HomeMy WebLinkAbout25E - AGMT - SECURITY GUARD SRVS0
• • _ _ •
CITY COUNCIL MEETING DATE:
OCTOBER 4, 2016
TITLE:
AMEND AGREEMENT WITH G4S SECURE
SOLUTIONS, INC. FOR SECURITY GUARD
SERVICES AT THE
COURTHOUSE /LIBRARY AND
SUPERBLOCK PARKING STRUCTURES
(STRATEGIC PLAN NO. 1, 1C)
J
—� CITY MANAGERO
RECOMMENDED ACTION
CLERK OF COUNCIL USE ONLY:
APPROVED
❑ As Recommended
❑ As Amended
❑ Ordinance on 1" Reading
❑ Ordinance on 2nd Reading
❑ Implementing Resolution
❑ Set Public Hearing For
CONTINUED TO
FILE NUMBER
Authorize the City Manager and Clerk of the Council to execute an amendment to the agreement
with G4S Secure Solutions (USA) Inc. to augment existing security services at City Hall /Ross
Annex, for the term beginning October 4, 2016, through May 31, 2017, in an additional amount of
$173,453.60, for a total amended agreement amount not to exceed $1,014,024.52, subject to
nonsubstantive changes approved by the City Manager and City Attorney.
DISCUSSION
On May 2, 2011, City Council approved an agreement with G4S Secure Solutions (USA) Inc.
(G4S) to provide security guard services at various City facilities. The agreement is currently in
its final renewal option period, which is set to expire May 31, 2017. In the next few months, staff
will be releasing a Request for Proposals for security guard services that will supersede this
agreement. However, at this time, it has been determined there is an immediate need for
additional security guard services at City Hall.
The existing contract for security services at City Hall provides for one security guard from 6:00
a.m. to 10:00 p.m., Monday through Friday. Additionally, there is a second security guard for the
hours of 8:00 a.m. to 5:00 p.m., for a total of 108 hours per week. The City is seeking to expand
the scope of service at City Hall in order to enhance security between the hours of 6:00 a.m. to
10:00 p.m., Monday through Friday, excluding closed Fridays. This will allow for enhanced
security presence along the perimeter of buildings immediately outside of City Hall and will be
dedicated to the Courthouse /Library parking structure and Superblock parking structure. Security
guards will be available to escort members of the public and government employees to and from
City Hall and the parking structures. This will increase the hours of service at City Hall locations
from approximately 120 to 320 hours per week.
25E -1
Amend Agreement with G4S Secure Solutions (USA) Inc.
for Security Guard Services
October 4, 2016
Page 2
With this amendment, new 2016 rates will be put into effect for security services at City Hall /Ross
Annex. Rates for City Hall /Ross Annex and Council Meeting staffing will be increased to
$12,867.20. The cost of approximately 200 hours of enhanced security services per week for the
Courthouse /Library and Superblock parking structures will be $160,586.40 for a total annual
increase not to exceed $173,453.60. With the approval of this amendment, the total annual
aareement with G4S will increase from $840.570.92 to a not to exceed amount of $1.014.024.52.
STRATEGIC PLAN ALIGNMENT
Approval of this item allows the City to meet Goal #1 - Community Safety, Objective #1
(Modernize the Community Policing philosophy to improve customer service, crime prevention,
and traffic /pedestrian /bicycle safety), Strategy C (Deliver crime prevention /community policing
programs based on community policing plan).
FISCAL IMPACT
Funds in the amount of $173,453.60 are available in the FY 2016 -17 Civic Center Safety &
Security Enhancements — Contractual Services account (No. 01103011 - 62300).
Fred IMousavipour
Executive Director
Public Works Agency
FM /MM /CK
Exhibit: 1. Sixth Amendment
APPROVED AS TO FUNDS AND ACCOUNTS:
im4 Is`Y r
Francisco Gutierrez
Executive Director
Finance and Management Services Agency
25E -2
SIXTH AMENDMENT TO AGREEMENT FOR
PROVISION OF SECURITY GUARD SERVICES
THIS SIXTH AMENDMENT to the above - referenced agreement is made and entered into on
October 4, 2016 by acid between G4S Secure Solutions, Inc. ( "Contractor "), and the, City of Santa Ana, a
charter city and municipal corporation organized and existing under the Constitution and laws of the
State of California ( "City").
RECITALS
A. The parties entered into an Agreement for Provision of Security Guard Services #A- 2011 -122,
dated May 2, 2011 ( "Agreement'), by which Contractor agreed to perform security services at
various City facilities.
B. The parties have executed five amendments to the Agreement, #A -2011- 122 -01, #A -2014-
116, #A- 2014.215, #A- 2015 -254, and #A- 2016 -200, respectively, through which the scope of
services, compensation, and term have been amended.
C. The current term of the Agreement continues through May 31, 2017 and remains unchanged by
this Sixth Amendment.
D. The parties again wish to amend the Agreement to increase the scope of services and total
annual compensation to be expended under the Agreement in support of the increased scope
of services.
The Parties therefore agree:
Section 1, Scope of Services, is further amended to add new services at City Hall and the Ross
Amex. The entire scope of services for the remainder of the Agreement, including all new and
existing services, is attached hereto as Exhibit 1. The security staffing plan is attached as Exhibit 2.
2. Section 2, Compensation, is further amended so that the total annual compensation shall not exceed
$1,014,024.52, as depicted on Exhibit 3.
3. Except as modified by this Sixth Amendment, and all prior amendments, all terms and conditions of
the Agreement shall remain in full force and affect.
IN WITNESS WHEREOF, the parties hereto have executed this Sixth Amendment to the Agreement on
the date and year first written above.
ATTEST CITY OF SANTA ANA
MARIA D. HUIZAR DAVID CAVAZOS
Cleric of the Council City Manager
-- additional signatures on following page --
1
Exhibit 1
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APPROVED AS TO FORM
SONIA R. CARVALHO
City Attorney
By:
�
J6ftN M. FUNK
Assistant City Attorney
RECOMMENDED FOR APPROVAL G4S SECURE SOLUTIONS
FRED MOUSAVIPOUR Name:
Executive Director Title:
Public Works Agency
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EXHIBIT 1
SANTA ANA REGIONAL TRANSPORTATION CENTER
The Santa Ana Regional Transportation Center (SARTC) is located at 1000 East Santa Ana
Boulevard, Santa Ana, CA 92701, The facility covers 6.75 acres and contains a 47,000- square-
foot terminal, two surface parking lots with a total of 282 spaces, and one four -story parking
structure with 423 spaces. A three -story pedestrian bridge takes travelers to the east train
platform. A second pedestrian bridge connects the parking structure to the main facility. The
terminal building is open from 5:00 AM to midnight daily. The parking structure is open to the
public from 4:00 AM to midnight daily.
The SARTC terminal building contains approximately 35,000 square feet of rental space, plus a
five -story theme tower that includes small meeting /conference rooms on the 4t1' and Stn' floors.
Tenants include Amtrak, Greyhound Lines, Crucero, Transportes Intercalifornias, Tres Estrellas
de Oro, County of Orange Social Services Program, State of California EDD, the City of Santa
Ana Work Center, a caf6 and gift shop.
As a regional transportation hub and public services facility, various local, state, and federal
authorities have law enforcement jurisdiction within the facility, 'T'he lead authority is the Santa
Ana Police Department. The Orange and Los Angeles County Sheriffs, the California Highway
Patrol, OCTA Police, Amtrak Police, and the Department of Homeland Security are amongst the
other law enforcement agencies that hold jurisdiction. The SARTC is designated as a Homeland
Security critical infrastructure locale.
Rail Services
The SARTC is served daily by 22 Amtrak trains (24 trains on Friday) and 33 Metrolink trains on
weekdays with a mean daily rail passenger count of 1,766. Metrolink service begins at 4:32 AM
at the station and the last train departs at 7:21 PM. Peak Metrolink train frequency occurs
between the hours of 6:00 AM to 8:30 AM and 4;00 PM to 6:30 PM, The Amtrak service begins
at 6:53 AM and the last train leaves at 11:06 PM. Amtrak train frequency is consistent
throughout the day providing about one train per hour.
Weekend service at the Santa Ana station is less frequent and includes 24 Amtrak trains and 8
Metrolinkc trains. Three Metrolink trains are provided during weekend morning hours and five
Metrolink trains are provided during weekend evening hours. Amtrak provides weekend service
of approximately one train per every half hour between 7:30 AM to 9:00 AM and 10:30 AM to
1:30 PM, At least one Amtrak Pacific Surfliner train is provided every hour from 2:30 PM to
11:30 PM.
Bus Services
Ten bus bays are located on the west side of the terminal with access and egress off of Santiago
Street. OCTA bus Local routes 59 and 83 and Station Link routes 462, 463, and 464 serve the
station. On average, there are approximately 220 weekday OCTA boardings and less than 10
weekend boardings at SARTC. Greyhorund, Transportes hrtercalifomias, and Tres Estrellas de
Oro offer long distance bus service at the station between 5:00 AM and midnight. These three
25E -5
long distance bus service providers report a total average of 700 boardings and alightings per
clay. Aintrak bus service provides service at the Santa Ana station, in lieu of Amtrak trains,
during select off -peak hours. The Amtrak bus service operates between the hours of 12:00 AM to
5:00 AM for the Pacific Surfliner route.
Workforce Development Services
The Santa Ana WORK Center is located within the SARTC. The WORD Center combines
resources from various agencies to provide integrated job and workforce development services,
including job search assistance, employee referrals and placement, unemployment insurance
filing, and career counseling for adults and youths. As part of the WORK Center, the State of
California EDD leases an administrative office on the first floor which averages 5 client visits
per day. The City of Santa Ana and the State EDD lease the two suites on the second floor. The
administrative suite averages 14 client visits per day and the referral center suite averages 254
client visits per day. The WORI{ Center offices on the first and second floors are open from
8 :00 AM to 5:00 PM Monday thru Thursday and every other Friday. A security guard under
separate contract by the State of California is assigned to the referral center suite during the
hours it is open to the public. It is expected that the security company awarded the contract
under this RFP will work in cooperation with the security guard assigned to the referral center
when necessary. The County of Orange Social Services Agency leases the suite on the third
floor and averages 26 client visits per day. The third floor suite is open from 8:00 AM to 5:00
PM, Monday thru Friday.
I. SCOPE
The City's objective is to provide deterrence against crimes of vandalism, theft and bodily injury
at the SARTC on a twenty -four (24) hour basis. Contractor shall develop a comprehensive set of
Post Orders documenting both general procedures as well as site - specific responsibilities. Draft
Post Orders shall be prepared prior to the connnencement of the contract and must be reviewed
and approved by the City within fifteen (15) days from commencement of Contractor's services.
The proposal will recommend staffing levels and shift schedules appropriate for this post.
Management of Facility
The SARTC is owned by the City of Santa Ana and managed by the Public Works Agency.
Onsite property management services are available during normal business hours Monday
through Thursday and every other Friday. The office is closed on weekends and I 1 days per
year for holidays.
This post requires highly visible security staff with excellent interpersonal skills and the ability
to deal with the public in a coiuteous manner. Guards assigned to this post must speak and
understand English and be able to write clear and concise reports. Bilingual candidates are
preferred and at least one bilingual Spanish speaking guard must be on site at all times.
General post assignments and tasks include, but are not limited to the following:
• Observe - and -report only. Guards are not expected to apprehend or physically detain any
individual.
25E -6
• Patrol restrooms, main floor lobby, train loading areas, balconies and upper floors of the
building, perimeter of entire facility, parking lots, parking stricture, pedestrian bridge, east
and west platforms and all approaches onto the property.
• Maintain facility in lockdown mode when the facility is closed, unless an emergency arises
and respond only at the direction of SARTC management or emergency services.
• Ensure that unauthorized taxis, limousines, buses, etc, do not assemble on or adjacent to the
property.
• Provide vehicle and parking control throughout the facility as needed.
• Provide surveillance of trains, buses and passenger movement.
• Enforce the facility's unattended baggage policy and follow appropriate procedures.
• Lock down or open the facility at designated times. This will include main building, parking
structure and pedestrian bridge accesses.
• Report to SARTC management any light outages, improperly working doors and /or locks,
building leaks or leaks of any kind, any abnormality in function of mechanical, electrical or
plumbing systems, graffiti locations, suspected or observed theft or vandalism.
• Raise and lower flags at dawn and dusk.
• Check in and check out all contract personnel and provide access to service areas as
necessary.
II. RESPONSIBILITY OF CONTRACTOR
Provide a post management system that includes efficient mechanisms for tour verification, daily
activity reports (DARs), and incident reporting (IR). This system must be complete with a
reliable computer equipped with Internet access, Microsoft Office, a printer, downloader, and
any other equipment needed in leading and monitoring the security needs of the facility.
Provide for the SARTC CPO Post Commander (Account Manager) to travel and board in
Sacramento to job shadow with Jacob Culberson and the SRT security staff to cross train (16
hours) on transit issues and incorporate best practices for SARTC.
Ensure that SARTC is secure at all times by providing security coverage as outlined in Exhibit 6.
Each security guard shall utilize Secure Trax devices to perform their duties,
Provide two Secure Trax devices for use at the SARTC.
Provide cellular phones and all other telecommunications or electronic equipment necessary for
all security officers while on duty.
Provide internal transportation equipment, if any, such as scooters, Segways, etc.
Provide a marked G4S vehicle to be parked at the SARTC. Said vehicle will be used in
performance of the Santa Ana Zoo patrol.
25E -7
Provide an adequate nuumber of complete company uniforms including jackets, and head and rain
gear so that all security officers can show an exceptional presence. This uniform must clearly
identify security officers as employed by the Contractor and shall be worn at all times during
shift. Identification badges will also be required.
Provide all document and stationary supplies needed for the successful running of this post. This
means adequate supplies of forms, inlc cartridges for printer, printer paper, all pertinent forms,
pens, writing pads, etc. THE CITY WILL NOT PROVIDE SUPPLIES.
Insure that all security officers do not carry firearms.
Be responsible for all training of security officers to assure compliance with all federal, state and
local requirements pertinent to their position at the SARTC,
When a security officer ceases to be assigned to duty at the SARTC, the Contractor shall inforn
the property manager immediately.
25E -8
TIIE SANTA ANA CORPORATE YARD
The Santa Ana Corporate Yard (Yard) is located at 215 South Center Street, Santa Ana, CA
92703, The Yard covers 12 acres between First Street on the north, Daisy Avenue on the east,
Chestnut Avenue on the south and Center Street on the west. The property includes
administrative office buildings, a central stores warehouse, a fleet and facility maintenance two-
story garage, and a single -story vehicle parking structure backed up to Chestnut Avenue. The
entire property is walled with three security gate entrances. The property houses a variety of the
City's vehicle fleet, including street sweepers, large trucks, and standard sedans. The Yard.
serves as a fuel filling location for City vehicles and houses diesel and unleaded underground
storage tanks, and CNG and hydrogen above- ground storage tanks. Security guard services are
required per the shift and holiday coverage detailed in Section II below. The regular hours of
operation at the corporate yard are Monday through Friday from 6:00 a.m. to 6:00 p.m.
I. SCOPE
The City's objective is to provide the Yard with security guard service to monitor the security of
personnel, equipment, buildings, and general property. The security guard will be posted at the
guard station located at the Center Street entrance. The guard station is equipped with a closed-
circuit TV and provides visual monitoring of the Yard area and allows monitoring of the
entrance.
II. RESPONSIBILITY OF CONTRACTOR
The Contractor is to provide one security guard, unarmed, in standard full uniform at the Guard
Station located on the west side of the Corporate Yard.
Shift Coverage:
Monday- Thursday 6:00 a.m. to 8:00 p.m,
Friday night starting at 4:00 p.m. with coverage until Monday at 6:00 a.m.
Holiday Coverage:
The following l I holidays are observed by the City of Santa Ana. Full 24 hour security guard
coverage is required on these holidays.
1, New Year's Day
2, Martin Luther King Jr. Birthday
3. Presidents Day
4. Memorial Day
5. Independence Day
6. Labor Day
7. Veteran's Day
8. Thanksgiving and the Friday following
9. Christmas and the last working day before the holiday
The security guard shall perform the following:
• Utilize a Secure Trax device in performance of all duties.
• Observes the closed circuit TV monitoring of the Yard.
25E -9
• Closes the entrance gates on the property, between 5:00 p.m. and 5:30 p.m. on weekdays.
• Opens the gates at 6 a.m, on weekdays.
• Maintains a logbook noting the name of every individual who enters and leaves the
property and notes the time.
• Conducts a continuous observation of the Yard to maintain a secure and safe property. If
any concerns arise during the guard shift, instructions are provided, with contact numbers
to the Santa Ana Police Department.
• Under no circumstance is aggressive action required.
• The security guard is unarmed and required to call proper channels in the event of an
unusual observation,
• The Contractor will conduct unannounced supervisory inspections during shifts,
The City reserves the option to increase or decrease the number of nightly or daily coverage, the
_hours of coverage, and the number of daya per _week requested withseven days written
notification.
25E -10
THE SANTA ANA ZOO AT PRENTICE PARK
The Santa Ana Zoo at Prentice Park (the "Zoo ") is located at 1801 East Chestnut Avenue, Santa
Ana, California, 92701. The Zoo covers 20.5 acres including public parking areas, animal
housing, exhibits and buildings. The Zoo handles 90 species with approximately 250 animals
and 35 exhibits,
Hours of Zoo Operation
The Zoo is open to the general public Monday through Sunday (seven days per week) from
10:00 a.m. to 5:00 p.m, The Zoo is closed to the general public only two days each year on
December 25 — Christmas Day and January 1 - New Year's Day; however Zoo staff are still on
the grounds to feed and care for the animals:
Note: During days of extremely inclement weather, the Zoo Manager may decide to close the
Zoo to the public.
I. SCOPE
The City's goal is to provide the Zoo with an early morning security tour patrol as a deterrent
against crimes of vandalism and theft and to insure safety to City property and the Zoo's animal
collection during the Zoo's closed hours (Monday through Sunday, seven days per week from
5:00 p.m. to 10:00 a.m.).
II. RESPONSIBILITY OF CONTRACTOR
The Contractor conducts one (1) security tour patrol nightly, seven (7) days per week around the
Zoo property perimeter and through the Zoo grounds. The tour patrol is to include eight (8)
strategically designated locations, utilizing a Secure Trax device and is to be performed between
the hours of 1:00 a.m. and 3:00 a.m.
Utilize the CPO, vehicle and Secure Trax device dedicated to the SARTC in the performance of
the nightly Zoo patrol.
The Contractor provides one security officer, unarmed, in standard full uniform and a
functioning vehicle displaying the security company's name in clear view on the vehicle. The
security officer is to carry a cell phone or mobile radio at all times.
in the event of a security breach, unusual observation or concerns for the safety of the Zoo's
animals, the security officer is required to make specific contacts to City personnel and /or the
Santa Ana Police Department. Under no circumstance is aggressive action required.
Daily reports of the nightly patrol rou ids are to be emailed via the SecureTrax unit to the
appropriate City personnel.
The Zoo reserves the option to increase or decrease the number of nightly vehicle sweeps and the
number of days per week requested, with seven days written notification.
25E -11
THE SANTA ANA LIBRARY
The Main Library is located at 26 Civic Center Plaza, Santa Ana CA 92701. The Main Library
provides Spanish, English and Vietnamese books, DVDs, music CDs and books on CD for
adults, teens and children. It also offers bilingual computer training and access for adults, teens
and children, as well as story times in English and Spanish and special programs for children and
families. Also available are workshops, gaming and activities for teens, and workshops for
limited English speaking adults. Bilingual tutoring for children and teens is provided in the
Library Learning Center. The Main Library is open Monday through Thursday from 10:00 a.m.
to 9:00 p.m., Friday and Saturday from 10:00 a.m. to 6:00 p.m, and Sunday 12:00 p.m, to 4 :00
p.m.
The Newhope Branch Library is located at 122 North Newhope Street, Santa Ana CA
92703, The Newhope Library provides all types of books and audiovisual niateria s in English,
Spanish and Vietnamese for children and teens, as well as story times in English and Spanish and
special programs for children, and supports a branch of the Santa Ana Public Library Teen Club.
It offers computer access for adults, children and teens. Bilingual tutoring for children and teens
is available in the Library Learning Center.. The Newhope Branch Library is open Monday
through Thursday from 2:00 p.m, to 7:00 p.m., Saturday from 10:00 a.m. to 5:00 p.m. and is
closed on Friday and Sunday.
I. SCOPE
The City's goal is to ;provide deterrence against crimes of vandalism, theft and bodily injury at
the two Library locations. The Contractor shall provide unarmed uniformed security services in
and around the Library properties as requested by the City. Contract security personnel shall
assist the Library in meeting its security objectives.
II. RESPONSIBILITY OF CONTRACTOR
The Contractor will provide four security guards (one to be at a CPO Supervisor level) each
performing 64 hours of service per week to the Central Library location and one security guard
performing 23 hours of service per week to the Newhope Branch Library for a total of 279 hours
combined per week for the two locations, during nonnal operating hours. The Contractor shall
perform the following:
0 Roving patrol of building interior, include —but not limited to the following tasks:
1. Ensure that alarms at all emergency access doors are activated.
2. Ensure that meeting rooms are locked when not in use.
3. Watch for drug activity, vandalism and graffiti, weapons, alcohol, open food
containers and other acts that interfere with or disrupt library activities (Santa Ana
Municipal Code §2- 602.1)
4. Verify that all exterior doors are locked after normal business hours.
25E -12
5, Hourly inspection of public restrooms. Advise library management of any
maintenance or repairs needs,
6. Ensure that needles, syringes or other potentially hazardous material is reported and
safely disposed.
7. Ensure that all patrons exit the library as closing time approaches
• Roving patrol of exterior library area, include — but not limited to the following tasks
1. Ensure all exits are free from obstruction
2. Report unauthorized use of designated Library parking spaces
3. Ensure that needles, syringes or other potentially hazardous material is reported and
safely disposed.
4. Verify that all dumpsters are locked.
5. Verify and report building exterior lighting deficiencies.
• Check the security camera system daily to ensure that it is in good working order. Notify
Library Management, if malfunctions occur.
• Complete G4S incident and daily operating reports. Provide Library Management copies of
reports on a weekly basis.
• Complete Library electronic reports for incidents in which he /she is directly involved; take
pictures, as needed, refer to camera files in documenting and identifying offenders.
• Notify Santa Ana Police Department if police intervention is required.
• Respond, as necessary, to other life safety duties as identified in post orders and standard
operating procedures.
• Direct patrons to areas within the Library and the Civic Center.
• Report building maintenance and safety concerns as necessary.
• Enforce the Safety and Security and Personal Conduct regulations outlined in the Rules of
Conduct,
• Mitigate various issues that arise in and around the Library based on Civic Center activity,
• Escort employees, as needed, to parking locations.
The Contractor shall provide all management, supervision, and overhead for all contractor
employees and shall be solely responsible for instituting and invoking disciplinary action of
employees not in compliance with Contractor's rules and regulations, as well as any other policy
established by the contracting parties.
'the Contractor shall develop a comprehensive set of Post Orders documenting both general
procedures as well as site - specific responsibilities. Post Orders shall be prepared prior to the
commencement of the contract and must be reviewed and approved by the City with fifteen (15)
days from commencement of contractor's services.
25E -13
All security officers will be required to read and verify they understand the Post Orders and at
minimum, shall be tested during the on -the -job training period and at minimum annually during
site inspections.
The Contractor shall ensure hiring, training and administration of motivated and professional
employees that meet or exceed both the Contractor's and the City's standards and support
continuous performance of contract requirements.
• Required guard qualifications:
• Fully bilingual (English/Spanish)
• Computer literate (basic skills: email, Microsoft Word)
• Able to master or have experience in the use of the library's secuuity canicra
system
• First Aid. CPR, AED certified
• Security experience in a position involving extensive public contact.
• Demonstrated ability to handle and resolve conflicts in an effective manner
• Demonstrated judgment in emergency situations
• Good communication skills
• Experience working with people with behavioral /mental health issues and /or
criminal background
• Professional demeanor with staff and. patrons
• Physical dexterity; ability to act with urgency in an emergency situation without
detaining or striking the offender.
The Contractor is responsible for the daily personal appearance of security personnel, The
Contractor shall provide seasonal uniforms and weather - appropriate protective clothing
necessary to identify staff as security guards.
Security officers are prohibited from carrying weapons of any kind, including but not limited to:
firearms, nightsticks, martial arts weapons or equipment, batons, or any chemical agent spray or
liquid.
The Contractor shall agree to remove from the site, whenever required to do so by the City, any
contractor employee considered by the City to be unsatisfactory or undesirable, within the limits
of any applicable laws.
25E -14
CENTENNIAL PARK
Centennial Park is located at 3000 West Edinger Avenue, Santa Ana, CA 92704. The park covers
70,53 acres including baseball diamonds, basketball courts, the Dan Young Soccer Complex
(four fields), a lake, a skate park, playground picnic areas, restrooms, a fire training facility, an
adult education center and the Hector Godinez High School Facility. (Hector Godinez High
School is located on Centennial Park property. The campus is not included in the area to be
serviced, however, there should be communication between the successful proposer and the
school district to effectively communicate truancy and other student related safety issues so that
they can be effectively addressed by the school district.)
I. SCOPE
The City's goal is to provide deterrence against crimes of vandalism, theft and bodily injury at
Centennial Park,
II. RESPONSIBILITY OF CONTRACTOR
The Contractor will provide security guard services approximately 20 hours per week at
Centennial Park. The Contractor shall perform the following:
• Perform roving patrols of interior and exterior building areas.
• Complete incident and daily operating reports.
• Respond as necessary to support other life safety duties as identified in post orders and
standard operating procedures.
• Direct patrons to areas within Centennial Park.
• Report building maintenance and safety concerns as necessary.
• Enforce Park rules as required,
• Mitigate various issues that arise in and around Centennial Park.
• Provide a bike or electric golf cart patrol, Bike patrol includes supplying the bicycle, ongoing
maintenance of bicycle, safety equipment, including gloves, laree and elbow pads, and
helmets and uniforms, including BDU pants and/or shorts, polo shirt and belt. Electric golf
cart patrol includes supplying the golf cart, ongoing maintenance of the golf cart, any safety
equipment and specialized uniforms, if required.
The Contractor shall provide all management, supervision, and overhead for all Contractor's
employees and shall be solely responsible for instituting and invoking disciplinary action of
employees not in compliance with Contractor's riles and regulations, as well as any other policy
established by the contracting parties.
The Contractor shall develop a comprehensive set of Post Orders documenting both general
procedures as well as site - specific responsibilities. Post Orders shall be prepared prior to the
commencement of the contract and must be reviewed and approved by the City with fifteen (15)
days from commencement of contractor's services.
25E -15
All security officers will be required to read and verify they understand the Post Orders and at
minimum, shall be tested daring the on- the -job training period, and at minimum annually during
site inspections.
The Contractor shall ensure hiring, training and administration of motivated and professional
employees that meet or exceed both the Contractor's and the City's standards and support
continuous performance of contract requirements.
The Contractor is responsible for the daily personal appearance of security personnel. The
Contractor .shall provide seasonal unifonns and weather - appropriate protective clothing
necessary to identify staff as security guards.
Security officers are prohibited from carrying weapons of any kind, including but not limited to:
firearms, nightsticks, martial arts weapons or equipment, batons, or any chemical agent spray or
liquid.
The Contractor shall agree to remove from the site, whenever required to do so by the City, any
contractor employee considered by City to be unsatisfactory or imdesirable, within the limits of
any applicable laws.
25E -16
CITY HALL
City Hall and the Ross Annex are located at 20 Civic Center Plaza and open Monday thru
Thursday and every other Friday, 8am to 5pm. City Hall is located within the Civic Center
Complex that includes City, County, State and Federal offices. The City Departments housed at
City Hall include City Manager's Office, Clerk of the Council, City Attorney's Office,
Coimnunity Development Agency, Personnel, Public Works Agency, Planning and Building
Agency and Finance Department. City Hall provides residents and the public with various
services ranging, but not limited to Cashier, Business License, Dog License, Planning counter,
Public Works counter, Building Plan Check, Community Preservation, Housing Administration,
Police /Fire Plan Check, Purchasing, Risk Management, Economic Development etc,
II. SCOPE
The City's goal is to provide deterrence against crimes of vandalism, theft and bodily injury at
City Hall and Ross Amiex.
III. RESPONSIBILITY OF CONTRACTOR
The Contractor will provide Custom Protection Officer services approximately 108 hours per
week at City Hall Monday through Friday. The City reserves the right to adjust the guards
assignment /hours as needed to better serve internal and external customers. In addition, provide
two guards for the duration of the scheduled Council Meetings. The Contractor sball perform,
but not limited to, the following:
• Perform roving patrols of interior and exterior building areas.
• Complete incident and daily operating reports.
• Respond as necessary to support other life safety duties as identified in post orders and
standard operating procedures.
• Direct patrons to areas within the Civic Center.
• Mitigate various issues that arise in and around City Hall based on Civic Center activity.
• As needed, escort staff or visitors to parking locations.
• Report building maintenance and safety concer7ls as necessary.
• Four times a day —Inspect public access restrooms to maintain cleanliness and advise
building maintenance of needed corrections
• Daily — Check and operate City Hall ADA wheelchair lift and document
• Daily — Verify and report building interior lighting deficiencies
• Daily Evening — Secure dumpsters at loading dock at the end of the day
• Daily Evening — Verify all exterior doors are locked after normal business hours
• Daily Evening — Verify and report building exterior lighting deficiencies
• Weekly— Check water pressure of all City Hall /Ross Annex drinking fountains
• Monthly — Check all City 1-fall/Ross Annex AED's per Risk Management Guidelines
• Monthly — Check Fire Extinguisher and sign tags for inspection per Risk Management
guidelines
25E -17
• As Needed —Adjust walk off mats at entries to City Hall and Ross Armex
• As Needed —Advise facilities management of building deficiencies: interior or exterior
• As Needed —And as requested by the superintendent perform other duties as needed
Custom Protection Officers present at City Council Meetings:
One security guard patrols the Council Chambers perimeter and the second security guard patrols
the parking structure (Building #19) in front of City Hall to provide a safer passage to and from
Council Chambers to Building #19.
The Contractor shall provide all management, supervision, and overhead for all contractor's
employees and shall be solely responsible for instituting and involving disciplinary action of
employees not in compliance with Contractor's rules and regulations, as well as any other policy
established by the contracting parties,
The Contractor shall develop a comprehensive set of Post Orders documenting both general
procedures as well as site - specific responsibilities. Post Orders shall be prepared prior to the
commencement of the contract and must be reviewed and approved by the City with fifteen (1 S)
days from commencement of contractor's services,
All security officers will be required to read and verify they understand the Post Orders and at
minimum, shall be tested during the on -the -job training period, and at minimum annually during
site inspections.
The Contractor shall ensure hiring, training and administration of motivated and professional
employees that meet or exceed both the Contractor's and the City's standards and support
continuous performance of contract requirements.
The Contractor is responsible for the daily personal appearance of security personnel. The
Contractor shall provide seasonal uniforms and weather- appropriate protective clothing
necessary to identify staff as security guards.
Security officers are prohibited from carrying weapons of any hind, including but not limited to:
firearms, nightsticks, martial arts weapons or equipment, batons, or any chemical agent spray or
liquid.
The Contractor shall agree to remove from the site, whenever required to do so by the City, any
contractor employee considered by the City to be unsatisfactory or undesirable, within the limits
of any applicable laws.
Council Meetings
Council Meetings will be held every first and third Tuesdays of the month.
Officer duty hours: 1730 -2100 hours or may be extended until 2300 hours. Officers will remain
on duty until released by appropriate authority.
25E -18
Officers (two unarmed Custom Protection Officers) will be assigned duties for the Santa Ana
Council Meeting. Officers will report no later than 1730 hours. An officer will be posted right
outside of the Council Chambers. The second officer will provide foot patrols in the parking lot
immediately in front of the Council Chambers. Officer is to monitor the area to ensure only
authorized vehicles are allowed access to park. Continue to monitor the parking lot area to deter
criminal activity.
CITY HALL / ANNEX CORRIDOR TO SUPERBLOCK & OC COURTHOUSE !
LIBRARY PARICiNG STRUCTURES
The Contractor will provide Custom Protection Officer services approximately 200 hours per
week at City Hall Monday through Friday. The City reserves the right to adjust the guards'
assignment /hours as needed to better serve internal and external customers. The Contractor shall
perform, but not limited to, the following:
• Perform roving patrols of parking structures interior levels, stairwells, elevators and exterior.
• Complete incident and daily operating reports.
• Respond as necessary to support other life safety duties as identified in post orders and
standard operating procedures,
• Provide patrons with direction to areas within the Civic Center as needed.
• Mitigate various issues that arise between Superblock and OC Courts parking structures that
serve City Hall / Ross Annex,
• As needed, escort staff or visitors to parking locations upon request when possible (more
common during dark hours).
• Report building exterior safety concerns as necessary
• Daily / Evening — Verify and report parking garage and Civic Center lighting deficiencies
• Daily / Evening -- Verify and report parking garage elevator deficiencies
• Evening— Verify City Hall / Annex exterior doors are locked after normal business hours
• As Needed — Maintain that stairwell access to City Hall court yard is not obstructed for
visitor access
• As Needed — Advise PRCSA management of civic center deficiencies between City Hall
and Parking structures
The Contractor shall provide all management, supervision, and overhead for all contractor's
employees and shall be solely responsible for instituting and invoking disciplinary action of
employees not in compliance with Contractor's rules and regulations, as well as any other policy
established by the contracting parties.
The Contractor shall develop a comprehensive set of Post Orders documenting both general
procedures as well as site - specific responsibilities. Post Orders shall be prepared prior to the
commencement of the contract and must be reviewed and approved by the City with fifteen (15)
days from commencement of additional contractor's services.
25E -19
All security officers will be required to read and verify they understand the Post Orders and at
minimtnn, shall be tested during the on- the -job training period, and at minimum annually during
site inspections.
The Contractor shall ensure hiring, training and administration of motivated and professional
employees that meet or exceed both the Contractor's and the City's standards and support
continuous performance of contract requirements.
The Contractor is responsible for the daily personal appearance of security personnel. The
Contractor shall provide seasonal uniforms and weather - appropriate protective clothing
necessary to identify staff as security guards,
Security officers are prohibited from carrying weapons of any kind, including but not limited to:
firearms, nightsticks, martial arts weapons or equipment, batons, or any chemical agent spray or
liquid.
The Contractor shall agree to remove from the site, whenever required to do so by the City, any
contractor employee considered by the City to be unsatisfactory or undesirable, within the limits
of any applicable laws.
25E -20
THE SANTA ANA POLICE DEPARTMENT
The Santa Ana Police Department is located at 60 Civic Center Plaza, Santa Ana, CA 92701.
The property includes an administrative building, Jail facility, three -bay loading dock area, and a
two -story parking stricture for police and authorized vehicles. The administrative building and
jail facility both have public lobbies and restrooms. The restricted area of the facility is walled
with three security gates, two of which are used for ingress /egress. The north gate is used as a
point of entry by authorized personnel only. The south gate is the main point of entry for all
vendors, deliveries, and authorized personnel. Deliveries and vendors are allowed in through
this gate during normal business hours.
I. SCOPE
The City's objective is to enhance security around the perimeter of the Police Headquarters and
Jail facility and to control entrance to the facility via the south gate.
II. RESPONSIBILITY OF CONTRACTOR
The Contractor is to provide one security guard, unarmed, in standard full uniform at the south
gate.
Shift Coverage: Monday -Friday 7:00 a.m. to 4:00 p.m.
The security guard shall perform the following:
• Utilize a Secure Trax device in performance of all duties.
• Monitor and control entrance access to visitors, vendors, deliveries, etc. through the
south gate
• Issue Visitor and Vendor Parking permits to authorized personnel
• Patrol the parking structure and report unauthorized vehicles parked within the facility
• Watch for irregular or unusual conditions that may create security concerns or safety
hazard
• Perform roving patrols of exterior building areas
The City reserves the option to increase or decrease the number of nightly or daily coverage, the
hours of coverage, and the number of days per week requested with seven days written
notification. The Santa Ana Police Department will conduct an abbreviated background
investigation to supplement the background conducted by G4S.
25E -21
AS- NEEDED SECURITY FOR CITY LOCATIONS
Contractor must provide for the possibility of providing immediate security guard coverage and
related equipment at any location in the City. Security guard services include immediate security
guard coverage due to a security breach at City Hall, any of approximately 15 local park
clubhouses and community centers, a City parking structure, a community learning center, or
other City location. Coverage must be provided within one hour for the duration of the period
outlined.
25E -22
EXHHHT 2
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EXHIBIT 3
G4S COST SHEET— OCTOBER 4, 2016 TO MAY 31, 2017
Santa Ana Regional Transportation Center
40 hours per week of Custom Protection Officer Supervision
168 hours per week of Custom Protection Officers
+ 1 Patrol Vehicle (shared with Santa Ana Zoo)
• 2 Secure TraxTM Devices
Monthly Cost: $20,135.44 equals
Annual Cost: $241,625
Santa Ana City Hall
108 hours per week of Custom Protection Officers
Average weekly hours
• 2 Secure TraxTM Device
Previous Allocation: $40,775.72 (through September. 30 2016
New Allocation: $93,895.44 (per rate change effective October 4, 2016)
Monthly Cost: $11,736.93
Annual Cost: __,"134,671.16
Council Meeting Services
Approximately 20 hours per month of Custom Protection Officers
Previous Allocation: $2,020.00 (through September 30. 2016)
New Allocation: $4,003.20 (per rate change effective October 4, 2016)
Approximate Monthly Cost: _$500.40
Annual Cost: $6.023.20
City Hall Superblock and OC Courthouse Parking Structures
180 hours per week of Custom Protection Officers
• Average weekly hours
• 3 Secure TraxTM Devices
• 3 Radio Devices (1 time charge of $260 each)
Monthly Cost: $ 19,975.80 + (l time - $780)_
Annual Cost: $ 160 586.40 (8 months)_
Santa Ana Zoo at Prentice Park
7 hours per week of Custom Protection Officers
• Nightly vehicle patrol checks
• 1 Security Vehicle (Posted at SAMLARC)
Monthly Cost: $ 660.66 equals
Annual Cost: $7,928
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25E -24
Santa Ana Police Department
45 hours per week of Custom Protection Officer
• Includes 5 hours of weekly Overtime
Monthly Cost: 4A51,85 equals
Annual Cost: $ 56.976.05 ($44,17605 +$11800 contingency)
Santa Ana Corporate Yard
118 hours per week of Traditional Security Officer I
1 Secure TraxTM Devices
Monthly Cost: $ 8.206.90 equals
Annual Cost: $ 98,433 00
Santa Ana Library locations
• 64 hours per week of Custom Protection Officer Supervision
• 192 hours per week of Traditional Security Officer II at Main Library
• 23 hours per week of Traditional Security Officer I at New Hope Library
i 1 Secure TraxTM Device (Main Library)
Previous Allocation: $79,777.20 (through July 31, 2016)
New Allocation: $159, 777.87 (to allow for additional services effective August 1, 2016)
Contingency: $5,000
Monthly Cost: $22,425.78 equals (for services rendered effective August 1, 2016)
Annual Cost: $244,555.07
Centennial Park
• 20 hours per week of Traditional Security Officer I
• 4 hours of weekly Overtime built in
• 1 Electric Golf Cart Patrol
Monthly Cost: $ 1,514.07 equals
Annual Cost: $ 18,169
As- Needed Security
Annual Cost: up to $45 007.64
Traditional Security Officer— Level I:
Traditional Security Officer — Level II:
Custom Protection Officer — Level I:
Custom Protection Officer— Level 1I:
Custom Protection Supervision I:
Custom Protection Supervision II:
Hourly Pay Rate: $10.50
Hourly
Pay
Rate: $11.00
I3ourly
Pay
Rate: $14.00
Hourly
Pay
Rate: $16.00
Hourly
Pay
Rate: $16.00
Hourly
Pay
Rate; $18.00
Hourly Bill Rate: $16.05 /hour
Hourly Bill Rate: $16.76 /hour
Hourly Bill Rate: $21 78 /horn
Hourly Bill Rate: $25.02 /hour
Hourly Bill Rate: $24.69 /hour
Hourly Bill Rate: $27 97/hour
Total Price
Annual Cost Not to Exceed: 11,014,024.52
All charges for security guard services for this contract are included in the above total.
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