HomeMy WebLinkAboutSANTA ANA WORKFORCE DEVELOPMENT BOARD & AMERICA'S JOB CENTER OF CALIFORNIA PARTNER (SANTA ANA HOUSING AUTHORITY)A-2016-1371
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WORK MAY PROCEED
CLERK OF COUNCIL
NTP
Memorandum of Understanding
Santa Ana Workforce Development Board
ADCC Partner:
Santa Ana Housing Authority
Memorandum of Understanding (MOU)
Pursuant to the
Workforce Innovation Opportunity Act of 2014 (WIOA)
A. PARTIES
The parties to this Memorandum of Understanding (MOU) are the Mayor and City Council of the
City of Santa Ana, the Santa Ana Workforce Development Board (WDB), and Santa Ana Housing
Authority (AJCC Partner).
B. PURPOSE
The Workforce Innovation and Opportunity Act (WIOA) requires that a MOU be developed and
executed between the Local Board and the American's Job Center of California (AJCC) partners to
establish an agreement concerning the operations of the AJCC delivery system. The purpose of the
MOU, is to establish a cooperative working relationship between the parties and to define their
respective roles and responsibilities in achieving the policy objectives. It serves to establish the
framework for providing services to employers, employees, job seekers and others needing workforce
services.
California's one-stop delivery system, the AJCC, is a locally -driven system which develops
partnerships and provides programs and services to achieve three main policy objectives established
by the California Workforce Development Strategic Plan, which includes the following:
1. Foster demand -driven skills attainment
2. Enable upward mobility for all Californians
3. Align, coordinate, and integrate programs and services
These objectives will be accomplished by ensuring access to high-quality AJCC that provide the full
range of services available in the community for all customers seeking the following:
1. Looking to find a job.
2. Building basic educational or occupational skills.
3. Earning a postsecondary certificate or degree.
4. Obtaining guidance on how to make career choices.
5. Seeking to identify and hire skilled workers.
C. LOCAL/REGIONAL VISION STATEMENT, MISSION STATEMENT, AND GOALS
Santa Ana's vision rests on integrating current and future resources through its WDB partners.
Integration suggests more than partnering or assembling multiple funding sources. It means making
certain that all elements of the workforce support system work together to create synergy for its target
populations by offering inviting and seamless services, wherever a client enters the system.
Santa Ana's vision also embraces the future, as all visions should. It spawns new industries and
clusters and changes old ones. It generates fresh workforce opportunities in the process. The Santa
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Ana WDB's strategic plan rests not only on strengths of its current industrial base, but also the
demands of emerging business and economic trends.
Finally, Santa Ana's vision is sensitive to the needs of its unique demographics and regional mix. As
a major supplier of workforce for surrounding communities, Santa Ana is firmly embedded in its
regional and cluster matrix.
Santa Ana's implementation of the vision entails enhancing business and supports social and
educational services and access to them, mostly though not exclusively through its WORK Center
and WDB. An effective efficient administration is necessary to deliver the services that make each of
these strategies effective. The Santa Ana WDB's overall strategies:
I . Identify regional clusters most likely to create new jobs in which Santa Ana's workforce can
participate and the foundational requirements of such jobs;
2. Expand small business development support as a creator of new jobs and method for growing
the local tax base;
3. Educate Santa Ana's current and future workforce through classroom pre -training and
training activities, plus on-the-job training and workforce skill enhancement activities;
4. Offer career pathway programs for both unemployed and employed adults and youth;
5. Increase access to jobs for disconnected and underserved populations, especially youth;
6. Organize, integrate and support social and other services through the WDB's network of
partnerships, volunteer organizations, and established institutional resources; and
7. Assure funding from all public, private, and other sources in support of its programs.
D. ONE-STOP SYSTEM, SERVICES
The AJCC, currently located at the Santa Ana Regional Transportation Center (hereinafter referred to
as the Santa Ana W/O/R/K Center), 1000 E. Santa Ana Blvd., shall provide and/or coordinate WIOA
services to individuals, providing them with the necessary skills to participate in building a world-
class workforce in Santa Ana. In January of 1996, the Santa Ana W/O/R/K Center opened its doors as
the first universal access One -Stop in the County of Orange designed to meet the employment
placement assistance and training needs of the community through workforce and economic
development. The W/O/R/K Center offers the community a variety of informational, employment
and training services based on individual needs. Those needs are met by the combined efforts of the
W/O/R/K Center partners which include the Employment Development Department (EDD), Orange
County Social Services Agency (SSA), Rancho Santiago Community College District (RSCCD),
State Department of Rehabilitation, Boys & Girls Club of Santa Ana, City of Santa Ana Economic
Development Department, and several other agencies.
The W/O/R/K Center is located in the city of Santa Ana which ranks as the fourth densest city in the
entire nation. Santa Ana's workforce faces unique challenges based on its population base, its
industrial growth, and its economic position. Santa Ana is the second oldest and second most
populous incorporated city in Orange County compared to Anaheim, and its median household
income ranks nearly the same, near the bottom of incorporated Orange County cities. However,
fruitful comparison ends here. Many of Santa Ana's residents speak Spanish at home as their primary
or additional language. Santa Ana also is a particularly young population, with almost a quarter of its
population under 18 than the state norm. Add to this an exceptionally high drop-out rate for local
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schools. These issues create a unique flavor for Santa Ana the city. They impact almost every
element of work and work preparedness, including their underlying education, youth culture, industry
distribution, and other drivers. The AJCC, through its central location at the Santa Ana Regional
Transportation Center, 1000 E. Santa Ana Blvd., shall provide and/or coordinate WIOA services to
individuals, providing them with the necessary skills to participate in building a world-class
workforce in Santa Ana.
Services and referrals provided at the Santa Ana W/O/R/K Center may include, but are not limited to,
the following:
Basic Career Services:
1. Eligibility Determination
2. Outreach, intake, and orientation to information and services
Initial assessment of skill levels including literacy, numeracy, and English proficiency; and
aptitudes, abilities and support service needs
Labor exchange services - Job Search and placement assistance and career counseling including
Info on in -demand industry sectors and occupations Info on nontraditional employment.
Recruitment and other business services on behalf of employers
Provision of referrals to coordination of activities with other services including those within the
one stop and other workforce development programs
Provision of workforce and labor market employment statistics info including:
a) Job vacancy listings in labor market areas
b) Info on job skills needed to obtain the vacant jobs
c) Info relating to in -demand occupations including earnings, and opportunities for
advancement
Provision of performance and program cost info on the ETPL eligible programs by program and
type of provider
Provision of info in understandable formats and languages about performance against
performance accountability measures
10. Provision of regarding support services
11. Provision of info and assistance in filing UI claims
12. Assistance in establishing eligibility for programs of financial aid assistance for training and
education programs not funded through WIOA
Individualized Career Services:
1. Comprehensive and specialized assessment of skill levels and service needs including:
1. Diagnostic testing and other assessment tools
2. In-depth interview and evaluation to determine barriers and goals
2. Development of IEP to identify goals, objectives, and services
3. Group Counseling
4. Individual Counseling
5. Career Planning
6. Short-term pre -vocational services including development of learning skills, communication skills
and other soft skills to prepare individuals for employment or training
7. Internships and work experiences that are linked to careers
8. Workforce preparation activities including basic academic and obtaining other skills necessary for
successful transition into postsecondary education, training or employment
9. Financial literacy services
10. Out -of -area job search assistance and relocation assistance
11. English language acquisition and integrated education and training program
Training Services:
1. Occupational skills training
2. On -the -Job training
3. Incumbent worker training
4. Programs that combine workplace training with related instruction, which may include
cooperative education programs
5. Training programs operated by the private sector
6. Skill upgrading and retraining
7. Entrepreneurial training programs
8. Transitional jobs
9. Job readiness training provided in combination with any of the aforementioned training Services.
10. Adult education and literacy activities, including activities of English language acquisition, and
integrated education and training programs provided concurrently or in combination with any of
the aforementioned training services.
11. Customized training
The AJCC Partner Service Matrix is attached hereto as Exhibit A and incorporated herein by this
reference.
E. RESPONSIBILITY OF ADCC PARTNERS
The AJCC partner agrees to the responsibilities required of all partners under WIOA Section 12l(b).
In addition, to participate in joint planning, plan development, and modification of activities to
accomplish the following:
1. Continuous partnership building.
2. Continuous planning in response to state and federal requirements.
3. Responsiveness to local and economic conditions, including employer needs.
4. Adherence to common data collection and reporting needs utilizing the State of California
Ca1JOBSsM system.
Make the applicable service(s) applicable to the partner program available to customers through the
one-stop delivery system.
Partners agree to the co -enrollment of mutual customers in case management to better leverage the
resources available for the benefit of the participant and enhance successful outcomes.
Participate in capacity building and staff development activities in order to ensure that all partners
and staff are adequately cross -trained
Participate in the operation of the one-stop system, consistent with the terms of the MOU and
requirements of authorized laws. All partners agree to inform each other immediately when a
customer violates an established policy that would require them to be banned from the center or
involves police authorities. The Santa Ana AJCC Partner Services is attached hereto as Exhibit B
and incorporated herein by this reference.
F. CROSS REFERRALS
The America's Job Center of California Partners agreed upon referral process will ensure the
following:
1. Intake and referral processes are customer -centered with the intent to provide high quality
customer service.
2. Ensure that general information regarding AJCC programs, services, activities and
resources shall be made available to all customers as appropriate.
3. Will be made electronically, through traditional correspondence, verbally or through
other means determined in cooperation with partners and operators.
4. Will provide a direct link or access to other AJCC partner staff that can provide meaningful
information or service, through the use of co -location, cross training of AJCC staff, or
real-time technology (two way communication and interaction with AJCC partners that
results in services needed by the customer).
Referral process will include specific staff name, the activity required, desired outcome and a
method for communicating back to the referring agency that the service was addressed.
G. ACCESS FOR INDIVIDUALS WITH BARRIERS TO EMPLOYMENT
All parties' commitment to offer priority for services to recipients of public assistance, other low-
income individuals, or individuals who are basic skills deficient when providing individualized career
services and training services with WIOA adult funds.
WIOA provides a focus on serving "individuals with barriers to employment," defined in WIOA
section 3(24) and seeks to ensure access to these populations on a priority basis. Individuals with
barriers to employment" is defined as a member of f or more of the following populations:
1) Displace homemakers.
2) Low-income individuals.
3) Indians, Alaska Natives, and Native Hawaiians
4) Individuals with disabilities, including youth who are individuals with disabilities.
5) Older individuals.
6) Ex -offenders.
7) Homeless individuals, or homeless children and youths.
8) Youth who are in or have aged out of the foster care system.
9) Individuals who are English language learners, individuals who have low levels of literacy,
and individuals facing substantial cultural barriers.
10) Eligible migrant and seasonal farmworkers.
11) Individuals within 2 years of exhausting lifetime eligibility under part A of title IV of the
Social Security Act.
12) Single parents including single pregnant women.
13) Long-term unemployed individuals.
14) Such other groups as the Governor involved determines to have barriers to employment.
Section 134(c)(3)(E) of WIOA establishes a priority requirement with respect to funds allocated to a
local areas for adult employment and training activities. Under this section, one-stop center staff
responsible for these funds must give priority to recipients of public assistance, other low-income
individuals, and individuals who are basic skills deficient in the provision of individualized career
services. Priority must be provided in the following order:
1) To veterans and eligible spouses who are also included in the groups given statutory priority
for WIOA adult formula funds. This means that veterans and eligible spouses who are also
recipients of public assistance, other low-income individuals, or individuals who are basic
skills deficient would receive first priority for services provided with WIOA adult formula
funds.
2) To non -covered persons (that is, individuals who are not veterans or eligible spouses) who are
included in the groups given priority for WIOA adult formula funds.
3) To veterans and eligible spouses who are not included in WIOA's priority groups.
4) To non -covered persons outside the groups given priority under WIOA.
See AJCC System Map that identifies the location of the AJCC and its affiliates. The AJCC System
Map is attached hereto as Exhibit C and incorporated herein by this reference.
H. SHARED TECHNOLOGY AND SYSTEM SECURITY
WIOA emphasizes technology as a critical tool for making all aspects of information exchange
possible, including client tracking, common case management, reporting, and data collection,
utilizing the State of California Ca1JOBSsm system. To support the use of these tools, each AJCC
Partner agrees to the following:
1. Comply with the applicable provisions of WIOA, Welfare and Institutions Code, California
Education Code, Rehabilitation Act, and any other appropriate statutes or requirements.
2. The principles of common reporting and shared information through electronic mechanisms,
including shared technology.
3. Commit to share information to the greatest extent allowable under their governing legislation
and confidentiality requirements.
4. Maintain all records of the AJCC customers or partners (e.g. applications, eligibility and
referral records, or any other individual records related to services provided under this MOU)
in the strictest confidence, and use them solely for purposes directly related to such services.
5. Develop technological enhancements that allow interfaces of common information needs, as
appropriate.
6. Understand that system security provisions shall be agreed upon by all partners.
I. CONFIDENTIALITY:
The WDB agrees that when any individual applies for or receives services from the partner agency
through the America's Job Center of California Center, all information regarding such application for
or receipt of services shall be confidential information subject to the WIOA provisions.
The parties agree to honor the confidentiality provisions as described in the local WIOA plan,
including modifications thereto, and incorporated into this MOU by reference. Exchanged
information shall remain private and confidential in accordance with the most restrictive
confidentiality requirements of any of the parties collecting, receiving or sharing information.
The AJCC Partner agrees to comply with the provisions of WIOA as well as the applicable sections
of the Welfare and Institutions Code, the California Education Code, the Rehabilitation Act, and any
other appropriate statute or requirement to assure the following:
1. All applications and individual records related to services provided under this MOU,
including eligibility for services and enrollment and referral, shall be confidential and shall
not be open to examination for any purpose not directly connected with the delivery of
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such services.
2. No person will publish, disclose use, or permit, cause to be published, disclosed or used, any
confidential information pertaining to AJCC applicants, participants, or customers overall
unless a specific release is voluntarily signed by the participant or customer.
3. The AJCC partner agrees to abide by the current confidentiality provisions of the respective
statutes to which AJCC operators and other AJCC partners must adhere, and shall share
information necessary for the administration of the program as allowed under law and
regulation. The AJCC partner, therefore, agrees to share client information necessary for the
provision of services such as assessment, universal intake, program or training referral, job
development or placement activities, and other services as needed for employment or program
support purposes.
4. Client information shall be shared solely for the purpose of enrollment, referral or provision
of services. In carrying out their respective responsibilities, each party shall respect and
abide by the confidentiality policies of the other parties.
J. FUNDING OF SERVICES AND OPERATION COST
It is expressly understood that this MOU does not constitute a binding financial commitment, but
rather an intent to commit specific resources in the future as the parties' allocations and budgets are
known and the America's Job Center of California system evolves. For those partners that will
require a cost sharing agreement, cost will be based on proportionate use and agreed upon
methodology as applicable. This is to be determined during phase II of the MOU which should be
completed by December 31, 2017. AJCC partners with shared costs will be reviewed yearly and may
be modified as needed by any partner as long as it is identified as a revision, and it is signed and dated
by the applicable parties.
K. NON-DISCRIMINATION AND EQUAL OPPORTUNITY
The AJCC partner shall not unlawfully discriminate, harass or allow harassment against any
employee, applicant for employment or AJCC applicant due to gender, race, color, ancestry, religion,
national origin, veteran status, physical disability, mental disability, medical condition(s), age, sexual
orientation or marital status. The AJCC partner agrees to comply with the provisions of the Fair
Employment and Housing Act (Government Code Section 12990) and related, applicable regulations.
The AJCC partner will assure compliance with the Americans with Disabilities Act of 1990 and its
amendments, which prohibits discrimination on the basis of disability, as well as other applicable
regulations and guidelines issued pursuant to the Americans with Disabilities Act.
L. GRIEVANCES AND COMPLAINTS PROCEDURE
The AJCC partner agrees to establish and maintain a procedure for grievance and complaints as
outlined in WIOA. The process for handling grievances and complaints is applicable to customers
and partners. These procedures will allow the customer or entity filing the complaint to exhaust every
administrative level in receiving a fair and complete hearing and resolution of their grievance. The
partner further agrees to communicate openly and directly to resolve any problems or disputes related
to the provision of services in a cooperative manner and at the lowest level of intervention possible.
All partners agree to inform each other immediately when a customer violates an established policy
that would require them to be banned from the center or involves police authorities.
M. AMERICAN'S WITH DISABILITIES ACT AND AMENDMENTS COMPLIANCE
The AJCC partner agrees to ensure that the policies and procedures as well as the programs and
services provided at the AJCC are in compliance with the Americans with Disabilities Act and its
amendments. Additionally, partners agree to fully comply with the provisions of WIOA, Title VII of
the civil Rights act of 1964, the Age Decimation Act of 1975, Title IX of the Education Amendments
of 1972, 29 CRF Part 37 and all other regulations implementing the aforementioned laws. The WDB
and the America's Job Center of California partners will ensure that policies and procedures
established by the WDB and the America's Job Center of California partners are in compliance with
the Americans with Disabilities Act (ADA).
N. DURATION
This MOU shall become effective July 1, 2016 and terminate June 30, 2019. The term of this MOU
shall be three years. The MOU will be reviewed not less than once every three years to identify any
substantial changes that have occurred. This MOU will remain in effect until (i) terminated by the
repeal of the Workforce Investment Act or otherwise by action of law, or (ii) with respect to the
America's Job Center of California Partner, the date on which such America's Job Center of
California partner withdraws from the MOU pursuant to Section 3 (c) hereof. Should any America's
Job Center of California Partner withdraw, this MOU shall remain in effect with respect to other
remaining America's Job Center of California Partners.
This MOU is of no force or effect until signed by authorized representatives of the participating
agencies, and approved by the Chief Local Elected Official or his/her designee. The MOU, once
signed, becomes part of the local WIOA Plan.
Any party may withdraw from this MOU by giving written notice of intent to withdraw at least 30
calendar days in advance of the effective withdrawal date. If agreed to by all parties, the timeframes
for notice may be reduced or extended. Notice of withdrawal shall be given to the WDB at the
address listed in the signed attachments of this MOU, and to the contact person so listed, considering
any information updates received by the parties pursuant to Section 1. Courtesy notification shall be
made to all parties of this MOU in a timely manner.
O. MODIFICATIONS AND REVISIONS
This MOU constitutes the entire agreement between the parties and no oral understanding not
incorporated herein shall be binding on any of the parties hereto. This MOU may be modified,
altered, or revised, as necessary, by mutual consent of the parties, by the issuance of a written
amendment, signed and dated by the parties. Assignment of responsibilities under this MOU by any
of the parties shall be effective upon written notice to the WDB. Any assignee shall also commit in
writing to the terms of this MOU.
P. TERMINATION
The parties understand that implementation of the AJCC system is dependent on the good faith effort
of every partner to work together to improve services to the community. The parties also agree that
this is a project where different ways of working together and providing services are being tried. In
the event that it becomes necessary for one or more parties to cease being a part of this this MOU,
said entity shall notify the other parties, in writing, 30 days in advance of that intention.
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Q. ADMINISTRATIVE AND OPERATIONS MANAGEMENT SECTIONS
1. License for Use
During the term of this MOU, all partners to this MOU shall have a license to use all of the space
of the AJCCs for the sole purpose of conducting acceptable AJCC services as outlined herein.
2. Supervision/Day to Day Operations
The day-to-day supervision of staff assigned to the AJCCs will be the responsibility of the site
supervisor(s). The original employer of staff assigned to the AJCCs will continue to set the
priorities of its staff. Any change in work assignments or any problems at the worksite will be
handled by the site supervisor(s) and the management of the original employer.
The office hours for the staff at the AJCCs will be established by the site supervisor(s) and the
primary employer. All staff will comply with the holiday schedule of their primary employer and
will provide a copy of their holiday schedule to the operator and host agency at the beginning of
each fiscal year.
Disciplinary actions may result in removal of co -located staff from the AJCCs and each party will
take appropriate action.
Each party shall be solely liable and responsible for providing to, or on behalf of, its employee(s),
all legally -required employee benefits. In addition, each party shall be solely responsive and
save all other parties harmless from all matters relating to payment of each party's employee(s),
including compliance with social security withholding, workers' compensation, and all other
regulations governing such matters. All partners agree to inform each other immediately when a
customer violates an established policy that would require them to be banned from the center or
involves local police authorities.
3. Disputes
The parties shall first attempt to resolve all disputes informally. Any party may call a meeting of
all parties to discuss and resolve disputes.
Should informal resolution efforts fail, the dispute shall be referred to the Chair of the WDB, who
shall place the dispute upon the agenda of its next regular or special meeting of the Board's
Executive Committee. The Executive Committee shall attempt to mediate and resolve the
dispute.
Finally, if the Executive Committee's resolution efforts fail, any party may file a grievance in
accordance with the State of California's WIOA grievance procedures. The parties agree to be
bound by the final determination resulting from that procedure. Each party shall be responsible for
its own costs and legal fees associated with any dispute resolution procedure, including but not limited to
informal, formal, mediation and litigation.
4. Press Releases and Communications
All parties shall be included when communicating with the press, television, radio or any other
form of media regarding its duties or performance under this MOU. Participation of each party in
press/media presentations will be determined by each party's public relations policies. Unless
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otherwise directed by the other parties, in all communications, each party shall make specific
reference to all other parties.
The parties agree to utilize the AJCC logo developed by the State of California and the Local
Board on buildings identified for AJCC usage. This also includes letterhead, envelopes, business
cards, any written correspondence and fax transmittals.
The SAWC shall provide wall signage listing the names of current participating partners. Where
practical, the Santa Ana WORK Center will list partner agencies on fonns and marketing
materials distributed to the public.
5. Hold Harmless/Indemnification/Liability
In accordance with provisions of Section 895.4 of the California Government Code, each
signatory hereby agrees to indemnify, defend and hold harmless all other signatories identified in
this MOU from and against any and all claims, demands, damages and costs arising out of or
resulting from any negligent acts or omissions which arise from the performance of the
obligations by such indemnifying party pursuant to this MOU. hi addition, except for
Departments of the State of California which cannot provide for indemnification of court costs
and attorney's fees under the indemnification policy of the State of California, all signatories to
this MOU agree to indemnify, defend and hold harmless each other from and against all court
costs and attorney's fees arising out of or resulting from any negligent acts or omissions which
arise from the performance of the obligations by such indemnifying party pursuant to this MOU.
It is understood and agreed that all indemnity provided herein shall survive the termination of this
MOU.
R. SEVERABILITY
If any part of this MOU is found to be null and void, or is otherwise stricken, the rest of this MOU
shall remain in force.
S. JURISDICTION: Jurisdiction over any disputes under this MOU shall reside in Orange County,
California.
T. INSURANCE: The America's Job Center of California Partners agree that their current in force
insurance or self-insurance coverage programs shall apply to their operations performed under the
Workforce Investment Act and at the WORK Center, including commercial general liability, property
damage liability, business personal property, workers' compensation and employee dishonesty/crime
coverages. The City of Santa Ana shall be named as additional insured for such insurance and the
coverage shall be primary and non-contributory with regard to the City.
U. AUTHORITY AND SIGNATURES: The individuals signing this MOU and its attachments, which
are incorporated herein by reference, have the authority to commit the party they represent to the
terms of this MOU, and do so commit by signing.
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THIS MEMORANDUM OF UNDERSTANDING is hereby signed and agreed to on the date first
written above.
Mayor, City of Santa Ana
20 Civic Center Plaza, Santa Ana, CA 92701
Attest:
--7")l l A— %% L1
Maria D. Huizar, Clerk ofdie Council
Recommended For Approval:
Robert C. Cortez,
Special Assistant to the City Manager
City Manager's Office
JUN P 3 2016
Date
City Of Santa Ana:
� (a �- 4� -
David Cavazos, City Manager
Approved as to Form:
FOR SANTA ANA WORKFORCE DEVELOPMENT BOARD
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Lee McMurtray, Interim Chair
FOR AMERICA'S JOB CENTER OF CALIFORNIA PARTNER
Santa Ana Housing Authority
AJCC Partner
Robert C. Cortez,
Special Assistant to the City Manager
City Manager's Office
20 Civic Center Plaza, Santa Ana, CA 92701
Address
Date
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City Attorney
City Attorney
Santa Ana AJCC Partner Service Matrix Exhibit A
Services (Enter Number from Attachment A)
Service
Delivery
Partner Name
Entity/Program
Method
Career
Training
Employer
(Attachment
A
Title I Adult, DW, Youth
Santa Ana WORK Center
Adult Education/ Literacy
Rancho Santiago Community
College District
Employment Development
Wagner-Peyser
Department (EDD)
Employment Development
Veterans
Department (EDD)
Trade Act
Employment Development
Department (EDD)
Unemployment Compensation
Employment Development
Department (EDD)
State Department of
Vocational Rehabilitation
Rehabilitation
TANF
Social Service Agency -Family Self -
Carl Perkins Career Technical
Santa Ana Unified
Education
Senior Aid Program Regions II & III
Title V Older Americans Act
SER -Jobs for Progress, Inc.
Job Corps
Long Beach Job Corps
Native American Programs (Section
Southern California Indian Center
166)
Community Services Block Grant
Community Action Partnership of
^ 0
Orange County
u/ ✓Y 9s/V�
Housing & Urban Development
Housing Authority
Second Chance
OC Sheriffs Dept
SANTA ANA AJCC Partner Services Exhibit B
Career Services: Career services include self. Help service services requiring minimal staff assistance and services requiring more staff
involvement generally provided to individuals unable to find employment through basic career services, and deemed to be in need of
more concentrated services to obtain employment; or who are employed but deemed to be in need of more concentrated services to
obtain or retain employment that allows for self-sufficiency.
1. Eligibility Determination: This is the process of obtaining and documenting information about an individual's
circumstances and comparing that information with the criteria set by an agency or program to decide if the individual qualifies
for participation
2. Outreach, Intake and Orientation: Outreach activities involve the collection, publication, and dissemination of
information on program services available and directed toward jobless, economically disadvantaged, and other
individuals. Intake is the process of collecting basic information, e.g., name, address, phone number, SSN, and all other
required information to determine eligibility or ineligibility for an individual's program. Orientation, whether offered in
a group setting, one-on-one, or electronically, is the process of providing broad infommtion to customers in order to
acquaint them with the services, programs, staff, and other resources at the Santa Ana Work Center, or its partner agencies.
3. Initial Assessment: For individuals new to the workforce system, initial assessment involves the gathering of basic
information about skill levels, aptitudes, abilities, barriers, and supportive service needs in order to recommend next
steps and determine potential referrals to partners or community resources.
4. Job Search, Placement Assistance, and Career Counseling: Job Search helps an individual seek, locate, apply for,
and obtain a job. It may include but is not limited to: job finding skills, orientation to the labor market, resume
preparation assistance, development of a job search plan, job development, referrals to job openings, placement services,
job finding clubs, job search workshops, vocational exploration, relocation assistance, and re-employment services such
as orientation, skills determination, and pre -layoff assistance. Placement Assistance is a service that helps people to
identify and secure paid employment that matches their aptitude, qualifications, experiences, and interests. Career
Counseling is a facilitated exploration of occupational and industrial information that will lead to a first, new, or a better
job for the individual.
5. Employment statistics -Labor Market Information: Collect and report data about employment levels, unemployment rates,
wages and earnings, employment projections, jobs, training resources and careers; (LMI)
6. Eligible Provider performance and program Cost Information: Collect and provide information on:
A. Eligible training service providers (described in WIOA Section 122)
B. Eligible youth activity providers (described in WIOA Section 123)
C. Eligible adult education providers (described in WIOA Title II).
D. Eligible postsecondary vocational educational activities and vocational educational activities available to school
dropouts under the Carl Perkins Act (20 USC 2301).
E. Eligible vocational rehabilitation program activities (described in Title I of the Rehabilitation Act of 1973).
7. Local Performance Information: Collect and provide information on the local area's recent performance measure
outcomes.
8. Supportive Services' Information: Collect and provide information on services such as transportation, child care, dependent
care, housing, and needs -related payments that are necessary to enable an individual to participate in employment and training
activities.
9. Unemployment Compensation: Collect and provide information on filing claims for state benefit payments that
protect individuals from economic insecurity while they look for work. Claims may be filed on-line or via telephone
available in the Santa Ana Work Center.
10. Eligibility Assistance: Provide guidance to individuals on eligibility for other programs and on financial aid assistance for
training and education programs that are available in the local area.
11. Follow -Up Services: Services provided to participants who are placed in unsubsidized employment, for not less than 12 months
after the first day of the employment. These services assist those individuals to maintain employment or qualify for promotions
with that employment.
12. Comprehensive and Specialized Assessments: A closer look at the skills levels and service needs that may include:
A. Diagnostic Testing and use of other assessment tools; and
B. In-depth interviewing and evaluation to identify employment barriers and appropriate employment goals.
13. Individual Employment Plan Development: Working with individuals to identify their employment goals, the appropriate
achievement objectives, and the appropriate combination of services that will help the individual achieve those goals.
14. Group Counseling
15. Individual Counseling and Career Planning
16. Case Management: For participants who receive training services under WIOA Section 134(d)(4).
17. Short -Term Prevocational Services: Can include development of learning skills, communication skills, interviewing
skills, punctuality, personal maintenance skills, and professional conduct, to prepare individuals for unsubsidized
employment or training.
Training Services: Services offered through a training provider to help individuals upgrade their skills, earn degrees and certifications, or
otherwise enhance their employability through learning and education. Types of training services include:
1. Occupational Skills Training: An organized program of study that provides specific vocational skills that lead to proficiency in
performing actual tasks and technical functions required by certain occupational fields at entry,
intermediate or advanced levels.
2. On -the -Job Training (OJT): Training by an employer that is provided to a paid participant while engaged in
productive work that is limited in duration, provides knowledge or skills essential to the full and adequate performance
of the job, and reimburses the employer for the costs associated with training the OTT trainee often calculated based on a
percentage of the trainee's wages.
Workplace and cooperative education: Programs that combine workplace training with related instruction which may include
cooperative education programs
4. Training programs operated by the private sector
5. Skills upgrading and retraining: Courses that prepare persons for entrance into a new occupation through instruction
in new and different skills demanded by technological changes. These courses train incumbent workers in specific skills
needed by that business or industry and that lead to potential career growth and increased wages. This includes courses
that develop professional competencies that are particularly relevant to a vocationalloccupational goal. It must be
demonstrated that the training will result in the workers' acquisition of transferable skills or an industry -recognized
certification or credential.
6. Entrepreneurial training
7. Job -readiness training
8. Adult Education and Literacy programs: Services or instruction below the postsecondary level for
individuals who are not enrolled or required to be enrolled in secondary school under state law and lack basic
educational skills to enable the individuals to function effectively in society and on a job, Services include, but are not
limited to, one-on-one instruction, coursework, or workshops that provide direction for the development and ability to
read, write, and speak in English, compute, and solve problems, at levels of proficiency necessary to function in society
or on the job,
9. Customized training: Training that is designed to meet the special requirements of an employer or group of employers
and that is conducted with a commitment by the employer to employ an individual upon successful completion of the
training and for which the employer pays for a portion of the cost of training.
Employer Services: Santa Ana Work Center services offered to employers include:
1. Employer needs assessment: Evaluation of employer needs, particularly future hiring and talent needs.
2. Job posting: Receiving and filling of job openings; searching resumes; providing access to a diverse labor pool.
3. Applicant pre-screening: Assessing candidates according to the employer's requirements and hiring needs;
referring candidates based on their knowledge, skills, and abilities relative to the employer requirements.
4. Recruitment assistance: Raising awareness of employers and job openings and attracting individuals to apply for
employment at a hiring organization. Specific activities may include posting of employer announcements, provision
of job applications, and hosting job fairs and mass recruitment.
5. Training assistance: Providing training resources to enable employers to upgrade employee skills, introduce
workers to new technology, or to help employees transition into new positions.
6. Labor Market Information: Access to information on labor market trends, statistics, and other data related to the
economy, wages, industries, etc.
7. Employer information and referral: Provision of information on topics of interest to employers such as services
available in the community, local training providers, federal laws and requirements, tax information, apprenticeship
programs, human resource practices, alien labor certification, incentive programs such as WOTC or the federal
bonding program, etc.
8. Rapid Response and Layoff Aversion: Provision of services to prevent downsizing or closure, or to assist during
layoff events, Strategies may include incumbent worker training to avert lay-offs, financing options, employee
ownership options, placement assistance, worker assessments, establishment of transition centers, labor-
management committees, peer counseling, etc.
Service Delivery Codes:
Code
Method Description
FT
On -Site Staff Full Time
PT
On -Site Staff Part Time
T
Access Via Telephone
A
Access Via Automated System
B
Brochure/Handout
P
Posting at One -Stop Center
O
Other
NA
Not Applicable
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SANTA ANA WORK. CENTER
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Santa Ana WORK Center
America's Job Center of California
1000 E. Santa Ana Blvd., #200
Santa Ana, CA 92701
Partners:
Employment Development Department
State Department of Rehabilitation
O.C. Social Services Agency
Goodwill Industries
SER/Senior Aid Program
Centennial Adult Education
2 2900 W. Edinger Ave.
Santa Ana, CA 92704
Santa Ana College
3 1530 W.17th St.
Santa Ana, CA 92706
College & Workforce
4 Preperation Center
1572 N. Main St.
Orange, CA 92867
4
� State Department of
C) C)
Rehabilitation
/ 709 The City Drive, Suite 110
Orange, CA 92868
Social Services Agency
6
1928S. Grand Ave.
Santa Ana, CA 92706
Exhibit C
CTE/ROPValley High School
] 1801 S. Greenville
Santa Ana, CA 92704
LongBeach Job Corps
1903 Santa Fe Ave.
Long Beach, CA 90810
Southern California
OIndian Center
10175 Slater Ave., #150
Fountain Valley, CA 92708
0Community Action
0 Partnership of O.C.
11870 Monarch St.
Garden Grove, CA 92841