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25C - AGMT MERCHANT PROCESSING SVCS
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10/16/2018
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25C - AGMT MERCHANT PROCESSING SVCS
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Last modified
10/11/2018 6:34:46 PM
Creation date
10/11/2018 6:07:07 PM
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Template:
City Clerk
Doc Type
Agenda Packet
Agency
Finance & Management Services
Item #
25C
Date
10/16/2018
Destruction Year
2023
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access to the Service or its related systems or networks. Biller shall not: (i) license, sublicense, sell, resell, transfer, assign, distribute or <br />otherwise commercially exploit or make available to arty third party the Service in any way; (Ii) modify or make derivative works based upon <br />the Service; (iii) Recreate, "frame" m'mirror" any portion of the Service on any other server or wireless or Internet -based device; (iv) revr me <br />engineer or access the Service; or (v) may any features, functions or graphics of the Service. <br />Invoice Cloud is not responsible Por any Biller postings in error due to delayed notification from credit card processor, ACB hank and other <br />related circumstances. <br />Biller agrees to provide Invoice Cloud with complete and accurate billing and contact information. This information includes Biller's legal <br />company name, street address, e-mail address, and name and telephone number of an authorized billing contact and License Administrator. <br />Biller agrees to update this infmmation within 30 days of any change to it. <br />Biller is required to ensure that it maintains a fair policy with regard to the refund, return or cancellation of services and adjustment of <br />Transactions. Biller is also required to disclose any refund, return or cancellation policies to Invoice Cloud and any applicable payment <br />processors and tiller's Customers, as requested. <br />Any change in a return) cancellation policy with the transactions underlying the Transaction Data must be submitted to Invoice Cloud, in <br />writing, not less than 21 days prior to the effective date of such change. <br />If Biller allows or is required to provide a prim adjustment, or cancellation of services in connection with a Transaction previously processed, <br />Biller will prepare and deliver to Invoice Cloud Transaction Date reflecting such refund/adjustment within 2 days of resolution of the request <br />resulting in such tefundladjustarmt. The amount of the mfundladjtsstmenl with respect to Transactions under the Service cannot exceed the <br />amount shown as the total on the original Transaction Data. Biller may not accept cash or any other payment or mnsideratim from a CLstmner <br />in return for preparing a refund to be deposited to the Customer's amount; nor, with respect to credit card transactions, may Biller give <br />cash/check refunds to a Customer in connection with a Transaction previously processed, unless required by applicable law. <br />Individual uses, when they initially log in, may be asked whether ornot they wish to receive marketing and other con -critical Service -related <br />communications from Invoice Cloud fiom time to fima They may opt out of receiving such communipdons at that time or at any subsequent <br />time by changing theirprefneace under hltg:l/www.invoiccclnud cera/nrivacv.hlml. Note that because the Service is sheeted, online <br />application, Invoice Cloud occasionally may need to notify all users of the Service (whether or not they have opted out as described above) of <br />important announcements regarding the operation of the Service. <br />The following is applicable is to any Biller who is a Submilter, and to AMEX credit card charges: <br />As to all Transactions Biller submits to Invoice Cloud for processing, Biller represents and warmers that: <br />(1) The Transaction Data represents payment or refund of payment, for a bona fide transaction <br />(2) The Trausaction Data represents an obligation of the Customer for the amount of the Transaction and the accuracy of all Transaction Data <br />(3) The Transaction Data does not involve any element of credit for payment of previously dishonored payment or for any other purpose than <br />payment for a current transaction and future payments as agreed upon by the customer. <br />(4) The Transaction Data is free from any material alteration not authorized by the Customer. <br />(5) The amount charged for the Transaction is not subject to any dispute, samIX or counterclaim. <br />(6i Neither Biller nor its employees has advanced any cash to the Customer in connection with the Transaction, nor have you accepted payment <br />for effecting credits to a Customer. <br />(7) Biller has made no representations or agreements for the issuance ofrefunds except as it states in your tetum/cancellation policy, which has <br />been previously submitted to Invoice Cloud in writing, and which is available to the Customer. <br />(8) Anytransactionsubmitted to invoice Cloud to credit a Customer's account represents a refund or adjustment to a Transaction previously <br />submitted to Invoice Cloud. <br />(9) Biller has no knowledge or notice of information that would lead it to believe that the enforceability or collectability of the subject <br />Transaction Data is in any manner impaired. The Transaction Dam is in campfience with all applicable laws, ordinances, and regulations. The <br />Transaction Data is originated in compliance with this Agreement and any applimble agreements. <br />(10) For a Transaction where the Cusmmerpays in installments or on a deferred payment plan, a Transaction Data record has been prepared <br />separately for each installment transaction or deferred payment on the date(s) the Customer agreed to bo charged. All installments and deferred <br />payments, whether or not they have been submitted to Invoice Cloud for processing, shall be deemed to be a part of the original Transaction. <br />(11) Biller has not submitted any Transaction that it knows or should have (mown to be either fraudulent, illegal, or otherwise in violation of <br />any provision of this Agreement or other applicable agreements. <br />(12) All Transaction Data is complete and accurate (including with respect to total due fields) and Invoice Cloud's not liable or responsible for <br />any incomplete or inaccurate Transaction Data. <br />25C-21 <br />
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