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DATA TICKET INC-2017
p� a A-2017.026 x o CC J z qCC LL AGREEMENT FOR AUTOMATED PARKING CITATION PROCESSING QMzho CC X, X¢ THIS AGREEMCNT, made and entered into this 7th day of February, 2017 by and His"n between the :Data Ticket, Inc., a California corporation (hereinafter "Contractor"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California (hereinafter "City"). RECITALS The City desires to retain a Contractor having special skill and knowledge in the field of processing of automated parking citations and collecting on delinquent accounts. The City issued a Request, for Proposal for Parking Citation Processing Services ("RFP" 16-116) in September 2016. Contractor was one of the five vendors that submitted proposals for RFP 16-116 and was awarded the Agreement because after evaluation of all of the proposals, Contractor was the lowest responsive proposal. 2. Contractor represents that Contractor is licensed by the State of California to provide Automated Parking Citation and Processing Services and that it is willing to provide such services and devices as outlined in its proposal in response to RFP 16-116, 3. In undertaking the performance of this Agreement, Contractor represents that it is knowledgeable in its field and that any services performed by Contractor tinder this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional Automated Parking Citation and Processing Service firm. NOW TI EREIrORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: "GERMS AND CONDITIONS 1.. TERM Tyre term of this contract shall be for three (3) years. It shall commence the date of City Council award and approval of all insurance and bonds, and terminate on February 6, 2020, unless earlier terminated as set forth in Section 3 of this Agreement, City is hereby granted an option to renew for tip to two one-year extensions on the terms and conditions set forth herein. Said options shall be exercised in writing at least thirty (30) days prior to the end of the initial terns or any exclusion thereof: 2. SCOPE OE SERVICES Consultant shall perform autornated parking citation processing services as set forth in the CiWs Request for Proposal for Automated Parking Citation and Processing System and Consultant's Proposal dated October 27, 2016, attached hereto as Exhibit A and the Addendum i and 2 to Exhibit A and incorporated to this Agreement by this reference. 3. COMPENSATION City agrees to pay and contractor agrees to accept as total payment for its services for the total three year period a sum not to exceed $885,975.00. The rates and charges are set forth in contractor's proposal, attached hereto as Exhibit "B" and incorporated by reference. The breakdown of the Agreement cost for each year of the Agreement is set forth below. *Estimates Based upon the citations processed in 2016 Year I Year 2 Year 3 Processing $29,500 $29,500 $29,500 Issuance of Notices $61,600 $61,600 $61,600 Additional Notices No Charge No Charge No Charge Additional Letters $4,900 $4,900 $4,900 Parking Appeal Letters $3,744 $3,744 $3,744 Scanning $2,565 $2,565 $2,565 Out of State Collections $12,800 $12,800 $12,800 FTB Collections $26,250 $26,250 $26,250 Hearing Officer $1,000 $1000 $1000 Equipment $3,000 $3,000 $3,000 Software $ 8,640 $ 5,040 $ 5,040 Contingency 10% 10% 10% Voided Cites No Charge No Charge No Charge Dismissed Cases No Charge I No Charge No Charge Delinquent Collections Prg $116,878.00 $116,878.00 $116,878.00 Base Cost $270,877.00 $267,277.00 $267,277.00 Total (W/Contingency) $297,965.00 $294,005.00 $294,005.00 3. INVOICES The contractor shall submit a monthly invoice by the fifteenth of the month to the City for the services rendered in the prior month.. All invoices for work performed under this contract shall be submitted in a fonnat approved by the City. Invoices shall include the following information at a minimum: A. Contractor's invoice number; B. Beginning and ending dates for services; C. City project number and/or name (if applicable); D. Work site address/location (if applicable); and E. Unit cost, subtotals and total for invoice Payment by City shall be made within sixty (60) days following receipt of proper invoice, subject to City accounting procedures. Payment need not be made for work which fails to meet the standards of performance of a professional parking control enforcement services. No new work of any kind shall be considered an extra unless a separate estimate is given for said work and the estimate is approved by the City in writing before the work is commenced. The contractor will be required to provide detailed information of such extra work. Documentation of contract compliance may be required on some occasions. Work performed prior to obtaining written approval of the City shall not be included within the Scope of Work and will not be paid. 4. INDEPENDENT CONTRACTOR Contractor shall during the entire term of this contract, be construed to be an independent contractor and not an employee of the City. This contract is not intended nor shall it be construed to create an employer -employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the manner in which contractor performs the services required by this contract. However, the services to be provided by contractor shall be provided in a manner consistent with all applicable standards and regulations governing such services. Contractor shall pay all salaries and wages, employer's Social Security taxes, unemployment insurance, and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. 5. INSURANCE Prior to undertaking performance of work under this contract, contractor shall maintain and shall require its subcontractors, if any, to obtain and maintain insurance as described below: A. Commercial General Liabilitv Insurance. Contractor shall maintain commercial general liability insurance which shall include, but not be limited to protection against claims arising from bodily and personal injury, including death resulting there from and damage to property, resulting from any act or occurrence arising out of contractor's operations in the performance of this agreement, including, without limitation, acts involving vehicles. The amounts of insurance shall be not less than the following: single limit coverage applying to bodily and personal injury, including death resulting therefrom, and property damage, in the total amount of One Million Dollars ($1,000,000) per occurrence, Two Million Dollars ($2,000,000) in the aggregate. Such insurance shall (a) name the City, its officers, employees, agents, volunteers, and representatives as additional insured(s) in a form approved by the City Attorney's Office; (b) be primary and not contributory with respect to insurance or self-insurance programs maintained by the City; and (c) contain standard separation of insureds provisions. B. Business Automobile Liability Insurance. Contractor shall maintain business automobile liability insurance or a similar form, with a combined single limit of not less than One Million Dollars ($1,000,000) per occurrence. Such insurance shall include coverage for owned, hired and non -owned automobiles. C. Worker's Compensation Insurance. In accordance with the provisions of Section 3300 of the Labor Code, contractor is required to be insured against liability for Workers' Compensation or to undertake self-insurance. Prior to commencing the performance of the work under this contract, contractor agrees to obtain and maintain any employer's liability insurance with limits not less than One Million Dollars ($1,000,000) per accident, D. If contractor is or employs a licensed professional such as an architect or engineer: Professional liability (errors and omissions) insurance, with a combined single limit of not less than One Million Dollars ($1,000,000) per claim. E. The following requirements apply to the insurance to be provided by contractor pursuant to this section: 1. Contractor shall maintain all insurance required above in full force and effect for the entire period covered by this agreement. 2. Certificates of insurance shall be furnished to the City upon execution of this contract and shall be approved in form by the City Attorney. 3. Certificates and policies shall state that the policies shall not be canceled or reduced in coverage or changed in any other material aspect without thirty (30) days prior written notice to the City. 4. If contractor fails or refuses to produce or maintain the insurance required by this section or fails or refuses to furnish the City with required proof that insurance has been procured and is in force and paid for, the City shall have the right, at the City's election, to forthwith terminate this contract. Such termination shall not affect contractor's right to be paid for its time and materials expended prior to notification of termination. Contractor waives the right to receive compensation and agrees to indemnify the City for any work performed prior to approval of insurance by the City. 6. HOLD HARMLESS/ INDEMNIFICATION To the fullest extent permitted by law, contractor shall indemnify, defend and hold harmless City, its officers, agents and employees (collectively, the "indemnified parties") from and against any and all claims (including, without limitation, claims for bodily injury, death or damage to property), demands, obligations, damages, actions, causes of action, suits, losses, judgments, fines, penalties, liabilities, costs and expenses (including, without limitation, attorney's fees, disbursements and court costs) of every kind and nature whatsoever (individually, a claim; collectively, "claims"), which may arise from or in any manner related (directly or indirectly) to any work performed or services provided under this contract (including, without limitation, defects in workmanship and/or materials) or contractor's presence or activities conducted performing the work (including the negligent and/or willful acts, errors and/or omissions of contractor, its principals, officers, agents, employees, vendors, suppliers, contractors, subcontractors, anyone employed directly or indirectly by any of them or for whose acts they may be liable for any or all of them). Notwithstanding the foregoing, nothing herein shall be construed to require contractor to indemnify the indemnified parties from any claim arising from the sole negligence or willful misconduct of the indemnified parties, Nothing in this indemnity shall be construed as authorizing any award of attorney's fees in any action on or to enforce the terms of this contract. This indemnity shall apply to all claims and liability regardless of whether any insurance policies are applicable. The policy limits do not act as a limitation upon the amount of indemnification to be provided by the contractor. NOTICE Any notice, tender, demand, delivery or other communication pursuant to this agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, sent by facsimile communication, or via e-mail to the following persons: To City: Clerk of the Council City of Santa Ana 20 Civic Center Plaza (M-30) Santa Ana, CA 92701 Fax 714-647-6956 With courtesy copies to: Chief of Police City of Santa Ana 60 Civic Center Plaza (M-97) P.O. Box 1988 Santa Ana, California 92702 Fax (714) 245-8007 Attn: Chief of Police And City Attorney City of Santa Ana 20 Civic Center Plaza (M-29) P.O. Box 1988 Santa Ana, California 92702 Fax (714) 647-6515 To Contractor: Data Ticket, Inc. 4600 Campus Drive Newport Beach, California 92660 Fax (949) 752-6033 A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four (24) hours after the time set forth on the transmission report issued by the transmitting fax machine, addressed as set forth above. For purposes of calculating these time frames, weekends, federal, state, county. Ro city holidays shall be excluded. 8. TERMINATION The City reserves the right to terminate the contract as follows: A. In the event contractor fails or refuses to timely perform any of the provisions of this agreement in the manner required, or if contractor violates any provision of this agreement, contractor shall be deemed in default. City shall provide written notice of such default to contractor. Contractor shall cure said default within a period of two (2) working days. If such cure is not completed in a timely manner, City may assess liquidated damages and/or terminate the agreement forthwith by giving written notice as set forth in this agreement to contractor's project manager. City may, in addition to the other remedies provided in this agreement or authorized by law, terminate this agreement by giving written notice of termination. Contractor shall be responsible for all costs incurred by City, including replacement costs of equipment and labor required to provide service during contractor's default. hn the event of such termination for cause, City shall pay contractor that portion of compensation specified in the agreement that is earned and unpaid prior to the effective date of termination. Contractor shall not be entitled to any compensation for lost profits it terminated for cause. B. This agreement may be terminated with cause by City upon thirty (30) days written notice delivered to the contractor either personally or by mail. Upon termination, City shall pay to contractor that portion of compensation specified in the agreement that is earned and unpaid prior to the effective date of termination. C. In addition to, or in lieu of, remedies provided in this agreement or pursuant to law, City shall have the right to withhold all or a portion of contractor's compensation for contract services if, in the judgment of the projects manager or designee, the level of service falls below appropriate standards and/or contractor fails to satisfactorily perform contract services. City shall have the right to retain funds withheld until the projects manager or designee determines that contract services are performed as well and as frequently as required by this agreement. D. The City shall have the right to terminate this Agreement without cause upon sixty (60) days written notice to the contractor. CONFIDENTIALITY AND FILE SECURITY Reasonable security provisions will be provided by Consultant to ensure that access to the City computer records and files will be available to the City and any public access mutually agreed upon by Contractor and the City. Consultant cannot guarantee against loss or alteration of computer records but will take reasonable precautions to prevent such occurrences. Consultant will hold all City data in strict confidence pursuant to the terms of this Agreement. If either party receives from the other party information which due to the nature of such information is reasonably understood to be confidential and/or propriety, the receiving party agrees that it shall not use or disclosure such information except in the performance of this Agreement and agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information" shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosure to either party by any subsidiary and/or agent of the party is covered by this information that (a) has been disclosed in publically available sources; (b) is, through, no fault of the receiving party disclosed in a publically available source; (c) is in the rightful possession of the receiving party without obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the receiving party without reference to information disclosed by the other party. 10. LIQUIDATED DAMAGES If the City determines that the contractor failed to cure its default as set forth in section G of this agreement, the parties to the agreement agree that it would be impracticable and extremely difficult to determine the damage to City arising from such breach. Therefore, in the event of contractor's breach, contractor shall pay to City the sum of $500 a day for such breach, in addition to any cost, fines, etc. levied against the City. 11. COMPLIANCE WITH APPLICABLE LAWS, REGULATIONS AND PROFESSIONAL LICENSES Contractor shall perform all requirements under this contract in strict observance of and in compliance with all applicable environmental, traffic, safety and any other laws, regulations, ordinances, codes and any other legislative or statutory requirements. Contractor shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and as required by the law and regulations of the United States, State of California, County of Orange, and City of Santa Ana, and any other government agencies. Contractor shall notify City immediately and in writing of its inability to obtain and maintain such permits, licenses, waivers and exemptions. Such inability shall be cause for termination of the Agreement. 12. DISCRIMINATION Contractor shall not discriminate because of race, color, creed, religion, sex, marital status, sexual orientation, age, national origin, ancestry or disability, as defined and prohibited by applicable law, in the recruitment, selection, training, utilization, promotion, termination or other employment related activities. Contractor affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations. 13. ASSIGNMENT Inasmuch as this contract is intended to secure the specialized services of contractor, contractor may not assign, transfer, delegate or subcontract any interest herein without the prior written consent of City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. 14. JURISDICTION — VENUE This contract has been executed and delivered in the State of California and the validity, interpretation, performance and enforcement of any of the clauses of this contract shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this contract. 15. FINES The contractor shall be liable for all violation fines levied against the City by federal, state, or local agencies with regulatory authority related to contractor provided services. 16, MISCELLANEOUS PROVISIONS A. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indernnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. B. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement. IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. ATTEST: MARIA D. HUIZAR l Clerk of the Council APPROVED AS TO FORM: SONIA CARVALHO City Attorney CITY OF SANTA ANA GERARDO OUET Acting City anager Byllou Tamara Bogosian Assistant City Attorney REC ME DE FOR APPROVAL: CARLOS R Police Chief Santa Ana Police Department CONTRACTOR Brook Westcott Chief Operating Officer Tax ID# 93-1010811 Exhibit "A" EXHIBIT A CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR AUTOMATED PARKING CITATION AND PROCESSING SERVICES SCOPE OF SERVICES DESCRIPTION AND SCOPE OF WORK The City of Santa Ana is issuing this Request for Proposals (RFP) for Automated Parking Citation and Processing Services. The City desires an integrated software and hardware service solution to parking citation and payment processing. The preferred solution will include hand-held computers for ticket issuance and data download with real-time, online access for public safety officers, the City's Parking Citation Coordinator and Finance Staff to citation information and citation status on a user-friendly reporting structure. A complete package of citation issuance, processing, collection, reporting, hardware and software maintenance Is required. The program and service must also accept and support hand-written citation forms. The Vendor shall coordinate its efforts with the City of Santa Ana Police Department, City of Santa Ana Finance Department, Orange County Court System and other agencies affected by the project. The Vendor will be expected to work closely with the Police Department's Traffic Division and Finance Department to ensure compatibility and uniformity. A. Software Specifications 1). Vendors must provide a software solution for electronic issuance of citations, Software must be installed on and compatible with the HP/Compaq IPAQ handheld computer and incorporate the following features; a). Citation must be capable of printing on a 2"45" thermal printer (brand name to be determined later). Vendor must recommend a printer compatible with their software product. 2). Data Entryfrom Handwritten Citations. a). Receive and date stamp weekly batches of all handwritten citations sent by City; b). Enter citation information into the database; c), Batch, record, and verify receipt of all manual citations within two (2) business days; d). Edit capability to correct dates, duplicate citations, violation codes and fine amounts; a). System for filing/storing citations in easily retrievable format for a minimum of two (2) years and then dispose in accordance with City direction. 3). Automated Transfer and Upload of citations issued by the handheld computer. a). Loading of batch flies immediately upon transfer; b). Edit capability to correct dates, duplicate citations, violation codes, and fine amounts; c). System to promptly notify City regarding citations unable to be entered for any reason (no violation code, unreadable license, etc.) 4). Registered Owner Name Retrieval. a), Retrieve data online from the State of California Department of Motor Vehicles (DMV); b). Provide daily access to registered owner Information; c). Validate DMV makes upon return of registered owner Information from DMV to ensure proper make of vehicle issued citation; d). Review DMV "No Hit" list to ensure that license plate and state have been entered correctly; e). Daily registered owner name retrieval for all citations without a name on the system, City of Santa Ana - Automated Parking Citation and Processing Services (RFP 16-116) 5). Out -of -State Registered Owner Retrieval from State DMV, a). Maintain regularly scheduled communications with DMV offices in the 50 states; b), Maintain regularly scheduled communications with the Transportation Ministries in Canada and Mexico that permit registration and name acquisition; c), Mail collection letters; d), Communicate with individuals outside of the United States who were issued a parking citation by the City. 6). DMV Registration Holds/Releases. a). Process DMV holds or releases daily; b), Access DMV records online; c). Capability to release registration holds upon City's request; d). Report monthly holds and payments made at DMV; a). Immediate update of database with monthly payment information from DMV. 7). Automated processing of Administrative Review Requests, a). Vendor shall provide tracking and correspondence for all administrative review; b), Vendor shall enter and maintain database of all administrative review, showing current status of each request. System must be integrated with parking citation issuance and processing system. Ensure a result is received for each correspondence; c). Administrative review requests must be entered into the system within two (2) business days from date of receipt; d). Provide inquiry capabilities for citations in the administrative review process; e). Print and mail (by first class mail) all administrative review result letters; f), Notify the City of citations that have been successfully dismissed through the review process and have had payments processed, (or are cancelled) so the City can issue a refund; g). File and store all source documents for ease of retrieval; h). Provide staff to respond to telephone inquiries regarding how to contest a violation, determine outstanding penalty amounts or delinquent fees, identify time frames, and any other pertinent information in order to contest a citation by mail or in -person; 1). Link the hearing tracking system to the citation database in real time to obtain citation information such as citation issue date, delinquent date, amount owed, and other citations open with the same license plate numbers; j). Ensure that the computer system is capable of recording data and comments for historical background, suspending action while appeals are under investigation, sort citations by type of violation and/or defense, record case decisions, generate letters and Lisa customized liability reason codes; k). Provide monthly report of review results by citation number. 8). Administrative Hearings. a). Provide tracking and correspondence for all administrative hearing requests; b). Vendor shall enter and maintain a database of all administrative hearing requests, showing current status of each request. System must be integrated with parking citation issuance and processing system. Ensure a result is received for each correspondence; c). Schedule Administrative hearings and forward schedule to the City; d). Print and mail (by first class mail) customized hearing notification letters for the City; e). Respond to inquiries for the City and the public regarding date of hearing, mailing date, location of hearing and directions to hearing location; f). Re -send letters should room or date changes be necessary; g). The Hearing Officer will forward results of Administrative Hearing to the City and to the Vendor; h). Letters regarding the results of Administrative Hearings will be mailed by the Vendor; City of Santa Ana — Automated Parking Citation and Processing Services (RFP 16-116) n___ 4� 1). When a refund is appropriate, the Vendor shall provide Information to the City. The City will issue the refund; j). Provide monthly report of review results by citation number. 9). Payment Processing. a). Provide a separate Post Office Box for the City where payments, administrative review correspondence, and other documents are to be mailed; b). Provide mail pick-up from post office at least once per day; c). Sort and batch all incoming mail by postmark date for payment posting; d). Enter and process payments received within one (1) business day, including opening all mail received, verifying payment amounts, updating computer system, and making daily bank deposits in the City's designated bank account; a). Conduct daily reconciliation of all payments entered with bank deposits; f). Provide daily reporting of bank deposits made for the City; g). File and store all source documents in an easily retrievable system; h). Track rebilling on partial payments, checks returned for Insufficient funds upon notification from the City, vehicle change of ownership, and leased vehicle information; 1). Provide for payment by credit card (Visa and MasterCard) and be capable of securing authorization from the banking institution. Payments made by credit card are to be immediately updated in the database in real time. Payments will be made by automated telephone system; j). The Vendor will have the ability to accept payments via the Internet. 10). City's Online Payments. a). The vendor must also accept data from the City's cashiering system. Data would be provided electronically on a daily basis. Information on the system Is provided below. These specifications are not all inclusive, but are intended for the purpose of giving the Vendor a general idea of the City's system. Specific details will be provided after an agreement has been entered. B. User Interface 1). The user interface includes payment information as well as parking citation specific information. It will include the fields listed below, including the validations for each field. Ticket Information: • Citation number - all City tickets begin with "PC" and have a unique 6 diglt identifier that follows. • Date - the date the citation was issued • Amount - the amount of the parking ticket. Vehicle: • Vehicle License number • State (state of vehicle's license plate) - in two letter format. Contact Information • Name • Address • Phone - should include an input mask or validation that does not allow users to enter an invalid number. • City of Santa Ana — Automated Parking Citation and Processing Services (RFP 16-116) Payment Information.- 0 Credit Card Type - Choices are VISA or MasterCard. i Credit Card number • Expiration Date Name on Card C, Web Server Configuration 1,)The City secured server has the following specifications; Compaq ProLiant DL380 GS 2 Intel Xeon 5X00 Dual Core Processors 4GB RAM Windows 200R2 Server Standard 1186 MS SQL 2008 server SSL 128 — bit enabled D. Credit Card Authorization 1). The City uses a credit card authorization solution from Cyber Cash. The product is called 1.0, Verify. E. Correspondence Processing 1). All correspondence shall be processed within two (2) business days from date of receipt; 2). Obtain approval from the City on all standard forms, notices of delinquent violation, and correspondence, The Vendor must ensure that all forms conform to applicable State and Federal laws, 3.). Submit copies of standard forms, notices of delinquent violation, and other types of standard correspondence with bid proposal. F. Reporting 1). The Vendor shall be responsible for providing regular dally, weekly and monthly reports on demand to the issuing agency within three working days of the report being requested. 2). Although other reports may be required, the vendor shall be capable, at a minimum, of producing reports relating to scofflaws, open citations, bank deposits and citation dispositions. The vendor must be capable of delivering these reports to the Police Department on an agreed schedule. 3). The Vendor shall provide duplicate or replacement reports at no additional cost to the city. 4). Copies of citation abstracts shall be provided to violators at no cost upon request. 5), The following Vendor reports are required monthly; Repeat offender list (5 or more), citation analysis by officer, citation analysis by violation, citation status report, out of state status, out of state revenue, hot sheet, distribution revenue summary, violation statistics, violation analysis by officer, detail citation report by officer, monthly citation statistics, yearly statistics of issuance, citation summary report, bail payment summary report, DMV citation cleared with bail (collected), DMV citations cleared without bail (not collected), DMV registration hold listing, Refunds report. Provide an online report generation capability; 6). Provide weekly license plate number to citation number cross reference reports sorted by license and citation. Provide additional reports monthly as may be needed by management or auditors; 7). Submit a sample of the standard reports used with bid proposal. G. Toll -Free Telephone Service 1), Provide a toll -free telephone number for inquiries and credit card payments; 2), Operate the toll -free telephone service 24 hours a day, seven days a week, 365 days per City of Santa Ana — Automated Parking Citation and Processing Services (RFP 16-116) year, for the 50 states, Canada, and Mexico; 3). Ensure that customer service representatives are available to provide instructions and information on general parking policies, procedures and administrative adjudication procedures for the City. At least one customer service representative shall be available for Spanish translation during regular business hours Monday through Friday. H. Automated Voice Response System 1), Provide a customized recorded voice response system in English and Spanish to convey information on: a).How to pay and contest violations; b).Registration violation information; c).Mail address information; d). Ensure that the automated telephone system is capable of receiving a minimum of 500 incoming calls per month. Planned downtime must be between midnight and 4 a.m.; Custom Notices and Letters 1). The Vendor shall provide at no extra cost: The necessary postage, correspondence and stock forms to meet all applicable State and local laws and regulations for citation processing and adjudication. 2), Vendor will provide samples of mailing and return envelopes with proposal; 3). Ensure that Delinquent Notices are generated at least one business day prior to becoming delinquent. Delinquent Notices generated will be mailed at least once a week by first class mail to registered owners; 4). Ensure that returned check notices are mailed by first class mail to individuals immediately upon notification from the City that a check has been returned for non-payment. The notices will state the amount of original penalty, delinquent amount, and the appropriate returned check fee; 5). Ensure that Drive Away Notices are mailed by first class mall to registered owners of vehicles that drive away from the officer at citation issuance time as required by the California Vehicle Code. Notices must be mailed no later than 15 days from the date of the original citation to the registered owner; 6). Ensure that partial Payment Notices are sent by first class mail to those who do not pay the full penalty amount. The notice should indicate the amount that was paid and the balance that is due; 7). Communicate with violators in a timely manner by mail in response to correspondence such as incomplete registration, citation, or payment information. J. Online Inquiry Access 1). Design and implement an online inquiry system to allow access to the citation database by designated City employees; 2).The on-line inquiry system must provide real time access to all citation information Including registered owner information, payment information, and administrative adjudication history. K. Support 1). Provide staff for all aspects of processing parking citations, including any changes related to new Federal, State, or local legislation. Days and hours of operation shall be consistent with normal office hours Monday— Friday unless otherwise approved. 2). Provide on -going support to the City to access and interface with the parking citation database; 3). Vendor shall provide user's manual which includes step-by-step instructions for accessing computer database information and a list and description of any and all codes used in screens accessed by the issuing agency; 4). Provide technical support and troubleshooting assistance for any and all hardware and software used by the City. Technical support and assistance must be available between City of Santa Ana — Automated Parking Citation and Processing Services (RFP 16-116) Y,.. -- 4 C the hours of 7:00 a.m, and 6:00 p.m, Monday through Friday, except City recognized holidays. L). Database Backup & Off -site Security 1). Ensure that all systems are backed up daily to ensure safety of data in the event of a power outage or natural disaster; 2). Transfer and store off -site all backups of data for disaster recovery. M). Interagency Intercept Program (Franchise Tax Board) 1). Vendor must be able to Interface with the Interagency Intercept Program (FTB) for collection of delinquent fees, N). Contract Requirements 1). No portion of the contract shall be permitted to be subcontracted to another private or public agency without express written approval from the City, Vendors must disclose the nature of work being subcontracted and the name of the private or public agency; 2). All processing functions performed shall be completed within two business days after receipt from the agency; 3). The Vendor shall comply with all requirements of the State of California Vehicle Code (CVC) in regard to processing and adjudication of citation records sent by the City; 4). The Vendor shall be required to send notices to lessees of cited vehicles when provided with the information provided on "Certificate of Non -Ownership"; 5). The Vendor shall provide necessary on -site training and support for City staff to retrieve information stored in the computer system; N). Other 1). Attend City meetings as needed or when requested at Vendor's expense. This includes but not limited to, transportation, lodging, meals, and staff time, 2). Vendor shall comply with California Vehicle Code Section 40200.3 (b), regarding the Annual Report. The City may audit the report at its own expense. 3). Work with Traffic Engineering to process and track issued parking permits. 4), Ensure that no information associated with the notice of parking violation system is disclosed to anyone other than the City for any purpose other than the collection of penalties, fines and fees. The Vendor will ensure compliance with appropriate State and Federal regulations pertaining to the confidentiality of information. Ii. IMPLEMENTATION City staff shall have the right to modify, reduce, or delete the services as needed by City. Submit a plan to transfer data from the existing Vendor. City of Santa Ana — Automated Parking Citation and Processing Services (RFP 16-116) (/) Addendum to Exhibit A Scope of Services I. DESCRIPTION AND SCOPE OF WORK The City of Santa Ana is issuing this Request for Proposals (RFP) for Automated Parking Citation and Processing Services. The City desires an integrated software and hardware service solution to parking citation and payment processing. The preferred solution will include hand- held computers for ticket issuance and data download with real-time, online access for public safety officers, the City's Parking Citation Coordinator and Finance Staff to citation information and citation status on a user-friendly reporting structure. A complete package of citation issuance, processing, collection, reporting, hardware and software maintenance Is required. The program and service must also accept and support hand-written citation forms. The Vendor shall coordinate its efforts with the City of Santa Ana Police Department, City of Santa Ana Finance Department, Orange County Court System and other agencies affected by the project. The Vendor will be expected to work closely with the Police Department's Traffic Division, Information Systems Division, and Finance Department to ensure compatibility and uniformity. A. Software Specifications 1). Vendors must provide a software solution for electronic issuance of citations. Software must be installed on a handheld computer / mobile device and incorporate the following features: a). Citation must be capable of printing on a Z-4.5" thermal printer (brand name to be determined later). Vendor must recommend a printer compatible with their software product. b). Citation software must support touchscreen functionality to enhance the usability of the system. c).'Citation software must support taking photographs and recording them along with the citation record. d). The vendor's solution must include an interface capable of exporting citation data to the Police Department's records management system currently being implemented, InfcrmRMS by TriTech Software Systems. The interface must support exporting any and all fields captured as part of a citation record. The interface will support common data transfer methodologies (e.g. XML, CSV, web services, FTP, etc.). ( 2)Addendum to Exhibit A Scope of Services N. Other 5). A system interface exists between the City of Santa Ana's current parking citation processing vendor and the City's citywide System Innovators, a division of N. Harris Computers' iNovah cashiering system (iNovah Solution). The purpose of this interface is to facilitate the City's ability to accept payments for parking citations at City Hall, or via the L.D. Systems Kiosk Solution, that update both the iNovah Solution and the City's parking citation processing vendor's solution. A new system interface between Data Ticket Inc.'s Data Ticket Solution and the iNovah Solution is required to replace the existing functionality. The desired technology to be used is web services so the iNovah Solution and Data Ticket Solution are updated in real-time to best serve the City and the City's citation recipients. Data Ticket staff will work collaboratively with System Innovators iNovah staff to ensure a new system interface is accomplished in a timely manner. O. Additional Services 1.) Extra Work CITY shall have the right at any time during the term of this Agreement and any extension thereto, without invalidating this Agreement, to order extra work beyond that specified in the Scope of Services or make changes by altering, adding to or deducting from said work. The term "work" shall include services provided to Data Ticket as prime contractors by any City authorized subcontractor. 2.) Change Order No extra work may be undertaken unless a written "Change Order" is first given by the City to Data Ticket, incorporating therein any material adjustment in the contract and/or the time to perform this Agreement, which said adjustments are subject to the written approval of Data Ticket. The terms and cost of any Change Order between the City and Data Ticket shall be agreed to by mutual consent. Exhibit `B" N 5` l f f ru u* I Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services CONFIDENTIAL INFORMATION DISCLAIMER This proposal contains certain confidential and valuable information in the form of ideas, know-how, concepts, processes, plans and trade secrets that belong to Data Ticket, Inc. In accordance with the California Public Records Act, this confidential information shall not be disclosed outside the City and shall not be duplicated, used, or disclosed in whole or in part for any purpose except in the procurement process. Confidential information contained in this document is noted on each applicable page or image. Serious and irreparable competitive disadvantage in future procurements could result from the release of any confidential information contained in this proposal. Please notify us immediately, in writing if there is a request for disclosure of any confidential information so that Data Ticket will have an opportunity to participate in any disclosure discussions. The following data, furnished in connection with this solicitation, shall not be disclosed except to those who are directly involved with the evaluation within the City and shall not be duplicated, used or disclosed in whole or in part for any purpose other than to evaluate the proposal provided. If a contract is awarded to this offer or in connection with the submission of this data, the City shall have the right to duplicate, use or disclose the data to the extent provided in the contract. This restriction does not limit the City's right to use information contained in the data, unless it is obtained under proper authorization from another source without restriction. Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; F: 949 752-6033 DESCRIPTION City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services TABLE OF CONTENTS STATEMENT OF QUALIFICATIONS 9. Cover Letter 2. Firm and Personnel Experience 3. Implementation Plan 4. Financial Responsibility (Capacity) 5. Proposal Deposit EXHIBIT C — PROPOSERS STATEMENT AND PROPOSAL ITEM PRICING EXHIBIT D — REFERENCES EXHIBIT E — PROPOSERS STATEMENT SECTION 0 7 A 7 EXHIBIT F — CERTIFICATION OF NONDISCRIMINATION BY CONTRACTOR E EXHIBIT G — RESPONSIBLE PROPOSER — SUPPLEMENTAL F QUESTIONNAIRE EXHIBIT H — NONCOLLUSION AFFIDAVIT G EXHIBIT I -- SAMPLE ADDITIONAL INSURED ENDORSEMENT FOR H COMMERCIAL GENERAL LIABILITY POLICY ADDENDA ACKNOWLEDGMENT City of Santa Ana RFP 16-116 Attn: Corporal Matt Wharton, Project Coordinator Attn: Commander Enrique Esparza Santa Ana Police Department 20 Civic Center Plaza Santa Ana, CA 92702 October 26, 2016 Dear Selection Committee: Data Ticket, Inc. appreciates the opportunity to respond to the Request for Proposal for Automated Parking Citation and Processing Services for the City of Santa Ana. Data Ticket has been processing parking citations for over 27 years and processes for over 250 clients, nationwide. Why is now the right time to select Data Ticket as the City's vendor? We provide our Clients with the highest level of customer service, making ourselves available 24/7 to our Clients Based on figures provided by the City, the City's current collection rate is 74%; This is absurdly low and completely unacceptable �P We are the most stable vendor In the industry with little to no staff turnover, no change in ownership, no lawsuits, and a strong leadership team that provides over 100 years of parking experience We guarantee we will outperform all other vendors by providing focused citation processing services that are effective and efficient We provide real-time CA registered owner information, holds and release to our Clients; no other vendor does this; we also provide real-time out of state registered owner information via NLETs and via direct connections to out of state DMVs Our costs are fair and transparent; we never charge our Clients for a conversion effort Over the course of the last 10 years, Data Ticket's service offerings have grown tremendously, With each enhancement provided and each new service offering available, we have consistently offered our clients world class service, technology and processing without any Increase in cost. The individual authorized to negotiate and bind the firm contractually to all statements in this proposal is Brook Westcott, Chief Operating Officer. Questions regarding this proposal should be directed to Brook Westcott at Data Ticket's corporate headquarters: 4600 Campus Drive i Newport Beach, CA 92660 i Office: 949-752-6937, ext. 337 We believe after review of the enclosed proposal, you will agree that Data Ticket, Inc. is the most qualified partner to provide the professional, focused service necessary for superior parking citation processing and collections. This proposal shall remain valid for 180 days from the RFP closing date. Best Regards, Brook Westcott Chief Operating Officer 11Page Data Ticket, Inc. Newport Beach, CA 0; 949 752-6937; F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services 2. Firm and Personnel Exnerienoe Data Ticket provides the highest level of services to each of our clients. We have adequately staffed each department to accommodate each and every client's needs. We do not share resources across departments; rather we have hired and maintain each department such that there is no need to share resources among departments; however personnel are cross -trained to ensure our entire staff is well versed in the entire citation processing lifecycle. City Personnel will have access to all Managers, as well as individuals within each Department. A Project Manager will be the City's point person for all implementation needs. In addition, Individual and group emails as well as direct phone lines will be provided to City Personnel to ensure Date Ticket is always accessible. Finally cell numbers for specific individuals will be provided to City Personnel should the need for after-hours assistance ever be required. —naivmuas { gssigninlant of Tasks Heather Nowlan, Senior Client Client setup and maintenance Services Manager, Project Manager Initial and on -going User Training for the City of Santa Ana Correspondence Review Attendance at City Council User and Administrator Setup Daily Questions Brook Westcott, Chief Operating IT Oversight Officer & Supplemental Project Enhancement Prioritization Manager for the City of Santa Ana Accounting Oversight Attendance at City Council Meetings Monthly Performance Review Collection Rate Statistics! Financial Analysis Internal Oversight of Operational Processes Heather Nowlan, Director of Client Services, will be the individual responsible for working directly with the City on a day to day basis. Specifically, she will be responsible for processing any request the City may have, including providing each of the City's Personnel with unique usernames and passwords that will provide access to the Citation Processing System at the appropriate, requested level. In addition, Heather will be responsible for providing all user training with regard to the Citation Processing System Software. This training will be performed in person, via the Internet and over the phone. Finally, Heather will be responsible for reviewing all noticing and correspondence to be sent on behalf of the City. Brook Westcott, Chief Operating Officer, will be responsible for ensuring the IT, Accounting, FTB, Noticing and DMV Functions work properly for the City. She will also be responsible for all financial analysis required by the City. In addition, Brook will be responsible for contractual oversight. On the following page, we have provided the City with a high level organization chart for Data Ticket. All of the individuals identified on the chart work in the Newport Beach, California office and each of the individuals identified in the organization chart provided below will be made available to City Personnel throughout the life of the contract. IPags Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; F: 949 762.6033 Madede Fleming President 1) 7524W. eat. 316 Brook Wastcolt Dhief0parallons Officer (949)752-6937, ex1. 337 Jose Sandoval LI I Diana Garcia Quslomor Service Manager FTJ Director of Human Rasoumes Mariana City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services Monaco 13111 Fleming Director(949) 76 6937, at. 314 I I (949) 752 6937. ext. CZN�Ct"Slanli.a VP Sales th t1US Data Ticket makes available to our Clients our Data Entry Manager and Data Entry Lead, our Customer Service Manager, our complete Adjudication Department, our complete Operations Department, our Complete Accounting Department and our complete IT Department. Of course, should the City prefer to work through a single point of contact and a supplemental contact, we can accommodate that as well. Our goal In working with each Client is to fit their individual needs. We do not ever expect a Client to mold to our nrorpacaq nr hucino�= .. nrlai Name. Department. Function . Years of Experience Marjorie Fleming President Overall contract management 23 Years Brook Wastcott Chief Operating Contract management, IT oversight, 12 Years Officer Accounting oversight, enhancement management, City Council attendance — Project Manager Heather Nowlan Client Services Implementation management, training 7 Years coordination, report generation Kay Singh Operations & Daily operational assistance, including 20 Years Adjudication citation adjustments, DMV access, real-time DMV lookups, etc, Daily adjudication assistance, Hearing Office Scheduling and V Level Administrative Review dispositicns Joan Conat Data Entry__ Daily data entry assistance 23 Years Mariana Hernandez Accounting Daily accounting / banking assistance 6 Years Wanda Stone Programming Daily assistance with the handheld solution 9 Years chosen Jose Sandoval Customer Daily customer service assistance 6-Years Service Finally, Data Ticket does not intend to use any contractors or sub -contractors to perform any of the responsibilities identified in the City's RFP. 3. Implementation Plan Our approach to citation processing is continually evolving. We have been processing parking citations for 27 years. We use our experience and expertise to continually improve our software and our services so that our partnerships with our Clients continue to evolve and grow. Our Solution is 100% web -based. City Personnel will have access to the Solution via unique usernames and password. Access to the Solution is provided at the webpage level which provides the City with the greatest amount of flexibility regarding individual user access level. In addition, specific City Personnel will have the ability to act as an Administrator of the Solution, Proprietary and Confidential to Data Ticket, Inc, 3 1 p a g a Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services maintaining user access levels for all City Personnel. Of course, if the City prefers for Data Ticket to maintain user access levels, our Clients Services Department will be happy to fulfill that role. During the life of any contract, we believe it is our responsibility to benefit our Clients technically by providing regular enhancements. Our software is living software. It Is provided as a Software as a Service (SaaS) model. Because our Clients do not own the software, it is Data Ticket's responsibility to enhance that software regularly, thereby providing our clients with new, forward - thinking functionality, Citation Management Aooroach Data Ticket's Citation Management Solution is available to our clients via a 100% web -based solution. We are a leader in the industry with regard to our customer service, industry knowledge and willingness to partner on every level with our Clients. Since we have the benefit of processing for many agencies we have the access and ability to observe and understand "best practices" In the industry and to share those best practices with our Clients. We partner 100% with our Clients to meet and exceed their needs and we expect our Clients to rely on us for our expertise. Data Ticket offers several models to meet the City's Citation Management Processing requirements. These models range from Data Ticket performing all services in-house to the City performing all services in-house to a combination of sharing or dividing tasks and services. Based on the City's RFP and the City's response to the questions asked, we understand the City wishes to provide the highest level of customer service for all types of customers while sharing in the daily responsibilities. Based on this information, we have provided what we believe to be best practices that will provide the maximum benefit for the City's Customers and Staff. The table below represents our suggestion only of how we believe the daily citation processing and collections responsibilities can be shared to maximize the efficiency of the process. Again, all services can be reviewed individually and the City, Data Ticket or a combination of both can perform each service. The bolded items indicate who will take the primary responsibility for the items below: Functionality City Personnel Performs Data Ticket Performs Data Entry of Manually Written Citations No Yes Automated Electronic Transmission of Citations Yes NA Real-time automated registered owner retrieval No Yes Generation, printing and sending notices No Yes View photos, videos and voice recordings of citations in the format in which they are sent Yes Yes Automated Bail Escalation No Yes Automated management of the FTB and Delinquent Processes No Yes Place citations on adjudication holds and scan all support'n documentation Yes Yes Enter 1s Level Dls ositions Yes Yes Send all Ad'udication Letters No Yes Schedule 2" Level Hearin s Yes Yes Enter notes to be viewed by the City and Data Ticket Yes Yes Handle Customer Service, including IVR and live, bi- lingual customer service phone lines No Yes Proprietary and Confidential to Data Ticket, Inc. 4 1 P a g a Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; F: 949 762-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services High Level Plan Data Ticket is well versed In both the implementation and conversion efforts associated with parking citations. We believe we are the only vendor who is well equipped to handle the processing and collection requirements set forth in the City's RFP. We will convert all of the City's data at no cost to the City. Prior to an Implementation, Data Ticket recommends a series of meetings to define when each notice will be sent, when each penalty will be added, and all other business rules that will be adhered to through the citation processing lifecycle. Our Solution will use this Information to process the City's citations smoothly and effectively with as little human intervention as possible. A high level functional implementation plan has been provided below that outlines the tasks the City and Data Ticket's project managers should review orior to implementation. Task Responsibility Time Frame Data Ticket is selected as the vendor of choice for the The City Week 1 City's citation processing and collection services Contract reviews are complete and the contract Is signed The City & Data Week 1 and approved by City Council Ticket Termination letter is sent to prior vendor outlining a test The City & Data Week 1 conversion file and a final conversion file timeline Ticket Perform introductions of the key individuals at both the 'The City & Data Week 1 City of Santa Ana and Data Ticket, including: Ticket Accountin — Operations - Data Ent - Appeals Provide and submit DMV parc code reassignment The City & Data Week 1 paperwork Ticket Provide ORI or obtain S-ORI Pa erwork The City Week 2 Discuss and agree on handheld solution options The City & Data Weeks 1- Ticket 2 Provide the following to Data Ticket: The City & Data Week 1 Bail schedule & penalty increments - Officer list Ticket OR City's Location list - Copy of a manually written citation - existing vendor & Copy of an electronic citation Data Ticket Approve Parking Citation forms The City & Data W"ek2 Ticket Review the invoicing practices set forth by Data Ticket The City & Data Week 3 Ticket Review the City's standards for Customer Service The City & Data Week 3 Ticket Prior vendor to provide Data Ticket with sample Prior Vendor Week 3 conversion file and definitions Review file and seek clarification on outstanding Data Ticket Week 3 questions; execute test conversion effort Weekly conference calls to discuss progress of account The City & Data Weekly setup Ticket Review available reports for month -end and invoice The City & Data 16 Invoice details I Ticket Month Receive final conversion file Data Ticket Week 6 Signoff on conversion data The City & Data Weeks 6- Ticket 7 Proprietary and Confidential to Data Ticket, Inc. 5 P a g o Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services Data Ticket's IT department expertly converts data from other vendors to our 100% web -based system without issue. We will work with the City's current vendor to convert the data into our system in a timely manner. Training Training of City Staff, is extremely important in order to gain full acceptance of the Solution. We have provided a high level over -view of the on -site training at the City's location for all users of the Solution. This overview will be customized to meet the City's exact needs. Our Project Manager and the City's designated representative will agree on the logistics required of the training to be performed. Specifically, we will identify the number of individuals who will require training, the types or groups of individuals who will require training and the type of training required. For example, Finance may require training on a subset of the reports offered, while the Officers may require training on a different subset of the reports offered. In addition to the types of training offered, we will work with City Staff to determine which type(s) of training are required: (Le, in -person, Internet, user manual or specialized). Data Ticket will rely on the City's staff to support the training efforts by: Aiding the Data Ticket Project Manager in defining the number of and types of training sessions to be held eM Aiding the Data Ticket Project Manager in defining the individuals for whom training will be performed ♦ Providing feedback on each training session Once the Initial training plan is mapped, we will begin to execute the training sessions. Training Group Type c Duration , Format Supervisors Overview of, — 2 hours In Person Website usage for citation processing Payment acceptance Receipt generation Keying of manual citations Payment Plan processes NSF processes Credit card acceptance Reduction of fees Void/Dismissal of citations Partial payment acceptance, if applicable Refund processing Report generation Cashiers / Front Overview of w 2 hours In Person Office Staff Website usage for citation processing Acceptance of payments Noticing/Penalty timeline review Handicap citation review Adjudication system review Report generation Proprietary and Confidential to Data Ticket, Inc. 6 1 P a g e Data Ticket, Inc. Newport Beach, CA 0: 949 752.6937; F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services Trait nln Grou a of Trafnfng Duration Fdrmewt Customer Service Overview of. — 2 hours In Person / Adjudication Website usage for citation processing Acceptance of payments Noticing/Penalty timeline review Handicap citation review Adjudication system review Report generation Generation ofjudgment Generation of disposition letters Appeal Scheduling Enforcement Overview of. — 3 hours In Person Usage of the handheld units Usage of the soofflaw reports Usage of the permit reports Chalking capabilities Report generation Usage of meter messages Transfer of files Website usage for permit processing In order to provide the City with a detailed work plan including action items, responsibilities, deliverables and dependencies, we have provided a Microsoft Project Implementation Plan that has been collapsed to provide City Personnel with a high level understanding of the timing of all aspects of the implementation. This work plan will help guide City Personnel and Data Ticket to a successfully implementation in less than 8 weeks. Data Ticket will be responsible for maintaining the work plan and for ensuring the implementation is kept on track. The work plan has been provided on the following page for the City's review. You will note this work plan has been collapsed so that not all details are provided. The dates provided in this work plan have dependencies built in such that if tasks are completed faster than the allotted time, the entire plan will shift to an earlier completion date. Data Ticket has converted citations from the City's current vendor and is well versed in the conversion of data as well as the entire implementation process. We will move as quickly as the City allows such that the entire process could be completed in as little as 3 weeks or could take up to under the 8 weeks identified. Proprietary and Confidential to Data Ticket, Inc. 7 1 P a g a Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services DOM Ticket ix 4500 Campus Drive, Suite 200 Nawpori8exit CA 92M ID 1 ITa Name Sulu Rnish er January Conbnd Awarded Tue 121b116iI Tue FP16116 12f4 1211E t i �51 i/F ? 15 t'i5 ]R2 i City Council 2 Conua Commencement Implementation Plan for the City of Same Ana - Project Stamp _ Wed 12/7MS6 Wed 12/7116 - ...-Wedual16T, Wed 12iti74 Tue 1/31f17' -TWO 12t87f18 3 4 127 1217 1217 yTi 321T g12t7 -Pro1sdcusswnTopicngat -- - Diswssion Topice Project Petionnel DMV Parccdem Assignment - t<tterof Tomanadon sunncea - _ Bangle Conversion Ffio - _ Handheld Units _ .. RMSand Cashkdn9lmegratbn ... _RMSM amanlitmn Meebn .__ _ W B Cashian M IeRmntahnn Meetbl Project Meeting d7 - - Dlsoussion TOPice - - -- Handheld Units - - - _.. Susineaa Rules _. _. Adluduunu n Business Rules _Wed11f7116 -Md IW714 Wed12f711S Wed12R11S — _ Wed1217118l2flh6, - Wed IWAS - Wad121711i- - , Wed 1277116 __. ..-Wed 12171/6. _. Thu12181161 -- -- Thu 7218/fb - -Tue f:2 f7Ar'- -Tua12mu, - - --Tuet2nnxf si _ -Tue 12120ftb.. _. Wed IZZIMSi _ Tue72113116 Wetlt1f7716 LYad t2r7116 Ntcd 1217116 Wed 1417t16j Tue12/ma, Thu 12161'ISif Thv 1M-61 ._ -. Thutti611ai Thu 7215/'Idi Tue 12Q7f1S Tue 12nons -cowl— 27116 We41=1116 Tim 12M7it6 11 13_ 15 t 20 23 W W � g, 12l20 v 26 31 _ 3p 3g 40 �; 45 a2 -_ _.I Custotnar Service Business Rule ;lceouMing Business Rubs Wedl=1`16:. Wedl=MSI Tue 17127116 T. 12t2MS W—==v t 3 System V.. Thu IMS Wed 12121i76 DI !W_ndty UsemanM�fO Web Aa TW 12016 Wad/221118� System ConMguradon Wed 72f28HS, Thu 1MV17 ty Staff 6 Playgmund Setup- Wad 1212Sit6- Mon 112i17) System UWSEnP Wed 122SH6 Wed 114i17 9t 9 y6 Load Sample Date Fite in Pleygrwnd Xandhold lmphmentedon Pumhex, Leasaer Rentol Nam HarWhdds Handheld impl<men = Thu i1S117i Wed72t3SH6l Wed Imem6 Wed 12MSIt6 Thu 1112f37 Watl ilt&11 Wed IMMI: Tue /11Mi7 97 1 Purchase new Handheld Ticket Stack Wed1212SMS-- Wad 1115/17i 106 Corrvenhn Thu ]2ri6H6: Thu t26/17i —' 107 Requaatfkaquiro Data Elks Thu 121E&'16 Wed 112W17I 111 � Prod.d Emiromnem Wed 112&17, Thu V26.r 7 112 Load data into Producddn Snvironmeni by Year Wed I12SM7' Thu 1126117 116 Training Wed tfllmi Tue 1131117 117 System Training Fn UNY17: Tue 1)311171 118 � Peatoun imhd OnFSde Tramngat Cdy t co4 - - - F11M17 - Wady, 119 , Pedonnfinai Ort.Sde Training at Cry tacaean --Mon iT0117 Tue]131it7 120 - }lantlhe!tl Tiainin9 Pmonn Oo-51te Tmnmgal Cay Lompons GO INE _ _ Wad tit 71t7 - -'Wed iH is l7 _. _-yYad 12Wt7 .. _ Thu](i2/tt� Thn-I. 117`` -Yfad 7f25ti7i ®tf12 G 121 122 Page 9 81Page Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services Scope of Services Data Ticket has read and understands Exhibit A — Scope of Services. We also understand the City has requested we stick with a 20 page maximum in this section. To meet that requirement, we formally accept the City's Scope of Services with no exception. Below and on the following pages we have pointed out enhancements to the City's Scope of Services that we will provide as well as areas of additional services offered. Service Differentiators Data Ticket offers a unique set of processing capabilities that set us apart from our competitors and provides our Clients with an effective, efficient process for managing parking citations: ■1 Access to the Solution -Data Tickefs Citation Management Solution is 100% web -based. The entire system is accessible using a username and password. City Personnel with access to the Internet and a web browser may access the system using a unique username and password that will be setup during the implementation phase. In the event new individuals require access to the system or individuals with existing access need their access level modified, Data Ticket will update the access levels the same day the request is made at no cost to the City or the City will have the option of having a Client Administrator who is a member of City Personnel who will have the ability to manage the City's users online. This feature is available through the "Maintenance" menu item on our website and can be seen on the following page in the screen shot provided. Access to our Citation Management Solution is granted by a citation number, notice number, vehicle license number and state, name, or VIN. Data displayed once a valid search criterion is used is: X All citation level information that was entered on the citation, including VIN X All photographs, videos and voice recordings taken at the time of the citation issuance and transmitted to Data Ticket X Current status of the citation, provided in bolded text X DMV inquiry date and hold and release Information and dates, including registered owner information, with address and registration expiration date X Delinquent notice history, including date sent, date due, address sent to, registered owner, make of the vehicle, and amount due X Adjudication history, including date the citation was placed on a review and hearing hold, date hearing was scheduled for, date hearing schedule letter was sent, judgment, date judgment was entered, date judgment letter was sent, disposition Information, hearing officer name, complete appeal description, images attached as part of the adjudication process and a complete description of the reason for appeal if the appellant appealed online X Payment information, including payment type, payment received date, check date, check number, deposit date, payment location, amount paid, and returned check date or credit card charge -back date X Penalty history including penalty date, penalty amount X Registered owner Information as provided by DMV, including registration date and any names listed on the registration, VIN, make and model K All phone notes as entered by our customer service representatives and any other personnel who have a username and password X The number of citations for each registered owner and the number of citation issued for each state / plate X Vehicle registration history X A complete audit trail of the citation, including a username and date for every transaction 9 1 P a 9 e Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services X Citation simulation for reproduction and printing at the City X Scanned images related to Adjudication, payment backup and other matters The Citation Detail webpage screenshot provided on the next page provides the user with real-time information regarding the citation, including all the items mentioned above. In addition to those items, you will see many data fields are underlined. These fields are actually hyperlinked so that by clicking on them the user will be taken to a pop-up that details more Information about the specific data. rK CITATION PROCESSING CENTER 0UuttfI6:I"M UI e M ['.cYttv It Yp(urvlr[`Yn. N"NmnMVl to 4dNY. e ... L er It.l11 YJ l!: ,_q.13'.34UN rv. x.estmst a„�,,Ifi)In;Yra=nral�alatt n,xccln(loxns fi i4lf IISN.L,UKili rJ1I14 VF tNP C1AFfi ":Cb':A:Rl1 Wbinth IIrY<nurtiWn, Llvlrt¢z, fi>uz apR.4lR+ilfNnrge i I0.t6 JAY SShfEA SV1FfF^F,"v Fxppn OliJ'tlIL)t4 n rpn to Ca fhSvy }y 50 i CdWp!wa{inPmu§Nbn 9 VpJ3/g016 qe�t Gu6 %e+a'-sxc.a:tz A,e{ Ynroo-x Bs&aU i 411a&IUtb <(�SS LA:6 xxax xx xax%. P1+1 Inlen-tt 915/: i %NI{W,FInYaIY rvfote , 1 ali.M')VA4 JI1201]vib IN lldlen 4prc F•(JllF 'I APU*n"IY0. Inilpir n FlJixtvsi{on Ikt6i(t 1NI`i-0iJ hM GtaUvv,s Qa6 t:14`ll6il eoplla!?YW SAµM1 N,e:tiJ AM,y 4Yirati( n:nh . 11111111.1t 1LIFFNii ➢11.1t lfrl`Y 1M nlvm m:namlo rrak«wnr IMve m..rtw e:wa:o [ar,.a comMr n!: r: er: plt • uCC 6,avaa of"[win[:-nr 6lfllhrYOlh : .'p CYWya Ca. rrn4nio Na a 1:4fl�M,4 S:laf?n [IrYri Y.t'rM9r( mrvryxnte mtorn ow!n. vn,..:,,re ' m,aefzo,e vw lnuldn w: e<mro- w i 6Yi0Phau d4ln Fu!1 JntNv Cgamvfr. As you can see, the following fields are hyperlinked: X This person: $0.00: When clicked, this field displays a pop-up box that lists all citations issued to this person, the date of the citation, the plate to which the citation was issued (which may be different from the plate on the current citation), and the amount owed on the citation. X This plate: $0.00: When clicked, this field displays a pop-up box that lists all citations issued to this license plate, the date of the citation, the registered owner to which the citation was issued (which may be different from the RO on the current citation), and the amount owed on the citation. X Responsible Parking History: When clicked, this field displays a pop-up box that lists prior registered owners, responsible parties, lessees and renters associated with the citation. X Vehicle History: When clicked, this field displays a pop-up box that lists the vehicle information provided on the citation and the vehicle information returned from the appropriate DMV. X Payment Plan: When clicked, this feature provides the ability for the user to enter a payment plan for the citation Proprietary and Confidential to Data Ticket, Inc. 10 1 P a g e Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937: F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services X Notice History: When clicked, this field displays anew tab that displays the front and back of the actual notice sent to the registered owner. A copy of each notice sent is associated with each citation so City Personnel never need to request a copy of a letter sent on its behalf In addition to the above -mentioned fields, our Solution also displays all Adjudication Letters via hyperlinks so City Personnel can see the actual disposition letters and hearing schedule letters sent on its behalf. �► Data Entry of Handwritten Citations — Data Ticket electronically scans all hand written citations so they can be easily located should our clients ever request a copy. This exceeds the City's 2 year requirement for storing such citations. �► Automated Transfer / Upload — Our Solution utilizes either a data plan to transmit citations or the City's secure wi-fi. In either case, citations and their corresponding videos, voice recordings and pictures are uploaded automatically without any human intervention on Data Ticket's side and, depending on the method of transmission selected by the City, with or without the Officer's intervention. Registered Owner Name Retrieval — Our ability to obtain RO information is performed via a real-time connection with CA DMV. In addition, we make a minimum of 5 attempts to obtain a registered owner from all DMVs. We make multiple attempts because if a registered owner is not obtained, the City is left to hope the registered owner pays off the windshield. Because no notices can be sent without the registered owner information, this leaves little opportunity for collections. Your current vendor does not offer this service. Out of State Registered Owner Retrieval from State DMV — In 2012, Data Ticket decided to provide an additional level of service to our Clients by obtaining a strategic partner status with NLETs. NLETs provides Data Ticket with out of state registered owner information for those Clients that have an FBI assigned ORI or S-ORI. Your current vendor does not offer this service. DMV Registration Holds / Releases — Our ability to place CA DMV Holds and Releases is performed via real-time connections. In addition, Data Ticket makes a minimum of 5 attempts to place a DMV Hold or Release on a California DMV Registration, which increases collection rates for those individuals who will pay for their citation when registering their vehicles. Your current vendor does not offer this service. d Administrative Hearings — Data Ticket provides to our Client's Hearing Officers to access our Solution to enter their disposition(s) directly into the Solution, saving time and costs. M Payment Processing — Data Ticket accepts Visa, MasterCard, Discover and American Express. In addition, we offer the Lowest Single Transaction Cost for Credit Card Use — Data Ticket has always charged the Public a single transaction fee, regardless of the number of citations paid in a single transaction. This is not the case with other vendors who charge exorbitant fees for the public to pay their citations online. We charge the lowest fee of any vendor in the industry, including the City's current vendor. r/ Call Recording — Our Solution utilizes a call recording application records all inbound and outbound customer service calls as digital recordings that can then either be emailed or placed on any form of media to be sent to our Clients. FTB Collections - Data Ticket offers the most comprehensive California Franchise Tax Board interface for the Interagency Intercept Program for advanced collections in the industry and has done so for the last 16 years. �! Staff Availability - Data Ticket also makes available to our Clients our data entry manager and data entry lead, our customer service manager, our complete adjudication department, our complete operations department, our complete accounting department and our complete IT department. Of course, should the City prefer to work through a single point of contact with a supplemental point of contact, we can accommodate that as well. Our goal in working with Proprietary and Confidential to Data Ticket, Inc. 111 P a g F Data Ticket, Inc. City of Santa Ana Newport Beach, CA Request for Proposals for Automated O: 949 752-6937; F: 949 752-6033 Parking Citation and Processing Services each Client is to fit their individual needs. We do not expect a Client to mold to our processes or business model. �P Online Notices & Adjudication Letters — Data Ticket moved to a noticing vendor over six years ago because we wanted the ability to provide our Clients the option to print and reprint notices and letters that are sent to customers on behalf of the City. This enables our Clients to confirm the address to which each correspondence was sent and it also provides our Clients with the ability to see an actual copy of correspondence within our website. Our noticing vendor provides each correspondence to Data Ticket via a PDF, This PDF is then stored on a server that's sole purpose is to provide access to each notice sent. When a Client is viewing a citation record in our system, each notice number is hyperlinked to the actual notice sent. d No increase in Fees — Data Ticket does not rely on a CPI charge that increases our costs annually. We maintain the fees agreed upon our contract unless the services are changed or postage increases. This is beneficial to the City because it eliminates an Increase in annual budgetary costs. q Flexible Adjudication Processing - Data Ticket provides the capability for our Clients' citizens and visitors to request reviews and hearings online and provides the option to attach up to three supporting documents. Our system allows customers to complete the necessary forms online and send their supporting documentation real-time, thus expediting the process and ensuring the citation has been placed on hold in a timely manner. 0 Extensive Noticing - Data Ticket sends up to 5 notices including: 1 daily/courtesy notice and 3 delinquent notices, plus 1 FTB notice for parking citations. Often times other vendors will state they do "special collections"; however, that does not involve sending out 3-4 notices at no cost to the City nor does it involve any customer service. This means the City will often see a "hand -processing" fee or other type of monthly charge. Correspondence Processing — On the following pages we have provided a sample of our Courtesy Notice as well as a sample of our Fled or Drive Away notice. The Courtesy Notice is a notice that is required by CA DMV for citations that are unpaid prior to attaching any penalties. The City currently refers to this notice as a Delinquent Notice. Proprietary and Confidential to Data Ticket, Inc. 12 1 P a g e Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; F: 949 752-6033 Sample Courtesy Notice 11 1111011411 116120074 0$71.1 l+on rocessing Center PR. Box 10470 NetvpoA EeaClh. CA 926564479 F¢Fa11sd dl ra N1x2II RID: 5;u TO*,D?a1148 GG.+Pooe.G@TT 2e-0efi kjrjlljlpilllliulllllupjridhjrljjlq°'llhll'IuudljjjUl w� IF YOU RECEIVED THIS NOTICE IN ERROR - SEE THE REVERSE SIDE City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services At E Velm:tai rma-5m ptateJVIN: State: Make: JEEP NOTICE DATE: 03119/14 AMOUNT DUE: $39,00 1. Send cheek or money order. NO CASH. U3 rands only. 2. Print Chalks numberonyour payment. 3. To ensure tamper Credit, retlum the bottom portion of this notice vrdhyourpayment. 4. Failure to respond will resuh C, the loss of your right to appeal. Our records Indicate parking citation(a) were Issued to thlo vehicle. No response to ilia orlSl!list pas citation(O has been received or your response was incomplete. As the registered owner or lessee at the time the vehicla was cited, you are responsible for responding to this notice. Your options are as follows: 1) Pay the parking citation Indicated below onMe at www.CHationprocereingCanter.com OR by mail at the address indicated below OR by telephone at 1-800.989.2056 21 Ella an affidavit of non•liaWhy (site reverse) 33 Appeal the parking citation Your payment or appeal must be received no later than 14 days from the DATE OF THIS NOTICE. To submit an appeal, provide a written explanation online at www.ChatlonPmcessingCenter-oom or send by mail to: The Issuing Agency, C/O Citation Processing Center, P.O. Box 11024, Newport $each, CA 9265$•5c$, THE OMV MAY WITHHOLD RENEWAL OF YOUR VEHICLE REGISTRATION IF YOU FAIL TO RESPONDI Vehicles with 5 or more chatlons may be impounded or immobilized pursuant to California Vehicle Code Sections 22651(1)(1) and 226S1.7. For additional information please visit www.CitationProcesakngCenter.00nl or toll 1-800-989-2058 and review the hack of this notice. I Citation Number Date Issued Description of Violation Location Amount 024114 22041b, Parkinpprohibiledinnu parking zone, 3.45 PM 1017 SANBORN RD $3000 ------------------------ _____d____--_____-___,-_____-_-----.____v-_---_-_____----______-_-___--__---_____---____--. PetlerUf nhmcnpr t%+n++a BicAluf<rntekYeffie5 Ys evS n"rccsbo.. rtCv99Y CwtlOnvnnbnWW'm'!,H-leR eeIIrd+pp{denvfltpa 65i&'+ Notice Date Nanos NMW PraterAN State Make 03f19114 CA JEEP TOTQ DUE DUE NOW04102 $39A0 O�I'll'plll'�I II�I'�Illl�"'I DUE AFTER O4ta'32d14 L$45.DO DUE AFTER. D4116MA $56011 A convenience be may be applies! ❑Visa Offaster Card DDiocover [IAmeriian Expreso Exp. _ Zip Code: — Signature Phone 02f24114 2C+50D2170 39.00 0079.1 DO NOT SEND CASH. WRITE CITATION A ON RAT MAKE CHECK OR MONEY ORDER PAYABLE TO: ''IIIt'tVil[Ilrhl'sill!!ll�jL„jlj,iy,itlLlllln'r'IIIlllllu ra rocesaing Center P.O. on 10479 Newport Beach, CA 42065•0470 Proprietary and Confidential to Data Ticket, Inc. 13 1 P a g e Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services Sample Fled if Drive Away Notice In addition, Data Ticket sends "Drive Away" or Fled notices on behalf of our Clients. Below, please see a sample of such notice. p ER RATB� nt'N3nNA �•0 3n0egenem 1F'. i6htl14dd16°htihrrllll•uluhumrpyl,lul,llpm M[ukR13&'GRQVECA92941 1lRIVE AWAY N0T1GE MAILING DATE! 1=41201$ Description Oetall Citation Number. Citation Date & Time: 1012012016 2:26:00 PM Licence Plate or VIN: Locefion GAVIOTAAVE Amount $60.00 This parking citation is rising nmged to you in accordance with C-Vc. section 40202(d), which reader If, tlunng the leouance of a notice of parking v101300n, without regard to whether the vehicle visa Initially attended or unattended, the vehicle to driven away prior to attaching the notice to the vehicle, the Issuing officer shall file the notice with the processing agency. The processing agency shall mall, within 15 calendar days of Issuance of the notice of palling violation, a copyofthe notice ortransmit an electronic facsimile of the notice M the regfstared owner. Citation must ha paid 0r conteeted will the City o1 Long Stich within 21 days of tho iosuenee date. Questions may he directed to the Parking Citation Section at the City of Long Beach wehaite- - E hall - Ma1- Phone - InPerson - - Thank you for your hnmediate attention. ®1 Report Generator - Data Ticket provides our Clients with a custom reporting tool called Report Generator that allows our Clients to create custom reports based on nearly every data field in the database. In addition, our Clients can save these reports and share them with other staff within the City. Your current vendor does not offer this service. Below, we have provided the City with a view of the Reporting Home page that displays citation statistics in a graphical manner for our Clients. As you can see from this screen print, Proprietary and Confidential to Data Ticket, Inc. 14 1 P a 8 e Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services a drop down box is provided in the top right corner that allows the user to select the month that he/she wishes to view. In addition, this screen is configurable to display a variety of statistics. (WQCITATION PROCESSING CENTER Hm M+imm�1-40 , j diem o:n wR.:sx. oFurex�. w«w, F Fo,S ce. n�n-mn a $"y��;yaev3 x Below, we have provided a screen shot of our "Report Generator' capability. This capability provides our Clients with the ability to select a "Standard Report" from the table on the prior pages and set Optional Criteria, as well as drag and drop Report Columns into and out of the Report. If you choose, you can also start with a "Data Collection" and create a totally custom report. PROCESSIN5 CENTER Xa$nE':ia 5talua Neean btygwax.}Ce�tvnv 2rxery fNmnm.. i Fmi. 1, 14 r Proprietary and Confidential to Data Ticket, Inc. 15 1 P a g e Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; Pr 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services Once you have created the report you would like to run on a regular basis, you can delete the report, clone the report or share the reports amongst co-workers or you can simply save the report to your "My Reports list as depicted on the following screen shot: 0 CENTER Saxrat tt xvax x�,Y,wfhy &Pk4ft 6.* rfuu z ftNsu dtlut54Nu.s[.I.Angx.R.xtuaisx iaounq slznfmua Asa 4!zs 491's 8:19'r}$ AN Aym aY [ 1 x-�1Y Tawnq vtaafxata qa�,j {� u,� arav,nvnN &L4TE9PoCPLam nau mFo.x V.Uo Avoxu, Wtkn. 11MM6 '?t' «, r am u, CM omlion]mr[ PH dale. ttiktaSaa9itimSiasecF hYAim]rvypu lhaadttnr]dLeu]nn]tlh"arva ii0 x1}9r12015 hadnqM16M 9gdaRc_xs 6!az Ghxx ibtadan W,n r]� ON ahouGl iraw Rai 9 attempxe ry de beAG]tu an 0.p. Yte"aYron ra an thin rnp]N and haw heA fmar Ara n S ]i [any,m mnda awl WaYaN aNwrvptxae naf madah nraatMN.ID Apr, Orn,a ip] ShmLa sviASrrd ftewrPe ihi]raport➢ulfa by Wlinn lAo Wvfxdza rru �m of rila,Lom wrNt]n W"b 11,113> PN n ro caret r,mv�mounr. chomd. ndn, ke nnlMnal C.Ha,4 to wi Nm mmb m. axh unRx.. Issuance Mapping — Our Solution has the ability to track the issuance of citations and display that in map format to understand what types of violations are being issued and where they are being issued. An image of this feature is provided below. As you can see, the map displays violations by color and provides the ability to zoom in and out of a particular area, as well as to click in a citation and have it take the user directly to the citation in question. CITATION PROCESSING CENTER Ckta2{ct3rt MmdS T T'- O Proprietary and Confidential to Data Ticket, Inc. 16 1 P a g e Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services 4. Financial Responsibility (Capacitv) Data Ticket is privately owned and operated; we have no loans or debt. All of our hardware and software is 100% owned, maintained, supported and upgraded by the company. We outsource nothing. In summary, we are fiscally conservative and financially sound, consistently planning for the future and ensuring that our research and system upgrades keep us at the forefront of the Industry and provide our clients with fully tested, stable, leading edge technology and services. Below, Data Ticket has provided our most recent audited financial statement, evidencing our financial capability to fully perform the required services, including provision of equipment and personnel expenses ova a ninety (90) day period. We respectfully request this Information remain confidential. Data Ticket, Inc. Balance Sheet As of December 31, 2616 Doc 31, 16 ASSETS Current Assets Checking/Savings Total Chocking/Savings Total Accounts Receivable Total Other Current Assets Total Current Assets TOTAL ASSETS LIABILITIES & EQUITY Liabilities Total Current Liabilities Total Liabilities �. Total Equity TOTAL LIABILITIES & EQUITY 5. Proposal Deposit On the following page, Data Ticket has provided a Proposal Deposit via cashiers check in the amount of 5% of the total proposed annual contract amount from the proposal item pricing. Proprietary and Confidential to Data Ticket, Inc. 17 1 P a g e Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services SECTION B: EXHIBIT C — PROPOSERS STATEMENT AND PROPOSAL ITEM PRICING Below, we have provided a signed copy of Exhibit C. In addition, as was instructed in the issued Addenda, we have provided a cost proposal on the following pages. EXH61T 6 CITY OP SANTAANA REQUEST FOR PROPOSALS FOR AUTOMATED PARKING CITATION AND PROCESSING SERVICES PROPOSERS CERTIFICATION and PROPOSAL ITEM PRICING Certification • I comity that I have read, understand and agree to the terms and conditions of this Request for Proposals, I have examined the Scope of Services (Exhibit A) and am familiar with the scope of work locatlons, I am fam fiw with all the existing conditions and hmitatlon that may impact work requests. I understand and agree that I am responsible for reporting any errors, omissions or discrepancies to tiro City lar clarification prior to the submission of my proposal. Proposal Item Price - Pricing shall be based on an (hoody cost, dme and materiafs basis - $ae narrative) for services described In Exhibit A. Fee mast be htelusive of ail costs, Including but not limited to, direct and indirect costs for tabor, overhead, Incidental supplies, travel, mileage, and fuel. Any spacial materials will be purchased by the contractor Only after discussed and authorized by the City projects manager cr closlgneo in writing, 46?1& DESCRIPTION QUANTITY iUNIT UNP QUANM-- UNIF PR= 'R=NDED TWAL-PRICE 4 a a :fries-i-and-E)p TorafftxxtendadCoatwW rNtsn (AdAllnas-?-and-2) a Data Ticket, me (949) 752.6937 ext 337; {949) 752.6033 LEGAL NAME OF COMPANY PRONE AND FAX NUMBERS 4600 Campus Urivc Suita 200 NewRort D'a'Ir CA 926Gt1 BUSYNESS ADDRESS - - Brook Weso ote Chief ()Pars?Iris Officer PRINTED NAME OF AUTHOftIZEO AGENT TITLE 93-1010811 NA FEDERAL ID NUMBER (IF APPLICA8L2) CONTRACTOR LICENSE NUMBER (IF APPLICABLE) Cstynt Santa Ana—Autnmalad Parking C0,11bn and Processing Services (RFp 1S-f iS) Proprietary and Confidential to Data Ticket, Inc. 18 1 P a q e Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services Fee Description — High Level: On the previous page, we have completed the Exhibit C per the City's request. In addition, we have provided a total estimated cost below for each of the 5 years of the contract based on the cost proposal we have provided on the pages that follow. Many of these services have been marked as optional; however, we strongly encourage the City to think about incorporating some of these features, Given that based on the numbers provided during the City's RFP process the City's current vendor Is only realizing a 74% collection rate, we strongly urge the City to look at the manner In which we process parking citations, including the use of delinquent and FTB collections as well as our ability to acquire out of state RO information and the number of attempts we make to obtain RO information compared with the City's current vendor. A 74% collection rate is simply unacceptable for any City, let alone the City of Santa Ana. We do not have a single parking citation processing Client that has a collection rate in the seventy percent range. In fact, we do not have single parking client with a collection rate below 84%. That is a full 10 percentage points. Simply using the City's numbers provided, if we were able to meet the lowest collection rate we currently provide, we would add more than $500,000 per year in revenue for the City of Santa Ana and that does not include the reduction in expenses provided below: -----__..__.. 'Description Cost Unit Eat. Subtotal Subtotal Subtotal Subtotal Subtotal Quantity vearl Year ven-3 Year4 YearS Parking Citation Processing- Handwritten Parking Citation ProNna ng- Electronic Ist Courtesy Notices '2nd Notice '.Optional: 3rd Notice :optional: 4th Notice Options]; Sin FTB Notice optional: lst Level Adjudl<etlon Hold -Scanning and upload Optional: Ist Level AtlJudiwtion Dispositions '1st level Adjudication Letters Optional: and level Hearing Hold- Scanning and Upload 'Optional. 2nd Level Hearing Scheduling '2nd Level Hearing Letters Optional: Hearing OffIcerTinne Payment Processing Credit Card Convenience Fee 96NAcqusidon ,Optional: FTB Cotlectlon , Out of State Collections Optional: Delinquent Collections Manually written citation scanning Optional: Additional Letter$ Indicates Optional Service $ 0.40 Each $ 0.25 Each $ 0.70 Each $ e.n Each Included to Delinquent Collections Fee. Each Included in Delinquent Collections Pee Each Included in FTB Fee Each $ 0.50 Each 5 0,95 Each. $ 0.72 Each $ (IM Each included Each S 0.72 Ear), See Description Each Included Each Charged to the Citizen Each Included Each 15%.Total Paid 2D%'Total Paid 20% Total Paid Included Each 5 0.72 Each 65,659 $ 21414.75 $ 22,414,75 $ 21,414.75 $ 21,414.75 $ 21,414,75 61,031. $43,291.70 $ 43,231.70 $43,281J0 $49,281J0 $43,281,70 1,125 $ 1,124.28 $ 1,124.29 - $ 1,124.29 $ 1,124,28 $ 1,124.28 UNK $ $ $ $ $ ...-. UNK $ $- UNK$ $ $ $ $ 5,129 $ 2,564.50 S 2,564.50 $ 2564.50 $ 2,560.50 $. 2,59.50 5,297 $ 5,02115 $ 5,032.15 $ 5,032.15 $ 5,032,15 $ 5,032,15 5,297 $ 3,813.84 5 3,81184 $ 3,813.84 $ 3,813.64 $ 3,813.84 UNK $ - $ $ $ $ - UNK $ - $ $ - $ - $ UNK $ - $ - $ UNK $ $ - $ - $ _ $ UNK $- UNK $ •. $ $ $ $ - UNK $ UNK $ - $ - $ $ $ .. UNK $ UNK .$. $77,231.22 $ 77,231,22 $T7,231.22 $77,231.22 S77,231.22 In an effort to provide further information and complete transparency into the services Data Ticket offers and the costs associated with those services, we have provided a detailed description on the following pages of each service proposed. Proprietary and Confidential to Data Ticket, Inc. 19 1 P a g e Data Ticket, Inc. City of Santa Ana Newport Beach, CA Request for Proposals for Automated O: 949 752-6937; F: 949 752-6033 Parking Citation and Processing Services Fee Description — Details: Below and on the following pages we have provided a detailed description of the services offered by Data Ticket. Some of these services are marked as "Optional" as the City may choose to use them or not. Manual Parking Citation Processing: $0.40 Services for the above -mentioned Items include: • On -site data entry of manually written citations performed within 48 hours of receipt • On -site quality assurance verification of manually entered citations • Scanning of all manually written citations onto our network for storage and ease of retrieval • Bi-monthly shredding of manually written citations Electronic Parking Citation Processing: $0.25 Services for the above -mentioned items Include, • Automated citation transmission into Data Ticket's Citation Management Solution 24/7 • Automated confirmation email detailing successfully transmitted citations • Automated transmission of photos attached to cltations Courtesy Notice: $0.70 Services for the above -mentioned Item include: • Semi -custom Courtesy Notice that is printed on an 8 Y2 x 11" piece of paper with a perforated tear -of payment stub provided in a window envelope sent to the registered owner of a vehicle • All notices are attached to the citation online and are viewable via the web • All notices sent via 1st Class Mail • All notices include a return envelope in which the responsible party may submit payment • This charge is only incurred if the individual does not pay off the windshield and a notice is sent to the individual as a result Out -of -State Collections: 23% of revenue collected • This fee will cover all expenses associated with obtaining out-of-state registered owner information and will only be due when a citation is paid • Data Ticket is a recognized Strategic Partner with NLETs and we are currently utilizing the City's and our ORI • This fee is not combined with any other contingency fee. For example if a citation is rolled to a delinquent status, only 23% of revenue collected will be charged • If Data Ticket does not collect on a citation that is issued to an out of state plate, the City does not owe this fee. Delinquent Collections (Optional): 20% of revenue collected • This fee will be assessed when a citation Is ninety (90) days past the citation issue date, assuming a first notice has been sent to the registered owner and the citation is not on hold for any reason • Three Delinquent Notices will be sent to the registered owner at no cost to the City • All notices are sent via First Class mail and all notices are printed on an 8 Y2 x 11" sheet of paper and folded into a window envelope; in addition, a window envelope is provided for the recipient to return payment • All notices are attached to the citation online and are viewable via the web Proprietary and Confidential to Data Ticket, Inc. 20 1 P a g e Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services If Data Ticket does not collect on a citation that is delinquent, the Agency does not owe this fee Notices will be sent via 15t Class Mail, and Data Ticket will be responsible for the cost incurred and all customer service and payment entry If the City prefers to continue with Its current processing timellne and not use Delinquent Collections, we have provided a cost of $0.72 per notice for each 2"d notice sent. Franchise Tax Board Processing SSN Look -up: $0.00 per SSN • This fee will be assessed to lookup asocial security number associated with a particular registered owner and address • This charge is charged per unique SSN, not per citation FTB Collections: 15% of revenue collected • This fee is charged if a citation is paid at the Franchise Tax Board • This charge is not combined with any other charge; for example if a citation is rolled to delinquent status and paid at FTB, only the 15% of revenue collected will be charged • Data Ticket will send an FTB Notice to the Customer as required by the Interagency Intercept Program; this notice will be sent via 1st Class Mail and will be sent at no cost to the City • All notices are attached to the citation online and are viewable via the web • Data Ticket will pay for the Agency's cost to participate In the FTB program; annually, FTB will send an invoice to the Agency for the number of debts placed at FTB; the Agency will simply provide this invoice to Data Ticket and Data Ticket will pay it in full • If Data Ticket does not collect on a citation that is at FTB, the Agency does not owe the collection fee Adjudication: 1•t Level Review Hold & Scanning of Review Request (Optional) $0.50 per citation • Data Ticket will review all documentation received by the Appellant and determine whether the request received within the required timeframe • If the request was received within the required timeframe, Data Ticket's Adjudication Department will place the citation on an Administrative Review Request Hold and scan all received documentation into the Citation Management Solution where it is displayed on the web for the Agency's Staff • If the request is received outside the required timeframe, the Agency will have the option to proceed as though the request was received within the timeframe or it may elect to have Data Ticket send a "time expired letter" rejecting the appeal 1st Level Review Disposition (Optional) $0,75 per citation • Data Ticket will review all documentation received by the Appellant and render a disposition; Currently the City performs this function but Data Ticket's Adjudication Department is happy to take on this responsibility in the future • The disposition will be available online for the Agency's Staff to review • This fee is only charged if Data Ticket actually performs the 1st Level Reviews and the City does not Proprietary and Confidential to Data Ticket, Inc. 21 1 P a g e Data Ticket, Inc. Newport Beach, CA C: 949 752-6937; F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services 1' Level Review Disposition Letters $0.72 per letter f Data Ticket will send a custom disposition letter to the Appellant via 1•� Class Mail • All letters are attached to the citation online and are viewable via the web 2"d Level Hearing Hold, Scanning and Scheduling of Hearing $0.60 per citation (Optional) • Data Ticket will review all documentation received by the Appellant and determine whether the request received within the required timeframe • If the request was received within the required timeframe, Data Ticket's Adjudication Department will place the citation on an Administrative Hearing Request Hold and scan all received documentation into the Solution where it is displayed on the web for the Agency's Staff and the Hearing Officer • If the request is received outside the required timeframe, the Agency will have the option to proceed as though the request was received within the timeframe or it may elect to have Data Ticket send a "time expired letter" rejecting the appeal Data Ticket will work with the designated Hearing Officer to schedule the Hearing based on either a pre -determined schedule or an ad hoc basis, depending on the Agency's schedule 2nd Level Hearing Disposition (Optional) $75.00 per hour • Data Ticket's independent, cartifled, insured hearing officers will be provided to the to perform in -person, phone and written hearings • Each hearing request will be reviewed, heard or read and all required research will be performed • The Hearing Officer will enter a judgment into the Citation Processing System for viewing by the Agency, Appellant and Data Ticket • Hearings will be scheduled • The Agency will incur costs associated with mileage as defined by Federal guidelines • Data Ticket will work with the Agency to arrange for the use of a conference room at an Agency location or the Agency may elect to have citations heard at a centralized location within the County 2"d Level Hearing Schedule & Disposition Letters $0.72 per letter • Data Ticket will send a custom disposition letter to the Appellant via 1 •t Class Mail • All letters are attached to the citation online and are viewable via the web • Disposition letters will be sent Monday — Friday Joint / Escrow Banking Services (Optional) $100.00 per month Services for the above -mentioned item include: • Daily deposits of funds to the Agency's escrow account • Online, real-time reconciliation reports that tie directly to the bank statement • Processing of all credit card charge -backs and Insufficient Funds • Month -end reconciliation of all funds collected • Disbursement of County / State Surcharges at month -end • Payment of Data Ticket's invoice • Disbursement of the net remittance to the Agency • Scanning of all payments directly to joint bank account daily using remote check deposit • The Agency will be responsible for the purchase of banking supplies, including checks and endorsement stamps; these fees typically run $200.00 per year Proprietary and Confidential to Data Ticket, Inc. 22 1 P a g e Data Ticket, Inc. City of Santa Ana Newport Beach, CA Request for Proposals for Automated 0: 949 752-6937; F: 949 752-6033 Parking Citation and Processing Services Charge -backs and NSF's (Optional) $1.25 per issued instance • Data Ticket will process credit card charge -backs and NSFs when notified of each occurrence • Once processed, Date Ticket will send a custom letter to the individual detailing the returned item and the amount due on the citation Refunds (Optional) $3.50 per issued Instance • Data Ticket will process refunds when notified by the Agency • In the event the Agency utilizes Joint Banking, Data Ticket will verify, generate and send each refund due when notified by the bank • Refunds will be issued weekly • Refunds will be sent via Vf Class Mali ServIces Included in the Above Costs: Online Access for the Agency's Customers: Included The Agency's Customers will have the ability to perform the following functions online: • View real-time citation(s) data • Pay for a single or many citation(s) • Request a 1" Level Administrative Review and attach up to three documents supporting their position • Request a 2nd Level Administrative Hearing Request and attach up to three documents supporting their position • Print a receipt • View pictures of the citation taken by the issuing officer (if the Agency allows) Online Access for the Agency's Staff: Included Access to the Agency's date is based on unique usernames and passwords assigned to each individual who requires access to the system, Data Ticket does not limit the number of individuals who have access to the system and the number and types of access can change at any point with a simple email request to Data Ticket, Our Solution Is setup to maintain a complete audit trail for each and every transaction in the system, therefore, the username is displayed next to every transaction in the system, indicating who performed the transaction and when. Dependent on the access rights provided to each Agency Staff member, the following capabilities are available: • View real-time citation(s) data, including pictures taken by the Issuing Officer • Accept payment via VISA, MasterCard, Discover and American Express credit/debit cards • Accept payment via Cash, Check or Money Order • Process NSFs, Chargebacks and Refunds • Reduce or increase violation amounts, dismiss citations, void citations and place citations on hold • Change citation data, including violations, date, time, plate, location, comments, make, model, color, registration expiration date and others • Perform Administrative Reviews online by entering the disposition directly online • Generate a time expired or letter of non responsibility for a citation in the adjudication process Proprietary and Confidential to Data Ticket, Inc, 23 1 P a g e Data Ticket, Inc. City of Santa Ana Newport Beach, CA Request for Proposals for Automated O: 949 752-6937; F: 949 752.6033 Parking Citation and Processing Services • View the complete reason for the Review Request and supporting documentation provided by the Appellant directly online • Edit Appellant information • Upload disposition documents sent to the Agency via US Mail • Add a note to a citation and see all comments added to the citation • View the reason for the 2nd Level Administrative Hearing Request online and view the supporting documentation provided by the Appellant, directly online • Print a receipt with or without registered owner information Reporting: Included • Data Ticket offers 24 reports online for our Clients to generate, print and re -print 24/7. We provide real-time reports that can be generated for any timeframe required and we provide pre-processed/month-end reports that reflect the month -end view of date. • All reports are available online and because we do not purge data unless specifically requested to do so by a Client, the data is avallable as long as the Agency Is a Client. • All reports are generated in HTML so our Clients can copy and paste the data into Excel for data manipulation purposes. • If the Agency were to request a report that was not already available using the standard reports or report generator, Data Ticket would work with the Agency to design the report and provide it to the Agency at no cost. Manual Payment Processing: Included • Manually received payments (checks, cash, money orders and credit card payments sent via US Mail) are received at our PO Box in Newport Beach where a bonded and insured courier picks up the mail daily and delivers it to our Newport Beach office • On -site Mail Department opens, sorts and batches the payments before providing them to our on -site Data Entry Department • After double-blind entry of each payment, the citations are updated by our Quality Assurance team Payments are then provided to our Accounting Department where daily deposit slips are completed and provided to a bonded, insured courier who takes them to the bank Registered Owner Information: Included • Registered owner information for all citations issued on California license plates • Turnaround time for acquisition of California registered owner information is same day • Registered owner information for all citations issued on out of state license plates • Data Ticket is a recognized Strategic Partner with NLETs and has access to registered owner information nationwide real-time through NLETs service • Access to this system requires the use of the City's OR] for tracking purposes only; Data Ticket will utilize its own ORI for actually acquiring the out of state RO data CA DMV Holds and Releases: Included • California DMV Holds and Release performed daily via an online connection • Holds and releases can also be performed real-time, upon request • Citation amounts placed on hold are updated daily in the event a partial payment is made Proprietary and Confidential to Data Ticket, Inc. 24 1 P a 9 o Data Ticket, Inc. City of Santa Ana Newport Beach, CA Request for Proposals for Automated O: 949 752-6937; F: 949 752-6033 Parking Citation and Processing Services Customer Service: Included • Data Ticket provides a live, bi-lingual, on -site Customer Service Department that is fully trained to answer questions related to citatlon issuance, payment, adjudication, fix -it tickets, sign -offs, FTB, advanced credit reporting collections and more • All calls are recorded to quality assurance and recordings can be sent to the Agency at any time for review • Data Ticket's IVR is bi-lingual and accessible via several toll -free numbers; the IVR provides real-time information to the caller regarding current status, including the amount due • The IVR accepts VISA, MasterCard, Discover, and American Express Web Presence: Included • Data Ticket's Solution is 100% web -based and Section 508 Compliant and is provided at: www.Citation ProcessinoCenter com; this is a generic website in the sense that it is not Agency branded. This website allows for the Agency and the Agency's Customers to access citations online • If the Agency prefers to have an Agency branded website, one in which the look and feel mimics that of the Agency's website, Data Ticket can and will provide this feature to the Agency. Cost Increases: Postal Rate Increase Offset — If postal rates increase during the term of the agreement, fees to DTI shall be raised immediately to offset the effect of the actual postal rate increase. CPI increases -There will be NO CPI increases for the duration of the agreement. Proprietary and Confidential to Data Ticket, Inc. 25 1 P a g o Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services Detailed Android Pricing (Optional) We understand the City has existing handheld units that are in good working condition and but that are no longer supported. The City may continue to use those handhelds and printers or the City may opt to use new handhelds. Below we have provided the City with a few options for how to proceed with either new handheld units or the existing handheld units: Option 1: Continue using the existing handheld ticket writers and printers, as well as the existing citation issuance software. This option will cost the City nothing. Data Ticket will write a download program to import the citations into our Solution at no cost to the City. L)12tion 2: Continue using the existing handheld ticket writers and printers; however, discontinue the use of the City's existing vendor's handheld issuance software and switch to Data Ticket's handheld citation issuance software. This option will cost the City the annual license fee of $300.00 per unit for the 1st year and a fee of $150.00 per unit for the 2"6 and each subsequent year. Additionally, the City will be charged $5.00 per unit per month for software upgrades, enhancements and support. Option 3: Purchase or lease new handheld devices and printers and use Data Ticket's citation issuance software on the devices. Item Samsung Galaxy or Similar Device & TSC 3" Printer N5 Print 1 Piece Android Based Solution 3 Year Lease Price $50.00 / per month $80.00 ! per month Purchase Price $1,300.00 $2,700.00 Additionally, the annual license fee of $300.00 per unit for the 1st year and a fee of $150.00 per unit for the 2"" and each subsequent year will be charged. Finally, software and hardware maintenance fees of $25.00 per unit per month will be charged. Training Included Onsite training at the City's preferred location will be provided free of charge for both the handheld ticket writer training and the system training. Training typically takes place over the course of a few hours and will be customized to meet the City's requirements. Wireless Services Actual Cost If the City elects to utilize a wireless cell plan by which to transmit citations, Data Ticket will pass the cost of the cell plan directly from the wireless vendor. Proprietary and Confidential to Data Ticket, Inc. 26 P a g e Data Ticket, Inc. City of Santa Ana Newport Beach, CA Request for Proposals for Automated O: 949 752-6937; F: 949 752-6033 Parking Citation and Processing Services SECTION C: EXHIBIT D — REFERENCES EXHIBIT D CITY OF SANTA ANA REQUEST FOR PROPOSALS FAR AUTOMATED PARKING CITATION AND PROCESSING SERVICES REFERENCES List and describe fully the contracts performed by your rims which demonstrate your ability to provide the supplies, equipment or services included In the scope of the proposal apecifica6ona. Alta d, i,(',ioml ggaes It redutred. The City reserves the rlghtio contact each of the references listed for additional Information regarding your I mr's qualifications. Reference Customer Name: CityofLonRBeaeb Address: 333 West Ocean Blvd Lung Beach, CA 9os02 Contract Amount: S260.000,00 Ann10y — Description of supplies, equipment, or services provided: CYtstwner service, FTB processing, Reference Customer Name: gtyofwhiitier Address: 7315 S. painter Avetme Whit, CA 90602 Contract Amount: $75,000.00 Annually Description of supplies, equipment, or services provided Contact Individual: John Gross, CF® and Dir. of Financial Mgpn Phone Number: 562-570-6427 Facsimile Number. Not Available Year: 1993 to Current payment processing, banking services. Contact Individual: 2,2aBaker, Management Analyst Phone Number: 562-567-9213 Facsimile Number: Year: .2 04 to Ctureill ggrktin9 citntinn o}H CI -EARL collections. delinquent collection& FTEI collections adjudic'idrni tuoceuing Reference Customer Name: City of La PrIeate Contact Individual: Milan Nhildch, Code Enforcement Manager Address: I5900 East 1v1ain Street phone Number: 26-555-1510 1A Puente, CA 91744 Facsimile Number: 626-555-0516 Contract Amount: Est. S35,000lAmtnally Year: Awarded in comtmtitive bid over Phoenix, T2, Description of suppiiea, equipment, oroervicea provided: Turbo Data Systems and others parking citation processing, collections, delinquent collections. FTB collections, adjudication processing acid handheld ticket writers here awarded to Data Ticket. In addition, Data Ticket provides the City's code enforcement citation processing. City of Santa Ana - Automated Parking Citation and Processing Services (RFP 16-116) Page 26 Proprietary and Confidential to Data Ticket, Inc. 27 1 P a g e Data Ticket, Inc. City of Santa Ana Newport [leach, CA Request for Proposals for Automated O: 949 752-6937; F: 949 752-6033 Parking Citation and Processing Services SECTION D: EXHIBIT E — PROPOSERS STATEMENT EXHIBIT E CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR AUTOMATED PARKING CITATION AND PROCESSING SERVICES PROPOSER'S STATEMENT Proposer understands and agrees that this written RFP(or any part thereof specifically designated and accepted by the City of Santa Ana, hereinafter City) shall constitute fie entire agreement between proposer and the City only after it has been accepted by the City Council, endorsed by the Cled( of the Council with her signature and .official seal noting hereon the action of approval of the Council, signed by the Executive Director or his duly authorized agent, and signed by the City Attorney, denoting his approval of the form of this document, and its execution, and when it or an exact copy of It has been either delivered to proposer or deposited with the United States Postal Service properly addressed to the proposer with the correct postage affixed thereto, Proposer further agrees that upon delivery (as defined above) of the accepted agreement he/she will furnish City all required bonds and certificate of liability insurance within ten (10) days (excluding Saturdays, Sundays and City's legal holidays), or the funds, check, draft, or proposer's bond substituted in lieu thereof accompanying this proposal shall become the properly of the City and shall be considered as payment of damages due to the delay and other causes suffered by City because of the failure to furnish the necessary bonds and because It is distinctly agreed that the proof of damages actually suffered by City is difficult to ascertain; otherwise said funds, check drafts, or proposer's bond substituted in lieu thereof shall be returned to the undersigned, Proposer understands that a proposal Is required for the entire work, that the astfmaled quantities set forth in the RFP schedule are solely for the purpose of comparing proposals, and that final compensation under the contract will be based upon the actual quantities of work satisfactorily completed. All terms contained in the specilicalions, the cadiflca(lon of nondiscrimination by contractors, and the required insurance oenflicates are to be Incorporated by reference Into this agreement and are made specifically or part of this RFP. Firm Data Ticket, Inc. , Signed and Printed Nama:�i«�'--"r-r ✓ .xf rook wVestcot<., Title v.,Chicf 9Y_crqtjInA Oficcr Date Octnbcr 24 20Ifi City of Santa Ana —Automated Parking Citation and Processing Services (RFP 116.116) Proprietary and Confidential to Data Ticket, Inc. 28 1 P a g e Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services SECTION E: EXHIBIT F — CERTIFICATION OF NON-DISCRIMINATION BY CONTRACTOR EXHIBIT F CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR AUTOMATED PARKING CITATION AND PROCESSING SERVICES CERTIFICATION OF NONDISCRIMINATION BY CONTRACTOR The undersigned contractor or corporate officer, (luring the perrormance of this contract, certifies as follows: 1. The contractor shall not discriminate: against any employee or ap licant for employment because of race, color, religion, sex, or national origin. The contractor shall take a immative action to ensure that applicants are employed, and that employees are treated during employment without, regard to their race, color, religion, sex, or national origin. Such action shall include, but not be limited to; the following: employment, upgmdinp, demotion, or transfer, recriritmeinl or recruitment advedisiixj; layoff or termination; rates of pay or other fol-s of compensation; and selection for training, including apprenticeship. The contractor agrees to post in conspicuous places, available to employees and applicants for employment, notices to be providers setting forth the provisions of this nondiscrimination clause. 2. The contractor shall, in all solicitations or advertisements for employees placed by or on behalf of the contractor, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. 3. The contractor shall send to each labor union or representative of workers with which he has a collective bargaining aggreemett or other contract or understanding, a notice to be provided advising the said labor union orwnrkers' representatives of the contractors commitments under this section, and shall post copies of the notice in conspicuous places available to employees and applicants for employment. 4. The contractor shall comply with all provisions of Executive Order 11246 of September 24, 1965, and of the rules, regulations, and relevant orders of the Secretary of Labor. 5. The contractor shall furnish all information and reports required by Executive Order 11246 of September 24, 1955, and by rules, regulations, and orders of the Secretary of Labor, or pursuant thereto, and will permit access to his/her books, records, and accounts by the administering agency and the Secretary of Labor for purposes of investigation, to ascertain compliance with such rules, regulations, and orders. 6, in the event of the contractors noncompliance with the nondiscrimination clauses of this contract or with any of the said rides, regulations, or orders, the contract may be canceled, terminated, or suspended in whole or in part and the confractormay be declared ineligible for further government contracts or federally assisted construction/servioes contracts in accordance with procedures outhorized in Executive Order 11246 of September 24,1965,and such other salctions may be imposed and remedies invoked as provided in Executive Order 11246 of September 244,1965, or by rule, regulations, or order of the Secretary of Labor, or as otherwise provided by law. 7. The contractor shall include the portion of the sentence immediately preceding paragraph 1 and the provisions of paragraphs 1 through in every subcontract or purchase order unless exempted Ubyy rules, regulations, or orders of the Secretary of Labor issued pursuant to Section 204 of Executive Or(fer 11246 of September 24,1966, to that such provisions will be binding upon each subcontract or purchase order as the administering agency may direct as means of enforcing such provisions, including sanctions for noncompliance; provided, however, that in the event the contractor becomes involved in, or is threatened with, litigation by a subcontractor or vendor its result of such direction by the administering agency, the contractor may request that the United States enter into such litigation to protect the interests of the United City of Santa Ana —Automated Parking Citation cad Processing Services (RFP 16.116) Page 27 Proprietary and Confidential to Data Ticket, Inc. 29 1 P a g e Data Ticket, Inc. City of Santa Ana Newport Beach, CA Request for Proposals for Automated O: 949 752-5937; F: 949 752-6033 Parking Citation and Processing Services S. Pursuant to California Labor Code Section 1735, as added by Chapter 643 stals.1039, and as amended, no discrimination shall be made In the amploymen(or persons bemuse of race, religious creed, color national origin, ancestry, physical handicaps, mental condition, marital status, or sex of such persons, except as provided in Section 1420, and any contractor violating this section is subject to ail the penalties imposed for a violation of the chapter. Firm__ClataTicket. nc Signed and Printed Named/ a' , ,,, , ' ,{fir Brook 45'estcott Tille Chieft7nerating0fficer Date C)cty6er24 20if THIS PROPOSALS City of Santa Ana - Automated Parkfino Cltaflan and Procosctng So"Icaq (m rp 16-116) Proprietary and Confidential to Data Ticket, Inc. 30 1 P a g e Data Ticket, Inc. City of Santa Ana Newport Beach, CA Request for Proposals for Automated O: 949 752-6937; F: 949 752-6033 Parking Citation and Processing Services SECTION F: EXHIBIT G — RESPONSIBLE PROPOSER — SUBMITTAL QUESTIONNAIRE EXHIBIT G CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR AUTOMATED PARKING CITATION AND PROCESSING SERVICES RESPONSIBLE PROPOSER— SUPPLEMENTAL QUESTIONNAIRE 1. How many years has your organization been in business in Cafiforria as a contractor under your present business name and license number?? Years If you performed same business under a different business name with same ownership and operation management and changed name due to, but not limited to, bankruptcy, loss, or license, please complete an additional and separate questionnaire. 2. What is your firm's average gross revenue for the last three years? 3. Is your firm currently the debtor in a bankruptcy case? ❑ Yes ® No If "yes," indicate the case number, bankruptcy court, and the date on which the petition was filed. ase NumberBankruptcy Court Date a Filed 4. Was your firm in bankruptcy anytime during the last five years? (This question refers onl to a bankruptcy action that was not described in answer to Question2, above.) Yes ® No If "yes," indicate the case number, bankruptcy court, and the date on which the petition was filed. Case umber SankrUptCY Court 5. Has any Califomia Slate License Board license held by your firm or its responsible managing em loyee or responsible managing officer been suspended within the lastfive years? ❑ Yes No 6. At an time in the last five years, has your firm been assessed and paid liquidated damages after completion of a project, under a services contract with either a public or private owner? [] Yes [ No 7. Has your firm ever defaulted on a contract? ❑ Yes W No If "yes," explain on a separate page. 8. In the fast five years has your firm, or any firm with which any of your company's owners, officers or partners was associated, been debarred, disqualified, removed, or otherwise prevented from bidding on, or completing, any government agency project for any reason? ❑ Yes IN No If "yes," explain on a separate page. State the name of the organization debarred, the year of the event, the owner of the project, and the basis for the action. 9. In the past five years, has any claim against your firm concerning your fimm's work oil a project, been filed in court or arbitration? ❑ Yes 0 No If "yes," on a separate page identify the claim(s) by providing the project name, date of the claim, name of the claunant, the name of the entity the claim was filer) against, a brief description of the nature of the claim, the court and case number, and a brief description of the status of the claim (pending or, if City of Santa Ana — Automated Parking Citation and Processing Serviceo (RFP 1e-114) Page 29 Proprietary and Confidential to Data Ticket, Inc. 31 1 P a g e Data Ticket, Inc. City of Santa Ana Newport Beach, CA Request for Proposals for Automated C: 949 752-6937; F; 949 752-6033 Parking Citation and Processing Services resolved, a brief description of the resolution.) 10. In the past five years, has your firm made any daim against a project owner concerning work on a pp�roject or payment fora contract, and filed that claim in court or arbitration? ❑Yes No If "yes,' on a separate page identify the claims) by providing the project name, date of the claim, name of the claimant, the nave of the entity the claim was filed against, a brief description of the nature of the claim, the court and case number, and a brief description of the status of the claim (pending or, if resolved, a brief description of the resolution.) 11. At any time during the past five years, has any surety company made any payments on your firms behalf as a result of a default, to satisfy any claims made against a perlornmance or payment bond issued on yourfirm's behalf in connection with a project, either public or private? ❑ Yes ® No '12, In the last five years, has any insurance carrier, for any foram of insurance, refused to renew the insurance policy for your trm? ❑ Yes [2 No 13. Has your firm or any of its owners, officers, or partners ever been liable in a civil suit, or found guilty in a criminal action, for making any false claim or material misrepresentation to any public agency or entity? 14. Has your firm or any of its owners, officers or partners ever been convicted of a federal or state crime of fraud, theft, or any other act of dishonesty? ❑ Yes ® No If "yes," identify on a separate page, the person or persons convicted, the court case and number, the crimes and the year convicted. 1 & If your firm was required to pay a premium of more than one percent for a performance and payment bond on any project(s) on which your firm worked at anytime during the last three years, state the ppercentage that your firm was required to pay- You may provide an explanation for a percentage rite (higher than one percent, if you wish to do so. `NL A '16, During the last five years, has your firm ever been denied bond credit by a surety company, or has there ever been a period of time when your firm had no surety bond in place during a project when one was required? ❑ Yes ® No M Has CaWSHA cited and assessed penalties against the contractor or its associates for any "Serious," "willful" or "repeat" violations of its safety or health regulations in the past five years? [j Yes 5d No (Note: If you have filed an appeal of a citation, and the Occupational Safety and Health Appeals Board has not yet ruled on your appeal, you need not include infommation about it.) If "yes," on a separate page describe the dtations, the party against whom the citation was made, date of citation, nature of the violation, project on which the citation was issued, owner of the project, and the amount of penalty paid, if any. State the case number and the date of any OSHAS decision. 18. Has the Federal Occupational Safety and Health Administration cited and assessed penalties against the contractor or its associates in time past five years? I] Yes (M No (Note: If an appeal of the citation has been filed and the Appeals Board has not yet ruled, or there is a court appeal pending, you heed not include information about the citation) If "yes," on a separate page describe the citation, the party against whom the citation was made, elate of City of Santa Ana — Autonmated Parking Citation and Processing services (RFP 1 e-11 ep Page 30 Proprietary and Confidential to Data Ticket, Inc. 32 1 P a J e Data Ticket, Inc. City of Santa Ana Newport Beach, CA Request for Proposals for Automated O: 949 752-6937; F: 949 752-6033 Parking Citation and Processing Services citation, nature of the violation, project on which the citation was issued, owner of project, and the an7ount of penalty paid, if any. State the case number and date of any decision. 19. DurinQ the last frre years, has there been mora than one occasion in which the General contractor or its associates have been penalized or required to pay back wages for failure to comply with the federal Davis -Bacon prevailing wade requirements? ❑ Yes (M No If "yes," on a separate page, describe the violator, nature of each violation„ name of the project, date of its completion, the public agency for which it was constructed, the number of employees who were initially underpaid and the amount of back wages and penalties that were assessed. I City of santa Ana —Automated Parking Citation and Processing Services (RRP 16-116) Page 31 Proprietary and Confidential to Data Ticket, Inc. 33 1 P a g e Data Ticket, Inc. City of Santa Ana Newport Beach, CA Request for Proposals for Automated O; 949 752-6937; IF: 949 752-6033 Parking Citation and Processing Services SECTION G: EXHIBIT H — NONCOLLUSION AFFIDAVIT EXHIBIT H CITY OF SANTA ANA R9QUEST FOR PROPOSALS FOR AUTOMATED PARKING CITATION AND PROCESSING SERVICES NONCO LUSION AFFIDAVIiT' 0--91ON AFFICUIT M110 23 Unlhrd Bfatoo Cadre Section 112 and Public Contract Coda Season 7106)1 To the CITY OF SANTA ANA in accordance with Title 4 united States Code Section 112 and Public Contract Code 7100 that proposer declares that the proposal is not made in the Irdeaast of, or on babel of, any undisclosed person, partnership,, company, eaaoaletfpn organization, or corporation; that the proposal is gonaine and Mal collusive or sham; that the proll has not dirsosy or Indirectly Induced or solicited any other proposer to put In a false, or sham proposal, and has not directly or Indirectly colluded, conspired, connived or agreed with any proposer or anyone e€ee to put In a sham proposal, or that anyone shalt refrain from bidding: that the proposer has not in any manner, directly or ind racily, sought by agreement, communication, or conference with anyone to fix than proposalprice of the proposer or any proposer, or to fix any overhead, prone. or cost element of the proposal price, or of that of any other proposer, or to secure any advantage agatnst thepublic body awarding the contract, of anyone interested in the proposed contract; that all statements contained In the proposal are true: and, further, that the proposer has not, directly or indirectly, submitted his or her proposal price or any breakdown thereof, or the contents thereof, or divulged Information or data relative thereto, or paakt, and vrfll not pray, any fee to any corporation, partnerahlp, company association, organization, bid depositary, or to any member or agent thereof to effectuate a collusive or sham proposal. Note: The above rlontolluaion affidavit Is part of the proposal. Signing this proposal on the signature portion thereof shalt slap constitute signature of this noncoifusion sf ll Proposers are cautioned that making a false certification may subtloot the certifier to criminal prosecution - Signed— State of California, County Subscribed and swomt to for affirmed) before me on thus r^:a0 day of elseta ,ae, 20 &� by 6Uk Ff nm t aaara , proved to me on the basis of satisfactory evidence to lee the parsoil;(sj who appeared before one. Notary p ao Signature Proprietary and Confidential to Data Ticket, Inc. Notary Public; Seat 341Page Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services SECTION H: EXHIBIT I — SAMPLE ADDITIONAL INSUED ENDORSEMENT FOR COMMERCIAL GENERAL LIABILTY POLICY EICRISIT l orry OF sANTA ANA aEWEST FOR PROPOSALS FOR AUTOMATED PARKING OTAMON AND PROCESSING sERVICCS SAMPLE ADDITIONAL INSURED ENOORUMENT FOR COMMERCIAL GENERAL LIA ILITYPOLICY Insuranee Calnpauy AmeCt In$uransa Ca anV »,._...._._._.,___,...,.—.._..._.._.w,......... This endomamont modifies Stich Insurance as l$ afforded by tho provisions of polnsy # AC1°C31 O3g27427alla relating to than tollovalng: 1, The City of Santa Ana, 20 Civic Cantor plaza, Sania Ana, California 92701; Its ofttcera, employees, agents, voiunter.is and representatives are narned as additional Insureds ("additional insured$") adth regard to liability and defense of suits aristrip from the operatlona and ones performed by or on befiatfat the named Insurer, 2, with rospea; to clams a.riaing out of the opmomors and uses portormod by or on behalfol the named Insurod, such lnnura v, as is afforded by this policy is prlrnely and is not additional to or corm1bidIn0 vdlits any oiler insutance carriedby or for the berr alit of the addrionat Insureds, 3, ThTs IT%smance applies saperataly to each ensured against whom claim is made or suet Is brought except with respect to the company's limitsof liablllty. Tle inclusion of any person or organization as an insured shot[ not affect any right iohirdl Such person or organization would have a$ a olalmant if not so included. 4. Mth raspaot to the additionalinsunsda, ibis Insurance; shall nat be cancelled, or motodally rsdtinad In coverage or limits except after Iichty (30) days wrliten notice has been given to the City of Santa Ana, 20 Ctvto Canter Pima, Santa Arta, California 92701, (Conipletiep of the followings, liloluding enuntersipnettra, Is reftufred to make ibis andoraemont affective,) Gtfatdlve _„,,, 111112910 ._.....,,,,.,.,...,.�. ,.m_.__._., this endoreement form era a pert of Policy #" ACPSTWO27427618 Issued 40 counterxi City $A"ants Ana—Airiarna;r3d t'ssirlarg Ctiaalon and f>rooesslny aaNineAi (rtfP ta�11@1 Pape 33 Proprietary and Confidential to Data Ticket, Inc. 35 1 P a g e Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services SECTION I: ADDENDA ACKNOWLEDGMENT cysgvmpunbie,nm Brook n�ell-0YA,YYCnIkNb'tlCfiY1L i11UESTIQN fiRC7UP #1 RECEIVED ON 10-03-16 Ili)UVOstCOttAD 1320 hours naarnatnstha�aw seam Below are question, regarding the CiVs RFP 16-115 Aatomated Parking Citation and Processing services. Exhibit Software Specifications 1. Can new handheld units be proposed? yes 2. Can the department please provided specs on the HP/Compaq IPAQ? Addendum to follow - Most mobile platforms with touch screen capability. B. Are the curneirt units under warranty? No 4. Can scanned sample of your citations can be provided? Attacked Line Rem 5 —Out of State Registered owner Retrieval from State DMV 1. How many notices were mailed in 2014 and 2015? 2014—20151,401 2. How many notices were inailed to violators In Mexico and Canada? None S. How many citations were issued to out of country vehicle owners hn£onotavailable 4. How many citations were Issued to vehicles that were rentals?13 Line Items 6—DUIV Registration hold/Releases 1. How does the City/Department currently access the DMV CLETS Line item 7 —Automated processing of Administrative Review Requests 1, what is your current process for Administrative Review Requests and Processing? Citizen contests ticket, cite Is suspended pending review, letter issued with disposition 2. How many Administrative Reviews slid the Department have in 2014 and 2015? 2014—s,771 2015 — 5,1.29 3. How many Administrative Reviews were printed and mailed in 2014 and 2015? 2014- 4,212 2015.5,297 Exhibit B User Interface Line Item 1 1. Please provide citation sample front and back Attached Additional questions 1. Numberoi parking citations issued in 2014and 2015? 2014—74,183 2015-85,659 2. Range of fines? $30- $376 3. Range of penalises? NA 4. Revenue for parking citations in 2014 and 2015 2014-$4,501,829.00 2015-$5,533,6ES.00 5. Total number of unpaid citations in 2014 and 2015? 2014-2015 41,241 6. Approximate value of unpaid citations of 2014 and 201S? Amount-$4,727,150.10 7. Does the Department issue warning citations? No * Number of persons assigned exclusively to Issuing parking citations? 11 city staff and 12 contracted staff 9. Number of locations where persons who issue parking citations report?2 Proprietary and Confidential to Data Ticket, Inc. 36 1 P a g e DATE(MM0DN`YYY) 12/6/2016 THIS CERTIFICATE IS ISSUED AS A MATTER OF IN ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXPEND OR ALTER THE, COVERAGE AFFORDED DY THE POLICIES BELOW, THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S),AUTHORIZED REPRESENTATIVE OR PRODUCER, .AND THE CERTIFICATE HOLDER, IMPORTANT.' If the certificate holder is an ADDITIONAL INSURED, the PolicyN_,1) meat be ondril"d. If SUBROGATION IS WAIVED subject to the scene and conditions of the policy, certain policies may require an endorsement. A statement on this ustifiseto boas not confer rights to the certificate hostler In lieu of each andnvasamnnerei PELLETT INSURANCE SERVICES INC 2985 Theatre Drive, Ste 5 Paso Robles, CA 93446 OH2721820 IncVats, Ticket, 4600 campus II 1. Beach,Newport l THIS IS TO CERTIFY THAT TI iL POLICIES QF INSURANCE LISTED BI INDICATED. NOTWIHiSFANDINO ANY PEOUIREMENT', TERM OR 00 CERTIFICATE MAY BE" ISSUED OR MAY PERTAIN, THE INSURANCE EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN W LTR TYPE OF INFURANCE CPMMRHCIAL OENYlHAL UASIL" ....., .._� CLAIMS -MADE OCCUR ZA GEN'i. ACdCREGIATE LIMK APPLES PER: -...... POLICY n PRO" I�l LOI ., IECT u AUTOMOBILE OTHER' L.IABILIIY ANYAUR) ALI. OWNED _ SCHEDULED A. AUTOS AUIUS FARED AUTOS _ }( NON -OWNED AUTOS .�m. 'X UMBRELLA LIAR OCCUR A-- E%CF.SS LIAB _ CLAIINBMAD LED AEFENTION$ WOHKEIiS CGMP+EN^uATIOIU AND EMPLOYERS' LIABILITY YIN ANY H10PR 00R/PAWNFF/EXEOUWE E-^ gFHCEI MEMREH EXCLUDED? ®w , a. CQI COVERAGE ,we edtN fS, lUFU IQ THE INSURED NAMED ABOVE FOR THE POLICY PERIOD OF ANY CONTRACT OR O'n IER DOCUMENT WITH RESPECT 'TO WHICH THIS TED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, SEEN REDUCED BY PAID CLAIMS, { MM/f)D P feel D/YYYY� LIMITS EACH OCCURRENCE s 2 000. ACPBP03027427618 ACPC 3027427618 ,/1/2016 /1/2D18 /1/2G18 11/1/2017 11/1/2017 11/1/2017 WUEXP(Anyenepeoen) PERSONAL B ADV INJUJAGGG GENERAL AGGREGATPRODUCTS - COMP/OP Ea accident "BODILY INJURY (Pei rewon) $ SOOILYINJURY IPoraocidend $ I=er erridentj_ $ � _EACH OCCURRENCE........ $ uI:SUHIPTION Of OPENAI'IONS /LOCATIONS/ VEHIChES (AGGRO 1U1, Adtlilioo-al Nematks SCM1etlule, may ba attacdeA II mole apace is royuirrd) IT IS AGREED THAT THE CERTIFICATE HOLDER. LISTED BELOW IS INCLUDED AS ADDITIONAL INSURED INCLUDING A. WAIVER OF SUBROGATION, AS REQUIRED BY WRITTEN CONTRACT, BUT SOLELY AS THEIR 114T'ERk"STS MAY PEAR. IN ACCORDANCE WITH. THE PROVISIONS OF THE POLICY FORM. THIS INSURANCE IS PRIMARY & NON--CONTR.I73UTORY. city of Santa Ana, its officers, SHOULD ANY OF THE ABOVE DES08I13E1D POLICIES BE CANCELLED BEFORE GAtP1OVGG5, agents volunteers and THE EXPIRATION DATE THEREOF, NOTICE Will. BE DELIVERED IN representatives, L'Olic.e Department, ACCORDANCE WITH THE POLICY PROVISIONS. 60 Civic center Plaza ACTH 11iTED REPRESENTATIVE P.O. Box 1981 Santa Ana, CA 92702 196E-2014 ACOHU COH ATION. Ali rights rUBBrved. ACORD25(20'14/01) The ACORN name and Ingo are registered rriar4 of ACORD r.H.. d. 1915A ❑ATTI ACORD. CERTIFICATE OF LIABILITY INSURANCE 1011812016" "' PRODUCER Ashbrook-Clevidence, Inc. 3000 W. MacArthur Blvd., #320 License #0188788 Santa Ana, CA 92704 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. INSURERS AFFORDING COVERAGE NAIC # INSURED Data Ticket, Inc. dba: Revenue Experts 4600 Campus Drive #200 Newport Beach, CA 92660 INSURER A: CA State Comp. Ins. Fund .INSURER B: Continental Casualty Ins. Co. INSURER C: Scottsdale Insurance Co. INSURER D: INSURER E', COVERAGES THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. AGGREGATE LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. LTR SR TYPE OF INSURANCE POLICY NUMBER POLICY EFFECTIVE D TE MIDDIYY POLICY EXPIRATION DATE (MMIDDIYYI LIMITS GENERAL LIABILITY EACH OCCURRENCE $ NTED DAMAGES Ea occurrence) $ COMMERCIAL GENERAL LIABILITY MED EXP (Any one person) $ CLAIMS MADE 7 OCCUR PERSONAL &ADS INJURY $ GENERAL AGGREGATE $ GEN% AGGREGATE LIMIT APPLIES PER PRODUCTS - COMPIOP AEG $ POLICY F7 PROJECT LOC AUTOMOBILE LIABILITY ANY AUTO COMBINED SINGLE LIMIT (Ea accident) $ BODILY INJURY (Per person) $ ALL OWNED AUTOS SCHEDULED AUTOS BODILY INJURY (Per accident) $ HIRED AUTOS NON -OWNED AUTOS PROPERTY DAMAGE (Par accident) $ GARAGE LIABILITY AUTO ONLY - EA ACCIDENT $ OTHERTHAN EA ACC $ ANY AUTO $ AUTO ONLY: AGO EXCESSIUMBRELLA LIABILITY EACH OCCURRENCE $ OCCUR CLAIMS MADE AGGREGATE $ $ DEDUCTIBLE $ RETENTION $ A WORKERS COMPENSATION AND 90657312016 07/12/16 07/12/17 X WCSTAT7� U- OTH- L}3. E.L. EACH ACCIDENT _ $1,000 000 EMPLOYERS' LIABILITY ANY PROPRIETORIPARTNERIEXECUTIVE OFFICER/MEMBER EXCLUDED? YES EL DISEASE - EA EMPLOYEE $1,000,000 t yes, describe under SPECIAL PROVISIONS below EL DISEASE -POLICY LIMIT 1 $1000000 B OTHER Errors & Omm 287188360 11/01/16 11/01/17 $2,000,000 C Perrsonal& Add EKS3202384 11/01/16 11/01117 $2,000,000 C C ber LiabilityIEKS3202384 11/O/l16 11101/17 $2,000,000 DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES I EXCLUSIONS ADDED BY ENDORSEMENT I SPECIAL PROVISIONS Certificate evidences current policies of Workers Compensation with Blanket Waiver of Subrogation attached and Professional Liability (Errors & Omissions)lncluding Personal & Advertising Injury Liability and Cyber Liability /9P10-000ra PAR �C,Rre mac=. e� bra S x SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION Data Ticket, Inc DBA: Revenue DATE THEREOF, THE ISSUING INSURER WILL ENDEAVOR TO MAIL 30_ DAYS WRITTEN Experts NOTICE TO THE CERTIFICATE HOLDER NAMED TO THE LEFT, BUT FAILURE TO 00 SO SHALL 4600 Campus Drive Suite # 200 IMPOSE NO OBLIGATION OR LIABILITY OF ANY KING UPON THE INSURER, ITS AGENTS OR Newport Beach, CA 92660 REPRESENTATIVES. AUTHORIZED REPRESENTATIVE Henan 9s nnnl/nRI 4 ..v xe�a7Ralnnoo7a1 $� '" nY(C © ACORD CORPORATION 1988 11 ' 0 'L ' to If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). IN] 6Y9S_1I&M 7 The Certificate of Insurance on the reverse side of this form does not constitute a contract between the issuing insurer(s), authorized representative or producer, and the certificate holder, nor does it affirmatively or negatively amend, extend or alter the coverage afforded by the policies listed thereon. ACORD 25-S (2001108) 2 of 2 #S29783/M29782 ENDORSEMENT AGREEMENT WAIVER OF SUBROGATION BLANKET BASIS HOME OFFICE SANFRANCISCO EFFECTIVE JULY 12, 2016 AT 12.01 A.M. ALL EFFECTIVE DATES ARE AND EXPIRING JULY 12, 2017 AT 12.01 A.M. AT 12:01 AM PACIFIC STANDARD TIME OR THE TIME INDICATED AT PACIFIC STANDARD TIME DATA TICKET INC 4600 CAMPUS DR STE 200 NEWPORT BEACH, CA 92660 WE HAVE THE RIGHT TO RECOVER OUR PAYMENTS FROM ANYONE LIABLE FOR AN INJURY COVERED BY THIS POLICY. WE WILL NOT ENFORCE OUR RIGHT AGAINST THE PERSON OR ORGANIZATION NAMED IN THE SCHEDULE. THIS AGREEMENT APPLIES ONLY TO THE EXTENT THAT YOU PERFORM WORK UNDER A WRITTEN CONTRACT THAT REQUIRES YOU TO OBTAIN TIiIS AGREEMENT FROM US. THE ADDITIONAL PREMIUM FOR THIS ENDORSEMENT SHALL BE 2.00% OF THE TOTAL POLICY PREMIUM. SCHEDULE PERSON OR ORGANIZATION JOB DESCRIPTION ANY PERSON OR ORGANIZATION BLANKET WAIVER OF FOR WHOM THE NAMED INSURED SUBROGATION HAS AGREED BY WRITTEN CONTRACT TO FURNISH THIS WAIVER 9065731-16 RENEWAL NA 2-71-67-20 PAGE 1 OF 1 NOTHING IN THIS ENDORSEMENT CONTAINED SHALL BE HELD TO VARY, ALTER, WAIVE OR EXTEND ANY OF THE TERMS, CONDITIONS, AGREEMENTS, OR LIMITATIONS OF THIS POLICY OTHER THAN AS STATED. NOTHING ELSEWHERE IN THIS POLICY SHALL BE HELD TO VARY; ALTER, WAIVE OR LIMIT THE TERMS, CONDITIONS, AGREEMENTS OR LIMITATIONS OF THIS ENDORSEMENT. COUNTERSIGNED AND ISSUED AT SAy/N�FRANCISCO: JUNE 1, 2016�// AUTHORIZED REPRESEN,t - PRESIDENT AND CEO. ^12572 ' BUSINESSOWNERS PB 04 48 1114 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - DESIGNATED PERSON OR ORGANIZATION This endorsement modifies insurance provided under the following: PREMIER BUSINESSOWNERS LIABILITY COVERAGE FORM A. The following is added to Section II. WHO IS AN INSURED: Any person or organization shown in the Schedule of this endorsement is also an insured but only with respect to liability for "bodily injury", "property damage" or "personal and advertising Injury" caused, in whole or in part, by your acts or omissions or the acts or omissions of those acting on your behalf In the performance of your ongoing operations or in connection with your premises owned by or rented to you. However, 1. The insurance afforded to such additional insured only applies to the extent permitted by law; and 2. If coverage provided to the additional insured is required by a contract or agreement, the insurance afforded to such additional insured will not be broaderthan that which you are required by the contract or agreementto provide for such additional insured. B. With respect to the insurance afforded to these additional insureds, the following is added to Section III. LIMITS OF INSURANCE AND DEDUCTIBLE: If coverage provided to the additional insured is required by a contract or agreement, the most we will pay on behalf of the additional insured is the amount of insurance: 1. Required by the contract or agreement; or 2. Available underthe applicable Limits Of Insurance shown in the Declarations; whichever is less. This endorsement shall not increase the applicable Limits Of Insurance shown in the Declarations. C. This insurance, including any duty we have to defend "suits", does not apply to: 1. 'Bodily injury" or "property damage" that arises out of, In whole or in part, or is a result of, in whole or in part, the active negligence of the additional insured shown in the Schedule of this endorsement. 2. 'Personal and advertising Injury" that arises out of any independent "personal and advertising injury" offense committed by the additional Insured shown in the Schedule of this endorsement. All terms and conditions of this policy apply unless modified by this endorsement. SCHEDULE Name Of Person Or Organization: WHEN REQUIRED BY A WRITTEN CONTRACT N/A PB 04 4811 14 ACP BPO 3027427618 Includes copyrighted material of Insurance Services Office, Inc„ with Its permission. AGENT COPY Page 1 of 1 47 36415 BUSINESSOWNERS PB 04 97 07 07 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. WAIVER OF TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US This endorsement modifies insurance provided under the following: PREMIER BUSINESSOWNERS COMMON POLICY CONDITIONS SCHEDULE Name Of Person Or Organization: WHEN REQUIRED BY A WRITTEN CONTRACT In condition K. TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US, under paragraph 2. Applicable to Businessowners Liability Coverage, the following paragraph is added: We waive any right of recovery we may have against the person or organization shown in the Schedule above because of payments we make for injury or damage arising out ofyour ongoing operations or "your work' done under a contract with that person or organization and included in the "products -completed operations hazard". This waiver applies only to the person or organization shown In the Schedule above. All terms and conditions of this policy apply unless modified by this endorsement. Includes copyrighted material of Insurance Services Office, Inc., with its permission. © ISO Properties, Inc., 2004 PB 04 97 07 D7 Page 1 of 1 ACP BPO 3027427618 AGENT COPY 47 38424 BUSINESSOWNERS PB 00 72 07 11 This endorsement modifies insurance provided under the following: PREMIER BUSINESSOWNERS COMMON POLICY CONDITIONS Only with respect to any additional insured, in the COMMON POLICY CONDITIONS, form PB 00 09, under condition H. OTHER INSURANCE, paragraph 2.a. is replaced by the following: H. OTHER INSURANCE 2. Under any liability coverage provided by this policy, a. If for injury or loss we cover, there is other valid and collectible insurance available to any additional insured under another policy, our obligations are limited as follows: (1) Issued by another insurer, or if there is self insurance or similar risk retention that applies to a loss covered by this policy, then this insurance provided by us shall be excess over such other insurance, unless you have agreed in a written contract or written agreement signed prior to the loss that this insurance shall be primary: (a) Then this insurance is primary. If other insurance is also primary, we will share with all that other insurance as described in d. below; and (b) The coverage afforded by this insurance is non-contributory with the additional insured's own insurance, Paragraphs (a) and (b) do not apply to other insurance to which the additional insured has been added as an additional insured to any other person or organization's policy.; or (2) Issued by us or any of our affiliate companies, that applies to a loss covered by this policy, then only the highest applicable Limit of Insurance shall apply to such loss. This condition does not apply to any policy issued by us that is designed to provide Excess or Umbrella liability insurance. All terms and conditions of this policy apply unless modified by this endorsement. PB 60 72 07 11 Includes copyrighted matorial of Insurance Services Office, Inc., with its permission. Page 1 of 1 A 0 CERTIFICATE F LIABILITY INSURANCE 10/4/20 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHT'S UPON THE CERTIFICATE HOLDER, THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW, THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(% AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: if the certlflcato holder is an ADDITIONAL INSURED, the policy(les) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder In lieu of such endorsements. PRODUCER CONTACT PELLETT INSURANCE SERVICES INC NAME: L nn En_e _.,.,,,,.,_,-„ . __ -Ax 29$5 Theatre Drive, Ste 5 a i$05)227-6760 � Arian 505)237-7350 Paso Robles, CA 93446 aoREss:l�Tnn@pellettins.com BAUBER(a) AFFORDING COVERAGE NAma INSURERA:AHICO Insurance Company INSURED Data Ticket, Inc, INSURER B: DRA: Revenue Experts INSURER C: 2603 Main Street, Ste, 300 INSURER D: Irvine, CA 92614 INSURER E: NSUREfl F COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACTOR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. MPOLICY TTn TYPE OF INSURANCE wso POLICY NUMBER MMIR EFF MMPO-/OD LIMITS n n ]{ CgMMERGEN ERAL NERAL LIABILITY EACH OCCURRENCE $ 2 yQ Q^OUO fp CLAIMS -MADE ® OCCUR PREMISE Ea accurcenc¢ S, . „_„ 30O L000 ACPBP03037427618 11/1/2017 11/1/2019 MEDExp An an¢Persan) :$...- _ 5�000 A _ X Y PERSONAL&ACV INJURY $ EXCLUDED GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ 4,000,0001 POLICY ❑JE° F PROOUCTS-COMP/OPAGO $ 4,000,000 OTHER: $ AUTOMOBILE HABIL11Y Ea aaclaem s 1,000,000 ANYAUTD 11(1/2017 11/1/2419 AUTOSBODILY INJURY (Per Parson) A AALL UTOS OWNED SCHEDULED ACPBP0303742761$ BODILY MJURY(Peras"m) $ X HIRED AUTOS }( NON -OWNED AUTOS tPer waident $[ UMBRELLA LIAR OCCUR ACPCAA303742761$ 11/1/2017 11/1/2015 EACH OCCURRENCE $ 2,000,000 A EXCEED LIAR CLAIMS-MAOS nGGREOATE s 2, 000 000 DED T RETENTION $ I $ WORKERS COMPENSATION EH AND EMPLOYERS' LABILITY YIN STATUTE L ER ANY PROPMETOMPAATNERIEXM"W E.L. EACH ACCIDENT $ OFFICERIMEMBER EXCLUDEOT N,A $ IAtendmary In We E.L. DISEASE - EA EMPLOYE z$ yes, ,PT aU er DEW OP OPERATIONS helmv E.L. DISEASE -POLICY LIMIT $ DESCRIPTION OFOPERAMONS I LOCATIONS I VEHICLES (ACORD tei, Addiaoml Remarks Sollodule, may be attached if mare space is required) IT IS AGREED THAT THE CERTIFICATE HOLDER LISTED BELOW IS INCLUDED AS ADDITIONAL INSURED INCLUDING A. WAIVER OF SUBROGATION, AS REQUIRED BY WRITTEN CONTRACT, BUT SOLELY AS THEIR INTERESTS MAY APPEAR IN ACCORDANCE WITH THE PROVISIONS OF THE POLICY FORM. THIS INSURANCE IS PRIMARY & NON—CONTRIBUTORY. City of Santa Ana, its Officers, SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE employees, agents, volunteers, and THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. repreSantatives, Police Department 60 Civic Center Plaza ALLITREZED REPRESENTATIVE P.O. Box 19$1 Santa Ana, CA 92702 198E-2D14 ACORD CORP ATION. All rights reserved, ACORD25(2014101) The ACORD narne and logo are registered marks of AC 11 1l-e1111-0 vim. Client#: 12154 �L�lirl ACORD,. CERTIFICATE OF LIABILITY INSURANCE YYY) 01241M/OD/Y 10/24/2017 PRODUCER THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION Ashbrook-Clevidence, Inc. 3000 W. MacArthur Blvd., #320 ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. License #0188788 Santa Ana, CA 92704 INSURERS AFFORDING COVERAGE NAIC # INSURED Data Ticket, Inc. dba: Revenue Experts 2603 Main Street Suite 300 INSURER A: State Compensation Ins Fund INSURER B: Continental National American INSURER G: Scottsdale Insurance Co. Irvine, CA 92614 INSURERD: INSURER E: COVERAGES THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. AGGREGATE LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS, INSIR LTR D NM TYPE OF INSURANCE POLICY NUMBER POLICY EFFECTIVE DXTEIMM1DDffYI POLICY EXPIRATION DATE MMDO V LIMITS GENERAL LIABILITY EACH OCCURRENCE $ COMMERCIAL GENERAL LIABILITY DAMAGE TO RENTEDPREMISES Ea occurrence) $ CLAIMS MADE F—IOCCUR MED EXP (Any one person) $ PERSONAL &ADV INJURY $ GENERAL AGGREGATE $ GEN'L AGGREGATE LIMIT APPLIES PER: PRODUCTS - COMP/OPAGG $ POLICY PECROT LOG AUTOMOBILE LIABILITY ANYAUTO COMBINED SINGLE LIMIT (Ea accident) $ BODILY INJURY (Pet person) $ ALL OWNED AUTOS SCHEDULED AUTOS BODILY INJURY (Per accident) $ HIRED AUTOS NON -OWNED AUTOS PROPERTY DAMAGE (Perac,denl) $ GARAGE LIABILITY AUTO ONLY - EA ACCIDENT $ OTHER THAN EAACC $ ANYAUTO $ AUTO ONLY: AGG EXCESSIUMBRELLA LIABILITY EACH OCCURRENCE $ AGGREGATE $ OCCUR F—ICLAIMS MADE $ DEDUCTIBLE $ RETENTION $ A WORKERS COMPENSATION AND 906573117 07/12/17 07/12/18 XI TWC STALIMTU- OTH- ER EMPLOYERS' LIABILITY ANY PROPRIETOR/PARTNERIEXECUTIVE E.L. EACH ACCIDENT $1,000,000 E.L. DISEASE - EA EMPLOYEE $1,000,000 OFFICER/MEMBER EXCLUDED? YES If yes, describe under SPECIAL PROVISIONS below E.L. DISEASE -POLICY LIMIT $1,000,000 B OTHER Errors & Omm 287188360 11/01/17 11101/18 2,000,000 Rot. $10,000 C Wrap-D&OIEPL EKS3236605 11/01/17 11/01/18 D&O $1MM CYBER $2MM DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES / EXCLUSIONS ADDED BY ENDORSEMENT / SPECIAL PROVISIONS Certificate evidences current policies of Workers Compensation with Blanket Waiver of Subrogation attached and Professional Liability (Errors & Omissions)Including Personal Injury and Cyber Liability SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION Data Ticket, Inc DBA: Revenue DATE THEREOF, THE ISSUING INSURER WILL ENDEAVOR TO MAIL .j' D_ DAYS WRITTEN Experts NOTICE TO THE CERTIFICATE HOLDER NAMED TO THE LEFT, BUT FAILURE TO DO SO SHALL 4600 Campus Drive .Suite # 200 IMPOSE NO OBLIGATION OR LIABILITY OF ANY KIND UPON THE INSURER, ITS AGENTS OR Newport Beach, CA 92660 REPRESENTATIVES. AUTHORIZED REPRESENTATIVE ACORD 25 (2001/08) 1 of 2 #S31064/M31063 V _ _ OKC� © ACORD CORPORATION 1988 DATTI Client#: 12154 ACORD- CERTIFICATE OF LIABILITY INSURANCE 088/14'/2018 PRODUCER THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION Ashbrook-Clevidenee, Inc. 3000 W. MacArthur Blvd., #320 ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. License #0188788 Santa Ana, CA 92704 INSURERS AFFORDING COVERAGE NAIC # INSURED INSURER A: State Compensation Ins Fund 35076 Data Ticket, Inc. dba: Revenue Experts 2603 Main Street Suite 300 INSURER B: Continental Casualty Company 20443 INSURER c: Scottsdale Insurance Co. 41297 Irvine, CA 92614 INSURER D: INSURER E: COVERAGES THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. AGGREGATE LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR ADD'POLICY NSR TYPE OF INSURANCE POLICY NUMBER EFFECTIVE GATE MM/OD POLICY EXPIRATION DATE MM DD LIMITS GENERAL LIABILITY EACH OCCURRENCE $ COMMERCIAL GENERAL LIABILITY DAMAGE TO RENTED $ CLAIMS MADE OCCUR MED EXP (Any we person) $ PERSONAL &ADV INJURY $ GENERALAGGREGATE $ GEN'L AGGREGATE LIMIT APPLIES PER: PRODUCTS-COMP/OP AGG $ POLICY PESO- LOC AUTOMOBILE LIABILITY ANYAUTO COMBINED SINGLE LIMIT (Ea acudGnp $ BODILY INJURY (Per preen)$ ALL OWNED AUTOS SCHEDULED AUTOS BODILY INJURY (Per accitlenl) $ HIREDAUTOS NON -OWNED AUTOS PROPERTY DAMAGE (Per awdent) $ GARAGE LIABILITY AUTO ONLY - EA ACCIDENT $ OTHER THAN EA ACC $ ANY AUTO $ AUTO ONLY: AGG EXCESSAIMBRELLA LIABILITY EACH OCCURRENCE $ OCCUR CLAIMS MADE AGGREGATE $ $ DEDUCTIBLE $ RETENTION $ A WORKERS COMPENSATION AND 906573118 07/12/18 07/12/19 X WC STATU- OTH- EMPLOYERS' LIABILITY ANY PROPRIETORIPARTNEWEXECUTIVE E.L. EACH ACCIDENT $1 00O 000 E.L. DISEASE - EA EMPLOYEE $1000000 OFFICEWMEMBER EXCLUDED? YES If yes, descnbe under SPECIAL PROVISIONS below E.L. DISEASE -POLICY LIMIT $1000000 B OTHER Errors & Omm 287188360 11/01/17 11/01/18 2,000,000 Ret.$10,000 C Wrap-D&O/EPL EKS3236605 11/01/17 11/01/18 D&O $1 MM CYBER $21MM DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES I EXCLUSIONS ADDED BY ENDORSEMENT SPECIAL PROVISIONS Certificate evidences current policies of Workers Compensation with Blanket Waiver of Subrogation attached and Professional Liability (Errors & Omissions)lncluding Personal Injury and Cyber Liability teens W917 e SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION Data Ticket, Inc DBA: Revenue DATE THEREOF, THE ISSUING INSURER WILL ENDEAVOR TO MAIL_36— DAYS WRITTEN Experts NOTICE TO THE CERTIFICATE HOLDER NAMED TO THE LEFT, BUT FAILURE TO DO SO SHALL 4600 Campus Drive Suite # 200 IMPOSE NO OBLIGATION OR LIABILITY OF ANY KIND UPON THE INSURER ITS AGENTS OR Newport Beach, CA 92660 REPRESENTATIVES. AUTHORUMD REPRESENTATIVE ACORD 25 (2001108) 1 Of 2 #S322R01M310R3 v - , Ole © ACORD CORPORATION 1980 IMPORTANT If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). DISCLAIMER The Certificate of Insurance on the reverse side of this form does not constitute a contract between the issuing insurer(s), authorized representative or producer, and the certificate holder, nor does it affirmatively or negatively amend, extend or alter the coverage afforded by the policies listed thereon. e�,vrt�',. 1uool Z or #532280/M31063 A� Roie CERTIFICATE OF LIABILITY INSURANCE DATE 10/31/18 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER, THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(les) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsemen4 s . PRODUCER PELLETT INSURANCE SERVICES INC 4355 San Benito Rd. CONTACT NAME: Karen Daniels PNC ash. ONE 805 227-6780 Fac Na: 805 460-7445 E-MAIL , karen ellettins.com INSURERIS) AFFORDING COVERAGE NAIL It Atascadero, CA 93422 INSURER A: Amco Insurance Company A+XV 002014 OH2721820 INSURED Data Ticket, Inc. INSURER B : INSURER C INSURER D: DBA: Revenue Experts NSURER i : 2603 Main Street, .cite. 300 INSURER F: Irvine CA 92614 COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE AODL SUBR POLICYNUMBER POLICY MMLOUY� LIMITS X COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE $ 2,000.00 CLAIMS -MADE 19 OCCUR PREMISES Eeoccunence $ 300000 MED EXP (Any oneperson) $ 6,000 PERSONAL & ADV INJURY $ Excluded A Y y ACPBP03037427618 11/1/2018 11/1/2019 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ 4,000,000 RO- POLICY E PRO- LOG PRODUCTS - COMP/OPAGG $ 4000000 $ OTHER: AUTOMOBILE LIABILITY COMBINED MBI EDISINGLE LIMIT $ 1 OOO OOO BODILY INJURY (Per person) $ ANY AUTO A OWNED SCHEDULED AUTOS ONLY AUTOS ACPBP03037427618 11/1/2018 19/1/20/18 BODILY INJURY (Per accident) $ X PROPERTY DAMAGE Per accident $ HIRED NON -OWNED AUTOS ONLY X AUTOS ONLY X UMBRELLA LIAR OCCUR EACH OCCURRENCE $ 2 00O 000 AGGREGATE $ 2.000.000 A EXCESS LIAO CLAIMS -MADE ACPBP0307427618 11/1/2018 11/1/2019 DED R TENTION $ WORKERS COMPENSATION AND EMPLOYERS' LIABILITY YIN ANY PROPRIETORMARTNER/EXECUTIVE ❑ OFFICER/MEMBER EXCLUDED? N/A PERTU E ERH E.L. EACH ACCIDENT $ E.L. DISEASE - EA EM YEE $ _ (Mandatory in NH) If yes, describe under DESCR PTION Of OPERATIONS below E.L. DISEASE -PP 4 IT DESCRIPTION OF OPERATIONS /LOCATIONS/VEHICLES(ACORD 101, Additional Remarks Schedule, maybe attached if more apace Is required) -y Z%D It is agreed that the Certificate Holder listed below is included as additional insured. Including Waiver of SLibr6g9tion. Non -Contributory Wording as required by written contract. ::.::� ;,;� ✓ ma's R'4 as CERTIFICATE HOLDER CANCELLATION City of Santa Ana, Its officers, SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE employees, agents, volunteers, and THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN representatives, Police Department ACCORDANCE WITH THE POLICY PROVISIONS. 60 Civic Center Plaza AUTHORIZED REPRESENTATIVE P.O. Box 1981 Santa Ana, CA 92702 Kpup, j,/ ©1988-2016 ACORD CORPORATION. All rights reserved. ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD Client#: 12154 DATTI ACORDT. CERTIFICATE OF LIABILITY INSURANCE 10/2312018 Yy) PRODUCER THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION Ashbrook-Clevidence, Inc. 3000 W. MacArthur Blvd., #320 ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. License #0188788 Santa Ana, CA 92704 INSURERS AFFORDING COVERAGE NAIC # INSURED Data Ticket, Inc. dba: Revenue Experts 2603 Main Street Suite 300 INSURERA: State Compensation Ins. Fund 35076 INSURER B: Continental Casualty Company 20443 INSURER C: Scottsdale nsurance Company 41297 Irvine, CA 92614 ER INSURD: NSURER E: COVERAGES THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. AGGREGATE LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. IN R LTR DD' NSR TYPE OF INSURANCE POLICY NUMBER POLICY EFFECTIVE DATE MMIDD/YY POLICY EXPIRATION DATE MM/DDIYY LIMITS GENERAL LIABILITY EACH OCCURRENCE $ COMMERCIAL GENERAL LIABILITY CLAIMS MADE OCCUR DAEMAGETORENTEe ce $ MED EXP (Any one person) $ PERSONAL&ADV INJURY $ GENERAL AGGREGATE $ GEN'L AGGREGATE LIMIT APPLIES PER: PRODUCTS - COMPIOP AGG $ POLICY PELT LOC AUTOMOBILE LIABILITY ANY AUTO COMBINED SINGLE LIMIT (Eaeccident) $ BODILY INJURY (Per person) $ ALL OWNED AUTOS SCHEDULED AUTOS BODILY INJURY (Per accident) $ HIRED AUTOS NON -OWNED AUTOS PROPERTY DAMAGE (Pervcidsnt) $ GARAGE LIABILITY AUTO ONLY - EA ACCIDENT $ OTHER THAN EA ACC $ ANY AUTO $ AUTO ONLY: AGG EXCESSIUMBRELLA LIABILITY EACH OCCURRENCE $ OCCUR CLAIMS MADE AGGREGATE $ $ $ DEDUCTIBLE $ RETENTION $ A WORKERS COMPENSATION AND 906573118 07/12/18 07/12/19 X WC STATU- OTH- EMPLOYERS' LIABILITY ANY PROPRIETOR/PARTNER/EXECUTIVE E.L. EACH ACCIDENT $1,000,000 E.L. DISEASE - EA EMPLOYEE $1,000,000 OFFICERIMEMBER EXCLUDED? YES If yes, describe uner SPECIAL PROVISIONS below I E.L. DISEASE -POLICY LIMIT $1,000.000 B OTHER Errors & Omm 287188360 11/01/18 11101119 $2,000,000 Ded. $'I OK B Personal Injury 287188360 11/01/18 11/01119 $2,000,000 Ded. $10K C C ber Liability EKS3272472 10/01/18 10/01/19 1 $1MM/2MM Ded $25K DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES I EXCLUSIONS ADDED BY ENDORSEMENT / SPECIAL PROVISIONS Certificate evidences current policies of Workers Compensation with Blanket Waiver of Subrogation attached and Professional Liability (Errors & Omissions)& Including Personal Injury and Cyber Liability / ,+=isra g /Ya lt29 Data Ticket, Inc DBA: Revenue Experts 4600 Campus Drive Suite # 200 Newport Beach, CA 92660 LID ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION THEREOF, THE ISSUING INSURER WILL ENDEAVOR TO MAIL ' D_ DAYS WRITTEN E TO THE CERTIFICATE HOLDER NAMED TO THE LEFT, BUT FAILURE TO DO SO SHALL IE NO OBLIGATION OR LIABILITY OF ANY KIND UPON THE INSURER, ITS AGENTS OR ACORD 25 (2001/08) 1 of 2 0 ACORD CORPORATION 198E IMPORTANT If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). 1E191 Fllfi1:1V The Certificate of Insurance on the reverse side of this form does not constitute a contract between the issuing insurer(s), authorized representative or producer, and the certificate holder, nor does it affirmatively or negatively amend, extend or alter the coverage afforded by the policies listed thereon. ACORD 25-S (2001/08) 2 of 2 #S32533/M32529 ACPBP03037427618 BUSINESSOWNERS PS 04 48 1114 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - DESIGNATED PERSON OR ORGANIZATION This endorsement modifies Insurance provided under the following: PREMIER BUSINESSOWNERS LIABILITY COVERAGE FORM A. The following is added to Section 11. WHO IS AN INSURED: Any person or organization shown in the Schedule of this endorsement is also an insured, but only with respect to liability for "bodily injury", "property damage" or "personal and advertising injury" caused, in whole or in part, by your acts or omissions or the acts or omissions of those acting on your behalf in the performance of your ongoing operations or in connection with your premises owned by or rented to you. However: 1. The insurance afforded to such additional insured only applies to the extent permitted by law; and 2. if coverage provided to the additional insured is required by a contract or agreement, the insurance afforded to such additional insured will not be broader than that which you are required by the contract or agreement to provide for such additional Insured. B. With respect to the insurance afforded to these additional Insureds, the following is added to Section III. LIMITS OF INSURANCE AND DEDUCTIBLE: If coverage provided to the additional insured is required by a contract or agreement, the most we will pay on behalf of the additional insured is the amount of insurance: 1. Required by the contract or agreement; or 2. Available under the applicable Limits Of Insurance shown in the Declarations; whichever is less. This endorsement shall not increase the applicable Limits Of Insurance shown in the Declarations. C. This insurance, including any duty we have to defend "suits", does not apply to: 1. "Bodily injury" or "property damage" that arises out of, in whole or in part, or is a result of, in whole or in part, the active negligence of the additional insured shown in the Schedule of this endorsement. 2. "Personal and advertising injury" that arises out of any independent "personal and advertising injury" offense committed by the additional insured shown in the Schedule of this endorsement. All terms and conditions of this policy apply unless modified by this endorsement. SCHEDULE Name Of Person Or Organization: Blanket Additional Insured PB 04 48 11 14 Includes copyrighted material of Insurance Services Office, Inc., with its permission. Page 1 of 1 HOME OFFICE SAN FRANCISCO ALLEFFECTIVE DATESARE AT 12:01 AM PACIFIC STANDARD TIME OR THE TIME INDICATED AT PACIFIC STANDARD TIME ENDORSEMENT AGREEMENT BROKER COPY WAIVER OF SUBROGATION BLANKET BASIS 9065731-18 RENEWAL NA 2-71-67-20 EFFECTIVE JULY 12, 2018 AT 12.01 A.M. PAGE 1 OF 1 AND EXPIRING JULY 12, 2019 AT 12.01 A.M. DATA TICKET INC 2603 MAIN ST STE 300 IRVINE, CA 92624 WE HAVE THE RIGHT TO RECOVER OUR PAYMENTS FROM ANYONE LIABLE FOR AN INJURY COVERED BY THIS POLICY. WE WILL NOT ENFORCE OUR RIGHT AGAINST THE PERSON OR ORGANIZATION NAMED IN THE SCHEDULE. THIS AGREEMENT APPLIES ONLY TO THE EXTENT THAT YOU PERFORM WORK UNDER A WRITTEN CONTRACT THAT REQUIRES YOU TO OBTAIN THIS AGREEMENT FROM US. THE ADDITIONAL PREMIUM FOR THIS ENDORSEMENT SHALL BE 2.00% OF THE TOTAL POLICY PREMIUM. SCHEDULE PERSON OR ORGANIZATION ANY PERSON OR ORGANIZATION FOR WHOM THE NAMED INSURED HAS AGREED BY WRITTEN CONTRACT TO FURNISH THIS WAIVER JOB DESCRIPTION BLANKET WAIVER OF SUBROGATION NOTHING IN THIS ENDORSEMENT CONTAINED SHALL BE HELD TO VARY, ALTER, WAIVE OR EXTEND ANY OF THE TERMS, CONDITIONS, AGREEMENTS, OR LIMITATIONS OF THIS POLICY OTHER THAN AS STATED. NOTHING ELSEWHERE IN THIS POLICY SHALL BE HELD TO VARY, ALTER, WAIVE OR LIMIT THE TERMS, CONDITIONS, AGREEMENTS OR LIMITATIONS OF THIS ENDORSEMENT. COUNTERSIGNED AND jISSUED AT SSANN FFRRANCISCO: AUTHORIZED REPRESEN'� SCIF FORM 10217 (flBV.7-20 /41 JULY 13, 2018 PRESIDENT AND CEO 2572 OLD OF 217 A�KU CERTIFICATE OF LIABILITY INSURANCE DATE(M3/2019 Yn S1132019 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: H the certificate holder Is an ADDITIONAL INSURED, the poliey(tes) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder In lieu of such endorsoment(s). PRODUCER NAME; Lynette (Lynn) Eye PLA Select Insurance Solutions AIc (805)975.3531 I 100 Industrial Rd., "+3 ADDRESS: IYnn-eYe(&—pieSaI"LCOm INSURERIS) AFFORDING COVERAGE NAIC S San Carlos CA 94070 INSURER A: Anlco ln$unuace Company 002014 INSURED INSURER B: Employers Insurance Group 10346 Data Ticket. Inc. INSURER C : DBA: Revenue Experts INSURER D 2603 Main SImOi Ste. 300 INSURER E: Irvine CA 92614 INSURER F: CER THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. LTR TYPE OF INSURANCE INSD WVD POLICY NUMBER I0DD/1'1'YY) LIMITS X COMMERCIAL GENERAL UASILITY CLAIMS -MADE OCCUR EACH OCCURRENCE S 2,000,000 PREMISES Me=nancel S 300,000 MED EXP (" m parson) S 5,000 PERSONAL a ADV INJURY S Excluded A Y Y ACP BP03047427618 11/012018 IU0112019 GEN% AGGREGATE LIMIT APPLIES PER X POLICY ❑JEECCT �LOC GENERAL AGGREGATE S 4,000,000 PRODUCTS-COMP/OP AGG $ 4.000,000 OTHER: S AUTOMOBILE LIABILITY IEa aaaMM)E LIMIT $ I,W0,000 BODILY INJURY (Par pers*m S OWNEDSCHEDULED AUTOS ONLY AUTOS HIRED ONLY NON -OWNED AUTOS X AUTOS ONLY ACP BPO 3047427618 11/012018 I I /01,Z019 PANYAUTO BODILY INJURY (Per aaidenn S Par ac m $ S A X UMBRELLA LIAB EXCESS UA8 OCCUR CLAIMS -MADE ACP CAA 3047427618 11101.2018 11/01,2019 EACH OCCURRENCE S 2,000,000 AGGREGATE 5 200,000 DED I I RETENTIONS S B AFORIKIEFus COMPENSATION ND EMPLOYERS'UABIUTY YIN NY PROPRIETORMARTNER/EXECUTNE FRCERIMEMBEREXCLUDEDT dalary In NH) lyyeess M urtler ESCRIPTIRIPTION OF OPERATONS eMav NIA Y EIG2869443 071122019 07: 12-2020 XSTATUTE ER E.L. EACH ACCIDENT S 1,000,000 E.L. DISEASE - EA EMPLOYEE$ I,000,000 EL DISEASE -POLICY LIMIT $ 1.000,000 DESCRIPTION Of OPERATIONS / LOCATIONS I VEHICLES IACORO 101, Additional Remarks Schedule, may M aRaerrE N mpM apau M rM4ukW) City of Santa Ana, officers, agents. employees, and volunteers are named as additional insured on the General Liability policy pursuant to Britten contract, agreement, or memorandum of understanding. The General Liability policy includes a Waiver of Subrogation. Primary A. Von -Contributory wording and 30 day notice of cancellation as required by written contract (see attached). Workers Compensation includes a his r of Subro anon (sea anackedl. SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE City of Santa Ana 2 6 2019 THE EXPIRAT10N DATE THEREOF. NOTICE ACCORDANCE N E WITH THE POLICY PROVISIONS.L BE DELIVERED IN WILL Risk Management Divisi MA A M. LAMBERT "° D REPRESENTATIVE 20 Civic Center Plan, 4th lCOT �` \ Santa Ana CA 92702 1988-2018 ACORD CORftMnON. All rights reserved. ARVKIJ 25 (30161113) The ACORD name and logo are registered marks of ACORD DATA ■ TICKET inc. City of Santa Ana Risk Management Division 20 Civic Center Plaza Santa Ana, CA 92701 August 1, 2019 Data Ticket, Inc. has no owned autos. Thank you, Brook Westcott Chief Operating Officer A CALIFORNIA CORPORATION FOUNDED IN 1989 REVIEWED & APPROVED By Risk MANAGEMENT DIVISION 2603 Main Street 6 Suite 3D° 2019 Irvine, CA 92614 A A+ S MANTA . LAMBERT 949.752.6937 fax: 949.281.3195 www.DataTicketcom CERTIFICATE OF LIABILITY INSURANCE DATE(MM/DDNYYY) THIS ww CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS a CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsemenfml PRODUCER Ashbrook-Clevidence, Inc. 3000 W MacArthur Blvd, Suite 320 Santa Ana, CA 92704 License#:0188788 NAMEYCT Mitch Clevidence PHONE (714)979-4023 FAX ,. (71a 9Ts 2ecs noo ILss: much clevidencexom INSURE SAFFORDINGCOVERAGE NAICa INSURER A: INSURER 8: INSURER C: Continental Casualty C m Scottsdalg Insurance C an an 20443 INsuREO Data Ticket, Inc. DBA Revenue Experts 2603 Main Street Suite 300 Irvine, CA 92614 COVERAGES CERTIFICATE NUMBER: 00000000-0 412 7 INSURER D: NsuRER E: INSURER F: REVISION NUMBER: 12 THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. TYPE OF INSURANCE ADDL.SUB POLICY EFF MMM EXP LIMITS POLICY NUMBER M MERCIAL GENERAL LIABILITY CIAIMS.MADE ❑ OCCUR EACH OCCURRENCE $ PREMISES Ea occurrence) $ — - -$VDeduCt$26K$IMM12MM SONAL S ADV INJURYGREGATE UMITAPPUESPER: ❑ JECT LOCDUCTS-COMPIOPAGG ERAL AGGREGATE $ICY SER: L J LCP- E - ILELIABILITY BBIINdEED N LELIMIT $ AUTOILY INJURY(Per person) $SOME SCHEDULED__S $D ONLY AUTOS NON-ONNEDPERTY ILY INJURY(Per accident) DAMAGE �aERELLA $ S ONLY AUTOSONLY LWB OCCUR OCCURRENCE $SS LIAR REGATE ERErENfIONE COMPENSATION PER OTH.AND $WORIORS EMPLOYERS' LIABILITY YIN STAT ERANY PROPRIETORIPARTNERIFJ(ECUTPEOFFICEMMEMBER EXCLUDEDi N / A ACH ACCIDENT $(MandatoryinNH)If ISEASE. EA EMPLOYE $ yes,dascrbeunder OF OPERATIONS bslavISEASE-POLICY LIMIT _DESCRIPTION $A Errors 8 Omm 287188360 11/0112018 11/01. $10K $2,000,000B CyberLiability EKS3272472 11/01/201811/01uct$26K $1MMI2MM DESCRIPTION OF OPERATIONS I LOCATIONS/VEHICLES (ACOM101,Additional RemaMs Scbedule, may c aMMcbed lfmora space is required) Certificate evidences Professional Liability (Errors & Omissions)& Includes Personal Injury, Cyber Liability and Crime (provided by Travelers Casualty & Surety Company of America NAIC #31194) r FormIrnI..11 r1Cr, nrvr taut.- o ..l. .'. .- City of Santa Ana Risk Management Div 20 Civic Center Plaza, Santa Ana, CA 92702 MANAgEMENT E 2019 JTH M. LAM SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. v reserved. r- •----I r Ue saa.vnu name ana Togo are registered marks of ACORD Printed by MXC on August 16, 2019 at 01:54PM CERTIFICATE OF LIABILITY INSURANCE DATE Y) 1023/2019 2019 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the Certificate holder Is an ADDITIONAL INSURED, the Pollcy(les) must have ADDITIONAL INSURED provisions or be andomed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not Confer rights to the Certificate holder In lieu of such endorsements). PRODUCER NAME: Lynene(Lynn) Eye PIA Select buu uacm Solutions An: No IROS) 975-3531 52, No): 1100 Industrial Rd., e3 ADDRESS: lymn.eye(gpiaselectcom INSURERS) AFFORDING COVERAGE NAIC e San Cal10S INSURER A : Amco Insurance Company 002014 CA 94070 INSURED INSURER B: Employers Insurance Group 10346 Data Ticket. Inc. INSURER C : DBA: Revenue Experts INSURER D : 2603 Main Str"L Ste. 300 InsURER E Irvine CA 92614 WSURER F: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED A80VE FOR THE POLICY PERIOD ABOVEOR THE P INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN. THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POUCHES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. L R x TYPE OF INSURANCE COMMERCIAL GENERAL WaXT' CLAMS LADE XOCCUR INBD PAID POLICY NUA®ER MNn)D/YYY1') IMwODmyfT MISTS EACH OCCURRENCE S 2.000,000 PREMISES Ea ocourancs S 300.OD0 MED EXP (AM ma paean) S 5,000 A Y Y ACP BP0 3059509589 I V0112019 11 /01 2020 PERSONAL S ADV INJURY S Excluded OEENL p AGGREGATE LIMIT APPLIES PER: POLICY ❑JECaT 7LOC GENERN. AGGREGATE 3 4.000,000 PRODUCTS-COMP+OP AGG S 4,000,000 OTHER: S AUTOMOBILE UA81UTY ANY AUTO OWNED SCHEDULED AUTOS ONLY AUTOS AUTOS HIRED AUTOSNONOWNED A1R090N1r Fa AUTOS ONLY ACP BP03059509589 II101 R019 II'OL202p (Ea aabenr s 1.000.000 BODILY INJURY {Por person) 9 BODILY INJURY (Par auitMAl S rattWnl S S A x UMBRELLA LIAR EXCESS UAS OCCUR CLAIMSJAADE ACP CAA 3059509589 11/012019 11:01:2020 EACH OCCURRENCE S ? 000,000 AGGREGATE S 2,000,000 DED I I RErEWION5 S 0 NE COMPEN"A NO EMPLOYEWLIABILITY YIN NY PROPRIETORNARTNER:F�CUTNE FFICEwrAEMSER EXLUDED+ MarMatary In NH) I yes. dawiea urger ESCRIPTION OF OPERATIONS Deb. NIA y EIG2869443 07/1212019 071I2/2020 y ^ STATUTE ER EL EACH ACCIDENT S I,000.000 E.L. DISEASE -EA EMPLOYEE S 1.000,000 E.L DISEASE -POLICY LRRT S 1.000.000 DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES (ACORD 181. AdolUonal Remarks Seh"We, may ba atbew B I11ala aped M raqulnal) City of Santa Ana, officers. agents. employees. and volunteers are named as additional insured on the General Liability policy pursuant to written contract, agreement, or memorandum of understanding. The General Liability policy includes a Waivet of Subregation. Primary & Von -Contributory wording and 30 day notice of cancellation as required by written contract (see attached). Workers Compensation includes a blanket Waiver of Subrogation (see attached). 11MVIEWED & APPROVED SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE By Risk NAGEMENT DIVISION ACCORDANCE WITH THE POLICY PROVISIOEXPIRATION DATE THEREOF, NOTICE NS. BE DELIVERED IN City of Santa Ana Risk Manegemem Division 272019 AI1TIr DREPREBENTATIVE -� 20 Civic Center Plain, 41h Floor oa ) Santa ACA 92702 CARAA AIr ... . _ �- S ACORD reserved. ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD