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r City of Santa Ana TABLE OF CONTENTS (CONTINUED) 3.2 CONTRACT DOCUMENTS................................................................................................. 22 4. OPERATIONAL STANDARDS PROCEDURES & PERFORMANCE REQUIREMENTS... 35 4.1 3.2.1 EXECUTED CONTRACT........................................................................................... zz 3.2.2 RFP....................................................................................... ............................... 22 35 3.2.3 ORIGINAL BID PROPOSAL....................................................................................... 22 3.3 CONTRACT MODIFICATIONS AND AMENDMENTS................................................................ 23 3.4 CONTRACT ADMINISTRATION........................................................................................... 23 3.5 CONTRACT EFFECTIVE DATE........................................................................................... 23 3.6 CONTRACTTERM............................................................................................................ 24 38 3.6.1 TERM...................................................................................................................24 4.2.1 SERVICE........................................................................................................... 3.6.2 CONTRACT EXTENSION.......................................................................................... 24 4.2.2 3.6.3 TERMINATION....................................................................................................... 24 3.7 INSURANCE.................................................................................................................... 25 3.7.1 CERTIFICATES OF INSURANCE............................................................................... 25 39 3.7.2 CONTRACTOR COMPLIANCE.................................................................................. 26 RESPONSE TIME MEASUREMENT......................................................................... 3.7.3 ENDORSEMENTS................................................................................................... 27 4.3.3 3.7.4 CERTIFICATES OF INSURANCE............................................................................... 28 3.7.5 INDEMNIFICATION AND HOLD HARMLESS CLAUSE .................................................... 28 40 3.7.6 RIGHT TO REVIEW................................................................................................. 29 CALL CANCELLATION......................................................................................... 3.7.7 ALTERNATE FORMS OF INSURANCE........................................................................ 29 3.7.8 MUTUAL AID......................................................................................................... 29 3.8 ASSIGNMENT.................................................................................................................. 30 3.8.1 CHANGE IN BUSINESS STRUCTURE......................................................................... 30 3.8.2 BANKRUPTCY....................................................................................................... 30 3.8.3 TRANSFER ................................................. :.......................................................... 30 3.9 AUDITS AND INSPECTIONS............................................................................................... 31 3.9.1 BUSINESS OFFICE................................................................................................. 31 3.10 COOPERATION................................................................................................................ 31 3.11 NON -COLLUSION CERTIFICATE........................................................................................ 31 3.12 INDEPENDENT CONTRACTOR........................................................................................... 32 3.13 INDEMNIFICATION........................................................................................................... 32 3.14 COMPLIANCE WITH LAWS................................................................................................ 33 3.15 RESPONSIBILITY............................................................................................................. 33 3.16 ACTS OR OMISSIONS OF REPRESENTATIVES..................................................................... 34 3.17 INSOLVENCY.................................................................................................................. 34 4. OPERATIONAL STANDARDS PROCEDURES & PERFORMANCE REQUIREMENTS... 35 4.1 EMERGENCY RESPONSE COMMUNICATION SYSTEM........................................................... 35 4.1.1 COMMUNICATIONS REQUIREMENTS..................................................................... 35 4.1.2 VEHICLE COMMUNICATIONS............................................................................... 36 A. 800MHz MOBILE RADIO............................................................................... 36 B. MOBILE DATA COMPUTER SYSTEM................................................................ 37 4.2 SERVICE HOURS............................................................................................................. 38 4.2.1 SERVICE........................................................................................................... 38 4.2.2 FIELD SUPERVISOR............................................................................................ 39 4.3 RESPONSE TIMES........................................................................................................... 39 4.3.1 GENERAL REQUIREMENTS.................................................................................. 39 4.3.2 RESPONSE TIME MEASUREMENT......................................................................... 39 4.3.3 RESPONSE TIMES REQUIRED.............................................................................. 40 4.3.4 RESPONSE TIME REPORTING.............................................................................. 40 4.3.5 CALL CANCELLATION......................................................................................... 40 250-33