MERCY HOUSE LIVING CENTERS (THE LINK)

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Interim Emergency Shelter Program Description The Santa Ana Interim Emergency Shelter Program will accommodate up to 200 clients while providing access to a range of programs and supportive services. The Program is designed to provide safe shelter, basic needs, and navigation services to move individuals and families out of homelessness and into permanent housing opportunities. Clients will be admitted with minimal, "low -threshold" requirements so that chronic and vulnerable homeless people in the city of Santa Ana can easily enter and remain in shelter until they can find permanent housing. Those accessing the Interim Emergency Shelter Program will be limited to homeless single men and single women, couples and families living on the streets from the City of Santa Ana. Mercy House will provide weekly outcome reports including at a minimum numbers served, housed, exited with destinations. Mercy House will work with the city to provide additional non-HIPAA information as requested. Timeline Our usual ramp up time to engage vendors, purchase materials, hire and train staff is 60-90 days. Mercy House will do everything possible to have a soft opening of 50 beds approximately 45 day after activation of a contract. We would strive for the following timeline: 45-60 day 50 beds —soft opening (single adults only) 60-90 days 150 beds (Singles, couples) 90-120 days 200 beds (Singles, couples, and families) Start-up Funding and Monthlv Pavments City will provide up to $650,000 upon the Effective Date, as defined in the Agreement, for startup cost followed by a monthly payment to ensure smooth operations. Access to safe shelter The Interim Emergency Shelter Program will be accessible 24 hours a day, seven days/week, 365 days a year. In order to decrease the impact to the surrounding neighborhood, access to bed availability will be handled through a reservation system. No walk-ins for the Interim Emergency Shelter Program or services will be permitted. Mercy House will provide on -site staff to track daily bed inventory and communicate daily bed vacancies with local service providers. Additionally, a predetermined percentage of beds will be held each night to prioritize referrals from the Santa Ana Police Department. Length of Stay There is no set minimum or maximum length of stay. However, consistent with national best practices, the goal for length of stay is 30 days or less. Each client will have an Employment and Housing Navigator supporting their progress toward Housing Stabilization. The program is designed to provide this support until a housing option becomes available. However, at anytime a client may be exited from the shelter for safety or continual shelter violations. Additionally, if a client exceeds 30 days, an intensified housing location and exit plan strategies will be implemented.