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City of Santa Ana 5. PERSONNEL.............................................................................. 5.1 PERSONNEL REQUIREMENTS..................................................... 5.2 CONTROL................................................................................. 57 57 61 6. SUPPLIES, EQUIPMENT AND VEHICLES......................................................................... 62 6.1STANDARDS......................................................................................................... 62 6.1.1 STANDARD INVENTORY......................................................................................... 62 6.1.2 REQUIRED EQUIPMENT.......................................................................................... 62 6.1.3 PERSONAL SAFETY EQUIPMENT............................................................................. 63 7. A. SUBMISSION OUTLINE BID PROPOSAL SUBMISSION FORMS & CHECKLIST................................................................. 65 TITLE PAGE/COVER SHEET................................................................................................... 66 TABLEOF CONTENTS........................................................................................................... 67 B. DESCRIPTION OF REQUIRED ITEMS 1 COVER LETTER............................................................................................................. 68 2 GENERAL OVERALL DESCRIPTION OF PLAN TO PROVIDE 9-1-1 EMERGENCY TRANSPORTATION SERVICE IN CITY............................................................................... 70 3 OVERALL OPERATIONAL SYSTEM................................................................................... 71 4 DRIVERTRAINING.......................................................................................................... 72 250-34 TABLE OF CONTENTS (CONTINUED) 4.3.6 QUARTERLY RESPONSE TIME REPORT- FORMAT ................................................. 41 4.3.7 EXEMPTIONS TO RESPONSE TIME REQUIREMENTS ............................................... 41 A.HIGH CALL VOLUME........................................................................................ 41 B.DISASTERS.................................................................................................... 41 C.MULTIPLE AMBULANCE RESPONSE.................................................................. 41 D.RESPONSE UP/DOWNGRADE........................................................................... 41 E.RETURN OF OCFA PERSONNEL........................................................................ 42 4.3.8 PROCEDURES TO REQUEST RESPONSE TIME EXEMPTION ..................................... 42 4.3.9 USE OF ALTERNATIVE METHODS TO MEET RESPONSE TIME REQUIREMENTS .......... 43 4.3.10 DISCIPLINARY ACTIONS FOR FAILURE TO MEET RESPONSE TIME REQUIREMENTS AND PERFORMANCE DEFICIENCY........................................................................ 44 A.MEET AND CONFER......................................................................................... 44 B. PENALTIES..........................................................................I.......................... 44 C.CORRECTIVE ACTION PLAN............................................................................. 46 D.TIMELY PERFORMANCE REQUIRED................................................................... 47 E. WAIVER......................................................................................................... 48 4.3.11 EMERGENCY ON -SCENE PROCEDURES................................................................ 48 4.3.12 DISASTER ASSISTANCE...................................................................................... 49 4.3.13 STANDARD OF PERFORMANCE........................................................................... 50 4.3.14 GENERAL PROVISIONS....................................................................................... 51 A. RETURN OF OCFA PERSONNEL...................................................................... 51 B. 9-1-1 CALLS FOR SERVICE/REFERRAL........................................................... 51 C. PERFORMANCE............................................................................................ 52 D. CONFLICT OF INTEREST................................................................................. 52 E. COMPLAINTS................................................................................................ 52 F. HIPAA BUSINESS ASSOCIATE ASSURANCES.................................................... 53 G. MEDICARE/MEDT-CAL PARTICIPATION............................................................. 55 4.3.15 EXTERNAL MEDICAL QUALITY CONTROL.............................................................. 55 4.3.16 INTERNAL MEDICAL QUALITY CONTROL............................................................... 56 5. PERSONNEL.............................................................................. 5.1 PERSONNEL REQUIREMENTS..................................................... 5.2 CONTROL................................................................................. 57 57 61 6. SUPPLIES, EQUIPMENT AND VEHICLES......................................................................... 62 6.1STANDARDS......................................................................................................... 62 6.1.1 STANDARD INVENTORY......................................................................................... 62 6.1.2 REQUIRED EQUIPMENT.......................................................................................... 62 6.1.3 PERSONAL SAFETY EQUIPMENT............................................................................. 63 7. A. SUBMISSION OUTLINE BID PROPOSAL SUBMISSION FORMS & CHECKLIST................................................................. 65 TITLE PAGE/COVER SHEET................................................................................................... 66 TABLEOF CONTENTS........................................................................................................... 67 B. DESCRIPTION OF REQUIRED ITEMS 1 COVER LETTER............................................................................................................. 68 2 GENERAL OVERALL DESCRIPTION OF PLAN TO PROVIDE 9-1-1 EMERGENCY TRANSPORTATION SERVICE IN CITY............................................................................... 70 3 OVERALL OPERATIONAL SYSTEM................................................................................... 71 4 DRIVERTRAINING.......................................................................................................... 72 250-34