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City of Santa Ana RFP 18-009 Services 0 Apple®rte Hiring Made Human' Universal Search ensures rapid, reliable, high-quality staffing solutions as this function expands the automated applicant sourcing process beyond simple names, resumes and contact details. This software scours through the nearly one million candidates in AppleOne's database of detailed personnel profiles gathered from expertly structured associate interviews to include personalities, temperaments and strengths, as well as backgrounds and activity comments left by other AppleOne account managers. Qualified candidates are quickly tracked and identified, staffing vacant positions more quickly and efficiently than ever before. This translates into an immediate, positive benefit, both operationally and financially for our clients. C. OTHER RECRUITING RESOURCES We also use "direct recruiting' which involves asking each person we contact to suggest other qualified candidates, and, as an incentive, we authorize an employee referral program. AppleOne's commanding referral rate of nearly 60% distinguishes AppleOne from any other company in the staffing industry. Once AppleOne's applicants see they can better achieve their goals through AppleOne, they often refer an average of two more applicants of equal and exceeding caliber. Other recruiting techniques employed by AppleOne include participation in careerfairs and in college relation programs; human resources consortia; and state and local government recruiting forums. Key to AppleOne's recruitment process is our progressive, employee -oriented compensation and benefits policies; opportunities for professional growth; and internal/external training programs in technology, management, and administration that AppleOne provides. To ensure that AppleOne places the precise personnel for the City's requirements, we offer a winning combination of very competitive compensation and fringe benefits designed to attract and retain highly qualified Administrative/Clerical personnel, as well as Accounting, Technical/IT and otherjob classifications, with the skills to successfully support a wide variety of environments. This directly benefits AppleOne's mission - oriented customers, such as the City, because we are able to provide you with the best people. 2. A brief description of the agency's initial testing procedures or assessment for temporary staff including testing required by law (i.e. job specific, background checks, DMV checks etc.) SKILLS ASSESSMENT To enhance AppleOne's ability to find skilled, able and educated candidates for government and public sector entities, AppleOne uses the AppleCore Assessment Series, a validated applicant classification system that focuses on customerservice skills, aptitude and attitude assessment. The content underlying these tests was carefully studied and determined to be related to thejob performance of AppleOne positions. All AppleOne tests have a proven track record of success, showing that those who take the tests have better performance on the job, significantly increasing their productivity. We have in place assessment tests for all of the job categories that we are bidding. If needed, AppleOne's assessment series can be customized to meet the City's specific requirements forjob descriptions. For administrative, clerical and customerservice positions, situational judgment exercises are used to assess personal characteristics found to be important for the job. These assessment tools are listed below. Receptionist CD Simulation The Receptionist job simulation includes critical work activities that contribute to success on the job. For receptionists, it was found that answering multiple -line telephones and routing calls are critical elements of the job. A computerized work sample was created to simulate a receptionist receiving and routing a call. Also, receptionists were found to be a direct link to visiting customers and Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 28 February 2018 AppleOne Response to RFP #18-009 P a g e 120 251-57