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Quality Control/Quality Assurance (QC/QA): Quality projects don't happen by accident. KlmleyHorn has been firmly <br />committed to quality since the firm began aver 150 years ago to that end, Kinney-Hom hes.developed a QC/QA manual <br />that every project manager Is required to know and use. The objective of our QC/QA program is to produce deliverables <br />that conform to .your scope and minimize, the number of arrors,and omissions. Our OC40A program is based on the <br />following.philosophy: <br />< Quality is achieved by adequate planning, coordination, supervision, and technical direction; proper definition of the <br />Job requirements and procedures; underslanding the scope of servlcss; and the use of appropriately skilled personnel <br />performiing Work function's carefully, Individuals who are not dir®diy responsible for pef forming the Initial efforts assure <br />quality through the careful oversight of. work activities. <br />Quality is controlled by assigning a manager to evaluate all work end procedures followed while providing the servioes, <br />Quality is verified through independent re claws by aqualified staff member of the processes, proosduras, <br />documentation, supervision, technical direction, land staffing associated with the project development, <br />Quality is assured through a carefully designed system of cross checks and lndpperidenfreviews. <br />KlmlayHom is fortunate to have the staff depth and resources to provide a QC/QA review by senior level professionals <br />who are familiar wllh the type' of services provided, yet not working directly on the project. Our project work plans, <br />schedules, and budgets are developed. with QC tasks, milestones; and hours integrated at the beginning of a. project, This <br />system allows odaquate.time for thorough COW reviews throughout the iife of a project. <br />City of Santa Ana 111W7Y026,YT 11 Kidep orn <br />25E-101 <br />