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City of Santa Ana �/ 1'1A1°91e5®ne RFP 18-009 11�� iI'"'�� Temporary Staffing Services Hiring Made Human` Direct Deposit-AppleOne offers its temporary personnel and contractors the ability to have their paychecks directly deposited in their bank accounts (EFT/ACH). If the employee or contractor chooses this option, a paycheck stub is either mailed to them or available for pick up at the AppleOne branch office, depending on the preference of that temporary employee or contractor. Domestic Partners Benefits-AppleOne recognizes Domestic Partnerships where legally applicable. To register a domestic partner, an employee simply needs to complete a declaration for domestic partners form, similar to what is required for a marriage declaration. Unemployment Insurance: Our employees are covered by standard unemployment insurance at varying levels depending on the state in which they reside and work. AppleOne is a registered company in nearly all 50 states and have active unemployment insurance accounts in nearly all of those states. Worker's Compensation Insurance: All of our employees are covered by minimum levels of worker's compensation insurance depending on the state in which they reside and work. AppleOne provides a thorough orientation on Safety At Work policies during our orientation program. Each employee is required to read, review and acknowledge receipt of the Safety Policy Program before beginning work. Our worker's compensation filing process is fast and efficient to make sure all needs of the worker are met when attending to critical injuries. 5. Please provide your process for temporary staff calling out sick, no shows, not working out (either on temporary workerside or City side) and returning City property. Temporary employees who are ill, require time off, or will be arriving outside the normal schedule, are required to notify the AppleOne Project Manager. The PM will call the specific City department immediately, advise them of the change or absence, and coordinate providing a replacement employee, if needed. When AppleOne is contacted by the City regarding a service issue, the first step will be to immediately document the situation and obtain whatever information is needed to provide quick resolution to the issue. Once the problem is clearly understood, the Project Manager will provide immediate follow-up and a specific time frame in which the City can expect action, as well as provide periodic status reports while working on the issue. If a correction requires immediate replacement of a temporary employee, or if the temporary employee's performance is still considered unsatisfactory even after additional instruction and coaching, the Account Manager will take the needed action to discreetly end the assignment after working hours that same day. A qualified replacement, if needed, will be sent as soon as that individual has cleared any City mandated background screenings. During this period, the Project Manager will maintain communication with the appropriate City personnel to ensure seamless transitioning. Also, if needed, the Account Manager will escalate the issue to the Regional Vice President, who will serve as Executive Manager. Once the situation is resolved, AppleOne will schedule a follow-up where we can review, confirm satisfaction and discover ways in which the process might be improved for the future. AppleOne will also add the information to its records in order to monitor complaint escalation and resolution and satisfaction trending over time. Additionally, the Project Manager will conduct on-site premise visits and meetings with AppleOne temporary employees as well as the City personnel to address any issues, questions, or otherwise ensure that our quality standards are maintained. Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 28 February 2018 AppleOne Response to RFP #18-009 P a g e 125 251-62