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HomeMy WebLinkAboutWS_DEPT BUDGET PRESENTATIONS - TWO YEAR BUDGET FY13-15Presented By: Kevin O’Rourke Interim City Manager May 28, 2013 1 ProposedProposed Major Fund Category FY 2013-14FY 2014-15 $$ General Fund205,741,000 204,516,000 General Fund Related 4,126,745 1,578,525 Special Revenues Community 62,699,850 59,939,950 Development Special Revenue Funds27,959,755 18,803,224 Capital Funds29,454,518 11,773,866 Enterprise Funds98,150,460 94,302,020 Totals 428,132,328390,913,585 Note: Does not include internal service funds 2 ProposedProposed FY 2013-14FY 2014-15 $$ Police Department103,802,020 106,810,920 Fire & Medic Services40,218,47041,018,818 Parks, Recreation& Community 17,168,84017,380,345 Svcs.(Includes Library Services) DebtService10,344,82510,499,825 Planning & Building 7,266,5047,429,421 Public Works Agency5,170,9305,215,520 Finance4,311,8224,488,640 Reserves3,048,409185,574 Other General Services*14,409,18011,486,937 Totals 205,741,000$204,516,000 *Includes Information Services, City Manager’s Office, City Attorney's Office, Clerk of the 3 Council, Human Resources, Bowers Museum, Non-Departmental, etc. 4 5 The central purpose of the Patrol Services • Santa Ana Police Department is to protect the lives, property and rights of all people in the city, to maintain order while enforcing laws fairly and Investigations • impartially. Community oriented policing acts as the foundation to Communications • ensure our core functions are . achieved 6 Increase patrol effectiveness by reassigning staff from the following functions: Special Investigations Division Strike Force Main Place Mall Officer SAUSD Police Chief Safety Admin Personnel Filling 16 vacancies and adding 1 new position 9 Sworn 7 Non Sworn 1 Emergency Manager (new) No growth in personnel or services Will continue to address personnel and service cost increases by modifying operational processes, improving efficiencies and through effective employee negotiations 7 Number of Furlough Hours Section SEIU Returning per EmployeesMonth (Approx.) Field Operations Bureau –Traffic Division Process approximately 40 more traffic collision reports per month • Perform quality control measures on 350 collision reports to verify • proper location, CDL data, etc. before submitting to the State Process approximately 200 additional traffic citations and/or • amendments per month Process approximately 35-40 DUI reimbursement documents per • month, providing revenue potential to the City through cost recovery 5 Senior Office 97 efforts at an average of $650.00 per incident Assistants Conduct follow-up on 20-25 cases per month to obtain information • necessary to obtain a criminal filing (10-20 hours per month) Assist with 150 photo enforcement failures to appear to provide • information necessary to show due diligence to the court Provide support to sworn officers that will allow them to spend • approximately 16 additional hours in the field per month 8 Furlough Hours Returning per SectionNumber of SEIU Employees Month (Approx.) Field Operations Bureau Process and distribute • approximately 300 supervisor logs per month File 50 documents per month • Elimination of furlough hours will • allow employee to catch up on backlog of filing and provide increased support to Deputy Chief 1 Senior Office Assistant19.4 and Commanders, so they can focus on the pressing management issues withintheir respective divisions. This would increase the unencumbered time of the Command Staff by 2-3 hours per month 9 Furlough Hours Returning per SectionNumber of SEIU Employees Month (Approx.) Police Records Improve response times on public • inquiry desk (Insurance Desk)–reduce response time of 3 to 4 weeksto 3 to 4 2 RecordsSupervisors306 days 3 Lead Records Specialists Scan 1000 more documents per day • 12 PoliceRecords Specialists Purge or Seal 15 more reports a day • Eliminate 15 Boxes of miscellaneous • reports in 4 months Jail Records Process 200 additionalboxes of • scanning monthly 252 Reduce complaints relating to lines at • 4 Lead Specialists counter for visits and registrant 10 Correctional Records Specialists processing Process 30 more DNA packages a week • Decrease telephone wait time by 25% • 10 Furlough Hours Returning per SectionNumber of SEIU Employees Month (Approx.) Administration Bureau -Personnel Employee will assume additional workload • created by the loss of a full time Police Personnel Specialist position that was eliminated Will catch up on back log of personnel files that • are required to be destroyed per the Public Records Act –6 additional hours per month Prepare additional recurring pay additive forms - • 19.4 4 per month 1 Senior Office Assistant Prepare and maintain statistics for monthly • personnel deployment report -4additional hours per month Coordinate hiring for student Intern program 2 • additional hours per month Prepare additional recurring Career Incentive Pay • request -2per month Administration Bureau –Training Elimination of furlough days will allow employee • to monthly training videos for the Police Department. This project will require 12 19.4 additional work hours per month beyond current work load 1 Video Technician Will be able to complete PSA’s for the PD staff and • public. This project will require 10 additional work hours per month beyond current workload. 11 Furlough Hours Returning per SectionNumber of SEIU Employees Month (Approx.) Administration Bureau –Information Technology Employee will catch up on pending IT projects • (CAD, JAS, ILJ) and the evaluation of a new MDC for marked police vehicles –4 additional work hours per month Will help PD maintain compliance with DOJ • rules regarding accessing state/national law enforcement databases from our police cars. The current computers in our fleet must be replaced in order to meet new requirements whose deadline for compliance is 9/30/13-8 additional work hours per month 1 Police Systems Support Analyst 19.4 Preparing each unit for testing will take • approximately 10 work hours per month. Creation of final configuration will take approximately an additional 20 work hours per month. Creation of final configuration will take approximately an additional 100 work hours-Some programs will need to be replaced/updated to work with the new systems 12 Furlough Hours Returning per SectionNumber of SEIU Employees Month (Approx.) Administration Bureau –Information Technology Employee will catch up on backlog of service • requests for police department computer issues creating 8additional work hours per month C3 Office Solution, Copier rollouts, 9 received with • 17 being delivered within two weeks. Requiring network connectivity, configuration with contractor, phone line with city and client side configuration–10 additional work hours per month Server upgrade project and storage configuration • –adding8 additional work hours per month Employee will catch up on backlog of service • 2Systems Technicians38.8 requests for police department computer issues (Desktop and Laptop computers), adding6 additional hours per month Upgrade and install new operating system at PAAL • Center (30 to 40 Computers) New Dell rollout of purchased computers • currently sitting in dead storage –adding6 additional hours per month EOC at City Yard -35 Laptops need installation, • must be working connected to network –willadd 4 additional work hours per month 13 Furlough Hours Returning per SectionNumber of SEIU Employees Month (Approx.) InvestigationBureau –District Investigations Employee will spend an average of 7.5 additional • hours per week transcribing interviews and interrogations from homicide, assault, and internal affairs investigations Employee will be able to update case tracking and • complete report distribution to detectives 19.4 1 Senior Office Assistant approximately 10% faster Employee will be available an additional 10-15 • hours per month to field questions from victims and witnesses who call the Bureau requesting information Investigation Bureau –Crimes Against Persons Investigations Complete an additional 3 to 4 transcriptions per • month for the Homicide and Gang Units Assist sworn personnel with clerical duties related • to the Weapons Interdiction Team. Reduce the 19.4 1 Senior Office Assistant current backlog from 100 letters to zero, and process from 5 to 10 additional letters per month 14 Furlough Hours Returning per SectionNumber of SEIU Employees Month (Approx.) Investigation Bureau –Court Liaison Employees will process the backlog of • civil subpoenas reimbursement demands. Currently the backlog is 20 cases. Employees will spend an average of 20 • additional hours per month processing out-of-custody complaint packages Reduce current out-of-custody backlog 2Senior Office Assistants58.2 • from 3 weeks to zero (approximately 1 Secretary 100 current cases) Improve identification of blanket • subpoenas and reduce number of subpoenas issued by 10% Reduce court overtime processing from • a 30 day backlog to a 3 day backlog Reduce the backlog of pending • subpoenas from 200 to zero 15 Furlough Hours Returning per SectionNumber of SEIU Employees Month (Approx.) Investigation Bureau –Crime Lab ? Employee will be able to reduce the current monthly DNA Analysis and Cold Hit Analysis from 20 to zero ? Employee will be able to provide additional training 1 Senior Office Assistant19.4 to cadets and volunteers in tracking of DNA, 2 hours per month ? Reduce the analytical report tracking and dissemination backlog from 30 to zero, weekly Investigation Bureau –Major Narcotics/Career Criminal Unit ? Employee will spend an additional 2 hours per month updating Major Narcotics case books, freeing Narcotics detectives to focus on narcotics investigations ? Employee will spend an additional 3.5 hours per month reviewing narcotics reports generated by Patrol personnel to identify potential narcotics distribution locations in Santa Ana 1 Senior Office Assistant19.4 ? Employee will spend an additional 10 hours per month to handle up to 30 additional complaints from citizens regarding narcotics activity and other crimes in the community which are forwarded for investigation ? Employee will spend an additional 4 hours per month assisting Fiscal with data input of time chits and distribution of paychecks 16 Response to emergency and non-emergency calls for service based on priority (24/7) Telephonic and on-line reporting for calls that do not require an officer's presence (24/7) Answering and dispatching emergency/non-emergency (24/7) Criminal and Traffic investigations (10 hour a day coverage with on-call capabilities during the week and on weekends for critical incidents such as homicides or fatal traffic collisions) Ancillary Specialized Units: SWAT and Mounted. Strike Force will be assigned to patrol and specialized units will be activated to respond to critical incidents related to civil unrest or barricaded/hostage situations. Specialized units may also participate in grant funded operations. Air support services -Funded through asset forfeiture (contract with sheriff) Homeland Security Program Participation -( 3 officers and 2 contractors funded by the UASI grant) Continue to provide full service Type II jail 17 Community Policing Programs 1.PAAL Center ( funded through grants, asset forfeiture, and donations) 2.Parent Academy, Teen Academy, and Jr. COP 3.Volunteer and Chaplin Programs (funded by general fund) 4.Directed Patrol ( 3 officers funded by the General Fund) 5.Civic Center Patrol ( 8 officers funded by the Civic Center Authority) 6.Explorer Program (funded by the Santa Ana Police Foundation and supported by the Boys Scouts of America) 18 Reduction in the Career Criminal unit personnel will limit the size and scope of gang criminal enterprise investigations related to narcotics trafficking, extortion and major assaults. This transfer will enhance the core function of patrol by increasing staffing by 2officers. Transfer of Strike Force (Full time SWAT) to patrol. This will require Strike Force personnel to be directed to an emergency incident from their primary assignments, which will be similar to response models employed by other local police departments. The tactical response time will increase and will be in alignment with the tactical responses of other agencies. This transfer will enhance the core function of patrol by increasing staffing by 9officers. Transfer the Main Place Officer will support the core function of patrol. The Mall will receive police service based on priority and such delivery will be consistent with services delivered to all businesses in the city. This transfer will enhance the core function of patrol by increasing staffing by one officer. Return the SAUSD Chief to the police department in his classification of Lieutenant. This transfer will enhance the core function of patrol by increasing staffing by one Lieutenant, thereby increasing management oversight in patrol. Combining the Homicide/Gang Homicide units and returning one sergeant to patrol. This will increase supervision for the core function of patrol and will increase investigative effectiveness. Transfer of the Field Operations Administrative Sergeant to the core function of patrol. This transfer will enhance the core function of patrol by increasing staffing by one Sergeant, thereby increasing supervision in the field. Separation of four part-time employees in Investigations and Police Administration. The separation will delay the processing of backgrounds, firearms and internal affairs investigations. Processing will be priority based. 19 Hiring of 12 directed patrol officers to re-establish community policing in each of the four policing districts Department wide integration software system ( 26 disparate systems) Hiring of two professional standards sergeants to preserve organizational integrity 20 21 Fire/Emergency Medical Services We enhance public safety and meet the evolving needs of our Fire Prevention/Fire Life communities through education, prevention, and Safety emergency response. Community Programs 22 Contracting Fire/EMS services contributed to ensuring budget stability and cost containment without compromising core vital emergency services to the residents of the City of Santa Ana. 23 Fire & Emergency Medical Services 10 Fire Stations-fully operational 9 Medic Fire Engines3 Medic Ladder Trucks 2 Paramedic Vans1 Hazmat Unit Fire Prevention/Fire Life Safety Inspections of all public assemblies, schools, businesses and residential Fire Plan Check Counter @ Ross Annex Community Programs Fire Station Visits Volunteer Firefighting & Explorer Program Ride-alongs Educational Programs 24 Fire Station Capital Improvement Program To address deferred facility maintenance issues at all ten fire stations in the City of Santa Ana 25 26 Santa Ana Public Works Agency Transportation • provides public infrastructure Water Resources Water Resources •• and core municipal services to enhance the quality of life for Infrastructure • our residents, businesses, and Maintenance visitors, making Santa Ana a more desirable place to live, Project Delivery • work, invest in, and visit. Environmental and • Sustainability Development • Services 27 Continue to Right-Size the Organization Optimize efficiencies within new budgeting constraints. Add 2 positions, eliminate 10 positions, reallocate 2 positions. ? Continue to integrate and streamline workflow, project and data systems. ? Fill 21 funded vacancies in FY 2013-14 ? Strategize for succession planning. Prepare/update standard operating manuals. ? Implement Full-Cost Recovery Model for Engineering Services (Internal Services -Fund 86) New model is financially sustainable and conforms with industry cost accounting principles for public infrastructure Develop or update deferred maintenance/capital needs assessments for the various categories of infrastructure (Water & Sewer systems, storm drainage, pavement management, street lights, roadway signage & markings) 28 Furlough Hours Number of SEIU SectionReturning Employees per Month (Approx.) ENGINEERING Development& Transportation: 2 SeniorCivil Engineer Reduceturn-around response time on plan and map reviews. • 2 SeniorEngineer Provide additional public counter service time.224 • 7 AssistantEngineer II Increase delivery rate on capital projects. •1 Assistant Traffic Operations Engineer Provide quicker service on neighborhood safety requests . • 1Engineering Aide Increase amount of grant awards by improving quality of competitive • 1 Senior Office Assistant grant applications. Design Engineering: 3 Senior CivilEngineer Deliverprojects sooner. • 5 AssistantEngineer I/II Provide faster customer service response to questions/complaints.144 • 1 Associate Park & Increaseresponsivenessto internal customers. • Landscape Planner Ensure timely reimbursement of grant funds to minimize cash flow deficit. • ConstructionEngineering: Improveon project managementresponse time to contract issues. • 2 Assistant Engineer II Reduce response time for inspection requests. • 1 Projects Manager Catch up on deferred work due to reduced staff/hours. • 4Construction Inspector Improve response time to external and internal customers.144 •I 1 Storm Water Submit timely interim and final billings which helps City’s cash flow • Coordinator position. 1 Survey Party Chief Increaseoverall efficiency by having available resources an extra two days • a month. 29 Furlough Hours Number of SEIU SectionReturning Employees Per Month (Approx.) MAINTENANCE EnvironmentalSanitation: 1 Street Maintenance Conduct more inspections andissue 140 additional notices/citations • Supervisor annually. 2 Sanitation Inspector Reduce complaints relating to the amount of time that dumped items 162 • 1 Crew Leader remain in public R-O-W. 2 Equipment Operator Improve sidewalk cleaningresponse from 10 days to 7 days. • 3 Maintenance Worker II Conduct 20 more fat, oils, grease (FOG) inspections annually. • Roadway Markings,Traffic Signs and Illegal Right of Way Signs: 1 Street Maintenance Repair or replace more traffic signs--approximately 500signs annually. • Supervisor Possibly repaintall painted curb with City staff --up to approximately • 1 Crew Leader 144 100,000 feet per year. 2 Equipment Operator 1 Street Painter Replace traffic control devices on median noses--approximately 150 Q- • 3 Maintenance Worker II markers annually. Tree Section: 1 Crew Leader/Acting Supervisor Reduceresponse time for nonemergency tree service request from 2 • 1 Tree Trimmer weeks to 1 week. 144 2 Equipment Operator Staff arborist will conduct 20 additional inspections annually for • 4 Maintenance Worker determining health and safety of city trees. l/II 30 Furlough Hours Returning SectionNumber of SEIU Employees per Month (Approx.) WATER RESOURCES: WaterEngineering: Complete 17Street Water Main Improvement Plans and th • 2Senior Civil Engineer Specifications to 100% Designstatus.64 2 Assistant Engineer II Complete implementation of modified digital field data • acquisition forms for water quality section. Water Production:96 1 Senior Water Systems Operator Place Well 35 back into active service. • 1 Instrument Technician Complete 16 deferred maintenance work orders. • 4 Water Systems Operator II/III Water Maintenance Services: 1 Water Services Supervisor Perform preventative maintenance on 58 fire hydrants.176 • 1 Water Services Crew Leader Exercise 58 water distributionvalves.3 EquipmentOperator-Water Services • 6 Water ServicesWorker I/ II Replace 13 domestic water service lines. • Sewer: 1 Water Services Supervisor Reduce sewer lateral backlog waiting time by one week. • 1 Water Services Crew Leader 176 Performpreventative maintenance on 104,000 feet of sanitary 4 EquipmentOperator-Water Services • 5 Water ServicesWorker I/II sewer main. MeterShop: 1 Water ServicesQuality Coordinator 1Water Services Quality Supervisor Replace 128, 5/8” water service meters. • 3WaterServices Quality/Utility Inspector 128 3 Water Services Meter Repairer II 31 Furlough Hours Number of SEIU Returning Section Employeesper Month (Approx.) AdministrativeServices FinancialServices: Improve processing of payments/billings by reducingturnaround from 12 to 7 days. • Enhancefinancial management of capital projects, including project set-up, progress • 5Senior Accounting 80 payments, public notices, contract compliance, and fiscal oversight. Assistants Complete project closures in a more timely manner, including all 68 of the • completed Measure M projects. Increase quality and accuracy of the departmental payroll process. • Information Systems: 1 GIS Administrator 1 MicroSystems Provide additionalhours of help desk service per month for previously furloughed • 48 Technician days. 1 Systems Decrease wait time for map and GIS datarelated project requests • Technician Enterprise Management/Refuse & Recycling: Complete backlog of projectclosures. • 16 1 Projects Manager Complete the refuse audit that has been on hold. • Process bus shelter RFP more quickly. • AdministrativeSupport: 1 Executive Better coordination with Executive Director and City Manager’s Officewith similar • 32 Secretary working schedules. 1 Secretary Faster turnaround in processing reports, RFCAs, etc. • Central Files: 16 1 Records Specialist Improvefollow-up of outstanding as-built drawings. • Complete timely file purging in accordance with the City Records Retention Policy. • 32 Transportation Highest levels of mobility provided through the Traffic Management Center Resolution of speeding, parking and traffic problems Major arterial widening projects Traffic corridor synchronization projects Fixed Guideway project Grade Separation project Water Resources Deliver safe, reliable, high-quality, and award-winning drinking water Properly manage, operate, and maintain the City’s sewer collection system to provide uninterrupted service to customers, and contribute to measures that protect the environment. 33 Infrastructure Maintenance Median and right-of-way maintenance Street lights and traffic signals Sidewalk hazard mitigation and repair Street maintenance and pothole repair Project Delivery Project planning and development Bid and award Project design Construction management 34 Environmental and Sustainability Solid waste and recycling Street sweeping Graffiti abatement Illegal dumping and weed abatement Urban forest maintenance Energy efficiency retrofits Climate Action Plan Environmental education (Santa Ana Green) Development Services Site plan review Encroachment permits Grading/surface drainage plan check Subdivision map review Transportation permits (wide load) 35 Water System Reinstating the 2 Water System Operators and filling the remaining funded vacancies will restore maintenance levels and initiate transition to proactive maintenance. Traffic Engineering ReductionofEngineeringInternhourspartiallyoffsetbyreturnoffurlough hoursbutwillresultinsomeprocessingdelays. Design Engineering Deletion of 2 engineering positions reduces in-house capacity to handle peak CIP workloads in the future. 36 Floral Park Historic Street Light Retrofit$250,000 • Street Light Maintenance Worker$66,000 • Enhanced Neighborhood Traffic Services $130,000 • Cabrillo Street Sidewalk Repair from 4to 17$500,000 thth • GIS Programmer$111,265 • Emergency Preparedness/Response Program • 37 38 The central purpose of the Planning and Development • Planning and Building Agency is to ensure that Santa Ana is a thoughtfully planned, safely built, and well maintained Building Plan Check and • community. Inspections Community Preservation • 39 Focus resources on front line services Use technology to enhance services and increase productivity Put resources/staff in positions where they will: Have the greatest impact Create positive change Touch the most number of people Businesses Residents Property Owners Developers Fill (7) existing positions (1) Planning position (2) Building positions (4) Community Preservation positions Utilize Santa Ana Volunteer Program (joint program with SAPD) to assist with code enforcement activities 40 Furlough Hours SectionNumber of SEIU EmployeesReturning per Month (Approx.) Planning Division PublicCounter open two Fridays per month • Assist 168 additional customers per month(5) Planners • 112 Process 43 additional planning counter applications (HOP, LUC, (1)Planning Commission Secretary • CofO, etc.) per month(1) Senior Office Assistant Improve phone call turnaround times at the public counter • Building Safety Division Public Counter open two Fridays per month • (5) Building/PlumbingInspectors Assist 298 additional customers per month • (3) Plan Check Engineers 240 Issue 75 additionalpermits per month • (3) Building Permit Processors Perform228 additional inspections per month • (1)Permit Counter Supervisor Plan check turnaround time improved by approximately 1-week • (1) Secretary Inspection request turnaround time improved by approx. ½ day. • (2) Electrical/Mechanical Sys. Specialists CommunityPreservation Division PublicCounter open two Fridays per month • Assist 95 additional customersper month • (12)Comm. Pres. Inspectors 224 Improvecomplaint-to-inspection turnaround time • (2) Senior Office Assistants Reduce complaint backlog • Administrative Services Division Increased responsiveness to staff regarding personnel issues • (1)Senior Accounting Assistant (payroll, accounting, purchasing) 64 (1) Executive Secretary Increased flexibility to schedule meetings • 41 Planning Division: Implement the City’s General Plan and Zoning Ordinance. Assist customers at the public counter. Manage development projects including CEQA/NEPA compliance. Staff the Planning Commission, Historic Resources Commission, Zoning Administrator and Development & Transportation Committee. Facilitate community participation. Administrative Services: Provide management and fiscal support to the Planning, Building and Community Preservation Divisions. Provide executive support to the Planning Commission, Historic Resources Commission and City Council. 42 Building Safety Division: Assist customers at the public counter. Ensure and maintain life safety in the built environment through: Review and approval of building construction plans Issuance of construction permits Inspections for all new construction Maintain/archive all building documents for the City. Community Preservation Division: Enforce Municipal Code provisions to ensure safe, orderly, and aesthetically pleasing neighborhoods and commercial areas. Abandoned Vehicle Abatement Program Dangerous and abandoned buildings Vendor violations Unpermitted work / Substandard buildings Proactive Rental Enforcement Program (PREP) Collection of fines and assessments through property tax bills Legal file preparation for criminal prosecution cases. Joint enforcement activities with the Police Department (e.g. Medical Marijuana Dispensaries). 43 New realities in development processing: PeakYear FY 13-14/14-15Without Furlough Optimum PerformanceEstimatedEstimates Developmentreview35-daysFY 09-10 (35-days)40-days40-days Buildingplan check3-weeksFY 08-09 (3-weeks)7-weeks8-weeks Building inspections1-dayFY 10-11 (1-day)3.5-days4-days Code enforcement 3-daysFY 08-09 (4.3-days)7-days9-days complaint response 44 Focus Planning activities on development processing and public counter, resulting in: Limited monitoring for compliance of CEQA mitigation measures Limited representation on regional planning issues (i.e. SCAG, OCCOG) and legislative advocacy Focus Advanced Planning on General Plan update ($2.6M budgeted). Focus Enforcement activities on addressing complaints, resulting in: Limited proactive code enforcement (CDBG areas) Limited night and weekend code enforcement No Community Preservation liaisons to neighborhoods Focus Building Safety activities on plan check and inspections, resulting in: Diminished capacity for building damage assessment following an emergency Discontinue Information Desk service/staffing in the Ross Annex 45 Community Preservation Improve responsiveness by adding staff Increased proactive enforcement outside of CDBG areas Neighborhood liaisons Advanced Planning Develop focused plans for major corridors (First Street, Main Street, 55-Freeway) Create a “Healthy and Sustainable Foods” ordinance Revise the Midtown Specific Plan Expand public education programs/outreach Technology Improvements/Enhancements Expand online services (Permitting, applications submittal, review, payment) Expand GIS (SAPIN/SAGIS integration) E-Plan review Historic Preservation Resume annual historic surveys Create historic districts Economic Development Planning liaison to business community (new and existing development) 46 47 To produce smiles by providing Parks and • the community opportunities to Recreation experience the outdoors, sports, knowledge, artand cultural events, nature, and animals Library Services • Proactive oriented programs and services acts as the foundation to ensure our core Zoo • . functions are achieved 48 Criteria used to build the Agency budget: Community Needs Strategic leveraging of existing resources Fairness among Division Will fill 3 vacancies and add 1 Zoo Education Specialist Leverage park cell tower monies, one additional General Maintenance Worker, and monies in the Agency’s general fund deferred maintenance account to make repairs at parks, trails, the Zoo, and selected Recreation facilities. The goal is to reduce the 550 repair requests that are pending to 300 Complete a park deferred maintenance and capital needs assessment by April 2014 49 Furlough Hours DivisionNumber of SEIU EmployeesReturning per Month (Approx.) Administrative Services 30-40 more deferred maintenance requests 1Accounting Assistant • completedper month2 Sr. Accounting Assistants 24 morepark inspections completed per 1 General Maintenance Supervisor • month4 General Maintenance Workers 224 Quicker processing of purchasing and material 1 Sr. Park Maintenance Supervisor • release process2 Park Maintenance Inspector II 1 Associate/Park Landscape Planner 1 Park Maintenance Supervisor 1 General Maintenance Leader Recreation Attend 2 additional neighborhood association • meetings per month Decreased response time to Council • Requests, Community Contact Forms, citizen calls, and complaints Increased regular staff meetings to resolve 3 Recreation Leaders • issues and coordinate customer service 1 Recreation Program Coordinator160 improvements6 Community Services Supervisors Quicker return on park and film permits • Quicker response time to enter service • requests for work needed in parks and centers and more regular follow up to ensure work is completed 50 Furlough Hours DivisionNumber of SEIU EmployeesReturning per Month (Approx.) Zoo Add 8 new animals to the animal collection1 Zoo Curator • Fill three currently empty animal exhibits 1 Zoo Animal Registrar • reducing customer complaints1 Zoo Keeper II 144 Quicker processing of invoices and material 6 Zoo Keeper I • releases Library Quicker processing of invoices and material 4 PrincipalLibrarians • releases9 Sr. Librarians Additional full-time staff hours at the public 3 Youth Services Technicians • 352 desks resulting in decreasing waiting time for 3 Library Services Assistants library patrons1 Supervising Library Svcs. Asst. Quicker ordering of library materials for the 1 Sr. Library Technician • public1 Bibliographic Technician 51 Manage 479 acres of parkland Provide 1,460 leisure classes involving 17,300 participants Provide services to all parks, joint-use recreational facilities, recreation centers, pools, senior centers, libraries, sport fields, stadium and the Santa Ana Zoo Produce and coordinate 113 community events including Fourth of July, Cinco de Mayo and Fiestas Patrias celebrations Circulate over half a million pieces of library materials per year to 132,687 library cardholders (41% of the Santa Ana population) Provided quality attractions at the Zoo and reached an all time high for zoo attendance of 285,553 visitors 52 The new reality reduces the funding available for part-time hours which will result in less: Computer Lab HoursLibrary Center Tutoring •• TeenSpace Centers HoursComputer Classes •• Recreation Centers ActivitiesCTV3/Web Support •• Library Information DeskHoursCommunity Events •• 53 Additional Part-Time Hours$270,000 Willard Joint-Use Park Optimal Staffing$128,000 Expected project completion is January 2014 Garfield Community Center Optimal Staffing$199,000 Expected project completion is December 2013 54 55 Commercial & Affordable • Improving Santa Ana’s vitality Housing Development by encouraging and facilitating Affordable Housing & • investment in the City’s Neighborhood Services business and residential communities through strategic Business Retention & • Attraction utilization of resources to foster business Employment & Job Training • growth and improve the Assistance quality of life for our residents Public/Social Services & • Projects (CDBG) Public Parking • RDA Dissolution • 56 Reinvent to Revitalize Evaluation of agency functions to determine effective structure for providing current services and programs Implementing changes in grant funded programs to accommodate decreases in funding Eliminate 18 positions; Fill 3 vacant positions Work in conjunction with City Manager’s Office to develop an Economic Development Strategic Plan Targeted Industries Analysis Alternative approach to financing post-Redevelopment Marketing/Branding 57 Number of Furlough Hours SEIU Returning per SectionEmployeesMonth (Approx.) Administrative Services Division –Administration Reduce need for OT / Comp for agenda preparation to meet deadlines • 1Comm. Dev. (Oversight Board, CRHC, HA). Commission Improved efficiency –processing RFCAs, filing, providing internal • 35 Secretary; support for staff. 1 Senior Office Reducebacklog of documents to be identified, classified, and stored • Assistant by 10%. Administrative Services Division –Accounting & Budget Improved efficiency -processing DPVs, requisitions, journal entries, • 2Senior filing, etc. 35 Accounting Reducebacklog of documents to be identified, classified, and stored • Assistants by 10%. Administrative Services Division –Parking Program 1Parking Meter Count, reconcile, and deposit the coins collected on alternate Fridays • Operations with Treasury staff (when City Hall is open). 69 Supervisor; Reduce backlog of general meter maintenanceto be performed by • 3Parking Meter 10%. TechnicianII 58 Number of Furlough Hours SEIU Returning per SectionEmployeesMonth (Approx.) Administrative Services Division –DowntownMaintenance Improved effectiveness –management of DTI settlement agreement • Improved efficiency –customer service • 1 Improved efficiency -items requiring immediate attention can be • 17 Redevelopment addressed in a more timely manner including property management ProjectMgr I concerns regarding various City owned properties such as Grand Central, YMCA and downtown parking structures. 59 Number of Furlough Hours SEIU Returning per SectionEmployeesMonth (Approx.) EconomicDevelopmentDivision –BusinessOutreach & Retention / Enterprise Zone Increased number of retention visits to local businesses (approx. 30 • 1Economic Dev. additional visits) Specialist III; 35 Improved efficiency –Assist businesseswith site selection and permit 1 Economic Dev. • Specialist I process; processing vouchers; customer service EconomicDevelopmentDivision –Work Center Estimated 4,500 additional residents will be able to access job leads, 2 Economic Dev. • Specialist III; internet, and job search assistance during the FY 1 Workforce 12% increase in monthly workshops provided (approx. 4 additional per • Specialist IV; month) 3 Workforce 346 Improved efficiency -providing services to the residents seeking • Specialist III; employment and businesses seeking to hire; processing training 12 Workforce contracts, etc. Specialist II; 2 Senior Office Assistants 60 Number of Furlough Hours SEIU Returning per SectionEmployeesMonth (Approx.) Housing & NeighborhoodDevelopmentDivision –HousingAuthority Improved efficiency –performing inspections; customer service 1 Housing • Programs Update policies and procedures manual • Analyst; Complete debts owed in HUD’s Enterprise Income Verification (EIV) • 1 Housing system Authority Analyst; 2 Senior Housing Specialists; 242 6 Housing Specialist II; 2 Senior Office Assistants; 1 Senior Receptionist; 1 Accounting Assistant 61 Number of Furlough Hours SEIU Returning per SectionEmployeesMonth (Approx.) Housing & NeighborhoodDevelopmentDivision –Development Services Improved efficiency –processing & monitoring homebuyer assistance 1 Housing • Programs loans & subordination agreements; resolution of construction issues & Analyst; change orders; review of construction draws; customer service 1 Sr. Residential Increased effectiveness -marketing loan programs to residents • Construction Specialist; 86 1 Residential Construction Specialist; 1 Loan Specialist; 1 Senior Office Assistant Housing & NeighborhoodDevelopmentDivision –NeighborhoodImprovement Program Increased effectiveness -additional outreach for neighborhood 2 Community • Dev. District initiatives (Most Beautiful Yard, Neighborhood clean-ups, etc.) 52 Managers; Increased efficiency –customer service • 1Senior Office Assistant 62 Administrative & Development Services Division Development Project Management (City & Successor Agency Projects) RDA Dissolution –Oversight Board, Successor Agency, property management & disposition, ROPS budgets, Meet & Confers, legislation, etc. Community Development Block Grant program administration & oversight Management & maintenance of public parking structures, lots, and metered parking Coordination of baseline services in the Downtown Implementation of PBID Settlement Agreement Economic Development Division Job search assistance, job placement, and basic skills education and vocational training to all adults and eligible youth (WIA) Job recruitment services, job fairs, layoff aversion and rapid response services to employers (WIA) 63 Business outreach (retention & attraction) & Site selection Market & administer CDBG Micro-Enterprise loan program Enterprise Zone Hiring Credit Vouchers and workshops Coordination of BID reactivation process Housing & Neighborhood Development Division Housing Choice Voucher rental assistance (Housing Authority) Issuance of tax exempt bonds Financial assistance and project management for new acquisition/construction/rehabilitation of affordable housing units Monitor loan portfolio & affordable housing projects for compliance with covenants Support and facilitate communication between residents and the City CDA staffs the Housing Authority, Oversight Board, Workforce Investment Board, and Community Redevelopment & Housing Commission. 64 Upon completion of former RDA obligated projects, no additional funds available from former tax increment Reduced funding available for affordable housing development Lack of funding available for commercial project development Services impacted by level of grant funds allocated from federal/state agencies Sequestration (projected for FY 13/14) –% change vs. FY 12/13 Community Development Block Grant (CDBG) –4.75% increase * Emergency Solutions Grant (ESG) –20% decrease HOME –5% decrease Housing Opportunities for Persons with AIDS (HOPWA) –5% decrease Housing Choice Vouchers (Section 8) –1.5% decrease Workforce Investment Act –12% decrease *Increase resulting from reduction of Disaster Relief funding 65 City contributions to development projects & other economic development activities Property maintenance for City-owned properties (formerly owned by Successor Agency) Downtown Liaison position 66 67 To provide quality financial Financial Reporting • support services to the City organization and to ensure Billing & Revenue • prudent use and maintenance Collection of the City’s financial resources and physical assets. Investment & Asset • Management Payroll Processing • IT Support • 68 Increased use of technology to mitigate increasing service demands Utilization of third party vendors to assist with the daily departmental processes and operations. Increased hiring requirements for new employees Continue to look for process improvements and reorganizational opportunities. Prepare comprehensive facilities and information technology needs studies 69 Furlough Hours DivisionNumber of SEIU EmployeesReturning per Month (Approx.) ACCOUNTING 1/2 Accounting Assistant AccountsPayable (Accounting): 28 1 Accounting Asst./Sys tech Ability to process an additional 400 billing invoices. • 1/4 Accountant II Accounts Receivable: 16 Ability to service30 additional customers and 1Senior Accounting/Sys. Tech • record cash transaction 3 days sooner. LedgerMaintenance, Grant Accounting & Other City 2 SeniorAccountants 108 Funds: 1.75 Accountant II’s Monthend reports will close 2 days earlier3 Accountants • 1 AP Supervisor AccountsPayable (AP) Audit & Processing: 80 2 PurchasingSpecialist Ability to audit an additional 60 A/P invoices • 2 Clerical Aid 70 Furlough Hours Number of SEIU DivisionReturning per Employees Month PURCHASING / CENTRALSERVICES Purchasing: Process an additional 15 PO’s per month1Lead Buyer • Process an additional 10 Requisitions per month1 Buyer48 • Ability to set-up of Blanket Order Contracts prior 1Purchasing Specialist • to year end Central Services: Ability to process an additional 36K impressions 1 CentralServices • per monthSupervisor32 Ability to process an additional 1,800 pieces of 1 Reprographics Operator • mail per month 71 Furlough Hours Number of SEIU DivisionReturning per Employees Month TREASURY Treasury Services: Open cashier windows ½ hr. earlier. (8:30am to 5pm) • 1 Treasury Svcs Supervisor48 Reduce complaints relating to long lines at the counter and • 1 Sr. Accounting Asst. telephone waittime 1 CustomerSvc Rep Improve response times back office processing, • correspondence, scanning, return mail follow-up Tax & Licensing: 1 Customer Svc Rep(Lead)96 Process 315 additional business license applications annually • 3 Customer Svc Reps Inspect/Collect/Customer 334 additional contacts • 1 Revenue Supervisor Process 54 additional dog license applications annually • 1 Business Tax Collector Municipal Utility Services: 1 Customer Svc Rep (Lead) 64 Reduce complaints relating to long lines at the counter and • 1 Customer Svc Rep telephone wait time on hold 2 Utilities Billing/SysTechs Process 640 additional MUS turn-on/turn-off work orders • 4 Meter Reader/Collectors64 72 Furlough Hours DivisionNumber of SEIU EmployeesReturning per Month (Approx.) FACILITIES-FLEET MAINTENANCE-CENTRALSTORES Administration: Complete backlogof scanning and filing records. 1 Senior Office Assistant16 • Update FMCS databases • Central Stores: Complete full count of Stores inventory on a • timely basis.1Property Control Specialist16 Implement Central Stores Consignment project. • Sort, remove and sell obsolete inventory • Fleet Services: 1 Senor Fleet Supervisor Build two additional Police patrol cars each 1 Fleet Supervisor • month2 Lead Fleet TechnicianIII’s Perform additional 450 vehicle services and 30 2 Fleet Technician III’s320 • smog checks11 Fleet Technicians II’s Identify underutilized vehicles2 Fleet Parts Specialist • Improve PM compliance & scheduling 1 Senior Office Assistant • 73 Furlough Hours DivisionNumber of SEIU EmployeesReturning per Month (Approx.) INFORMATIONSERVICES Applications: Provideadditional application maintenance and new 5 Principal Programmers80 development of projects Micro Support: 1 SystemsSupport Analyst Improve Tech support response times. Available on 48 2Microsystem Technicians Fridays to installPC’sand troubleshoot Web Support: 1 WebSystems Technician16 Improve Website requisition response times. 74 Furlough Hours DivisionNumber of SEIU EmployeesReturning per Month (Approx.) BUILDING MAINTENANCE PoliceDept. and Holding Facility: BM staff performing comprehensive maintenance and repair to all building systems supporting a high 4 FTE BM Technicians – 48 demand 24/7 operation that house 500 inmates (1 vacancy) working with restricted Hours to not impact inmates. City Hall and all other sites: BM staff performing comprehensive maintenance 16 1 FTE Senior Office Specialist and repair to all environmental, mechanical, 32 4 FTE BM technicians- electrical, water, exterior and interior systems (1 vacancy) supporting the operation of Public Buildings . 75 Record and track revenues, expenditures and associated financial information and present in accordance to adopted accounting practices as well as established legislative codes and ordinances. Ensure the proper billing and revenue collection for programs and services. Ensure the proper investment and liquidity of the City’s cash. Full payroll, IRS, benefit, and retirement processing. Budget development and financial forecast. Purchasing support and print management services. Business License, Hotel Visitor Tax, User Utility Tax, and Dog License Processing. Facilities and equipment management. Alternative fuel vehicle program. Maintenance of Technological Infrastructure . 76 No identified funding for a more comprehensive capital replacement program for facilities and equipment. Addition of Sr. Financial Analyst will provide the ability to deliver more in depth financial analysis. Added Buyer will provide assistance in processing departmental purchase requisitions. Limited ability to maintain a baseline revenue audit program i.e. Hotel Visitors’ Tax. Limited capacity for implementing new technology. 77 Employee development and training. Added accounting and analyst capacity. Added capacity for auditing purposes Funding a capital replacement program for City equipment and facilities. Development of a comprehensive preventative maintenance program. Develop a more comprehensive energy savings program 78 79 The Personnel Department’s goal is to attract, retain, and develop a Recruitment • highly skilled and competent work Retention • force so that City agencies/departments can provide Classification • outstanding services to their Compensation • customers. This is accomplish by Employee Benefits • recruiting qualified individuals, Labor Relationships maintaining equitable benefit and • compensation systems, providing Employee Safety • a safe work environment and Insurance Programs • committing to individual development through meaningful training and recognition programs. 80 Improve turn around time on Recruitments Assigning dedicated Personnel Analyst to Police Department Implementation of PEPRA Implementation of Affordable Care Act Reinstituting City-wide Training program 81 Number of Furlough Hours SEIU Returning per SectionEmployeesMonth (Approx.) Personnel Department There are no SEIU employees in the Personnel Department • 00 82 Maintain good labor relation through successful completion of negotiations Conduct recruitments based on City-wide strategic plan Maintain compensation and classification plan at fiscally prudent sustainable levels Conduct timely Personnel Investigations in compliance with State and Federal law Maintain a comprehensive benefit program Continued compliance with State of California Workers’ Compensation mandates Comply with CalOSHA requirements 83 Less than optimum turn around time on recruitments Limited training program Minimal CalOSHA compliance Less than timely response to request for Classification Studies Inability to conduct timely Administrative Investigations 84 Review and implementation of all City Classifications and Compensation levels through a Classification/Compensation Study Reinstatement of City-wide Training program 85 86 To provide for the effective City Council Support • implementation of the City Council’s policies and priorities, Organizational Leadership • advise the Council on reliable and Direction methods of responding to community needs, ensure Strategic Planning • responsible organizational and fiscal management, and Public Information • promote the philosophy of Dissemination continuous improvement. Intergovernmental • Relations 87 City Manager Officeand Legislative Program Operations: Provide the flexibility for the new City Manager to determine composition of the Department Fully fund 2 Deputy City Manager positions and eliminate one Executive Director of External Affairs position Provide professional, ethical and equitable support to the Mayor and Council members Ensure continued and enhanced communication with the City Council and the community Support intergovernmental and legislative advocacy efforts 88 Non-Departmental: Support the Strategic Planning Process Provide funding for the preparation of an Economic Development Strategy Allocate funding for General Plan and Zoning Code Update Provide for memberships in regional and State organizations 89 Number of Furlough Hours SEIU Returning per SectionEmployeesMonth (Approx.) CityManager’s Office There are no SEIU employees in the City Manager’s Office • 00 90 Provide staff support, research and advice to Mayor and City Council Effective implementation of Council policies and priorities Professional leadership, direction and support to the organization Direct and support the strategic planning process Monitor legislation that may impact Santa Ana and manage advocacy efforts Funding for regional activities including League of California Cities, SCAG, OCCOG, LAFCO, and US Conference of Mayors Oversee Non-Departmental activities and budget 91 Enhanced analytical, communication and organizational development capacity due to filling the vacant positions Complete the 5-Year Strategic Plan Process and initiate the Strategic Visioning Process Develop the Economic Development Plan Begin the first year of the three-year process to update the General Plan and Zoning Code 92 Additional programs and activities as determined by new City Manager 93 94 The central purpose of the City Attorneys Office is to provide Provide Legal Services • effective, efficient, candid and independent legal advice to the City of Santa Ana, through its City Council and staff, and represent the City in civil, criminal code enforcement and administrative proceedings, always keeping in mind that we serve the public in an open and transparent manner. 95 Staffing based on Practice Groups to support Departments: Creation of core services plan based on City goals Providing advice through teams vs. individuals Cross training to create efficiencies Contracting “specialized services” as needed, to create efficiencies, rather than staffing such services on an on-call basis. Analyzing service needs of departments and matching needs with appropriate levels of expertise. Identifying “billable hour” capacity of the office and allocating services to departments based on that capacity. 96 Number of Furlough Hours SEIU Returning per SectionEmployeesMonth (Approx.) City Attorney’s Office There are no SEIU employees in the City Attorney’s Office • 00 97 Provides support through research to City Council and staff Prepares or reviews all general legal documents related to the conduct of the City’s business affairs including contracts, leases, property acquisition and disposition documents. Oversees the preparation of all ordinances and resolutions, and related regulations. Reviews and monitors the activities of City departments for compliance with State and City law. Provides legal counsel relating to the legal implementation and enforcement of the City’s planning and zoning laws, including compliance with the California Environmental Quality Act. Represents the City in all litigation, civil and criminal. 98 Continue to staff in-house operations by identifying areas of greatest need; adjust expectations of staff and Council as service levels are adjusted. Reduce in-house attorney hours where necessary to obtain specialized services by contract. Staff and Council to some degree must accept that immediate, on-call services will be adjusted to serve the highest priorities of the City. Staff must work with city attorneys to anticipate future service needs. Staff must assist in gathering data, materials and information as requests for legal services are initiated. Special meetings of the City Council and Council Committee meetings will be staffed based on subject matter of the meeting. 99 Continue to improve technology as way to improve quality of legal services to the City. Transition all research tools to online subscriptions. Transition where appropriate full time staffing to contract services. Modernize office environment to assist in recruitment of highly talented individuals . 100 101 To facilitate the legislative Corporation Secretary of • policymaking process; to the City Council accurately record and validate the proceedings of the City Record Legislative • Council; to provide for timely Proceedings and thorough access to public records; to conduct the City's elections as required by the City Records Management • Charter and California Elections Code; and to carry out Election Administration • responsibilities as mandated by the State of California. Receive Official Filings • 102 Budget will remain relatively flat in the next two years. Department will aggressively pursue and implement programs and systems that will improve the overall efficiency in the office and to our residents. Given reduced staffing levels since FY 2008-09, in FY 2013-14 will implement Granicus at a cost of $12,000 for set-up fees and an annual expense of less than $25,000 for annual operating expenses. Program will allow easy access and retrieval options for staff and residents alike of votes, discussion and agenda reports for all city council meetings. 103 Number of Furlough Hours SEIU Returning per COTCOfficeEmployeesMonth (Approx.) Improve response times back office processing, • Process Contracts • Scanning historic documents such as election • results, long-term contracts, etc. Process mail for City Council on Fridays • 3 employees48 Accept subpoenas and other legal documents • Process public records • ed) Post Special Meeting Agendas (as need • 104 Manage Municipal Elections Corporate Secretary to and Agent for City of Santa Ana Filing Officer of all legal documents including: Public Records Requests, Fair Political Practices Commission (FPPC) , Campaign Statements / Conflict of Interest Statements, AB1234 -Ethics Certificates, and Claims, Summons and Subpoenas Agenda and Minutes preparation Maintain record of proceedings, Ordinances (Santa Ana Charter and Municipal Code (SAMC) and Resolutions Maintain Clerk Office website Citywide Records Management/ Document Imaging Program Contracts Management Process Board and Commission Appointments Oaths of Office 105 Clerk’s Office is legally mandated to continue same level of service. The return of furlough hours will provide for better response time to both the residents and staff. Furloughs caused a spike in overtime costs Staff of four has vacation/scheduling challenges 18 Special Meetings called in past 12 months Elections require additional duties with no additional staff hired during period State continues to impose additional responsibilities to the City Clerk’s Office, such as tracking AB1234 training, FPPC Forms 801, 802, 803 and 805 with no additional resources from State. 106 One-year pilot program –electronic filings for campaign contributions and statements of economic interest Will assist with direct with direct filing with the State, public access and automatic reminders for all filers. Estimated annual cost of $12,000 for both options 107