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City of Santa Ana Apple®ne RFP 18-009 i'� ii° Temporary Staffing Services HiringJMfadeffaman' clients. Thus, in conjunction with the job simulation, a situational -judgment exercise was created to determine an applicant's ability to respond to work situations effectively. The tool was developed using computerized CD Video technology to create a realistic portrayal of the work environment. Job incumbents, job experts, and AppleOne personnel were responsible for providing information to be used in the development of the assessment. Customer Service Situations Video AppleOne uses a video -based situational judgment exercise for Customer Service Representatives and other personnel who interact with the public. Data collected during job analysis revealed that customer service representatives must respond to several different types of situations relating to interactions with internal and external customers. The video -based assessment provides an accurate depiction of actual situations faced on the job. Applicants are then asked to determine the most effective approach to resolve the work situation. Selecting a video -based testing platform adds a virtual element to the testing, thereby making the testing process more accurate, as well as enhancing applicant interest. Structured Interview Guide The structured interview guide was designed to identify how well a candidate effectively performs as an AppleOne employee. The interview guide asks questions related to the applicant's work history, interpersonal and team skills, creative problem solving, professionalism, and communication skills. The applicant's responses help us assess how they have responded in past work situations. Questions are framed in this way because research has shown that past work behavior is one of the best predictors of future work behavior. The expertise of AppleOne's project team, combined with the consistency in evaluation standards provided by the structured interview guide, will ensure that all candidates presented to the City not only have the skills requirements needed for positions, but the reasoning ability and work ethic to excel in those positions. One of the many advantages in working with AppleOne is our commitment and ability to accurately screen candidates for people -skills, mental sharpness and positive work attitudes. PRE-EMPLOYMENT SCREENING & BACKGROUND CHECKS AppleOne has the ability to fully abide by the City's requirements for screening of candidates prior to placement. AppleOne's Huntington Beach team, in conjunction with the appropriate City representative(s), will evaluate what pre-employment background screening will be utilized. To assure that AppleOne's clients receive the best temporary associates in an efficient manner, AppleOne utilizes our sister company, A -Check Global, to conduct extensive pre-employment screening. In addition to references and education verification, pre-screening may include drug screens, criminal background checks, social security checks, and DMV verifications. A -Check's services are available for AppleOne's temporary associates as well as the City's permanent employees. Following is a description of the services that can be provided by A -Check Global: ,BACkdROUND CHECKS -Criminal ° This includes a one (1) County, one (1) name, criminal record search offelon y records, and will Felony/Misdemeanor-7 "1 include misdemeanor records when available. All information will be obtained at the years ', courthouse by a dedicated City researcher unless direct connection to the courthouse is established. Five (5) and 10 year options are also available upon request. _ Criminal Search - National This search includes a one (1) name federal criminal record search of federal records. All Federal -7 years information will be obtained through the Federal Public Access to Court Electronic Records (PACER) system with on-line direct connection to records and dispositions. Five (5) and 10 year options are also available upon request. National Criminal . This search includes one (1) name. A -Check Global's National Criminal Database search Database Search -7 years (NATCRIM) includes over 250 million criminal records from all fifty states, the District of Columbia and Puerto Rico. This database search perfectly complements county courthouse searches by increasing the chances of catching additional criminal data from places of work or . Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 28 February 2018 AppleOne Response to RFP 418-009 P a g e 121 251-58