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0 City of Santa Ana <br />than sixty (60) days from the development of the CAP, the CAP shall <br />specify interim dates by which specific steps toward correction of <br />the service or performance deficiency, or substantial inadequacy, <br />will take place with the total time period not to exceed three (3) <br />months. <br />iii. CAP Inspection/Compliance <br />The Fire Chief or his designee, shall visit and inspect Contractor's <br />business office, facilities, vehicles, personnel, and/or records to <br />review and document actions taken by Contractor to implement the <br />CAP and shall document any continuing service or performance <br />deficiency, or substantial inadequacy, which is not,corrected within <br />the specified time frame. In the event Contractor fails'to correct the <br />service or performance deficiency, or substantial inadequacy <br />identified in the CAP within the time frame provided, OCFA may find <br />Contractor to be in material breach of the Agreement. <br />D.Timely Performance Required <br />Assessment of penalties or the imposition of a CAP, pursuant to this Section <br />will not relieve Contractor of the responsibility to meet all performance <br />expectations as set •forth in the Contract Documents. Substandard <br />cumulative response time performance (i.e., below the 90% compliance <br />rate for combined Code 2 and Code 3 calls) in any two (2) quarters in a <br />single twelve (12) month period will constitute breach of contract, resulting <br />in the imposition of a Remedial Action Plan (RAP). <br />Failure to timely correct and cure any response time deficiency, after having <br />been given notice and a reasonable opportunity to cure such violation in <br />accordance with an established Corrective Action Plan (CAP) or failure to <br />cure a breach of contract after the imposition of a Remedial Action Plan <br />(RAP), may constitute a material breach of the Agreement. Additionally, <br />City of Santa Ana Page 147 <br />Fire/EMS Emergency Ambulance Transportation and Related Services <br />Request for Proposals: # 18-059 <br />August 28, 2018 <br />19D-57 <br />