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Home My WebLink About21A - GRANT - DISLOCATED WORKERREQUEST FOR COUNCIL ACTION CITY COUNCIL MEETING DATE: FEBRUARY 21, 2017 TITLE: ADULT AND DISLOCATED WORKER CAREER SERVICES PROVIDER {STRATEGIC PLAN NO 2,41 RECOMMENDED ACTION CLERK OF COUNCIL USE ONLY: APPROVED ❑ As Recommended ❑ As Amended ❑ Ordinance on Ian Reading ❑ Ordinance on 2nd Reading ❑ Implementing Resolution E] Set Public Hearing For„_,_ CONTINUED TO FILE NUMBER 1. Approve retention of the Adult and Dislocated Worker Career Services internally designating the City of Santa Ana as the administrative entity to be the provider of the services; 2. Authorize the Chair of the Workforce Development Board to sign the Request for Governor Approval; 3. Approve and Authorize the Mayor to sign the Request for Governor Approval to be the Adult and Dislocated Worker Career Services Provider as allowed under the Federal Workforce Innovation and Opportunity Act and Final Regulations. WORKFORCE DEVELOPMENT BOARD ACTION At its Regular Meeting of January 19, 2017, the Workforce Development Board recommended the approval of the Adult and Dislocated Worker Career Services Provider by a vote of 12:0 (Davila, Korthuis, Lewis, McGowan, Nishimoto, Perez, Piwnica, Ruiz, Smith absent). DISCUSSION The City of Santa Ana is the administrative entity that receives direct State federal funds under the Workforce Innovation and Opportunity Act (WIOA) which was signed into law July 2014 and went into effect July 1, 2015. The Workforce Development Board (WDB) is tasked with providing oversight in the implementation of WIOA and policy recommendation as it relates to workforce issues. The State provided direction, indicating that procurement of programs and services are to be completed in order to be in compliance with WIOA regulations. However, on June 30, 2016, the Department of Labor released the Final Regulations that allowed the WDB's to retain career services, which are defined as eligibility and case management to adult and dislocated workers. 21A-1 Adult and Dislocated Worker Career Services Provider Career Services Provider February 21, 2017 Page 2 City staff under the Community Development Agency, Santa Ana WORK Center has been providing eligibility, enrollment, and case management services for Adult and Dislocated Workers. The City Council's approval of the Santa Ana WORK Center to retain the WIOA eligibility and other career services programs "in-house" would provide the continuum of the implementation of multiple time sensitive WIOA mandated activities and maintain positive service levels for WIOA customers. Otherwise, the City risks meeting State mandated performance measures and the loss of vital WIOA program funding to continue in providing positive "in-house" services to its customers. The WORK Center and the partners that comprise the one-stop operations have been very successful in the past in providing career services to job seekers in the community. WORK Center staff is very knowledgeable of the WIOA program requirements and have a proven history of meeting or exceeding performance goals. The table below illustrates the past five years of the Santa Ana WORK Center performance history: Santa Ana WORK Center Goal vs. Actual Performance Outcomes Adult and Dislocated Worker Career Services Programs 21A-2 Goal Actual Goal Actual Goal Actual Goal Actual Goal Actual 2011-12 2011-12 2012-13 2012-13 2013-14 2013-14 2014-15 2014-15 2015-16 2015-16 Adult Entered Employment 61.1% 59.6% 61.1% 72.0% 64.0% 77.6% 69.0% 76.6% 69.0% 78.0% Rate Employment 75.5% 78.7% 75.5% 79.9% 82.0% 78.9% 81.0% 84.9% 81.0% 90.0% Retention Rate Average Earnings $11,800 $11,348 $11,800 $10,811 $12,000 $12,164 $11,650 $11,200 $11,650 $13,491 Dislocated Worker Entered Employment 58.9% 61.8% 58.9% 60.2% 65.0% 70.8% 62.0% 73.3% 62.0% 81.0% Rate Employment Retention 83.0% 85.2% 83.0% 91.1% 85.0% 85.5% 89.0% 85.9% 89.0% 90.0% Rate Average Earnings $14,000 $16,128 $14,000 $15,166 $14,750 $14,376 $14,850 $14,370 $14,850 $17,565 21A-2 Adult and Dislocated Worker Career Services Provider February 21, 2017 Page 3 STRATEGIC PLAN ALIGNMENT Approval assists the City in meeting Goal #2, Objective #4 (Partner with groups and organization to promote education, senior services, job training and development for all Santa Ana residents). FISCAL IMPACT There is no fiscal impact associated with this action. City Manager's Office Exhibit: 1. State Application for Adult and Dislocated Services Provider 21A-3 21A-4 E {Aeparemeai ,!die" pi.,tnr�tar„ire. iVorkfelree aervrcee EXHIBIT 1 CC ALIFORNIA ,>Workforce Development Board Request for Approval to be America's Job Center of Californias”' Adult and Dislocated Worker Career Services Provider Locao worKrorce uevesopment Board Santa Ana Workforce Development Board Locai WorKTorce ueyeiopment Area Santa Ana 21A-5 The Workforce Innovation and Opportunity Act (WIOA) allows Local Workforce Development Boards (Local Boards) to be an Adult and Dislocated Worker Career Services Provider with the agreement of the Chief Elected Official (CEO) and the Governor. This application will serve as the Local Board's or administrative entity's request for Governor Approval to be an Adult and Dislocated Worker Career Services Provider within a Local Workforce Development Area (Local Area) under WIOA. The application must be submitted to the California Workforce Development Board (State Board) by March 1, 2017, through one of the following methods: Mail California Workforce Development Board P.O. Box 826880 Sacramento, CA 94280-0001 Overnight Mail/ California Workforce Development Board Hand Deliver 800 Capitol Mall, Suite 1022 Sacramento, CA 95814 If the State Board determines the request is incomplete, it will either be returned or held until the necessary documentation is submitted. Please contact your 8e�ional Advisor for technical assistance or questions related to completing and submitting this request. Santa Ana Workforce Development Board Name of Local Board 1000 E. Santa Ana Blvd. Suite 200 Mailing Address Santa Ana, CA 92701 City, State Zip Deborah Sanchez Contact Person 714-565-2621 Contact Person's Phone Number March 1, 2017 Date of Submission Page 2 of 8 21A-6 Request for Approval to be Adult and Dislocated Worker Career Services Provider Local Chief Elected Official Statement A Local Board or administrative entity that seeks approval to be an Adult and Dislocated Worker Career Services Provider within an America's Job Center of California'm must provide a statement from the local CEO indicating his/her request as well as responses to the following questions. 1. What factors guided the Local Board's or administrative entity's decision to submit this application to be an Adult and Dislocated Worker Career Services Provider within the Local Area? The Santa Ana Workforce Development Board and the Mayor and city Councilmembers takes the strong position that its one stop office, the Santa Ana WORK Center is the best alternative to provide high quality Adult and Dislocated Worker services to its local residents and surrounding cities within the Orange County region. Before one-stop operations were written into the regulations under the Workforce Investment Act, City Council, its workforce board, and leadership at the local level from the Employment Development Department, Department of Rehabilitation, Santa Ana College, Social Services Agency, and the city's Economic Development Department strategized and developed the Santa Ana WORK Center. Thru co -location and staff working together to provide workforce and education services to the unemployed, underemployed, or new to the workforce services have been better coordinated with the collective customers better served. The WORK Center has been collaborating since 1996 and has passed or exceeded WIA performance goals while also passing financial and program review by EDD and OIG in addition to regular single audits by a third party audit firm. The WORK Center has created an organizational model that maximizes the resources of many partners—employers, education, government and non-profit organizations —in workforce planning and services to the community. The staff and administration of the WORK Center is very agile in meeting the needs of the community whether it is the clients utilizing the office to businesses needing assistance with recruiting or downsizing. From quickly adjusting its operational hours to meet our most recent recession, to developing an incumbent worker training program for a local medical device manufacturer, or coordinating and planning a regional youth job fair, to developing and hosting an bi-annual manufacturing day to help local manufacturers replenish its retiring workforce and promote the livable wages the manufacturing sector has to offer. The WORK Center and all the partners organizations that comprise the center have been worked hard to be innovative and attentive to the needs of the community. Page 3 of 8 21A-7 2. How would participants be better served by the Local Board or administrative entity acting in this role rather than through the awarding of contracts? The Santa Ana WORK Center has a long track record of delivering strong performance results for its Adult and Dislocated Worker clients. But beyond landing participants good jobs, staff provides a depth of services and benefits that are often difficult to express in a numbers -driven system. The WORK Center and its partners offer an experienced and stable workforce that has years of knowledge in the workforce industry. Long term ties, knowledge and insight to the residents and business community it serves. The City has oversight and coordination of the WORK Center and is administered under the City's Economic Development Department. Staffs is cross trained on various local, state and federal tax incentives and are well versed on what is happening with businesses moving in, expanding or notified of plant closures or mass layoffs. The WORK Center is very much seen as an asset to the City's business retention and attraction efforts and is valued for ensuring the city has a trained and skilled workforce. Staff has developed strong working relationships with area business associations such as the Santa Ana Chamber of Commerce, the OC Business Corporation, Orange County Employer Management Association (OCEMA),the manufacturing trade group California Manufacture Technology Consulting (CMTC), the local Small Business Association (SBA) and the Small Business Development Corporation (SBDC). In addition to the staff networking connections with employers and their knowledge of the local labor market and economy is invaluable to the participants. With an outside contractor, there would be no Board administrative control over factors such as technical expertise and experience levels of staff, staff turnover, and administrative stability. An outside contractor will be focused almost exclusively on quantitative outcomes to meet contract obligations and to receive full payment. In addition, the WORK Center has developed a successful pre-employment component, such as career assessment and counseling that has been built into program design for the benefit of the participant. The intent is to match participant skill sets, aptitudes and interests to appropriate opportunities to maximize longer term results for the client and over all organizational performance. The WORK Center also has a long established record in working together with the Adult Education and ROP centers to augment clients training and basic skills training that would be difficult to duplicate for an outside vendor. And finally, the WORK Center is committed to serve its local employer customers at the highest level possible has benefited both job seeker and employers. Staff is committed to 100% employer satisfaction and responds to all local employer job openings and screen and Page 4 of 8 21A-8 supply strongjob candidates to the prospective employer either through internal sources or through partner referrals. Local employers know that they will get fast, responsive results from the WORK Center staff. The Santa Ana Workforce Development Board have discussed possible procurement of Career Services and felt they would have little control over the level or responsiveness or commitment to employer services, concerned with actual delivery of client services as well as having them struggle with maintaining the reputation for delivering on its promises which in the long run could jeopardize the benefits to both participants and employers. 3. Describe the Basic and Individualized Career Services the Local Board or administrative entity will provide as well as their past experience providing these services. The following basic career services are provided at the WORK Center: Orientation Initial assessment Job search and placement assistance Job fair information Assistance with resumes Info on training providers Resume workshops Job search workshops Referrals to partner agencies Use of resource room Provision of LMI data UI and SSI general information Financial Aide Info Support Services Info On site employer recruitments Individualized career services provided at case management level include: Individual counseling Career guidance/planning Referrals to apprenticeships Skills assessment Interest and aptitude testing Referrals to training programs WEX/Transitional jobs Development of IEP Referrals to WIOA Title IB training Referral to job corps ABE/ESL classes Referrals to Adult Ed. On-the-job training Customized training The WORK Center has successfully provided all the services listed above and met or exceeded state performance goals since 1987 to present under federal workforce grants DTPA, WIA, and now known as WIOA. 4. Provide the Local Area's performance outcomes for each of the last three Program Years (PY 2013-14, 2014-15, 2015-16). Describe how these outcomes compare to other Local Areas in the Regional Planning Unit (RPU). For single Local Area RPUs, compare performance outcomes to other comparable Local Areas in the surrounding area. Page 5 of 8 21A-9 The WORK Center and the partners that comprise the one-stop operations have been very successful in the past in providing career services to job seekers in the community. WORK Center staff is very knowledgeable of the WIOA program requirements and have a proven history of meeting or exceeding performance goals. The table below illustrates the past three years of the Santa Ana WORK Center performance history under the Workforce Investment Act: Santa Ana WORK Center Goal vs. Actual Performance Outcomes Adult and Dislocated Worker Career Services Programs The WORK Center has met or exceeded the Adult and Dislocated Worker performance goals for the last three program years. The WORK Center's performance outcomes are very similar to the actual performance outcomes for the other two Local Areas in the Orange Regional Planning Unit. S. Provide evidence that the Local Board or administrative entity is qualified to provide Adult and Dislocated Worker Career Services, including testimonials that speak to the effectiveness and efficiency with which the Local Board or administrative entity has provided or can provide those services. Attach supporting documentation. The Santa Ana WORK Center has provided Adult and Dislocated Worker Career Services under the Job Training Partnership Act, the Workforce Investment Act, and currently under the Workforce Innovation and Opportunity Act for thirty years. During the past three years, the WORK Center has had no single audit findings nor a material program or fiscal monitoring finding conducted by the State Employment Development Division. Page 6 of 8 21A-10 Goal Actual Goal Actual Goal Actual 2013-14 2013-14 2014-15 2014.15 2015-16 2015.16 ADULT Entered Employment 64.0% 77.6% 69.0% 76.6% 69.0% 78.0% Rate Employment 82.0% 78.9% 81.0% 84.9% 81.0% Mo% Retention Rate Average Earnings $12,000 $12,164 $11,650 $11,200 $11,650 $13,491 Dislocated Worker Entered Employment 65.0% 70.8% 62.0% 73.3% 62.0% 81.0% Rate Employment Retention 85.0% 85.5% 89.0% 85.9% 89.0% 90.0% Rate Average Earnings $14,750 $14,376 $14,850 $14,370 $14,850 $17,565 The WORK Center has met or exceeded the Adult and Dislocated Worker performance goals for the last three program years. The WORK Center's performance outcomes are very similar to the actual performance outcomes for the other two Local Areas in the Orange Regional Planning Unit. S. Provide evidence that the Local Board or administrative entity is qualified to provide Adult and Dislocated Worker Career Services, including testimonials that speak to the effectiveness and efficiency with which the Local Board or administrative entity has provided or can provide those services. Attach supporting documentation. The Santa Ana WORK Center has provided Adult and Dislocated Worker Career Services under the Job Training Partnership Act, the Workforce Investment Act, and currently under the Workforce Innovation and Opportunity Act for thirty years. During the past three years, the WORK Center has had no single audit findings nor a material program or fiscal monitoring finding conducted by the State Employment Development Division. Page 6 of 8 21A-10 (Staff is gathering testimonials from area businesses and participants that have accessed the services of the WORK Center — to include in the packet for submission). 6. Attach documentation (signed and dated letter) that the members of the Local Board and other relevant parties (e.g., Board of Supervisors) reviewed the information provided in the application and approved the request in a public meeting. See attached agendas and action items from the January 19, 2017 Santa Ana Workforce Development Board meeting and the February 21, 2017 Santa Ana City Council meeting. (Staff to attach when preparing packet for submission to the State) Page 7 of 8 21A-11 Signature Page By signing below, the local CEO and Local Board chair request approval from the Governor to be an Adult and Dislocated Worker Career Services Provider. Each party certifies that this application submission was reviewed and demonstrates that the Local Board or administrative entity will meet all the requirements as an Adult and Dislocated Worker Career Services Provider under WIOA law and regulations. Instructions — The Local Board chair and local CEO must sign and date this form. Include the original signatures with the request. Local Workforce Development Board Chair Signature Lee McMu Name Chair, Santa Ana Workforce Development Board Title Date Page 8 of 8 21A-12 Local Chief Elected Official Signature Miguel Pulido Name Mayor, City of Santa Ana Title Date