25E - AGMT - ON-CALL ENGINEERING SRVS

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Effective Cgmmuntcatlon:'Through affective communication we plan to thoroughly understand your vision and implement the innovative and coa4ffoctiva solutions that our team Is.known 'for, Effective communication begins with listening to your City's Ideas, concerns, and goals for Its projects. Making certain that our learn and your staff are on the same page throughout each project will help avoid or mitigate potentlal problems that inay.Mae, Euooessful techniques may include monthly Progress Development Team meetings (PDT) and biweekly progress reports, regular Conference calls to keep you abreast of critical 1000%end ongoing electronic communloptions amongst all members of the project team, which may. Include a ftp site dodloeted to the project. heponsivonoss:and Gose t fffootlyo Solutions; Rosponelvensss is much more then proximity or distanca from our o fficeto your. ofiloo (S:ri miles,end about 10 min*,$) responsiveness Is providing you with information on short notice; kii promptly returning phone calls and meeting the ollent's needs; and this is where KlmloyHorn excels, Westrlve to put ourclfenrs needs first: We strongly believe that Klmley-Hors's continuing success rows on the stilongths of our day to-Cdy management, vision for the firm, emphasis on quality, and responsiveness to. you, our cllent, We have worked with many public agenoyOh011 contracts, and we understand the Importance of providing cost effective solugonstn the early stages of dosign forthe City's future projects. We emphasize project management using bimonthly effort reporlethat give our project managers up-to,dato staffing and expense Information related to their projects. This information enables them to continuously monitor the status of project cost, cost controteffectiveness, and schedule. SohoduloAdherenue: Meeting schedules and budgets is a high priority for K.Imlay-Horn. Critical alements'In. maintaining schedules and achieving work goals Include a clear definition of the responsibilities of team members and ongoing. communicstlon of project needs, We are well suited to manage and administer upcoming projects for the City, and are prepared to commit the necessary, resources so projects are completed within your timeframo and budget. On the rare occasion that a project requires a schedule correction due to a delay on Kfmiey-Nom's part, we utilize an aggressive system with reglonal support to quickly got the project back on track and avoid impacts to our cileors overall project schedule. This includes the Involvement of regional management to commit additional resources from within the office and from around the firm if necessary. Once the correction Is made, follow-ups are performed by ell team members Involved to make sure the project remains on schedule at no additional costto the City, During this process, the project manager and key regional team members work closely with Cliy porsonnoI to confirm deliverables meet the City's expectations Included within our scope of work, Community Engagementt Commurifty engagement at various points during the project allow participants to voice their opinion on the design process. The IGrmiey-Horn team believes outreach materials (Including, but not limited to, presentations, graphics, and exhibits) required for community engagement activities must be created in a meaningful and strategic way, All community engagement activities will be turn -key (i.e. we Mil provide set-up/breakdown, materialsl supplies, easels, refreshments, eto,), allowing City steff to focus on the issues, not logistics, Klmloy-Horn will provide outreach collateral such as fiyam, and press rofeeses prior to community engagement activities and coordinate with the City's public Information officer, in order to optimally engage public stakeholders, the Klmley-Horn foam will provide translation headsets and Spanish-speaking engineers at each public informational meeting, KimieyHorn staff members have a track record of successful and Informative community events and we will apply the best elements of these to each on-call project. Kim ley»)Horn 10 774007702,x 171 City of Sante Ma 25E-100 LA I 0 C Cv F•,