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HomeMy WebLinkAboutWINBOURNE CONSULTING LLC. 1-2016INSURANCE ON rILE WORK MAY PROCEED N-2omou UNTIL 111SURANCE EXPIRES CLfRIt 0rl— VUNGIL CONSULTANT AGREEMENT DATE: I 1 'i 2015 THIS AGREEMENT is made and entered into this 7th day of January; 2016 by and between Winbourne ©'.301)(1) Consulting, LLC,, a Delaware limited liability corporation, (hereinafter "Consultant'), and the City of $ans Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and ppxmr, lavas of the State of California (hereinafter "City„). RECITALS A. The City desires to retain consultant having special skill and knowledge in the field of Public Safety Systems Project Management, Specifically, the City's Police Department desires a consultant to oversee the initial phase of project management and implementation of the integrated software project involving Tri Tech computer-aided dispatch ("GAU') and records management system ("RMS") software and purchase of new mobile data ("MDC") terminals that will, use the new integrated software once implemented. e. Consultant represents that Consultant is able and willing to provide such services to the City. C. In undertaking the performance of this Agreement, Consultant represents that it is knowledgeable in its field and that any services performed by Consultant under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, to consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth; the parties agree as follows:: 1. SCOPE OF SERVICES Consultant shall perform those services as set forth in Exhibit A to this Agreement which Include project management of the initial phase of the implementation of the integrated software; program as result of the City's agreement with Tri Tech for new CAD and RMS software systems and consulting on the selection and purchase of the MDC equipment. 2. COMPENSATION a. City agrees to pay, and. Consultant agrees to accept as total payment for its services, the rates and charges identified in Exhibit A. Services under this Agreement will be billed at a rate of $175 an hour for engagement executives and $160 an hour for project manager and subject matter experts. The onsite consultant will not require travel expense reimbursement and only if additional resources of Winbourne Consulting are utilized', will travel reimbursement expenses be required. The total sum to be expended under this Agreement shall not exceed $25,000 during the term of this Agreement. b. Payment by City shall be made within forty-five (45) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures, Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals which may reasonably be expected by City. This Agreement shall commence on the date first written above and terminate upon exhaustion of all of the funds or January 7, 2018 whichever occurs first. The Agreement may also be terminated earlier in accordance with Section 17, below. The term of this Agreement may be extended upon a writing executed by City Manager and the City Attorney. 4. INDEPENDENT CONTRACTOR Consultant shall,: during the entire term of this Agreement, be construed to bean independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer-employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Consultant performs the services which are the subject matter of this Agreement; however, the services to be provided by Consultant shall be providedin a manner consistent with all applicable standards and regulations governing such services. Consultant shall pay all; salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating toemployeesand shall be responsible for all applicable withholding taxes. 5. OWNERSHIP OF MATERIALS This Agreement creates'a non-exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs; and other: Intellectual property embodied in plans, specifications, studies, drawings; estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes; which are prepared or caused to be prepared by Consultant under this Agreement ("Documents & Data"). Consultant shall, require all subcontractors to agree in writing that City is granted a non-exclusive and perpetual license for any Documents & Data the subcontractor prepares under this Agreement. Consultant represents and warrants that Consultant has the legal right to license any and all Documents & Data. Consultants makes no such representation and warranty in regard to Documents '& Data which were provided to Consultant by the City. City shall not be limited in any way in its use of the Documents and Data at any time, provided that any such use not within the purposes intended by this Agreement shall be at City's sole risk. 6. INSURANCE Prior to undertaking performance of work under this Agreement, Consultant shall maintain and shall require its subcontractors; if any, to obtain and maintain insurance as described below: a. Commercial General Liability Insurance. Consultant shall' maintain commercial general liability insurance naming the City, its officers, employees; agents, volunteers and representatives as additional insured(s) and shall include, but not be limited to protection against claims arising from bodily and personal injury, includingdeath resulting therefrom and damage to property, resulting from any act 'or occurrence arising out of Consultant's operations in the performance of this Agreement, including, without limitation, acts involving vehicles. The amounts of insurance shall be not less than the following: single limit coverage applying to bodily and personal injury, including death resulting therefrom, and property damage, in the total amount of $1,000,000 per occurrence; with $2,000,000 in the aggregate. Consultant shall supply City with a fully executed additional insured endorsement in substantially` the form attached hereto as Exhibit upon execution of this Agreement. b. Cyber Liability Insurance with a combined single limit of not less than $1,000,000 per occurrence. b. Business automobile liability insurance, or equivalent form, with a combined single limit of not less than $1,000,000 per occurrence. Such insurance shall include coverage for owned, hired and non -owned automobiles. C. Worker's Compensation Insurance. In accordance with the provisions of Section 3700 of the Labor Code, Consultant, if Consultant has any employees; is required to be insured against liability for worker's compensation or to undertake self-insurance. Prior to commencing the performance of the work underthis Agreement, Consultant agrees to obtain and maintain any employer's liability insurance with limits not less than $1,000,000 per accident. d, If Consultant is or employs a licensed professional such as an architect or engineer: Professional liability (errors and omissions) insurance, with a combined single limit of not less than $1,000;000 per claim with $2,000,000 In the aggregate. e. The following requirements apply to the insurance to be provided by Consultant pursuant to this section: (I) Consultant shall maintain all insurance required above in full force and effect for the entire period covered by this Agreement. (if) Certificates of insurance shall be furnished to the City upon execution of this Agreement and shall be approved by the City. (iii) Certificates and policies shall state that the policies shall not be canceled or reduced in coverage or changed in any other material aspect without thirty (30) days prior written notice to the City, f. If Consultant fails or refuses to produce or maintain the insurance: required by this section or fails or refuses to furnish the City with required proof that insurance has been procured and is in force and paid for, the City shall have the right, at the City's election, to forthwith terminate this Agreement. Such termination shall not affect Consultant's right to be paid for its time and materials expended prior to notification of termination. Consultant waives the right to receive compensation and agrees to indemnify the City for any work performed prior to approval of insurance by the City. 7. INDEMNIFICATION Consultant agrees to and shall indemnify and hold harmless the City, its officers, agents, employees, consultants, special counsel, and representatives from liability: (1) for personal injury,. damages; just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage; which may arise from the direct or indirect operations of the Consultant or its contractors, subcontractors, agents; employees', or other persons acting on their behalf which relates to the services described in section 1 of this Agreement; and (2) from any claim that personal injury, damages, just compensation, restitution, judicial or equitable relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and hold harmless agreement, applies to all claims for damages, just compensation, restitution, judicial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Section ;or by reason of the terms of; or effects, arising from this Agreement. The Consultant further agrees to indemnify, Bold harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to'be,selected by the City; regarding any action by a third party challenging the validity of this Agreement, or asserting, that personal injury, damages, just compensation,, restitution,, judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding, Notwithstanding the foregoing, to the extent Consultant's Services are subject to Civil Code Section 2782.8, the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise out of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Consultant. 8. INTELLECTUAL PROPERTY INDEMNIFICATION Consultant shall defend and indemnify the City, its officers, agents, representatives, and employees against any and all liability, including costs, for infringement of any United States' letters patent, trademark, or copyright infringement, including costs, contained in the work product or documents: provided by Consultant to the City pursuant to this Agreement. 9. RECORDS' Consultant shall keep records and invoices in connection with the work to be performed under this Agreement. Consultant shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City fora minimum period of three (3) years, or for any longer period required by law, from the date of final payment to Consultant under this Agreement. All such records and invoices shall be clearly identifiable. Consultant shall allow representative of the City to examine; audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Consultant shall allow inspection of all work, data, documents, proceedings, and activities related to this Agreement for a period of three (3) years from the date of final payment to Consultant under this Agreement; 10. CONFIDENTIALITY If Consultant receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Consultant agrees that it shall not use or disclose such information except in the; performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information" shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually; electronically, or by other means. Confidential Information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement, The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Consultant disclosed in a publicly available source; (c) is in rightful possession of the Consultant without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Consultant without reference to information disclosed by the City. 11. CONFLICT OF INTEREST CLAUSE Consultant covenants that it presently has no interests and shall not have interests, direct or indirect, which would conflict in any manner with performanceof services specifiedunder this Agreement. 12. NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shalt be in writing and shall' be deemed to be properly given if delivered in person or mailed by first class or certified main, postage, prepaid, or sent by fax or other telegraphic communication in the manner provided in this Section, to the following persons: To City: Clerk of the City Council' City of Santa Arta 20 Civic Center Plaza (M-30) P.O. +Box 1988 Santa Ana, CA 927,02-1988 Fax 714- 647-6956' With courtesy copies to: Chief of Police City of Santa Ana 60 Civic Center Plaza (M-96) P.O. Box 1988 Santa Ana, California 92702' Fax 714-245=8007 And City Attorney City of Santa Ana 20 Civic Center Plaza (M-29) P.O', Box 1988 Santa Ana, California 92702 Fax 714- 647-6515 To Consultant: Winbourne Consulting, LLC, 1611 North Kent Street, Suite 802 Arlington, Virginia 22209 Fax (703) 935-1147 A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four (24) hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays shall be excluded. 13, DACKGROUND'CHECK Consultant and its employees, contractors, and officers having access to the Santa Ana Police: Department will be required to undergo a comprehensive background check prior to starting work under this Agreement. City reserves the right to reject the proposed on-site consultant if that person fails to pass a background inspection and/or to deny access to Consultant if any Consultant's employees, contractors; and/or officers fail a (background check; 14. ACCESS TO THE SANTA ANA; POLICE DEPARTMENT Consultant's employees; contractors and officers with access to the Santa Ana Police Department will abide by all rules and regulations regarding use of the facility at all times. Any security access card ,given to Consultant for purposes of this Agreement will remain the property of the City of Santa Ana and will returned at the end of this Agreement or at any time during this Agreement when requested by City. Consultant will not allow access to the Santa Ana Police Department to any persons without approval of the City. 15: EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Consultant, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Consultant. The parties agree that any terms or conditions of any purchase order or otherinstrument that are inconsistent with, or in addition to, the terms and conditions hereof, shall not bind or obligate Consultant or the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which are not embodied herein. 16. ASSIGNMENT Inasmuch as this Agreement is intended to secure the specialized services of Consultant, Consultant may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other consultants retained by City. 17, TERMINATION This Agreement may be terminated by the City upon thirty (30) days written notice of termination. In such event, Consultant shall be entitled to receive and the City shall pay Consultant compensation for all services performed by Consultant prior to receipt of such notice of termination; subject to the following conditions a. As a condition of such payment, the Executive 1Director may require Consultant to deliver to the City all work product completed as of such date, and in such case such work product shall be the property of the City unless iprohibited by law, and Consultant consents to the City's use thereof for Such purposes as the City deems appropriate. b. Payment need not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement: 18. DISCRIMINATION Consultant shall not discriminate because: of race, color, creed, religion, sex, marital status, sexual orientation, age; national origin; ancestry; or disability; as defined and prohibited by applicable law, in the recruitment; selection, training, utilization, promotion, termination or other employment related activities Consultant affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations. 19. JURISDICTION - VENUE' This Agreement has been executed and delivered in the State of California and the validity, interpretation; performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County,_' California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. 20. PROFESSIONAL LICENSES` Consultant shall, throughout the term of this Agreement, maintain all necessary' licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other; governmental agencies, Consultant shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement. 21, MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that Its signature hereinbelow has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall Indemnify City fully, including reasonable costs and attorney's fees, for any Injuries or damages to City in the event that such authority or power Is not, in fact, held by the signatory or Is withdrawn. b. All Exhibits referenced herein and attached hereto shall be Incorporated as if fully set forth in the body Of this Agreement, IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. ATTEST: MARIA D. HU17AR Clerk of the Council APPROVED AS TO FORM: SONIA R. CARVALHO City Attorney B oc, tea ati nA Laura A. Rossini Senior Assistant City Attorney RECOMMENDED FOR APPROVAL: CARLOS ROJAS Chief of Police G TA ANA DAVID A AZ Gity Manager WILBOURNE CONSULTING, LC, -(& 064 (NAME) A i V—KGI t C0 (TITLE) Tax ID# q 25-1 `j$7) inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement. 21. MISCELLANEOUSPROVISIONS a. Each undersigned represents and warrants that its signature hereinbelow has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costsandattorney's fees; for any Injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in body of this Agreement. IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. ATTEST': MARIA D. HUIZAR' Clerk of the Council APPROVED AS TO FORM: SONIA R. CARVALHO' City Attorney Laura A. Rossini Senior Assistant City Attorney RECOMMENDED FOR APPROVAL: CARLOS ROJAS Chief of Police CITY OF SANTA ANA DAVID CAVAZOS City Manager WILBOURNE CONSULTING LLC, r a74 (NAME) 19)6n R, W -un (TITLE) Tax ID# A ,I EXHIBIT'A SCOPE OF SERVICES s RATES AND CHARGES December 13, 2015 James Schnabl Deputy Chief City of Santa Ana Police Department 60 "Civic Center Plaza Santa Ana, CA 92701 Reference: City of Santa Ana police Department Mobile Computer Hardware; Project Management Consulting Services. Chief Schnabl Winbourne Consulting, LLC is pleased to provide the Santa Ana Police: Department ("SAPD') this quote to provide consulting and project management services to assist in the upgrade of SAPD's current mobile hardware and implementation of the new CAD and RMS systems by TriTech Software Systems.. Winbourne Consulting has provided similar consulting services to many agencies across the United States. Our services extend beyond providing a locally assigned project manager; we also have an array of public safety specialists and subject matter experts to provide SAPD assistance in performing technical evaluations and developing recommendations to ensure that the project is successful. We are capable of fully supporting all the required project tasks including meetings with stakeholders to determine and clarify requirements and specifications. Our focus will be based on maximizing SAPD's current infrastructure to minimize overall project costs, while; completing research and making recommendation on solutions to enhance the overall performance of the mobile data computing system as well as the CAD and RMS systems, We look forward to the opportunity to work with SAPD and its multiple stakeholders on this critical operations project. Please feel free to contact me for any questions regarding our proposal. My contactinformation is: Andrew Reece, President, Winbourne Consulting; 1611 North Kent Street, Suite 502; Rosslyn, VA 22209, telephone 202 210 9260, e-mail: areece a@w llc:com. Sincerely, Andrew G. Reece President ujC sui-rwcG f i -C Table of Contents 1.0 Corporate Background.., .. ............................................................1 2.0 Key Personnel Resume .... . ....... ......... ......... 3 3.0 Project Tasks and Dellverables ...... ......... ......... . ......... ......... .........11 3.1 Proposed MDC Project Tasks & Associated Deliverables ........................ ...........11 3.2 Proposed CAD/RMS Project Tasks & Associated Deiiverabies. ........... .,.........12 4XFee Structure.., ......... .. ......... ......... ..........13 Wl,1 'BCellRNE,, 1.0 Corporate Background Winbourne-Consulting, LLC, has an unsurpassed depth of experience and knowledge of Public Safety systems, operations,; and facilities based on our work in many of the nation's largest and most complex jurisdictions. Winbourne'Consulting has served nearly 120 public entities in our 10 years of business, and has worked with governments in states across the country, as well as internationally in Eastern Europe, South: America,: the Middle East and Asia. We have worked with many of the largest public safety agencies in the United States. In these' engagements, we have performed public safety information Technology and radio communications systems design, procurement, and implementations, strategic assessments,. feasibility studies, staffing studies, organizational assessments, consolidation planning and Implementation, and facility requirements for 9-1-1 and emergency operations centers. Our relevant client jurisdictions include Kane County; JL, New Haven CT, Fairfax County, VA and Chula Vista; CA. In addition, we have provided communications consulting services for Ukraine x XR3l ppri Ep�RERAi 994-1 VAq enkAsN,F � --:acs•..; ['.. =.'y ` s 112 Project, and the Kurdistan Emergency Communications Upgrade Project, reviewed communications systems, assessed current status of system including usage and maintenance; and developed strategic plans for future systems for San Antonio, Texas, managed the network and communications infrastructure design for a new PSAP for Raleigh, North Carolina, and the Hashemite Kingdom of Jordan, where we managed all communications related issues for a new 911 center. Previoto and currentpublia safety clients` include AYlingionCounty, 'VA, New York Cay, Boston, Fairfax, VtL PfidmidDade County, FL, Charlotte, XC, Mats aington, DC, San Antonio, TX, as well as smaller Jurisdictions including New Haven, CT Kone County; IL, Peoria, AZ, Chesapeake, V4, and Pembroke Pines, FL. For these projects, we have provided our clients with PMI PMBOK-based projectmanagement services to ensure the on-time and on -budget delivery of project deliverables; and project documents. Wnbourne Consulting is an active participant in the 9-1-1 industry and its related` associations. We see this as an integral part of our ability to serve the industry and our clients in a competent, effective manner, We have relations with firms and associations with research and development resources that can be brought to bear to supplement our own capabilities. We are active members ofthe 'National Emergency Number Association (NENA) and Association of Professional Communication Officials (APCO), the International Computer -Aided Dispatch' (CAD) Consortium, the; International Association of Chiefs' of Police (IACP) and the Law WCONSUln ,LLC Enforcement Executive Development: Association (LEEDA). We also are members of the 9-1-1 Industry Alliance, the Project Management Institute (PMI), and the UpTime Institute, and are also a NENA Next Generation 9-1-1 (NG9-1-1) partner company. The conferences and meetings we attend with industry leaders allow us to maintain currency with all industry -related legislation and initiatives, new product offerings, and provide input into 9-1-1 operations and technology policies and plans. We have successfully worked on all aspects of public safety and emergency management information systems, to include RMS, CAD; Mobile, Field Reporting, radio, and GIS/AVL/Mapping, imaging, scheduling, analytics, video, networking and telephony systems design, procurement, and implementation. Additionally, we have provided design and integration services for major public safety and emergency management command centers. In many of our projects, we have assisted our clients in performing "As- Is" and "To -Be" needs assessments of their PS IT infrastructure, organization, and resources, as well as developed integrated models for IT management and governance based on the agencies' strategic vision and goals. Winbourne Consulting's business vision and philosophy are based on the following concept: Achieving a high level of customer satisfaction through providing professional, leading edge, timely and cost effective service to our public safety clients in order to enhance the First Responder's ability to effectively and safely respond to calls for help from the community. Our firm has undertaken specific internal measures in order to reinforce our ability to continuously improve our level of services. These steps have included attaining our registration for quality services as an ISO 9000-2008 firm. This registration opens our firm to semi-annual external audits of our Internal procedures and metrics in order to constantly focus on enhancing the quality of services through improved and streamlined internal procedures. We have coupled this effort with funding our staff to obtain three key certifications—Project Management Professional (PMP), Emergency Number Professional (ENP), and Information: Technology Infrastructure Library (ITIL). Furthermore, we have participated in a wide range of public safety-related professional organizations to enhance our understandingof the most current thinking on technology, communication, operational and financial issues confronting our industry. Our structure adheres to a flat, matrix -based approach to overall management and communications with the firm. A management committee manages the firm on an ongoing basis with three business units: '9-1.-1 Services, Mission Critical Facilities; and Federal Services. W1 BOURNE' 2 ,ONSIATINC. Li C- 2.0 Key Personnel Resume Andrew Reece is our proposed Engagement Executive, providing corporate oversight and Quality Assurance. Robert Waldon is our proposed Project Manager and has significant knowledge of mobile data computer systems. Mr. Waldon resides in Orange County and will be available to execute the project forthwith and will remain very accessible. Kirby Beyer is a Subject Matter Expert in Public; Safety Systems and will be utilized as a resource to assist Mr. Waldon. Mr. Beyer resides in San Diego; Andrew G. Reece, PMP, ITIL Summary' of Experience Mr. Reece has over 20 years of experience in managing the improvement of Government operations. He specializes in strategic planning, business process design, business process improvement, and organizational design and realignment. Specifically, he has a broad knowledge of Government operations,, including finance and budget, technology and systems, and their impact on business process and organization structure. He has worked extensively over the past 10 years planning and Implementing complex information technology (IT), network, and communications systems. Highlights include': • Executive management responsibility for over $40 million' in public safety IT projects. • Extensive experience with the design procurement, configuration, and implementation of numerous public safety IT applications and projects. • Program and project management experience for a wide array of public safety applications, Related Project Experience Winbourne Consulting (Formerly Winbourne and Costas, Inc:) 2001-2011, President, 2011 to Present, Vice President, 2001 to 2011 • Arlington County, VA — Public SafetyInformation Technology Strategic Plan:Project Manager • Pembroke Pines, FL— Public Safety Emergency Communications' Consolidation Feasibility Project —Project Manager I !` B U U RN L., C C�NSUITiN;G CLC • Kingdom of Jordan - CAD/Public Safety System Replacement Project — Project Manager • Fairfax County, VA — Department of Information Technology, Public Safety Integrated CAD/RMS implementation Project—Program Manager • U.S. Department of State (DOS) — Kingdom of Jordan Crisis Management and Emergency Resource Project—Project Manager • City of Mesa, AZ - Public Safety Information'technology Strategic Plan Project 'Engagement Executive • City of Virginia Beach, VA'— CAD/RMS: Replacement Project — Engagement Executive • Prince William County, VA - Department of Public Safety Communications CAD/RMS/Mobile/Field Reporting Replacement Project -:Engagement Executive Peoria; AZ Police Department—CAD/RMS/Mobile/Field Reporting Replacement— Engagement Executive • Montgomery County, MD -Fire and Rescue Department' Dispatch Operations Analysis— Engagement Executive • Fairfax County, VA - Fire and Rescue Department Electronic Patient Care Replacement Project — Engagement Executive National Capital Region CAD to CAD Data Exchange Hub Project—Engagement.' Executive • Kurdistan Iraq/United Nations Office of Project Services (UNOPS) — EMS Dispatch System Project— Engagement Executive • Ada County, ID - CAD/Mobile Replacement - Engagement Executive • State of Arizona Department of Public Safety— Message Switch Replacement Project — Engagement Executive • DeKalb County, GA — CAD/Mobile Replacement Project— Engagement Executive District of Columbia Office of Property Management, Chief of Staff —1998 — 2001 District of Columbia Financial Authority, Assistant Chief Management Officer —1995 —1998 Assistant to the Vice President for Academic Affairs, Howard University, —1991-1995 CREDENTIALS • Information Technology Infrastructure :Library (ITIL•)v3'Foundation 2Certification —2012 • Project Management Institute (PMI) PMP Certification —2008 PROFESSIONAL ORGANIZATIONS • Association of Public Safety Communications Officials (APCO) — international =— Current ; • National Emergency Number Association(NENA)—Current • International Association of Chiefs of Police (IACD) — Current TRAINING COURSES s User and System Requirements for Successful Software. Development -:2011 • Software Quality Assurance: Delivering Consistent Quality -2031 EDUCATION • University of North Carolina, M.A., Geographical Information Systems -1994 • University of Miami, B.A., Geography, English -1989 W1 O U RN E' 4 C2uLTiNc,, Lt.0 Robert M. Waldon Jr., Senior Consultant, Winbourne Consulting, LLC uinmary of Experience Mr Waldon has spent 25 years in public safety originally functioning as a firefighter paramedic in the Los Angeles and Orange County area and as a project manager managing tile implementation and integration of CAD and RMS systems along with their ancillary interfaces since 1992. Specifically, he has abroad knowledge of field and communication center operations of both fire and law enforcement, and has been involved with the implementation of complex multi-agency systems throughout the US. Highlights Include: • Program Management of multiple project managers for multi -agency systems. Including functioning as the PMO Director for a Tier 1 CAD and RMS company based in San Diego;, CA. • Specializes in project team development and methodical approaches to complicated systems with project teams of little to no project management, or IT implementation; experiences. • Extensive experience with the development and implementation of public safety system to include CAD, E911, Fire and police RMS systems; Mobile System, AVL, EPCR, Radio System, CAD to CAD, Booking and Jail Systems, Inventory Management, Training and Scheduling Systems, and CLETS and CAS databases. Related Project Experience Public Safety Systems Project Management, 1992 to Present Winbourne Consulting, LLC, Alexandria, Virginia Consulting engagement for public safety technology- solutions including CAD, RAMS, FBR, E9-1- 1 telephony and other public safety support technologies. Target Solutions, San Diego, California Consulting engagement for the procurement of an Electronic Patient Cane Reporting (EPCR) software system. Valuation of functionality and system design and architecture. Motorola, San Diego, California Responsible for managing Public Safety Software; projects within constraints of scope, quality; time, and cost, to deliver specified requirements and :meet customer satisfaction. Specifically hired to manage a complex RMS integration project with the San Diego County, CA Sheriff's Department. • San Diego, CA, San Diego' Sheriff's Department- Development and implementation of a Mutli-Agency, Multi -Discipline RMS System. TriTech Software System, San Diego, California - Responsible for overall direction of Project Management Office (PMO) providing services to the organizations portfolio of projects such as, guidelines; planning, scheduling, estimating, costing, W1 tJ KN E:. CC"iNStdi.Tt�G. LLC and risk assessment as well as functioning as a'Project Manager responsible for managing multiple Multi -Agency CAD Implementation project within constraints of scope, quality, time, and cost, to deliver specified requirements and meet customer satisfaction. • Bay Medical Center, FL— EMS CAD and Mobile System with associated interface. • Clarlt County, NV— Combined Communication Center CAD and Mobile System with associated interfaces,, • County of Fresno, CA - EMSCADand -Mobile System with: associated interface. • City of Denver, CO — Combined Communication Center CAD and Mobile for Police, Fire and EMS. • Santa Ana, CA - Fire CAD with associated interfaces • Santa Barbara, CA — Police CAD and RMS, • San Luis Obispo County Sheriff, CA - — Police CAD and RMS with associated interface. + Southwest Ambulance of Las Vegas, NV , EMS CAD and Mobile System with' associated interfaces. • EI Paso & Teller Counties, CO — Multi Agency CAD and Mobile systems for Police, Fire and EMS, including multi -agency CAD interfaces to each agency, • City of Plano, TX - Combined Communication Center CAD and Mobile for Police and Fire with associated interfaces,: American Medical Response, Southern California- Consolidation of communications centers, development and implementation of CAD and Mobile Systems and ancillary interfaces to secondary agencies and billing systems. Projects include: • AMR San Diego, CA, System Status Plan Development and CAD Implementation. • AMR Los ,Angeles & Orange Counties, CA, System Status Plan Development and CAD Implementation. • AMR Ventura, CA System Status Plan' Development and CAD implementation. • AMR Riverside, CA System Status Plan: Development and CAD Implementation;. Related ]public Safety Experience Firefighter) Paramedic, Communication Center Manager Orange County. Fire Authority, Orange County, CA, 1995. -2001. Paid Call Firefighter/Driver Operator/Company Officer/Associate Itis Served community of Orange County as a Paid Call Firefighter: American Medical Response, Los Angeles, CA, 1994-1999 Communications Manager/System Status Manager WCj RRAYING, LLC Responsible for managing and coordinating daily operations for a large. communications center consisting of a regional call center and dispatch center with acall volume exceeding 2000 calls per day. American Medical Response, Los Angeles, CA,1993 —1999 Computer Aided Technology/Systems Administrator Crippen Ambulance Company, Covina, CA, 1992'-1993 Paramedic Encinitas Fire Department, Encinitas, CA, 1989 1991 Reserve Fire Fighter AnaheimFireDepartment, Anaheim, CA, "1989 —199:1 Reserve Fire Inspector Superior Ambulance, Santa Ana, CA, 1987 —1991 Emergency Medical'Technician, Part Time Dispatcher. EDUCATION • Project Management Completion of over 20,000 hours of experience managing the implementation of Public Safety Systems for Fire, Police and EMS Agencies. Completirra of the Project Management Institutes Core Competencies in excess of 100 hours. • PCF Fire Ground Officer Academy, Orange County Fire Authority, Orange County, CA, 1997., + Driver Operator Academy #21, Orange County Fire Authority, Orange County, 1997 • PCF Fire Fighter Academy #23, Orange County Fire Authority, Orange County, 1995 • AS Degree in Emergency Medical Services, Paramedic School Class #12, Mt. San Antonio College, 1991 AS Degree in Fire Technology, 74th Basic Firefighter 1 Academy; Rancho Santiago College, 1988 W12U RN F S U LT i N 6, LLC: Kirby G. Beyer, Subject Matter Expert, Winbourne Consulting, LLC Summary of Experience Mr. Beyer is a highlyeffective leader, mentor and problem solver. He provides business process reengineering, project management and information technology consulting services to customers in Public Safety agencies., Mr. Beyer has extensive experience in the management and implementation of Public Safety applications particularly in the areas of Computer Aided Dispatch, Records Management, Mobile and Field Reporting and Jail Management Systems. He has vast experience in establishing strategic planning methodologies for large law enforcement agencies. He has authored, through collaborative efforts, RFPs for jail management and records management systems. He has also led and mentored large development and implementation teams of engineers and subject matter experts providing public safety solutions including: jail management systems, large regional records management systems and regional sex offender management systems. He has excellent people skills and has received a departmental award (Medal` of Merit in 2009) for achievements in information technology from the San Diego County Sheriff s Department. • Project Management - San Marcos Analysis and Response Team (SMART Team) - data driven targeted law enforcement project. Project manager responsible for implementation team management and strategic direction. • Project Management - Major jail 'information management system. Team Lead responsible for training, business process reviews and implementation. • Project Management- NetRMS (Regional law enforcement records management and field reporting system).: Project manager responsible for project management, team selections, budget and implementation across all agencies in the County of San Diego. • Project Management - Patrol Speed & Safe Driving initiative. Responsible for implementation and business process change control. • Project Management - San Diego Regional Sex Offender Management System. Project manager responsible for grant administration (2010' Child Sexual Predator Program Grant), team selection and implementation. • Public Safety Committee Management_ Committee member. Responsible for representing' the Sheriffs Department on regional committee. • San Diego Regional Sex Offender Notification System. Project manager responsible for project management, coordination with politicalrepresentations, budget and public relations. • Escondido Bomb House (unified command of 70+ agencies), Incident: commander in large scale critical incident that spanned 30 days In length. Responsible for incident WW c�QU RN CO3NStI1TIK6 LI.0 management, coordination of unified command, ensuring public and personnel safety in a volatile event. Received an FBI Directors, Award for leadership efforts. Related Project Experience Winbourne Consulting, LLC Consultant 2015 Murrieta (California) Police Department CAD/RMS replacement project - provided consulting, services in the area of law enforcement records management and automated field reporting requirements. Winbourne Consulting, LLC Consultant 2015 Chula Vista (California) Police Department CAD/JMS replacement project- provided consulting services in the area of law enforcement jail management requirements. San Diego County Sheriff's Department Assistant Sheriff 2012.2014 Human Resources & Court Services Bureaus - responsible for all human resources activity in a 4,000 member department and management of law enforcement court security services across a large court system. NetRMS Project—Law Enforcement project manager on large regional records management and field reporting system implementation. This was a new implementation. project that brought a records management system to all local law enforcement agencies in San Diego County. Sheriff's Commander 2011- 2012 HRSB Command - Manage Internal Affairs, Training, Personnel, Payroll & Risk Management. Responsible for internal affairs case review and management, personnel hiring and management and department risk management strategies. CSB Command - Manage all court locations & Civil Division. Management of law enforcement court security services, across a large court system. NetRMS Project - Law Enforcement project manager on large regional records management and field reporting system implementation. Thiswasa new implementation project ,that brought.a records management system to all local law enforcement agencies in San Diego County, Sheriffs Captain 2008.2011 San Marcos Sheriff's Station - Managed patrol operations, 125 employees, budget; goals & objectives & leadership. Communications Division - Managed emergency communications center & NexGen 911 planning. WC61 SciUVi G LLC NetRMS Project Law Enforcement project manager on large regional records management and field reporting system implementation. This was a; new Implementation project that brought a records management system to all local law enforcement agencies in San Diego County. Sheriffs Lieutenant 2005.2008 NetRMS Project- Law Enforcement project manager on large regional records management and field reporting system implementation: This was a new implementation project that brought a records management system to all local law enforcement agencies in San Diego County. Communications Division - Watch Commander and Administrative Lieutenant responsible for Communications -Center' operations and personnel issues. Sheriff s Sergeant 1996.2005 Child Abuse Unit & Sex Offender Management Unit. Jail Information Management System (JIMS) Project Team. Detentions Operations Area 2 (GBDF) - responsible for supervision of sworn jail staff, scheduling and critical incident management. EDUCATION • Information Technology with Minor in Criminal Justice, Bachelor of Science, National University, '(San Diego, Ca.) • Administration of justice &General Studies, Associate of Science, Southwestern Community College, (Chula Vista, Ca.) PROFESSIONAL ORGANIZATIONS • Member of PORAC (Peace Officers Research Association of California) • Member of Deputy Sheriffs Association of San Diego County -Retired W NE" 10 COi`JSUITHNa LLC 3.0 Project Tasks and Deliverables 3.1 Proposed MDC Project Tasks & Associated Deliverables Our proposed tasks to complete the project are as follows: 1. Phase 1- Complete initiation and planning processes to contribute towards a detailed project schedule and budget to include: a. Review and document: current network infrastructure for mobile wireless access and data access with SAPD CAD System and access to ancillary systems, and databases. Document final requirements and research solution. b. Review current access authentication and document requirements for the desired methodology for advanced authentication in accessing secured databases and research solution, c. Review and document requirements for replacement mobile computing hardware to include hardware capable of advanced authentication for data access and modems capable of communicating with existing;' cellular technology. d. Developdetailed project schedule and cost estimate based on procurement of new mobile computer devices and desired authentication process. 2. Phase:2 -Complete execution and implementation of upgraded system to include: a. Develop system design and installation requirements for upgrading mobile hardware. b Coordinate a field test of the SAPD's selected mobile computer device and review feedback from testers. c. Execute installation, and acceptance testing on test system prior to rollout throughout the fleet: INBOURNE ('46Ksu:rivc. tic: 11 3.2 Proposed CAD/RMS Project Tasks & Associated Deliverables Our proposed tasks to complete the project are as follows: 1. Project Management: Provide overall project management services for the initial organization of the CAD and RMS replacement project to include the following: a. Provide overall direction of project team b. Conduct bi-weekly status meetings, as necessary c. Completebi-weekly° status reports to project team d. Complete oversight of contractual compliance ofTriTech Software Systems e. -Attend all project status meetings and project kick-off commencing week of January 11th f. Complete review of current state of project g; Develop Master Project Schedule based on defined deliverables i. Include tasks and deliverables associated with mobile hardware upgrade h. Integrate SAPID objectives non -related to TrFech deliverables i. Provide guidance in soliciting and managing third party vendors for completion of project tasks, Le., software developer for custom interfaces to 5APD ancillary systems j. Provide Subject Matter guidance in development of integration of SAPID ancillary systems and CAD and/or RMS 4.0 Fee Structure Based on the initial review and scope of requirements, we anticipate the engagement of a Project Manager over the period of 1 to 3 months to consume approximately 140 hours. For this project, our contract price shall not exceed $25,000 in billable hours to be invoiced on a monthly basis commencing January 2016 through: March 2016. Our resource will be available to conduct on-site project status meetings on a bi-weekly basis in addition to providing weekly discovery and planning meetings as necessary to complete the initial phase of the project. The rate utilized for our consulting fee for project management services for this engagement is $175 per hour for the Engagement Executive and $160.00 per hour for the Project Manager and subject Matter Experts to be engaged. Due to the proximity of our on-site consultant, travel expense reimbursement shall not be required unless additional resources from Wihbourne Consulting are required, Any additional resources or subject matter experts shall be provided at rate of $135.00 to $160.00 plus travel expense reimbursement. '� �P CERTIFICATE OF LIABILITY INSURANCE 6/10/201 ""' THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(les) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the Certificate holder In Ileu of such endorsement(s). PRODUCER BOGART & BROWNELL OF MD.INC. 7648 Standish Place Rockville MD 20855 CONTACT Virginia Stone NAME: 9 PHDNE , (301)444-4500 aC No): (301)444-4510 ADORR S, ginny®bogartandbrownell. core INSURERJS) AFFORDING COVERAGE NAIC N INSURER A:Sentinel Insurance Company LTD 11000 INSURED WINBOURNE CONSULTING, LLC 1611 N KENT ST STE 802 ARLINGTON VA 22209 INSURER B:Hart ford Casualty Insurance Cc 29424 INSURERC:AXiS Insurance Company 37273 INSURER D:Travelers 3609 INSURER E: INSURER F: COVERAGES CERTIFICATE NUMBER:2015-2016 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR rypE OF INSURANCE ADDLSUBR AUTHORIZED REPRESENTATIVE POLICY NUMBER POLICY EFF MMIDDIYYYY POLICY EXP MMIDDIYYV LIMITS GENERAL LIABILITY EACH OCCURRENCE $ 1,000,000 A X COMMERCIAL GENERAL LIABILITY CLAIMS -MADE 1XI OCCUR 42SBAPH4058 6/7/2015 6/7/2015 DAMTTETO RENTED PREMISES Ea accunence $ 1,000,000 MED EXP (Any one person) $ 10,000 PERSONAL &ADV INJURY $ 1,000,000 X Deductible - $500 usiness Personal Prop: GENERAL AGGREGATE $ 2,000,000 $59,800 - RC - $500 Ded GEN1 AGGREGATE LIMIT APPLIES PER: PRODUCTS - COMPIOP AGG $ 2,000,000 POLICY FX I PRO LOC $ AUTOMOBILE LIABILITY EOMaB`aEEDt SINGLE LIMIT 1 000 000 BODILY INJURY(Psrperson) $ A X ANY AUTO ALL OWNED SCHEDULED AUTOS AUTOS 42SBAPB4058 6/7/2015 6/7/2016 BODILY INJURY (Per accident) $ X HIREDAU1 X AUTOSWNED ROra cd ntDAMAGE $ (PaX $ Dart- $500 X UMBRELLA LIARX OCCUR EACH OCCURRENCE $ 3,000,000 A EXCESS LIAB CLAIMS -MADE AGGREGATE $ 3,000,000 DEO I X RETENTION$ 10,000 $ 42SBAPB4058 6/7/2015 6/7/2016 B WORKERS COMPENSATIONy AND EMPLOYERS' LIABILITY YIN ANY PROPRIETORIPARTNERIEXECUTIVE E OFFICERIMEMBER EXCLUDED? (Mandate, In NH) NIA 42WECCF5270 5/7/2015 6/7/2016 WC STATU- OTH- E.L. EACH ACCIDENT $ 11000, 000 E. L. DISEASE - EA EMPLOYE $ 1,000 000 If yes, describe under E, L. DISEASE -POLICY LIMIT $ 1,000,000 DESCRIPTION OF OPERATIONS below D Employ Theft of Clent Pro 105507770 3/21/2015 3/21/2016 $1,000,000 C Professional Liability MCN000213331401 6/7/2015 6/7/2016 Retentlon - $10,000 $2,000,000 DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES (Attach ACORD 101, Additional Remarks Schedule, If more space is required) RE: Evidence of Insurance / (.T ori S � L4Iwn CERTIFICATE HOLDER CANCFI I ATinm ACUKU Z5 (ZU1U/U5) 1 NSO2H on1 nns m ©1988-2010 ACORD CORPORATION. All rights reserved, Th. Ar nrin nomas and lnnn or. r.,,het ... d mark. of ACr)pn SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN EVIDENCE OF INSURANCE ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE John Seguin/RAD ACUKU Z5 (ZU1U/U5) 1 NSO2H on1 nns m ©1988-2010 ACORD CORPORATION. All rights reserved, Th. Ar nrin nomas and lnnn or. r.,,het ... d mark. of ACr)pn i rr ADDITIONAL INSURED ENDORSEMENT FOR COMMERCIAL GENERAL LIABILITY POLICY o. Insurance Company Hartford Insurance • This endorsement modifies such insurance as is afforded by the provisions of Policy # 47sBApR4ns8relating to the following: « The City of Santa Ana, 20 Civic Center Plaza, Santa Ana, California 92'701; its officers; employees, agents, volunteers and representatives are named, as additional Insureds ("additional insureds") with regard to liability and defense of suits arising from the operations and uses performed by or on behalf of the named Insured, • With respect to claims arising out of the operations and uses performed by or on behalf of the named insured, such insurance as is afforded by this policy is primary and is not additional to or contributing with any other insurance carried by or for the benefit of the additional insureds. • 3, This insurance applies separately to each insured. against whom. claim is made or suit Is brought except with respect to the oompahy".s ilmits of liability. The inclusion of any person or organization as an Insured shall not affect any right which such person or organization would have as a claimant if not so included. With respect to the additional Insureds, this insurance shall not be cancelled, or materially reduced in coverage or limits except after thirty (30) days written notice has been given to the City of Santa Ana, 20 Civic Center Plaza, Santa Ana, California 92701.. (Completion of the following, including countersignature, is required to make #Itis endorsement effective.) Effective 1 / I / 2n 1 r, this endorsement form as a part of • Policy# 47RR8pRAa58 Issued to _111tZ01trae_ Gonsnl i ; nn Lr r ■ Countersigned bye f • � uthorized Representative COTC PROCESSING FORM Agreements/ Amendments/ Deedg'/ ,1'111 TO: CLERK OF THE COUNCIL OFFICE Pli FROM: DEPT.: oce PROJECT MANAGER: Boris Duran MAIL STOP: M-97 EXT.: 8236 AGREEMENT NUMBER (if amendment): A / N AMENDMENT NUMBER (if applicable): ❑ 1ST ❑ 2ND NAME OF CONSULTANT I PARTY: Winbourne Consulting, LLC AMOUNT: ❑ * OVER $25,000 — (A) g] *UP TO $25,000 - (N) PttYl'.e: 9't your agreement with u vendor oxceeds $25 {000 M COUNCIL APPROVAL DATE: iwrthm n I•iscad Year, then you will need to obtain Cmincil Apriroval. ❑ 1) NOT iappraved Nr council. ❑ 2) Approver.) by Couru;il. ITEM #: TERM OF AGREEMENT- EFFECTIVEDATE: 1/7/2016 TERMINA TION DATE., 1/7/2018 SIGNATURES REQUIRED: m VENDOR ©AGENCY CITY ATTORNEY F-1OTHER (INSURANCE APPROVAL REQUIRED BY CAO PRIOR TO SUBMITTING TO COTC) INSURANCE REQUIRED: © YES ❑ NO (Provide City Attorney Office approval) AUTO ® CGL (Commercial General Liability) PROFESSIONAL LIABILITY f7 WORKERS COMPENSATION COMMENTS: FOR CLERK OFFICE USE ONLY: SIP 1 1 2010 PROCS 11 DO NOT PROCESS C9^a//� ❑ Needs Council Approval ❑ Missing Signatures ❑ Other * Charter amendment effective December 21, 2006 for City Manager contract authority increase; NS -2717 I,IAgreementslForm -AGREEMENT PROCESSING FORM_canary.doc Revised: 1/1712012