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t Our QA/QC program sets a procedure that ensures doiverables for both options A and B meet your expectatlans, As an ISO 9001:2015 compliant firm, the Quality Management Program serves as the foundation for continuous Improvement in all aspects of our work, for our staff Quality Assurance Is more ths a just a program that ensures proper hithimal review sod documentatloo, it is a fromoof mind With which weapprosch our work, The procedure will help us deliver high quallty plans at 30%, 60%, god fk al'submittal. l i Our quality assurance program comprises all activities necessary to ensure that projects perform accarrfing to expeatations, The QAprhgram places emphasis on planning cootfol, design control, computer software cantroi and records, We lnstituto;4ur QA program itropgji aarly iwoJyomaiji i of experienced members, This process begins with. our. proposal, Is formalized by projeot kick off; and continues through project close out vie our; coordination, The progrdm will anshrethat'an acceptable laval of quality Is achieved had mabntalned in each design. We are proposing a highly-speciall"d team of registered professionals with a history of delivering on similar projocts. A team with a bench strangth unmatched in the industry. Our projectmanagerwBl be assisted by the principal-in-ohorge and supported dykes personnel. The stall we arecommittingis-orgenieadsothatredundantleadershipIsavailableiperiticalospectsofdasilgn; Our team offers additional value ttacausaltwill rigorously analyze a.design to provide sustainable cast effactiva solutions, ADVANCEDESIGN —To effectively lneorporateadvahoe innovative designshrfo projects, It is Imperative to select a team that has been properly prepared. dUr'team approach will explore design frdm..all allies mest,shallongoa'from.naw angleB, and help uncover parspective&.tial ora otter ovsllookad: Ourdesign proeass is intsi°activa and:responsive, It opgages ail stakeholders relevapt to the success of the project: We havoaasombied the righttdeml i i :At the proposal oiageoverall project direction is detarmined, the `strategy for 0mlootis spooliied, and general methodology Is developed, Milestones are set with matmistrd thimiRnes for chepking progress on budget ink! scope completion;.. Affer award, our project manager prepare$ a projepk spscif o Wo,rkPioni The ProjectWot.plon adds detallto the proposal scope of work identifies the project beam assignmonts and responsibillties, tha project bu4gfstand scbedu le, and. Information , regarding design criteria, Inputs sod constraints for the project. The Plan also specifies the governing design codij,f galdolines and CAB stagdcyds Work Breakdown Structure- Haitt-Zolles will develop a Work Breakdown Structure (WBS) that Identifies specific tasks noeded to accomplish the proposed scope of services. We will determine the level of effort required for eoch'disclpline to complete each task under the WBS. This effort is used to establish the proposed compensation for the project and helps overcome potential budget challenges. Detalledproject Schedule —several characteristics corn pries our approach to developing and maintaining a realistic schedule, Thisstadswith t participation of the entire project team. it is imperative that the schedule be sensitive to the demands of every discipline and cheot review periods, A schedule must account for stakeholder considerations and include time contingencies for resolving unforeseen variables, Our PM is assigned the responsibility of developing and tracking the project schedule, OurWBSformat allows our PM to review budgets against associated milestones'. We require that the PM update the Principal with project.progros i weekly, This results Ina sense.of urgency that will benefit each project, Quality project delivery can be Impacted by many things. However, there are five areas that will demand our focus. We will design both projects A and B as the City iotended to design them. This will be accomplished by listening and clearly understanding your expectations. We will confirm our understanding In our negotiated scope and verify that we are on track by conducting design review meetings on a regular basis from planning through final design, » We will design both projects Asod B as the City intended to design them. This will be accomplished by listening and clearly understanding your expectations, We will.confirm our understanding in our negotiated scope and verity that we are on track by conducting design review meetings on a regular basis from planning through final design. » We will meet with sub -consultants to ensure their scope Is complete. , HUITf GUARS City of Santa Ana Civil Engineorhrg Services; RFP 17-083 7