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<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />360kW High Power DC Charger <br />INSTALLATION AND USER’S MANUAL <br />Page 51 of 89 <br />This document is a Property of BTCPower Inc. and shall not be <br />copied, reproduced, or used as the basis for sale or manufacture <br />of apparatus without written permission. 23-Sep-22 Rev D <br />OPERATION <br /> <br />ERROR CODE ERROR SOURCE LEVEL DESCRIPTION CONDITION REMOTE ACTIONS FIELD TROUBLESHOOTING STEPS <br />TOWER_OFFLINE Tower 2 High (if in <br />faulted state) <br />/medium (if <br />reason for <br />shutdown) <br />Charger is not able to <br />communicate with power <br />cabinet tower during <br />charging session. <br />No communication <br />with tower for > 5 sec <br />- Request customer to <br />attempt another charge <br />session <br />- If issue is persistent, contact <br />BTC Power for further <br />assistance <br />- Technician may be <br />dispatched if issue cannot be <br />solved remotely <br />- Communication may need to be <br />checked <br />- If communication is completely lost, <br />then CHARGER_ENGINE_OFFLINE will <br />be thrown. Follow same <br />troubleshooting procedures as <br />CHARGER_ENGINE_OFFLINE <br />CUBE_OFFLINE_FAILURE Dispenser 2 High (if in <br />faulted state) <br />/medium (if <br />reason for <br />shutdown) <br />Dispenser is not able to <br />communicate with Power <br />Module in power cabinet <br />tower. <br />No communication <br />with power module <br />> 5 sec <br /> <br />TOWER_SAFETY_ERROR Tower 2 High (if in <br />faulted state) <br />/medium (if <br />reason for <br />shutdown) <br />Tower Door Open is open, <br />or safety on Tower is lost <br />Tower safety is <br />disabled for > 50 ms <br />- Review logs for error history <br />- If issue is persistent, contact <br />BTC Power for further <br />assistance <br />- Technician may be <br />dispatched if issue cannot be <br />solved remotely <br />- Check ground detect <br />- Check alignment of door switches (3 <br />locations) <br />- Check continuity of door switches (3 <br />locations) <br />- Replace door switch if no continuity <br />- Check CB1 and CB2 <br />- Close door switch and check lights <br />of safety relay <br />- Check wire connections and <br />connectors (possible bad <br />connections) <br />CHARGER_DOOR_OPEN Dispenser 2 High (if in <br />faulted state) <br />/medium (if <br />reason for <br />shutdown) <br />Charger door open <br />detected <br />Dispenser door <br />switch status is low <br />for > 50ms <br />- Review logs for error history <br />- If issue is persistent, contact <br />BTC Power for further <br />assistance <br />- Technician may be <br />dispatched if issue cannot be <br />solved remotely <br />If door is closed and error is still <br />present: <br />- Check alignment of door switch <br />- Check continuity of door switch <br />- Replace door switch if no continuity <br />- Check wire connections and <br />connectors (possible bad <br />connections) <br />- Initiate a charge session and check <br />lights of safety relay <br />DISPENSER_INTERMITTENT_SAFETY_ERROR Dispenser 3 Medium/if <br />frequent, High <br />Dispenser safety is getting <br />removed which is causing <br />reset on MCU <br /> - Review logs for error history <br />- If issue is persistent, contact <br />BTC Power for further <br />assistance <br />- Technician may be <br />dispatched if issue cannot be <br />solved remotely <br />- Replace Dispenser MCU with <br />updated MCU (with U29 sticker) <br />- Check Dispenser Safety Loop <br /> <br /> <br />