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Z341 <br />City of Santa Ana <br />TABLE OF CONTENTS (CONTINUED) <br />A. HIGH CALL VOLUME........................................................................................ 41 <br />B.DISASTERS.................................................................................................... 41 <br />C.MULTIPLE AMBULANCE RESPONSE.................................................................. 41 <br />D.RESPONSE UP/DOWNGRADE........................................................................... 41 <br />E. RETURN OF OCFA PERSONNEL........................................................................ 42 <br />4.3.8 PROCEDURES TO REQUEST RESPONSE TIME EXEMPTION ..................................... 42 <br />4.3.9 USE OF ALTERNATIVE METHODS TO MEET RESPONSE TIME REQUIREMENTS .......... 43 <br />4.3.10 DISCIPLINARY ACTIONS FOR FAILURE TO MEET RESPONSE TIME REQUIREMENTS <br />AND PERFORMANCE DEFICIENCY........................................................................ 44 <br />A.MEET AND CONFER ...................................................... :.................................. 44 <br />B.PENALTIES..................................................................................................... 44 <br />5. PERSONNEL........................................................................................................................56 <br />5.1 PERSONNEL REQUIREMENTS............................................................................................... 56 <br />5.2 CONTROL........................................................................................................................... 60 <br />6. SUPPLIES, EQUIPMENT AND VEHICLES......................................................................... 61 <br />6.1STANDARDS......................................................................................................... 61 <br />6.1.1 STANDARD INVENTORY......................................................................................... 61 <br />6.1.2 REQUIRED EQUIPMENT.......................................................................................... 62 <br />6.1.3 PERSONAL SAFETY EQUIPMENT............................................................................. 62 <br />7. A. SUBMISSION OUTLINE <br />BID PROPOSAL SUBMISSION FORMS 8: CHECKLIST................................................................. 64 <br />TITLE PAGE/COVER SHEET................................................................................................... 65 <br />TABLE OF CONTENTS........................................................................................................... 66 <br />B. DESCRIPTION OF REQUIRED ITEMS <br />1 COVER LETTER............................................................................................................. 67 <br />2 GENERAL OVERALL DESCRIPTION OF PLAN TO PROVIDE 9-1-1 EMERGENCY <br />TRANSPORTATION SERVICE IN CITY.............................................................................. 69 <br />3 OVERALL OPERATIONAL SYSTEM................................................................................... 70 <br />4 DRIVERTRAINING.......................................................................................................... 71 <br />19D-8 <br />C.CORRECTIVE ACTION PLAN............................................................................. <br />45 <br />D.TIMELY PERFORMANCE REQUIRED................................................................... <br />47 <br />E. WAIVER......................................................................................................... <br />48 <br />4.3.11 <br />EMERGENCY ON -SCENE PROCEDURES................................................................ <br />48 <br />4.3.12 <br />DISASTER ASSISTANCE...................................................................................... <br />49 <br />4.3.13 <br />STANDARD OF PERFORMANCE........................................................................... <br />50 <br />4.3.14 <br />GENERAL PROVISIONS....................................................................................... <br />51 <br />A. RETURN OF OCFA PERSONNEL...................................................................... <br />51 <br />B. 911 CALLS FOR SERVICE/REFERRAL............................................................. <br />51 <br />C. PERFORMANCE............................................................................................ <br />52 <br />D. CONFLICT OF INTEREST .................................... :............................................ <br />52 <br />E. COMPLAINTS................................................................................................ <br />52 <br />F. HIPAA BUSINESS ASSOCIATE ASSURANCES.................................................... <br />52 <br />G. MEDICARE/MEDI-CAL PARTICIPATION............................................................. <br />54 <br />4.3.15 <br />EXTERNAL MEDICAL QUALITY CONTROL.............................................................. <br />55 <br />4.3.16 <br />INTERNAL MEDICAL QUALITY CONTROL............................................................... <br />55 <br />5. PERSONNEL........................................................................................................................56 <br />5.1 PERSONNEL REQUIREMENTS............................................................................................... 56 <br />5.2 CONTROL........................................................................................................................... 60 <br />6. SUPPLIES, EQUIPMENT AND VEHICLES......................................................................... 61 <br />6.1STANDARDS......................................................................................................... 61 <br />6.1.1 STANDARD INVENTORY......................................................................................... 61 <br />6.1.2 REQUIRED EQUIPMENT.......................................................................................... 62 <br />6.1.3 PERSONAL SAFETY EQUIPMENT............................................................................. 62 <br />7. A. SUBMISSION OUTLINE <br />BID PROPOSAL SUBMISSION FORMS 8: CHECKLIST................................................................. 64 <br />TITLE PAGE/COVER SHEET................................................................................................... 65 <br />TABLE OF CONTENTS........................................................................................................... 66 <br />B. DESCRIPTION OF REQUIRED ITEMS <br />1 COVER LETTER............................................................................................................. 67 <br />2 GENERAL OVERALL DESCRIPTION OF PLAN TO PROVIDE 9-1-1 EMERGENCY <br />TRANSPORTATION SERVICE IN CITY.............................................................................. 69 <br />3 OVERALL OPERATIONAL SYSTEM................................................................................... 70 <br />4 DRIVERTRAINING.......................................................................................................... 71 <br />19D-8 <br />