HomeMy WebLinkAbout19F - MYSANTA ANA APPREQUEST FOR
COUNCIL ACTION
CITY COUNCIL MEETING DATE:
MARCH 1, 2016
TITLE:
"mySANTA ANA" SMARTPHONE
APPLICATION
{STRATEGIC PLAN NO. 7, 5A)
I
CITY MANA ' R
RECOMMENDED ACTION
Receive and file.
DISCUSSION
CLERK OF COUNCIL USE ONLY:
►.MJrJ00IT14 l
❑ As Recommended
❑ As Amended
❑ Ordinance on 1®` Reading
Ordinance on 2nd Reading
Implementing Resolution
❑
Set Public Hearing For
CONTINUED TO
FILE NUMBER
This report is intended to provide the City Council with details and background on staff's efforts to
promote real -time dispatching for Public Works programs through smart phone reporting from the
community.
In 2011, the Public Works Agency launched the smartphone application (APP), "mySantaAna,"
for the community to report graffiti to the Public Works Agency for removal. The APP was
originally marketed through Com -link, Graffiti Paint -Out Day, other community events, and staff's
participation at neighborhood meetings. The first year in use, the community reported 638
requests for service to remove graffiti and, in the second year, that number increased by
78 percent for a total of 1,138 reports. During 2015, the total number of service requests for
graffiti removal was 9,720. This is an 88 percent increase from the first year in use.
By 2013, APP updates enabled community users to receive direct responses to their requests
with updates of the completed work, including pictures. Field staff also benefited from the ability
to receive requests and photos directly to their smartphone, which helped them to locate and
address the service issue faster. As a result of these successes, portals for additional Public
Works services were created to allow for additional reporting through the APP. Twelve service
request types were added, which included abandoned property, bus shelter /furniture
maintenance, potholes, sidewalk defects, street light repair, street signs, street sweeping, storm
drains, trees, water pollution /hazardous waste, water wasting, and weeds. Below is a summary
of all requests received through 2015.
19F -1
"mySantaAna" Community Reporting Application for Smartphones
March 1, 2016
Page 2
TOTAL ANNUAL REQUESTS
TYPE OF REQUEST 2011 2012 "2013
2014
2015
Graffiti 638 625 1,138
1,715
9,720
Abandoned Property 128
342
1,095
Trees 44
131
150
Sidewalk Defects 70
106
111
Street Signs 19
22
78
Potholes 15
23
68
Street Swee in 2
12
28
Weeds 46
28
54
Street Light Repair 24
40
77
Water Pollution /Hazardous Waste 8
14
180
Storm Drain 3
9
13
Water Wastin
9
152
Bus Shelter /Furniture Maintenance
46
GRAND TOTAL ANNUAL REQUESTS 638 625 1,497
2,451
11,772
In 2014, staff worked with App- Order, which is the application developer and partner company to
the graffiti abatement contractor (Graffiti Protective Coatings), to develop a real -time dispatching
pilot program. This program would enable City staff to respond directly to the public in real time
through the APP, utilizing smartphones /tablets from the field. The pilot program focused on the
abandoned property program within Public Works, Maintenance Services Division. This program
has experienced a 64 percent increase in requests for service, with a 70 percent success rate for
requests completed and closed within 24 hours.
As part of the graffiti removal contract awarded by City Council in October 2015, staff
successfully included the development of additional service portals to the mySantaAna APP for
an annual fee of $10,000. This fee is a reduced rate to Santa Ana and $15,000 below the market
rate for portal development and system maintenance. Real -time dispatching has now been
launched for reporting issues with potholes, sidewalk defects, signs, and trees. Public Works
field crews have been equipped with smartphones /tablets so they have the ability to receive a
request directly from the community while in the field and provide expedited service.
Marketing of the mySantaAna APP is an ongoing effort. Staff will continue to promote this
valuable resource through neighborhood meetings, Com -Link, water billing notices, the City
website, and other City community publications.
19F -2
"mySantaAna" Community Reporting Application for Smartphones
March 1, 2016
Page 3
STRATEGIC PLAN ALIGNMENT
This item supports the City's efforts to meet Goal #7 - Teem Santa Ana, Objective #5 (create a
culture of Innovation and efficiency within the organization), Strategy A (promote the use of new
technology to improve the delivery of services and information to staff and the community,
ENVIRQNMME TTAL IMPACT
There is no environmental Impact associated with this action, Any trees that are removed will be
replaced on a one - for -one ratio,
ISCALI PACT
There is no fiscal impact associated with this action.
Fred ousavipour
Executive Director
Public Works Agency
FM:DM /PG
Exhibits: 1, mySantaAna marketing flyer
2, mySantaAna statistics
19F -3
19F -4
Exhibit 1
"mySantaAna" puts the power of the Santa Ana
city government in the palm of your hand! Quickly
and easily report issues to the City for clean up.
Residents with an Whone or Android can now download the "mySantaAna"
application for free allowing them to point, click and send photos of
maintenance issues such as:
• graffiti removal
• illegal dumping
• potholes.
• sidewalk defects
• trees
• weeds
• street signs
• street sweeping
Santa An
CaIIFOrnl��agg
�PpOrtler ,
0 Search
"mySantaAna"
• street light repair
• storm drain
• water wasting
• water pollution
on the App Store or Google play
0 Download
�Caagleplay Avaimaleon�ne�
AppStore
v ? 0 0
the application and
begin cleaning your
neighborhood today...
2
2
"mySantaAna" Application (APP) Statistics
% of Annual Request - Response Time Report
RESPONSE TIME
2011
2012
2013
2014
2015
Avg. 5 Yr
Period
Within 24 Hours
91%
97%
86%
68%
70%
82%
24 -48 Hours
4%
1%
9%
11%
14%
8%
48 -72 Hours
3%
1%
3%
5%
7%
4% '
72 Hours+
2%
1%
2%
16%
9%
6% .
Types & Amount of Annual Request TOTAL
ANNUAL
REQUEST
Year
TYPE OF
REQUEST
201,1
20122 2013
2014
2015
Graffiti 638 625 1,138
1,715
9,720
Abandoned Propert 128
342
1,095
Trees 44
131
150
Sidewalk Defects 70
106
111
Street Si ns 19
22
78
Potholes 15
23
68
Street Swee in 2
12
28
Weeds 46
28
54
Street Light Repair 24
40
77
Water Pollution /Hazardous Waste 8
14
180
Storm Drain 3
9
13
Water Wastin
9
152
Bus Shelter /Furniture Maintenance
46
GRAND TOTAL ANNUAL REQUEST 638 625 1,497
2,451
11,772
Types of Users Annual Request
Exhibit 2
19F -6
# of
Year
APP Users
Type of Users
2011
9
Frequent Users
2012
4
Frequent Users
2013
63
Frequent Users (25)
Anonymous Users (38)
2014
77
Frequent Users (32)
Anonymous Users (45)
2015
402
Frequent Users (32)
Anonymous Users (370)
Exhibit 2
19F -6