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Authorization to Issue RFP for <br />Emergency Ambulance Transportation & Related Services <br />August 21, 2018 <br />Page 2 <br />City of Santa Ana Public Safety — Fire and Emergency Services <br />The City's fire and emergency services structure is comprised of three separate entities, each <br />with its own distinct set of responsibilities and services which are provided to the City. Since <br />April 20, 2012, the City has contracted with 1) OCFA for emergency fire services while the <br />transportation services are handled by 2) CARE personnel and vehicles. The billing and <br />collections of said services are handled by the 3) Wittman Enterprises, LLC. <br />Request for Proposals # 18-059: Executive Summary <br />Given the significance of emergency transportation and related services and in order to ensure <br />that the City receives proposals from qualified and experienced 9-1-1 providers, the attached <br />RFP (No. #18-059) sets high standards with respect to provider experience, operational <br />systems, vehicle maintenance/records, personnel training/records, and patient care/transport <br />system design but also allows providers the opportunity to submit complimentary proposals with <br />additional innovative services and potential cost -savings. <br />The following descriptions are the key components of the RFP: <br />1. Scope: Provide sufficient number of ambulances to respond to 100% of <br />9-1-1 call volume within response time requirements. <br />2. Experience Requirements: Must have recent and comparable 9-1-1 transport <br />experience to 80% of Santa Ana's 2017 call volume. <br />3. Response Requirements: Bidder must strictly adhere to the following minimum <br />requirement response times at a quarterly compliance rate of ninety percent <br />(90%) in both Code 2 and Code 3 Categories, which are reported separately: <br />a. Code 2 — Response times must not exceed fourteen (14) minutes, fifty-nine <br />(59) seconds. <br />b. Code 3 — Response times must not exceed nine (9) minutes, fifty-nine (59) <br />seconds. <br />4. Vehicles: Selected provider will be required to provide and incur all costs <br />(including fuel, storage, and repair maintenance costs) for Type III ambulances <br />for both Tier I and Tier II (Mutual Aid) service. <br />5. Billing: City will retain billing authority/responsibility for all calls and transports <br />within the City of Santa Ana. <br />6. Bid Submittal Cost: Proposal must be all inclusive for all Tier I and Tier II <br />(Mutual Aid) Emergency Transportation Services within the City of Santa Ana. <br />7. Housing: Bid submittal should assume ambulances will not be housed within <br />City owned facilities or properties. <br />8. Contract Term: Ten (10) year contract term (five year basic term, plus three <br />year initial contract extension term, plus final two year extension term). Term <br />19D-2 <br />