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2. The Contractor will compare job requirements with worker qualifications and will email resume and test results of Temps as requested. 3. The Contractor will follow up with the City within two (2) hours to report status of provide name(s) for City approval. a. If Contractor is unable to locate a qualified candidate within four (4) hours of the initial request, the City reserves the right to contact other temporary agencies for placement. 4. Once a candidate is selected, and the hourly pay rate has been agreed upon, Contractor shall provide City with a detailed proposal to include the specific job description, the hourly pay rate for the temporary worker, and the mark-up rate. The City will then sign the proposal in approval. All invoices must include the agreement number. 5. Contractor shall provide temporary workers who have the skills required for the assignment. 6. City reserves the right to end a Temp's assignment if work performed is substandard, attendance is poor, or for other business related reasons. Contractor shall remove any temporary worker from assignment at City's request, and at the time requested by City and provide replacement temporary worker if required by City. 7. Contractor shall be responsible for all decisions concerning matters of hiring, firing, discipline, payroll practices, employee benefits such as vacation, sick and other leave benefits. Temporary workers provided by the agency shall be considered employees of the agency and shall in no sense be considered employees of agents of the City. 8. Contractor shall be responsible for communication with temporary workers with respect to their duties as employees of the Contractor. 9. Contractor will provide City with testing resources for regular status positions as requested. These services shall be provided at the rates set forth in Proposal Pricing Sheet on Page 16. 10. Individual temporary workers are not permitted to work more than 960 hours in any fiscal year period (July 1 — June 30). D. SERVICE CATEGORIES Please note the service categories listed in this document should not be construed as a detailed description of the tasks to be performed but rather a broad general outline. General Administrative Office Support Temporary administrative support is responsible for but not limited to: opening and routing mail, answering phones, providing customer service at public counters, drafting general correspondence, preparing minutes of meetings, may operate computer, and other administrative duties assigned. Executive/ Senior Administrative Office Support In addition to the tasks required of General Administrative Office Support, temporary executive / senior administrative office support performs highly responsible secretarial and routine administrative duties in City of Santa Ana RFP 18-009 2 117