HomeMy WebLinkAbout25D - AGMT - SECURITYREQUEST FOR
COUNCIL ACTION
CITY COUNCIL MEETING DATE:
MAY 20, 2014
TITLE:
SECOND AMENDMENT WITH G4S SECURE
SOLUTIONS (USA) INC., FOR SECURITY
GUARD SERVICES AT VARIOUS CITY
FACILITIES
CITY MA GER
RECOMMENDED ACTION
CLERK OF COUNCIL USE ONLY:
❑ As Recommended
❑ As Amended
❑ Ordinance on 1" Reading
❑ Ordinance on 2 n Reading
❑ Implementing Resolution
❑ Set Public Hearing For_
CONTINUED TO
FILE NUMBER
Authorize the City Manager and Clerk of the Council to execute a second amendment with G4S
Secure Solutions (USA) Inc., subject to nonsubstantive changes approved by the City Manager
and City Attorney, for security guard services at various City facilities, increasing compensation
by $62,978.28, for a total amount not to exceed $567,243 per year, for the period of one year,
commencing June 1, 2014, with the option to extend the term for up to two additional one -year
terms.
DISCUSSION
Approval of this recommended action will provide for continued security guard services at various
City facilities, and implement enhanced services in City Hall and at City Council Meetings. These
security measures will allow staff to continue providing excellent customer service in a safe
environment to the public and the employees at City Hall.
The amended agreement increases current compensation by $62,978.28, for a total amount not
to exceed $567,243 per year, including a $25,000 contingency (Exhibit 1). It incorporates
changes to the scope for the additional services at City Hall (Exhibit 2), updates the security
schedule (Exhibit 3) and fee schedule (Exhibit 4), and extends the agreement for a second one -
year term through May 31, 2015. The amendment also provides for two, one -year renewal
options that may be exercised by written authorization of the City Manager and the City Attorney.
On May 2, 2011, City Council awarded G4S Secure Solutions (USA) Inc. (G4S) a contract to
provide security guard services at various locations throughout the city, including the Santa Ana
Regional Transportation Center (SARTC), the Santa Ana Zoo at Prentice Park, the Central
Library, Newhope Library, and the City Yard, with the ability to add services as needed. On
August 22, 2013, the City exercised the first renewal option, extending the agreement through
May 31, 2014, and adding a daily security sweep of City Hall. In recent months, the City
25D -1
Second Amendment to Agreement with G4S
May 20, 2014
Page 2
implemented enhanced security measures, including security guard services at City Hall Monday
through Friday from 6 a.m. to 10 p.m., and two guards stationed at all City Council meetings.
The security services provided by G4S at City Hall and the SARTC will require officers of a higher
service level than at other City locations because of the diverse requirements and higher risk
associated with these duties. Also, for this renewal, G4S is requesting a rate increase for the first
time in 3 years which will allow the company to provide, among other things, merit increases to
tenured officers assigned to City locations, and medical benefits for all officers assigned to the
contract in accordance with the Affordable Healthcare Act. Overall, the combined rate increase
for security services at the SARTC, Main Library, Newhope Library, Santa Ana Zoo, Corporate
Yard, and Centennial Park is 4.56% above 2011 -2014 rates. A majority of the additional $87,055
annual cost for the enhanced services at City Hall and during City Council meetings is being
reallocated from the existing contingency for "As Needed" services. The result is a total of
increase of only $62,978.28 from previous years, based on the following annual rates:
SARTC
$
241,625
Libraries
$
68,983
Centennial Park
$
18,169
City Yard
$
98,483
Zoo
$
7,928
City Hall
$
87,055
Homeland Security
$
20,000
Contin enc
$
25,000
Not to Exceed
$
567,243
G4S has exceeded staff expectations and has consistently demonstrated the ability to provide a
high standard of service. Staff recommends approval of the recommended action.
FISCAL IMPACT
Funds are available in the various department Contract Services- Professional accounts (62300).
Edwin "William" Galvez, P.E.
Interim Executive Director
Public Works Agency
APPROVED AS TO FUNDS AND ACCOUNTS:
Francisco Gutierrez C
Executive Director
Finance & Management Services Agency
25D -2
Second Amendment to Agreement with G4S
May 20, 2014
Page 3
'� m
Gerard Mouet
Executive Director
Parks, Recreation & Community Services Agency
EWG /GPL
Exhibits: 1. Second Amendment with G4S Secure Solutions (USA), Inc.
2. Scope of Services
3. Security Schedule
4. Fee Schedule
25D -3
25D -4
SECOND AMENDMENT TO AGREEMENT
THIS SECOND AMENDMENT TO AGREEMENT is entered into on 2014,
by and between G4S Secure Solutions (USA) Inc., a Florida corporation ( "Contractor "), and the
City of Santa Ana, a charter city and municipal corporation organized and existing under the
Constitution and laws of the State of California ( "City ").
RECITALS:
A. The parties entered into that certain Agreement A- 2011 -122 dated May 2, 2011, (hereinafter
"said Agreement ") by which Contractor has provided security guard services for various City
facilities,
B. The parties entered into a First Amendment to Agreement A -2011- 122 -01 dated August 22,
2013, by which the parties revised the Scope of Services, Compensation, Tenn, and
Insurance sections of said Agreement,
C, In accordance with the terms and conditions of said Agreement, the parties wish to again
amend the Scope of Services, Compensation, and Term sections to update the security guard
services provided to the City.
WHEREFORE, in consideration of the covenants contained in said Agreement, and subject to
all the terms and conditions of said Agreement, except those amended in this Second
Amendment to Agreement, the parties agree as follows:
1. Section 1, SCOPE OF SERVICES, shall be amended to include the specific security patrol
services at the defined locations detailed in the Scope of Services by Location attached hereto
as Exhibit A and incorporated herein by this reference. The schedule for said services shall
be provided according to The City of Santa Ana G4S Security Staffing Plan attached hereto
as Exhibit B and incorporated herein by this reference.
2. Section 2, COMPENSATION, shall be amended to increase total compensation to
Contractor to an amount not to exceed $567,243 per year, for a potential three (3) year total
of $1,701,729, to pay for the specific SCOPE OF SERVICES detailed. in this Second.
Amendment to Professional Services Agreement, as identified in the G4S Cost Sheet
attached hereto as Exhibit C and incorporated herein by this reference.
3. Section 3, TERM, shall be amended such that said Agreement shall commence on June 1,
2014, and terminate one (1) year from said commencement date, unless terminated earlier in
accordance with the provisions in said Agreement. 'the City shall have the option to extend
the term for up to two (2) additional one (1) year terms, for a potential total of three (3) years,
upon a writing executed by the City Manager and the City Attorney.
4, Except as hereinabove amended, all terms and conditions of said Agreement shall remain in
full force and effect.
Exhibit l
25D -5
IN WITNESS WHEREOF, the parties hereto have executed this Second Amendment to
Agreement on the date and year first written above.
ATTEST:
MARIA D. HUIZAR
Clerk of the Council
APPROVED AS TO FORM:
SOP
City
By:
Rya
Ass;
CITY OF SANTA ANA
DAVID CAVAZOS
City Manager
G4S SECURE SOLUTIONS (USA) INC.
Jorge R. Villaverde
General Manager
25D -6
EXHIBIT A
(Attached)
25D -7
EXHIBIT 2
SCOPE OF SERVICS BY LOCATION
SANTA ANA REGIONAL TRANSPORTATION CENTER
The Santa Ana Regional Transportation Center (SARTC) is located at 1000 East Santa Ana
Boulevard, Santa Ana, CA 92701. The facility covers 6.75 acres and contains a 47,000- square-
foot terminal, two surface parking lots with a total of 282 spaces, and one four -story parking
structure with 423 spaces. A three -story pedestrian bridge takes travelers to the east train
platform. A second pedestrian bridge connects the parking structure to the main facility. The
terminal building is open from 5:00 AM to midnight daily. The parking structure is open to the
public from 4:00 AM to midnight daily.
The SARTC terminal building contains approximately 35,000 square feet of rental space, plus a
five -story theme tower that includes small meeting /conference rooms on the 4th and 5th floors.
Tenants include Amtrak, Greyhound Lines, Crucero, Transportes Intercalifornias, Tres Estrellas
de Oro, County of Orange Social Services Program, State of California EDD, the City of Santa
Ana Work Center, a caf6 and gift shop,
As a regional transportation hub and public services facility, various local, state, and federal
authorities have law enforcement jurisdiction within the facility. The lead authority is the Santa
Ana Police Deparmnent. The Orange and Los Angeles County Sheriffs, the California Highway
Patrol, OCTA Police, Amtrak Police, and the Department of Homeland Security are amongst the
other law enforcement agencies that hold jurisdiction. The SARTC is designated as a Homeland
Security critical infrastructure locale.
Rail Services
The SARTC is served daily by 22 Amtrak trains (24 trains on Friday) and 33 Metroliuk trains on
weekdays with a mean daily rail passenger count of 1,766. Metrolink service begins at 4:32 AM
at the station and the last train departs at 7:21 PM. Peak Metrolink train frequency occurs
between the hours of 6:00 AM to 8:30 AM and 4:00 PM to 6:30 PM. The Amtrak service begins
at 6:53 AM and the last train leaves at 11:06 PM. Amtrak train frequency is consistent
throughout the day providing about one train per hour.
Weekend service at the Santa Ana station is less frequent and includes 24 Amtrak trains and 8
Metrolink trains. Three Metrolink trains are provided during weekend morning hours and five
Metrolink trains are provided during weekend evening hours. Amtrak provides weekend service
of approximately one train per every half hour between 7:30 AM to 9:00 AM and 10:30 AM to
1:30 PM. At least one Amtrak Pacific Surfliner train is provided every hour from 2:30 PM to
11:30 PM.
Bus Services
Ten bus bays are located on the west side of the terminal with access and egress off of Santiago
Street. OCTA bus Local routes 59 and 83 and Station Link routes 462, 463, and 464 serve the
station. On average, there are approximately 220 weekday OCTA boardings and less than 10
weekend boardings at SARTC. Greyhound, Transportes hltercalifornias, and Tres Estrellas do
Page 1 of 14
25D -8
Oro offer long distance bus service at the station between 5:00 AM and midnight. These three
long distance bus service providers report a total average of 700 boardings and alightings per
day, Amtrak bus service provides service at the Santa Ana station, in lieu of Amtrak trains,
during select off -peals hours. The Amtrak bus service operates between the hours of 12:00 AM to
5:00 AM for the Pacific Surfliner route.
Workforce Development Services
The Santa Ana WORIC Center is located within the SARTC. The WORIC Center combines
resources from various agencies to provide integrated job and workforce development services,
including job search assistance, employee referrals and placement, unemployment insurance
filing, and career counseling for adults and Months. As part of the WORK Center, the State of
California EDD leases an administrative office on the first floor which averages 5 client visits
per day. The City of Santa Ana and the State EDD lease the two suites on the second floor. The
administrative suite averages 14 client visits per day and the referral center suite averages 254
client visits per day. The WORK Center offices on the first and second floors are open from
8:00 AM to 5:00 PM Monday thin Thursday and every other Friday, A security guard under
separate contract by the State of California is assigned to the referral center smite during the
hours it is open to the public, It is expected that the security company awarded the contract
under this RFP will work in cooperation with the security guard assigned to the referral center
when necessary, The County of Orange Social Services Agency leases the suite on the third
floor and averages 26 client visits per day. The third floor suite is open from 8:00 AM to 5:00
PM, Monday thru Friday.
1. SCOPE
The City's objective is to provide deterrence against crimes of vandalism, theft and bodily injury
at the SARTC on a twenty -four (24) hour basis. Contractor shall develop a comprehensive set of
Post Orders documenting both general procedures as well as site - specific responsibilities. Draft
Post Orders shall be prepared prior to the commencement of the contract and must be reviewed
and approved by the City within fifteen (15) days from commencement of Contractor's services.
The proposal will recommend staffing levels and shift schedules appropriate for this post,
Management of Facility
The SARTC is owned by the City of Santa Ana and managed by the Public Works Agency.
Onsite property management services are available during normal business hours Monday
through Thursday and every other Friday. The office is closed on weekends and 11 days per
year for holidays.
This post requires highly visible security staff with excellent interpersonal skills and the ability
to deal with the public in a courteous manner. Guards assigned to this post must speak and
understand English and be able to write clear and concise reports. Bilingual candidates are
preferred and at least one bilingual Spanish speaking guard must be on site at all tines.
General post assignments and tasks include, but are not limited to the following:
• Observe -and -report only. Guards are not expected to apprehend or physically detain any
individual,
Page 2 of IA
25D -9
• Patrol restrooms, main floor lobby, train loading areas, balconies and upper floors of the
building, perimeter of entire facility, parking lots, parking structure, pedestrian bridge, east
and west platforms and all approaches onto the property.
• Maintain facility in lockdown mode when the facility is closed, unless an emergency arises
and respond only at the direction of SARTC management or emergency services.
• Ensure that unauthorized taxis, limousines, buses, etc. do not assemble on or adjacent to the
property.
• Provide vehicle and parking control throughout the facility as needed.
• Provide surveillance of trains, buses and passenger movement.
• Enforce the facility's unattended baggage policy and follow appropriate procedures.
• Lock down or open the facility at designated times. This will include main building, parking
structure and pedestrian bridge accesses.
• Report to SARTC management any light outages, improperly working doors and /or locks,
building leaks or leaks of any kind, any abnormality in function of mechanical, electrical or
plumbing systems, graffiti locations, suspected or observed theft or vandalism.
• Raise and lower flags at dawn and dusk.
• Check in and check out all contract personnel and provide access to service areas as
necessary.
I1. RESPONSIBILITY OF CONTRACTOR
The Contractor will provide Custom Protection Officer services for 24 hour security coverage at
this location, Provide a post management system that includes efficient mechanisms for tour
verification, daily activity reports (DARs), and incident reporting JR), This system must be
complete with a reliable computer equipped with Internet access, Microsoft Office, a, printer,
downloader, and any other equipment needed in leading and monitoring the security needs of the
facility.
Ensure that SARTC is secure at all times by providing security coverage as outlined in Exhibit 6.
Each security guard shall utilize Secure Trax devices to perform their duties.
Provide two Secure Trax devices for use at the SARTC,
Provide cellular phones and all other teleconi n inicati.ons or electronic equipment necessary for
all security officers while on duty.
Provide internal transportation equipment,.
Provide a marked G4S vehicle to be parked at the SARTC. Said vehicle will be used in
performance of the Santa Ana Zoo patrol,
Page 3 of 14
25D -10
Provide an adequate number of complete company uniforms including jackets, and head and rain
gear so that all security officers can show an exceptional presence. This uniform. must clearly
identify security officers as employed by the Contractor and shall be worn at all times during
shift. Identification badges will also be required.
Provide all document and stationary supplies needed for the successful running of this post. This
means adequate supplies of forms, ink cartridges for printer, printer paper, all pertinent forms,
pens, writing pads, etc, THE CITY WILL NOT PROVIDE SUPPLIES.
Insure that all security officers do not carry firearms.
Be responsible for all training of security officers to assure compliance with all federal, state and
local requirements pertinent to their position at the SARTC.
When a security officer ceases to be assigned to duty at the SARTC, the Contractor shall inform
the property manager immediately.
Pago A of 14
25D -11
THE SANTA ANA CORPORATE YARD
The Santa Ana Corporate Yard (Yard) is located at 215 South Center Street, Santa Ana, CA
92703. The Yard covers 12 acres between First Street on the north, Daisy Avenue on the east,
Chestnut Avenue on the south and Center Street on the west. The property includes
administrative office buildings, a central stores warehouse, a fleet and facility maintenance two -
story garage, and a single -story vehicle parking structure backed up to Chestnut Avenue. The
entire property is walled with three security gate entrances. The property houses a variety of the
City's vehicle fleet, including street sweepers, large trucks, and standard sedans. The Yard
serves as a fuel filling location for City vehicles and houses diesel and unleaded underground
storage tanks, and CNG and hydrogen above - ground storage tanks. Security guard services are
required per the shift and holiday coverage detailed in Section II below. The regular hours of
operation at the corporate yard are Monday through Friday from 6 :00 a.m. to 6:00 p.m.
I. SCOPE
The City's objective is to provide the Yard with security guard. service to monitor the security of
personnel, equipment, buildings, and general property. The security guard will be posted at the
guard station located at the Center Street entrance. The guard station is equipped with a closed -
circuit TV and provides visual monitoring of the Yard area and allows monitoring of the
entrance.
II. RESPONSIBILITY OF CONTRACTOR
The Contractor is to provide one security guard, unarmed, in standard full uniform at the Guard
Station located on the west side of the Corporate Yard.
Shift Coverage:
Monday - Thursday 6:00 a.m. to 8:00 p.m.
Friday night starting at 4:00 p.m. with coverage until Monday at 6:00 a.m.
Holiday Coverage:
The following I 1 holidays are observed by the City of Santa Ana. Full 24 hour security guard
coverage is required on these holidays.
1. New Year's Day
2. Martin Luther King Jr. Birthday
3. Presidents Day
4. Memorial Day
5. Independence Day
6. Labor Day
7. Veteran's Day
8, Thanksgiving and the Friday following
9. Christmas and the last working day before the holiday
The security guard shall perform the following:
• Utilize a Secure Trax device in performance of all duties,
Page 5 of 14
25D -12
• Observes the closed circuit TV monitoring of the Yard.
• Closes the entrance gates on the property, between 5:00 p.m. and 5:30 p.m. on weekdays.
• Opens the gates at 6 a,m. on weekdays,
• Maintains a logbook noting the name of every individual who enters and leaves the
property and notes the time.
• Conducts a continuous observation of the Yard to maintain a secure and safe property. If
any concerns arise during the guard shift, instructions are provided with contact numbers
to the Santa Ana Police Department.
• Under no circumstance is aggressive action required.
• The security guard is unarmed and required to call proper channels in the event of an
unusual observation.
• The Contractor will conduct unannounced supervisory inspections during shifts.
The City reserves the option to increase or decrease the number of nightly or daily coverage, the
hours of coverage, and the number of days per week requested with seven days written
notification.
Page G of 14
25D -13
THE SANTA ANA ZOO AT PRENTICE PARK
The Santa Ana Zoo at Prentice Park (the "Zoo ") is located at 1801 East Chestnut Avenue, Santa
Ana, California, 92701, The Zoo covers 20.5 acres including public parking areas, animal
housing, exhibits and buildings. The Zoo handles 90 species with approximately 250 animals
and 35 exhibits.
Hours of Zoo Operation
The Zoo is open to the general public Monday through Sunday (seven days per week) from
10:00 a.m. to 5:00 p.m, The Zoo is closed to the general public only two days each year on
December 25 — Christmas Day and January I — New Year's Day; however Zoo staff are still on
the grounds to feed and care for the animals:
Note: During days of extremely inclement weather, the Zoo Manager may decide to close the
Zoo to the public.
I. SCOPE
The City's goal is to provide the Zoo with an early morning security tour patrol as a deterrent
against crimes of vandalism and theft and to insure safety to City property and the Zoo's animal
collection during the Zoo's closed hours (Monday through Sunday, seven days per week from
5:00 p.m, to 10:00 a.m.).
IL RE, SPONSIJ31LITY OF CONTRACTOR
The Contractor conducts one (1) security tour patrol nightly, seven (7) days per week around the
Zoo property perimeter and through the Zoo grounds. The tour patrol is to include eight (8)
strategically designated locations, utilizing a Secure Trax device and is to be performed between
the hours of 1:00 a.m, and 3:00 a.m,
Utilize the CPO, vehicle and Secure Trax device dedicated to the SARTC in the performance of
the nightly Zoo patrol.
The Contractor provides one security officer, unarmed, in standard hull uniform and a
functioning vehicle displaying the security company's name in clear view on the vehicle, The
security officer is to carry a cell phone or mobile radio at all times.
In the event of a security breach, unusual observation or concerns for the safety of the Zoo's
animals, the security officer is required to make specific contacts to City persomlel and/or the
Santa Ana Police Department. Under no circumstance is aggressive action required.
Daily reports of the nightly patrol rounds are to be emailed via the SecureTrax unit to the
appropriate City personnel.
The Zoo reserves the option to increase or decrease the number of nightly vehicle sweeps and the
number of days per week requested, with seven days written notification,
Pago 7 of 14
25D -14
THE SANTA ANA LIBRARY
The Main Library is located at 26 Civic Center Plaza, Santa Ana CA 92701. The Main Library
provides Spanish, English and Vietnamese books, DVDs, music CDs and books on CD for
adults, teens and children. It also offers bilingual computer training and access for adults, teens
and children, as well as story times in English and Spanish and special programs for children and
families. Also available are workshops, gaming and activities for teens, and workshops for
limited English speaking adults, Bilingual tutoring for children and teens is provided in the
Library Learning Center. The Main Library is open Monday through Thursday from 10:00 a.m.
to 9:00 p.m., Friday and Saturday from 10;00 a.m. to 6:00 p.m, and is closed on Sunday.
The Newhope Branch Library is located at 122 North Newhope Street, Santa Ana CA
92703, The Newhope Library provides all types of books and audiovisual materials in English,
Spanish and Vietnamese for children and teens, as well as story times in English and Spanish and
special programs for children, and supports a branch of the Santa Ana Public Library Teen Club.
It offers computer access for adults, children and teens. Bilingual tutoring for children and teens
is available in the Library Learning Center. The Newhope Branch Library is open Monday
through Thursday fiom 2;00 p.m. to 7:00 p.m., Saturday from 10:00 a.m. to 5:00 p.m. and is
closed on Friday and Sunday.
1. SCOPE
The City's goal is to provide deterrence against crimes of vandalism, theft and bodily injury at
the two Library locations. The Contractor shall provide unarmed uniformed security services in
and around the Library properties as requested by the City, Contract security personnel shall
assist the Library in meeting its security objectives.
1I. RESPONSIBILITY OF CONTRACTOR
The Contractor will provide security guard services 60 hours per week to the Central Library
location and 20 hours per week to the Newhope Branch Library for a total of 80 hours combined
per week for the two locations, during normal operating hours. The Contractor shall perform the
following:
• Perform roving patrols of interior and exterior building areas.
• Complete incident and daily operating reports,
• Respond as necessary to support other life safety duties as identified in post orders and
standard operating procedures.
• Direct patrons to areas within the Library and the Civic Center.
• Report building maintenance and safety concerns as necessary.
• Enforce Library rules as required.
• Mitigate various issues that arise in and around the Library based on Civic Center activity.
The Contractor shall provide all managernem, supervision, and overhead for all contractor's
employees and shall be solely responsible for instituting and invoking disciplinary action of
Page 8 of 14
25D -15
employees not in compliance with Com acts niles and regulations, as well as any other policy
established by the contracting parties.
The Contractor shall develop a comprehensive set of Post Orders documenting both general
procedures as well as site - specific responsibilities. Post Orders shall be prepared prior to the
commencement of the contract and must be reviewed and approved by the City with fifteen (15)
days from commencement of contractor's services.
All security officers will be required to read and verify they understand the Post Orders and at
minimum, shall be tested during the on-the-job training period, and at minimum annually during
site inspections.
The Contractor shall ensure hiring, training and administration of motivated and professional
employees that meet or exceed both the Contractor's and the City's standards and support
continuous performance of contract requirements,
The Contractor is responsible for the daily personal appearance of security personnel. The
Contractor shall provide seasonal uniforms and weather - appropriate protective clothing
necessary to identify staff as security guards.
Security officers are prohibited from carrying weapons of any kind, including but not limited to:
firearms, nightsticks, martial arts weapons or equipment, batons, or any chemical agent spray or
liquid.
The Contractor shall agree to remove from the site, whenever required to do so by the City, any
contractor employee considered by the City to be unsatisfactory or undesirable, within the limits
of any applicable laws,
Page 9 of 14
25D -16
CENTENNIAL PARK
Centennial Park is located at 3000 West Edinger Avenue, Santa Ana, CA 92704. The park covers
70.53 acres including baseball diamonds, basketball courts, the Dan Young Soccer Complex
(four fields), a lake, a skate park, playground picnic areas, restroorns, a fire training facility, an
adult education center and the Hector Godinez High School Facility. (Hector Godinez High
School is located on Centennial Park property, The campus is not included in the area to be
serviced, however, there should be communication between the successful proposer and the
school district to effectively communicate truancy and other student related safety issues so that
they can be effectively addressed by the school district.)
1. SCOPE
The City's goal is to provide deterrence against crimes of vandalism, theft and bodily injury at
Centennial Parlc.
11, RESPONSIBILITY OF CONTRACTOR
The Contractor will provide security guard services approximately 20 hours per week at
Centennial Park. The Contractor shall perform the following:
• Perform roving patrols of interior and exterior building areas.
• Complete incident and daily operating reports.
• Respond as necessary to support other life safety duties as identified in post orders and
standard operating procedures.
• Direct patrons to areas within Centennial Park.
• Report building maintenance and safety concerns as necessary.
• Enforce Park rules as required.
• Mitigate various issues that arise in and around Centennial Park.
• Provide a bike or electric golf cart patrol. Bike patrol includes supplying the bicycle, ongoing
maintenance of bicycle, safety equipment, including gloves, knee and elbow pads, and
helrnets and rmifornis, including BDU pants and/or shorts, polo shirt and belt. Electric golf
cut patrol includes supplying the golf cart, ongoing maintenance of the golf cart, any safety
equipment and specialized uniforms, if required.
The Contractor shall provide all management, supervision, and overhead for all Contractor's
employees and shall be solely responsible for instituting and involving disciplinary action of
employees not in compliance wide Contractor's rules and regulations, as well as any other policy
established by the contracting parties.
The Contractor shall develop a comprehensive set of Post Orders documenting both general
procedures as well as site - specific responsibilities. Post Orders shall be prepared prior to the
commencement of the contact and must be reviewed and approved by the City with fifteen (15)
days from commencement of contractor's services.
Page 10 of 14
25D -17
All security officers will be required to read and verify they understand the Post Orders and at
minimum, shall be tested during the on-the-job training period, and at minimum annually during
site inspections.
The Contractor shall ensure hiring, training and administration of motivated and professional
employees that meet or exceed both the Contractor's and the City's standards and support
continuous performance of contract requirements.
The Contractor is responsible for the daily personal appearance of security personnel. The
Contractor shall provide seasonal uniforms and weather - appropriate protective clothing
necessary to identify staff as security guards.
Security officers are prohibited from carrying weapons of any kind, including but not limited to;
firearms, nightsticks, martial arts weapons or equipment, batons, or any chemical agent spray or
liquid.
The Contractor shall agree to remove from the site, whenever required to do so by the City, any
contractor employee considered by City to be unsatisfactory or undesirable, within the limits of
any applicable laws.
Page 11 of 14
25D -18
CITY HALL
City Nall and the Ross Annex are located at 20 Civic Center Plaza and open Monday thin
Thursday and every other Friday, 8am to 5pm. City Hall is located within the Civic Center
Complex that includes City, County, State and Federal offices. The City Departments housed at
City Hall include City Manager's Office, Clerk of the Council, City Attorney's Office,
Community Development Agency, Personnel, Public Works Agency, Planning and Building
Agency and Finance Department. City Hall provides residents and the public with various
services ranging, but not limited to, customer service for water service accounts, obtaining
Building and Public Work permits and plan checks.
H. SCOPE
The City's goal is to provide deterrence against crimes of vandalism, theft and bodily injury at
City Hall and Ross Annex.
HI. RESPONSIBILITY OF CONTRACTOR
The Contractor will provide Custom Protection Officer services approximately 80 hours per
week at City Hall Monday through Friday. In addition, provide two guards for the duration of
the scheduled Council Meetings. The Contractor shall perform the following:
• Perform roving patrols of interior and exterior building areas.
• Complete incident and daily operating reports.
• Respond as necessary to support other life safety duties as identified in post orders and
standard operating procedures.
• Direct patrons to areas within the Civic Center.
• Report building maintenance and safety concerns as necessary.
• Mitigate various issues that arise in and around City Hall based on Civic Center activity.
Custom Protection Officers present at City Council Meetings:
One security guard patrols the Council Chambers perimeter and the second security guard patrols
the parking structure (Building #19) in front of City Hall to provide a safer passage to and from
Council Chambers to Building #19.
The Contractor shall provide all management, supervision, and overhead for all contractor's
employees and shall be solely responsible for instituting and invoking disciplinary action of
employees not in compliance with Contractor's rules and regulations, as well as any other policy
established by the contracting parties,
The Contractor shall develop a comprehensive set of Post Orders documenting both general .
procedures as well as site - specific responsibilities. Post Orders shall be prepared prior to the
commencement of the contract and must be reviewed and approved by the City with fifteen (15)
days from commencement of contractor's services.
Page 12 of 14
25D -19
All security officers will be required to read and verify they understand the Post Orders and at
minimum, shall be tested during the on-the-job training period, and at minimum annually during
site inspections.
The Contractor shall ensure hiring, training and administration of motivated and professional
employees that meet or exceed both the Contractor's and the City's standards and support
continuous performance of contract requirements.
The Contractor is responsible for the daily personal appearance of security personnel. The
Contractor shall provide seasonal uniforms and weather - appropriate protective clothing
necessary to identify staff as security guards.
Security officers are prohibited from carrying weapons of any kind, including but not limited to:
firearms, nightsticks, martial arts weapons or equipment, batons, or any chemical agent spray or
liquid.
The Contractor shall agree to remove from the site, whenever required to do so by the City, any
contractor employee considered by the City to be unsatisfactory or undesirable, within the limits
of any applicable laws.
Council Meetlnes
Council Meetings will be held every first and third Tuesdays of the month.
Officer duty hours: 1730 -2100 hours or may be extended until 2300 hours. Officers will remain
on duty until released by appropriate authority.
Officers (two unarmed Custom Protection Officers) will be assigned duties for the Santa Ana
Council Meeting. Officers will report no later than 1730 hours. An officer will be posted right
outside of the Council Chambers. The second officer will provide foot patrols in the parking lot
irnmediatcly in front of the Council Chambers. Officer is to monitor the area to ensure only
authorized vehicles are allowed access to park. Continue to monitor the parking lot area to deter
criminal activity.
Page 13 of 14
25D -20
AS- NEEDED SECURITY FOR CITY LOCATIONS
Contractor must provide for the possibility of providing immediate security guard coverage and
related equipment at any location in the City. Security guard services include immediate security
guard coverage due to a security breach at City Hall, any of approximately 15 local park
clubhouses and community centers, a City parking structure, a community learning center, or
other City location. Coverage must be provided within one hour for the duration of the period
outlined.
Page 14 of 14
25D -21
EXHIBIT B
(Attached)
25D -22
E
EXMBIT 3
n�
z
s
N
no v
o
ry
3i
ry
31
~
9{ gi
ry
p�
q
a
R
8
&
g
$
0
'
tA
s
G
aa
a
a
d
3 a
3
3
E
F
x
N
O
4
Ol
y
�i�.
�3?
S
a
n
N
I+
F+
C
W N
A
S
N
n
P O
on
3
N r
y
0
3
3
t
3
3
3
3 3
m
a
5
)4Ak
N
W
M
3 3
m
v
3
3 3
3
Fl
W
n
9<
W
IJ
N F+
s
A d ti
0
<
O
p O o
N
W N N
i
K
S
3 3 3
3 3 3
25D -23
S
ro
C)
O
M
V)
d
D
ill
Ln
N
N
fD
f7
C
ci
m
cu
EXH13IT C
(Attached)
25D -24
EXHIBIT 4
G4S COST SIIEET — JUNE 1, 2014 TO MAY 31, 2015
Santa Ana Regional Transportation Center (Selected)
• 208 hours per week of Custom Protection Officer Service
• 1 Patrol Vehicle (shared with Santa Ana Zoo)
• 2 Secure TraxTM Devices
Monthly Cost: '20,.135.44 equals
Annual Cost: $ 241,625
Santa Ana, City Hal
• 72 hours per week of Custom Protection Officer Service (average weekly hours)
• 1 Secure TraxTM Device
Monthly Cost: $6,795.36
Annual Cost: 81 555
Council Meeting Services
• Approximately 20 hours per month of Custom Protection Officer Service
Approximate Monthly Cost: $435 (based on hourly rate)
Approximate Annual Cost: $5,500
Santa Ana Zoo at Prentice Park
• 7 hours per week of Custom Protection Officer Service (Nightly vehicle patrol checks)
1 Security Vehicle (Posted at SAMLARC)
Monthly Cost: _566Q.66 equals
Annual Cost: $7,928
Santa Ana Corporate Yard
118 hours per week of Security Service
• 1 Secure TraxTM Devices
Monthly Cost: $8,206,90 equals
Annual Cost; $98,483
Santa Ana Library locations
• 60 hours per week of Security Service at Main Library (12 hours of weekly Overtime built in)
s 20 hours per week of Security Service at New Hope Library
Monthly Cost: $5,748.60 equals
Anneal Cost: $68,983
Centennial Park
• 20 hours per week of Security Service (4 hours of weekly Overtime built in)
• 1 Electric Golf Cart Patrol
Page 1 of 2
25D -25
Monthly Cost: $1,514.07 equals
Annual Cost: $18,169
As- Needed Securfty
Annual Cost: np to $45,000
Hourly Rate— Traditional Security Officer: $16,05/hour
Hourly Rate— Custom Protection Officer: $21,78/hour
Hourly Rate — Custom Protection Supervision: $22 58 /hour
Total Price
Annual Cost Not to Exceed: ____.j567 243
All charges for security guard services for this contract are included in the above total,
Page 2 of 2
25D -26
EXHIBIT 2
SCOPE OF SERVICS BY LOCATION
SANTA ANA REGIONAL TRANSPORTATION CENTER
The Santa Ana Regional Transportation Center ( SARTC) is located at 1000 East Santa Ana
Boulevard, Santa Ana, CA 92701. The facility covers 6.75 acres and contains a 47,000- square-
foot terminal, two surface parking lots with a total of 282 spaces, and one four -story parking
structure with 423 spaces. A three -story pedestrian bridge takes travelers to the east train
platform. A second pedestrian bridge connects the parking structure to the main facility. The
terminal building is open from 5:00 AM to midnight daily. The parking structure is open to the
public from 4:00 AM to midnight daily.
The SARTC terminal building contains approximately 35,000 square feet of rental space, plus a
five -story theme tower that includes small meeting /conference rooms on the 4th and 5h floors.
Tenants include Amtrak, Greyhound Lines, Crucero, Transportes Intercalifornias, Tres Estrellas
de Oro, County of Orange Social Services Program, State of California EDD, the City of Santa
Ana Work Center, a cafe and gift shop.
As a regional transportation hub and public services facility, various local, state, and federal
authorities have law enforcement jurisdiction within the facility. The lead authority is the Santa
Ana Police Department. The Orange and Los Angeles County Sheriffs, the California Highway
Patrol, OCTA Police, Amtrak Police, and the Department of Homeland Security are amongst the
other law enforcement agencies that hold jurisdiction. The SARTC is designated as a Homeland
Security critical infrastructure locale.
Rail Services
The SARTC is served daily by 22 Amtrak trains (24 trains on Friday) and 33 Metrolink trains on
weekdays with a mean daily rail passenger count of 1,766. Metrolink service begins at 4:32 AM
at the station and the last train departs at 7:21 PM. Peale Metrolink train frequency occurs
between the hours of 6:00 AM to 8:30 AM and 4:00 PM to 6:30 PM. The Amtrak service begins
at 6:53 AM and the last train leaves at 11:06 PM. Amtrak train frequency is consistent
throughout the day providing about one train per hour.
Weekend service at the Santa Ana station is less frequent and includes 24 Amtrak trains and 8
Metrolink trains. Three Metrolink trains are provided during weekend morning hours and five
Metrolink trains are provided during weekend evening hours. Amtrak provides weekend service
of approximately one train per every half hour between 7:30 AM to 9:00 AM and 10:30 AM to
1:30 PM. At least one Amtrak Pacific Surfliner train is provided every hour from 2:30 PM to
11:30 PM.
Bus Services
Ten bus bays are located on the west side of the terminal with access and egress off of Santiago
Street. OCTA bus Local routes 59 and 83 and Station Link routes 462, 463, and 464 serve the
station. On average, there are approximately 220 weekday OCTA boardings and less than 10
weekend boardings at SARTC. Greyhound, Transportes Intercalifornias, and Tres Estrellas de
Page 1 of 14
25D -27
Oro offer long distance bus service at the station between 5:00 AM and midnight. These three
long distance bus service providers report a total average of 700 boardings and alightings per
day. Amtrak bus service provides service at the Santa Ana station, in lieu of Amtrak trains,
during select off -peak hours. The Amtrak bus service operates between the hours of 12:00 AM to
5:00 AM for the Pacific Surfliner route.
Workforce Development Services
The Santa Ana WORK Center is located within the SARTC. The WORK Center combines
resources from various agencies to provide integrated job and workforce development services,
including job search assistance, employee referrals and placement, unemployment insurance
filing, and career counseling for adults and youths. As part of the WORK Center, the State of
California EDD leases an administrative office on the first floor which averages 5 client visits
per day. The City of Santa Ana and the State EDD lease the two suites on the second floor. The
administrative suite averages 14 client visits per day and the referral center suite averages 254
client visits per day. The WORK Center offices on the first and second floors are open from
8:00 AM to 5:00 PM Monday thru Thursday and every other Friday. A security guard under
separate contract by the State of California is assigned to the referral center suite during the
hours it is open to the public. It is expected that the security company awarded the contract
under this RFP will work in cooperation with the security guard assigned to the referral center
when necessary. The County of Orange Social Services Agency leases the suite on the third
floor and averages 26 client visits per day. The third floor suite is open from 8:00 AM to 5:00
PM, Monday thru Friday.
I. SCOPE
The City's objective is to provide deterrence against crimes of vandalism, theft and bodily injury
at the SARTC on a twenty -four (24) hour basis. Contractor shall develop a comprehensive set of
Post Orders documenting both general procedures as well as site - specific responsibilities. Draft
Post Orders shall be prepared prior to the commencement of the contract and must be reviewed
and approved by the City within fifteen (15) days from commencement of Contractor's services.
The proposal will recommend staffing levels and shift schedules appropriate for this post.
Management of Facility
The SARTC is owned by the City of Santa Ana and managed by the Public Works Agency.
Onsite property management services are available during normal business hours Monday
through Thursday and every other Friday. The office is closed on weekends and 11 days per
year for holidays.
This post requires highly visible security staff with excellent interpersonal skills and the ability
to deal with the public in a courteous manner. Guards assigned to this post must speak and
understand English and be able to write clear and concise reports. Bilingual candidates are
preferred and at least one bilingual Spanish speaking guard must be on site at all times.
General post assignments and tasks include, but are not limited to the following:
• Observe- and - report only. Guards are not expected to apprehend or physically detain any
individual.
Page 2 of 14
25D -28
• Patrol restrooms, main floor lobby, train loading areas, balconies and upper floors of the
building, perimeter of entire facility, parking lots, parking structure, pedestrian bridge, east
and west platforms and all approaches onto the property.
• Maintain facility in lockdown mode when the facility is closed, unless an emergency arises
and respond only at the direction of SARTC management or emergency services.
• Periodically monitors the City's VSS surveillance system.
• Ensure that unauthorized taxis, limousines, buses, etc. do not assemble on or adjacent to the
property.
• Provide vehicle and parking control throughout the facility as needed.
• Provide surveillance of trains, buses and passenger movement.
• Enforce the facility's unattended baggage policy and follow appropriate procedures.
• Lock down or open the facility at designated times. This will include main building, parking
structure and pedestrian bridge accesses.
• Report to SARTC management any light outages, improperly working doors and/or locks,
building leaks or leaks of any kind, any abnormality in function of mechanical, electrical or
plumbing systems, graffiti locations, suspected or observed theft or vandalism.
• Raise and lower flags at dawn and dusk.
• Check in and check out all contract personnel and provide access to service areas as
necessary.
II. RESPONSIBILITY OF CONTRACTOR
The Contractor will provide Custom Protection Officer services for 24 hour security coverage at
this location. Provide a post management system that includes efficient mechanisms for tour
verification, daily activity reports (DARs), and incident reporting (IR). This system must be
complete with a reliable computer equipped with Internet access, Microsoft Office, a printer,
downloader, and any other equipment needed in leading and monitoring the security needs of the
facility.
Ensure that SARTC is secure at all times by providing security coverage as outlined in Exhibit 6.
Each security guard shall utilize Secure Trax devices to perform their duties.
Provide two Secure Trax devices for use at the SARTC.
Provide cellular phones and all other telecommunications or electronic equipment necessary for
all security officers while on duty.
Provide internal transportation equipment,.
Provide a marked G4S vehicle to be parked at the SARTC. Said vehicle will be used in
performance of the Santa Ana Zoo patrol.
Page 3 of 14
25D -29
Provide an adequate number of complete company uniforms including jackets, and head and rain
gear so that all security officers can show an exceptional presence. This uniform must clearly
identify security officers as employed by the Contractor and shall be worn at all times during
shift. Identification badges will also be required.
Provide all document and stationary supplies needed for the successful running of this post. This
means adequate supplies of forms, ink cartridges for printer, printer paper, all pertinent forms,
pens, writing pads, etc. THE CITY WILL NOT PROVIDE SUPPLIES.
Insure that all security officers do not carry firearms.
Be responsible for all training of security officers to assure compliance with all federal, state and
local requirements pertinent to their position at the SARTC.
When a security officer ceases to be assigned to duty at the SARTC, the Contractor shall inform
the property manager immediately.
Page 4 of 14
25D -30
THE SANTA ANA CORPORATE YARD
The Santa Ana Corporate Yard (Yard) is located at 215 South Center Street, Santa Ana, CA
92703. The Yard covers 12 acres between First Street on the north, Daisy Avenue on the east,
Chestnut Avenue on the south and Center Street on the west. The property includes
administrative office buildings, a central stores warehouse, a fleet and facility maintenance two -
story garage, and a single -story vehicle parking structure backed up to Chestnut Avenue. The
entire property is walled with three security gate entrances. The property houses a variety of the
City's vehicle fleet, including street sweepers, large trucks, and standard sedans. The Yard
serves as a fuel filling location for City vehicles and houses diesel and unleaded underground
storage tanks, and CNG and hydrogen above - ground storage tanks. Security guard services are
required per the shift and holiday coverage detailed in Section II below. The regular hours of
operation at the corporate yard are Monday through Friday from 6:00 a.m. to 6:00 p.m.
I. SCOPE
The City's objective is to provide the Yard with security guard service to monitor the security of
personnel, equipment, buildings, and general property. The security guard will be posted at the
guard station located at the Center Street entrance. The guard station is equipped with a closed -
circuit TV and provides visual monitoring of the Yard area and allows monitoring of the
entrance.
II. RESPONSIBILITY OF CONTRACTOR
The Contractor is to provide one security guard, unarmed, in standard full uniform at the Guard
Station located on the west side of the Corporate Yard.
Shift Coverage:
Monday- Thursday 6:00 a.m. to 8:00 p.m.
Friday night starting at 4:00 p.m. with coverage until Monday at 6:00 a.m.
Holiday Coverage:
The following 11 holidays are observed by the City of Santa Ana. Full 24 hour security guard
coverage is required on these holidays.
1. New Year's Day
2. Martin Luther King Jr. Birthday
3. Presidents Day
4. Memorial Day
5. Independence Day
6. Labor Day
7. Veteran's Day
8. Thanksgiving and the Friday following
9. Christmas and the last working day before the holiday
The security guard shall perform the following:
• Utilize a Secure Trax device in performance of all duties.
Page 5 of 14
25D -31
• Observes the closed circuit TV monitoring of the Yard.
• Closes the entrance gates on the property, between 5:00 p.m. and 5:30 p.m. on weekdays.
• Opens the gates at 6 a.m. on weekdays.
• Maintains a logbook noting the name of every individual who enters and leaves the
property and notes the time.
• Conducts a continuous observation of the Yard to maintain a secure and safe property. If
any concerns arise during the guard shift, instructions are provided with contact numbers
to the Santa Ana Police Department.
• Under no circumstance is aggressive action required.
• The security guard is unarmed and required to call proper channels in the event of an
unusual observation.
• The Contractor will conduct unannounced supervisory inspections during shifts.
The City reserves the option to increase or decrease the number of nightly or daily coverage, the
hours of coverage, and the number of days per week requested with seven days written
notification.
Page 6 of 14
25D -32
THE SANTA ANA ZOO AT PRENTICE PARK
The Santa Ana Zoo at Prentice Park (the "Zoo ") is located at 1801 East Chestnut Avenue, Santa
Ana, California, 92701. The Zoo covers 20.5 acres including public parking areas, animal
housing, exhibits and buildings. The Zoo handles 90 species with approximately 250 animals
and 35 exhibits.
Hours of Zoo Operation
The Zoo is open to the general public Monday through Sunday (seven days per week) from
10:00 a.m. to 5:00 p.m. The Zoo is closed to the general public only two days each year on
December 25 — Christmas Day and January 1 — New Year's Day; however Zoo staff are still on
the grounds to feed and care for the animals:
Note: During days of extremely inclement weather, the Zoo Manager may decide to close the
Zoo to the public.
I. SCOPE
The City's goal is to provide the Zoo with an early morning security tour patrol as a deterrent
against crimes of vandalism and theft and to insure safety to City property and the Zoo's animal
collection during the Zoo's closed hours (Monday through Sunday, seven days per week from
5:00 p.m. to 10:00 a.m.).
II. RESPONSIBILITY OF CONTRACTOR
The Contractor conducts one (1) security tour patrol nightly, seven (7) days per week around the
Zoo property perimeter and through the Zoo grounds. The tour patrol is to include eight (8)
strategically designated locations, utilizing a Secure Trax device and is to be performed between
the hours of 1:00 a.m. and 3:00 a.m.
Utilize the CPO, vehicle and Secure Trax device dedicated to the SARTC in the performance of
the nightly Zoo patrol.
The Contractor provides one security officer, unarmed, in standard full uniform and a
functioning vehicle displaying the security company's name in clear view on the vehicle. The
security officer is to carry a cell phone or mobile radio at all times.
In the event of a security breach, unusual observation or concerns for the safety of the Zoo's
animals, the security officer is required to make specific contacts to City personnel and/or the
Santa Ana Police Department. Under no circumstance is aggressive action required.
Daily reports of the nightly patrol rounds are to be emailed via the SecureTrax unit to the
appropriate City personnel.
The Zoo reserves the option to increase or decrease the number of nightly vehicle sweeps and the
number of days per week requested, with seven days written notification.
Page 7 of 14
25D -33
THE SANTA ANA LIBRARY
The Main Library is located at 26 Civic Center Plaza, Santa Ana CA 92701. The Main Library
provides Spanish, English and Vietnamese books, DVDs, music CDs and books on CD for
adults, teens and children. It also offers bilingual computer training and access for adults, teens
and children, as well as story times in English and Spanish and special programs for children and
families. Also available are workshops, gaming and activities for teens, and workshops for
limited English speaking adults. Bilingual tutoring for children and teens is provided in the
Library Learning Center. The Main Library is open Monday through Thursday from 10:00 a.m.
to 9:00 p.m., Friday and Saturday from 10:00 a.m. to 6:00 p.m. and is closed on Sunday.
The Newhope Branch Library is located at 122 North Newhope Street, Santa Ana CA
92703. The Newhope Library provides all types of books and audiovisual materials in English,
Spanish and Vietnamese for children and teens, as well as story times in English and Spanish and
special programs for children, and supports a branch of the Santa Ana Public Library Teen Club.
It offers computer access for adults, children and teens. Bilingual tutoring for children and teens
is available in the Library Learning Center. The Newhope Branch Library is open Monday
through Thursday from 2:00 p.m. to 7:00 p.m., Saturday from 10:00 a.m. to 5:00 p.m. and is
closed on Friday and Sunday.
I. SCOPE
The City's goal is to provide deterrence against crimes of vandalism, theft and bodily injury at
the two Library locations. The Contractor shall provide unarmed uniformed security services in
and around the Library properties as requested by the City. Contract security personnel shall
assist the Library in meeting its security objectives.
II. RESPONSIBILITY OF CONTRACTOR
The Contractor will provide security guard services 60 hours per week to the Central Library
location and 20 hours per week to the Newhope Branch Library for a total of 80 hours combined
per week for the two locations, during normal operating hours. The Contractor shall perform the
following:
• Perform roving patrols of interior and exterior building areas.
• Complete incident and daily operating reports.
• Respond as necessary to support other life safety duties as identified in post orders and
standard operating procedures.
• Direct patrons to areas within the Library and the Civic Center.
• Report building maintenance and safety concerns as necessary.
• Enforce Library rules as required.
• Mitigate various issues that arise in and around the Library based on Civic Center activity.
The Contractor shall provide all management, supervision, and overhead for all contractor's
employees and shall be solely responsible for instituting and invoking disciplinary action of
Page S of 14
25D -34
employees not in compliance with Contractor's rules and regulations, as well as any other policy
established by the contracting parties.
The Contractor shall develop a comprehensive set of Post Orders documenting both general
procedures as well as site - specific responsibilities. Post Orders shall be prepared prior to the
commencement of the contract and must be reviewed and approved by the City with fifteen (15)
days from commencement of contractor's services.
All security officers will be required to read and verify they understand the Post Orders and at
minimum, shall be tested during the on-the-job training period, and at minimum annually during
site inspections.
The Contractor shall ensure hiring, training and administration of motivated and professional
employees that meet or exceed both the Contractor's and the City's standards and support
continuous performance of contract requirements.
The Contractor is responsible for the daily personal appearance of security personnel. The
Contractor shall provide seasonal uniforms and weather- appropriate protective clothing
necessary to identify staff as security guards.
Security officers are prohibited from carrying weapons of any kind, including but not limited to:
firearms, nightsticks, martial arts weapons or equipment, batons, or any chemical agent spray or
liquid.
The Contractor shall agree to remove from the site, whenever required to do so by the City, any
contractor employee considered by the City to be unsatisfactory or undesirable, within the limits
of any applicable laws.
Page 9 of 14
25D -35
CENTENNIAL PARK
Centennial Park is located at 3000 West Edinger Avenue, Santa Ana, CA 92704. The park covers
70.53 acres including baseball diamonds, basketball courts, the Dan Young Soccer Complex
(four fields), a lake, a skate park, playground picnic areas, restrooms, a fire training facility, an
adult education center and the Hector Godinez High School Facility. (Hector Godinez High
School is located on Centennial Park property. The campus is not included in the area to be
serviced, however, there should be communication between the successful proposer and the
school district to effectively communicate truancy and other student related safety issues so that
they can be effectively addressed by the school district.)
I. SCOPE
The City's goal is to provide deterrence against crimes of vandalism, theft and bodily injury at
Centennial Park.
II. RESPONSIBILITY OF CONTRACTOR
The Contractor will provide security guard services approximately 20 hours per week at
Centennial Park. The Contractor shall perform the following:
• Perform roving patrols of interior and exterior building areas.
• Complete incident and daily operating reports.
• Respond as necessary to support other life safety duties as identified in post orders and
standard operating procedures.
• Direct patrons to areas within Centennial Park.
• Report building maintenance and safety concerns as necessary.
• Enforce Park rules as required.
• Mitigate various issues that arise in and around Centennial Park.
• Provide a bike or electric golf cart patrol. Bike patrol includes supplying the bicycle, ongoing
maintenance of bicycle, safety equipment, including gloves, lmee and elbow pads, and
helmets and uniforms, including BDU pants and/or shorts, polo shirt and belt. Electric golf
cart patrol includes supplying the golf cart, ongoing maintenance of the golf cart, any safety
equipment and specialized uniforms, if required.
The Contractor shall provide all management, supervision, and overhead for all Contractor's
employees and shall be solely responsible for instituting and involving disciplinary action of
employees not in compliance with Contractor's rules and regulations, as well as any other policy
established by the contracting parties.
The Contractor shall develop a comprehensive set of Post Orders documenting both general
procedures as well as site - specific responsibilities. Post Orders shall be prepared prior to the
commencement of the contract and must be reviewed and approved by the City with fifteen (15)
days from commencement of contractor's services.
Page 10 of 14
25D -36
All security officers will be required to read and verify they understand the Post Orders and at
minimum, shall be tested during the on-the-job training period, and at minimum annually during
site inspections.
The Contractor shall ensure hiring, training and administration of motivated and professional
employees that meet or exceed both the Contractor's and the City's standards and support
continuous performance of contract requirements.
The Contractor is responsible for the daily personal appearance of security personnel. The
Contractor shall provide seasonal uniforms and weather- appropriate protective clothing
necessary to identify staff as security guards.
Security officers are prohibited from carrying weapons of any kind, including but not limited to:
firearms, nightsticks, martial arts weapons or equipment, batons, or any chemical agent spray or
liquid.
The Contractor shall agree to remove from the site, whenever required to do so by the City, any
contractor employee considered by City to be unsatisfactory or undesirable, within the limits of
any applicable laws.
Page 11 of 14
25D -37
CITY HALL
City Hall and the Ross Annex are located at 20 Civic Center Plaza and open Monday thru
Thursday and every other Friday, 8am to 5pm. City Hall is located within the Civic Center
Complex that includes City, County, State and Federal offices. The City Departments housed at
City Hall include City Manager's Office, Clerk of the Council, City Attorney's Office,
Community Development Agency, Personnel, Public Works Agency, Planning and Building
Agency and Finance Department. City Hall provides residents and the public with various
services ranging, but not limited to Cashier, Business License, Dog License, Planning counter,
Public Works counter, Building Plan Check, Community Preservation, Housing Administration,
Police/Fire Plan Check, Purchasing, Risk Management, Economic Development etc.
II. SCOPE
The City's goal is to provide deterrence against crimes of vandalism, theft and bodily injury at
City Hall and Ross Annex.
III. RESPONSIBILITY OF CONTRACTOR
The Contractor will provide Custom Protection Officer services approximately 80 hours per
week at City Hall Monday through Friday. In addition, provide two guards for the duration of
the scheduled Council Meetings. The Contractor shall perform the following:
• Perform roving patrols of interior and exterior building areas.
• Complete incident and daily operating reports.
• Respond as necessary to support other life safety duties as identified in post orders and
standard operating procedures.
• Direct patrons to areas within the Civic Center.
• Report building maintenance and safety concerns as necessary.
• Mitigate various issues that arise in and around City Hall based on Civic Center activity
Custom Protection Officers present at City Council Meetings:
One security guard patrols the Council Chambers perimeter and the second security guard patrols
the parking structure (Building # 19) in front of City Hall to provide a safer passage to and from
Council Chambers to Building #19.
The Contractor shall provide all management, supervision, and overhead for all contractor's
employees and shall be solely responsible for instituting and invoking disciplinary action of
employees not in compliance with Contractor's rules and regulations, as well as any other policy
established by the contracting parties.
The Contractor shall develop a comprehensive set of Post Orders documenting both general
procedures as well as site - specific responsibilities. Post Orders shall be prepared prior to the
commencement of the contract and must be reviewed and approved by the City with fifteen (15)
days from commencement of contractor's services.
Page 12 of 14
25D -38
All security officers will be required to read and verify they understand the Post Orders and at
minimum, shall be tested during the on-the-job training period, and at minimum annually during
site inspections.
The Contractor shall ensure hiring, training and administration of motivated and professional
employees that meet or exceed both the Contractor's and the City's standards and support
continuous performance of contract requirements.
The Contractor is responsible for the daily personal appearance of security personnel. The
Contractor shall provide seasonal uniforms and weather - appropriate protective clothing
necessary to identify staff as security guards.
Security officers are prohibited from carrying weapons of any kind, including but not limited to:
firearms, nightsticks, martial arts weapons or equipment, batons, or any chemical agent spray or
liquid.
The Contractor shall agree to remove from the site, whenever required to do so by the City, any
contractor employee considered by the City to be unsatisfactory or undesirable, within the limits
of any applicable laws.
Council Meetings
Council Meetings will be held every first and third Tuesdays of the month.
Officer duty hours: 1730 -2100 hours or may be extended until 2300 horns. Officers will remain
on duty until released by appropriate authority.
Officers (two unarmed Custom Protection Officers) will be assigned duties for the Santa Ana
Council Meeting. Officers will report no later than 1730 hours. An officer will be posted right
outside of the Council Chambers. The second officer will provide foot patrols in the parking lot
immediately in front of the Council Chambers. Officer is to monitor the area to ensure only
authorized vehicles are allowed access to park. Continue to monitor the parking lot area to deter
criminal activity.
Page 13 of 14
25D -39
AS- NEEDED SECURITY FOR CITY LOCATIONS
Contractor must provide for the possibility of providing immediate security guard coverage and
related equipment at any location in the City. Security guard services include immediate security
guard coverage due to a security breach at City Hall, any of approximately 15 local park
clubhouses and community centers, a City parking structure, a community learning center, or
other City location. Coverage must be provided within one hour for the duration of the period
outlined.
Page 14 of 14
25D -40
C
O
C
O
6
C
d
OA
C
4�
V9
T
u
v
N
N
l�
C
Q
(9
s
N
V
N
t
F-
�, n fll I
E E mII I m
E E E E
W N
U U O
O O F v o
E Ell E E m I
E
E E E E
0
E
E
E
n
m
m
E
m
ry
E
,o
E
.1
v�
E
E
E
vai
E
E
.i
E
ti
N
m
LoL
0
v
G m
o
0
0
Q
a
3
O
c`v4
v
v
v
3
P z s
E
E
E
E
m
E
N
E
E
E
vl
E
ti
E
E
M
E
E
ti
N
m
C
E
G m
o
0
0
Q
3
O
c`v4
v
v
v
3
P z s
E
E
E
E
E
E
E
E
E
E
E
c
E E
E
E
E
�
o
E
E
Q
3
O
c`v4
v
v
v
0
O
v
cw 5
a�
o
0 o
0
o
m
w r
«
E
E
E
E
E
E
E
E
E
E
E
z
E E
�
Q
3
O
c`v4
v
v
v
M
n
O
v
cw 5
a�
o
0 o
0
o
0
w r
N O, E Ell— w
E
E
E E
y
E
F
K
a
II C
C
N
Exs 41
N
V
F
K
a
II C
C
N
Exs 41
25D -42
EXHIBIT 4
G4S COST SHEET — JUNE 1, 2014 TO MAY 31,201
Santa Ana Regional Transportation Center (Selected)
• 208 hours per week of Custom Protection Officer Service
• 1 Patrol Vehicle (shared with Santa Ana Zoo)
• 2 Secure TraxTM Devices
Monthly Cost: 20,t35.44 equals
Annual Cost: $ 241,625
Santa Ana City Hall
• 72 hours per week of Custom Protection Officer Service (average weekly hours)
• 1 Secure TraxTM Device
Monthly Cost: $6 795.36
Annual Cost: $81,555
555
Council Meeting Services
• Approximately 20 hours per month of Custom Protection Officer Service
Approximate Monthly Cost: $435 based on hourly rate)
Approximate Annual Cost: $—
Santa Ana Zoo at Prentice Park
• 7 hours per week of Custom Protection Officer Service (Nightly vehicle patrol checks)
• 1 Security Vehicle (Posted at SAMLARC)
Monthly Cost: $660.66 equals
Annual Cost: 7 928
Santa Ana Corporate Yard
• 118 hours per week of Security Service
• 1 Secure TraxTM Devices
Monthly Cost: $8,206.90 equals
Annual Cost: $98,483
Santa Ana Library locations
• 60 hours per week of Security Service at Main Library (12 hours of weekly Overtime built in)
• 20 hours per week of Security Service at New Hope Library
Monthly Cost: $5,748.60 equals
Annual Cost: $68,983
Centennial Park
• 20 hours per week of Security Service (4 hours of weekly Overtime built in)
• 1 Electric Golf Cart Patrol
Page 1 of 2
25D -43
Monthly Cost: $1,514.07 equals
Annual Cost: 18 169
As- Needed Security
Annual Cost: un to $45,000
Hourly Rate — Traditional Security Officer: $16.05/hour
Hourly Rate — Custom Protection Officer: $21.78/hour
Hourly Rate —Custom Protection Supervision: $22.58/hour
Total Price
Annual Cost Not to Exceed: $567,243
All charges for security guard services for this contract are included in the above total.
Page 2 of 2
25D -44