|
Effective Communication: Through effective communtostlon we pian to thoroughly understand your vision and
<br />Implement the Innovative and cost-effective solutions that ourtoom is known for, Effective communication begins with
<br />listening to yourCfty's Ideas, concerns, and .goals for Its projects, Making certain that our team and your staff are on the
<br />same papa throughout each project will help avoid or miggate potential problems that may arise. Successful techniques
<br />may Include monthly Progress Development Team meotings,(PDT) and bl-weakly progress roporta,.regulor conference
<br />calls -to. keep you abreast of critical Issues, and ongoing electronic communications amongst all members of the project
<br />team, which may Include a ftp site dedicated to the project,
<br />Responsiveness and Cost -Effective Solutions; Responsiveness is much more than proximity or distance from our
<br />office to your office (11..i,mflos,.and about 10 minutes),responslvenesn Is providing you with Information on short notice,
<br />We promptly returning phone calfs and meeting the client's needs; and this is where Kimley-Hom exoel% We strive to
<br />put our clleiWs needs first. We strongly believe that Kfmiay-Horn's oontinufng success rests on Me strengths of
<br />out day -today managgerrient,, vision for the firm, emphasis on quality, and rosponslveness to. you, our client We
<br />have worked with many public agency on-call contracts, and we understand the Importance of providing cost effective
<br />solutions In the as, ly stages of deslgn for the City's future projects. We emphaslxo project management using bi-monthly
<br />effort reports that give our project managers up-to=dote staffing.and expense information related to. their projects. This
<br />Information enables them to continuously monitor the status of project cost, cost control effectiveness, and schedule.
<br />Schedule Adherence: Meeting schedules and budgets 18,a high priority for Kimley-Horn. Critical elements in maintaining
<br />schedules and achieving work goals Include a Clear definition of the responsibilities of team members and ongoing.
<br />communication ofproJect needs. We are well sulted to manage and administer upcoming projects for the City, and are
<br />prepared to commit the necessary resources so projects are completed within your fimakame and budget.
<br />On the rare occasion that a project requires a schedule correction due to a delay on Kimley-Horn's part, we utilize an
<br />aggressive system with regional support to quickly gat the project backon track and avoid impacts to our client's overall
<br />project schedule, This includes the Involvement of regional management to commit additional resources from within the
<br />office and from around the firm if necessary, Once the correction is made, follow-ups are performed by all team members
<br />involved to. make sure the project remains on schedule at no additional cost to the City, During this process, the project
<br />manager and key rogtonal team members work closely with City personnel to confirm doliverables meet the City's
<br />expectations included within our scope of work.
<br />Community Engagement: Community engagement at various points during the project allow participants to voice
<br />their opinion on the design process, The Klmley-Horn team believes outreach materials (Including, but not limited to,
<br />presentations, graphics, and exhibits) required for community engagement activities must be created in a meaningful
<br />and strategic way, All community engagement activities will be turnkey (i,e, we will provide set-up/breakdown, materlaisi
<br />supplies, easels, refreshments, etc.), allowing City staff to focus on the issues, not logistics. Kimley-Horn will provide
<br />outreach collateral such as flyers, and press releases prior to community engagement activities and Coordinate with
<br />the City's public information officer, in order to optimally engage public stakeholders, the Kimley-Horn team will provide
<br />translation headsets and SpanisWpeaking engineers at each public Informational meeting. Kimley-Worn staff members
<br />have a track record of successful and informative community events and we will apply the beat elements of these to each
<br />on-call project.
<br />Kidep Morn m reocrrozs,triCity orSantaARO
<br />25E-25
<br />
|