COMMUNITY HEALTH INITIATIVE OF ORANGE COUNTY (5)

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City of Santa Ana CDBG Scope of Work Program Year 2018-19 (July 1, 2018 - June 30, 2019) Name of Organization Community Health Initiative of Orange County Name of Funded Program Community Health Access Program Annual Accomplishment Goal Schedule of Performance (estimated) Quarter 1: JUL 1 - SEP 30 Quarter 2: OCT 1 - DEC 31 Quarter 3: JAN 1 - MAR 31 Quarter 4: APR 1 - JUN 30 to be served during the 12 -month contract eriod. Ana Participants 100% 937.00 Low Income Participants I 100% Unduplicated Estimated Participants Invoicing 234 $ 9,625 234 $ 9,625 234 $ 9,625 235 $ 9,624 937 $ 38,499 Program and Funding Description Description CHIOC's Community Health Access Program deploys a comprehensive, coordinated continuum of services to ensure that Santa Ana residents not only gain access to health care and social services but also are empowered to navigate complex systems and utilize the benefits and services available to them. Outreach and health insurance literacy efforts are conducted by Certified Enrollment Counselors (CECs) in hard - to -reach, low-income, and minority communities, offering culturally and linguistically appropriate information at our sites, community events. Enrollment takes place as CECs meet in person with individuals and families to gather eligibility information and enroll them into 18 health care coverage and social service programs. One major benefit is that clients can learn about and enroll in a variety of programs through a single visit via the One -e -App electronic application portal. In 2017 CHIOC completed over 6,000 applications for individuals in the county. Retention and Utilization are addressed through Care Connections case management. Building upon relationships with each individual or family, CECs help clients navigate and utilize available services and benefits once enrolled. CHIOC assists with verifying enrollment, selecting a provider, scheduling an initial health assessment, and retaining coverage. CHIOC's Community Health Access Program is currently available Monday through Saturday with varied hours to best accommodate clients. In addition to regular office hours, we engage in 10 to 20 outreach presentations and events each month; these are generally held on evenings and weekends. Services are typically provided in a one-on-one setting. However, CHIOC's CECs are available by phone for questions and assistance, and we also offer health literacy workshops, which often take place in group/classroom settings at the CHIOC office or local community centers. Services may also be provided during outreach at community events and health fairs. EXHIBIT A