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City of Santa Ana CDBG Scope of Work <br />Program Year 2018-19 (July 1, 2018 - June 30, 2019) <br />Name of Organization Orange County Fair Housing Council, Inc. (dba Fair Housing of OC) <br />Name of Funded Program Santa Ana Fair Housing Education, Counseling and Enforcement <br />Annual Accomplishment Goal <br />Schedule of Performance <br />(estimated) <br />Quarter 1: JUL 1 - SEP 30 <br />Quarter 2: OCT 1 - DEC 31 <br />Quarter 3: JAN 1 - MAR 31 <br />Quarter 4: APR 'I - JUN 30 <br />Unduplicated <br />Participants <br />210 <br />180 <br />200 <br />210 <br />800 <br />Program and Funding Description <br />the 12 -month contract period. <br />1®0%I 800 Low Income Participants 10q% <br />Estimated <br />Invoicing <br />$ 20,900.00 <br />$ 17,900.00 <br />$ 19,900.00 <br />$ 3,541.00 <br />$ 62,241.00 <br />Fair housing education, counseling & enforcement services combined with landlord/tenant counseling will be provided <br />citywide to current or potential Santa Ana housing providers and consumers. While almost all those served (some 979/) will <br />be income eligible under CDBG program standards, anyone contacting us regarding housing -related issues in Santa Ana will <br />be served. Services will be provided largely via telephone, e-mail and facsimile, from our office in Santa Ana, with in-person <br />and walk-in services provided in the community or at our office as needed and appropriate. Some program activities, mostly <br />education and outreach, will occur at various sites within Santa Ana. <br />Specific services are: <br />1. FAIR HOUSING ENFORCEMENT: - Respond to 15 or more allegations of discrimination of sufficient merit to open a case <br />file. We will address all allegations of housing discrimination made by current or potential Santa Ana households. If fewer <br />than 15 case files are opened, to compensate, we will perform paired, on-site audit tests of multi -family housing, substituted <br />on a one -far -one basis. <br />2. COMMUNITY EDUCATION: - Involvement in at least 25 Santa Ana education and outreach events, either presentations <br />or information tables, reaching over 375 heads of households. Distribute at least 2,000 pieces of educational material or <br />information packets. Offer a paster/essay contest within Santa Ana elementary schools. Hold 3 landlord workshops, with 2 in <br />English and 1 in Spanish, and 10 tenant workshops, with 4 in English, 4 in Spanish and 2 in Vietnamese. Conduct presentations <br />on landlord -tenant and fair housing laws as requested by City staff of elected officials. Provide training and technical <br />assistance to City staff as well as to real estate agents, lenders, apartment managers/owners, and other housing industry <br />professionals. <br />3. LANDLORD/TENANT COUNSELING: Handle about 835 requests for service, from about 800 unduplicated households <br />comprised of about 3,550 people, addressing about 2,370 inquiries, disputes or issues. Most discrimination occurs within the <br />landlord/tenant relationship, so this service facilitates our primary goal by assisting in uncovering possible housing <br />discrimination. About 30% of the discrimination investigative caseload comes from contacts that were initially present as <br />landlord/tenant disputes or issues. We assist housing consumers and providers in resolving questions and avoiding disputes <br />over evictions, deposit returns, substandard conditions, and other landlord/tenant matters. Staff members counsel housing <br />consumers and providers about both their rights and responsibilities, <br />EXHIBIT A <br />