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} Effective. Communication: Through effective communlcationwe plan to thoroughly understand your vision and 'implement the Innovative and coatoffeative solutions that our team Is known for. Effective communication begins with listening to your City's ideas, concerns, and goals for Its projects. Making certain that our toaln and your staff are on the same page throughout each project will help avoid or mitigate potential problems that may arise. Successful techniques JI may include monthly Progress Development Team meetings (PDT) and bi-weekly progress reports, regular conference calls to keop you:abreaef of critical lssues, And ongoing electronic communications amongst all members of the project j team, which may include a lip alto dedicated to the project Responsiveness and Cost•Effoctivtk Solutions; Responsiveness is much more than proximity or distance from our .' office to your of loo (3.5 miles, and about rig minutes) responsiveness is providing you with Information on short notice, G It's promptly, returning phone calls and mealing the client's heeds; and this is where Klmley-Morn excels. We strive to f put our client's deeds first: We strongly believe that Kimley-Horn's continuing success rests on the strengths of . out day-to-ddy management, vision for the firm, emphasis on quality, and responsiveness to.you, our client, We �- have worked with many public Agency on -call contracts, and we understand the Importance of providing Cost effective 01 solutions In the early stages of design for the City's future projects. We emphasize project management using bl-monthly N offort reports thatglve our project managers up-to-date staffing and expense information related to their projects. This Information enables them to continuously monitor the status of project cost, coat control effectiveness, and schedule. Schedule Adheranca; Meeting schedules and budgets is a high priority for Klmley-Horn. Critical elements in maintaining j' F< t schedules and achieving work goals Include a clear dsiinitlon of the responsibilities of team members and ongoing cemmuniostion of project needs. We are well suited to manage and administer upcoming projects for the City, and are s J prepared to commit the necessary resources so projects are completed within your tlmeframo and budget. On the rare occasion that a project requires a schedule correction due to a delay on KlmlayHorn's pad, we utilize an r aggressive system with regional support to quickly get the project back on track and avoid impacts to our client's overall project schedule. This includes the involvement of regional management to commit additional resources from within the F �F. office and from.around the firm if necessary. Once the correction Is made, follow-ups are performed by ell team members Involved to make sure the project remains on schedule at no additional costto the City, During this process, the project r manager and key regional team members work closely with City personnel to confirm deliverables most the City's expectations Included within our scope of work, j- Community Engagement; Community engagement at various points during the project allow participants to voice q their opinion on the design process, The Kimley-Horn team believes outreach materials (Including, but not ffmited to, r presentations, graphics, and exhibits) required for community engagement activities must be created in a meaningful and strategic way. All community engagement activities will be turn -key (i.e. we will provide set-uplbreakdown, materials/ supplies, assets, refreshments, eta), allowing City staff to focus on the issues, not logistics, Klmley-Horn will provide outreach collateral such as flyers, and press releases prior to community engagement activities and coordinate with the City's public information officer. In order to optimally engage public stakeholders, the KlmloyHom team will provide translation headsets and Spanish-speaking engineers of each public informations! meeting. Kimlay-Horn staff members have a track record of successful and Informative community events and we will apply the best elements of these to each on -call project, i 1\id9:lpMorn 7e TROO77e2.x 171 City of Santa Ana x