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<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />360kW High Power DC Charger <br />INSTALLATION AND USER’S MANUAL <br />Page 52 of 89 <br />This document is a Property of BTCPower Inc. and shall not be <br />copied, reproduced, or used as the basis for sale or manufacture <br />of apparatus without written permission. 23-Sep-22 Rev D <br />OPERATION <br /> <br />ERROR CODE ERROR SOURCE LEVEL DESCRIPTION CONDITION REMOTE ACTIONS FIELD TROUBLESHOOTING STEPS <br />OVER_TEMPCORD_J20 Dispenser 4 Medium Cord Temperature on J20 <br />sensor is higher than threshold <br />Cable temperature <br />on J20 sensor is <br />greater than 95c for > <br />2sec <br />- Review logs for error history <br />- If issue is persistent, contact BTC <br />Power for further assistance <br />- Technician may be dispatched if <br />issue cannot be solved remotely <br />- Locate the J20 connector on the MCU <br />Board <br />- Determine thermistor wire colors at the <br />J20 connection <br /> - If wires are black, proceed to next <br />step. <br /> - If wires are not black (any other color), <br />call BTC for redispatch. <br />- Trace the black wires from the J20 <br />connector and determine if they go to <br />the left or the right cable. This will <br />determine the cable you will work on. <br />- Take photos of the thermistor landings <br />prior to beginning work. <br />- Remove and replace both thermistors <br />on the cable that was determined <br />previously. <br />- Ensure all thermistors are connected at <br />the proper locations. <br />- If the Dispenser is Dual CCS, replace <br />the thermistors for the other cable. <br />OVER_TEMPCORD_J22 Dispenser 4 Medium Cord Temperature on J22 <br />sensor is higher than threshold <br />Cable temperature <br />on J22 sensor is <br />greater than 95c for > <br />2sec <br />- Review logs for error history <br />- If issue is persistent, contact BTC <br />Power for further assistance <br />- Technician may be dispatched if <br />issue cannot be solved remotely <br />- Locate the J22 connector on the MCU <br />Board <br />- Determine thermistor wire colors at the <br />J22 connection <br /> - If wires are black, proceed to next <br />step. <br /> - If wires are not black (any other color), <br />call BTC for redispatch. <br />- Trace the black wires from the J22 <br />connector and determine if they go to <br />the left or the right cable. This will <br />determine the cable you will work on. <br />- Take photos of the thermistor landings <br />prior to beginning work. <br />- Remove and replace both thermistors <br />on the cable that was determined <br />previously. <br />- Ensure all thermistors are connected at <br />the proper locations. <br />- If the Dispenser is Dual CCS, replace <br />the thermistors for the other cable. <br /> <br /> <br /> <br />