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Quality Control/Quality Assuranae (QC/QA); Quality projeots don't happen by acoldent, Kimley-Horn has been firmly committed to quality since the firm began over 50 years ago. to that end, Klmley-Horn has.developed a QCIQA manual that every project manager Is required to know and use. The objective of our QC/QA program is to produce deliverables that conform to your scope and minimiao.the number of errors and omissions, Our QCIQA program Is based on the following philosophy, Quality Is achieved by adequate planning, coordination, supervision, and technical direction; propet definition of the job requirements and procedures; understanding the scope of services; and the use of appropriately skilled personnel performing work functidns carefully. Individuals who are not directly responsible for performing the Initial efforts assure quality through the careful oversight of work activities. Quality Is controlled by assigning a manager to evaluate all work and procedures followed while providing the services, Quality Is verified through Independent reviews by a qualified staff member of the processes, procedures, documentation, supervision, technical direction, and staffing associated with the project development: Quality is assured through a carefully designed system of cross checks and Independent reviews, Klmley-Horn is fortunate to have the staff depth and resources to provide.a QC1QA review by senfor-level professionals who are Willer A the type of services provided, yet not working directly on the project. Our project work plans, schedules, and budgets are developed. with QC tasks, milestones, and hours integrated at the beginning of aproject. This system allows adequate time for thorough QC/QA reviews throughout the life of a project. City of Santa Ana I TWO77025.17 71 Kimley> Horn