ORANGE COUNTY FAIR HOUSING COUNCIL INC.

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4. CITY ADMINISTRATIVE SUPPORT: - Provide data collection, analysis and reporting to City of Santa Ana CDBG administrators, as well as HUD auditors, as required. As requested we will assist in the preparation of fair housing action plans, and will provide annual accomplishment data for inclusion in the City's Consolidated Annual Performance and Evaluation Report (CAPER). We will support efforts to implement actions to overcome impediments to fair housing choice and reporting of actions and progress to HUD. The major benchmarks are the projected service levels proposed for the program. These projections are based on actual service delivery levels in the most recently completed fiscal year, and as such should be readily achievable, Success will generally be defined as achieving at least 95% of the projected number of clients served and cases projected. Because the program relies on clients making initial contact, there can be fluctuations in our service demand. If the service delivery total Is appearing that it will fall short of our projections for the program year we will attempt to identify factors within our control that may be contributing to the shortfall and take corrective measures. It should be noted that we typically measure service levels in terms of households not people. The proposed service level of 4,420 Santa Ana residents, and 4,750 "units of service", that appeared in the Q1 response in our application was, are based on the U.S. Census Bureau's figure of an average of 4.4 persons per Santa Ana household. As adjusted for actual contract services, these numbers are now 3,850 and 4,000, respectively. We can report program activities as either households served or we can extract the data for persons served because we capture household size for each household served. rerformance Measures All client contacts, along with the required demographic information associated with a client is entered into a database. This allows for quantitative tracking of service delivery and for the required quarterly reporting. Due to the volume of landlord/tenant client services the qualitative outcomes are not .tracked. The exception is for landlord/tenant clients that are Internally referred to our HUD -approved Housing Counseling Program which creates a comprehensive client case file. All landlord/tenant clients are encouraged to make additional contact if their initial counseling does not result in a successful resolution to their issues. For clients served in the fair housing enforcement department, along with entering client information into a database, a comprehensive client case file is maintained and the outcome(s) recorded prior to case closure. For education and outreach activities a record of the place, date and time of the activity, along with the number of persons served is maintained in a database. We are also tracking to identify those clients contacting us regarding possible housing discrimination following their receiving information or education as a result of our education and outreach activities. EXHIBIT A