. TouchPay provides a secure web - payment server, and our existing infrastructure easily allows additional facilities to be added so they can begin taking payments immediately. Utilizing the existing TouchPay merchant - account network provides instant transaction postings to your back -office reporting system. Web payment features include: • Accepts Visa and MasterCard credit/debit cards and MoneyPak card • Allows users to make deposits /payments from any computer with Internet service at their convenience • Hosted solution is available to take transactions 24/7/365 • Bilingual user interface (English and Spanish) • Friends and family can choose to include a canned message with each transaction • Can be used to take any transaction type for multiple departments, including: o Alternative sentencing fees, incident report fees, tows, civil, child support, bail, work release, electronic monitoring, and any other payment type Telephone Interactive Voice Response (IVR) Payments TouchPay provides an Interactive Voice Response System (IVR), accessible by a toll -free 800 - telephone number that accepts Visa and MasterCard credit/debit cards and the Green Dot MoneyPak card. With over 20 years of experience in IVR payment- transaction processing, TouchPay is the leader in developing the most efficient, cost effective, risk -free solutions in the industry. IVR transactions also allow instant posting to back -office reporting systems. IVR features include: • Accessible by a toll -free 800 telephone number • Allows users to make deposits /payments from any phone at their convenience • Accepts Visa and MasterCard credit/debit cards and MoneyPak • Instantaneous posting of transactions to back -office systems • Allows transactions 24/7/365 • Bilingual option available (English and Spanish) Retail Walk -In Payments Cash customers can safely and securely make deposits with TouchPay's Retail Walk -In Payment service. In -store deposits can be made at select retailers who participate in the bill -pay network, which provides great convenience for cash depositors. The Retail Walk -In Payment service offers users a cash - deposit option through a network of independent, neighborhood -based payment centers throughout the United States. With over 14,000 agents located in every major metropolitan area, many at major chain stores, supermarkets, convenient stores, and neighborhood businesses, this retail payment option offers cash customers the flexibility to deposit funds almost anywhere. Retail Walk -In features include: • Cash accepted for deposits /payments at over 14,000 retail locations • In -store deposits are validated, approved, and processed in real time • Transactions are integrated into the standard reporting system - ' • Multiple payment options available as certain retailers accept additional forms of payment L Marketing Materials TouchPay spends significant time and effort implementing marketing programs to drive understanding and knowledge of the new payment - processing system. In all cases, TouchPay has been able to drive incremental transactions for the account - deposit services through the convenience and ease -of -use of the deposit system. The marketing effort is designed to focus on depositor awareness and education of using the TouchPay system, which eliminates transitional - service questions. Marketing materials will be provided at no cost to Kern County and include: posters at designated Kern County Jail facilities and Sheriff's Office locations, take -home brochures, and business cards located at the Kiosk, Sheriff's Offices, and reception /intake areas. Marketing collateral is customized for each location, and the Project Manager will assist Kern County complete a marketing survey to ensure proper quantities of materials are produced. Below are examples of TouchPay's marketing materials. FUNDS AVAILABLE IMMEDIATELY! 24Hew,17 [key. A week AM— Fending I , ,.Ia...,.n.,.d •ud,,.,I,,.l•I. L�Y�,,,. Id,,..r VISA By Telephone: Toll -Free 1 -866- 232 -1899 Online at: hupl/wwwAouchpaydirew.com Kiosk: Located of the Facility rxF.r rc • coNVrxrrxcr m Tn �ru rxn snrrr 2t EP THIS RE CO AO - YOU MUST HAVE THE INFORMATION ORM TO FUND AN ACCOUNT Mari �opa %ounty, AZ raciliTy Locator No 222101 Inmate Booking I Inm.te Name..... _..... Ixre, ,a I�rrA, «,I nI ml�R,xn�Ye,.x IaY tY het kFq //w WM.NYCIreydHKILM Pe, ty pl 1 - INS - ZEE -tA i:m.ACY;rss PaVN�tayaeeNe Business Card • For visitation /lobby areas - often attached to Lobby Kiosk • English front /Spanish back • Includes TouchPay's toll -free Customer Service number to eliminate depositor calls to Kern County • Basic deposit instructions included • Small so depositors can easily take and keep with them for quick deposit reference and instruction Informational Brochure • Provided in visitation /lobby areas - often attached to Lobby Kiosk • English front /Spanish back • Includes TouchPay's toll - free Customer Service number to eliminate depositor calls to Kern County • Basic deposit instructions included • Larger piece is easier to read for depositors and can still be taken home for deposit reference and • Size: 8.5" x 11" • Provided in visitation /lobby areas and internal PODS • English and Spanish available • Provides instructions so users can quickly and easily make deposits through the various Davment methods Philadelphia Prison System Facility Locator: 219101 Funds Available Within an Hour! Inmate Account Funding To deposit money into an inmate's trust account By using any of the following TouchPay services: • Telephone: Toll -Free 1- 866 - 232 -1899 • Online: www.touchpaydirect.com • Kiosk: Located in the Jail lobbies Ininate PID # Required 'Jfl %ynlyllS iiia.•A: at Ajar "iJl AaL - M�iwr +�irn. r VloneyPak Brochure I Available in visitation /lobby areas - often attached to the Lobby Kiosk F Provides information about MoneyPak and how to use it to fund an inmate's account '1'ouchPay provides at least one postage -paid card per inmate at install Cards let inmates' friends and family know to make deposits into their accounts Additional cards are available through commissary vendor, but do require vostal;e INMATE ACCOUNT FUNDING TO deposit money iota an Metes troll "01 24Hoar12 Days • Weak AccoaN Fading — "ffile Wahin an Hour! ind anlmwro Ou.,ACCe wine. u�oe awed ov xN: t -••- 222 -lea "I'diladA.N ,dN,1.0 tellNn inlam .on p,m,ded aelmr ,u 21 Miami Dade Deus ntlun Centel Paymemsystems Fac ny Locator u 233101 ® Inmate Account Funding commissary • Self Release Funds Available Within an Hour! • Pay by Phone: 1-866- 232.1899 • Web: www.touchpaydirect.com • Kiosk: Located in the Jail Lobbies The Inmate IDS q is Required VISA -CASH , r'i" , <. _. FUNDS AVAILABLE IMMEDIATELY! 24Hew,17 [key. A week AM— Fending I , ,.Ia...,.n.,.d •ud,,.,I,,.l•I. L�Y�,,,. Id,,..r VISA By Telephone: Toll -Free 1 -866- 232 -1899 Online at: hupl/wwwAouchpaydirew.com Kiosk: Located of the Facility rxF.r rc • coNVrxrrxcr m Tn �ru rxn snrrr 2t EP THIS RE CO AO - YOU MUST HAVE THE INFORMATION ORM TO FUND AN ACCOUNT Mari �opa %ounty, AZ raciliTy Locator No 222101 Inmate Booking I Inm.te Name..... _..... Ixre, ,a I�rrA, «,I nI ml�R,xn�Ye,.x IaY tY het kFq //w WM.NYCIreydHKILM Pe, ty pl 1 - INS - ZEE -tA i:m.ACY;rss PaVN�tayaeeNe Business Card • For visitation /lobby areas - often attached to Lobby Kiosk • English front /Spanish back • Includes TouchPay's toll -free Customer Service number to eliminate depositor calls to Kern County • Basic deposit instructions included • Small so depositors can easily take and keep with them for quick deposit reference and instruction Informational Brochure • Provided in visitation /lobby areas - often attached to Lobby Kiosk • English front /Spanish back • Includes TouchPay's toll - free Customer Service number to eliminate depositor calls to Kern County • Basic deposit instructions included • Larger piece is easier to read for depositors and can still be taken home for deposit reference and • Size: 8.5" x 11" • Provided in visitation /lobby areas and internal PODS • English and Spanish available • Provides instructions so users can quickly and easily make deposits through the various Davment methods Philadelphia Prison System Facility Locator: 219101 Funds Available Within an Hour! Inmate Account Funding To deposit money into an inmate's trust account By using any of the following TouchPay services: • Telephone: Toll -Free 1- 866 - 232 -1899 • Online: www.touchpaydirect.com • Kiosk: Located in the Jail lobbies Ininate PID # Required 'Jfl %ynlyllS iiia.•A: at Ajar "iJl AaL - M�iwr +�irn. r VloneyPak Brochure I Available in visitation /lobby areas - often attached to the Lobby Kiosk F Provides information about MoneyPak and how to use it to fund an inmate's account '1'ouchPay provides at least one postage -paid card per inmate at install Cards let inmates' friends and family know to make deposits into their accounts Additional cards are available through commissary vendor, but do require vostal;e INMATE ACCOUNT FUNDING TO deposit money iota an Metes troll "01 24Hoar12 Days • Weak AccoaN Fading — "ffile Wahin an Hour! ind anlmwro Ou.,ACCe wine. u�oe awed ov xN: t -••- 222 -lea "I'diladA.N ,dN,1.0 tellNn inlam .on p,m,ded aelmr ,u 21 VENDOR RESPONSE: TouchPay can provide this service. Debit Card for Release For release, TouchPay offers a NO COST debit card solution to the facility and former inmate. The release solution was built specifically for corrections and is the most comprehensive solution in the industry, using both hardware and software to provide an easy -to -use and convenient release process, complete with unprecedented security in the transfer of inmate funds. The Release Debit Card is activated by the facility at the inmate's time of release. The pin number is also assigned at activation — ensuring the released inmate has secure access to their funds on an active card. Benefits of the TouchPay Release Card include: • 100% Free to facility • Nearly eliminates check reconciliation • Takes only moments to assign and fund a card • Reduces workload on release staff and accounting • No more escheatment • Immediate use of funds by released inmate – eliminates concerns of releasing inmates during evenings and weekends without travel money • No card issue fee to the inmate, and first point -of -sale (POS) transaction is free • Can request release funds on a check at no charge by contacting customer service • No reissuance of lost checks to individuals, even if they lose their card, 24/7/365 customer support takes care of everything • Instructional information distributed with card at release • Accepted internationally, including Mexico and Canada, and at: • Any location MasterCard PIN -debit cards are accepted • More than 2 Million locations through the Star PIN -debit Network • More than 4,400 financial institutions and 350,000 ATMs across the US through the PULSE PIN -debit Network PCI Compliance TouchPay is PCI compliant, a member of SWACHA, and is well versed and totally operated within the strict guidelines of Visa and MasterCard regulations. Scans for PCI compliance are conducted by Comodo as required by Visa and MasterCard regulations, and TouchPay will provide our most current PCI scan upon request as proof of compliance. TouchPay has multiple levels of security for all data stored and transferred via our systems. All transmissions are encrypted using SSL certificates, and all data is stored using the latest in (SSL) protocol with 128 -bit encryption technology. TouchPay will work with Client system engineers to ensure that all communications and information passing between the systems is also secure. TouchPay encrypts all data transmitted and /or stored. In addition, we do not store credit card account information other than the final four (4) digits of account numbers. This ensures complete credit card information is not available in the event of a security breach on our servers. TouchPay's credit card processing gateway provider would contact us immediately in the event of a breach. We would then notify our merchant processor who would immediately contact both Visa and MasterCard to take appropriate action. TouchPay is required to securely retain all data in compliance to Visa, MasterCard, SWATCHA, and PCI regulations. TouchPay securely stores all transactional data with redundant off -site back up for an infinite period guaranteed to exceed seven years. Data posted to the reporting tools is always available. Client staff members will be able to retrieve data using the standard reporting tools for all transactions from current to those taking place in excess of seven years prior. TouchPay's customer service department is comprised of two distinct support teams with separate toll -free phone numbers and email addresses to provide "best in class" service with trained team members that have access to real -time information: • Relationship Account Management (RAM) — dedicated to exclusively supporting facility Clients • Customer Support — provides assistance and service to depositors and end users KIOSK SUPPORT SOLUTIONS TouchPay's Relationship Account Management (RAM) team monitors Kiosk software, hardware, and connectivity in real time 24/7/365 via the watch list — allowing them to quickly respond to any disruptions in service. TouchPay's expected downtime is less than 0.1 %, and the Kiosk can operate in an off -line mode if the communication network is disrupted for any reason. Kiosk support levels and standard resolution times are outlined below. Level I: Remote Solutions • Software, kiosk hardware, and network connectivity are all actively monitored via the watch list. Upon indication or notification that a disruption in service has occurred or a hardware concern is identified, TouchPay will attempt to resolve the issue remotely. • Remote resolution is typically provided in one hour or less, and TouchPay's RAM team is able to resolve up to 85% of tickets remotely. Level II: On -Site Solutions • If remote resolution is not successful, TouchPay will dispatch a technician to the site to determine the nature of the software, hardware or network issue. • Typically, the on -site technician will resolve the situation or make any required repairs within 24 hours or less. Level III: Dispatch Solutions • If hardware parts and /or materials are required for resolution, they are shipped via Fed Ex Priority Overnight to the technician for repair or replacement. Resolution typically occurs within 48 hours or less from the time it is determined a repair or replacement is required. • If a network connectivity issue is unable to be resolved remotely or on site, resolution time frames can vary based on the following factors: o DSL provider issues and outages o Facility network issues and outages EXHIBIT A -2.1 TRANSACTION FEES ARA 4RK Correctional Services Exhibit A -2.1 10 Sep 2012 Chris, Per your request, the following is the information for the TouchPay service to include fees for Santa Ana, CA: The kiosks are provided by TouchPay (TPD), ARAMARK's third party provider of payment processing services. The fees associated with the TouchPay service are as follows: CASH COMMISSARY DEPOSITS a. Cash Amount of Deposit Convenience Fee $0.00 to $20.00 $3.00 $20.01 to $50.00 $5.00 ($3 to the user and $2 subsidized by Santa Ana out of commissions) $50.01 to $200.00 $6.00 ($3 to the user and $3 subsidized by Santa Ana out of commissions) ** For any cash fees above $3, Santa Ana will cover the additional fees. ARAMARK will take this portion out of commissions back to Santa Ana. b. For credit card/debit card transactions, TPD will charge the Client a convenience fee of $5.00 plus 3.5% of the face amount of each transaction. BAIL OR SELF -BOND The fee structure for this service is as follows: a. For cash transactions, TPD will charge the Client a convenience fee of $5.00 for the first $200.00 of the deposit plus $5.00 for each additional $100.00 of incremental deposit over the first $200.00 of the face amount of each transaction. b. For credit card/debit card transactions, TPD will charge the Client a convenience fee of $5.00 plus 7.5% of the face amount of each transaction. Intake Kiosk a. $2.50 per inmate - this fee is covered by Santa Ana. ARAMARK will take this portion out of commissions back to Santa Ana. TouchPay owns the lobby kiosk and intake kiosk machines. Touchpay is responsible responsible for installation, maintenance and removal of both machines, managing the cash pickup service, and providing overall customer support to the depositor and Santa Ana City Jail. TouchPay is interfaced with ARAMARK's proprietary CORE banking system. OR YO! WI BEYOND I I I I III ( I I CELEBRATING OVER 30 YEARS OF SERVICE TO PUBLIC SAFETY C-0 �+_,960_lqv A� °® CERTIFICATE OF LIABILITY INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS INSURANCE Page 1 of 2 09 /11, 2 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies)must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT Willis of Pennsylvania, Inc. c/o 26 Century Blvd. PHONE FAX (AL IQFXTI' 877 - 945 -7378 888 - 467 -2378 _ E-MAIL certificates@willis.com AnnRFqq P. O. Box 305191 Nashville, TN 37230 -5191 10/1/2013 EACHOCCURRENCE $ 11000,000 INSURER(S)AFFORDING COVERAGE NAIC# INSURERA:ACE American Insurance Company 22667 -003 INSURED ARAMARK Correctional Services, LLC INSURER B: Indemnity Insurance Company of North Amer 43575 -001 INSURERC: MED EXP (Any one person) ARAMARK Corporation Its Divisions & Subsidiaries CLAIMS -MADE OCCUR ARAMARK Tower, 1101 Market Street, 30th Floor INSURER D: INSURER E: PERSONAL &ADV INJURY Philadelphia, PA 19107 INSURER F: • Liquor Law Liability COVERAGES CERTIFICATE NUMBER: 18468217 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN. THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE DD' SUB POLICY NUMBER POLICY EFF POLICY EXP LIMITS • GENERAL LIABILITY y HDOG27011068 10/1/2012 10/1/2013 EACHOCCURRENCE $ 11000,000 DAMAGE TO RENTED PREMISES Eaoccurence $Included • COMMERCIAL GENERAL LIABILITY MED EXP (Any one person) $ 51000 CLAIMS -MADE OCCUR PERSONAL &ADV INJURY $ 1,000,000 • Liquor Law Liability X Vendors Liability GENERALAGGREGATE $None GEN'L AGGREGATE LIMIT APPLIES PER: PRODUCTS - COMP /OPAGG $None POLICY 7 PRO- LOC $ • AUTOMOBILE LIABILITY ISAH08710399 10/1/2012 10/1/2013 COa aBINED) accident) LIMIT $ 1,000,000 X BODILY I NJ URY(Per person) $ ANY AUTO ALLOWNED - ,SCHEDULED AUTOS AUTOS BODILY INJURY Per accident ( ) $ HIREDAUTOS NON -OWNED AUTOS Self -Insur X Auto Physi ed for cal Damage PROPERTY DAMAGE (Per accident) $ X $ UMBRELLALIAB HCLAIMS-MADE OCCUR f = „!_ EACHOCCURRENCE $ AGGREGATE $ EXCESS LIAB / DED RETENTION $ $ • B A WORKERS COMPENSATION AND EMPLOYERS' LIABILITY ANY PROPRIETOR/PARTNER/EXECUTIVEY� OFFICER/MEMBER ff yes, describe under N/A CA & MA WLRC47121772 AOS WLRC47121784 WI SCFC47121796 10/1/2012 10/1/2012 10/1/2012 10/1/2013 10/1/2013 10/1/2013 X I W TATU- I OrTRH_ E.L. EACH ACCIDENT $ 1,000,000 E.L. DISEASE - EA EMPLOYEE $ 1,000,000 E.L. DISEASE - POLICY LIMIT $ 11000,000 DESCRIPTION OF OPERATIONS below i I DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (Attach Acord 101, Additonal Remarks Schedule, if more space is required) ARAMARK's General Liability and Auto Liability policies are noncancellable. Workers' Compensation notices of cancellation are in accordance with each state law. Products /Completed Operations and Contractual Liability are included under General Liability. (Continued on next page) vex, nvw�n L,ANLGLLAI IUN City of Santa Ana Clerk of the City Council 20 Civic Center Plaza (M -30) P.O. Box 1988 Santa Ana, CA 92702 -1988 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE C:011:_5db49b1 Tp1:151UU31 Cert:18468217 © 1988- 2010ACORD CORPORATION. All rights reserved. ACORD 25 (2010/05) The ACORD name and logo are registered marks of ACORD e ADDITIONAL INSURED ENDORSEMENT FOR COMMERCIAL GENERAL LIABILITY POLICY Insurance Company ACE American Insurance Company This endorsement modifies such insurance as is afforded by the provisions of Policy 4 HDOG27011068 relating to the following: 1. The City of Santa Ana, 20 Civic Center Plaza, Santa Ana, California 92702; its officers, employees, agents, volunteers and representatives are included as additional insureds ( "additional insureds ") with regard to liability and defense of suits arising from the operations and uses performed by or on behalf of the named insured. 2. With respect to claims arising out of the operations and uses performed by or on behalf of the named insured, such insurance as is afforded by this policy is primary and is not additional to or contributing with any other insurance carried by or for the benefit of the additional insureds. 3. This insurance applies separately to each insured against whom claim is made or suit is brought except with respect to the company's limits of liability. The inclusion of any person or organization as an insured shall not affect any right which such person or organization would have as a claimant if not so included. 4. With respect to the additional insureds, this insurance shall not be cancelled, or materially reduced in coverage or limits except after thirty (30) days written notice has been given to the City of Santa Ana, 20 Civic Center Plaza, Santa Ana, California 92702. (Completion of the following, including countersignature, is required to make this endorsement effective.) Effective October 1, 2012, this endorsement form as a part of Policy 4 HDOG27011068 Issued to A RAMARK Correctional Services, LLC Named Insured Countersigned by. XZ/ A horized Represen tive