HomeMy WebLinkAbout25K - AGMT - SECURITY SRVSREQUEST FOR
COUNCIL ACTION
CITY COUNCIL MEETING DATE:
MAY 16, 2017
_ TITLE: _ _
AGREEMENT WITH U.S. SECURITY ASSOCIATES,
INC. FOR UNARMED SECURITY GUARD SERVICES
AT VARIOUS CITY FACILITIES
(STRATEGIC PLAN NO. 6, 1C),
RECOMMENDED ACTION
CLERK OF COUNCIL USE ONLY:
APPROVED
❑ As Recommended
❑ As Amended
❑ Ordinance on 111 Reading
❑ Ordinance on 2n° Reading
❑ Implementing Resolution
❑ Set Public Hearing For
CONTINUED TO
FILE NUMBER
Authorize the City Manager and Clerk of the Council to execute an agreement with U.S. Security
Associates, Inc., to perform unarmed security guard services at various City locations, for the three -year
period beginning June 1, 2017, and expiring May 31, 2020, with compensation of $1,131,732 annually and
an additional $22,800 contingency, for a total agreement amount not to exceed $3,463,596, with
provisions for two 1 -year renewal options exercisable by the City Manager and City Attorney, subject to
nonsubstantive changes approved by the City Manager and City Attorney.
DISCUSSION
In efforts to provide a safe environment to the public and City staff, the City has contracted for security
guard services at the Santa Ana Regional Transportation Center, City Hall, Main Library, Newhope
Library, City Yard, Police Department, Centennial Park, and the Santa Ana Zoo at Prentice Park. The
current contract for security services at these locations was awarded to G4S Secure Solutions on May 2,
2011. That agreement is set to expire on May 31, 2017.
On March 4, 2017, City staff released a Request for Proposals (RFP) for unarmed security guard services
for the facilities referenced above (Exhibit 1). The addition of services at Birch Park increased the number
of City facilities under the contract to a total of nine. The RFP was advertised on March 4, 2017, on the
online bid management and publication system the City utilizes to advertise for bids, RFPs, and Requests
for Qualifications. A summary of the proposal invitations and proposals received is as follows:
15 Vendors attended mandatory pre - proposal meeting (0 Santa Ana vendors)
7 Proposals received
0 Proposals received from Santa Ana vendors
Proposals were received on April 4, 2017, and evaluated by an evaluation committee comprised of
representatives from the Police Department, Parks and Recreation, Finance and Management Services,
and Public Works Agencies. The evaluation committee conducted interviews with the four highest- scoring
proposers. The evaluation results are as follows, based on the total average score:
25K -1
Agreement with U.S. Security Associates for Unarmed Security Guard Services
May 16, 2017
Page 2
Firm Location Average Score Annual Proposed
rpp
G4S Secure Solutions (USA) Inc.
Anaheim
85
$ 1,486,628.54
U.S. Security Associates
Fullerton
83
$ 1,210,638.00"
GSSi, Inc.
Wilmington
82
$ 1,413,051.04
Cypress Security LLC
Santa Fe Springs
82
$ 1,352,447.88
Due to budgetary constraints PRCSA staff recommended reducing staffing levels at the Main Library
decreasing the annual cost to $1,131,732.
Following the evaluation process, staff evaluated the level of service needed at the Main Library. Due to
budgetary constraints, PRCSA staff adjusted the number of guards at the library. PRCSA staff believes
that with the higher level guard and changes in how guards patrol from US Security Associates, the change
in staffing will result in equal or greater service. This reduction adjusted the U.S. Security Associates
proposed annual fee from $1,210,638 to $1,131,732. In addition, PRCSA will be adding one new security
guard at Birch Park to serve the Senior Center.
The evaluation committee determined that the proposal submitted by U.S Security Associates was
thoroughly responsive to the RFP (Exhibit 2). U.S. Security Associates is highly qualified, reputable, and
has proven experience with similar contracts, as demonstrated by its municipal service contracts with the
County of San Diego, County of Mohave and City of Tucson.
In addition, U.S. Security brings state -of- the -art technology that will provide real -time incident reporting and
transparency of operations, including compliance tracking, GPS tracking, and daily tracking to ensure officer
accountability. Each guard assigned to the Santa Ana account will have a smart phone allowing them to
check in for tour patrols and provide incident reports instantaneously.
U.S. Security Associates has demonstrated the organizational credentials, resources, and experience
necessary to provide the City of Santa Ana's desired level of service. Based on the information provided in
the proposal, interview, and references, staff has determined that U.S. Security Associates will provide the
best quality of service at a competitive cost to the City and therefore requests Council execution of the
agreement for unarmed security services (Exhibit 3).
Staff has added an option for the City Council to consider extending the current agreement with G4S under
the same terms of the agreement on a month -to -month basis. This option will provide the City additional
time that is needed to properly transition between service providers and develop options on alternative
service delivery models that provide operation efficiency and budgetary cost savings.
STRATEGIC PLAN ALIGNMENT
Approval of this item supports the City's efforts to meet Goal #6 Community Facilities & Infrastructure,
Objective #1 (establish and maintain a Community Investment Plan for all City assets), Strategy C (invest
resources and technology to extend the service life of existing infrastructure to protect the City's investment
and support a high quality of life standard).
25K -2
Agreement with U
May 16, 2017
Page 3
S. Security Associates for Unarmed Security Guard Services
ENVIRONMENTAL IMPACT
There is no environmental impact associated with this action.
FISCAL IMPACT
Funding for this agreement is available in the FY 2016/17 Budget and will be budgeted in future years in
the following accounts:
Accounting Unit
FY 16/17
FY 17/18
FY 18/19
FY 19/20
01111150 62300
Library-Adult Services
$ 20,218
$ 245,411
$ 245,411
$ 225,194
01111150 62300
Library-Adult Services
$ 2,047
$ 24,566
$ 24,566
$ 22,519
01113220 62300
Zoo- Recreation and
Community Services
$ 1,025
$ 12,303
$ 12,303
$ 11,278
01113230 62300
Recreation and
Community Services
$ 1,780
$ 21,362
$ 21,362
$ 19,581
01113230 62300
Recreation and
Community Services
$ 1,780
$ 21,362
$ 21,362
$ 19,581
01114403 62300
Police Building and
Facility
$ 4,110
$ 54,317
$ 54,317
$ 50,207
06717650 62300
PWA -SARTC Operations
$ 21,678
$ 265,141
$ 265,141
$ 243,463
08510138 62300
City Yard Operations
$ 10,503
$ 126,033
$ 126,033
$ 115,531
07310100 62300
Building Maintenance
$ 31,170
$ 384,037
$ 384,037
$ 352,867
TOTAL
$ 94,311
$1,154,532
$1,154,532
$1,060,221
25K -3
Agreement with U.S. Security Associates for Unarmed Security Guard Services
May 16, 2017
Page 4
Executive Director
Public Works Agency
Gerardo Mouet
Executive Director
Parks, Recreation & Community Services
Agency
FM:GPL
Exhibits: 1. RFP 17 -032
2. U.S. Security Associates Proposal
3. Agreement
APPROVED AS TO FUNDS AND ACCOUNTS:
Francisco Gutierrez
Executive Director
Finance anagement Services Agency - -
Acting Chief of Police
Santa Ana Police Department
25K -4
REQUEST FOR PROPOSALS (RFP)
FOR UNARMED SECURITY GUARD SERVICES AT VARIOUS CITY FACILITIES
Release:
Issue Date:
Mandatory Preproposal Meeting:
Proposal Due Date:
Presentation/Interviews:
Projected Award Date:
RFP # 17 -032
Santa Ana Public Works Agency
20 Civic Center Plaza
Santa Ana, CA 92701
Gabriela P. Lomeli
Project Specialist
(714) 565 -2692 Office
_lomelil<LSanta- ana.ory
KEY RFP DATES:
Tuesday, March 14, 2017
Thursday, March 23, 2017 — 9:00 a.m.
Tuesday, April 4, 2017 — 3:00 p.m.
April 19, 2017
May 16, 2017
Exhibit 1
25K -5
Fred Mousavipour
Executive Director
Public Works Agency
NOTICE INVITING PROPOSALS
NOTICE IS HEREBY GIVEN that proposals will be received from qualified firms to provide unarmed
security guard services at various City facilities. Responses to the Request for Proposals (RFP) will be
accepted until Tuesday, April 4th at 3:00 PM. If further information is required, contact Gabriela P.
Lomeli at glomeli( ,santa- ana.ore.
All notifications, updates and addenda will be posted on the City's current RFP Bid page htto://www.santa-
ana.org/finance /vendor registration.asa. Proposers shall be responsible for monitoring the site to obtain
information regarding this solicitation. Failure to respond to required updates may result in a determination
of a nonresponsive proposal.
The successful proposer must possess a valid Private Patrol Operator license from the State of California
Department of Consumer Affairs, Bureau of Security and Investigative Services. A Santa Ana Business
License is required prior to the scheduled award date of this contract.
MAILED, DELIVERED BY HAND, or COURIERED proposals will be accepted as follows:
City of Santa Ana
Gabriela P. Lomeli
Public Works Agency — Yd Floor Reception, Ross Annex
20 Civic Center Plaza
Santa Ana, CA 92701
It is the responsibility of the proposer to ensure that any proposals submitted shall have sufficient time to be
received by the City of Santa Ana prior to the proposal due date and time. Questions regarding this Request
for Proposals shall be made in writing via e-mail to Gabriela P. Lomeli at glomeli n,santa- ana.ore.
The receiving time in the Public Works Agency, 20 Civic Center Plaza, Santa Ana, CA 92701, Ross
Annex, Third Floor, will be the governing time for acceptability of proposals. Late proposals will
NOT be considered and will be returned to proposer unopened. Telegraphic, electronic, and facsimile
proposals will not be accepted.
ONLY SEALED RFP RESPONSES ARE ACCEPTABLE
DO NOT E -MAIL RFP RESPONSES
DO NOT FAX RFP RESPONSES
City of Santa Ana Security Guard Services RFP 17 -032 Page 2
25K -6
CITY OF SANTA ANA
REQUEST FOR PROPOSAL FOR UNARMED SECURITY GUARD SERVICES AT
VARIOUS CITY FACILITIES
TABLE OF CONTENTS
I.
INTRODUCTION
5
II.
PERIOD OF CONTRACT
6
III.
OPTION OF RENEWAL
6
IV.
FISCAL NONFUNDING CLAUSE
6
V.
PROPOSAL DEPOSIT AND PERFORMANCE BOND
6
VI.
SCOPE OF WORKISERVICES
7
VII.
GENERAL INFORMATION
7
VIII.
COORDINATION
8
IX.
PROPOSER RESPONSIBILITIES
8
X.
LICENSE REQUIREMENTS
8
XI.
PROPOSERS MINIMUM QUALIFICATIONS
8
XII.
PERFORMANCE REQUIREMENTS
9
XIII.
ACCOUNT MANAGER/SUPPORT STAFF
9
XIV.
INITIATION/KICK OFF MEETING
9
XV.
CITY BUSINESS LICENSE
10
XVI.
ADDENDA
10
XVII.
RULES FOR PROPOSALS
10
XVIH.
PROTEST
10
XIX.
PREPROPOSAL MEETING
10
XX.
E -MAIL COMMUNICATIONS AND
INTERPRETATIONS /CLARIFICATIONS
11
XXI.
SUBIVHTTAL INFORMATION AND DEADLINE
11
XXII.
SUBNHTTAL REQUIREMENTS
11
XXIII.
CONTRACTOR SELECTION — PROPOSAL AND EVALUATION
13
XXIV.
REVIEW EVALUATION RESULTS AND AWARD
15
EXHIBIT A — SCOPE OF SERVICES 16
EXHIBIT B — PROPOSER'S CERTIFICATION and PROPOSAL ITEM PRICING 41
EXHIBIT C — PROPOSER'S MINIMUM QUALIFICATIONS 44
EXHIBIT D — RELEVANT WORK HISTORY 46
EXHIBIT E— PROPOSER'S STATEMENT 48
EXHIBIT F — CERTIFICATION OF NONDISCRIMINATION BY CONTRACTOR 50
City of Santa Ana Unarmed Security Guard Ser`M' P
L� f��7 Page 3
EXHIBIT G — RESPONSIBLE PROPOSER — SUPPLEMENTAL QUESTIONNAIRE
52
EXHIBIT H — NONCOLLUSION AFFIDAVIT
56
EXHIBIT I — SAMPLE ADDITIONAL INSURED ENDORSEMENT
58
EXHIBIT J — SAMPLE AGREEMENT
59
City of Santa Ana Unarmed Security Guard Se ry8 g-
�5K b v Page
a �
7
i�
e
C
CITY OF SANTA ANA
REQUEST FOR PROPOSAL FOR UNARMED SECURITY GUARD SERVICES AT
VARIOUS CITY FACILITIES
I. INTRODUCTION
The City of Santa Ana is issuing this Request for Proposals (RFP) to provide unarmed
security guard services at the following locations:
The Santa Ana Regional Transportation Center (SARTC)
1000 East Santa Ana Boulevard
Santa Ana, CA 92701
City Hall
20 Civic Center Plaza
Santa Ana, CA 92701
The Santa Ana Corporate Yard
215 South Center Street
Santa Ana, CA 92703
The Santa Ana Zoo at Prentice Park
1801 East Chestnut Avenue
Santa Ana, CA 92701
The Santa Ana Library Central Library
26 Civic Center Plaza
Santa Ana, CA 92701
Newhope Branch Library
122 North Newhope Street
Santa Ana, CA 92703
Centennial Park
3000 West Edinger Avenue
Santa Ana, CA 92704
City of Santa Ana Unarmed Security Guard Ser �iSW9
LL ``�� Page 5
Santa Ana Senior Center
424 W. Third St.
Santa Ana, CA 92701
Santa Ana Police Department
60 Civic Center Plaza
Santa Ana, CA 92701
II. PERIOD OF CONTRACT
Unless earlier terminated as allowed for in the agreement, contract term shall be for a
period of three (3) years. The contract term is anticipated to commence after City
Council award of this contract and upon receipt and approval of all required bonds
and insurance documents. The projected contract award date is May 16, 2017, with
contract start date as June 1, 2017, and maybe adjusted as necessary. If funding
becomes unavailable, City can terminate contract with thirty (30) day notice to
vendor.
III. OPTION OF RENEWAL
The term of this agreement shall have provision for two, one -year renewal options
subject to written notice of agreement by both parties, pursuant to approval of the
City Manager and City Attorney. Said extension shall be subject to the same terms
and conditions as the present agreement. No price increase will be considered
during the contract term or renewal options.
IV. FISCAL NONFUNDING CLAUSE
In the event sufficient budgeted funds are not available fora new fiscal period, the
City shall retain the right to notify the provider of such occurrence in writing at least
thirty (30) days before the end of the current fiscal period and terminate the contract
on the last day of the current fiscal period without penalty or expense to the City.
V. PROPOSAL DEPOSIT AND PERFORMANCE BOND
A proposal deposit in the amount of five percent (5 %) of the total proposed
annual contract amount set forth in Exhibit B shall accompany each proposal.
The proposal deposit must be in the form of a bid bond, cashier's check, certified
check, bank draft, letter of credit, trust company treasurer's check, or money order.
Checks shall be payable to the City of Santa Ana. NO PERSONAL OR
COMPANY CHECKS WILL BE ACCEPTED. Proposal deposit of the
unsuccessful proposers shall be returned upon award of contract by the City.
The successful proposer shall supply a performance bond in the amount of one -
hundred percent (100 %) of the successfully awarded total annual contract
amount of the proposal prior to execution of the contract. Upon receipt of the
performance bond, the proposal deposit will be returned. The proposal deposit is
City of Santa Ana Unarmed Security Guard Se�v z5jcW1 O
K 1 Page 6
subject to be forfeited if the successfitl proposer fails to execute the written contract
and furnish the required performance bond, or to satisfy any other conditions present
within a reasonable time as determined by the City. The performance bond is to be
renewed annually and submitted by the contractor in the amount of the total annual
contract amount.
VI. SCOPE OF WORK/SERVICES
The scope of work may include any and all work efforts related to the Security Guard
Services as set forth in EXHIBIT A - SCOPE OF SERVICES.
The contractor shall be an independent contractor capable of providing experienced,
knowledgeable and professional staff. The contractor shall be responsive and
maintain excellent working relationships with city residents, businesses, government
officials and City staff. The contractor shall provide adequate staffing levels at all
times and adhere to established schedules.
The contractor shall comply with all federal, state and local laws, riles, regulations,
ordinances, and statutes.
VII. GENERAL INFORMATION
A. The term of the contract will begin after the contract award by the City
Council and approval of required bonds no later than June 1, 2017.
B. When determined appropriate, the City will provide information in its
possession relevant to preparation of required information in RFP. The City
will provide only the staff assistance. and documentation specificallyxefezzed
to herein.
C. The proposer shall be responsible for retaining data, records and
documentation for the preparation of the required information. These
materials shall be made available to the City as requested by the City.
D. This RFP does not commit the City to pay costs incurred in preparation of a
response to this RFP. All costs incurred in the preparation of the proposal, the
submission of additional information, attendance at preproposal conference,
negotiations with City, and/or any other aspect of a proposal prior to award of
a written contract will be borne by the proposer. The City reserves the right to
accept or reject the combined or separate components of this proposal in part
or in its entirety or to waive any informality or technical defect in the
proposal.
E. All data, documents and other products used, developed, or produced during
response preparation of the RFP will become property of the City. All
responses to the RFP shall become property of the City. Proposer information
City of Santa Ana Unarmed Security Guard Selw pol A Page 7
identified as proprietary information shall be maintained confidential, to the
extent allowed under the California Public Records Act.
F. The City reserves the right to reject, replace and approve any and all
subcontractors. All subcontractor(s) shall be identified in the response to the
RFP and the City reserves the right to reject any subcontractor(s).
Subcontractors shall be the responsibility of the prime contractor and the City
shall assume no liability of such subcontractors.
VIII. COORDINATION
IX.
Coordination by the awarded proposer with the City, other contractors, and agencies
will be required to achieve satisfactory and timely delivery of the required services.
Coordination may include, but not be limited to, coordination with neighborhood and
civic groups, local and /or state agency boards, and attendance at City Commission,
Agency, and Council meetings.
The City will decide the manner in which the coordination efforts with be conducted.
At the City's option, coordination efforts may be performed by the proposer's direct
contact, by the proposer acting through the City or by the City only. When
coordination efforts require agreements, such agreements shall be coordinated
through the City.
The selected proposer will assume responsibilities for all services in its proposal. The
selected proposer shall identify a sole point of contact with the greatest knowledge in
regard to the required service operations and contractual matters, including payment
of any and all charges resulting from the Agreement.
X. LICENSE REQUIREMENTS
In accordance with Section 3300 of the California Public Contract Code, the City has
determined that the proposer shall possess a license in the classification specified in
the Notice Inviting Proposals,
XI. PROPOSER MINIMUM QUALIFICATIONS
A. Proposer shall be in the business of providing Security Guard Services for
a large municipality or a government agency for at least five (5) years.
B. Proposer shall not have failed to complete a municipal contract within the
last 3 years.
C. Must have trained and certified security guards with at least three (3) years
of professional experience.
City of Santa Ana Unarmed Security Guard Services RFP
25K -1 2 Page 8
D. Proposer shall possess all permits, licenses, and credentials required to
provide security guard services; and
E. Shall have the ability to furnish the necessary personnel, equipment, and
supplies to provide security guard services.
XII. PERFORMANCE REQUIREMENTS
The successful Contractor(s) shall clearly demonstrate the ability to:
• Provide security guards that possess and exercise strong personal interactive
skills when dealing with the public and have exemplary personal appearance;
• Accurately track and submit incident reports in a timely manner;
• Have technology available for real time reporting; highly desirable
• Have adequate staff of trained security guard professionals to meet the
demand; and
• Demonstrate a strong employee retention plan.
XHL ACCOUNT MANAGER/ SUPPORT STAFF
A. Contractor shall provide a dedicated competent account manager who
shall be responsible for the City accounticontract. The account manager
shall receive all orders from the City and shall be the primary contact for
all issues regarding Proposer's response to this RFP and any contract
which may arise pursuant to this RFP,
B. Contractor shall also provide adequate, competent support staff that shall
be able to service the City during normal business hours; Monday through
Friday. Such representative(s) shall be knowledgeable about the contract,
services offered, able to identify, and resolve quickly any issues including
but not limited to order and invoicing problems.
C. Contractor account manager shall be familiar with City requirements,
standards, and work with City staff to ensure that established standards are
adhered to.
XIV. INITIATIONAUCK OFF MEETING
The successful proposer will be required to meet with City staff prior to
commencement of services or at any time as required by the City, to discuss and
agree on operational issues including transition of services and scheduling.
City of Santa Ana Unarmed Security Guard 9 Se2 P�
LL Page 9
XV. CITY BUSINESS LICENSE
The selected proposer shall be required to obtain a City of Santa Ana Business license
within thirty (30) days of selection and must provide a copy to the City projects
manager or designee prior to commencing any work in Santa Ana.
XVI. ADDENDA
Any subsequent changes in RFP from the date of preparation to date of submittal will
result in an addendum or amendment by the issuing office. Notification of such
addendum or amendment shall be effected by posting on City's website, as set forth
in the Notice Inviting Proposals.
XVII. RULES FOR PROPOSALS
The signer of the RFP must declare in writing that the only person, persons, company,
or parties interested in the proposal as principals are named therein; that the proposal
is made without collusion with any other person, persons, company, or parties
submitting a proposal; that it is in all respects fair and in good faith without collusion
or fraud, and that the signer of the proposal has full authority to bind the proposer
(Exhibit H).
XVIH. PROTESTS
Proposer with concerns or rebuttal of any staff determination of non - responsiveness
or non - responsibility may submit, in writing within five (5) business days, to the
Project Manager, any concerns regarding the RFP process or staff determination.
Such writing shall be considered by the City Manager or his designated
representative, and may be acted upon within five (5) business days. If no action is
taken within such time, there shall be no change to the staff determination. The
exercise by Proposer of its right to submit written concerns shall be a condition
precedent to seeking judicial review of any award of a contract hereunder.
XIX. MANDATORY PRE - PROPOSAL MEETING
A mandatory pre - proposal meeting for all sites is scheduled for Thursday. March
23. 2017 at 9am. A brief meeting will take place at the Santa Ana Regional
and following this meeting all sites will be visited. The meeting will include a
detailed discussion of the project, schedule, relevant details of the service etc. and
will be followed by a question- and - answer session. All questions must be submitted
in written form and City will respond via an Addendum that will be posted at
http: / /www.santa- ana.org /finance /vendor registration.asp. City will respond by e-
mail to written questions or requests for clarifications. Said e-mail will be sent to pre -
proposal attendees. It is highly recommended that proposer operation/field
supervisors attend this meeting.
City of Santa Ana Unarmed Security Guard S�v FP w Page 1 14 a 10
It is the Proposer's full responsibility to view and inspect the areas to be serviced in
accordance with this specification.
XX. E -MAIL COMMUNICATIONS AND INTERPRETATIONS /
CLARIFICATIONS
To facilitate the RFP process, proposers are required to monitor the City's Bid and
RFP page at htti): / /www.santa- ana.org/finance /vendor registration asp. No oral
interpretations will be made by the City to any proposer as to the meaning of
requirements identified herein, including the Scope of Services and Terms and
Conditions. Every request for such an interpretation must be made in writing via
e -mail to the project manager at lomeli c+santa- ana.org. Significant interpretations
or clarifications will be made by an addendum to this RFP, which will be posted to
the website. Addenda may become part of the agreement documents.
XXI. SUBMITTAL INFORMATION AND DEADLINE
Proposals are due to the City of Santa Ana, at the date, time, and location set forth on
the Notice Inviting Proposals. Faxed and e-mail proposals will not be accepted.
XXII. SUBMITTAL REQUIREMENTS
The RFP is intended to assess and evaluate each firm's capabilities as they apply to
the proposed project.
Submittal of Proposal
A. Four (4) copies of the response to the RFP shall be signed by a company official
with the power to bind the company.
B. One (I) copy of the submittal on a compact disc, USB flash drive or equivalent.
C. Structure your proposal to include the Scope of Services response, general time
implementation schedule, fees /contract price, and exhibits.
Each firm must address each of the following items in its response to the RFP:
A. Statement of Qualifications - In order to maintain uniformity, the Statement of
Qualifications must be limited to a MAXIMUM of 25 PAGES (excluding
front and back covers, section dividers and required exhibits). The page
limitation includes all appendices, attachments, and supplemental information.
The following information is required:
1. Cover Letter — A letter signed by a principal or authorized representative
who can make legally binding commitments for the entity.
City of Santa Ana Unarmed Security Guard Se P
15 Page 11
2. Firm and Personnel Experience: A profile of the firm's experience,
including the names and experience of personnel and sub consultants
who will be providing services. At a minimum, this should include the
project manager /principal agent, associates in charge when project
manager /principal agent is unavailable, key personnel, and an
organization chart identifying only those who will perform work for the
proposed project and the percentage of each individual's time devoted to
this project. The project manager /principal agent shall be the primary
contact person to represent your firm and will be the person to conduct
the presentation, if invited for an interview. Include firms experience
with tour verification and real time reporting capabilities.
3. Implementation Plan: Proposer shall submit a general description of the
deliverables and timelines to complete the project and include firm start
date after award and approval on Tuesday, May 16, 2017.
Proposed plan for employee retention: Proposer shall submit a plan
describing methods and initiatives designed to promote employee
retention and demonstrate adequate levels of staffing, if need be, to
replace guards in a timely manner.
Training Plan: Proposer must include an outline of Proposer's complete
training program.
6. Financial Responsibility (Capacity): Proposer shall submit its most
recent audited financial statement, evidencing proposer's financial
capacity to fully_perforni the required services, including provision.of
equipment and personnel expenses over a ninety (90) -day period. If
said financial statement does not reflect full ninety (90) -day operational
capacity, proposer may include a letter of credit as evidence of
supplemental capacity.
Proposal Deposit (Bid Bond): Five - percent (5 %) of the total proposed
annual contract amount of the proposal item pricing in Exhibit B. The
proposal deposit must be in the form of a RFP bond, cashier's check,
certified check, bank draft, letter of credit, trust company treasurer's
check, or money order, Checks shall be payable to the City of Santa
Ana. NO PERSONAL OR COMPANY CHECKS WILL BE
ACCEPTED. Proposal deposit of the unsuccessful proposers shall be
returned upon award of contract by the City.
B. EXHIBIT B — PROPOSER'S CERTIFICATION AND PROPOSAL ITEM
PRICING
C. EXHIBIT C — PROPOSER'S MINIMUM QUALIFICATIONS
City of Santa Ana Unarmed Security Guard Services RFP
25K -16 Page 12
D. EXHIBIT D —RELEVANT WORK HISTORY
E. EXHIBIT E— PROPOSER'S STATEMENT
F. EXHIBIT F — CERTIFICATION OF NONDISCRIMINATION BY
CONTRACTOR
G. EXHIBIT G—RESPONSIBLE PROPOSER— SUPPLEMENTAL
QUESTIONNAIRE
H. EXHIBIT H —NONCOLLUSION AFFIDAVIT
EXHIBIT I — SAMPLE ADDITIONAL INSURED ENDORSEMENT FOR
COMMERCIAL GENERAL LIABILITY POLICY
The proposal must be completely responsive to the RFP. Any exceptions to
the requirements of this RFP must be included in the proposal. Such
exceptions must be included as a separate element of the proposal entitled
"Exceptions and Deviations." The Executive Director, in his sole and absolute
discretion, may authorize or deny any exceptions.
K. The City reserves the right to reject any or all proposals submitted and no
representation is made hereby that any contract will be awarded pursuant to
this RFP or otherwise. The City reserves the right to waive minor
inconsistencies in submitted Proposals.
XXIII. CONTRACTOR SELECTION — PROPOSAL AND EVALUATION
As a result of this RFP, the City intends to award a contract to the responsible
Proposer(s) whose response conforms to the RFP and whose RFP presents the
greatest value to the City, all evaluation criteria considered. The combined weight of
the evaluation criteria is greater in importance than cost in determining the greatest
value to the City. The goal is to award a contract to the Proposer(s) that proposes the
City the best quality as determined by the combined weight of the evaluation criteria.
The City may award a contract of higher qualitative competence over the lowest
priced response. In addition, the City may choose to award a contract to more than
one proposer.
The basic information that each section should contain is specified below, these
specifications should be considered as minimum requirements. Much of the material
needed to present a comprehensive proposal can be placed into one of the sections
listed. However, other criteria may be added to further support the evaluation process
whenever such additional criteria are deemed appropriate in considering the nature of
the good and /or services being solicited.
City of Santa Ana Unarmed Security Guard S—I kFPOI pa a 13
25rx 9
The evaluation process will be done in two stages which includes an initial evaluation
of the written proposal and preliminary scoring to develop a short list of Proposers
that will continue to the final stage of an oral presentation, interview and reference
checks.
The criteria for evaluating the proposals submitted will take the following items into
consideration:
A. Overall Proposal /Understanding of the Required Services .......... 25%
Proposals will be evaluated against the RFP specifications and questions
below:
I. Has proposer demonstrated a thorough understanding of the
purpose and scope of services
2. Has the proposer demonstrated that it understands the deliverables
and reports (i.e, daily incident reports, guard tour patrol reports
etc.) the City expects it to provide
B. Relevant Experience/ References .............. ............................25%
Proposals will be evaluated against the RFP specifications and the
questions below:
1. Does the proposer have experience on similar size contracts
2. Does the vendor have a minimum of five (5) years' experience
dealing with municipalities
C. Price Proposal ...................................... ............................20%
Price Proposals will be evaluated based on individual site prices submitted
in Exhibit B
D. Technology ........................................ ............................15%
Ability to provide real time incident reporting.
E. Training Plan ....................................... ............................10%
Did proposer present an acceptable training plan?
Retention Plan ................................... .............................5%
Does proposer demonstrate ability, and /or, initiatives to retain employees?
G. Oral Interview
In addition to the written proposal, the top tier proposers may be asked to
City of Santa Ana Unarmed Security Guard SeYvK iccej jRFP
z5 1 8 Page 14
make an oral presentation to the Evaluation Committee.
The Contractor should have available a principal in the company and the
contractor's proposed project manager to discuss the following:
1. The major elements of the proposal and be prepared to answer
questions clarifying the proposal details.
2. A description of similar experience the Contractor has in providing
the requested services.
3. The proposed staffing, supervision coverage, level of training,
fleet, and facility resources identified to provide the requested
services.
4. A copy of an invoice sent to a public entity; and
5. Any other area the City finds necessary to address
The proposals will be reviewed by an Evaluation Committee of City staff members.
The committee will evaluate proposers based on the response to the RFP and the City
evaluation criteria set forth above. A final score will be calculated for each submitted
proposal and sued to rank the proposers. The committee may interview the top tier of
proposers on Wednesday, April 19, 2017, and recommend award of the contract to
the proposer who will provide the best quality service at minimum cost to the City.
The City reserves the right to negotiate pricing and for additional terms. City
reserves the right to begin negotiations and enter into a contract without an interview
or further discussions.
XXIV. REVIEW EVALUATION RESULTS AND AWARD
Proposals will become public record after award of contract.. Interested, offerors may
submit a written request with a self - addressed stamped envelope to receive results of
the evaluation. Proposer information identified as proprietary information shall be
maintained confidential, to the extent allowed under the California Public Records
Act. Submit your request to City of Santa Ana, Public Works Agency - Administrative
Division, 20 Civic Center Plaza M -21, P.O. Box 1988, Santa Ana, CA 92701.
City of Santa Ana Unarmed Security Guard S12, FP
��� � 9 Page 15
EXHIBIT A
CITY OF SANTA ANA
REQUEST FOR PROPOSALS FOR SECURITY GUARD SERVICES AT VARIOUS
CITY FACILITIES
GENERAL SCOPE OF SERVICES
1. General Conditions
Contractor shall furnish all necessary labor, supervision, uniforms, and equipment in
accordance with the provisions, terms and conditions set forth in this RFP.
2. License and Permits
Contractor and assigned personnel shall possess all licenses and permits required b the
California Department-of Consumer Affairs,.Bureau of Security and.Staffing
requirements for each site are provided in Exhibit B Staffing Schedules.
3, Security Guard Minimum Qualifications
City staff will review the qualifications of the guards assigned to the respective sites. The
City reserves the right to disapprove Contractor personnel assigned to this contract. The
Contractor will remove and replace immediately any personnel deemed unacceptable to
the Contract Manager.
Security guards are required to meet the minimum qualifications listed below prior to
their initial assignment. Contractor shall ensure that written documentation of the criteria
listed below of all security guards assigned under the provisions of this contract are kept
on file at Contractor's place of business. Failure to do so may result in the termination of
the contract and subsidiary contracts.
(a) Education- Guards must possess a high school diploma or G.E.D. equivalent
and must have the ability to speak, read, and write the English language,
understand and carry out oral and written directions, think and act quickly and
City of Santa Ana Unarmed Security Guard Selvicce�s�2 Page ��KK LL a 16
effectively in emergencies, and write accurate and clear reports. Some
locations will require guards to be bilingual (see Scope by Location)
(b) Experience - Guards assigned to work under this Contract must have had prior
security guard experience of relevant nature.
(c) Knowledge /Skills- Guards must have experience using and ability to use a
typewriter, word processor, or computer terminal. Guards must have the
ability to construct and write clear and accurate detailed reports.
(d) Guard Registration Card- Guards must at all times, be in possession of a
current guard registration card issued by the California Department of
Consumer Affairs while assigned to the City contract. Temporary guard cards
are not acceptable.
(e) Drug Testing- All guards shall successfully pass a pre - employment drug
screening examination within six (6) months of their assignment. Drug testing
will be arranged for the guards by the Contractor at its own expense prior to
assignment at any City facility.
(f) Background Check- Contractor shall certify that all personnel have
successfully passed a criminal background check prior to assignment to any
City facility.
(g) Training- Guards are required to have received training in First Aid and CPR,
with current certification, as well as training in security and emergency
procedures, crowd control, and public relations. First Aid and CPR training
will be arranged for the guards by the.Contractor at its own expense prior to
assignment to any City facility.
(h) Physical/Mental Qualifications- Guards assigned to work under this contract
must be mentally alert and capable of exercising good judgment,
implementing instructions and assimilating necessary specialized training.
Medical examination of guards to assure their physical fitness shall be
conducted at the Contractor's expense, prior to the initial request for clearance
and annually thereafter,
(i) Performance- Substandard performance of any kind will not be allowed, The
City reserves the right to refuse or reject any assigned guard, who, in the
City's belief, fails to meet the minimum requirements as set forth in this
Contract.
(j) Driver's License- Guards must possess and carry in their possession while on
duty a valid California Driver's License issued by the CA Department of
Motor Vehicles.
City of Santa Ana Unarmed Security Guard SeARM A Page 17
(k) Probationary Period- New guards assigned to the City contract will be
placed on a six month probationary period during which time their skills will
be assessed periodically by both Contractor and City staff. To ensure
satisfactory completion of the probationary period, City staff, at his /her
discretion, may require a written exam and /or oral review.
4. 24 -Hour Communications Capability
Contractor shall maintain a 24 -hour communication center, Contractor shall be
responsible for the proper operation and security of its pages, radios, cellular phones and
chargers.
5. Uniforms and Equipment
Contractor shall provide uniforms to employees who are assigned to work on the contract
at no additional expense to those employees or the City. Uniforms shall include winter
jackets and rain gear. Uniforms shall bear a patch identifying the Contractor. Uniforms
are subject to City approval. Pictures of Contractor uniforms are to accompany
Contractors RFP response.
G. Supervision
Supervision of assigned personnel shall be provided daily, 7 days a week, as assigned.
The Supervisor shall be available to meet with City staff when requested. Supervisors
shall conduct on -site inspections of assigned personnel at least twice per week.
Supervisors shall have prior security experience, know and understand the operational
aspect.of the.security.business, bean appropriate role model, and have an ability to teach,
guide and direct effectively. Supervisors shall employ measurable performance criteria
in their evaluation of employees. It is desirable to have supervisors emerge from within
the ranks of those assigned to the contract. This achieves continuity and assures the
experienced security guards are at the forefront of protecting the City's employees,
clients and assets.
City Hall, Main Library and the SARTC each require an on -site supervisor to manage the
guards assigned to these locations.
7. Training
Contractor shall provide the following training at no additional expense to the City.
(a) Training of newly assigned guards: Contractor will be expected to provide
up to eight (8) hours of training to newly assigned guards at the City facilities.
At SARTC, three (3) Rill days of on -site training is required.
(b) Training of substitute guards:
Substitute guards shall be able to fill in and complete all duties of the
regularly assigned guard, when needed.
City of Santa Ana Unarmed Security Guard Services RFP
25K-22 Page 18
(c) Refresher training:
Refresher training shall e provided upon request of the City. Refresher
training shall be designed to ensure that all security guards are proficient at
their duties. The refresher training shall address any issue brought to the
Contractor's attention by the City staff, who is requesting the refresher
training.
(d) Health and safety orders:
Contractor shall provide safety training as required by the California
Department of Industrial Relations and Cal -OSHA (California - Occupational
Safety and Health Administration).
8. Registered Personnel
Contractor shall keep records that ensure all assigned guards have received their training,
registrations and permits as required by State and local authorities. Additionally,
Contractor shall ensure that all guards timely renew their training, registrations and
permits as required by State and local authorities. The City may inspect such
documentation at any time upon request.
9. Post Orders (Duties) and Operating Procedures
Prior to staffing an account, Contractor shall provide the following at no addition expense
to the City.
(a) Meet with Management and /or City staff at each facility and review current
security guard post orders (duties) and operating procedures;
(b) Amend current post orders and operating procedures, as necessary, to the
mutual agreement of both parties, in writing;
(c) Hold an_orientation/training meeting with assigned personnel, at which time
they shall be given a written copy; and;
(d) Provide a written copy to Project Manager
Contractor shall establish a specific set of post orders and operating procedures for each
facility. This post order and operating procedures shall be completed within ten (15) days
following the contract start date. Contractor shall not seek additional monies from the
City for establishing the post orders and operating procedures.
10. Review of Post Orders, Procedures and Performance
Contractor shall review the security guard post orders, operating procedures, and
performance of security guards with designated City staff on a quarterly basis. Post
orders and operating procedures shall be updated as necessary to ensure an optimum level
of service and documentation of post orders and procedures. Any revisions shall also be
clearly conveyed to assigned personnel, and they shall each receive a revised written
copy. The facility site supervisor shall also receive a revised written copy.
11. Appearance and Grooming
City of Santa Ana Unarmed Security Guard Sept $ $:23 Page 19
Assigned personnel shall arrive at work well groomed, in a professional manner, and in
the appropriate uniform of the company. Uniform must include badge, company
designation patch, nametag and required communication equipment. Uniforms shall be
in respectable condition, fitted properly, cleaned, pressed, and present a professional
appearance. Assigned personnel shall not accessorize their uniforms. Assigned
personnel shall wear their shirts tucked inside their slacks. Assigned personnel shall not
lean against walls, stand with their hands in their pockets, or adopt an unprofessional
conduct or posture.
12. Responding and Reporting
In the event of the breach of City property, the Contractor will be instructed to contact
their home base, who will contact authorities and designated City staff for each facility.
Contractor will not place themselves in danger by confronting dangerous individuals.
13. Guard Duties (general)
Typical duties of the security guards assigned to the City facilities include, but are not
limited to, the following:
• Making rounds of inspection to determine that fences, gates, doors and windows
are properly closed and /or locked or otherwise properly secured.
• Check -in with a Guard Tour -like system to ensure the entire site is monitored
frequently and on a regular basis.
• Investigating unusual or suspicious conditions or activities.
• Preventing trespass on, damage to, or theft of City property.
Inspecting parking areas.
• Enforcing security regulations.
• Interacting in a professional manner with the public.
• Assist the public with directions when needed.
• Be a visible presence in the gate entrance area.
• Responding to building alarms.
• Ensuring gates and fences are closed on the weekends when most City facilities
are closed.
• Notifying appropriate City personnel and local authorities when emergencies
occur.
• Respond to request by City facility site management.
• If need be, occasional assistance with crowd flow.
• Report any unsafe or dangerous conditions or circumstances to City facility site
manager.
14. Cooperation with Law Enforcement
Contractor and assigned personnel shall cooperate with law enforcement officers from
the local agencies, including but not limited to Santa Ana Police Department, Orange and
City of Santa Ana Unarmed Security Guard Services RFP
25K -24 Page 20
Los Angeles County Sheriffs, California Highway Patrol, OCTA Police, Metrolink
Police, Amtrak Police and the Department of Homeland Security.
15. Incident Reports
Security guards shall provide, preferably via email, detailed incident reports in a timely
manner to City facility site management.
16. Additional Personnel
Contractor shall provide additional personnel upon twenty-four (24) hours advance notice
at the contracted rate. Contractor shall assure the City that Contractor will maintain a
reasonable number of trained backup personnel ready to assume assignment upon request
by the City. City -Hall location, on occasion, might require additional guard services with
shorter lead time.
17. Schedule Changes
City reserves the right to make schedule changes upon forty -eight (48) hour advance
notice to Contractor. Schedule changes shall not affect the billing rate agreed upon.
18. Double Shifts
Contracted security guards shall not work more than twelve (12) hours in any twenty -four
(24) hour period.
19. Overtime
The City will pay for only that overtime it authorizes. The City will pay Contractor a rate
of one and one -half times the normal billing rate for each person assigned to work
overtime. Request for additional services shall be billed at the normal base rate.
20. Recognized Holidays
Below are the City observed holidays. Security coverage on holidays will vary by
facility. See site specific scope located on pages 24 -40.
New Year's Day
Martin Luther King, Jr.'s Birthday
Presidents' Day
Memorial Day
Independence Day
Labor Day
Veteran's Day
Thanksgiving Day
City of Santa Ana Unarmed Security Guard S
16KF 't 5 Page 21
Friday following Thanksgiving Day
Last working day before Christmas Day
Christmas Day
21. Over -fills
Over -fills occur when Contractor supplies too many guards, guards for longer periods
than required, or guards of a higher level of pay than agreed upon between the Contractor
and the City for a particular site. The City will pay for only those services requested and
agreed to.
22. Short -fills
Short -fills occur when Contractor supplies unqualified personnel for the site assigned.
City reserves the right to refuse Contractor's personnel not in compliance with the
contract. Overtime will not be paid to Contractor to compensate for shortage of
personnel.
23. Shortfalls
Shortfalls occur when the required security services are not supplied at any post or work
site. The City will pay for only the actual time worked. If a security guard arrives late
for work or leaves early for any reason, those hours will not be paid. The absence of a
security guard at a post or work site without replacement constitutes a shortfall for a
portion of a shift and a proportional reimbursement shall be given on the invoice.
Note; The City may request a "service credit" for any shortfall (See "Set-vice Credit"
provision below.)
24, Double Bankine
Whenever it becomes necessary to assign or reassign an individual to a post for the first
time, Contractor shall arrange, at its own expense, to have the new individual "double
bank" with an experienced employee prior to having the inexperienced individual take
over any post on his or her own. Contractor shall bear the associated expense for this
double banking,
25. Excessive Turnover
Excessive turnover of guards will not be tolerated and may be cause for termination of
the contract. Turnover of assigned personnel at any City facility shall not exceed one
hundred percent (100 %) in 30 to 90 days. Contractor shall provide a list of all personnel
assigned at the start of the contract, and shall provide semi - annually, an updated list
specifically identifying the personnel that have been added and personnel that have been
removed from each site.
26. Performance
City of Santa Ana Unarmed Security Guard Selyi FP
1z 5 2 6 Page 22
Poor performance will not be tolerated. The City reserves the right to refuse or reject any
person assigned under the contract either with or without cause.
27. Service Credit
Contractor guarantees that security guards assigned to the City facilities will report on
time, fit for duty, in proper uniform, and properly instructed, oriented, and supervised.
Contractor guarantees that service requirements will be identified and will receive proper
response. Contractor will communicate regularly (at least once a month) with City
facility site management. If at any time Contractor fails to provide any services agreed,
Contractor shall issue a "service credit" to the City. A "service credit" for each incident
of failure shall be a minimum of one (1) complete security guard work shift or eight (8)
times the hourly rate charged by the contractor. Such credit shall be issued in the form of
a credit on the next available billing. Service Credit is to be paid in addition to any
deduction for hours not worked.
City of Santa Ana Unarmed Security Guard Se 2Wf27 Page 23
SITE SPECIFIC SCOPE OF SERVICES
SANTA ANA REGIONAL TRANSPORTATION CENTER
The Santa Ana Regional Transportation Center ( SARTC) is located at 1000 East Santa Ana
Boulevard, Santa Ana, CA 92701. The facility covers 6.75 acres and contains a 47,000- square-
foot terminal, two surface parking lots with a total of 282 spaces, and one four -story parking
structure with 423 spaces. A three -story pedestrian bridge takes travelers to the east train
platform. A second pedestrian bridge connects the parking structure to the main facility. The
terminal building is open from 5:00 AM to midnight daily. The parking structure is open to the
public from 4:00 AM to midnight daily.
The SARTC terminal building contains approximately 35,000 square feet of rental space, plus a
five -story theme tower that includes small meetingiconference rooms on the 4'h and 5'h floors.
Tenants include Amtrak, Greyhound Lines, Tres Estrellas de Oro, County of Orange Social
Services Program, State of California EDD, the City of Santa Ana Work Center and gift shop.
As a regional transportation hub and public services facility, various local, state, and federal
authorities have law enforcement jurisdiction within the facility, The lead authority is the Santa
Ana Police Department. The Orange and Los Angeles County Sheriffs, the California Highway
Patrol, OCTA Police, Amtrak Police, and the Department of Homeland Security are amongst the
other law enforcement agencies that hold jurisdiction. The SARTC is designated as a Homeland
Security critical infrastructure locale.
Rail and Bus Services
The SARTC functions as an inter -modal transportation facility along the Orange railroad
subdivision, within the Los Angeles San Diego (LOSSAN) corridor. The SARTC serves both
Metrolink and Amtrak commuter /passengers seven days per week. Specifically, it serves
Metrolink's Orange County and Inland Empire - Orange County commuter rail service lines, and
Amtrak's Pacific surfliner trains. Six Local OCTA and OCTA Station Link bus service routes
are available at or in the immediate vicinity of the SARTC. In addition, the SARTC also leases
space to long distance bus service providers as Greyhound and Tres Estrellas de Oro.
Workforce Development Services
City of Santa Ana Unarmed Security Guard Services RFP
25K -28 Page 24
The Santa Ana WORK Center is located within the SARTC. The WORK Center combines
resources from various agencies to provide integrated job and workforce development services,
including job search assistance, employee referrals and placement, unemployment insurance
filing, and career counseling for adults and youths. As part of the WORK Center, the State of
California EDD leases an administrative office on the first floor for staff and is not open to the
public. The City of Santa Ana and the State EDD lease the two suites on the second floor. The
administrative suite averages 14 client visits per day and the referral center suite averages 100
client visits per day. The WORK Center offices on the first and second floors are open from
7:30 AM to 5:00 PM Monday thru Thursday and every other Friday. A security guard under
separate contract by the State of California is assigned to the referral center suite during the
hours it is open to the public. It is expected that the security company awarded the contract
under this RFP will work in cooperation with the security guard assigned to the referral center
when necessary. The County of Orange Social Services Agency leases the suite on the third
floor and averages 26 client visits per day. The third floor suite is open from 7:00 AM to 5:00
PM, Monday thru Friday.
I. SCOPE
The City's objective is to provide deterrence against crimes of vandalism, theft and bodily injury
at the SARTC on a twenty-four (24) hour basis.
Management of Facility
The SARTC is owned by the City of Santa Ana and managed by the Public Works Agency.
Onsite property management services are available during normal business hours Monday
through Thursday and every other Friday. The office is closed on weekends and 11 days per
year for holidays.
This -post requires highly visible security staff with. excellent interpersonal skills and the ability
to deal with the public in a courteous manner. This post requires extensive public contact.
Guards assigned to this post must speak and understand English and be able to write clear and
concise reports. Bilingual candidates are preferred and at least one bilingual Spanish speaking
guard must be on site at all times.
General post assignments and tasks include, but are not limited to the following:
• Observe- and - report only. Guards are not expected to apprehend or physically detain any
individual.
• Patrol restrooms, main floor lobby, train loading areas, balconies and upper floors of the
building, perimeter of entire facility, parking lots, parking structure, pedestrian bridge, east
and west platforms, all stairways and all approaches onto the property.
• Using post management system to check in at designated checkpoints, minimum of 27
points.
• Actively patrol entire property.
• Maintain facility in lockdown mode when the facility is closed, unless an emergency arises
and respond only at the direction of SARTC management or emergency services.
City of Santa Ana Unarmed Security Guard Se i�OFlIhel
LL Page 25
• Periodically monitors the City's VSS surveillance system.
• Ensure that unauthorized taxis, limousines, buses, etc. do not assemble on or adjacent to the
property.
• Provide vehicle and parking control throughout the facility, as needed.
• Provide surveillance of trains, buses and passenger movement.
• Enforce the facility's unattended baggage policy and follow appropriate procedures.
• Lock down or open the facility at designated times. This will include main building, parking
structure and pedestrian bridge accesses.
• Report to SARTC management any light outages, improperly working doors and /or locks,
building leaks or leaks of any kind, any abnormality in function of mechanical, electrical or
plumbing systems, graffiti locations, suspected or observed theft or vandalism.
• Raise and lower flags at dawn and dusk.
• Check in and check out all contract personnel and provide access to service areas as
necessary.
• Provide authorized personnel access to secured sites
• Be familiar and able to enforce the SARTC Emergency Action Plan and Evacuation
Procedures.
• Maintain a log of all lost and unattended items.
• Conduct monthly check of fire extinguishers.
• In Property Manager's absence will receive and turn over bike locker and photography
applications.
• Provide tenants access to secured conference rooms.
• Ensure conference rooms are secured after use.
Shift Coverage: 24/7 security guard coverage
In addition, one supervisor to work 6am to 2pm Monday through Friday
Holiday Coverage: Regularly scheduled security guard coverage is required.
II. RESPONSIBILITY OF CONTRACTOR
The Contractor will provide services for 24 hour security coverage at this location. A guard
must be present at all times and this facility must never be left unattended. Provide a post
management system that includes efficient mechanisms for tour verification, daily activity
reports (DARs), and incident reporting (IR). This system must be complete with a reliable
computer equipped with Internet access, Microsoft Office, a printer, downloader, and any other
equipment needed in leading and monitoring the security needs of the facility.
Each security guard shall be equipped with cellular phone and all other telecommunications or
electronic equipment necessary for all security officers while on duty.
Desirable to have equipment to allow for real time reporting and tour verifications.
City of Santa Ana Unarmed Security Guard Seylr,�g 13FP 9
18k 3 o Page 26
Provide internal transportation equipment, if any, such as scooters, segways, bicycle, vehicles
etc.
Provide all document and stationary supplies needed for the successful running of this post. This
means adequate supplies of forms, ink. cartridges for printer, printer paper, all pertinent forms,
pens, writing pads, etc. THE CITY WILL NOT PROVIDE SUPPLIES.
THE SANTA ANA CORPORATE YARD
The Santa Ana Corporate Yard (Yard) is located at 215 South Center Street, Santa Ana, CA
92703. The Yard covers 12 acres between First Street on the north, Daisy Avenue on the east,
Chestnut Avenue on the south and Center Street on the west. The property includes
administrative office buildings, a central stores warehouse, a fleet and facility maintenance two -
story garage, and a single -story vehicle parking structure backed up to Chestnut Avenue. The
entire property is walled with three security gate entrances, The property houses a variety of the
City's vehicle fleet, including street sweepers, large trucks, and standard sedans. The Yard
serves as a fuel filling location for City vehicles and houses diesel and unleaded underground
storage tanks, and CNG and hydrogen above - ground storage tanks. Security guard services are
required per the shift and holiday coverage detailed in Section H below. The regular hours of
operation at the corporate yard are Monday through Friday from 6:00 a.m. to 6:00 p.m.
I. SCOPE
The City's objective is to provide the Yard with security guard service to monitor the security of
personnel, equipment, buildings, and general property. The security guard will be posted at the
guard station located at the Center Street, entrance. The guard station is equipped with a closed -
circuit TV and provides visual monitoring of the Yard area and allows monitoring of the
entrance.
The security guard shall perform the following:
a Utilize an electronic device to conduct tour verification and incident reporting.
• Observes the closed circuit TV monitoring of the Yard.
• Closes the entrance gates on the property, between 5:00 p.m. and 5:30 p.m. on weekdays.
• Opens the gates at 6 a.m. on weekdays.
• Maintains a logbook noting the name -of every individual who enters and leaves the
property and notes the time.
• Conducts a continuous observation of the Yard to maintain a secure and safe property. If
any concerns arise during the guard shift, instructions are provided with contact numbers
to the Santa Ana Police Department.
• Under no circumstance is aggressive action required.
• The security guard is required to call proper channels in the event of an unusual
observation.
• The Contractor will conduct unannounced supervisory inspections during shifts.
City of Santa Ana Unarmed Security Guard Se21gRFP3 A Page 27
The City reserves the option to increase or decrease the member of nightly or daily coverage, the
hours of coverage, and the number of days per week requested with seven days written
notification.
Shift Coverage: 1 Security Guard
6am to 8pm Monday through Thursday
24 hour coverage effective Friday at 4pm through Monday at 6am
Holiday Coverage: Regularly scheduled security guard coverage is required on these holidays.
H. RESPONSIBILITY OF CONTRACTOR
The Contractor is to provide one security guard in standard full uniform at the Guard Station
located on the west side of the Corporate Yard. Provide a post management system that includes
efficient mechanisms for tour verification, daily activity reports (DARs), and incident reporting
(IR)•
City of Santa Ana Unarmed Security Guard Setvj�es j2FE n
z5K 3L Page 28
THE SANTA ANA ZOO AT PRENTICE PARK
The Santa Ana Zoo at Prentice Park (the "Zoo ") is located at 1801 East Chestnut Avenue, Santa
Ana, California, 92701. The Zoo covers 20.5 acres including public parking areas, animal
housing, exhibits and buildings. The Zoo handles 90 species with approximately 250 animals
and 35 exhibits.
Hours of Zoo Operation
The Zoo is open to the general public Monday through Sunday (seven days per week) from
10:00 a.m. to 5:00 p.m. The Zoo is closed to the general public only two days each year on
December 25 — Christmas Day and January 1 — New Year's Day; however Zoo staff are still on
the grounds to feed and care for the animals:
Note: During days of extremely inclement weather, the Zoo Manager may decide to close the
Zoo to the public.
I. SCOPE
The City's goal is to have security guard services conduct three (3) security tour patrols nightly,
seven (7) days per week around the Zoo property perimeter and through the Zoo grounds. These
services are serve as a deterrent against crimes of vandalism and theft and to insure safety to City
property and the Zoo's animal collection during the Zoo's closed hours. The tour patrol is to
include eight (8) strategically designated locations, utilizing an electronic device to conduct tour
verification and incident reporting and is to be performed once between the hours of 7:00 p.m, to
9:00 p.m., 11:00 p.m. to 2:00 a.m. and 3:00 a.m. to.5:00 a.m.
Shift Coverage: Three night patrols, seven days a week, between the hours of:
7pm to 9pm (ls` patrol)
I 1pm to tam (2nd patrol)
3 a to 5am (3`d patrol)
Holiday Coverage: Regularly scheduled security guard coverage is required on these holidays.
II. RESPONSIBILITY OF CONTRACTOR
The Contractor provides one security officer in standard full uniform and a functioning vehicle
displaying the security company's name in clear view on the vehicle. The security officer is to
carry a cell phone or mobile radio at all times. Provide a post management system that includes
efficient mechanisms for tour verification, daily activity reports (DARs), and incident reporting
P0.
In the event of a security breach, unusual observation or concerns for the safety of the Zoo's
animals, the security officer is required to make specific contacts to City personnel and/or the
Santa Ana Police Department. Under no circrunstance is aggressive action required.
2.
City of Santa Ana Unarmed Security Guard S� F
133
Page 29
Any incident reports that arise of the nightly patrols are to be emailed immediately to the
appropriate City personnel.
The Zoo reserves the option to increase or decrease the number of nightly vehicle sweeps and the
number of days per week requested, with seven days written notification. The Contractor shall
provide all management, supervision, and overhead for all contractor's employees and shall be
solely responsible for instituting and invoking disciplinary action of employees not in
compliance with Contractor's rules and regulations, as well as any other policy established by the
contracting parties.
City of Santa Ana Unarmed Security Guard Services RFP
25K -34 Page 30
THE SANTA ANA LIBRARY
The Main Library is located at 26 Civic Center Plaza, Santa Ana CA 92701. The Main Library
provides Spanish, English and Vietnamese books, DVDs, music CDs and books on CD for
adults, teens and children. It also offers bilingual computer training and access for adults, teens
and children, as well as story times in English and Spanish and special programs for children and
families. Also available are workshops, gaming and activities for teens, and workshops for
limited English speaking adults. Bilingual tutoring for children and teens is provided in the
Library Learning Center. The Main Library is open Monday through Thursday from 10:00 a.m.
to 9:00 p.m., Friday and Saturday from 10:00 a.m. to 6:00 p.m. and Sunday 12:00 p.m. to 4:00
p.m.
The Newhope Branch Library is located at 122 North Newhope Street, Santa Ana CA
92703. The Newhope Library provides all types of books and audiovisual materials in English,
Spanish and Vietnamese for children and teens, as well as story times in English and Spanish and
special programs for children, and supports a branch of the Santa Ana Public Library Teen Club.
It offers computer access for adults, children and teens. Bilingual tutoring for children and teens
is available in the Library Learning Center. The Newhope Branch Library is open Monday
through Thursday from 2:00 p.m. to 7:00 p.m., Saturday from 10:00 a.m. to 5:00 p.m. and is
closed on Friday and Sunday.
I. SCOPE
The City's goal is to provide deterrence against crimes of vandalism, theft and bodily injury at
the two Library locations. The Contractor shall provide security guard services in and around the
Library properties as requested by the City. Contract security personnel shall assist the Library in
meeting its security objectives.
Duties Include, but are not limited to:
Roving patrol of building interior, include — but not limited to the following tasks:
1. Ensure that alarms at all emergency access doors are activated.
2. Ensure that meeting rooms are locked when not in use.
3. Watch for drug activity, vandalism and graffiti, weapons, alcohol, open food
containers and other acts that interfere with or disrupt library activities (Santa Ana
Municipal Code §2- 602.1)
4. Verify that all exterior doors are locked after normal business hours.
5. Hourly inspection of public restrooms. Advise library management of any
maintenance or repairs needs.
6. Ensure that needles, syringes or other potentially hazardous material is reported and
safely disposed.
7. Ensure that all patrons exit the library as closing time approaches
Roving patrol of exterior library area, include — but not limited to the following tasks:
City of Santa Ana Unarmed Security Guard Services RFP
25K -35 Page 31
1. Ensure all exits are free from obstruction
2. Report unauthorized use of designated Library parking spaces
3. Ensure that needles, syringes or other potentially hazardous material is reported and
safely disposed.
4. Verify that all dumpsters are locked.
5. Verify and report building exterior lighting deficiencies.
• Complete incident and daily operating reports. Provide Library Management copies of
reports on a weekly basis
• Check the security camera system daily to ensure that it is in good working order. Notify
Library Management, if malfunctions occur.
• Complete Library electronic reports for incidents in which he /she is directly involved;
take pictures, as needed, refer to camera files in documenting and identifying offenders.
• Notify Santa Ana Police Department if police intervention is required.
• Respond, as necessary, to other life safety duties as identified in post orders and standard
operating procedures.
• Direct patrons to areas within the Library and the Civic Center.
• Report building maintenance and safety concerns as necessary.
• Enforce the Safety and Security and Personal Conduct regulations outlined in the Rules
of Conduct.
• Mitigate various issues that arise in and around the Library based on Civic Center
activity.
• Escort employees, as needed, to parking locations.
• Required- guard.qualifications:
• Able to learn or have experience in the use of the library's security camera system
• Security experience in a position involving extensive public contact.
• Demonstrated ability to handle and resolve conflicts in an effective manner
• Demonstrated judgment in emergency situations
• Experience working with people with behavioral /mental health issues and/or
criminal background
• Physical dexterity; ability to act with urgency in an emergency situation without
detaining or striking the offender.
Main Library
Shift Coverage: 3 Security Guards
1 Supervisor
loam to 9pm Monday - Thursday
loam to 6pm Friday-Saturday
12pm to 4pm Sunday
(3 Security Guards, 1 Supervisor)
(3 Security Guards, 1 Supervisor)
(3 Security guards, 1 Supervisor)
Holiday Coverage: No security guard coverage is required.
City of Santa Ana Unarmed Security Guard Services RFP
25K -36
Page 32
Newhope Library
Shift Coverage: 1 Security Guard
315pm to 715pm Monday through Thursday
10 15a to 515pm Saturday
Holiday Coverage: No security guard coverage is required.
H. RESPONSIBILITY OF CONTRACTOR
The Contractor shall provide all management, supervision, and overhead for all contractor
employees and shall be solely responsible for instituting and invoking disciplinary action of
employees not in compliance with Contractor's rules and regulations, as well as any other policy
established by the contracting parties. Provide a post management system that includes efficient
mechanisms for tour verification, daily activity reports (DARs), and incident reporting (IR).
City of Santa Ana Unarmed Security Guard Services RFP
25K-37 Page 33
CENTENNIAL PARK
Centennial Park is located at 3000 West Edinger Avenue, Santa Ana, CA 92704. The park covers
70.53 acres including baseball diamonds, basketball courts, the Dan Young Soccer Complex
(four fields), a lake, a skate park, playground picnic areas, restrooms, a fire training facility, an
adult education center and the Hector Godinez High School Facility. (Hector Godinez High
School is located on Centennial Park property. The campus is not included in the area to be
serviced, however, there should be communication between the successful proposer and the
school district to effectively communicate truancy and other student related safety issues so that
they can be effectively addressed by the school district.)
I. SCOPE
The City's goal is to provide security services to serve as deterrence against crimes of vandalism,
theft and bodily injury at Centennial Park and shall perform the following:
• Perform roving patrols of interior and exterior building areas.
• Complete incident and daily operating reports.
• Respond as necessary to support other life safety duties as identified in post orders and
standard operating procedures.
• Direct patrons to areas within Centennial Park.
• Report building maintenance and safety concerns as necessary.
• Enforce Park rules as required.
• Mitigate various issues that arise in and around Centennial Park.
• Provide a bike or electric golf cart patrol. Bike patrol includes supplying the bicycle, ongoing
maintenance of bicycle, safety equipment, including gloves, knee and elbow pads, and
helmets and uniforms, including BDU pants and /or shorts, polo shirt and belt. Electric golf
cart patrol includes supplying the golf cart, ongoing maintenance of the golf cart, any safety
equipment and specialized uniforms, if required.
• Observe - and - report only. Guards are not expected to apprehend or physically detain any
individual.
• Notify Santa Ana Police Department if police intervention is required.
• Respond, as necessary, to other life safety duties as identified in post orders and standard
operating procedures.
Shift Coverage: 1 Security Guard
12pm to l Opm Saturday and Sunday
Holiday Coverage: Regularly scheduled security guard coverage is required on these holidays.
II. RESPONSIBILITY OF CONTRACTOR
The Contractor will provide security guard services approximately 20 hours per week at
Centennial Park. Provide a post management system that includes efficient mechanisms for tour
verification, daily activity reports (DARs), and incident reporting (IR).
City of Santa Ana Unarmed Security Guard Services RFP
25K -38 Page 34
BIRCH PARK
SASC /Birch Park is located at 424 West third St., Santa Ana, CA 92701. The park covers 2.6
acres including a senior center, fitness zone, outside portable restroom, and park area.
I. SCOPE
The City's goal is to provide security guard services to serve as deterrence against crimes of
vandalism, theft and bodily injury at Birch Park and include the following duties:
• Perform roving patrols of interior and exterior building areas.
• Complete incident and daily operating reports.
• Respond as necessary to support other life safety duties as identified in post orders and
standard operating procedures.
• Direct patrons to areas within Birch Park.
• Report building maintenance and safety concerns as necessary.
• Enforce Park rules as required.
• Mitigate various issues that arise in and around Birch Park.
Observe - and - report only. Guards are not expected to apprehend or physically detain any
individual.
Notify Santa Ana Police Department if police intervention is required.
Respond, as necessary, to other life safety duties as identified in post orders and standard
operating procedures.
Shift Coverage: 1 Security Guard
200am to 1:00pm Monday through Friday
Holiday Coverage: No security guard coverage is required
H. RESPONSIBILITY OF CONTRACTOR
The Contractor will provide security guard services approximately 20 hours per week at Birch
Park, Provide any safety equipment and specialized uniforms, if required.
City of Santa Ana Unarmed Security Guard Services RFP
25K -39 Page 35
CITY HALL, ROSS ANNEX CORRIDOR TO SUPERBLOCK AND O.C.
COURTHOUSE LIBRARY PARKING STRUCTURE
City Hall and the Ross Annex are located at 20 Civic Center Plaza and open Monday thru
Thursday and every other Friday, 8am to 5pm. City Hall is located within the Civic Center
Complex that includes City, County, State and Federal offices, The City Departments housed at
City Hall include City Manager's Office, Cleric of the Council, City Attorney's Office,
Community Development Agency, Personnel, Public Works Agency, Planning and Building
Agency and Finance Department. City Hall provides residents and the public with various
services ranging, but not limited to Cashier, Business License, Dog License, Planning counter,
Public Works counter, Building Plan Check, Community Preservation, Housing Administration,
Police/Fire Plan Check, Purchasing, Risk Management, Economic Development etc.
I. SCOPE
City Hall
The City's goal is to provide security services to serve as deterrence against crimes of vandalism,
theft and bodily injury at City Hall and Ross Annex and shall perform the following:
• Perform roving patrols of interior and exterior building areas.
• Complete incident and daily operating reports.
• Respond as necessary to support other life safety duties as identified in post orders and
standard operating procedures.
• Direct patrons to areas within the Civic Center.
• Mitigate various issues that arise in and around City Hall based on Civic Center activity.
• As needed, escort staff or visitors to parking locations.
• Report building maintenance and - safety concerns as necessary.
1. Four times a day — Inspect public access restrooms to maintain cleanliness and advise
building maintenance of needed corrections.
2. Daily- Check and operate City Hall ADA wheelchair lift and document.
3. Daily- Verify and report building interior lighting deficiencies.
4. Daily Evening- Secure dumpsters at loading dock. at the end of the day.
5. Daily Evening- Verify all exterior doors are locked after normal business hours.
6. Daily Evening- Verify and report building exterior lighting deficiencies.
7. Weekly- Check water pressure of all City Hall /Ross Annex drinking fountains.
8. Monthly- Check all City Hall/Ross Annex AED's per Risk Management Guidelines.
9. Monthly- Check Fire Extinguisher and sign tags for inspection per Risk Management
Guidelines.
10. As Needed- Adjust walk off mats at entries to City Hall and Ross Annex.
11. As Needed- Advise facilities management of building deficiencies; interior or
exterior.
12. As Needed- And as requested by the superintendent perform other duties as needed.
Security Guard Officers present at City Council Meetings:
City of Santa Ana Unarmed Security Guard Services RFP
25K -40 Page 36
One security guard patrols the Council Chambers perimeter and the second security guard patrols
the parking structure (Building #19) in front of City Hall to provide a safer passage to and from
Council Chambers to Building #19.
Council Meetings
Council Meetings will be held every first and third Tuesdays of the month
Officer duty hours: 1730 -2100 hours or may be extended until 2300 hours. Officers will remain
on duty until released by appropriate authority.
Two security guards will be assigned duties for the Santa Ana Council Meeting. Officers will
report no later than 1730 hours. An officer will be posted right outside of the Council Chambers.
The second officer will provide foot patrols in the parking lot immediately in front of the Council
Chambers. Officer is to monitor the area to ensure only authorized vehicles are allowed access
to park. Continue to monitor the parking lot area to deter criminal activity.
Ross Annex Corridor to Suoerblock & OC Courthouse Library Parking Structures
The Contractor will provide security guard services Monday through Friday. The City reserves
the right to adjust the guards' assignment/hours, as needed, to better serve internal and external
customers. Below are the duties for this post:
• Perform roving patrols of parking stricture interior levels, stairwells, elevators and
exterior.
• Complete incident and daily operating reports.
• Respond as necessary to support other life safety duties as identified in post orders and
standard operating procedures.
• Provide patrons with direction to areas within the Civic Center, as needed.
• Mitigate various issues that arise between Superblock and O.C. Courthouse parking
structures that serve City Hall/Ross Annex.
• As needed, escort staff or visitors to parking locations upon request if available. (More
common during dark hours)
• Report building exterior safety concerns, as necessary:
1. Daily/Evening- Verify and report parking garage and Civic Center lighting
deficiencies.
2. Daily/Evening- Verify and report parking garage elevator deficiencies.
3. Evening- Verify City Hall/Annex exterior doors are locked after normal business
hours.
4. As Needed- Maintain that stairwell access to City Hall courtyard is not obstructed for
visitor access.
5. As Needed- Advise Parks, Recreation and Community Services Agency management
of civic center deficiencies between City Hall and parking structures.
City of Santa Ana Unarmed Security Guard Services RFP
25K -41 Page 37
City Hall, Council Meeting, Ross Annex, Superblock and O.C. Court Parking Shift
Coverage:
7 Security Guards and 1 Supervisor
6am to 2pm Monday through Friday (3 Security Guards)
8am to 5pm Monday through Friday (1 Security Guard and 1 Supervisor)
2pm to l Opm Monday through Friday (3 Security Guards)
2 Security Guards assigned to work City Council Meetings
530pm to l 1pm
Holiday Coverage: No security guard coverage is required on these holidays.
II. RESPONSIBILITY OF CONTRACTOR
The Contractor will provide security guard officers to service City Hall Monday through Friday.
City Hall is closed every other Friday and security guard services are not needed on those days.
In addition, provide two security guards for the duration of the regularly scheduled Council
Meetings which occur on the first and third Tuesday of the month. Provide a post management
system that includes efficient mechanisms for tour verification, daily activity reports (DARs),
and incident reporting (1R).
City of Santa Ana Unarmed Security Guard Services RFP
25K -42 Page 38
THE SANTA ANA POLICE DEPARTMENT
The Santa Ana Police Department is located at 60 Civic Center Plaza, Santa Ana, CA 92701.
The property includes an administrative building, Jail facility, three -bay loading dock area, and a
two -story parking structure for police and authorized vehicles. The administrative building and
jail facility both have public lobbies and restrooms. The restricted area of the facility is walled
with three security gates, two of which are used for ingress /egress. The north gate is used as a
point of entry by authorized personnel only. The south gate is the main point of entry for all
vendors, deliveries, and authorized personnel. Deliveries and vendors are allowed in through
this gate during normal business hours.
I. SCOPE
The City's objective is to enhance security around the perimeter of the Police Headquarters and
Jail facility and to control entrance to the facility via the secured south gate.
The security guard shall perform the following:
• Utilize an electronic device to conduct tour verification and incident reporting.
• Monitor and control entrance access to visitors, vendors, deliveries, etc. through the
south gate
• Issue Visitor and Vendor Parking permits to authorized personnel
• Patrol the parking structure and report unauthorized vehicles parked within the facility
• Watch for irregular or unusual conditions that may create security concerns or safety
hazard
• Perform roving patrols of exterior building areas
The City reserves the option to increase or decrease the number of nightly or daily coverage, the
hours of coverage, and the number of days per week requested with seven days written
notification. The Santa Ana Police Department will conduct an abbreviated background
investigation to supplement the background conducted by Contractor.
Shift Coverage: 1 Security Guard
lam to 4pm Monday through Friday
Holiday Coverage: Security guard coverage will not be required for Thanksgiving Day,
Christmas Day and New Year's Day. All other holidays are at Site Manager discretion.
II. RESPONSIBILITY OF CONTRACTOR
The Contractor is to provide one security guard in standard full uniform at the secured south gate
entrance to the Police Department. Provide a post management system that includes efficient
mechanisms for tour verification, daily activity reports (DARs), and incident reporting (IR).
City of Santa Ana Unarmed Security Guard Services RFP
25K -43 Page 39
AS- NEEDED SECURITY FOR CITY LOCATIONS
Contractor must provide for the possibility of providing immediate security guard coverage and
related equipment at any location in the City. Security guard services include immediate security
guard coverage due to a security breach at City Hall, special meetings, any of approximately 15
local park clubhouses and community centers, City parking structures, a community learning
center, or other City location. Coverage must be provided within one hour for the duration of the
period outlined.
City of Santa Ana Unarmed Security Guard Services RFP
25K -44 Page 40
.n:__ :
CITY OF SANTA ANA
REQUEST FOR PROPOSALS FOR UNARMED SECURITY GUARD SERVICES AT
VARIOUS CITY FACILITIES
PROPOSER'S CERTIFICATION and PROPOSAL ITEM PRICING
Certification - I certify that I have read, understand and agree to the terms and conditions of this
Request for Proposals. I have examined the Scope of Services (Exhibit A) and am familiar with
the scope of work locations. I am familiar with all the existing conditions and limitation that
may impact work requests. I understand and agree that I am responsible for reporting any errors,
omissions or discrepancies to the City for clarification prior to the submission of my proposal.
Proposal Item Price - Pricing shall be based on a total monthly cost for services described in
Exhibit A. Fee must be inclusive of all costs, including but not limited to, direct and indirect
costs for labor, overhead, equipment and incidental supplies, holidays, etc.
Pricing Sheet Per Location
LINE
DESCRIPTION
:.
QUANTITY
UNIT
UN [r
WANTITY
UNIT PRICE
TOTAL
ANNUAL
PRICR I '
1
Santa Ana Regional
Transportation Center
1
Month
12
$
$
$----------- Hourly Rate- Guard (For additional hours if requested)
$----- - - - - -- Hourly Rate- Supervisor (For additional hours if requested)
2
1 City Hall
1
I Month
12
$
$
$----------- Hourly Rate - Guard or additional hours if requested)
$----------- Hourly Rate- Su ervisor (For additional hours if requested
3 1
Corporate Yard I
1
I Month
12
$
$
$----------- Hourly Rate- Guard (For additional hours if requested)
Rate- Supervisor (For additional hours if
City of Santa Ana Unarmed Security Guard Services RFP
25K -45 Page 41
4 1
Zoo at Prentice Park I
1 I
Month
12
$
$
$----------- Hourly Rate- Guard (For additional hours if requested)
$----------- Hourly Rate- Supervisor (For additional hours if requested)
5
1 Central Library
1
MontlIT
12 is
$
$----------- Hourly Rate- Guard (For additional hours if requested)
$----------- Hourly Rate- Supervisor (For additional hours if requested)
6
1 Newhope Branch Library
Month
12
Is
$
$----------- Hourly Rate- Guard (For additional hours if requested)
$----------- Hourly Rate- Supervisor (For additional hours if requested)
7
1 Centennial Park
1 1
1 Month
12
$
$
$----------- Hourly Rate- Guard For additional hours if requested
$----- - - - - -- Hourly Rate- Supervisor (For additional hours if requested)
S
1 Birch Park
I 1
I Month
1 12
Is
Is
$----------- Hourly Rate- Guard (For additional hours if requested)
$----------- Hourly Rate- Supervisor (For additional hours if requested)
9
Santa Ana Police
De artment
1 1
Month
12
$
IS
$----- - - - - -- Hourly Rate- Guard (For additional hours if requested)
$----------- Hourly Rate- Supervisor (For additional hours if requested)
Total Contract Amount (Add Lines 1 thru 9);
$
City of Santa Ana Unarmed Security Guard Services RFP
25K -46 Page 42
LEGAL NAME OF COMPANY
NUMBERS
BUSINESS ADDRESS
PRINTED NAME OF AUTHORIZED AGENT
PHONE AND FAX
TITLE
SIGNATURE OF AUTHORIZED AGENT DATE E -MAIL ADDRESS
FEDERAL ID NUMBER
NUMBER
CONTRACTOR LICENSE
THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL.
PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED
NONRESPONSIVE.
City of Santa Ana Unarmed Security Guard Services RFP
25K -47 Page 43
EXHIBIT C
CITY OF SANTA ANA
REQUEST FOR PROPOSALS FOR UNARMED SECURITY GUARD SERVICES AT
VARIOUS CITY FACILITIES
PROPOSER'S MIMINUM QUALIFICATIONS
PROPOSER Minimum Qualifications (Circle YES or NO)
a. Vendor(s) is in the business of providing unarmed security guard Services for a
municipality or government agency for at least five (5) years;
YES NO
b. Vendor has failed to finish a municipal contract term within the last five (5) years;
YES NO
If answer to question b. above is yes, please provide justification or explanation with the
municipal contract representative for verification.
C.. Vendor possesses all permits, licenses, and credentials required to perform security
guard services; and
YES NO
d. Vendor has the ability to furnish the necessary personnel, equipment, materials and
supplies necessary to provide security guard services.
YES NO
Firm:
Signed:
Printed Name:
City of Santa Ana Unarmed Security Guard Services RFP
Page 44
25K -48
THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL.
PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED
NONRESPONSIVE
City of Santa Ana Unarmed Security Guard Services RFP
25K -49 Page 45
EXHIBIT D
CITY OF SANTA ANA
REQUEST FOR PROPOSALS FOR UNARMED SECURITY GUARD SERVICES AT
VARIOUS CITY FACILITIES
RELEVANT WORK HISTORY
List and describe fully the contracts performed by your firm which demonstrate your ability to
provide the supplies, equipment or services included in the scope of the proposal specifications.
Attach additional pages if required. The City reserves the right to contact each of the references
listed for additional information regarding your firm's qualifications.
Reference
Customer Name:
Address:
Contract Amount:
Contact Individual;
Phone Number:
Facsimile Number:
Year:
Description of supplies, equipment, or services provided:
Reference
Customer Name: Contact Individual:
Address: Phone Number:
Contract Amount:
Facsimile Number;
Year:
Description of supplies, equipment, or services provided:
City of Santa Ana Unarmed Security Guard Services RFP
25K -50 Page 46
Reference
Customer
Address:
Contact Individual:
Phone Number:
Facsimile Number:
Contract Amount: Year:
Description of supplies, equipment, or services provided:
THIS FORM MUST BE CONIPLETED AND INCLUDED WITH THE PROPOSAL.
PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED
NONRESPONSIVE.
Uty of Santa Ana Unarmed Security Guard Services RFP
25K -51 Page 47
EXHIBIT E
CITY OF SANTA ANA
REQUEST FOR PROPOSALS FOR UNARMED SECURITY GUARD SERVICES AT
VARIOUS CITY FACILITIES
PROPOSE R'S STATEMENT
Proposer understands and agrees that this written RFP (or any part thereof specifically designated
and accepted by the City of Santa Ana, hereinafter City) shall constitute the entire agreement
between proposer and the City only after it has been accepted by the City Council, endorsed by the
Cleric of the Council with her signature and official seal noting hereon the action of approval of the
Council, signed by the Executive Director or his duly authorized agent, and signed by the City
Attorney, denoting his approval of the form of this document, and its execution, and when it or an
exact copy of it has been either delivered to proposer or deposited with the United States Postal
Service properly addressed to the proposer with the correct postage affixed thereto.
Proposer further agrees that upon delivery (as defined above) of the accepted agreement he /she will
famish City all required bonds and certificate of liability insurance within ten (10) days (excluding
Saturdays, Sundays and City's legal holidays), or the Rinds, check, draft, or proposer's bond
substituted in lieu thereof accompanying this proposal shall become the property of the City and
shall be considered as payment of damages due to the delay and other causes suffered by City
because of the failure to furnish the necessary bonds and because it is distinctly agreed that the proof
of damages actually suffered by City is difficult to ascertain; otherwise said funds, check drafts, or
proposer's bond substituted in lieu thereof shall be returned to the undersigned.
Proposer understands that a proposal is required for the entire work, that the estimated quantities set
forth in the RFP schedule are solely for the purpose of comparing proposals, and that final
compensation under the contract will be based upon the actual quantities of work satisfactorily
completed,
All terms contained in the specifications, the certification of nondiscrimination by contractors, and
the required insurance certificates are to be incorporated by reference into this agreement and are
made specifically as part of this RFP.
Signed:
Printed Name:
Title:
City of Santa Ana Unarmed Security Guard Services RFP
Page 48
25K -52
THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL.
PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED
NONRESPONSIVE.
City of Santa Ana Unarmed Security Guard Services RFP
25K -53 Page 49
..119 A
CITY OF SANTA ANA
REQUEST FOR PROPOSALS FOR UNARMED SECURITY GUARD SERVICES AT
VARIOUS CITY FACILITIES
CERTIFICATION OF NONDISCRINIINATION BY CONTRACTOR
The undersigned contractor or corporate officer, during the performance of this contract, certifies as
follows:
The contractor shall not discriminate against any employee or applicant for employment
because of race, color, religion, sex, or national origin. The contractor shall take affirmative
action to ensure that applicants are employed, and that employees are treated during
employment without, regard to their race, color, religion, sex, or national origin. Such action
shall include, but not be limited to, the following: employment, upgrading, demotion, or
transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other
forms of compensation; and selection for training, including apprenticeship. The contractor
agrees to post in conspicuous places, available to employees and applicants for employment,
notices to be provided setting forth the provisions of this nondiscrimination clause.
2. The contractor shall, in all solicitations or advertisements for employees placed by or on
behalf of the contractor, state that all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, or national origin.
3. The contractor shall send to each labor union or representative of workers with which he has a
collective bargaining agreement or other contract or understanding, a notice to be provided
advising the said labor union or workers' representatives of the contractor's commitments
under this section, and shall post copies of the notice in conspicuous places available to
employees and applicants for employment.
4. The contractor shall comply with all provisions of Executive Order 11246 of September 24,
1965, and of the rules, regulations, and relevant orders of the Secretary of Labor,
The contractor shall furnish all information and reports required by Executive Order 11246 of
September 24, 1965, and by rules, regulations, and orders of the Secretary of Labor, or
pursuant thereto, and will permit access to his /her books, records, and accounts by the
administering agency and the Secretary of Labor for purposes of investigation, to ascertain
compliance with such rules, regulations, and orders.
6. In the event of the contractor's noncompliance with the nondiscrimination clauses of this
contract or with any of the said rules, regulations, or orders, the contract may be canceled,
terminated, or suspended in whole or in part and the contractor may be declared ineligible for
further government contracts or federally assisted construction/services contracts in
accordance with procedures authorized in Executive Order 11246 of September 24, 1965,and
City of Santa Ana Unarmed Security Guard Services RFP
25K -54 Page 50
such other sanctions may be imposed and remedies invoiced as provided in Executive Order
11246 of September 24, 1965, or by rule, regulations, or order of the Secretary of Labor, or as
otherwise provided by law.
The contractor shall include the portion of the sentence immediately preceding paragraph 1
and the provisions of paragraphs 1 through 7 in every subcontract or purchase order unless
exempted by rules, regulations, or orders of the Secretary of Labor issued pursuant to Section
204 of Executive Order 11246 of September 24, 1965, so that such provisions will be binding
upon each subcontract or purchase order as the administering agency may direct as means of
enforcing such provisions, including sanctions for noncompliance; provided, however, that in
the event the contractor becomes involved in, or is threatened with, litigation by a
subcontractor or vendor as a result of such direction by the administering agency, the
contractor may request that the United States enter into such litigation to protect the interests
of the United States.
8. Pursuant to California Labor Code Section 1735, as added by Chapter 643 Stats. 1039, and as
amended,
no discrimination shall be made in the employment of persons because of race, religious
creed, color national origin, ancestry, physical handicaps, mental condition, marital status, or
sex of such persons, except as provided in Section 1420, and any contractor violating this
section is subject to all the penalties imposed for a violation of the chapter.
Printed
Title:
THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL.
PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED
NONRESPONSIVE.
City of Santa Ana Unarmed Security Guard Services RFP
25K -55 Page 51
EXHIBIT G
CITY OF SANTA ANA
REQUEST FOR PROPOSALS FOR UNARrNIED SECURITY GUARD SERVICES AT
VARIOUS CITY FACILITIES
RESPONSIBLE PROPOSER — SUPPLEMENTAL QUESTIONNAIRE
1. How many years has your organization been in business in California as a contractor under
your present business name and license number?
If you performed same business under a different business name with same ownership and
operation management and changed name due to, but not limited to, bankruptcy, loss, or
license, please complete an additional and separate questionnaire.
2. What is your firm's average gross revenue for the last three years?
Is your firm currently the debtor in a bankruptcy case?
❑ Yes ❑ No
If "yes," indicate the case member, bankruptcy court, and the date on which the petition was
filed.
Case Number Bankruptcy Court Date Filed
4. Was your firm in bankruptcy any time during the last five years? (This question refers only
to a bankruptcy action that was not described in answer to Question 2, above.)
❑ Yes ❑ No
If "yes," indicate the case number, bankruptcy court, and the date on which the petition was
filed.
Case Number
Bankruptcy Court
Has any California State License Board license held by your firm
managing employee or responsible managing officer been suspended
years? ❑ Yes ❑ No
Date Fited
or its responsible
within the last five
6. At any time in the last five years, has your. firm been assessed and paid liquidated damages
after completion of a project, under a services contract with either a public or private
owner? ❑ Yes ❑ No
City of Santa Ana Unarmed Security Guard Services RFP
25K -56 Page 52
Has your firm ever defaulted on a contract?
❑ Yes ❑ No
If "yes," explain on a separate page.
8. In the last five years has your firm, or any firm with which any of your company's owners,
officers or partners was associated, been debarred, disqualified, removed, or otherwise
prevented fiom bidding on, or completing, any government agency project for any reason?
❑ Yes ❑ No
If "yes," explain on a separate page. State the name of the organization debarred, the year
of the event, the owner of the project, and the basis for the action.
9. In the past five years, has any claim against your firm concerning your firm's work on a
project, been filed in court or arbitration?
❑ Yes ❑ No
If "yes," on a separate page identify the claim(s) by providing the project name, date of the
claim, name of the claimant, the name of the entity the claim was filed against, a brief
description of the nature of the claim, the court and case member, and a brief description of
the status of the claim (pending or, if resolved, a brief description of the resolution.)
10. In the past five years, has your firm made any claim against a project owner concerning
work on a project or payment for a contract, and filed that claim in court or arbitration?
❑ Yes ❑ No
If "yes," on a separate page identify the claim(s) by providing the project name, date of the
claim, name of the claimant, the name of the entity the claim was filed against, a brief
description of the nature of the claim, the court and case member, and a brief description of
the status of the claim (pending or, if resolved, a brief description of the resolution.)
11. At any time during the past five years, has any surety company made any payments on your
firm's behalf as a result of a default, to satisfy any claims made against a performance or
payment bond issued on yoiu firm's behalf in connection with a project, either public or
private? ❑ Yes ❑ No
12. In the last five years, has any insurance carrier, for any form of insurance, refused to renew
the insurance policy for your firm?
❑ Yes ❑ No
13. Has your firm or any of its owners, officers, or partners ever been liable in a civil suit, or
found guilty in a criminal action, for malting any false claim or material misrepresentation
to any public agency or entity?
❑ Yes ❑ No
City of Santa Ana Unarmed Security Guard Services RFP
25K-57 Page 53
14. Has your firm or any of its owners, officers or partners ever been convicted of a federal or
state crime of fraud, theft, or any other act of dishonesty?
❑ Yes ❑ No
If "yes," identify on a separate page, the person or persons convicted, the court case and
number, the crimes and the year convicted.
15. If your firm was required to pay a premium of more than one percent for a performance and
payment bond on any project(s) on which your firm worked at any time during the last
three years, state the percentage that your firm was required to pay. You may provide an
explanation for a percentage rate higher than one percent, if you wish to do so.
16. During the last five years, has your firm ever been denied bond credit by a surety company,
or has there ever been a period of time when your firm had no surety bond in place during a
project when one was required?
❑ Yes ❑ No
17. Has Cal -OSHA cited and assessed penalties against the contractor or its associates for any
"serious," "willful' or "repeat' violations of its safety or health regulations in the past five
years? ❑ Yes ❑ No
(Note: If you have filed an appeal of a citation, and the Occupational Safety and Health
Appeals Board has not yet ruled on your appeal, you need not include information about it.)
If "yes," on a separate page describe the citations, the party against whom the citation was
made, date of citation, nature of the violation, project on which the citation was issued,
owner of the project, and the amount of penalty paid, if any. State the case member and the
date of any OSHAB decision.
18. Has the Federal Occupational Safety and Health Administration cited and assessed
penalties against the contractor or its associates in the past five years?
❑ Yes ❑ No
(Note: If an appeal of the citation has been filed and the Appeals Board has not yet ruled,
or there is a court appeal pending, you need not include information about the citation.)
If "yes," on a separate page describe the citation, the party against whom the citation was
made, date of citation, nature of the violation, project on which the citation was issued,
owner of project, and the amount of penalty paid, if any. State the case number and date of
any decision.
City of Santa Ana Unarmed Security Guard Services RFP
25K -58 Page 54
19. During the last five years, has there been more than one occasion in which the General
contractor or its associates have been penalized or required to pay back wages for failure to
comply with the federal Davis -Bacon prevailing wage requirements?
❑ Yes ❑ No
If "yes," on a separate page, describe the violator, nature of each violation, name of the
project, date of its completion, the public agency for which it was constructed, the number
of employees who were initially underpaid and the amount of back wages and penalties
that were assessed.
THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL.
PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED
NONRESPONSIVE.
City of Santa Ana Unarmed Security Guard Services RFP
25K -59 Page 55
EXHIBIT H
CITY OF SANTA ANA
REQUEST FOR PROPOSALS FOR UNARMED SECURITY GUARD SERVICES AT
VARIOUS CITY FACILITIES
NONCOLLUSION AFFIDAVIT
NON - COLLUSION AFFIDAVIT
(Title 23 United States Code Section 112 and
Public Contract Code Section 7106)
To the CITY OF SANTA ANA
In accordance with Title 23 United States Code Section 112 and Public Contract Code 7106 the
proposer declares that the proposal is not made in the interest of, or on behalf of, any undisclosed
person, partnership, company, association, organization, or corporation; that the proposal is
genuine and not collusive or sham; that the proposer has not directly or indirectly induced or
solicited any other proposer to put in a false or sham proposal, and has not directly or indirectly
colluded, conspired, connived or agreed with any proposer or anyone else to put in a sham
proposal, or that anyone shall refrain from bidding; that the proposer has not in any manner,
directly or indirectly, sought by agreement, communication, or conference with anyone to fix the
proposal price of the proposer or any proposer, or to fix any overhead, profit, or cost element of
the proposal price, or of that of any other proposer, or to secure any advantage against the public
body awarding the contract of anyone interested in the proposed contract; that all statements
contained in the proposal are true; and, further, that the proposer has not, directly or indirectly,
submitted his or her proposal price or any breakdown thereof, or the contents thereof, or
divulged information or data relative thereto, or paid, and will not pay, any fee to any
corporation, partnership, company association, organization, bid depository, or to any member or
agent thereof to effectuate a collusive or sham proposal.
Note: The above noncollusion affidavit is part of the proposal. Signing this proposal on the
signature portion thereof shall also constitute signature of this noncollusion affidavit. Proposers
are cautioned that malting a false certification may subject the certifier to criminal prosecution.
State of California, County of
Subscribed and sworn to (or affirmed) before me on this day of ,
20_, by , proved to me on the basis of satisfactory evidence to
be the person(s) who appeared before me.
Notary Public Signature Notary Public Seal
City of Santa Ana Unarmed Security Guard Services RFP
Page 56
25K -60
THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL.
PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED
NONRESPONSIVE.
City of Santa Ana Unarmed Security Guard Services RFP
25K -61 Page 57
EXHIBIT I
CITY OF SANTA ANA
REQUEST FOR PROPOSALS FOR UNARMED SECURITY GUARD SERVICES AT
VARIOUS CITY FACILITIES
SAMPLE ADDITIONAL INSURED ENDORSEMENT
FOR COMMERCIAL GENERAL LIABILITY POLICY
Insurance Company
This endorsement modifies such insurance as is afforded by the provisions of Policy
# relating to the following:
The City of Santa Ana, 20 Civic Center Plaza, Santa Ana, California 92701; its officers,
employees, agents, volunteers and representatives are named as additional insureds
( "additional insureds ") with regard to liability and defense of suits arising from the
operations and uses performed by or on behalf of the named insured.
With respect to claims arising out of the operations and uses performed by or on behalf of
the named insured, such insurance as is afforded by this policy is primary and is not
additional to or contributing with any other insurance carried by or for the benefit of the
additional insureds.
This insurance applies separately to each insured against whom claim is made or suit is
brought except with respect to the company's limits of liability. The inclusion of any
person or organization as an insured shall not affect any right which such person or
organization would have as a claimant if not so included,
4. With respect to the additional insureds, this insurance shall not be cancelled, or materially
reduced in coverage or limits except after thirty (30) days written notice has been given to
the City of Santa Ana, 20 Civic Center Plaza, Santa Ana, California 92701,
(Completion of the following, including countersignature, is required to make this endorsement
effective.)
Effective
as a part of Policy #
Issued to
Named Insured
Countersigned by
Authorized Representative
this endorsement form
City of Santa Ana Unarmed Security Guard Services RFP
25K -62 Page 58
EXHIBIT J
CITY OF SANTA ANA
REQUEST FOR PROPOSALS FOR UNARMED SECURITY GUARD SERVICES AT
VARIOUS CITY FACILITIES
SAMPLE AGREEMENT
CONSULTANT AGREEMENT
THIS AGREEMENT is made and entered into this _ day of , 201_ by and between
a sole ownership entity, (hereinafter "Consultant'), and the City of Santa
Ana, a charter city and municipal corporation organized and existing under the Constitution and
laws of the State of California (hereinafter "City ").
RECITALS
A. The City desires to retain a consultant having special skill and knowledge in the
field of
B. Consultant represents that Consultant is able and willing to provide such services
to the City.
C. In undertaking the performance of this Agreement, Consultant represents that it is
knowledgeable in its field and that any services performed by Consultant under
this Agreement will be performed in compliance with such standards as may
reasonably be expected from a professional consulting firm in the field.
NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the
terms and conditions hereinafter set forth, the parties agree as follows:
SCOPE OF SERVICES
Consultant shall perform those services as set forth in Exhibit A, and incorporated by
reference to this Agreement. Consultant's proposal is also incorporated by reference as though
fully set forth herein.
2. COMPENSATION
a. City agrees to pay, and Consultant agrees to accept as total payment for its
services, the rates and charges identified in Exhibit B and incorporated by
reference to this Agreement. The total sum to be expended under this Agreement
shall not exceed $ for the term of the Agreement.
City of Santa Ana Unarmed Security Guard Services RFP
25K -63 Page 59
b. Payment by City shall be made within forty -five (45) days following receipt of
proper invoice evidencing work performed, subject to City accounting
procedures. Payment need not be made for work which fails to meet the
standards of performance set forth in the Recitals which may reasonably be
expected by City.
3. TERM
This Agreement shall commence on the date first written above and terminate on
, unless terminated earlier in accordance with Section 15, below. The term of this
Agreement may be extended upon a writing executed by the City Manager and the City
Attorney.
4. INDEPENDENT CONTRACTOR
Consultant shall, during the entire term of this Agreement, be construed to be an
independent contractor and not an employee of the City. This Agreement is not intended nor
shall it be construed to create an employer - employee relationship, a joint venture relationship, or
to allow the City to exercise discretion or control over the professional manner in which
Consultant performs the services which are the subject matter of this Agreement; however, the
services to.be provided by Consultant shall be provided in a manner consistent with all
applicable standards and regulations governing such services. Consultant shall pay all salaries
and wages, employer's social security taxes, unemployment insurance and similar taxes relating
to employees and shall be responsible for all applicable withholding taxes.
5. OWNERSHIP OF MATERIALS
This Agreement creates a non - exclusive and perpetual license for City to copy, use,
modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property
embodied in plans, specifications, studies, drawings, estimates, and other documents or works of
authorship fixed in any tangible medium of expression, including but not limited to, physical
drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared
or caused to be prepared by Consultant under this Agreement ( "Documents & Data ").
Consultant shalt require at[ subcontractors to agree in writing that City is granted a non - exclusive
and perpetual license for any Documents & Data the subcontractor prepares under this
Agreement. Consultant represents and warrants that Consultant has the legal right to license any
and all Documents & Data. Consultant makes no such representation and warranty in regard to
Documents & Data which were provided to Consultant by the City. City shall not be limited in
any way in its use of the Documents and Data at any time, provided that any such use not within
the purposes intended by this Agreement shall be at City's sole risk.
6. INSURANCE
Prior to undertaking performance of work under this Agreement, Consultant shall
maintain
and shall require its subcontractors, if any, to obtain and maintain insurance as described below:
City of Santa Ana Unarmed Security Guard Services RFP
Page 60
25K -64
a. Commercial General Liability Insurance. Consultant shall maintain commercial
general liability insurance naming the City, its officers, employees, agents,
volunteers and representatives as additional insured(s) and shall include, but not
be limited to protection against claims arising from bodily and personal injury,
including death resulting therefrom and damage to property, resulting from any
act or occurrence arising out of Consultant's operations in the performance of this
Agreement, including, without limitation, acts involving vehicles. The amounts
of insurance shall be not less than the following: single limit coverage applying to
bodily and personal injury, including death resulting therefrom, and property
damage, in the total amount of $1,000,000 per occurrence, with $2,000,000 in the
aggregate. Such insurance shall (a) name the CITY, its officers, employees,
agents, volunteers and representatives as additional insured(s); (b) be primary
with respect to insurance or self - insurance programs maintained by the CITY; and
(c) contain standard separation of insureds provisions.
b. Business automobile liability insurance, or equivalent form, with a combined
single limit of not less than $1,000,000 per occurrence. Such insurance shall
include coverage for owned, hired and non -owned automobiles.
C. Worker's Compensation Insurance. In accordance with the California Labor
Code, Consultant, if Consultant has any employees, is required to be insured
against liability for worker's compensation or to undertake self - insurance. Prior
to commencing the performance of the work under this Agreement, Consultant
agrees to obtain and maintain any employer's liability insurance with limits not
less than $1,000,000 per accident.
d. If Consultant is or employs a licensed professional such as an architect or
engineer: Professional liability (errors and omissions) insurance, with a combined
single limit of not less than $1,000,000 per claim with $2,000,000 in the
aggregate.
e. The following requirements apply to the insurance to be provided by Consultant
pursuant to this section:
(i) Consultant shall maintain all insurance required above in full force and
effect for the entire period covered by this Agreement.
(ii) Certificates of insurance shall be furnished to the City upon execution of
this Agreement and shall be approved by the City.
(iii) Certificates and policies shall state that the policies shall not be cancelled
or reduced in coverage or changed in any other material aspect, by
consultant, without thirty (30) days prior written notice to the City.
(iv) Consultant shall supply City with a fully executed additional insured
endorsement.
City of Santa Ana Unarmed Security Guard Services RFP
25K -65 Page 61
f. If Consultant fails or refuses to produce or maintain the insurance required by this
section or fails or refuses to furnish the City with required proof that insurance
has been procured and is in force and paid for, the City shall have the right, at the
City's election, to forthwith terminate this Agreement. Such termination shall not
affect Consultant's right to be paid for its time and materials expended prior to
notification
of termination. Consultant waives the right to receive compensation and agrees to
indemnify the City for any work performed prior to approval of insurance by the
City.
INDEMNIFICATION
Consultant agrees to defend, and shall indemnify and hold harmless the City, its officers,
agents, employees, consultants, special counsel, and representatives from liability: (1) for
personal injury, damages, just compensation, restitution, judicial or equitable relief arising out of
claims for personal injury, including death, and claims for property damage, which may arise
from the negligent operations of the Consultant or its Consultants, subcontractors, agents,
employees, or other persons acting on their behalf which relates to the services described in
section 1 of this Agreement; and (2) from any claim that personal injury, damages, just
compensation, restitution, judicial or equitable relief is due by reason of the terms of or effects
arising from this Agreement. This indemnity and hold harmless agreement applies to all claims
for damages, just compensation, restitution, judicial or equitable relief suffered, or alleged to
have been suffered, by reason of the events referred to in this Section or by reason of the terms
of, or effects, arising from this Agreement. The Consultant further agrees to indemnify, hold
harmless, and pay all costs for the defense of the City, including fees and costs for special
counsel to be selected by the City, regarding any action by a third party challenging the validity
of this Agreement, or asserting that personal injury, damages, just compensation, restitution,
judicial or equitable relief due to personal or property rights arises by reason of the terms of, or
effects arising from this Agreement. City may make all reasonable decisions with respect to its
representation in any legal proceeding. Notwithstanding the foregoing, to the extent Consultant's
services are subject to Civil Code Section 2782.8, the above indemnity shall be limited, to the
extent required by Civil Code Section 2782.8, to claims that arise out of, pertain to, or relate to
the negligence, recklessness, or willful misconduct of the Consultant.
8. INTELLECTUAL PROPERTY INDEMNIFICATION
Consultant shall defend and indemnify the City, its officers, agents, representatives, and
employees against any and all liability, including costs, for infringement of any United States'
letters patent, trademark, or copyright infringement, including costs, contained in the work
product or documents provided by Consultant to the City pursuant to this Agreement.
9. RECORDS
Consultant shall keep records and invoices in connection with the work to be performed
under this Agreement. Consultant shall maintain complete and accurate records with respect to
City of Santa Ana Unarmed Security Guard Services RFP
Page 62
25K -66
the costs incurred under this Agreement and any services, expenditures, and disbursements
charged to the City for a minimum period of three (3) years, or for any longer period required by
law, from the date of final payment to Consultant under this Agreement. All such records and
invoices shall be clearly identifiable. Consultant shall allow a representative of the City to
examine, audit, and make transcripts or copies of such records and any other documents created
pursuant to this Agreement during regular business hours. Consultant shall allow inspection of
all work, data, documents, proceedings, and activities related to this Agreement for a period of
three (3) years from the date of final payment to Consultant under this Agreement.
10. CONFIDENTIALITY
If Consultant receives from the City information which due to the nature of such
information is reasonably understood to be confidential and /or proprietary, Consultant agrees
that it shall not use or disclose such information except in the performance of this Agreement,
and further agrees to exercise the same degree of care it uses to protect its own information of
like importance, but in no event less than reasonable care. "Confidential Information" shall
include all nonpublic information. Confidential information includes not only written
information, but also information transferred orally, visually, electronically, or by other means.
Confidential information disclosed to either party by any subsidiary and /or agent of the other
party is covered by this Agreement. The foregoing obligations of non -use and nondisclosure
shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is,
through no fault of the Consultant disclosed in a publicly available source; (c) is in rightful
possession of the Consultant without an obligation of confidentiality; (d) is required to be
disclosed by operation of law; or (e) is independently developed by the Consultant without
reference to information disclosed by the City.
11. CONFLICT OF INTEREST CLAUSE
Consultant covenants that it presently has no interests and shall not have interests, direct
or indirect, which would conflict in any manner with performance of services specified under
this Agreement.
12. NOTICE
Any notice, tender, demand, delivery, or other communication pursuant to this
Agreement shall be in writing and shall be deemed to be properly given if delivered in person or
mailed by first class or certified mail, postage prepaid, or sent by fax or other telegraphic
communication in the manner provided in this Section, to the following persons:
To City: Cleric of the City Council
City of Santa Ana
20 Civic Center Plaza (M -30)
P.O. Box 1988
Santa Ana, CA 92702 -1988
Fax 714- 647 -6956
With courtesy copies to:
City of Santa Ana Unarmed Security Guard Services RFP
25K-67 Page 63
Executive Director —
City of Santa Ana
20 Civic Center Plaza (M -)
P.O, Box 1988
Santa Ana, California 92702
Fax 714- 647-
and
City Attorney
City of Santa Ana
20 Civic Center Plaza (M -29)
P,O. Box 1988
Santa Ana, California 92702
Fax 714- 647 -6515
To Consultant;
A party may change its address by giving notice in writing to the other party. Thereafter, any
communication shall be addressed and transmitted to the new address. If sent by mail,
communication shall be effective or deemed to have been given three (3) days after it has been
deposited in the United States mail, duly registered or certified, with postage prepaid, and
addressed as set forth above. If sent by fax, communication shall be effective or deemed to have
been given twenty-four (24) hours after the time set forth on the transmission report issued by the
transmitting facsimile machine, addressed as set forth above. For purposes of calculating these
time frames, weekends, federal, state, County or City holidays shall be excluded.
13. EXCLUSIVITY AND AMENDMENT
This Agreement represents the complete and exclusive statement between the City and
Consultant regarding the subject matter herein, and supersedes any and all other agreements, oral
or written, between the parties. In the event of a conflict between the terms of this Agreement
and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not
be modified except by written instrument signed by the City and by an authorized representative
of Consultant. The parties agree that any terms or conditions of any purchase order or other
instrument that are inconsistent with, or in addition to, the terms and conditions hereof, shall not
bind or obligate Consultant or the City. Each party to this Agreement acknowledges that no
representations, inducernents, promises or agreements, orally or otherwise, have been made by
any party, or anyone acting on behalf of any party, which are not embodied herein.
14. ASSIGNMENT
Inasmuch as this Agreement is intended to secure the specialized services of Consultant,
City of Santa Ana Unarmed Security Guard Services RFP
Page 64
25K -68
Consultant may not assign, transfer, delegate, or subcontract any interest herein without the prior
written consent of the City and any such assignment, transfer, delegation or subcontract without
the City's prior written consent shall be considered null and void. Nothing in this Agreement
shall be construed to limit the City's ability to have any of the services which are the subject to
this Agreement performed by City personnel or by other consultants retained by City.
15. TERMINATION
This Agreement maybe terminated by the City upon thirty (3 0) days written notice of
termination. In such event, Consultant shall be entitled to receive and the City shall pay
Consultant compensation for all services performed by Consultant prior to receipt of such notice
of termination, subject to the following conditions:
a. As a condition of such payment, the Executive Director may require Consultant to
deliver to the City all work product completed as of such date, and in such case
such work product shall be the property of the City unless prohibited by law, and
Consultant consents to the City's use thereof for such purposes as the City deems
appropriate.
b. Payment need not be made for work which fails to meet the standard of
performance specified in the Recitals of this Agreement.
16. NON - DISCRIMINATION
Consultant shall not discriminate because of race, color, creed, relation, sex, marital status,
sexual orientation, age, national origin, ancestry, or disability, as defined and prohibited by
applicable law, in the recruitment, selection, training, utilization, promotion, termination or other
employment related activities or in connection with any activities under this Agreement.
Consultant affirms that it is an equal opportunity employer and shall comply with all applicable
federal, state and local laws and regulations.
17. JURISDICTION -VENUE
This Agreement has been executed and delivered in the State of California and the
validity, interpretation, performance, and enforcement of any of the clauses of this Agreement
shall be determined and governed by the laws of the State of California. Both parties further
agree that Orange County, California, shall be the venue for any action or proceeding that may
be brought or arise out of, in connection with or by reason of this Agreement.
18. PROFESSIONAL LICENSES
Consultant shall, throughout the term of this Agreement, maintain all necessary licenses,
permits, approvals, waivers, and exemptions necessary for the provision of the services
hereunder and required by the laws and regulations of the United States, the State of California,
the City of Santa Ana and all other governmental agencies. Consultant shall notify the City
immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals,
City of Santa Ana Unarmed Security Guard Services RFP
25K-69 Page 65
waivers, and exemptions. Said inability shall be cause for termination of this Agreement.
19. MISCELLANEOUS PROVISIONS
a. Each undersigned represents and warrants that its signature hereinbelow has the
power, authority and right to bind their respective parties to each of the terms of
this Agreement, and shall indemnify City fully, including reasonable costs and
attorney's fees, for any injuries or damages to City in the event that such authority
or power is not, in fact, held by the signatory or is withdrawn.
b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully
set forth in the body of this Agreement.
IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year
first above written.
ATTEST:
MARIA D. HUIZAR
Cleric of the Council
APPROVED AS TO FORM:
SONIA R. CARVALHO
City Attorney
LE
Name of Attorney
City Attorney
CITY OF SANTA ANA
City Manager
RECOMMENDED FOR APPROVAL: CONSULTANT
Name
Executive Director— (Agency)
(NAME)
('Title)
City of Santa Ana Unarmed Security Guard Services RFP
Page 66
25K -70
EXHIBIT A
SCOPE OF SERVICES
City of Santa Ana Unarmed Security Guard Services RFP
25K -71 Page 67
FEE SCHEDULE (OR) RATES AND CHARGES
City of Santa Ana Unarmed Security Guard Services RFP
Page 68
25K -72
oft Exhibit 2
Proposal to Provide Safety
and Security Services
Submitted to:
City of Santa Ana
Submitted by:
Amy Figueroa -Bearn
Business Development Manager
1400 N. Harbor Blvd, 7th Floor, Fullerton, CA 92835
657- 217 -1506, afigueroa @ussecurityassociates.com
April 4, 2017
STATEMENT OF CONFIDENTIALITY
The enclosed proposal is submitted for review to the addressed recipient and the
recipient's designated review board in connection with a request for proposal for
security services. Unless otherwise stated, enclosed information and attachments
submitted are confidential and considered trade secret. This information is not to
be shared or disseminated to parties other than the intended audience.
�gY;iR /n� v pttY Fq�ty �rinrY� _ • '.
s f ®K Y�5
U.S. Security Associates, Inc. • www.ussecurityassociates.com • 866.735.9418 • info @ussecurityassociates.com
25K -73
Ms. Gabriela Lomeli, Project Specialist
Santa Ana Public Works Agency
20 Civic Center Plaza, Santa Ana, CA 92701
Dear Ms. Lomeli,
Thank you for the opportunity to provide our proposal for the City of Santa Ana. Our mission is to consistently deliver
the highest quality, most reliable, cost - effective and friendly safety and security services program. We will achieve this
by fully leveraging the best talent, proprietary practices, and exclusive technology to achieve full transparency and
compliance, while meeting program goals and reducing your overall business risk.
The security industry is undergoing significant consolidation. Yet, over the past three years, less than 10% of our growth
has come from acquisitions, while 90% has been driven by organic growth of existing and new clients served. Simply
stated, our focus continues to be on getting better, rather than bigger, and investing our management and branch
attention (and capital) into client service enhancements and leading edge systems capabilities.
U.S. Security Associates (USA) welcomes the opportunity to present to you the many key factors that distinguish us as
a leader in the marketplace. This starts with our unique value proposition, which can be summarized as follows:
"OfficerForcesM x DataForcesM = Better Outcomes"
The core of our mission is to protect your people, assets and brands and to do so in the most Safe. Secure. Friendly."
manner. By combining the best trained, most motivated and highly recognized Security Officers in the industry, with
the most robust data - driven intelligence, we can achieve the best outcomes (as defined by City of Santa Ana).
USA brings deep industry knowledge working with municipalities along with clear accountability and a client- centric
approach to provide you with the fullest range of services. With more than two decades of success providing security
services to major city facilities across the country, and working with local law enforcement to keep the city's residents,
employees, and assets safe, USA is your most capable single source solutions provider.
Our company's top priority starts with safety, and we are committed to facilitating the best and most comprehensive
safety and security program for the City of Santa Ana. With proven best practices and advanced technology, we seek
to better understand the underlying patterns that create risk. Using our proprietary P3 Technology PlatformsM and
leveraging extensive data sources, we can analyze and optimize in real -time the performance of your security program.
To achieve the best customer service experience and outcomes, we commit to provide the City of Santa Ana with the
most extensive and on -going Officer training, development and recognition. Our industry exclusive SecuritySTARSsM
initiative is designed to challenge and champion our Officers in order to provide the skills required to meet and exceed
your goals.
We are committed to raising the bar for your security program by anticipating your needs while consistently providing:
• The proper staffing, training and supervisory Friendly, dedicated and customer service
oversight oriented Officer force
Insights into any evolving security threats Data - driven intelligence through the most
• Site - specific security customization as risks change advanced, proprietary technology
USA understands that this is a very critical decision. We see a tremendous opportunity for us both to establish a deep
partnership focused on achieving the best outcomes for City of Santa Ana. Working together, and with a clear sense of
what is required and possible, we can confidently say we are best positioned and aligned organizationally from top to
bottom, to meet and exceed your expectations.
We welcome any questions and look forward to discussing the merits of our proposal with you. This proposal is valid
for 45 days and our bid is contingent upon our ability to negotiate the terms and conditions of the contract with the
City of Santa Ana. Thank you for considering USA.
Sincerely,
John Muldoon
Western Region President
25K -74
Table of Contents
ExecutiveSummary ....................................................................... ..............................2
OurLeadership Team ........................................................................................... ..............................2
OurAssociates ......................................................................................................... ..............................2
OurTechnology Solutions .................................................................................. ..............................3
OurClient- Centric Culture .................................................................................. ..............................3
About U.S. Security Associates ..................................................... ..............................4
ValueProposition .......................................................................... ..............................5
OfficerForce..
................................................................................ ..............................6
SourcingTalent ....................................................................................................... ..............................6
SelectingTalent ...................................................................................................... ..............................7
ScreeningTalent ..................................................................................................... ..............................8
OnboardingTalent ................................................................................................ ..............................8
Trainingand Development ................................................................................. ..............................9
DataForcesm ................................................................................... .............................13
TheFour Pillars of P3sm ....................................................................................... .............................13
P3Portalsm ............................................................................................................... .............................14
P3Mobilesm ............................................................................................................. .............................15
Performance Management .......................................................... .............................18
RelationshipManagement ................................................................................ .............................18
Organization and Management .................................................. .............................19
YourManagement Team .................................................................................... .............................19
OrganizationChart ............................................................................................... .............................20
Transition..................................................................................... ...............................
20
Personnel and Operating Elements ................................................................ .............................20
TransitionSupport ................................................................................................ .............................21
TransitionTimeline ............................................................................................... .............................21
Pricing............................................................................................ .............................23
TheUSA Value ........................................................................................................ .............................23
SecurityPartnership ............................................................................................. .............................24
Holidaysand Overtime ....................................................................................... .............................24
Billing......................................................................................................................... .............................24
Benefits..................................................................................................................... .............................24
MedicalInsurance ................................................................................................. .............................25
AdditionalBenefits ............................................................................................... .............................25
U.S. Security Associates, Inc. 1 * 1
Confidential Safety and Security Services Proposal
25K -75 -
Executive Summary
U.S. Security Associates (USA) is the leading wholly -owned American full- service safety and security solutions
provider. With over 160 locally- responsive offices and over 50,000 dedicated professionals, we offer the most
complete array of physical security, remote surveillance and consulting and investigative services. Our best -in-
class talent management practices and enabling technologies have received numerous independent industry
and association awards for recognition of our outstanding results.
At the core of our company's culture is a passion to understand and anticipate the client's needs and to always
deliver on our commitments. Additionally, we strive to continuously improve on the quality of our service by
consistently providing the best outcomes and at the greatest economic value. We seek to deliver our services
in a premier and differentiated manner in which to mitigate risk and to create the most Safe. Secure. Friendly.®
environment for our clients.
Our Leadership Team
USA's leadership team has the stability, and depth of experience, to assure you that every possible safety or
security requirement will be properly managed to your full satisfaction. By partnering with USA, the City of
Santa Ana will continually benefit from the intricate understanding and diverse industry expertise of our security
professionals. The majority of our leadership team consists of industry experts, many retired from extensive
tenures within highly respected and revered law enforcement organizations, including local and state police,
all branches of the military, and federal agencies such as the Secret Service, CIA, FBI, and DEA. Thus, whenever
needed, we are able to bring you security and risk management professionals who specialize in identification
and mitigation of today's most pressing threats. This experience and knowledge is a tremendous asset you will
receive as part of our exclusive value proposition.
Our Associates
USA's team of more than 50,000 Associates is overseen by Harold Underdown, a retired career Navy SEAL
Master Chief. As Senior Vice President of Security Force Development, directly reporting to the CEO, Harold
has oversight for our industry- exclusive initiative SecuritySTARSsm, championing and challenging our Security
Officers to achieve the best outcomes. Harold's responsibilities include recruiting, training, and recognition. His
skills and experience developing and leading individuals to their highest caliber of competency and discipline
enables USA to bring to City of Santa Ana a level of safety and security which is unparalleled.
We follow the most stringent procedures to screen every one of our Security Officers to 100% compliance. By
carefully selecting, developing and inspiring the best quality Officers, USA is able to reduce the potential risks
or lost productivity associated with improper selection and excess turnover. In addition, USA makes a very
significant and ongoing investment in training our Associates to ensure they are the best prepared, most
capable, and professional security force in the industry.
These talent management drivers, in combination with strategically providing continuous recognition,
competitive benefits, and career advancement opportunities, further distinguish our service advantages while
leading to a more committed and engaged team with greater employment longevity.
We have the depth and breadth of skills, along with industry leading and proven best practices, that best enable
us to protect your people, assets, and brands.
U.S. Security Associates, Inc.
Confidential Safety and Security Services Proposal
25K -76
Our Technology Solutions
USA is taking security intelligence to a new level with our
exclusive proprietary P3 Technology Platforms"'. While the
industry has evolved to its current "detect and respond" mode
of protection, we have moved to the next generation —
Prepare. Predict. Prevent sm This fundamental shift from age -
old descriptive trending to data - driven predictive risk
mitigation is market leading within our industry.
The power of our P3 Technology Platforms"' comes from
hundreds of data sources that are fed into a proprietary
attribute model. Then, utilizing the most sophisticated data
science algorithms, P3sm works to identify patterns most
associated with incidents. The technology is then able to
recommend and prescribe the best course of action to
eliminate or reduce risks. The bottom line— more data driving
deeper insights and actions leading to better outcomes for
City of Santa Ana.
Combining the power of our P3 Technology
Platforms"' with our highly skilled Security Officers
creates a connected OffcerForce5m network to reduce
risk and provide better outcomes.
The P3 Technology Platforms"' also enables us to provide site - specific recommendations to optimize the
deployment of resources, tour routes and frequency, and general safety prevention actions. Furthermore, City
of Santa Ana will have the additional real -time capability to benchmark, track compliance results, and evaluate
Key Performance Indicators (KPIs) from a web -based portal customized to your requirements.
Our Client - Centric Culture
USA also distinguishes itself through our management team's immediate accessibility to clients, as we run a
very flat organizational structure to ensure expedited response times to your needs. Our site management
structure provides a clear path of communication with the key individuals involved with your account, enabling
instant access to branch and regional offices and corporate headquarters to facilitate rapid response and
resolution of any safety, security, or customer service needs that may arise.
Our client- centric service culture fully supports and empowers the account management teams to make the
decisions and commitments necessary to assure your security objectives are achieved. We are proud of our
industry- leading client satisfaction and retention rates and know these ratings have to be earned again and
again, every single day.
U.S. Security Associates, Inc.
Confidential Safety and Security Services Proposal
25K -77
About U.S. Security Associates
Vision Our vision is for USA to be the leader in client satisfaction by providing the most
innovative safety and security solutions and being the employer of choice within the
communities we serve.
Mission Keeping people, property, and information SAFE, with best practices that optimize
operational efficiency and cost effectiveness, while successfully protecting our clients'
brands and reputations. Delivering on every commitment made to our clients, fellow
employees and the communities where we work in order to systematically reduce risk
and provide a SECURE environment. Maintaining a FRIENDLY approach to all we do,
with mutual respect for every person, so that all of our security and safety personnel are
approachable, competent, and helpful.
Brief History Founded in 1993 by Charles R. Schneider, a former Naval Officer, USA was originally
to Present known as Advance Security Engineering, a company with a rich history dating back to
1955. Through a combination of organic growth, geographic and resource expansion,
the company's financial strength and market share increases substantially year after year.
Now led by President and CEO Richard L. Wyckoff, USA has enjoyed accelerated organic
growth, with approximately $1.4 billion in 2015 revenue, 5,300 clients, over 50,000
Associates, more than 160 offices, and experience in over 100 countries.
Safety We prioritize safety as #1 in every realm of our security protocol, from our expansive
Officer training course catalog of protective and preventative safety measures, to
contingency plans and regular compliance checks. With strict adherence to safety best
practices, we optimize operational efficiency and cost effectiveness.
Social USA always strives to do what is best and what is right by actively volunteering with,
Responsibility donating to, and supporting social services organizations in the communities we serve.
Our entire team embodies our company's commitment to social responsibility, taking
pride in making a positive impact through our many safe, secure, and friendly outreach
initiatives.
Licenses We are fully licensed to work in all 50 of the United States and have vetted partners who
are able to work in over 100 countries around the world, including Canada, Mexico, and
countries throughout Central America, South America, Europe, Asia, and Africa.
U.S. Security Associates, Inc. 1 * y
Confldential Safety and Security Services Proposal 7c 7f
25K -78
USA is the market - leading full service safety and
<� =•
security solutions company dedicated to protecting
the people, assets, and brands of the City of Santa
s
Ana. By providing best -in -class security solutions
through our proprietary talent development and
innovative technology, we have earned our
reputation to deliver better outcomes tailored to
Better Outcomes
the city's objectives.
Vision Our vision is for USA to be the leader in client satisfaction by providing the most
innovative safety and security solutions and being the employer of choice within the
communities we serve.
Mission Keeping people, property, and information SAFE, with best practices that optimize
operational efficiency and cost effectiveness, while successfully protecting our clients'
brands and reputations. Delivering on every commitment made to our clients, fellow
employees and the communities where we work in order to systematically reduce risk
and provide a SECURE environment. Maintaining a FRIENDLY approach to all we do,
with mutual respect for every person, so that all of our security and safety personnel are
approachable, competent, and helpful.
Brief History Founded in 1993 by Charles R. Schneider, a former Naval Officer, USA was originally
to Present known as Advance Security Engineering, a company with a rich history dating back to
1955. Through a combination of organic growth, geographic and resource expansion,
the company's financial strength and market share increases substantially year after year.
Now led by President and CEO Richard L. Wyckoff, USA has enjoyed accelerated organic
growth, with approximately $1.4 billion in 2015 revenue, 5,300 clients, over 50,000
Associates, more than 160 offices, and experience in over 100 countries.
Safety We prioritize safety as #1 in every realm of our security protocol, from our expansive
Officer training course catalog of protective and preventative safety measures, to
contingency plans and regular compliance checks. With strict adherence to safety best
practices, we optimize operational efficiency and cost effectiveness.
Social USA always strives to do what is best and what is right by actively volunteering with,
Responsibility donating to, and supporting social services organizations in the communities we serve.
Our entire team embodies our company's commitment to social responsibility, taking
pride in making a positive impact through our many safe, secure, and friendly outreach
initiatives.
Licenses We are fully licensed to work in all 50 of the United States and have vetted partners who
are able to work in over 100 countries around the world, including Canada, Mexico, and
countries throughout Central America, South America, Europe, Asia, and Africa.
U.S. Security Associates, Inc. 1 * y
Confldential Safety and Security Services Proposal 7c 7f
25K -78
Value Proposition
Our unique value proposition is determined to provide clear vision, clear strategy, and clear expectations, which
can be summarized as follows:
OFFICER P �■ , DATA
FORCE X FORCE,,.
= Better Outcomes
The first and most important priority in delivering great service is an expertly selected, screened, trained,
motivated, and engaged OfficerForces^^
Our Security Officers are professionals who represent both USA and City of Santa Ana. We multiply the impact
of our OfficerForces"' by our DataForces' to form a fully integrated and data - driven security solution. USA
offers the next generation of security intelligence technology to provide the most real -time, situational ly-aware
and compliant platform protecting your people, assets, and brand.
Our program for the City of Santa Ana is designed to completely meet and exceed your GSA specific SOW
requirements. While operating efficiency and effectiveness are both critical, we also offer thought leadership
insights and exclusive proprietary innovations to continuously maximize city's cost to value. Our proposal will
enable City of Santa Ana to achieve better outcomes, including:
• Highest levels of service to exceed performance standards
• Reduced risks by delivering mandatory Active Shooter training as part of our core pre- assignment
training for all Security Officers and Associates
• Reduced liability with the most extensive threat management and risk mitigation plans
• Improved cost effectiveness, continuous improvement, and best practices
• Enhanced quality and compliance transparency
• Superior customer service experience and brand ambassadorship
• Seamless ability to support current and emerging systems on an independent network
We believe that our Officers are our company's most important resource. To provide you with the best quality
of services at the best value, our value proposition begins with our OfficerForces". This is our dedication to
providing the best leadership, best -in -class processes, and competencies in our industry.
As an organization, we seek to grow by embracing innovative insights, service offerings, and technologies in
order to create the maximum value for our clients. Utilizing vast amounts of data and data science, we provide
a DataForces" of real -time, transparent, and pro- active recommendations and solutions which optimize
resource deployment and reduce risk.
Multiplying the value of our OfficerForces' by the value of our DataForces"' equates to our market leading
ability to create better outcomes.
U.S. Security Associates, Inc. 1 1
Confidential Safety and Security Services Proposal
25K -79
OfficerForcell
A highly skilled and dedicated team of Security Officers leads to better job performance. To ensure we provide
the best service to our clients, we place our top organizational priority on our
A connected, intelligent
officerForce5m empowered
to prevent incidents is part
of the USA Value.
Security Officer force.
Security Officers. We are completely committed to their ongoing training,
development, and recognition. As a result, we consistently achieve Security Officer
turnover rates that are far below the industry average. We credit our successful
Officer retention to our emphasis on the following:
— Senior executive champion for OfficerForcesm
— Client specific recruitment
— Rigorous screening and selection
— Continuous training, development, and recognition
— Market - competitive compensation and benefits
Through these proven strategies, we are able to provide City of Santa Ana with the
most cost - effective, best prepared, most capable, most motivated and engaged
We select our Associates with great care because they are our brand. Through best -in -class vetting and hiring
processes tailored to the city's needs, we select, screen, and hire the most qualified Security Officers with the
requisite skills and aptitude to be the best professionals in the industry.
We additionally seek brand ambassadors for a world -class
customer service culture, where integrity and sincerity are
essential. Further, we believe appearance and attitude matter. Our
selection process has been recognized by the Brandon Hall Group
Excellence Awards with a Bronze Award for Best Talent
Acquisition Process.
Our highly skilled and
engaged Security
Officers create better
outcomes.
These Human Resources policies and hiring processes allow us to
consistently hire and onboard superior Security Officers for City of Santa Ana. Our policies include:
• Developing an understanding of your key hiring specifications and culture
• Vetting and rigorous screening of all candidates to these pre - posted specifications
• Providing only Officers that match your requirements and your culture
• Ensuring all candidates have the aptitude and attitude to develop and to serve
Sourcing Talent
Immediately upon award of your business, key members of our local branch office service teams will visit the
city's sites to observe security posts, routes, and the general environment. In addition, we will implement an
extensive communications plan focused on making incumbent Officers feel welcomed into the USA family and
ensure a smooth transition. Meetings will be conducted with clients at each location to solicit feedback on the
current OfficerForcesm, and formal interviews will be conducted to interview properly and to screen all qualified
personnel. Our goal is to minimize disruption to the daily operations and keep the need for external recruiting
to a minimum by pro - actively retaining high caliber existing team members.
U.S. Security Associates, Inc.,
Confidential Safety and Security Services Proposal
25K -80
With position descriptions and recruiting plans developed, we will be in a strong position to target the most
promising candidates for each position on the team. Key considerations include geographic location, specific
skill requirements, and the complexity of the duties required for thejob.
We profile individual skill sets and personality traits to match people to positions where they are most likely to succeed and make
a positive impact.
We prioritize the recruiting sources for each client based on a combination of factors. These include your
preferences, the nature of the work, the location, and the recruitment channels that historically have generated
the best results in the area. In addition, we utilize branch resources supplemented by regional recruiters to
ensure we have ample resources dedicated to filling open posts.
Incumbent Personnel
With your approval, we start our talent search with your incumbent team. Retaining the site knowledge and
experience of incumbent Officers is a top priority. Transitioning Officers must meet the same hiring and
background screening requirements as our new recruits, but we extend as much consideration, support, and
encouragement as possible to facilitate positive outcomes.
Internal Transfers
Our local management team will select highly qualified internal candidates for promotional openings that are
not filled by incumbent Officers. We are committed to carefully hand - selecting Officers from other sites that fit
the client's culture and quality standards. We will leverage our internally developed talent, accessing from
SecuritySTARSsm certified Officers to bring high - quality internal talent to the City of Santa Ana. By fully
leveraging our internal talent, we consistently bring the best, most experienced "USA Way' skills to the client.
Selecting Talent
USA is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national
origin, ancestry, age, medical condition, disability, veteran status, marital status, or sexual orientation. This
policy applies to all areas of employment, including recruitment, hiring,
training, promotion, compensation, and benefits.
If there are any unique site or position requirements, these are shared with
prospective Associates as well. Candidates who confirm that they meet
the basic requirements are asked to provide identifying information,
including race and sex, for entry into USA's Applicant Tracking System per
the requirements of the Department of Labor, Office of Federal Contract
Compliance Programs.
Qualified candidates are
interviewed as soon as
possible following
confirmation of pre -
requirements, with
interviews occurring on the
spot in some cases.
If the branch employee conducting interviews is available, the candidate
is interviewed right away. The interviewer evaluates the applicant's communication skills, appearance, and
personal history and determines whether the applicant is a viable candidate for the position. Candidates who
meet the pre - qualifying standards are subject to rigorous selection procedures.
U.S. Security Associates, Inc. 1 1
Confidential Safety and Security Services Proposal A 7[
25K -81
Screening Talent
Past Positive®
At the core of USA's employment policy is our Past - Positive® Applicant Background Verification System, a key
component of our Quality Assurance System. Past - Positive® meets all regulatory hiring and licensing
requirements while rejecting unqualified applicants before they can be hired. The system verifies previous
educational background, work history, employment references, criminal records, Social Security number, and
driver's license validity and ensures that applicable state licensing requirements are met. It also validates that
all screening checks have been completed, and confirms that the results exceed a defined standard.
Background Investigation
Our background investigation of each Associate includes the following, at a minimum:
• Verification of United States citizenship or authorization to work
• Criminal record check
• Drug screening program
• Contract compliance requirements
Criminal Record Check
All Associates are subject to a seven -year criminal record check performed in all counties of residence, including a Social
Security number trace, Social Security number validation, terrorist check, sex offender check, and federal and national
database searches.
Drug Screening Program
USA supports a drug -free environment, and we do not tolerate the use and abuse of alcohol or illegal narcotics. Our Drug -
Free policy is clearly stated and rigorously enforced. Our drug screening program covers pre - employment drug testing and
drug testing for cause after an incident. The following types of substances are screened: Alcohol, Cocaine, Amphetamines
(speed and other illegal stimulants), Phencyclidine (PCP), Morphine (codeine, morphine, heroin and other opiate
derivatives), Tetrahydrocannabinol (THC) (marijuana and other hallucinogens).
Contract Compliance Requirements
Our minimum qualifications and requirements can be modified through our Contract Compliance program to match the
City of Santa Ana's needs as risks and threat conditions mandate. For instance, we could provide drug tests and /or criminal
record checks annually, use a broader -panel drug test, investigate criminal history for a period longer than seven years, etc.
Onboarding Talent
New candidates will be thoroughly vetted in accordance with our thorough recruiting and screening processes.
All candidates are vetted with City of Santa Ana screening expectations and specifications in mind. Meet and
greets will also be granted with city stakeholders, to ensure there is a good fit and familiarity with the site
requirements.
Transitioning incumbent Officers must pass our standard background screening processes before assuming
their current duties for the client. New information and procedures are detailed in a town hall forum for larger
sites, and branch open houses for smaller sites where transitioning incumbent Officers can be officially
welcomed into the USA family. They are provided a package of information outlining our company values,
mission, and important policies.
In order to avoid potential training gaps, all personnel assigned to the client's account will be trained to the
same level — including incumbents. From Security Officer Basic Training to Active Shooterand specialized armed
training every Associate will be required to fulfill the same training requirements priorto and during assignment
as a new Associate would be required to complete.
U.S. Security Associates, Inc., ,*
Confidential Safety and Security Services Proposal
25K -82 --
Training and Development
As the dynamics of the security industry change, the need for highly educated security personnel
equipped with the best training is increasing. USA provides that through SecuritySTARSs"'.
S6clhtySTARS sm
SecuritySTARSs" is the cornerstone of USA's mission to provide our clients with the most Safe.
Secure. Friendly.® environments. An industry exclusive strategic initiative focusing on continuing
education, skill development, and career advancement, SecuritySTARSs"' ensures that our Officers are
the best prepared in the industry and have the knowledge and the required skills to consistently
deliver superior job performance, while at the same time increasing Officer engagement and
retention.
We believe that our ongoing continuous learning investment in our Officers is also an investment in
the City of Santa Ana. SecuritySTARSs" further ensures we will provide you with the best trained
Security Officers who demonstrate skills in professional, friendly, and safe environments.
SecuritySTARSs"^ also acts as a development tool which enables our Security Officers to build a
reputation of excellence for themselves and to grow their careers.
By focusing our attention on the careers of our Security Officers and giving them goals to achieve,
SecuritySTARSs"' leads to reduced turnover and better officer retention, excellent customer
service, and the highest levels of professionalism. SecuritySTARSs' provides you with the peace of
mind of knowing continuously improving Security Officers are always on the job.
The effort and impact Security Officers put toward their
security training and sharpening their skills is
recognized by the STARS we pin on their uniforms.
Security Officers are awarded one to five STARS
dependent upon their level of completion along their
SecuritySTARS5m development path. Each level requires
a combination of core training, client- specific training,
demonstrated proficiency, and tenure.
Our industry exclusive
training, development, and
recognition initiative enables
our Security Officers to
rapidly deploy new skills to
meet new threats.
There are five ascending levels of achievement with STARS awarded upon successful completion of
training components, along with tenure and Supervisor recommendation. Pins denoting Officer level
completion provide clients, Associates, and visitors alike the ability to immediately recognize Security
Officers' professional achievements.
U.S. Security Associates, Inc. 1 1
Confidential Safety and Security Services Proposal )c 7[
25K -83
A Star. Achieved after 2A months. Officers complete
voluntary training and excel at job.
Candidotefor SUpervisarlob.
2 Star. Achieved after 9 months. Officers must complete additional training and excel at
jab responsibilities.
Security Officers can achieve up to five levels of STARS along their development paths.
At each level, we provide industry exclusive courses through our USA Security Academy that continuously reinforces our
core values Safe. Secure. Friendly.® Additionally, we will work with the client to develop any unique and customized
curriculum of courses for each level of SecurhtySTARSsM based around the specific requirements of each client site.
Additionally, SecuritySTARS'm is a comprehensive ongoing progressive training, development and recognition initiative that
continually evaluates the mastery of training content and application of the skills and knowledge to the job. Through
structured courses and structured coaching, USA views training as a continuous and integral part of our Associates' job
responsibilities.
An example of the "core" mandatory program is summarized below.
LEVEL
GENERAL
SAFE
SECURE
FRIENDLY
J Whatisa
J Workplace Safety.
!Active sheens
JShapcar.-
First 90
SearirySTAk °7 Vdeo
Slips, Trips and Falls
!Key Hardy swis
Days
JSecwitY Olfcer Basic
Training (SCBTI
JStatemeMatad Tranmg
JGienl- mandated Troimg
(Level t)
JCfent- mandated Trainig
JCanplet1onof2Urvis.
J Carnpletion of 2 units.
J Corrmletim of 2 units.
(Level 2)
Examples might hcludo:
Examples might includes
Examples might include:
9 Months
Perscrel Sefury.
Rupert Wntirg,
Wunng Diversity,
Emergency
Situational Avon..,
Giving Information
preparedness
Handling Incident
and Dimctiona,
or CPRIF,rst AkUAED
Scenes
Handing Complaints
Certification'
aEmegency
aWal¢Jace Effcs
Canmunicatbns
18 Months
JCIient-mandatee Training
JCanpletel
J Complete 3
Jcomplete
(Leval 3)
Addd[cral Unit
Add .1 Units
Addaiond Units
24 Months
J Super—Y Trararg
!Complete
!Complete
!Complete
/Memo'Assignment
Remaining Units
Remaining this
Ranainkg units
!Site- speafc Prcied
J prefle.rt In Incident
J Casa prevention lnstlde
Wragemenl System
(CPQCemfi tian"
MS)
36 Months
J Branch Star Panel Review
J Exceptional Pedomarcu in Lead Rule
SecW*htySTARSV
Securit,6TARSs" Roadmap to Professional Develnnmant
U.S. Security Associates, Inc. * * * y
Confidential Safety and Security Services Proposal )i
25K -84 -
Award - Winning Training
Our training content consistently evolves to meet new threats facing our clients. For example, recognizing the
increased threat of workplace violence, we developed and rolled out a mandatory Active Shooter training
module. Since then, 100% of our security force has completed the program.
M
USA is the only security
company to receive BEST
recognition from ATD.
As the only company within the security industry to be the recipient of the
renowned ATD BEST Award, USA provides proven talent development programs
which will create maximum value for the City of Santa Ana. According to ATD's
philosophy, this award recognizes employee talent development that directly
correlates to demonstrated enterprise -wide success. USA has received this award
three times in recognition of our training and development methodologies,
practices, and proprietary training delivery innovation.
USA has also received other distinguishing honors for our training and
development. Notably, USA has been named among Training magazine's Top 125
training companies eve rvyear since 2007. Training magazine awards "organizations
with the most successful learning and development programs in the world."
Additionally, we have been ranked among Chief Learning Officer magazine's Gold
Learning Elite.
These awards and recognition confirm for the City of Santa Ana that you will receive
superior trained Security Officers.
USA Security Academy
The USA Security Academy trains all of our Associates every year via a live training
platform from our state -of- the -art training studio. USA conducts daily Security Officer
Basic Training (SOBT) sessions to support our client's needs for a highly - qualified Officer
Force. Professional USA Security Academy trainers use two -way video and voice
collaboration over the Internet to deliver training of every type, including SOBT, custom -
developed contract- specific content, supervisory training, and administrative and
management programs.
USA Security Academy leverages technology to deliver centralized, consistent,
comprehensive training through live, interactive training programs.
There are a variety of eLearning platforms available through USA Security Academy:
• Virtual Classroom Training
J4sit r.ss0,
Our in -house USA
Security Academy
customizes training
for clients.
• Web -Based Training (LMS — Learning Management System) - Our LMS is at the forefront of
technology in learning content delivery and will allow us to quickly deploy our training across all of
our branches and client locations, including our international footprints.
• Other Delivery Methods - Where necessary, we also offer thumb drives with printable tests and
answer keys for hand grading for use in very remote areas where no technology is available.
U.S. Security Associates, Inc.
Confidential Safety and Security Services Proposal
25K -85 --
Pre - Assignment Training
Successful completion of pre- assignment training is a condition of employment. In addition, all Associates are
required to complete training in Active Shooter and enroll in SecuritySTARSsm. This foundation of training and
development assures that all new Associates are on the same page, and that there is a clear understanding of
our "USA Way' of delivering better outcomes.
USA requires a minimum of eight hours of pre- assignment training, delivered live through USA Security
Academy Security Officer Basic Training (SOBT) in most states. Our mandatory SOBT instills a fundamental
working knowledge of the Officer's responsibilities, reduces on -site errors and improves productivity. All
Officer candidates must pass testing on all 12 units of the SOBT training to be eligible for employment.
Candidates who fail SOBT testing on any module cannot be hired.
U.S. Security Associates, Inc. y,
Confidential Safety and Security Services Proposal 7�
25K -86 .
Security Officer B asic Training .:
Module 1
Define common vocabulary and develop a basic understanding of industry practices; identify
Introduction to Security
qualities of a "sharp" Officer and common duties of USA Officers.
Module 2
Focus on standard security and USA policies and procedures, including problem resolution,
Policies and Procedures
absenteeism and tardiness, call -offs, injury avoidance, and proper behavior.
Module 3
Define and recognize sexual harassment based on the two legally recognized categories and
Sexual Harassment
the three types of harassment; learn reporting procedures for harassment incidents.
Module 4
Identify main causes of accidents and injuries in the workplace, provide practical techniques
Workplace Safety
for preventing accidents and injuries, and emphasize importance ofcreating culture ofsafety.
Module 5
Understand basic principles of professionalism, including importance of policies and
Professional Conduct &
procedures; establish Code of Ethics and maintain the importance of ethical behavior.
Professionalism
Module 6
Explain authority and standards of arrests for USA Officers; determine use -of -force
Legal Authority and Liability
guidelines; define and explain types of liability.
Aspects
Reports are the main source of communication between the Security Officer, the company
and client management; therefore it is very important that all reports are effective, clear,
Module 7
concise, professional and well written in terms of the "Who, What, When, Where, Why and
Report Writing
How" elements. This unit provides the Associate with the necessary tools to write effective
reports via proper field note taking etiquette, characteristics of a good report and a list of
information needed for every report.
Identify the components of a typical site security system; learn the significance of "defense
Module 8
in depth "; identify the types and purposes of barriers, fencing, CCTV systems, alarm systems,
Introduction to Physical Security
lighting, access control systems, and more.
Module 9
Define and establish importance of fixed posts and patrols; establish awareness, observation,
Fixed Posts and Patrols
and perception techniques.
Module 10
Establish procedures for medical, fire, and natural emergencies, as well as response to bomb
Emergency Situations
threats.
Prepare for an active shooter situation, including understanding the characteristics and
Module 11
behavior of active shooters; learn how to protect yourself and the people you serve in an
Active Shooter
active shooter situation; learn how to assist law enforcement.
Identify types of terrorists and terrorist organizations and learn how they attack; learn how to
Module 12
recognize and respond properly to terrorist threats such as bomb, chemical, and biological;
Anti - Terrorism
identify counter measures for crime and terrorism prevention.
U.S. Security Associates, Inc. y,
Confidential Safety and Security Services Proposal 7�
25K -86 .
DataForces"A
The P3 Technology Platforms"' (133sm) is a fully integrated intelligence system providing the next generation of
security technology. P3s' is designed to Prepare. Predict. Prevent.sm incidents, thus creating better outcomes
for the City of Santa Ana.
Underlying the architecture of the DataForcelm is the convergence of data, algorithms and workflows. Each
element provides a significant impact on our ability to identify issues before they occur, and to be able to
prescribe and deliver dynamic post orders (or tour routes) to optimize for better outcomes.
In today's environment, more data is being generated than ever before.
According to Ginni Rometty, CEO of IBM, "In the past two years more data
has been generated than in the history of the world." Thus, the question
is what are we doing with that data? Historically, data has been collected,
filed and at times extrapolated to develop trend analysis. This type of
descriptive "trend is your friend" analysis is not today's best way of
reducing safety and security risks.
P3111 uses hundreds of sources of data which are fed into our proprietary
attribute model in order to collect the most robust array of information Our DataForces"ollows us to
available including, for example: preparefor incidents, predict when and where they will occur,
• Security Officers (i.e., background, training, work experience, andprevent them.
recruiting source, work performance history)
• Site Specific (i.e., location characteristics, surrounding area demographics, crime statistics, incident
history, daily activity reports, and observations)
• Industry (i.e., vertical market)
While the industry is currently in a "detect and respond" mode of protection, we have moved to the next
generation of better preparing our Officers and clients to "predict and prevent" incidents. It is not simply about
the technology, but about the data insight that technology can prescriptively deliver. This shift from describing
incidents to one of predicting and preventing risk capability is market - leading in our industry.
The power of our P3 Technology Platforms"' comes from hundreds of data sources that are collected in our
proprietary security attribute model. Then, utilizing the most sophisticated data science algorithms, we seek to
identify patterns most commonly associated with incidents. This process enables us to recommend post orders
and dynamic tour schedules and routes to mitigate risks. More data drives better intelligence which leads to
better outcomes.
The Four Pillars of P3sM
Consisting of four pillars, P3 Portals"', P3 MobilesM, P3 Remotes"^, and P3 Robotics5m, our P3 Technology Platforms"'
works in concert together with our security team to provide a fully integrated real -time intelligence program.
Portal Mobile Remote Robotics
:f � -r r
� ill _ _ _I f1___ :.'( �f
Fourpillars make up our P3 Technology Platform5�,1 and provide the greatest integrated value to ourclients.
U.S. Security Associates, Inc.
Confidential Safety and Security Services Proposal
25K -87 -
This optimal blend of technology and Security Officers mitigates risks and contributes positively to your mission
while maximizing the value and cost- effectiveness of your security program. Details of each pillar's unique and
customizable features are highlighted in the following pages.
P3 Portals"^
P3 Portals"' is the most powerful security intelligence management dashboard available in the industry. Real -
time City of Santa Ana security team generated information is constantly streamed from P3 Mobiles"', such as
background screening, training and certification, overtime, retention, turnover, uniform compliance, security
meetings, satisfaction surveys, tour results, incidents, post orders, and invoice accuracy. With centralized
performance data, instant analysis, and around the clock access by web or mobile device, P3 Portals"^ delivers
full disclosure to our clients. What's going on behind the scenes is front and center on the portal.
Key features include
— Transparency of operations Portal
— Easy access -
- Activity details
— Multi -media data
— Varietyofcustomizable viewing options ,-
- Centralization of all security operations
Our customizable design, combined with sophisticated charts and graphs,
makes viewing security operations simple for client stakeholders. Personalization
is easy; with a click of a button, the client can configure the P3 Portals""
dashboard to show any site location and inspect data in great detail. Just by
clicking on reports and other various data points, further detailed information is i
displayed.
The dashboard allows you to instantly drill into the data to learn more detail on any aspect of your security
team's performance and run customized reports, including:
— Tour results
— Incidents
— Officer movement
— Heat maps
— Training and certification
— Security meetings _.
— Post orders -
- Satisfaction surveys
— Background screening — • - -• --
- Overtime Wawa i
— Turnover and retention
— Compliance
— KPI tracking
Graphs and charts can be drilled down to see specific analysis or run reports on
an facet ofvoursecurity operations
U.S. Security Associates, Inc.
Confidential Safety and Security Services Proposal
25K -88
Through transparency and full disclosure, P3 Portals"' serves as both a compliance and a continuous
improvement performance driver. These tools enable us to set a higher expectation of performance and
accountability, no longer tracked monthly or weekly but immediately and always.
Home
Incident Types (City of Santa Ana) r;,
fii H61AE Ms1u1 9 � _ pmi.pb,a,y
Q WIDDEfS I ryiy.py
,G A PIICATIDNS PoAOEan� I��
Gel 0.'J Allly
Incidents, 30 Days (City of Santa Ana)
Incdents, Last 30 Days
JE I ,
' n
a uw ,V
P3 Portat5M offers a streamlined, easy -to- use look otyour entire security program.
P3 Portals"' servers have ample capacity and are highly secure and reliable. Data is encrypted and a 2 -step
verification process ensures that the only individuals that can view a client's security operations are the
authorized client and the USA management team working with them. These authorized views can be modified
by user profile, providing you the flexibility and confidentiality to manage to your specific organizational
requirements. We perform weekly internal and external scans as well as annual security audits by outside firms
to ensure our servers and client information are always secure.
P3 Mobiles"
P3 Mobiles"' connects our Officer force to a real -time Intelligence Officer Networks"' "giving and getting" data
streams to ensure immediate situation management. The customizable modules enable our Security Officers
to stay informed of all possible threats and to communicate vital site data for actions, records, and analysis.
Some of the functionality includes:
— Incident management
— Report observation
— Perform safety inspections
— Situationally specialized post orders
— Deliver operational efficiency
— Fire extinguisher checks
— Dynamically routed tours
— Transparency of compliance
U.S. Security Associates, Inc.
Confidential Safety and Security Services Proposal
25K -89
•• M
� � I
Information from P3 Mobiles"' feeds information into the P3 Portals"'. Voice to data capability further assures
your Officers are "heads up" to capture and manage any security issue.
P3 Mobiles"" contains customizable modules which connect our OfficerForces"'to our data - driven technology.
The following pages highlight how each module is designed to reduce the City of Santa Ana's security risks,
improve efficiencies, and minimize associated costs.
Screen shot from the P3 Portals" showing a heat map of a client's multi -site campus and OfficerForceSu activity
tracked through P3 Mobife5M
Intelligent Officer Network"
Through P3 Mobiles"', our Security Officers are connected to the site command center, to the Portal, and to
each other. This constant communication forms a network capacity of intelligence that creates the ability to
prepare for incidents, predict when they will occur, and to take the necessary steps to prevent them from
happening. OurIntelligent Officer Networks"' capability speeds up communication, allocation of resources, and
responsiveness— reducing the safety and security risks to your business.
Dynamic Tours
In the security industry, the same questions pop up over and over again with regard to Security Officer tours.
• Are Officers performing their patrols?
• Are they performing them on time and visiting every location required?
• Are they recording their findings?
• Are they leaving time or space gaps in their patrols?
• Most importantly are they in the right place at the right time?
In addition to answering these basic questions, the P3$m Tours module uses data - driven intelligence
regarding the frequency, location, and severity of various threat risks to position our Officers in the right
place, at the right time, to prevent an incident from occurring.
The P3sm Tours module is also a remote monitoring tool that gives you peace of mind knowing that Security
Officers are touring facilities on time, every time.
The P3sm Tours module gives you the assurance that every site is being properly managed and attended and
required data is being recorded and reported, in real -time and always.
U.S. Security Associates, Inc. y,
Confidential Safety and Security Services Proposal )c
25K -90 --
Incident Management
Committed to providing the most safe and secure environments, we recognized that often times Security
Officers spend too much time writing reports and not enough time on tours or monitoring post positions. To
minimize the time of report writing and prevent errors and omission of key details, we developed the P3s"
Incidents module capability to keep Officers on the go. This module empowers our Security Officers, allowing
them to manage incidents on -site and ensure reports effectively capture vital details.
The P3sm Incidents module has the following capabilities:
• Easy drop -down prompts guide Officers to submit key incident data and photos completely and
accurately
• Compiles data for analysis by site or roll -up
• Streams real -time incident reporting directly to P3 Portals"^ for viewing and analysis
• Notifies management for corrective action
• Voice to text capability to minimize errors and speed up data capture
Officers mitigate risk by identifying hazards, responding immediately, and resolving the hazard
before an incident can occur.
The P3111 Incidents module also empowers the City of Santa Ana to track incident history and trends so you
are able to optimize threat management strategies to reduce not only safety risks, but also significantly
reduce liability and litigation and case management costs.
Fire Et Safety Inspections
Many companies spend millions of dollars each year on workers' compensation claims due to hazardous
conditions around their facilities. We can implement our fire extinguisher audit capabilities on our P3 Mobiles""
system and save the City the cost of hiring and managing an outside contractor. As a full- service safety and
security solutions provider, we enable our Security Officers with the P35m Fire & Safety module, offering an
U.S. Security Associates, Inc. 1
Confidential Safety and Security Services Proposal 7f
25K -91
additional layer of safety, ensuring all your
equipment, such as fire extinguishers, AEDs, and
first aid kits, are fully functional and compliant.
The P3s' Fire & Safety module can:
• Identify and resolve hazards
• Be programmed with instructions and
prompts
• Begin incident resolution and process
initiation
• Record safety equipment inspection and
tracking
• Customize inspections based on client
needs and defined schedules
The P3sm Fire & Safety module boosts
accountability by removing the possibility of
human error wherever possible with reminders,
step -by -step instruction prompts, real -time
documentation, and instant alerts if
malfunctions or irregularities are identified. The
P31m Fire & Safety module is a perfect example of
our exclusive technology engineering for clients'
needs to increase value and reduce costs.
Performance Management
Officers can check fire extinguishers, AED, emergency call
boxes, emergency showers, and more.
Relationship Management
For successful resolution of security challenges, we place heightened focus on nurturing the relationship
between the City of Santa Ana and our company. Through this relationship,
we set the stage for world -class customer service and employee
cjt engagement. We cultivate an open dialogue from the outset of the contract
to understand your culture, key business objectives, value drivers, and
organizational priorities.
We build strong customer
relationships with the help of
proprietary technology to
dramatically reduce service issues,
meet expectations and evolve with
We offer a full range of performance management options that can be
accessed in the P3 Portals^^. For example:
— Customizable red - yellow -green scorecards
— Heat maps showing times, frequency and severity of incidents
— Bread - crumbs following Officer movement in real -time
— Compliance metrics benchmarking across multiple sites, and
enterprise view
— Regular review meetings to keep tabs on key metrics
— Formal enterprise roll -up analysis presented as needed
U.S. Security Associates, Inc., * 1
Confidential Safety and Security Services proposal
25K -92
Accountability
Our exclusive Responsive ManagementsM system helps to ensure that scheduled contacts and meetings
take place according to the communication plan agreed upon during transition. Most importantly, status
reports are up -to -date and immediately available for review in the P3 PortalsM
Responsive Managements' has built -in accountability that ensures we
opwmenwen� oient communicate with your representatives according to the agreed -upon
end Repots he°basR
schedule, document concerns and issues, and follow through to resolution.
Prepae
f �',. Branch and site management strive to avoid communication failures and
Responsive the resultant executive escalations. Our accountability to action plans and
Managements° Management
MeeRnp _pne commitments made in meetings quickly reveals any misunderstandings or
discrepancies. This direct level of accountability keeps field teams focused,
proactive and aligned to avoid delays in resolution. Through these inherent
x ° checks and balances, we keep a closed loop on our accountability
Responeea
processes to drive continuous improvement every day.
Organization and Management
Your Management Team
USA has a strong local leadership team dedicated to the City of Santa Ana, including:
Manager
Matthew Crosswhite
Branch Manager,
Over 5 years of security experience and 6 years in the
Orange County
Army National Guard. He manages branch operations
for the Orange County office.
Edward Ruvalcaba
Regional Director,
Over 5 years of security industry experience and 24
Operations
years in the U.S. Army. Ed oversees all 24 Western
IN
Region branch operations.
Erik Fields
Area Vice President
Over 6 years in the security industry. Based in Fullerton,
T
Erik oversees the operations of several Southern CA
branch offices.
John Muldoon
Region President
Over 20 years in the security industry. Based in Fullerton,
,uaJohn
overseen the operations for the Western Division.
Lindsay King
Director of
Oversees implementation and training of technology
� . a
Technology
for clients and officers.
Amy Figueroa -Bearn
Business
Partners with clients to cultivate your partnership with
Development
USA and demonstrate value.
Manager
U.S. Security Associates, Inc.
Confidential Safety and Security Services Proposal
25K -93
single Point of Contact - Account Manager
When multiple sites are covered under the contract, one -call communication of critical issues is vitally
important for quality control across the entire enterprise. We will designate one of our most experienced
security professionals as your Account Manager to serve as your single point of contact. The Account Manager
will be your primary point of escalation, leveraging all available resources to guarantee responsive management
of any service issues or requests. They will plan transition activities with all stakeholders to assure consistency
of execution and implementation. As your single point of contact, the Account Manager will serve as the
ambassador for the entire contract, assuring contract compliance and performance delivery that exceeds
expectations.
Organization Chart
Transition
USA executes each site transition in accordance with our proven strategic integration model. Our model is
designed to achieve a seamless transfer of operations, retain qualified talent, and form the basis for a close,
working relationship between our account team and your representatives. Our best -in -class model has evolved
over decades, based on lessons learned through thousands of site start-ups, and is continuously improving
and refining to incorporate new best practices.
Personnel and Operating Elements
USA has the personnel and operating elements required to perform the security services for the City of Santa
Ana. What we simply require from you is your commitment to a communication plan and your increased
supery isory oversight during the transition.
U.S. Security Associates, Inc.
Confidential Safety and Security Services Proposal
25K -94
We believe that we are uniquely qualified to provide a seamless transition as follows:
— A team with proven demonstrated knowledge and complete understanding of the industry and
operating environment
— A seasoned and stable management team that has direct experience successfully managing similar
programs
— An organization that has recognized best -in -class programs in place to recruit, screen, hire, train,
and retain quality Security Officers
— A comprehensive training and on -going development program that extracts the best performance
from our Associates
Transition Support
One of the keys to a successful transition is the development and execution of a comprehensive communication
plan. Through the combined experience of many similar transitions, USA has developed a communication
strategy that simplifies the inherent complexity of implementing a new security platform across multiple sites.
Our communication plan includes the following basic elements to facilitate full coordination of effort:
— Transition team contact list and clear definition of responsibilities
— Defined levels, formats, and timeline of communication for all transition team members and
account management, both City of Santa Ana and USA
— Weekly all- inclusive conference calls with client representatives to review Gantt chart tasks and
milestone statuses
— 2x weekly internal conference calls to review completed items and address immediate mitigation
plans for risks and /or issues
— Issues Matrix to identify and track anticipated and unforeseen complexities or concerns
— Risk Assessment (Severity x Frequency x Likelihood to Occur) to identify possible risks that could
impact transition timeline
— Contingency Plan to proactively develop workarounds for issues identified in the Risk Assessment
— Other as determined by City of Santa Ana
Transition Timeline
Proiect Schedule and Expectations
The Transition Plan outlined below describes the processes we will use to provide all staff and services necessary
to fulfill all SOW tasks. The goal of the Transition Plan is to ensure zero degradation of the security protection
services during the change and to achieve all the benefits of the new program.
We have taken a proactive approach to post schedules and staffing, so that our operations team may have the
flexibility necessary to ensure consistency in service capabilities across all sites across the entire contract. This
scheduling methodology and our staffing approach is fully consistent with our current approach for staffing
2 2 1 1 1 2
May May May May June June
18th 18th 25th 25th 8th 15th
Execute contract Exec
Appoint transition team Exec
U.S. Security Associates, Inc. * * * 1
Confidential Safety and Security Services Proposal 7�
25K -95
Review uniform
IT
HR
HR
Conduct drug tests HR
Select site leadership HR
Establish
Execute
1[:90]
Conduct OJT training
L &D
Develop in- service training
L &D
Set upyour account in USA system
F&A
_Enter employees into system for Payroll
F&A
deduction information to HR _ _
F&A
_Send
Set un vacation accrual
F&A
Order uniforms Proc
uniforms and eauinment Proc
Establish performance metrics Off_
Progress review with your representatives Ops_
Managers monitoring ops on site Ops
U.S. Security Associates, Inc.,
Confidential Safety and Security Services Proposal
25K -96
Pricing
The USA Value
How much does your security really cost? How do you calculate it?
Do you only consider the cost of security personnel?
Do you multiply the cost of your security personnel
times the cost of your investments in protection
technology?
— Did you remember to factor in the cost
of turnover and time lost to
onboarding?
— What about the cost of claims and
liability due to accidents, slips, trips or
falls?
— What about theft and loss?
— What about cost incurred from the loss - Security staff
of customers due to poor customer -Theft
service or lack of expertise from your
Security Officers? - accidents
- Technology Investments
- Turnover Cost
- Loss of Customers and Reputation
We consider variety of costs when considering the effectiveness of our security programs.
These questions are important factors in considering the Total Value to Protect"" (TVP) your people, assets
and brands.
We believe in an integrated solution that prevents incidents from ever occurring
and reduces the risk (and incurred costs). A reduction in quantifiable costs such
y =- as loss, liability claims, turnover, accidents and, the most difficult to measure, loss
of customers and reputation, is an enormous value our security solutions are able
to provide the City of Santa Ana. In addition, our ongoing commitment to Officer
•.� development and innovation ensures your program is always the best in the
market.
USA is completely committed to establishing a long -term and mutually successful
partnership with City of Santa Ana.
USA providesyou with the We believe we are the best choice because we offer the best quality of service
best Total Value to Protects' with the most complete range of services at the best overall value. Our data
driven intelligence and best -in -class technology and talent management ensures
you will have the most current practices applied to create the best outcomes. Emergency response, disaster
recovery, active shooter training, investigations, and special events arejust a few of the many examples of our
complete offering of services available to you.
U.S. Security Associates, Inc.
Confidential Safety and Security Services Proposal
25K -97
Security Partnership
Our company's priorities are: To enhance the City's safety and security
program in order to meet your current and future needs Best Value for your Security
Dollar:
As such, we have provided our technical and pricing package to deliver
to you the most value possible, while continuing to enhance your 1. Relationship focused and
overall program. Our response was written to ensure you have the most accountable for our performance
cost - competitive and greatest value proposal available, and that you results
will be compelled to select us to be your exclusive partner.
2. Transparent operations and
We recognize this is a very important decision. In order to move
forward, and to gain the benefits of our proposal, we encourage you to full compliance
reflect upon the total value offered by choosing USA as your security 3. Quality- driven processes and
partner. We can confidently say we are positioned well, and aligned technology -based insights
organizationally from top to bottom, to best meet and exceed your 4. Deep expertise and broadest -
expectations.
spectrum of service capabilities
Holidays and Overtime
All USA Officers who work on the following holidays, and any holidays
designated by the client, are compensated at 1.5 times their regular hourly wage: New Year's Day; Martin Luther
King Jr.'s Birthday, President's Day, Memorial Day; Independence Day; Labor Day; Veteran's Day; Thanksgiving
Day; the Friday following Thanksgiving; last working day before Christmas Day; and Christmas Day.
We bill at premium rates (1.5 times the regular hourly rate) for client- requested overtime with less than 24
hours' notice. We also bill at the premium rate to deploy additional Officers with less than 24 hours' notice. We
can provide additional Officers at the straight time rate with enough notice to prepare schedules that do not
require overtime.
Billing
Billing is scheduled on a weekly basis. Invoices include line -item entries for all costs, including our rates, Officer
wages, overtime and all other expenses incurred. Payments are due within 45 days of the billing date.
Benefits
At 36 %, our turnover
USA has developed a comprehensive offering of benefits and incentives to attract
promising candidates and promote retention of qualified, experienced Officers. Even at rate is a mere
the recruiting stages, we seek to minimize future turnover by representing our position fraction of the
openings as career opportunities, with a clear path for advancement through training industry average.
and development that is available only to those who meet exacting hiring criteria.
We follow stringent procedures to select high- integrity candidates, thoughtfully match competencies to
assignments, and then diligently instill the knowledge and skill sets for success. These retention drivers, in
combination with strategically selected benefits and industry- leading incentives, strengthen our security
programs with the advantages afforded by staffing continuity and longevity. We have maintained a company-
wide Security Officer turnover rate of 36% or less for more than five years, compared to an industry average
that exceeds 100 %, according to research by the Freedonia Group.
Our benefits program is structured to provide you with maximum flexibility to balance coverage, retention, and
budget concerns.
U.S. Security Associates, Inc.
Confidential Safety and Security Services Proposal
25K -98
Medical Insurance
All full -time USA Officers have a choice of two medical providers. Anthem and Century Health Care (CHC)
are the providers available to all full -time, USA Officers who work 30 or more hours per week. Coverage is
effective the first of the month following 60 days of service. Details of the plans offered will be provided upon
request.
Additional Benefits
Paid Time Off — We pay overtime for hours worked on holidays, and we provide sick time to full -time Security
Officers. Our specific plans are subject to differences in local laws, regulations, and Collective Bargaining
Agreements.
401K Retirement Savings Plan — After six months of service, Officers may choose to make contributions to
the Plan of up to 100% of eligible pay (up to $18,000 in 2017 or $24,000 if the Officer is age 50 or older or will
be 50 by the end of 2017). Other than in the event of allowed financial hardships, money can only be withdrawn
upon termination of employment, permanent disability, death or retirement.
Tax -free flexible spending plans — USA offers tax -free flexible spending accounts through which Associates
can allocate pre -tax dollars for medical expenses and other qualified purchases.
Tuition Reimbursement & Discounts — Associates pursuing a degree in an approved course of study can
receive reimbursement for tuition and books with qualifying grades. USA's Associates can take advantage of
discounted tuition fees, thanks to the company's partnerships with DeVry University and the University of
Phoenix.
Uniforms — As SecuritySTARSsm, our
Security Officers are expected to
report for duty in a uniform that fits
our three C criteria — Clean, Crisp and
Complete.
Security Officers are provided
consistently branded uniforms that are
offered in a variety of styles to present
a sharp, professional appearance at
the City of Santa Ana sites that fit your
standards.
We tailor our uniforms to fit client
specifications and have a range of
styles and options to choose from to
i
i
a
ensure that our Security Officers project your desired impression. We offer outerwear and optional accessories
to attend to unique scenarios and seasonal and regional variations, such as sweaters, windbreakers, rainjackets,
reflective vests, footwear, gloves and hats.
The following are a few of our most popular options of uniform.
— Concierge, a professional, corporate style perfect for optimal customer service that includes blazer, tie, and a
crisp, starched shirt.
— Classic, this traditional Security Officer style presents a professionally dressed Officer with the following
components and options.
— Polo, this traditional polo -based style is perfect for event staffing or compliments a more casual office
environments
U.S. Security Associates, Inc.
Confidential Safety and Security Services Proposal
25K -99
25K -100
Exhibit 3
AGREEMENT TO PROVIDE SECURITY GUARD SERVICES
THIS AGREEMENT is made and entered into this 161H day of May, 2017 by and between U.S.
SECURITY ASSOCIATES ( "Contractor"), and the CITY OF SANTA ANA, a charter city and
municipal corporation organized and existing under the Constitution and laws of the State of
California ( "City"),
RECITALS
A. On March 14, 2017, the City issued Request for Proposal No. 17 -032, by which it
sought Contractors to provide unarmed security guard services for various City
facilities.
B. Contractor submitted a responsive proposal that was selected by the City.
Contractor represents that it is able and willing to provide the services described
in the scope of work that was included in RFP No. 17 -032 and attached as Exhibit
A.
C. In undertaking the performance of this Agreement, Contractor represents that it is
knowledgeable in its field and that any services performed by Contractor under
this Agreement will be performed in compliance with such standards as may
reasonably be expected from a professional security services company.
NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the
terms and conditions hereinafter set forth, the parties agree as follows:
1. SCOPE OF SERVICES
Contractor shall provide unarmed security services at the following City facilities, as
further described in Exhibit A:
Santa Ana Regional Transportation Center
(SARTC)
City Hall
Ross Annex Corridor to Superblock
Orange County Courthouse Library
Parking
Structure
Santa Ana Police Department
Santa Ana Court Yard
Centennial Park
I Santa Ana Zoo at Prentice Park
Santa Ana Senior Center
Santa Ana Library Central Library
Newho e Branch Library
Contractor's proposal is attached as Exhibit B and incorporated by reference.
The City reserves the right to request additional security services and related equipment
from Contractor, as set forth in Exhibit A. The City may request additional services in a writing
executed by the City Manager or his designee.
Page 1 of S
25K -101
The City also reserves the right to reduce or eliminate services at any of its facilities, for
any reason. The reduction or elimination of services will result in a proportionate reduction of
the monthly payment to the Contractor. The City's decision to reduce or eliminate services shall
be effective 30 days after written notice of such election has been sent to Contractor at the
address set forth in Section 10, below
Contractor will provide to the City a list of all security guards providing services pursuant
to this Agreement and will update said list each month with the names and positions of any new
security guard and notification of replacement of any current security guard. Additionally,
Contractor will immediately notify City with the name and assignment of any security guard who
is terminated.
COMPENSATION
a. City agrees to pay, and Contractor agrees to accept as total payment for its
services, the rates and charges identified in Exhibit C and incorporated by
reference to this Agreement. The total sum to be expended under this Agreement
shall not exceed $1,154,532, annually, during the term of the Agreement and any
extension thereof permitted by Section 3. This annual amount consists of the base
sum of (1) $1,131,732 and (2) a contingency of $22,800. No price increase will be
considered during the initial term of the Agreement but may be considered for the
extension periods, if any, upon request by Contractor with one hundred and
twenty (120) days written notice. Any increase in price shall be subject to
approval by the City Council. If the parties cannot mutually agree on a new
billing rates for the extension periods, either party shall have the right to terminate
this Agreement after the initial term upon thirty (60) days written notice of
termination to the other party.
b. Payment by City shall be made within forty -five (45) days following receipt of
proper invoice evidencing work performed, subject to City accounting
procedures. Payment need not be made for work which fails to meet the
standards of performance set forth in the Recitals and Scope of Work, which may
reasonably be expected by City.
3. TERM
This Agreement shall commence on June 1, 2017 and terminate on May 31, 2020, unless
terminated earlier in accordance with Section 13, below. The term of this Agreement may be
extended for two additional (1) year periods, upon a writing executed by the City Manager and
the City Attorney.
4. INDEPENDENT CONTRACTOR
Contractor shall, during the entire term of this Agreement, be construed to be an
independent contractor and not an employee of the City. This Agreement is not intended nor
Page 2 of 8
25K -102
shall it be construed to create an employer - employee relationship, a joint venture relationship, or
to allow the City to exercise discretion or control over the professional manner in which
Contractor performs the services which are the subject matter of this Agreement; however, the
services to be provided by Contractor shall be provided in a manner consistent with all
applicable standards and regulations governing such services. Contractor shall pay all salaries
and wages, employer's social security taxes, unemployment insurance and similar taxes relating
to employees and shall be responsible for all applicable withholding taxes.
5. RECORDS
Contractor shall keep records and invoices in connection with the work to be performed
under this Agreement. Contractor shall maintain complete and accurate records with respect to
the costs incurred under this Agreement and any services, expenditures, and disbursements
charged to the City for a minimum period of three (3) years, or for any longer period required by
law, from the date of final payment to Contractor under this Agreement. All such records and
invoices shall be clearly identifiable. Contractor shall allow a representative of the City to
examine, audit, and make transcripts or copies of such records and any other documents created
pursuant to this Agreement during regular business hours. Contractor shall allow inspection of
all
work, data, documents, proceedings, and activities related to this Agreement for a period of three
(3) years from the date of final payment to Contractor under this Agreement.
6. INSURANCE
Prior to undertaking performance of work under this Agreement, Contractor shall
maintain
and shall require its subcontractors, if any, to obtain and maintain insurance as described below:
a. Commercial General Liability Insurance. Contractor shall maintain commercial
general liability insurance naming the City, its officers, employees, agents,
volunteers and representatives as additional insured(s) and shall include, but not
be limited to protection against claims arising from bodily and personal injury,
including death resulting therefrom and damage to property, resulting from any
act or occurrence arising out of Contractor's operations in the performance of this
Agreement, including, without limitation, acts involving vehicles. The amounts
of insurance shall be not less than the following: single limit coverage applying to
bodily and personal injury, including death resulting therefrom, and property
damage, in the total amount of $1,000,000 per occurrence, with $2,000,000 in the
aggregate. Such insurance shall (a) name the CITY, its officers, employees,
agents, volunteers and representatives as additional insured(s); (b) be primary
with respect to insurance or self - insurance programs maintained by the CITY; and
(c) contain standard separation of insureds provisions.
b. Business automobile liability insurance, or equivalent form, with a combined
single limit of not less than $1,000,000 per occurrence. Such insurance shall
include coverage for owned, hired and non -owned automobiles.
Page 3 of 8
25K -103
C. Worker's Compensation Insurance. In accordance with the California Labor
Code, Contractor, if Contractor has any employees, is required to be insured
against liability for worker's compensation or to undertake self - insurance. Prior
to commencing the performance of the work under this Agreement, Contractor
agrees to obtain and maintain any employer's liability insurance with limits not
less than $1,000,000 per accident.
d. If Contractor is or employs a licensed professional such as an architect or
engineer: Professional liability (errors and omissions) insurance, with a combined
single limit of not less than $1,000,000 per claim with $2,000,000 in the
aggregate.
e. The following requirements apply to the insurance to be provided by Contractor
pursuant to this section:
(i) Contractor shall maintain all insurance required above in full force and
effect for the entire period covered by this Agreement.
(ii) Certificates of insurance shall be furnished to the City upon execution of
this Agreement and shall be approved by the City.
(iii) Certificates and policies shall state that the policies shall not be cancelled
or reduced in coverage or changed in any other material aspect, by
consultant, without thirty (30) days prior written notice to the City.
(iv) Contractor shall supply City with a fully executed additional insured
endorsement.
f. If Contractor fails or refuses to produce or maintain the insurance required by this
section or fails or refuses to furnish the City with required proof that insurance
has been procured and is in force and paid for, the City shall have the right, at the
City's election, to forthwith tenninate this Agreement. Such termination shall not
affect Contractor's right to be paid for its time and materials expended prior to
notification
of termination.
7. INDEMNIFICATION
Contractor agrees to defend, and shall indemnify and hold harmless the City, its officers,
agents, employees and representatives from liability: (1) for personal injury, damages, just
compensation, restitution, judicial or equitable relief arising out of claims for personal injury,
including death, and claims for property damage, which may arise from the negligent operations
of the Contractor or its contractors, subcontractors, agents, employees, or other persons acting on
their behalf which relates to the services described in section 1 of this Agreement; and (2) from
any claim that personal injury, damages, just compensation, restitution, judicial or equitable
relief is due by reason of the terms of or effects arising from Contractor's performance of the
Page 4 of 8
25K -104
services contemplated by this Agreement, except to the extent such claims are caused by the
negligent acts or omissions of the City or any of its employees, agents, representatives, and
independent contractors. This indemnity and hold harmless agreement applies to all claims for
damages, just compensation, restitution, judicial or equitable relief suffered, or alleged to have
been suffered, by reason of the events referred to in this Section. The Contractor further agrees
to indemnify, hold harmless, and pay all costs for the defense of the City, including fees and
costs for special counsel to be selected by the City, regarding any action by a third party
challenging the validity of this Agreement, or asserting that personal injury, damages, just
compensation, restitution, judicial or equitable relief due to personal or property rights arises by
reason of the terms of, or effects arising from this Agreement. City may make all reasonable
decisions with respect to its representation in any legal proceeding. Nohvithstanding the
foregoing, to the extent Contractor's services are subject to Civil Code Section 2782.8, the above
indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to claims that
arise of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the
Contractor.
8. CONFIDENTIALITY
If Contractor receives from the City information which due to the nature of such
information is reasonably understood to be confidential and/or proprietary, Contractor agrees that
it shall not use or disclose such information except in the performance of this Agreement, and
further agrees to exercise the same degree of care it uses to protect its own information of like
importance, but in no event less than reasonable care. "Confidential Information" shall include
all nonpublic information. Confidential information includes not only written information, but
also information transferred orally, visually, electronically, or by other means. Confidential
information disclosed to either party by any subsidiary and/or agent of the other party is covered
by this Agreement. The foregoing obligations of non -use and nondisclosure shall not apply to
any information that (a) has been disclosed in publicly available sources; (b) is, through no fault
of the Contractor disclosed in a publicly available source; (c) is in rightful possession of the
Contractor without an obligation of confidentiality; (d) is required to be disclosed by operation of
law; or (e) is independently developed by the Contractor without reference to information
disclosed by the City.
9. CONFLICT OF INTEREST CLAUSE
Contractor covenants that it presently has no interest and shall not have interests, direct or
indirect, which would conflict in any manner with performance of services specified under this
Agreement.
10. NOTICE
Any notice, tender, demand, delivery, or other communication pursuant to this
Agreement
shall be in writing and shall be deemed to be properly given if delivered in person or mailed by
first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in
the manner provided in this Section, to the following persons:
Page 5 of 8
25K -105
To City: Clerk of the City Council
City of Santa Ana
20 Civic Center Plaza (M -30)
P.O. Box 1988
Santa Ana, CA 92702 -1988
Fax 714- 647 -6956
Executive Director
Public Works Agency
City of Santa Ana
20 Civic Center Plaza (M -21)
P.O. Box 1988
Santa Ana, CA 92702
Fax 714 -647 -5635
To Contractor: U.S. Security Associates
1400 N. Harbor Blvd., 7`1' Floor
Fullerton, CA 92835
A party may change its address by giving notice in writing to the other party. Thereafter,
any communication shall be addressed and transmitted to the new address. If sent by mail,
communication shall be effective or deemed to have been given three (3) days after it has been
deposited in the United States mail, duly registered or terrified, with postage prepaid, and
addressed as set forth above. If sent by fax, communication shall be effective or deemed to have
been.given twenty -four (24) hours after the time set forth on the transmission report issued by the
transmitting facsimile machine, addressed as set forth above. For purposes of calculating these
time frames, weekends, federal, state, County or City holidays shall be excluded.
11. EXCLUSIVITY AND AMENDMENT
This Agreement represents the complete and exclusive statement between the City and
Contractor regarding the subject matter herein, and supersedes any and all other agreements, oral
or written, between the parties. In the event of a conflict between the terms of this Agreement
and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not
be modified except by written instrument signed by the City and by an authorized representative
of Contractor. The parties agree that any terms or conditions of any purchase order or other
instrument that are inconsistent with, or in addition to, the terms and conditions hereof, shall not
bind or obligate Contractor or the City. Each party to this Agreement acknowledges that no
representations, inducements, promises or agreements, orally or otherwise, have been made by
any party, or anyone acting on behalf of any party, which are not embodied herein.
12. ASSIGNMENT
Inasmuch as this Agreement is intended to secure the specialized services of Contractor,
Contractor may not assign, transfer, delegate, or subcontract any hiterest herein without the prior
Page 6 of 8
25K -106
written consent of the City and any such assignment, transfer, delegation or subcontract without
the City's prior written consent shall be considered null and void. Nothing in this Agreement
shall be construed to limit the City's ability to have any of the services which are the subject of
this Agreement performed by City personnel or by other consultants retained by City.
13. TERMINATION
This Agreement may be terminated by the City upon thirty (30) days written notice of
termination. In such event, Contractor shall be entitled to receive and the City shall pay
Contractor compensation for all services performed by Contractor prior to receipt of such notice
of termination, subject to the following conditions:
a. As a condition of such payment, the Executive Director may require Contractor to
deliver to the City all work product completed as of such date, and in such case
such work product shall be the property of the City unless prohibited by law, and
Contractor consents to the City's use thereof for such purposes as the City deems
appropriate.
Payment need not be made for work which fails to meet the standard of
performance specified in the Recitals of this Agreement.
14. NON - DISCRIMINATION
Contractor shall not discriminate because of race, color, creed, relation, sex, marital
status, sexual orientation, age, national origin, ancestry, or disability, as defined and prohibited
by applicable law, in the recruitment, selection, training, utilization, promotion, termination or
other employment related activities or in connection with any activities under this Agreement.
Contractor affirms that it is an equal opportunity employer and shall comply with all applicable
federal, state and local laws and regulations.
15. JURISDICTION -VENUE
This Agreement has been executed and delivered in the State of California and the
validity,
Interpretation, performance, and enforcement of any of the clauses of this Agreement shall be
determined and governed by the laws of the State of California. Both parties further agree that
Orange County, California, shall be the venue for any action or proceeding that may be brought
or arise out of, in connection with or by reason of this Agreement.
16. PROFESSIONAL LICENSES
Contractor shall, throughout the term of this Agreement, maintain all necessary licenses,
permits, approvals, waivers, and exemptions necessary for the provision of the services
hereunder and required by the laws and regulations of the United States, the State of California,
Page 7 of 8
25K -107
the City of Santa Ana and all other governmental agencies. Contractor shall notify the City
immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals,
waivers, and exemptions. Said inability shall be cause for termination of this Agreement.
17. MISCELLANEOUS PROVISIONS
a. Each undersigned represents and warrants that its signature herein below has the
power, authority and right to bind their respective parties to each of the terms of
this Agreement, and shall indemnify City fully, including reasonable costs and
attorney's fees, for any injuries or damages to City in the event that such authority
or power is not, in fact, held by the signatory or is withdrawn.
b. All exhibits referenced herein and attached hereto shall be incorporated as if fully
set forth in the body of this Agreement.
IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year
first above written.
ATTEST:
MARIA D. HUIZAR
Clerk of the Council
APPROVED AS TO FORM:
SONIA R. CARVALHO
City Attorney �j r-JOHN M. FUNK
Assistant City Attorney
RECOMMENDED FOR APPROVAL:
FRED MOUSAVIPOUR
Executive Director
Public Works Agency
CITY OF SANTA ANA
CYNTHIA ICURTZ
Interim City Manager
U.S. SECURITY ASSOCIATES
JOHN MULDOON
Western Regional President
Page 8 of 8
25K -108
EXHIBIT A
CITY OF SANTA ANA
REQUEST FOR PROPOSALS FOR SECURITY GUARD SERVICES AT VARIOUS
CITY FACILITIES
GE, ENERAL SCOPE OR SERVICES
1, General Conditions
Contractor shall furnish all necessary labor, supervision, uniforms, and equipment in
accordance with the provisions, terms mud conditions set forth in this RFP,
2. License and Permits
Contractor and assigned personnel shall possess all licenses and permits required b the
California Department-of Consumer Affairs,.Eureau of Security. and.Staffmg
requirements for each site are provided In Exhibit E Staffing Schedules.
3. Security Guard Minimum Ounlllieations
City staff will review the qualifications of the guards assigned to the respective sites, The
City reserves Elie right to disapprove Contractor personnel assigned to this contract, The
Contractor will remove and replace immediately any personnel deemed unacceptable to
the Contract Manager.
Security guards are required to meet the minlmum qualifications listed below prior to
their initial assignment, Contractor shall ensure that written documentation of the criteria
listed below of all security guards assigned under the provisions of this contract are kept
on file at Contractor's place of business. Failure to do so may result in the termination of
the contract and subsidiary contracts,
(a) dueatlon- Guards must possess a high school diploma or G.E.D. equivalent
and must have the abillty to speak, read, mid write the English language,
understand and carry out oral and written directions, think and act cluicidy and
City of Santa Ana Unarmed Security Guard Set vlces RFP
Page 16
25K -109
effectively in emergencies, and writo accurate and clear reports. Some
locations will require guards to be bilingual (see Scope by Location)
(b) x erience- Guards assigned to work under this Contract must have had prior
security guard experience of relevant nature,
(c) Xnowiedge/Sldlls- Guards must have experience using and ability to use a
typewriter, word processor, or computer terminal, Guards must have the
ability to constrict and write clear and accurate detailed reports.
(d) Guard Registration Card- Guards must at all times, be in possession of a
current guard registration card issued by the California Department of
Constuner Affairs while assigned to the City contract. Temporary guard cards
are not acceptable,
(e) Drug Testing- All guards shall successfully pass a pre - employment drug
screening examination within six (6) months of their assignment, Drug testing
will be arranged for the guards by the Contractor at its own expense prior to
assignment at any City facility.
(t) Background Check- Contractor shall certify that all personnel have
successfully passed a criminal background check prior to assignment to any
City facility.
(g) Training- Guards are required to have received training in First Aid and CPR,
with current certification, as wall as training in security and emergency
procedures, crowd control, and public relations, First Aid and CPR training
will be arranged for fto guards by the Contractor M its 9w.A expozase prior to.
assignment to any City facility.
(h) Physical /Mental Qualifications- Guards assigned to work under this contract
must be mentally alert and capable of exercising good judgment,
implementing instructions and assimilating necessary specialized training.
Medical examination of guards to assure their physical fitness shall be
conducted at the Contractor's expense, prior to the initial request for clearance
and arnnially thereafter,
(i) Performance- Substandard performance of any kind will not be allowed, The
City reserves the right to refuse or reject any assigned guard, who, in the
City's belief, fails to meet the minimum requirements as set forth in this
Contract,
(j) Driver's License- Guards must possess and carry in their possession while on
duty a valid California. Driver's License issued by the CA Department of
Motor Vehicles.
City of Santa Ann Unarmed Security Guard Services RFP T
Page 17
25K -110
(k) Probationary Period. New guards assigned to the City contract will be
placed on a six month probationary period during which time their skills will
be assessed periodically by both Contractor and City staff, To ensure
satisfactory completion of the probationary period, City staff, at his /her
discretion, may require a written exam and /or oral review,
4. 24 -Hour Communications Cauabllity
Contractor shall maintain a 24-hour communication center. Contractor shall be
responsible for the proper operation and security of its pages, radios, cellular phones and
chargers,
5, Uniforms and E uinment
Contractor shall provide uniforms to employees who are assigned to work on the contract
at no additional expense to those employees or the City. Uniforms shall include winter
jackets and rain gear. Uniforms shall bear a patch identifying the Contractor. Uniforms
are subject to City approval, Pictures of Contractor uniforms are to accompany
Contractors RFP response,
6, Supervision
Supervision of assigned personnel shall be provided daily, 7 days a week, as assigned.
The Supervisor shall be available to meet with City staff when requested. Supervisors
shall conduct on -site inspections of assigned personnel at least twice per week.
Supervisors shall have prior security experience, know and understand the operational
aspoct,of the.security.pusiuess, be an appropriate role model, and ]lave. an ability.tp .teach,
guide and direct effectively, Supervisors shall employ measurable performance criteria
in their evaluation of employees. It is desirable to have supervisors emerge from within
the ranks of Grose assigned to the contract. This achieves continuity and assures the
experienced security guards are at the forefront of protecting the City's employees,
clients and assets,
City lull, Main Library and the SARTC each require an on -site supervisor to manage the
guards assigned to these locations,
7, Training
Contractor shall provide the following training at no additional expense to the City.
(a) Training of newly assigned guards: Contractor will be expected to provide
up to eight (8) hours of training to newly assigned guards at the City facilities.
At SARTC, three (3) full days of on -site training is required,
(b) Training of substitute guardst
Substitute guards shall be able to fill in and complete all duties of the
regularly assigned guard, when needed,
City of Santa Ana Unarmed Security Guard Services RFP
Page 18
25K -111
(c) Refresher training;
Refresher training shall o provided upon request of the City. Refresher
training shall be designed to ensure that all security guards are proficient at
their duties, The refresher training shall address any issue brought to the
Contractor's attention by the City staff, who is requesting the refresher
training.
(d) Health and safety orders;
Contractor shall provide safety training as required by the California
Department of Industrial Relations and Cal -OSHA (California - Occupational
Safety and Health Administration),
8. Registered Personnel
Contractor shall keep records that ensure all assigned guards have received their training,
registrations and permits as required by State and local authorities. Additionally,
Contractor shall ensure that all guards timely renew their training, registrations and
permits as required by State and local authorities. The City may inspect such
documentation at any time npon request.
9. Post Orders (,Duties) and Operating Procedures
Prior to staffing an account, Contractor shall provide the following at no addition expense
to the City.
(a) Meet with Management and /or City staff at each facility and review current
security guard post orders (duties) and operating procedures;
(b) Amend current post orders and operating procedures, as necessary, to the
mutual agreement of both parties, in writing;
(c) Hold an orientation/iraining meeting with assigned peraonnel> al which time
they shall be given a written copy; and;
(d) Provide a written copy to Project Manager
Contractor shall establish a specific set of post orders mid operating procedures for each
facility. This post order and operating procedures shall be completed within ten (15) days
following the contract start date. Contractor shall not seek additional monies from the
City for establishing the post orders and operating procedures.
10. Review of Post Orders, Procedures and Performance
Contractor shall review the security guard post orders, operating procedures, and
performance of security guards with designated City staff on a quarterly basis. Post
orders and operating procedures shall be updated as necessary to ensure an optimum level
of service and documentation of post orders and procedures, Any revisions shall also be
clearly conveyed to assigned personnel, and they shall each receive a revised written
copy. The facility site supervisor shall also receive a revised written. copy,
11. Appearance and Grooming
City of Santa Ana Unarmed Security Guard Services RFP
Page 19
25K -112
Assigned personnel shall arrive at work well groomed, in a professional manner, and hi
the appropriate uniform of the company. Uniform must include badge, company
designation patch, nametag and required communication equipment. Uniforms shall be
in respectable condition, fitted properly, cleaned, pressed, and present a professional
appearance. Assigned personnel shall not accessm9zo their uniforms. Assigned
personnel shall wear their shirts tucked inside their slacks. Assigned personnel shall not
lean against walls, stand with their hands in their pockets, or adopt an unprofessional
conduct or posture,
12. Responding and Renertine
In the event of the breach of City property, the Contractor will be instructed to contact
their home base, who will contact authorities and designated City staff for each facility.
Contractor will not place themselves hi danger by confronting dangerous individuals.
13, Guard Duties (general)
Typical duties of the security guards assigned to the City facilities include, but are not
limited to, the following;
• Making rounds of inspection to dctetraine that fences, gates, doors and windows
are properly closed and /or locked or otherwise properly secured,
• Check -in with a Guard Tour -lilce system to ensure the entire site is monitored
frequently and on a regular basis.
• Investigating unusual or auspicious conditions or activities.
• Preventing trespass on, damage to, or theft of City property.
o Inspecting parking areas.
• Enforcing security regulations,
• Interacting in 'a professional manner with the public,
• Assist the public with directions when needed.
• Be a visible presence in the gate entrance area.
• Responding to building alarms.
• Ensuring gates and fences are closed on the weekends when most City facilities
are closed,
• Notifying appropriate City personnel and local authorities when emergencies
Occur.
• Respond to request by City facility site management,
• If need be, occasional assistance with crowd flow.
• Report any nursafe or dangerous conditions or circumstances to City facility site
manager,
14, Cooperation with Law Enforcement
Contractor and assigned personnel shall cooperate with law enforcement officers from
the local agencies, including but not limited to Santa Ana Police Department, Orange and
Un
City of Santa armed Security Guard Services RFP __
Ana
Page 20
25K -113
Los Angeles County Sheriffs, California Highway Patrol, OCTA Police, Motrolink
Police, Amtrak Police and the Department of Homeland Security.
15. Incident Reports
Security guards shall provide, preferably via email, detailed incident reports in a timely
manner to City facility site management.
16. Additional Personnel
Contractor shall provide additional personnel upon twenty -four (24) hours advance notice
at the contracted rate. Contractor shall assure the City that Contractor will maintain a
reasonable nrmtbee of trained backup personnel ready to assume assignment upon request
by the City. City Hall location, on occasion, might require additional guard services with
shorter lead time,
17. Schedule Changes
City reserves the right to make schedule changes upon forty-eight (48) hour advance
notice to Contractor, Schedule changes shall not affect the billing rate agreed upon,
18. Double Shifts
Contracted security guards shall not work more than twelve (12) hours in any twenty-four
(24) hour period.
19. Overtime
The City will pay for only that overtime it authorizes, The City will pay Contractor a rate
of one and one -half times the normal billing rate for each person assigned to work
overtime. Request for additional services shall be billed at the normal base rate,
20. Recognized Holidays
Below are the City observed holidays. Security coverage on holidays will vary by
facility. See silo specific scope located on pages 2440.
Now Year's Day
Martin Luther ISing, Jr.'s Birthday
Presidents' Day
Memorial Day
Independence Day
Labor Day
Veteran's Day
Thanksgiving Day
City of Santa Ana Unarmed Security Guard Services RFP
Page 21
25K -114
Friday following Thanksgiving Day
Last working day before Christmas Day
Christmas Day
21, Over-fills
Over -fills occur when Contractor supplies too many guards, guards for longer periods
than required, or guards of a higher level of pay than agreed upon between the Contractor
and the City for a particular site, The City will pay for only those services requested and
agreed to,
22, Short -fills
Short -fills occur when Contractor supplies unqualified personnel for the site assigned.
City reserves the right to refuse Contractor's personnel not in compliance with the
contract. Overtime will not be paid to Contractor to compensate for shortage of
personnel,
23, Shortfalls
Shortfalls occur when the required security services are not supplied at any post or work
site. The City will pay for only the actual time worked. If a security guard arrives late
for work or leaves early for my reason, those hours will not be paid. The absence of a
security guard at a post or work site without replacement constitutes a shortfall for a
portion of a shift and a proportional reimbursement shall be given on the invoice,
Note; The City may request a "service credit" for any shortfall (See "Service Credit"
provision below,)
24. Double Bankine
Whenever it becomes necessary to' assign or reassign an individual to a post for the fast
time, Contractor shall arrange, at its own expense, to have the now individual "double
bank" with am experienced employee prior to having the inexperienced individual take
over any post on his or her own. Contractor shall bear the associated expense for this
double banking,
25, Excessive Turnover
Excessive turnover of guards will not be tolerated and may be cause for termination of
the contract. Tumover of assigned personnel at any City facility shall not exceed one
hundred percent (100 %) in 30 to 90 days. Contractor shall provide a list of all personnel
assigned at the start of the contract, and shall provide semi - annually, an updated list
specifically identifying the personnel that have been added and personnel that have been
removed from each site.
26. Performance
City of Santa Ann unarmed Security Guard Services RFP
Page 22
25K -115
Poor performance will not be tolerated, The City reserves the right to refuse or reject any
person assigned under the contract either with or without cause.
27, Service Credit
Contractor guarantees that security guards assigned to the City facilities will report on
time, fit for duty, in proper uniform, and properly instructed, oriented, and supervised.
Contractor guarantees that service requirements will be identified and will receive proper
response. Contractor will communicate regularly (at least once a month) with City
facility site management. If at any time Contractor fails to provide any services agreed,
Contractor shall issue a "service credit" to the City. A "service credit" for each incident
of failure shall be a minimum of one (1) complete security guard work shift or eight (9)
times the hourly rate charged by the contractor, Such credit shall to issued ill the form of
a credit on the next available billing, Service Credit is to be paid in addition to any
deduction for hours not worked.
Clty of Santa Ana Unarmed Security Guard Services RFP
Page 23
25K -116
SITE SPECIFIC SCOPE OF SERVICES
SANTA ANA REGIONAL TRANSPORTATTON CENTER
The Santa Ana Regional Transportation Center (SARTC) is located at 1000 East Santa Ana
Boulevard, Santa Ana, CA 92701. The facility covers 6.75 acres and contains a 47,000- square-
foot terminal, two surface parking lots with a total of 282 spaces, and one four -story parking
structure with 423 spaces. A three -story pedestrian bridge takes travelers to the cast train
platform. A second pedestrian bridge connects the parking structure to the main facility, The
terminal building is open from 5:00 AM to midnight daily. The parking structure is open to the
public from 4 :00 AM to midnight dally.
The SARTC terminal building contains approximately 35,000 square feet of rental space, plus a
five -story theme tower that includes small meeting/eonference rooms on the 4P and 50' floors.
Tenants include Amtrak, Greyhound Lines, Tres Estrellas de Oro, County of Orange Social
Services Program, State of California EDD, the City of Santa Ana Work Center and gift shop.
As a regional transportation hub and public services facility, various local, state, and federal
authorities have law enforcement jurisdiction within, the facility, The lead authority is the Santa
Ana Police Department. The Orange and Los Angeles County Sheriffs, the California I- Ughway
Patrol, OCTA Police, Amtrak Police, and the Department of Homeland Security are amongst the
other law enforcement agencies that hold jurisdiction. The SARTC is designated as a Homeland
Security critical infrastructure locale,
Rail and Bus Services
The SARTC functions as an inter -modal transportation facility along the Orange railroad
subdivision, within the Los Angeles San Diego (LOSSAN) corridor. The SARTC serves both
Metrolink and Amtrak commuter /passengers seven days per week. Specifically, it serves
Metrolink's Orange County and Inland Empire - Orange County commuter rail service fines, and
Amtrak's Pacific surfliner trains. Six Local OCTA and OCTA Station Link bus service routes
are available at or in the immediate vicinity of the SARTC, In addition, the SARTC also leases
space to long distance bus service providers as Greyhound and Tres Estreltas de Oro.
Workforce Development Services
Clty of Santa Ana Unarmed Security Guard Services RFP
Page 24
25K -117
The Santa Ana WORK Center Is located within the SARTC. The WORK Center combines
resources from various agencies to provide integrated Jab and workforce development services,
including job search assistance, employee referrals and placement, unemployment insurance
filing, and career counseling for adults and youths. As part of the WORK Center, the State of
California EDD leases an administrative office on the first floor for staff and is not open to the
public, The City of Santa Ana and the State EDD lease the two suites on the second floor. The
administrative suite averages 14 client visits per day and the referral center suite averages 100
client visits per day. The WORK Center offices on the first and second floors are open from
7:30 AM to 5:00 PM Monday thru Thursday and every other Friday, A security guard under
separate contract by the State of California is assigned to the referral center suite during the
hours it is open to the public. it is expected that the security company awarded the contract
under this RFP will work in cooperation with the security guard assigned to the referral center
when necessary. The County of Orange Social Services Agency leases the suite on the third
floor and averages 26 client visits per day, The third floor suite is open from 7:00 AM to 5:00
PM, Monday thnr Friday.
1, SCOPE
The City's objective is to provide deteneuee against crimes of vandalism, theft and bodily injury
at the SARTC on a twenty -four (24) hour basis.
Management of Facility
The SARTC is owned by the City of Santa Ana and managed by the Public Works Agency,
Onsite property management services are available during normal business hours Monday
through Thursday and every other Friday, The office is closed on weekends and 11 days per
year for holidays.
Thia.post requfrea. highly .visible security staff with - excellent interpersonal skills and the ability
to deal with the public hi a courteous manner. This post requires extensive public contact.
Guards assigned to this post must speak and understand English and be able to write clear and
concise reports. Bilingual candidates are preferred and at least one bilingual Spanish speaking
grind must be on site at all times.
General post assignments and tasks include, but ate not limited to the following:
• Observe- and- roport only, Guards are not expected to apprehend or physically detain any
individual,
• Patrol restrooms, main floor lobby, train loading areas, balconies and upper floors of the
building, perimeter of entire facility, parking lots, parking structure, pedestrian bridge, east
and west platforms, all stairways and all approaches onto the property.
• Using post managerent system to check in at designated checkpoints, minimum of 27
points.
• Actively patrol entire property.
• Maintain facility in lockdown mode when the facility is closed, unless an emergency arises
and
t the direction of SARTC management or
City of Santa Ana Unarmed Socurlty Guard Services RFP
PeQo zs
25K -118
• Periodically monitors the City's VSS surveillance system.
• Ensure that unauthorized taxis, limousines, buses, etc, do not assemble on or adjacent to the
property.
• Provide vehicle and parking control throughout the facility, as needed,
• Provide surveillance of trains, buses and passenger movement.
• Enforce the facility's unattended baggage policy and follow appropriate procedures.
• Look down or open the facility at designated times, This will include main building, parking
structure and pedestrian bridge accesses,
• Report to SARTC management any light outages, improperly working doors and /or locks,
building leaks or leaks of any kind, any abnormality in function of mechanical, electrical or
plumbing systems, graffiti locations, suspected or observed theft or vandalism,
• Raise and lower flags at dawn and dusk.
• Check in mid check out all contract personnel and provide access to service areas as
necessary,
• Provide authorized personnel access to secured sites
• Be familiar and able to enforce the SARTC Emergency Action Plan and Evacuation
Procedures.
• Maintain a log of all lost and unattended items,
• Conduct monthly cheek of fire extinguishers,
• In Property Manager's absence will receive and turn over bike locker and photography
applications.
• Provide tenants access to secured conference rooms.
• Ensure conference rooms are secured after use,
Shift Coverage: 24/7 security guard coverage
In addition, one supetvisor to work Gam to 2pm Monday through Friday
Holiday Coverage: Regularly scheduled security guard coverage is required,
H. RESPONSIBIMTY OF CONTRACTOR
The Contractor will provide services for 24 hour security coverage at this location. A guard
must be present at all times and this facility must never be left unattended. Provide a post
management system that includes efficient mechanisms for tour verification, daily activity
reports (DARs), and Incident reporting (IR). This system must be complete with a reliable
computer equipped with Internet access, Microsoft Office, a printer, downloader, and any ather
equipment needed in leading and monitoring the security needs of the facility.
Each security guard shall be equipped with cellular phone and all other telecommunications or
electronic equipment necessary for all security officers while on duty.
Desirable to have equipment to allow for real time reporting and tour verifications,
It of Santa Ann Unarmed Security Guard Services RFP
Page 26
25K -119
Provide internal transportation equipment, if any, such as scooters, sogways, bicycle, vehicles
etc.
Provide all document slid stationary supplies needed for the successful running of this post. This
means adequate supplies of forms, ink cartridges for printer, printer paper, all pertinent forms,
pens, writing pads, otc. THE CITY WILL NOT PROVIDE SUPPLIES.
THE SANTA ANA CORPORATE YARD
The Santa Ana Corporate Yard (Yard) is located at 215 South Center Street, Santa Ana, CA
92703. The Yard covers 12 acres between First Street on the north, Daisy Avenue on the east,
Chestnut Avenue on the south and Center Street ion the west. The property includes
administrative office buildings, a central stores warehouse, a fleet and facility maintenance two -
story garage, and a single -story vehicle parking structure backed up to Chestnut Avenue. The
entire property is walled with three security gate entrances. The properly houses a variety of the
City's vehicle fleet, including street sweepers, large trucks, and standard sedans. The Yard
serves as a fuel filling location for City vehicles and houses diesel and unleaded underground
storage tanks, and CNG and hydrogen above - ground storage tanks. Security guard services are
required per the shift and holiday coverage detailed in Section II below, The regular hours of
operation at the corporate yard are Monday through Friday from 6:00 a.m. to 6:00 p,m.
1. SCOPE
The City's objective is to provide the Yard with security guard service to monitor the security of
personnel, equipment, buildings, and general property, The security guard will be posted at the
guiard station located at the Center Street.. entrance. The guard station is equipped with a closed-
circuit TV and provides visual monitoring of the Yard area and allows monitoring of the
entrance.
The security guard shall perform the following:
• Utilize an electronic device to conduct tour verification and incident reporting.
• Observes the closed circuit TV monitoring of the Yard.
• Closes the entrance gates on the property, between 5:00 p.m. and 5:30 p.m. on weekdays.
• Opens the gates at 6 a.m. on weekdays.
• Mmutains a logbook noting the name of every individual who enters and leaves the
property and notes the time.
• Conducts a continuous observation of the Yard to maintain a secure and safe property, If
any concerns arise during the guard shift, instructions are provided with contact numbers
to the Santa. Ann Police Department.
• Under no circumstance is aggressive action required.
• The security guard is required to call proper channels in the event of an unusual
observation.
• The Contractor will conduct unannounced supervisory inspections during shifts.
City of Santa Ana Unarmed Security Guard Sarvices RFP
Page 27
25K -120
The City reserves the option to increase or decrease the number of nightly or daily coverage, the
hours of coverage, and the number of days per week requested with seven days written
notification,
Shift Coverage: 1 Seciuity Guard
6am to Spm Monday through Thursday
24 hour coverage effective Friday at 4pm through Monday at Gam
Holiday Coverage: Regularly scheduled security guard coverage is required on these holidays.
U. RESPONSIBILITY OF CONTRACTOR
The Contractor is to provide one security guard in standard full uniform at the Guard Station
located on the west side of the Corporate Yard. Provide a post management system that includes
efficient mechanisms for tour verification, daily activity reports (DARs), and Incident reporting
(IR).
City of Santa Ana Unarmed Security Guard Services RFP -
Page 28
25K -121
THE SANTA ANA ZOO AT PRE'NTICE PARK
The Santa Ana Zoo at Prentice Park (the "Zoo ") is located at 1801 East Chestnut Avenue, Santa
Ana, California, 92701. The Zoo covers 20.5 acres including public parldng areas, animal
housing, exhibits and buildings. The Zoo handles 90 species with approximately 250 animals
and 35 exhibits,
Hours of Zoo Operation
The Zoo is open to the general public Monday through Sunday (seven days per week) from
10 :00 a.m, to 5:00 p,m, The Zoo is closed to the general public only two days each year on
December 25 — Christmas Day and January 1 — New Year's Day; however Zoo staff are still on
the grounds to feed and care for the animals:
Note: During days of extremely inclement weather, the Zoo Manager may decide to close the
Zoo to the public.
I. SCOPE
The City's goal is to have security guard services conduct three (3) security tour patrols nightly,
seven (7) days par week around the Zoo property perimeter and through the Zoo grounds, These
services are serve as a deterrent against crimes of vandalism and theft and to insure safety to City
property and the Zoo's animal collection during the Zoo's closed hours. The tour patrol is to
include eight (8) strategically designated locations, utilizing an electronic device to conduct tour
verification and incident reporting and is to be performed once between the hours of 7:00 p.m, to
90 p,m, 11:00 p,m. to 2:00 a.m. and 3:00 a,m. to-5:00 a,m,
Shift Coverage: Three night patrols, seven days a week, between the hours of:
7pm to 9pm. (Vi patrol)
1 1pm to 2am (2na patrol)
3am to Sam (P patrol)
Holiday Coverage: Regularly scheduled security guard coverage is required on these holidays.
II. RESPONSIBILITY OF CONTRACTOR
The Contractor provides one security officer in standard full uniform and a functioning vehicle
displaying the security company's name in clear view on the vehicle. The security officer is to
carry a cell phone or mobile radio at all times. Provide a post management system that includes
efficient mechanisms for tour verification, daily activity reports (DARs), and incident reporting
OR).
In the event of a security breach, unusual observation or concerns for the safety of the Zoo's
animals, the security officer is required to make specific contacts to City personnel and /or the
Santa Ana Police Department. Under no circumstance is aggressive actiou required,
2.
City of Santa Ana Unarmed Security Guard Services RFP
Page 29
25K -122
Any incident reports that arise of the nightly patrols are to be emailed immediatoly to the
appropriate City personnel.
The Zoo reserves the option to increase or decrease the number o£nightly vehicle sweeps and the
number of days per week requested, with seven days written notification. The Contractor shall
provide all management, supervision, and overhead for all contractor's employees and shall be
solely responsible for Instituting and invoking disciplinary action of employees not in
compliance with Contractor's rules and regulations, as well as any other policy established by the
contracting parties,
i
I
i
i
I
City of Santa Ana Unarmed Security Guard Services RrP
Page 30
25K -123
TILE SANTA ANA LIBRARY
The Main Library is located at 26 Civic Center Plaza, Santa Ana CA 92701, The Main Library
provides Spanish, English and Vietnamese books, DVDs, music CDs and books on CD for
adults, teens and children. It also offers bilingual computer training and access for adults, teens
and children, as well as story times in English and Spanish and special programs for children and
families, Also available are workshops, gaming and activities for teens, and workshops for
limited English speaking adults. Bilingual tutoring for children and teens is provided in the
Library Learning Center. The Main Library is open Monday through Thursday from 10:00 a.m.
to 9;00 p,m., Friday and Saturday from 10:00 a.m. to 6:00 p.m. and Sunday 12:00 p.m. to 4;00
p.m.
The Newhope Branch Library is located at 122 North Newhope Street, Santa Ana CA
92703. The Newhope Library provides all types of books and audiovisual materials in English,
Spanish and Vietnamese for children and teens, as well as story times in English and Spanish and
special programs for children, and supports a branch of the Santa Ana Public Library Teen Club,
It offers computer access for adults, children, and teens. Bilingual tutoring for children and teens
is available In the Library Learning Center. The Newhope Branch Library is open Monday
through Thursday from 2;00 p.m. to 7:00 p.m., Saturday from 10:00 am, to 5:00 p,m, and is
closed on Friday and Sunday,
SCOPE
The City's goal is to provide deterrence against crimes of vandalism, theft and bodily lr;jury at
the two Library locations, The Contractor shall provide security guard services in and around the
Library properties as requested by the City. Contract security personnel shalt assist the Library in
meeting its security objectives,
Duties Include, but are not limited to;
Roving patrol of building interior, include — but not limited to the following tasks:
1, Ensure that alarms at all emergency access doors are activated.
2. Ensure that meeting rooms are lacked when not in use,
3. Watch for drug activity, vandalism and graffiti, weapons, alcohol, open food
containers and other aota that interfere with or disrupt library activities (Santa Ana
Municipal Code §2- 602,1)
4. Verify that all exterior doors are locked after normal business hours.
5.. Hourly inspection of public restrooms. Advise library management of any
maintenance or repairs needs,
6. Ensure that needles, syringes or other potentially hazardous material is reported and
safely disposed,
7. Ensure that all patrons exit the library as closing time approaches
• Roving patrol of exterior library area, include — but not limited to the following tasks:
City of Santa Ana Unarmed Security Guard Services RFP
Page 31
25K -124
1. Ensure ail exits are flee from obstruction
2. Report unauthorized use of designated Library parking spaces
3. Ensure that needles, syringes or other potentially hazardous material is reported and
safely disposed.
4. Verify that all durnpsters are locked.
5, Verify and report building exterior fighting deficiencies.
• Complete Incident and daily operating reports, Provide Library Management copies of
reports on a weekly basis
• Check the security camera system daily to ensure that it is in good working order, Notify
Library Management, if malfunctions occur.
Complete Library electronic reports for incidents in which he/she is directly involved;
take pictures, as needed, refer to camera files in documenting and identifying offenders.
• Notify Santa Ana Police Department if police intervention is required,
• Respond, as necessary, to other life safety duties as identified in post orders and standard
operating procedures.
• Direct patrons to areas within the Library and the Civic Center.
o Report building maintenance and safety concerns as necessary.
Enforce the Safety and Security and Personal Conduct regulations outlined in the Rides
of Conduct.
v Mitigate various issues that arise in and around the Library based on Civic Center
activity,
• Escort employees, as needed, to parking locations.
• Required.guard.qualifications:..
• Able to learn or have experience in the use of the library's security camera system
• Security experience in a position involving extensive public contact.
• Demonstrated ability to handle and resolve conflicts in an effective manner
Demonstrated judgment in emergency situations
6 Experience working with people with behavioral /mental health issues and /or
criminal background
• Physical dexterity; ability to act with urgency in an emergency situation without
detaining or striking the offender,
Main Library
Shift Coverage: 3 Security Guards
1 Supervisor
loam to 9pm Monday - Thursday (3 Security Guards, 1 Supervisor)
loam to 6pm Friday- Saturday (3 Security Guards, l Supervisor)
12pm to 4pm Sunday (3 Security guards, 1 Supervisor)
— _ — holiday Coverage: No security guard coverage is required.
Clty of Santa Ana Unarmed Security Guard Services RFP
Page 32
25K -125
Newhope Library
Shift Coverage: 1 Security Guard
315pm to 715pm Monday through Thursday
1015am to 51. 5pm Saturday
Holiday Coverage: No security guard coverage is required,
LL RESPONSIBILITY OF CONTRACTOR
The Contractor shall provide all management, supervision, and overhead for all contractor
omployeea and shall be solely responsible for instituting and invoicing disciplinary action of
employees not in compliance with Contractor's rules and regulations, as well as any other policy
established by the contracting parties. Provide a post management system that includes efficient
mechanisms for tour verification, daily activity reports (DARs), and incident reporting. (IR).
City of Santa Ana Unarmed Secudty Guard Services RFP
Page 33
25K -126
CENTENNIAL PARK
Centennial Park is located at 3000 West Edinger Avenue, Santa Ana, CA 92704. The park covers
70.53 acres including baseball diamonds, basketball courts, the Dan Young Soccer Complex
(four fields), a lake, a skato park, playground picnic areas, restreoms, a fire training facility, an
adult education center and the Hector Godinez High School Facility. (Hector Godinez High
School is located on Centennial Park property. The campus is not included in the area to be
serviced, however, there should be communication between the successful proposer and the
school district to effectively communicate truancy and other student related safety issues so that
they can be effectively addressed by the school district,)
L SCOPE
The City's goal is to provide security services to serve as deterrence against crimes of vandalism,
theft and bodily injury at Centennial Park and shall perform the following:
• Perform roving patrols of interior and exterior building areas,
• Complete incident and daily operating reports.
• Respond as necessary to support other life safety duties as identified in post orders and
standard operating procedures.
• Direct patrons to areas within Centennial Park.
• Report building maintenance and safety concerns as necessary,
• Enforce Park rules as required.
• Mitigate various issues that arise in and around Centennial Park.
• Provide a bike or electric golf cart patrol. Bilce patrol includes supplying the bicycle, ongoing
maintenance of bicycle, safety equipment, including gloves, lcoee and elbow pads, and
helmets and uniforms, including BDII pants and/or shorts, polo shirt and bolt, Electric golf
cart patrol includes supplying-'the golf cart, oazgomg luaintenanee of the golf cart, day safety
equipment and specialized uniforms, if required,
• Observe- and - report only. Guards are not expected to apprehend or physically detain any
individual,
• Notify Santa Ana Police Department if police intervention is required,
• Respond, as necessary, to other life safety duties as identified in post orders and standard
operating procedures.
Shift Coverage: l Security Guard
12pm to l Opm Saturday and Sunday
Holiday Coverage: Regularly scheduled security guard coverage is required on these holidays.
IL RESPONSIBILITY OR CONTRACTOR
The Contractor will provide security guard services approximately 20 hours per week at
Centennial Park, Provide a post management system that includes efficient mechanisms for tour
verification, daily activity reports (DARs), and incident reporting (IR).
Glty of Santa Ana Unarmed Security Guard Services RFP
Page 34
25K -127
BIRCH PARK
SASC1Birch Park is located at 424 West third St„ Santa Ana, CA 92701. The park covers 2,6
acres including a senior center, fitness zone, outside portable restroom, and park area.
1. SCOPE
The City's goal is to provide security guard services to serve as deterrence against crimes of
vandalism, theft and bodily injury at Birch Park and include the following duties:
• Perform roving patrols of interior and exterior building areas,
• Complete incident and daily operating reports,
• Respond as necessary to support other life safety duties as identified in post orders and
standard operating procedures,
• Direct patrons to areas within Birch Park,
• Report building maintenance and safety concerns as necessary.
• Enforce Park riles as required,
• Mitigate various issues that arise in and around Birch Park,
• Observe -and- report only. Guards are not expected to apprehend or physically detain any
individual.
• Notify Santa Ana Police Department if police intervention is required.
• Respond, as necessary, to other life safety duties as identified in post orders and standard
operating procedures.
Shift Coverage: I Security Guard
9:OOsm to 1:OOpm Monday through Friday
Holiday Coverage: No security guard covE- a7ge1s; fequired
11. RESPONSIBILITY OF CONTRACTOR
The Contractor will provide security guard services approximately 20 hours per week at Birch
Park, Provide any safety equipment and specialized uniforms, if required.
City of Santa Ana Unarmod Security Guard Services RFP
Page 36
25K -128
City Hall and the Ross Annex are located at 20 Civic Center Plaza and open Monday thtu
Thursday and every other Friday, 8am to 5pm. City Hall is located within the Civic Center
Complex that Includes City, County, State and Federal offices, The City Departments housed at
City Hall include City Manager's Office, Clerk of the Council, City Attorney's Office,
Community Development Agency, Personnel, Public Works Agency, Planning and Building
Agency and Finance Department. City Hall provides residents and the public with various
services ranging, but not limited to Cashier, Business License, Dog License, Planning counter,
Public Works counter, Building Plan Check, Community Preservation, Housing Administration,
Police/Fire Plan Check, Purchasing, Risk Management, Economic Development etc,
I. SCOPE
City Hall
The City's goal is to provide security services to serve as deterrence against crimes of vandalism,
theft and bodily injury at City Hall and Ross Annex and shall perform the following:
• Perform roving patrols of interior and exterior building areas,
• Complete incident and daily operating reports.
• Respond as necessary to support other life safety duties as identified In post orders and
standard operating procedures,
• Direct patrons to areas within the Civic Center.
• Mitigate various issues that arise in and around City Hall based on Civic Center activity,
• As needed, escort staff or visitors to parking locations.
• Report building malatenance and - safety concerns as necessary.
1. Four tines a day — Inspect public access restrooms to maintain cleanliness and advise
building maintenance of needed corrections.
2. Daily- Check and operate City Hall ADA wheelchair lift and document.
3, Daily- Verify and report building Interior lighting deficiencies.
4. Daily Evening- Secure dumpsters at loading dock at the and of the day.
5. Daily Evening- Verify all exterior doors are Iocked after normal business hours.
6. Daily Evening- Verify and report building exterior lighting deficiencies.
7, Weekly- Check water pressure of all City Hall/Ross Annex drinking fountains.
8. Monthly- Check all City flail/Ross Annex AED's per Risk Management Guidelines,
9. Monthly- Check. Fire Extinguisher and sign tags for inspection per Risk Management
Guidelines.
10. As Needed- Adjust walk off mats at entries to City Hall and Ross Annex.
11, As Needed- Advise facilities management of building deficiencies; interior or
exterior.
12, As Needed- And as requested by the superintendent perform other duties as needed,
Security Guard Officers present at City Council Meetings:
City of Santa Ana Unarmed Security Guard Servlcea RFP
Page 36
25K -129
One security guard patrols the Council Chambers perimeter and the second security guard patrols
the parking structure (Building #19) in front of City Hall to provide a safer passage to and from
Council. Chambers to Building 919.
Council Meetings
Council Meetings will be held every first and thud Tuesdays of the month.
Officer duty hours: 1730 -2100 hours or may be extended until 2300 hours. Officers will remain
on duty until released by appropriate authority,
Two security guards will be assigned duties for the Santa Ana Council. Meeting, Officers will
report no later than 1730 hours. An officer will be posted right outside of the Council Chambers.
The second officer will provide foot patrols in the parking lot immediately in front of the Council
Chambers. Officer is to monitor the area to ensure only authorized vehicles are allowed access
to park. Continue to monitor the parking lot area to deter criminal activity.
Ross Annex Corridor to Sunerblock & OC Courthouse Library Parldng Structures
The Contractor will provide security guard services Monday through Friday. The City reserves
the right to adjust the guards' assignment/hours, as needed, to better serve internal and external
customers. Below are the duties for this post:
• Perform roving patrols of parking stntcture interior levels, stairwells, elevators and
exterior.
• Complete incident and daily operating reports.
• Respond as necessary to support other life safety duties as identified in post orders and
standard operating procedures.
• Provide patrons with direction to areas within the Civic Center, as needed.
• Mitigate various issues that arise between Superblock and O.C. Courthouse parking
structures that serve City Hall/Ross Annex.
• As needed, escort staff or visitors to parking locations upon request if available. (More
conunon during dark hours)
• Report building exterior safety concerns, as necessary,
1. Daily /Evening- Verify and report parking garage and Civic Center lighting
deficiencies.
2. Daily/Evening- Verify and report parking garage elevator deficiencies.
3. Evening- Verify City Hall/Annex exterior doors are locked after normal business
hours.
4. As Needed- Maintain that stairwell access to City Hall courtyard is not obstructed for
visitor access.
S. As Needed- Advise Parks, Recreation and Community Services Agency management
of civic center deficiencies' between City Hall and parking structures.
City of Santa Ana Unarmed Security Guard Services RFP T
Page 37
25K -130
City Hall, Council Meeting, Ross Annex, Superblock and O.C. Court Parking Shift
Coverage;
7 Security Guards and I Supervisor
6am to 2pm Monday through Friday (3 Security Guards)
8am to Spin Monday through Friday (1 Security Guard and 1 Supervisor)
2pm to l Opm Monday through Friday (3 Security Guards)
2 Security Guards assigned to work City Council Meetings
530pm to l 1pm
Holiday Coverage; No security guard coverage is required on these holidays,
II. USPONSIBILITY OF CONTRACTOR
The Contractor will provide security guard officers to service City Hall Monday through Friday.
City Hall is closed every other Friday and security guard services are not needed on those days,
In addition, provide two security guards for the duration of the regularly scheduled Council
Meetings which occur on the first and third Tuesday of the month. Provide a post management
system that includes efficient mechanisms for tour verification, daily activity reports (DARs),
and incident reporting (1R),
City of Santa Ana Unarmed Security Guard Services RFP
Pege 38
25K -131
TIME SANTA ANA POLICE DEPARTMENT
The Santa Ana Police Department is located at 60 Civic Center Plaza, Santa Ana, CA 92701,
The property includes an administrative building, Tail facility, three -bay loading dock area, and a
two -story parking structure for police and authorized vehicles, The administrative building and
jail facility both have public lobbies and restrooms. The restricted area of the facility is walled
with three security gates, two of which are used for ingress /egress, The north gate is used as a
point of entry by authorized personnel only. The south gate is the main point of entry for all
vendors, deliveries, and authorized personnel. Deliveries and vendors are allowed in through
this gate during normal business hours,
I. SCOPE
The City's objective is to enhance security around the peritneter of the Police Headquarters and
Jail facility and to control entrance to the facility via the secured south gate.
The security guard shall perform the following;
• Utilize an electronic device to conduct tour verification and incident reporting.
• Monitor and control entrance access to visitors, vendors, deliveries, etc, through the
south gate
• Issue Visitor and Vendor Parking permits to authorized personnel
• Patrol the parking structure and report unauthorized vehicles parked within the facility
• watch for irregular or unusual conditions that may create security concerns or safety
hazard
• Perform roving patrols of exterior building areas
The City reserves the option to increase or decrease-the number of nightly or daily coverage, the
hours of coverage, and the number of days per week requested with seven days written
notification. The Santa Ana Police Department will conduct an abbreviated background
investigation to supplement the background conducted by Contractor.
Shift Coverage: I Security Guard
lam to 4pm Monday through Friday
Holiday Coverage: Security guard coverage will not be required for Thanksgiving Day,
Christmas Day and New Year's Day, All other holidays are at Site Manager discretion.
11. RESPONSIBILITY OF CONTRACTOR
The Contractor is to provide one security guard in standard full uniform at the secured south gate
entrance to the Police Department. Provide a post managemeat system that includes efficient
mechanisms for tour verification, daily activity reports (DARs), and incident reporting (M),
City of Santa Ana Unarmed Security Guard Services RFP
Page 39
25K -132
AS -1 EEI DED SZICURITY FOR ary LOCATIONS
Contractor must provide for the possibility of providing immediate security guard coverage and
related equipment at any location in the City, Security guard services include immediate security
guard coverage due to a security breach at City Hall, special meetings, any of approximately 15
local park clubhouses and community centers, City parking structures, a community learning
center, or other City location, Coverage must be provided within one hour for the duration of the
period outlined.
Clty of Santa ,Nia Unarmed SeouNty Guard Services RFP
Page 40
25K -133
0
EXHIBIT B
Proposal to Provide Safety
and Security Services
Submitted to:
City of Santa Ana
Submitted by:
Amy Figueroa -Bearn
Business Development Manager
1400 N. Harbor Blvd, 7th Floor, Fullerton, CA 92835
657- 217 -1506, afigueroa @ussecurityassociates.com
April 4, 2017
STATEMENT OF CONFIDENTIALITY
The enclosed proposal is submitted for review to the addressed recipient and the
recipients designated review board in connection with a request for proposal for
security services. Unless otherwise stated, enclosed information and attachments
submitted are confidential and considered trade secret. This information is not to
be shared or disseminated to parties other than the Intended audience.
r
1\ .g018 Li �GJ r.
A
U.S. Security Associates, Inc • www.ussecurityassociates.corn • 866.735.9418 • tnioCdtiies iurtGy 56p„9F g r } im sty
25K -134
zo civic center Plaza, Santa Ana, CA 92701
Dear Ms. Lomeil,
Thank you for the opportunity to provide our proposal for the City of Santa Ana. Our mission is to consistently deliver
the highest quality, most reliable, cost - effective and friendly safety and security services program, We will achieve this
by fully leveraging the best talent, proprietary practices, and exclusive technology to achieve full transparency and
compliance, while meeting program goals and reducing your overall business risk.
The security Industry is undergoing significant consolidation. Yet overthe past three years, less than 10% of our growth
has come from acquisitions, while 90 °% has been driven by organic growth of existing and new clients served. Simply
stated, our focus continues to be on getting better, rather than bigger, and investing our management and branch
attention (and capital) into client service enhancements and leading edge systems capabilities.
U.S. Security Associates (USA) welcomes the opportunity to present to you the many key factors that distinguish us as
a leader in the marketplace. This starts with our unique value propesitioN which can be summarized as follows:
"OfficerFomesM u DetaFarce"' = Better Outcomes"
The care of our mission is to protect your people, assets and brands and to do so in the most Safe. Secure. Friendly.m
manner, By combining the best trained, most motivated and highly recognized Security Officers In the industry, with
the most robust data- drlven Intelligence, we can achieve the best outcomes (as defined by City of Santa Ana),
USA brings deep industry knowledge working with municipalities along with clear accountability and a client- centric
approach to provide you with the fullest range of services. With more than two decades of success providing security
services to major city facilities across the country, and working with local law enforcement to keep the city's residents,
employees, and assets safe, USA is your most capable single source solutions provider.
Our company's top priority starts with safety, and we are committed to facilitating the best and most comprehensive
safety and security program for the City of Santa Ana. With proven best practices and advanced technology, we seek
to better understand the underlying patterns that create risk. Using our proprietary P3 Technology Platformsu and
leveraging extensive data sources, we can analyze and optimize in real -time the performance of your security program.
To achieve the best customer service experience and outcomes, we commit to provide the City of Santa Ana with the
most extensive and on -going Officer training, development and recognition. Our industry exclusive SecurttySTARSsM
initiative Is designed to challenge and champion our officers in orderto provide the skills required to meet and exceed
yourgoals.
We are committed to raising the bar for your security program by anticipating your needs while consistently providing:
• The proper staffing, training and supervisory Friendly, dedicated and customer service
oversight oriented Officer farce
• Insights into any evolving security threats • Data -driven intelligence through the most
• Site - specific securitycustemizatlonas risks change advanced, proprietary technology
USA understands that this Is a very critical decision, We see a tremendous opportunity for us both to establish a deep
partnership focused on achieving the best outcomes for City of Santa Ana, Working together, and with a clear sense of
what is required and possible, we can confidently say we are best positioned and aligned organizationally from top to
bottom, to meet and exceed your expectations.
We welcome any questions and look forward to discussing the merits of our proposal with you. This proposal is valid
for 45 days and our bid Is contingent upon our ability to negotiate the terms and conditions of the contract with the
City of Santa Ana. Thank you for considering USA.
Sincerely,
John Muldoon
Western Region President
25K -135
Table of Contents
ExecutiveSummary ^."..^,^.°°°°.°.,°.°°^^.°.....°~°°,°.^,..°~^.....~..,°°°~°~..,°^^2
Our Leadership Team...°...._~~~ °...._~~"�°"".....,....~.^........2
Our Associates ...~..~—......°.~"..--.~....~.........~._.....°~.,"2
OurTechnology Solution —~°......°.~."~.~....~~.........._....~~......~....3
Our [|ienf`CeMtr[c Culture .~"~...~~..~...,.."°"".,""",.~",,.~."."".".^".°".°.3
About U.S. Security Associates ..~°°°°°°°°^°,°~.°^°°,-~.,..°°~.°°°°°°°.,.°^.°^°4
Value Proposition ~~..°°°°.°^°^°°°°^°°.°^`,~.°^°^^,^~°°°^^.°°°^.°°°,°.~_°^^°°°^.°°5
OfficorFmrcmo" ........................... ^.°^",^^~...~~.°°°°.^.^°°°°°°°°,°.^°^.°°°°°.~~^^^..,6
SourcingTalent .......................... . .........................................................................................................
6
SelectingTalent ....................................................................................................................... ........... 7
ScreeningTalent .......... ....................................................................................................................... &
0nboarding Talent ."."°."".~.~°°°~. ... —~.~.~.,°.~.~,".~..^^"°"""°"".""."8
Trainingand Development .............................................................................. ............... ................
B
DotaForcoor" ....~^..~.°..~^~^~^.°....~°°°°°°°°°°°°.,°,°.^°,."°.,~^..~.....,...^..1D
TheFour Pillars ufP3sm ....... . .......................................... . ................................ ~ .............................
13
P3Purta| lm °° ..................... ............................................................................ ................. ...................
14
P3NKobilesu~°°° ......... ..~........ "°°°" .... ......... ~ ............ ........................ .~°."~.~~.~.,... l5
Performance Management °^°°.,,..^^.^^,^~^.^°.~.^^..~...~°°°°,^°°^.°°°^°^^^.°°",°.,18
RelationshipManagement ............ ....... ......................................... ...........................................
iR
Organization and Management .....................
19
YourManagement Team .~.......~..^~..~—^".".~",.°",..°""",,,^_~~..~~19
OrganizationChart ..... ........ ~~,~.~~°.~...~ ................................................. ........... .... °°2D
Transition ^°°°°°^°~.°~°~^=°°°°°^°^,...^°°°°°°^^^^^^"°,^~~^°°°°^°.^°°^°°°,..^^°^°^°°20
Personnel and Operating Elements ..~..—^.~.~..~.. ................. ..... .....................
ZD
TransitionSupport .... ........................................................................................................................
21
TransitionTirAe||ne ............................................................................................................................
Z1
Pricing.....~....~.°°°°°°°.........~^°°..°°.°.°°°°°°°°°...~~.....~~.,~~~~°23
TheUSA Value .....................................................................................................................................
23
SecurityPartnership ..........................................................................................................................
24
Holidaysand Overtime .............................. ; .....................................................................................
24
Billing............................................... — ..................................................................................................
Z4
Benefits..................................................................................................................................................
Medicalhnsurance ..............................................................................................................................
5
U.S. ��������
0n@dendo/kfetyund Security Services Proposal
��K� ��
�
��K��U ����
Executive Summary
U.S. Security Associates (USA) is the leading wholly -owned American full - service safety and security solutions
provider. With over 160 locally - responsive offices and over 50,000 dedicated professionals, we offer the most
complete array of physical security, remote surveillance and consulting and Investigative services, Our best -in-
class talent management practices and enabling technologies have received numerous Independent Industry
and association awards for recognition of our outstanding results.
At the core of our company's culture is a passion to understand and anticipate the client's needs and to always
deliver on our commitments. Additionally, we strive to continuously Improve on the quality of our service by
consistently providing the best outcomes and at the greatest economic value. We seek to deliver our services
in a premier and differentiated manner in which to mitigate risk and to create the most Safe. Secure. Friendly.®
environment for our clients.
Our Leadership Team
USA's leadership team has the stability, and depth of experience, to assure you that every possible safety or
security requirement will be propedy managed to your full satisfaction. By partnering with USA, the City of
Santa Ana will continually benefit from the intricate understanding and diverse industry expertise of cur security
professionals. The majority of our leadership team consists of industry experts, many retired from extensive
tenures within highly respected and revered law enforcement organizations, including local and state police,
all branches of the military, and federal agencies such as the Secret Service, CIA, FBI, and DEA. Thus, whenever
needed, we are able to bring you security and risk management professionals who specialize in identification
and mitigation of today's most pressing threats. This experience and knowledge Is a tremendous asset you will
receive as part of our exclusive value proposition.
Our Associates
USA's team of more than 50,000 Associates is overseen by Harold Underdown, a retired career Navy SEAL
Master Chief. As Senior Vice President of Security Force Development, directly reporting to the CEO, Harold
has oversight for our industry- exclusive initiative SecuritySTARSs", championing and challenging our Security
Officers to achieve the best outcomes. Harold's responsibilities include recruiting, training, and recognition. His
skills and experience developing and leading individuals to their highest caliber of competency and discipline
enables USA to bring to City of Santa Ana a level of safety and security which is unparalleled.
We follow the most stringent procedures to screen every one of our Security Officers to 100% compliance. By
carefully selecting, developing and Inspiring the best quality Officers, USA is able to reduce the potential risks
or lost productivity associated with improper selection and excess turnover. In addition, USA makes a very
significant and ongoing investment in training our Associates to ensure they are the best prepared, most
capable, and professional security force in the Industry. '
These talent management drivers, in combination with strategically providing continuous recognition,
competitive benefits, and career advancement opportunities, further distinguish our service advantages while
leading to a more committed and engaged team with greater employment longevity.
We have the depth and breadth of skills, along with industry leading and proven best practices, that best enable
us to protect your people, assets, and brands.
US. Security Associates, Inc. * 1
Confidential Safety and Security Services Proposal )i
25K -137
Our Technology Solutions
USA is taking security intelligence to a new level with our
exclusive proprietary P3 Technology Platforms"^. While the
industry has evolved to its current "detect and respond" mode
of protection, we have moved to the next generation —
Prepare. Predict. Prevent.s"' This fundamental shift from age -
old descriptive trending to data - driven predictive risk
mitigation is market leading within our industry.
The power of our P3 Technology Platforms^^ comes from
hundreds of data sources that are fed Into a proprietary
attribute model, Then, utilizing the most sophisticated data
science algorithms, P3s" works to identify patterns most
associated with incidents. The technology is then able to
recommend and prescribe the best course of action to
eliminate or reduce risks. The bottom line — more data driving
deeper insights and actions leading to better outcomes for
City of Santa Ana,
Combining the rower of our P3 rechnology
Platform'" with ow highly skilled 5ecunty Of rcers
:recces a connected Ofr¢er %-o,ce "" network to reduce
rise and oromde beazr'nurcnnree.
'rhe P3 Technology Platforms"" also enables us to provide site - specific recommendations to optimize the
deployment of resources, tour routes and frequency, and general safety prevention actions, Furthermore, City
of Santa Ana will have the additional real -time capability to benchmark, track compliance results, and evaluate
Key Performance Indicators (KPIs) from a web -based portal customized to your requirements.
Our Client - Centric Culture
USA also distinguishes itself through our management team's immediate accessibility to clients, as we run a
very flat organizational structure to ensure expedited response times to your needs. Our site management
structure provides a clear path of communication with the key individuals involved with your account, enabling
Instant access to branch and regional offices and corporate headquarters to facilitate rapid response and
resolution of any safety, security, or customer service needs that may arise.
Our client- centric service culture fully supports and empowers the account management teams to make the
decisions and commitments necessary to assure your security objectives are achieved. We are proud of our
industry- leading client satisfaction and retention rates and know these ratings have to be earned again and
again, every single day.
U.S. Security Associates, Inc.
Confidential Safety and Security Services Pr000sal
25K -138
About U.S. Security Associates
USA Is the market - leading full service safety and
j. rya security solutions company dedicated to protecting
the people, assets, and brands of the City of Santa
sanrn a Ana. By providing best•in -class security solutions
through our proprietary talent development and
innovative technology, vve have earned our
reputation to deliver better outcomes tailored to
Better outoornes the city's objectives.
Vision
Mission
Brief History
to Present
Safety
Social
Responsibility
Licenses
Our vision Is for USA to be the leader in client satisfaction by providing the most
innovative safety and security solutions and being the employer of choice within the
communities we serve.
Keeping people, property, and information SAFE, with best practices that optimize
operational efficiency and cost effectiveness, while successfully protecting our clients'
brands and reputations, Delivering on every commitment made to our clients, fellow
employees and the communities where we work in order to systematically reduce risk
and provide a SECURE environment. Maintaining a FRIENDLY approach to all we do,
with mutual respect for every person, so that all of our security and safety personnel are
approachable, competent, and helpful.
Founded in 1993 by Charles R. Schneider, a former Naval Officer, USA was originally
known as Advance Seuirity Engineering, a company with a rich history dating back to
1955. Through a combination of organic growth, geographic and resource expansion,
the company's financial strength and market share increases substantially year after year.
Now led by President and CEO Richard L. Wyckoff, USA has enjoyed accelerated organic
growth, with approximately $1A billion in 2015 revenue, 5,300 clients, over 50,000
Associates, more than 160 offices, and experience In over 100 countries,
We prioritize safety as #1 in every realm of our security protocol, from our expansive
Officer training course catalog of protective and preventative safety measures, to
contingency plans and regular compliance checks. With strict adherence to safety best
practices, we optimize operational efficiency and cost effectiveness.
USA always strives to do what is best and what is right by actively volunteering with,
donating to, and supporting social services organizations in the communities we serve,
Our entire team embodies our company's commitment to social responsibility, taking
pride in making a positive impact through our many safe, secure, and friendly outreach
initiatives.
We are fully licensed to work in all 50 of the United States and have vetted partners who
are able to work In over 100 countries around the world, including Canada, Mexico, and
countries throughout Central America, South Ami
U.S. Security Associates, Inc.
Confidential Safety and Security Services proposal
25K -139
Value Proposition
Our unique value proposition Is determined to provide clear vision, clear strategy, and clear expectations, which
can be summarized as follows:
OFFICER �� DATA
FORCE ,• %� FORCEn
= Better Outcomes
The first and most important priority in delivering great service is an expertly selected, screened, trained,
motivated, and engaged Officerl`orcel"'.
Our Security Officers are professionals who represent both USA and City of Santa Ana, We multiply the Impact
of our OfficerForcesm by our Datal'orcelm to form a fully Integrated and data - driven security solution. USA
offers the next generation of security intelligence technology to provide the most real -time, situationally -aware
and compliant platform protecting your people, assets, and brand.
Our program for the City of Santa Ana is designed to completely meet and exceed your GSA specific SOW
requirements. While operating efficiency and effectiveness are both critical, we also offer thought leadership
Insights and exclusive proprietary innovations to continuously maximize city's cost to value. Our proposal will
enable City of Santa Ana to achieve better outcomes, including:
• Highest levels of service to exceed performance standards
• Reduced risks by delivering mandatory Active Shooter training as part of our core pre- assignment
training for all Security Officers and Associates
• Reduced liability with the most extensive threat management and risk mitigation plans
• Improved cost effectiveness, continuous improvement, and best practices
• Enhanced quality and compliance transparency
• Superior customer service experience and brand ambassadorship
• Seamless ability to support current and emerging systems on an independent network
We believe that our Officers are our company's most Important resource. To provide you with the best quality
of services at the best value, cur value proposition begins with our OftfcerForces "'. This is our dedication to
providing the best leadership, best -in -class processes, and competencies in our industry.
As an organization, we seek to grow by embracing innovative insights, service offerings, and technologies in
orderto create the maximum value for our clients. Utilizing vast amounts of data and data science, we provide
a DataForce"I of real -time, transparent, and pro- active recommendations and solutions which optimize
resource deployment and reduce risk.
Multiplying the value of our OfficerForcel" by the value of our Datal'orces"' equates to our market leading
ability to create better outcomes.
U.S. Security Associates, Inc. 1 l l
Confidential Safety and Security Services Proposal
25K -140
Officei-ForceS4
A highly skilled and dedicated team of Security Officers leads to betterjob performance. To ensure we provide
the best service to our clients, we place our top organizational priority on our
Security Officers. We are completely committed to their ongoing training,
development, and recognition. As a result, we consistently achieve Security Officer
turnover rates that are far below the industry average. We credit our successful
Officer retention to our emphasis on the following:
A connected, in relligent
OfficerFan:041 empowered
to prevent incidents is part
of the USA Value.
Security Officer force.
— Senior executive champion for OfficerForces'4
— Client specific recruitment
— Rigorous screening and selection
— Continuous training, development, and recognition
— Market- competitive compensation and benefits
Through these proven strategies, we are able to provide City of Santa Ana with the
most cost - effective, best prepared, most capable, most motivated and engaged
We select our Associates with great care because they are our brand. Through best -in -class vetting and hiring
processes tailored to the city's needs, we select screen, and hire the most qualified Security Officers with the
requisite skills and aptitude to be the best professionals in the industry.
We additionally seek brand ambassadors for a world -class
customer service culture, where integrity and sincerity are Our highly skilled and
essential. Further, we believe appearance and attitude matter. Our engaged'Security. .
selection process has been recognized by the Brandon Hall Group
OffjcerF creatQ better
' Excellence Awards with a Bronze Award for Best Talent
Acquisition Process. N101 'utCgR1L1 1y::
IY a+- S. Rszsie- %.�ss3x'a..ka;.';s+i".C�
These Human Resources policies and hiring processes allow us to
consistently hire and onboard superior Security Officers for qty of Santa Ana. Our policies include:
Developing an understanding of your key hiring specifications and culture
Vetting and rigorous screening of all candidates to these pre - posted specifications
j Providing only Officers that match your requirements and your culture
i • Ensuring all candidates have the aptitude and attitude to develop and to serve
Sourcing Talent
Immediately upon award of your business, key members of our local branch office service teams will visit the
city's sites to observe security posts, routes, and the general environment. In addition, we will implement an
extensive communications plan focused on making incumbent Officers feel welcomed into the USA family and
ensure a smooth transition. Meetings will be conducted with clients at each location to solicit feedback on the
current OfficerForcelm, and formal interviews will be conducted to interview properlyand to screen all qualified
personnel. Our goal is to minimize disruption to the daily operations and keep the need for external recruiting
to a minimum by pro - actively retaining high caliber existing team members.
U.S. Security Associates, Inc,
Confidential Safety and Security Services Proposal
25K -141
With position descriptions and recruiting plans developed, we will be in a strong position to target the most
promising candidates for each position on the team. Key considerations include geographic location, specific
skill requirements, and the complexity of the duties required for thejob.
We profle individual skill sets and personality, traits to match people to positions where they are most likely to succeed and make
a positive impact
We prioritize the recruiting sources for each client based on a combination of factors. These include your
preferences, the nature of the work,the location, and the recruitment channels that historically have generated
the best results in the area. In addition, we utilize hEaMft resources supplemented by regional recruiters to
ensure we have ample resources dedicated to filling open posts.
Incumbent Personnel
With your approval, we start our talent search with your incumbent team. Retaining the site knowledge and
experience of incumbent Officers is a top priority. Transitioning Officers must meet the same hiring and
background screening requirements as our new recruits, but we extend as much consideration, support, and
encouragement as possible to facilitate positive outcomes.
Internal Transfers
Our local management team will select highly qualified internal candidates for promotional openings that are
not filled by incumbent Officers. We are committed to carefully hand - selecting Officers from other sites that fit
the client's culture and quality standards. We will leverage our internally developed talent, accessing from
SecurltySTARSS'4 certified Officers to bring hlgh - quality internal talent to the City of Santa Ana. By fully
leveraging our internal talent, we consistently bring the best, most experienced "USA Way" skills to the client.
Selecting Talent
USA is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national
origin, ancestry, age, medical condition, disability, veteran status, marital
status, or sexual orientation. This
policy applies to all areas of employment, including recruitment, hiring,
Qualified candidates are
training, promotion, compensation, and benefits.
interviewed as soon as
If there are any unique site or position requirements, these are shared with
possible following
prospective Associates as well. Candidates who confirm that they meet
Confirmation of pre -
the basic requirements are asked to provide Identifying information,
Including race and sex, for entry into USA's Applicant Tracking System per
requirements, with
the requirements of the Department of Labor, Office of Federal Contract
interviews occurring on the
Compliance Programs.
spot in some cases..
If the branch employee conducting interviews is available, the candidate
is interviewed right away. The interviewer evaluates the applicant's communication skills, appearance, and
personal history and determines whether the applicant is a viable candidate for the position. Candidates who
meet the pre - qualifying standards are subject to rigorous selection
U.S. Security Associates, Inc. * 1
Confidential Safety and Security Services Proposal lc
25K -142
Screening Talent
Past Positive®
At the core of USA's employment policy is our Past- Positivee Applicant Background Verificatlon System, a key
component of our Quality Assurance System. Past - Positive® meets all regulatory hiring and licensing
requirements while rejecting unqualified applicants before they can be hired. The system verifies previous
educational background, work history, employment references, criminal records, Social Security number, and
driver's license validity and ensures that applicable state licensing requirements are met It also validates that
all screening checks have been completed, and confirms that the results exceed a defined standard.
Background Investigation
Our background investigation of each Associate includes the following, at a minimum:
• Verification of United States citizenship or authorization to work
• Criminal record check
• Drug screening program
• Contract compliance requirements
criminal Record Check
All Associates are subject to a seven -year criminal record check performed In all counties of residence, including a Social
Security number trace, Social Security number validation, terrorist check sex offender check and federal and national
database searches.
Drug Screening Proaram
USA supports a drug -free environment and we do not tolerate the use and abuse of alcohol or illegal narcotics. Our Drug.
Free policy Is clearly stated and rigorously enforced. our drug screening program covers pre - employment drug testing and
drug testing for cause after an incident The following types of substances are screened: Alcohol, Cocaine, Amphetamines
(speed and other illegal stimulants), Phencyclidine (PCP), Morphine (codeine, morphine, heroin and other opiate
derivatives), Tetrahydrocannabinol (THQ (marijuana and other hallucinogens).
Contract Compliance Requirements
Our minimum qualifications and requirements can be modified through our Contract Compliance program to match the
City of Santa Ana's needs as risks and threat conditions mandate. For Instance, we could provide drug tests and /or criminal
record checks annually, use a broader -panel drug test, investigate criminal history for a period larger than seven years, etc,
Onboarding Talent
New candidates will be thoroughly vetted in accordance with our thorough recruiting and screening processes.
All candidates are vetted with City of Santa Ana screening expectations and specifications in mind. Meet and
greets will also be granted with city stakeholders, to ensure there is a good fit and familiarity with the site
requirements.
Transitioning incumbent Officers must pass our standard background screening processes before assuming
their current duties for the client New information and procedures are detailed in a town hall forum for larger
sites, and branch open houses for smaller sites where transltioning incumbent Officers can be officially
welcomed into the USA family. They are provided a package of information outlining our company values,
mission, and important policies.
In order to avoid potential training gaps, all personnel assigned to the client's account will be trained to the
same level — including incumbents. From Security officer Basic Trai ning to Active Shooter and specialized armed
training every Associate will be required to fu Ifil I the same training requirements prior to and during assignment
as a new Associate would be required to complete,
US. Security Associates, Inc. * * 1
Confidential Safety and Security Services Proposal 7C
25K -143
Training and Development
As the dynamics of the security industry change, the need for highly educated security personnel
equipped with the best training is increasing. USA provides that through SecuritySTARS111.
S TARS„
SecuritySTARSsm is the cornerstone of USA's mission to provide our clients with the most Safe.
Secure. Friendly.' environments. An industry exclusive strategic initiative focusing on continuing
education, skill development, and career advancement, SecuritySTARSsm ensures that our Officers are
the best prepared in the industry and have the knowledge and the required skills to consistently
deliver superior job performance, while at the same time increasing Officer engagement and
retention.
We believe that our ongoing continuous learning investment in our Officers is also an investment in
the City of Santa Ana. Secuf tySTARS11 further ensures we will provide you with the best trained
Security Officers who demonstrate skills in professional, friendly, and safe environments.
SecuritySTARSs"^ also acts as a development tool which enables our Security Officers to build a
reputation of excellence for themselves and to grow their careers.
By focusing our attention on the careers of our Security Officers and giving them goals to achieve,
SecurftySTARSsm leads to reduced turnover and better officer retention, excellent customer
service, and the highest levels of professionalism. SecuritySTARSSM provides you with the peace of
mind of knowing continuously improving Security Officers are always on thejob.
The effort and impact Security Officers put toward their
security training and sharpening their skills is
recognized by the STARS we pin on their uniforms.
Security Officers are awarded one to five STARS
dependent upon their level of completion along their
SecuritySTARSs" development path. Each level requires
a combination of core training, client- specific training,
demonstrated proficiency, and tenure.
Our industry exclusive
.training, :development, and
recognition inttiativeenables•:
our Sepur pfE�cers Eo ':
i is ��,'d� RA
There are five ascending levels of achievement with STARS awarded upon successful completion of
training components, along with tenure and Supervisor recommendation. Pins denoting Officer level
completion provide clients, Associates, and visitors alike the ability to Immediately recognize Security
Officers' professional achievements.
U.S. Security Associates, Inc. 1 1
Confidential So feiy and Security Services Proposai 7f 7c
25K -144
4 Stnr.AChtevad after 24 mentlu, aMcarf campta,
volunpry ualnlns antl aead at lob.
rnndldalerer Sup"Mot"iab.
2 Stan Adduved after 9 reantha. affiwv must tomplate eddidonal trearr, end eafel of
Jae faeponaihliitlae.
Security Officers can achieve up tof"ve levels of STARS along their development paths.
At each level, we provide industry exclusive courses through our USA Security Academy that continuously reinforces our
core values Safe. Secure. Frlendly.e Additionally, we will work with the client to develop any unique and customized
curriculum of courses for each level of SecuritATARSsN based around the specific requirements of each client site.
Additionally, SecurltySTARSsM Is a comprehensive ongoing progressive training, development and recognition Initiative that
continually evaluates the mastery of training content and application of the skills and knowledge to the job. Through
structured courses and structured coaching, USA views training as a continuous and integral part of our Associates' job
responsibilities.
An example of the "core" mandatory program is summarized below.
LE I VEL
GENERAL
sAFE
SECURE
FRIENDLY
FUSl90
inmetbA
sen'tyS llvdoo
Jworhphce&aidy:
Sups, TO-end Fair
JAplhe ShaGler..
Jshap'Omoer .
i'Fny
Oays
1&9weyodn4eaa10
Filxdly 61d9a ,
Wring (SMT)
..
e SW..,SmMed Tmhirm
-
'
JCperdmaMafed TralNn9
(lnvol Q
l �mhfnmdetxl Traiwq
JCurPWmof2Wo.
J Carnpedm of 2 Win
J Copp+adan M 2 Wt..
ILevel 2t
S-or lee Might W.d%
E-'*eo might lre!uM
Eiaenpkumghlim;lude:
9 Mmilts
pommel eohatt
DeXANMIN,
%WUixi Dhomiry,
emwpecy
&Wdanal Awarareen,
Wmalafommdae
Repack.
HRM4)hCrJent
nd agetllant.
UPRVFUel A1d?AFD
Scene,
Hum9ap Cmmhhta
CardrGnLon'
or 6marg44ey
orwukpse Elhle9
Wnmaertaone
1a Mantfvs''.
JCGeNar�dNOd Tialad9
JCanpklel
lWmlete 3'
JCamplewa
11.we13)
Adca'alaltild
MOM[ .':..�
Adduiaralllnaa '
QA Mpnlhs
J i90ry Rnivp
JCompla
lC.Plale
!complete
J hlontm Aashfmam
pm irmg Wia
Rvmnidng Wte
Remdrwq tlmte
em.t peduar}apd
JPf n( h) lnddwd
Jadala P,mwngan Np111eN
htanagomom srtm
(CA)cetw.aw-
/Yp`i•�
A48)
36 Md1gi9
✓ 4Anah &tar pan'M'dew '
J Dnapthial PUlonn art Lead Rdo
_.
SecuntySTARS';,
Ssrudtys "ARV'-' Rnndmc n to
U.S. Security Associates, Inc. 1
Confidential Safety and Security Services Proposal 7e
25K -145
Award - Winning Training
Our training content consistently evolves to meet new threats facing our clients. For example, recognizing the
Increased threat of workplace violence, we developed and rolled out a mandatory Active Shooter training
module. Since then, 100% of our security force has completed the program.
V' Trd
USA is the only security
company to receive BEST
recognition from ATO.
As the only company within the security industry to be the recipient of the
renowned ATD BEST Award, USA provides proven talent development programs
which will create maximum value for the City of Santa Ana. According to ATD's
philosophy, this award recognizes employee talent development that directly
correlates to demonstrated enterpdse-wide success. USA has received this award
three times in recognition of our training and development methodologies,
practices, and proprietary training delivery innovation.
USA has also received other distinguishing honors for our training and
development. Notably, USA has been named among Training magazine's Top 125
training companies every=since= Training magazine awards "organizations
with the most successful learning and development programs in the world."
Additionally, we have been ranked among Chief Learning Officer magazine's Gold
Learning Elite.
These awards and recognition confirm for the City of Santa Ana that you will receive
superior trained Security Officers.
USA Security Academy
The USA Security Academy trains all of our Associates every year via a live training
platform from our state -of- the -art training studio. USA conducts dally Security Officer
Basic Training (SOBT) sessions to support our client's needs for a highly- quallfied Officer lit
Force. Professional USA Security Academy trainers use two -way video and voice
collaboration over the Internet to delivertraining of everytype, including SORT, custom -
developed contract - specific content, supervisory training, and administrative and Out r in-house USA
5erurity Acadtmy
management programs. customizes training
USA Security Academy leverages technology to deliver centralized, consistent for clients,
comprehensive training through live, interactive training programs.
There are a variety of eLearning platforms available through USA Security Academy.
Virtual Classroom Training
Web -Based Training (tMS — Learning Management System) - Our LMS is at the forefront of
technology in learning content delivery and will allow us to quickly deploy our training across all of
our branches and client locations, including our International footprints.
Other Delivery Methods - Where necessary, we also offer thumb drives with printable tests and
answer keys for hand grading for use In very remote areas where no technology is available.
U.S. Security Associates, Inc.
Confidential Safety and Security Servlcesproposal
25K -146
Pre - Assignment Training
Successful completion of pre - assignment training is a condition of employment. In addition, all Associates are
required to complete training in Active Shooter and enroll in SecurifySTARSs`. This foundation of training and
development assures that all new Associates are an the same page, and that there is a clear understanding of
our "USA Way" of delivering better outcomes.
USA requires a minimum of eight hours of pre- assignment training, delivered live through USA Security
Academy Security Officer Basic Training (SORT) in most states. Our mandatory SOBT Instills a fundamental
working knowledge of the Officer's responsibilities, reduces on-site errors and Improves productivity. All
Officer candidates must pass testing on all 12 units of the SORT training to be eligible for employment,
Candidates who fail SOBT testing on any module cannot be hired.
US. Security Associates, Inc. 1
Confidential Safety and Security Services Proposal 7C
25K -147
Security officer Basic Tnining .:
Module 3
Define common vocabulary and develop a basic understanding of Industry practices; identify
Introduction to Security
qualities of a'sharp" Officer and common duties of USA Officers.
Module 2
Focus on standard security and USA policies and procedures, including problem resolution,
Policies and Procedures
absenteeism and tardiness, call -offs, Injury avoidance, and proper behavior.
Module 3
Define and recognize sexual harassment based on the two legally recognized categories and
Sexual Harassment
the three types of harassment; learn reporting procedures for harassment incidents.
Mrxlufa 4
Identify main causes of accidents and injuries In the workplace, provide practical techniques
Workplace Safety
for preventing accidents and inju des, and emphasize importance of creating culture of safety.
Module 5
Professional Conduct &
Understand basic principles of professionalism, including importance of policies and '
Professionalism
procedures; establish Cade of Ethics and maintain the Importance of ethical behavior.
Module 8
Legal Authority and Liabil Ity
Explain authority and standards of arrests for USA Officers; determine use -ef• force
Aspects
guidelines; define and explain types of liability.
Reports are the main source of communication between the Security Officer, the company
and dient management therefore It is very Important that all reports are effective, dear,
Module 7
concise, professional and well written in terms of the 'Who, What When, Where, Why and
Report Writing
How" elements. This unit provides the Associate with the necessary tools to write effective
reports via proper field note taking etiquette, characteristics of a good report and a list of
information needed for every report.
Module 8
Identify the components of a typical site security system; learn the significance of 'defense
Introduction to Physical Security
in depth "; Identify the types and purposes of barriers, fencing, CCTV systems, alarm systems,
lighting, access control system$ and more.
Module 9
Deflne and establish Importance of fixed pouts and patrols; establish awareness, observation,
Fixed Posts and Patrols
and perception techniques.
Module to
Establish procedures for medical, fire, and natural emergencies, as well as response to bomb
Emergency Situations
th reats.
Module 11
Prepare for an active shooter situation, including understanding the characteristics and
Active Shooter
behavior of active shooters; learn haw to protect yourself and the people you serve in an
active shooter situation; learn how to assist law enforcement
Module 12
Identify types of terrorists and terrorist organizations and learn how they attack; learn how to
And- Terrorism
recognize and respond properly to terrorist threats such as bomb, chemical, and biological;
iderdiry counter measures for crime and terrorism prevention. _
US. Security Associates, Inc. 1
Confidential Safety and Security Services Proposal 7C
25K -147
DataForces"I
The P3 Technology Platforms^' (P351A) is a fully integrated intelligence system providing the next generation of
security technology. P35" is designed to Prepare. Predict. PreveaLs" Incidents, thus creating better outcomes
for the City of Santa Ana.
Underlying the architecture of the DataForce5A° is the convergence of data, algorithms and workflows. Each
element provides a significant impact on our ability to identify issues before they occur, and to be able to
prescribe and deliver dynamic post orders (or tour routes) to optimize for better outcomes.
In today's environment, more data Is being generated than ever before.
According to Ginni Rometty, CEO of IBM, "In the past two years more data
has been generated than in the history of the world," Thus, the question
is what are we doing with that data? Historically, data has been collected,
filed and at times extrapolated to develop trend analysis. This type of
descriptive "trend is your friend" analysis is not today's best way of
reducing safety and security risks.
P3s"t uses hundreds of sources of data which are fed into our proprietary
attribute model in order to collect the most robust array of information
available including, for example;
• Security Officers Q.e., background, training, work experience,
recruiting source, work performance history)
No
1P N
Our OntaForce` ^' allows us to
preparefor incident,, predict
when and where they wilt occur,
and prevent them.
• Site Specific (Le„ location characteristics, surrounding area demographics, crime statistics, incident
history, daily activity reports, and observations)
• Industry (i.e., vertical market)
While the industry is currently in a "detect and respond" mode of protection, we have moved to the next
generation of better preparing our officers and clients to 'predict and prevent" Incidents. It is notsimply about
the technology, but aboutthe data insight thattechnology can prescriptively deliver. This shiftfrom describing
Incidents to one of predicting and preventing risk capability is market - leading in our Industry.
The power of our P3 Technology Platforms"I comes from hundreds of data sources that are collected in our
proprietary security attribute model. Then, utilizing the most sophisticated data science algorithms, we seek to
Identify patterns most commonly associated with incidents. This process enables us to recommend post orders
and dynamic tour schedules and routes to mitigate risks, More data drives better intelligence which leads to
better outcomes.
The Four Pillars of PPA
Consisting of four pillars, P3 Portal`, P3 Mobiles"', P3 Remotes"', and P3 Roboticss`v, our P3 Technology Platformlm
works in concert together with our securityteam to provide a fully integrated real -time intelligence program.
Portal Mobile Remote Robotics
r
1tE1te f �rF, SFerk[
Four pittars make up our PI Technotr qy
U.S. Security Associates, Inc.
Confidentfal Safety and Security Services Proposo
25K -148
This optimal blend of technology and Security Officers mitigates risks and contributes positively to your mission
while maximizing the value and cost - effectiveness of your security program. Details of each pillar's unique and
customizable features are highlighted in the following pages.
P3 Portalsm
P3 Portals"^ is the most powerful security intelligence management dashboard available in the industry. Real -
time City of Santa Ana security team generated information is constantly streamed from P3 Mobiles'", such as
background screening, training and certification, overtime, retention, turnover, uniform compliance, security
meetings, satisfaction surveys, tour results, incidents, post orders, and Invoice accuracy. With centralized
performance data, Instant analysis, and around the clock access by web or mobile device, P3 PortalsM delivers
full disclosure to our clients. What's going on behind the scenes is front and center on the portal.
Key features include:
— Transparency of operations Portal
— Easy access
— Activity details
— Multl -media data
— Variety of customizable viewing options "^
y_.
-- Centralization of all security operations
Our customizable design, combined with sophisticated charts and graphs,
makes viewing security operations simple for client stakeholders. Personalization
is easy,, with a click of a button, the client can configure the P3 PortalsM
dashboard to show any site location and inspect data In great detail. Just by
clicking on reports and other various data points, further detailed information is
displayed.
The dashboard allows you to instantly drill into the data to learn more detail on any aspect of your security
team's performance and tun customized reports, including:
— Tourresults
— Incidents
— Officer movement
— Heat maps
— Training and certification
— Security meetings
— Post orders
— Satisfaction surveys
— Background screening
— Overtime
— Turnover and retention
— Compliance
— KPI tracking
Graphs andcharts an be drilled down to see specificanclysis at run reports on
any facet of your security operations
U.S. Security Associates, Inc.
Confidential Safety and Security Servlces Proposal
25K -149
...
.�yy
Graphs andcharts an be drilled down to see specificanclysis at run reports on
any facet of your security operations
U.S. Security Associates, Inc.
Confidential Safety and Security Servlces Proposal
25K -149
Through transparency and full disclosure, P3 Portalsm serves as bgth I romplianc e and, a continuous
Improvement performance 've. These tools enable us to set a higher expectation of performance and
accountab(llty, no longer tracked monthly or weekly but immediately and always.
��I u ,•_ Noma
IncldentTypes (City of Santa Ana)
. r 11[NG Nom, OmvJMYm„a
Q 1NOO CTB Ml,uu �"�
VOMPa' � q� "�� •
r� W%:GlIGN3 y
l°J "EP4`am eWwSlm � —.— rnf ....•
tii /OMN
Incidents, 30 Days (City of Santa Ana)
Wdents, Lat 30 aeya
e.mm�n
P ;Portal`" off rso shenmifned, easy -to-use lookntyour entiresecu!irypragrnm.
P3 Portallm servers have ample capacity and are highly secure and reliable. Data is encrypted and a 2 -step
verification process ensures that the only individuals that can view a client's security operations are the
authorized client and the USA management team working with them. These authorized views can be modified
by user profile, providing you the flexibility and confidentiality to manage to your specific organizational
requirements, We perform weekly Internal and external scans as well as annual security audits by outside firms
to ensure our servers and client information are always secure.
P3 MobileS4
P3 MobilesM connects our Officer force to a real -time Intelligence officer Networklm "giving and getting" data
streams to ensure Immediate situation management. The customizable modules enable Our Security Officers
to stay informed of all possible threats and to communicate vital site data for actions, records, and analysis.
Some of the functionality includes:
— Incident management
— Report observation
— Perform safety inspections
— Situationally specialized post orders
— Deliver operational efficiency
— Fire extinguisher checks
— Dynamically routed tours
— Transparency of compliance
U.S. Security Associates, Inc.
Confidential Safety and Security Services Proposal
25K -150
Mobile
Information from P3 Mobiles"' feeds Information Into the P3 Portals'. Voice to data capability further assures
your Officers are "heads up" to capture and manage any security issue,
P3 Mobiles"' contains customizable modules which connect our OfficerForce5m to our data - driven technology.
The following pages highlight how each module is designed to reduce the City of Santa Ana's security risks,
improve efficiencies, and minimize associated costs.
Screen shot /mm the Pt Portal"' shawray a heat map of o diem's multi ,ite corneas and Of�i:erPora "' achvrt y
tracked through Pj Wob,Wl
Intelligent officer Network"'
Through P3 Mobllelm, our Security Officers are connected to the site command center, to the Portal, and to
each other. This constant communication forms a network capacity of intelligence that creates the ability to
prepare for Incidents, predict when they will occur, and to take the necessary steps to prevent them from
happening.Ourintelligent Officer Networks"' capability speeds up communication, allocation of resources, and
responsiveness — reducing the safety and security risks to your business,
Dynamic Tours
In the security industry, the same questions pop up over and over again with regard to Security Officer tours.
• Are Officers performing their patrols?
• Are they performing them on time and visiting every location required?
• Are they recording their findings?
• Are they leaving time or space gaps in their patrols?
• .U= 'mportantl y are they in the right place at the right time?
In addition to answering these basic questions, the P31m Tours module uses data - driven intelligence
regarding the frequency, location, and severity of various threat risks to position our Officers in the right
place, at the right time, to prevent an incident from occurring,
The P31" Tours module is also a remote monitoring tool that gives you peace of mind knowing that Security
Officers are touring facilities on time, every time.
The P31m Tours module gives you the assurance that every site is being properly managed and attended and
required data is being recorded and reported, in real -time and always.
U.S. Security Associates, Inc.
Confidential Safety and Security Services proposal
25K -151
Incident Management
Committed to providing the most safe and secure environments, we recognized that often times Security
Officers spend too much time writing reports and not enough time on tours or monitoring post positions. To
minimize the time of report writing and prevent errors and omission of key details, we developed the P3511
Incidents module capability to keep Officers on the go. This module empowers our Security Officers, allowing
them to manage incidents on -site and ensure reports effectively capture vital details.
The P3sM Incidents module has the following capabilities:
Easy drop -down prompts guide Officers to submit key Incident data and photos completely and
accurately
• Compiles data for analysis by site or roll -up
• Streams real -time incident reporting directly to P3 Portals "' for viewing and analysis
• Notifies management for corrective action
• Voice to text capability to minimize errors and speed up data capture
Officers mitigate nsk by identgying hazards, responding immediately. mid resolving the hazard
before an incident can occur.
The 15311' Incidents module also empowers the City of Santa Ana to track Incident history and trends so you
are able to optimize threat management strategies to reduce not only safety risks, but also significantly
reduce liability and litigation and case management costs.
Fire Ft Safety Inspections
Many companies spend millions of dollars each year on workers' compensation claims due to hazardous
conditions around their facilities. We can implement our fire extinguisher audit capabilities on our P3 Mobilesm
system and save the City the cost of hiring and managing an outside contractor. As a full- service safety and
security solutions provider, we enable our Security Officers with the P3s^" Fire & Safety module, offering an
U.S. Security Associates, Inc.
Confidential Safety and Security Services Proposal
25K -152
additional layer of safety, ensuring all your
equipment, such as fire extinguishers, AEDs, and
first aid kits, are fully functional and compliant.
The P3511 Fire & Safety module can:
• Identify and resolve hazards
• Be programmed with instructions and
prompts
• Begin Incident resolution and process
initiation
• Record safety equipment inspection and
tracking
• Customize inspections based on client
needs and defined schedules
The P3'm Fire & Safety module boosts
accountability by removing the possibility of
human error wherever possible with reminders,
step -by -step instruction prompts, real -time
documentation, and instant alerts if
malfunctions or irregularities are identified. The
P35m Fire & Safety module Is a perfect example of
our exclusive technology engineering for clients'
needs to Increase value and reduce costs.
Performance Management
Relationship Management
For successful resolution of
Of can rhea fire extrnguishers, AED, emergency call
boxes, cniergency5how,n5, and more.
security challenges, we place heightened focus on nurturing the relationship
between the City of Santa Ana and our company. Through this relationship,
we set the stage for world -class customer service and employee
engagement. We cultivate an open dialogue from the outset of the contract
to understand your culture, key business objectives, value drivers, and
organizational priorities.
We build strong customer
relationships with the help of
proprietary technology to
dramatically reduce service issues,
meet expectations and evolve with
We offer a full range of performance management options that can be
accessed in the P3 PortalsM. For example:
— Customizable red - yellow -green scorecards
— Heat maps showing times, frequency and severity of incidents
— Bread - crumbs following Officer movement in real -time
— Compliance metrics benchmarking across multiple sites, and
enterprise view
— Regular review meetings to keep tabs on key metrics
— Formal enterprise roll -up analysis presented as needed
U.S. Security Associates, Inc.
Confidential Safety and Security Services Proposal
25K -153
Accountability
Our exclusive Responsive Managements"' system helps to ensure that scheduled contacts and meetings
take place according to the communication plan agreed upon during transition. Most importantly, status
reports are up -to -date and immediately available for review in the P3 Portals"".
screpances, is reef eve o accounta ! Ly eeps ie teams cuse ,
proactive and aligned to avoid delays In resolution. Through these inherent
checks and balances, we keep a closed o0 on our accountability
°o P °nw
professes to drive continuous improvement every day,
Organization and Management
Your Management Team
USA has a strong local leadership team dedicated to the City of Santa Ana, including:
Manager Name
Title Brief History
Responsive Managements" has built -in accountability that ensures we
Pc
communicate with your representatives according to the agreed -upon
aNe rKee
schedule, document concerns and Issues, and follow through to resolution,
t�
`&'l It.
Branch and site management strive to avoid communication failures and
tr
aa°penAVa
Regional Director,
the resultant executive escalations. Our accountability to action plans and
Menegwnant =a
M°nolwnn.t
commitments made in meetings quickly reveals any misunderstandings or
N
Al I Th' Al 1 1 f b'I' k f' Id f d
screpances, is reef eve o accounta ! Ly eeps ie teams cuse ,
proactive and aligned to avoid delays In resolution. Through these inherent
checks and balances, we keep a closed o0 on our accountability
°o P °nw
professes to drive continuous improvement every day,
Organization and Management
Your Management Team
USA has a strong local leadership team dedicated to the City of Santa Ana, including:
Manager Name
Title Brief History
Matthew Crosswhite
Branch Manager, Over 5 years of security experience and 6 years in the
P,
Orange County Army National Guard. He manages branch operations
for the Orange County office.
`&'l It.
Edward Ruvalcaba
Regional Director,
Over 5 years of security industry experience and 24
Operations
years in the U.S, Army, Ed oversees all 24 Western
N
Region branch operations.
Erik Fields
Area Vice President
Over 6 years in the security industry. Based In Fullerton,
Erik oversees the operations of several Southern CA
branch offices.
John Muldoon
Region President
Over20 years In the security industry. Based in Fullerton,
HJohn
overseen the operations for the Western Division.
Lindsay King
Director of
Oversees Implementation and training of technology
r
Technology
for clients and officers.
AmyFlgueroa -Bearn
Business
Partners with clients to cultivate your partnership with
Development
USA and demonstrate value.
Manager
U.S. Security Associates, Inc.
Confidential Safety and Security Services Proposal
25K -154
Single Point of Contact - Account Manager
When multiple sites are covered under the contract, one -call communication of critical issues is vitally
important for quality control across the entire enterprise. We will designate one of our most experienced
security professionals as your Account Manager to serve as your single point of contact The Account Manager
will be your primary point of escalation, leveraging all available resources to guarantee responsive management
of any service issues or requests. They will plan transition activities with all stakeholders to assure consistency
of execution and implementation. As your single point of contact, the Account Manager will serve as the
ambassador for the entire contract, assuring contract compliance and performance delivery that exceeds
expectations.
Organization Chart
Account Manager
f« Security
Transition
Pp �•Vr
Y
13RANCH POINT OF CONTACT
Matthew CrosswNRe (1U °6)
Branch MaeageP
_.. .. ............... rays
Contar
Training Tech
Quality Assurance Log.
;, Resources Contmc
USA executes each site transition in accordance with our proven strategic integration model. our model is
designed to achieve a seamless transfer of operations, retain qualified talent, and form the basis for a close,
working relationship between our accountteram and your representatives. Ourbest -in -class model has evolved
over decades, based on lessons learned through thousands of site start -ups, and is continuously improving
and refining to incorporate new best practices.
Personnel and Operating Elements
USA has the personnel and operating elements required to perform the security services for the City of Santa
Ana. What we simply require from you Is your commitment to a communication plan and vour increased
supervisory oversight during the transition.
U.S. Security Associates, inc, * 1
Confidential Safety and Security Services Proposal D�
25K -155
We believe that we are uniquely qualified to provide a seamless transition as follows:
— A team with proven demonstrated knowledge and complete understanding of the industry and
operating environment
— A seasoned and stable management team that has direct experience successfully managing similar
programs
— An organization that has recognized best -in -class programs in place to recruit, screen, hire, train,
and retain quality Security Officers
— A comprehensive training and ongoing development program that extracts the best performance
from our Associates
Transition Support
One of the keys to a successful transition is the development and execution of a comprehensive communication
plan. Through the combined experience of many similar transitions, USA has developed a communication
strategy that simplifies the inherent complexity of implementing a new security platform across multiple sites.
Our communication plan includes the following basic elements to facilitate full coordination of effort
— Transition team contact list and clear definition of responsibilities
Defined levels, formats, and timeline of communication for all transition team members and
account management, both City of Santa Ana and USA
Weekly all-inclusive conference calls with client representatives to review Gantt chart tasks and
milestone statuses
— 2x weekly internal conference calls to review completed items and address immediate mitigation
plans for risks and /or issues
issues Matrix to identify and track anticipated and unforeseen complexities or concerns
Risk Assessment (Severity x Frequency x Likelihood to Occur) to Identify possible risks that could
impact transition timeline
Contingency Plan to proactively develop workarounds for issues identified in the Risk Assessment
— Other as determined by City of Santa Ana
Transition Timeline
Proiect Schedule and Expectations
The Transltion Plan outlined below describes the processes we will use to provide all staff and services necessary
to fulfill all SOW tasks. The goal of the Transition Plan is to ensure zero degradation of the security protection
services during the change and to achieve all the benefits of the new program.'
We have taken a proactive approach to post schedules and staffing, so that our operations team may have the
flexibility necessary to ensure consistency in service capabilities across all sites across the.entire contract This
scheduling methodology and our staffing approach is fully consistent with our current approach for staffing
Execute contract
.Appoint transition team .. _ ..
2 2
May May
18th 18th
Exec
Exec
U.S. Security Associates, Inc.
Confidential Safety and Security Services Proposal
25K -156
1 1 1 2
May May June June
25th 25th 8th 15th
I
Conduct Initial Tannin meetin
... _. planning _3. __..._ _ ...
All
Tour operations
...
O,s
.OP
Review post orders
Review policies _
O s
...........
Review safety plan
cps
"
.Review,ernergencyprocedures
Rev {ew staffing requirements ....... _ _ .._...._._
HR.....
.
Review training requirements
]dentlry your vacation policy
F&A
Identify.pedal billing instructions
F&A,
Review uniform. requirements
Proc
Review equipment requirements
Proc
IdentiJkli requirements
Prac
_
Identify systems to be Integrated
- Proc
Update post orders
0 s
_
Update policies _.
CPS
P
Update safety plan
cps
__...
Update emergency procedures.
O s
. Createsijeschedules /assignments
Ops
Develop position descriptions, _
HR
Recruit incumbent officers
_
HR
m�$'"�'.#sjt
Plan/ execute general recrurtlng _
HR
Conduct candidate interviews _
HR
Conduct backg ound screening
HR
& -T%
Conduct drug tests
HR _
^� xg
Select site leadership _ _
HR
v"3 "y`
Selectofficers
HR
(wtsL�.."-
Establish pre assignment training,program
L&D.
+i
Create trainingechedule
L &D
Execute pre assgnment tralnmg
L &D
_ Create/ execute cross - training plan
Conduct Ol7traimng___.., „
L &D
Develop In- service training
Setupyouraccountin USArystem..
F&A
'r?rbr
Enter employees Into system for payroll_ _
F&A
Send deduction Information to HR
_
F&A
Set up vacation accrual"
F&A
Setup, fixed,billing (vehldes, radics, Ins, etc.) ,..
. .._. _
E &A
Verify billing frequenq
F&A `
- _
Verify pay and bill rates
pgy
Setu edalbllling. _
_.P s P
F&A
Order equipment_ _
pro
Order uniforms
Proc
Receive and test equipment _
-
Proc
Receive uniforms
Proc
Issue.uni(orms and equipment, ....._.._ .....
Proc
. Set up Integrated R systems _
Proc
Establish performance met rla
Cps
Progress review with ycurrepresen tat'ves Ops
Managers mpnitoring cps on site 0 s
U.S. Security Associates, Inc.
Confidential Safety and Security Services Proposat
25K -157
� .. .
qW 'sh,+ s'.
Pricing
The USA Value
How much does your security really cost? How do you calculate It?
Do you only consider the cost of security personnel?
Do you multiply the cost of your security personnel
times the cost of your investments in protection
technology?
— Did you remember to factor in the cost
of turnover and time lost to
onboarding?
— What about the cost of claims and
liability due to accidents, slips, trips or
falls?
— What about theft and loss?
— What about cost incurred from the loss
of customers due to poor customer
service or lack of expertise from your
Security Officers?
a security Staff
s Theft
Accidents
a Technology Investments
c Turnover cost
• Lose of Casio man and Reputatlon
We comhiera variety of costs when considenng fhe a ctiveness of our securityprograms.
These questions are Important factors in considering the Total Value to Protect5m (NP) your people, assets
and brands.
We believe in an Integrated solution that prevents incidents from ever occurring
and reduces the risk (and Incurred costs). A reduction in quantifiable costs such
as loss, liability claims, turnover, accidents and, the most difficult to measure, loss
of customers and reputation, is an enormous value oursecurlty solutions are able
to provide the City of Santa Ana. In addition, our ongoing commitment to Officer
development and Innovation ensures your program is always the best in the
market.
USA is completely committed to establishing a long -term and mutually successful
partnership with City of Santa Ana.
USA provides you Mth the We believe we are the best choice because we offer the best quality of service
hest Total Value to Protpct°41 with the most complete range of services at the best overall value. Our data
driven intelligence and best -in -class technology and talent management ensures
you will have the most current practices applied to create the best outcomes. Emergency response, disaster
recovery, active shooter training, investigations, and special events are just a few of the many examples of our
complete offering of services available to you,
U.S. Security Associates, Inc.
Conftdentlat Sa/ety and Securlty Services Proposal
25K -158
Security Partnership
Our company's priorities are: To enhance the City's safety and security
program in order to meet your current and future needs
As such, we have provided our technical and pricing package to deliver
to you the most value possible, while continuing to enhance your
overall program, Our response was written to ensure you have the most
cost - competitive and greatest value proposal available, and that you
will be compelled to select us to be your exclusive partner.
We recognize this Is a very Important decision. In order to move
forward, and to gain the benefits of our proposal, we encourage you to
reflect upon the total value offered by choosing USA as your security
partner. We can confidently say we are positioned well, and aligned
organizationally from top to bottom to best meet and exceed your
expectations.
Holidays and Overtime
Best Value for your Security
Dollar:
1. Relationship focused and
accountable for our performance
results
2 Transparent operations and
full compliance
3. Quality- driven processes and
technology -based insights
4. Deep expertise and broadest -
spectrum of service capabilities
All USA Officers who work on the following holidays, and any holidays
designated by the client, are compensated at 1.5 times their regular hourly wage: New Year's Day; Martin Luther
King Jr.'s Birthday, President's Day, Memorial Day, Independence Day; Labor Day; Veteran's Day, Thanksgiving
Day; the Friday following Thanksgiving; lastworking day before Christmas Day; and Christmas Day.
We bill at premium rates (1.5 times the regular hourly rate) for client- requested overtime with less than 24
hours' notice. We also bill at the premium rate to deploy additional Officers with less than 24 hours' notice. We
can provide additional Officers at the straight time rate with enough notice to prepare schedules that do not
require overtime.
Billing
Billing is scheduled on a weekly basis. invoices include line -item entries for all costs, including our rates, Officer
wages, overtime and all other expenses incurred. Payments are due within 45 days of the billing date.
Benefits
USA has developed a comprehensive offering of benefits and incentives to attract At 36 %, our turnover
promising candidates and promote retention of qualified, experienced Officers. Even at rate Is a more
the recruiting stages, we seek to minimize future turnover by representing our position fraction of the
openings as career opportunities, with a clear path for advancement through training industry average.
and development that is available only to those who meet exacting hiring criteria.
We follow stringent procedures to select high - integrity candidates, thoughtfully match competencies to
assignments, and then diligently Instill the knowledge and skill sets for success. These retention drivers, In
combination with strategically selected benefits and industry- leading incentives, strengthen our security
programs with the advantages afforded bystaffing continultyand longevity. We have maintained a company-
wide Security Officer turnover rate of 36% or less for more than five years, compared to an industry average
that exceeds 100 %, according to research by the Freedonia Group.
Our benefits program is structured to provide you with maximum flexibility to balance coverage, retention, and
budget concerns.
U.S. Security Associates, Inc. 1
Confidential Safety and SecurflyservtcesProposal X
25K -159
Medical Insurance
All full -time USA Officers have a choice of two medical providers. Anthem and Century Health Care (CHC)
are the providers available to all full -time, USA Officers who work 30 or more hours per week. Coverage is
effective the first of the month following 60 days of service. Details of the plans offered will be provided upon
request
Additional Benefits
Paid Time Off —We pay overtime for hours worked on holidays, and we provide sick time to full -time Security
Officers. Our specific plans are subject to differences in local laws, regulations, and Collective Bargaining
Agreements.
401K Retirement Savings Plan — After six months of service, Officers may choose to make contributions to
the Plan of up to 100% of eligible pay (up to $18,000 In 2D17 or $24,000 If the Officer is age 50 or older orwill
be 50 by the end of 2017). Other than in the event of allowed financial hardships, money can only be withdrawn
upon termination of employment, permanent disability, death or retirement.
Tax -free flexible spending plans— USA offers tax -free flexible spending accounts through which Associates
can allocate pre -tax dollars for medical expenses and other qualified purchases.
Tuition Reimbursement & Discounts — Associates pursuing a degree in an approved course of study can
receive reimbursement for tuition and books with qualifying grades. USA's Associates can take advantage of
discounted tuition fees, thanks to the company's partnerships with DeVry University and the University of
Phoenix.
Uniforms — As SecuritySTARSSM, our
Security Officers are expected to
report for duty In a uniform that fits
our three C criteria — Clean, Crisp and
Complete.
Security Officers are provided
consistently branded uniforms that are
offered in a variety of styles to present
a sharp, professional appearance at
the City of Santa Ana sites that fit your
standards.
We tailor our uniforms to fit client
specifications and have a range of
styles and options to choose from to
ensure that our Security Officers project your desired impression. We offer outerwear and optional accessories
to attend to unique scenarios and seasonal and regional variations, such as sweaters, windbreakers, rainjackets,
reflective vests, footwear, gloves and hats.
The following are a few of our most popular options of uniform.
— Concierge, a professional, corporate style perfect for optimal customer service that Includes blazer, tie, and a
crisp, starched shirt.
— Classic, this traditional Security Officer style presents a professionally dressed Officer with the following
components and options.
— Polo, this traditional polo -based style is perfect for event staffing or compliments a more casual office
environments _
U.S. Security Associates, Inc.
Confidential Safety and Security Services Proposal
25K -160
EXHIBIT C
CITY OF SANTA ANA
REQUEST FOR PROPOSALS FOR UNARMED SECURITY GUARD SERVICES AT
VARIOUS CITY FACILITIES
PROPOSER'S CERTIFICATION and PROPOSAL ITEM PRICING
Certification - I certify that 1 have read, understand and agree to the terms and conditions of this
Request for Proposals, I have examined the Scope of Services ( Cxhibit A) and am familiar with the
scope Of work locations. l am familiar with all the existing conditions and limitation that may impact
work requests. I understand and agree that I am responsible for reporting any errors, omissions or
discrepancies to the City for clarification prior to the submission ormy proposal.
Proposal Item Price - Pricing shall be based on a total monthly cost for services described in Exhibit
A. Fee must be inclusive of all costs, including but not limited to, direct and indirect costs for
labor, overhead, equipment and incidental supplies, holidays, etc.
Pricing Sheet Per Location
LINE
DESCRIPTION
QUANTITY
UNIT
QUANTITY
UNIT PRICE
ANNUAL
PRICE
1
Santa Ana Regional
Trans ortatica Center
I
Month
12
$21,678.41
$260,140.92
$ - -•- -- FiourE Rate- Guard (For additional hours if requested) $23.71
$----- -- - - -- Hourly Rate- Supervisor (For additional hours if re uested) $25,48
2
City Hall
1
Month
12
$31,169.75
$374,037.00
$_-----Hourly Rate. Guard (For additional hours If requested) $23.71
$--- - -• --- Hourly Rate- Su ervisor Tor additional hours if requested) $25.48
3
Corporate Yard
1
Manth
12
$10,502.79
$126,033.48
$---------- Hourly Rate- Guard (For additional flours if requested) $23.71
Rate - Supervisor (For additional
City or Santa Ana Unarmed Securlly Guard Services RFP
Page 41
25K -161
$---------- Hourly Rate- Guard (For additional hours if re nested ) $23.71
Rate - Guard (For additional hours if requested) $23.71
$-- -- ....... Hourly Rate. Guard (For additional hours if requesteg) $25.71
$----- - - - - -- Hourly Rate- Guard (Tor additional hours if requested) $23.71
C... _ ...... Pmply Anre. Simervianr rRnr nddltinnol hnmx Ifreanectedl P25.41t
i
8 Birch Parlc 1 Moutlt 1'L $1,780.13 $21,361.56
$---------- Hourly Rate - Guard (For additional hours if requested) $23.71
$----------- Hourly Rate- Suporvisor (Nor additionai hours if requested) $25,48
9
Sauta Ana rotice
Departmeut 1 Month 12 $4,109.73 $49,316.7(
$-------- --Hourly Rate- Guard (For additional hours if requested) $23.71
$----- - - - - -- Hourly Rate. Supervisor (For additional hours if requested) $25.48
Total Contract Amount (Add Lines 1 thru 9)I $1,131,73
City of Santa Ana Unarmed Socurhy Guard Gervlces RFP
Page 42
25K -162
1,00
U.S. Security Associates, Ina, 714. 203.6384 main 9, 714.770.0150 thx
LEGALNAMEOa FCOMPANY —
PEIONN ANA FAX
j 1400 N. Harbor Blvd 7a' Floor Fullorton CA 92835
I BUSINESS ADDRESS —
John Muldoon
Western Region President
PI TE Q NAME F AUTHORIZED AGENT � �
TITLE
Jmuldoon@usseourl 383621ates.com
IONATURE OF AUTHORIZED AGENT DATE EMAIL ADDRESg,....,M.,,,..,,
22. 3262806
TRIG.�(SR VI 14I I T ijQ p A� dN I,Uli l g VtfCl }�,�C Qt1�c
PROPOSAL$ THAT DO NOT CONTAIN THISRORM WILL BE CONSIDERED
-- NONRRSPONSIVL.
CItyot Santa Ana Unarmed Security Guard Services RFP
Page 43
25K -163
25K -164