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HomeMy WebLinkAboutSANTA FE BUILDING MAINTENANCE SERVICES 1 - 2014INSURANGP ON Ml -1 WORK MAY PROCEED UNTIL INSURA N EXPIRES CLERK —OF d / 31 DATE: 9-id JANITORIAL SERVICES AGREEMENT A- 2014 -173 REVISED Q THIS AGREEMENT, made and entered into this 3V' day of September, 2014 by and between Santa Pe Building Maintonarace (hereinafter "Contractor "), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California (hereinafter "City "), RECITALS �p A. The City desires to retain a Contractor having special skill and knowledge in the field of providing janitorial services to the Santa Ana Police Administration, Detention Facilities, and surrounding grounds. B. Contractor represents that Contractor is able and willing to provide such services to the City, C. In undertaking the performance of this Agreement, Contractor represents that it is knowledgeable in its field and that any services performed by Contractor under this Agreement will be performed in compliance with such standards as may reasonably be expected from a prafessional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES Contractor shall provide j anitorial services for the Santa Ana Police Administration and Detention Facilities and surrounding grounds, as set forth in City's Janitorial Maintenance Request £or Proposals #13 -015, dated April 15, 2013, on file with at the Santa Ana Police Administration, of which section 4.0 and 5.0 are attached hereto as Exhibit A and Contractor's Proposal, dated April 12, 2013, attached hereto as Exhibit B and all exhibits are incorporated by reference. 2. COMPENSATION a. (1) City agrees to pay, and Contractor agrees to accept as total payment for its services, the rates and charges identified in Exhibit B. The total sum to be expended under this Agreement, shall not exceed $795,592.00 over the term of this Agreement. (2) Invoices shall be submitted by Contractor for payment on a monthly basis, b. Invoices: Upon delivery and receipt of invoice, the City shall pay thirty (30) days after date of invoice and upon the approval of services by the Police Administrative Manager or designee. Monthly invoices, submitted in duplicate, shall be mailed to: 25D -3 Robert Carroll Police Administrative Manager Santa Ana Police Department 60 Civic Center Plaza P.O. Box 19 81 Santa Ana, CA 92702 3. TERM This tern of this Agreement shall be for an initial three (3) year period, commencing on the first date written above and terminating on September 30, 2016, unless terminated earlier in accordance with Section 12, below. 4. INDEPENDENT CONTRACTOR Contractor shall, during the entire tern of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer- employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Contractor performs the services which are the subject matter of this Agreement; however, the services to be provided by Contractor shall be provided in a manner consistent with all applicable standards and regulations governing such services. Contractor shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes, 5. INSURANCE Prior to undertaking performance of work under this Agreement, Contractor shall maintain and shall require its subcontractors, if any, to obtain and maintain insurance as described below: a. Commercial General Liability Insurance. Contractor shall maintain commercial general liability insurance naming the City, its officers, employees, agents, volunteers and representatives as additional insured(s) and shall include, but not be limited to protection against claims arising from bodily and personal injury, including death resulting therefrom and damage to property, resulting from any act or occurrence arising out of Contractor's operations in the performance of this Agreement, including, without limitation, acts involving vehicles. The amounts of insurance shall be not less than the following: single limit coverage applying to bodily and personal injury, including death resulting therefrom, and property damage, in the total amount of $1,000,000 per occurrence. Contractor shall supply City with a fully executed additional insured endorsement in substantially the form attached hereto as Exhibit C upon execution of this Agreement and shall be approved in form by the City Attorney. b. Worker's Compensation Insurance. In accordance with the provisions of Section 3300 of the Labor Code, Contractor, if Contractor has any employees, is required to be insured against liability for worker's compensation or to undertake self- insurance. Prior to commencing the performance of the work under this Agreement, Contractor agrees to obtain and maintain any employer's liability insurance with limits not less than $1,000,000 per accident. c. The following requirements apply to the insurance to be provided by Contractor pursuant to this section: (i) Contractor shall maintain all insurance required above in full force and effect for the entire period covered by this Agreement. (ii) Certificates of insurance shall be furnished to the City upon execution of this Agreement and shall be approved in form by the City Attorney. (iii) Certificates and policies shall state that the policies shall not be canceled or reduced in coverage or changed in any other material aspect without thirty (30) days prior written notice to the City. d. If Contractor fails or refuses to produce or maintain the insurance required by this section or fails or refuses to furnish the City with required proof that insurance has been procured and is in force and paid for, the City shall have the right, at the City's election, to forthwith terminate this Agreement. Such termination shall not effect Contractor's right to be paid for its time and materials expended prior to notification of termination. Contractor waives the right to receive compensation and agrees to indemnify the City for any work performed prior to approval of insurance by the City. 6. INDEMNIFICATION Contractor agrees to and shall indemnify and hold harmless the City, its officers, agents, employees, Contractors, special counsel, and representatives from liability: (1) for personal injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including health, and claims for property damage, which may arise from the direct or indirect operations of the Contractor or its contractors, subcontractors, agents, employees, or other persons acting on their behalf which relates to the services described in section 1 of this Agreement; and (2) from any claim that personal injury, damages, just compensation, restitution, judicial or equitable relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Section or by reason of the terms of, or effects, arising from this Agreement. The Contractor further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to be selected by the City, regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding. CONFIDENTIALITY If Contractor receives from the City information which due to the nature of such information is reasonably understood to be confidential and /or proprietary, Contractor agrees that it sball not use or disclose such information except in the performance of this Agreement, and finther agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information" shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and /or agent of the other party is covered by this Agreement. The foregoing obligations of non -use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Contractor disclosed in a publicly available source; (c) is in rightful possession of the Contractor without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Contractor without reference to information disclosed by the City. 8. CONFLICT OF INTEREST CLAUSE Contractor covenants that it presently has no interests and shall not acquire any interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement. No persons having such interest shall be employed by or associated with Contractor. 9. NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by telefacsimile or other telegraphic communication in the manner provided in this Section, to the following persons: To City: Clerk of the City Council City of Santa Ana 20 Civic Center Plaza (M -30) P.O. Box 1988 Santa Ana, CA 92702-1988 Fax number (714) 647 -6956 With courtesy copies to: Chief of Police Santa Ana Police Department City of Santa Ana 60 Civic Center Plaza (M -97) P.O. Box 1988 Santa Ana, California 92702 Fax number (714) 245 -8007 and City Attorney City of Santa Ana 20 Civic Center Plaza (M -29) P.O. Box 1988 Santa Ana, California 92702 Fax number (714) 647 -6515 To Contractor: Santa Fe Building Maintenance 15644 Palomino Drive Chino Hills, California 91709 Fax number (909) 606 -6469 A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, any communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by tele£acsimile, communication shall be effective or deemed to have been given twenty -four (24) hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays shall be excluded. 10. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Contractor, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto including the Request for Proposal referenced herein, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Contractor. The parties agree that any terns or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, the terms and conditions hereof, shall not bind or obligate Contractor nor the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which are not embodied herein. 11. ASSIGNMENT Inasmuch as this Agreement is intended to secure the specialized services of Contractor, Contractor may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other Contractors retained by City. 12. TERMINATION This Agreement may be terminated by either party upon ninety (90) days written notice of termination to the other party. In such event, Consultant shall be entitled to receive and the City shall pay Consultant compensation for all services performed by Consultant prior to receipt of such notice of tennination, subject to the following conditions: a. As a condition of such payment, the Police Chief may require Consultant to deliver to the City all work product completed as of such date, and in such case such work product shall be the property of the City unless prohibited by law, and Consultant consents to the City's use thereof for such purposes as the City deems appropriate. b. Payment need not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement. 13. DISCRIMINATION Contractor shall not discriminate because of race, color, creed, religion, sex, marital status, sexual orientation, age, national origin., ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, training, utilization, promotion, termination or other employment related activities, Contractor affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations. 14. JURISDICTION - VENUE This Agreement and all questions relating to its validity, interpretation, performance, and enforcement shall be governed and construed in accordance with the laws of the State of California. This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. 15. COMPLIANCE WITH GOVERNMENTAL REQUIREMENTS Contractor shall carry out all services pursuant to this Agreement in substantial conformity with all applicable laws, ordinances, statutes, codes, rules, regulations, orders, and decrees of the United States, the State of California, the County of Orange, the City, and of any other political subdivision, agency, or instrumentality exercising jurisdiction over the City, including all applicable federal, state, and local occupation, safety and health laws, rules, regulations and standards, the Displaced Janitorial Opportunity Act, Section 1 Chapter 4.5 (commencing with Section 1060) added to part 3 of Division 2 of the California Labor Code, applicable state and labor standards, prevailing wage requirements, the City zoning and development standards, City permits and approvals, building, plumbing, mechanical and electrical codes, as they may apply, and all other provisions of the City and its Municipal Code (as they may apply), and all applicable disabled and handicapped access requirements, including, without the limitation, the Americans With Disability Act, 42 U.S.C. § 12101 et seq., Government Code § 4450 et seq., and the Unruh Civil .Rights Act, Civil Code § 51 et seq. 16. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature hereinbelow has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All Exhibits referenced Herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreemont, IN WITNESS WHEREOF, the parties hereto have executed this Agreement the data and year first above written, ATTEST; MARIA HUIZAR Clerk of the Council APPROVE, b AS TO FORM: SON'IA R. CARVALHO City Attorney r^ Laura A. Rossini Senior Assistant City Attorney CITY OF SANTA ANA - (" zl� 4 DAVID CPc AZOS City Manager CONTRACTOR I SANTA FE BUILDING MAINTENANCE By General Manager EXHIBIT A UP 13 -Oi5 4.0 OTHER GENERAL CONDITIONS 4,1 Point of Ca cti The Proposer's on -alto Supervisor or desigaec shall be the Primary point of contact with the Santa Ana Police Administration Manager or designoo, During times when the Proposer's supervisor is not on -site, the point of contact shall be the Proposer's Agreement Administrator The on -site Supervisor and Agreement Administrator shall be capable of communicating the English language (read and understand), to facilitate a clear understanding between the Police Administration Manager, or designee. The Agreement Administrator, or designee, shall be avallablo via cell phone during the Proposer's normal business hours, The Proposer shall provide an emergency telephone number that w111 be answered 24 hours a day, 363 days a you, The Santa Ana Police Administration Manager or designee shall have authority to direct the Proposer's performance in matters relating to policy, Information and prooedural requirements, The Police Adm.iaistration Manager shall also monitor the Agreement and the performance of the Proposer, The Proposer's Agreement Administration shall be responsible for management and coordination of the agreement and shall act as the administrative point of contact with the City, 4.2 Maintenance Requirements: The cleaning of all facility areas, furnishings, Fixtures and equipment covered by this RFP shall be peftraud irk a safe, complete, and scheduled manner for which each item and surface was designed, The work shalt include preventive and corrective maintenance, cleaning, inspection, and notification. All sorvieea shall be performed in a manner that is minimally disruptive to normal facility operations, The Police Administration Manager shall approve any shutdown of areas or systems for maintenance in advance, The City reserves Cho right to seek services from other resources if Cho Proposer does not respond in the time frames described in the RFP to meet any maintenance work needed, The cost of such alternate services shall be deducted from the City's payment to the Proposer, 4.3 Work Priorities: In performing the work, the Proposer shall consider in priority order, the following items: 1, Occupant safety, which is the safety of staff, visitors, inmates, and other persons at the site, 2, Maintenance to be performed in a high quality manner to provide a clean and and healthy workplace all the dme. Proposer's furnished equipment shall be in good working condition at all times. Proposer's furnished cleaning chemicals, supplies, carts, and equipment shall be on -hand at all times to meet the needs of the cleaning start' and must be approved by the Police Administration Manager, and must be quality commercial brands. RFP 13 -015 4.4 General &curity Requirements; The Proposer shall furnish Identifiable uniforms and employee identification cards for their employees, Employees are raquimd to wear uniforms and l.D, cards, in plain view, whenever working on -site. The Proposer, upon request by the Polioe Adminlstratlon Manager, shall remove from the premises employees who, in the opinion of the Police Department, have exhibited improper conduct or are not performing the work assigned, Employees shall be required to have a criminal record whack and be approved by the Police Department's Personnel Division prior to working on -sito. This also includes any "on call staff"' used by the, Proposer. 4.5 Spectflc Security equirements; The following security requirements shall be in effect at all times, Failure to abide by any of these items by any employee may result in removal from the facility and or criminal charges. 1, Background Investigation. All Proposer's personnel who work in or visitliaspect (unescorted) the facility shall successfully complete a background investigation oonducted by the Santa Ana Police Department before beginning work, At least Forty - Five (45) days prior to an employee beginning work, the Proposer shall submit the following information to the Police Department Personnel Division, First Name, middle name, last name Date of birth Current residence address Photocopy of valid government issued photo identification Photocopy of valid Social Security Card Proof or US, citizenship or legal work status The Proposer shall insure the employee candidate meets with the designated Police Department Personnel Division background investigator in a timely manner so the background process can begin. The Proposer shall be notified when the background has been completed, thus clearing the employee to began work oa -sito. The Proposer shall be notified of any employees that are refused for employment within the facility, 2. Facility Security- During their first week of working on -sito, the Moe Administration Manager shall give each employee a copy of the Santa Ana Police Facility Security Rules (Attachment 1), which the employee will read and sign, This form shall be maintained by the Property Admanistratioc Manager, All tools, equipment, parts and other. Items used by the Proposer at the fail Facility shall, at all times, remain in the direct possossioa and control of the Proposer's employees, Failure to adhere to these requirements, such as leaving a tool in an inmate accessible area, shall be considered a breach of security, This shall result In subsequent action by the Police Department, up to and including the removal of the involved Proposer's employee from the facility and /or criminal charges. 3, Facility Avpas- The Police Department front desk staff shall ,issue keys and access card to each on -site employee at the start of each asslgned work shift. No issued keys or i RPP 13m015 access cards shall be removed from the premises during the worl< clay. Each employee shall return their issued keys and access card immediately at the end of their assigned work shift to the Police Department front desk staff, The Proposer's employees shall adequately secure the keys on their person while one site. Items that become lost, missing, or stolen shall be immediately reported by the Proposer's employees or Supervisor to the Police Adadnistratloa Manager, The Proposer shall reimburse the Police Department for direct and Indirect costs associated with re-keying any buildings or pordons of buildings when the Police Department determines that a breach of security is a result of lost, misplaced, or stolen keys issued to the Proposer's employees, 4. Employee Parklna• Free public parking is almost non-existent surrounding the police facility. There is a stadium parking structure across from the police facility, which charges an hourly, daily, or monthly fee for parking, Proposer shall be responsible For providing parking for their employees and paying any necessary fees. There is no on -site police parking available. 5, New Employee Uniform• will be provided by the Proposer, including shirts and must project a professional appearance. $.@ SCOPE OF SERVICES) EQUIPMENT & SUPPLIES 5,1 Egai mo �ygah„ es Plr n shed by Proposer, The Proposer shall provide all eloaning appliances, tools, (i.e.; vacuums, mops, carts, floor polishers, ladders, signs, etc.) and all cleaning chemicals, urinal scrceas and cakes, rags, sponges, vacuum bags, trash can liners, soap - dispensed cleaners, sanitary napkins, and misceilanooue supplies, All supplies will be ordered and delivered in a timely manner. Trash can liners shall be black or clear in color. To insure proper s trength to avoid leaks and spills, liners shall be a minimum of 1,0 mil thick for 39 gallon or less receptacles and a minimum of 1.25 mil thick for .liners 40 gallons or mare. Carpet warranty specifications, marble and granite warranty specifications, and occupant health mandate the following vacuum, floor scrubber, and carpet extractor equipment Specifications (no substitutions), All MPA filter replacements, vacuum bags, floor bushes and pad holders, sorubbing gad polishing bonnets, and associated ltcros, attachments and solvents /cleaners, shall be furnished by the Proposer. 1, A1agtoved upsiaht vacuums; Vacuum Cleaner Pacer lit UE with HEPA filtration or similar 2. Approved canister vacuum,; Mighty Canister Vacuum or similar 3. Anoroved wide area vacuums; Nilfisk Advance Carpetrtever 29 or similar l0 RFP 13 -015 a, A total of eight (8) new upright vacuums, three (3) new canister vacuums and three (3) new wide, area vaonums shall be supplied by the Proposer for the on•oite staff to use m a full time basis, the day the initial contract begins. Pour (4) new upright vacuums, one (1) new canister vacuum, and one (1) new wide area vacuum sheaf also be supplied by the Proposer at the start of each subsequent contract renewal year. 4, Carpet Extractor: One (1) self oontained hat water extractor shall be supplied and used for any carpet cleaning, which has a minimum of 100 pal water pressure through the Injection nozzles, a reel -type soft bristled agitation brush and a water lift of 130 inches. Make and model shall be submitted before the initial contract begins, by the Proposer for approval by the Police Administration Manager, but mast meet the above specifications. 5, Automatic Walls Behind Floor Scrubber: One (I) self-contained automatic walls behind floor scrubber shall be supplied by the Proposer for the on -site staff to use on a full time basis, the day the initial contract begins, a. Nitfllsk Advance Convertamatic 24 or similar 5,2 Items Furnijhod by City: The only items furnished by the City shall be the supply of paper towels, toilet paper, and toilet seat covers, Items shall be located on the loading dock. 53 Specific Maintenance Tasks 5,11 Daily Cleaning and Disinfecting of Drinking Fountains and Slaks: Remove all obvtous soil, streaks, smudges, etc„ from the hardware, including the spouts and drain. After cleaning and disinfecting, the entire drinking fountain and/or sink (sitilc refers to all sinks In coffee rooms or lounges too shall be free of streaks, status, spots, smudges, scale, and other removable soil, Oil is not to be used to polish metal fixtures. If needed, line away or a similar product shall be used to eliminate water bulld•up, 5,3.2 Dady Cleaning and DlBi eoting cf Wash Basins Toilets Urinals and Showers: Apply a germicidal detergent solution to all surfaces of wash basin, toilets, toilet seat binges, pipes, urinals, showaxs and adjacent surfaces, Dry all metal surfaces of faucets, handles, valves, cto. Shower —wall; floor -and- soap - scum, -mold- and- mildew-shall -be- removed daily ...... ._..__. and drain screens cleaned of hair and lint, Oil Is not to be used to polish metal fixtures. 5.3.3 Daily Cleaning of Entrance Mato; Remove moisture, wet or dty soil, and any debris from carpeted entrance mats, Ensure mats are properly positioned on the floor. RFP 13.015 5, 3.4 P-191Y Cleaning of Floor Drains: Clean all floor drains and remove catrosion and tarnish 5,3,5 Pally vacuuming of Caroets� Remove visible and hidden soil and debris from the carpet surface and from wdEhln the carpet pile. Chairs, trash receptacles, power cords, boxes, and other such ltema shall be tilted or moved when necessary, Special adeat oa shall be Paid to careers and along walls, under and between furniture, to Insure carpet is thoroughly cloaned in all areas The carpet shall be free of all visible soil and litor, For Miss reduction, which is essential to the 911 emergency police dispatch operation, the built -in vacuum system supplied by the potloe Department will be used when vacuuming the Police Communications area, S.M Dally Damn M000ina of Non- CxrnAtgd t era R, wAAIlly AXA, ;, a M,au: ,.e ee,.,,e .... ....... Romovs soil, halt, dust and debris . from non.carpated floors. Trash receptacles and other such items shall be moved as necessary and returned to their appropriate location, All accessibie areas of the floor shall be damp mopped. Cara shall be taken to prevent splash and mop marks from being visible on furniture legs, doors, eta, "Caution — Wet- Rloor" signs shall be placed so as to provide sufficient safety measures. After a floor has been damp mopped, it shall have no puddles water aad be free of soil, stains, debris, streaks, and swirl marks. All wot floor signs shall be removed and put away after the floor surface Is dry, 5.3.9 Dally de- 5oaling of Toilets and 1jr gals,; Remove scum, mineral deposits, rust st"s, etc, 53,8 Daily Disinfecting of Furniture_ mytilrAa. walla & Por)Hnnc r „7thin RACY. nnm, Lunchr000m , W Locker Roomy; Damp wipe and disinfect all non -wood hard surfaces of fumlmm, fixtures, walls, partitions, doors, and lockers, Special care shall be taken to insure these surfaces are not scrntched, damaged, or stain, 53.9 Dally scrum n2 of all Pabric Furniture Surfaces: Remove all dust, flat halt, litter, and dry sail from all fabric surfaces of chairs, couches, work station partitions, and other furniture with a fabric aovedag, 53.101)aily Dusting of Locker'roos: Dust locker tops In dressing areas, storage morns, locker rooms and maintenance areas. 5,111Daily ; Remove 0,11 dust, lint, litter, dry soil, etc„ from the surface of ledges, window sit, locker tops, and fire extinguishers, This shall also bo done for Computer tops, wall and door frames and sills, light switches, pictures, partitions, rails, and other types of fixtures and surfaces which are not considered to be furniture surfaces. This also applies to specialty for specialty equipment such as test equipment, computers, typewriters, calculators, etc., which are located anywhere between the floor surface, up to nine (9) foot In height, Dusting shall be accomplished by the romoval of soil from the area. not by moving it ftom one surface to another, This includes the cleaning of the atrium wood ledges. Dusting shall be completed using micro dusting Wipes, 12 RFP 13,015 53,121)gwlly Emptying of all Trash and Ash Receptacles; All waste baskets, cigarette ash receptacles and other trash containers shall be emptied and returned to their initial location, Boxes, cans, papers, and other containers marked "TRASH" (or are obviously Crash) shall be removed. All waste from such receptacles shall be removed from the area and emptied into a designated trash dumpster or receptacle in such a manner as to prevent the adjacent area from becoming littered by such trash , All recycle bottles and plastics will be picked up, 5,113 DWly Ggpgraj, Cleanup: Remove any found litter and clean unsightly soil from building, fixtures, walls, door frames, and surfaces, Remove any spilled liquids or solids. , Remove carpet stains. Pick up abandoned lunchroom trays or utensils and deliver them to the lunchroom 53.14 Daily Rearr ,doff Furalture: All furniture moved by the Proposer's omployecs during the performance of services shall be returned to its appropriate location, All items such as trash receptacles or desk ohairs shall be moved so cleaning can take place uaderream them and then they shall be returned to their appropriate location, 5,3,15DilX Rdl ,i'ng of Dispensers: Check and refill each toilet paper dispenser, soap dispenser, paper towel dispenser, toilet seat cover dispenser, and femiaino hygiene product dispenser, The supplies shall be placed in the dispensers in accordance with the directions of the supply and dispenser manufacturers, Soap dispensers and adjacent surfaces shall be wiped to remove spillage, Care shall be taken not to damage, dent or bend the dispenses 5,3,160aily Removal of Carpet Chair Upholstery & Panel or Wahl Fabric 3taing, Clean all stains as quickly as they are found, so as not to allow them to set into the fabric. If the stain is a coffee spill, use product similar to interface Coffee Breaker (supplied by Proposer) and follow manufacturer's recommended procedures, Do not extract or blot. S!mply spray affected area, 5.3.'17 i��llY Reulaceme It of Trssh Receptacle Liners; All soilod or torn trash recoptaole liners shall be placed with a new trash receptacle liner. The liner shall be replaced in such a manner as to present a neat uniform appearance. 5,3.tgDaily Spot Cleaning of building Surfaces Furniture and Fixtures: Romove smudges, fingerprints, marks, streaks, tape, oto, from the surface of ledges, windows, partition glass, window sills, fire extinguishers, counter tops, walls, doors, door frames and 91118, pictures, partitions, rails, and other type of fixtures and surfaces. This includes all (terns from tho floor surface to 1.1 feet in height. Came shall be taken not to pormanendy marls, sevatch cc discolor the surfaces. 5,119Daily_,Spot Cleaning of Trash Receptacles: Remove nonpermanent stains and soil from the interior and exterior of trash receptacles, 13 i S, 5,9,21 RFP 13.013 kgJl H'aciifev a Jalil: Remove cobwebs from everhaad surfaces and lights affixed to the building antryway areas. This includes cleaning the exterior of glass and metal doors, door thresholds and hardware. SWOOP the two (2) fourth floor patios and wipe down their handrails and railings. SWOOP or hose clown the paver area outside the Community Room entrance and wipe down the handrails outside the PD lobby, Jal lobby and Community Room. Remove any litter, cigarette butts, or bird droppings In these areas too, warxstatton lass; Clean both stdea of all surrounding building entry door glass and entry doors for a uniform appearance free of all smudges, fingerprints, stains, streaks, lint, etc. Remove any paper and tape, Clean all mirrors In restroom, locker rooms, and fitness center in the same manner as above. Spot clean office and work station glass as needed on a daily basis, Clean glass entrance doors to Police facility and jail twice daily. 5,3,221)aily Cleaning of Uorewave ovens; Clean inside and outside of all microwave ovens, removing crumbs and spills. 5.3.23Daiiv Emntving of Trash in n„tafrin patina rtalnnnla —A r1 1, n.,.. n..,.,, n.,.i..a:.,,. trash receptacles and smoking urns in patio, balcony areas, and parking areas. Clean receptacles as needed each time. This includes receptaoles that may be placed outside any entry doors, such as outside the front of the police department, jail and police community room, employee north entrance areas, 5,3,24 Dally Breakdown of Cardboard Boxes: Cardboard cartons are to be broken down flat and Put into thO propOr trash container, Inelading any boxes on the loading dock, 53.25 Daily Spot Cleaning of Ceilings: Remove any toilet paper, cobwebs, dust buildup and other debris from the ceiling, ce ling vents and ceiling light fixture holders, 5,3,26T.Oily Dustin of f Walls and Ceilings; RemovO all dirt, lint, Uttar, cob webs, dry Al. etc., from wails and ceilings, 53,27 Daily Cleaningy of Wood ;rninrre; Care shall be taken not to scratch or mark wood SLW2408, while insuring that they have been thoroughly cleaned. 5.3,28 Dally Cleaning of Fitness Center Fxercise Equipment: Wipe down all metal to polish off shoe marks and sweet stains. Clean upholstery and wipe off shroud and side rails of the treadmills, as well as the consoles on all treadmills and other machines to remove sweat and stains. Clean tops of any rubber mats and under each treadmill by oxtra - vacuuming ap the dust and black motor powder, 53.29Daity Safety and Procautionary Measares; Socure work area and equipment to prevent passage by the general public and City staff, and denote it as such, Work area and 14 RPP 13 -015 equipment shall stay under that condition until work is complete, equipment is vacated, And passage Is safe by the general public and Police Department employees. The proper quantity and type of safety signs, such as "caution wet floor shall be placed by the Proposer's employees every time conditions exist that warrant such signs. Signs are to be picked up and stored in the proper Janitor room once the condition no longer exists to warrant such signs, 53,30W_WAX Clean Two l21 Police Lunchroom Refrigerators; (One refrigerator — on Mondays, one refrigerator — on Fridays). Clean interior and exterior of refrigerator surfaces, Dispose of all food and temporary containers, Do not dispose of permanent containers, such as those made of class or metal, Empty contents of permanent containers, wash them and leave the permanent containers in the designated lunchroom area. 5.331 Wmkly Snrav Buffing of and Floors: Clean and restore a uniform gloss and protoctive finish to resilient the or terrazzo flooxa that are finished with a floor finish. All chairs, trash receptacles, etc, shall be tilted or moved where necessary to spray buff underneath, The entire floor shall have a uniform, glossy appearance, free of scuff marks, heel marks, and other stains, and shall be removed from baseboards, fat-aitura, trash receptacles, etc. 53,32TIeakly Dusting of Blinds and Draperies: Clean all blinds, shades, and draperies Care shall be taken not to spread dust into the air 5.3,33 Vents: Cleat all RVAC vents and area immediately surrounding them. Dust all atrium ledges at the gtass /wood railing areas and at the atrium stairs. Dust lunchroom drywall ledges. Cafe shall be taken not to spread dust Into the air. 5.334%2kly M)zb Dttsting: Remove dust, cobwebs, oily film, etc., from all fixtures and surfaces above L1 feet from the top of the floor. This inoludas Lights, grills, light fixtures, pipes, sprinkler system, cables, ledges, walls, atrium wood and Ledges, ceilings, vents, etc. Care shall be taken act to spread dust into the air, Dust free products shall be used such as micro fiber dusting rags, 5.3.35 Monthly Machine Scrubbing of Glazed Tile and Stone Floors; Deep cleaning to be performed in a manner to remove heavy stains, mildew and mineral deposits from the surface, After scrubbing, the surfaces shall be rinsed thoroughly to remove all remaining cleaning solution. After cleaning, the floor and grout shall have a uniform appearance free from film, minerals, deposits, corrosion stains, etc. Areas not accessible with the buffer shall be manually sorvbbed with an abrasive pad. Apply sealer to tile areas, after machina scrubbing except in shower areas, 5 336puarterly Re- W4xing Vinyl & Tile Floors; If there are black marka, marks from chair glides, or imbedded soil in the finish, they shall be removed before rewaxing. A uniform coat of approved floor finish shall be applied. After the finish has driad, the appearance shall be uniform with no visible stress marks, swirls, etc. Remove all stripping or 15 RFP 13 -015 detergent solution from the baseboards, door, or other non -floor surfaces and In adjacent spaces. 5.1370usxterly Carpet Cleaning; Carpet clearing is usually done on a quarterly basis, coordinated through the Police Administration Manager to determine exact cleaning locations. Care shall be taken to insure the carpet is thoroughly cleaned and dry prior to opening the area up to foot traffic, 5,3,380uarteriy Cleaning-Mpe•down of Vehicle Storage I,ackars, Wipe down the outside lockets of any dust, dirt, or debris, Care shall be taken not to spray any cleaning solution or water directly into the lockers through the open slots, 53,393trip and Refittsh Tile Floors (as neededl; All non-fixed furnishings such as tables, chairs, desks, trash receptacles, storage containers shall be removed prior to stripping unless exempted by the City, Remove all removable marks, heel marks, scuff marks, rust stains, gum and other types of stains and soil. Manual scrubbing devices shall be used in areas inaccessible to the floor machine. 53.4013i- snntial Window Cleaning: Completely remove dust, cobwebs, smudges, tapes, oil film and other types of soil from all interior windows and partitions, Remove drip and splash marks from ail adjacent surfaces. Glass in open space and afoot partitions, entry glass doors and entry area glass panels are included in this project (including police facility & Sall facility), The two (2) atrium skylights in the ceiling of the police facility, Community Room and Lunchroom skylights, and the exterior of the facility windows are not included in this project. 5.3,41 Doily Clung of Lungllroom; The entire podoe lunchroom, Including cashier, eeskraoms, waking areas, vending machines, hallway, glass and painted doors, and refrigerators are all included in this contract. Areas shoald be cleaned so grease, dirt, food particles, trash and other litter aro thoroughly cleaned and removed from surfaces, This area needs to remain a healthy and clean environment on a daily basis. dapartmant supplied hose, wash down area into floor drain. Pick up trash. 5.3.43 Stairwells: As needed clean/mop the four cement stairwells located at each corner of the PD Facility, 54 Speoillc areas to be Maintained 5.4.1 jail Facilit (on a daily basis) First Floor- Medical Offices- '1H112, 1H114 and 1H115 Central Control. Room and 1 employee restroom Vitcban Rostroom I and 1C Socking (employee area only) 16 UP 13.015 Hooking area restrooms ID and IE Attorney Visitation Watch Commander's office .Exterior Jail S allyport Second Floor- All of Sail lobby and 2 public restrooms Exterior entrance area Room #2144 Tail Administrator Room #2143 Tail Manager Room #2149 Jail Manager Jail Briefing /roll call room and 1 employee hallway restroom All of Records and Adminlstratioa areas including 2 restrooms, hallways and coffee car area, conference room Visitor Hallway Sallyport hall and release vestibule (exterior and interior) Thizd Floor- Medical Offtoes- Room #3H108, 3HI09 Citizen visitation area, inoluding visitor elevator Staff Restroom 3A Room #3H110 Fourth Floor- Medical & Dental Offiees- Room #4HI08, 4HI09 Citizen visitation areas Staff restroom 4A 5.4.2 Police Fgci ity. day use areas First Floor- Room 01113 K-9 Office Room #1159 Building Maintenance Office on Loading Dock Roll-Call Room Room #1219 Property & Facilities Division Commander Men's and Women's locker rooms, rest rooms West men's and women's restroom Second Floor- PD Lobby Room #2136 Parrot Bureau Commander Room #2119 Press Information Officer Room #2122 District Commander Room #2124 District Commander Room #2125 District Commander Room #2128 District Commander Room #2130 Professional Standards Commander Room 42175 Traffic Division Commander Room 0'2172 Records Manager Room #21.61 Station Supervisor Room #2163 Watch Commander Sgt, Office Area 17 Third Floor- Fourth Floor. 5,4.3 Police Facility. high use areas RFP 13 -015 West men's and women's restroom Lobby men's and women's restrooms Lunch Room Report Room Hallway between report room and Record's officer counter Records Evidence office area and viewing room Room #3160 District Investigations Division Commander Room #3213 Investigations Bureau Commander Room #3167 CAP Division Commander Special Investigations Area West men's & women's restroems Room #4171 Chief of Police Area: Chief a Office, & restroom, conference room and administrative, clerical and copier areas, and Intelligence Sergeant's Office Room #4164 Room #4166 Room #4167 Room #4168 Room #4160 Room #4162 Room #4156 Room #4151 Room #4157 Computer Services Manager Room #4146 Fiscal office area: file room, Fiscal officer and employees Room #4131 Computer office Room #4155 Crime Analysis Room #4159 Personnel interview room Room #4116 Vacant Room #4119 Constnunicatioa Division Cornmandcr, 2 restrooms, break room, 911 area Room #4224 Training Division Commander Room #4227 Video training area: four (4) morns Room #4212 Driving simulator room Room #4244 Area: seven (7) Professional Standards offices, conference room, file room and reception area First Floor- All oC Men's and Women's locker rooms, roatroems, shcwers, and sleep oenters. Bruce R. Carlson Fitness Canter and aerobics room Hallway Room #1119 Roll -Call Room Men's and Women's west side restroom 18 RFP 13 -015 Exterior parking lot and both levels of parking structure 2 Atriums Second Floor. Room #2114 Patrol confomace room Suspect lntervioW rooms and mug/print rooms Room #2145 copier room Room #2161 Station Supervisor & Juvenile holding rooms Room #2162 Watch Commander's sdministrative office Room #2163 Watch Commander Main north/south patrol carpeted hallways All of Police Records and Front counter area Lobby and two restroQws Officer report room Hallway to lunchroom Lunchroom and two restrooma Community Room, foryer, and two restrooms Third Floor- Men's and Women's westaide restrooms Fourth Floor. Ail of Communloattons Division, including oM- co, break room, two restrooms, hallways, and TRTJ area. 5.43 Police F'acillty general areas All areas highlighted on floorplans, attached to this RFP 5.5 S afPin Staffing ] & Q1u emente. The Proposer shall insure the specified work hours shall be met at All times. A. detailed staffing plan shall be submitted as part of the proposal. Please include plan for Monday- Friday aad also weekends and holidays, 5,6 General Worlc Schedule (Subject to change) 5.6.1 Jail Facility; All Jail areas shall be cleaned between 6;00 AM and 10:30 PM, seven (7) days a week Including Holidays, 5.6,2 Police Faailily aa5 listed in crcrinn 5 L; Shall be cleaned between 6:D0 AM and 2:30 PM, five (5) days a week (Monday - Friday), excluding Holidays, 5,63 1191ice Faclllty- areas listed in section 5.4.1 Shalt be cleaned between 2:00 PM and ID;30 PM, seven (7) days a week, including Flolidays J44 Police Facility- eenaral amas highlight on Clo tans: Shall be cleaned five (5) days a week (Monday - Friday) excluding Holidays, between 2;00 PM and 10:30 PM, 5.6,5 Cry Holidays: Shall be the dates dcsignatod by the City to be City holidays 19 EXHIBIT B 10 Professional Cleaning Services Proposal Prepared far: The City Of Santa Ana Police Department RF P 1.3015 Janitorial Maintenance Set-vices ORIGINAL April 12, 2013 15644 Palomino Dr. Chino Hills, CA 01700 Tel: (909) 606 -2756 Fax. (909) 006 -6469 Irl�a�o�eelsa ►nt�febicirnain�.�€>eve. www.Sa.ntafebidwaisnt,conn k'lea8e KweyCle Santa Fe Table MAINTENANCF of Contents s �,. .. ... CoverLetter ............................................... ......:.......................1 Company Information .......... ........ ........... 2 Company at a Glance ............... ............................... 34 Proposed Staffing and Work Plan ...................................... .............. 5.15 ■ Staff & Tours Breakdown. . ............. ............. ....... 16 Tecliniques for Quality Control...._ ................. ............................... t7 -19 • Quality Control Plan for the City of Santa Ana PoliceDeparhnent ................... ............................... 19 -20 • Project Commnrucation .. ........ .... ............................... 21 References., -- ............ .... 22 -26 Price Summary Form (Lneluded on Separate g'nvelope as requested on Section 8.4 "Price Proposal " ofRF'F # 13-015).... ............. 27 -28 Statement of Company Background .................... ......................_......29 Certification of Non- Discriminadon ............................... .............................a0 References s .................. . . ... . ............................... . . ...... . .................,.....3I Financial Doeutnentation ...... .. ...... ........ 32 -36 F3`> Se i 3e q Eva Goods, Purchasing Department M -16 City of Santa Ana 20 Civic Center Plaza Santa Ana, CA 92702 Re; RFP 13.015 Janitorial Maintenance Services Dear Eva, '� i April 12, 2013 Santa Fe Building Maintenance respectively submits this proposal for Janitorial Service for the subject services and supplies indicated, with full knowledge and understanding of the terms and conditions of the services to be performed. We acknowledge the receipt of all addenda as well as having the ability and financial commitment to fulfil the requirements specified in the RFP #13 -015 Janitorial Maintenance Services for The City of Santa Ana Police Department. In addition, we certify that our response is not made in the interest or on behalf of any person not named therein; we have not directly induced or solicited any person to submit a false of misleading proposal or to refrain from proposing. Located at 15644 Palomino Dr. Chino Hills, CA 91709„ Santa Fe Building Maintenance is an independently owned and operated company that is certified as a small business with the State oil California. Santa Fe Building Maintenance as been providing janitorial service to Southern California cities since 1975. Qur experience and the ability to manage our level of work, sets us apart from arwst companies. We have a history of working effectively with counties and government facilities, and are a trusted provider of high . quality janitorial services. The individual authorized to make representations for the fain, sign on behalf of Santa Fe Building Maintenance, and to bind a contract is Irineo Nuno„ General Manager. I can be contacted by telephone or by email: Santa ,Fe Building Maintenance 15644 Palomino Drive Chino Hills, CA 91709 TO; (909) 6062756 Fax: (909) 606 -6469 E -mail: , lrineoa).san;atohtdnxaiaxt.cotn We look forward to the opportunity of becoming a trusted and valued partner, for the City of Santa Ana Police Department. Sincerely, lrineo Nuno General Manager s;. �E Santa Fe Building Maintenance is a small, independently women owned business, which.provides professional cleaning services to various privately owned companies and government facilities. Since its establishment in 1978 Santa Fe Building Maintenance has been a choice provider of quality services for government and private companies throughout Southern California for almost half a century. With its strong connection to Southern. California, Santa Fe currently services The San Bernardino County Superior Courthouse for which has been providing services since 2001, and other prominent clients such as City of "Vemon,.ltanoho Cucamonga Superior Coitithouse, Orange County Administrative Headquarters, City of La Quima, among others. (Please refer io the "Relerenae "section of this Packageformore information) Santa Pe Building Maintenance currently employs more than 60 dedleated, professional supervisors and maintenance personnel, who are capable of meeting, the client's every demand and quality standards. Under the current management, innovation and entrepreneurial leadership have allowed the company to grown into a thriving, quality maintenance service provider. One of Santa Fe's strengths is its in depth management and administrative support for its field personnel, This support has created a trained loyal workforce with the skills to provide quality service that is consistent and dependable„ Santa Fe currently services and provides professional custodial services to more than 1 trillion square feet of government facilities and of private commercial alfice space daily. Santa Fe prides its. self in that it has never been debarred from a contract and that no contract has ever been canceled due to the lack of quality of its services. The company management staffs, with over 50 plus years of combined experience in theiatti'torial and maintenance field, help design the techniques, procedures and approach of all work plans. They implenicut their experience along with a previously written plan of approach and procedures to enhance and ensure that all facets of a current project are successfully completed on a timely manner. While thane are currently several companies that provide janitorial services, Santa, Fe distinguishes from the others on the professionalism and experience that Santa Fe requires from all its' field employees, o£ilco staff, and supervisors. Being a small business, we put greater care an emphasis on the quality of our work and the supervision of our employees, What differentiates Santa Fe from the competition is our commitrient to provide more than just "a service" to our clients. Santa Fe Building Maintenance has the financial capability and is currently in good financial standing, as there are no pending mergers, no bankruptcy, no pending litigations, and no office closures. We have a history of working effectively with counties and govarntnent facilities, and are a trusted provider of high quality janitorial services, Santa Fe complies with all federal, state and city, labor laws that may pertain to our kind of work. Oux business license is up to date and would inunediately begin the process to obtain any other require permits /lioenses; in order to do business with the City of Santa tuna Police Department. Name r Santa Fe Building Maintenance Address: 15644 Palomino Dr. Chino ]Hills, CA 91709 Telephone: (909) 606.2756 / 1(877) 782 »3.23 Toll Free Fax. (909) 606 -6469 Rfe &site; aveoa .sazntafebldmaint.soara Legal Status Sole Proprietor Inception year: 1978 Year in Business 35 Firm Size 60 Full time Employees Certifications Certified Small Business by the State of California Services: Professional Cleaning Services 0&e,i curs 9t00am to 5 :00pm Service Hours Services rain 24 hours. 7 Days a week Service Areas; ® San Bernardino County Orange County Riverside County a Los Angeles County Ventura County Shag Diego County Client Sectors; • Government Facilities • Commercial Buildings • ]Private Facilities • Industrial Facilities q General Services. Special Service; • Cleaning Service • Floor Maintenance Services • Window Cleaning. Services • Carpet Cleaning Services Blind Cleaning Services ■ Carpet Steams Cleaning Services Pressure Washing Service 24 hour Emergency Janitorial Services Located on 156441'alomino Dr, Chino Hills, CA 91709, Santa Fe Building Maintenance has been conducting its business of providing professional janitorial services for over 35 Years by a sole proprietorship. This is the main, office h, which costumer, service, sales & marketing, and administrative efforts are conducted, as well as the enlortenment and administration of the contractual performances as indicated and governed by applicable federal, state & local laws. and regulations.. With over three decades of experience, we have developed a clear understanding of the specific regniisculcaN and objectives of quality Janitorial services. Santa Fe building Maintenance is a full service building maintenance company. We specialize in janitorial services, ineluding; carpet & floor clean" ing , interior &c exterior window cleaning, upholstery cleaning, pressure washing„ among other cleaning services. Santa Fe Building Maintenance standards are kept high with our unique personal training of each employee and our dedication to service our client needs Santa Fe's mission is to add value to the organizations we serve. This commitment is exemplified by our intensive employee- training curriculum that emphasizes Total Quality Management (TQM). Our training programs ensure that all employees develop a proactive attitude, role and work emphasis focused on customer satisfaction. In addition, Santa Fe is dedicated in developing and utilizing the most up to date cleaning procedures along with the newest technological equipment, as welt as autornating many manual procedures in order to improve each of its' employee's productivity in cleaning, Customer satisfaction is the yardstick Santa. Fe utilizes in measuring its success � �zv Santa Fe Building Maintenance proposes to provide janitorial services to the City of Santa Ana Police Department facilities, has explained and required in accordance to the specifications listed in the RFP #13 -015 , Section 5,4 " Scope of Services, Equipment & Supplies'% Santa Fo's approach to meet the required services will be by using the Systematic Team Approach, The Systematic Team Approach will ensure that all work is performed . according to the contract requirements by utilizing a system of cleaning personnel, supervision, reports and logs insuring that the facility is cleaned and maintained up to or above Santa fe'e's and the Police Department service standards, The systematic team approach is based on realistic goals and on responsiveness & understanding of the specifications, Santa Fe will use this apprpaeh has it "s been very successful with other projects of similar magnitude, The Systematic Team Approach consists of cleaning personnel assigned to a task or an area in the facility. Each team member is responsible for the completion of work on its assigned tasks or Area Given the City of Santa Ana Police. Department requirements, Santa Fo Building Maintenance proposes the following staffing.: (1) One On-site Supervisor ($) Five Full,,time General Cleaning Personnel (4) Four Part -time General Gleaning Personnel (3) Three Emergency On -call Staff (�a$. site Startaylsol Duties might include bUt are not.lini ted to, • Insuring work is done it, time • Making sure employees are following safety procedures • Quality control • Employee performance. • Employee training • Employee Duty &`Cask assignment • Daily & Weekly site inspections • Helping out with Gleaning Duties eaD a a1 lea<aaea s (Tate &xtaar5): Duties might include but are not limited to: Q Cleaning Bathrooms • Cleaning, Offices • Cleaning Cubicles • Dumping trash • Emptying waste baskets • Dusting furniture • Window Cleaning • Vacuuming of all carpet • Sweeping & Mopping • Replenish consumable paper products Siaeeial Clean iazv Teclh ieian laaflr 4S'i Chef Care ; Their duties will include but are not limited to: • Floor Waxing • Floor Stripping • Floor Shampooing • Interior and Exterior window cleating • High surface cleaning • Light fixtures and AC vents cleaning • Floor and Carpet maintenance On-Call General Cleaaaers ,laaaltanrgj Duties might include but are not Minted to: •. Cover absent employees To achieve high level of quality service, and in order to meet the Santa Ana Police Department requirements;, Santa Fe will be using the Scope of Work provided on the REP# 13 -015,, which is as follows, p A (ILTT' CLEAlgi G DALLY Drinking Irountaai s And Sinks' Remove alt obvious soil, streaks, smudges. , from the hardware, including the spouts and drain. After cleaning and disinfecting, the entire drinking fountain and/or sink (sink refers to all sinks in coffee roams or lounges too shall be free of streaks, stains, spots; smudges, scale, and other removable soil. Oil is not to be used to polish metal 'fixtures, If needed, lime away or a similar product shall be used to eliminate water build -up !ash BasinsJolilets riaa is and Showers; Apply a germicidal detergent solution to all surfaces of wash basin, toilets, toilet scat hinges, pipes, urinals, showers and adjacent surfaces,. Dry all metal surfaces of faucets, handles, valves, etc. Shower wall, floor and soap swan, mold and mildew shall be removed daily and drain screens cleaned of hair and lint, Oil is not to be used to polish metal fixtures. Entrance Mats: Remove moisture, wet or dry soil, and any debris from carpeted entrance mats. Ensure mats are properly positioned on the floor. Floor Drains: Clean all floor Drains and remove coiTosion and tarnish. Vacuuming of Ca ets: Remove visible and hidden soil and debris from the carpet surface and from within the carpets pile, Chairs,, trash receptacles, power cords, boxes, and other such items shall be tilted or moved when necessary. Special attention shall be paid to corners and along walls, under and between furniture, to insure carpet is thoroughly cleaned in all areas. The carpet shall be free of all visible soil and liter. For noise reduction, which is essential to the 411 emergency police dispatch operation, the built -in vacuum system supplied by the Police Department will be used when vacuuming the Police Communications area. Floors: Remove soil, hair, dust and debris from non - carpeted flours, Trash receptacles and other such items shall be moved as necessary and returned to their appropriate location. All accessible areas of the floor shall be damp mopped, Care shall be taken to prevent splash and mop marks from being visible art furniture legs, doors, etc, "Caution and Wet Floor" signs shall be placed so as to provide suffietem safety measure, After a, floor has been damp mopped, it shall have no puddles water and be free of soil, stains, debris, streaks, and swirl marks. All Bret floor signs shall be removed and put away after the floor surface is dry. Rk229line o#' 7Poilets mead i1e gnats^ Remove scum, mineral deposits, rust stains, etc, nncnrooita,s» mzid R ocher Roororas Damp wipe and disinfect all icon -wood hard surfaces Of furiutitte, fixtures, walls, partitions, doors, and lockers. Special care shall be taken to insure these surfaces are not scratched, damaged, or stain.. lDaily Vacuuming of affi F abrie F ua mitaare Saarfaees: Remove all dust, lint hair, litter, and dry soil from all fabric surfaces of chairs, couches, work station partitions, and other furniture vAtb a fabric covering. lDua_ , ting,,of'Locker'i ' oess; Dust locker tops in dressing areas; storage rooms, locker rooms and maintenance areas, �7 tea" R' ,,, �;e Dustine of Building Surfaces. ,Remove all dust, lint, litter, dry soil, etc. from the surface of ledges, window sill, locket' tops, and fare extinguishers. This shall also be done for computer tops; wall and door frames and sills, light switches, pictures, partitions, rails, and other types of fixtures and surfaces which are not oonsidered to be furniture surfaces. This also applies to specialty for specialty equipment such as test equipment, computers, typewriters,, calculators, etc, which are located anywhere between the floors Surface, up to nine (4) feet in height. Dusting shall be accomplished by the removal of soil from the area not by moving it from one Surface to another. This includes the cleaning of the atrium wood ledges. Dusting shall be completed using micro dusting wipes.. lEruaztying of all trash and Ash Recepfacles° All baskets, cigarette ash receptacles and Other trash containers shall be emptied and returned to their initial location. Boxes, cans, papers, and other containers. marked "TRASH" (or are obviously trash) shall be removed, All waste firm such receptacles shall be removed from the area and emptied into a designated trash dumpster or receptacle in such a manner as to prevent the adjacent area Fiona becoming littered by such trash. All recycle bottles and plastics will be picked up. 9eural "leanan : Remove any found litter and clean unsightly soil from building, fixtures, walls; door frames, and surfaces, Remove any spilled liquids or solids. Remove carpet stains. Pick up abandoned lunchroom trays or utensils and deliver them to the lunchroom. RearraRgigg Of JEMM— ature° All furniture moved by Santa Fe employees during the performance of services shall be returned to its appropriate location.. All items such as trash receptacles or desk chairs shall be moved so cleaning can take :place underneath them and then they shall be returned to their appropriate location. Rlffift nf. li enserss Check and refill each toilet paper dispenser, soap dispenser, . paper towel dispenser, toilet seat cover dispenser, and feminine hygiene product dispenser. The supplies shall be placed in the dispensers in accordance with the directions of the supply and. dispenser manufacturers, Soap dispensers and adjacent surfaces shall be wiped to remove spillage. Care shalt be taken not to damage, dent or bend the dispenser. ae� �dmg �� c ur ,► a na r xao►ste c�z Yamel or Wall1 all 'c Stains: Clean all stains as quickly as they are found, so as not to allow thew to set into the fabric. If the stain is a coffee spill, use product similar to Interface Coffee Breaker (supplied by Santa. Fe) and follow manufacturer's recommended procedures. Do not extract or blot, simply spray affected area, A Reolacenment of Trash Reccntacle Liners: All soiled or torn trash receptacle liners shall be placed with a new trash receptacle liner, The liner shall be replaced in such a manner as to present a neat uniform appearance, bypt and Fixtures: Remove smudges, fingerprints, marks, streaks, tape, etc, from the surface of ledges, windows,, partition glass, window sills, fire extinguishers; counter tops, walls, doors, door frames and sills, pictures, partitions, rails, and other types of fixtures and surfaces, This includes all items from the floor surface to l l feet in height, Care shall be taken not to permanently mark, scratch or discolor the surfaces. Spot Gleaning of rrash Receptacles: Remove nonpermanent stains and soil from the interior and exterior of trash receptacles. FOUce. N AC111ty & .tail),: Remove cobwebs from overhead surfaces and lights affixed to the building entryway areas. This includes cleaning the exterior of glass and metal doors, door thresholds and hardware, Sweep the (2) two fourth floor patios and wipe dawn their handrails and railings. Sweep or hose down the paver area outside the Community Room entrance and wipe down the handrails outside the Police Department lobby, Sail lobby and Community Room. Remove any litter, cigarette butts, or bird droppings in these areas too. workstation Glass: Clean both sidess of all surrounding building entry door glass and entry doors for a. uniform appearance free of 411 smudges, fingerprints, stains, streaks, lint, etc, Reprove any paper and tape, Clean all mirrors in restroo in, lockerrooms, and fitneo center in the same manner as above, Spot clean office and work station glass as needed on a daily basis. Clean glass entrance doors to police Facility and Sail twice daily, Cleaninz of Micro rave (D =: Clean inside and outside of all microwave ovens, removing crumbs and spills. Parking areasi: Empty trash receptacles and smoking urns in patio, balcony areas, and parking areas. Clean receptacles as needed each time. This includes receptacles that may be, placed outside any entry doors, such as outside the, front of the police department, jail and police community rooms, employee north entrance areas. Breakdmwu of Cardboard Bgxes: Cardboard cartons are to be, broken down flat and put into the proper trash container, including any boxes on the loading dock, i s S .01 SP.01 Cleaning of Ceilings: Remove any toilet paper, cobwebs, dust buildup and other debris from the. ceiling, ceiling vents and ceiling light fixtures holders. IDtastinQ of "V AI and C eilin : Remove all dirk, lint, litter, cob webs, dry soil, etc, from was and ceilings. Cleaning of Wood Furniture: Care shall be taken not to scratch or mark wood surfaces, while insining that they have been thoroughly cleaned. Cleaning of Fitness Center Exercise EquiPment: Wipe down all metal to polish oft' shoe marks and sweat stains. Clean upholstery and wipe off shroud and side rails of the treadmills, as well as the consoles on all treadmills and other machines to remove sweat and stains, Clean tops of any rubber gnats and under each treadmill by extra - vacuuming up the dust and black motor powder. Cleaning of Lunehroom: The entire police lunchroom, including cashier, restrooms, eating areas, vending machines, hallways, glass and painted doors, and refrigerators are all included in this contract, Areas should be cleaned so grease, dint, food particles, trash and other litter are thoroughly cleaned and removed from surfaces, This area needs to reinain a healthy and clean environment on a daily basis, safety arrd Precaution$ 1Vleasurs: secure work area and equipment to prevent passage by the general public and City Staff, and denote it As such. Work area and equipment shall stay under that condition until work is complete, equipment is vacated„ and passage is safe by the general public and Police Departrnenf employees.. The proper quantity and type of safety signs, such as "Caution Wet Floot" shall be placed every time conditions exist that warrant such signs. Signs are to be picked up and stored in the proper janitor room once the condition no longer exist to warrant such signs. )LE EKI; Cl�,eag 2 two Policy Lunchroom Refri erators: (One refrigerator- on Mondays, One refrigerator on Fridays).Clean interior and exterior of refrigerator surfaces. Dispose of aft food and temporary containers. Do not dispose of permanent containers, such as those made of glass or metal, Empty contents of permanent containers; wash them and leave the permanent containers in the designated lunchroom area, S ra l3uffnn of hard f'laors: Clean and restore a uniform glass and protective finish to resilient file or terrazzo floors that are finished with a floor finish. All chairs, trash, receptacles, etc, shall be tilted or moved where necessary to spray buff underneath. The to b� ka entire floor shaft have a uniform, glossy appearance, free of scuff marks, heel marks, and other stains, and shall be removed from baseboards, furniture, trash receptacles, etc. ROOM o Blinds nand I7raaseries: Clean all blinds, shades, and draperies. Care $ball be taken not to spread dust into the air. Clean all ITVAC vents and area .immediately surrounding them. Dust all atrium ledges at the glass/wood railing areas and at the atrium stairs. Dust lunchrooms drywall ledges, Care shall be taken not to spread dust into the air. Hi ustin : Remove dust, cobwebs, oily film, etc. from all fixtures and surfaces above I I feet from the top of the Roof. This includes lights, grills, light fixtures, pipes, sprinkler system, cables, ledges, walls, atrium wood and ledges, ceilings, vents, etc. Care shall be taken not to spread dust into the air, Dust free products shall be used such as micro fiber dusting rags. Arta " 1u�17YY' €i;iC`J _..- department supplied hose, wash down area brto Rdor drain, :Pickup trash Machin e 3cmbbing of Glazed Tile aaand Sto ae r9oora: Deep cleaning; to be performed in a rnarmer to remove heavy stains, mildew and mineral deposits from the surface. After scrubbing, the surfacea shall be, rinsed thoroughly or remove ail remaining cleaning solution. After cleaning, the floor and grout shall have a uniform appearance free from frhn, minerals, deposits, corrosion stains,, etc. Areas not accessible with the scrubber shall be manually scrubbed with an abrasive pad. Apply sealer to the areas, after machine scrubbing except in shower areas Re-Waxing Vianvi 6c Ville 1Claora: If there are black marks, marks from chair glides, or imbedded soil in the fmish, they shall be removed before re- waxing. A uniform coat of approved floor finish shall be applied. After the finish has dried, the appearance shall be uniform with no visible stress marks, swirls, etc. Remove all stripping or detergent solutions from the baseboards, door, or other non -floor surfaces and in adjacent spaces, a ee; f'ieani-n-9: Carpet cleaning is usually done a quarterly basis, coordinated through the Police Administration Manager to determine exact cleaning locations. Care shall be 11 r taker to insure the carpet is thoroughly cleaned and dry prior to opening the area up to foot traffic. Cleani nFJWinc -down of Vehicle Stork e Lockers: Wipe down the outside lockers of any dust, dirt, or debris. Care shall be taken not to spray any cleaning solution or water directly into the lockers through the open slots. RLAM ALLX Apply furniture polish to all natural wood paneling and furniture, AS NE ED Stairwells (as needed l. cleanhnop the four cement stairwells located at each comer of the Police Department Facility Stria and Refwlsh II 1D0 Floore (as needoft All non -fixed furnishings such as tables, chairs, desks, trash receptacles, storage containers shall be removed prior to stripping unless exempted by the City, Remo vo, all removable marks, heel marks, scuff marks, rust stains, gum and other types of stains and soil. Manual scrubbing devices shall be used in areas inaccessible to the floor machine SjPFCTFI r AS TS3 JIF V )VLgIN'p'AI1V Ii aiq Faeigi " (on daily basis) cleaned between 6 00am and 10:30 par seven days a weck including holidays First Floor- Medical Qf%ices -1I -1112, 1171114, IH115 Central Cornrol Room and I Employee restroom Kitchen Restroom 113 and 1.0 Booking (employee area only) Booking area restrooms 117 and 1 E Attorney Visitation Watch Commander's office Seeon_„ , ,, d 006r- All of Jail Lobby and 2 public restrooms Exterior entrance area Loom #-2144 Jail Administrator Room 42145 Jail Manager 12 i C Room #214.9 ,Tail Manager Jail Briefing/roll call room, and 1 employee hallway restroom All of Records and Administration areas including 2 restrooms, hallways and coffee car area, conference room Visitor Hallway Sallyport hall and release vestibule (exterior and intarior) Third floor- Medical offices -Room #31108, 3H109 Citizen visitation area, including visitor elevator Staff Rettroom 3A Room #3H 1.10 Four Floor- Medical & Dental Offices -- Room #413108, 4HI09 Citizen visitation areas Staff restroom. 4A Pollee fasila -- day use areas cleaned between, 6.:OOam and 2:30 pro five days a week Monday-Friday excluding holidays First floor- Room #11131 -9 Office Room, #1159 Building Maintenance Office on Loading Dock Roll -Call Room Room #12.19 Property & Facilities Division Commander Men's and Woaten's locker rooms, restfooms West men's and women's restroorns Seeoud flog�r� PD Lobby Room 92136 Patrol Bureau Cormander Room 921.19 Press information dfficer Room #2122 District Commmandei Room #2124 District Commander Room #2115 District Commander Room #2128 District Commander Room #2130 Professional Standards Commander Room #2175 Traffic Division Commander Room #2172 Records Manager Room #2161 Station Supervisor Room 92163 Watch Commander Sgt. Office Area West men's and women's restroorrs Lobby men's and women% restroom$ 13 Lunch Room Report. Room Hallway between Report room and Record's officer counter Records Evidence office area and viewing room Third Fluor- Room #3160 District Investigations Division Commander Room 93213 Investigations Bureau Commander Room 43167 CAP Division Commander Special Investigations Area West men's and women's restmoms Fourth Floor- Room #4171 Chief of Police Area: Chief's office, & restroom, conference room, and administrative, clerical and copier areas, and intelligence Sergeant's office Room # 4164 Room: # 4166 Room # 4167 Room # 4168 Room # 4160 Room # 4162 Room # 4156 Room # 4151 Roam 114157 Computer. Services Manager Room # 4146 Fiscal Office area, File room, Fiscal officer and employees Room # 4131 Computer Analysis Room # 4155 Grime Analysis Room # 4159 Personnel Interview room Room # 4116 Vacant Room # 4114 Communication Division Commander, 2 restrooms „break room, 911 area Room # 4224 Training Division Commander Room # 4227 Video Training Area: four (4) rooms Room # 4212 Driving simulator room Room. # 4244 urea; seven (7) Professional Standards offices, conference room, file room and reception area. Police Fuei9iiv — High: Use Areas cleaned between 2 :00pm and 10:30 pm seven days a week including .ha5days 14 First Floou- All of Men's and Women's locker rooms, restrooms, showers, and sleep centers.. Bruce R. Carlson Fitness Center and Aerobics Room Halfway Room #1119 Roll -Call Room Men's. and Women's west side restrooms Exterior parking lot and both levels of parking structure 2 Atriums Sec and Floor- Room #f2114 Patrol Conference Room Suspect interview rooms andmug/print rooms Room 9214:5 copier room Room #2161 Station Supervisor & Juvenile holding rooms Room #2152 Watch Commander's Administrative Office Room #2163 Watch Commander Main north/south patrol carpeted hallways. All of Police Records and Front counter area Lobby and two restrooms Officer report room Hallways to lunchroom Lunchroom and two restrooms Community Room, foryer, and two restrooms ThirFloor- Men's and Women's westside restrooms Fanrth oar- All Of Communications Division, including office, break room, two restroomis, hallways, an `1'R U area. ]LO—lice L fill – general area - cleaned between 2:00pm and 10,30 pm five days a. week. Monday- Friday excluding holidays IN P 0 An Itoq -Z6 A� w w a, O U H � o � ro O O q b. N a G yN Q b zi e q �i M, a Ri P I CIO M 00 00 o 4 w H � o � ro O O q b. N a G yN Q b zi e q �i M, a Ri P I CIO M If you ask most janitorial service provides, what would be the most important part of their quality control program? you would probably hear statements about how great their supervision is, here, in Santa Fe Building Maintenance, we understand that it takes more than just great Supervisors to perform good quality service. Quality is a priority to all Santa Fe Staff. That is why we have created a seven step quality control program to insure that we maintain a high level of service and efficiency.. The seven step quality control program that Santa Fe utilizes is as follows: 1) Hiring 2) 'Training. 3) Supervision 4) Evaluation and performance incentives S) Staff and Management Communication 6) Proper tools (Equipment & Supplies) 7) Safety Rules and Regulations. Awareness The Process begins with the personnel department at the hiving process. Hiring the right motivated person, who has the necessary abilities Santa Fe Building Maintenance is looking for on an employee, is the first part, Making sure that we have the best qualified employee is the second part. When we interview applicants, we look for motivation, attitude and experience.. The personnel we hire for the job has to have at least three good references preferably from previous employers. They have to be motivated individuals who have the right attitude and the willingness to team new skills. For some clients, background investigations might also be part of the hiring process. Finding the right personnel who will do well at providing janitorial service is the first part of Santa Fe's seven step Quality Control Program. The second stage starts with training„ Providing the proper training is essential in improving performance standards and good quality control. It's not enough to just show a new employee training videos and reading material. That is why Santa Fe utilizes a very comprehensive training program to train new employees and to keep all employees up to date on new cleaning methods. With the help of some of our vendors we keep up with the 17 z M� latest training on machinery and cleaning techniques, Santa Fe also utilizes resources outside of the company such as training schools and cleaning seminars. As most companies might say, supervision is the most important part of a good quality control Program. Santa Fe's supervisors are of the most experience on the janitorial field. With many years of experience and expertise in providing janitorial services they know what good quality service looks like and what a customer expects, That is why we supervise frequently depending on size of job and orn the amount of staff being employed at a job site. Our supervisions are done not to intimidate or harass our employees but to motivate and instill trust on their supervisors. As quality of service rises supervisions Haight become less frequent depending on contract an customer requirements. Good supervision is essential in our line of work, but is only part of a process to create quality service. Evaluations and incentives are important to keep a low employee turn over within a company, Feedback through regular supervision allows Santa Fe to see a clear picture of what is going on with its work force. It allows us to see if work performance and quality of service are being met by Santa Fe's cleaning standards, It also helps us determine where our faults are, and the areas we need to improve on. Incentives are giving to those who go beyond the company's expectation. Opportunity for advancement within the company aid bonuses /gift cards are some of the incentives offer by Santa Fe Building Maintenance, Good communication flow between employees and management are essential for a stress free and happy work force. A stress rice and happy work force leads to good quality service, Respect and being supportive allows management to build trust with our employee& The trust that we build with our employees allows us to have better communication: between our employees and management, We encourage workers to speak freely of new ideas and new ways in which we can improve our service, and to commorticate any problems, work or service related_ Like with any great team or company, communication is essential for success. Training and supervision are important but if employees do not have the proper tools, materials and machinery they would not work and clean efficiently, Santa Fe want all of its staff to take pride on their work, providing them with.the proper tools and training, allows employees to perform at a higher level. Any equipment damaged or not suitable for work is quickly repaired or replaced. Damaged or improperly cared for tools are safety hazards and are obstacles for employee performance. Equipment working at their peak performance is what Santa Fe strides for. The last part of Santa Fe Building Maintenance Quality Control Program is safety. Not having a single accident.with in the past 10 years says a lot about our safety program. We make sure that all safety procedures are understood and followed by all of our staff. Properly labeling of cleaning products, putting.MSDS forms at each jab location, and 18 attending safety seminars, are just some of the ways Santa Fe insures employee and customer. safety, Having a safe work place is what Santa Fe has obtained at least for the past 10 years., This is something that we are very proud off. We want our work sites to be a pleasant and safe environment for customers and employees alike, This seven step quality control program is what Santa Fe Building Maintenance utilizes to instill and maintain quality control within its work force. Hopefully this will give the City of Santa Ana Police Department a clear understanding of Santa Fe's quality control program, Implementation of the Quality Control Program for the City of Santa Ana Police Department. Now that you have a better understanding of Santa Fe Building Maintenance Quality Control Program, and implementation plan has been designed for the facilities of the police department. Santa Fe will use a team of quality control. trained personnel, in order to inspect the facilities; The Plan will consist of the following: 1. Weekly inspections (by on -Site Supeivisor') 2, Monthly Inspections (by Quality Control Personnel) 3• Santa Ana Police Department Facilities Management feedback 4, Reports 5, Incentives ds Enforcement Santa Fe will assign an on -,site Supervisor to perform supervision and to handle all aspects of the cleaning services; all employees (,anitorslpdineipal eustvdians) will report to this lead person. With a dedicated Account Supervisor and an on -site Supervisor serving has a central contact point to all field employees, Santa Pe will be capable of making a "quick response" decision without consulting our main office and most emergency situations would be handled in a timely manner.. Weekly site inspections will be conducted by the On-site Supervisor assign to the facilitie& The weekly inspections will assure that employees complete their daily �4z weekly assign tasks at a safe and timely manner at the end of each week. on -site Supervisor will also monitor that all task are completed as mentioned in section 5.3 through section 5.3.34 "Specific Maintenance Tasks ". Any major deficiencies that are found on the weekly & daily inspections shall be corrected the next working day. If assistance is needed to correct any deficiency, support will be available from the Area Supervisor, our Office and other Supervisors and Staff available in the area. Random monthly site inspections will be conducted by a team compose of one or more supervisors who will meet with the Santa. Ana Police Department assign. representative, Their site visits will be as required by the City Of Santa Ana Police Department or during 19 d I 1I f'a � the working hours of cleaning personnel. Their site visits during the working hours of the cleaning personnel, would be in order to supervise employee performance and to insure that all personnel follow safety procedures while performing their duties. Their presence at the worksite shall not be to intimidate employees but to serve as support to the work farce. Using their experience on the cleaning business, the supervisors would offer their expertise pertaining to certain tasks, services, tools, etc, malting the workforce more safe and efficient while monitoring the duality of services. Santa Fe Building Maintenance will utilize a data collected from site inspections and police department feedback in order to measure service performance. Such inspection data will allow its to identified flaws in the services being provided, whether there's a problem with, our work plan or whether the personnel are not performing up to Santa Fe standards, Our Quality Control Team will also meet with the police department assign representative during their monthly inspections. The QC team will walk the facility with the assign representative and will review any concerns the City of Santa Ana Police Department may have as well as to receive service feedback, Reports will be used to analyze the performance of services being provided and the performance of employees, These reports will allow Santa Fe to collect important data such as quality of work, supply inventory, employee performance, etc. The Reports would. allow Santa Fe to improve the services being provided, employee performance and supply purchasing. The following are just some of the information that Santa Fe collects in order to improve and rate performance: • Quality Inspections Deports • Inventory Reports • Lnzployce Performance Reports • Costumer Complaints/ Requests Furthermore, incentives and disciplinary actions will be used in order to encourage service performance and safety performance, (Xncentives might include gift curds, check bonus, company advancement; Disciplinary actions might include suspensions, warning slips, termination). The acknowledgement thrut the use of Incentives of a "job well done" or "safety performance" will encourage. work force to perform at their best and will keep theta motivated. Enforcement o£ all rules, safety procedures and work requirements than the use of disciplinary actions will insure that all personnel conduct - themselves in a professional way. (Note, All employees will have a chance to challenge /dispute any disciplinary action, given to them). 20 s' N rt 4 5W_ Santa Fe Building Maintenance will support its staff providing services for the Police (Department,. via the following guide of communication City of Santa Area Police Department Assign Representative Cleaning; Staff, Unable to provide mines at this time due to the Uisplaceddantre rfal Act « Aaaount /Cotoraet $apermswr Following the above guide of communieation flow. chart, Santa Fe Building Maintenance will provide cell -phone numbers of project supervisor(s) and contract administrators }, to the City of Santa. Ana Police Department assigned representative, The company field communication will be conducted as follows: 1. Santa. Fe's project supervisor and/or office personnel will contact On -site Iead janitors via cell -phone or in person. 2. On -site lead janitors will pass on orders to rest of faeld personnel, (Note. For emergency purposes all employees must provide a home -phone or cell -phone number where themselves or a family member can be reached while on or out of work site.) 21 ,wrote Fe BBUILDING " MAANT�ANCM Santa Fe Building Maintenance Santa Fe Building Contract Administrator; maintenance Management Irineo Nuno Support Logistics & Supply • Teeming Prgject & Account Quality Central Supervisor. Operational Management Gilbert .Iaramillo Human Resources Emorgenoy Response Cleaning; Staff, Unable to provide mines at this time due to the Uisplaceddantre rfal Act « Aaaount /Cotoraet $apermswr Following the above guide of communieation flow. chart, Santa Fe Building Maintenance will provide cell -phone numbers of project supervisor(s) and contract administrators }, to the City of Santa. Ana Police Department assigned representative, The company field communication will be conducted as follows: 1. Santa. Fe's project supervisor and/or office personnel will contact On -site Iead janitors via cell -phone or in person. 2. On -site lead janitors will pass on orders to rest of faeld personnel, (Note. For emergency purposes all employees must provide a home -phone or cell -phone number where themselves or a family member can be reached while on or out of work site.) 21 s Y Santa Fe Building Maintenance as had a lot of experience working with city, county, and government facilities. Santa Fe is aware of what The City of Santa Ana Police Department expects from, a service provider and our goal is to meet and exceed those expectations. Below is a list of similar projects that Santa Fe currently provides janitorial service to: City of Vernon City of Vernon 4305 Santa Fe Ave,. Vernon:, CA 90058 6,;,,453 ucaF't Conim?won Mr. Scott Rigg (323) 583 -8811 Ext. 279 E- rrnail: 'Ift21 i! .Lk' 11an.Ca.US Santa Fe Building Maintenance currently provides daily janitorial services to multiple City of Vernon facilities that compose approximately 63,453 square feet. Facilities include: • City Police Department • City Hall • City Public Works • City Yard • City Light and Power • Petrelli Facility The services that Santa Fe provides include: • Restroom Cleaning ► Offices, Cubicles and Conference Room Cleaning • Carpet Maintenance (Carpet Shampoo, Steam Clean, Txtraction) • Tile & Hard Floor Maintenance ( Stripping & Waxing, Polish & Buf(i ng) • Window Cleaning Pressure Washing Exterior Cleaning Among other On -Call Emergency Cleaning Services, 22 11 D etads: Hall of Records 222 Nest Hospitality Lane Sap. Bernardino, CA 92415 -0022 108 (1� ,_00 S,e Ft Contact Person: Mr. Richard Harper (909) 518 -6700 E -Mail: F&I ard.Nar r xa c. c P ov ,Santa. Fe Building Maintenance currently provides daily janitorial services to the San Bernardino County MI of Records facilities that compose approximately 108,000 square feet Facilities include; a Conference Rooms a Staff Cubicles a Record Processing Rooms a Staff Offees , a Public Areas a Record. Storage Rooms The services that Santa Fe provides include: a Day- porter Service a Restroom (Private and Public) 6 Staff Lunch Room Cleaning a Carpet Maintenance (Carpet Shampoo, Steam. Clean, Extraction) a Tile & Hard Floor Maintenance ( Stripping & Waxing: Polish & Buffing) a Window Cleaning o Pressure Washing a Exterior Cleaning 23 w ►.` ♦^ t y etalls: San Bernardino County Superior Courthouse 303 Third St. San Bernardino, CA 92415 128,009 S gFt Contact Person:' j Ms. Tawam Ellison (909) 387.2251 E -mail: tell %an!crfn7 „sbcaunty.eav Santa Pe Building, Maintenance currently provides daily Day- Porten and Janitorial services to the County of Sari Bernardino Superiar Courthouse facilities that compose approximately 108,000 square feet. Pacilities iinclude: • Court Rooms * Deliberation Rooms o Court Holding Cells • Judge Offices * Public Areas. Record Storage Rooms. Tire services that Santa Fe provides include: * Day - Porter Service * Restroom & Shower Cleaning (Private and Public) * l(itchen Cleaning * Carpet. Maintenance (Carpet Shampoo, Steam Clean, Extraction.) * Tile &i Hard Floor Maintenance ( Stripping & Waxing, Polish & Buffing) * Window Cleaning * Pressure Washing * Exterior Cleaning M getaily: Orange County Public Library Administrative Headquarters 1501 East St. Andrew Place Santa Ana, CA 92705 80,000 5qF confacepmon: Mr, .lames Eros (714) 566.3082 E- mail.. Jarnet,.ErosO)ocparks.com. Santa Fe Building Maintenance currently provides daily Day- Porter and Janitorial services to the County of Orange Public Library Administrative Neadquasters facilities that compose approximately 80,000 square feet. Facilities include: a Staff Break Rooms a Conference Rooms a Library $taacks a Staff Offices a Warehouse a EmployeeRestroom:s The services that Santa Fe provides include; a Day-Porter Service a Restroo n Cleaning a Kitchen Cleaning a Carpet Maintenance (Carpet Shampoo, Steam Clean, Extraction) a Tile & Hard Floor Maintenance ( Stripping & Waxing, Polish & Buffing) a Window Cleaning e Pressure Washing o Exterior Cleaning 25 A City of La Quinta 2 A RetaZZS.' City of La Quinta 78 -495 Calle Tampico La Quinta, CA 97253 109,000 SQE Contact Pcraon Steve Howlett (760) 777 -7090 E -mail; bawJett tla- ui.nta, Santa Fe Bui[cling Maintenance currently provides daily Janitorial services to the City of La Quinta various facilities that compose approximately t09,000 square feet. Facilities include: • City museum • City Police and Sheriff • City Parks • City Libraries • Emergency Operations Center • City Hall • City Public Works • City Sports Complex The services that Santa Fe provides include: • Restroom Cleaning (Private and Public) • Q'lfiees, Cubicles and Conference Room Cleaning • Kitchen Cleaning • Carpet Maintenance (Carpet Shampoo, Steam Clean, Extraction) • Tile & Hard Floor Maintenance ( Stripping & Waxing, Polish & Buffing) • Window ClIeaning • Exterior Cleaning. • Super cleaning of Sport Complex • Among other on -eall and emergency services for party rentals In Santa Fe BUILDING MAINTENANCE 8.0 PRICE PROPOSAL y.rop shall provide monthly and fiscal year picing, Lmij.1a tile attached Cost Summary From. f'jt(.)ry maintellance senices. s Iccepts only F,RB. Destinatfo-n ta'Ana, California: Proposal for Qualifieation for Providing janitorial Maintenance Services For the Santa Ana Police. Departrraeut Quiffe "on. Name of Proposing, Company, Santa F"e B Tiding kaintenance Primary Contact (narne): Lalraeo urao eue ra i4ci crn er Phone Number: �Q9) 6D6 -2756 Fax Number: j2q2} 6g -6469 Vendor's Location: 15644 a onttno to fir.txlno 1itls. C.4_9709 Principal: ISb 4 11a7zr2lno Dr. f ing girls 91709 Secondary: None Location to handle this Agreenment; ?. 1 r? ro D hind f ct s f 7 09 Invoice Processla4 i.ocat'eon: 564�,P lomiran Dr, China Hil Ls_C& 917,Lq Nannie of ALyreemcxrt Actaninistrator: % n M s© General ltan;rem PhoeNumber: gA9J_6Q :1 56 Fax Number ,02� b 4469 Rnail address iriyt awra ebtdmaint ccan Surmnatry description, of organization atnd ownership of your firm: al¢, # YgtgY &easdLqfferXp 2 ,3 & 4 of thYisaekaee rte m4rjc normatton Number of years your firm has been in the janitorial maintenance industry: 5 OM, tease re er 2 L& as "thi6 ivka a f more jt r ? y A RFP 1;3 -015 29 RFF 13 �01 S CERTIFICATION OF NONDISCRIMINATION BY CONTRACTORS As suppliers of goods or services to the City Of 5anui -Ana„ the Firm listed Wow certifies that it does not discritra rate in its employment with regard to race-, color, religion, sex or national origin; that it is in compliance with all federal, 'state and local directives and executive orders regarding nondiscrimination in ernployment; and that it agrees to demonstrate positiyely and aggressively the Principle of equal opportunity inemployme1% WE AGREE SPECIFICALLY:. 1 To take affirmative steps to hire minority employees within the company. 2, To establish or observe employment policies which affirmatively promote opporturtities for minority persons at all fib levels. 3. To communicate this policy to all persons concerned, lroluding all company employees, outside recruiting services, especially those servicing minority cornmunitles, and to the minority communities at large. F113M Santa Fe Building Maintenance TITLE OF PERSON SIGNING 1rineo Nuna General Man g SIGNATURE DATE April U 2013 Please include any additional information available regarding equal opportunity employment programs now in effect vuithin your company. 30 RFP 13 -015 VENDOR'S OR'S R FERENCE,$ This sheet must be completed In full and returned with vendor's proposal. List anti describe fully Ilse 'last three contracts performed by your company, which demonstrate your ability to provide services in accordance with the specifications in herein, Attach addidenai pages if necessary. The City reserves the right to contact each of the references hated for additional information regarding your fern "s qualifications,. Re -aman .e No. 1, Customer Name: Ci. r of Vernon Contact Individual; Mr. Scott R L 435 Santa Fe Ave. Address: -,, Vernon, CA 90058 Phone Number; f323) 583-8811 Ext, Contract Arraount: $104,926.20 _ Year:, 6/1/2011 Description of services Reference No. 2. Customer Naine: City of La Qreinta Contact Individual: 78-495 CatteTampico Address:. _. La_-- _uinta, CA 92253„ __ Phone Number: _ $113,99p.00 6/30/2012 CorinmetAtununt: Year: __. — of Mr, Steve Rowlett ("760)'777 «7090 various city facilities includinw, the �eFer ice N0 3 San Bernardino County Customer Narne: Superior Courthouse Contact Individual — Ms, Tawana.Ellison Address: - -San Bernardino, CA 92415 ___ Phone Number: (909) 387 »2251 Contract Amount: _ $881900M of and services provided: Year: — 611/2007 31 MAYOR Miguel A.. PoIld. ' -' Irrterim CITY MANAGER Kcvin CYRourke MAYOR PRt? T PRO M- Sal Tnajern COUNCILMEMaERS =ig e . , i CITY ATTORNEY Sun1a R. Ca, n1ho Angelica Ammura .. CLERK OF THE COUNCIL R David aenzwd" Maria Huliar Michele Martinez Roman Reyna Vincent F. swYe'ento CITY OF SANTA ANA FINANCE & MANAGEMENT SERVICES AGENCY 20 C MC CENTER PLAZA M•14 P.O. BOX 1968 a SANTA ANA; CALIFORNIA 92702 PHONE; r /14j 6473442 a FAX. (714y 647430( PURCHASING DIVISION M46 April 9, 2013 (714) 647-6584 JANUORIAL k/AINTENANCESERvIC'ES 1. What is the current Janitorial Maintenance ConU•act worth? a. Response: Estimated $384Kannually. 2, What does the current contracted vendor pay in Parking Fees For their employees to park near the Police Department? a. Response: Estimated $470.001monthly: 3. Please olatify what areas of the Jail Facility are to be maintenaacelcleaned by proposed vendor?' a. Response, Section 5.41 Jail F to liiv of the RFP outlines this and is accurate. 4, What is the last day the City will accept questions pertaining to this RFP? a. Response,: 5;00 IM nn Wednesday, April 10, 2013 via email to CLauaneour@santa -ana org S. POLICE DEPARTMENT FLOOR PLANS ARE ATTACHED FOR YOUR REFFERENCE. All other terms and conditions remain the same. Sincerely; Eva Goods Buyer — City of Salta Ana '714 - 647 -6584 A RFP 13�015 L PRICE SUS BI 1ARY FORM Complete both pages of Us form and submit in proposal Total price for janitorial maintenance services $ 28,511.02 Year 'l of contract (Fiscal year 11-14) Total price for Janitorial maintenance services $ -- 2981934 Year Z of contract (Fiscal year 14-15) Total price for janitorial maintenance services $ 30,452.77 Year 3 of contract (Fiscal year 15-16) 31nkdow j�*rmafiom Fisc al c _ I 11-L "scal L4-15 Fiscal 15 Monthly staffing price $, L52U-00 $ _26 �038,0g $ �26558,CLQ Monthly supply price $ 1667,02 $ 3'20(L42 $ j �296A3 Other Monthly price _164,00 _.580.92 y 59$,34 Additional Services Fha c, 15 14wL a L5-16 Bci -SL- - carpet cleaning $ 0. T 0 $ 0,10 $ 1, 1 —0 (Price per squara feet) Upholstery clearzina _24,00 % -Ld -01— X4.00 — (Price per hour) &eam clearing $ -14.QL— $ 4.dd $ 24.00 (Price per hour) Dayporter. Services 15.00 $ 15.45 $159, {Price per hour) *Anv additional price breakdown information is welcome but shall be subinitted on a separate page attached to, this summary form-'Me City gives preference to -firm, pricing, Proposals Specifying 0 maximum escalation percentage during the period of diis pricing agreement shall be given preference over those offering unspecifled. price escalation, F- GAINAL 4 ORP 27 Iry V kL 4. 1 � lt U, .� RFP 13-015 PRICE SUMMARY FORM Page 2 continued PROPOSER STATFMEN'I': I have read, understood and aVve to the terms and conditions an all pages of the RFP. Upon request I shall trwisferand de[iver goods or services to the City in accordance with said terms and conditions. Maintenance 606-2756 (909) 606-6469 15644 Palomino Dr, Chino Hills California 91709 Business Address City/State Zip Code of Authorized Proposer Printed Name Date General Manager _____�909) 606-2756 Tide of Authorized Proposer Pho= Number 29 Policy Number: Date Entered: 1/8/2009 CERTIFICATE OF LIABILITY INSURANCE 7/31/2014Y) THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER VICTORIA INSURANCE AGENCY Chris D. Victoria 1740 West Katella Ave #H CONTACT NAME: CHRIS VICTORIA PHONE .(714)744 -4500 FAX Net; (714)744 -2500 E-MAIL VICTORIAINSURANCE345 @GMAIL.COM ADDRESS: GENERAL LIABILITY Senior Assistant City Atti Orange, CA, 92867 N I NSURER A: TRUCK INSURANCE EXCHANGE 21709 217009 9 INSURED SANTA FE BUILDING MAINTENANCE INSURER B: MID- CENTURY INSURANCE COMPANY 21687 INSURER C: GUADALUPE MEDINA INSURER D: /29/2015 15644 PALOMINO DRIVE CHINO HILLS, CA 91709 -5510 INSURER E: $ 5,000 INSURER F $1,000,000 COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR TYPE OF INSURANCE ADOL INSR SUBB WVD POLICY NUMBER POLICY EFF MM /DDNYV POLICY EXP MWDDNYYY LIMITS GENERAL LIABILITY Senior Assistant City Atti orney EACH OCCURRENCE $1,000,000 A COMMERCIAL GENERAL LIABILITY CLAIMS -MADE (OCCUR 60366 -65 -69 3/29/2019 /29/2015 PREMIETORENTEO PREMISES (Ea occurrence $ 75,000 VIED EXP(Any one person) $ 5,000 PERSONAL &ADV INJURY $1,000,000 GENERAL AGGREGATE $2,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: PRODUCTS - COMP /OP All $1,000,000 IX POLICY PE OT n LOG I I $ AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT Ea accident $1,000,000 BODILY INJURY (Per person) $ ANY AUTO ALL OWNED SCHEDULED AUTOS AUTOS 60486 -94 -07 01/01/2019 1/01/2015 BODILY INJURY (Per accident) $ PROPERTY DAMAGE Per accident $ B NON -OWNED HIRED AUTOS AUTOS $ A UMBRELLA LIAB OCCUR EACH OCCURRENCE $2,000,000 AGGREGATE $ CLAIMS -MADE 60499 -63 -93 03/29/2014 3/29/2015 CXCESSLIAB ED RETENTION $ 10, 000 1 1 $ 1 WORKERS COMPENSATION TWO STATU- OTH- B AND EMPLOYERS' LIABILITY ANY PROPRIETOR /PARTNEWEXECUTIVE V/N OFFICER /MEMBER EXCLUDED? (Mandatory in NH) N/A A0931 -60 -49 12/15/2013 2/15/2019 E.L. EACH ACCIDENT $2,000,000 E.L. DISEASE EA EMPLOYEE $2,000,000 If yyes describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE- POLICY LIMIT $ 2, 000, 000 A EMPLOYEE DISHONESTY 60366 -65 -69 3/29/2014 /29/2015 $100,000 DESCRIPTION OF OPERATIONS I LOCATIONS / VEHICLES (Attach ACORD 101, Additional Remarks Schedule, if more space is required) 30 DAYS NOTICE OF CANCELLATION EXCEPT FOR NON PAYMENT OF PREMIUM WHICH REMAINS AT 10 DAYS THE CITY OF SANTA ANA, ITS OFFICERS, EMPLOYEES, AGENTS, VOLUNTEERS AND REPRESENTATIVES ARE ADDITIONAL INSURED IN RESPECT TO GENERAL LIABILITY. CERTIFICATE HOLDER CANCELLATION THE CITY OF SANTA ANA APPROVED AS TO FORM SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE 60 CIVIC CENTER PLAZA P.O. BOX 1981 �� A -, P(� J�J� °'ACCORDANCE THE EXPIRATION DATE THEREOF, NOTICE WITH THE POLICY PROVISIONS. WILL BE DELIVERED IN SANTA ANA, CA 92702 Laura A. Rossini AUTHORIZED REPRESENTATIVE Senior Assistant City Atti orney HRIS VICTORIA ACORD 25 (2010/05) ©1988 -2010 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD Produced Jong Forms Bass Plus software. www.FormsBoss.com; Impressive Publishing 800- 208 -1977 POLICY NUMBER: 60366 -65 -69 BUSINESSOWNERS THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS This endorsement modifies insurance provided under the following: BUSINESSOWNERS POLICY SCHEDULE* Name Of Person Or Organization: THE CITY OF SANTA ANA SEE E0002 Information required to complete this Schedule, if not shown on this endorsement, will be shown in the Declarations. The following is added to Paragraph C. Who Is An Insured in the Businessowners Liability Coverage Form: 4. Any person or organization shown in the Sched- ule is also an insured, but only with respect to liability arising out of your ongoing operations performed for that insured. APPROVED AS TO FORM Laura A. ROSSInY Senior Assistant City Attorney BP 04 50 01 97 Copyright, Insurance Services Office, Inc., 1997 Page 1 of 1 ❑ Attach to your policy with the same policy number shown on this endorsement. ENDORSEMENT Effective Date 07 /31/14 60366 -65 -69 Policy Number of the Company designated in the Declarations ADDITIONAL INSURED - BP04500197 OWNERS, LESSEES OR CONTRACTORS THE CITY OF SANTA ANA THE CITY, ITS OFFICERS, EMPLOYEES, AGENTS, VOLUNTEERS, AND REPRESENTATIVES This endorsement is part of your policy. It supersedes and to all other terms of the poliic�cy...J�/ COUNTERSIGNED (Date) 91 -0002 (E 0092) 1ST EDITION 3.0 Y,04 -M NO controls anything to the contrary. It is otherwise s bject NRM"' /�ix59flNR[f', /�.\ Lg011f �►� Z COTC PROCESSING FORM Agreements / Amendments / De - ?lPsTi,C ", i 'Pil 3: 04 CITY OF SANTA ANA TO: CLERK OF THE COUNCIL OFFICE CLERK OF (.;Ot)1' CH, FROM: DEPT.: Santa Ana Police Department MAIL STOP: PROJECT MANAGER: Mr. Robert Carroll M -97 EXT.: 8135 AGREEMENT NUMBER (if amendment): A / N A- 2014 -173 AMENDMENT NUMBER (if applicable): ❑ 1ST ❑ 2ND ❑ 3RD ❑ NAME OF CONSULTANT/ PARTY: Sainte Fe Building Maintenance AMOUNT: ❑ * OVER $25,000 — (A) ❑ *UP TO $25,000 - (N) Note: If your agreement with a vendor exceeds $25,000 within a Fiscal Year, then you will need to obtain Council Approval. ❑ 1) NOT approved by council. ❑ 2) Approved by council. COUNCIL APPROVAL DATE: TERM OF AGREEMENT- EFFECTIVE DATE: IY14JiIII TERMINATION DATE: SIGNATURES REQUIRED: ❑ VENDOR ❑ AGENCY ❑ CITY ATTORNEY ❑ OTHER (INSURANCE APPROVAL REQUIRED BY CAO PRIOR TO SUBMITTING TO COTC) INSURANCE REQUIRED: © YES ❑ NO (Provide City Attorney Office approval) ❑ AUTO ® CGL (Commercial General Liability) ❑ PROFESSIONAL LIABILITY WO KERS COM ATION COMMENTS: Insurance Renewal ONLY. 1 * Charter amendment effective December 21, 2006 for City Manager contract authority increase; NS -2717 1:1Agreements \Form - AGREEMENT PROCESSING FORM_canary.doc Revised: 1 /17/2012 Policy Number: Date Entered: 1/8/2009 1*. R CERTIFICATE OF LIABILITY INSURANCE �� 12/22/ /2014 12/22/2019 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER VICTORIA INSURANCE AGENCY Chris Chris D. Victoria 1790 Nest Katella Ave H #H CONTACT NAME: CHRIS VICTORIA PHONE (714)799 -4500 aC -2500 ADDRE83: VICTORIAINSURANCE345 @GMAIL. COM GENERAL LIABILITY AUTHORIZER REPRESENTATIVE Oran Orange, CA, 92867 9 INSURERS AFFORDING COVERAGE INSURER A:TRUCK INSURANCE EXCHANGE 21709 09 INSURED SANTA FE BUILDING MAINTENANCE INSURER B: MID— CENTURY INSURANCE COMPANY 21687 INSURER C: GUADALUPE MEDINA INSURER D: /29/2015 15644 PALOMINO DRIVE CHINO HILLS, CA 91709 -5510 INSURER E: $ 5,000 INSURER F : $1,000,000 COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES, LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR TYPE OF INSURANCE ABEL BR POLICY NUMBER MMDDNYYY MM /DDNYYV LIMITS GENERAL LIABILITY AUTHORIZER REPRESENTATIVE 1 EACH OCCURRENCE $1,000,000 A COMMERCIAL GENERAL LIABILITY CLAIMS MADE ®OCCUR X 60366 -65 -69 3/29/2014 /29/2015 PREMISES Ea occurrence) $ 75,000 MED EXP(Any one person) $ 5,000 PERSONAL &ADV INJURY $1,000,000 GENERAL AGGREGATE $2,000,000 GEHL AGGREGATE LIMIT APPLIES PER: PRODUCTS- COMP /OPAGG $1,000,000 POLICY F7 PRO IFQT 71 LOC 1 1 $ AUTOMOBILE LIABILITY COM81N ED SINGLE LIMIT Ea accident 1,000,000 BODILY INJURY (Per person) $ ANYAUTO ALL OWNED SCHEDULED AUTOS AUTOS 60486 -94 -07 01/01/2015 1/01/2016 BODILY INJURY (Per accident) $ B NON -OWNED HIRED AUTOS AUTOS PROPERTY DAMAGE Per accident $ A X UMBRELLA LIAB OCCUR EACH OCCURRENCE $2,000,000 AGGREGATE $ EXCESS LIAB CLAIMS -MADE 60499 -63 -93 03/29/201a 3/29/2015 DED RETENTION $ 10, 000 1 $ B WORKERS COMPENSATION AND EMPLOYERS' LIABILITY ANY PROPRIETORPARTNEREXECUTIVE YIN OFFICER /MEMBER EXCLUDED? r7 (Mandatory in NH) NIA A0931 -60 -44 12/15/2014 2/15/2015 WC STATU- OTH- O L M TS ER E.L. EACH ACCIDENT $2,000,000 E.L. DISEASE - EAEMPLOYEE $2,000,000 If yes, describe under DE SCRIPTION OF OPERATIONS below E.L. DISEASE - POLICY LIMIT $ 2 , 00 0 , 000 A EMPLOYEE DISHONESTY 60366 -65 -69 /29/2014 /29/2015 $100,000 DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (Attach ACORD 101, Additional Remarks Schedule, if more space is required) 30 DAYS NOTICE OF CANCELLATION EXCEPT FOR NON PAYMENT OF PREMIUM WHICH REMAINS AT 10 DAYS THE CITY OF SANTA ANA, ITS OFFICERS, EMPLOYEES, AGENTS, VOLUNTEERS AND REPRESENTATIVES ARE ADDITIONAL INSURED IN RESPECT TO GENERAL LIABILITY. CERTIFICATE HOLDER CANCELLATION THE CITY OF SANTA ANA SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE 60 CIVIC CENTER PLAZA THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN P.O. BOX 1981 ACCORDANCE WITH THE POLICY PROVISIONS. SANTA ANA, CA 92702 AUTHORIZER REPRESENTATIVE 1 �� HRIS VICTORIA ACO RD 25 (2010/05) © 1988.2010 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD Produced using Forms Boss Plus software. www.FormsBoss.com; Impressive Publishing 800- 208 -1977 M POLICY NUMBER: 60366 -65 -69 BUSINESSOWNERS THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS This endorsement modifies insurance provided under the following: BUSINESSOWNERS POLICY SCHEDULE" Name Of Person Or Organization: THE CITY OF SANTA ANA SEE E0002 Information required to complete this Schedule, if not shown on this endorsement, will be shown in the Declarations. The following is added to Paragraph C. Who Is An Insured in the Businessowners Liability Coverage Form: 4. Any person or organization shown in the Sched- ule is also an insured, but only with respect to liability arising out of your ongoing operations performed for that insured. BP 04 50 01 97 Copyright, Insurance Services Office, Inc., 1997 Page 1 of 1 ❑ Attach to your policy with the same policy number shown on this endorsement. ENDORSEMENT Effective Date 07 /31/14 60366 -65 -69 Policy Number of the Company designated in the Declarations ADDITIONAL INSURED - BP04500197 OWNERS, LESSEES OR CONTRACTORS THE CITY OF SANTA ANA THE CITY, ITS OFFICERS, EMPLOYEES, AGENTS, VOLUNTEERS, AND REPRESENTATIVES This endorsement is part of your policy. It supersedes and controls anything to the contrary. It is otherwise subject to all other terms of the policy. COUNTERSIGNED (Date) 91 -0002 (E 0002) 1ST EDITION 3 -88 FARMERS lI `I "� �.R.R,r�3� E• Policy Number: Date Entered:1/8/2009 A� ® CERTIFICATE OF LIABILITY INSURANCE 3/24/2015YY) THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER VICTORIA INSURANCE AGENCY Chris D. Victoria 1740 West Katella Ave #H CONTACT NAME: CHRIS VICTORIA PHONN Ex_(714)744 -4500 aC Ne:(714)744 -2500 EMAIL CVICTORIA @FARMERSAGENT.COM ADDRESS: COMMERCIAL GEN ERAL LIABILITY Orange, CA, 92867 INSURERS AFFORDING COVERAGE NAIC# INSURERA:TRUCK INSURANCE EXCHANGE 21709 INSURED SANTA FE BUILDING MAINTENANCE INSURERS MID — CENTURY INSURANCE COMPANY 21687 INSURER C: GUADALUPE MEDINA INSURER D: 3/29/2015 15644 PALOMINO DRIVE CHINO HILLS, L fir 91709- 55510 T`_ab4- 11 INSURER E: $ 75, DDD INSURER F: MED EXP(Any one person) COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR TYPE OF INSURANCE ADOL O SUBR WVD POLICY NUMBER POLICY EFF MM /DDNYVY POLICY EXP MM/DDIVVYY LIMITS A COMMERCIAL GEN ERAL LIABILITY CHRIS VICTORIA EACH OCCURRENCE $1,000,000 CLAIMS -MADE ®OCCUR 60366 -65 -69 3/29/2015 3/29/2016 AMAGE PREMSESOEa occurrence) $ 75, DDD MED EXP(Any one person) $ 5, DDD PERSONAL &ADV INJURY $1,000, 000 GEWL AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $2,000,000 POLICY UEC T ❑LOC EC PRODUCTS - COMP /OP All $1,000,000 I $ OTHER: I AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT Ea accldenl $1,000,000 BODILY INJURY (Per person) $ ANVAUTO BODILY INJURV(Per accltlent ) $ ALL OWNED SCHEDULED AUTOS AUTOS 60486 -94 -07 01/01/2015 1/01/2016 PROPERTY DAMAGE Per accident $ B NON OWNED HIRED AUTOS AUTOS A UMBRELLA LIAB OCCUR EACHOCCURRENCE $2,000,000 AGGREGATE $ EXCESS LIAB CLAIMS -MADE 60499 -63 -93 3/29/2015 3/29/2016 DEC RETENTION 10 000 1 $ B WORKERS COMPENSATION AND EMPLOYERS' LIABILITY YIN ANY PROPRIETOWPARTNEWEXECUTIVE OFFICER /MEMBER EXCLUDED? (Mandatory in NH) (Mandatory /A A0931 -60 -44 12/15/2019 2/15/2015 PER OTH- STATUTE ER E.L. EACH ACCIDENT $2,000,000 E . DISEASE - EA EMPLOYEE $ 2 /000, 000 If yes, describe under DESCRIPTION OF OPERATIONS below E. DISEASE - POLICY LIMIT .L $ 2, 000, 000 A EMPLOYEE DISHONESTY 60366 -65 -69 /29/2015 /29/2016 $100,000 DESCRIPTION OF OPERATIONS / LOCATIONS I VEHICLES ACORD 101 Additional Remarks Schedule rt be attached If more s ace Is required) 30 DAYS NOTICE OF CANCELLATION E CEPT FOR NON PAYMENT OE' �REMIUM WHICti REMAIN AT 10 DAYS CERTIFICATE HOLDER CANCELLATION CITY OF SANTA ANA POLICE DEPARTMENT SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN 60 CIVIC CENTER PLAZA ACCORDANCE WITH THE POLICY PROVISIONS. SANTA ANA, CA 92701 AUTHORIZED REPRESENTATIVE CHRIS VICTORIA ACORD 25 (2014/01) © 1988.2014 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD Produced using Forms Boss Plus software. www.FormsBoss.com; Impressive Publishing 800- 208 -1977 Policy Number: Date Entered: 1/8/2009 A� ® CERTIFICATE OF LIABILITY INSURANCE 12/ 1/2015 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder In lieu of such ondorsement(s). PRODUCER VICTORIA INSURANCE AGENCY Chris D. Victoria CONTACT CHRIS VICTORIA NAME: PH FAX Ezt: (714) 744 -4500 ac No: (714) 744 -2500 E-MAIL ADDRESS. COM ADDRESS: 1740 West Katella Ave #H C Only ERCIAL GEN ERAL LIABILITY JN Orange, CA, 92867 NGAGE CHRIS VICTORIA 1 INSURER A : TRUCK INSURANCE EXCHANGE 2170 09 9 INSURED SANTA FE BUILDING MAINTENANCE INSURER MID- CENTURY INSURANCE COMPANY 21687 INSURERC: X GUADALUPE MEDINA INSURERD: 3/29 /2015 15644 PALOMINO DRIVE CHINO HILLS, CA 91709 -5510 � [ �'Z�l'Y a IMSURERE: INSURER F: $ 5,000 COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR TYPE OF INSURANCE ADDL SUBR D POLICY NUMBER POLICY SEE NMIDDIYYYY POLICY E %P MMIDOIYYYY LIMITS A C Only ERCIAL GEN ERAL LIABILITY JN CHRIS VICTORIA 1 ERRENCE CLAIMS -MADE ®OCCUR X 60366 -65 -69 3/29 /2015 3/29/2016 RENTED a occurs Ys _$1,000,000 $ 75,000 ny one person) $ 5,000 &ADV INJURY $1,000,000 GEN'L AGGREGATE LIMITAPPLIES PER: GGREGATE $2,000,000 POLICYD jECT [ - COMP /OP AGG $1,000,000 $ OTHER: AUTOMOBILE LIABILITY BINED SINGLE LIMIT (Ea accident $1,000,000 BODILY INJU BY (Per person) $ ANY AUTO ALL OWNED SCHEDULED AUTOS AUTOS 60486 -94 -07 1/01/2015 1/01/2017 BODILY INJURY (Per accident) $ PROPERTY DAMAGE Peraccidenl $ H NON-OWNED HIRED AUTOS AUTOS A UMBRELLA LIAB OCCUR EACH OCCURRENCE $2,000,000 AGGREGATE $ EXCESS LIAB CLAIMS -MADE 60499 -63 -93 3/29/2015 3/29/2016 DED JA RETENTIC V $ 10 ) ODD I $ B WORKERS COMPENSATION ANDEMPLOYERS'LIABILITY YIN ANY PROPRIETORIPARTNERIEXECUTIVE F7 OFFICERNEMBER EXCLUDED? (Mandatory lnNH) NIA A0931 -60 -44 2/15/2015 2/15/2016 PER OTH- STATUTE ER E.L. EACH ACCIDENT $2,000,000 E.L. DISEASE - EA EMPLOYEE - $2,000,000 If yes, describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE - POLICY LIMIT $2,000,000 A EMPLOYEE DISHONESTY 60366 -65 -69 /29/2015 /29/2016 $100,000 DESCRIPTION OF OPERATIONS I LOCATIONS / VEHICLES ACORO 101, Additional Remarks Schedule, may be allached If more a ace is re ulretl11 30 DAYS NOTICE OF CANCELLATION �XCEPT FOR NON PAYMENT OF PREMIUM WHI�H REMFIINS AT 10 DAYS ADDITIONAL INSURED ENDORSEMENT ATTACHED CERTIFICATE HOLDER CANCELLATION CITY OF SANTA ANA POLICE DEPARTMENT SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN 60 CIVIC CENTER PLAZA ACCORDANCE WITH THE POLICY PROVISIONS. SANTA ANA, CA 92701 AUTHORIZED REPRESENTATIVE JN CHRIS VICTORIA 1 ACORD 25 (2014101) © 1988.2014 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD Produced using Forms Boss Plus software. www.FormaBoss.com; Impressive Publishing 800 -205 -1977 M �1 Policy Number: Dale Entered: 1/8/2009 ACORN CERTIFICATE OF LIABILITY INSURANCE DATE (MM 12/ 2/2015 /2015 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such ondorsement(s). PRODUCER VICTORIA INSURANCE AGENCY Chris D. Victoria talla- 1740 West Ka Ave #H CONTACT NAME: CHRIS VICTORIA PNONE Ert.(714)744 -4500 FAX (714)744 -2500 E-MAIL VICTORIAINSURANCE345 @GMAIL. COM ADDRESS: COMMERCIAL GENERAL LIABILITY CLAIMS -MADE OCCUR Orange, CA, 92667 INSURER(S) AFFORDING COVERAGE NAIC# INSURER A; TRUCK INSURANCE EXCHANGE 21709 INSURED SANTA FE BUILDING MAINTENANCE INSURER B: MID — CENTURY INSURANCE COMPANY 21687 INSURERC; $ 75,000 GUADALUPE MEDINA I5644 PALOMINO DRIVE INSURER D: CHINO HILLS, CA 91709 -5510 INSURER E: $1,000,000 INSURER F COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR I TYPE OF INSURANCE ADDL DIED SUER WVD POLICY NUMBER POLICY I MMIDD/YYYY POLICY I MM /DDIYYYY LIMITS A COMMERCIAL GENERAL LIABILITY CLAIMS -MADE OCCUR X 60366 -1 3/29/2015 3/29/201/6 ✓ EACH OCCURRENCE $1,000,000 DAMAGE TO RENTED occurrence $ 75,000 MED EXP(Any one person) $ 5,000 PERSONAL B ADV INJURY $1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $2,000,000 POLICY [::]JE� [:] LOC PRODUCTS - COMP /OP AGG $1,000,000 $ OTHER: AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT Ea accident $1,000,()00 BODILY INJU RY(Per person) $ ANYAUTO ALL OWNED SCHEDULED AUTOS AUTOS 60486 -94 -07 1/01/2015 1/01/2017 BODILY INJURY (Per accident) $ B NON -OWNED HIRED AUTOS AUTOS PROPERTY ident) AGE Per accident $ $ A UMBRELLA LIAR OCCUR EACH OCCURRENCE $2,000,000 AGGREGATE---- EXCESS LIAR CLAIMS -MADE 60499 -63 -93 3/29/2015 3/29/2016 DED RETENTION$ 10,000 --$ $ B WORKERS COMPENSATION AND EMPLOYERS' LIABILITY Y ANY PROPRIETOR /PARTNER /EXECUTIVE ❑ OFFICER /MEMBER EXCLUDED? (Mandatory In NHI N/A A0931 -60 -44 2/15/2015 2/15/2016 I SPER OTH- TATUTE ER E.L. EACH. ACCIDENT $2,000,000 E.L. DISEASE - EA EMPLOYEE $ 2 r 000, 000 If yes, describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE - POLICY LIMIT $2,000,000 A EMPLOYEE DISHONESTY 60366 -65 -69 /29/2015 /29/2016 $100,000 DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES ACORD 101 Additlonal Remarks Schedule, may be atlached if more space is requlretl 30 DAYS NOTICE OF CANCELLATION �XCEPT 'E'OR NON PAYMENT OF PREMIUM WHICH REMAIVS AT 10 DAYS THE CITY OF SANTA ANAr ITS OFFICERS, EMPLOYEES, AGENTS, VOLUNTEERS AND REPRESENTATIVES ARE ADDITIONAL INSURED IN RESPECT TO GENERAL LIABILITY. CERTIFICATE HOLDER CANCELLATION THE CITY OF SANTA ANA /fir SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE 60 CIVIC CENTER PLAZA THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. P.O. BOX 1981 SANTA ANA, CA 92702 v O^ AUTHORIZED REPRESENTATIVE CHRIS VICTORIA�� ACORD 25 (2014/01) 11988-2014 ACORD CORPORATION. All rights roserved. The ACORD name and logo are registered marks of ACORD Produced using Forms Boss Plus software. www. FormsBoss.com; Impressive Publishing 800- 208 -1977