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A Prudential <br />--Row- <br />Services Agreement <br />Provided by PrudentiallRetirement <br />Insurance and Annuity Company <br />Contribution posting <br />Prudential will post 99% of contributions and <br />$222 <br />repayments to participant accounts within one <br />(1) business day of receipt of good order <br />request. <br />Plan Sponsor reports <br />Data for the preceding quarter is available on <br />$222 <br />the plan sponsor website within 10 business <br />days after the quarter end. Plan sponsors can <br />create customized, ad hoc reports via the Online <br />Retirement Center for Plan Sponsors website. <br />This website enables you to select from a wide <br />range of data fields to include in your report, and <br />to submit the report request instantly. The Plan <br />Cnnncnr ran glen olP.rf In rorai„n an n_m8il <br />notification when the report is ready, typically <br />within 24 hours. <br />Participant <br />80 percent rating of Satisfied to Highly Satisfied <br />$222 <br />Satisfaction <br />on a 4 point scale <br />Participant Level <br />99% of fund transfers are processed the same <br />$222 <br />Investment Transfers <br />day if initiated by 4 p.m. ET (2 p.m. ET for <br />transactions involving company stock) <br />In the event that Prudential fails to meet a performance standard with respect to a one-time or annual <br />based service (as set forth in this Exhibit), Prudential will provide a "Reimbursement Amount" as <br />described in this Exhibit in the quarter following the failure to provide the guaranteed service standard. <br />In the event a Reimbursement Amount is due under this paragraph, that amount shall be (i) applied <br />against the Plan's administrative expenses otherwise due to Prudential under this Agreement, or (ii) <br />credited toward additional administrative services to be provided by Prudential to the Plan, or (iii) made <br />available to the Plan to pay reasonable and actually incurred Plan administrative expenses in accordance <br />with the terms outlined in Exhibit C of this Agreement. <br />Transition Our conversion approach focuses on partnering $5000 <br />Deliverables with you to develop a customized strategy to <br />minimize service interruption while proactively <br />managing and executing the conversion project. <br />When the final participant data is received from <br />the prior record keeper, account balances are <br />reconciled and established on Prudential's <br />system within three business days. We commit <br />to having your plan transitioned according to the <br />overall conversion schedule established with <br />City of Santa Ana at the outset of the transition. <br />The overall schedule will be created based on <br />the needs of the City of Santa Ana. If we fail to <br />complete the overall transition within the <br />timeframes established, we will reimburse the <br />City of Santa Ana Deferred Compensation Plan, <br />provided that all transition stakeholders meet <br />24 <br />2501-29 <br />