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0 <br />City of Santa Ana <br />TABLE OF CONTENTS (CONTINUED) <br />3.2 CONTRACT DOCUMENTS................................� <br />3.2.1 EXECUTED CONTRACT .......................... <br />3.2.2 RFP ..................................................... <br />3.2.3 ORIGINAL BID PROPOSAL ...................... <br />3.3 CONTRACT MODIFICATIONS AND AMENDMENTS <br />3.4 CONTRACT ADMINISTRATION ..........................� <br />3.5 CONTRACT EFFECTIVE DATE ..........................� <br />3.6 CONTRACTTERM...........................................� <br />3.6.1 TERM .................................................. <br />3.6.2 CONTRACT EXTENSION ................. <br />3.6.3 TERMINATION .............................. <br />3.7 INSURANCE ........................................... <br />3.7.1 CERTIFICATES OF INSURANCE ...... <br />3.7.2 CONTRACTOR COMPLIANCE ......... <br />3.7.3 ENDORSEMENTS .......................... <br />3.7.4 CERTIFICATES OF INSURANCE ...... <br />...... 22 <br />...... 22 <br />...... 22 <br />...... 22 <br />...... 23 <br />...... 23 <br />...... 23 <br />...... 24 <br />...... 24 <br />...... 24 <br />...... 24 <br />................................................................... <br />25 <br />........................ :.......................................... <br />25 <br />................................................................... <br />26 <br />............:...................................................... <br />27 <br />................................................................... <br />28 <br />3.7.5 INDEMNIFICATION AND HOLD HARMLESS CLAUSE .................................................... 28 <br />3.7.6 RIGHT TO REVIEW................................................................................................. 29 <br />3.7.7 ALTERNATE FORMS OF INSURANCE...........................................................1............ 29 <br />3.7.8 MUTUAL AID......................................................................................................... 29 <br />3.8 ASSIGNMENT.................................................................................................................. 29 <br />3.8.1 CHANGE IN BUSINESS STRUCTURE......................................................................... 30 <br />3.8.2 BANKRUPTCY....................................................................................................... 30 <br />3.8.3 TRANSFER <br />3.9 AUDITS AND INSPECTIONS............................................................................................... 31 <br />3.9.1 BUSINESS OFFICE ........................................... .................... :................................. 31 <br />3.10 COOPERATION................................................................................................................ 31 <br />3.11 NON -COLLUSION CERTIFICATE........................................................................................ 31 <br />3.12 INDEPENDENT CONTRACTOR........................................................................................... 31 <br />3.13 INDEMNIFICATION.......:................................................................................................... 32 <br />3.14 COMPLIANCE WITH LAWS.:.............................................................................................. 33 <br />3.15 RESPONSIBILITY............................................................................................................. 33 <br />3.16 ACTS OR OMISSIONS OF REPRESENTATIVES..................................................................... 34 <br />3.17 INSOLVENCY.................................................................................................................. 34 <br />4. OPERATIONAL STANDARDS PROCEDURES & PERFORMANCE REQUIREMENTS... 35 <br />4.1 <br />EMERGENCY RESPONSE COMMUNICATION SYSTEM........................................................... <br />35 <br />4.1.1 <br />COMMUNICATIONS REQUIREMENTS..................................................................... <br />35 <br />4.1.2 <br />VEHICLE COMMUNICATIONS............................................................................... <br />36 <br />A. 800MHz MOBILE RADIO............................................................................... <br />36 <br />B. MOBILE DATA COMPUTER SYSTEM................................................................ <br />37 <br />4.2 <br />SERVICE HOURS............................................................................................................. <br />38 <br />4.2.1 <br />SERVICE.......................................................................................................... <br />38 <br />4.2.2 <br />FIELD SUPERVISOR............................................................................................ <br />39 <br />4.3 <br />RESPONSE TIMES........................................................................................................... <br />39 <br />4.3.1 <br />GENERAL REQUIREMENTS.................................................................................. <br />39 <br />4.3.2 <br />RESPONSE TIME MEASUREMENT......................................................................... <br />39 <br />4.3.3 <br />RESPONSE TIMES REQUIRED.............................................................................. <br />40 <br />4.3.4 <br />RESPONSE TIME REPORTING.............................................................................. <br />40 <br />4.3.5 <br />CALL CANCELLATION......................................................................................... <br />40 <br />4.3.6 <br />QUARTERLY RESPONSE TIME REPORT -FORMAT ................................................. <br />40 <br />4.3.7 <br />EXEMPTIONS TO RESPONSE TIME REQUIREMENTS ............................................... <br />41 <br />19D-7 <br />