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City of Santa Ana Attachment A: Client Testimonial Letters <br />Request for Proposals (RFP) for Solid Waste Consulting Services <br />RFP NO.: 18-006 <br />April 4, 2018 <br />PubWkworks Dsp•em nt <br />MSNtsnancs DNislon <br />January 24, 2011 <br />C o <br />00Acx <br />631 North 0Mrvtl6Averas I Tsl•pho" 3103160888 <br />wandoeon6h, Cr8rofnW 00771 Pox 3103744718 <br />y ,odendo.ora <br />Mr. Leith Ezzet <br />Sr. Vice President <br />HFBH Consultants, LLC <br />3990 Westerly Place, Suite 196 <br />Newport Beach, CA 92660 <br />Dear Leith, <br />The City of Redondo Beach would like to thank you for your professional assistance in <br />facilitating the process of procuring a new exclusive solid waste handling services <br />franchise agreement. You and your staff exhibited tremendous flexibility In responding <br />to the tasks requested by the City. You conducted nearly a dozen public meetings to <br />determine a key program for the development of the City's RFP; agreed to re -draft an <br />agreement for the RFP that was a hybrid of the City's current agreement and the <br />Industry standard used by your Fltm whila waiving the costs of the undertaking to stay on <br />budget; advised staff on intricate negotiations; and smoothly transitioned from the <br />retirement of one director to the Introduction of another in the middle of the process. <br />Additionally, you and your staff were constantly available for the multitude of questions <br />we and the proposing haulers had during the process. <br />Moreover, the RFP process was extremely successful. With your assistance the City <br />received five quality proposals, and as a result, the rates provided by the City's new <br />hauler are lower than all of the current rates. The programs Included In the new <br />agreement will Increase the City's 66% waste diversion rate to 7676, making Redondo <br />Beach one of the highest in the country. Additionally, our new franchise agreement <br />requires the contractor to: <br />• Provide new single-family carts for refuse and green waste services to each and <br />every single family home. <br />• Offer 96 gallon carts for refuse, recycling and green waste services in addition to <br />32 gallon and 64 gallon carts at no additional charge. <br />. Collect Electronic Waste as part of the regular bulky item pickup program. <br />Page A-9 <br />�� i <br />HF&H Consultants, LLC <br />