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HomeMy WebLinkAboutCI SOLUTIONS (CARD INTEGRATORS)N-2017-225 '"'(0W;E WE ON FILE VVORK MAY NOT PROCEED CLERK OF COUNCIL DATE: l 27 SWC O: SAPID (®) Fiscal yy is A Card Integrators Corporation LICENSE AND SERVICE AGREEMENT DETAILS PROVIDED BY Cl SOLUTIONS Please sign the bottom of this document and return to accept terms and conditions. This agreement provides technical support of your CI Solutions software or ID card system hardware for one year or as indicated on your sales order. Support is provided by Cl Solutions (Card Integrators) Monday — Friday 8:30 AM — 5:00 PM, P.S.T. 1) Be prepared to communicate your customer number and software type. 2) Cl Solutions (Card Integrators) provides telephone support during its normal hours of operation, 8:30 a.m, to 5:00 p.m. P.S.T. 3) Technical support conforms to operating specifications of all software systems as originally provided. 4) Cl Badge 8.21 is a licensed product and requires an annual subscription fee. Subscription fees are billed in advance of the applicable subscription period. 5) License/Service agreement contract holds for term indicated on sales order. 6) Additional card layouts for Cl Badge are subject to a custom design and installation fee. 7) Parts, labor and loaner printer is covered under a separate printer service agreement available through Cl Solutions (Card Integrators). 8) Cl Solutions software reinstallation: Cl Solutions includes the reinstallation of Cl Badge, Cl Badge 8.21, Cl Track, Campus Safety Suite and Cl Verify only if the software has been corrupted. We do not support the reinstallation when the host computer stops functioning or needs to be moved to a, new location/computer. You will be charged our standard technical service fees to move systems. 9) Installation CD-ROM replacement: If you lose the custom CD-ROM and need a new copy, we will provide you with one for a nominal fee of $75. Please keep in mind this will only include the configuration from the time the system was set up. If you have made additional customizations they will not be included in the CD-ROM. 10) All minor patch software releases are provided at no charge with a current license or service agreement. Cl Solutions version upgrades are not included. Conditions of Software Service Agreement: 1. Register a system administrator for the annual term. This person serves as the point of contact for all support requirements between CI Solutions (Card Integrators) and the customer. 2. Provide direct access to phone support at the physical placement of the ID System and be at your ID system when you place the support call. 3. Provide internet remote access for system. 4. Before installing any additional software or hardware to your system, notify Cl Solutions (Card Integrators). Any damage, misuse or corruption of software or hardware due to the addition of software or hardware without prior notification to CI Solutions (Card Integrators) will void maintenance protection. 5. Ensure that operating environment is clean and do not attempt to operate the system in any extreme environmental conditions. Terms of Limited Service Agreement: ID Card Printer 1) Be prepared to communicate your customer number and printer serial number. 2) Includes unlimited telephone and/or internet remote access support, printer parts and labor only. 3) Limited service agreement excludes loaner printer, contact sales for price on a loaner unit. Terms of Full Service Agreement: ID Card Printer 1) Be prepared to communicate your customer number and printer serial number. 2) Includes unlimited telephone and/or internet remote access support, parts and labor. A loaner printer will be provided to the customer if problem cannot be resolved over the phone and with initial remote support. 3) Loaner printer will be same or like model and shipped within 24 hours via UPS ground. Other shipment methods are available at additional cost to customer. 4) The unit must be packaged and shipped to the destination provided by the technician with the RMA number labeled clearly on the outside of the box. 5) Printer must be shipped in its original printer box or the customer is held liable for any damages during shipping. Replacement box costs will depend on your printer model. 6) Loss or damage to Loaner/Rental equipment: By accepting the loaner/rental equipment, customer agrees to return the loaner/rental equipment in the original condition as upon delivery/pick-up. Customer assumes full responsibility for loss, damage resulting from the improper usage of the equipment up to the full replacement value thereof. 7) There may be minor calor variation as all printers print slightly differently. 8) Customer will pay the cost of shipping to repair destination, Cl Solutions will pay shipping to customer. 9) Customer will pay the cost of shipping loaner printer back to Cl Solutions within 5 working days after receipt of customers repaired unit or a $50 per day charge will apply. 10) Onsite service is available within a 30 mile radius of Cl Solutions headquarters, 3625 Serpentine Drive, Los Alamitos, CA 90720. 11) Custom service agreements are available, please call for details. Conditions of ID Card Printer Service Agreement: 1) For your service agreement to be valid, you must maintain your printer by performing recommended cleaning procedure using approved cleaning materials. 2) Maintenance service is contingent upon proper use and care and does not cover printers that have been modified, subjected to unusual physical or electrical stress, abuse, damage or have been operated in extreme environmental conditions. 3) Cl Solutions (Card integrators) shall be under no obligation to furnish any service agreement service if repair or replacement parts are required because of the customer's use of unapproved card stock or consumable ribbon. 4) Cl Solutions (Card Integrators) shall be under no obligation to furnish a loaner printer if the customer does not maintain the printer by performing recommended cleaning procedures. Our service agreements are intended to provide a high level of service to our customers. All support provided outside of purchase service agreement is billed at a service rate of $175 per hour with a one-hour minimum. Proper maintenance and cleaning of printers will preserve print quality and expected life of the printer. Refer to the product user's manual for complete maintenance and cleaning information or call Cl Solutions (Card Integrators) for information — (800) 599-7385. Attached hereto is Exhibit 1 identified as Invoice #0090722, in the amount of $1,765. The total amount to be expended under this agreement shall not exceed $25,000. Insurance requirements for any on-site visits are provided under Exhibit 2, attached hereto. Ai iq,25,l Please sign here to indicate that you have read and agree to the terms of the service and license agreement provided by Cl Solutions, Signature See attached signature page Print Erica Andrade Customer Support 800-599-7385 ext 539 FricaAO.cardintegrators com, Date Cust # SAN664 Order # 0090722 Total: $1765,00 ATTEST: CITY OF SANTA ANA MARIA D. HUIZAR THIA J URT2 Clerk of the Council Interim City Manager APPROVED AS TO FORM: SONIA R. CARVALHO City Attorney By: ( I filak" TAAAIZA BOGOSIAN Assistant City Attorney RECOMMENDED FOR APPROVAL: DAVID.. VTIN cttfig Chief of Police Exhibit 1 QP SHIP TO: Page: - SALES ORDER FOR: ANNUAL SERVICE AGREEMENT C I I Solutions RENEWAL. SANTA ANA, CA 92701 ORDER NUMBER: 0090722 Card Integrators Corporation ORDER DATE: 7/28/2017 3625 Serpentine Drive ITEMNUMBER UNIT ORDERED SHIPPED BACKORDER PRICE A:4IOUNT Los Alamitos, CA 90720 0 0 795.0000 795.00 CIS - SOFTWARE LICENSE SA (800) 599-7385 (562) 431-2594 SALES PERSON: 0000 Fax (562) 493-2714 ORDER ENTRY: EA CUSTOMERNO: SAN654 SOLD TO: SHIP TO: CITY OF SANTA ANA- POLICE DEPT CITY OF SANTA ANA -POLICE DEPT PURCHASING DIVISION M-16 FOR: ANNUAL SERVICE AGREEMENT 20 CIVIC CENTER PLAZA, RM 429 RENEWAL. SANTA ANA, CA 92701 CONFIRM TO: LAURA FRANKS CUSTOMERP.O. SHIP VIA F.O.B. TERMS NET 30, PO REQUIRED ITEMNUMBER UNIT ORDERED SHIPPED BACKORDER PRICE A:4IOUNT OSWll YR 1 0 0 795.0000 795.00 CIS - SOFTWARE LICENSE SA FOR: ID CARD SYSTEM - Cl BADGE 8.2 RENEWAL DATES: 9/1/17 - 8/31/18 OSW02 YR 1 0 0 970.0000 970.00 CIS - PRINTER SA FOR: ID CARD PRINTER FULL SERVICE AGREEMENT INCLUDING PARTS, LABOR & LOANER. EXCLUDES PRINTHEAD. MODEL: EV DUALYS3 (6TH YR) SERIAL# DUl0000230369 RENEWAL DATES: 9/1/17 - 8/31/18 OSWO6 YR 1 0 0 0.0000 0.00 CIS - ONSITE PREV MAINT VISIT 1. WE ARE PROVIDING ONE ON-SITE PREVENTATIVE MAINTENANCE VISIT @ NO EXTRA CHARGE TO CUSTOMERS WHO HAVE A CURRENT PRINTER SERVICE AGREEMENT WITH US. 2. DATE WILL BE ARRANGED BY A CI SOLUTIONS TECHNICIAN, WILL INCLUDE A COMPLETE SYSTEM CHECK & RECALIBRATION OF SOFTWARE AND HARDWARE COMPONENTS. TECHNICAL SUPPORT OUTSIDE OF LICENSE/SERVICE AGREEMENT IS BILLED @ $175.00 PER HOUR. Net Order: 1,765.00 Less Discount: 0.00 Freight: 0.00 Sales Tax: 0.00 Order Total: 1,765.00 EXHIBIT 2 — CI SOLUTIONS INSURANCE REQUIREMENTS Prior to undertaking performance of work under this Agreement, Cl SOLUTIONS shall maintain and shall require its subcontractors, if any, to obtain and maintain insurance as described below: a. Commercial General Liability Insurance. Cl SOLUTIONS shall maintain commercial general liability insurance naming the City, its officers, employees, agents, volunteers and representatives as additional insured(s) and shall include, but not be limited to protection against claims arising from bodily and personal injury, including death resulting therefrom and damage to property, resulting from any act or occurrence arising out of Cl SOLUTIONS's operations in the performance of this Agreement, including, without limitation, acts involving vehicles. The amounts of insurance shall be not less than the following: single limit coverage applying to bodily and personal injury, including death resulting therefrom, and property damage, in the total amount of $1,000,000 per occurrence, with $2,000,000 in the aggregate. Such insurance shall (a) name the City, its officers, employees, agents, and representatives as additional insured(s); (b) be primary and not contributory with respect to insurance or self-insurance programs maintained by the City; and (c) contain standard separation of insureds provisions. b. Business automobile liability insurance, or equivalent form, with a combined single limit of not less than $1,000,000 per occurrence. Such insurance shall include coverage for owned, hired and non -owned automobiles. C. Worker's Compensation Insurance. In accordance with the provisions of Section 3700 of the Labor Code, Cl SOLUTIONS, if Cl SOLUTIONS has any employees, is required to be insured against liability for worker's compensation or to undertake self-insurance. Prior to commencing the performance of the work under this Agreement, Cl SOLUTIONS agrees to obtain and maintain any employer's liability insurance with limits not less than $1,000,000 per accident. If Cl SOLUTIONS is or employs a licensed professional such as an architect or engineer: Professional liability (errors and omissions) insurance, with a combined single limit of not less than $1,000,000 per claim with $2,000,000 in the aggregate. The following requirements apply to the insurance to be provided by Cl SOLUTIONS pursuant to this section: I. Cl SOLUTIONS shall maintain all insurance required above in full force and effect for the entire period covered by this Agreement. ii. Certificates of insurance shall be furnished to the City upon execution of this Agreement and shall be approved by the City. ill. Certificates and policies shall state that the policies shall not be canceled or reduced in coverage or changed in any other material aspect without thirty (30) days prior written notice to the City. IV. Cl SOLUTIONS shall supply City with a fully executed additional insured endorsement. f. If Cl SOLUTIONS fails or refuses to produce or maintain the insurance required by this section or fails or refuses to furnish the City with required proof that insurance has been procured and is in force and paid for, the City shall have the right, at the City's election, to forthwith terminate this Agreement. Such termination shall not affect Cl SOLUTIONS's right to be paid for its time and materials expended prior to notification of termination. Cl SOLUTIONS waives the right to receive compensation and agrees to indemnify the City for any work performed prior to approval of insurance by the City. A� o® CERTIFICATE OF LIABILITY INSURANCE DAM CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, 2/05/M/OD/YYYY) 12/05/2017 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTANAME: CT MELISSA WATANABE PHONE 714-580-6871 FAX No: 714-241-1790 MELISSA WATANABE INSURANCE AGENCY EDDRIESS: 17280 NEWHOPE., SUITE 6 INSURERS AFFORDING COVERAGE NAIC# FOUNTAIN VALLEY, CA 92708 1_ -2 2 r EACH OCCURRENCE $ 1,000,000 INSURERA: TRUCK INSURANCE EXCHANGE 21709 INSURED INSURER e: FARMERS INSURANCE EXCHANGE 21652 INSURER C: CARD INTEGRATORS CORPORATION INSURER D: DBA: CI SOLUTIONS 3624 SERPENTINE DRIVE A LOS ALAMITOS, CA 90702 INSURER E : N 6062345-06 INSURER F : COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. ILITR TYPEOFINSURANCE ADD SUBR2= POLICY NUMBER POLICY EFF MMIDDIYYYY LIMITS X COMMERCIALGENERALUABILPY EACH OCCURRENCE $ 1,000,000 CLAIMS -MADE F_x1 OCCUR PREMISES EaEawnanca) $ 500,000 MED EXP (Any one person) $ .5,000 A Y N 6062345-06 06/06/201 06/06/201 PERSONAL& ADV INJURY $ 1,000,000 GEN'L AGGREGATE LIMIT APPLI ES PER: GENERAL AGGREGATE $ 2000000 X POLICY JECT LOC PRODUCTS- COMP/OPAGG $ 1000000 $ OTHER: AUTOMOBILE LIABILITY COMBINdeEDSINGLEnt LIMIT $ 1,000,000 Ea acd BODILY INJURY (Per penton) $ ANYAUTO A OWNED ASCHEDULED AUTOS ONLY UTOS HIRED NON -OWNED AUTOS ONLY AUTOS ONLY 60623-45-06 06/06/201 06/06/201 BODILY INJURY (Per accident) $ PROPERTYDAMAGE Per accident $ UMBRELLA LIAR OCCUR EACH OCCURRENCE $ AGGREGATE $ EXCESS LIMB CLAIMS -MADE DED RETENTION$ $ WORKERS COMPENSATION ANDEMPLOYERTLIABILITY YIN J PER OTH- STATUTE ER ANYPROPRIETOR/PARTNEWEXECUTIVE E.L. EACH ACCIDENT $ OFFICEWMEMBEREXCLUDED? ❑ NIA E.L. DISEASE - EA EMPLOYEE $ (Mandatory in NH) H yes, descdhe under DESCRIPTION OF OPERATIONS belax E.L. DISEASE -POLICY LIMIT $ DESCRIPTION OF OPERATIONS / LOCATIONS I VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached R more space is required) The City of Santa Ana, its officers, employees, agents, volunteers and r9loires7elsiltivers as additional insured(s) Als,� d I (# r(r b The City of Santa Ana 60 Civic Center Plaza Santa Ana, CA 92701 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD ACORDs provided by Forms Boss. www.FormsBoss.com; (c) Impressive Publishing 600-208-1977 7 'sus: ACORO® CERTIFICATE OF LIABILITY INSURANCEDATE(MM/DDM L ) 12/28/2017 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER 866-591-5050 866-791-2715 R -T Workers' Comp Specialty/ CIA Insurance Services 500 S Grand Ave, .Suite 2100^/ � ! s— Los Angeles, CA 90071 tV �I ` ✓ CNAMEONTACT Hal Reniff PHONE866-591-5050 nc No): 866-791-2715 AD RESs: hal@oi'ai'nsuranceservices.com INSURERS AFFORDING COVERAGE NAIC If INSURER A: Oak River Insurance Company INSURED 800-599-7385 Card Integrators Corporation 3625 Serpentine Drive Los Alamitos, CA 90720 INSURER B: INSURER C: INSURER D: INSURER E: INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INTRR TYPE OF INSURANCE ADDL SUER NUMBER POLPOLICY MMIIDYEFF IYYYY MM/�DV� LIMITS GENERAL LIABILITY COMMERCIAL GENERAL LIABILITY CLAIMS -MADE D OCCUR EACH OCCURRENCE $ DAMAGE TO RENTED PREMISES Ea occuneno. $ MED EXP (Any we person) $ PERSONAL B ADV INJURY $ GENERAL AGGREGATE $ GEN'L AGGREGATE POLICY LIMIT APPLIES PER: 7 PRO- LOC PRODUCTS-COMP/OPAGG $ $ AUTOMOBILE LIABILITY ANYAUTO ALL OWNED SCHEDULED AUTOS AUTOS NON,DWNED HIRED AUTOS AUTOS COMBINED SINGLE LIMIT Eaaccident BODILY INJURY (Per person) $ BODILY INJURY (Per accident) $ PROPERTY DAMAGE $ Pera n $ UMBRELLA LIAB EXCESS LIAB OCCUR CLAIMS -MADE EACH OCCURRENCE $ AGGREGATE $ DED I RETENTION$ $ A WORKERS COMPENSATION AND EMPLOVERS'LIABILITY YIN ANY OFFICERIMEM ER EXCLUDED? (Mandatory In NH) H yes, describe under DESCRIPTION OF OPERATIONS below NIA CAWC716149 12/20/2017 12/20/2016 WC STATU. OTH. TORY LIMITS EIR E.L EACH ACCIDENT $1,000,000 E.L. DISEASE - EA EMPLOYEE $1000000 E.L. DISEASE -POLICY LIMIT $1000000 DESCRIPTION OF OPERATIONS/ LOCATIONS /VEHICLES (Attach ACORD 101, Additional Remarks Schedule, If more space Is required) City of Santa Ana Police Department 60 Civic Center Plaza Santa Ana CA 92702 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE All rinhle recen,erl ACORD 25 (2010/05) The ACORD name and logo are registered marks of ACORD POLICY NUMBER: 60623-45-06 BUSINESSOWNERS THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - DESIGNATED PERSON OR ORGANIZATION Zoic, 2� This endorsement modifies insurance provided under the following: ' I:1�b91i•I�XYe]ri901�:�ySe7�[el'1 SCHEDULE* Name Of Person Or Organization: THE CITY OF SANTA ANA * Information required to complete this Schedule, if not shown on this endorsement, will be shown in the Declarations. The following is added to Paragraph C. Who Is An Insured in the Businessowners Liability Coverage Form: 4. Any person or organization shown in the Sched- ule is also an insured, but only with respect to liability arising out of your ongoing operations or premises owned by or rented to you. BP 04 48 01 97 Copyright, Insurance Services Office, Inc., 1997 Page 1 of 1 ❑