25D - AGMT RECORDKEEPING SVC 457 PLAN

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vArm Prudential EXHIBIT D Performance Standards Services Agreement Provided by Prudential Retirement Insurance and Annuity Company Prudential and the Plan Sponsor hereby agree to the performance standards set forth below. Such standards shall apply to the plan recordkeeping and other administrative services Prudential is providing on behalf of the Plan. Total dollars at risk each calendar year will be capped at $7,000, in the aggregate, for shortfalls related to services Prudential provides on behalf of the Plan. In the event that Prudential fails to meet a performance standard with respect to an ongoing service for any quarter (as set forth in this Exhibit), Prudential shall make reasonable efforts to rectify the situation and celiver against met stanaarc in the next quarter. In the event that Pruoenual tans to improve its performance regarding the previously identified service within the next calendar quarter, Prudential will provide a "Reimbursement Amount" as described in this Exhibit in the subsequent quarter. In the event a Reimbursement Amount is due under this paragraph, that amount shall be (i) applied against the Plan's administrative expenses otherwise due to Prudential under this Agreement, or (ii) credited toward additional administrative services to be provided by Prudential to the Plan, or (iii) made available to the Plan to pay reasonable and actually incurred Plan administrative expenses in accordance with the terms outlined in Exhibit C of this Agreement. Service Description Service Standard Reimbursement amount Participant Services Participant Service Representatives Available $224 Phone Response Monday Through Friday 8 am to 9 pm Time ET(Excluding Holidays). Scheduled days before or after holidays the participant service center will close at 5:00 PM ET. 80% of calls answered within 20 seconds for live operator, and an abandonment rate of less than 2%. If call volumes exceed 10% of normal or budgeted volumes the month would be excluded. Quarterly Statement 98% mailed or posted to the website within ten $222 Delivery (10) business days after quarter close. Dependency: Receipt of all necessary information (example, message approval) from the City of Santa Ana 3 weeks prior to the end of the quarter for which the statement period is applicable. Loan initiations 99 % of loans processed within 2 business days $222 provided the request is received in good order by 4 p.m. ET (2 p.m. ET for transactions involving com any stock). Withdrawals, 99 % of withdrawals processed within 2 $222 Unforeseen business days provided the request is received Emergency in good order by 4 p.m. ET (2 p.m. ET for plans Withdrawals, with company stock). Rollovers out 23 25D-28