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City of Santa Ana Attachment A: Client Testimonial Letters Request for Proposals (RFP) for Solid Waste Consulting Services RFP NO,: 18-006 CITY OF NEWI'f,13T BEACH MUNICIPAL OPERATIONS DEPARTMENT Noveiuber 26, 2013 Mr, 1.aitfi Ezzet, CMC Sr. Vico- President HF&$ Consultants, LLC 19260 Von Karmen Ave; Suite 36o Irvine, CA 02612 Deet faith, On behalf of the city of Newport Beaoh,.I would like- to sincerely thank you and the enum HF&E Team fbr your professional assistance regarding the City's solid waste and recycling program. The daeision0a whether to contract with a private firm to replace our. in-fiouse City. staff for thecollection of residential solid waste was one of the most high, profile and -challenging decisions facing the city in many years. The work of the HF&H'Ieam included the following critical steps:in the process r • Conducted an in-depth assessment and cost analysis of the City's current in-house oolidwaste, recycling and transfer program. • provided professional assistance in drafting and administering the ReQueat:for Proposal aI .documents, as dhected by City.Council, to solicit competitive proposals to provide solid waste services for the City. • Completed athorough analysis of each proposal received 6y the City, prepared a dotafled.report with the information on each fink proposal, and presented this information to the City Council. • At City Council's direction, your firm completed a further analysis of the top three proposals from individual firms. This analysis included assisting with customer satisfaction surveys for each firm, extensive interviews and negotiations, r&RLMace checks and further coat analysis. ' • The RF,&H firm presented a comprehensive imal report to the City Council recommending a course of action that would reduce, overall costs and provide service enhancement$. On November 12, 2613, the City Council, based on the professional and thorough work completed by HF&H, awarded a contract to a private collection firm that is projected to save the City $M8M over the tam of the agreement, while providing additional services to the residents of our City, including a Household Hazardous waste Collection Program .and Curbside Bulk Item Collection Program, without the assistance of your Team, we would not have aehieved these positive results, we now look forward to working with HP&H during the transition period and monitoring the performance of the City's new collection firm during the first year of operation, Thank -you, Latin, for the tremendous support and great work that you andyour Team provided. sincerely, 4A+. // Mark Harmon Director of Operations Corporation Yard: 592 Superior Ave, Newport Beach, CA 92663 -Telephone: (949) 644-6055 Fox: (949) 650-0747 Utilities Yard 949 West 16th Sheet, Newport Beach, CA 92663 -Telephone: (949) 6443011 Face (949) 646-5204 Mailing Address: FO Hove 1768, Newport Bench, CA 926583915-wwty.neaporiheachcagov/murilcipaloperatiuns April 4, 2018 Page A-8 HF&H Consultants, LLC �� i •