COMMUNITY HEALTH INITIATIVE OF ORANGE COUNTY (5)

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CHIOC focuses our mission to connect residents to affordable, quality health care and social services on under - resourced populations that are often low-income and uninsured. Specific target groups include: Families with incomes between 138% and 400% of the poverty level who qualify forsubsidies under Covered California; Families receiving or eligible for child care subsidies; Spanish-speaking communities and residents whose primary language is not English; Immigrant families and families with mixed -immigration status; Environmentally disadvantaged populations, including residents attending high schools with significant populations eligible for Free and Reduced Price Meals; and Low-income households. Finally, our work is most powerfully targeted in initiatives serving the hardest -to -reach populations. For example, CHIOC serves as the county's lead agency under State Assembly Bill 82 (AB 82), supporting Medi -Cal enrollment for individuals with mental health or substance abuse needs; individuals who are incarcerated, on parole or probation, or under post -release community supervision; families of mixed immigration status; and individuals with limited English proficiency. CHIOC also led outreach to immigrant families when California expanded Medi -Cal coverage to undocumented children, and we have partnered with the OC Probation Department to station CECs at their sites. In the near future, CHIOC wants to enhance our expertise to include targeted assistance for older adults with Medicare. By tailoring our OERU expertise to specific contexts and populations, CHIOC helps underserved individuals and families gain access to and knowledge about health care. Performance To determine success of the CDBG-funded Community Health Access Program, CHIOC will track progress toward the following intended outcomes: Providing outreach on available health and social service programs to 7,000 low-income families in Santa Ana; Completing 2,400 applications for individuals who qualify for health and social service programs Conducting 5,000 case management contacts with clients; Connecting and confirming 700 individuals with health and dental homes; and Completing 150 renewal applications, helping clients retain their benefits. Performance Tracking For outreach and education, CHIOC tracks number of individuals reached, counts/descriptions of events, flyer distribution, and helpline calls. For enrollment, we track number of applications submitted via One -e -App and CaIHEERS (for Covered California). Furthermore, CHIOC knows that success means clients using and retaining coverage. Thus, we track number of Care Connections contacts, renewal status, and other case notes in One -e - App. In addition to these quantitative measures, each CEC reports at least two family success stories each year as anecdotal evidence of impact, and we use consumer satisfaction surveys at random sites and times to inform program changes and best respond to community need. Our plan is to collect 100 surveys during the proposed program. 1*3:1IQ I drAl